Retail and wholesale industries Books

Book SynopsisBrad Stone is senior executive editor of global technology at Bloomberg News and the author of the New York Times bestseller The Everything Store: Jeff Bezos and the Age of Amazon, which won the Financial Times and Goldman Sachs Business Book of the Year Award in 2013. He has covered Silicon Valley for more than fifteen years and lives in San Francisco.Trade ReviewA masterclass in deeply researched investigative financial journalism ... riveting -- Tim Waterstone * The Times *Stone has done a remarkable job in a way that Bezos would appreciate – by working very hard. -- John Gapper * Financial Times *Engrossing... Stone's long tenure covering both Bezos and Amazon... gives his retelling a sureness that keeps the story moving swiftly * New York Times *The definitive biography of the company that changed the way we shop and read... A masterclass in investigative journalism * Mail on Sunday *Scrupulously researched... If only all business books were as readable as this one -- Ian King * The Times Books of the Year *I highly recommend this book. Amazon is one of the most important companies in the 21st-century economy, and anyone whose business has been or will be touched by Amazon should be sure to read it. -- Tim O'ReillyJeff Bezos is one of the most visionary, focused, and tenacious innovators of our era, and like Steve Jobs he transforms and invents industries. Brad Stone captures his passion and brilliance in this well-reported and compelling narrative. -- Walter Isaacson, author of Steve Jobs: the Exclusive BiographyThe meticulously reported book has plenty of gems for anyone who cares about Amazon, Jeff Bezos, entrepreneurship, leadership just the lunacy it took to build a company in less than two decades that now employs almost 90,000 people and sold $61 billion worth of, well, almost everything last year. * Washington Post *The Everything Store is a revelatory read for everyone - those selling and those sold to - who wants to understand the dynamics of the new digital economy. If you've ever one-clicked a purchase, you must read this book. -- Steven Levy, author of Hackers and In the PlexStone's tale of the birth, near-death, and impressive revival of an iconic American company is well worth your time. -- Matthew Yglesias * Slate *

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Book SynopsisSets out to explain fashion design and product development as an integrated process, the function of which is to market a continuous stream of garments at a profit. It explores materials, manufacture, costs, quality and the organization of the design and development process.Table of ContentsPreface. The Process and Structure of the Industry. Design and Innovation. Management of the Process of Design and Product Development. QualityCcontrol. Materials. Manufacture. Costs and Profits. Costs of product development. Operations management. Further Reading. Index.

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Book SynopsisIn this timely book, Haas-Wilson argues that enforcement of antitrust laws is the tool of choice in most cases to limit the growth of health care sector monopoly power. Focusing on the economic concepts necessary to the enforcement of antitrust laws in health care markets, she provides a useful roadmap for guiding the future of these markets.Trade Review[Haas-Wilson] demonstrates an immense depth of scholarship in the law and economics… [T]his is an excellent book… Economists and laymen who care about health policy or health antitrust should read this book. -- H. E. Frech III * Journal of Economic Literature *Haas-Wilson carefully examines the appropriate role for government intervention in the rapidly evolving health care markets. Her fundamental conclusion is that competitive health care markets yield generally positive outcomes and that government policy should rely on antitrust enforcement to create and preserve such competitive markets. -- E. Magenheim * Choice *Antitrust is emerging as one of the hottest dimensions of health policy as America goes ever further down the road to market competition as our mechanism for controlling costs and motivating performance. Yet we lack any sustained treatment of the issues. This book will fill that need. It addresses an important set of issues at the confluence of health policy, economic theory, and antitrust law and policy. There is no other book like it. -- James C. Robinson, School of Public Health, University of California, BerkeleyWritten by a well-known and articulate economist, this book gives an enlightening account of health care antitrust law and policy. Coverage of the economic and legal literature is outstanding and up-to-date. The author makes a convincing argument for a principled, economics-based health care antitrust policy. Everyone with an interest in health policy, health economics or antitrust should read this book. -- H. E. Frech III, Department of Economics, University of California, Santa BarbaraTable of ContentsIntroduction 1. The Transformation of the Health Care System 2. The Current Treatment: A Strong Dose of Competition 3. Antitrust Policy in Health Care Markets 4. Market Definition in Health Care Antitrust Cases Involving Consolidation 5. Entry Barriers in Health Care Markets 6. The Effects of Horizontal Consolidation among Hospitals, Physicians, or Insurers 7. The Effects of Vertical Consolidation in Health Care Markets Conclusion Notes Index of Organizations Subject Index

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Book SynopsisThis book is the outcome of EPARC supported three year research project involving seven major high-street retailing clients: Arcadia Group, Boots, Borders(UK), Halifax plc, Nationwide, Rubicon Retail Ltd, Pizza Express: and their supply chains.Table of ContentsAcknowledgements Abbreviations List of Tables List of Figures Preface Part 1 - OverviewPart 2 - The Good Practice Framework How to use the Framework An Organisational Health Check Good Practice Framework recommendations Stakeholder and Change Management Conclusion to part 2Part 3 - Research Results Structure of part 3 Introduction to the research The research methodology Retail Strategy and management The retail refurbishment process The Wheel of Retailing Managing retail organisations in turbulent business environments Business Simulation case Study Conclusion to part 3 References Index

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Book SynopsisHow the deregulation of public services in the US has been a success, why it has failed elsewhereTrade ReviewThe authors (an economist-reporter, a lawyer, and a regulator) have a wealth of experience in utility regulation, and it is evident on every page. The recent electricity crisis in California (and Enron's participation) receives considerable attention. Throughout the book the democratic process receives most of the credit or blame. The authors' detailed description of the US utility regulatory system will be especially useful to those new to the topic. -- R. A. Miller, Wesleyan University in CHOICETable of ContentsDemocracy and Regulation: Introduction 1. Secrecy, Democracy And Regulation 2. Regulating In Public 3. Competition As Substitute For Regulation? Britain To California 4. Re-Regulation Is Not Deregulation 5. The Open Regulatory Process 6. Social Pricing 7. Issues That Are Publicly Decided 8. An Alternative: Democratic Negotiations 9. Be There: A Guide To Public Participation 10. A History Of Democratic Utility Regulation In The US 11. Regulating The Multinational Utility 12. Failed Experiments In The UK And The US 13. The Biggest Failures: California And Enron 14. International Democracy – Developing And Developed Countries 15. Conclusion Notes Index

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Book SynopsisA Theory of Shopping offers a highly original perspective on one of our most basic everyday activities -- shopping. We commonly assume that shopping is primarily concerned with individuals and materialism.Trade Review"Before reading this book, I did not believe that a theory of shopping was possible. Now I do. Daniel Miller argues that shopping is a ritual practice oriented to others. In doing so, he puts the heart back into his accounts of consumption which too often assume that shopping is an asocial or even anti-social activity. Remarkable." Nigel Thrift, University of Bristol "His demystification of what appears to be, on the surface, straightforward juggling of cost, quantity and quality is absorbing reading." New Statesman and Society "Miller's Hegelian assumptions are provocative and testing. In short an exhilarating book." New Formations "Miller begins with an excellent and sensitive ethnography of shopping firmly rooted among his own native north Londoners. It is a fine example of what an anthropologist can achieve at home." The Times Higher Education SupplementTable of ContentsIntroduction. 1. Making Love in Supermarkets. 2. Shopping as Sacrifice. 3. Subjects and Objects of Devotion. Notes. Bibliography. Index.

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Book SynopsisDavid Cavill is an experienced writer and broadcaster on all subjects related to companion animals. An acknowledged expert, he owns and publishes the magazine Dogs Monthly and is the founder of the Animal Care College, which provides courses in all aspects of animal care. Currently a consultant to the animal care industry, he has an extensive backgroundin kennel management, having owned and run a small boarding kennel and cattery, and managed a large establishment which included a grooming salon. He was formerly joint manager of Bell Mead, the country kennel of Battersea Dogs' Home.Trade Review"This book goes into every aspect of running a boarding kennel... it is invaluable to anyone contemplating kennel ownership and management. The author is well qualified to advise others." Dog Training Weekly "Dreamed of earning a living through your love of animals? This book has information on statutory requirements, feeding, staff and buildings." Daily Express "A splendid book which should answer all the questions new and prospective kennel owners want to ask." The National Dog Owners' Association "An absolute goldmine of information, guidance and common sense... an invaluable reference book." Kennel Gazette "Highly informative and well researched ... it is highly recommended." Our DogsTable of Contents Chapter - 01: Facing the Facts; Chapter - 02: Finding Your Property; Chapter - 03: Professional and Other Advice; Chapter - 04: Finance and Running Costs; Chapter - 05: Laws and Orders: Statutory Requirements; Chapter - 06: Health Matters; Chapter - 07: Feeding the Boarders; Chapter - 08: The Daily Round; Chapter - 09: Kennel Staff; Chapter - 10: Kennel Buildings; Chapter - 11: Fanfare; Chapter - 12: Expanding Your Business; Chapter - 13: Associated Services

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Book SynopsisMarkus Stahlberg (editor) is the CEO of Phenomena Group Ltd. Ville Maila (editor) is the Planning Director of Phenomena Group Ltd. Phenomena Group was the first shopper marketing company to be founded in Europe. It is the global leader in package promotions with more than 40 offices in as many countries.Trade Review"A fantastic read - no matter who you are in the organization" * Darren Marshall, Vice President, Global Customer & Shopper Marketing, The Coca Cola Company *Table of Contents Chapter - 22: Marketing as a crucial part of retailer partnership – Antti Syväniemi; Chapter - 23: Touching the elephant – Chris Hoyt; Chapter - 24: Future shock – Ken Barnett; Chapter - 25: Shopper marketing’s true potential – Dan Flint; Chapter - 26: Putting the shopper in your shopper marketing strategy – Matt Nitzberg; Section - THREE: What is shopper marketing in action?; Chapter - 27: Improving shopper marketing profitability with innovative promotions – Markus Ståhlberg; Chapter - 28: The circle of shopper marketing mechanization – Dick Blatt; Chapter - 29: Nestlé Rossiya, Russia – Lubov Kelbakh; Chapter - 30: Connected shoppers are here, now – but how do you connect with them? – Jason Rogers; Chapter - 31: Tesco Fresh & Easy, USA – Simon Uwins; Chapter - 32: Shopper-oriented pricing strategies – Jon Hauptman; Chapter - 33: Packaging can be your best investment – Russ Napolitano; Chapter - 34: The real power of brands in the digital world: what marketers must know about the online shopping decision process – Juliano Marcilio; Chapter - 35: ‘Too many choices’ – and their implications for package design – Scott Young; Chapter - 36: Maximizing ROI of package promotions – Ville Maila Chapter - 21: Shopper promotions: what can marketers learn from price discounts – Markus Ståhlberg; Chapter - 20: Capitalize on unrealized demand among shoppers – Al Wittemen; Chapter - 19: The missing link: turning shopper insight into practice – Toon van Galen; Chapter - 18: Bridging gaps: retail in the emerging Indian market – Dheeraj Sinha; Chapter - 17: Ensuring your brand gets on the shopping list – Robert Levy; Chapter - 16: Internationalization of shopper marketing – Ville Maila; Chapter - 15: The conversion model for shopper research – Clemens Steckner; Chapter - 14: Integrated communications planning for shopper marketing – David Sommer; Chapter - 13: Retail media: a catalyst for shopper marketing – Gwen Morrison; Chapter - 12: Tailing your shoppers: retailing for the future – AnnaMaria M Turano; Chapter - 11: Connecting, engaging and exciting shoppers – Michael Morrison and Meg Mundell; Section - TWO: Strategy: how to approach shopper marketing; Chapter - 10: The shopping motives of Chinese shoppers – Kevin Mu; Chapter - 09: The three shopping currencies – Herb Sorensen; Chapter - 08: For shoppers there’s no place like home – Harvey Hartman; Chapter - 07: Illogic inside the mind of the shopper – Michael Sansolo; Chapter - 06: Science of shopping – Gopi Krishnaswamy; Chapter - 05: Bringing shopper into category management – Brian Harris; Chapter - 04: Seven steps towards effective shopper marketing – Luc Desmedt; Chapter - 03: Shopper marketing: the discipline, the approach – Jim Lucas; Chapter - 02: Point of view on shopper marketing – Gordon Pincott; Chapter - 01: Science of shopping – Paco Underhill; Section - ONE: Definition: what is shopper marketing?; Chapter - 00: Introduction;

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Book SynopsisConstant Berkhout is a passionate practitioner of retail marketing and shopper psychology. He obtained a Master of Science in Economics Cum Laude with a major in Marketing at the University of Groningen in the Netherlands. Through his own agency, Berkhout works with retailers and suppliers in Europe, the Middle East and Asia including Conagra Brands, Danone, GrandVision, Heineken, JDE, Jumbo, Migros, SPAR International and Sonos. Before setting up his own agency, he held commercial and insights roles at Ahold Delhaize, Kraft, P&G and PepsiCo.Trade Review"A great handbook for many of the marketing professionals in the industry. It clearly outlines what strategies can be applied by retailers and manufacturers to make their shoppers happy, a concept that is often overlooked in the marketing mix. The passion of the author and his practical experience in retail marketing and shopper insights truly make this an invaluable read." * Marc Schroeder, SVP Global Nutrition, PepsiCo *"In this eminently readable book, Berkhout skilfully combines academic research and his own vast experience in retail marketing to provide a wealth of actionable insights for retail marketers. Retail marketers should heed his call to augment intuition with data to make fact-driven decisions." * Jan-Benedict E.M. Steenkamp, Massey Distinguished Professor of Marketing and Marketing Area Chairman, Kenan-Flagler Business School, UNC-Chapel Hill, USA *"Constant has written a book that will be indispensable to both in-retail professionals at all levels but also to their suppliers....There is an admirable wealth of detail from a range of industries and from many continents." * Andrew Seth, former CEO of Lever Brothers and co-author of The Grocers *"Constant does a great job dispelling many myths that exist around shopping behavior that everyone assumes are fact. The book comes to life with many real world examples from across retailer and categories that can be easily applied whether you are a retailer or a manufacturer. It gets your mind thinking about what you could do differently to influence the shopper and drive better results." * Bob Nolan, Senior Vice President Insights & Analytics, ConAgra Foods *"An accessible must-read for every professional in food and non-food retail, and everybody that wants to gain in-depth contemporary understanding of shopper behaviour. This book will provide all the needed insights to serve customers even better, create more shopper happiness and thus sell more, leading to a better and improved business tomorrow!" * Hans van der Heyden, Vice President GrandVision *"Shopper marketing and category management are made very accessible with this clear guide that is well underpinned through numerous illustrations and experiments, both from literature as from the author's wide own experience.... I particularly enjoyed the suggestion to move from gut feel to fact-based decision making, and this from (easy) pilots and experiments to (more advanced) big data analyses." * Jeroen Van de Broek, Director Category Development, Maxeda DIY Group *"Constant explains why and how to operate in multiple channels and to consider the emotional and experiential needs of consumers (who are not as rational and price-driven as retailers think they are). Important scientific studies and principles are illustrated with excellent examples from Constant's extensive retail experience. This book enables retailers to make data-driven decisions and thus catch up, and even surpass the current leaders in their field." * Koen Pauwels, Professor of Marketing at Ozyegin University and Honorary Professor at University of Groningen *Table of Contents Section - One: Shopper happiness; Chapter - 01: Delivering shopper happiness; Section - TWO: Shoppers are people; Chapter - 02: The myth of impulse purchasing; Chapter - 03: Tapping into irrational shopper behaviour; Chapter - 04: Understanding the shopper brain through neuro research; Section - Three: Channel choices; Chapter - 05: Channel preference: the future of the hypermarket channel; Chapter - 06: What the shopper wants from online shopping channels; Section - Four: Fact-driven decision making; Chapter - 07: Getting your assortment right; Chapter - 08: Really making loyalty card programmes work; Chapter - 09: Making big data digestible; Section - Five: In-store execution; Chapter - 10: The unstoppable growth of private labels and opportunities for A-brands; Chapter - 11: The unexplainable effect of music; Chapter - 12: Can scents work wonders?; Chapter - 13: Self-scanning is more than savings; Section - Six: Organizational development; Chapter - 14: The birth of category management; Chapter - 15: True customer understanding; Chapter - 16: Shopper marketing: new phase of trade marketing; Section - Seven: Embracing the shopper; Chapter - 17: Retailers in action to increase shopper happiness

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Book SynopsisNigel Clark is a non-executive director of the Professional Services Marketing Group. He is also the editor and lead author of the Professional Services Marketing Handbook, published by Kogan Page.Ben Kent is the founder-director of insight-led consultancy Meridian West. Ben advises leading professional and financial services firms and provides strategic research, consultancy and training.Alastair Beddow is a director at Meridian West, working with firms of all sizes to develop engaging, differentiated and successful client leading strategies.Adrian Furner is Managing Director of Kommercialize, a practitioner-led advisory firm focused on commercial excellence.Trade Review"This eminently practical handbook guides successful professionals on how to build the additional personal competencies they need to stand out as effective leaders. Through a robust interview process with industry leaders, as well as their many years of collective consulting experiences, the authors present a series of thoughtful frameworks and a synthesis of well-constructed leadership lessons. It all amounts to a really useful companion for those who have committed themselves to making the challenging personal transitions ahead - tomorrow's leaders!" * David Bowerin, former Head of Strategic Marketing at Citigroup *"The Professional Services Leadership Handbook is an excellent tool for future and experienced leaders operating in a dynamic, and ever changing business-to-business environment, where differentiation is a critical success factor, and where leaders often misunderstand how to lead. This is a must read handbook." * Michelle Jones, Chief Communications and Investor Relations Officer, CH2M *"The authors successfully distinguish the difference between delivering projects and leading professional services firms...This book helps to guide anyone in the industry from project / delivery management to leading teams and businesses to optimise performance." * Marc Barone, AECOM Sector Leader, Water EMIA *"At last a professional services leadership guide that's based on well researched and real experiences, I would recommend this is read by anyone who seriously wants to gain an extra edge." * Dennis Markey, FRICS *"An essential read if you are either a leader or an adviser to the top team of a professional services firm." * Gail Jaffa, Managing Partner, PSMG *"The Professional Services Leadership Handbook is really interesting, hugely practical and a thoroughly good read. Professionals entering the unfamiliar world of leadership will find clear, readable and entertaining advice, peppered with insights from firm leaders. The "how to" approach to knotty issues such as strategy, profitability and client focus is particularly helpful, as is the focus on you as a leader and how you can develop the right skills and mind-set. If you are a leader, or you want to be one, keep this book close, as it will be an invaluable companion. I wish it had been written twenty years ago!" * Nick Holt, Partner at SR Search and former Managing Partner, KLegal *Table of Contents Section - ONE: Business Leadership; Chapter - 01: Vision – How to Create and Implement a Robust Strategic Plan; Chapter - 02: Innovation – How to Reap the Benefits of Innovation in your Firm; Chapter - 03: Performance – How to Improve the Profitability of Client Engagements; Section - TWO: Client Leadership; Chapter - 04: Understanding – How to Stay Attuned to the Changing Needs of your Clients and Markets; Chapter - 05: Connecting – How to Foster a Client-Focused Culture in your Firm; Chapter - 06: Sales – How to Improve your Firm’s Client Development Success; Section - THREE: People Leadership; Chapter - 07: "Future-Fit" – How to Foster a Commercial Mind-Set in your Firm; Chapter - 08: Motivate and Collaborate – How to Create High-Performing Teams; Chapter - 09: Performance – How to Establish a Culture of Continuous Improvement; Section - FOUR: Self Leadership; Chapter - 10: Forward Reflection – How to Assess your Leadership Potential; Chapter - 11: Capability – How to Develop the Skills, Competencies and Experiences to be a Successful Leader; Chapter - 12: Balance – How to Succeed as a Leader without Burning Out

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Book SynopsisJohn Fernie is Emeritus Professor of Retail Marketing at Heriot-Watt University, Edinburgh. He has written and contributed to numerous textbooks and papers on retail management, especially in the field of retail logistics.Leigh Sparks is Professor of Retail Studies at the Institute for Retail Studies, University of Stirling, Scotland. He is on the editorial boards of several leading marketing and business journals.Trade Review"The book offers a wide range of contemporary insights from subject-specific experts. It is a valuable and flexible teaching resource and, most importantly, an interesting read for everyone who is passionate about retailing and distribution management." * Christoph Teller, Chair in Retailing and Marketing, Head of Marketing and Retail Management, University of Surrey, UK *"This new edition of Logistics and Retail Management is more relevant and timelier than ever. The book helps the reader understand the complexity of logistics and supply chain management issues in retail through through theory and interesting cases that everyone can relate to. The challenges of supply chain practice, such as ethical and environmental issues, are dealt with in a very informative and constructive way." * Britta Gammelgaard, Professor, Department of Operations Management, Copenhagen Business School, Denmark *"I continue to recommend this book to students. This fifth edition, which reflects the increasing CSR, technological and environmental impacts on retail supply chains, is a well written, highly relevant and up-to-date resource for all retail logistics and supply chain management courses. This is an essential read, achieving the ideal balance between academic and practitioner perspectives of changing retail logistics and supply chains." * Cathryn Hart, Senior Lecturer, Retailing and Operations Management, School of Business and Economics, Loughborough University *Table of Contents Chapter - 01: Retail Logistics – Changes and challenges [John Fernie and Leigh Sparks]; Chapter - 02: Relationships in the supply chain [John Fernie]; Chapter - 03: The internationalization of the retail supply chain [John Fernie]; Chapter - 04: The international fashion supply chain and corporate social responsibility [Patsy Perry, John Fernie and Steve Wood]; Chapter - 05: The footwear supply chain – The case of Schuh [John Fernie and Colin Temple]; Chapter - 06: Supply chain strategy in the fashion and luxury industry [John Fernie and Patsy Perry]; Chapter - 07: Tesco’s supply chain management [Leigh Sparks]; Chapter - 08: On-shelf availability in UK retailing [John Fernie and David B Grant]; Chapter - 09: The development of e-tail logistics [John Fernie, Suzanne Fernie and Alan McKinnon]; Chapter - 10: The greening of retail logistics [Alan McKinnon and Julia Edwards]

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Book SynopsisJohn Henderson has over 30 years' experience in the banking sector, having held a number of roles for the Bank of Scotland, Sainsbury's Bank, the Royal Bank of Scotland (RBS) and NatWest. He began his career working in retail branches but has also been Regional Training Manager, headed up the Treasury Department and other operational risk services, managed quality for an operational call centre business and also led branch design and distribution. His current role is with the RBS Group, where he manages the offshoring portfolio. The author is a Fellow of the Chartered Banker Institute.Trade Review"There are many books about digital banking but very few from the perspective of the banks themselves. Talk of the collapse of banks due to digital innovation is massively overhyped as banks (unlike many fintechs) have the customers and funding to shape suitable strategic responses. Every bank across the world is taking up the digital challenge and this book is essential to those struggling to understand the subject as well as those in the position to shape strategic responses." * Brian Brodie, Chief Executive Officer, Freedom Finance... *"Retail and Digital Banking is a well written and comprehensive reflection on the history and evolution of an ever changing and agile industry that is and always has been faced with challenge and a constant need to adapt. It provides a perspective which helps to position what has led to some of the more recent drivers to changes we are seeing now and sets expectations that once we have successfully navigated the current set of curves in the road, as surely we will, then there will likely be more to follow." * David Bowerman, Former Vice-Chairman, Citizens Bank… *"Retail and Digital Banking is a well written and comprehensive reflection on the history and evolution of an ever changing and agile industry that is and always has been faced with challenge and a constant need to adapt. It provides a perspective which helps to position what has led to some of the more recent drivers to changes we are seeing now and sets expectations that once we have successfully navigated the current set of curves in the road, as surely we will, then there will likely be more to follow." * David Bowerman, Former Vice-Chairman, Citizens Bank… *"This book takes you on a journey which is both thought provoking and challenges many of the misconceptions about change in banking. It is a must read for practitioners and highly recommended for everyone wishing an understanding of the retail banking sector and its role in the economy."" * Malcolm Pettigrew, Senior Lecturer & Subject Group Leader, Financial Services, The Business School Edinburgh Napier University… *"This book is a comprehensive and readable summary of Retail & Digital Banking in the UK. The structure of each Chapter guides the reader towards an understanding of the dramatic history and changes in the sector and benefits from being infused with reflections and learnings from the most recent financial crisis. All concepts are clearly articulated and underpinned with useful summaries, exercises and pointers to further reading. The author tackles many of the recent sector failings in a forthright manner and anyone too young to have lived through the events since 2008 will glean much insight from reading the text." * John Needham, Former President of Chartered Banker Institute 2013 - 2015... *Table of Contents Chapter - 00: Introduction; Chapter - 01: The birth and development of retail banking; Chapter - 02: The growth of retail banking and its place in the economy; Chapter - 03: Problems and opportunities caused by financial crises; Chapter - 04: Preparing for external trends and influences to deliver high-quality income and cost-effective services; Chapter - 05: Disruption in the market; Chapter - 06: Distribution of retail banking services via a range of customer channels; Chapter - 07: Multi-channel versus omni-channel; Chapter - 08: The role of technology in the evolution of retail banking; Chapter - 09: The impact of legislation and regulation on retail banking operations

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Book SynopsisRowland Gee is former Chief Executive of Moss Bros Group plc. Under his leadership, Moss Bros entered a strategic business relationship with Hugo Boss, resulting in the UK establishment of the brand. He is co-founder of Grey4Gold Ltd, a professional skills matching service for retail. Danny Sloan was BAA Director of Planning 2012, ensuring BAA airports delivered the First and Lasting Impression for the UK across its airports during the London Olympics. He is co-founder of Grey4Gold Ltd. Graham Symes is an experienced finance director in retail and wholesale fashion, with clients including Harrods, Harvey Nichols, Selfridges, and Christian Lacroix.Trade Review"Retail is detail! If I had had the benefit of reading this book before I opened my first shop in The Royal Exchange, it would have been plain sailing." * Simon Crowther, Senior Executive in the retail, clothing and manufacturing industry *"When we first introduced the Hugo Boss brand to the UK, Rowland Gee fully understood the brand philosophy and its potential. Our unique marketing strategy, as well as the advanced styling and use of new materials, were warmly welcomed by the Cecil Gee clientele. This led to the eventual development of Hugo Boss standalone shops which were managed and run successfully by Rowland's company without ever compromising the ethos of the brand. This book highlights his wealth of experience and his expertise in retail." * Detlef Doerge, former Managing Director, Hugo Boss UK *"There are many grey areas in business along with the noise created by excessive information that doesn't address the real issues. The Retail Start-Up Book provides practical, up-to-date information from seasoned businessmen. It's an invaluable resource for anyone starting a business." * Toks Aruoture, Founder, The Baby Cot Shop *"Rowland was and still is one of the most passionate retailers on the UK high street. His energy has always stood out, as have his taste levels. He always taught those around him to have a can-do attitude in all circumstances, and The Retail Start-Up Book is a manifestation both of his enthusiasm and the generosity with which he offers guidance to new businesses." * Simon Berwin, former Managing Director, Berwin & Berwin Ltd *"Rowland Gee came on board at Me and Maya as a consultant for a year in 2016 to help streamline the business and steer it in the right direction. His help was invaluable in making me realize the brand had a market and that I should pursue selling online. This book brings much of that advice into one resource." * Lalita Russell-Smith, Founder, Me and Maya *Table of Contents Chapter - 00: Introduction; Section - ONE: Getting to grips with retail; Chapter - 01: The issues facing the UK retail trade today; Section - TWO: Creating your retail marketing plan; Chapter - 02: Analysing and positioning your retail business in the existing market; Chapter - 03: Generating a powerful SWOT analysis for your retail business; Chapter - 04: Planning your retail marketing strategy; Chapter - 05: Building your retail marketing mix; Chapter - 06: Winning in retail – know your market, know your customer; Chapter - 07: Understanding the basic principles of shopping; Chapter - 08: Attracting and retaining customers online, using on-brand content and social media; Section - THREE: Effective finance planning and control; Chapter - 09: How to kickstart your retail business; Chapter - 10: Generating a results-driven business plan; Chapter - 11: A straightforward guide to sales, stock and profit; Chapter - 12: Selection and management of retail systems and controls; Section - FOUR: Buying and visual merchandising; Chapter - 13: Step one to procurement and merchandising – Understand your business and the marketplace you will be entering; Chapter - 14: Efficient buying techniques to make money; Chapter - 15: Controlling and measuring product performance and establishing KPIs; Chapter - 16: Building and maintaining relationships in retail for long-term returns; Chapter - 17: Understanding customers’ behaviour and information overload – The need to make the product focused, visually clear and correctly price-positioned; Section - 18: Maximizing customer feedback and the visual experience; Chapter - 19: Visual merchandising – Managing space performance, layout and add-on selling to encourage purchase; Chapter - 20: Creating your global signpost through online merchandising; Section - FIVE: Challenges for bricks-and-mortar retailers; Chapter - 21: Understanding your lease – and how local authorities can benefit you; Section - SIX: How good should become sensational; Chapter - 22: Why good today is not good enough in the current retail trade; Chapter - 23: Conclusion – Your journey

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Book SynopsisRowland Gee is former Chief Executive of Moss Bros Group plc. Under his leadership, Moss Bros entered a strategic business relationship with Hugo Boss, resulting in the UK establishment of the brand. He is co-founder of Grey4Gold Ltd, a professional skills matching service for retail. Danny Sloan was BAA Director of Planning 2012, ensuring BAA airports delivered the First and Lasting Impression for the UK across its airports during the London Olympics. He is co-founder of Grey4Gold Ltd. Graham Symes is an experienced finance director in retail and wholesale fashion, with clients including Harrods, Harvey Nichols, Selfridges, and Christian Lacroix.Trade Review"Retail is detail! If I had had the benefit of reading this book before I opened my first shop in The Royal Exchange, it would have been plain sailing." * Simon Crowther, Senior Executive in the retail, clothing and manufacturing industry *"When we first introduced the Hugo Boss brand to the UK, Rowland Gee fully understood the brand philosophy and its potential. Our unique marketing strategy, as well as the advanced styling and use of new materials, were warmly welcomed by the Cecil Gee clientele. This led to the eventual development of Hugo Boss standalone shops which were managed and run successfully by Rowland's company without ever compromising the ethos of the brand. This book highlights his wealth of experience and his expertise in retail." * Detlef Doerge, former Managing Director, Hugo Boss UK *"There are many grey areas in business along with the noise created by excessive information that doesn't address the real issues. The Retail Start-Up Book provides practical, up-to-date information from seasoned businessmen. It's an invaluable resource for anyone starting a business." * Toks Aruoture, Founder, The Baby Cot Shop *"Rowland was and still is one of the most passionate retailers on the UK high street. His energy has always stood out, as have his taste levels. He always taught those around him to have a can-do attitude in all circumstances, and The Retail Start-Up Book is a manifestation both of his enthusiasm and the generosity with which he offers guidance to new businesses." * Simon Berwin, former Managing Director, Berwin & Berwin Ltd *"Rowland Gee came on board at Me and Maya as a consultant for a year in 2016 to help streamline the business and steer it in the right direction. His help was invaluable in making me realize the brand had a market and that I should pursue selling online. This book brings much of that advice into one resource." * Lalita Russell-Smith, Founder, Me and Maya *Table of Contents Chapter - 00: Introduction; Section - ONE: Getting to grips with retail; Chapter - 01: The issues facing the UK retail trade today; Section - TWO: Creating your retail marketing plan; Chapter - 02: Analysing and positioning your retail business in the existing market; Chapter - 03: Generating a powerful SWOT analysis for your retail business; Chapter - 04: Planning your retail marketing strategy; Chapter - 05: Building your retail marketing mix; Chapter - 06: Winning in retail – know your market, know your customer; Chapter - 07: Understanding the basic principles of shopping; Chapter - 08: Attracting and retaining customers online, using on-brand content and social media; Section - THREE: Effective finance planning and control; Chapter - 09: How to kickstart your retail business; Chapter - 10: Generating a results-driven business plan; Chapter - 11: A straightforward guide to sales, stock and profit; Chapter - 12: Selection and management of retail systems and controls; Section - FOUR: Buying and visual merchandising; Chapter - 13: Step one to procurement and merchandising – Understand your business and the marketplace you will be entering; Chapter - 14: Efficient buying techniques to make money; Chapter - 15: Controlling and measuring product performance and establishing KPIs; Chapter - 16: Building and maintaining relationships in retail for long-term returns; Chapter - 17: Understanding customers’ behaviour and information overload – The need to make the product focused, visually clear and correctly price-positioned; Section - 18: Maximizing customer feedback and the visual experience; Chapter - 19: Visual merchandising – Managing space performance, layout and add-on selling to encourage purchase; Chapter - 20: Creating your global signpost through online merchandising; Section - FIVE: Challenges for bricks-and-mortar retailers; Chapter - 21: Understanding your lease – and how local authorities can benefit you; Section - SIX: How good should become sensational; Chapter - 22: Why good today is not good enough in the current retail trade; Chapter - 23: Conclusion – Your journey

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Book SynopsisThe Holiday Makers is thought-provoking and profound in its analysis of the present and future patterns of work and leisure. The author analyses the different forms of tourism, examines the effects on the indigenous countries and their people, and outlines positive steps to reconcile people's holiday requirements with the world's economic and social structures.Trade Review`He has a whole range of gentle proposals which will be derided or co-opted by the travel trade, but they are all sensible.' New Society `Students of tourism and government representatives, in particular, will find this book enlightening and refreshing.' Tourism Management `...a revolutionary work.' The Sunday TimesTable of ContentsIntroduction; The model of life in industrial society work, home, free time, travel; The holiday machine or: the recreation cycle; For a humanization of everyday life; Proposals for the humanization of travel; References; Index.

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Book SynopsisWine tourism is a rapidly growing field of industry and academic interest with changes in the consumer markets in recent years, showing an enormous interest in ''experiential'' travel. Wine Tourism Around the World is therefore an invaluable text for both students and practitioners alike and provides:* The first comprehensive introduction to wine tourism from a business, social science and policy perspective* An international perspective on wine tourism and includes detailed examples from Australia, Canada, France, Greece, Hungary, New Zealand, Portugal, South Africa, Spain, Switzerland, UK and the USA * Detailed information on the growth and development of wine tourism from both supply, demand, marketing and management perspectives Academic researchers and students in tourism and hospitality fields, as well as anyone connected with the wine industry, will find this book an essential guide to understandinTrade Review"... an invaluable text for both students and practitioners alike ... very diverse ... something for everyone with an interest in this field. The book is clearly laid out and contains an interesting mixture of illustrations, figures, tables and other statistical data."- International Journal of Hospitality ManagementTable of ContentsWine tourism: an introduction; The maturing wine tourism product: an international overview; The development of wine tourism in France; Meeting the winemaker: a case study of wine tourism product development in an emerging wine region; Wine routes in South Africa; Wine tourism and consumer behaviour; Influences on cellar door sales and determinants of wine tourism success: results from Texas wineries; Wine tourism in New Zealand; Wine tourism in the United Kingdom; Vasse Felix winery development; Wine tourism as a component of destination marketing, promotion and regional development; The development of a national wine tourism plan: wine tourism organizations and development in Australia; The Northeast wine route: wine in Ontario, Canada and New York State; Cycle trails and wine tourism in Europe; The Napa Valley, California: a model of wine region development; The future of wine tourism.

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Book SynopsisOver the last decade, commentaries and research on urban tourism precincts have predominantly focused on: their role in the tourism attractions mix; their physical and functional forms; their economic significance; their role as a catalyst for urban renewal; their evolution and associated development processes; and, perhaps more broadly, their role, locality and function within the context of urban planning. City Spaces â Tourist Places both consolidates and develops the extant knowledge of urban tourism precincts into a coherent research driven contemporary work. It revisits and examines the foundational literature but, more importantly, engages with aspects of precinct development that have previously been either underdeveloped or received only limited consideration, such as the psychological and socio-cultural dimensions of the precinct experience. Written by an international team of contributors it provides the reader with:* A comprehensive analysis of foundational theory and cutting-edge advances in the knowledge of the precinct phenomenon * An examination of previously underdeveloped topics and themes based on contemporary and ground-breaking research * Typological and theoretical frameworks in which to locate precinct form, function and experienceBrilliantly edited to ensure theoretical continuity and coherence City Spaces â Tourist Places is vital reading for anyone involved in the study or planning of urban tourism precincts.Table of ContentsSection 1 – Foundations; Chapter 1: Urban tourism precincts: engaging with the field by Bruce Hayllar, Tony Griffin & Deborah Edwards; Chapter 2: Evolution of the tourism precinct by Costas Spirou; Chapter 3: Places and people: a precinct typology by Tony Griffin, Bruce Hayllar & Deborah Edwards; Chapter 4: Theorising precincts: disciplinary perspectives by Simon Darcy & Jennie Small; Section 2 - Key themes and issues; Chapter 5: Urban tourism precincts: an overview of key themes and issues by Deborah Edwards, Tony Griffin & Bruce Hayllar; Chapter 6: Precincts within the urban form: relationships with the city by Ian Kelly; Chapter 7: The structure and form of urban tourism precincts: setting the stage for tourist performances by Christopher Krolikowski & Graham Brown; Chapter 8: Precincts and the urban economy by Brent Ritchie; Chapter 9: The tourist experience of precincts by Martin Selby, Bruce Hayllar & Tony Griffin; Chapter 10: Conflicts and politics in precinct development by Glen Searle; Chapter 11: Visitor/host relationships: conviviality between visitors and host communities by Robert Maitland & Peter Newman; Section 3 - Precincts in practice; Chapter 12: Precinct planning and design, management and marketing: an overview by Tony Griffin, Bruce Hayllar & Deborah Edwards; Chapter 13: Precinct Case Study 1 Grote Markt Groningen by Gregory Ashworth; Chapter 14: Precinct Case Study 2 Darling Harbour by Deborah Edwards, Tony Griffin & Bruce Hayllar; Chapter 15: Precinct Case Study 3 London’s ‘south bank’ by Duncan Tyler and Munir Morad; Chapter 16: Precinct Case Study 4 Sheffield City Centre by Kirsten Holmes and Yasminah Beebeejaun; Chapter 17: Precinct Case Study 5 Evora (Portugal) and Hoi An (Vietnam) by Graham Brooks; Section 4 - Lessons for theory and practice; Chapter 18: City places: tourist spaces – a reprise by Bruce Hayllar, Tony Griffin & Deborah Edwards.

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Book SynopsisFor Eve, Irene, Betty and Rosemary, working at the exclusive Heyworth''s department store in Cambridge is a dream come true. Once the girls step inside the elegant building - surrounded by luxurious dresses and beautiful accessories - the hardships of their own lives are temporarily forgotten. Serving a variety of curious customers, from glamorous gypsy queens to genuine royalty and stuffy academics to the city''s fashionable elite, the store is a place where these young women can forge successful careers, under the ever-watchful eye of flamboyant owner Mr Heyworth.Set against the backdrop of the closing years of the Second World War, and moving into the 1950s, The Shop Girls perfectly captures the camaraderie and friendship of four ambitious young women working together in a store that offered them an escape from the drudgery of their wartime childhoods. Each of the girls'' stories will be individually published from July 2014 in fortnightly serialised ebooks, leadinTrade ReviewThe Shop Girls is a beautifully written and well-researched book that gives a window into a forgotten world * www.thebookbag.co.uk *

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Book SynopsisIn the late eighteenth and nineteenth centuries, legions of English citizens headed north. Why and how did Scotland, once avoided by travelers, become a popular site for English tourists? In Tourism and Identity in Scotland, 1770-1914, Katherine Haldane Grenier uses published and unpublished travel accounts, guidebooks, and the popular press to examine the evolution of the idea of Scotland. Though her primary subject is the cultural significance of Scotland for English tourists, in demonstrating how this region came to occupy a central role in the Victorian imagination, Grenier also sheds light on middle-class popular culture, including anxieties over industrialization, urbanization, and political change; attitudes towards nature; nostalgia for the past; and racial and gender constructions of the other. Late eighteenth-century visitors to Scotland may have lauded the momentum of modernization in Scotland, but as the pace of economic, social, and political transformations intensified inTrade Review'Essential to an understanding of the role of tourism in Scotland, one of the great success stories in the development of tourism. Draws on a fascinating range of visitors' diaries and journals. . . . Thoroughly enjoyable and readable.' Alastair Durie, The University of Stirling, Scotland 'Katherine Grenier's new study is a significant contribution to the expanding recent literature on tourism and identity in Scotland, and raises issues which as she points out still have a significant cultural resonance today, for Scots and for visitors to Scotland.' Eighteenth-Century Scottish Studies ’... this book will help to redefine the research focus for anyone interested in the history, or indeed future, of the Scottish nation.’ Studies in Travel WritingTable of ContentsContents: Introduction; Mapping North Britain, 1770-1810; The development of mass tourism, 1810-1914; Land of the mountain and the flood: tourists and the natural world; 'Free of one's century': tourism and the Scottish past; 'A fountain of renovating life': tourists and Highlanders; Postscript; Bibliography; Index.

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Book SynopsisWilliam Spratling was a U.S. educator whose artistic impact caused a successful silver jewelry industry to arise in Taxco, Mexico, in the 1940s. This book examines Spratling''s Mexican work and explores how his talent attracted the attention of the U.S. Interior Department. In 1945, he was invited to create a similar program for Alaska, where it was felt that the indigenous people needed to be encouraged for their own artistic expression and economic gain. Thirty never-before-seen Alaskan models, lost for over 50 years, have been found and now are preserved at the Smithsonian Institution's National Museum of the American Indian. These and original designs for the project, made in 1949, are presented here along with Spratling's original 1945 report to the Arts and Crafts Board. Also featured are Spratling's designs that inspired a new company's formation to carry on his legacy at Taxco. Clearly, innovation in designs and inspiration for generations of new artists have risen from Spratling's work.

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Book SynopsisFashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian kingpins to living in indigenous villages, she has relied on her street smarts and fear of her uncle in order to outwit the industry tyrants at their own game. The underdog becomes the overlord (at-large). You''ll want to grab a notebook for all the business (and life) tips this read has to offer. Advance warning, this book will convince you to become a proponent of child labor, an advocate of GMO, and a cynic of organic cotton.

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Book SynopsisThis books examines the Hudson's Bay company exploration efforts beyond the Rocky Mountains to the Pacific Ocean from 1793 to 1843 – which led to the commercial development of the Pacific coast and the Cordilleran interior of western North America.Trade ReviewTrading Beyond the Mountains is an overview of the development and expansion of trade by the Hudson’s Bay Company before the establishment of Fort Victoria. Well written and well researched, it is not a history of forts and people, but of HBC policy in the Columbia District and the evolution of its non fur-trade enterprises such as lumber and salmon-fishing. -- Bob Griffin * Discovery Magazine *By 1840 the company had developed an integrated commercial economy in this huge area and had virtually destroyed American competition. Individual American trappers and traders could not match HBC capital and organization. -- John Killick * Economic History *Trading Beyond the Mountains is meticulously researched and annotated, and supported with maps, tables and a massive bibliography of primary and secondary materials, published and unpublished. -- John McCrystal * Journal of Pacific History *Mackie has delved into obscure and little-known documents to produce a comprehensive study of an unknown period of our history. -- Judy Hagen * Comox Valley Echo *Trading Beyond the Mountains … will hopefully initiate a much-needed reevaluation of the role played by the Hudson’s Bay Company in the history of Western North America. -- Jean Barman and Roderick J. Barman * Business History Review *What role did Natives play in the Company’s commerce? Recognizing the existence of a Native exchange system featuring haiqua (shells) and slaves, Mackie sees the Company as committed to fitting into it. -- Robert Kubicek * BC Studies *Over these five decades, Mackie argues that the economic development of the region was dramatic: in 1793 commerce consisted primarily of a riverine fur trade; by 1843 the region possessed the rudimentary elements of a commercial economy, including established trade routes, export trades, local markets, and a large and cheap labour supply. -- Brian Gobbett * B.C. Historical News *Trading Beyond the Mountains is a significant contribution to the emerging national meta-narrative. -- Robert C. H. Sweeney * Labour/ Le Travail *Trading Beyond the Mountains ... includes an important chapter on Native peoples’ (including slaves’) fundamental role in labour and trade practices. -- Keith Thor Carlson, Melinda Marie Jette, and Kenichi Matsui * The Canadian Historical Review *Mackie produce[s] a well-balanced and orderly account of the British fur trade across a huge area of the North American continent. -- Glyndwr Williams * Journal of Imperial & Commonwealth History *Mackie covers his selected topic in an engaging, highly readable, and beautifully illustrated book … This is a welcome addition to the literature of commercial policy and history of the Pacific west coast. -- Carl Beal * Native Studies Review *This [is] exceptionally well documented history. -- P. T. Sherrill * Choice *Richard Mackie’s Trading Beyond the Mountains is a milestone study of the Hudson’s Bay Company. It is a fresh approach to an old subject and is based in thoroughly modern research. It should be read by anyone interested in the history of the fur trade or the early history of the Canadian or American West. -- Dick Wilson * Letters in Canada *This solid, narrative-based historical geography should become the standard bearer on the origins and evolution of the eighteenth- and nineteenth century British fur trade in the Pacific Northwest. -- Keith Edgerton * Oregon Historical Quarterly *Fluently written, abundantly documented, and supplemented with numerous informative and beautifully crafted maps, Mackie’s portrayal of the Hudson’s Bay Company’s dynamic and multifaceted Pacific economy leaves a strong impression… -- Pekka Hämäläinen * Pacific Historical Review *...an excellent and readable book [that] belongs in the library of every historian and historical geographer with interest in western North America. -- John L. Allen * Journal of Historical Geography *The book [Trading Beyond the Mountains] is a magisterial history of commerce … The interpretation is illuminating, and accordingly, every student of the northeast Pacific’s history should read this book. -- David Nicandri * Alaska History *Richard Mackie has made an important contribution, and this work is an essential acquisition for the libraries of scholars with an interest in the maritime fur trade, the Hudson’s Bay Company, and the region. -- James Delgado * The American Neptune *Trading Beyond the Mountains breaks new ground in documenting the scale and diversity of commercial operations by the Hudson’s Bay Company. * Booknews *This book will prove extremely useful for anyone seeking information on the HBC’s business in the western part of its territory. -- Edith Burley * The Canadian Historical Review *This book is an important contribution to western historiography, and it will have a long shelf life as a reference work. -- Barry Gough * Albion *This book is an original account, splendidly researched, of a neglected period in west coast economic history. -- Harry Duckworth * The Beaver *An exemplary study – thoroughly researched, clearly written, and voluminous… -- Joel Martineau * Canadian Journal of Native Studies *A fascinating look at the history of economic development in the Pacific Northwest. * Books on Canada *This well-timed narrative provides the first clear account not only of the economic origins of British Columbia but also of the maritime adventures of what had become the largest private landowner in the world -- Douglas Farnie * English Historical Review *Trading Beyond the Mountains is a thoroughly researched and comprehensive history of five decades of the fur trade … clearly written and well documented …. an excellent resource for students and those interested in the fur trade.　　 * Comox Valley Record *Trading Beyond the Mountains provides a long overdue examination of the activities of the NWC and HBC as they expanded into territories lying west of the Rocky Mountains. -- Linda Hogarth * Musings *The author weaves a detailed account of the scale and scope of the Hudson’s Bay Company’s diverse commercial operations in the region and the expansion of their activities along the Pacific coast of North America. -- Joseph Leydon * Canadian Book Review Annual *This is not simply a history of the fur trade. Mackie presents a picture of the HBC as a dynamic, flexible commercial enterprise, devising strategies to defeat American competitors and expand trade into new commodities and new areas … The book is a valuable addition to scholarship. -- Barbara Messamore * British Journal of Canadian Studies *Table of ContentsFigures, Maps, and TablesAcknowledgmentsIntroduction1 The North West Passage by Land2 Managing a New Region3 George Simpson and a New Pacific Commerce4 Nature Here Demands Attention5 From Fort Vancouver to the Vermilion Sea6 The North West Coast7 New Markets for New Exports8 Columbia Country Produce9 Beyond the Mere Traffic in Peltries10 Crisis in the Fur Trade11 Simpson's Reorganization12 The Native Foundation of Trade and LabourConclusionNotesBibliographyIndex

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Book SynopsisFrom the inception of American tourism in the late 18th century, this volume explores over 200 years of American fascination with the French Riviera. Beginning with Thomas Jefferson who visited the south of France in 1787, it follows America's journey from a tourist minority to one of the formative forces of this resort region.

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Book SynopsisExplore the complex relationship between tourism and intimacy in this new book with a worldwide perspective! With a unique combination of academic and personal accounts, Sex and Tourism: Journeys of Romance, Love, and Lust takes you behind the scenes with motel owners, adventure travel guides, backpackers, and others working on all sides of the international tourism industry. The editors have created a model that views the situation from three different perspectives: tourist, tourism provider, and nature of the encounter. Unlike other related volumes, this book is not just about the sex trade, but also about the role of tourism in love, marriage, and relationships. The global focus of Sex and Tourism will introduce you to: off-season romance on the island of Crete sex tourism in Cambodia a South Korean museum dedicated to women forced into sexual slavery by the Japanese military the sexual aspects of adventure travel in Canada cross-culturTable of Contents About the Editors Contributors Preface Section I: The Setting Chapter 1. Conceptual Framework of the Nexus Between Tourism, Romance, and Sex Introduction Relationships Between Sex and Tourism The Centrality of Sex in the Tourism Experience The Encounter The Role of Tourism As Facilitator Conclusion Chapter 2. On Holiday in the Liminoid Playground: Place, Time, and Self in Tourism Introduction Place and Placelessness Sensing the Liminal/Liminoid Conclusion: The Importance of the Process of Traveling Section II: Romance on the Road Chapter 3. Island Girl (Lina M. Wong) Chapter 4. Romance, Retsina, and Reality in Crete Introduction Agia Galini, Crete Our Hosts Other Travelers Travel and the Single Woman Questions Raised and Some Conclusions Chapter 5. Transnational Marriage in Thailand: The Dynamics of Extreme Heterogamy Introduction Thai-Foreigner Intermarriage Prostitution and Transnational Marriage The Dynamics of Thai-Foreigner Marriages Discussion Conclusion Section III: The Tourism Industry As Facilitator Chapter 6. Sex Tourism: An Accommodation Provider's Perspective Introduction Motels and Sex Tourism The Hot Pillow Trade The Motel Operator's Perspective Chapter 7. The Adventure in Adventure Travel Introduction Group Composition Trip Phases Chapter 8. Condoms in the First Aid Kit: River Guides, Clients, and Sex Chapter 9. Attraction of the Naughty-Gentleman's Clubs As a Tourism Resource Introduction The Tradition of Stripping Gentlemen's Clubs As Part of a Market's Pull Matrix Structuring the Performative Space Legal Action, Novelty, and Bourbon Street in the French Quarter Conclusion Section IV: The Dark Side Chapter 10. Former Comfort Women As Touristic Objects in South Korea Introduction Tourism and Human Sexuality Former Comfort Women and the History of Japanese Military Sexual Slavery Conclusion Chapter 11. The Dark Side of Tourism and Sexuality: Trafficking of Nepali Girls for Indian Brothels (Nina Rao) Chapter 12. AIDS and Tourism: A Deadly Combination Introduction Tourism and HIV/AIDS Trends in Vietnamese Tourism Tourism and Prostitution Perceptions of Commercial Sex Workers Future Scenarios Conclusion Chapter 13. Sex Tourism: The Case of Cambodia Introduction Background The Sex Industry: Supply and Demand The Customers Impacts of Sex Tourism on Cambodia Conclusion Chapter 14. Ending Child Sex Tourism: A Vision for the Future Introduction Child Pornography and the InternetThe Globalization of Child Sex Tourism TourismA Catalyst for Change What Comes Next? Index Reference Notes Included

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Book SynopsisWhat happens when the world's biggest retailer and the world's biggest country do business with each other? In this book, a group of thirteen experts from several disciplines examine the symbiotic but strained relationship between these giants.Trade ReviewAnita Chan's newly edited book, Walmart in China, is one of the best academic works on Chinese labor in recent years..As one of the finest scholarly works generated from international cooperation, this book opens at least two important areas for further exploration. First, labor relations in Walmart stores are worth further ethnographic exploration. Second, it would be interesting to study the evolving role of trade unions since the CCP-led state has emphasized trade union reform and wage bargaining from 2010. -- Chris King-Chi Chan * The China Journal *The authors demonstrate how the sheer scale of Walmart intimidates suppliers into accepting tight lead times, leading to illegally long working hours, an increase in outsourcing, and an atmosphere of insecurity and powerlessness at almost all levels in the supply chain.... Chan and her fellow contributors provide labour activists with considerable food for thought, and—who knows—maybe even a few sleepless nights for some of the most committed antitrade union executives on the planet. -- Tim Pringle * British Journal of Industrial Relations *The book provides a multidimensional analysis of Walmartization in China.... The essays show some optimism for the future of Walmart's labour movement, with critical suggestions provided for key parties. -- Xuebing Cao * Work, Employment & Society *The book's contributors used cloak-and-dagger fieldwork skills to provide a sharp picture of labor conditions at Walmart’s suppliers and in its Chinese stores. They show that the company’s Ethical Standards Program has done little to prevent sweatshop-like abuses among its suppliers. On the other hand, its store employees have taken easily to the corporate culture, whose Christian- and rural-inflected ethos meshes with Chinese traditions of moral exhortation, mutual surveillance, and the pursuit of personal ambition through collective service. -- Andrew J. Nathan * Foreign Affairs *This is a skillfully crafted account of the phenomenon known as the Walmartization of China. All the chapters are nicely woven together in a cohesive whole, a rare feat and noteworthy achievement. It is informative, insightful, and so very timely. I would strongly recommend it to anyone who wants to understand theglobal supply chain and how the growing dominance of retailing over manufacturing is shaping the world we live in. It will appeal to a wide audience, ranging from academics, managers, and businesspeople to anyone that has ever come into contact with Walmart. -- Maria N. DaCosta * China Review International *Table of ContentsIntroduction: When the World's Largest Company Encounters the World’s Biggest Country by Anita ChanPart One: The Walmart Supply Chain1. Walmart’s Long March to China: How a Mid-American Retailer Came to Stake Its Future on the Chinese Economy by Nelson Lichtenstein2. Outsourcing in China: Walmart and Chinese Manufacturers by Xue Hong3. Walmartization, Corporate Social Responsibility, and the Labor Standards of Toy Factories in South China by Yu Xiaomin and Pun Ngai4. Made in China: Work and Wages in Walmart Supplier Factories by Anita Chan and Kaxton SiuPart Two: The Walmart Stores5. Corporate Cadres: Management and Corporate Culture at Walmart China by David J. Davies6. A Store Manager’s Success Story by David J. Davies and Taylor Seeman7. Practicing Cheer: The Diary of a Low-Level Supervisor at a Walmart China Store by Scott E. Myers and Anita Chan Translation by Scott E. Myers8. Working in Walmart, Kunming: Technology, Outsourcing, and Retail Globalization by Eileen M. OtisPart Three: Walmart Trade Unions9. Unionizing Chinese Walmart Stores by Anita Chan10. Did Unionization Make a Difference? Work Conditions and Trade Union Activities at Chinese Walmart Stores by Jonathan Unger, Diana Beaumont, and Anita Chan11. Workers and Communities versus Walmart: A Comparison of Organized Resistance in the United States and China by Katie QuanNotes Notes on Contributors Index

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Book SynopsisThe Purposes of Paradise shows how travel and tourism shaped U.S. imperialism in Cuba and Hawai'i between the 1850s, when expansionists imagined them as twin possessions, and revolution and statehood in 1959. It explores the relationships between imperial fantasies and political practices in Americans' favorite tropical isles.Trade Review"Skwiot's research is first-rate. . . . The Purposes of Paradise provides valuable insights into the uses of tourism among people struggling for power and the changing politics of island tourist industries that catered to elite U.S. pleasure-seekers." * Pacific Historical Review *"A thoroughly researched book that brings political and cultural analysis to bear on a history of United States relations with Cuba and Hawai'i. . . . Skwiot deftly weaves political history with close, historicized readings of travel narrativesto produce what is ultimately a model of interdisciplinary scholarship." * Hawaiian Journal of History *"The Purposes of Paradise is a thoughtful and well written comparative analysis of the cultural politics of U.S. involvement in Cuba and Hawai'i in the nineteenth and twentieth centuries. Skwiot does a masterful job of weaving together the distinct colonial histories of Cuba and Hawai'i, revealing the places where their imperial narratives intersect and diverge to shed light on the contradictions of colonization, republican empire, state building, and revolution." * Marguerite Shaffer, Miami University *Table of ContentsIntroduction Chapter One: First Fruits of a Tropical Eden Chapter Two: Garden Republics or Plantation Regimes? Chapter Three: Royal Resorts for Tropical Tramps Chapter Four: Revolutions, Reformations, Restorations Chapter Five: Travels to Another Revolution and to Statehood Conclusion Notes Index Acknowledgments

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Book SynopsisSchorman demonstrates in this readable study of 1890s U.S. society how fashion-which he defines as clothing everyone wears and the symbolic system connected to its choice-reflects the cultural dynamics caused by rapid social change and remnants of past attitudes.-ChoiceTrade Review"Selling Style is a well-written, interesting, and lively look at the meaning of clothes and American fashion in the 1890s." * Nancy L. Green, author of Ready to Wear and Ready to Work *"Schorman demonstrates in this readable study of 1890s U.S. society how fashion-which he defines as clothing everyone wears and the symbolic system connected to its choice-reflects the cultural dynamics caused by rapid social change and remnants of past attitudes. The book reveals that clothing was closely integrated with issues of gender, class, and personal and national identity." * Choice *"Rob Schorman delves into the dynamic, troubled period of the 1890s to explore the marketing of men's and women's clothing. Using a wide variety of consumer and trade literature, he elucidates the appeals to social distinction, quality, individuality, patriotism, and belonging that characterized American advertising during that decade." * Pennsylvania Magazine of History and Biography *Table of ContentsIntroduction. The Influence of Clothes One. A Ready-Made Look: Men's Clothing Two. What to Wear and How to Make It: Women's Clothing Three. Will Women Ever Dress Like Men? Dress, Darwinism, and Sex Differentiation Four. Real Americans Wear Real American Machine-Made Garments: Clothing and Citizenship Five. The Truth About Good Goods: Ad Experts, Clothiers, and the Language of Advertising Conclusion. Fitness and Unfitness in Dress Acknowledgments

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Book SynopsisEvery time you wheel a shopping cart through one of Walmart s more than 10,000 stores worldwide, or swipe your credit card or purchase something online, you enter a mind-boggling logistical regime. Even if you ve never shopped at Walmart, its logistics have probably affected your life.TheRule of Logisticsmakes sense of its spatial and architecturTrade Review"The Rule of Logistics shows how the world’s largest retailer is redefining architecture, subjectivity, and sovereignty by moving merchandise and information through space and time. Jesse LeCavalier’s research and interpretations are astute and multifaceted."—Jonathan Massey, California College of the Arts"Recommended."—CHOICE"The author has many intriguing observations about [Walmart] and its logistical obsessions."—Planning Magazine"The book is, at its core, a historical account of the largest retailer in the US and how it adjusted over time to deliver products to consumers and enhance their shopping experience. Its audience will be anyone interested in retailing design."—CHOICE"The perspective it provides is a welcome addition to the literature about the impacts of logistics on the contemporary economic landscape."—Economic Geography"In his case study of the logistical foundations and ethos of Walmart—The Rule of Logistics: Walmart and the Architecture of Fulfillment—LeCavalier delves deeply into the multiscalar workings of the retail giant, revealing along the way that logis- tics is at the core of its emergence as the largest company in the world and its continuing success."—Landscape Architecture Magazine"The best book on architecture and infrastructure of this decade."—The Architect’s Newspaper"The Rule of Logistics provides a wonderful complement to that growing literature on critical logistics and critical transport geography more broadly."—AAG Review of BooksTable of ContentsContentsIntroduction: All Those Numbers1. Logistics: The First With the Most 2. Buildings: A Moving System in Motion3. Locations: From Intuition to Calculation4. Bodies: Coping With Data Rich Environments5. Territory: Management CityConclusion: Form, Happiness, InfrastructureAcknowledgmentsNotesIndex

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Book SynopsisTrade Review"The Rule of Logistics shows how the world’s largest retailer is redefining architecture, subjectivity, and sovereignty by moving merchandise and information through space and time. Jesse LeCavalier’s research and interpretations are astute and multifaceted."—Jonathan Massey, California College of the Arts"Recommended."—CHOICE"The author has many intriguing observations about [Walmart] and its logistical obsessions."—Planning Magazine"The book is, at its core, a historical account of the largest retailer in the US and how it adjusted over time to deliver products to consumers and enhance their shopping experience. Its audience will be anyone interested in retailing design."—CHOICE"The perspective it provides is a welcome addition to the literature about the impacts of logistics on the contemporary economic landscape."—Economic Geography"In his case study of the logistical foundations and ethos of Walmart—The Rule of Logistics: Walmart and the Architecture of Fulfillment—LeCavalier delves deeply into the multiscalar workings of the retail giant, revealing along the way that logis- tics is at the core of its emergence as the largest company in the world and its continuing success."—Landscape Architecture Magazine"The best book on architecture and infrastructure of this decade."—The Architect’s Newspaper"The Rule of Logistics provides a wonderful complement to that growing literature on critical logistics and critical transport geography more broadly."—AAG Review of BooksTable of ContentsContentsIntroduction: All Those Numbers1. Logistics: The First With the Most 2. Buildings: A Moving System in Motion3. Locations: From Intuition to Calculation4. Bodies: Coping With Data Rich Environments5. Territory: Management CityConclusion: Form, Happiness, InfrastructureAcknowledgmentsNotesIndex

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Book SynopsisDistribution channels are the most complex element of the marketing mix to fully grasp and to profitably manage. Channel management topics include value creation, interorganizational knowledge transfer, contract design, governance and control, and relationship management.Trade Review'Finally! We have a book that synthesizes the vast and long literature on marketing channels. As future researchers grapple with questions in the age of online channels of distribution, the contributions in this book, from leading thinkers in our field, will prove invaluable.' --Anthony Dukes, University of Southern California, US'This Handbook provides a delightful guide full of important information for academians and practitioners related to distribution channels. It covers a variety of topics, ranging from empirical issues such as how firms locate their offerings in the value chain and monitor their partners' performance to conceptual issues such as channel design, channel coordination, and channel governance. Read this - and learn from one of the best.' --Qiong Wang, University of Oklahoma, USTable of ContentsContents: Preface Charles A. Ingene and James R. Brown 1. Introduction James R. Brown and Charles A. Ingene Part I Location In A Value Chain: Conceptual And Analytical Perspectives 2. Choosing Value-Chain Locations In Marketing Channels: Integrating Service-Dominant Logic And Product-Form Strategy Perspectives Mrinal Ghosh, Kellilynn M. Frias and Robert F. Lusch 3. Optimal Channel Structure Of A Proprietary Component Manufacturer: The Impact Of Price- Versus Quantity-Competition Ngan N. Chau and Ramarao Desiraju 4. Platform Retailing: From Offline “Stores Within A Store” To Online “Marketplaces” Kinshuk Jerath and Z. John Zhang Part II Organizational Control, Learning And Conflict 5. Organizational Control In Marketing Channels: A Meta-Analytic Review James R. Brown and Jody L. Crosno 6. Organizational Learning And Inter-Organizational Knowledge Transfer Ravipreet S. Sohi and A. Lynn Matthews 7. Managing Channel Conflict: Insights From The Current Literature Kamran Eshghi and Sourav Ray Part III Analytical Approaches To Multi-Channel Research 8. Modeling Multichannel Supply Chain Management With Marketing Mixes: A Survey Gangshu (George) Cai, Yue Dai and Wenzhu Zhang 9. Information Management And Contract Design Under Supplier Encroachment Zhuoxin Li, Stephen Gilbert and Guoming Lai Part IV Modelling Channel Coordination 10. Models Of Channel Coordination S. Chan Choi, Ju Myung Song, Xiaowei Xu and Yao Zhao 11. Interpretation Of Product Differentiation In Linear Demand Functions Sang-June Park and Richard Staelin 12. Social Preferences And Distribution Channels Tony Haitao Cui, Paola Mallucci, Jagmohan Raju and Z. John Zhang Part V Channel Relationships 13. Relationship Dynamics: Understanding Continuous And Discontinuous Relationship Change Colleen M. Harmeling and Robert W. Palmatier 14. Business Buyers Are People Too: Phenomenology And Symbolic Interaction In Buyer Relationships Mark B. Houston, Christopher P. Blocker and Daniel J. Flint 15. Performance Impact Of Distribution Expansion: A Review And Research Agenda Jonathan D. Hibbard, Manish Kacker & Farhad Sadeh Part VI Conceptual Approaches To Channel Design And Governance 16. A Transaction Cost Approach To Channel Design With Application To Multi-Channels Settings George John, Madhu Viswanathan and Mrinal Ghosh 17. Trust-Based Hybrid Governance In Geographical Indication Supply Chains Alan J. Malter and Pelin Bicen 18. Resale Price Maintenance After Leegin: Marketing Literatures For Future Research Gregory T. Gundlach and Rachel E. Paul Part VII Conceptual Approaches To Multi-Channel Research 19. Design And Management Of Multi-Channel Distribution In B2b Environments Alberto Sa Vinhas & Jean Johnson 20. Franchising Research In Marketing: Suggestions For Future Research Sudha Mani, Kenneth H. Wathne and Kersi D. Antia 21. An Empirical Examination Of The Dark Side Of Relationship Marketing Within A Business-To-Business Context Brent L. Baker, Rajiv P. Dant and Scott K. Weaven Part VIII Conceptualizing Distribution Channels 22. Putting It All Together: A Conceptual Framework For Integrating Distribution Channels Research James R. Brown and Charles A. Ingene 23. Conceptualizing A Comprehensive Theory Of Distribution Channels Charles A. Ingene and James R. Brown Postscript “A Gentle Giant: He Was Taken From Us Too Young, Too Early” James R. Brown and Charles A. Inge Index

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Book SynopsisThis Element presents new cultural, social, and economic perspectives on the eighteenth-century London masquerade through an in-depth analysis of the classic domino costume. It examines the domino's physical and figurative movements from the masquerade warehouse into print and visual culture.Table of ContentsIntroduction; 1. The masquerade and the domino; 2. Three dominos; 3. The domino as a commodity; 4. Everywhere and nowhere; Conclusion; References.

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Book SynopsisThe pandemic has accelerated the digital transformation in tourism and there has been a surge in new, innovative digital initiatives to help tourism businesses. This book provides a comprehensive treatment of the nature of tourism, events and practices in the digital context.The book looks at how technology has transformed tourism in destination branding, marketing, content marketing, sustainable tourism development and tourism events. It examines the impact of digital transformation on emotions, experiences, information technology tools and marketing techniques.The book will be a useful reference to those researching on tourism, culture, hospitality and marketing and as well as destination planners, managers of tourism destination marketing organizations, regulators, standards and certification bodies, local tourism board authorities and policy makers.Table of ContentsPart One Conceptual Discussions 1. Digital Innovation in Tourism Events: Theoretical Underpinnings and Conceptual Discussions Part Two Cases from Asia 2. Events at Nature-based Destinations of Bangladesh: Use of Information and Communication Technology in Marketing 3. Exploring the Light Show Landscaping at Traditional Festivals and Events in China 4. Goddess in Digital Space: A Study on Dynamics of Digitalization in Autumn Festival of India 5. Kaamatan Goes Virtual: Utilizing Social Media in Promoting Tourism Event 6. Impact of Online and Social Media Platforms in Organizing the Events: A Case Study on Coke Fest and Pakistan Super League 7. Technology Application in Tourism Events: Reflections on a Case Study of a Local Food Festival in Thailand 8. An Assessment on Strengthening the Attractiveness of Turkey’s Event and Festival Tourism with Innovative Technology Efforts 9. Technology Application in Tourism Events: Case of Africa Part Three Technology Application in Tourism Events: Case of Australia 10. The Ubiquitous Role of Mobile Technology Application in the Australian Open Part Four Cases from Europe 11. Technological Innovations in Event Sport Tourism: Case Study of the 2021 Sabre World Cup in Budapest in Hungary 12. Technology and Events: The Case of Note di Fuoco Festival in Calabria in South Italy 13. The Event ‘‘7 Wonders of Gastronomy’’ and the Digitalization of Communication in the Portuguese Context 14. Reimagining Tourism Events: Spain’s Preparation for the Return of a Healthier Breed of Tourists Part Five Cases from North America 15. Surviving the COVID-19 Pandemic: How Technology is Getting the Tourism Industry Back on its Feet in the USA Part Six Cases from South America 16. Technology in Tourist Events: A Study of Rock in Rio Brazil from the Perspective of its Stakeholders 17. The Sacred in Cyberspace: The Taper of Our Lady of Nazareth Religious Event and Technology Application in the (Re) Construction of Territorial and Touristic Identities in Belém do Pará, Brazil Part Seven Future Research Directions 18. COVID-19 Effects on Tourism Events, Technology Acceleration and Future Research Directions

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Book SynopsisBringing affect and emotion to the forefront of tourism studies, this book presents a new generation of scholars who consolidate emerging affective approaches and establish a route for scholarship that examines the roles of emotion and affect in tourism.Attuning to affect and emotion, this book steers the affective turn to encompass touring bodies and tourism places. Engaging the concept of affect as a constitutive element of social life often leaves academics grasping for terminology to describe something that is, by its very nature, beyond words. For this reason, as evident in the four interconnected sections of this volume, studying affect poses a significant and fruitful challenge to the status-quo of social scientific method and analysis. From African-American emotional labour while travelling, to visiting Banksy''s Dismaland park, to affective heritagescapes, self-love, and travelling mittens, and across socio-spatial theories of emotions, decolonial feminist theory, anTable of ContentsIntroduction: Attuning to affect and emotion in tourism studies Part 1: Emotion, Work and Power 1. Jim Crow journey stories: African American driving as emotional labor 2. Decolonising the ‘autonomy of affect’ in volunteer tourism encounters 3. Mexican women’s emotions to resist gender stereotypes in rural tourism work Part 2: Feeling Places 4. Presence in affective heritagescapes: connecting theory to practice 5. Beyond ‘a trip to the seaside’: exploring emotions and family tourism experiences 6. Dystopian dark tourism: affective experiences in Dismaland 7. Summers of war. Affective volunteer tourism to former war sites in Europe 8. Traveler sensoryscape experiences and the formation of destination identity Part 3: Symbolic Sentiments 9. Feeling opulent: adding an affective dimension to symbolic consumption of themes 10. Tourists’ savoring of positive emotions and place attachment formation: a conceptual paper 11. Self-love emotion as a novel type of love for tourism destinations Part 4: Affective Epistemologies 12. The ‘MeBox’ method and the emotional effects of chronic illness on travel 13. Attuning to the affective in literary tourism: Emotional states in Aberystwyth, Mon Amour. 14. Affective entanglements with travelling mittens Conclusion Affective Railway Journeys in an Age of Extremes

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Book SynopsisThis book does for retailing what Goldratt's international bestseller The Goal did for manufacturing.A breakthrough solution is exposed when some unexpected events force Caroline and Paul, a married couple working for their family's retail business, to make a few small changes in the way things are done. A solution that propels the family's regional chain of stores into a very profitable, rapidly growing, international enterprise. If there is a hint of Jonah, from The Goal, reappearing in this novel, it is Henry, the soon-to-retire president and majority owner of the company who logically states that, if you do not deal directly with the core problem, don't expect significant improvement. Eli Goldratt's Theory of Constraints is woven throughout this book but answers are not handed to you. The reader and the characters in the book work through the process together to discover solutions.Dr Goldratt deals with core problems inherent in the retail indu

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Book SynopsisGoing under the hood of retail strategy, this book provides in-depth coverage of how retailers can leverage the latest in data analytics and technology to improve profitability and customer value through pricing. Retail pricing is not about dollars, pounds or euros, but the value a customer associates with a product, which can and does change over time. To maximize revenues and profits, pricing must be dynamic, strategic, and in today's hyper-connected and -competitive world, scientific. Using technology to gather customer insights and create data-driven pricing approaches can also enhance the customer experience, improve vendor management, help monitor competitors, and ensure market efficiency including the much-needed reduction of waste in the food sector. This book uses case studies from around the globe to illustrate the evolution of retailing and offers takeaways with each chapter to enable retailers to manage the future of pricing. Retail and pricing managers, retail sector cTable of Contents1 Impact of Pricing. 2 Base Pricing. 3 Promotions. 4 Markdown. 5 Competitive Pricing. 6 Business Intelligence. 7 E-commerce Pricing. 8 Future of Pricing

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Fashion Trends and Forecasting explores how designers, merchandisers, buyers, marketers and strategists use fashion trend forecasting to predict upcoming trends and understand past or current ones.It explains the importance of trend forecasting for businesses and how technology such as artificial intelligence can help to advance it for the future. Addressing both macro- and micro-trends, including fashion styles, textiles and colour trends as well as the impact of technology such as AI and the metaverse, the book offers guidance on how fashion students can address fast-changing consumer needs and demands and identify wider shifts in the cultural, environmental, political and technological worlds. Case studies from globally recognised organisations feature in every chapter, highlighting and contextualising theory for students. Discussion questions, further reading and exercises help facilitate class discussion and deeper understanding.Designed to equip the reader

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Book SynopsisTranslated from its original Dutch, Strategic Brand Design offers students and professionals a clear overview of the most important steps in developing brand identity from a marketing perspective. It aims to bridge the gap between marketer and designer by containing all the knowledge that both parties need to understand and work together successfully on branding projects.Consisting of four parts, the book begins with a clear explanation of the most important marketing concepts in part 1, followed by a clear step-by-step plan for research and strategy in part 2. Part 3 provides a comprehensive toolkit for brand design based upon that strategy, while part 4 contains a plethora of methods, tools and models for practice as well as questions and assignments to support classroom teaching.Practical, accessible and firmly grounded in research and theory, this book is an ideal reference guide for higher vocational students and students on modules and progr

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