Retail and wholesale industries Books

Book SynopsisThis book investigates and considers the urgent political, social, and economic challenges that confront society and tourism. It attempts to look at what is threatening society, and makes suggestions on what the impact will be and how tourism will be changed to integrate with the new socio-economics of a newly emerging society with its novel peculiar challenges and opportunities in a post-energy era. The book draws on the views of leading thinkers in tourism and considers a broad range of issues from multidisciplinary perspectives facing the tourism industry for the first time in one volume: dwindling energy, new technology, security (like war and terrorism), political economy, sustainability, and human resources. By critically reviewing these social and economic challenges in a global scale, the book helps to create a comprehensive view of future tourism in the unfolding and challenging society of the third millennium.This innovative and significant volume will be valTrade Review"a useful contribution to the literature on the nature and direction of tourism and a balance to some of the current simplistic statements often made about tourism, present and future." – Richard Butler, Strathclyde Business School, University of Strathclyde, published in Annals of Leisure researchTable of Contents1. Introduction: What Future for Tourism? Part 1: Global Changes and Their Impact on Future Tourism 2. "Peak Oil" Confronts Society and Tourism: A Futuristic View 3. The Political Economy of Future Tourism Part 2: Political and Social Trends and Future Tourism 4. Security and the Future of Tourism 5. Wellbeing, Equity, Sustainable Development and Social Tourism in Twenty-first Century Europe 6. Shapers and Shifters for the Future of Travel and Tourism 7. Tourism and Quality of Life 8. Through a Glass Darkly: The Future of Tourism is Personal Part 3: Managerial Issues and Future Tourism 9. Tourism in a Technology-Dependent World 10. Human Resource Issues in the New Millennium 11. Sustainability: An Issue for the Tourism Industry in the New Millennium 12. Tomorrow’s Tourist and the Case Study of New Zealand Part 4: Concluding Thoughts 13. Future Tourism: Where to Now?

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisA timely and up-to-date go-to reference work for business events, The Routledge Handbook of Business Events explores and critically evaluates the key debates and controversies inherent to this rapidly expanding subject of study and industry.The volume brings together leading specialists from a range of disciplinary backgrounds and geographical regions, to provide state-of-the-art theoretical reflection and empirical research on management aspects as well as economic, social and environmental impacts and external factors such as transportation. The book incorporates the varied expertise of some 30 expert authors to provide a definitive collection of statements in this field, accompanied by illustrative and engaging case studies embodying real-life scenarios and examples on an international scale.This book is an excellent resource for students, researchers and academics of Events, as well as those of related studies in particular Tourism, Hospitality, Sport, LeisuTable of ContentsIntroduction, Part 1: The World of Business Events, 1. Research Directions in Business Events: An Evaluation of Literature Reviews 1996-2019, 2. Building National Capabilities for Business Events, 3. Strategic Event Planning, 4. The Distribution Channel of Business Events, Part 2: Business Events Impact, 5. The Impact of Business Events, 6. Social Value of B2B Tradeshows, 7. The Importance of Business Events for Rural Women in Business, 8. Individual Attendees’ Value of Business Events, Part 3: Business Events and Sustainability, 9. The Application of Corporate Social Responsibility Principles to Corporate Meetings, 10. Sustainability Developments at Conference Centres: A Greener Future for Business Events, 11. Alternative Venues for Business Events, 12. The Role of Convention Visitor Bureaus in Business Events, 13. Business Events and Sustainability Policies, 14. Indigenous Business Events and Organisational Legitimacy, Part 4: Business Events and Technology, 15. Smart Technologies and the Future of Business Events, 16. Technology Innovation in Business Events, 17. An Overview of Virtual Business Events: Can Everyone Hear Me?, Part 5: Business Events Marketing and Sponsorship, 18. Business Events Enhancing Destination Competitiveness, 19. Business Events as a Differentiation Strategy for Tourist Destinations, 20. The Role of DMOs in Business Events, 21. Approaches to Business Event Sponsorship: The Case of Agrochemex, 22. Social Media Marketing for Business Events, Part 6: Business Events Operations, 23. Business Events and Hospitality, 24. Business Events and Chinese Hospitality, 25. Designing and Developing Content for Collaborative Business Events, 26. Risk and Crisis Management and Business Events: A Destination Perspective. Conclusion.

Read more less

Book SynopsisProposing a comprehensive account of the global fashion industry this book aims to present fashion as a social and cultural fact. Drawing on six principles from the industry, Godart guides the reader through the economic, social and political arena of the world''s most glamorous industry.Trade Review'In his book Unveiling Fashion, Frédéric Godart guides the reader through the historical and socioeconomic intricacies of the fashion industry. Fashion is a highly complex topic, and Godart manages to clarify its main principles. His book, while rooted in academic research, will also be relevant to fashion professionals who want to better grasp their environment, and understand how creativity unfolds in fashion. Unveiling Fashion is an intriguing introduction to the fashion industry, and is here to stay as a reference.' - Florence Rambaud, LVMH Moët Hennessy, Louis Vuitton (France) 'Through a very thorough analysis, which mixes social theory with economic insight, Frédéric Godart explains not only how fashion can be analysed and studied, despite its apparent impenetrability, but also focuses on the role that fashion had in the past and has now within society. A useful reading both for scholars in the field of fashion studies, sociology, and economics and for all professionals in the fashion industry.' - Simona Segre Reinach, University of Bologna (Italy) 'Unveiling Fashion is by far the best book on sociology of fashion I have ever read. Frédéric Godart makes a major contribution in the field of fashion studies by providing a unique analytical framework to theorize fashion with six principles of fashion taken from different traditions of social sciences and philosophy, and each principle is elaborated and explained with abundant empirical data. No fashion scholar has ever given such a creative scholarly focus on fashion. This book is a must read for anyone who strives to theoretically analyze fashion which is a difficult concept to grasp.' - Yuniya Kawamura, Fashion Institute of Technology / State University of New York (United States) 'Frédéric Godart's timely and informative book offers exactly what is needed to navigate in the glossy world of fashion: sharp scientific tools and empirical details, which let both the novice and the well-informed benefit from this stimulating book.' - Patrik Aspers, Uppsala University (Sweden) 'Godart unravels the warp, mystery, and wonderful spectacle of fashion, in all of its different, blurred, yet rich and appealing meanings. Using several disciplines, he provides a beautifully tailored, impeccably scientific demonstration that dissects the history and evolution of fashion then projects what that means in the XXI century society and economy. As Paul Nystrom said: to be out of fashion is, indeed, to be out of the world.' - Nicoletta Giusti, University of Bologna (Italy) 'Smart and meticulously researched, Unveiling Fashion is a careful overview of fashion as an industry and as a form of cultural practice. From Plato to Prada, Godart weaves history, economics, sociology, and organization and legal studies into an elegant statement on the nature of dress and social change. Godart reveals the transformation of courtiers into celebrated brands and business empires, which are rooted in the modern logic of distinction, anchored in global cities, and today wield enormous influence in our everyday lives. A must-have for theorists, teachers, and students in the field of fashion studies, and anyone looking to be surprised and delighted to discover how fashion works.' - Ashley Mears, Boston University (United States)Table of ContentsIntroduction Affirmation: Fashion as a Bridge between Individuals and Society Convergence: The Centralization of Trends Autonomy: The Emergence of Styles and their Dynamics Personalization: Fashion as Craft and Profession Symbolization: The Power of Brands Imperialization: The Empire(s) of Fashion

Read more less

Trade Review'This is a concise, well-written and researched book, which clearly outlines the importance of cash-in-hand work and paid mutual favours in contemporary society. Williams effectively addresses knowledge gaps in existing literature and the book makes a significant contribution to our understanding of cash-in-hand work in a range of different contexts and in the lives of different individuals.' - Madeleine Leonard, Queen's University of Belfast, UKTable of ContentsIntroduction PART I: EXAMINING CASH-IN-HAND WORK: THEORY AND METHODS Theorising Cash-in-Hand Work Methodologies for Measuring Cash-in-Hand Work PART II: SOCIO-SPATIAL VARIATIONS IN THE NATURE OF CASH-IN-HAND WORK Employment Status and Cash-in-Hand Work Gender and Cash-in-Hand Work Geographical Variations in Cash-in-Hand Work PART III: EVALUATING THE IMPLICATIONS OFTHE POLICY OPTIONS Deterring Cash-in-Hand Work A Laissez-Faire Approach Harnessing Cash-in-Hand Work Conclusions

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisThis volume examines and contrasts different perspectives on and approaches to the geography of tourism from across European regions and language traditions. Authors have critiqued the dominance of Anglo Saxon voices in research on tourism geographies - not just in linguistic terms - but also in relation to the framing and theorizing of space, place and tourism appearing largely based on Anglo-Saxon research contexts. This is a tendency observed across the whole spectrum of research in human geography. In an attempt to redress this imbalance, nine internationally renowned contributors from across Europe share their knowledge and experiences of research and scholarship in their respective regional contexts, plus an overview chapter is provided by C. Michael Hall, editor of the journal Tourism Geographies. This volume aims to: map out the past and present of the tourism geographies sub-discipline within - and more importantly - beyond the English language contributions learn from the historical trajectories as well as experiences of tourism geographers working in different cultural and linguistic contexts.Table of ContentsIntroduction: Building Bridges in European Geographies of Tourism. Development(s) in the Geographies of Tourism: Knowledge(s), Actions and Cultures. Nordic Tourism Geographies. From the Geography of Tourism to a Geographical Approach to Tourism in France. German Perspectives on Tourism Geography. Regional Perspectives on Tourism Geographies: The Case of Greece. Italian Tourism Geography: The Weight of the Idiographic Approach. Tourism Geography in the Low Countries: Quo Vadis?. The Geography of Tourism in Spain: Institutionalization and Internationalization. Conclusion: Contrasting Geographies of Tourism in Europe. Subject Index. Geographies of Tourism: European Research Perspectives. Tourism Social Science Series. Acknowledgments. References. Geographies of Tourism: European Research Perspectives. Copyright page. About the Authors.

Read more less

Book SynopsisThis ground-breaking research represents the most complete collection yet on how the hospitality industry is addressing sustainability and ethical issues. Covering supply chain management, innovative sustainability initiatives, CSR programmes, biologically-respectful tourism and Value Creation, Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry presents valuable global viewpoints on embedding sustainability into all aspects of the hospitality industry, and the impact this could have on transforming the sector into an advocate for more sustainable, eco-conscious tourism.The chapters in this edited collection span organizational governance, human rights and labour practices, environment and climate change, fair operating practices, stakeholder engagement, CSR and strategic management. The global reach of the collection brings case studies from China, the US, the UK, Mexico and Italy, while company case studies include Fairmont Luxury Hotels and Sextantio.Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry will be an essential read for academics researching the development of ethically-conscious and sustainable hospitality, and for hotel managers and group CEOs who want to know how sustainability and CSR can be embedded in their day-to-day operations.Table of ContentsIntroduction Miguel Angel Gardetti and Ana Laura TorresPart 1: The relevance of business sustainability in the hospitality sector1. Human rights obligations of international hotel chains Theresa Bauer2. The relevance of business sustainability in the hotel industry Zabihollah Rezaee and Eun Kyong (Cindy) Choi3. Strategic decision elements for hotel managers embarking on a sustainable supply chain management initiative Susan M. Tinnish4. Exotic tourism in very fragile locations: Sustainable value creation in environmentally and socially fragile locations Duane Windsor5. The role of leadership and organizational competencies in corporate social responsibility programmes Susan M. Tinnish and Kevin D. Lynch6. Effective delivery of the finance function and sustainable business in hotels in the British Isles Ruth Mattimoe7. Evolving towards truly sustainable hotels through a “well-being” lens: The S_WELL sustainability grid Z. Gulen Hashmi and Katrin Muff8. The Swiss ibex sustainability scheme: A comprehensive sustainability orientation for hotels Arthur Braunschweig and Domenico Saladino9. Can hotels educate consumers about sustainability? John HirstPart 2: Case studies10. A resort for generations—maintaining, protecting, renewing, improving: Tigh-Na-Mara Seaside Spa, Resort & Conference Centre, Parksville, British Columbia, Canada Alison Dempsey11. Optimizing performance in a remote African hotel: Using the One Planet Living framework to maximize the sustainability performance of Singita Grumeti in Tanzania Benjamin H. Gill and Beverly K. Burden12. Business and sustainable tourism: Sextantio – a case study Salvatore Moccia13. Compliance or the deviant response? Implementation patterns of the TTTIC quality practice in Trinidad & Tobago Marion Delano Nangle14. Human trafficking: Why it’s time for the hotel industry to actFran HughesAbout the contributors

Read more less

Book Synopsis Digitalization has changed our economy and, with the imminent automation of consumption, is causing further major upheavals. Consumers are increasingly choosing subscriptions or season tickets to reduce the effort required to perform everyday activities such as buying clothes, preparing meals, listening to music, or city driving. This book focuses on subscriptions to consumer goods that consumers used to purchase in stationary retail stores. Consumer Goods Subscriptions describes the types of subscriptions that play a role in today's world and identifies the industries in which subscriptions will become particularly popular in the future. The authors define and differentiate four subscription types in terms of surprise and personalization. The book provides a step-by-step concept for successfully implementing subscriptions and shows how to optimize subscription revenues and profits. It will help retail managers to seize the opportunities of this new revenue model and respond to changing customer behavior with appropriate subscription services.

Read more less

Book SynopsisThe book provides unique insights into the culture of computer-mediated hospitality and how this has begun to transform contemporary tourism and travel practice. Focusing on Couchsurfing.org, one of the largest online hospitality communities worldwide, the authors explore how social relations, intimacy and trust are built in the online environment and then extended into the offline contexts of actual tourism and travel. Being active couchsurfers themselves, the authors scrutinise the candid claim by much of the online hospitality community that couchsurfing creates a "better world". The book is key reading for anyone interested in how computer mediated communication is changing contemporary forms of contact, travel and hospitality, and the kinds of cosmopolitism it brings into being.Authors: David Picard, Sonja Buchberger, Jennie Germann Molz, Dennis Zuev, De-Jung Chen, Bernard Schéou, Jun-E Tan, Paula Bialski and Nelson Graburn.Trade Review"[The book] exhaustively covers multiple topics with high contemporary relevance ina very accessible way." Anastasiya Astapova, H-Net-Reviews, 4 (2014) "The various experiences as hosts and guests plus nine different writing styles make the book a varied reading. Following the authors experiences, the results of their studies are sometimes presented as interested facts nearby; hence it is not like reading an academic paper but fun and informative. Moreover it makes the book accessible for a broader audience and allows an ongoing exchange between academic and current discussions." Paula Salomo, www.urbanophil.net, 08.08.2013 "Being skillfully written, making use of a narrative approach, and enriched by exciting and originial chapters 'Couchsurfing Cosmopolitanism' is a recommanded read for those who are eager to delve deeper and better understand the phenomenon of promoting cosmopolitanism as a desire for and openess to difference." Variety Fair, 7 (2014)

Read more less

Book SynopsisSupply Chain 4.0 has introduced automation into logistics and supply chain processes, exploiting predictive analytics to better match supply with demand, optimizing operations and using the latest technologies for the last mile delivery such as drones and autonomous robots. Supply Chain 4.0 presents new methods, techniques, and information systems that support the coordination and optimization of logistics processes, reduction of operational costs as well as the emergence of entirely new services and business processes. This edited collection includes contributions from leading international researchers from academia and industry. It considers the latest technologies and operational research methods available to support smart, integrated, and sustainable logistics practices focusing on automation, big data, Internet of Things, and decision support systems for transportation and logistics. It also highlights market requirements and includes case studies of cutting-edge applications from innovators in the logistics industry.Trade Review"Supply Chain 4.0 is currently generating major interest from industry and academic communities. This book will be extremely useful and relevant to academic researchers, practitioners and managers involved with these technologies. The editors have combined strong theoretical foundations with application to practice within each chapter by incorporating a plethora of technologies in relation to supply chain settings. Supply Chain 4.0 will pave the way for further academic and managerial thinking in this domain and become invaluable to students considering the critical, current and future role of supply chain technologies in contemporary business operations." * Professor Angappa Gunasekaran, Dean at School of Business and Public Administration, California State University, Bakersfield, USA *"This book gives comprehensive insights into business analytics and supply chain modelling, while inspiring views and vision on future trends of supply chain analytics for both students and professionals engaged in the analysis of complex and rapidly changing supply chains. Nicoleta Tipi provides the reader with a practical view on how to utilize advances in supply chain analytics and modelling in order to tackle modern complex supply chain activities which is highly useful for companies to have a competitive edge." * Dr Sara Elgazzar, Dean of the College of International Transport and Logistics, Arab Academy for Science and Technology and Maritime Transport *"This terrific book must read for both new and experienced professionals. It's practical and full of invaluable information. I wish I had this information when I was doing my PhD research." * Dr Georgakoudis Elias, CEO, Multi Pack S.A. *"Supply chain complexity is increasing. As such, this is a well-timed book that captures the key issues associated with navigating, analyzing and evaluating data across the supply chain. It contains valuable insights that will be relevant to both practitioners and academics involved in supply chain management." * Professor Helen Rogers, Professor of International Management, Technische Hochschule Nürnberg *"In this complex and rapidly changing time in supply chain management, in part due to the 4th industrial revolution, Nicoleta Tipi has provided logisticians and supply chain directors with insightful and comprehensive knowledge about measuring supply chain performance and business analytics. Put this book on your required-reading list, where you will learn data analytics, data visualization, and other models to meet future challenges. This book is a helpful guide to the supply chain modelling field, providing both coverage and detail." * Professor Khaled El Sakty, Dean of Faculty, Arab Academy for Science and Technology and Maritime Transport *"I am very glad to see that Dr. Nicoleta Tipi has authored Supply chain analytics and modelling, which was much needed. This book will be of interest for students as well as practitioners who want to understand and improve their knowledge and capability on supply chain analytics and modelling." * Dr Ozlem Bak, Senior Lecturer in Operations Management, Brunel University London *"Supply Chain Analytics and Modelling provides a solid foundation in business analytics. It connects data analysis and how it can be further integrated with supply chain modelling providing potential to improve the decision-making process within a supply chain context. Suitable for undergraduate as well as postgraduate level studies in supply chain modelling and business analysis." * Dr Ahmed Tarek El-Said, Senior Teaching Fellow, Warwick Manufacturing Group, University of Warwick *"This version of Supply Chain Analytics and Modelling by Nicoleta Tipi provides a holistic view and deep insights about supply chain and its related concepts, bringing together valuable perspectives on its theoretical and practical application. Furthermore, the book also provides a very thoughtful inside on how to analyze data in the supply chain to obtain valuable business models and to develop proper strategies. The book is a must read for academics and practitioners dealing with the problems and challenges of data analysis in the supply chain." * Professor Dan-Cristian Dabija, Professor of Marketing, Babes-Bolyai University Cluj-Napoca *Table of Contents Chapter - 01: Supply Chain 4.0: enabling market-driven strategies [Martin Christopher]; Chapter - 02: Driving better customer experience in digital supply chains [Patrick Strauss]; Chapter - 03: Blockchain in the supply chain [Martyn Walker]; Chapter - 04: Blockchain for humanitarian supply chain [Rameshwar Dubey, Angappa Gunasekaram, Stephen J. Childe, Benjamin T. Hazen and Thanos Papadopoulos]; Chapter - 05: Supply Chain 4.0: the cyber-security challenge [James Kench]; Chapter - 06: Defining and testing system parameters for enhancing vision picking technology in warehouse operations [Anastasios Gialos and Vasileios Zeimpekis]; Chapter - 07: Collaborative robotics – transforming warehouse logistics [Markus Voss]; Chapter - 08: Improving cold-food quality control through the Internet of Things and big data: an empirical case [Alexandre Luis Prim, Tiago Pedro Nicchellatti and Roberto Goularth Mendes]; Chapter - 09: Predicting physical distribution delays: a case study of outbound logistics [Zina Ben Miled, Jeremy Archbold and Brooke Renee Cochenour]; Chapter - 10: Adopting Industry 4.0 technologies in agri-food supply chains: an exploratory investigation of drivers and barriers [Imran Ali, Sattar Satie and Vinh Thai]; Chapter - 11: The impact of sharing economy incentives and Industry 4.0 technologies on humanitarian logistics: insights from the Iran floods of 2019 [Hamed Seddighi and Hamid Moradlou]; Chapter - 12: In search of a human dimension of Supply Chain 4.0: stipulating learning as a lever for the future supply chain organization [Henning de Haas, John Bang Mathiasen, Søren Skjold Andersen and Torben Tambo]

Read more less

Book SynopsisFew entrepreneurs can claim to have actually changed the way we live, but Ray Kroc is one of them. His revolutions in food service automation, franchising, shared national training and advertising have earned him a place beside the men who founded not merely businesses but entire new industries. This book tells his story.

Read more less

Book SynopsisOffers a description of the author's stint as a low-wage worker at two national toy store chains: one upscale shop and one big box outlet. Including observations from the shop floor, this book chronicles her experiences as a cashier, salesperson, and stocker and provides insights into the social impact of shopping for toys.Trade Review“A welcome addition to the growing body of literature on children’s culture.” * Journal of American Culture *“Want to know why black men get demoted as workers? Or why middle-class white women are the most annoying customers of all? Then this is your book. In brisk and straightforward style, Williams argues that most of our contemporary working cultures harm consumers and employees and that we need to improve them, fast. While some anecdotes will not seem unfamiliar to those who have seen the view from both sides of a till, Williams's ability to connect them to a range of social theories results in a thoughtful and impressive read.” * The Guardian *"Inside Toyland is a model study of relations between identities, products, and work. For students, Williams provides many examples that bring abstract concepts—like the fetishization of commodities—to life. She calls for us not to shop less, but to shop with more awareness of, and effort to improve, the lives of retail workers and the entire experience of consumption." * American Journal of Sociology *“Inside Toyland is a gem—a well-written examination of politics, inequality, racism and working conditions in the context of the toy store. . . . This book powerfully exposes the politics and inequality embedded within consumer culture through an examination of low-wage retail work. It is a highly engaging expose of the reproduction of class, race and gender inequality.” * Canadian Journal of Sociology *"Williams's experiences in two retail toy stores-one mega and the other upscale-make evident the gender and racial/ethnic nature of retail work. She clearly demonstrates how every day exchanges between employees and man agers as well as employees and customers help reinforce existing social expectations based on class, gender, and race/ethnicity." * Contemporary Sociology *"This book is a major contribution to consumer studies, labor studies, race and ethnic studies, and gender studies." * Gender and Society *“A compelling read for those critical of the commercialization of childhood.” * Tikkun *Table of ContentsAcknowledgments 1 A Sociologist inside Toy Stores 2 History of Toy Shopping in America 3 The Social Organization of Toy Stores 4 Inequality on the Shopping Floor 5 Kids in Toyland 6 Toys and Citizenship Notes References Index

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book Synopsis

Read more less

Book SynopsisHotel Design, Planning and Development presents the most significant hotels developed internationally in the last ten years so that you can be well-informed of recent trends. The book outlines essential planning and design considerations based on the latest data, supported by technical information and illustrations, including original plans, so you can really study what works. The authors provide analysis and theory to support each of the major trends they present, highlighting how the designerâs work fits into the industry's development as a whole. Extensive case studies demonstrate how a successful new concept is developed.Hotel Design, Planning and Development gives you a thorough overview of this important and fast-growing sector of the hospitality industry.*Please note that this title is not for sale via the Taylor & Francis Group in America or the PhilippinesTable of ContentsForeword Michael Graves. Preface Part 1: Hotel Types 1. Overview 2. Urban Hotels 3. Design Hotels 4. Suburban Hotels 5. Multi-branded Hotels 6. Mixed-use Hotels 7. Resorts 8. Casino Hotels 9. Convention Hotels 10. Conference 11. Residential Hotels and Time-Share Properties 12. Updating Existing Hotels Part 2: Design Guide 13. Site and Master Planning 14. Programming and Development 15. The Guestroom Floor 16. Guestroom and Suite Design 17. Public Space Design 18. Administration and Back-of-house Design 19. Technical Coordination and Construction 20. Future and Fantasy. Appendixes. Bibliography. List of Properties and Credits. Index

Read more less

Book SynopsisA riveting investigation of the no-holds-barred battle between Amazon and Walmart to become the king of commerce.For years, Walmart and Amazon operated in separate spheres—one a massive brick-and-mortar retailer, the other an online giant.Trade Review“A revelatory account of the bloody rivalry between two ruthless retail juggernauts that are not accustomed to losing.” — Brad Stone, author of The Everything Store “A once-scrappy entrepreneur named Jeff Bezos has taken control over what we buy and how it is sold to us, in ways that are both worrisome and impressive. Del Rey delivers the goods on how it all went down, juxtaposing Amazon’s stunning rise with the efforts of a once-dominant Walmart to keep up. It is said that when elephants fight, only the grass suffers. Guess what? We’re the grass.” — Kara Swisher, host of the Pivot and On podcasts, New York Media “This book is a front-row seat to one of the most brutal, consequential corporate battles of our time—and it comes with a backstage pass, revealing dirt the companies don’t want us to see. A must-read for anyone interested in the future of commerce.” — Mark Bergen, author of Like, Comment, Subscribe “An engaging and cinematic account of the Ali-Frazier of retail.” — Scott Galloway, NYU Stern School of Business professor of marketing and bestselling author of Adrift “Winner Sells All is the definitive history of the clash between two business titans constantly reinventing themselves to crush the competition and fill our shopping carts. As Amazon and Walmart build and defend their dominance, Del Rey brings the reader into the complexities and trade-offs of their business decisions, revealing all that goes into the quest for customer loyalty—and all that is lost when two giants control so much of our economy.” — Sarah Frier, author of No Filter “Walmart and Amazon are too often discussed separately, despite their overlapping impact on America and the world. Winner Sells All explores the biggest business story of the past twenty years, through the eyes of an unusually broad and deep network of sources.” — Christopher Mims, tech columnist for the Wall Street Journal and author of Arriving Today "An eye-opening look at a battle of corporate titans that shows few signs of slowing down." — Kirkus Reviews “Del Rey’s behind-the-scenes insights enlighten, and the author makes no bones about what the companies’ success has cost workers, criticizing both for keeping wages low while lavishly rewarding executives. This thorough outing delivers.” — Publishers Weekly

Read more less

Book Synopsis

Read more less

Book SynopsisAfter more than 40 years in the retail loyalty business Richard Beattie, founder and chairman of the world-leading, pioneering loyalty giant TCC, shares fifty essential lessons about shopper behaviour, delivering key insights into how to create successful customer loyalty programmes in an ever-changing retail landscape. Based on the many thousands of loyalty solutions that TCC has designed for its partners over the course of three decades as well as the company’s extensive research into shopper behaviour, this book is an invaluable, in-depth resource for retail professionals at any level who are seeking to understand the past, present and future of loyalty and want to: discover how loyalty campaigns can drive increased revenue and growth design loyalty campaigns for their business and measure their success create deep and enduring emotional connections with customers be a force for positive change in the community keep up with retail trends and stay ahead of the competition. Discover the key components of successful loyalty campaigns and learn how this industry expert has helped numerous global retailers change shopper behaviour.Trade Review‘During three decades in retail I learned that the most important customers are those you already have. This sets out practical ways to keep them and turn them into your biggest advertisers. A must read.’ Lord Mark Price - founder of WorkL, former CEO of Waitrose and deputy chairman of John Lewis & Partners‘Richard has a lifetime of experience in creating loyalty. This book is a guide to the mindset and components of loyalty promotions which, in my view, are under-used by retailers.’ Tim Mason - CEO of Eagle Eye, former chief marketing officer of Tesco and founder of Tesco Clubcard‘A must for passionate and profit-oriented marketeers, this book represents a lifetime’s experience of successfully creating rewarding shopper relationships leading to the retail holy grail - shopper loyalty. ‘ Lars Oloffson - former chairman and CEO of Carrefour Group‘Richard Beattie and TCC unlocked the motivation and emotional connections needed to make our customers spend more. They perfectly executed enduring loyalty to drive profitable sales growth over many years.’ Tim Chalk - former CEO of 7-Eleven Hong Kong‘This in-depth analysis of customer loyalty is a fascinating deep dive into winning shoppers’ hearts and minds.’ Jeff Shaw - former CEO of Wellcome Hong Kong‘One thing is for sure, you’ll likely never see loyalty the same way after reading this book. So fasten your seat belt, sit back and enjoy a ride that brings loyalty to life.’ Martin Lindstrom - New York Times best selling author and business transformation expert‘Richard Beattie shares actionable tips on how to balance margin-eroding promotions with margin-building loyalty campaigns that attract customers and elevate brands.’ Julie Lyle - former chief marketing officer at Walmart

Read more less

Book SynopsisThis business book-cum-political and cultural memoir, which gives a behind-the-scenes look at the revolution of one of the great retail dynasties of the world, will resonate with readers questioning our current malaise. As a fourth generation Sainsbury, Tim was the director responsible for the company's development programme from 1962 to 1974, a key period during which the radical change from counter service to self-service supermarkets took place. His retail insight and reflections, including on competition, management and remuneration, and the role of Government, will be especially relevant as we witness a new retail revolution and crisis on our high streets.Sainsbury's second calling was as a politician. This book has a foreword by Michael Heseltine, in which he writes that: 'Of particular interest to the political student will be Tim's reflections on the changes he lived through in Parliament itself. The working conditions there are unacceptable, there are too many MPs, and the increasing social pressures particularly from the internet are making it increasingly difficult to attract men and women of the calibre ministerial responsibility demands.'In Among the Supporting Cast, Sainsbury tells this story with warmth, wisdom and a self-deprecating sense of humour.

Read more less

Book SynopsisRadical transformations are under way in retail. In a world facing a succession of major economic, social, and environmental crises, as well as protest movements and a constant technological revolution, our scope of analysis should be broadened to help brands and entrepreneurs develop their business and help students orient their research. Taking these changes into consideration with a close look at developments in China, the authors of this work offer tools for proper reflection, both for jobs in fashion and in other markets. This publication is not exhaustive, but it aims to highlight today’s events in a dynamic, forward-looking way so that the reader can make informed decisions giving them the keys to prepare their sales development well and make it a real success, based on the following three subjects: • What is fundamental in merchandising and distribution. • What is shaking up all organizations today. • What we should be foreseeing in coming months. The world of retail is constantly changing between the basics that have been in place for years and the new things that are coming out regularly through the rise of new technologies. To be competitive and innovative, brands must learn to stand out and innovate in order to stand out from the crowd. Whether virtual or physical, the book explores existing good practices and opens up to those already implemented abroad. It is aimed at students or professionals in sales, marketing, communication, retailing, etc. Small or large companies seeking to maximise their sales and strengthen their brand image and their relationship with their customers.

Read more less

Book SynopsisTourism industry must prioritize sustainability and responsibility by minimizing negative impacts, maximizing economic benefits, and conserving natural and cultural heritage. Book covers trends, economic potential, community involvement, and climate change threats in tourism for students, policymakers, educators, and researchers.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisAn elegant demolition of the supermarket miracle, this book charts the impact that supermarkets have had on every aspect of our lives and culture.Trade ReviewShe probably knows more than anyone else about where our food comes from.' Nigel Slater 'Joanna Blythman has bravely and compellingly exposed the corrosive effect of supermarkets on our farming and our food culture. And she has rightly identified you, the consumer, as the only person who can do anything about it. Don't read it and weep. Read it and change the way you shop.'Hugh Fearnley-Whittingstall 'Shocking and powerful' The Guardian 'She'll fire you up with a righteous fervour that may last beyond your return to the mainland.' The Times 'Blythman has provided a compelling wake-up call' Financial Times

Read more less

Book SynopsisA biography of the spectacular rise and fall of Eddie Antar, better known as Crazy Eddie, whose home electronics empire changed the world even as it turned out to be one of the biggest business scams of all timeBack in the fall of 2016 we heard the news about the passing of Eddie Antar, Crazy Eddie as he was known to millions of people, the man behind the successful chain of electronic stores and one of the most iconic ad campaigns in history. Few things evoke the New York of a particular era the way Crazy Eddie! His prices are insaaaaane! does. The journalist Herb Greenberg called his death the end of an era and that couldn''t be more true. What''s insane is that his story has never been told.Before Enron, before Madoff, before The Wolf of Wall Street, Eddie Antar''s corruption was second to none. The difference was that it was a street franchise, a local place that was in the blood stream of everyone''s daily life in the 1970s and early ''80s. And Eddie pulled it off with a certain style, an in your face blue collar chutzpah. Despite the fact that then U.S. Attorney Michael Chertoff called him the Darth Vader of capitalism after the extent of the fraud was revealed, one of the largest SEC frauds in American history after Crazy Eddie''s stores went public in 1984, Eddie was talked about fondly by the people who worked for him. They still do--there are myriads of ex-Crazy Eddie employee web pages that still attract fans, and the Crazy Eddie fraud scheme is now taught in every business school across the United States. Many years have passed since the franchise went down in spectacular fashion but Crazy Eddie''s moment has endured the way that iconic brands and characters do--one only need Google the media outpouring that accompanied his death. Maybe it''s because it crystallized everything about 1970s New York almost perfectly, the merchandise and rise of consumer electronics (stereos!), the ads (cheesy!), the money (cash!). In Retail Gangster, investigative journalist Gary Weiss takes readers behind the scenes of one of the most unbelievable business scam stories of all time, a story spanning continents and generations, reaffirming the old adage that the truth is often stranger than fiction.

Read more less

Book SynopsisGay Pride parades are annual arenas of queer public culture, where embodied notions of subjectivity are sold, enacted, transgressed and debated.From Sydney to Rome, Queering Tourism analyses the paradoxes of gay pride parades as tourist events, exploring how the public display of queer bodies - the way they look, what they do, who watches them, and under what regulations - is profoundly important in constructing sexualized subjectivities of bodies and cities. Drawing on extensive collections of interviews, visuals and written media accounts, photographs, advertisements, and her own participation in these parades, Lynda Johnston gives a vibrant account of âqueer tourismâ in New Zealand, Australia, Scotland and Italy. For each place, she looks at how the relationship between the viewer and the viewed produces paradoxical concepts of bodily difference, and considers how the queered spaces of gay pride parades may prompt new understandings of power and tourism.Trade Review'Johnston's books is an extremely credible addition to the present gay and lesbian scholarship. It provides an excellent, critical review of politics and performances at gay Pride parades, written with clarity of style'. - Neil Michael Walsh, Journal of Tourism and Cultural ChangeTable of ContentsList of Figures. Acknowledgements 1. Proud Beginnings 2. Queer(y)ing Tourism Knowledges 3. Bodies: Camped up Performances 4. Street Scenes: Tourism with(out) Borders 5. Sex in the Suburbs or the CBD? 6. Cities as Sexualised Sites of Queer Consumption 7. Paradoxical Endings

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisThrough the use of timely case studies and fascinating stories, Six Pixels of Separation offers a complete set of the latest tactics, insights, and tools that will empower you to reach a global audience and consumer base—which, best yet, you can do pretty much for free.Is it important to be connected? Well, consider this: If Facebook were a country, it would have the sixth largest population in the world.The truth is, we no longer live in a world of six degrees of separation. In fact, we're now down to only six pixels of separation, which changes everything we know about doing business.This is the first book to integrate digital marketing, social media, personal branding, and entrepreneurship in a clear, entertaining, and instructive manner that everyone can understand and apply.Digital marketing expert Mitch Joel unravels this fascinating world of new media-but does so with a brand-new perspective that is driven b

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less