Personnel and human resources Books

Book SynopsisJohn Opute is Associate Professor in International HRM at London South Bank University, UK, and Course Director of its International HRM MSc. He has over 20 years industry experience of general and human resources management and has held key HR positions in several multinational companies across the globe.

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Book SynopsisKevin Wheeler is a HR, talent acquisition and L&D consultant specializing in advising global firms on how to improve their recruitment function. Based in Fremont, California, he is a frequent keynote speaker and industry writer.Bas van de Haterd is a professional speaker, consultant and trainer with a particular focus on using technology to improve recruitment. Based in Soest, The Netherlands, he has more than 20 years' experience and his consulting clients include Dutch Rail, Dutch Post and Twente University.Trade Review"With Talent Acquisition Excellence, Kevin and Bas offer a timely and astute look at how we are in a revolutionary period in recruiting. Blending keen insights with compelling examples, this book illuminates the future for talent leaders seeking to drive innovation and results. Required reading for anyone aiming to master modern recruiting's tools and tactics." * Toby Culshaw, Head of Talent Intelligence, Amazon Stores *"People teams worldwide are wrestling with the implications of divergent yet intersecting trends in the gig economy, shift to remote, cloud & collaboration, profound social and cultural change, the arrival of transformation technology in generative artificial intelligence, all amidst an unstable and increasingly worrisome geopolitical environment. This is a timely book from Kevin Wheeler and Bas van de Haterd, two of the most original and iconoclastic thinkers in the world of TA / HR, who pull together these diverse threads into a concise, imaginative and persuasive narrative." * Hung Lee, Curator Recruiting Brainfood *"This book is an insightful exploration of how the world of work is evolving and how the field of recruiting needs to adapt alongside it. Few authors can bring this to light with the credibility and bonafide of Kevin Wheeler and Bas van de Haterd. The depth of their collective experience is on display throughout each page as they explore the evolving dynamics of the workplace, seamlessly blending insights on technology, human psychology and the art of recruitment. The book covers an impressive spectrum, from exploring the role of algorithms and analytics in shaping recruitment strategies to the human-centric aspects of workforce planning and talent attraction. It is a guide, a reflection of decades of earned wisdom and a strategic tool all rolled into one." * Lars Schmidt, Founder & CEO Amplify Talent *"In Talent Acquisition Excellence, Bas van de Haterd and Kevin Wheeler set out a compelling and powerful template for talent acquisition in the age of AI, analytics and complex talent ecosystems. I particularly enjoyed the scenarios laid out in the book, which provide a compelling treatise on how strategy, technology, process and data can be interwoven together to build a world-class talent acquisition function. A must-read for recruiters, HR professionals and business leaders alike." * David Green, Managing Partner at Insight222, co-author of Excellence in People Analytics, and host of the Digital HR Leaders podcast. *"Talent Acquisition Excellence is a pragmatic guide for a TA or HR leader on what to consider when building a future-proof TA function from scratch. The authors use results and scientific data to understand what's integral to a best practice TA function and are not afraid to conjecture on how this will play out in the future with a mixture of recent real-life examples and near future projections to inspire HR and TA leaders. I welcome the thought-provoking discussion this forward-looking book will inspire and influence Talent Acquisition development for years to come." * Andrea Marston, Senior Director Global Talent Acquisition, VMware *"Kevin and Bas offer a balanced perspective that underscores how the universal themes and best practices of Talent Acquisition transcend industry sectors, languages, and borders across the globe. It's a treasure trove of wisdom, filled with real-world examples and insights. A must-read for TA leaders seeking practical answers and thought-provoking insights." * Shelley Billinghurst & Serge Boudreau, The Recruitment Flex Podcast *"Embark on a transformative odyssey alongside the visionary insights of Bas and Kevin, the oracles of talent acquisition. In their meticulously crafted guide, business leaders will discover the strategic power of talent acquisition, gaining profound insights into the future of recruitment. Peer into the crystal ball of emerging trends, technologies and strategies that will sculpt the hiring landscape. Stay ahead, triumph in the war for talent, elevate your leadership, make informed decisions and propel your organization to unprecedented success!" * Tash Johnston, Talent Acquisition Leader *"A timely and profound exploration of how to attract and retain top talent in today's rapidly evolving work environment. Talent Acquisition Excellence offers a masterclass in recruitment strategy, providing state-of-art perspectives and guidance." * Ross Dawson, Futurist, Keynote Speaker and Author of "Thriving on Chaos", Chairman, Advanced Human Technologies Group *"In an industry typically heavily influenced by vendors setting the tone for what TA excellence means, Kevin & Bas have curated an independent & refreshing take on navigating our ever-evolving landscape of recruiting & hiring practices. Your new 'go-to' recruiting resource is a blueprint for innovative approaches for success in sourcing, engaging, & securing top talent. This book is packed with punchy narratives, cool charts & contemporary insights that have practical application. leveraging real-world scenarios, useful tools and meaningful data it's a comprehensive guide that will resonate and provoke thought, as well as enable recruiters and hiring partners. A must-read for anyone aiming to keep ahead of the curve or elevate their recruitment game in the times ahead!" * Tracy Quinn, APAC Regional Head of Talent Acquisition *"Talent Acquisition Excellence is a masterful orientation to the current state of the art in TA with a big look at what we can expect next. Kevin and Bas combine their broad knowledge of international trends, and Kevin, as always, considers the grand sweep of history before making predictions about the future. It's practical, smart and full of concrete examples. I wish I had this book ten years ago!" * Dart Lindsley, Strategic Advisor, People Experience, Google, Speaker and host of Work For Humans *"This is a vital book for any talent acquisition professional looking to get ahead of the curve. These are incredibly disruptive times for the recruiting function with challenging talent markets, exponential technological advances, and fast-changing business needs that make it impossible to know what skills will be needed and when. Talent Acquisition Excellence provides a roadmap to the radically changed talent acquisition function of the future. The book is visionary but at the same time also accessible, pragmatic and practical." * Matt Alder, Host, The Recruiting Future Podcast *"Talent Acquisition Excellence provides a clear roadmap for building a more effective and efficient talent supply chain that is capable of meeting your organization's current and future talent needs. This book is a must read for any HR leader looking for practical advice and real-world examples for how to transform the recruiting function into a strategic capability." * Thomas Bertels, Founder and President, Purpose Works Consulting *"Talent Acquisition Excellence by Kevin Wheeler and Bas van de Haterd is a game-changer in recruitment literature. It stands out with its clear, no-nonsense approach, directly addressing how digital tools and analytics can revolutionize hiring. The authors, renowned experts in the field, effectively combine recruitment fundamentals with emerging technologies. The book offers unique insights and real-world case studies, making complex concepts accessible and applicable. This book is especially valuable for HR professionals and recruiters looking to leverage technology for smarter, more effective talent acquisition. Readers can expect to gain practical strategies and see tangible improvements in their recruitment outcomes. It's a concise and impactful read, essential for staying ahead in the modern recruitment landscape." * Felix Wetzel, Vice President, Product Management, Cielo *Table of Contents Chapter - 00: Introduction – what’s happening to work?; Chapter - 01: The emerging talent ecosystem; Chapter - 02: Technology and talent acquisition; Chapter - 03: Talent supply chain thinking; Chapter - 04: Talent attraction; Chapter - 05: Selection; Chapter - 06: RPO or in-house?; Chapter - 07: A radical new model for talent acquisition; Chapter - 08: ‘What hath God wrought?’;

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Book SynopsisAjay Pangarkar is the co-founder of CentralKnowledge where he works with global organizations to plan, align and execute learning strategies that drive strategic change. He is an award-winning learning expert and professor at Sprott School of Business at Carleton University in Ottawa, Canada.Teresa Kirkwood is the co-founder and Vice President, Operations of CentralKnowledge and President of its e-learning division. She develops training infrastructures and solutions that contribute directly to a company's strategic objectives. She is based in Ottawa, Canada.

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Book SynopsisAllegra Chapman is the co-founder of Watch this Sp_ce, a multi award winning diversity and inclusion consultancy and has over 10 years' experience in helping organizations to define their values and purpose. Based in West Sussex, UK, she was named as one of the UK's most inspirational female entrepreneurs of 2023. Mousumi Kanjilal Williams is the co-founder of Watch this Sp_ce. She has spent more than 20 years helping national and international corporations to drive innovation and growth through inclusive teams. Based in Brighton, UK, she is also a writer, campaigner, conference speaker and mentor for The Girls' Network.

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Book SynopsisMartin R Edwards is a Professor in Management in the Business School at the University of Queensland, Australia; he has taught HR and also statistics for over 25 years.Kirsten Edwards is Global Head of People Data and Analytics at Rio Tinto. She has over 20 years' broad international experience in analytics, HR and management consulting. She is based in Queensland.Daisung Jang has over 10 years' experience of data analysis and is an expert on R. He is Assistant Professor at Melbourne Business School, Australia.

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Book SynopsisSHORTLISTED: Business Book Awards 2022 - People, Culture & Management category Company culture is the foundation of business success. Strong culture drives an average of four times more revenue growth, 12% more productivity and half the employee turnover rate. Driven by global health, economic and environmental emergencies and rising social justice and employee activism, organizations are urgently seeking a new cultural model which will enable them to thrive. Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high performing organization. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values lead organization, it provides 8 transformational enablers to deliver individual, team and business success. Guidance is also included on how to tackle toxic cultures and behaviours, how to shift the dial from retributive to restorative justice, and how to develop humane and human HR and management systems. The book offers practical guidance for HR professionals and business leaders on how to redefine their culture and to embed a unique, practical framework to assist with the resolution of concerns, complaints, and conflicts at work. Tried and tested toolkits and templates plus case studies from organizations who have successfully implemented this approach including London Ambulance Service, Aviva, The FT and British Retail Consortium are contained within Transformational Culture making this an invaluable guide for anyone wishing to put their people and their values first.Trade Review"Provides the guidance to leaders, managers, and HR professionals on the importance of putting purpose, values and people first. David delivers a blueprint for creating an inclusive, sustainable, and high performing culture." * Omar Ali, Financial Services Leader, EY *"Clear, straightforward, no grand claims - just simple tools, clear examples of those that have taken the challenge and succeeded, and acknowledgement that whilst it is hard work, it will bring great value." * Patricia Grealish, Interim Chief People Officer at NHS Blood and Transplant *"The understanding offered by this powerful analysis of organizational culture offers a clear route to transforming work organizations for the future so that those who work in them thrive, the lives of the people they serve are enhanced and the planet they are part of is protected." * Professor Michael West CBE, Senior Visiting Fellow, The King’s Fund, Professor of Organizational Psychology, Lancaster University Emeritus Professor, Aston University *"A step-by-step guide to creating a business case and framework for a people centred organization. By utilizing some very honest and thought-provoking case studies, this toolkit is designed to support those with all levels of experience in change management or cultural transformation." * Juli Oliver-Smith FCIPD, PG Cert Psychology of Organisational Development and Change *"David's deep experience and practical advice is an invaluable tool in helping you to achieve the productive and engaging culture you need in order to achieve your goals and be the organization you want to be." * David MacLeod OBE, Co-Chair of Engage for Success Movement, Co-Author of ‘MacLeod Report’ on Employee Engagement Honorary Professor, Nottingham Business School *"Anyone using this book as a guide should see a genuine transformation and a way to navigate their aspiration to maximize the potential of all their employees. Highly recommended." * Jill Scott, CEO, Inclusion Solutions Ltd *"This comprehensive book uses accessible and understandable tools and case studies to challenge our thinking and provoke us to action. It is as professionally challenging as it is enjoyable. It has captured the current passion and enthusiasm of many leaders and HR professionals to use the past year as a catalyst for real sustainable change." * Dean Royles, President of HPMA and strategic HR consultant *"Written with leaders and HR professionals in mind, this book provides a solid framework and practical playbook for helping organizations to shift their culture, into one that is not only transformational in nature but fair, just, inclusive high performing and sustainable." * Victoria Leach, Head of People & Culture, North-East Lincolnshire Council *"David has set the tone straight away; 'Develop a people centred organization for improved performance'... why .... because people are any organization's most valuable asset! Without them you don't have an organization. A truly educational and inspiring book throughout, which I would recommend to any leader or HR practitioner to read cover to cover!" * Lisa Seagroatt, Assoc CIPD, Founder and Managing Director, HR Fit for Purpose *"Provides a blueprint for leaders and organizations to journey towards something better. Liddle expertly outlines a different, more balanced way of working and offers a pragmatic and well thought-through framework for making progress. An essential read for anyone who believes workplaces can build performance whilst nurturing enhanced fairness, justice and learning." * David D’Souza, Membership Director at CIPD *"This book is nothing short of amazing. I have found it truly relevant for the current time and particularly useful for the work I undertake as an HR professional. David, I salute you for a job well done." * Akua Richardson, Director, People First Initiatives Ltd *"Transformational Culture strikes a great balance between providing theory that underpins its key messages and the practical examples that will help to make changes to how an organization works. For me, the added value of what David says is that it makes for better run and more successful organizations, and he absolutely demonstrates why." * Graham Boyack, Director at Scottish Mediation *"David has produced another gem of a book which should be compulsory reading for all leaders, managers and HR professionals alike. David makes a compelling case of the power of transforming cultures to be kinder, more compassionate and to achieve a win/win approach for everyone. It is a book I will return to time and again." * Pam Williams, HR Director & Leadership Coach *"Transformational Culture is the brainchild of David Liddle whose phenomenal, diverse career leaves you with that comfortable feeling you can trust what you read. All the blood, sweat and tears articulating how a leader can get organizational culture on point has been absorbed by the author and he is handing over all this wisdom on a plate in guise of this shiny book ready to dip into time and time again." * Mandy Wardrop, Senior lecturer and HR programme leader *"The next time I encounter yet another excuse for not addressing racism, injustice or fairness by an employer, I will whip out David Liddle's Transformational Culture. I DARE every leader, manager, lawyer and HR person to read this book. He transforms outdated, rigid and harmful disciplinary processes based on retributive justice towards what this weary world needs: restorative justice: focused on learning and collective organizational safety." * Animah Kosai, Founder Speak Up Collective and Counsel *"In this interesting and highly relevant book, David Liddle has clearly illustrated what good and bad culture looks like, described the different factors that influence culture as well as explained the problems we face in trying to solve modern problems with traditional ways of thinking. More than that though, David has pointed the way and helped us establish a route to a more just, more human and more productive way of doing things." * Jonathan Goodger, Employee Relations Manager, Global pharmaceutical company *Table of Contents Section - PART ONE: The Case for Change; Chapter - 01: The transformational culture and why it matters; Chapter - 02: Shift happens - from retribution to transformation – How to harness the power of restorative justice; Chapter - 03: The Transformational Culture Model – A blueprint for a fair, just, inclusive, sustainable and high-performing organization; Chapter - 04: The 7Cs of a transformational culture; Chapter - 05: The Resolution Framework – A fresh approach for resolving concerns, conduct, complaints and conflicts at work; Chapter - 06: A very uncivil war – The toxic culture (and what to do about it); Chapter - 07: Aligning people, purpose, values and behaviour; Chapter - 08: Putting the human into human resources – The emergence of a modern people and culture function; Chapter - 09: Engage leadership – Leadership, management and the transformational culture; Chapter - 10: Wellbeing, engagement and inclusion – The key to great employee experience and world-class customer experience; Section - PART TWO: The Transformational Culture Playbook; Chapter - 11: Transformational Toolkit 1; Chapter - 12: Transformational Toolkit 2; Chapter - 13: Transformational Toolkit 3; Chapter - 14: Transformational Toolkit 4; Chapter - 15: Transformational Toolkit 5; Chapter - 16: Transformational Toolkit 6; Chapter - 17: Transformational Toolkit 7; Chapter - 18: Transformational Toolkit 8; Chapter - 19: Conclusion and calls to action; Chapter - 20: Overview of the models that underpin a transformational culture;

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Book SynopsisWe are living in an uncertain world that is rapidly changing with an overload of information and a continual rise of technologies. Automation, the gig economy, digital platforms and other innovations are changing the fundamental nature of work and are having a significant impact on the workforce, workplace and the HR function. Digital HR Strategy is crucial reading for all HR practitioners and leaders wanting to ensure that their organization adapts to this changing and increasingly competitive environment by creating a strategic approach for sustainable transformation which goes beyond conventional digital HR propositions. Featuring case studies from organizations including Airbnb and PepsiCo, it covers areas such as the importance of cultural change and creating a human-centric employee experience, leveraging value propositions, and harnessing data insights and analytics to improve performance. Digital HR Strategy also explores frameworks, strategies and opportunities for wellbeing initiatives, upskilling and reskilling workforces to respond to and establishing a culture of collaboration and innovation. Featuring tips, tools, and key questions to consider, it is an indispensable resource for all HR practitioners and leaders looking to build, develop and execute a digital HR strategy in order to achieve and sustain competitive advantage in this fast-changing digital age.Trade Review"Soumya has done a masterful job weaving together the emerging digital agenda for business and HR. This is an outstanding compendium of thinking and action." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group *"A comprehensive and useful book that shows any organization how to understand the vast impact of digital business on all aspects of work, organizations, and HR." * Josh Bersin, Global Industry Analyst *"I thoroughly enjoyed his book and will be using it as a basis of how to embrace the digital reality of today and the future." * Steve Browne, SHRM-SCP, Vice President of Human Resources, LaRosa's, Inc., author of HR on Purpose *"Any business leader, learner or HR professional with an interest in the ways digital transformation intersects with human capabilities will benefit from this compelling book." * Ester Martinez, CEO and Editor-in-Chief, People Matters *"Work, workers and workplaces are all evolving from the analogue world to the digital. The HR function will need to lead the transformation, but to do that it needs to transform itself. Digital HR Strategy outlines the possibilities." * Abhijit Bhaduri, Digital transformation coach, author of The Digital Tsunami, host of the podcast Dreamers & Unicorns by PeopleStrong *"Digital is a wonderful opportunity for HR to make a difference - to the business, to the workforce and to the function itself. I am sure that this book will be read and read again by HR leaders seeking to make a difference in their organizations." * David Green, writer, speaker and consultant on people analytics and the future of work, and Executive Director at Insight222 *"Soumya is a thought-leader in HR technology - this is a first-rate book." * Gautam Ghosh, HR Thought Leader and Influencer, Ex Director, Talent Branding, Flipkart *"A welcome guide to HR's long-needed transformation to become a strategic engine for success through humans. He asks the right questions and proposes an excellent blend of ideas, methods and tools." * Frode Hvaring, Chair, Digital Leadership Lab, Geneva Business School *"Delivers a blueprint for implementing new principles of digital HRM in practice and offers a great opportunity to completely rethink the HR function." * Kai Reinhardt, Professor for Business Administration, Organizational Behavior and HR, HTW Berlin *"The area of digital transformation is fraught with misconceptions and failed attempts to apply a 20th century mindset to modern organizations. Soumya attempts to unravel this and provides a useful guidebook for HR practitioners and organization builders." * Andrew Spence, Workforce Strategist, Glass Bead Consulting *"In his book Soumyasanto guides us through the basic as well as more advanced elements of digital HR. HR and business leaders can learn a lot from his structured approach." * Tom Haak, Director HR Trend Institute *"A must-read as we enter this new digital age in organizational design and human experience." * Marc Coleman, Founder & CEO UNLEASH *"Soumyasanto is perhaps one of the industry's most thorough and well-researched thinkers advancing the HR discipline. His extraordinarily comprehensive book is the best preparation to navigate your own digital transformation." * Jeff Wellstead, VP of People Operations, ONI *"Gives amazing clarity and guidance on how to design your digital HR strategy that is sustainable in this VUCA world." * Bala Asirvatham, Founder and Managing Partner, FutureXeed *"Soumyasanto's book is a very important and timely publication on how to drive digital HR transformation and equip HR leaders and practitioners to prepare organization for the future." * Mihaly Nagy, Founder & CEO, The HR Congress *Table of Contents Chapter - 00: Introduction; Section - ONE: Revolution; Chapter - 01: Growing the digital economy alongside disruptions; Chapter - 02: The need for transformation and having the right mindset; Chapter - 03: The game changers - culture, data and strategy; Chapter - 04: Creating value propositions that are fit for purpose; Section - TWO: Survival; Chapter - 05: The demand for the human-centric experience; Chapter - 06: Evolving the future of work, jobs and the workforce; Chapter - 07: Ongoing augmentation, reskilling and collaboration; Section - THREE: Sustainability; Chapter - 08: Recreating the organization as a living organism; Chapter - 09: Driven by innovation and led by people; Chapter - 10: A sustainable evolution and a fairer society; Chapter - 11: Conclusion; Chapter - 12: Index

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Book SynopsisHow can you achieve coaching excellence? Use the latest research and insights from some of the biggest industry names in this fully revised fourth edition, which provides a diverse range of theory, tools and models for students and practicing coaches alike. Excellence in Coaching is a comprehensive guide presenting the latest cutting-edge thinking in the field of workplace coaching. Published with the Association for Coaching, this book covers all key components of the coaching process, and examines a diverse range of coaching models including behavioural and transpersonal coaching, enabling coaches and trainers to adapt their approach and excel in their professional practice. With updates to incorporate the latest thinking and insights, this revised fourth edition of Excellence in Coaching also contains a wealth of fresh material, including new chapters on establishing a coaching business, neuroscience coaching, psychodynamic coaching and understanding the coaching relationship. Featuring tips, checklists and tools, and a collection of best-practice material from some of the biggest names in the profession including Sir John Whitmore, Peter Hawkins and David Clutterbuck. This remains essential reading for practising coaches as well as for students.Trade Review"An outstanding resource! Excellence in Coaching has deservedly become one of the field's foremost textbooks, relevant to both practitioners and learners of coaching." * Professor Christian J van Nieuwerburgh, University of East London, UK *"The variety of chapter contributions is commendable and the cumulative effect is both affirming and edifying." * Dr Elaine Cox, Programme Coordinator for Doctor of Coaching and Mentoring, Oxford Brookes University, UK *"Offers a breadth of perspectives on the subject... Written by experts in the different fields, it leaves the reader to judge which of these various methods are the most appropriate for their particular needs." * People Management *"Anyone who invests in this book will not feel cheated." * Training and Coaching Today *"If you only have one coaching book on your shelf, this is the one to have." * Resource Magazine *Table of Contents Chapter - 00: Introduction; Section - Part One: The business of coaching; Chapter - 01: The development of coaching; Chapter - 02: What is coaching?; Chapter - 03: Coaching within organizations; Chapter - 04: Leveraging the coaching investment; Chapter - 05: Setting up and running your coaching practice; Section - Part Two: Coaching models and approaches; Chapter - 06: Coaching with the GROW model; Chapter - 07: Solution-focused coaching; Chapter - 08: Cognitive behavioural coaching; Chapter - 09: Transpersonal coaching; Chapter - 10: Appreciative Coaching: pathway to flourishing; Chapter - 11: Integrative coaching; Section - Part Three: Coaching issues; Chapter - 12: Intercultural coaching; Chapter - 13: Coaching and stress; Chapter - 14: Coaching ethics: integrity in the moment of choice; Chapter - 15: Coaching supervision; Chapter - 16: Evaluating coaching programmes; Chapter - 17: Coach accreditation; Chapter - 18: Team coaching; Chapter - 19: Goal setting in coaching; Chapter - 20: Association for Coaching; Chapter - 21: Index;

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Book SynopsisHuman Resource Practice is a practical and accessible guide for students and anyone looking to gain a thorough understanding of HR and is the definitive text for the CIPD's Level 3 Foundation Certificate in HR Practice. This book covers all the core areas of HR including recruitment and selection, performance management, reward and learning and development (L&D). It also provides students with the broader coverage of the business environment that they need to succeed including topics such as change management, organisational context and the legal background to employment. This fully updated 8th edition of Human Resource Practice now includes new coverage of the changing nature and demographic of the workforce, the continuing impact of technology and new developments that may be used. There is also coverage of the importance of data and people analytics to HR as well as an enhanced final chapter which includes additional material on working in a team, influencing skills and the importance of empathy, resilience and emotional intelligence. Reflective activities, case studies and explore further boxes throughout encourage students to think critically about the content and understand how it applies in practice in the workplace. Online resources include an instructor's manual, lecture slides and annotated web links.Trade Review"This book is my trusted 'go-to' text. Including new topics such as the UK leaving the EU, 'good work' and the gender pay gap, I am confident that this new edition will become the students' main focus for learning about HR and producing written CIPD assignments." * Robert Hill, Course Manager of Management and HR, Eastleigh College *"This introduction to HR is packed with information and case studies which cover the core knowledge, behaviours and skills required by a HR Professional, and supports the academic development of students and CPD of tutors." * Karen Weldon, HR Course Leader, Bridgwater and Taunton College *"This is an extremely valuable textbook. It's very well written, covers all critical core material and is a great resource for myself and my students alike." * David Cochrane, Lecturer, Edinburgh College *"This new edition is a great study companion for students completing their foundation level CIPD qualification. New topic areas include people analytics, job design and inclusion and encourages reflection and application through case studies." * Tamasin Sutton, Design & Delivery SME, DPG plc *"The new edition of this excellent text continues to take a refreshingly practical and reflective approach to HRM, which is of use to students and practitioners alike. The coverage is comprehensive, and the activities and examples give real insight into the practice of HRM." * Professor Pete Thomas, Director of Education, Department of Organisation, Work and Technology, Lancaster University *"A treasured compendium of HR topics for HR professionals, students and anyone who is seeking to gain an insight into the world of HR. Thoroughly updated, with access to online resources, this textbook is a resource which does not disappoint." * Marcia Reid-Thomas, CIPD Tutor, AicHRam Consulting *"This book covers Human Resource Practice in an engaging style and in ways that are applicable to the contemporary workplace. It provides practical advice and guidance and inspires our students throughout their study." * Jackie Murphy, Lecturer, Professional Programmes, Northampton College *Table of Contents Chapter - 01: Introduction and overview; Chapter - 02: The organisational context; Chapter - 03: The legal background to employment; Chapter - 04: Job analysis and design; Chapter - 05: Recruitment and selection; Chapter - 06: Performance management; Chapter - 07: Reward; Chapter - 08: ?Employee relations; Chapter - 09: Learning and development; Chapter - 10: Information and communication technology in HR; Chapter - 11: Change in organisations; Chapter - 12: Personal effectiveness

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Book SynopsisDavid Farnham, Chartered Fellow of the CIPD, is an emeritus professor at the University of Portsmouth and visiting professor at the University of Greenwich, UK. He has been a visiting professor at the University of East London, a visiting senior research fellow at the University of South Wales and a visiting senior research fellow at the Catholic University Leuven. He is Chief Examiner for the CIPD and a member of the advisory board of the Personnel Policies Study Group of the European Group of Public Administration, Brussels.

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Book SynopsisThis book presents the fundamentals and applications of solution-focused coaching both in individual coaching and in coaching entire teams. It provides central tools for consulting as well as an extensive collection of solution-focused coaching questions for practical use. In the second part of the book, methods and procedures for conducting team coaching workshops are presented. The book is aimed primarily at coaches and consultants who want to enrich their work with solution-focused coaching, as well as managers especially in the field of human resource management. Table of ContentsPart I Individual Coaching.- 1 It Is Not About Solutions!.- 2 If It’s Not Broken, Don’t Fix it.- 3 It Is Simple and Sometimes Easy.- 4 It Is More than a Miracle.- Part II Team Coaching: Reteaming®.- 5 It Is All About Motivation: Reteaming®.- 6 It Starts with a Motto: The Assignment.- 7 It Is About the Team’s Future: The Team Coaching Workshop 91.- 8 It Is Only 12 Steps: The Team Coaching.- Workshop.- Literature.

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Book SynopsisNamed one of the Best Business Books of 2023 by the Financial TimesThinkers50 2023 Winner: Talent AwardFrom MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage, dignity, and opportunities for growth.From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success.Workers want good jobs, and many leaders want to provide them. But they don't think they can offer higher pay and more motivating work without hurting the bottom line. Most business leaders want to win with customers, but their companies are hobbled by a host of service and operational problems largely driven by high employee turnover—turnover that's partly driven by low pay.It is indeed a vicious cycle, and Zeynep Ton is here to show you the way out: why good jobs combined with strong operations lead to higher productivity and increased competitiveness for the business. And why, more than ever, in a world with tight labor markets, failing to provide good jobs will catch up with you and threaten your business. As the leading scholar on good jobs and president of the Good Jobs Institute, Ton has helped executives at many companies implement a good jobs system. With expertise drawn from spending time on the front lines with workers and their managers, she knows what's keeping most companies mired in mediocrity and how implementing a good jobs system makes them more competitive, more resilient, and more likely to attract and retain loyal customers and dedicated employees.Practical, prescriptive, and often provocative, The Case for Good Jobs is essential reading for company leaders who want to—who need to—choose excellence.Trade ReviewNamed one of the Top 50 Business Books of 2023 by The Next Big Idea ClubNamed one of the Top Management and Workplace Culture Books of 2023 by Porchlight BooksNamed one of the Best Books of 2023 by the Financial TimesNamed one of 5 best business and technology books of 2023 by the Times of London"In this thoughtful and well researched book, the author presents a convincing argument for improving the lot of employees." — Decision (Ireland's Business Review)"By making the work better and increasing pay, companies can better attract and keep their talent and enforce high standards, which improve execution and service, uplifting revenue. Few have examined this important topic more closely than Zeynep Ton." — Strategy & Leadership JournalNamed one of the "Best summer books of 2023" by the Financial Times"Persuasively argued and bolstered by astute case studies, this will be a boon to business leaders." — Publisher's WeeklyAdvance Praise for The Case for Good Jobs:"The Case for Good Jobs is essential business reading for executives and boards. Zeynep Ton doesn't just convince you that good jobs are the key to drive customer loyalty and company success, she gives you the courage to think and operate differently." — Indra Nooyi, former chairman and CEO, PepsiCo"Zeynep Ton cuts through the ESG noise and uses clear examples and hard data to show why companies that create good jobs can gain a competitive long-term advantage. This book should be required reading for CEOs in labor-intensive industries and their long-term shareholders." — Charlie Penner, activist investor"No matter what you thought you knew about the inevitability of lousy, low-wage jobs, this book will change your mind. Whether you're a CEO, a policy maker, or a cold-hearted economist like me, The Case for Good Jobs will show you how people are underrated, and how their demoralizing, low-productivity jobs are not only avoidable but downright wasteful—for the workers themselves, for their firms, and for their firms' customers." — David H. Autor, Ford Professor of Economics at MIT and Codirector, MIT Shaping the Future of Work Initiative"A magnificent and important book! Zeynep Ton compellingly shows what I experienced at Best Buy: good jobs drive success. I admire how clearly she makes the case for good jobs. Every leader needs to read this." — Hubert Joly, senior lecturer, Harvard Business School; former Chairman and CEO, Best Buy; and bestselling author, The Heart of Business"If you'd like to pay your employees decently, offer them decent schedules, and treat them with dignity and respect, but you worry that you can't afford it, this is the book for you. Drawing on years of research and in-depth work with dozens of companies, Ton shows you how to make the business case, develop the courage necessary to drive the change, and—most importantly—how to manage the implementation so that you reap the benefits." — Rebecca M. Henderson, John and Natty McArthur University Professor, Harvard Business School"Zeynep Ton lays out a strong case for investing in high-quality jobs, focusing not only on the 'why' but the 'how,' and highlights forward-thinking executives who are leading by example, proving that creating good jobs is good business." — Darren Walker, President, Ford Foundation

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Book SynopsisA year's worth of management wisdom, all in one place.We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.This book will inspire you to: Adopt the best practices for creating a truly flexible workplace Refocus your strategy to prioritize the few initiatives with the greatest potential impact Navigate the challenges of role transitions--and learn how those in changing roles can get up to speed faster Implement diversity training that will help employees overcome bias and commit to improvement Overcome roadblocks during the innovation process so rapid experimentation will pay off Lead with a commitment to sustainability This collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G.S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisNamed one of "22 new books…that you should consider reading before the year is out" by Fortune"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher''s WeeklyA research-based, practical guide for how to handle difficult people at work.Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven''t worked. But you can only endure so much thoughtless, irrational, or malicious beh

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Book SynopsisYour Road Map to Career Success There has never been a better time to invest in your own L&D career. No matter where you are in your L&D career, expert career coach and L&D luminary Sarah Cannistra delivers tactical and industry-specific advice for how to conduct and succeed in your next job search. There isn’t a “one size fits all” strategy to career success, so Cannistra walks you through four L&D career success codes—her ABCDs. They will help you achieve alignment and get clarity on your career goals and L&D niche; create your personal and professional brand; network intentionally and build your L&D community around your L&D niche; and identify your interests, skills, and belief systems, which are all key to building a development plan for achieving your career goals. Cannistra dissects job applications, resume and cover letter writing, and interview processes as well as hard topics, such as rejection and job searches after layoffs. She also explores the mindset shifts and self-awareness needed to successfully land a stable and fulfilling position. Follow along with stories of how Cannistra has helped clients secure their dream roles. Take the next step on your own with more than 40 activities, reflection questions, and worksheets. A cover-to-cover resource for landing your next role while choosing your own path, this is a book you will turn to again and again throughout your career.

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Book SynopsisThree experts in Human Resources introduce a measurement system that convincingly showcases how HR impacts business performance. Drawing from the authors' ongoing study of nearly 3,000 firms, this book describes a seven-step process for embedding HR systems within the firm's overall strategy--what the authors describe as an HR Scorecard--and measuring its activities in terms that line managers and CEOs will find compelling. Analyzing how each element of the HR system can be designed to enhance firm performance and maximize the overall quality of human capital, this important book heralds the emergence of HR as a strategic powerhouse in today's organizations.Trade Review"A compelling way to define and measure HR's effect on the bottom line. The book constitutes a breakthrough in thinking for the HR function." —Paul McKinnon, Senior Vice President of HR, Dell Computer Corporation"At the root of every business challenge or opportunity is a human issue. If you believe that, you must take seriously the challenge of strategically planning for, and measuring the results of, human resource work. The HR Scorecard will both challenge your thinking in this area and provide options that you can use today." —Ralph Christensen, Senior Vice President of Human Resources, Hallmark Cards, Inc."A must-read primer for human resources professionals who view HR as critical to the success of their companies." —Mike Tindall, Vice President of Strategic Measures, Prudential"This fact-filled, thoughtful, well-researched book provides valuable insights on the most pressing issue facing organizations today: how to measure their human resource performance. In an economy increasingly based on knowledge and people, no executive can afford not to read this book." —Jeffrey Pfeffer, Thomas D. Dee II Professor of Organizational Behavior at the Stanford Business School and Author of The Human Equation"The HR Scorecard provides a language for HR professionals and line managers working together to really nail the connection between HR interventions and the firm's success." —Susan Bowick, Vice President and Director of Human Resources, Hewlett-Packard"The HR Scorecard demonstrates how improved measurements play a vital role in linking human resource initiatives to business strategies and to significant increases in shareholder value." —Robert Kaplan, Marvin Bower Professor of Leadership Development, Harvard Business School and Coauthor of The Balanced Scorecard and The Strategy-Focused Organization"This book serves as a tremendous strategic tool for HR functions to showcase their impact on the business. If you want to succeed in the new economy as a high-performing HR strategic partner, I recommend you read this book." —Robyn Ewing, Senior Vice President of HR, Energy Services, Williams"A must-read for all HR executives. Full of useful findings, methods, measures and examples." —Edward E. Lawler III, Author of Rewarding Excellence"The HR Scorecard is the definitive guide for today's human resource professional. It provides perfect insight into a field that has been under much scrutiny and in great need of change." —Milano Reyna, Worldwide Human Interests Director, Saatchi & SaatchiTable of ContentsHR as a strategic partner - the measurement challenge; appendix - research and results; clarifying and measuring HR's strategic influence - introduction of a seven-step process; creating an HR scorecard; cost-benefit analysis for HR interventions; the principles of good measurement; measuring HR alignment; competencies for HR professionals; guidelines for implementing an HR scorecard.

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Book SynopsisThe third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.Table of ContentsForeword Conflict: An Opportunity for Leadership By Warren Bennis vii Acknowledgments xiii Introduction Ten Strategies for Everyone on the Job xv Strategy 1 Understand the Culture and Dynamics of Conflict 1 Strategy 2 Listen Empathetically and Responsively 29 Strategy 3 Search Beneath the Surface for Hidden Meanings 63 Strategy 4 Acknowledge and Reframe Emotions 93 Strategy 5 Separate What Matters from What Gets in the Way 131 Strategy 6 Solve Problems Paradoxically and Creatively 169 Strategy 7 Learn from Difficult Behaviors 203 Strategy 8 Lead and Coach for Transformation 241 Strategy 9 Explore Resistance and Negotiate Collaboratively 273 Strategy 10 Mediate and Design Systems for Prevention 301 The Authors 333 Index 335

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Book SynopsisJonathan Passmore is well known for editing the Association for Coaching series, as well as for other titles in leadership and organisational psychology. He is an occupational psychologist with an international reputation, having spoken at conferences across the world from Harvard University, to Denmark, South Africa and Israel. He is also the Series Editor for the Wiley Blackwell Industrial Psychology series and has authored/co-authored Top Business Psychology Models, AI for Change Management and The Facebook Manager over the last four years. In 2010, Jonathan was awarded the AC Global Coaching Award for his contribution to practice and research. He divides his time between academia, where he works as a professor of psychology at the University of East London, and business, where he works as a practicing psychologist.Trade Review"This book is filled with useful models, insights and profound thinking that can serve any serious coach." * W Timothy Gallwey, author of The Inner Game of Tennis, The Inner Game of Work and The Inner Game of Stress *"This book contains the latest thinking on coaching and leadership. The chapters are well researched and provide practical advice. It is a must-read for anyone involved in coaching." * Professor Binna Kandola OBE *Table of Contents Chapter - 01: Leadership coaching; Chapter - 02: Coaching for authentic leadership; Chapter - 03: The integrated leadership model; Chapter - 04: Coaching for emotionally intelligent and inspiring leadership; Chapter - 05: The Leadership Radar™; Chapter - 06: An Asian perspective on leadership coaching: Sun Tzu and The Art of War; Chapter - 07: Coaching for Icarus leadership: helping leaders who can potentially derail; Chapter - 08: Coaching for integral leadership; Chapter - 09: Coaching political leaders; Chapter - 10: Leadership coaching with feedforward; Chapter - 11: Coaching from a systems perspective; Chapter - 12: Coaching for transactional and transformational leadership; Chapter - 13: Coaching for leadership style; Chapter - 14: Strategy coaching; Chapter - 15: Coaching global top teams; Chapter - 16: Coaching using leadership myths and stories: an African perspective; Chapter - 17: Coaching for conversational leadership; Chapter - 18: Coaching for team leadership: using the Belbin ‘team roles’ model; Chapter - 19: Coaching for strength-based leadership; Chapter - 20: Coaching with complexity-informed leadership

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Book SynopsisHR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be.

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Book SynopsisLearn in a week, what the experts learn in a lifetime.Table of Contents : Sunday: The nature of people management : Monday: The functions of a people manager : Tuesday: People management styles : Wednesday: People management in context : Thursday: Motivating people : Friday: Developing people : Saturday: Success factors for people management

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Book SynopsisProfessor Julie Hodges is a leading international expert on change in organizations and is currently a Professor of Organizational Change at Durham University Business School, UK. Prior to this, she worked as a business consultant for over 20 years in several profit and non-profit organizations including PwC, Vertex and the UK British Council. She is the author of several books including Managing and Leading People through Organizational Change and Consultancy, Organizational Development and Change, both published by Kogan Page.Trade Review"The book focuses on how to achieve engagement and active participation of stakeholders with the organizational change. It introduces a cyclical business transformation framework and its associated principles, which I find particularly appealing as they offer practical guidance on how to establish a change management approach that prioritizes people over processes. Readers will also find the many case studies as a great source of insight that provide valuable lessons learned directly from the field. In essence, this book is an essential read for anyone seeking to navigate the complexities of effecting successful, people-first change in our post-pandemic, fast-paced and hybrid world." * Peter Scheytt, Transformation Manager at Cognizant Netcentric, Munich, Germany *"People-centric Organizational Change emerges as a beacon of accessible guidance for leaders navigating the post-pandemic and economic crisis era. Bringing us up to date with the impact of generative AI and geopolitical turmoil, the book not only acknowledges the external pressures we face but seamlessly integrates them into its framework, offering a comprehensive guide to managing change amidst adversity. With thought-provoking case-studies, chapter questions and prompts for turning strategy into action, this is not merely a book; it is a manifesto for a new era of leadership-one that recognizes the value of a people-centric approach in achieving lasting transformation." * Jaimie Brown, Senior Director Change Management, Medical Affairs EMEA M&D Communications & Change Management, Astellas, UK *"With a clear structure spanning from theory to practice, People-centric Organizational Change guides readers through the complex challenges of involving people in transformation processes and preparing them for uncertainties. The selected case studies are like windows into reality, illustrating how theoretical approaches can be brought to life practically. For executives, change managers and all those working at the intersection of human dynamics and corporate development, as well as for those who not only lead changes but also shape them with meaning and sensitivity, it deserves a permanent place on the bookshelf." * Daniel Auwermann, TRAFO founder, Berlin, Germany *"Professor Julie Hodges presents the inescapable truth that people are at the core of business transformation. As a piece of work it is captivating, inspiring and just about perfect in the way it is done." * Kathy Gilbert, Executive Management Consultant, Australia *"In an environment where we strive to have our leaders ready for future skills, especially in the technology world, this book provides us with an answer - a people-centric approach. This book makes me a believer that equipping teams to cope, limiting pressure and using dialogue is at the heart of not only successfully leading transformations but also sustaining and improving operations. Any current or aspiring leader will benefit from reading this book. It will equip any leader with the ability to navigate the ambiguity and uncertainty that team members may feel during transformations." * Inga Grigaliunaite, Global Talent Development and Leadership Programs Lead, Dell Technologies Ireland *"In a landscape where outdated approaches struggle to address the complexity of change management amidst dynamic and chaotic situations, this book emerges as guidance. It recognizes that transformation is not a single linear event but a confluence of simultaneous initiatives, necessitating a focus on agility and adaptability. Dive into this compelling read to discover the essence of people-centric change management and equip yourself with the tools to navigate the intricate web of contemporary business transformation successfully." * Henry Harianto, Group Chief Information Officer, Meratus group, Indonesia *"This is a thought-provoking and well-rounded book on organisational change with people at the core! It brings to life some of the key challenges that we face on a daily basis, and as Head of Change, the principles provided reinforce many of the best practices that I follow but take these to another level by giving insightful case studies and examples." * Nic Purvis, Head of Change Management, Sage, UK *Table of Contents Chapter - 01: Rationale for People-Centric Change; Chapter - 02: Why Engaging People in Business Change is Crucial; Chapter - 03: Engaging Stakeholders; Chapter - 04: Engaging Opposing Voices; Chapter - 05: Communication of Change; Chapter - 06: Change as an opportunity, not a threat; Chapter - 07: The role of Managers in Change; Chapter - 08: Wellbeing during Change; Chapter - 09: Equality, Diversity and Inclusion and Change; Chapter - 10: Fostering Collaboration; Chapter - 11: How to build a people-centric change strategy; Chapter - 12: Glossary and Further Reading

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Book SynopsisPeter Clough is former Head of Psychology at Hull University, UK. Based in East Yorkshire, UK, he is recognised as a leading applied academic authority in this field.Doug Strycharczyk, based in Chester, UK, is MD for AQR, an organisation which has been instrumental in most of the pilots which lead to the adoption of mental toughness in new sectors.John Perry is Lecturer in Sport and Exercise Psychology at the University of Limerick, Republic of Ireland, and was formerly Head of Psychology at Mary Immaculate College.Trade Review"The book reveals that our level of mental resilience is not something that is decided upon at birth; it can be improved over the course of an individual's life. There are many practical strategies for building mental resilience and I have recommended the utilization of Mental Toughness as a main assessment tool for candidate selection and filtration for leadership development programs. For anyone who seeks a genuine change in his life or others' lives; this is the starting point!" * Aisha Al Suwaidi, CEO - HR Policies Sector Federal Authority for Government Human Resources (FAHR) – UAE *"As a major contribution to understanding what makes us resilient, purposeful and effective in our everyday lives, this book remains highly relevant to meeting the unprecedented challenges we face today. Offering a unique blend of deep and rigorous inquiry, enriched with compelling evidence and human insight, it is a must read for anyone concerned with optimizing human effort, workforce wellbeing and organizational success." * Dr Neil Wooding, People Group Director, UK Ministry of Justice *"MTQ is the new science of resilience and mental toughness, testing our teams and supporting them in their growth continues to be pivotal for their success and ours. This is an essential tool for leaders looking to identify, support and escalate talent growth across their teams and organizations." * Andrew Stotter-Brooks, Vice President Learning and Development, Etihad Aviation Group *"In their 3rd Edition of Developing Mental Toughness, the authors have taken their decades-long investigation into defining, describing and developing mental toughness to the next level. Thoughtfully updated for the third decade of the 21st century, it includes new assessment tools such as the MTQ Plus, deeper explanations of the critical components of mental toughness, updated case studies, and hints toward the direction of future developments in mental toughness with the leveraging of the latest technologies and digital applications. As a former special operations military officer, professional educator and mental toughness practitioner, this edition becomes my new cornerstone reference." * Daniel C. Daoust, LTC (Ret.), Director, Norwich Pro, The College of Graduate and Continuing Studies, Norwich University, USA *"Many books will make a reader smarter, or better informed. This is one of the few that will make the reader much wiser. A very useful addition to any manager's library." * Neil Scales OBE, Director-General, Department of Transport and Main Roads, Queensland, Australia *"As a Mental Toughness Coach, I find that having the self-awareness of your own mental toughness and of others around you, can enhance both personal development and leadership skills. This is a great and informative update for those seeking to better understand themselves and the application of Mental Toughness." * Lucy Julian, Qualified Mental Toughness Coach and Member of the International Mental Toughness R&D Advisory Board, who is also a Director at Deloitte AG *"This book provides an excellent introduction to an increasingly relevant concept. Strycharczyk, Clough and Perry debunk misleading myths and explain the evidence base in accessible and engaging ways. This is a 'must-read' for applied Psychologists and for professionals from Human Resources, Organisational Development and Sports Performance domains. For the lay-reader, it provides an excellent toolkit for helping both 'the tough' and 'the sensitive' deal with the constantly shifting challenges of life in the 21st century." * Professor Fiona Earle, Director, Centre for Human Factors, University of Hull *"Developing Mental Toughness is a must-read for psychology practitioners, HR professionals, coaches and anyone working in a development related field. The model can be applied in any formal and informal setting, and the case studies are very useful and relatable. Since 2020, this topic has become very important, as developing mental toughness is crucial to being able to cope in the current global climate." * Dr Alia Serkal, Head of People Learning & Growth, Du Telecom, UAE *"This revised edition presents the detail behind the beautifully simple yet scientific and academically proven Mental Toughness concepts. This book helps us to understand something which has been hard to do until now - self-awareness about how we approach things mentally when events occur to us or around us - and what that means for our performance our wellbeing and our ability to thrive in a VUCA world." * Jason Wyatt, Global Aftersales Training Manager, JCB, UK *"For over 21 years we have scoured the world to bring our clients the very best Organisational Development programmes possible. The Mental Toughness tool immediately stood out for its robustness, ability to measure, practicality and, most importantly, ability to develop and support individuals and teams across the broad spectrum of organizations we work with in Australia." * Dean Gale, Managing Director, Phuel, Australia *Table of Contents Chapter - 01: Introduction; Chapter - 02: The importance of stress; Chapter - 03: Developing the model and the MTQ48; Chapter - 04: Mental toughness and the MTQ48 measure; Chapter - 05: Control; Chapter - 06: Commitment; Chapter - 07: Challenge; Chapter - 08: Confidence; Chapter - 09: Mental toughness and its relationships with other important models – Mindset, positive psychology and emotional intelligence; Chapter - 10: Decision making; Chapter - 11: Mental toughness and fatigue – The impact of mental toughness on the development of fatigue; Chapter - 12: Mental toughness and the world of work (1) – Stress, motivation, leadership, coaching and teamworking; Chapter - 13: Mental toughness and the world of work (2) – Assessment and development, and talent management; Chapter - 14: Employability – A key issue for the 21st-century employer and employee; Chapter - 15: Using the MTQ48 measure to improve self awareness; Chapter - 16: Mental toughness and the world of education and the development of young people; Chapter - 17: Mental toughness in sport; Chapter - 18: Mental toughness and its link to the social and health sectors; Chapter - 19: Can mental toughness be developed? – The practitioner’s and psychologist’s perspectives; Chapter - 20: Using the mental toughness model and the MTQ48 in coaching and mentoring; Chapter - 21: Positive thinking; Chapter - 22: Visualization; Chapter - 23: Anxiety control and relaxation – A physiotherapist’s perspective; Chapter - 24: Attentional control; Chapter - 25: Goal setting; Chapter - 26: Research and evidence-based practice using the MTQ48

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Book SynopsisThis Handbook gives a comprehensive overview of conflict resolution. Leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy.Table of ContentsPART 1: THE CHANGING CONTEXT OF CONFLICT MANAGEMENT; PART 2 APPROACHES TO CONFLICT MANAGEMENT; PART 3 EXEMPLARS AND INNOVATORS; PART 4 INTERNATIONAL DEVELOPMENTS

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Book SynopsisExplores the relation between employees' preferences for certain types of pension plans and their productivity. This text shows how pensions influence workers' behaviour on the job, and argues that these plans can help firms select and pay their best workers without expending monitoring resources.Table of ContentsList of Figures List of Tables Ch. 1: Developments in the Market for Private Pensions Ch. 2: Defined Benefit Plans as Implicit Contracts Ch. 3: Impact of Pensions on Quit Rates Ch. 4: Quits and Retirements in the Federal Government Ch. 5: Pensions and Retirement Patterns Ch. 6: Role of Pensions in Earlier Retirement after 1970 Ch. 7: Toward Explaining the Growth of Defined Contribution Plans Ch. 8: Sorting across Plan Type Ch. 9: Encouraging High Discounters to Quit Ch. 10: Aligning Pay and Productivity: 401k Plans Ch. 11: Reliability as a Hidden Worker Attribute Ch. 12: Tax Considerations and Plan Choice Ch. 13: A Pension Tax Policy for Low Discounters Ch. 14: Incentives, High Discounters, and Social Security Ch. 15: Reforms for the Disability and Medicare Programs Notes Selected References Index

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Book SynopsisMost organisations today strive for goals such as employee diversity, inclusive leadership and younger and fresher ideas. But how do we get there?In her trailblazing Reverse Mentorship program, world-renowned executive coach and personal development advocate Patrice Gordon creates a safe and engaging culture by having senior leaders learn from junior employees. While typical mentoring programs arrange for a senior manager to teach the more junior employee, Reverse Mentoring is the opposite: it''s all about a leader leaning into their vulnerability, forming a relationship with an underrepresented employee, and amplifying the voice of marginalised people within the company.Reverse Mentoring offers various tips to make reverse mentorship work. Gordon explores the power of uncomfortable and awkward moments becoming key points of transformation when people have to pause, reflect and assess their past behaviours and current assumptions which are at odds with the topic at hand. She ultimately reveals how bringing more humanity into our organisations allows us to see one another and ourselves in a radically new light.''You can''t help but be excited about what the future will look like, if all businesses embrace Patrice''s passion for reverse mentorship; her passion for a world in which all businesses are 100% diverse, inclusive and equitable shines through on every page'' -from the Foreword by Holly Branson, Chief Purpose and Vision Officer of Virgin GroupTrade ReviewWhat stands out about Reverse Mentoring is how relentlessly practical it is. As you read it you become excited at what might be possible; when you finish it you know exactly how to turn possibility into reality -- Drew Dudley, author of the Wall Street Journal bestseller This is Day OnePatrice Gordon reveals how a positive work culture only happens when real people - with all their flaws and attributes - change from the inside out. Reverse Mentoring shows how any business can better represent the communities, customers and employees they serve -- Dan Schawbel, New York Times bestselling author of Back to Human, Promote Yourself and Me 2.0Patrice Gordon provides a human road map to challenge policies that create un-level playing fields for non-dominant groups and subtly advantage dominant groups. Reverse Mentoring is a book full of wisdom and teachings that should be an essential part of any organisation's efforts in their strategic goals of diversity, equity and inclusion -- Laura Liswood, author of The Loudest Duck and The Elephant and the MousePatrice's work on Reverse Mentoring is the most exciting development in this space in the past decade. She makes a powerful case that every senior leader should learn from junior colleagues-and even entry-level employees should have the opportunity to teach those above them -- Adam Grant

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Book SynopsisPacked with a wealth of case law and legislation, this book will enable you to fully understand the intricacies of this fast-changing subject with ease. With features such as chapter summaries and further reading suggestions, Employment Law is well-suited to support you in your studies.The ninth edition has been fully updated to include coverage of the latest legislative and case law developments, including: issues around shared parental leave; the national living wage; legal developments in the area of non-standard work. Offering comprehensive coverage of all the key aspects of individual and collective employment law in a clear and accessible way, Employment Law is ideal for both LLB and HRM students.Table of Contents1. The study of employment law; 2. The employment relationship; 3. Non-standard working; 4. The contract of employment; 5. Termination of employment; 6. Equality: prohibited conduct and equality of terms; 7. Equality: the protected characteristics; 8. Time and pay; 9. Parental and maternity rights; 10. Business restructuring; 11. Trade unions; 12. Collective bargaining and industrial action; Index

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Book SynopsisLearning in Organizations: An Evidence-Based Approach examines the variety of systematic approaches and strategies for learning and development used in the workplace through the implementation of formal training, guided instruction, developmental job experiences, and self-directed learning. The hallmark of Learning in Organizations is an emphasis on research evidence of what is and is not known about learning and learning strategies and the translation of that evidence to guide best practices in workplace learning and development. The book features evidence on learning principles, new learning technologies, and strategies for developing individual, team, and leadership capabilities. The content of the chapters is enhanced by the inclusion of key learning goals for each chapter, case studies, chapter summaries, best practice recommendations, and a hands-on project for use in the classroom.Learning in Organizations provides researchers with a detailed investigation of learning practices to help drive future research. For learning practitioners, research evidence is translated into best practices that can be applied to enhance workplace learning and development. For undergraduate and graduate students, the book provides an up-to-date review of the key concepts and ways of thinking about and studying learning in the workplace. Trade Review"Teaching training and employee development to MBA students is a challenge made even harder by the need for a concise text that balances science and practice, and formal training and informal learning. Now that Professor Ford has written this book, I’m looking forward to my next class." —Kenneth G. Brown, University of Iowa, USA "A great book about training has to focus first on learning. Learning in Organizations: An Evidence-Based Approach delivers from the first word. Kevin Ford blends research and application in a way that should inspire effective practice, research, and becoming a better learner." —Kurt Kraiger, University of Memphis, USA"An amazing book written by one of the world's leading authorities on learning and training in organizations...a must read for sure." —Steven Rogelberg, UNC Charlotte, USA"What a timely gem and gift to the field of learning in organizations! If you want to know about the science behind learning in organizations—this is THE book. If you want to know about evidence-based learning practices in organizations—this is THE book. A must-read (and must-have) resource for students, scholars and practitioners in the learning and talent development space. Bravo!" —Eduardo Salas, Rice University, USA"This book by Kevin Ford, a well-respected scholar, offers a systematic, evidence-based perspective on learning and training, along with practical, research-tested advice for promoting learning in organizations." —Scott Tannenbaum, President of The Group for Organizational Effectiveness, USA"Teaching training and employee development to MBA students is a challenge made even harder by the need for a concise text that balances science and practice, and formal training and informal learning. Now that Professor Ford has written this book, I’m looking forward to my next class." —Kenneth G. Brown, University of Iowa, USA "A great book about training has to focus first on learning. Learning in Organizations: An Evidence-Based Approach delivers from the first word. Kevin Ford blends research and application in a way that should inspire effective practice, research, and becoming a better learner." —Kurt Kraiger, University of Memphis, USA"An amazing book written by one of the world's leading authorities on learning and training in organizations...a must read for sure." —Steven Rogelberg, UNC Charlotte, USA"What a timely gem and gift to the field of learning in organizations! If you want to know about the science behind learning in organizations—this is THE book. If you want to know about evidence-based learning practices in organizations—this is THE book. A must-read (and must-have) resource for students, scholars and practitioners in the learning and talent development space. Bravo!" —Eduardo Salas, Rice University, USA"This book by Kevin Ford, a well-respected scholar, offers a systematic, evidence-based perspective on learning and training, along with practical, research-tested advice for promoting learning in organizations." —Scott Tannenbaum, President of The Group for Organizational Effectiveness, USATable of ContentsPart 1: Foundations 1. The Learning Enterprise 2. Learning about Learning Part 2: A Systematic Approach 3. Assessing Learning Needs 4. Designing a Learning Plan 5. Learning Transfer 6. Evaluation and Continuous Improvement 7. Instructional Approaches and Learning Technologies Part 3: Learning Strategies 8. Building Individual Capabilities 9. Team Learning and Development 10. Developing Leaders 11. Organizational and Societal Issues

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Book SynopsisThis book covers a wide range of topics relating to the health and wellbeing of the construction workforce. Based on more than two decades of work examining various aspects of workersâ health and wellbeing, the book addresses a key topic in construction management: how the design of work environments, construction processes and organisation of work impact upon construction workersâ physical and psychological health.Occupational health is a significant problem for the construction industry. However, the subject of health does not receive as much attention in occupational health and safety research or practice as the subject of safety. Traditional management approaches (focused on the prevention of accidents and injuries) are arguably ill-suited to addressing issues of workersâ health and wellbeing. This book seeks to explain how workers' health and wellbeing are impacted by working in the construction sector, and suggest ways in which organisations (and decision makers within Trade Review“This book is extremely topical for all industries… as it considers gender, well-being, psychosocial hazards, working hours, resilience and more, but most importantly health…One of the central features of this book is that the authors acknowledge when an initiative or concept has failed or failed to succeed as well as intended. They also remind us repeatedly how so many OHS concepts and initiatives remain in their infancy or are underdeveloped. This caution and the reality statements provide a significantly different tone to many other OHS or mental health management books.” Kevin Jones, https://safetyatworkblog.com/“The authors here bring together the insights they have gained over twenty years of their joint and individual research into the health and wellbeing of workers in the construction sector, backed with evidence from dozens of other researchers worldwide. They set out their argument early on: that the immediacy of safety concerns has led to the neglect of construction workers’ health, that this oversight has led to a great deal of harm to individuals, and that many wellbeing programmes put the onus on individual workers to improve their own health rather than addressing the systemic factors which make construction so challenging for its participants… construction workers love their work, and why not? You get to build stuff! But the toll on their physical and mental health is far too high. This book is timely.” Peter Bateman, Safeguard MagazineTable of Contents1. Introduction: The health imperative 2. Attending to the "H" in OH&S 3. Work-related factors impacting construction workers' psychological health 4. Working time, health and wellbeing 5. Women's health in construction 6. Employee resilience 7. Health issues in the construction industry in developing countries: The case of Sub-Saharan Africa 8. Young construction workers' health and wellbeing 9. Healthy ageing at work 10. Building a sense of place 11. Thinking about the future

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Book SynopsisEve Shapiro has been writing about patient-centered care, physicianâpatient communication, and relationships between doctors and their patients since 2007. In Joy in Medicine? What 100 Healthcare Professionals Have to Say about Job Satisfaction, Dissatisfaction, Burnout, and Joy, Eve turns her attention to those on the healthcare delivery side of this sacred interaction.These healthcare professionals share their enthusiasm, joys, frustrations, disappointments, insights, advice, stories, fears, and pain, explaining how it looks and feels to work in healthcare today no matter who you are, where you work, or what your position is in the organizational hierarchy.The healthcare professionals who provide patient care deserve our collective interest in their humanity. Without some insight into who they are and the forces with which they struggle every day, we cannot fully appreciate the obstacles to providing the care we all want for ourselves and our families during the best of times, let alone in the uncertain times that lie ahead.Trade Review"Eve Shapiro, in this important book, has contributed two very meaningful insights. First, she has relayed the stories of 100 health professionals in their own words and has given us all a framework within which we can make sense of their stories. Second, she has engaged two powerful currents—burnout within health care and the worst public health challenge in a century—and has given us a reason for hope. This is a book all health professionals, as well as those in the public who care about their welfare, should read."John R. Ball, MD, JD, MACPExecutive Vice President, Emeritus, American College of PhysiciansFormer Chair, Mission Health System, Asheville, NC "In Joy in Medicine?, Eve Shapiro provides unique and valuable insights into understanding the challenge of clinician burnout. We will not fix the myriad problems in healthcare without a deep understanding of what contributes to both joy and burnout. Her in-depth interviews with clinicians provide insights that every healthcare leader needs to understand if they are serious about being part of the solution, rather than part of the problem."Paul DeChant, MD, MBAAuthor, Executive Coach, and Prior CEO, Sutter Gould Medical Foundation"A growing body of research about the physician/caregiver experience identifies the causes, consequences, and remedies for physician burnout and the factors most highly related to physician joy and fulfillment. While this research is certainly informative, in my view, in Joy in Medicine? What 100 Healthcare Professionals Have to Say about Job Satisfaction, Dissatisfaction, Burnout, and Joy, Eve Shapiro’s narrative approach, using firsthand interviews that illuminate real people in real settings, yields rich, qualitative information that has a much greater potential to impact physicians, teams, and organizations. "Those she interviewed share their stories—about highs and lows in their careers, their frustrations and stresses, their joys and satisfaction—and they offer advice to others who seek fulfillment in the practice of medicine. Stories are like pollen. They engage and persuade. They move people to action. They spark conversations with ourselves and others. The stories shared in Eve’s book have that power. Individuals and organizations can use this book to understand and support caregivers and to identify and pursue improvement initiatives in our quest to achieve human-centered care and a gratifying caregiver experience."Wendy Leebov, Ed.D.Author, Creator of Language of Caringwww.languageofcaring.org"Eve’s Shapiro’s book, Joy in Medicine?, is a call to action to save lives: lives of patients and families, and lives of physicians, nurses, and all stakeholders inside (and outside) the traditional healthcare system. Eve interviews 100 men and women who work in the healthcare industry in our country today. She listens to understand, she reflects, and she shares their wisdom and insight (and her own) with the reader. Joy in Medicine? will teach healthcare leaders, people on the front lines of healthcare, patients and families, and communities what must be done to achieve betterment and bring joy back into medicine."Thomas H. Dahlborg, MSHSMPresident, Dahlborg Healthcare Leadership Group (DHLG)Director Health Care, Global Listening Centre Board (India)Table of ContentsForeword. Preface. Acknowledgments. About the Author. Introduction. Part 1 What Promotes Joy. Part 2 What Diminishes Joy. Part 3 What Destroys Joy. Part 4 What the Experts Have to Say. Index.

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Book SynopsisDesign impacts every part of our lives. The design of products and services influences the way we go about our daily activities and it is hard to imagine any activity in our daily lives that is not dependent on design in some capacity. Clothing, mobile phones, computers, cars, tools and kitchenware all enable and hold in place everyday practices. Despite designâs omnipresence, the understanding of how design may facilitate desirable behaviours is still fragmented, with limited frameworks and examples of how design can effect change in professional and public contexts. This text presents an overview of current approaches dedicated to understanding how design may be used intentionally to make changes to improve a range of problematic social and environmental issues. It offers a cross-disciplinary and cross-sectoral overview of different academic theories adopted and applied to design for behaviour change. The aim of the volume is twofold: firstly, to provide an overview of existing design models that integrate theories of change from differing scientific backgrounds; secondly, to offer an overview of application of key design for behaviour change approaches as used across case studies in different sectors, such as design for health and wellbeing, sustainability, safety, design against crime and social design. Design for Behaviour Change will appeal to designers, design students and practitioners of behavioural change.Table of ContentsPart I Design for Behaviour Change: its Background and Significance, Chapter 1 Introduction: Designing for Behavioural Change, Chapter 2 Design’s Intrinsic Relationship with Change and its Challenges for the 21st Century, Part II Models, Methods and Tools for Design for Behaviour Change, Chapter 3 Introducing Models, Methods and Tools for Design for Behaviour Change, Chapter 4 The Product Impact Tool: The Case of the Dutch Public Transport Chip Card, Chapter 5 Design Interventions for Sustainable Behaviour, Chapter 6 Design, Behaviour change, and the Design with Intent Toolkit, Chapter 7 Tweaking Interaction through Understanding the User, Chapter 8 Design for Healthy Behaviour, Chapter 9 Facilitating Behaviour Change through Mindful Design, Chapter 10 Practices-Oriented Design, Chapter 11 Futuring and Ontological Designing, Chapter 12 The Hidden Influence of Design, Chapter 13 Summary of Design for Behavioural Change Approaches, Part III Applying Design for Behaviour Change, Chapter 14 Design for Behaviour Change: Introducing Five Areas of Application and Related Case Studies, Chapter 15 Design for Behaviour Change and Sustainability, Chapter 16 Design for Behaviour Change for Health and Wellbeing, Chapter 17 Design for Behavioural Safety, Chapter 18 Is ‘Nudge’ as Good as ‘We Think’ in Designing against Crime?Contrasting Paternalistic and Fraternalistic Approaches to Design for Behaviour Change, Chapter 19 Design for Social Behaviour Change, Chapter 20 Reflecting on Current Applications of Design for Behaviour Change, Part IV The Current State and Future of Design for Behaviour Change, Chapter 21 Conclusion, Chapter 22 Future Prospects

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Book SynopsisThe healthcare environment is in flux. On the one hand, doctors are being driven into ever larger group practices by increasing regulatory and administrative burdens and the need for greater negotiating power. At the same time, growing infrastructure costs and the threat of payment reform is pushing them into closer alignment with hospital systems. This rapidly changing environment requires a more sophisticated set of leadership skills.This book introduces a unique and practical coaching style as a way of interacting with colleagues, managing direct-reports, helping others solve problems, responding to change, making effective choices and developing professionally. It draws from four evidence-based models for interacting with others and facilitating change - solution-focused therapy, cognitive-behavioral therapy, motivational interviewing, and transactional analysis â and reframes them so that they are congruent with managerial and leadership terminology and provide a practicTrade Review"After several years as an executive coach specializing in working with healthcare providers, especially physicians in leadership roles, Dr. Hicks has developed a practical and meaningful approach to teaching these leaders how to have effective helping conversations with subordinates and co-workers. Like many professionals, physicians don’t go to school and are not trained for the leadership roles they may suddenly find themselves in. They are taught to quickly diagnose problems and give direct answers and advice. As leaders, they must learn and demonstrate a very different set of skills, including listening, questioning, guiding, and helping others learn to solve their own problems. The "Four Square Coaching Model" developed by Dr. Hicks is a proven method for learning those skills. I highly recommend this book for any healthcare professional who wants to hone their ability to lead and develop others."- William M. Behrendt, PhD, UT Southwestern Medical Center"This book provides real-world application on how to adapt your leadership style to be a more effective coach. The concepts presented on coaching styles provide a sophisticated set of tools to support leading an ever evolving and complex workforce. The chapters provide scenarios to demonstrate how to apply the concepts with the content being relevant beyond the healthcare industry. This book is a "must have" for those wanting to develop or hone their existing coaching skills."- Denise Grodé, Vice President, Global Talent Management & Corporate HR, Lennox International "Leadership Coaching in Healthcare not only provides practical tools for the healthcare executive but elevates your understanding of the overall importance of coaching as a management imperative. It is particularly insightful for the leader looking to strategically align coaching with increased individual performance. Additionally, the concept of "Elite Professionals" is provocative and will become a part of the recommended readings for my graduate level course offerings."- Dr. Jim Dunn, Executive Learning Officer, Office of Learning and Performance Development, Cleveland ClinicTable of Contents@Contents:1. The Mystique of Leadership 2. The Nature of Helping Conversations 3. The Structure of Coaching 4. Support-for-Thought: Adult-to-Adult Communication 5. Support-for-Thought: Intelligent Listening 6. Becoming a Solution-focused Leader 7. Challenge-for-Thought: Designing the Future 8. Challenge-for-Action: A Path to Doing 9. Challenge-for-Action: Go Slow to Go Fast 10. Support-for-Action: Readiness for Change 11. Support-for-Action: Importance and Confidence 12. A Coaching Roadmap: Putting it All Together

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Book SynopsisThis cognitive behaviour therapy (CBT) based self-help guide will equip the user with the necessary tools and techniques to manage work related stress more effectively.Trade Review"This book is not just another book identifying the problems of workplace stress but an outstanding self-help guide that is based on cognitive behavioural therapy. It is focused on the individual, and what you can do to help yourself cope with the stress-related issues in your job... a must read for the many out there who are finding they just can't cope!" - Professor Cary L. Cooper, Lancaster University, UK"This book declares itself to be a self-help guide for people experiencing occupational stress. It is authoritative, thorough, and practical. I have recommended it to clients and have received mainly positive feedback." - Private Practice, Winter 2011"This book is not just another book identifying the problems of workplace stress but an outstanding self-help guide that is based on cognitive behavioural therapy. It is focused on the individual, and what you can do to help yourself cope with the stress-related issues in your job... a must read for the many out there who are finding they just can't cope!" - Professor Cary L. Cooper, Lancaster University, UK"This book declares itself to be a self-help guide for people experiencing occupational stress. It is authoritative, thorough, and practical. I have recommended it to clients and have received mainly positive feedback." - Private Practice, Winter 2011Table of ContentsPart I: Understanding Occupational Stress. Occupational Stress and its Consequences. Identifying the Causes of Your Occupational Stress. Part II: Interventions for Occupational Stress. Primary Level Interventions Aimed at Improving Your Work Environment. Living a Healthy Lifestyle. Developing Effective Time Management Skills. Developing Assertiveness Skills. Developing Effective Interpersonal Skills. Developing Relaxation Skills. Changing the Way You Relate to Your Work. Overcoming Stress Syndromes. Part III: Pulling it all Together. Developing a Self-help Plan. Summary and Conclusions.

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Book SynopsisThis is a guide for business owning families and their professional advisors. The authors argue that the single most important factor to the success of any business is relationship intelligence. The book aims to demonstrate how improved relationships translate into more effective leadership, ownership and ethics in business.Trade Review"Provides a practical guide for business-owning families and their professional advisers." -- Journal of EconomicLiterature"With their book, Getting Along in Family Business: TheRelationship Intelligence Handbook, the Hoovers have provided family-run businesses a compass to navigate the challenges of these types of businesses." -- West ChicagoPress"A terrific book that many family businesses have benefited from..." -- Herald Press"Ed and Colette Hoover bring a nice balance of common sense, professional experience, and science to that which many think is merely intuitive or preordained by the genes. As someone who wears several hats, I can say that the Hoovers have done a masterful job of describing the uniqueness of each perspective, and provide a good framework for insiders to follow. People serious about moving their family's business and family performance to the next level will find this book invaluable." -- --David Juday, Chairman and CEO, Ideal Industries"At the heart of family business continuity is the ability of the owning family to communicate about things that matter and then plan accordingly. And if you want to promote this kind of communication you have to invest in the relationships between family members. This is a book about how to invest where it matters most for the family. Read it and act on it." -- Ernesto Poza, Professor for the Practice of Family Business and Director Family Business Programs, Weatherhead School of Management, Case Western Reserve University e"For those who wish to survive the maze of family business, this is more a guide to `prospering and thriving' than simply `getting along'. The unique addition of QFRs (Questions for Reflection) takes this home at a person and practical level. And with abundant models, cases, and practical exercises, it's a facilitator's handbook as well." -- Paul Karofsky, Executive Director, Northeastern University Center for Family BusinessTable of ContentsChapter 1 The Business of Relationships; Chapter 2 Understanding Relationship Intelligence; Chapter 3 When Family and Business Meet; Chapter 4 Improving Relationship Intelligence; Chapter 5 Assessing Your RQ; Chapter 6 The Architecture of Family Business; Chapter 7 Promoting RQ through Stewardship; Chapter 8 Ethical Dilemmas in the Family Business; Chapter 9 Leadership in the Family Business; Chapter 10 RQ and Working with Family Businesses;

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Book SynopsisDale Hunter has done it again! She has taken what was already a ''must-read'' for our industry, updated it, transformed it, and produced both a road map for aspiring facilitators and a value-added toolbox for crafty veterans. The Making Intervention and Processes chapters alone contain more insights than most books in their entirety. ?Michael Wilkinson, author, The Secrets of Facilitation This thoroughly revised edition of the classic book on facilitation offers the most current research available on the topics of facilitation and group dynamics. A comprehensive resource for facilitators, trainers, HR professionals, and consultants, The Art of Facilitation describes the profession of group facilitation and the role of a facilitator, and outlines the key elements of facilitation. The book also examines the most common challenges that facilitators face, as well as the ethical issues that pertain to the facilitation process. Written by Dr. Dale Hunter?aTable of ContentsIntroduction 15 Abridged introduction to the first edition 17 Part 1 1 Preparing the ground 19 2 The role of the facilitator 26 3 A framework for facilitation 36 4 Facilitating yourself 46 5 Facilitating another 54 6 Facilitating a group 65 7 Making interventions 78 8 Shifting levels 87 9 Dialogue and storytelling 97 10 Getting to consensus 105 11 Addressing confl ict 114 Part 2 1 Facilitation and the client 127 2 Cooperative processes in organizations 140 3 Facilitator ethics 149 4 A sustainable society 161 5 Facilitation and therapeutic groupwork 167 6 Facilitation online 175 7 Mapping the fi eld of facilitation 183 Part 3 1 Facilitator education 197 2 Training program 206 3 Processes 233 4 Design frameworks 294 5 Other resources 316 Appendices A Earthsong Eco-Neighbourhood Body Corporate Rules 321 B Hand signs 324 Notes 327 Bibliography 332 Index 339

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Book SynopsisThe globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust in a wide variety of organizational settings.Trade Review'Organizational Trust pursues the resolution of a contemporary conundrum, the cross-cultural differences in the bases of trust among the diverse workforces of our global economy. This cutting-edge compendium is rich in up-to-date research and theory regarding the working of trust around the world. Highly recommended.' Denise M. Rousseau, Carnegie Mellon University'Organizational Trust provides an excellent overview of the dynamic interplay of trust and culture. The volume is both academically rigorous and practically useful. It is a valuable read for researchers as each chapter suggests intriguing avenues for future scholarly inquiry. Likewise, every chapter provides implications for experts and practitioners interested in relevant issues of building trust across cultures.' Nadezhda Gotcheva, Work, Employment and SocietyTable of ContentsList of figures; List of tables; Editors; Contributors; Editors' acknowledgements; Part I. The Conceptual Challenge of Researching Trust Across Different 'Cultural Spheres': 1. Introduction: unraveling the complexities of trust and culture Graham Dietz, Nicole Gillespie and Georgia Chao; 2. Trust differences across national-societal cultures: much to do or much ado about nothing? Donald L. Ferrin and Nicole Gillespie; 3. Towards a context-sensitive approach to researching trust in inter-organizational relationships Reinhard Bachmann; 4. Making sense of trust across cultural contexts Alex Wright and Ina Ehnert; Part II. Trust Across Different 'Cultural Spheres': Inter-Organizational Studies: 5. Examining the relationship between trust and culture in the consultant-client relationship Stephanos Avakian, Timothy Clark and Joanne Roberts; 6. Checking, not trusting: trust, distrust and cultural experience in the auditing profession Mark R. Dibben and Jacob M. Rose; 7. Trust barriers in cross-cultural negotiations: a social psychological analysis Roderick M. Kramer; 8. Trust development in German–Ukrainian business relationships: dealing with cultural differences in an uncertain institutional context Guido Möllering and Florian Stache; 9. Culture and trust in contractual relationships: a French-Lebanese cooperation Hèla Yousfi; 10. Evolving institutions of trust: personalized and institutional bases of trust in Nigerian and Ghanaian food trading Fergus Lyon and Gina Porter; Part III. Trust Across Different 'Cultural Spheres': Intra-Organizational Studies: 11. The role of trust in international cooperation in crisis areas: a comparison of German and US-American NGO partnership strategies L. Ripley Smith and Ulrike Schwegler; 12. Antecedents of supervisor trust in collectivist cultures: evidence from Turkey and China S. Arzu Wasti and Hwee Hoon Tan; 13. Trust in turbulent times: organizational change and the consequences for intra-organizational trust Veronica Hope-Hailey, Elaine Farndale and Clare Kelliher; 14. The implications of language boundaries on the development of trust in international management teams Jane Kassis Henderson; 15. The dynamics of trust across cultures in family firms Isabelle Mari; Part IV. Conclusions and Ways Forward: 16. Conclusions and ways forward Mark N. K. Saunders, Denise Skinner and Roy J. Lewicki; Index.

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Book SynopsisDr Paul Aldrich is Global Head of People and Performance for Pemberton Asset Management with over 25 years' experience of talent management. He is a Visiting Fellow at Durham University Business School, Senior Lecturer in business and human resource management at the University of Roehampton and a Chartered Fellow of the CIPD.Andrew Pullman is a people management professional with 30 years' experience in HR at firms including JP Morgan, Deutsche Bank and Dresdner Kleinwort. He founded People Risk Solutions to provide people management advice and a technology-based people compliance firm, PeopleClear. He is a Chartered Fellow of the CIPD and a lecturer at Cass Business School.Trade Review"Takes us on a comprehensive and engaging journey through what it takes to run a successful organization when the surrounding context is changing fast. The narrative combines deep insight from experienced business leaders, consultants and academics together with case studies from a range of employers. An essential guide for all current and aspiring leaders of people." * Chris Cummings, Chief Executive, The Investment Association *"Wow! Building an Outstanding Workforce does an incredibly thorough and thoughtful job of defining the workforce of the future. This book is a treasure because it summarizes so much information in useful ways, but then goes beyond to offer creative options for the workforce of the future. A neo-classic." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, and Partner, The RBL Group *"A tour de force of the workplace psychology literature as it applies to the problems and issues in business at the moment." * Professor Sir Cary Cooper, CBE, The 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School *"An excellent synthesis of the broad evidence base for what drives effective people management. A great resource for Human Resources professionals and for anyone in the world of work." * Rupert McNeil, Government Chief People Officer (United Kingdom) *"Despite a vast body of evidence on how to unlock human potential, most companies still struggle with basic talent management issues. This book digests some of the key insights from this field to provide a practical guide for leaders interested in building a high-performing organization." * Tomas Chamorro-Premuzic, Professor of Business Psychology, UCL and Columbia University *"A deeply insightful book on the building blocks of people management that truly drive company performance. It offers a new framework for people management that hands back the responsibility for creating an outstanding workforce to the leadership of the company. Exactly where it belongs. This is a powerful book for leaders and people professionals." * Hein J M Knaapen, Chief HR Officer, ING Bank *"Businesses that are able to acquire an inspire top talent are able to do extraordinary things, winning and growing market share on a sustainable and profitable basis. Building an Outstanding Workforce delivers the evidence base that demonstrates the importance of the thoughtful leadership which is required to achieve this." * Symon Drake-Brockman, Chief Executive, Pemberton Asset Management Group *"As we accelerate into the realities of the fourth industrial revolution, this book distils important research, concepts and aspects of organizational & economic transformation, technology and the future of work into an excellent series of frameworks for understanding the impacts, the scenarios that could evolve and guidance for how to navigate them. A truly excellent and comprehensive business companion for those that need to know the big picture now!" * Graham Kellen, Chief Digital Officer, Schroders Asset Management *"Building an Outstanding Workforce has comprehensively captured various aspects of people management in different cultural contexts. A must-read for any leader who is deeply committed towards raising the bar on people management." * Nupur Singh Mallick, CHRO, Tata Group *"Takes an impressively broad yet comprehensive view of people management and workforce building across multiple academic fields and practical professional roles. The rich experience of the authors allows them to insightfully investigate issues and cases across different cultural and social contexts. As such this book will be very useful for business leaders, senior organizational development professionals and researchers in China, Asia and beyond." * Ming Guo, Managing Director, EAL Consulting Shanghai *"An accessible, concise, impressive book that covers a critical business area. This is a resource I would recommend to all those who believe tomorrow's workforce is the key to commercial success and who want an overview of the subject presented with clarity, focus and purpose." * Baroness Virginia Bottomley, Chair, Board Practice, Odgers Berndtson *"Creating the skills and capabilities of the future is absolutely critical to surviving and thriving in this digitally disrupted world. Building an Outstanding Workforce provides a roadmap for HR and Learning professionals to enable and accelerate transformations." * Bill Pelster, Former Chief Learning Officer, Deloitte and creator of Deloitte University *"If you want to create a higher performance work culture, while treating people with dignity, respect and developing your talent, this book is for you." * Jonathan Passmore, Professor of Coaching & Behavioural Change and Director of Henley Centre for Coaching & Behavioural Change, Henley Business School *"A giant of a business book. Brilliantly researched and supported with great case studies, it provides an-depth analysis of how and why traditional approaches to organizational design need to change. Drawing on the latest business psychology insights and applying them in reality, this book delivers on its ambitious agenda." * Lucy Adams, CEO of Disruptive HR and author of 'HR Disrupted' and 'The HR Change Toolkit' *"Weaves together the perfect tapestry of current workforce research, classical business theory, technology advances, and the role of human nature and the brain. This highly useful book proves that when it comes to designing a future-proof 21st century organization, the more things change, the more they stay the same. A leader must-read." * Alexandra Levit, Author of Humanity Works *"In Building an Outstanding Workforce, the title speaks for itself because the book is a comprehensive guide to help readers do just that. A must-read for any business professional!" * Jacob Morgan, Author of The Future of Work and Founder of the Future of Work University *"This book is engaging, comprehensive and will prove relevant to those interested in the aetiology of behaviours and people management per se. A well needed source indeed." * Dr Michelle Hunter-Hill, Senior Lecturer, Human Resource Management and International Business, University of Roehampton Business School *"A thoughtful and engaging book that will appeal to both business leaders and managers and those aspiring to these positions. It is structured clearly and provides an informative insight into achieving organisational objectives through a better understanding of people at both the individual and group level." * Laurie J. Mullins, Author of Organisational Behaviour in the Workplace 12th ed. *Table of Contents Chapter - 00: Introduction; Section - ONE: People; Chapter - 01: Evolutionary psychology and neuroscience; Chapter - 02: Personality psychology and intelligence; Chapter - 03: Bias, stereotypes, group culture and decision making; Chapter - 04: Motivation; Chapter - 05: Leadership; Section - TWO: Environment; Chapter - 06: Organizations; Chapter - 07: Technology and the future of work; Chapter - 08: Demographics; Chapter - 09: Culture; Chapter - 10: Social responsibility; Section - THREE: Workforce planning; Chapter - 11: Planning and people risk; Chapter - 12: Human capital metrics and reporting; Chapter - 13: People analytics; Chapter - 14: Employee engagement and employee experience; Chapter - 15: Wellbeing; Chapter - 16: The future of people development; Section - FOUR: The future of professional people management; Chapter - 17: People functions; Chapter - 18: Professional people management; Chapter - 19: People - Creating an Outstanding Workforce

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Book SynopsisBusiness Challenging Business Ethics: New Instruments for Coping with Diversity in International Business.- In Search of Instruments. Business and Ethics Halfway.- Business Ethics Auditing More Than a Stakeholder's Toy.- Is It Ethical to Use Ethics as Strategy?.- Coercion, Guidance and Mercifulness: The Different Influences of Ethics Programs on Decision-Making.- Communicating about Ethics with Small Firms: Experiences from the U.K. and Spain.- Corporate Communication and Impression Management New Perspectives Why Companies Engage in Corporate Social Reporting.- The Dialogical Turn of Public Relation Ethics.- Values in Decision-Making Processes: Systematic Structures of J. Habermas and N. Luhmann for the Appreciation of Responsibility in Leadership.- Cross-Cultural Methodological Issues in Ethical Research.- Managing Cross Cultural Business Ethics.- International Enterprises and Trade Unions.- An Ethics of Care or an Ethics of Justice.- The Limits of Shareholder Value.- Ethical Business and Investment: A Model for Business and Society.- Reasons To Be Ethical: Self-Interest and Ethical Business.- The Spanish Code for Good Corporate Governance (Olivencia Report): An Ethical Analysis.- The Cultural Dimension of Codes of Corporate Governance: A Focus on the Olivencia Report.- Innovation and Ethics Ethical Considerations in the Innovation Business.- Human Rights and Business Ethics: Fashioning a New Social Contract.Table of ContentsBusiness Challenging Business Ethics: New Instruments for Coping with Diversity in International Business; J. Sójka, J. Wempe. In Search of Instruments. Business and Ethics Halfway; H.J.L. van Luijk. Business Ethics Auditing - More Than a Stakeholder's Toy; J. Rosthorn. Is It Ethical to Use Ethics as Strategy? B.W. Husted, D.B. Allen. Coercion, Guidance and Mercifulness: The Different Influences of Ethics Programs on Decision-Making; A. Nijhof, et al. Communicating about Ethics with Small Firms: Experiences from the U.K. and Spain; L.J. Spence, J.F. Lozano. Corporate Communication and Impression Management - New Perspectives Why Companies Engage in Corporate Social Reporting; R. Hooghiemstra. The Dialogical Turn of Public Relation Ethics; R. van Es, T.L. Meijlink. Values in Decision-Making Processes: Systematic Structures of J. Habermas and N. Luhmann for the Appreciation of Responsibility in Leadership; E. Schnebel. Cross-Cultural Methodological Issues in Ethical Research; G. McDonald. Managing Cross Cultural Business Ethics; C.J. Moon, P. Woolliams. International Enterprises and Trade Unions; M. Meel, M. Saat. An Ethics of Care or an Ethics of Justice; W. French, A. Weis. The Limits of Shareholder Value; P. Koslowski. Ethical Business and Investment: A Model for Business and Society; R. Spiller. Reasons To Be Ethical: Self-Interest and Ethical Business; J. Kaler. The Spanish Code for Good Corporate Governance (Olivencia Report): An Ethical Analysis; J.F. Lozano. The Cultural Dimension of Codes of Corporate Governance: A Focus on the Olivencia Report; A.J.G. Sison. Innovation and Ethics Ethical Considerations in the Innovation Business; Y. Fassin. Human Rights and Business Ethics: Fashioning a New Social Contract; W. Cragg.

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Book SynopsisEmpowering organizations to thrive, this book provides a clear diagnostic framework with specific approaches and processes that leaders can use to build a negotiation function that will succeed each and every time.Negotiation is a required skill and a core competency, but most organizations focus exclusively on individual negotiation skills and abilities and pay little attention to the internal culture and environment that shapes and guides these individuals. This book takes a dramatically different approach to building success in each and every negotiation, producing results that align with organizational strategy at all levels.Professionals in sales, procurement and supply chain, human resources, change management, mergers and acquisitions, contracts, start-ups, construction partnering, and training consultants and students of business and law will value a text that understands how to build negotiation skills and capability across the organization by aligning individTrade Review"Strategic Negotiation: Building Organizational Excellence teaches us that consistent success in negotiating ultimately rests not on an organization having great negotiators--those are needed--but on the organization being built and optimized to support great negotiating. Furlong and Gordon take us a step farther than the existing literature, and provide clear guidance for the internal work an organization must do to prepare to effectively partner with negotiating counterparts. The guidance is specific, nuanced, and presented with clear specification for implementation. And a hidden gem here: the NCM not only sets a company up for better negotiations: it points to much better overall integration of structure, strategy and practice across the organization."Eben A. Weitzman, PhD, Department of Conflict Resolution, Human Security, and Global Governance / John W. McCormack Graduate School of Policy and Global Studies / University of Massachusetts Boston"Negotiation teaching has always focused on what the spokespeople say to each other, around a table or zoom screen. This book goes far beyond this, to explain what an organization must do to bargain well. It’s unique among books on bargaining—it explains, clearly and straightforwardly, what a community group or large corporation should do to prepare its people to bargain effectively and achieve its long term goals." Professor Dwight Golann, Suffolk University Law School"Strategic Negotiation: Building Organizational Excellence is a game changer! This is the perfect book for anyone that wants to learn about the inner workings of the art and science of negotiating. This is Da Vinci - artist and engineer. For the first time ever, there is a book that takes a comprehensive approach to providing tools needed to educate individuals and organizations about negotiation and how the two work in partnership to create a standard and uniformity in how we negotiate. I will be using this masterpiece as mandatory reading in both my undergraduate and graduate courses. The days of how we traditionally build negotiation competency is over."Dr. Marc Williams, Pacific University, Founding Director, Center For Entrepreneurship, Sports and Entertainment"If you're looking for a research-based how-to guide on navigating negotiations within your organization, then this is one you should definitely keep by your nightstand. The negotiation frameworks, countless real-world examples, and in-depth analysis made Strategic Negotiation table a powerful resource for both novice to experienced negotiators. "Coach AK Ikwuakor, Certified Executive Coach & Sales Coaching Lead at Google"Josh and Gary have identified and solved for a real gap in the space of negotiation theory and training. By taking a team and systems approach to enhancing the skill set for the organization, not just the individual, they tap into all of the alignment and reinforcing mechanisms necessary to drive meaningful and sustainable behavior change and organizational impact."Stephen Frenkel, Voyager Executive Consulting, LLC, Senior Director of Organizational Development at Cigna"A fresh look at the elements of successful, repeatable negotiation competence for organizations. By focusing on the organization and not just individual negotiator's skills, this book is a real contribution to the field. Graphics, summaries, and real-world examples give added value."James E McGuire, JAMS, Mediator and Arbitrator"Most view negotiation as occurring between two disputing parties. Sometimes, in online dispute resolution, technology serves as a kind of 'Fourth Party,' assisting in some way to manage communication. Strategic Negotiation: Building Organizational Excellence expertly points us in a new and valuable direction by alerting us to the powerful influence of the organization on the participants."Ethan Katsh, Director at National Center for Technology and Dispute Resolution at the University of Massachusetts, Amherst"Joshua and Gary have developed a holistic and systemic negotiation approach that aims to connect individual training with organisational and institutional needs. Their Negotiation Capability Model is a useful tool to broaden the field of negotiation to help us focus on the connections between individual skills and abilities through alignment with strong organisational frameworks."Enda Young, Founder of the Negotiation and Influencing Programme at Queen's University Belfast and Managing Director of Mediation, Northern Ireland"Negotiation doesn’t happen in a vacuum. Furlong and Gordon recognize this and show the reader how organizations can set the stage for negotiation success by taking a holistic approach to the practice. This book is a valuable addition to the bookshelves of negotiators and organizational leaders alike."David Wagner, University of Oregon Professor of Management"This book changed my perspective on how to train negotiators. Rather than focusing on building the skills of an individual, I learned how important the context of the organization is to set them up for success. The Negotiation Capability Model brings a clear, specific, and actionable framework to create the right environment for negotiators to truly succeed."Mary Miksch, Director of Organizational Development and Training at Neil Kelly Company"If any organisation wants to turbo-charge their negotiations then this book provides the insight. This book allows any organisation to self-assess its own maturity to develop a unique roadmap for evolving both firm and individuals over time - a must-read for individual professionals and business leaders alike!"Cosette M. Reczek, Founder, Permuto Consulting"This book offers a strong argument and path for improving your organization’s efficacy, and bottom line, by improving foundational negotiation capabilities. As an engineer, the structure and applicable model resonated loudly for the organizations I work with!"Peter Cheimets, Lead Business Developer at the Smithsonian Astrophysical ObservatoryTable of Contents1. The Negotiation Assessment Tool. 2. Negotiation as Art and Science. 3. An Overview of the Negotiation Capability Model. 4. Level 2 of the Negotiation Capability Model -- Repeatable Competence. 5. Level 3 of the Negotiation Capability Model -- Adaptive Flexibility. 6. Level 4 of the Negotiation Capability Model -- Optimized Performance. 7. Implementing Alignment - Mapping the Journey. 8. Many Forms of Success - The Negotiation Capability Model Applied. 9. Tools and Guides for Assessment, Planning and Reflection. 10. A Curated List of Resources

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Book SynopsisThe coronavirus pandemic forced work back into the home on a massive scale. The long-held belief that work and home are separate spheres of economic life was turned on its head overnight. Many employees were new to this way of working and many employers had to manage a disparate workforce for the first time. This book reviews what impact this shift had on the lives of millions of employees, the organisations which employ them and the societies in which they live. It also looks to a future in which more work is carried out remotely at home, in the local café, restaurant or bar, or while moving from place to place. The book syntheses the existing evidence in an accessible and easy-to-read way. It will appeal to all those who want a quick and concise introduction to the major themes associated with remote and hybrid working. This will include teachers, lecturers, students, academics and policy-makers as well as those who have experienced the challenges and benefits of hoTrade Review"Of all the changes that COVID-19 has demanded, the rise of remote working is among the most likely to stick long term. This excellent book gives an accessible yet thoroughly research-based account of the key issues – from the historical development of remote working, to the forms it takes (including hybrid working) and the implications for people management and quality of working life". Jonny Gifford, Senior Advisor for Organisational Behaviour, Chartered Institute of Personnel and Development"The author’s 25 years of seminal scholarship on homeworking gives credibility and authority to his reflections on the nature of remote working in the post-pandemic era. This is a concise and essential book for researchers, employers and remote-working employees". Brendan Burchell, Professor of Sociology, University of Cambridge, UK"This book offers an excellent resource for those researching or interested in learning more about remote and hybrid working. With relevance to academics, practitioners, policy-makers and students, this book provides important insights into historical and current trends, impacts for employees and employers, and the potential future of work. In the spirit of hybrid working don’t just buy one copy of this book, buy two, one for when you are working at the office and one for when you are working at home!" Dan Wheatley, Reader in Business and Labour Economics, University of Birmingham, UK"This is an excellent exposition of the history, present and future of remote working based on robust research evidence. A must read for anyone interested in how the changing location of work affects our lives". Ying Zhou, Professor of Human Resource Management, University of Surrey, UKTable of Contents1: Setting the Scene 2: Defining Remote 3: Trends in Remote 4: Remote Working and the Employer 5: Remote Working and the Employee 6: The Future of Remote Working

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Book SynopsisThis new edition of Readings and Cases in International Human Resource Management is a classic edited textbook, taking account of recent developments in the international human resources management (IHRM) field, such as the pandemic, the role of diversity, equity, and inclusion, as well as climate change. It includes a range of key readings that are essential for understanding the field and contextualizes each one with a selection of real-life case studies that demonstrate their meaning and impact in practice.The book aims to sensitize the reader to the complex human resource issues that exist in the global business environment. To that end, it strives to publish âœtried and trueâ readings and cases that provide stimulating and intellectually challenging material and are written in ways that engage both the student and the instructor.Key features include: New readings and case studies that account for recent changes in the field, positioned alongsiTable of ContentsContents List of Illustrations Preface Acknowledgments List of Contributors B. Sebastian Reiche, Günter K. Stahl, Mark E. Mendenhall, and Gary R. Oddou Introduction: Christine Tseng’s Journey through Difficult International HRM Terrain PART I The Context of IHRM: Challenges, Strategies, and External Forces Readings 1.1 Paul Evans, Vladimir Pucik, Ingmar Björkman, and B. Sebastian Reiche Putting the Challenges of International Human Resource Management into Historical Perspective 1.2 Vlad Vaiman and David G. Collings Global Talent Management: Past, Present, and Future 1.3 Markus Pudelko Global Integration versus Local Responsiveness in International HRM Cases 1.1 Ingmar Björkman Paula Johnson: Building a World-Class Product Development Center in China 1.2 Evalde Mutabazi and C. Brooklyn Derr Socometal: Rewarding African Workers 1.3 Roger Hallowell, David Bowen, and Carin-Isabel Knoop Four Seasons Goes to Paris PART II Cross-Cultural and Diversity Management Readings 2.1 Robin J. Ely and David A. Thomas Getting Serious About Diversity: Enough Already with the Business Case 2.2 Josefine van Zanten and Alexander Fleischmann Inclusion in Organizations: Taking Stock and Going Forward in Turbulent Times 2.3 Pankaj Ghemawat and B. Sebastian Reiche National Cultural Differences and Global Business 2.4 Nana Yaa Gyamfi, Stacey R. Fitzsimmons, Christoph Miska, and Günter K. Stahl Multicultural Individuals: What Can They Bring to Global Organizations? Cases 2.1 Joanne Barnes WTC: The Challenge to Create a Culture of Equity, Inclusion, and Belonging 2.2 Álvaro San Martín Hiring a Chef – Decision Making Simulation 2.3 B. Sebastian Reiche and Yih-Teen Lee Uwa Ode: Embracing Life and Career across Cultures PART III Global Staffing and Management of Global Mobility Readings 3.1 David G. Collings, Anthony McDonnell, and Amy McCarter Types of International Assignees 3.2 Mark E. Mendenhall, Gary R. Oddou, and B. Sebastian Reiche The Expatriate Performance Appraisal Conundrum 3.3 Jaime Bonache, Celia Zárraga-Oberty, and Luigi Stirpe The Compensation of Corporate Expatriates Cases 3.1 J. Stewart Black Fred Bailey: An Innocent Abroad 3.2 Paula Caligiuri and Henry W. Lane Selecting a Country Manager for Delta Beverages India: Parts 1 and 2 3.3 Günter K. Stahl, Mark E. Mendenhall, and Mihaela Dimitrova Andreas Weber’s Reward for Success in an International Assignment – A Return to an Uncertain Future PART IV People Issues in Global Teams, Alliances, Mergers, and Acquisitions Readings 4.1 Martha L. Maznevski and Celia Chui Leading Global Teams 4.2 Paul Evans, Vladimir Pucik, and Ingmar Björkman Managing Alliances and Joint Ventures 4.3 Satu Teerikangas, Günter K. Stahl, Ingmar Björkman, and Mark E. Mendenhall Managing People and Culture in Mergers & Acquisitions Cases 4.1 Yih-teen Lee, B. Sebastian Reiche, and Carlos Sánchez-Runde Haier India: Aiming for Market Leadership 4.2 Ingmar Björkman and Günter K. Stahl Growth Through Cross-Border Acquisitions: Can Lenovo Repeat Its Success Story? 4.3 Emma Nordbäck and Maggie Boyraz The Rise and Fall of a Global Virtual Team PART V Responsible Leadership in a Global and Cross-Cultural Context Readings 5.1 Philip H. Mirvis Developing Globally Responsible Leaders 5.2 Günter K. Stahl, Christoph Miska, Laura J. Noval, and Mary Sully de Luque The Challenge of Responsible Global Leadership 5.3 Mike Rosenberg Business and Sustainability Cases 5.1 B. Sebastian Reiche and Yuan Liao Nestlé's Alliance for YOUth: Parts A and B 5.2 Atri Sengupta and Nicola M. Pless Juggling the Interests of Different Stakeholders? The Roles of Responsible Leadership and Human Resource Management 5.3 Barbara Coudenhove-Kalergi and Christian Seelos EVN in Bulgaria: Engaging the Roma Community Index

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Book SynopsisAt the core of The Relationship Factor in Safety Leadership are eight beliefs about human nature that are common to leaders who successfully communicate that safety is important while meeting business results. Using stories and business language the book explains how to create and recover important stakeholder relationships by setting priorities and taking action based on these beliefs.The beliefs are based on the authorâs 25 years of experience supporting operational and safety leaders with successful and unsuccessful change efforts in pharmaceutical, nuclear, mining, manufacturing and power generation. The author also offers compelling evidence from many social and scientific disciplines that support the conclusion that satisfying our need for relationship is a major motivator. The Five Orientations Model offers a perspective on solving complex problems when confronted with multiple demands. The book provides managers and supervisors with the motTrade Review"The Relationship Factor in Safety Leadership fills in the missing link in the increasingly important concept of "safety culture" by showing with personal experiences and review of research how important the face-to-face relationship of openness and trust is in the whole safety field. This book shows how open communication, trust, psychological safety, all hinge on the personal relationship across all levels of the hierarchy and within the working team. Personal relationships are critical in all the high hazard industries and are central to patient safety in our health care system. This book should be the foundation of the training of all safety workers, managers, and leaders." — Edgar H. Schein, Professor Emeritus MIT Sloan School of Management, author with Peter Schein of Humble Leadership: The Power of Relationship, Openness, and Trust (2018)"Thank you, Rosa, for so eloquently reminding us that managing the safety of people is not the same as managing the safety of the systems they operate. You have produced a readable, concrete guide that helps us understand how to build and nourish the relationships that are foundational to the success of safety leadership." — Professor Sidney Dekker, Safety Science Innovation Lab, Griffith University, Brisbane Australia"For too many years, safety management has put nearly all of its effort into attempts to control and/or "fix" employee behavior. As a result, many companies are drowning under a sea of rules, cardinal rules, over complicated procedures and high-dollar behavior modification schemes. The result is a prohibitively expensive and overly complex workplace where getting anything done, including safety, is far too difficult. Worse, serious incidents and fatalities are actually on the rise in many countries, including the US. In The Relationship Factor in Safety Leadership Ms. Carrillo has given us a far more productive and sustainable path forward; one that views employees as resources rather than liabilities. Using real life stories and examples Ms. Carrillo makes the case that it’s not our workers that need fixing; it’s our antiquated command and control approaches to leadership. She intelligently and convincingly argues that, rather than piling more and more controls on our workforce, we are better served by building relationships and partnerships with our workers that drive organizational excellence. As Ms. Carrillo states in her Eight Beliefs of Relationship Leadership' "people are able and willing to contribute to the success of the enterprise." I can attest from personal experience to the truth of this statement and I think Ms. Carrillo’s provocative new book will convince you as well. Although her book is aimed at safety leadership, her compelling lessons on the importance of building worker relationships, based on trust and respect, are universal. Smart companies increasingly realize that employees aren’t a problem to be controlled but a willing resource for solutions and continuous improvement. Anyone interested in the benefits of an engaged workforce committed to driving organizational excellence will greatly benefit from reading this book." — Jim Loud CSP MS MPH, Independent consultant and author with 40 years of corporate management experience with large commercial nuclear power utilities and Los Alamos National Laboratory"I have been following Rosa’s work for 15 years. As a researcher, I appreciate her ability to interweave science and practical experiences to articulate the meaning and value of Relationship. This element is at the core of employee engagement and leadership, but seldom discussed or mentioned. Thank you Rosa for your incredible insights that enlighten us and your courage to speak up. For leaders who are genuinely interested in the safety and wellbeing of their employees, I humbly urge you to study this book and be ready for the introspective journey it will lead you through." — Mei-Li Lin, PhD, Senior Vice President of Innovation, Solutions and Partnership, DEKRA"Trained engineers aren’t typically enthusiastic about ‘feely’ stuff like relations, but here I am proving otherwise. This book barely uses the term, safety culture, (well done!). The advice here will do more to positively influence your organisation's culture than any assessment, metric or culture program can do. Culture is something that emerges when people interact over time. Influence the relationships, influence the culture! It is great to read Rosa’s work and its applications. Merely sitting down and reflecting on the eight beliefs of Relationship Centered Leadership is immensely powerful and giving!" — Carsten Busch, mindtherisk.com, author of Safety Myth 101Table of Contents1 Making the Case for Relationship Centered Safety Leadership 2 Review of Relationship Based Research 3 Eight Beliefs and Principles of Relationship-Centered Leadership 4 Trust: Recovering, Creating and Holding On 5 Problem Solving in a Relational World 6 Unification 7 Penetration 8 Resolution 9 Enactment 10 Perseverance 11 Conclusion

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Book SynopsisLeadership has gone through many changes in the last couple of decades. We have realized that outstanding leadership is not about being authoritarian and exercising control. It is not only about the intelligence quotient (IQ) but also about emotional intelligence. To be an exceptional leader, you need several essential skills, all of which you can learn. The skills are nuanced with emotional intelligence, which you can gain. This book is unique: the author weaves leadership ideas with the song titles of The Beatles, making this book fun, playful, thoughtful, and valuable. Each chapter is organized with the key message on a leadership attribute prompted by a Beatles' song title, tips on becoming better on the topic, a practice suggestion, questions to ask yourself to think about the message, and resources for more reading. The author begins each chapter with how and why she chose the song and includes fun facts. It's an engaging book that blends the words of perhaps the greateTrade Review"I can think of at least two good reasons for reading this delightful book. First, the leadership lessons that include the author’s story are as engaging as they are compelling. A brilliant student who studied engineering while becoming fascinated by leadership at an early age, Shantha Mohan jumps off the page in a way that makes you wish she was a friend living nearby. Second, it’s just plain fun to think about these old Beatles songs as leadership lessons." Amy C Edmondson, Professor, Harvard Business School; Author of The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. (Wiley 2019)"Leadership Lessons with The Beatles is an extraordinary literary tour de force and a worthy addition to the catalog of must-have actionable business books. Principally a guide to developing leadership skills, it uses the important themes of several famous Beatles songs to explore and teach the core skills that great leaders exhibit. But it’s so much more than that. Shantha takes the reader on a journey through contemporary technology history including many of her own personal stories and experiences, stopping to share the lessons of successful organizations and their leaders such as PepsiCo, Microsoft, Tesla, Starbucks, and many others. At each step, leadership tools and techniques are explained in simple and practical terms. Shantha has written an accessible and practical book for aspiring leaders, existing leaders, and anyone interested in developing important skills for the 21st century economy. Of course, fans of The Beatles, like myself, will get a particular kick from Shantha’s approach to the subject matter."Jonathan Reichental, Founder, Professor, and Author"Just like music resonates deeply, striking a chord within us that moves and motivates, Leadership Lessons with The Beatles will resonate with everyone who desires to improve our world by investing in others. In the dynamic world, the need for outstanding leadership remains unchanged, and Shantha allows the reader to learn key lessons she discovered in her successful career. The powerful yet straightforward advice she offers will help others create an environment where people flourish, supporting employees to do their jobs and meet their own needs. Her guidance will help all of us become better leaders and better people." Peter Boatwright, Professor, Tepper School of Business; Director, Integrated Innovation Institute, Carnegie Mellon University"Shantha has a ticket to ride the wealth of experience garnered during a distinguished career as an entrepreneurial leader to deliver these pearls of wisdom. Full of down-to-earth common sense, this book is akin to a best friend giving much-needed heartfelt advice like a blackbird singing in the dead of night. In this post COVID world, it heralds in a good day’s sunshine. Imagine coming together to discuss any problem with a little help from your friends. Let it be part of your magical mystery tour of leadership." Stuart Evans, Distinguished Service Professor, Integrated Innovation Institute, Carnegie Mellon University- Silicon Valley"After reading so many different books on leadership over the years, I sort of lost interest in the subject and hadn’t read one in many years. Shantha’s refreshing approach to the topic is brilliant, and it sucked me right in. I think I was in the third chapter before I realized I was still standing up and needed to find a comfortable place to sit and read the rest. Familiar metaphors are powerful tools for illustrating and learning new ideas. Shantha nails this in a powerful and entertaining way by tying in her own hard-earned and unique leadership lessons with our collective and near universal familiarity with different Beatles songs that bring each chapter to life. I’ve since dusted off my Beatles collection and have been putting Shantha’s unique leadership lessons to work." Mark Bowles, Serial Entrepreneur"Leadership Lessons with The Beatles highlights sixteen ways to become a better leader, each featuring actionable tips and anchored in a well-known Beatles song. (My personal favorite? All You Need Is Love!) Hear any of those songs and you can't help but be reminded of the book's great insights."Alan Eagle, co-author How Google Works and Trillion Dollar Coach"Shantha Mohan delivers insightful leadership advice to both novice and seasoned leaders, uniquely aligning her real-life examples with universally-recognized story tellers. Leadership Lessons with the Beatles brings together multiple core concepts for elegant management success into a concise, engaging journey."Dave McCandless, Information Technology Executive, Advisor and Lecturer, current Senior Director Information Technology, Guardant Health"Have you ever pondered the possibilities of merging the unquenchable spirit and optimism of the Beatles’ timeless music with a humanist-oriented business strategy? Shantha Mohan’s Leadership Lessons with the Beatles does precisely that. In this way, Mohan gifts the world with a winning approach to affording our business lives with the Fab Four’s unique balance of buoyancy and goodwill. Better yet, Mohan demonstrates the myriad ways in which a humanist outlook not only benefits the world of business, but can help it truly thrive."Kenneth Womack, John Lennon 1980: The Last Days in the Life"I was lucky to have Shantha as my mentor and role model early in my career. It is beautiful to see the standards she lived by transformed into leadership lessons in Leadership Lessons with the Beatles. The essays in the book will help you become a better leader - for example, "Within You Without You" on becoming a humble leader - and how to live life to the fullest. If you are an aspiring leader, use this book as your guide and inspiration." David Sun, CEO, SF HealthcareTable of ContentsPart 1: Leadership Attributes Chapter 1: Getting Better—Optimism Chapter 2: Within You Without You—Humility Chapter 3: The Long and Winding Road—Tenacity Chapter 4: Get Back to Curiosity Chapter 5: Help!—Being Vulnerable Chapter 6: Think for Yourself Part 2: Leadership Skills Chapter 7: I Want to Tell You— Communication Chapter 8: We Can Work It Out—Negotiation Chapter 9: Any Time at All— Being Available Chapter 10: I Me Mine—Empowering Chapter 11: All You Need Is Love—Heart-led leadership Part 3: Leadership Mastery Chapter 12: I’ve Got a Feeling—Using intuition Chapter 13: Hello, Goodbye—Balancing the Tensions Part 4: Care Chapter 14: Let It Be—Handling stress Chapter 15: The Inner Light—Lifelong learning Chapter 16: When I’m Sixty-Four—Balancing Family and Work

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