Personnel and human resources Books
Berrett-Koehler Opening Doors to Teamwork and Collaboration; 4
Book SynopsisOrganizations are only as productive as the interactions that take place between individuals, teams and divisions. This book is a short, engaging guide for dramatically improving the quality of these interactions. The four âœkeysâ that Judith Katz and Frederick Miller provide offer a framework and a common language for creating an open, honest and supportive workplace, one where people arenât afraid to speak up and where everyone feels respected. The four keys are:â Lean into Discomfort: Be willing to move beyond your comfort zone, and help create an environment where others feel the same way.â Listen as an Ally: Try to find ways you can support fellow employeeâs ideas. â Share Your Intent and Intensity: Make it crystal clear how committed you feel to any idea you raise.â Share Street Corners: Your perspectiveâyour cornerâis only one point of view. Actively encourage people from other âœcornersâ to offer their perspectives.
£20.00
Microcosm Publishing, LLC How to Manage Autistic Employees
Book Synopsis
£10.44
Greenleaf Book Group LLC The Best Team Wins: Build Your Business Through
Book SynopsisReduce Hiring Risks and Predict Success New Mindset. In The Best Team Wins, author Adam Robinson gives you a proven, straightforward, and effective method for hiring new employees. He teaches you how to rethink the process of finding, assessing, and hiring the right people. New Methods. Robinson, a recruiting professional with over twenty years experience, shows you how to; Use a Data-Driven Job Profile to Assess Candidate Risk; Build a Candidate Scorecard; Rate the Candidate's Core Competencies; Ask the Right Questions to Dig Deeper in Interviews; Craft an Offer the Candidate Can't Refuse; Better Results. By following Robinson's in-depth process, you can eliminate guesswork and focus on building a team that will bring value to your company's culture and bottom line.
£18.50
Berrett-Koehler Strategic Analytics: Advancing Strategy Execution
Book SynopsisMore than ever, data drives decisions in organizatons - and we have more data, and more ways to analyze it, than ever. Yet strategic initiatives continue to fail as often as they did when computers ran on punch cards, Economist and research scientist Alec Levenson says we need a new approach.The problem, Levenson says, is that the business people who devise the strategies and the human resources people who get employees to implement them use completely different analytics. Business Analytics can determine if operational priorities aren't being achieved but can't explain why. HR analytics reveal potentially helpful policy and process improvements but can't identify which would have the greatest strategic impact.This book shows how to use an integrated approach to bring these two pieces together. Levenson presents a thorough and realistic treatment of the reasons for and challenges of taking an integrated approach. Heprovides details on the different parts of both enterprise and human capital analytics that have to be conducted for integration to be successful and includes specific questions to ask, along with examples of applying integrated analytics to address particular organizational challenges.Effective analytics is a team sport. Levenson's approach allows you to get the deepest insights by bringing people together from both the business and HR perspectives to assess what's going on and determine the right solution.
£22.95
Berrett-Koehler Employee Surveys That Work: Improving Design,
Book SynopsisEmployee Surveys That Work offers groundbreaking ways to make employee surveys more useful, accurate, and effective. It is meant as a reference to enable better design and use of results, countering a number of unhelpful but common practices that have arisen as company-wide annual employee surveys have become commonplace. Designed to stand on its own as a guide to conducting company-wide annual employee surveys, it reviews the basics of employee surveys (with references provided for readers who want more details on specific points about basic survey design and implementation) and presents new insights regarding the challenges and benefits of annual company-wide employee surveys.
£17.85
Berrett-Koehler Performance Consulting: A Strategic Process to
Book SynopsisIn America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people âœjump to solutionsâ before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented. This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement. This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
£30.40
Berrett-Koehler A Peacock in the Land of Penguins: A Fable about
Book SynopsisThis brand new edition of a classic, international bestseller continues to bring keen insight to an important topic - workforce diversity. Written in a charming, engaging style, it is a contemporary corporate fable - a tale for our times. This special 20th anniversary edition includes many new tips, tools, and strategies for peacocks and penguins alike - as well as an entirely new bonus parable.Through the story of Perry the Peacock and his fine feathered friends, authors Gallagher and Schmidt bring to life the challenges of birds of different feathers who struggle to be successful in the conformity-minded Land of Penguins. Their travails illuminate the challenges of creating a pluralistic corporate culture in which the talent, energy, and commitment of all employees are fully engaged. People who have new ideas that differ from business as usual are often ignored or criticized for the very thing that makes them valuable: their originality and creativity. This unique book helps organizations break out of ""penguin thinkingâ in order to tap into and leverage the creativity of diversity. Learn how to cultivate an organizational culture in which new ideas can flourish and innovation can take flight.
£16.19
Berrett-Koehler Hello Stay Interviews, Goodbye Talent Loss: A
Book SynopsisGood employees are hard to find, and they can be easy to lose. But thereâs a simple tool every manager can use to ensure that star performers and solid contributors alike will feel energized, engaged, and excited - and that they will give you fair warning if theyâre unhappy. Itâs called the stay interview, and this book is the managerâs definitive guide, written by the women who created the concept. The idea is simple: ask people how they like their jobs and what would keep them there. Worried that your talented people will want things you canât deliver, like more money or a big promotion? Kaye and Jordan-Evans have a simple four-step process for dealing with that. Feel just plain awkward about doing stay interviews? They explain how to create an atmosphere that will make the interview more comfortable and provide dozens of suggested questions and icebreakers, as well as tips for easing any performance anxiety you might feel. Think you donât have time? They offer all kinds of options for where, when, and how you can do stay interviews, from folding them into other business processes to doing them casually, like on a walk to get a cup of coffee. Stay interviews prevent exit interviews. They cost nothing, and the price of not doing them - in lost talent and time - can be huge. Now that you have the most practical, authoritative, soup-to-nuts guide available, you have no excuse. Just ask!
£15.29
Berrett-Koehler The People Equation: Why Innovation Is People,
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£21.25
Berrett-Koehler The Millennial Myth: Transforming
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£15.29
Red Wheel/Weiser Workplace Engagement Solution: Find a Common
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£12.34
Red Wheel/Weiser The Power of People Skills: How to Eliminate 90%
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£13.29
Red Wheel/Weiser Ask the Right Questions, Hire the Best People
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£11.39
BookBaby Realizing You're Worth It!: Advice, Insights, and
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£12.30
Sourcebooks, Inc Lead Like a Coach How to Get the Most Success Out
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£15.29
Simple Truths, LLC Elevate Your Team: Push Beyond Your Leadership
Book SynopsisIt''s time to break down your barriers are a leader, as a team, and achieve. Just wanting to be better is never enough. The ability to elevate-to exceed and outperform expectations-is directly related to your ability to build capacity in yourself and others. What capacity exactly? Making time to not just tackle everything you place on your plate (personally and professionally) but to CRUSH each and every accomplishment.
£12.99
Berrett-Koehler The Healing Manager: How to Build Quality
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£22.10
Ilead Academy Workforce Diversity Management: Inclusion and
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£68.40
Apollo Publishers The Million Dollar Greeting: Today’s Best
Book SynopsisInterviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingerman’s Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nick’s Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today’s competitive climate and for years to come. Trade Review“Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry—and his thoughtful and thorough research—is a gift to anyone who finds fulfillment in hospitality.” —Danny Meyer, CEO of Union Square Hospitality Group and Founder of Shake Shack “The Million Dollar Greeting is ‘the real deal’ for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it down—a remarkable achievement for a business book. I loved it.” —Robin Smith, Chairman, Publishers Clearing House “The Million Dollar Greeting is going to help ripple some great thoughts and get people moving more in line with how the world is thinking today, or how more of the world should be thinking.” —Jon Dwoskin, Host of the THINK Business with Jon Dwoskin podcast “Dan’s the man, and I loved his book—very team centric. We all know that it takes all of us to get the job done, and you’ve got to focus on the team. Buy his book!” —Chip Lutz, president of Unconventional Leadership and former lieutenant commander in the US Navy “BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence.” —Misty M. Johanson, Dean of Driehaus College of Business. DePaul University “In The Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country. Follow their examples, and your customers will love you.” —Bo Burlingham, Inc. Magazine columnist and author of Small Giants: Companies that Choose to Be Great Instead of Big and Finish Big: How Great Entrepreneurs Exit Their Companies On Top “The Million Dollar Greeting is a compelling study of companies that win through the common characteristics of exceptional leadership and corporate cultures authentically focused on serving customers and inspiring employees. Dan Sachs profiles a diverse group of businesses and discerns patterns and lessons that have applicability to all businesses.” —Michael Chae, Senior Managing Director and Chief Financial Officer at The Blackstone Group “Whether your business is in restaurants, hotels, healthcare, or another field, reading The Million Dollar Greeting will make you a more effective leader.” —Douglas Drachman, MD, FACC, Director at Massachusetts General Hospital and Assistant Professor of Medicine at Harvard Medical SchoolTable of ContentsIntroduction: A Brief (But Necessary) History of Customer Service It All Starts with Hospitality, Baby Section 1: The Evanglists Zingerman's: Laser-Focused on Customer Service Nick's Pizza & Pub: Employees in Charge BerylHealth: Everyone Deserves a “Thank You” Section 2: The Transformers Zappos: If You're Not Changing, You're Dying FreshBooks: It's All about the Rock Stars—a.k.a. Customer Service Brooklyn Brewery: Education Section 3: The Pragmatists Lettuce Entertain You: Consistency for the Brand and the Customer Union Square Hospitality: Start at Square One—HIRING Hyatt: Top-Down Empathy Lessons Learned
£17.09
Kohlhammer Personalmanagement
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£23.00
Kohlhammer W. Human Resource Development Competencies for HR
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£26.10
Vandenhoeck & Ruprecht Handbuch Interkulturelle Offnung: Grundlagen,
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£65.04
Vandenhoeck & Ruprecht Beruflich in Osterreich: Trainingsprogramm Fur
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£27.55
La empresa ante las bajas por incapacidad
Book SynopsisEste libro constituye un completo y práctico manual para las empresas y sus asesores a la hora de afrontar las bajas por incapacidad temporal (IT) en la plantilla, abordando la vigilancia de la salud y la prevención, la gestión de la prestación y las obligaciones que comporta, el control de los procesos y su incidencia en la relación laboral, explicando la materia de una forma didáctica y ofreciendo respuesta a las dudas más frecuentes.El abogado laboralista Miguel Arenas explica todo lo relativo a la gestión de las bajas por IT: el contenido y regulación legal de esta contingencia y de la prestación que se abona, las principales obligaciones formales, el papel de colaboración de la empresa a través del pago delegado y las principales incidencias que suelen plantearse.El magistrado de lo social Carlos J. Galán se ocupa de ofrecer respuestas a la problemática jurídica que las bajas plantean al incidir en la relación laboral, tales como la coincidencia con el período de prueba o co
£29.23
Not Avail Motivo, El
Book Synopsis
£13.71
Ediciones Urano Siempre Brillantes, a Veces Dificiles
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£21.02
LID Editorial Empresarial Coaching de Equipos En La Practica
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£25.30
Reverte Management (Rem) Ayudar a la Gente a Cambiar (Helping People
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£29.45
Herder Editorial La seleccin de personal y el problema humano en
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£39.11
Obelisco Co?mo Motivar y Comprometer a Los Empleados
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£31.26
Boom Managing Without Power: Creating High Performance
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£31.50
Penguin Random House SEA Narratives: The Stories that hold Women back at
Book SynopsisExplore the most widespread myths concerning women in the workplace, then dismantle them with facts, arguments, logic, and tactics. Every organization has stories about women in the workplace that live on through constant retelling: ‘Women are too emotional’; ‘ Women are not interested in a career’; and ‘We are hiring the best person for the job, regardless of gender’. We need to dispel these myths that are keeping women on a lesser footing. Here are the tools for doing just that. This book will shatter ongoing workplace gender myths. Narratives provides context for these stories and offers women— and men— the powerful arguments and tools they need to counteract them and ensure a fairer and more competitive workplace— and a better business overall.
£14.20
Winsource Publishing LLC Versatile Selling: Selling the Way Your Customer Wants to Buy
£19.95
