Personnel and human resources Books

Book SynopsisThis book is a practical guide to using artificial intelligence with motivated employees in companies and organizations. You will learn what the prerequisites are for people to look forward to productive collaboration with "intelligent machines". Because this is the only way to leverage the full potential of AI. To this end, you will receive an overview of how and where AI can be used in companies and how to identify the right areas of application for AI in your company. The main issue here is the following: which tasks will be taken over by AI in the future and which should continue to be performed by employees. These decisions change processes and tasks and require practical change management and motivation. In this book, you will learn how to motivate and inspire people for these new tasks, so that the steps towards using AI in the work environment can succeed in the best possible way. About the Author: Prof. Dr. Andreas Moring is Professor of Digital Business, Innovation & AI at the International School of Management. He is founder and director of the JuS.TECH Institute for AI and Sustainability, co-founder of the WeGoFive initiative for productive human-AI cooperation and topic sponsor for human-AI cooperation at the Artificial Intelligence Center ARIC in Hamburg. This book is a translation of the original German 1st edition KI im Job by Andreas Moring, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2021. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors. Table of Contents

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Book SynopsisThis book introduces readers to the concept and theories of decent work and provides a framework for measuring it at the micro, meso and macro level in a given country. Further, it addresses the importance of measuring decent work in today’s world and in connection with the different challenges countries face depending on their respective stage of development. The essence of the book lies in highlighting the practical applications of decent work in terms of its ability to deliver empirical measurements of qualitative and subjective phenomena with a mixed-methods approach combining tools and techniques from economics and statistics. Moreover, as the applicability of decent work is not confined to the IT industry and formal sectors of the economy, the book also provides useful guidelines on how further empirical studies can be undertaken to measure decent work in non-IT industries. As such, the book offers a rich compilation of empirical and theoretical contributions on decent work designed to not only enrich readers’ understanding, but also promote awareness of the practical relevance and technical aspects of the subject matter.Table of ContentsPART I. CONCEPT AND THEORY.- Chapter 1. Perspectives on Work.- Chapter 2. Concept and Theoretical Framework of Decent work.- Chapter 3. Decent Work agenda and ILO.- Chapter 4. Decent work, stages of development and Industry growth.- PART II MEASUREMENT, APPLICABILITY AND RELEVANCE. Chapter 5. Indicators of Decent work at Macro level.- Chapter 6. Indicators of Decent work at Meso Level and Micro Level.- Chapter 7. Country specific new Indicators of Decent Work - India.- Chapter 8. Challenges and Trade-offs in Decent work provision.- PART III EMPIRICAL INVESTIGATION OF DECENT WORK.- SECTION A: INFORMATION TECHNOLOGY INDUSTRY.- Chapter 9. Global Information Economy and Information Technology.- Chapter 10. India’ IT Industry: Historical Review and recent trends.- Chapter 11. New Trends at the workplace.- Chapter 12. Economics of IT industry.- Chapter 13. Characteristics of IT Industry’s labour market.- Chapter 14. Decent Ergonomics: Meaning and importance.- Chapter 15. Job- Hopping, On-the-job search, recruitment practices and Decent Work.- Chapter 16. IT industry: The Road Ahead.- SECTION B: EMPIRICAL REVIEW OF IT INDUSTRY.- Chapter 17. Recent Literature on IT industry and Measurement of Decent work.- PAR IV. TECHNICAL ANALYSIS OF DECENT WORK.- SECTION A: MEASUREMENT OF DECENT WORK.- Chapter 18. Research Methodology and sample.- Chapter 19. Adequacy of earnings, productive employment and Decent work.- Chapter 20. Decent, Stable and Secure work: A myth or a reality in IT industry?.- Chapter 21. Is work in IT industry really flexible?.- Chapter 22. Decent work and safe work.- Chapter 23. Decent work and Work-life balance.- Chapter 24. Employment conditions, treatment to employees and Fair treatment for employees.- Chapter 25. Social security, dialogue and Decent work.- Chapter 26. Decent work and Complacent work.- Chapter 27. Composite Decent work Index at Micro level.- Chapter 28. Decent Work status at Meso level.- SECTION B: DECENT WORK: ANALYTICAL APPROACH.- Chapter 29. Chi-square Approach and Decent work categorisation.- Chapter 30. Correlational Analysis of Decent Work Indicators.- Chapter 31. Factor-Analysis and PCA Analysis of Decent Work Indicators.- Chapter 32. Multinomial Logistic Regression Approach.- PART V. METHODOLOGICAL PRESCRIPTIONS FOR FUTURE RESEARCH.- Chapter 33. Discussion and Conclusion.- Chapter 34. Methodological Prescriptions for Future Research.

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Book SynopsisThis book explores mind over matter in a digital age and presents the importance of continued transformation of the mind to promote humane Artificial Intelligence for greater good. In doing so, it focuses on the organizational and managerial practices that are critical in creating an environment that supports mindset and organizational growth. The digital age is significantly impacting employees and organizations and steering billions of people around the world. Artificial Intelligence has created a whole new paradigm with a revolution loftier than all the industrial revolutions and the innovations of the past millennia combined. We are either headed towards restoring humanity back to the “Imago Dei”, where creative powers are unleashed in human freedom, or advocating selective breeding and “survival of the fittest”.Trade Review“The essay presents well-known and researched topics in a unique context … . The essay touches on theories and models that are generally well known and pulls them into a new, down-to-earth, non-sci-fi context, posing new questions and inviting new lines of inquiry. … The book stays true to its title. It is a one-sitting, page-turning read that evokes a cozy, satisfying feeling … . ” (Goran Trajkovski, Computing Reviews, May 30, 2022)Table of ContentsChapter 1: Why mindset matters in an age of artificial intelligence.- Chapter 2: Personality at work at work in a Digital Age.- Chapter 3: The impact of a growth vs fixed mindset in organizations.- Chapter 4: The language of leaders with a growth mindset.- Chapter 5: Lessons from failures.- Chapter 6: Conclusion: Building growth-minde.

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Book SynopsisEmotional inclusion— putting Emotional Intelligence into Action for sustainable change in the workforce.When Mollie Rogers Jean De Dieu founded Emotional Inclusion in the workforce three years ago, she was on a mission to rid emotional unwellness shame and stigma in companies. She realized that companies with Diversity, Equity, and Inclusion platforms spoke of all kinds of inclusion but neglected to tackle emotional inclusion or the act of caring for the emotional realms of individuals in a measurable and sustainable manner. The robotic, productivity-driven, and bustling work culture cultivated over the years morphed what it meant to be ‘human’ and ‘ emotionally inclusive’ at work. The pandemic has turned the corporate landscape upside down and shed more light on the significance of emotional wellbeing. It has become more apparent now than ever that there is a need for new, evidence-backed, confidential, and medical-based workplace solutions that are more compassionate and considerate of employee wellbeing and welfare.

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Book SynopsisFreedom To Be Happy explores the association between individual happiness and group performance at work. The book introduces happiness philosophers, reviews the evidence, and interviews practitioners on the front line that are building thriving work cultures.The book uses data, neuroscience, quantum physics, and academic research in a really accessible, unique, fun, and human way. Subjects include money and happiness, motivation, happiness, HR, marketing, employee happiness, happiness philosophy, the Stoics, the history of happiness, employee engagement, diversity and inclusion, equality and the future of work. Research interviews for this book are live on The Happiness and Humans podcast. The objective of this book is to empower the reader to make a very strong case that the happiness of human beings is a very serious business metric. "Matt is a rare talent. Truly putting happiness at the forefront of everything he does, be it work and play, demonstrates why he is such an outlier. His focus on the importance of human happiness backed up by neuroscience helps people untap the very best in themselves and their companies. I love partnering with Matt for that very reason - a true beacon of light for all aspiring and established CEOs, team leaders and employees alike." - Nicola Pearcey, President of UK and Europe Lionsgate "Matt is an authentic human who calls it as it is and is super curious. He endeavours to make big ripples of change and challenge the established ways of thinking and social norms. He helps to ensure everyone is informed, updated and thinking two steps ahead. I know this book will help us all to challenge our thinking around workplace engagement. Well done Matt!" - Margot Slattery, Sodexo Global Chief Diversity & Inclusion OfficerTable of Contents1. Why happiness? 2. What is happiness? 3. Can money make you happy? 4. Is happiness nature or nurture? 5. Is happiness a fluffy metric? 6. Discovering happiness 7. Scaling happiness 8. Happiness biology and chemistry 9. Happiness practical tips 10. Happiness at work: contemporary philosophy and evidence 11. Employee happiness: research and evidence 12. Happiness: practitioners and evidence 13. The Happiness Index data 14. Happiness across the globe 15. The neuroscience of happiness 16. Introducing the quantum way 17. Freedom to be happy: the business case for happiness 18. The Happiness and Humans Community Charter

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Book SynopsisKevin W. Grossman is the President of Talent Board, a research organization which provides industry benchmarks to show the business impact of effective candidate experience. Based in Santa Cruz, California, he has more than 22 years' experience in human capital and talent acquisition strategy and is responsible for the Candidate Experience Awards worldwide. Adela Schoolderman was the Director of Learning Programs and Advisory Services at Talent Board. Based in Seattle, Washington, she has 14 years' experience in talent acquisition, specializing in management consulting and technology recruiting within the financial services, life sciences, healthcare, retail and hospitality industries.Trade Review"This book is rooted in hands-on, practical knowledge that TA leaders can put to use day one to take their Candidate Experience to world-class levels. Kevin and Adela have literally given you the cheat code for success!" * Tim Sackett, President, HRU Technical Resources, Author of The Talent Fix: A Leader's Guide to Recruiting Great Talent *"What Kevin Grossman and Adela Schoolderman don't know about candidate experience isn't worth knowing! In Candidate Experience: How to Improve Talent Acquisition to Drive Business Performance you will gain everything you need to deliver the best experience possible for the humans in the recruitment process. Why? Because people make businesses succeed and if you are giving the people you'd like to hire a poor experience, you are damaging the future of your company in more ways than you'd think. Based on 10+ years of research, and full of case studies and easy to implement steps, this is the book you need to ensure your company delivers an exceptional candidate experience." * Katrina Collier, Author of 'The Robot-Proof Recruiter', Facilitator & Speaker *"In today's talent short labour market, providing superior candidate experience might be the advantage which makes the biggest difference to companies competing to hire. Few people know more about the topic than Kevin Grossman and Adela Schoolderman. They prove it with this definitive guide which operates as a how-to on each aspect of Candidate Experience. It's a must-read folks!" * Hung Lee, Curator of the weekly newsletter 'Recruiting Brainfood' *"At last, the definitive book on the Candidate Experience! Built on the back of years of research and some compelling case studies, the book analyses the constituent parts of the candidate experience. It offers evidence-based, actionable insights to improve this vital element of effective talent acquisition. An absolute must-read for anyone looking to improve the way their company recruits." * Matt Alder, Producer and Host of 'The Recruiting Future Podcast' *"Kevin Grossman and Adela Schoolderman have created a book that should become a foundational tool for all Talent Acquisition professional training. This book embarks on the candidate journey relationship with a company and delves into a decade of data and case studies to define who is a candidate and simply what is the best candidate experience they should have from world-class employers who seek to maximize their brand's long term success in retaining talent. I can't wait to share this book with C-suite executives to show how a "customer" is treated after not being selected can be just as powerful as the ones that you select to operate the company." * Cathy Henesey, SPHR, CHHR, SHRM-SCP, Vice President, Talent Acquisition, HR Shared Services, AdventHealth *"Kevin Grossman and Adela Schoolderman provide the reader with a methodical approach in understanding the candidate experience through a comprehensive question and answer framework. The authors focus on critical competencies of candidate experience including employer branding and recruitment marketing which are essential to building a successful talent acquisition organization." * Jennifer O’Brien, Global Talent Acquisition Leader of Candidate Attraction & Experience, Booz, Allen, Hamilton *"In their first book together, titled Candidate Experience: How to Improve Talent Acquisition to Drive Business Performance, co-authors, Kevin Grossman and Adela Schoolderman, have created a treasure trove of valuable content and information centered around the candidate experience. Accessing over a decade of data from The Talent Board, the research is validated throughout the book. This book is a leadership book for anyone in Talent Acquisition faced with improving their business and especially their focus on candidate experience." * Elaine Orler, Managing Director, Consulting, Cielo – Global RPO Partner *"Anyone who questions how a poor candidate experience can negatively impact a business should read this book. The authors have spent years tackling this research and it pays off here. Very clear and practical ways to improve candidate attraction, screening, interviewing, and hiring for any company trying to figure out how to yield better results. Not only can this lead to a great hire, but an energized and motivated one too!" * David Crawford, Vice President, Talent Acquisition, New York-Presbyterian Hospital *"This book is a must read for anyone wanting to positively impact candidate experience within your business or organization! The authors offer their subject matter expertise by sharing the inside scoop of why candidate and customer experience matters, and what you can do about it. We've been working with Talent Board since early 2017, and have leveraged their expertise, counsel, and research, to advance our talent experience strategy at Comcast." * Lisa Bianchini, Director - Talent Strategy & Experience, Comcast *"This book is a must have resource as you develop and implement your on-going talent strategy." * Steve Browne, SHRM-SCP, Chief People Officer, LaRosa’s, Inc., Author of 'HR on Purpose !!' and 'HR Rising !!' *Table of Contents Chapter - 00: Preface - About Talent Board and the Candidate Experience Awards; Chapter - 01: What Is Candidate Experience?; Chapter - 02: Why Is the Candidate Experience Journey So Important?; Chapter - 03: The Business Impact of Candidate Experience; Chapter - 04: Improving the Attraction Phase; Chapter - 05: Improving The Application Phase; Chapter - 06: Improving Screening and Interviewing; Chapter - 07: How to Reject Candidates with Empathy; Chapter - 08: Get Hiring Manager Support; Chapter - 09: Improving the Hire Phase; Chapter - 10: Overcoming Resistance to Improving Candidate Experience; Chapter - 11: Getting Leadership Buy-in to Improve Candidate Experience; Chapter - 12: Diversity, Equity and Inclusion Candidate Experience Considerations; Chapter - 13: Recruiting Technology Candidate Experience Considerations; Chapter - 14: Working with Recruiting Agencies and Improving Candidate Experience; Chapter - 15: The Future of Candidate Experience

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Book SynopsisSarah Nicholl is a Corporate Learning Strategist with more than 20 years' experience leading learning transformation programmes. She specialises in behavioural science-based materials to scale effective learning in organizations to drive business results. Based in Toronto, Canada, Sarah Nicholl is currently a Senior Customer Success Strategist at Pluralsight where she works with global clients to use learning science to improve internal and external business outcomes. Prior to this she was the Customer Success Director of Corporate Learning at D2L and the Strategic Programme Manager at Skillsoft.Trade Review"Companies are competing at the pace of learning. Learning Habits is an actionable guide from an expert with more than 25 years of experience working with the world's top brands. A must-read for any organization looking to drive business forward." * Mariangel Babbel, Director, Brand Marketing at Rev *"Learning Habits is a great read that is based on sound principles, experience and solid research. I believe that it's a book with no time limit and is a mandatory read for use as a reference tool within our field of workforce learning." * Julia Suk, Senior Vice President Enterprise Sales, Hurixdigital *"Sarah Nicholl is a highly credible thought leader and practitioner in organizational change, and this book is jam packed with practised, repeated and proven steps and processes. I've witnessed the impact of what's shared in this book. Consider this a timeless roadmap for top executives, leaders/managers, and individual contributors." * Wendy Nagy, VP, Customer Success, Pluralsight *"An invaluable guide for Learning and Development practitioners who want to build a learning culture in their organizations. Anchored around the famous Habit cycle (Cue, Routine and Reward), the book is packed with valuable practical examples and tips on building learning habits at the individual, team and organization level. It is a must-read for corporate learning professionals - aspiring and experienced - searching for frameworks and tools to build a more holistic approach to learning. Read this book and learn from a true learning practitioner!" * Pratima Krishnan, Learning & OD practitioner and Chief Learning Officer, Techcombank, Vietnam *"Want to build a world-class learning culture? Start here. You'll find an ideal guide to the latest research and best practices in organizational learning and performance. But you need more than theory - you need to put it into practice. That's where Sarah Nicholl draws on her extensive experience to provide a practical roadmap: from meetings, reviews and right goals and habits to executive buy-in and the right metrics to measure, Learning Habits has everything you need to succeed." * Simon Allardice, Creative Director & Principal Author, Pluralsight *"Learning must be an everyday reality for organizations and employees. Sarah's book, Learning Habits, is a powerful message, approach and strategy for creating and supporting learning habits in these changing and challenging times. A must read!" * Elliott Masie, Chair, The Learning Collaborative *"Written by a practitioner with clear focus on how to achieve learning habits, this is a well written, engaging book. It makes so much sense, it is a real page turner. The author is right on the money with her assessment of where business is at right now, and where it needs to head. This is the first book I have seen to honestly outline why people like face-to-face courses. We were prepared to put up with online courses during the pandemic but now we are wondering where the benefits of face-to-face are hiding. This book offers hugely useful mnemonics which help the application of a variety of ideas around forming and sustaining habits. This is an important book for any L&D practitioner, OD practitioner, change manager, process consultant or senior leader in business. This book outlines strong arguments for why learning habits create successful businesses, and how you can engender such habits in your corporate organization. A must read!" * Michelle Parry-Slater, Director, Kairos Modern Learning *"This comprehensive guide is packed with practical tips and techniques to help you master critical learning skills. In today's rapidly changing world, learning is the key to success for individuals, teams and organizations. Sarah Nicholl has done an outstanding job of compiling best practices into a detailed and well-researched resource for anyone responsible for learning. Learning Habits is a corporate learner's manual that provides actionable plans for anyone looking to incorporate the art of learning into their daily routine and foster a culture of learning around them. Whether you're a seasoned professional or just starting, this book is packed with relevant resources. Get a copy and take your learning skills to the next level!" * Kevin Mulcahy, co-author, The Future Workplace Experience *"Learning Habits explains how to both consider and crucially, integrate learning habits in the workplace that will help embed learning initiatives and plans into the flow of work. Many leaders and learning practitioners struggle with the myriad of forces that can inhibit growth and development in organisations. Sarah Nicholl's book provides a model and change approach that addresses these challenges, and assists in cultivating a productive learning environment." * Glenn Carter, Product Owner, Head of Tech Capability Development *Table of Contents Chapter - 00: How to use this book; Section - One: Getting started; Chapter - 01: Introduction; Chapter - 02: The need for a learning culture; Chapter - 03: Introduction to habits; Chapter - 04: Making habits AUTOMATIC; Chapter - 05: The LEARN model; Section - Two: Organization habits; Chapter - 06: AIM to LEARN; Chapter - 07: Executive-led dedicated time for learning; Chapter - 08: Fiscal year start; Chapter - 09: Company-wide meetings; Chapter - 10: Learning council; Section - Three: Team habits; Chapter - 11: Quarterly business reviews and follow-ups; Chapter - 12: Team meetings; Chapter - 13: Manager one-on-one; Chapter - 14: Performance review follow-ups; Section - Four: Individual habits; Chapter - 15: Log-on learning; Chapter - 16: Follow-up actions; Chapter - 17: Collaboration channel; Chapter - 18: Accountability partner; Chapter - 19: Conversations; Section - Five: Bringing it all together; Chapter - 20: Bringing it all together; Chapter - 21: Additional resources;

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Book SynopsisNigel Paine is a change-focused leader with a worldwide reputation and extensive experience in leadership and consultancy. Based in London, UK, he runs his own consultancy which focuses on leadership, creativity, innovation and e-learning, working with companies in Europe, Brazil, Australia and the US. A former Head of Training and Development at BBC, he is now an academic director and member of the international advisory board at the University of Pennsylvania, board member of Management Issues and a Masie Learning Fellow. He presents a monthly TV programme, Learning Now TV, co-presents From Scratch podcast and regularly writes articles for magazines and journals about development, technology and leadership.Trade Review"I have been involved with hundreds of organizations since the COVID-19 pandemic and it is clear to me that learning is crucial for their survival, but also to build their resilience. I love this book. it has really become the standard text on building learning cultures in organizations. The first edition was good, but this second edition is even better. Highly recommended." * Elliott Masie, Chair, The Learning COLLABORATIVE and CEO, The MASIE Center *"If you want to help your organization become more agile, resilient and responsive in these volatile, uncertain, changing and ambiguous times, then this book is an essential read, not just for L&D professionals but for anyone who is committed to supporting continuous improvement. The book sets out the context and practical steps required to facilitate the emergence of a learning culture in an organizational context and has been my go-to guide and source of inspiration. The book is a treasure trove, packed full of practical advice, tools and case studies to help you on your journey towards a learning culture. Nigel shares his vast experience, research and practical knowledge to help you on that journey, and it is a journey of self-discovery for all concerned, but a journey well worth investing in." * Mike Bedford, L&D Professional and Host of the Well&D Podcast *"An authoritative, comprehensive, contemporary guide to learning culture, brought to life with real case studies. An essential resource for today's HR and L&D professionals and business leaders." * Michelle Ockers, Founder & Chief Learning Strategist, Learning Uncut *"In Workplace Learning Nigel helps us to understand what a 'Learning Culture' really is, the rationale, the benefits of it, and how to build one. Nigel's honesty and opinions shine forth combined beautifully with research, as well as his thousands and thousands of hours working with individuals, organizations and institutions globally. Nigel's examples and metaphors paint a clear picture of what is achievable when we step back from what we think we know and trust each other, and the power of unlearning what we think we know. A very easy read while being a must-read for anyone who works in Learning & Development, as well as anyone in a leadership or aspiring leadership role who wants to create a truly effective organization of people." * Dr Celine Mullins, Founder and CEO, Adaptas Training *"Once again Nigel has put together a book that is both thorough and timely for the role L&D and learning culture must play in the future workplace. Through case studies, comprehensive research and thought leadership, Nigel has created a must-have resource for every Learning leader offering valuable insights and analysis of learning culture, and its role in the success of organizations of tomorrow." * Serena Gonsalves-Fersch, Global Head, SWO Academy *"I enjoyed the broad scope of Workplace Learning. It goes back to trace the origins of organizational learning and it goes around the world to seek out great examples. It is a book with authority and presence, and is the clearest explanation that I have read as to why a learning culture is more important in this turbulent and uncertain world than it has ever been. I believe passionately in this idea and have proved that it works. And if this book can help spread that message, then I am delighted to endorse it." * Garry Ridge, CEO and Chairman, WD40 Company *"Nigel Paine takes a systems approach to learning, which makes his recommendations eminently more likely to work for you. He has greatly updated what was already a perfect book by adding new case studies and an added comprehensive analysis of learning culture. Nigel is one of the great research translators. Certainly one of the top ones I refer to almost daily. He takes complex and sophisticated research studies and boils them down into readable, actionable prescriptions. Don't hire high-priced consultants. Just buy this incredibly valuable resource." * Matthew S. Richter, President of The Thiagi Group, Co-Founder and Director of The Learning Development Accelerator *"Nigel Paine's Workplace Learning will become one of the most valued, referenced and quoted business books of the 21stcentury! COVID-19 has forced us into "figuring out" how to create a successful Corporate Culture. This must include continuous & innovative learning embedded in the daily workflow of all employees (who are now self-determined learners). This book includes it all - defining corporate culture, learning organizations -who's really "in charge", the L&D's "greats" (i.e. Senge, The Fifth Discipline), as well as illustrating how it can be done! The Skills of the Future are needed today and this is the book to help you figure out how to engage, educate & empower your workforce!" * Sharon Claffey Kaliouby, VP Strategic Alliances at Learning Pool *"Paine takes the reader through the rigorous journey of defining a learning organization and culture all while providing strategies and concrete case examples. The L&D world is currently experiencing one of the single-most significant tests of organizational learning and their learning culture, making Workplace Learning a must-read for any learning leaders with a stake in creating organizational learning cultures." * Matt Donovan, Chief Learning and Innovation Officer, GP Strategies *Table of Contents Chapter - 00: Introduction; Section - ONE: Exploring the concepts of learning culture and learning organization; Chapter - 01: What is a learning culture?; Chapter - 02: Where did learning culture come from?; Chapter - 03: Senge and The Fifth Discipline; Chapter - 04: Bob Garratt and The Learning Organization; Chapter - 05: What are the core components of a learning culture?; Section - TWO: Case studies - Learning culture in action; Chapter - 06: Lubricating learning - A case study of the WD-40 Company; Chapter - 07: Taking the medicine - Novartis and curiosity; Chapter - 08: happy Ltd and HT2 - Learning culture in action; Chapter - 09: Dressing up a learning culture - Cotton On Group; Section - THREE: Building a learning culture - A gyroscope for organizational effectiveness; Chapter - 10: Work and learning; Chapter - 11: Why technology is an essential component of a learning culture; Chapter - 12: What are the essential components of a learning culture?

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Book SynopsisMaria Iliffe-Wood is an executive coach and coach supervisor with over 25 years of coaching experience. She is a director of Meridian Iliffe Ltd and works with business leaders across a broad range of organizations and sectors. Maria is passionate about enhancing the skills of the coaching profession as a way of helping greater numbers of people lead more rewarding and fulfilling lives. She is a Co Coaching UK Lead for the Association for Coaching and an Associate Lecturer at the University of Derby on the Masters in Leadership Coaching programme.Trade Review"Maria's coaching style and interventions have had very positive, tangible effects for employees within Paul Smith Ltd. Maria has both proven previous business experience and very credible success as a powerful business coach. I cannot recommend Maria highly enough to any organization." * Margaret Mitchell, HR Manager, Paul Smith Ltd. *"Maria Iliffe-Wood's contribution to the coaching world is a must-read." * Anita Mountain, Principal Consultant/Coach of Mountain Associates *"This is more than a book; it's an invitation on a journey to coaching maturity. Maria guides us through her process with precision and purpose, sharing her own inner wisdom to allow us, and our clients to find and know theirs." * Susanna Way, Head of Professional Forums, Association for Coaching *Table of Contents Chapter - 00: Introduction; Chapter - 01: Laying the foundations; Chapter - 02: What’s impacting on your coaching?; Chapter - 03: Invisible Coach mode; Chapter - 04: Emergent Coach mode; Chapter - 05: Evident Coach mode; Chapter - 06: Visible Coach mode; Chapter - 07: Channels of perception; Chapter - 08: A journey of self-discovery

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Book SynopsisDr David Cowan is a visiting scholar in the Communications Department at Boston College, USA. He has worked with a variety of clients, including SABIC, Honeywell Aerospace, SAP, Saudi Aramco, Hewlett-Packard, and has taught the Dialogue Box to over 600 participants in America, Britain, China, Netherlands, India, Saudi Arabia, Singapore and South Korea. He is former Global Head of Internal Communications at ArcelorMittal and has worked at the World Bank and as a finance and technology journalist. He holds degrees from the University of Oxford and the University of St Andrews, where he earned his PhD.Trade Review"In a complex and uncertain world nothing can be achieved without extensive, multi-directional, reiterative communication. The Dialogue Box is an effective tool to facilitate and structure such communication." * Lex Hoogduin, Founder of GloComNet, Chairman of LCH and Non-Executive Director of London Stock Exchange Group *"Cowan's emphasis on attending to the feelings and experiences of all individuals in order to achieve effective internal communication is a welcome contribution." * Lisa M Cuklanz, Professor and Chair, Communication Department, Boston College, USA (about the previous edition) *"We are making great use of the Dialogue Box; it is both innovative and challenging. Our managers find it an excellent analytic and diagnostic tool to improve their communication capabilities." * Hisham S Al-Joher, Director, Global Internal Communication, SABIC (about the previous edition) *Table of Contents Chapter - 00: Introduction; Chapter - 01: The New Organizational Triangle – Internal Communications, Employee Engagement and HR; Chapter - 02: Culture Shock – Corporate Culture Does Not Exist; Chapter - 03: Communicating Through Change, Changing Through Communication; Chapter - 04: Dialogue and the Digital World; Chapter - 05: Zone 1 – Intelligence – How Organizations and People Think; Chapter - 06: Zone 2 – Emotion – How Organizations and People Feel; Chapter - 07: Zone 3 – Interpretation – How Organizations and People Understand; Chapter - 08: Zone 4 – Narrative – How Organizations and People Agree (or Disagree!); Chapter - 09: The End Zone – Ensuring Effective Dialogue – How Organizations and People Talk; Chapter - 10: Using the Dialogue Box

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Book SynopsisPerry Timms is a renowned blogger and international conference speaker on the transformative power of HR professionals. He is a consultant and coach based in Northamptonshire, UK, and the founder of People and Transformational HR Ltd. Named by HR Magazine as the most influential HR thinker in 2022 and inducted into the HR Magazine Hall of Fame in 2023, Perry is also a Visiting Fellow and Adjunct Professor at 4 UK Business Schools, a Chartered Member of the CIPD and a fellow of the Royal Society of Arts (RSA). He is also a LinkedIn Learning Instructor and accredited in a range of psychometric tools.Trade Review"Perry is one of those rare individuals whose deep knowledge of transformational HR sits within a rich and compassionate understanding of human possibility. In the face of an increasingly complex world, this book provides a precious roadmap for those business leaders seeking to build resilience and drive change." * Nathalie Nahai, Author Business Unusual, Host of The Hive Podcast *"Ensuring that the workplace was somewhere where people could bring their best selves, achieve great work and have a rewarding experience has been a mission of mine for quite some time but I was not getting the traction I needed. Enter Perry and Transformational HR. Using Perry's words as encouragement, inspiration and, on occasions, instruction, has allowed me to put all those thoughts and plans in place in a way which really gains traction, and quickly. Modern people professionals need to move at pace and this helps provide the acceleration." * Gail Hatfield, People and Resources Director, Energy Systems Catapult *"Should come with a highlighter! The most annotated, and post it note covered HR book I have ever read (and actually enjoyed!) At a time in my career when I'd lost faith in the profession, Perry's book reignited my passion for HR and all that could be achieved through true collaboration and innovation. Transformational HR is accessible to everyone whether you have years of experience or are just starting out in your career. An absolute must-read." * Lucy Dodd, Head of People UK - FDM Group *"There are many books on HR and until now there was only one by Perry Timms. So much of the world of work has changed since the first edition was published in 2018 so it is very fitting that the revised edition reflects the critical role that HR as a profession has embraced and stepped into. This updated second edition is an essential read for todays' progressive HR practitioner to truly be heard and to add value in the organizations they are there to serve and support, but also challenge to do better in an ever-evolving landscape post 2020." * Shakil Butt, Founder HR Hero for Hire and former HR & OD Director, Islamic Relief *"Perry remains the formative thinker of our time on the human-centred organization of our working lives. He weaves his passion for a better world of work for everyone through the creation of actionable approaches supported by exceptionally researched evidence. His visionary ideas have emerged through several years of tumult in our world to reveal themselves to be as relevant as ever." * Neil Usher, Author, The Elemental Workplace and Elemental Change, Chief Workplace & Change Strategist @ GoSpace AI *"HR Transformation is no easy task, but you'll find no better guide than Perry Timms. He's long been pushing the boundaries of what HR can, and must, do to elevate our field, our companies, and each other. The second edition of Transformational HR takes his vision for HR at our best and recalibrates it for the current times we face beyond the events of 2020. A book blending practical application and visionary thinking, Perry yet again shows why he's the transformational guide our industry needs today - and tomorrow. A must-read for HR practitioners with an eye on the future." * Lars Schmidt, Author, Redefining HR and Founder of the Amplify and the Redefining HR Accelerator *"In this timely update of a classic text, Perry Timms highlights the need for HR professionals to become, and think of themselves as, engineers of people-led organizations. In this respect, this book should be considered the default manual. Filled with practical and accessible ideas, case studies and research, Transformational HR enables any and every HR professional to build, fine-tune and maintain a first-class, business focused, HR service" * Rob Baker, Founder and Chief Positive Deviant of Tailored Thinking and author of Personalization at Work. *"Perry hits the nail on the head as he argues for greater coherence of HR thinking and activity to the business model and strategy. Many of Perry's methods for a transformed HR are less fixed, and more dynamic to the value-adding services customers need from HR. What makes Perry's work disruptive is humility; he urges people professionals to look and act outside-in; sensing demand, being proactive, and developing the mindset and ability to continuously adapt in both what and how the function delivers value." * Chris Furnell, Business Design Expert, PA Consulting *"Flourishing. Energized. Future focused. Transformative. Perry Timms takes transformational HR into a new galaxy with his thought leadership and adaptive thinking for the new age of HR. This book truly reflects the work he does on the ground with his clients and is grounded in real-life experiences that brings this powerful topic to life. I am proud to be an HR professional in his shadow." * Megan Phelps, FCIPD, Director of OD, Clear Channel *"I have long thought of Perry as an activist for purposeful, insightful and heartfelt business, so to see a second edition include up to the minute, laser focused and relevant thinking on how we make business better through the power of humans is no surprise. I am extremely proud to endorse and celebrate the release of this second edition of Transformational HR." * C-J Green, Co-Founder and Executive Director, BraveGoose *Table of Contents Section - PART ONE: Context; Chapter - 01: Our ever-changing world - where’s the hype and the hope?; Chapter - 02: Today’s work - how have we got to this?; Chapter - 03: The story of the human resource profession - a problem child of the post-industrial era?; Chapter - 04: What’s HR ever done for us?; Section - PART TWO: Models; Chapter - 05: What is transformational HR?; Chapter - 06: Transformational HR - the models; Chapter - 07: The one model to rule them all?; Section - PART THREE: Narratives; Chapter - 08: Transformational tales from HR game changers; Chapter - 09: Transformational organizations - stories of the future; Section - PART FOUR: Future; Chapter - 10: Transformational HR - putting it all together; Chapter - 11: Transformational HR - strategic-level shifts; Chapter - 12: Transformational HR - a new model at play; Chapter - 13: Closing words;

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Book SynopsisDr Penny Pullan is Director of Making Projects Work based in Leicestershire, UK and a thought leader in the field of virtual leadership, specializing in leading risky change projects involving virtual teams. She has run the Virtual Working Summit since 2010 with thousands of participants from around the world. She is the author of Business Analysis and Leadership also published by Kogan Page.Trade Review"Since the pandemic began, the virtual world has become our oyster. Love it or hate it, we now teach, learn, lecture, attend committees, manage staff, harmonize, hold teambuilding events and get to know and trust one another online. This book is packed with evidence-based tips and useful anecdotes from someone who has operated in this virtual space for more than 20 years. A timely book at a unique time in history." * Trish Greenhalgh, Professor of Primary Care Health Sciences, University of Oxford *"This book is a boon for anybody working with other people in the post pandemic world. Penny's updated guidance on how to both anticipate and manage the challenges of hybrid working will benefit teams of any size. Especially useful are the hacks for supporting a hybrid team as a leader, these really help you set the culture and connect your team together." * Dr Liz Calder, President, IIBA UK (International Institute for Business Analysis) *"With the prevalence of digital workplaces and the popularity of remote and hybrid work models, the subject of virtual leadership could not be more timely. Drawing on her project management roles across different organisations and sectors and her vast knowledge of the subject, Penny presents an exceptional and practical guide that will be of use to those business leaders and project managers who increasingly need to manage dispersed employees." * Niki Panteli, Professor of Digital Business, Royal Holloway University of London *"'With a new chapter on the formidable challenges that hybrid working presents, Virtual Leadership is more relevant than ever. Like it or not, more and more organizations are moving to a hybrid work model, yet few leaders know how to create a truly level playing field among when some team members work in person and others remotely. This book provides dozens of practical tips for mastering the hybrid workplace and avoiding "proximity bias" by creating shared team norms and policies that all regard as fair. This newest version of Virtual Leadership comes at a perfect time for those who struggle to create an equitable workplace, no matter where, or when, people work.'" * Nancy Settle-Murphy, author of Leading Effective Virtual Teams, USA *"During the Covid-19 pandemic, virtual and now hybrid working have become essential. We can choose whether we see and experience them as constraints, or routes to new possibilities. Penny has lots of advice on how, with intentional design and thoughtful use of appropriate technology and tools, we can lead virtual and hybrid teams and teamwork to be engaging, inclusive and high-performing -- while maintaining the inherent advantages such as flexible location and lower cost. She explores the all-important mindset and behaviour to do this well, and gives practical suggestions and illustrations." * Dr Sarah Wilson, Vice President Global Leadership Development, Unilever *"As a GP working as the Clinical Director of a Primary Care Network requiring GPs at different practices to work together at scale, the suggestions and practical advice on convening virtual meetings has been invaluable. We have even managed cross practice collaborative workshops using suggested resources. General Practice teams are changing for example, the introduction of virtual Multi-Disciplinary Teams to facilitate patient care. I have used the book to support colleagues' development, facilitate tutorials with GP registrars and support hybrid patient virtual consultations, This is truly a book for our time." * Dr Susan Denton, GP and Clinical Director, North Guildford PCN *"In my role within a global organization, I see daily the need for better leadership for remote teams working towards a common goal. Dr Penny Pullan offers us all the help that we need in this with insight, practical guidance and a dash of inspiration, which is always welcome. Covering all the aspects of time, language, culture, and generations which make this a complicated leadership task, the book shows us all a clear path to success in this virtual world we all work in today." * Peter Taylor, Head of Global PMO at Ceridian and author of ‘The Lazy Project Manager’ *"This book will guide you to becoming an effective and graceful leader of virtual teams. Penny Pullan hits all the key points around establishing, nurturing and working with diverse groups, wherever their individual members may be located. Virtual Leadership reveals the importance of a leader mindset, deals with technology and virtual meetings, lays out a path for managing virtual work in between meetings, and addresses the complications and pitfalls that every virtual worker faces. Throughout it all, the author shines a light on the often-overlooked truth about virtual work: that its most important aspect has nothing to do with technology, and everything to do with being human. Stop suffering through virtual work. Instead, transform it through applying the skills and practices in this essential handbook." * Rachel Smith, Consultant, Facilitator and Program Manager, USA *"Penny's latest book is your own personal leadership coach. Pragmatic and practical, this book will help you avoid horrible virtual meetings and quickly boost productivity wherever your team are based. Targeted sections let you dive into solutions for issues you are facing with your teams today. Highly recommended for team leaders, managers and those working virtually whether in a formal leadership position or not." * Elizabeth Harrin, author of Engaging Stakeholders on Projects, UK *"I am so pleased that Penny has written this book and can share her skill and inspiration for really successful virtual working with even more people. When I met Penny, I was working with three global companies and was spending half of my days (and lots of early mornings and late nights) on calls with colleagues. Penny taught me so much about how to make these into really successful meetings and reading this book reminded me of all that and more. Penny is also the master of communicating in a clear and simple way, even though the subject matter is complex. I recommend this book to everyone who needs to do business in a "same time, different place" context - I am confident that practising what Penny recommends will transform the quality of your work." * Dr Ruth Murray-Webster, Director, Potentiality UK and Visiting Fellow, Oxford Saïd Business School *"Penny has done a magnificent job of covering every single element which you need to master. I've been managing virtual teams for over 20 years and thought I knew it all. I didn't. And you won't either until you have read this book." * Pete Bennett, Founder, Buzz Conferencing, UK *"Dr Pullan drills down on the world of virtual work teams to build a baseline for managers in the 21st century. Virtual teams are flexible in place and time, pull from the brightest talent and offer a 24/7 cycle, and yet have challenges that require knowledge for effective leadership. Pullan puts the benefits of virtual working in a context that managers can trust. Virtual Leadership should be required reading for every leader, project manager and executive, virtual or traditional. Get this book in the hands of your leadership team." * Tom Wise, Assistant Professor of Project Management, Harrisburg University of Science and Technology, and author of Trust in Virtual Teams, USA *"As someone who has spent over twenty years living the virtual life, I loved this book! Penny's book has creatively captured the foibles and tricks and tips for success with virtual leadership." * Professor Eddie Obeng, speaker, innovator and author, Learning Director of Pentacle the Virtual Business School and Professor of Entrepreneurship and Innovation at Henley Business School *"This book is a comprehensive handbook for anyone who spends time in the virtual world of work. A lot more than just insights into the technologies, it is a detailed, practical guide to all aspects of team building, managing meetings, engaging across cultures and styles, and so much more. It is indispensable and required reading for leaders in the modern workplace." * Graeme Codrington, CEO of TomorrowToday, Futurist and expert on the future of work *"When I first began to think about virtual working, I didn't predict all the different factors that need to be taken into consideration and learned a lot by trial and error. I would have saved a lot of time and energy by reading this book! Even now, with several years' experience in virtual working, I found this book chock-full of useful tips and ideas that will help me to be far more effective going forward. I hope that this book will become a classic. It certainly deserves its space on my bookshelf as both a primer that I can lend to newbies and a very useful resource for me to use as I think through and address increasing the complexity of virtual working in multiple time zones in the world of work." * Emma Langman, Head of Talent working in International retail, Kuwait *"At a time of increasing globalization, virtual working is a very real challenge to organizations and to my own world of project, programme, portfolio and change management. Both the 24/7 global economy and mobile working without a permanent office means we have to find different but effective ways of working. We also need to find successful ways to collaborate and to build strong relationships, confidence and trust with clients and teams when we cannot meet face-to-face. Virtual Leadership helps to address and resolve these issues. Penny has a wonderfully engaging and straightforward way of writing, and her book looks across a range of sectors and situations for virtual working and virtual leadership. I certainly recommend Virtual Leadership to individuals and organizations grappling with the complexity of virtual working." * Sarah Coleman, Project, Programme and Change Consultant and Educator; author of Project Leadership *"What I love about this book is the richness of practical insights. These come from Penny's impeccable academic background, her vast corporate experience and her ability to simply connect challenges to solutions. If you are leading virtually, your colleagues will be glad you've read this book. They should too." * Jacqui Harper MBE, Author of 'Executive Presentations' and former BBC Anchor *Table of Contents Chapter - 01: The ups and downs of virtual working; Chapter - 02: Virtual leadership: mindset and approach; Chapter - 03: Working virtually with others; Chapter - 04: Technology for virtual work; Chapter - 05: Leading virtual meetings; Chapter - 06: Virtual working in between meetings; Chapter - 07: Virtual working complications: time-zones, languages and generations; Chapter - 08: Hybrid Chapter - 09: Potential pitfalls and how to overcome them; Chapter - 10: Inspiration for your virtual leadership

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Book SynopsisGary Cookson is the Founder and Director of EPIC, a consultancy where he helps clients to improve workplace performance. Based in Cheshire, UK, he has more than 20 years' experience in both strategic and operational HR, Learning and Development (L&D) and Organization Development (OD) roles in the public, private and voluntary sectors. He is a Chartered Fellow of the CIPD (Chartered Institute of Personnel and Development), a Fellow of the LPI (Learning and Performance Institute) and a qualified coach.Trade Review"'HR for Hybrid Working' brings an accessible, intelligent and well structured overview to one of the most pressing challenges facing organizations. Cookson's thoughtful work is deeply referenced, full of interesting case studies and, most importantly, hugely practical. If you are looking for resources to help you or your team navigate the world of hybrid working, then this book should be at the top of your list." * David D’Souza, Membership Director, CIPD *"The world and the workplace have shifted forever. Companies have been trying to adapt without having a solid resource that could give them direction and a roadmap to thrive in this new environment. Gary Cookson has created the resource that had been missing. Using this book will help you manoeuvre into this new reality so your employees can be hybrid or remote and perform. He's taken a tangible and applicable "how-to" approach that can fit any organization to engage, anchor and encourage their people." * Steve Browne, SHRM-SCP, Chief People Officer, LaRosa’s, Inc, and Author of HR on Purpose and HR Rising *"Gary Cookson's book provides a much needed and coherent game plan for the future of work. Fusing research, everyday experiences and practical solutions, it will help you to navigate the uncertainty and redesign your people practices to drive high performance." * Jeremy Snape, Former England Cricketer and Founder Sporting Edge Digital Learning *"Someone needed to cut through the noise of what Hybrid Working means to people (HR) professionals and those with a vested interest in teams and how they work. This book is like Gary Cookson has listened to every conversation, online video call and posted thread. A vivid set of examples through digestible, practical insight and recommendations." * Perry Timms, Founder and Chief Energy Officer, PTHR, Author of Transformational HR and The Energised Workplace *"The perfect time for the perfect book! HR for Hybrid Working is an incredibly thoughtful, practical, and insightful read that takes you through a reflective and forward-looking journey into redesigning organizations and preparing for a newer world of hybrid working. It will encourage you to be more ambitious in your thinking about the possibilities on how and where work gets done, enabling people and businesses to perform at their best whilst enhancing employee experience. But this is not a book of concepts and theories, it really lifts the lid on all aspects of delivering people services, helping you rethink how the people profession can make a significant contribution to the future of work regardless of your organization's size or sector. It's cleverly written with many different readers in mind, giving options for shorter and longer reads and is bursting with real case studies, sketch notes and action plans. If you are looking to embrace the future opportunities of hybrid working and need a supportive and encouraging hand to do this, this book is for you! Highly recommended. A fantastic read!" * Daphne Doody, Head of CIPD Northern England *"As the demand for Hybrid working increases post-pandemic, many organizations are seeking guidance on how to implement this model. I would recommend Gary Cookson's book 'HR for Hybrid Working as the definitive guide on how you can successfully do so!" * Olive Strachan MBE, Global businesswoman, entrepreneur and founder of Olive Strachan Resources, Author of – The Power of You *"The world of work is changing, fast. In this essential book, Gary Cookson provides a clear assessment of where people professionals need to change, and provides solid, practical advice on what they need to do. It's a handbook for the future." * Donald H Taylor, Chair, Learning Technologies Conference *"We are facing a once in a generation opportunity to reshape the world of work to become more inclusive, more sustainable and more human. The people profession is in a unique position to influence this change, having stepped up during the pandemic in many organizations. Gary Cookson's book provides a timely and comprehensive support to the profession, drawing on his years of experience and creative thinking about the nature of work. HR for Hybrid Working is the ideal guide for people professionals in navigating the possibilities of work in the era of Covid-19. Full of practical examples and case studies, it is required reading for HR professionals wanting to change work for the better." * Katie Jacobs, Senior Stakeholder Lead, CIPD *"In our changing world, Gary Cookson has managed to encapsulate the thinking on hybrid working through story telling his own experiences, expressing the views of others and using relevant references. This fascinating read is filled with case studies and sketch notes, which not only helps to draw attention to what is happening in businesses but furthermore, adds a new dimension to summarizing the reader's learning. This must-read book is bursting with advice and considerations around hybrid working, the new skills needed, why company policies need to change and why technology has to be an integral part of hybrid working." * Alan Price, CEO, BrightHR *"The demand for hybrid working from the workforce has rocketed and organizations are jumping onto the bandwagon to attract and retain talent in this new world of work. It is in this context that Gary Cookson's book is both timely and indispensable. Written from the perspective of a HR practitioner for HR practitioners and people managers, it helps dispel the myths and more importantly tackle some of the challenges with hybrid working that lead to lost time and resources if implemented badly. Whether you need to dip into one of the shorter reads or take a deeper dive, this book is for you with practical action plans to enable you to help your people do their best work whilst making sure they feel included, valued and their wellbeing is cared for by their organization." * Shakil Butt (FCIPD, FCCA) HR & Leadership Consultant, Founder of HR Hero for Hire *Table of Contents Section - ONE: The world we came from; Chapter - 01: Where we came from; Chapter - 02: When the going got tough, the tough got going; Chapter - 03: The new normal?; Chapter - 04: A word about technology; Section - TWO: The world we are in; Chapter - 05: Hellos and goodbyes; Chapter - 06: Formalities; Chapter - 07: Employee relations; Chapter - 08: Safe spaces - Wellbeing; Chapter - 09: Safe spaces - Inclusion and belonging; Chapter - 10: Learning and development; Section - THREE: The world we are headed to; Chapter - 11: Spaces and places; Chapter - 12: People professionals in the future; Chapter - 13: References

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Book SynopsisTony Nicholls is a Principal Consultant with Mayvin Ltd, a Leadership, Organization Design and Organization Development consultancy working globally across the private, public and third sectors. His private sector clients have included Zurich and Close Brothers and for the public sector, he works across the UK Civil Service and with Local Government organisations. Based in Wilmslow, UK, he is also the faculty lead for the UK Civil Service Organisation Design and Development capability development programmes. Prior to his role with Mayvin Ltd, he has held senior HR and OD roles at The Co-Operative Bank and Capital One, Europe.Trade Review"This book really drew me in. It goes deep into the theory but also translates it into practice. This focus on management asks us to move away from practices that reinforce hierarchies and hero leaders coming to the rescue." -- Rebecca McNeil * CEO Retail at Close Brothers, Chair of the UK Finance and Leasing Association *"Tony presents compelling arguments for the need to re-assess the value of management as opposed to leadership and provides a practical guide to modern practices that will be useful to managers at all levels in organisations." -- Kevin Hogarth * Chief People Officer, KPMG UK *"This book speaks to the part of me that resists convenient containers compartmentalising what it is to be leader, manager, or organisation. My rebellious side responded to this book as an invitation to break free of simplistic either/or arguments, and accept that to deliver real change we become what the situation demands of us. There is no handbook for this job. You can read all the books, absorb all the theory - but you're the secret sauce. Filled with anecdotes, lived experience and practical exercises - this is not a book of theory, but more like a collation of evidence to demonstrate where leaning into the complex and not having the answers, but being willing to 'do the work', are the practices that serve us to become 'unstuck'." -- Rebecca Herbert * People Experience Specialist, The independent Parliamentary Standards Association *"This book is urgently needed. The predominance of 'leadership' thinking ignores the fact that running an organisation is an everyday business, needing raised awareness and wise choices that are often left up to the people working closest to the grain of the work. These are often the people most 'leadership' thinking ignores. This book explains why they need to think differently about their everyday but it also shows these everyday managers how to do this. Supremely grounded and practical as well as thoughtful and informed, this is a manual for the wise manager with their feet on the ground." -- James Traeger * Co-founder and Director, Mayvin Limited; Adjunct Professor of Management and Organisational Learning at Hult Ashridge Executive Education *"Tony has written from the heart and based on his extensive experience. I value managers who can see through the noise and get to the nub of what is needed. This requires them to be 'always on', tuned into their context and to develop deep working relationships with their colleagues. Something I have witnessed first-hand that Tony focuses on and conveys extensively in his writing. Tony focuses our attention on the need for managers to move beyond the tools and techniques of management and to see themselves as being 'the instruments of change'." -- Paul Naden * Entrepreneur and CEO, Saving the Survivors *"For practitioners who are involved in the bewildering world of change this book combines utility and confidence. In short, it provides practical things to do and is presented in a way that will give people the confidence to do them." -- Dr Rob Warwick * Professor of Management and Organisational Learning, The University of Chichester *"Easy to read and understand, this book is an enjoyable journey, building through each chapter. Using stories and personal reflections, Tony gives something of himself that will resonate and help the reader connect. This book is about turning the management pyramid upside down, taking theory and making it relatable. It is ideal for all managers, whatever their level in the business." -- Mandy Smith * HR Business Partner, Close Brothers Motor Finance *Table of Contents Chapter - 00: Introduction; Chapter - 01: The impact of uncertainty; Chapter - 02: Manager of change, not change manager; Chapter - 03: Mapping the tools of management; Chapter - 04: The people side of change; Chapter - 05: Context is everything; Chapter - 06: Managing change: The mindset; Chapter - 07: Managing change: The practice; Chapter - 08: Managing change: The craft; Chapter - 09: Everyday practice 1: Noticing; Chapter - 10: Everyday practice 2: The check-in; Chapter - 11: Everyday practice 3: Navigating; Chapter - 12: The future of management; Chapter - 13: Building more purposeful and inclusive organizations;

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Book SynopsisShauna Moran is the founder of Operate Remote, an award-winning executive coaching agency that empowers leaders to address staff burnout and build more emotionally healthy, engaged and sustainable teams and organizations. Prior to this, she headed up Partnerships in various SaaS companies. Based in Vancouver, Canada, she has a background in psychology and is an accredited Executive and Leadership Coach as well as an Emotional Intelligence Practitioner.Trade Review"Finally, a real business how-to for how we can all reduce unhealthy stress within our work. Shauna Moran shows you how to create a sustainable culture and find efficiencies in running your team in a distributed way, so we can enjoy the work again." * Job van der Voort, CEO, Remote *"If you're a remote leader, Managing Employee Burnout is a must-have resource to identify, qualify and remedy your team members that are at risk of burning out before they do." * Liam Martin, Author of 'Running Remote', Co-Founder of Running Remote *"A critical and much-needed resource for any CEO, leader or remote worker. This book gives us all the practical tips to finally create stress-free teams in a distributed environment." * Nazim Ahmed, CEO, remx.xyz *"Shauna's book is practical, logical and well written, because the author has been through this process herself and is therefore speaking from hard earned experience. She writes in an accessible and understandable way. This is the way that the world is moving, so it makes sense to read this book and absorb its insights, so that you can retain and inspire your own workforce." * Simon Cocking, Irish Tech News *"This is not just support for professionals and leaders, this guidebook is absolutely a resource that will turn your organization into a sustainable, high performing and human-focused culture!" * Tony Jamous, CEO, Oyster *"In this world of constant remote working, employee wellness and burnout should be a priority for all organizations. Shauna's book is filled with great tools and practical strategies for getting remote work right!" * Brian Scudamore, Founder & CEO, O2E Brands; author, BYOB: BUILD YOUR OWN BUSINESS, BE YOUR OWN BOSS *"Shauna is a true professional and one of the few experts in the field of remote work that has the longstanding experience and the knowledge base to help companies and individuals of all shapes and sizes as they navigate the, sometimes, challenging waters of distributed teamwork. Her work at Operate Remote speaks for itself, and this book is just one more example of how she is pushing the future of work forward." * Chase Warrington, Head of Remote, DoIst *Table of Contents Section - PART ONE: The Self; Chapter - 01: Introduction to burnout: my story; Chapter - 02: What is burnout?; Chapter - 03: Self-awareness and remote working burnout; Chapter - 04: Deep and shallow work; Chapter - The Self:: summary; Section - PART TWO: The Organization; Chapter - 05: An organization’s impact on burnout; Chapter - 06: Employee retention; Chapter - 07: Remote-first processes; Chapter - The Organization:: summary; Section - PART THREE: The Leader; Chapter - 08: The differences between leading remote and office-based teams; Chapter - 09: Coaching and burnout; Chapter - 10: Relationships and recognition; Chapter - 11: Leading by example; Chapter - The Leader:: summary; Chapter - 12: Conclusion;

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Book SynopsisKathy Beevers, Chartered FCIPD, is a qualified trainer, coach and author and is the Chief External Quality Advisor (CEQA) for CIPD. She is based in Halifax, UK. David Hayden, Chartered FCIPD, is the founder of Talents Drivers, an L&D consultancy. He was previously a Learning Content Manager at CIPD and has been working with CIPD qualifications for more than 15 years. He is based in Doncaster, UK.

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Book SynopsisAn Updated Classic for Reducing Turnover and Improving Engagement. For decades organizations have struggled to better engage and retain their best employees. Retention expert Richard Finnegan proposes a proven and proactive approach, the Stay Interview: an easy-to-use tool to uncover, anticipate, and resolve issues and concerns before your best employees leave. Stay Interviews do three things that employee surveys do not: they deliver information that can be used today; they give practical insights for engaging and retaining top performers; and they provide managers with a reliable process for developing individual stay plans. One of SHRM's all-time bestselling books, The Power of Stay Interviews,is now revised and updated to reflect Generations at work, including Millennials and Older Workers, brand-new Stay Interview questions, and introduces ""Finnegan's Arrow""—a potent business-driven strategy for Stay Interviews.

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Book SynopsisPerformance Coaching is a complete resource for improving organizational and employee performance through coaching. Full of tips, tools and checklists, it covers all the fundamental elements of the coaching process, from developing the skills needed to coach effectively, to coaching in leadership, manager-as-coach training, cross-cultural coaching and measuring return on investment. It explores the key techniques and models in the field to allow readers to identify which approach is most suited to specific situations. Featuring case studies from organizations including Virgin, IKEA, the NHS and England Rugby showing how effective coaching approaches have been applied in practice, this book is for coaches of all levels of experience, as well as HR managers and leaders looking to embed a coaching culture in their organizations. This revised third edition of Performance Coaching has been updated to include the latest insights and developments and contains new chapters on creating a global coaching culture, the coaching-mentoring-managing continuum and how to lead a generative thinking meeting. New material also covers distance coach training, neuroscience in coaching, coaching the bully at work and coaching in education.Trade Review"A fundamental read to give a connected view of coaching from a broad range of perspectives, which is particularly important and helpful when it comes to applying coaching in a way that adds value in a complex corporate context." * Sara Gosden, Director, Global Talent Management, Expedia Group *"If you are looking to grow your business through releasing the potential of people and teams then this book is a great investment." * Catriona Mackie, former Global Head of Learning & Development, Diageo *"If you're looking for a comprehensive book on Performance Coaching, complete with thought leadership, case studies, management methodologies and the latest thinking, then I highly recommend this book. It's a must-read for leaders everywhere at all levels in an organization." * Diane Yates, Head of Leadership and Executive Development, Deloitte LLP *Table of Contents Section - ONE: The fundamentals of performance coaching; Chapter - 01: What is coaching?; Chapter - 02: The differences between coaching, therapy, counselling, mentoring and consultancy; Chapter - 03: The directive–non-directive continuum; Chapter - 04: Self-limiting beliefs; Chapter - 05: Coaching and neuroscience; Section - TWO: Creating a coaching culture in organizations; Chapter - 06: The meaning of a coaching culture; Chapter - 07: Ten steps to creating a coaching culture; Chapter - 08: Coaching in the workplace; Chapter - 09: Coach training in the workplace; Chapter - 10: Coaching in leadership; Chapter - 11: Cross-cultural coaching; Chapter - 12: Distance coach training; Chapter - 13: Coaching in schools; Chapter - 14: Coaching for Crisis at Christmas; Chapter - 15: Corporate social responsibility and shared value - bringing business and society back together; Chapter - 16: Bullying in the workplace; Chapter - 17: Resilience in leadership; Chapter - 18: Coaching supervision: a workplace perspective; Chapter - 19: ROI - Measuring the return on investment in coaching; Section - THREE: Skills for coaches and managers; Chapter - 20: Listening; Chapter - 21: Reflecting, summarizing and clarifying; Chapter - 22: Questioning; Chapter - 23: Permission protocol; Chapter - 24: The GROW coaching model; Chapter - 25: The EXACT model - a coaching approach to goal setting; Chapter - 26: Coaching feedback; Chapter - 27: The structure of coaching; Chapter - 28: Setting and reviewing actions; Section - FOUR: Tools of the trade - continuing professional development; Chapter - 29: David Grove’s Clean Language; Chapter - 30: David Grove’s Emergent Knowledge; Chapter - 31: Transpersonal coaching; Chapter - 32: An introduction to neuro-linguistic programming; Chapter - 33: Systemic Coaching; Chapter - 34: Transactional analysis and the OK Corral; Chapter - 35: 360-degree feedback; Chapter - 36: The Reuven Bar-On Emotional Quotient inventory (BarOn EQ-i); Chapter - 37: Thomas-Kilmann Conflict Mode Instrument; Chapter - 38: Marshall Rosenberg’s ‘Non-Violent Communication’; Chapter - 39: Peer leadership Chapter - 40: Situational Leadership; Chapter - 41: Kouzes and Posner: The Leadership Challenge; Chapter - 42: Cultural Transformation Tools; Chapter - 43: The Inner Game; Chapter - 44: Nancy Kline’s Thinking Environment; Chapter - 45: Appreciative Inquiry; Chapter - 46: Mindfulness; Chapter - 47: Elizabeth Kubler Ross’s Change Curve six stage model; Chapter - 48: Bruce Tuckman’s ‘forming, storming, norming and performing’ team development model; Chapter - 49: The Myers-Briggs Type Indicator (MBTI®); Chapter - 50: The Enneagram; Chapter - 51: Kolb’s learning styles; Chapter - 52: DISC; Chapter - 53: Johari Window; Chapter - 54: More team role models

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Book SynopsisThe president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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Book Synopsis* New York Times and Wall Street Journal bestseller multiple years running* Translated into 20 languages, with more than half a million copies sold worldwide* A Hudson and Indigo Best Book of the Year* Recommended by Shona Brown, Rachel Hollis, Jeff Kinney, Daniel Pink, Sheryl Sandberg, and Gretchen RubinRadical Candor has been embraced around the world by leaders of every stripe at companies of all sizes. Now a cultural touchstone, the concept has come to be applied to a wide range of human relationships.The idea is simple: You don''t have to choose between being a pushover and a jerk. Using Radical Candoravoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathyyou can be kind and clear at the same time.Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class. Since the original pub

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Book SynopsisJim Stewart is Professor of HRD at Liverpool Business School, UK. He is also Chief Examiner of Learning and Development for the CIPD as well as Visiting Panel Chair and External Moderator.Patricia Rogers is part of the Postgraduate Taught Strategy and Development Group responsible for the development of postgraduate taught strategies across Coventry University, UK.

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Book SynopsisJonathan Passmore is well known for editing the Association for Coaching series, as well as for other titles in leadership and organizational psychology. He is an occupational psychologist with an international reputation, having spoken at conferences across the world from Harvard University, to Denmark, South Africa and Israel. He is also the Series Editor for the Wiley Blackwell Industrial Psychology series and has authored/co-authored The Top Business Psychology Models, Appreciative Inquiry for Change Management and The Facebook Manager over the last four years. In 2010, Jonathan was awarded the AC Global Coaching Award for his contribution to practice and research. He divides his time between academia, where he works as a professor of psychology at the University of East London, and business, where he works as a practicing psychologist.Trade Review"Mastery in Coaching, the sixth book in the AC series, skilfully draws upon a rich body of knowledge, demonstrating that coaching works. It is a significant contribution to the profession, based on the premise that mastery is not a destination in itself, but a journey of lifelong learning." * Katherine Tulpa, CEO and Co-founder, Association for Coaching *"While this book is entitled Mastery in Coaching: A complete psychological toolkit for advanced coaching, in fact, it offers far more than a toolkit. It will help you along your coaching journey by offering a wide array of research and perspectives. At the Institute of Coaching at Harvard Medical School we see that the greatest challenge facing coaches today is to bridge good theory and research to best practices. The Association for Coaching and Jonathan Passmore achieve this difficult challenge with ease and grace. As you absorb the information presented here, the theory, its application and case examples will help you pull knowledge and wisdom from your mind to your heart and gut." * Carol Kauffman , Founder and Executive Director, Institute of Coaching *Table of Contents Chapter - 01: Mastery in coaching – Jonathan Passmore; Chapter - 02: Positive psychology coaching – Lindsay G Oades and Jonathan Passmore; Chapter - 03: Psychodynamic coaching – Ulla Charlotte Beck; Chapter - 04: Narrative coaching – David Drake and Reinhard Stelter; Chapter - 05: Gestalt approaches – Alison Whybrow and Julie Allan; Chapter - 06: Neurobehavioural modelling: Applying neuroscience research to the development of coaching practice – Paul Brown and Denyse Busby-Earle; Chapter - 07: Cognitive behavioural coaching – Helen Whitten; Chapter - 08: Mindful coaching – Liz Hall; Chapter - 09: Compassionate mind coaching – Tim Anstiss and Paul Gilbert; Chapter - 10: Acceptance and commitment coaching – Tim Anstiss and Rich Blonna; Chapter - 11: Motivational interviewing – Jonathan Passmore

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Book SynopsisWe’re relentlessly behind the curve, dousing fires everywhere, and our 3 a.m. insomnia provides the only unscheduled thinking time of the day.What we need reinserted in our lives is the missing element of white space—short periods of open, unscheduled time that, when recaptured, change the very nature of work.Trade Review“This book is more than a first-rate guide to getting more and better work done. It is a powerful meditation on the false lure of busyness and the sustaining power of the pause. A Minute to Think is essential reading for maddening times.” — Daniel H. Pink, author of When, Drive, and To Sell Is Human “I absolutely loved A Minute to Think. It’s one of the most captivating and relevant approaches to solving busyness that I’ve read. Juliet’s energetic style and practical insights play a pivotal role as we long to pause yet be more productive and creative in this next decade of hybrid working.” — Angela Ahrendts, DBE, former SVP of Apple Retail and CEO of Burberry “Juliet Funt makes a compelling case for a tactic that’s both critically important and distressingly overlooked: the strategic pause. If you regularly feel overwhelmed by your work, read this book!” — Cal Newport, New York Times bestselling author of A World Without Email and Deep Work “This smart, funny business book is brimming with actionable tools. It’s certain to make any team stronger.” — Patrick Lencioni, president, The Table Group; New York Times bestselling author of The Five Dysfunctions of a Team “My decades of experience in the productivity arena have taught me you don’t need more time—you need more room. Room to be creative, to be strategic, and simply to be present in whatever you’re doing. Juliet provides an elegant and easily followed manual of how to get us there. Bravo.” — David Allen, international bestselling author of Getting Things Done "Rarely has an author produced something so immediately relevant and profoundly important to balancing my life and to my daily practices at work. Reading A Minute to Think is an investment in getting the most out of our most precious commodity–time. Bravo." — Nicholas Drake, Vice President Global Marketing at Google “Like many, I spent most of my life convinced that busy was the same as productive. That’s how I fed my self-esteem for years. But reading A Minute to Think, I have finally and fully understood what Aristotle said: “The quality of life is determined by its activities.” — Bradley J. Preber, CEO, Grant Thornton LLP "So many of us are consumed, buried, busy and overwhelmed. A Minute to Think will set us free, delivering an immediately shift towards doing better work every day. This book is a necessary and profound advancement tool for the modern day workplace culture." — Rory Vaden, New York Times bestselling author of Take the Stairs and creator of the viral TEDx talk “How to Multiply Time” "Juliet Funt is a master of time management and she recognizes the need to attack busyness with a vengeance. I’m excited for you to explore her book on this topic so you can reevaluate how you think, work, and behave to focus on the most important things that only you can do." — Craig Groeschel, New York Times bestselling author and Pastor of Life.Church “I wish I wrote this book.” — John Cleese, comedy legend

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Book SynopsisCan you imagine a choreographer only training one dancer to lead while his or her partner sits in the lobby staring at the wall? Yet we do this all the time in organizations. Half the partnership is missing.Leadership is Half the Story introduces the first model to seamlessly integrate leadership, followership, and partnerships. This research-backed, field-tested book contributes many new ideas and practical advice for everyone in an organization – from CEO to HR director to front-line manager to consultant.All of us lead, not just those with the formal title. All of us follow, not just front-line staff. In great collaborations, one moment we are leading and then we flip to following; in other words, the relationship between leadership and followership is dynamic, context-specific, and ever-evolving. This empowering perspective opens up leadership to everyone, normalizes followership, and enables more productive and innovative collaborations. Candid discTrade Review"This book practically glows with energy and vision! In highly accessible, entertaining portions Sam and Marc Hurwitz have presented us with a forward-thinking, prescient guide to success in business in today's unpredictable market.Build agile, innovative, efficient teams in your organization today for greater success tomorrow!" -- Marshall Goldsmith, top-ranked executive coach; Thinkers 50 Top Ten Global Business Thinker; author or editor of 34 books including the global bestsellers 'MOJO' and 'What Got You Here Won't Get You There' "Samantha and Marc Hurwitz have made leadership whole. Teams need great leaders as well as great followers." -- Razor Suleman, Founder and Chief Achiever, Achievers, Inc. "In this remarkable book, Samantha and Marc Hurwitz radically challenge the conventional wisdom on leadership. Leaders aren't more important than followers, they say. To innovate fast, leaders and followers must be equal partners - together creatingco-flow.'Leadership Is Half the Story'is essential reading for anyone who wants to know how companies, organizations, and governments can adapt, innovate, and thrive in a rapidly changing and increasingly complex world." -- Thomas Homer-Dixon, Chair of Global Systems, Balsillie School of International Affairs; author, 'The Ingenuity Gap' and 'The Upside of Down'Table of ContentsList of Tools Preface: Our Stories and Why We Wrote This Book Acknowledgments SECTION I: INTRODUCTION CHAPTER 1 Why 21st-Century Workplaces Require a Radically Different Approach ... and a Radically Different Approach * Work Is Done in Teams - From Flow to Co-flow* Continuous Relationship Building - Interpersonal Agility Is the Essential Workplace Competency* Introducing the Generative Partnership(R) Model CHAPTER 2 A Fresh Look at the F-Word: Followership CHAPTER 3 A New Kind of Leadership SECTION II: GUIDING PRINCIPLES CHAPTER 4 Principle 1: Partnerships Need Leadership and Followership. They Are Equal, Dynamic, and Different. CHAPTER 5 Principle 2: Leadership Is Setting the Frame. Followership Is Creating Within It. CHAPTER 6 Principle 3: Lean In to Build Connection. CHAPTER 7 Principle 4: Value the Positive, and Build on It. CHAPTER 8 Principle 5: Have Deeply Shared Goals. SECTION III: SKILLS CHAPTER 9 Decision Partnering Skills * Kirk vs. Spock: Whom Would You Entrust with Your Decisions? * Decision Framing: The Leadership Role * Decision Advocating: The Followership Role CHAPTER 10 Relationship Partnering Skills * Relationship Checkmate and How to Avoid a Stalemate * Relationship Framing: The Leadership Role * Relationship Building: The Followership Role CHAPTER 11 Organizational Agility Partnering Skills * Don't Be a Sea Squirt and Eat Your Brain! * Organizational Mentoring: The Leadership Role * Organizational Agility: The Followership Role CHAPTER 12 Communication Partnering Skills * Four-Way Communications, Barriers, Biases, and Blunders * Cascade Communicating: The Leadership Role * Dashboard Communicating: The Followership Role CHAPTER 13 Performance Partnering Skills * Honk if You Like My Driving! * The Commitment and Engagement Agreement * The DNA of Performance * Performance Coaching: The Leadership Role * Peak Performing: The Followership Role CHAPTER 14 Personal, Team, and Organizational Development * Personal Development * Team Development * Organizational Development Notes References Index

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Book SynopsisMartin R Edwards is Reader in HRM and Organizational Psychology at King's Business School, King's College London. He has taught statistics to undergraduate, postgraduate and PhD students for over 15 years and also teaches HR analytics to MSc students. As a consultant, he has delivered HR analytics workshops to FTSE-100 companies. Kirsten Edwards is HR Lead for Advanced Analytics and Data Science at Rio Tinto and has over 20 years' broad international experience in analytics, HR and management consulting. She is a visiting lecturer at Kent Business School and at King's Business School.Trade Review"Predictive HR Analytics is a comprehensive and detailed guide for any professional interested in this exciting new field. The book will help you understand what data to analyze, how to interpret and analyze the data, and how different types of models work. Highly recommended for people analytics specialists!" * Josh Bersin, Global Industry Analyst and Founder, Bersin by Deloitte *"Edwards and Edwards provide an essential roadmap to professionalize how HR analytics is applied in organizations. This book should be required reading for data scientists and HR generalists who need to learn the ropes of applying statistics and social scientific analysis to HR data." * Alec Levenson, Senior Research Scientist at the Center for Effective Organizations, University of Southern California and author of Strategic Analytics and Employee Surveys That Work *"Predictive HR Analytics is a practical guide for anyone working or interested in the burgeoning field of people analytics. What sets it apart from other books on the topic is that the authors demonstrate how to actually perform the analyses with a variety of HR-related data as well as providing insights on the statistical models that support them. Every people analytics team should own a copy of this book." * David Green, Executive Director at Insight222, Global speaker, writer and consultant on people analytics *"An essential read for HR leaders and practitioners wishing to deepen their knowledge and capability in predictive analytics. The authors balance the need to present technical concepts and theory with clear and simple solutions to apply within the workplace. This book is full of wisdom for anyone wishing to embrace analytics as a fundamental HR capability." * Caroline van der Feltz, HR Director, Danske Bank UK *"Finally, a book that students and HR professionals can use to learn how to do HR analytics! Not only do Edwards & Edwards show how to conduct analyses with clear, step by step examples, they show the critical insights that HR analytics can provide." * Fritz Drasgow, Dean of the School of Labor and Employment Relations and Professor of Psychology, University of Illinois at Urbana-Champaign *"Detailed, precise and clearly written, this book isn't just about statistics; it's about the future of HR. Essential reading for everyone in HR." * Professor Binna Kandola OBE, Business Psychologist, Senior Partner and Co-founder, Pearn Kandola *"Anyone reading and learning from this book and applying its lessons will be a more effective HR professional. It should certainly become compulsory reading for all HRM students. The authors are to be congratulated on providing a service to the HR community by writing this much needed and timely book." * David Guest, Professor of Organizational Psychology and Human Resource Management, King’s College, London *"At a time when the HR function is facing huge changes and undergoing massive challenges, it is good to see the second edition of this noteworthy book. Whilst many in HR are still coping with reporting on metrics, Edwards and Edwards have updated and expanded their first edition by embracing the latest developments and staying ahead of the curve. This will make a welcome contribution to the knowledge base of academics and practitioners alike." * David Simmonds, Chairman, Hr Analytics Ltd. *"This book is essential reading for anyone interested in how to actually apply statistical methods to HR data. The book fills an important gap between those that are too technical, making them impenetrable to all but the most experienced statisticians, and books that focus on organizational capability aspect of HR analytics. If you're doing HR analytics you need a copy of this book." * Dr. Nigel Guenole, Exectuive Consultant, IBM, Co-author of The Power of People: Learn how successful organizations use workforce analytics to improve business performance *"This book is a much-needed, well-researched, informative, and accessible treatment of HR/People Analytics. I highly recommend it for instructors who teach a course on this topic or HR professionals who want to learn on their own. It contains valuable guidance on how to collect and analyze human resource management and operational data to support data driven decision-making." * Dr. Janet Marler, Professor of Management, University at Albany, State University of New York *Table of Contents Chapter - 01: Understanding HR analytics; Chapter - 02: HR information systems and data; Chapter - 03: Analysis strategies; Chapter - 04: Case study 1 – Diversity analytics; Chapter - 05: Case study 2 – Employee attitude surveys – engagement and workforce perceptions; Chapter - 06: Case study 3 – Predicting employee turnover; Chapter - 07: Case study 4 – Predicting employee performance; Chapter - 08: Case study 5 – Recruitment and selection analytics; Chapter - 09: Case study 6 – Monitoring the impact of interventions; Chapter - 10: Business applications – Scenario modelling and business cases; Chapter - 11: More advanced HR analytic techniques; Chapter - 12: Reflection on HR analytics – Usage, ethics and limitations; Chapter - 13: Appendix R

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Book SynopsisOffers insights into the fundamental nature of outstanding performance. This title also offers practical guidance to individuals on how to manage their careers strategically, and to companies on how to identify, develop, and keep talent.Trade ReviewWinner of the 2011 Gold Medal Book Award in the Operations Management/Productivity/TQM category, Axiom Business One of the winners of the 2010 Best Business Books, strategy+business magazine for 2010 "[Boris Groysberg's] new book, a meticulous study of the performance of Wall Street analysts, asks the key question: is the success of individual 'star' employees transferable to other businesses? In other words, is it the team/institution that is key to the high performance or is it mainly down to the individual concerned?"--Stefan Stern, Financial Times "[B]rilliant... [T]he best business book of the year on human capital... [Groysberg's] findings, and the force and richness of both his data and his presentation, should have an indelible effect on how we understand exceptional performance."--Sally Helgesen, Strategy + Business "What if talent is more like an orchid, thriving in certain environments and dying in others? It's an interesting question, full of nature-versus-nurture overtones; we could debate it endlessly. But Boris Groysberg, a professor at Harvard Business School, has spoiled the debate with an unsporting move. He's gathered some data. And what he discovered forces us to rethink the argument."--Fast Company "The book is fascinating reading, as Prof. Groysberg digs deeper into the implications for knowledge workers and portability of jobs... [T]here are lessons in here for executives and knowledge workers in general and, more particularly, human resources officials concerned about the talent war for knowledge workers."--Harvey Schachter, Globe & Mail "Chasing Stars is an important work challenging the myth that talented workers can succeed anywhere. It proves that the best employer-employee relationships are mutually beneficial and that both can gain much from each other if they try."--ForeWord "Early in the summer, Paul DePodesta read a book that intrigued him. Its title was Chasing Stars. Its author was Boris Groysberg, an associate professor at Harvard Business School. Its thesis had a practical application that had yet to reveal itself to Mr. DePodesta. It did in November, when the Mets hired Mr. DePodesta to be their vice president of player development and amateur scouting... [T]he most telling template for how they might return the Mets to prominence [is] Dr. Groysberg's examination of how businesses and organizations can create environments where talent can flourish... Mr. DePodesta was ... encouraged by the upshot of Dr. Groysberg's findings: The author could map out general conditions under which 'stars' would thrive in new organizations."--Mike Sielski, Wall Street Journal "Chasing Stars highlights the key factors that improve the odds of successful job transitions. Build a network that extends beyond the confines of your research group and department. Evaluate the cultural and intellectual attributes and resources of a potential employer. Value those things above the monetary compensation in any offer package."--Peter S. Fiske, Nature "Over 10 years, Groysberg--who is associated professor in the organisational behaviour unit at HBS--and his colleagues collected data on what happened to star analysts from Wall Street firms and their professional ranking when they moved to a rival firm... The exhaustive study, examined in detail in Groysberg's new book Chasing Stars, came to an unexpected conclusion: stars who switched jobs generally did poorly, often for at least several years."--Australian Financial Review "Given all the time and money that organisations spend wooing high-flyers to join their ranks, a few minutes spent absorbing the findings of Harvard Business School's Boris Groysberg would be a very wise investment."--Catherine Fox, Australian Financial ReviewTable of ContentsAcknowledgments ix Introduction 3 Part One: Talent and Portability Chapter 1: Moving On 15 Chapter 2: Analysts' Labor Market 35 Chapter 3: The Limits of Portability 51 Chapter 4: Do Firms Benefit from Hiring Stars? 77 Part Two: Facets of Portability Chapter 5: Stars and Their Galaxies: Firms of Origin and Portability 93 Chapter 6: Integrating Stars: The Hiring Firm and Portability of Performance 125 Chapter 7: Liftouts (Taking Some of It with You): Moving in Teams 141 Chapter 8: Women and Portability: Why Is Women's Performance More Portable than Men's? 163 Part Three: Implications for Talent Management: Developing, Retaining, and Rewarding Stars Chapter 9: Star Formation: Developmental Cultures at Work 197 Chapter 10: Turnover: Who Leaves and Why 239 Chapter 11: A Special Case of Turnover: Stars as Entrepreneurs 253 Chapter 12: Measuring and Rewarding Stars' Performance 273 Chapter 13: Lessons from Wall Street and Elsewhere 321 Appendix 343 Notes 353 Index 437

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Book SynopsisChick-fil-A's first female officer and former HR operations manager helps leaders discover the impact of hiring extraordinary talent and how to create and build a compelling culture within their teams and organizations.

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Book SynopsisLeadership Best Seller with #1 for Business Coaching and Team Skills on Amazon LEAD is here to help you lead yourself and others - through life's unpredictable challenges towards your aspirations. If you are looking for fresh insights, tools and inspiration you won't be disappointed. LEAD focuses on the top 3 priorities of a leader. To Map. To Navigate. To Grow. It enables you to: ? MAP the journeys that you want to make in work and life ? NAVIGATE through life's twists and turns to success ? GROW yourself and others as leaders Its style is like that of the best coach whose sole aim is to help you find your purpose and to thrive. With the strapline 50 models for success in work & life the authors have thoughtfully blended 30 classic leadership models with 20 of their own proven tools which they have developed through working with business leaders and teams across the globe. Let LEAD be your constant companion, always within reach to coach, challenge and cheer you on.Table of ContentsDashboard 1 Part One Map 3 Focus 1 Map Your Journey 9 Part Two Navigate 21 Focus 2 See the Big Picture 27 Focus 3 Choose the Right Direction 47 Focus 4 Do the Right Things 69 Focus 5 Check Progress 95 Focus 6 Be Inspired 119 Part Three Grow 141 Focus 7 You 143 Focus 8 Your Team 167 Focus 9 Your Life 189 LEAD Self-assessment 211 What Next? 215 Thanks 217 About the Authors 219 Index 221

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Book SynopsisTable of ContentsIntroduction 1 Chapter 1 Don’t Mark My Paper, Help Me Get an A 17 Chapter 2 Building the Right Culture 43 Chapter 3 My Leadership Point of View 67 Chapter 4 The Simple Truths About Helping People Win at Work 89 Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91 Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94 Simple Truth 3: It All Starts with Performance Planning 97 Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101 Simple Truth 5: Trust Is Key to Effective Coaching 117 Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122 Simple Truth 7: Redirection Helps Get Performance Back on Track 125 Simple Truth 8: Deliver Reprimands with Caring Candor 129 Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133 Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136 Simple Truth 11: Servant Leadership Is the Only Way to Go 139 Simple Truth 12: Celebrate Successes 149 Epilogue 155 Appendix A The WD-40 Company Goal Review Form 159 About the Authors 171 Services Available 175 Index 179

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Book SynopsisHow to foster happier employees for a healthier bottom line Managers could learn a lot from a message echoed by generations of dairy farmers: Contented cows give better milk. This book is not, repeat, not a management tome. In this fully revised and expanded edition to a book which absolutely, positively makes the case that treating people right is one of the best things any business can do for its bottom line, Contented Cows Still Give Better Milk offers sound, practical advice for those who know that their reputation as an employer is as important as bandwidth. Offers updated case studies and new examples from on-site research in a number of real organizations, as well as inspiring examples of companies that know how to do it right . . . and few that didn''t Fad-free prescriptive advice informed by the authors'' combined four-plus decades of training and consulting with thousands of managers and employees, conducting employee engagementTable of ContentsAcknowledgments ix Introduction xi Part I The Premise 1 Chapter 1 Just the Facts 3 Chapter 2 Cows with Attitude 21 Part II Contented Cows Are Committed 41 Chapter 3 The “Vision Thing”: Passengers or Crew 43 Chapter 4 The Path to Commitment 53 Part III Contented Cows Are Cared About 63 Chapter 5 First You Feed the Troops 65 Chapter 6 Tell ’Em the Truth 85 Chapter 7 When Times Get Tough 95 Chapter 8 Contented Cows Are Connected 115 Chapter 9 A Case for Some Useful Benefits 129 Part IV Contented Cows Are Enabled 147 Chapter 10 Empower This! 149 Chapter 11 Enabled Employees Are Incredibly Well Trained 157 Chapter 12 Enabled Employees Are Tooled 169 Chapter 13 Enabled Employees Are Trusted 181 Chapter 14 When the Contented Cows Come Home (Speculations on the Near Future) 189 Notes 195 Index 199

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Book SynopsisEmployees around the world are deprived of honest objective feedback, and the higher you go in the organisation, the less feedback you are going to get. Researchers confirmed that the less facetime employees have with their managers, the more impact seeking and receiving feedback will have on their performance. Gorbatov and Lane propose a simple, systematic approach to giving fair and honest feedback, in ways that improve performance and prove that, if done properly, feedback simultaneously improves performance while engaging and developing employees.

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Book SynopsisAre you having problems with the boss? Wishing you could be a better spouse? Not communicating well with your employees? Having trouble building business relationships? Or would you just like to improve your people skills and your ability to make strong, lasting impressions on the men and women you meet every day? The solution is Skill With People! Les Giblins timeless classic has what you need to get on the fast track to success at home, at work, and in business.

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Book SynopsisThe market for retirement financial advice has never been more important and yet more in flux. The long-term shift away from traditional defined benefit pensions toward defined contribution personal accounts requires all of us to be more sophisticated today than ever before. However, the landscape for financial advice is changing all over the world, with new rules and regulations transforming the financial advice profession. This volume explores the market for retirement financial advice, to explain what financial advisors do and how to measure performance and impact. Who are these professionals and what standards must they abide by? How do they make money and what are their incentives? How can one protect clients from bad advice, and what is good advice? Does advice alone effect changes in personal habits? Answering these questions, along with new technology that will decrease the delivery costs of advice, will play a transformative role in helping more households receive the quality Table of Contents1. The Market for Retirement Financial Advice: An Introduction 1 ; I. WHAT DO FINANCIAL ADVISERS DO? ; 2. The Market for Financial Advisers ; 3. Explaining Risk to Clients: An Advisory Perspective ; 4. How Financial Advisers and Defined Contribution Plan Providers Educate Clients and Participants about Social Security ; 5. How Important Is Asset Allocation To Americans Financial Retirement Security? ; 6. The Evolution of Workplace Advice ; 7. The Role of Guidance in the Annuity Decision Making Process ; II. MEASURING PERFORMANCE AND IMPACT ; 8. Evaluating the Impact of Financial Planners ; 9. Asking For Help: Survey and Experimental Evidence on Financial Advice and Behavior Change ; 10. How to Make the Market for Financial Advice Work ; 11. Financial Advice: Does it Make a Difference? ; 12. When, Why, and How Do Mutual Fund Investors Use Financial Advisers? ; III. MARKET AND REGULATORY CONSIDERATIONS ; 13. Harmonizing the Regulation of Financial Advisers ; 14. Regulating Financial Planners: Assessing the Current System and Some Alternatives

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Book SynopsisJohnny Long's last book sold 12,000 units worldwide. Kevin Mitnick's last book sold 40,000 units in North America. As the cliché goes, information is power. In this age of technology, an increasing majority of the world's information is stored electronically. It makes sense then that we rely on high-tech electronic protection systems to guard that information. As professional hackers, Johnny Long and Kevin Mitnick get paid to uncover weaknesses in those systems and exploit them. Whether breaking into buildings or slipping past industrial-grade firewalls, their goal has always been the same: extract the information using any means necessary. After hundreds of jobs, they have discovered the secrets to bypassing every conceivable high-tech security system. This book reveals those secrets; as the title suggests, it has nothing to do with high technology.Table of Contents1: Reading People 2: Social Engineering 3: Shoulder Surfing 4: Dumpster Diving 5: Physical Security 6: Death of a Road Warrior 7: Google and P2P Hacking 8: Anatomy of a Break-In

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Book SynopsisTransform the way your business works. Neuro-Linguistic Programming (NLP) techniques can be applied to all business challenges. As a leader or manager in either the public or private sectors, whatever your industry or size of organisation, you can use NLP to improve your business by changing the mindsets of everyone you work with. When tailored for practical business application, NLP can help you to identify and deliver efficiencies, hold onto clients in the midst of increasing competition, improve morale and increase organisational performance and results. Change Your Business With NLP is the first genuinely practical guide for managers, showing how to use NLP techniques to overcome specific business problems. You will learn how to: Improve your results as a leader Build an exceptional team Manage change more effectively Change your organisation’s culture Create more effective client and customer relationships Transform your presentation skills Increase the overall performance of your business Bestselling author Lindsey Agness, an international change management consultant and certified trainer of NLP, uses step-by-step techniques and a broad range of case studies to show you that NLP can deliver measurable results in business.Table of ContentsAbout the author. Acknowledgements. Introduction: Why is NLP important for business? Part I Transforming Leaders with NLP. Chapter 1 Building strategies for success. Chapter 2 Winning state of mind. Chapter 3 Modelling world-class performance. Part II Transforming Teams with NLP. Chapter 4 Constructing high-performing teams. Chapter 5 Encouraging creativity. Chapter 6 Having courageous conversations. Part III Transforming Organisations with NLP. Chapter 7 Managing change effectively. Chapter 8 Changing the rules of the game. Chapter 9 Developing global organizations. Part IV Transforming Customer Service with NLP. Chapter 10 Influencing with integrity. Chapter 11 Powerful presentations. Chapter 12 Exceeding expectations. Are you ready? What next? Appendix 1 NLP Grid. Appendix 2 Language used by different representational systems. Appendix 3 What have you learned about NLP? Bibliography. Index.

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Book SynopsisCoaching as a technique to help managers develop their skills and fulfil their potential is now one of the most used in business. As well as professional business coaches, managers themselves are required to coach their staff these days. This book comprises twelve case studies in coaching, based on individuals who were unhappy with their professional lives - relationship difficulties in the office, managing emotions, a new management culture after a merger, problems with staff experienced by an entrepreneur, and motivation in the workplace are some of the situations that are covered. Of these case studies, ten are based on difficulties experienced by the individual and two are about coaching teams of people. By analysing such cases in detail and the role of coaching in each, the authors present the best practices and techniques in business coaching.

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Book SynopsisThis is a book written specifically for the manager, supervisor or other professional needing greater understanding and skill in counselling. Specialist training in this area of work is often complex and time consuming, going beyond what is essential for most workplace counselling situations. Bringing over ten years of experience working as both counsellor and as a trainer of counselling in industry, David focuses on the essentials of workplace advice and guidance, basing his book on his highly successful 'Counselling in the Workplace' courses. The book offers a careful balance between theory, skills and practical examples to help the beginner or the partly-experienced in providing a realistic service for a range of counselling situations. It covers: a comprehensive counselling methodogy; how to develop the most useful counselling attitude; skills in gaining rapport, questioning and information gathering; assessing the counselling needs of the 'client'; differences between supportive, problem solving and therapeutic counselling.

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Book Synopsis

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