Operational research Books

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Book SynopsisWith an emphasis on timeless essential mathematical background for optimization, this textbook provides a comprehensive and accessible introduction to convex optimization for students in applied mathematics, computer science, and engineering. Authored by two influential researchers, the book covers both convex analysis basics and modern topics such as conic programming, conic representations of convex sets, and cone-constrained convex problems, providing readers with a solid, up-to-date understanding of the field. By excluding modeling and algorithms, the authors are able to discuss the theoretical aspects in greater depth. Over 170 in-depth exercises provide hands-on experience with the theory, while the 36 ?Facts? and their accompanying proofs enhance approachability. Instructors will appreciate the appendices that cover all necessary background and the instructors-only solutions manual provided online. By the end of the book, readers will be well equipped to engage with state-of-the-art developments in optimization and its applications in decision-making and engineering.

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Book SynopsisThis research monograph presents an inter-disciplinary study of the impact, and current status, of applications of complexity-related concepts in the early stages of development of Agile Project Management (APM). The results serve as an introduction for exploring more profound relations between complexity-related ideas and APM in the future.The increasing complexity of software projects and their environment in the 1990s constituted the main determinants of the development of the family of methodological frameworks called Agile Project Management. Development of APM has been shaped by a broadly defined area of research called complexity science or complexity theory based on complex adaptive systems (CAS) and on their characteristics: Complexity, chaos, the edge of chaos, emerging properties, non-linearity, self-organization, etc. In the 21st century, due to the expansion of Agile beyond software development, the challenges deriving from the complexity of projects and the enviTable of Contents1 Conceptual framework1.1 Assumptions of the study 1.2 Complexity and management, project management, and Agile Project Management1.3 Terminology1.4 Agile and project management: Method, practice, methodology, or approach1.5 Agile Project Management: Origins and status quo. Beginnings of the Agile approach in software development2 Theoretical background and methods of research2.1 Complexity-related models, analogies, and metaphors in Agile Project Management2.2 Methods and sources 3 Typology of interpretations of complexity-related concepts in Agile Project Management3.1 Complex and complicated: Introductory interpretations3.2 Assumptions of typology3.3 Agile Project Management and intuitive interpretations of complexity3.4 Cybernetics, General System Theory, and sociocybernetics3.5 System dynamics, systems analysis, and system engineering3.6 Soft systems methodology, critical systems thinking, and System of Systems Methodologies4 Agile project management and complexity science4.1 What is complexity science?4.2 Chaos theory4.3 Synergetics of Hermann Haken4.4 The concepts of Ralph Stacey and the Cynefin Framework by Dave Snowden5 Project management and indigenous complexity-related concepts5.1 Wicked problems5.2 Synergetics of R. Buckminster Fuller5.3 Hierarchies, holons, and fractals in project management5.4 Complexity of social systems: The concepts of Niklas Luhmann6 Scrum and complexity-related ideas6.1 Introduction6.2 Scrum and complexity6.3 Scrum, adaptation, emergence, self-organization7 Adaptive Software Development and complexity-related ideas7.1 The origins of ASD and complexity: Sources of inspiration7.2 ASD and complex adaptive systems: The economic environment of projects and environmental turbulence8 Complexity in the Agile Manifesto and in the Declaration of Interdependence8.1 Complexity and Agile in modern project management: A conceptual framework

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Book SynopsisThis new edition textbook continues down the path that the first edition, winner of the 2013 IISE/Joint Publishers Book-of-the-Year Award, successfully carved out. The textbook targets engineering students and emphasizes the use of operations research models and solution methods important in the design, control, operation, and management of global supply chains.Completely updated, Supply Chain Engineering: Models and Applications, Second Edition stresses quantitative models and methods, highlights global supplier selection and vendor risk management techniques, and discusses the use of multiple criteria decision-making models in supply chain management. The new edition includes chapters on health and humanitarian supply chains, including disaster management and logistics modeling, and on warehousing and distribution. Disruptions to global supply chains due to the COVID-19 pandemic are discussed throughout the book. Industry and government strategies to make the global Table of Contents1. Introduction to Supply Chain Engineering. 2. Planning Production in Supply Chains. 3. Inventory Management Methods and Models. 4. Transportation Decisions in Supply Chain Management. 5. Location and Distribution Decisions in Supply Chains. 6. Supplier Selection Models and Methods. 7. Warehousing and Distribution. 8. Managing Risks in Supply Chain. 9. Global Supply Chain Management. 10. Health and Humanitarian Supply Chains. Appendix A. Multiple Criteria Decision Making: An Overview.

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Book SynopsisResearch Methods for Operations and Supply Chain Management, third edition, is a toolkit of research approaches primarily for advanced students and beginner researchers, but also a reference book for any researcher in operations and supply chain management (OSCM).Many students begin their careers in research limited by the one or few approaches taken by their department. The concise, accessible overviews found here equip them with an understanding of a variety of methods and how to use them, enabling students to tailor their research project to their own strengths and goals. The more seasoned researcher will find comprehensive descriptions and analyses on a wide variety of research approaches.This updated and enhanced edition responds to the latest developments in OSCM, including the growing prominence of services and production of intangible products, the complete supply chain, and the increasing use of secondary data and of mixed approaches. Alternative reseTable of Contents1. Introduction to the book Christer Karlsson2. Research in operations and supply chain management Christer Karlsson3. The research process Pär Åhlström4. SurveysCipriano Forza and Enrico Sandrin5. Case researchChris Voss, Mark Johnson, and Jan Godsell6. Longitudinal field studiesPär Åhlström and Christer Karlsson7. Action researchPaul Coughlan and David Coghlan8. Clinical management research – Interventionist and collaborative approachesChrister Karlsson9. Model-based research J. Will M. Bertrand, Jan C. Fransoo, and Maximiliano Udenio

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Book SynopsisEli Goldratt is known by millions of readers worldwide as a scientist, educator and business guru. His Theory of Constraints (TOC) is taught at business schools and MBA programs around the globe. Government agencies and businesses, large and small, have adopted his methodologies. TOC has been successfully applied in almost every area of human endeavor, from industry to healthcare to education. And while Eli Goldratt is indeed a scientist, an educator and a business leader, he is first and foremost a philosopher; some say a genius. He is a thinker who provokes others to do the same.In The Choice, Goldratt once again presents his thought-provoking approach, this time through a conversation with his daughter, Efrat, as they discuss his fundamental system of beliefs. Through examples and discussions, Eli Goldratt helps us understand, holistically, how the interrelation of emotions, intuition and logic influences our ability to think clearly and problem solve when making peTable of Contents1. What Choice Do We Have? 2. Uncommon Sense 3. Why is Common Sense Not Common Practice? 4. Inherent Simplicity 5. Contradictions and Conflicts 6. Putting the Belief to Work 7. Harmony 8. Never Say "I Know" 9. Win-Win 10. Never Say "I Know" (CONTINUED) 11. How Many Opportunities Are There? 12. Short Shelf Life Products 13. The Sky is Not the Limit 14. Thinking Clearly and Tautologies 15. Comfort Zones 16. People Are Good 17. Comfort Zones (CONTINUED) 18. Emotion, Intuition and Logic

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Book SynopsisThis book does for retailing what Goldratt's international bestseller The Goal did for manufacturing.A breakthrough solution is exposed when some unexpected events force Caroline and Paul, a married couple working for their family's retail business, to make a few small changes in the way things are done. A solution that propels the family's regional chain of stores into a very profitable, rapidly growing, international enterprise. If there is a hint of Jonah, from The Goal, reappearing in this novel, it is Henry, the soon-to-retire president and majority owner of the company who logically states that, if you do not deal directly with the core problem, don't expect significant improvement. Eli Goldratt's Theory of Constraints is woven throughout this book but answers are not handed to you. The reader and the characters in the book work through the process together to discover solutions.Dr Goldratt deals with core problems inherent in the retail indu

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Book SynopsisBeginning in the mid-2010s, the Fourth Industrial Revolution has seen remarkable changes in information technology that have blurred the boundaries between the physical, digital and biological worlds. Industry 4.0 has enabled so-called smart factories in which computer systems equipped with machine learning algorithms can learn and control robotics with minimal need for human input. While smart technology has enabled many manufacturing businesses to increase efficiency and cut costs, many others are still struggling with implementing it.This book aims to help students, practitioners and industry leaders to become change agents and take their first steps on the path of transformation. Smart Business and Digital Transformation addresses the challenge of becoming smart from three different perspectives: smart factory, smart industry and smart environment. Covering technologies including the Internet of Things (IoT), cloud, artificial intelligence (AI), mobility, 5GTable of ContentsForeword Introduction Part I Smart factory 1 Definitions and principles of Industry 4.0 2 The concept of continuous and smart improvement 3 The layers of I4.0 systems 4 Connectivity and data sharing with stakeholders inside and outside the organisation 5 Data mining, analysis and evaluation 6 Lean 4.0 7 Artificial/enhanced intelligence 8 AI’s impact on the labour market Part II Smart business transformation 9 The business model of I4.0 10 Marketing planning in a smart industrial environment 11 Smart supply chain 12 Fintech and smart banking Part III Smart environments 13 Smart cities 14 Construction 4.0 15 Smart agriculture 16 Society 5.0

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Book SynopsisMarket and Technical Knowledge Integration in R&D Intensive Companies explores the integration of market and technical knowledge within R&D intensive companies. Starting with industry classifications and a discussion on the significance of R&D activities, the book looks at the role of these companies in today's economy, as well as knowledge definitions and typologies. It focuses on such measures of effectiveness as innovativeness and business performance and discusses organisational innovativeness and business performance metrics.The crux of the book's theoretical premise is the importance of integrating market and technical knowledge within organisations. Drawing from the resource-based view and the knowledge-based view of organisations, this premise stresses the need for knowledge integration. After an analysis of the literature on R&D, the book presents qualitative evidence from interviews of R&D professionals who elucidate knowledge integration

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Book SynopsisTimely and invigorating, this book explores how blockchain technology is disrupting economies and transforming societies. It offers detailed insights into the synergistic and complementary effects of blockchain and other new and emerging technologies such as artificial intelligence, the Internet of Things, satellite imagery and digital twins.Trade Review‘This book is both a fantastic introduction to the fundamental concepts of blockchains and a unique discussion of the business models impacted by the blockchain. Kshetri provides an excellent sketch of the debate over using distributed ledgers to demonstrate business trustworthiness. The business cases Kshetri provides perfectly demonstrate the value offered by technology that uses strong cryptographic tools. One of the book’s best and most unique contributions is in its chapter on the synergies between artificial intelligence and the blockchain. The case studies from health care and other data-intensive industries offer invaluable details on data ownership management, privacy, data lineage management, and shared governance for users of blockchain and AI technologies. Kshetri also discusses emerging disruptive technologies, like the Metaverse, Web 3.0, and the Internet of Things. This is one of the best books on the subject and an excellent guide for readers of all levels.’ -- J. Brzezinski, Choice Magazine‘Kshetri’s The Rise of Blockchains is a timely, to-the-point, and detailed book on a relatively new and still obscure topic of blockchain technology. The book focuses on this all-new phenomenon deeply impacting, sometimes disrupting, and transforming our societies, policy-making, and the global economy today. And as a matter of fact, it also does a good job focusing on this new technology that has both introduced cryptocurrencies and transformed the supply chain, payments, privacy, and security systems.’ -- Bilal Bağış, Insight Turkey Journal‘Professor Nir Kshetri’s exciting new text The Rise of Blockchains: Disrupting Economies and Transforming Societies is a must read for those interested in how distributed ledgers are impacting the political, economic, and social landscapes of societies, both developed and underdeveloped. Economists, politicians, and anyone else involved in finance should add this text to their reading list.’ -- Jeffrey Voas, EIC Computer Magazine, US‘This book covers several key topics in blockchain, ranging from payment and settlement to cybersecurity and the supply chain. The book is well written and flows logically. It would be a great textbook for a blockchain course and a nice reference for researchers working in this field.’ -- Yogesh K. Dwivedi, Swansea University, UK and Symbiosis Institute of Business Management, Pune, India‘Professor Kshetri has delivered a very timely, well-written, and well-documented treatment of a topic that many people find difficult and sometimes opaque. I believe the content is accessible for both advanced undergrads and graduate students. I plan to adopt this book for my own blockchain course.’ -- Stephen C. Wingreen, University of Canterbury, New Zealand‘In 2018, Ginni Rometty, the retired CEO of IBM, caused a stir when she said presciently: “Blockchain will do for transactions what the Internet did for information.” This compendium by Professor Nir Kshetri attempts to explain why and how such a transformation is taking place. The comprehensive book is framed by business organisations and market opportunities. It addresses the essentials of how Blockchains work, and their synergies with decentralized, autonomous organisations as well as complementary technologies such as AI. It also provides up-to-date coverage of hot-button issues such as use-cases in supply chain management with traceability-as-a-service. It shows how such ubiquitous use-cases will allow Blockchain to cross the chasm. Two enabling technologies – security as an integral aspect of mainstream platforms and Blockchain-enabled payments which may counter the centralizing features of proposed CBDC initiatives – will bring confidence in such a trust-free environment. The book closes with a realistic assessment of emerging opportunities, barriers, trends and policy implications. It is commendable that Professor Kshetri, acknowledged as one of the most impactful researchers on Blockchain, has taken it upon himself to make translational his deep insights and understanding on the topic. I recommend this book highly to any business executive or specialist student interested in exploiting the value of Blockchains.’ -- Ravi S. Sharma, Zayed University, United Arab EmiratesTable of ContentsContents: PART I BLOCKCHAIN AND ORGANIZATIONAL TRANSFORMATION 1. Blockchain basic: Definitions, key concepts and characteristics 2. Impacts on organizational forms, business models and strategies 3. Combining with other technologies to amplify blockchain’s value creation 4. Supply chain management 5. Security, privacy and compliance 6. Payment and settlement systems PART II OPPORTUNITIES, CHALLENGES, IMPLICATIONS AND THE WAY FORWARD 7. Opportunities, barriers, and enablers of blockchain adoption in organizations 8. Discussion, conclusion, and recommendations Index

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Book SynopsisThis book provides practical insight into how to improve the effectiveness, resilience, and agility of supply chain operation in the public domain. Mark Fagan highlights how supply chains can support public policy goals, and identifies how to create policy that enables this impact and minimizes unintended side effects.

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Book SynopsisPresenting a novel Systems Thinking methodology, this book serves as an essential guide to all those researching and practicing in a management, decision-making or supervisory position who are facing multi-dimensional complex problems.The author presents critical systems thinking methods to address multi-dimensional complexities and deal with instability, uncertainty and disruption. Complexities and perspectives are explained in simple terms to better understand the variety of influential factors of a complex situation, and meaningful insights into open dynamic systems, their characteristics, purpose and connections within the Eco-system, as well as thought-provoking behavioral âlawsâ of systems, are presented. The authorâs own tool âœDimensions Surfacing Heuristicsâ reveals and concurrently addresses the multiple dimensions of complex issues and paves the way to model its ideal state during system-optimization.The book is about seeing and understanding organizations as purposeful systems, and about how to manage and optimize them. It will appeal to a scholarly audience across systems thinking, organizational studies and management science as well as astute practitioners.

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Book SynopsisThis streamlined intro to Microsoft Power BI covers all the foundational aspects and features you need to go from "zero to hero" with data and visualizations.

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Book SynopsisThis practical book explains how small-business and enterprise users can replace manual work that takes days with an automated process you can set up in a few hours using Power Automate.

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Book SynopsisThis concise yet comprehensive guide provides an overview of Salesforce architecture for enterprise architects and Salesforce ecosystem architects. Author Paul McCollum, Salesforce Technical Architect at Accenture, provides a roadmap for integrating major elements of the Salesforce ecosystem with planned or existing enterprise architecture.

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Book SynopsisWith this practical book, data engineers and architects, platform engineers, cloud engineers, and software engineers will learn how to use Presto operations at your organization to derive insights on datasets wherever they reside.

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Book SynopsisThe relatively young theory of structured dependence between stochastic processes has many real-life applications in areas including finance, insurance, seismology, neuroscience, and genetics. With this monograph, the first to be devoted to the modeling of structured dependence between random processes, the authors not only meet the demand for a solid theoretical account but also develop a stochastic processes counterpart of the classical copula theory that exists for finite-dimensional random variables. Presenting both the technical aspects and the applications of the theory, this is a valuable reference for researchers and practitioners in the field, as well as for graduate students in pure and applied mathematics programs. Numerous theoretical examples are included, alongside examples of both current and potential applications, aimed at helping those who need to model structured dependence between dynamic random phenomena.Trade Review'This is a timely book on an important topic, and it is well written.' John Masson Noble, MathSciNet'The authors follow good traditions, starting with exact definitions, commenting on essential properties, asking appropriate questions, formulating theorems, lemmas or propositions and giving explicit conditions under which complete proofs are provided for the statements.' Jordan M. Stoyanov, zbMATHTable of Contents1. Introduction; Part I. Consistencies: 2. Strong Markov consistency of multivariate Markov families and processes; 3. Consistency of finite multivariate Markov chains; 4. Consistency of finite multivariate conditional Markov chains; 5. Consistency of multivariate special semimartingales; Part II. Structures: 6. Strong Markov family structures; 7. Markov chain structures; 8. Conditional Markov chain structures; 9. Special semimartingale structures Part III. Further Developments: 10. Archimedean survival processes, Markov consistency, ASP structures; 11. Generalized multivariate Hawkes processes; Part IV. Applications of Stochastic Structures: 12. Applications of stochastic structures; Appendix A. Stochastic analysis: selected concepts and results used in this book; Appendix B. Markov processes and Markov families; Appendix C. Finite Markov chains: auxiliary technical framework; Appendix D. Crash course on conditional Markov chains and on doubly stochastic Markov chains; Appendix E. Evolution systems and semigroups of linear operators; Appendix F. Martingale problem: some new results needed in this book; Appendix G. Function spaces and pseudo-differential operators; References; Notation index; Subject index.

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Book SynopsisWritten by more than fifty top researchers from economics, OR, and algorithm design, this text comprehensively covers a major inter-disciplinary field and its important applications from the basics to state of the art. Key chapters discuss efficiency, fairness and incentives, and market design and its relation to social choice theory.Trade Review'This superb compendium of all aspects of matching markets is an excellent text for advanced students and a definitive reference that integrates economic and computational aspects of market design.' Robert Wilson, The Adams Distinguished Professor of Management, Emeritus, Stanford University'Matching markets are among the earliest points of contact between the theories of economics and computation. Decades before the advent of Algorithmic Game Theory, great economists articulated discrete algorithmic problems involving agents, goods, and preferences, and invented efficient algorithms for their solution. In the era of the Internet, the importance of the subject has exploded, and so has the convergence of computational and economic research on it. This comprehensive collection of expertly written articles exhausting the many facets of this important topic is destined to influence its further evolution, and will be a quintessential source for students and researchers.' Christos H. Papadimitriou, Donovan Family Professor of Computer Science, Columbia University'A multi-authored textbook is a challenging project, all the more so on a deeply interdisciplinary topic. Starting from the mathematical foundations and developing into sophisticated applications and empirics, all along supplemented by a rich menu of exercises, this volume makes the state of the art of market design equally accessible to the beginner students and advanced researchers.' Hervé Moulin, The Donald J Robertson Professor of Economics, University of Glasgow'The modern digital economy depends crucially on the performance of matching-based markets for goods and services ranging from energy to healthcare to cloud services and beyond. So it is wonderful to have a book that develops the beautiful and rich algorithmic and game theoretic foundations of these markets, taking us all the way to the research frontier. I can't wait to teach a course on online and matching-based market design based on this book!' Anna Karlin, Professor and Bill and Melinda Gates Chair of Computer Science and Engineering, University of Washington'The definitive handbook for a beautiful scientific area that combines elegant theory with a variety of practical applications, economics with computer science, and classical results with fierce ongoing research.' Noam Nisan, Professor of Computer Science and Engineering, Hebrew University of JerusalemTable of ContentsPreface; Foreword Alvin E. Roth; Part I. Foundations of Market Design: 1. Two-sided markets: stable matching Federico Echenique, Nicole Immorlica and Vijay V. Vazirani; 2. One-sided matching markets Federico Echenique, Nicole Immorlica and Vijay V.Vazirani; 3. Matching markets with transfers and salaries Federico Echenique, Nicole Immorlica and Vijay V. Vazirani; 4. Objectives Federico Echenique, Nicole Immorlica and Vijay V.Vazirani; 5. Applications of online matching Zhiyi Huang and Thorben Trobst; 6. Online matching in advertisement auctions Nikhil R. Devanur and Aranyak Mehta; 7. Spectrum auctions from the perspective of matching Paul Milgrom and Andrew Vogt; 8. School choice Atila Abdulkadiroglu and Aram Grigoryam; 9. Kidney exchange Itai Ashlagi; 10. Normative properties for object allocation problems: characterizations and trade-offs Lars Ehlers and Bettina Klaus; 11. Choice and market design Samson Alva and Battal Dogan; 12. Combinatorics of stable matchings Tamas Fleiner; 13. Algorithmics of matching markets Jiehua Chen and David Manlove; 14. Generalized matching: contracts and networks John William Hatfield, Ravi Jagadeesan, Scott Duke Kominers, Alexandru Nichifor, Michael Ostrovsky, Alexander Teytelboym and Alexander Westkamp; 15. Complementarities and externalities Thanh Nguyen and Rakesh Vohra; 16. Large matching markets Jacob D. Leshno; 17. Pseudomarkets Marek Pycia; 18. Dynamic matching Mariagiovanna Baccara and Leeat Yariv; 19. Matching with search frictions Hector Chade and Philipp Kircher; 20. Unraveling Hanna Halaburda and Guillaume Haeringer; 21. Investment in matching markets Matthew Elliott and Eduard Talamas; 22. Signaling in two-sided matching markets Soohyung Lee; 23. Two-sided markets matching design Renato Gomez and Alessandro Pavan; 24. Matching market experiments Yan Chen; 25. Empirical models of non-transferable utility matching Nikhil Agarwal and Paulo Somaini; 26. Structural estimation of matching markets with transferable utility Alfred Galichon and Bernard Salanie; 27. New solution concepts Shengwu Li and Irene Lo; 28. Machine learning for matching markets Zhe Feng, David C. Parkes and Sai Srivatsa Ravindranath; 29. Contract theory Gabriel Carroll; 30. Secretaries, prophets, and applications to matching Michal Feldman and Brendan Lucier; 31. Exploration and persuasion Aleksandrs Slivkins; 32. Fairness in prediction and allocation Jamie Morgenstern and Aaron L. Roth.

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Book SynopsisWith a simple and clear exposition, Breakthroughs in Decision Science and Risk Analysis details recent advances in the theory, methods, and applications of decision and risk analysis that can significantly change and improve how we learn from important practical decisions.Trade Review"Dr. Louis Anthony Cox and 14 contributors have written a valuable text that describes the current state and recent advances in decision and risk analysis. Besides addressing breakthroughs in the psychology and brain science of risky decisions, it also includes methods for deciding what actions to take when information is sparse and useful probabilities cannot be determined." (Ben Rothke, May 2016)Table of ContentsForeword vii Preface ix Contributors xi 1. Introduction: Five Breakthroughs in Decision and Risk Analysis 1Louis Anthony (Tony) Cox, Jr. 2. The Ways We Decide: Reconciling Hearts and Minds 19Edward C. Rosenthal 3. Simulation Optimization: Improving Decisions under Uncertainty 59Marco Better, Fred Glover, and Gary Kochenberger 4. Optimal Learning in Business Decisions 83Ilya O. Ryzhov 5. Using Preference Orderings to Make Quantitative Trade-Offs 123Chen Wang and Vicki M. Bier 6. Causal Analysis and Modeling for Decision and Risk Analysis 149Louis Anthony (Tony) Cox, Jr. Copyrighted Material 7. Making Decisions without Trustworthy Risk Models 189Louis Anthony (Tony) Cox, Jr. 8. Medical Decision-Making: An Application to Sugar-Sweetened Beverages 235Andrea C. Hupman and Ali E. Abbas 9. Electric Power Vulnerability Models: From Protection to Resilience 259Sinan Tas and Vicki M. Bier 10. Outthinking the Terrorists 287Jason Merrick, Philip Leclerc, Hristo Trenkov, and Robert Olsen Index313

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Book SynopsisAn accessible introduction to optimization analysis using spreadsheets Updated and revised, Optimization Modeling with Spreadsheets, Third Edition emphasizes model building skills in optimization analysis. By emphasizing both spreadsheet modeling and optimization tools in the freely available Microsoft Office Excel Solver, the book illustrates how to find solutions to real-world optimization problems without needing additional specialized software. The Third Edition includes many practical applications of optimization models as well as a systematic framework that illuminates the common structures found in many successful models. With focused coverage on linear programming, nonlinear programming, integer programming, and heuristic programming, Optimization Modeling with Spreadsheets, Third Edition features: An emphasis on model building using Excel Solver as well as appendices with additional instructions on more advanced packageTable of ContentsPreface ix 1 Introduction to Spreadsheet Models for Optimization 1 1.1 Elements of a Model 2 1.2 Spreadsheet Models 4 1.3 A Hierarchy for Analysis 7 1.4 Optimization Software 8 1.5 Using Solver 10 Summary 16 Exercises 17 2 Linear Programming: Allocation, Covering, and Blending Models 21 2.1 Linear Models 22 2.1.1 Linear Constraints 24 2.1.2 Formulation 25 2.1.3 Layout 27 2.1.4 Results 28 2.2 Allocation Models 29 2.2.1 The Product Mix Problem 36 2.3 Covering Models 38 2.3.1 The Staff-Scheduling Problem 43 2.4 Blending Models 47 2.5 Modeling Errors in Linear Programming 52 2.5.1 Exceptions 53 2.5.2 Debugging 54 2.5.3 Logic 56 Summary 56 Exercises 57 3 Linear Programming: Network Models 65 3.1 The Transportation Model 66 3.2 The Assignment Model 71 3.3 The Transshipment Model 75 3.4 Features of Special Network Models 78 3.5 Building Network Models with Balance Equations 79 3.6 General Network Models with Yields 84 3.6.1 Models with Yield Losses 84 3.6.2 Models with Yield Gains 86 3.7 General Network Models with Transformed Flows 91 Summary 96 Exercises 96 4 Sensitivity Analysis in Linear Programs 108 4.1 Parameter Analysis in the Transportation Example 109 4.2 Parameter Analysis in the Allocation Example 116 4.3 The Sensitivity Report and the Transportation Example 123 4.4 The Sensitivity Report and the Allocation Example 127 4.5 Degeneracy and Alternative Optima 129 4.6 Patterns in Linear Programming Solutions 133 4.6.1 The Transportation Model 134 4.6.2 The Product Portfolio Model 138 4.6.3 The Investment Model 142 4.6.4 The Allocation Model 144 4.6.5 The Refinery Model 145 Summary 149 Exercises 151 5 Linear Programming: Data Envelopment Analysis 160 5.1 A Graphical Perspective on DEA 162 5.2 An Algebraic Perspective on DEA 166 5.3 A Spreadsheet Model for DEA 168 5.4 Indexing 173 5.5 Reference Sets and HCUs 174 5.6 Assumptions and Limitations of DEA 178 Summary 181 Exercises 181 6 Integer Programming: Binary‐Choice Models 191 6.1 Using Solver with Integer Requirements 193 6.2 The Capital Budgeting Problem 198 6.3 Set Covering 202 6.4 Set Packing 205 6.5 Set Partitioning 208 6.6 Playoff Scheduling 211 6.7 The Algorithm for Solving Integer Programs 215 Summary 220 Exercises 220 7 Integer Programming: Logical Constraints 227 7.1 Simple Logical Constraints: Exclusivity 229 7.2 Linking Constraints: The Fixed Cost Problem 231 7.3 Linking Constraints: The Threshold Level Problem 237 7.4 Linking Constraints: The Facility Location Model 238 7.4.1 Capacitated Version 239 7.4.2 Uncapacitated Version 243 7.5 Disjunctive Constraints: The Machine‐Sequencing Problem 246 7.6 Tour Constraints: The Traveling Salesperson Problem 251 Summary 259 Exercises 260 8 Nonlinear Programming 270 8.1 One‐Variable Models 271 8.1.1 An Inventory Example 273 8.1.2 A Quantity Discount Example 275 8.2 Local Optima and the Search for an Optimum 277 8.3 Two‐Variable Models 280 8.3.1 Curve Fitting 280 8.3.2 Two‐Dimensional Location 283 8.4 Nonlinear Models with Constraints 285 8.4.1 A Pricing Example 286 8.4.2 Sensitivity Analysis for Nonlinear Programs 288 8.4.3 The Portfolio Optimization Model 290 8.5 Linearizations 293 8.5.1 Linearizing the Maximum 294 8.5.2 Linearizing the Absolute Value 296 Summary 299 Exercises 301 9 Heuristic Solutions with the Evolutionary Solver 307 9.1 Features of the Evolutionary Solver 308 9.2 An Illustrative Example: Nonlinear Regression 309 9.3 The Machine‐Sequencing Problem Revisited 317 9.4 The Traveling Salesperson Problem Revisited 319 9.5 Budget Allocation 322 9.6 Two‐Dimensional Location 324 9.7 Line Balancing 327 9.8 Group Assignment 331 Summary 334 Exercises 336 Appendices 1 Supplemental Files and Software 348 A1.1 Supplemental Microsoft® Office Excel® Files 348 A1.2 Analytic Solver Platform for Education Software 348 A1.3 Opensolver Software 349 2 Graphical Methods for Linear Programming 350 A2.1 An Example 350 A2.2 Generalities 355 3 The Simplex Method 357 A3.1 An Example 357 A3.2 Variations of the Algorithm 362 Index 366

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Book SynopsisApply engineering and design principles to revitalize the healthcare delivery system Healthcare Systems Engineering is the first engineering book to cover this emerging field, offering comprehensive coverage of the healthcare system, healthcare delivery, and healthcare systems modeling.Table of ContentsAcknowledgments xi Chapter 1 The Healthcare Delivery System 1 Overview 1 1.1 Healthcare Delivery Components 2 1.2 Major Stakeholders 6 1.3 Global Issues in Health 6 1.4 Drivers for Healthcare Systems 13 Questions and Learning Activities 22 References 23 Chapter 2 Complexity and Systems in Healthcare 25 Overview 25 2.1 Taking a Systems Approach to Healthcare 25 2.2 Complex Adaptive Systems 28 Case Study 2A: Complexity in Chronic Kidney Disease 31 2.3 Systems Thinking and System Dynamics 34 Case Study 2B: Systems Thinking and Causal Loop Diagrams in CKD 40 Case Study 2C: System Dynamics and Stock Flow Diagrams in CKD 45 Questions and Learning Activities 48 References 49 Chapter 3 Patient Flow 53 Overview 53 3.1 Healthcare Settings and Clinical Workflows 53 3.2 Patient Flow through a Hospital 64 3.3 Care Transitions 71 3.4 Process Mapping 75 3.5 Queuing 78 Case Study 3: ED Crowding – A Patient Flow Solution 80 Questions and Learning Activities 83 References 83 Chapter 4 Healthcare Financing 91 Overview 91 4.1 Financing Models for Health Services 91 4.2 Compensation Models for Providers 95 4.3 Cost Allocation and Charges 97 4.4 Capital Budgeting 103 Questions and Learning Activities 107 References 108 Chapter 5 Health Data and Informatics 111 Overview 111 5.1 Healthcare Data 116 5.2 Electronic Health Records 121 5.3 Health Information Exchange 130 5.4 Publicly Reported Healthcare Data 132 Case Study 5: Health Informatics at a Hospital—A 10-Year Journey 136 Questions and Learning Activities 139 References 140 Chapter 6 Lean 141 Overview 141 6.1 Lean Philosophy and Methods 141 6.2 Drivers for Lean Healthcare Systems 143 6.3 A Toolset for Eliminating Wastes 146 6.4 Value Stream Mapping 148 6.5 A3 150 6.6 5S 157 6.7 Kanban 160 6.8 Lean Implementations 164 6.9 Lean Thinking 165 Questions and Learning Activities 166 References 166 Chapter 7 Six Sigma 169 Overview 169 7.1 Six Sigma Philosophy 169 7.2 Six Sigma Quality 170 Case Study 7A: Quantifying Complexity in Translational Research 201 Case Study 7B: Evaluating Collaboration in Translational Research 205 Case Study 7C: Resource Allocation in Translational Research 208 Questions and Learning Activities 210 References 212 Chapter 8 Reliability and Patient Safety 217 Overview 217 8.1 Human Reliability 217 8.2 Errors in Healthcare 218 8.3 Medication Errors 220 8.4 Patient Falls 222 8.5 Human Factors and Ergonomics for Patient Safety 227 Questions and Learning Activities 236 References 237 Chapter 9 Health Analytics 245 Overview 245 9.1 Data Mining 245 Case Study 9A: Predicting Parkinson’s Disease Using Data Mining 251 9.2 Data Visualization 255 Case Study 9B: Data Visualization in Obesity Counseling 269 9.3 Social Network Analysis 271 Case Study 9C: SNA in a Pediatric Intensive Care Unit (PICU) 277 9.4 Data Envelopment Analysis 280 Case Study 9D: Using DEA for Finding Best-in-Class Hospitals in a Network 285 9.5 Multicriteria Decision Making 287 Case Study 9E: Use of GP to Optimize Helicopter Emplacement at Medical Treatment Facilities 291 Questions and Learning Activities 292 References 293 Chapter 10 Capacity Management 297 Overview 297 10.1 Capacity Management Challenges 297 10.2 Managing Nursing Units 299 10.3 Managing Operating Rooms 310 10.4 Managing Diagnostic Units 316 10.5 Nurse Staffing and Scheduling 317 Questions and Learning Activities 320 References 321 Chapter 11 Healthcare Logistics 323 Overview 323 11.1 Facility Location 323 Case Study 11: Location of Federally Qualified Healthcare Centers 337 11.2 Home Healthcare Routing and Scheduling 341 Questions and Learning Activities 347 References 349 Chapter 12 Health Supply Chains 351 Overview 351 12.1 Forecasting Demand 351 12.2 Inventory Control 357 12.3 Healthcare Distribution 363 12.4 Coordinating Activities in the Supply Chain 369 Questions and Learning Activities 375 References 377 Chapter 13 Infection Control 379 Overview 379 13.1 Historical Perspective 379 13.2 Infection Control Classification 381 13.3 Checklists for Infection Control 383 13.4 The Case of Sepsis 385 13.5 Mathematical Modeling of Hospital Infection Control 388 Case Study 13: Impact of Interventions on TB Infection in a Clinic 398 Questions and Learning Activities 402 References 403 Index 405

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Book SynopsisWhat happens when a researcher and a practitioner spend hours crammed in a Fiat discussing data visualization? Beyond creating beautiful charts, they found greater richness in the craft as an integrated whole. Drawing from their unconventional backgrounds, these two women take readers through a journey around perception, semantics, and intent as the triad that influences visualization. This visually engaging book blends ideas from theory, academia, and practice to craft beautiful, yet meaningful visualizations and dashboards. How do you take your visualization skills to the next level? The book is perfect for analysts, research and data scientists, journalists, and business professionals. Functional Aesthetics for Data Visualization is also an indispensable resource for just about anyone curious about seeing and understanding data. Think of it as a coffee book for the data geek in you. https://www.functionalaestheticsbook.comTable of ContentsAcknowledgments ix About the Authors xi About the Technical Editor xii Foreword by Pat Hanrahan xiii Introduction xv Part A: Perception 1 Chapter 1: The Science Behind Perception 3 Seeing and Understanding Imagery 3 Color Cognition 6 Saccade and Directed Attention 10 The Notion of Space and Spatial Cognition 11 Diagramming the World 13 Summary 20 Chapter 2: Perception in Charts 21 Visualization and Task 23 Chart as an Informational Unit 24 Unboxing Functional Aesthetics in the Physical World 27 Recursive Proportions 28 The Digitized Space: Creating Experiences on the Screen 31 Summary 34 Chapter 3: Charts in Use 35 The First Charts 36 Standardizing Visualization 40 The Shifting Role of Data Visualization 43 Maturity within the Profession 49 Summary 56 Part B: Semantics 57 Chapter 4: Coming to Terms 59 Statistical Graphics Are Inherently Abstract 60 Flattening the Curve 63 Toward Meaningful Depictions 65 Situating with Semiotics 68 Summary 69 Chapter 5: Vagueness and Ambiguity 71 How Tall Is Tall? 71 Spicy or Hot—What’s the Difference? 76 Clarification, Repair, and Refinement 78 Iconicity of Representation 80 The Art of Chart 82 Summary 85 Chapter 6: Data Literacy 87 Navigating Data Literacy 89 The Impact of Writing 90 Data Orality 92 Changing Exposition Styles 96 Data Literacy Democratization 97 Summary 99 Chapter 7: Data Preparation 101 Hairy Dates 102 Common Transformations 103 Clarity in Conversation 107 Shaping for Intent 109 Prepping for the Future 110 Data Enrichment 113 Summary 115 Chapter 8: Scaling It Down 117 Generalization 118 Natural Sizes 119 Fat Fingers and Small Screens 120 Color as a Function of Size 123 Thumbnails and Visual Summaries 124 Summary 128 Chapter 9: Cohesive Data Messages 129 Cohesion in Designing Visualizations 131 Analytical Conversation 144 Summary 152 Chapter 10: Text and Charts 153 Medium Being the Message 154 Types of Text 155 Balancing Text with Charts 161 Chart and Text Agreement 163 Text in Analytical Conversation 166 Making Data More Accessible 168 Text for Supporting Reading Fluency 170 Summary 171 Part C: Intent 173 Chapter 11: Defining and Framing 175 Analytical Intent 176 Register 178 Repair and Refinement 179 Pragmatics 181 Practicing Intent 182 Summary 185 Chapter 12: Visual Communication 187 Do What I Mean, Not What I Say 189 Register in Charts 192 Registers in Composition 194 Mood and Metaphor 197 Beyond Language Communication 197 Expansion and Contraction 200 Summary 201 Chapter 13: Scaffolds 203 Visualization Scaffolding 206 Scaffolding Data Discovery 210 Scaffolding Natural Language Recommendations 213 Analytical Conversation to Repair and Refine 217 Summary 221 Chapter 14: Balancing Emphasis 223 Individual Choices 224 Collective Choices 225 Correcting Common Problems 228 View Snapping 232 Summary 238 Chapter 15: Mode 239 Navigate Like a Local 241 Revisiting Analytical Chatbots 247 Video Killed the Radio Star 249 Beyond the Desktop 251 Future Forward 255 Summary 257 Part D: Putting It All Together 259 Chapter 16: Bringing Everything Together 261 Addressing the Paper Towel Problem 263 Crafting Recipes for Functional Aesthetics 267 Summary 286 Chapter 17: Close 287 Data in Everything and Everywhere 288 New Tools and New Experiences 295 Sign-off 297 Technical Glossary 299 Index 305

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Book SynopsisBased on unique access interviews with leading chairmen and senior executives, All Above Board examines the key functions of the ideal 21st century board, how and why badly led boards fail, and what changes can be made to improve board behavior and efficiency for best practice.Trade Review'Corporate Governance has come to the forefront as a key to corporate success or failure. In this book Ulf Lindgren summarizes the issues around the board such as the composition, its role and responsibilities as well the relationships between the chairman, CEO and the rest of the board. But most importantly he gives very good real examples of what works and what doesn't. This is a must read for anyone engaged in corporate boards or corporate governance.' - Dr. Lars Thunell, Board member of Standard Chartered Bank ltd. Former Executive Vice President and CEO of the International Finance Corporation, part of the World Bank Group 'This book is equally valuable for Owners, Board Members and CEOs. All Above Board offers concrete insights and compelling examples of models that enable these three parties to not only achieve effective synchronization and communication of their core mission and strategy, but to excel in the execution of this beyond the mere sum of their collective competence. It is highly readable and full of practical takeaways.' - Nick Kaye, Executive Director, Stockholm School of Entrepreneurship 'Ulf Lindgren clearly knows his topic well and he gives many practical examples how to improve the role of the board in creating value for the corporation. All Above the Board has many real life stories and will be a must read for any business leader. The book summarizes in an excellent way practical lessons learned on the issues any board could have.' - Kjell Spångberg, Founder of Canyon Equity and chairman of the board of HEG 'As a member of multiple Boards I highly recommend anyone interested in, or, engaged in the functioning of corporate Boards to read All Above Board. The author gives, with his vast experience, very valuable insight into the actual and real functioning of the Board and the experiences learned in some of the world's leading corporations. This book is a must for both practitioners and academics interested in good governance!' - Dr. Laurent Leksell, Executive Director and Founder of Elekta AB 'The impact of the Board of Directors on corporate values is powerful and often overshadowed. This book is a must-read tool for all companies aiming to enhance theirs and create enduring organisations.' - Ann O'Leary, Co-founder of O'Learys Bar and Restaurants and EntrepreneurTable of ContentsIntroduction The Board of the Future Enhancing the Chairman's Value Chairman and CEO - Tandem at the Top The One Team Board Challenge The Board and Innovation Boosting Peak Performance Setting Strategic Agendas Summary and Conclusions Research Methodology

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Book SynopsisIt is commonly quoted that the majority of change initiatives fail and equally common is the reasoning that failure is due to a lack of adequate planning and robust processes to deliver change to the organisation.However, organisations cannot change it is only the people in the organisation, and those connected with it, that can change the way they work, think and behave. Choosing to Change takes an alternative view of the change process, applying thinking from the studies of complexity to explore how change in organisations is driven by individual choice. How the totality of our individual experiences and our aspirations for the future shapes our thinking both consciously and unconsciously, setting out an approach that brings change by choice rather than process. It is an exploration of how choice is the basis of all successful change programmes and how that affects the theory of change management. Through the reflections of those who have experienced chTable of ContentsTable of ContentsIntroductionChapter 1: Experiencing Change: The Depot Manager’s storyChapter 2: The Managed Approach to Change: the management view of the change processChapter 3: A Complexity View of Change: an alternative approachChapter 4: Facilitating Change: a story of change leadershipChapter 5: Choosing to change in the face of the unknownChapter 6: Storytelling: the power and influence of narrative learningChapter 7: Putting choice at the centre of change management: easing the path to change

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Book SynopsisSystems Thinking for a Turbulent World will help practitioners in any field of change engage more effectively in transformative innovation. Such innovation addresses the paradigm shift needed to meet the diverse unfolding global challenges facing us today, often summed up as the Anthropocene. Fragmentation of local and global societies is escalating, and this is aggravating vicious cycles. To heal the rifts, we need to reintroduce the human element into our understandings â whether the context is civic or scientific â and strengthen truth-seeking in decision-making. Aided by appropriate concepts and methods, this healing will enable a switch from reaction to anticipation, even in the face of discontinuous change and high uncertainty. The outcome is to privilege the positive human skills for collaborative navigation through uncertainty over the disjointed rationality of mechanism and artificial intelligence, which increasingly alienates us. The reader in searchTable of ContentsList of Figures and Tables, Acknowledgements, Preface, Introduction, CHAPTER 1 – HEALING OUR FRAGMENTED WORLD, Step 1 Seeking the Ox., Thinking Differently, A Systems Worldview, CHAPTER 2 – REHABILITATING THE OBSERVER, Step 2 Finding the Tracks., Paradigm Shift, Thread 1 – Presence of the Observer, Thread 2 – Observation, Intervention and Ethics, Thread 3 – Reflexivity and Reciprocity, Thread 4 – Circularity and Re-entry, Thread 5 - Reflection and Perception, Thread 6 – Transdisciplinarity, Thread 7 – Multi-perspective Dialogic, Weaving the Threads, CHAPTER 3 – REPERCEIVING THE FUTURE, Step 3 - First Glimpse of the Ox. , Changing Boundary Perception, Anticipating the Unpredictable, The Three Horizons, Deepening the Paradigm Shift, CHAPTER 4 - ANTICIPATORY SYSTEMS ARE DIFFERENT, Step 4 Catching the Ox., Foresight as Anticipation, From First-order to Second-order Anticipatory Systems, Taking a Transdisciplinary Viewpoint, The Structure of the Anticipatory Present Moment, CHAPTER 5 CULTIVATING DECISION INTEGRITY, Step 5 Taming the Ox., The Trap of Rationality, Decision as Learning, The Notion of undecidable questions, The Navigational Implications of Second-Order Decision, Implications for Management and Governance, , CHAPTER 6 – THE CO-CREATIVE WAY, Step 6 Riding the Ox Home., Pattern Thinking, The Gestalt of Pattern Recognition, The Practice of Repatterning, Participative Repatterning, Cognitive Kinetics, Idonics – the Key Tool, Facilitating Participative Repatterning, CHAPTER 7 – TRANSFORMING IN THE NOW, Step 7 - The Ox Out of Sight, the Self Alone., Perception within the Present Moment, The Four Modes of Anticipation, An Exercise of Anticipatory Consciousness , APM Exercise 1 – The Stretch, APM Exercise 2 – Reflexive Questions, Tapping Our Potential , Getting to Grips with The Now, CHAPTER 8 – NATURAL SYSTEMS THINKING, Systems Thinking as Qualitative Practice, References, Index

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Book SynopsisSuccess is Assured was born from a pair using those design practices over a century ago: The Wright Brothers. They set about methodically learning the causal relationships between the different design decisions they needed to make and the performance of the airplane. The Wright Brothers fundamentally transformed the front end of development into a sharply focused learning and decision-making process, and thereby eliminated the late - process rework in which their competition was stuck.Similarly, Toyota built an amazing manual product development system that consistently created a cadence of high quality products that customers want. Myriads of Lean principles, jargon, and tools have been introduced and applied with minimal impact on design loopbacks, engineering productivity, and knowledge reuse within small to midsize engineering companies and almost no penetration within highly complex engineering companies. This book teaches methodologies to relentlessly expose knowledge Trade Review"Success Is Assured is a practical guide to successful product development using 'Set-Based Design' principles and an 'Intelligent Fast Failure' approach. The authors rely on their extensive industry experience in their respective fields and as successful industry consultants helping to transform the way existing companies do business. An easy-to-read addition to the field with many new, useful conceptual models." - Charlie Camarda, Astronaut STS-114 Discovery (Return to Flight mission), Former Director of Engineering, NASA Johnson Space Center"In 1953, my dad led his development team at GM to design and build the iconic 55 Chevy in just 23 months - unheard of then and certainly not possible today. How did they succeed in that? Through focused learning and decision making leveraging strong engineering expertise. Over the last decade, we have strayed from that, focusing too much on tasks and schedules. This book shows us how to rebuild that capability through new analytical tools for decision-focused learning and the creation and reuse of visual knowledge. This is increasingly important as complexity is increasing dramatically and the need for effective and speedy product development is critical to success."- David Cole, Ph.D., Chair, AutoHarvest; Chair Emeritus, Center for Auto Research; Chair, Building America’s Tomorrow; Automotive Hall of Fame Inductee"I wish this book was already written when we started our Lean Journey almost 11 years ago. It is a breakthrough in the thinking process on how to make decisions that will drive your business results to 'Success is Assured'! From the very core definition of the 'True North' of Product Development to the Enabler of all Enablers (the Causal Map), the authors' experience provides everyone clarity on how to learn faster and innovate better while having a lot more fun! My team and I are very enthusiastic and we almost cannot hold ourselves in anticipation of the great achievements we'll be able to provide to our business partners."- Manoel de Queiroz Cordova Santos, Business Excellence Manager - Product Development, Embraer S.A."Transforming New Product Development for complex products is a difficult endeavor. As if the technical challenges generated by the large number of variables and interdependencies were not enough, the current leadership practices could drive the wrong behaviors, creating additional complications. What new behaviors should be embraced by leadership? How to tackle complicated technical interdependencies in a new and robust way? This book does an excellent job in covering both questions, using an approach that includes real and fictional stories, peppered with a lot of examples. Highly recommended for both leadership and technical experts embarking in their New Product Development transformation."- Ovidiu Contras, Lean Coach, Bombardier Aerospace "This book is invaluable for any team or organization aiming to design complex systems successfully. The practical knowledge based approach for robust decision making explained in the book, with lucid examples, is exceptionally relevant. The case study story is something most teams and organizations dealing with the design and development of complex systems can easily correlate with."- Ramakrishnan Raman, ESEP, Assistant Sector Director – INCOSE Asia Oceania; Principal Systems Engineer – Honeywell"As for any company in charge of developing new products, the key challenge is to define the solution that provides the best trade-offs between customer’s needs and the Company’s goals and capabilities to provide maximum value to both. The traditional Point-Based Design quickly converges on a solution based on a single point in the design space – a process which inevitably creates rework, delays and cost overruns. This book explains in a very effective instructive style the Set-Based Design approach - a most powerful method to develop better solutions. The key principle is to focus upfront in building key knowledge to make decisions by exploring the trade-offs between critical parameters and mapping an area of feasibility. This is the first book that describes Set-Based Design in an easy to apply way. It provides a set of powerful tools and methods developed by the authors and shows how to apply them through many examples. It provides clarity in how to conduct the development process and build it step by step with different enablers to assure success! This book is indispensable for anyone willing to make their process of product development much more valuable." - Luc Delamotte, Senior Coach Lean Engineering, Lean Community Manager, Thales"I have always liked Michael´s approach to this complex subject. He has always been curious to learn more and challenge every ‘truth' he encountered on his way seeking 'Success is Assured'. In this book the authors capture the true essence of the matter, what it takes to assure the success of the product development project. A real 'how to' book which will help many product developers to shorten lead times and to innovate! Read the book and apply the knowledge and your success will be assured."- Peter Palmér, Chairman, Lean Product & Process Development Exchange (LPPDE); Senior Manager, R&D Way Office, Scania"I highly recommend Success is Assured! To my knowledge, it is the only book in print that provides a detailed methodology on the application of set-based design to complex system development using real-world examples."- Donny Blair, Senior Director of Engineering, L3 Technologies "If you are still not convinced about the merits of Lean Product Development, read this book and you will be. Even if you are not an engineer."- Dr. Göran Gustafsson, Chalmers University of TechnologyTable of ContentsForeword. Acknowledgments. Introduction. Part I HOW TO ESTABLISH “SUCCESS IS ASSURED” PRIOR TO MAKING DECISIONS IN YOUR ORGANIZATION. 1 Pratt & Whitney Case Study: Their Journey to“Success is Assured. 2 “True North”. 3 The Enablers. 4 Causal Mapping. 5 Aligning “True North” across Organizational Boundaries. 6 Making the Transition. Part II A STORY OF SET-BASED CAUSAL MAPPING ACCELERATING COLLABORATIVE LEARNING. 7 Introduction to the Story. 8 Monday Morning, Infrared Technologies Corporation. 9 Tuesday Morning, Infrared Technologies Corporation. 10 Wednesday Morning, Infrared Technologies Corporation. 11 Thursday Morning, Unmanned Aircraft, Inc. 12 Thursday Afternoon, UA Teleconference with Power Flow Corp. 13 Wednesday Morning, Week 2, Teleconference between the Navy, IRT, and UA. 14 Monday Morning, Week 3, UA Headquarters. 15 Tuesday Morning, Week 3, UA Headquarters. 16 Friday Morning, Week 3. Appendix I: Character List Quick Reference. Appendix II: A Brief History of Lean Product Development and Set-Based Concurrent Engineering. Appendix III: Causal Mapping for Problem-Solving. Appendix IV: Causal Mapping for Making a Set of Decisions. Appendix V: Causal Mapping for Achieving or Improving a Customer Interest. Appendix VI: Causal Mapping for Moving a Limit Curve in a Specific Direction. Appendix VII: Problem K-Brief. Index

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Book SynopsisInterest in the phenomenon known as lean has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided Trade Review"Netland and Powell have done a wonderful job in bringing together the key writers on the Lean agenda. Anyone seeking to dig deeper in the field, either in the underlying philosophy or specific applications, will find much of value here. The book is unique in its breadth, giving an accurate reflection of the state of the art."Steve New, University of Oxford, UK"When Quincy Jones produced the song We Are the World, written by Michael Jackson and Lionel Richie, he gathered what he called ‘the supergroup.’ The most admired singers in the world contributed with their best tones in ONE song. This is a book where Netland and Powell have done the very same thing, but on the ‘lean arena.’ They have gathered the most admired ‘lean singers’ in the world where everyone contributes with their best ‘lean tones.’ This is a megahit! Enjoy the rhythm!" Niklas Modig, Stockholm School of Economics, SwedenWinner of 2017 Shingo Research Award "Netland and Powell have done a wonderful job in bringing together the key writers on the Lean agenda. Anyone seeking to dig deeper in the field, either in the underlying philosophy or specific applications, will find much of value here. The book is unique in its breadth, giving an accurate reflection of the state of the art."Steve New, University of Oxford, UK"When Quincy Jones produced the song We Are the World, written by Michael Jackson and Lionel Richie, he gathered what he called ‘the supergroup.’ The most admired singers in the world contributed with their best tones in ONE song. This is a book where Netland and Powell have done the very same thing, but on the ‘lean arena.’ They have gathered the most admired ‘lean singers’ in the world where everyone contributes with their best ‘lean tones.’ This is a megahit! Enjoy the rhythm!" Niklas Modig, Stockholm School of Economics, SwedenTable of Contents1. The Evolution of Lean Thinking and Practice (Daniel T. Jones and James P. Womack)2. The Toyota Way: Striving for Excellence (Jeffrey K. Liker)Part I: The Lean Enterprise3. Lean Production (Pauline Found and John Bicheno)4. Lean Leadership (Michael Ballé)5. Lean Innovation (Günther Schuh, Stefan Rudolf, and Christian Mattern)6. Lean Product Development (Monica Rossi, James Morgan, and John Shook)7. Lean Systems Engineering (Cecilia Haskins and Bohdan W. Oppenheim)8. Lean Logistics (Michel Baudin)9. Lean Safety (Robert B. Hafey)10. Lean Teams (Desirée van Dun and Celeste Wilderom)11. Lean IT (Pär Åhlström, Ryusuke Kosuge, and Magnus Mähring)12. Lean Sales & Marketing (Brent Wahba)13. Lean Branding (Laura Busche)14. Lean Accounting (Brian H. Maskell)15. Lean Auditing (James C. Paterson)16. Lean Remanufacturing (Elzbieta Pawlik, Jonathan Corney, and Winifred Ijomah)17. Lean and Green (Keivan Zokaei, Ioannis Manikas, and L. Hunter Lovins)18. Lean Purchasing (Tim Torvatn, Ann-Charlott Pedersen, and Elsebeth Holmen)19. Lean Supply Chains (Jon Gosling, Maneesh Kumar, and Mohamed Naim)20. Lean Distribution (Matthias Holweg and Andreas Reichhart)21. Lean After-Sales Services (Barbara Resta, Paolo Gaiardelli, Stefano Dotti, and Dario Luise)22. Lean Corporations (Torbjørn H. Netland)Part II: Lean Across Industries23. Lean Healthcare (Daniel Jones)24. Lean Construction (Glenn Ballard)25. Lean Engineer-to-Order Manufacturing (Daryl J. Powell and Aldert van der Stoel)26. Lean Mining (Behzad Ghodrati, Seyed Hadi Hoseinie, and Uday Kumar)27. Lean Maintenance, Repair, and Overhaul (Mandyam M. Srinivasan)28. Lean Public Services (Zoe Radnor)29. Lean Armed Forces (Nicola Bateman and Peter Hines)30. Lean Policing (Harry Barton, Rupert L. Matthews, and Peter Marzec)31. Lean Justice (Ana Lúcia Martins,Isabell Storsjö, and Simone Zanoni)32. Lean Public Water Supply (Kirstin Scholten, Benjamin Ward, and Dirk Pieter van Donk)33. Lean Dealerships (David Brunt)34. Lean Software Development (Mary Poppendieck)35. Lean Printing (Ken Macro)36. Lean Retail (Paul Myerson)37. Lean Education (Vincent Wiegel and Lejla Brouwer-Hadzialic)38. Lean Schools (Jan Riezebos)39. Lean Universities (Steve Yorkstone)Part III: A Lean World40. A Lean World (Torbjørn H. Netland and Daryl J. Powell)

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Book Synopsis

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Book SynopsisNigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with a wealth of experience in many sectors. Alistair Brandon-Jones is a full-chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University. Nicola Burgess is a Reader in Operations Management at Warwick Business School. She has worked extensively with public sector organisations to understand Operations Management and Improvement in a public sector context.Table of Contents Operations management Operations performance Operations strategy Product and service innovation The structure and scope of supply Process design The layout and look of facilities Process technology People in operations Planning and control Capacity management Supply Chain Management Inventory management Planning and control systems Operations improvement Lean operations Quality management Managing risk and recovery Project management

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Book SynopsisNigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with a wide experience in many sectors. Alistair Brandon-Jones is a Full Chaired Professor in Operations and Supply Chain Management, and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University. Nicola Burgess is a Reader in Operations Management at W;arwick Business School. She has worked extensively with public sector organisations to understand operations management and improvement in a public sector context.Table of Contents Operations management and performanceIntroductionKey questions What is operations management? What is the input–transformation– output process? Why is operations management important to an organisation's performance? What is the process hierarchy? How do operations (and processes) differ? What do operations managers do? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Operations strategyIntroductionKey questions What is strategy and what is operations strategy? How does operations strategy align with business strategy (top-down)? How does operations strategy align with market requirements (outside-in)? How does operations strategy align with operational experience (bottom-up)? How does operations strategy align with operations resources (inside-out)? How are the four perspectives of operations strategy reconciled? How can the process of operations strategy be organised? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Product and service innovationIntroductionKey questions What is product and service innovation? What is the strategic role of product and service innovation? What are the stages of product and service innovation? What are the benefits of interactive product and service innovation? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Process design – resourcesIntroductionKey questions Why is choosing the right resources important? Do processes match volume–variety requirements? Are process layouts appropriate? Are job designs appropriate? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Process design – analysisIntroductionKey questions Why is it important to get the details of process design correct? What should be the objectives of process design? How are processes currently designed? Are process tasks and capacity configured appropriately? Is process variability recognised? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Supply chain managementIntroductionKey questions What is supply chain management? How should supply chains compete? How should relationships in supply chains be managed? How is the supply side managed? How is the demand side managed? What are the dynamics of supply chains Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Capacity managementIntroductionKey questions What is capacity management? How is demand measured? How is capacity measured? How is the demand side managed? How is the supply side managed? How can operations understand the consequences of their capacity management decisions? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Inventory managementIntroductionKey questions What is inventory? Why do you need inventory? How much should you order? (The volume decision) When should you order? (The timing decision) How can you control inventory? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Resource planning and controlIntroductionKey questions What is resource planning and control? What is the difference between planning and control? How do supply and demand affect planning and control? What are the activities of planning and control? What is enterprise resource planning (ERP)? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Operations improvementIntroductionKey questions Why is improvement so important in operations management? What are the key elements of operations improvement? What are the broad approaches to improvement? What techniques can be used for improvement? Why is risk management also improvement? Summary answers to key questionsProblems and applicationsWant to take it further?Notes on chapter Lean operationsIntroductionKey questions What is lean? How does lean consider flow? How does lean consider (and reduce) waste? How does lean consider improvement? How does lean consider the role of people? How does lean apply throughout the supply network? Summary answers to key questionsProblems and applicationsWant to take it further?Notes on chapter Quality managementIntroductionKey questions What is quality and why is it so important? What steps lead towards conformance to specification? What is total quality management (TQM)? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter Project managementIntroductionKey questions What are projects? What is project management? How is the project environment understood? How are projects defined? How are projects planned? How are projects controlled and learned from? Summary answers to key questionsProblems and applicationsWant to know more?Notes on chapter

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Book Synopsisto multi-objective forest planning.- Measurement of preferences in multiple criteria evaluation.- Multiple criteria decision support methods in forest management. An overview and comparative analyses.- Multidimensional measurements and approaches to forest sustainability assessments.- Using GIS to support multi-objective decision making in forest management. An experience from Ghana, West Africa.- Heuristics in multi-objective forest management.- Spatial optimisation in forest planning. A review of recent Swedish research.- Measuring non-wood forest outputs in numerical forest planning. A review of Finnish research.Table of ContentsIntroduction to multi-objective forest planning; T. Pukkala. Measurement of preferences in multiple criteria evaluation; J.M. Altho, P. Korhonen, P. Leskinen. Multiple criteria decision support methods in forest management. An overview and comparative analyses; J. Kangas, A Kangas. Multidimensional measurements and approaches to forest sustainability assessments; G.A. Mendoza, R. Prabhu. Using GIS to support multi-objective decision making in forest management. An experience from Ghana, West Africa; P.A. Kwaku Kyem. Heuristics in multi-objective forest management; J.G. Borges, H.M. Hoganson, A.O. Falcão. Spatial optimisation in forest planning. A review of recent Swedish research; K. Öhman. Measuring non-wood forest outputs in numerical forest planning. A review of Finnish research; T. Pukkala.

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Book SynopsisThis book is the result of a four-year study into the most commonly used management tools and techniques in the areas of business strategy and finance, marketing, production and operations, and procurement and supply chain management. It explains which tools are used in small, medium-sized and large companies, whether based in the US, Europe or Asia, across many different industrial and service sectors. It explains where companies find out about particular tools, and examines which appear to be the most successful.Table of ContentsIntroduction: The Cases For and Against the Ues of Management Tools and Techniques PART 1: STRATEGIC MANAGEMENT Tools and Techniques for Strategic Management The Use of Strategic Management Tools and Techniques PART 2: MARKETING AND SALES MANAGEMENT Tools and Techniques for Marketing and Sales Management The Use and Performance of Marketing and Sales Tools and Techniques PART 3: OPERATIONS AND PRODUCTION MANAGEMENT Tools and Techniques for Operations and Production Management The Use of Operations and Production Management Tools and Techniques PART 4: PROCUREMENT AND SUPPLY MANAGEMENT Tools and Techniques for Procurement and Supply Management The Use of Procurement and Supply Management Tools and Techniques PART 5: CONCLUSIONS A Curate's Egg: On the Use and Performance of Management Tools and Techniques

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Book SynopsisWe are living in the post-information age, the era of so-called ''Big Data''. It is a practical possibility for corporations to report, chart and analyse every action, transaction and click that happens inside and outside their business. In Decision Sourcing Roberts and Pakkiri examine what this means to organisational decision making. They explode the myth that good decisions need only be informed ones through an examination into how business really make choices. They lay bare the poverty of decision making processes in today's corporate world and offer fresh and fascinating insight into how social tools are providing new sources of information, how they are challenging hierarchy and how they are providing opportunities for growth and agility through aligned and inclusive decision making. This book is for those organisations that want to get beyond the corporate Facebook account and are ready for the next bold step. It is for those businesses that want to engage their workforce and Trade Review’The ideas in Decision Sourcing quickly changed how I think about decision making in the twenty-first century. Much of social business can seem technological, mystical or over-hyped: but decisions are real and continuous - they are the heartbeat of our organisations. By re-examining how decisions are made in a networked world, Dale and Rooven share important answers about how to be successful in this new landscape.’ Will McInnes, Managing Director, NixonMcInnes and author of Culture Shock ’We routinely make decisions every day. How we inform them and how we handle them seems to be cut and dried. However, Roberts and Pakkiri challenge the traditional thinking. This book examines the sources of decisions in a fresh way. They show how businesses can utilise social channels to make decisions and arrive at outcomes that might not otherwise have suggested themselves. The results are often surprising and sometimes amazing. This isn't just about business decisions, it is about all those decisions we make in life. I would not miss this book if I were you. So make your last old school decision. Buy this book. Right now. Easy decision.’ Paul Greenberg, author and CRM at the Speed of Light ’Reading this book has been a delight both because of the content and the style of writing ... Overall this is a book I would strongly recommend to managers with the responsibility for making sure that intranet, collaboration, socialmedia and digital workplace platforms deliver value to the organisation.’ Martin White, Intranet Focus ’My clients and my workshop participants over the last few years will be very aware of my focus on identifying tasks and decisions that have to be made in designing intranets and implementing search...However I often feel that I am treading a lonely path in this approach, so was delighted to read a superb new book from Gower Publishing entitled Decision Sourcing - Decision making for the agile social enterprise.’ www.cmswire.com ’DeciTable of ContentsChapter 1 Decisions; Chapter 2 BYO; Chapter 3 Transaction to Interaction; Chapter 4 The Changing Nature of Data; Chapter 5 Social Analytics; Chapter 6 Networked Decision Making; Chapter 7 Informed Decisions; Chapter 8 Decisions as Interactions; Chapter 9 Social Listening; Chapter 10 Engaged Decisions; Chapter 11 Decision Sourced; Chapter 101 Afterword;

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Book SynopsisBusinesses of all sizes rely on research everyday to inform decisions, strategic plans, and operations. The tried-and-true methods and sources of research, from trusted periodicals and databases to personal interviews and face-to-face focus groups, have served the business community well for many years in delivering the information organizations need. However, over the last decade, Big Data, digital tools, and associated analytical services have burst onto the scene, changing the game for everyone playing. As both traditional and more modern methods have their merits, this 6 page laminated guide aims to compile trusted approaches, available resources, and helpful tips in conducting business research for any organization. Why Analyze Data? Business Research Types Useful Business Research Sites Research Information on Future Trends Surveys Focus Groups Sample Focus Group Moderator Guide Definitions & Language Online Focus Groups: Pros & Cons The World of Passive Data & Analytics Social M

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Book SynopsisThis handbook shows scholars how to conduct multilevel research. Chapters discuss the importance of context, dynamics, and complexity, and guide readers through the nuances of research design and analysisTable of ContentsIntroductionPart I: Multilevel Theory Chapter 1: On Finding Your Level Stanley M. Gully and Jean M. Phillips Chapter 2: Contextualizing Context in Organizational Research Cheri Ostroff Chapter 3: Ask Not What the Study of Context Can Do for You: Ask What You Can Do for the Study of Context Rustin D. Meyer, Katie England, Elnora D. Kelly, Andrew Helbling, MinShuou Li, and Donna Outten Chapter 4: The Only Constant Is Change: Expanding Theory by Incorporating Dynamic Properties Into One’s Models Matthew A. Cronin and Jeffrey B. Vancouver Chapter 5: The Means Are the End: Complexity Science in Organizational Research Juliet R. Aiken, Paul J. Hanges, and Tiancheng Chen Chapter 6: The Missing Levels of Microfoundations: A Call for Bottom-Up Theory and Methods Robert E. Ployhart and Jonathan Hendricks Chapter 7: Multilevel Emergence in Work Collectives John E. Mathieu and Margaret M. Luciano Chapter 8: Multilevel Thoughts on Social Networks Daniel J. Brass and Stephen P. Borgatti Chapter 9: Conceptual Foundations of Multilevel Social Networks Srikanth Paruchuri, Martin C. Goossen, and Corey PhelpsPart II: Multilevel Measurement and Design Chapter 10: Introduction to Data Collection in Multilevel Research Le Zhou, Yifan Song, Valeria Alterman, Yihao Liu, and Mo Wang Chapter 11: Construct Validation in Multilevel Studies Andrew T. Jebb, Louis Tay, Vincent Ng, and Sang Woo Chapter 12: Multilevel Measurement: Agreement, Reliability, and Nonindependence Dina V. Krasikova and James M. LeBreton Chapter 13: Looking Within: An Examination, Combination, and Extension of Within-Person Methods Across Multiple Levels of Analysis Daniel J. Beal and Allison S. Gabriel Chapter 14: Power Analysis for Multilevel Research Charles A. Scherbaum and Erik Pesner Chapter 15: Explained Variance Measures for Multilevel Models David M. LaHuis, Caitlin E. Blackmore, and Kinsey B. Bryant-Lees Chapter 16: Missing Data in Multilevel Research Simon Grund, Oliver Lüdtke, and Alexander RobitzschPart III: Multilevel Analysis Chapter 17: A Primer on Multilevel (Random Coefficient) Regression Modeling Levi K. Shiverdecker and James M. LeBreton Chapter 18: Dyadic Data Analysis Andrew P. Knight and Stephen E. Humphrey Chapter 19: A Primer on Multilevel Structural Modeling: User-Friendly Guidelines Robert J. Vandenberg and Hettie A. Richardson Chapter 20: Moderated Mediation in Multilevel Structural Equation Models: Decomposing Effects of Race on Math Achievement Within Versus Between High Schools in the United States Michael J. Zyphur, Zhen Zhang, Kristopher J. Preacher, and Laura J. Bird Chapter 21: Anything but Normal: The Challenges, Solutions, and Practical Considerations of Analyzing Nonnormal Multilevel Data Miles A. Zachary, Curt B. Moore, and Gary A. Ballinger Chapter 22: A Temporal Perspective on Emergence: Using Three-Level Mixed-Effects Models to Track Consensus Emergence in Groups Jonas W. B. Lang and Paul D. Bliese Chapter 23: Social Network Effects: Computational Modeling of Network Contagion and Climate Emergence Daniel A. Newman and Wei Wang Part IV. Reflections on Multilevel Research Chapter 24: Cross-Level Models Francis J. Yammarino and Janaki Gooty Chapter 25: Panel Interview: Reflections on Multilevel Theory, Measurement, and Analysis Michael E. Hoffman, David Chan, Gilad Chen, Fred Dansereau, Denise Rousseau, and Benjamin Schneider Index About the Editors

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Book SynopsisAuthored by two of the field's most prominent researchers, this new edition has been comprehensively updated, with new material on contemporary models and methods including stochastic DEA models, material on Sharpe-ratio, and asset liability management.Table of ContentsChapter 1. Basics.- Chapter 2. Single-stage SLP models.- Chapter 3. SLP models with recourse.- Chapter 4. Algorithms.

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Book SynopsisAs technocratic public policy analysis approaches evolve to include greater sensitivity to political contexts, this volume synthesizes these former methods with new multi-actor, multiple perspective and poly-centric modes of analysis that are more inclusive.Trade ReviewFrom the reviews: “Thissen, Walker, and their colleagues aim to present a way of incorporating rational analysis in political policy and decision making, where power play is common. … this book is a welcome addition to the literature. OR/MS practitioners working in the private sector might learn something by reading it; those working in public policy will certainly do so, as will students.” (Michael Pidd, Interfaces, Vol. 44 (1), January-February, 2014)Table of ContentsIntroduction.- A Policy Sciences View on Policy Analysis.- Perspectives on Policy Analysis: A Framework for Understanding and Design.- Diagnosing Policy Problems and Situations.- Designing the Policy Analysis Process.- Organizing the Policy Analysis Process.- System Models for Policy Analysis.- Actor Models for Policy Analysis.- Uncertainty in the Framework of Policy Analysis.

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Book SynopsisThis book provides a comprehensive up-to-date presentation of some of the classical areas of reliability, based on a more advanced probabilistic framework using the modern theory of stochastic processes.Trade Review This is an excellent book on mathematical, statistical and stochastic models in reliability. The authors have done an excellent job of unifying some of the stochastic models in reliability. The book is a good reference book but may not be suitable as a textbook for students in professional fields such as engineering. This book may be used for graduate level seminar courses for students who have had at least the first course in stochastic processes and some knowledge of reliability mathematics. It should be a good reference book for researchers in reliability mathematics.--Mathematical ReviewsTable of ContentsIntroduction.- Basic Reliability Theory.- Stochastic Failure Models.- Availability Analysis of Complex Systems.- Maintenance Optimization.

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Book SynopsisExplores supply chain management and applied logistic theories, technology development, innovation, and transformation in various economy sectors upon current, advancing technological opportunities and market imperatives. In a world where efficiency is crucial, the applied research and developments in logistics and supply chain management included in this volume is invaluable.

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Book SynopsisWith the influence of operations research and management science, business and administration methods have made significant strides in advancing the effective application methods for decision-making processes. This examines related research in decision, management, and other behavioral sciences in order to exchange and collaborate on information among business, industry, and government.

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