Operational research Books

Book SynopsisThe world has gone through profound change since 2019, which has impacted economies, organisations, societies, and ways of working. Now, more than ever, businesses need to be prepared and resilient to large-scale changes. Written by experts, the chapters collected here address various issues such as climate change and the pandemic, suggesting ways in which future crises can be managed successfully and sharing best practice from what we have learned from recent crises. The globally diverse authorship in Corporate Resilience brings together a range of perspectives on corporate resilience and crisis management from varying industries to explore this topic in great depth. Areas studied range from building global resilience through sustainable development and social responsibility, to corporate resilience, environmental investment, internet financial reporting and reporting on human rights. Developments in Corporate Governance and Responsibility offers the latest research on topical issues international experts and has practical relevance to business managers.Table of ContentsPart 1. Building Global Resilience Chapter 1. Resilience, Dynamism and Sustainable Development: Adaptive Organisational Capability through Learning in Recurrent Crises; Dianne Bolton, Mohshin Habib, and Terry Landells Chapter 2. Social Aspects of Telework and Organisations during an Unforeseen Crisis; Ana Maria Davila Gomez and David Crowther Chapter 3. Building Resilience for a Future Organisation; Elaine Conway and Parminder Johal Chapter 4. Rethinking Sustainable Development Under Climate Change in Nigeria: A Strategic Analysis; Lukman Raimi and Fatimah Mayowa Lukman Chapter 5. Socio Cultural and Religious Drivers of Corporate Social Responsibility (CSR) in India; Amit Kumar Srivastava, Shailja Dixit, and AkanshaAbhi Srivastava Part 2. Corporate Resilience Chapter 6. A Paradigm for Examining the Interplay of Environmental Investment, Environmental Disclosure and Firm Performance in China; Ruopiao Zhang and Carlos Noronha Chapter 7. Choice of Law and Jurisdiction Uncertainties in E-contract’s Commercial Governance: A Recommendation for Mauritius; Ambareen Beebeejaun and Rajendra Parsad Gunputh Chapter 8. What Shapes Internet Financial Reporting in Africa? Exploring Firm v Country Factors; Dineshwar Ramdhony, Oren Mooneeapen, and Ajmal Bakerally Chapter 9. Effectiveness of the Lean Service Principle in controlling the Civil Service Wage Bill: A Case Study of the Government of Eswatini; Sabelo G. Sifundza and Md. Humayun Kabir Chapter 10. Towards Sustainable Prosperity for Host Communities: Appraisal of the Nigerian Petroleum Industry Act 2021; Victor Ediagbonya and Comfort Tioluwani Chapter 11. Reporting on Human Rights by Large Corporates: Interplay between Comprehensiveness and Narrative Manipulation; Leana Esterhuyse and Elda du Toit

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Book SynopsisThe proceedings of the 2017 Symposium on Chaos, Complexity and Leadership illuminate current research results and academic work from the fields of physics, mathematics, education, economics, as well as management and social sciences. The text explores chaotic and complex systems, as well as chaos and complexity theory in view of their applicability to management and leadership.This proceedings explores non-linearity as well as data-modelling and simulation in order to uncover new approaches and perspectives. Effort will not be spared in bringing theory into practice while exploring leadership and management-laden concepts. This book will cover the analysis of different chaotic developments from different fields within the concepts of chaos and complexity theory. Researchers and students in the field will find answers to questions surrounding these intertwined and compelling fields.Table of Contents

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Book SynopsisThis book presents work on healthcare management and engineering using optimization and simulation methods and techniques. Specific topics covered in the contributed chapters include discrete-event simulation, patient admission scheduling, simulation-based emergency department control systems, patient transportation, cost function networks, hospital bed management, and operating theater scheduling. The content will be valuable for researchers and postgraduate students in computer science, information technology, industrial engineering, and applied mathematics.Table of ContentsA Two-Dimensional Categorization Scheme for Simulation-/Optimization-Based Decision Support in Hospitals Applied to Overall Bed Management in Interdependent Wards Under Flexibility.- Heuristics Based on the Hungarian Method for the Patient Admission Scheduling Problem.- A Bi-objective Algorithm for Robust Operating Theatre Scheduling.- Cost Function Networks to Solve Large Computational Protein Design Problems.- Modeling and Simulation in a Dialysis Center of the Hedi Chaker Hospital- Toward a Proactive and Reactive Simulation-Based Emergency Department Control System to Cope with Strain Situations.- A Decentralized Approach to the Home Healthcare Problem.- Wounded Transportation and Assignment to Hospital During Crises.- Carbon Footprints in Emergency Departments: A Simulation-Optimization Analysis.- The Effect of Risks on Discrete Event Simulation in Healthcare Systems.

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Book SynopsisThis book presents recent work that analyzes general issues of green logistics and smart cities. The contributed chapters consider operating models with important ecological, economic, and social objectives.The content will be valuable for researchers and postgraduate students in computer science, information technology, industrial engineering, and applied mathematics.Table of ContentsThe Green-Vehicle Routing Problem: A Survey.- An Integrated Location-Inventory Routing Problem for ATMs in Banking Industry: A Green Approach.- Modelling a Future Routing Concept for Urban Air Mobility.- Putting the SC in SCORE: Solar Car Optimized Route Estimation and Smart Cities.- Evaluation and Prioritisation of Green Logistics and Transportation Practices Used in the Freight Transport Industry.- A Novel Hybrid Multi-objective Optimization Approach for Sustainable Delivery Systems with A Case Study in Izmir.- When Green Technology Meets Optimization Modelling: The Case of Routing Drones in Logistics, Agriculture and Healthcare.- Routing Electric Vehicles with Remote Servicing.

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Book Synopsis Provides well-written self-contained chapters, including problem sets and exercises, making it ideal for the classroom setting; Introduces applied optimization to the hazardous waste blending problem; Explores linear programming, nonlinear programming, discrete optimization, global optimization, optimization under uncertainty, multi-objective optimization, optimal control and stochastic optimal control; Includes an extensive bibliography at the end of each chapter and an index; GAMS files of case studies for Chapters 2, 3, 4, 5, and 7 are linked to http://www.springer.com/math/book/978-0-387-76634-8; Solutions manual available upon adoptions.Table of Contents1. Introduction.- 2. Linear Programming.- 3. Nonlinear Programming.-4. Discrete Optimization.- 5. Optimization Under Uncertainty.- 6. Multiobjective Optimization.- 7.Optimal Control and Dynamic Optimization.- Index.

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Book SynopsisThis book introduces readers to benchmarking techniques in the stochastic environment, primarily stochastic data envelopment analysis (DEA), and provides stochastic models in DEA for the possibility of variations in inputs and outputs. It focuses on the application of theories and interpretations of the mathematical programs, which are combined with economic and organizational thinking. The book’s main purpose is to shed light on the advantages of the different methods in deterministic and stochastic environments and thoroughly prepare readers to properly use these methods in various cases. Simple examples, along with graphical illustrations and real-world applications in industry, are provided for a better understanding. The models introduced here can be easily used in both theoretical and real-world evaluations. This book is intended for graduate and PhD students, advanced consultants, and practitioners with an interest in quantitative performance evaluation.Table of Contents1. Benchmarking.- 2. An Introduction to Data Envelopment Analysis.- 3. Probability Theory.- 4. Stochastic Data Envelopment Analysis.- 5. Stochastic Network Data Envelopment Analysis.- 6. Stochastic Scale Elasticity.

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Book SynopsisThis is an open access book discusses readers to various methods of modeling plans and policies that address public sector issues and problems. Written for public policy and social sciences students at the upper undergraduate and graduate level, as well as public sector decision-makers, it demonstrates and compares the development and use of various deterministic and probabilistic optimization and simulation modeling methods for analyzing planning and management issues. These modeling tools offer a means of identifying and evaluating alternative plans and policies based on their physical, economic, environmental, and social impacts. Learning how to develop and use the mathematical modeling tools introduced in this book will give students useful skills when in positions of having to make informed public policy recommendations or decisions.Table of Contents1. Analyzing Public Policy Decisions.- 2. Public Sector Systems.- 3. Creating Models.- 4. Modeling Examples and Solutions.- 5. Models for Managing Money.- 6. Solving Models Using Excel.- 7. Discrete Optimization Modeling.- 8. Linear Optimization Modeling.- 9. Some Linearization Methods.- 10. Solving Models Using Calculus.- 11. Lagrangian Models.- 12. Dealing with Uncertainty.- 13. Modeling Stochastic Processes.- 14. Chance Constrained and Monte Carlo Modeling.- 15. Simulation Modeling.- 16. Multi Criteria Analyses.- 17. Fuzzy Optimization.- 18. Conclusions.

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Book SynopsisThis textbook covers a diversity of topics in graph and network theory, both from a theoretical standpoint, and from an applied modelling point of view. Mathematica® is used to demonstrate much of the modelling aspects. Graph theory and model building tools are developed in tandem with effective techniques for solving practical problems via computer implementation. The book is designed with three primary readerships in mind. Individual syllabi or suggested sequences for study are provided for each of three student audiences: mathematics, applied mathematics/operations research, and computer science. In addition to the visual appeal of each page, the text contains an abundance of gems. Most chapters open with real-life problem descriptions which serve as motivation for the theoretical development of the subject matter. Each chapter concludes with three different sets of exercises. The first set of exercises are standard and geared toward the more mathematically inclined reader. Many of these are routine exercises, designed to test understanding of the material in the text, but some are more challenging. The second set of exercises is earmarked for the computer technologically savvy reader and offer computer exercises using Mathematica. The final set consists of larger projects aimed at equipping those readers with backgrounds in the applied sciences to apply the necessary skills learned in the chapter in the context of real-world problem solving. Additionally, each chapter offers biographical notes as well as pictures of graph theorists and mathematicians who have contributed significantly to the development of the results documented in the chapter. These notes are meant to bring the topics covered to life, allowing the reader to associate faces with some of the important discoveries and results presented. In total, approximately 100 biographical notes are presented throughout the book. The material in this book has been organized into three distinct parts, each with a different focus. The first part is devoted to topics in network optimization, with a focus on basic notions in algorithmic complexity and the computation of optimal paths, shortest spanning trees, maximum flows and minimum-cost flows in networks, as well as the solution of network location problems. The second part is devoted to a variety of classical problems in graph theory, including problems related to matchings, edge and vertex traversal, connectivity, planarity, edge and vertex coloring, and orientations of graphs. Finally, the focus in the third part is on modern areas of study in graph theory, covering graph domination, Ramsey theory, extremal graph theory, graph enumeration, and application of the probabilistic method.Table of ContentsPreface.- List of Algorithms.- List of Bibliographical Notes.- Part 1. Topics in network optimisation.- 1. An introduction to graphs.- 2. Graph connectedness.- 3. Algorithmic complexity.- 4. Optimal paths.- 5. Trees.- 6. Location problems.- 7. Maximum flow networks.- 8. Minimum-cost network flows.- Part 2. Topics in classical graph theory.- 9. Matchings.- 10. Eulerian graphs.- 11. Hamiltonian graphs.- 12. Graph connectivity.- 13. Planarity.- 14. Graph colouring.- 15. Oriented graphs. Part 3. Topics in modern graph theory.- 16. Domination in graphs.- 17. Ramsey Theory.- 18. Extremal graph theory.- 19. Graph enumeration.- 20. The probabilistic method.- Index.

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Book SynopsisThis book comprehensively assesses the growing importance of project data for project scheduling, risk analysis and control. It discusses the relevance of project data for both researchers and professionals, and illustrates why the collection, processing and use of such data is not as straightforward as most people think. The theme of this book is known in the literature as data-driven project management and includes the discussion of using computer algorithms, human intuition, and project data for managing projects under risk. The book reviews the basic components of data-driven project management by summarizing the current state-of-the-art methodologies, including the latest computer and machine learning algorithms and statistical methodologies, for project risk and control. It highlights the importance of artificial project data for academics, and describes the specific requirements such data must meet. In turn, the book discusses a wide variety of statistical methods available to generate these artificial data and shows how they have helped researchers to develop algorithms and tools to improve decision-making in project management. Moreover, it examines the relevance of project data from a professional standpoint and describes how professionals should collect empirical project data for better decision-making. Finally, the book introduces a new approach to data collection, generation, and analysis for creating project databases, making it relevant for academic researchers and professional project managers alike.Table of ContentsA tentative ToC is available. Please refer to the attachment.

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Book SynopsisPreface.- Principles of Supply Chain Management.- Analysis of Ordering Patterns in Serial Supply Chains.- Pooling in Supply Chains.- Mathematics of Pooling.- Including Capacity Limitations in Planning Models.- Real-time Execution Systems.- Design and Operation of the Vaccine Distribution Supply Chain.- Bibliography.- Index.

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Book SynopsisThis third edition, which has been fully updated and now includes improved and extended explanations, is suitable as a core textbook as well as a source book for industry practitioners. It covers traditional approaches for forecasting, lot sizing, determination of safety stocks and reorder points, KANBAN policies and Material Requirements Planning. It also includes recent advances in inventory theory, for example, new techniques for multi-echelon inventory systems and Roundy's 98 percent approximation. The book also considers methods for coordinated replenishments of different items, and various practical issues in connection with industrial implementation.Other topics covered in Inventory Control include: alternative forecasting techniques, material on different stochastic demand processes and how they can be fitted to empirical data, generalized treatment of single-echelon periodic review systems, capacity constrained lot sizing, short sections on lateral transshipments and on remanufacturing, coordination and contracts. As noted, the explanations have been improved throughout the book and the text also includes problems, with solutions in an appendix.Trade Review“The book is well structured and written with care. … Numerous examples and problems to solve (given at the end of each chapter) facilitate deep understanding of the theoretical foundations and help in following the associated mathematics. A particularly attractive aspect of the presented material is its giving precise indications for the industry practitioners about application of the discussed methods and algorithms in real systems.” (Przemysław Ignaciuk, Mathematical Reviews, May, 2017)“An outstanding text in inventory control, fitting all pedagogic and scientific targets. Indispensable for researchers, doctoral students, and sophisticated practitioners and also for anybody curious and interested on the matter.” (Manuel Alberto M. Ferreira, Acta Scientia et Intellectus, Vol. 1 (3), 2015)Table of Contents

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Book SynopsisThis book explores the theoretical foundations and applications of military operational logistics (OpLog). OpLog theory has two facets: qualitative and quantitative.The qualitative facet is imbedded in the theory of operational level of war or operational art. It includes principles, imperatives and tenets, which are stated and analyzed in the first few chapters. The quantitative facet relates to the scientific aspects of OpLog. It is manifested by formal network models representing structural and operational features of an OpLog system. The book examines the two facets and integrates them into a unified presentation. Important OpLog applications a re described and discussed.Chapter 1 presents a general introduction to military logistics. Chapter 2 discusses the px;font-family: monospace;">general structure and characteristics of logistics and describes its three levels – strategic, operational and tactical. Chapter 3 describes the foundation of OpLog. Chapter 4 deals with OpLog planning. Chapter 5 addresses the issue of logistic information, and Chapter 6 deals with forecasting logistic demands. Chapters 7 and 8 are new additions to this second edition. They address logistics aspects of two contemporary operational topics – insurgencies and humanitarian assistance.Chapter 9 describes the first version of the logistic network model. Chapter 10 addresses an important OpLog characteristic – Flexibility. Chapter 11 discusses two major challenges in OpLog practice: force accumulation, 4419px; font-family: monospace;">and medical treatment and evacuation. Chapter 12 presents an inter-temporal network optimization model designed to determine deployment and employment of 3333px;font-family: monospace;">the OpLog support chain during military operations.Table of ContentsIntroduction.- Structure, Terminology and Analytic Tools.- The Foundation of Operational Logistics.- Planning.- Information.- Forecasting Logistic Demands.- Insurgency and Counterinsurgency Logistics.- Humanitarian Logistics.- The Visual Network Model.- OpLog Flexibility.- Two Critical OpLog Functions.- Optimizing Logistic Networks.

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Book SynopsisThis book treats graph colouring as an algorithmic problem, with a strong emphasis on practical applications. The author describes and analyses some of the best-known algorithms for colouring arbitrary graphs, focusing on whether these heuristics can provide optimal solutions in some cases; how they perform on graphs where the chromatic number is unknown; and whether they can produce better solutions than other algorithms for certain types of graphs, and why. The introductory chapters explain graph colouring, and bounds and constructive algorithms. The author then shows how advanced, modern techniques can be applied to classic real-world operational research problems such as seating plans, sports scheduling, and university timetabling. He includes many examples, suggestions for further reading, and historical notes, and the book is supplemented by a website with an online suite of downloadable code. The book will be of value to researchers, graduate students, and practitioners in the areas of operations research, theoretical computer science, optimization, and computational intelligence. The reader should have elementary knowledge of sets, matrices, and enumerative combinatorics.Trade Review“The book gives a comprehensive description and handling on arguably one of the most important notions of combinatorics—graph coloring. … The book is nicely written, and carries a big pile of information valuable for both users and researchers in the field.” (András Sándor Pluhár, Mathematical Reviews, February, 2017)“This well-written book will serve as a utilitarian guide to graph coloring and its practical applications. It includes many definitions, theorems, proofs, algorithms, and pointers for further reading. The book will be helpful for teaching courses on graph coloring to students of mathematics and computer science. I strongly recommend it for the intended audience.” (S. V. Nagaraj, Computing Reviews, computingreviews.com, June, 2016)“The book is a comprehensive guide to graph colouring algorithms. … The book is a nice textbook for both undergraduate and graduate students in the areas of operations research and theoretical computer science. … Finally, it is a good source of knowledge for practitioners.” (Marcin Anholcer, zbMATH 1330.05002, 2016)Table of ContentsIntroduction to Graph Colouring.- Bounds and Constructive Algorithms.- Advanced Techniques for Graph Colouring.- Algorithm Case Studies.- Applications and Extensions.- Designing Seating Plans.- Designing Sports Leagues.- Designing University Timetables.- App. A, Computing Resources.- References.- Index.

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Book SynopsisThis book describes a variety of quantitative methods that are vital to planning and control in the operations of the industrial world, from suppliers to manufacturing plants to distribution centers and to the dealers and stores. The topics include: forecasting, measuring forecast error, determining the order quantity, safety stock, when and how much inventory to replenish, all this for individual items and for a distribution network where the items are housed in multiple locations. Further quantitative methods are: manufacturing control, just-in-time, assembly, statistical process control, distribution network, supply chain management, transportation and reverse logistics. The methods are proven, practical and doable for most applications. The material in Elements of Manufacturing, Distribution and Logistics presents topics that people want and should know in the work place. The presentation is easy to read for students and practitioners. There is little need to delve into difficult mathematical relationships, and numerical examples are presented throughout to guide the reader on applications. Practitioners will be able to apply the methods learned to the systems in their locations, and the typical professional will want the book on their bookshelf for reference. Everyone in professional organizations like APICS, DSI and INFORMS; MBA graduates, people in industry, and students in management science, business and industrial engineering will find this book valuable.Table of ContentsForecasting.- Forecast Error.- Order Quantity.- Safety Stock.- Replenishments.- Distribution Control.- Manufacturing Control.- Just-in-Time.- Assembly.- Statistical Process Control.- Distribution Network.- Supply Chain Management.- Transportation.- Reverse Logistics.

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Book SynopsisThis volume is a compendium of papers presented during the International Workshop on Air Traffic Management, which took place in Capri, Italy, on September 26-30, 1999. The workshop was organized by Italian National Research Council in co-operation with the University of Rome "Tor Vergata", and the Massachusetts Institute of Technology (MIT). This was the fifth in a series of meetings held periodically over a ten-year span for the purpose of encouraging an exchange of views and fmdings by scientists in the field of Air Traffic Management (A TM). The papers presented at the workshop dealt with a wide range of topics and covered different aspects that are currently important in Air Traffic Control and Air Traffic Management. This volume contains only a subset of the papers presented, namely the ones that addressed the main area emphasis in the workshop, new concepts and methods. The subject of the first two papers is Collaborative Decision Making (CDM), a concept which embodies, to a large extent, the new philosophy of partial decentralization and increased delegation of responsibilities to users in A TM operations. In the first of these papers Wambsganss describes the original CDM project and its initial implementation in the form of the Ground Delay Program Enhancements. He also provides a brief description of some of the tools that have been developed as part of the CDM effort and identifies future research and development requirements.Table of ContentsM. C. Wambsganss: Collaborative Decision Making in Air Traffic Management.- M. O. Ball, C. Chen, R. Hoffman, T. Vossen: Collaborative Decision Making in Air Traffic Management: Current and Future Research Directions.- A. R. Odoni: Congestion Pricing for Airports and for En Route Airspace.- G. L. Donohue: A Macroscopic Air Transportation Capacity Model: Metrics and Delay Correlation.- A. Haraldsdóttir, R. W. Schwab, A. Shakarian, G. Wood, R. S. Krishnamachari: ATM Operational Concepts and Technical Performance Requirements.- J. W. Andrews: The Shortfall in Airport Capacity and Opportunities for Mitigation.- L. Bianco, P. Dell`Olmo, S. Giordani: Coordination of Traffic Flows in the TMA.- K. M. Corker, K. Fleming, J. Lane: Air-ground Integration Dynamics in Exchange of Information for Control.- R. J. Hansman: The Effect of Shared Information on Pilot/Controller and Controller/Controller Interactions.- E. Hoffman, J. Nicollaon, C. Push, K. Zeghal: Limited Delegation of Separation Assurance to Aircraft. The Freer Flight Evolutionary Air Ground Cooperative ATM Concepts.- H. Erzeberger, D. McNally, M. Foster, D. Chiu, P. Stassart: Direct-To Tool for En Route Controllers.- A. Printemps: DNA Experience on ATM Concepts Validation.- J. E. Evans: Developments in US Aviation Weather R&D.

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Book SynopsisContains a wealth of information previously scattered in research journals, conference proceedings and technical reports. Identifies more than 200 unsolved problems. Every problem is stated in a self-contained, extremely accessible format, followed by comments on its history, related results and literature.Table of ContentsPlanar Graphs. Graphs on Higher Surfaces. Degrees. Critical Graphs. The Conjectures of Hadwiger and Hajos. Sparse Graphs. Perfect Graphs. Geometric and Combinatorial Graphs. Algorithms. Constructions. Edge Colorings. Orientations and Flows. Chromatic Polynomials. Hypergraphs. Infinite Chromatic Graphs. Miscellaneous Problems. Indexes.

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Book SynopsisIn a rapidly developing field like Operations Research, its easy to get overwhelmed by the variety of topics and analytic techniques. Paul Jensen and Jonathan Bard help you master the expensive field by focusing on the fundamental models and methodologies underlying the practice of Operations Research. Bridging the gap between theory and practice, the author presents the quantitative tools and models most important to understanding modern operations research. You''ll come to appreciate the power of OR techniques in solving real-world problems and applications in your own field. You''ll learn how to translate complex situations into mathematical models, solve models and turn models into solutions. This text is designed to bridge the gap between theory and practice by presenting the quantitative tools and models most suited for modern operations research. The principal goal is to give analysts, engineers, and decision makers a larger appreciation of their roles by defining a common tTable of ContentsProblem Solving With Operations Research. Linear Programming Models. Linear Programming Methods. Sensitivity Analysis, Duality, and Interior Point Methods. Network Flow Programming Models. Network Flow Programming Methods. Integer Programming Models. Integer Programming Methods. Nonlinear Programming Models. Nonlinear Programming Methods. Models for Stochastic Processes. Discrete-Time Markov Chains. Mathematics of Discrete-Time Markov Chains. Continuous-Time Markov Chains. Mathematics of Continuous-Time Markov Chains. Queuing Models. Queuing Networks and Decision Models. Simulation. Index.

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Book SynopsisPlanning and management is increasingly problematic in the real-world environment of spiralling change and uncertainty. Knowledge is incomplete, values are in dispute and the decisions of others are often unpredictable. Problem structuring methods (PSMs) are now widely accepted within Operational Research and the systems movement, and have generated an impressive record of high-profile applications. This new edition provides easier access to PSMs. Each of five methods is presented from both a theoretical and a practical perspective. The justification for each approach is explained, and an illustration of applying each method is given in a practical case study. New topics in line with the many advances in the field of problem structuring methods are explored and multimethodology is introduced for the first time. This book does not peddle methods for optimum solutions, but instead shows you how to facilitate an enriched and fluid decision-making process. Participatory methodsTrade Review"…I have no hesitation in recommending the text to anyone interested in the current state of theory and practice…" (Systems Research & Behavioural Science, July/August 2002)Table of ContentsContributors vii Preface xiii Acknowledgements xvii 1 A New Paradigm of Analysis 1Jonathan Rosenhead and John Mingers 2 SODA – The Principles 21Colin Eden and Fran Ackermann 3 SODA – Journey Making and Mapping in Practice 43Fran Ackermann and Colin Eden 4 Soft Systems Methodology 61Peter Checkland 5 Soft Systems Methodology in Action: Participative Creation of an Information Strategy for an Acute Hospital 91Peter Checkland 6 The Strategic Choice Approach 115John Friend 7 Gambling with Frozen Fire? 151Allen Hickling 8 Robustness Analysis: Keeping Your Options Open 181Jonathan Rosenhead 9 Robustness to the First Degree 209Jonathan Rosenhead 10 Drama Theory and Confrontation Analysis 225Peter Bennett, Jim Bryant and Nigel Howard 11 The M&A Play: Using Drama Theory for Mergers and Acquisitions 249Nigel Howard 12 An Overview of Related Methods: VSM, System Dynamics, and Decision Analysis 267John Mingers and Jonathan Rosenhead 13 Multimethodology – Mixing and Matching Methods 289John Mingers 14 Mixing Methods in Practice 311Richard Ormerod 15 Diverse Unity: Looking Inward and Outward 337John Mingers and Jonathan Rosenhead Index 357

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Book SynopsisUnique in its focus on design and analysis methodologies for all areas of material flow management and system resource usage. Features research techniques that demonstrate the difference between opinions and findings, leading-edge approach to facility layout and a comprehensive queueing network. Progressive examples illustrate that there is more than one model for a system and case studies show integration of multiple techniques for realistic model building and problem solving.Table of ContentsMANUFACTURING SYSTEMS AND MODELS. Manufacturing Models. MATERIAL FLOW SYSTEMS. Assembly Lines: Reliable Serial Systems. Transfer Lines and General Serial Systems. Shop Scheduling with Many Products. Flexible Manufacturing Systems. Group Technology. Facility Layout. SUPPORTING COMPONENTS. Machine Setup and Operation Sequencing. Material Handling Systems. Warehousing: Storage and Retrieval Systems. GENERIC MODELING APPROACHES. General Manufacturing Systems: Analytic Queueing Models. General Manufacturing Systems: Empirical Simulation Models. Case Studies. Appendix. Index.

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Book SynopsisFocuses on the use of simulation techniques to model and evaluate repetitive construction operations.Table of ContentsConstruction Processes. Line-of-Balance Models. Queueing Systems. Method Productivity Delay Method. Process Modeling Concepts. Building Process Models. System Definition. Extended Modeling Concepts. Modeling Work Task Durations. Simulation. Typical Repetitive Processes. Building Construction Models. Heavy Construction Models. Sensitivity Analysis. Noncyclic Networks. Appendices. Problems. Bibliography. Index.

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Book SynopsisA practical guide to selection, screening, and multiplecomparisons This book addresses experimenters who have knowledge of classicalexperimental design methodology and expands their repertoire beyondhypothesis testing by providing statistical methods appropriate forselection, screening, and multiple comparisons. It concentrates onthree types of procedures: selection procedures that use theindifference-zone approach, screening procedures using thesubset approach, and multiple comparison procedures involvingnormal means. This is the first book, specifically designed forpractitioners, to bring into focus many developments in the fieldpreviously covered only in university courses. It also presents newresults on the comparison of procedures that have been obtainedspecifically for this volume. This self-contained volume describes methods for designingexperiments when the scientific objective is selection of besttreatments, screening a set of treatments, and multiple compariTable of ContentsThe Rationale of Selection, Screening and MultipleComparisons. Selecting the Best Treatment in a Single-Factor Normal ResponseExperiment Using the Indifference-Zone Approach. Selecting a Subset Containing the Best Treatment in a NormalResponse Experiment. Multiple Comparison Approaches for Normal ResponseExperiments. Problems Involving a Standard or Control Treatment in NormalResponse Experiments. Selection Problems in Two-Factor Normal Response Experiments. Selecting Best Treatments in Single-Factor Bernoulli ResponseExperiments. Selection Problems for Categorical Response Experiments. Appendices. References. Indexes.

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Book SynopsisCovering deterministic scheduling, stochastic scheduling, and the probabilistic analysis of algorithms, this unusually broad view of the subject brings together tutorials, surveys and articles with original results from foremost international experts. The contributions reflect the great diversity in scheduling theory in terms of academic disciplines, applications areas, fundamental approaches and mathematical skills. This book will help researchers to be aware of the progress in the various areas of specialization and the possible influences that this progress may have on their own specialities. Few disciplines are driven so much by continually changing and expanding technology, a fact that gives scheduling a permanence while adding to the excitement of designing and analyzing new systems. The book will be a vital resource for researchers and graduate students of computer science, applied mathematics and operational research who wish to remain up-to-date on the scheduling models and prTable of ContentsPartial table of contents: Computing Near-Optimal Schedules (J. Lenstra & D.Shmoys). A Tutorial in Stochastic Scheduling (G. Weiss). Scheduling with Communication Delays: A Survey (P. Chretienne &C. Picouleau). Profile Scheduling by List Algorithms (Z. Liu & E.Sanlaville). Real-Time Scheduling of Periodic Tasks (C. Chaouiya, et al.). Some Graph Coloring Models for Cyclic Scheduling (D. de Werra &P. Solot). Transforming Cyclic Scheduling Problems into Acyclic Ones (F.Gasperoni & U. Schwiegelshohn). Application of Majorization to Control Problems in Queueing Systems(D. Towsley). Dynamic Routing and Sequencing in Open Queueing Networks (C.Laws). Indexes.

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Book SynopsisAlan Braithwaite is Visiting Professor at Cranfield University and specializes in supply chain strategy and operational excellence in the retail, manufacturing and service sectors. He is the founder of LCP Consulting, which collaborates with over 400 companies internationally.Martin Christopher has been at the forefront of the development of new thinking in logistics and supply chain management for over 30 years. He is Emeritus Professor of Marketing and Logistics at Cranfield University, where he helped build the Centre for Logistics and Supply Chain Management into a leading centre of excellence. His published work is widely cited by other scholars and he has been invited to participate in academic and industry events around the world.Trade Review"Business leaders crave greater simplicity but sometimes end up confusing themselves with an overload of data or 'analysis paralysis'. Braithwaite and Christopher draw on years of experience to cut through the confusion with lucidity and compelling evidence. Their business operations models are based on admirably clear principles. Their approach could help you reinvent your business and set you on a path to greater success." * Stefan Stern, Financial Times columnist and Visiting Professor, Cass Business School *"The business operations model framework builds on the extensive theoretical knowledge and deep practical experience residing within these two authors, making it a must-read for those engaged in modern business. From wide-ranging commercial know-how the authors have selected case studies that provide clear insight and learning into what makes today's and tomorrow's super-competitors." * Chris Jephson, former Director of Learning at Maersk Line and Director, Client Relations, Maersk Logistics *"Alan and Martin have influenced the evolution of Retail Supply Chains over the past 30 years through the advice given to leading companies by LCP and through their work at Cranfield. Today the pace of change is more disruptive than ever and it is timely to reflect on the principles which shape efficiency and effectiveness in this area, which is so critical to sustained business success." * David Wild, CEO, Domino’s Pizza, formerly CEO of Halfords and Walmart and director at Tesco *"Business Operations Models is a book about winning, about succeeding in business with a particular slant towards supply chain and logistics management encapsulating more than 30 years' experience by prominent supply chain and business operations strategists and practitioners from Cranfield University: Alan Braithwaite and Martin Christopher. Whilst detailed, it never hides behind jargon and sets out a clear methodology for success. Each chapter illustrates the points by case studies of well-known successes such as Apple and Amazon and has useful task-driving checklists." * Logistics & Transport Focus *"Needing to reconfigure your operating model for competitive advantage might be an easy concept to accept, but the execution is likely to be difficult. Valuable assistance is provided in the many case studies and visuals in this book. There are two groups who should read this book: executive leaders that want to transform their operation in a way that will alter their role in a market and managers that have high aspirations and a vision for the true contribution they could make if they were positioned differently." * Kelly Barner, Buyers Meeting Point *"What a terrific book. Alan Braithwaite and Martin Christopher have done an excellent job in showing the importance of operations, giving us new perspectives on the subject, cleverly contextualizing logistics / SCM within a broader business framework, and packing the book with fascinating company cases, data and quotes. I can see why the book has been so well received. I have certainly learned a lot and will be strongly recommending it to my students and colleagues." * Alan McKinnon, Professor at Kühne Logistics University *Table of Contents Chapter - 01: What we mean by business operations models – and why are they important?; Chapter - 02: The characteristics of super-performing businesses; Chapter - 03: The customer lens – understanding compelling value; Chapter - 04: The strategy operations gap; Chapter - 05: Unpacking the business operations model framework; Chapter - 06: The technology dimension to being a disruptor; Chapter - 07: Market-changing models – driving transformation; Chapter - 08: Competing through the basics; Chapter - 09: Optimization of the business operations model; Chapter - 10: Making it happen – becoming a disruptor; Chapter - 11: Guiding principles to building a competitive edge through business operations models

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Book SynopsisNigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, Coventry, UK and the former head of its Operations Management Group. He acts as a consultant in many sectors, including Financial Services, Utilities, Retail, Professional Services, General Services, Aerospace, FMCG, and Engineering Manufacturing.Trade Review"Fascinating case examples and highly relevant operations strategy concepts. Particularly relevant for senior leaders in strategic functions or business units who wish to operationalize strategies into even more effective execution." * Dr. Hans-Ulrich Mayer, Senior Vice President, Global Head of Icecream Strategic Business Unit, Nestle Corporate Headquarters, Vevey, Switzerland *"This book fully lives up to its strap-line. It gives immensely practical insights and advice across the complex world of operations. Its power is in the clarity and strength of linkage made between strategy and operational action presented in highly practical and pragmatic language - the Holy Grail for senior operations managers." * Peter Norris, Head of Service Optimization, Royal Bank of Scotland *"Highly recommended for all operations leaders and practitioners. A practical and very applicable guide on the added value and competitive advantage operations can (and should) provide in driving growth." * Mike Carabok, VP Global Supply, Mars Chocolate *"The Operations Advantage is essential reading, not just for established companies, but also for high-growth start-ups. Filled with practical, applicable advice, this book shows that operations thinking can be a road map for creating sustainable high-growth service companies seeking predictable revenue." * Dr. Ben Betts, CEO, HT2Labs *"I've been a fan of Nigel Slack's work for over 30 years. He never fails to produce insightful, structured insights that help you understand the world of operations. If you read only one book on operations this year, make it The Operations Advantage." * Professor Andy Neely, Head of the Institute for Manufacturing, University of Cambridge *Table of Contents Chapter - 01: Exploit the Power of Operations; Chapter - 02: Establish an Operations Capability Culture; Chapter - 03: Make Operations a Strategic Asset; Chapter - 04: Set Your Performance Framework; Chapter - 05: Resource Your Operation Appropriately; Chapter - 06: Establish Internal Processes Networks; Chapter - 07: Shape Your External Supply Networks; Chapter - 08: Learn from Day-to-day Control; Chapter - 09: Setting Improvement Priorities; Chapter - 10: Position Your Improvement Process; Chapter - 11: Master the Mechanics of Improvement;

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Book SynopsisAlan Braithwaite is Visiting Professor at Cranfield University and specializes in supply chain strategy and operational excellence in the retail, manufacturing and service sectors. He is the founder of LCP Consulting, which collaborates with over 400 companies internationally.Martin Christopher has been at the forefront of the development of new thinking in logistics and supply chain management for over 30 years. He is Emeritus Professor of Marketing and Logistics at Cranfield University, where he helped build the Centre for Logistics and Supply Chain Management into a leading centre of excellence. His published work is widely cited by other scholars and he has been invited to participate in academic and industry events around the world.Trade Review"Business leaders crave greater simplicity but sometimes end up confusing themselves with an overload of data or 'analysis paralysis'. Braithwaite and Christopher draw on years of experience to cut through the confusion with lucidity and compelling evidence. Their business operations models are based on admirably clear principles. Their approach could help you reinvent your business and set you on a path to greater success." * Stefan Stern, Financial Times columnist and Visiting Professor, Cass Business School *"The business operations model framework builds on the extensive theoretical knowledge and deep practical experience residing within these two authors, making it a must-read for those engaged in modern business. From wide-ranging commercial know-how the authors have selected case studies that provide clear insight and learning into what makes today's and tomorrow's super-competitors." * Chris Jephson, former Director of Learning at Maersk Line and Director, Client Relations, Maersk Logistics *"Alan and Martin have influenced the evolution of Retail Supply Chains over the past 30 years through the advice given to leading companies by LCP and through their work at Cranfield. Today the pace of change is more disruptive than ever and it is timely to reflect on the principles which shape efficiency and effectiveness in this area, which is so critical to sustained business success." * David Wild, CEO, Domino’s Pizza, formerly CEO of Halfords and Walmart and director at Tesco *"Business Operations Models is a book about winning, about succeeding in business with a particular slant towards supply chain and logistics management encapsulating more than 30 years' experience by prominent supply chain and business operations strategists and practitioners from Cranfield University: Alan Braithwaite and Martin Christopher. Whilst detailed, it never hides behind jargon and sets out a clear methodology for success. Each chapter illustrates the points by case studies of well-known successes such as Apple and Amazon and has useful task-driving checklists." * Logistics & Transport Focus *"Needing to reconfigure your operating model for competitive advantage might be an easy concept to accept, but the execution is likely to be difficult. Valuable assistance is provided in the many case studies and visuals in this book. There are two groups who should read this book: executive leaders that want to transform their operation in a way that will alter their role in a market and managers that have high aspirations and a vision for the true contribution they could make if they were positioned differently." * Kelly Barner, Buyers Meeting Point *"What a terrific book. Alan Braithwaite and Martin Christopher have done an excellent job in showing the importance of operations, giving us new perspectives on the subject, cleverly contextualizing logistics / SCM within a broader business framework, and packing the book with fascinating company cases, data and quotes. I can see why the book has been so well received. I have certainly learned a lot and will be strongly recommending it to my students and colleagues." * Alan McKinnon, Professor at Kühne Logistics University *Table of Contents Chapter - 01: What we mean by business operations models – and why are they important?; Chapter - 02: The characteristics of super-performing businesses; Chapter - 03: The customer lens – understanding compelling value; Chapter - 04: The strategy operations gap; Chapter - 05: Unpacking the business operations model framework; Chapter - 06: The technology dimension to being a disruptor; Chapter - 07: Market-changing models – driving transformation; Chapter - 08: Competing through the basics; Chapter - 09: Optimization of the business operations model; Chapter - 10: Making it happen – becoming a disruptor; Chapter - 11: Guiding principles to building a competitive edge through business operations models

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Book SynopsisTimely and invigorating, this book explores how blockchain technology is disrupting economies and transforming societies. It offers detailed insights into the synergistic and complementary effects of blockchain and other new and emerging technologies such as artificial intelligence, the Internet of Things, satellite imagery and digital twins.Trade Review‘This book is both a fantastic introduction to the fundamental concepts of blockchains and a unique discussion of the business models impacted by the blockchain. Kshetri provides an excellent sketch of the debate over using distributed ledgers to demonstrate business trustworthiness. The business cases Kshetri provides perfectly demonstrate the value offered by technology that uses strong cryptographic tools. One of the book’s best and most unique contributions is in its chapter on the synergies between artificial intelligence and the blockchain. The case studies from health care and other data-intensive industries offer invaluable details on data ownership management, privacy, data lineage management, and shared governance for users of blockchain and AI technologies. Kshetri also discusses emerging disruptive technologies, like the Metaverse, Web 3.0, and the Internet of Things. This is one of the best books on the subject and an excellent guide for readers of all levels.’ -- J. Brzezinski, Choice Magazine‘Kshetri’s The Rise of Blockchains is a timely, to-the-point, and detailed book on a relatively new and still obscure topic of blockchain technology. The book focuses on this all-new phenomenon deeply impacting, sometimes disrupting, and transforming our societies, policy-making, and the global economy today. And as a matter of fact, it also does a good job focusing on this new technology that has both introduced cryptocurrencies and transformed the supply chain, payments, privacy, and security systems.’ -- Bilal Bağış, Insight Turkey Journal‘Professor Nir Kshetri’s exciting new text The Rise of Blockchains: Disrupting Economies and Transforming Societies is a must read for those interested in how distributed ledgers are impacting the political, economic, and social landscapes of societies, both developed and underdeveloped. Economists, politicians, and anyone else involved in finance should add this text to their reading list.’ -- Jeffrey Voas, EIC Computer Magazine, US‘This book covers several key topics in blockchain, ranging from payment and settlement to cybersecurity and the supply chain. The book is well written and flows logically. It would be a great textbook for a blockchain course and a nice reference for researchers working in this field.’ -- Yogesh K. Dwivedi, Swansea University, UK and Symbiosis Institute of Business Management, Pune, India‘Professor Kshetri has delivered a very timely, well-written, and well-documented treatment of a topic that many people find difficult and sometimes opaque. I believe the content is accessible for both advanced undergrads and graduate students. I plan to adopt this book for my own blockchain course.’ -- Stephen C. Wingreen, University of Canterbury, New Zealand‘In 2018, Ginni Rometty, the retired CEO of IBM, caused a stir when she said presciently: “Blockchain will do for transactions what the Internet did for information.” This compendium by Professor Nir Kshetri attempts to explain why and how such a transformation is taking place. The comprehensive book is framed by business organisations and market opportunities. It addresses the essentials of how Blockchains work, and their synergies with decentralized, autonomous organisations as well as complementary technologies such as AI. It also provides up-to-date coverage of hot-button issues such as use-cases in supply chain management with traceability-as-a-service. It shows how such ubiquitous use-cases will allow Blockchain to cross the chasm. Two enabling technologies – security as an integral aspect of mainstream platforms and Blockchain-enabled payments which may counter the centralizing features of proposed CBDC initiatives – will bring confidence in such a trust-free environment. The book closes with a realistic assessment of emerging opportunities, barriers, trends and policy implications. It is commendable that Professor Kshetri, acknowledged as one of the most impactful researchers on Blockchain, has taken it upon himself to make translational his deep insights and understanding on the topic. I recommend this book highly to any business executive or specialist student interested in exploiting the value of Blockchains.’ -- Ravi S. Sharma, Zayed University, United Arab EmiratesTable of ContentsContents: PART I BLOCKCHAIN AND ORGANIZATIONAL TRANSFORMATION 1. Blockchain basic: Definitions, key concepts and characteristics 2. Impacts on organizational forms, business models and strategies 3. Combining with other technologies to amplify blockchain’s value creation 4. Supply chain management 5. Security, privacy and compliance 6. Payment and settlement systems PART II OPPORTUNITIES, CHALLENGES, IMPLICATIONS AND THE WAY FORWARD 7. Opportunities, barriers, and enablers of blockchain adoption in organizations 8. Discussion, conclusion, and recommendations Index

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Book SynopsisThis book provides practical insight into how to improve the effectiveness, resilience, and agility of supply chain operation in the public domain. Mark Fagan highlights how supply chains can support public policy goals, and identifies how to create policy that enables this impact and minimizes unintended side effects.

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Book SynopsisAn accessible introduction to optimization analysis using spreadsheets Updated and revised, Optimization Modeling with Spreadsheets, Third Edition emphasizes model building skills in optimization analysis. By emphasizing both spreadsheet modeling and optimization tools in the freely available Microsoft Office Excel Solver, the book illustrates how to find solutions to real-world optimization problems without needing additional specialized software. The Third Edition includes many practical applications of optimization models as well as a systematic framework that illuminates the common structures found in many successful models. With focused coverage on linear programming, nonlinear programming, integer programming, and heuristic programming, Optimization Modeling with Spreadsheets, Third Edition features: An emphasis on model building using Excel Solver as well as appendices with additional instructions on more advanced packageTable of Contents Preface ix 1 Introduction to Spreadsheet Models for Optimization 1 1.1 Elements of a Model 2 1.2 Spreadsheet Models 4 1.3 A Hierarchy for Analysis 7 1.4 Optimization Software 8 1.5 Using Solver 10 Summary 16 Exercises 17 2 Linear Programming: Allocation, Covering, and Blending Models 21 2.1 Linear Models 22 2.1.1 Linear Constraints 24 2.1.2 Formulation 25 2.1.3 Layout 27 2.1.4 Results 28 2.2 Allocation Models 29 2.2.1 The Product Mix Problem 36 2.3 Covering Models 38 2.3.1 The Staff-Scheduling Problem 43 2.4 Blending Models 47 2.5 Modeling Errors in Linear Programming 52 2.5.1 Exceptions 53 2.5.2 Debugging 54 2.5.3 Logic 56 Summary 56 Exercises 57 3 Linear Programming: Network Models 65 3.1 The Transportation Model 66 3.2 The Assignment Model 71 3.3 The Transshipment Model 75 3.4 Features of Special Network Models 78 3.5 Building Network Models with Balance Equations 79 3.6 General Network Models with Yields 84 3.6.1 Models with Yield Losses 84 3.6.2 Models with Yield Gains 86 3.7 General Network Models with Transformed Flows 91 Summary 96 Exercises 96 4 Sensitivity Analysis in Linear Programs 108 4.1 Parameter Analysis in the Transportation Example 109 4.2 Parameter Analysis in the Allocation Example 116 4.3 The Sensitivity Report and the Transportation Example 123 4.4 The Sensitivity Report and the Allocation Example 127 4.5 Degeneracy and Alternative Optima 129 4.6 Patterns in Linear Programming Solutions 133 4.6.1 The Transportation Model 134 4.6.2 The Product Portfolio Model 138 4.6.3 The Investment Model 142 4.6.4 The Allocation Model 144 4.6.5 The Refinery Model 145 Summary 149 Exercises 151 5 Linear Programming: Data Envelopment Analysis 160 5.1 A Graphical Perspective on DEA 162 5.2 An Algebraic Perspective on DEA 166 5.3 A Spreadsheet Model for DEA 168 5.4 Indexing 173 5.5 Reference Sets and HCUs 174 5.6 Assumptions and Limitations of DEA 178 Summary 181 Exercises 181 6 Integer Programming: Binary‐Choice Models 191 6.1 Using Solver with Integer Requirements 193 6.2 The Capital Budgeting Problem 198 6.3 Set Covering 202 6.4 Set Packing 205 6.5 Set Partitioning 208 6.6 Playoff Scheduling 211 6.7 The Algorithm for Solving Integer Programs 215 Summary 220 Exercises 220 7 Integer Programming: Logical Constraints 227 7.1 Simple Logical Constraints: Exclusivity 229 7.2 Linking Constraints: The Fixed Cost Problem 231 7.3 Linking Constraints: The Threshold Level Problem 237 7.4 Linking Constraints: The Facility Location Model 238 7.4.1 Capacitated Version 239 7.4.2 Uncapacitated Version 243 7.5 Disjunctive Constraints: The Machine‐Sequencing Problem 246 7.6 Tour Constraints: The Traveling Salesperson Problem 251 Summary 259 Exercises 260 8 Nonlinear Programming 270 8.1 One‐Variable Models 271 8.1.1 An Inventory Example 273 8.1.2 A Quantity Discount Example 275 8.2 Local Optima and the Search for an Optimum 277 8.3 Two‐Variable Models 280 8.3.1 Curve Fitting 280 8.3.2 Two‐Dimensional Location 283 8.4 Nonlinear Models with Constraints 285 8.4.1 A Pricing Example 286 8.4.2 Sensitivity Analysis for Nonlinear Programs 288 8.4.3 The Portfolio Optimization Model 290 8.5 Linearizations 293 8.5.1 Linearizing the Maximum 294 8.5.2 Linearizing the Absolute Value 296 Summary 299 Exercises 301 9 Heuristic Solutions with the Evolutionary Solver 307 9.1 Features of the Evolutionary Solver 308 9.2 An Illustrative Example: Nonlinear Regression 309 9.3 The Machine‐Sequencing Problem Revisited 317 9.4 The Traveling Salesperson Problem Revisited 319 9.5 Budget Allocation 322 9.6 Two‐Dimensional Location 324 9.7 Line Balancing 327 9.8 Group Assignment 331 Summary 334 Exercises 336 Appendices 1 Supplemental Files and Software 348 A1.1 Supplemental Microsoft® Office Excel® Files 348 A1.2 Analytic Solver Platform for Education Software 348 A1.3 Opensolver Software 349 2 Graphical Methods for Linear Programming 350 A2.1 An Example 350 A2.2 Generalities 355 3 The Simplex Method 357 A3.1 An Example 357 A3.2 Variations of the Algorithm 362 Index 366

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Book SynopsisTable of ContentsIntroduction 1 Part 1 Artificial Intelligence Trailblazers 1 Alibaba: Using Artificial Intelligence To Power The Retail And Business-To-Business Services Of The Future 13 2 Alphabet and Google: Maximizing The Potential Of Artificial Intelligence 21 3 Amazon: Using Deep Learning To Drive Business Performance 29 4 Apple: Integrating AI Into Products And Protecting User Privacy 37 5 Baidu: Machine Learning For Search Engines And Autonomous Cars 43 6 Facebook: Using Artificial Intelligence To Improve Social Media Services 49 7 IBM: Cognitive Computing Helps Machines Debate With Humans 55 8 JD.com: Automating Retail With Artificial Intelligence 61 9 Microsoft: Making Artificial Intelligence Part Of The Fabric Of Everyday Life 69 10 Tencent: Using Artificial Intelligence To Power We Chat And Healthcare 75 Part 2 Retail, Consumer Goods and Food and Beverage Companies 11 Burberry: Using Artificial Intelligence To Sell Luxury 83 12 Coca-Cola: Using Artificial Intelligence To Stay At The Top Of The Soft Drinks Market 87 13 Domino’s: Using Artificial Intelligence To Serve Up Hundreds Of Thousands Of Pizzas Every Day 93 14 Kimberly-Clark: Using AI To Make Sense Of Customer Data 99 15 McDonald’s: Using Robots And Artificial Intelligence To Automate Processes 105 16 Samsung: Automating The Home And Workplace With Artificial Intelligence 111 17 Starbucks: Using Artificial Intelligence To Sell Millions Of Coffees Every Day 117 18 Stitch Fix: Combining The Power Of Artificial Intelligence And Humans To Disrupt Fashion Retail 123 19 Unilever: Using Artificial Intelligence To Streamline Recruiting And Onboarding 129 20 Walmart: Using Artificial Intelligence To Keep Shelves Stacked And Customers Happy 135 Part 3 Media, Entertainment and Telecom Companies 21 The Walt Disney Company: Using Artificial Intelligence To Make Magical Memories 143 22 Instagram: Using Artificial Intelligence To Tackle Online Bullying 149 23 LinkedIn: Using Artificial Intelligence To Solve The Skills Crisis 155 24 Netflix: Using Artificial Intelligence To Give Us A Better TV Experience 161 25 Press Association: Using Artificial Intelligence To Cover Local News Stories 167 26 Spotify: Using Artificial Intelligence To Find New Music You Will Love 173 27 Telefonica: Using Artificial Intelligence To Connect The Unconnected 179 28 Twitter: Using Artificial Intelligence To Fight Fake News And Spambots 185 29 Verizon: Using Machine Learning To Assess Service Quality 191 30 Viacom: Using Artificial Intelligence To Stream Videos Faster And Improve Customer Experience 197 Part 4 Services, Financial and Healthcare Companies 31 American Express: Using Artificial Intelligence To Detect Fraud And Improve Customer Experience 205 32 Elsevier: Using Artificial Intelligence To Improve Medical Decisions And Scientific Research 211 33 Entrupy: Using Artificial Intelligence To Combat The $450 Billion Counterfeit Industry 217 34 Experian: Using Artificial Intelligence To Make Mortgages Simpler 221 35 Harley-Davidson: Using Artificial Intelligence To Increase Sales 227 36 Hopper: Using Artificial Intelligence To Travel For Less 233 37 Infervision: Using Artificial Intelligence To Detect Cancer And Strokes 239 38 Mastercard: Using Artificial Intelligence To Cut Down The “False Declines” That Cost Businesses Billions Each Year 245 39 Salesforce: How Artificial Intelligence Helps Businesses Understand Their Customers 249 40 Uber: Using Artificial Intelligence To Do Everything 255 Part 5 Manufacturing, Automotive, Aerospace and Industry 4.0 Companies 41 BMW: Using Artificial Intelligence To Build And Drive The Cars Of Tomorrow 263 42 GE: Using Artificial Intelligence To Build The Internet Of Energy 269 43 John Deere: Using Artificial Intelligence To Reduce Pesticide Pollution In Agriculture 275 44 KONE: Using Artificial Intelligence To Move Millions Of People Every Day 281 45 Daimler AG: From Luxury Personal Cars To Passenger Drones 287 46 NASA: Using Artificial Intelligence To Explore Space And Distant Worlds 293 47 Shell: Using Artificial Intelligence To Tackle The Energy Transition 299 48 Siemens: Using Artificial Intelligence And Analytics To Build The Internet Of Trains 305 49 Tesla: Using Artificial Intelligence To Build Intelligent Cars 311 50 Volvo: Using Machine Learning To Build The World’s Safest Cars 317 Part 6 Final Words and Artificial Intelligence Challenges 51 Final Words And Artificial Intelligence Challenges 323 About the Author 329 Acknowledgments 331 Index 333

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Book SynopsisStrategic Alliances for Value Creation is a volume in the book series Research in Strategic Alliances that will focus on providing a robust and comprehensive forum for new scholarship in the field of strategic alliances. In particular, the books in the series will cover new views of interdisciplinary theoretical frameworks and models, significant practical problems of alliance organisation and management, and emerging areas of inquiry. The series will also include comprehensive empirical studies of selected segments of business, economic, industrial, government, and non-profit activities with wide prevalence of strategic alliances. Through the ongoing release of focused topical titles, this book series will seek to disseminate theoretical insights and practical management information that will enable interested professionals to gain a rigorous and comprehensive understanding of the field of strategic alliances. Strategic Alliances for Value Creation contains contributions by leading scholars in the field of strategic alliance research. The 14 chapters in this volume cover a number of significant topics that encompass value creation through strategic alliances in recent times. The chapters cover both the broader topics, such as multi-partner alliances, technology parks, intellectual property rights, knowledge management and culture, portfolio theory, learning in alliances, and open innovation, and the more focused problems of transparency in inter firm accounting, local partner perspective of management control, knowledge in intra-district networks, and alliance partners for entrepreneurial firms. The chapters include empirical as well as conceptual treatments of the selected topics, and collectively present a wide-ranging review of the noteworthy areas of research on employing strategic alliances for value creation.

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Book SynopsisWritten by a panel of leading international researchers, this Handbook identifies the key topics for research in supply chain management using an innovative step-by-step approach and provides an extensive range of methodologies for researching the subjects.Examining the complex and fascinating process of supply chain management, chapters provide a detailed and expansive review of the wide range of research methods used to study the topic. It further investigates the key issues facing supply chains, identifying important research questions such as how to build sustainable and socially responsible supply chains as well as how to address the complexities experienced in developing and emerging economies. The breadth of the Handbook of Research Methods for Supply Chain Management allows the next generation of researchers to successfully engage with the management of supply chains.This innovative Handbook will be an invaluable resource for research students and their supervisors, supply chain managers and anyone looking for a useful reference tool for contemporary and future challenges in supply chain management. Scholars looking for an excellent guide on research methods in supply chain management and how to identify topics for study will find this required reading.Trade Review‘Most thorough, comprehensive, and up to date treatise on how to do research in supply chain management. While part 1 lays the foundation for conducting research once the topic is chosen, part 2 dwells with the topical areas that are critical and futuristic. A must guide for every researcher.’ -- Mohan Gopalakrishnan, Arizona State University, US‘There has long been a need for a comprehensive reference source for all those engaged in researching supply chain management issues. This excellent Handbook amply meets that need by providing a wide-ranging review of the appropriate research methods and tools, enabling deeper insights to be achieved from the research process.’ -- Martin Christopher, Cranfield University School of Management, UKTable of ContentsContents: Introduction to the Handbook of Research Methods for Supply Chain Management xii Anabela Soares and Stephen Childe PART I HOW TO DO RESEARCH IN SUPPLY CHAIN MANAGEMENT (SCM) Introduction to Part I 2 Anabela Soares and Stephen Childe 1 The evolution of supply chain literature: key theories, concepts and categorisations 24 Larry C. Giunipero and Diane L. Denslow 2 Systematic literature review guidelines for supply chain management research 45 Giang Nguyen, Vikas Kumar and Anabela Soares 3 Undertaking supply chain management research: philosophy and practice 71 Breno Nunes, David Bennett and Miles Weaver 4 Gaining access for data collection 86 Mike Simpson, Andrea Genovese and Ahmad Rais Mohamad Mokhtar 5 Questionnaire design in SCM research 105 Barbara B. Flynn 6 Qualitative case study research methods in supply chain management 125 Felicity Kelliher 7 Action research for supply chain management: reflections and practical guide 149 Anne Touboulic, Lucy McCarthy, Anna Sannö and Carsten Reuter 8 PLAY WITH PURPOSE – LEGO® SERIOUS PLAY® Methods for understanding and researching complex systems such as supply chains and supply chain management 169 Tammi Sinha 9 Qualitative data analysis 187 Moya Lerigo-Sampson 10 Bayesian analysis in operations and supply chain management 202 Qingyun Zhu and Joseph Sarkis 11 Partial least squares in supply chain management: an example study on sustainable supply chain management practices 221 K.T. Shibin, Rameshwar Dubey and Benjamin T. Hazen 12 Supply chain research – conclusions, implications and limitations 244 Peter Nielsen 13 A paper is not a little thesis! How to write a journal paper 255 Stephen Childe 14 The publication process and how to promote your paper 273 Stephen Childe PART II CURRENT ISSUES AND FUTURE RESEARCH DIRECTIONS Introduction to Part II 284 Anabela Soares and Stephen Childe 15 Advanced services: new dominant logic for manufacturers 288 Ali Ziaee Bigdeli, Tim Baines and Kawaljeet Kapoor 16 Defining the Supply Chain Quality Management concept 307 Rui Oliveira, Paulo Sampaio, Catarina Cubo, Maria Sameiro Carvalho and Ana Cristina Fernandes 17 Researching social responsibility in the supply chain context 323 Alison Ashby 18 Sustainable supply chain management and theory: taking stock and looking ahead 339 Leonardo Marques, Anne Touboulic and Helen Walker 19 Sustainability in supply chain management 352 Anton Shevchenko, Frank Montabon, Mark Pagell and Zhaohui Wu 20 Value chain analysis: a diagnostic tool for building sustainable supply chains 368 Andrew Fearne and Beverly Wagner 21 Supply Chain Resilience – research issues in supply chains in the era of lean and local production 390 Laura Purvis, Mohammed Naim, Anthony Soroka and Timothy Ramjaun 22 Supply chain research issues in developing and emerging industrial economies 404 Breno Nunes and David Bennett 23 Global supply chain configurations using environmental complexity dimensions: an ontological examination 424 Aseem Kinra, Juliana Hsuan and Herbert Kotzab 24 Circular economy and supply chain management 437 Simon Peter Nadeem, Jose Arturo Garza-Reyes and Vikas Kumar 25 Supply chain systems: life cycle thinking and analysis 448 Raymond Obayi and Seyed M. Ebrahimi 26 Physical distribution in international and maritime supply chains: some current issues and future research directions 468 John Dinwoodie 27 Research needs in disaster response logistics 481 José Holguín-Veras, Trilce Encarnación, Diana Ramirez-Rios, Johanna Amaya and Felipe Aros-Vera 28 Culture in buyer–supplier relationships in a supply chain 496 Trevor Cadden and Aisling Bonner Index 520

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Book SynopsisThis comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.Drawing together expert service researchers, the Research Handbook begins with an analysis of service strategy and operations management, before moving on to explore service innovation and design, serving customers, healthcare services and artificial intelligence in service. Chapters explore a wide range of topics including scarcity strategies, perceived justice in services, the role of culture and religion in service provision, and the implications of Covid-19 on healthcare service operations. The book concludes with a reflection on the fourth industrial revolution that is occurring now and the understanding of services in an era of advanced technologies.Addressing emerging challenges and opportunities, this Research Handbook will be critical reading for scholars and advanced students of services management and information systems. It will also be beneficial for practitioners and business managers in service industries.Trade Review‘The Research Handbook on Services Management captures Mark Davis’s enormous impact on service research – and assures his legacy as a scholar, educator, and friend. Covering the past, present, and future – and theory, models, and applications – this volume is sure to become essential reading for service scientists and service practitioners everywhere.’ -- Paul P. Maglio, University of California, Merced, US‘The Handbook provides a window into future directions in service strategies and delivery systems. It is a treasure trove of the best work of many highly-regarded researchers.’ -- James L. Heskett, Harvard Business School, US‘What a tour de force! The Research Handbook on Services Management covers a vast array of ideas and concepts with some of the world’s leading thinkers offering their insights and views on the future of services. It’s a real testament to Mark M. Davis that so many have contributed to this edited volume. It is such a shame that Mark is no longer with us. The service management community has lost a great friend and leader, but his memory lives on in this superb Handbook.’ -- Andy Neely, University of Cambridge, UKTable of ContentsContents: A tribute to Mark M. Davis ix Joy M. Field Introduction to the Research Handbook on Services Management x Ravi S. Behara and Gang Li PART I SERVICE STRATEGY 1 Strategy in information intensive services 2 Uday M. Apte, Uday S. Karmarkar and Hiranya K. Nath 2 Servitization and innovation strategy – the trade-off between product R&D and service investments 23 Ornella Benedettini and Christian Kowalkowski 3 Understanding scarcity strategies in service firms 36 Huiling Huang, Stephanie Q. Liu and Jay Kandampully 4 Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics 54 Uzay Damali, Enrico Secchi, Stephen S. Tax and Jeff Kessler PART II SERVICE INNOVATION AND DESIGN 5 Service innovation process in creative-intensive business services organizations 71 Fengjie Pan and Rohit Verma 6 Service design: managing services as a way of designing 88 Birgit Mager and Tina Weisser 7 Service support systems for ecostructuring decision support 103 Ralph D. Badinelli 8 Perceived justice and control of priority lines 117 Michael Dixon, David Rea, Liana Victorino and Craig Froehle 9 Co-creating services at the Base of the Pyramid (BoP): the role of bricolage 128 Karla Cabrera and Javier Reynoso 10 Failsafing service quality 143 Richard B. Chase and Douglas M. Stewart 11 Customer-focused service design for faster and more efficient services 153 Gang Li, Joy M. Field and Mark M. Davis PART III UNDERSTANDING AND SERVING CUSTOMERS 12 Customer success management 166 Vijay Mehrotra and Krishnamoorthy Subramanian 13 Culture and religion in service provision 180 Richard Metters 14 Are tech-savvy users more likely to use technology? An examination of market entry and customer experience 194 Xin Ding PART IV HEALTHCARE SERVICES 15 Implications of COVID-19 on operations in healthcare services 212 Sanjeev Bordoloi 16 Applying Lean healthcare in a non-profit hospital in Brazil 231 Ana Carolina Honda, Raquel Mizuki Eguchi Yoshida, Mateus Cecílio Gerolamo, Jeanne Liliane Marlene Michel and Mark M. Davis PART V SERVICE ANALYTICS 17 Service science in a world flooded with data 247 Jorge Grenha Teixeira, Vera Miguéis, Henriqueta Nóvoa and João Falcão e Cunha 18 The evolution of business analytics and their impact on the service industry 263 Ronald Klimberg 19 Text analytics of service customer reviews and feedback: understanding customers’ emotions and cognition in the hospitality industry 275 Jie J. Zhang, Spring H. Han and Rohit Verma PART VI AI IN SERVICES 20 The service robot revolution 296 Stefanie Paluch, Jochen Wirtz and Werner H. Kunz 21 Companion robots for well-being: a review and relational framework 309 Andrea Ruggiero, Dominik Mahr, Gaby Odekerken-Schröder, Tiziana Russo Spena and Cristina Mele 22 Rise of humanoid robots in hospitality services 331 Lina Zhong and Rohit Verma Epilogue: Service 4.0 346 Ravi S. Behara Index

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Book SynopsisWho captures the value created in global supply chains? How should gaps in value capture among participants be amended and by whom? Focusing on the global apparel supply chain and employing value creation as a yardstick for evaluation of value capture, this book documents disturbing misalignments between value creation and value capture among global brands, manufacturers, labor, and consumers. The authors posit that the failure of both markets and governments to adequately distribute the value created by global value chains calls for different mechanisms to address this challenge. They develop a novel approach based on the logic of the interdependencies germane to the co-specialized nature of value chains. These interdependencies afford participants power to create markets for social justice in which behavior that drives outcomes towards adequate value distribution is economically and socially rewarded. These dynamics turn GVCs into their own de-facto ‘regulators’ with the power to self-correct for distributional distortions.The contributions of the book are at the center of current debates in policy milieu, academic circles and corporate boards regarding human rights, social inequality, and the role of the private sector in advancing social goals. They received renewed importance in contemporary discussions regarding the future of global value chains as the predominant mode of organizing value creation and the governance challenges they raise in a complex global world.Trade Review‘The book stands out by providing a holistic analysis of GVCs, from labor to manufacturers, buyers, and consumers.’ -- Constantin Blome, Stephan Manning, Martin C Schleper, Journal of International Business Studies‘The book remains an excellent study of GVCs and their myriad contexts, participants, power relations and processes, and is a recommended read for students, researchers and policymakers working on GVCs. Its central contribution of understanding value capture through the yardstick of value creation is compelling. The research and theoretical developments that the book offers have important implications for practice and scholarship and provoke a debate on corporate governance in GVCs.’ -- Sukti Dasgupta and David Kucera, UNCTAD Transnational Corporations‘This captivating book addresses one of the great challenges of our era: how to achieve sustainable value creation and distribution in global value chains. The lucid analysis, inspired by Bangladesh’s Rana Plaza factory collapse, sheds light on what can go wrong in global value chains. The authors develop a credible roadmap for companies, policy makers and consumers to achieve a more balanced value distribution. This book is truly a must read for students in international business and global affairs, and for senior managers of firms with global ambitions.’ -- Alain Verbeke, University of Calgary, Canada and Editor-in-Chief, Journal of International Business Studies‘Firms and governments need a baseline against which to evaluate their operations in global value chains for growth and sustained economic development. This book goes beyond the discussion on which firms appropriate value and offers much-needed analysis on whether such appropriation is distorted or not, hence providing ample scope for public policies and firm strategies. The book’s unified framework based on the theory of value creation and value appropriation presents an approach for developing more economically and socially beneficial global value chains for all stakeholders by having their relationships more based on collaboration and co-value creation rather than competition and exploitation. This is an essential reference book for both policymakers and practitioners to build better and resilient global value chains in the post-pandemic world.’ -- Nobuya Haraguchi, United Nations Industrial Development Organization‘Fashion is a world of beauty and creativity, but today it faces many challenges—such as its catastrophic impact on the environment, its lack of diversity, and the way it poorly treats workers globally. In their new book, Professors Nachum and Uramoto do not shy away from addressing one of fashion’s key issues: how value is created, and then appropriated by various stakeholders (such as producers or customers). They take a well-established academic approach—the Global Value Chain—and use it to its full potential, expanding its reach far beyond its conventional confines. In particular, their analysis of the role customers is extremely intriguing, and highlights a simple fact: the future of fashion depends on all of us. A wonderful book which manages to reconcile thorough intellectual work and ethical engagement.’ -- Frédéric Godart, Associate Professor of Organisational Behaviour, INSEAD, France and Author, Unveiling Fashion: Business, Culture, and Identity in the Most Glamorous Industry‘This timely book represents a significant academic contribution to an important under-researched aspect of global value chains, namely the contest for value in one of the key sectors in developing and emerging economies. Building on their rich research experience and intellect, Nachum and Uramoto present fresh evidence and prompt new insights and constructive debate. The Contest for Value in Global Value Chains is an essential reading for policymakers, business leaders, and researchers especially at a time of widening international inequalities, middle-income trap, and resilience of GVCs of industries and firms are prominent agenda.’ -- Arkebe Oqubay, Ethiopia Government, ODI Distinguished Fellow and Author of Made in Africa‘This well-written empirical study on the value distribution among participants in global apparel value chains is must-read for anyone interested in the economics of Global Value Chains. It also discusses critically how the share of local manufacturers in total value capture can be increased through government policies. At the same time, the study points out that local employees do not proportionally benefit from the increased profitability of their employers and–commendably–outlines policy options through which this deplorable drawback can be addressed.’ -- Karl Sauvant, Columbia University, US‘The systematic academic analysis and conclusions presented in the book provide a very good platform for multiple stakeholders to discuss and work on possible improvements for the thorny issue of value distribution in global supply chains. The multi-stakeholder approach advanced by the book, based on the principle of interdependencies among these stakeholders, referring to consumers, manufacturers, trade unions, governments and workers, offers a promising venture for amending imbalance between value appropriation/distribution. The book is notable in its objective, economically-rigor approach to value capture in global supply chains, which result in intriguing findings and conclusions regarding value capture and distribution, notably in relation to global brands. As pressure on global brands to assume accountability to governance of their entire supply chains increases the message of the book is particularly timing and relevance. I strongly endorse this work.’ -- Roger Hubert, Former H&M Regional Head, Bangladesh, Pakistan & EthiopiaTable of ContentsContents: 1. Introduction: setting up the stage 2. The conceptual framework 3. The empirical context: the global apparel value chain 4. The contest for value capture: manufacturers and global brands 5. The contest for value capture: labor as a claimant of value 6. The contest for value capture: consumers as external claimants of value 7. The contest for value capture: the apparel industry in perspective 8. Towards a balanced distribution of value in global value chains: creating markets for social justice 9. Implications of the study for value distribution in global value chains References Index

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Book SynopsisSupply chain management has long been a feature of industry and commerce but, with increasing demands from consumers, producers are spending more time and money investing in ways to make supply chains more sustainable. This exemplary Handbook provides readers with a comprehensive overview of current research on sustainable supply chain management. Multi-disciplinary in scope, the Handbook includes contributions from over 70 expert authors from a variety of areas including management, engineering, accounting, policy studies, innovation, and marketing. Chapters analyze the three core areas of sustainable supply chain management: environmental, economic, and social. The Handbook explores broad themes such as globalization and general organization strategies as well as examining more particular topics including particular industries, social and regulatory dimensions, and technological advances. Scholars and advanced business and management students will greatly benefit from the depth of analysis in this Handbook as well as the suggestions for directions for future research and practice. Written in an accessible style, it is also ideal for practitioners and government agencies seeking solutions to practical issues regarding sustainable supply chain management.Contributors include: A.Y. Alqahtani, M.A. Ates, S.G. Azevedo, C. Bai, P. Beske-Janssen, C. Brix-Asala, L.M.S. Campos, V. Carbone, L. Carmagnac, H. Carvalho, H.K. Chan, H.S.Y. Chen, T.C.E. Cheng, S.K. Cho, J. Dai, N. Darnall, L. Ellram, B. Fahimnia, Y. Feng, S. Goodarzi, D.B. Grant, J.H. Grimm, C. Groening, S.M. Gupta, A. Gurtu, I. Haavisto, Á. Halldórsson, J.S. Hofstetter, J. Hou, J. Hu, S. Hudson, S.E. Ibrahim, C.J.C. Jabbour, M.Y. Jaber, A.D. Joshi, A. Jug, R.U. Khalid, G. Kovács, K.-h. Lai, S. Liedke, J.J. Lim, M.K. Lim, J. Liu, A.B. Lopes de Sousa Jabbour, E. Marsillac, L. Meade, S.A. Melnyk, V. Moatti, A. Presley, J. Rezaei, Y. Sadaat, J. Sarkis, S. Schaltegger, D.G. Schniederjans, C. Searcy, S. Seuring, S. Shaw, R. Sroufe, C. Sundgren, K.H. Tan, W. Tate, M.-L. Tseng, D.A. Vazquez-Brust, M. Varsei, A. Vilmar, J. Wehner, E.W. Welch, M.G. Yalcin, A.Z. Zeng, F. Zeng, Q. Zhu, Q. ZhuTrade Review'Wide-ranging in scope, this book enables key experts from around the world to update many established areas and explore exciting new directions. In many chapters, multiple theories are integrated to better structure our field's current thinking: for example, on such topics as the diffusion of sustainable supply chain practices and the measurement of sustainable performance. Just as important, leading researchers explore the intersection of supply chain management with such fast-evolving topics as strategic ambidexterity, social networks, base-of-the-pyramid, and social enterprises. Overall, an excellent resource for both scholars and advanced students!' --Robert D. Klassen, Western University, CanadaTable of ContentsContents: 1. The Handbook on Sustainable Supply Chains: An Introduction Joseph Sarkis 2. Sustainability in the Globalization Era Sherwat Elwan Ibrahim 3. The Circular Economy and Green Supply Chain Management Junjun Liu, Qinghua Zhu and Yunting Feng 4. Diffusion of SSCM: where are we now and where are we going? Liliane Carmagnac, Valentina Carbone and Valérie Moatti 5. The Link Between Operations Strategy and Sustainable Supply Chain Management Melek Akın Ateş 6. Collaboration and Coordination in Sustainable Supply Chains Amy Z. Zeng and Jing Hou 7. Fundamentals of human resource management for environmentally-sustainable supply chains Charbel Jose Chiappetta Jabbour Ana Beatriz Lopes de Sousa Jabbour 8. Building the business case for sustainable supply chains Laura Meade and Adrien Presley 9. Sustainable supplier selection: A process view Jafar Rezaei 10. The Interplay of Green Marketing and Sustainable Supply Chain Management Jing Dai, Hing Kai Chan, Jia Jia Lim, Fangli Zeng 11. Consumers’ Role in the Green Supply Chain Christopher Groening and Qingyun Zhu 12. Sustainable Service Supply Chains Helen S. Y. Chen, Kee-hung Lai and T. C. E. Cheng 13. Ambidexterity and Sustainable Supply Chains Dara G. Schniederjans and Mehmet G. Yalcin 14. Reverse Supply Chains and Product Design Ammar Y. Alqahtani, Aditi D. Joshi and Surendra M. Gupta 15. Sustainable Supply Chain Design Mohsen Varsei 16. Lean and Green Supply Chains Susana G. Azevedo and Helena Carvalho 17. Mapping Lean Manufacturing Practices and Green Manufacturing Practices in Supply Chains Diego A. Vazquez-Brust and Lucila M. S. Campos 18. The Critical Relationship: Sustainability and Performance Measurement Management Robert Sroufe and Steven A. Melnyk 19. Performance Measurement in Sustainable Supply Chain Management – Linking Research and Practice Philip Beske-Janssen, Stefan Schaltegger and Sonja Liedke 20. Environmental or Sustainable Supply Chain Performance Measurement Standards and Certifications David B. Grant and Sarah Shaw 21. Sustainable Supply Chain Management and Carbon Emissions Shadi Goodarzi, Behnam Fahimnia and Joseph Sarkis 22. Sustainability in Logistics Erika Marsillac and Sarah Hudson 23. Transportation and Sustainable Supply Chains Amulya Gurtu, Cory Searcy and Mohammed Y. Jaber 24. Big Data Application in Sustainable Supply Chains: A Transportation Industry Case Jiayao Hu, Ming K Lim, Kim Hua Tan and Ming-Lang Tseng 25. Sustainable Supply Chains and Energy: Where “planet” meets “profit” Árni Halldórsson, Caroline Sundgren and Jessica Wehner 26. Sustainable Supply Chains and Social Networks: An Overview Wendy L. Tate and Lisa M. Ellram 27. A Framework for Managing Social Issues in Supply Chains Sadaat Ali Yawar and Stefan Seuring 28. Sustainable Supplier Management in a Base of the Pyramid Environment Carolin Brix-Asala, Arne Vilmar, Raja Usman Khalid and Stefan Seuring 29. Sustainability in humanitarian supply chains Ira Haavisto and Gyöngyi Kovács 30. Sustainable Supply Chains and Regulatory Policy Nicole Darnall, Eric W. Welch and Seong K. Cho 31. Multi-Tier Sustainable Supply Chain Management Joerg S. Hofstetter and Jörg H. Grimm 32. Green Supplier Development: A Review and Analysis Chunguang Bai and Joseph Sarkis 33. The Role of Social Enterprises in Sustainable Supply Chains Ales Jug Index

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Book SynopsisThis timely Handbook provides a conceptual discussion and a wide empirical presentation of new disruptive forms of innovation producing appropriate technologies, addressing the needs of low-income populations, and providing alternative solutions for sustainable development. The Handbook of Innovation & Appropriate Technologies for International Development expertly analyses and compares contributions of appropriate technologies in developing, emerging and industrialized economies, including China and India, and their global development impacts. Additionally, it covers the transversal role of new international communication technologies, open access, digital tools as well as entrepreneurship and innovation from within emerging economies and in industrialized nations. Using empirical analyses of cases and experiences in manufacturing sectors and services, it covers both the formal and informal economy, and provides an insightful focus on differences and similarities across borders and sectors. NGO and private sector practitioners, public sector officers as well as academics specialized in development economics, entrepreneurship and engineering or management studies will find this Handbook to be illuminating and very informative. Science and technology producers and entrepreneurs will appreciate the global look into more sustainable development as related to appropriate technologies, and how they can be used across all economic backgrounds.Trade Review‘Handbook of Innovation & Appropriate Technologies for International Development is an outstanding contribution to bring out the progress of such innovations and appropriate technologies helpful for the development of people across the world. This book serves as a value pack for researchers, scholars and, in particular, practitioners working in the area of technology development and entrepreneurship for local community sustainable development impacts, and how they can be commercialised through various public–private inroads.’ -- Raunak Gupta, The Journal of Entrepreneurship‘The chapter authors take a comprehensive and eclectic approach to “global engineering” in all its aspects, from academic research and learning, to practical approaches by international organizations and NGOs, to the experience of practitioners and communities who experimented with appropriate technologies — or were experimented on with them. This compendium explains the origin stories of the pathbreaking practitioners and organizations, and provides both the traditional socio-economic and political frameworks for appropriate technologies as well as the new, somewhat controversial, decolonization narrative, with a range of LMIC examples. The human aspect gets attention, including the need for protection of subjects and participants, and the ethical dimensions, with the limitations university’s institutional review processes may face about collection and analysis of data, use of AI and machine learning techniques to tease out insights and learning, to making these analyses available to the non-specialist as well as to the participants and other stakeholders. The scholar, the practitioner, the student, and the innovators will all find things to like and reflect on as we move from appropriate technologies to the broader intellectual and political context for applying what we learn to engage with the poor to improve their lives.’ -- Paul M Cadario, University of Toronto, CanadaTable of ContentsContents: Introduction to the Handbook of Innovation & Appropriate Technologies for International Development xiv Daniel Frey, Samuel Pierre, Philippe Régnier, Koshy Varghese and Pascal Wild PART I APPROPRIATE TECHNOLOGY: ORIGINS AND EVOLUTION OF A CONCEPT 1 Revisiting the concept of “technology for the people”: from Gandhi and Schumacher to 21st century new developments 2 Philippe Régnier and Pascal Wild 2 MIT D-Lab: designing for a more equitable world 7 Amy Smith and Nancy Adams 3 Solving problems and strengthening systems: how local innovation of appropriate technology contributes to development 22 Elizabeth Hoffecker and Boru Douthwaite PART II THE RISE OF EMERGING ECONOMIES AND NEW CONTRIBUTIONS 4 The rise of emerging economies: implications on appropriate technology development in theory and practice 47 Philippe Régnier and Pascal Wild 5 Entrepreneurship, appropriate technologies and economic development in China 54 Heini Shi 6 Technological transformation in India: the debate between appropriate and frontier technologies 71 Binod Khadria and Ratnam Mishra PART III RECENT INNOVATIONS AND APPROPRIATE TECHNOLOGIES IN TRANSFORMATION 7 Technology evaluation for global development: exploring the efficiency of comparative methods 87 Daniel Frey and Bish Sanyal 8 Mobilizing higher education and research toward engineering for global development: the approach taken by the Centre for Global Engineering 103 Ahmed Mahmoud, Amy Bilton, Morris Huang, Levente Diosady and Yu-Ling Cheng 9 The participatory design spectrum: design for, with, and by 125 Kendra Leith, Sher Vogel and Khanjan Mehta 10 Frugal engineering 140 Rao Balkrishna 11 Financial technologies and rapid development growth in emerging economies 154 Jane Khayesi 12 Openness and new development perspectives 168 Abdelhamid Benhmade 13 How technologies can be used to reduce poverty and promote sustainable development in Haiti: the case of the PIGraN Project 187 Samuel Pierre 14 Ethical considerations for “Internet of Things” in research to advance global development 207 Daniel Sweeney, Amit Gandhi and Evan Thomas 15 High-stake conditions to catalyse local sustainable development through Fablabs in Africa 222 Thomas Hervé Mboa Nkoudou 16 The importance of local institutions: bottom‐up innovation in Uganda 240 Joe Amick and Roy William Mayega 17 How locally adapted information and communication technologies (ICTs) may contribute to the citizens’ socio-economic conditions in emerging countries: case study in the DR Congo 259 Musandji Fuamba Index

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Book SynopsisThe Supply Chain: A System in Crisis highlights the multifaceted challenges facing modern supply chains. It examines the concept of a globalized economy, juxtaposing the promise of prosperity with the acute reality of worker exploitation and environmental harm.This title contains one or more Open Access chapters.

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Book SynopsisThe New Era of Global Services is the result of interviews with more than seventy international leaders. The results show that in the coming years, Global Services will tend to grow in business-to-business (B2B), business-to-consumer (B2C), peer-to-peer (P2P), an in particular peer-to-business (P2B) relationships. Deciding on locations will be a more flexible process that may include different countries, cities, and even the cloud (virtual sourcing). Therefore, an increase in delocalizing options (multi-sourcing) is expected. As a result, global labour arbitrage will create opportunities not only for secondary cities but also for cells and individuals with outstanding talents and appropriate telecommunication infrastructures. This, in turn, will foster the flourishing of companies with neither human resources of their own, nor a physical presence in a specific location. Author Javier Peña Capobianco makes a compelling case that over the coming twenty years, the companies that thrive will be those which not only embrace technology, but also generate disruptive business models in an authentic digital transformation process. However, only those who place people and their environment at the centre of their business plans will achieve true success. This is an important book for anyone involved in Global Services, as well as business students, entrepreneurs, C-suite professionals, policy makers and business academicians.Table of ContentsIntroduction. Introduction Chapter 1. Importance Chapter 2. A New Framework for a New Model Chapter 3. The Keys to Successful Ventures in the Future Chapter 4. Social Changes that will Consolidate the Model Chapter 5. How is an Ecosystem for Global Services Generated? Chapter 6. Conclusion

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Book SynopsisMental health issues, stress and chronic illness are the biggest causes of absence from work and loss of productivity in most Western economies. Research and public awareness of this epidemic of physical and mental ill-health among working age people is growing, but our understanding of its impact on company performance and productivity and possible solutions for the future is less advanced. The Healthy Workforce: Enhancing Wellbeing and Productivity in the Workers of the Future examines current challenges and future solutions to understand issues around how we can improve the health of today's and tomorrow's workforce. This book will look at why workforce health is such an important challenge for businesses, governments and for employees today and how this will increase in the future with an ageing workforce. Closely linked to the authors' exploration of health issues in the work context is a focus on the impact of worker health on direct and indirect productivity costs. This book offers practical guidance for professionals on getting started in the delivery of an effective and evidence-based workplace health plan which can enhance and sustain productivity growth in business now and for the future.Table of ContentsForeword; Andy Haldane Chapter 1. Why Worker Health and Productivity Matter Chapter 2. How Health Affects Productivity Chapter 3. Health and Work in a Pandemic Chapter 4. Is Your Manager Bad for Your Health? Chapter 5. Productivity at Work: The Role of Healthcare Professionals Chapter 6. Workplace Health Interventions to Improve Productivity Chapter 7. Rethinking Workforce Health as an Asset Chapter 8. A Roadmap to Better Worker Health

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Book SynopsisThis incisive book integrates the academic fields of sustainable production and consumption (SCP) and sustainable supply chain management (SSCM) as a framework for challenging the current economic paradigm and addressing the significant ecological and environmental problems faced by the contemporary business world.Outlining the growth and progress of consumption in the developed world, initial chapters explore the numerous problems that have emerged from the current mode of consuming resources, and how we might engage in more sustainable consumption practices. The book goes on to address the historical development of mass production and the ecological damage caused by an unsustainable linkage between mass consumption and mass production. Considering the future of the supply web, it illustrates how SSCM can play a leading role in the transition towards a more sustainable economic system if it is able to address contemporary ecological concerns more effectively.This insightful and optimistic platform for ecological supply chain management is a rousing call to arms for business and management scholars hoping to propose innovative methods of improving the sustainability of consumption, production and supply webs. It will also benefit the work of business practitioners and entrepreneurs looking to engage in more sustainable business operations.Table of ContentsContents: 1. Introduction to Sustainable Consumption, Production and Supply Chain Management PART I UNSUSTAINABLE CONSUMPTION 2. Sustainable consumption: an intractable problem? 3. Learning from the crisis 4. A transition phase: ‘reconfiguration’ 5. Consumption and our place in nature 6. A new role for marketing? 7. Unsustainable consumption: conclusions PART II UNSUSTAINABLE PRODUCTION 8. Economies of scale and the roots of mass production 9. Importance of mass car production 10. Origins of mass production: summary 11. Europe takes the technology lead: the case of Citroën 12. The death of craft production: Ford and Budd’s impact on the French car industry 13. Mass production in food 14. Unsustainable production: conclusions PART III SUPPLY WEBS: LINKING PRODUCTION AND CONSUMPTION 15. Toyotism: mass production adopts supply-chain thinking 16. Building sustainable supply chains 17. Learning from natural supply systems: towards ecological supply chain management 18. Supply webs: conclusions PART IV ARE WE GETTING ANY CLOSER TO SUSTAINABLE CONSUMPTION, PRODUCTION AND SUPPLY WEBS? 19. Solutions? 20. Is population really a problem? 21. Will innovation save us? 22. Alternatives to mass production 23. Conclusions: SCP and SSCM – an elusive vision? References Index

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Book SynopsisFast track route to understanding crisis management Covers the key areas of crisis management from crisis planning and handling a global business crisis to crisis plan execution Examples and lessons from some of the world's most successful businesses, including Parsons Corporation, Pepsi Cola, Johnson and Johnson and General Motors, and ideas from the smartest thinkers, including Douglas Hearle, James E Lukaszewski and Fraser P Seitel Includes a glossary of key concepts and a comprehensive resources guideTable of ContentsIntroduction to Express Exec introduction What is Crisis Management Evolution of Crisis Management The E-Dimension The Global Dimension The State of the Art In Practice Key Concepts and Thinkers Resources Ten Steps to Making it all Work Frequently Asked Questions (FAQs) Index

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Book SynopsisExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.Table of ContentsIntroduction to Express Exec Introduction Definition of Terms Evolution The E-Dimension The Global Dimension The State of the Art In Practice Key Concepts and Thinkers Resources Ten Steps to Making it Work Frequently Asked Questions (FAQs) Index

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Book SynopsisFast track route to mastering global operations Covers the key areas of international marketing and distribution, logistics, import/export compliance and government regulations Examples and lessons from some of the world's most successful businesses, including Nortel Networks, Terranova Forest Products and Ampro Electronics, and ideas from the smartest thinkers, including Adrian Wooldridge, Christopher Bartlett, Sumantra Ghoshal and John Micklethwait. Includes a glossary of key concepts and a comprehensive resources guideTable of ContentsIntroduction to ExpressExec v 06.02.1 Introduction to Operating Globally 1 06.02.2 Defining International Trade Elements 5 06.02.3 Defining Management Elements 13 06.02.04 The E-Dimension 21 06.02.05 State of the Art: Rules and Regulations 31 06.02.06 State of the Art: Technology Issues 45 06.02.07 In Practice: Success Stories 59 06.02.08 Key Global Thinkers and Trade Institutions 77 06.02.09 Resources and Online Services 93 06.02.010 Ten Steps to Making a Global Operation Work 105 Frequently Asked Questions (FAQs) 115 Index 117

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Book SynopsisExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

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Book SynopsisThis innovative Handbook draws together and reflects on the specific methodological challenges that an international business scholar is likely to face when undertaking a qualitative research project. With a practical, hands-on approach to methodological debates, the Handbook raises concerns specific to international business scholars. Covering the entire life cycle of a research project from its philosophical underpinnings to publication hurdles, the book explores existing practices and gives voice to multiple, even contrasting perspectives. This invaluable source of experiential knowledge, as well as conceptual understanding, has been achieved by a truly international authorship. Including fascinating vignettes written by senior academics, the result is a guide that will be indispensable. Capturing the experiences and practices of qualitative researchers, the Handbook of Qualitative Research Methods for International Business should be on the bookshelves of students and scholars of IB, researchers in international management and marketing, and teachers of cross-cultural and IB research methods.Trade Review'This book is recommended for academic libraries supporting international business research, international business scholars involved in qualitative research projects, and international organizations with a need to conduct or understand qualitative business research.' -- Denise J. Johnson, Business Information Alert'This Handbook provides a comprehensive guide portraying the variety and complexity of qualitative research methods in international business (IB). The editors, Marschan-Piekkari and Welch, have ambitiously interwoven assorted methodological viewpoints, experiences, and recommendations in a wide-ranging compendium spanning twenty-eight chapters in six sections. Nine vignettes interspersed throughout the text offer distinctive personal accounts that are as enjoyable as they are informative. The total massive and admirable undertaking arrays the perspectives of fifty-four perceptive and self-reflective researchers representing diversity in nationality as well as research approach. Reading this book enhanced my understanding of the challenges, shortcomings, and satisfactions of various forms of qualitative research design. . . This Handbook successfully consolidates the existing qualitative methodological literature and reflects the range of techniques available for generating theory and obtaining fresh'Suffice to say that all researchers (be them familiar or not with qualitative research) and doctoral students in the field will find this Handbook insightful if not essential. Challenging ideas are put forward, useful tips and models discussed in detail, not to mention the numerous practical advice ranging from the theoretical underpinning of the research undertaken to personal experiences in unfamiliar places in the world.' -- Axele Giroud, International Business Review'The Handbook of Qualitative Research Methods for International Business provides an excellent resource for IB researchers. It combines practical advice and theoretical discussion, addressing and exploring many of the issues that challenge scholars who undertake qualitative research and summarizing trends and debates in the field. As a Handbook, it would be of special interest to doctoral students starting out on their research careers but it would also be a valuable source for reference by academics who are more established in the field of IB.' -- Anna Soulsby, Journal of International Business StudiesTable of ContentsContents: Vignette: Observations from a Lifetime of Interviewing Jean J. Boddewyn Foreword Peter J. Buckley Vignette: Interviews: A Key Data Source in International Business Research Arvind Parkhe PART I: TRENDS AND PROSPECTS IN INTERNATIONAL BUSINESS RESEARCH Vignette: Theory is not Reality Jan Johanson 1. Qualitative Research Methods in International Business: The State of the Art Rebecca Marschan-Piekkari and Catherine Welch 2. Empirical Research in International Management: A Critique and Future Agenda Richard B. Peterson 3. Towards a Postcolonial Research Paradigm in International Business and Comparative Management Robert Westwood 4. Hermeneutic Methodology and International Business Research Niels G. Noorderhaven PART II: CASE STUDY RESEARCH Vignette: The Many Skills of the Case Researcher Robert W. Scapens 5. Designing and Conducting Case Studies in International Business Research Pervez Ghauri 6. The Architecture of Multiple Case Study Research in International Business Pieter Pauwels and Paul Matthyssens 7. The Role of Negative Personal Experiences in Cross-cultural Case Study Research: Failure or Opportunity? Karen Grisar-Kassé 8. First Put in the Sugar, Then the Eggs . . . Or the Other Way Round? Mixing Methods in International Business Research Leila Hurmerinta-Peltomäki and Niina Nummela PART III: INTERVIEWING IN INTERNATIONAL BUSINESS RESEARCH Vignette: Getting the Ear of the Minister Henry Wai-chung Yeung 9. Interview Studies in International Business Research John D. Daniels and Mark V. Cannice 10. Improvisation and Adaptation in International Business Research Interviews Ian Wilkinson and Louise Young 11. Language and Languages in Cross-cultural Interviewing Rebecca Marschan-Piekkari and Cristina Reis 12. Interviewing in the Multinational Corporation: Challenges of the Organisational Context Rebecca Marschan-Piekkari, Catherine Welch, Heli Penttinen and Marja Tahvanainen 13. The Interview in International Business Research: Problems We Would Rather Not Talk About Stuart Macdonald and Bo Hellgren PART IV: ALTERNATIVE METHODS AND METHODOLOGIES Vignette: Seeing and Experiencing Culture Mary Yoko Brannen 14. The Ethnographic International Business Researcher: Misfit or Trailblazer? Malcolm Chapman, Hanna Gajewska-De Mattos and Christos Antoniou 15. The Relevance of Ethnography to International Business Research Diana Rosemary Sharpe 16. Interpreting the International Firm: Going Beyond Interviews Hans De Geer, Tommy Borglund and Magnus Frostenson 17. Critical Discourse Analysis as a Methodology for International Business Studies Eero Vaara and Janne Tienari PART V: RESEARCHING OUTSIDE THE TRIAD Vignette: Eating Alone and Other Experiences Russell Belk 18. Contextualising Fieldwork: Reflections on Conducting Research in Eastern Europe Snejina Michailova 19. Conducting Qualitative Research in Vietnam: Ethnography, Grounded Theory and Case Study Research Nancy K. Napier, Suzanne Hosley and Thang Van Nguyen 20. The Role of Culture in Conducting Trustworthy and Credible Qualitative Business Research in China Giana M. Eckhardt 21. An Outsider in India Elisabeth M. Wilson 22. The Rhythms of Latin America: A Context and Guide for Qualitative Research Victoria Jones PART VI: FROM ANALYSIS TO PUBLICATION Vignette: Against Today’s Fashion: Experiences from the ‘Review Front’ Dirk Matten 23. Ensuring Validity in Qualitative International Business Research Poul Houman Andersen and Maria Anne Skaates 24. Computer-assisted Qualitative Data Analysis: Application in an Export Study Valerie J. Lindsay 25. Writing About Methods in Qualitative Research: Towards a More Transparent Approach Tatiana Zalan and Geoffrey Lewis 26. ‘Writing it Up’: The Challenges of Representation in Qualitative Research Sara L. McGaughey 27. Getting Published: The Last Great Hurdle? Denice E. Welch and Lawrence S. Welch 28. Publishing Qualitative Research in International Business Julian Birkinshaw Vignette: Case Studies in Construction: Recollections of an Accidental Researcher Stewart R. Clegg Index

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