Management: leadership and motivation Books

5935 products


  • Intrinsic: A manifesto to reignite our inner

    Octopus Publishing Group Intrinsic: A manifesto to reignite our inner

    1 in stock

    Book Synopsis***AN INSPIRATIONAL MANIFESTO FOR RE-IGNITING OUR PASSION FOR LIFE AND OUR INNER DRIVE FROM SHARATH JEEVAN, A LEADING EXPERT ON MOTIVATION.'An essential guide for re-discovering our motivation and for living more fulfilling lives.' NIR EYAL, author of Indistractable 'Intrinsic provides a way out of the malaise many of us have been feeling. Essential reading.' JONAH BERGER, author of Contagious'A thoughtful and inspiring book. Readers should rush to embrace the lessons of Intrinsic.' DAN HEATH, co-author of SwitchWhere has our motivation gone?Many of us feel like we're going through the motions, as workers, partners, parents and citizens. We feel unhappy with the organisations we're part of and alienated from the society in which we live. But life doesn't have to be this way.In Intrinsic, Sharath Jeevan OBE applies the concepts of Purpose, Autonomy and Mastery to help us find motivation in every aspect of our lives. Harnessing ground-breaking research from psychology and economics to philosophy and behavioural science, he gives us practical answers to achieving more lasting fulfilment in our careers, relationships and as citizens. A powerful and inspirational tool, Intrinsic shows us how we can fall back in love with the lives we create.Trade ReviewAn essential guide for re-discovering our motivation and for living more fulfilling lives. * NIR EYAL, author of Indistractable *Intrinsic provides a way out of the malaise many of us have been feeling. Essential reading. * JONAH BERGER, author of Contagious *A thoughtful and inspiring book. Readers should rush to embrace the lessons of Intrinsic. * DAN HEATH, co-author of Switch *

    1 in stock

    £14.24

  • Intrinsic: A manifesto to reignite your inner

    Octopus Publishing Group Intrinsic: A manifesto to reignite your inner

    2 in stock

    Book Synopsis***AN INSPIRATIONAL MANIFESTO FOR RE-IGNITING OUR PASSION FOR LIFE AND OUR INNER DRIVE FROM SHARATH JEEVAN OBE, A LEADING EXPERT ON MOTIVATION.'An essential guide for re-discovering our motivation and for living more fulfilling lives.' NIR EYAL, author of Indistractable'Intrinsic provides a way out of the malaise many of us have been feeling. Essential reading.' JONAH BERGER, author of Contagious'A thoughtful and inspiring book. Readers should rush to embrace the lessons of Intrinsic.' DAN HEATH, co-author of SwitchWe are in a motivational mess today.Many of us feel like we are going through the motions - as workers, managers, spouses and partners, parents and citizens. We feel jaded and unhappy with the organizations we are part of, whether that's the company we work for or our child's school. And some of us feel deeply alienated from the wider societies in which we live, particularly in the face of vast social problems - from climate change to our increasingly 'winner takes all' world.But life doesn't need to be this way. Motivation thinking holds the key to this promise. Intrinsic uses motivation thinking not just to accurately diagnose these problems, but to find solutions. As a leading expert on motivation, Sharath Jeevan OBE helps us see how we can achieve more lasting fulfilment and success in our work, careers, relationships, parenting, and as citizens.Jeevan applies the concepts of Purpose (how what we do helps others), Autonomy (our ability to positively change things) and Mastery (our sense of continually getting better) to help us see our motivation in these key life areas in a radically new light.Jeevan takes us on a journey around the world to find practical and inspirational answers to solving our motivational crisis, harnessing ground-breaking research, from psychology and economics to philosophy and behavioural science.Intrinsic shows us how we can fall back in love with our lives, and create the lives we want.Trade ReviewAn essential guide for re-discovering our motivation and for living more fulfilling lives. * NIR EYAL, author of Indistractable *Intrinsic provides a way out of the malaise many of us have been feeling. Essential reading. * JONAH BERGER, author of Contagious *A thoughtful and inspiring book. Readers should rush to embrace the lessons of Intrinsic. * DAN HEATH, co-author of Switch *

    2 in stock

    £11.69

  • The Authority Guide to Emotional Resilience in

    £10.44

  • Words That Work in Business, 2nd Edition: A

    Puddle Dancer Press Words That Work in Business, 2nd Edition: A

    Book SynopsisAddressing the most common workplace relationship challenges, this manual shows how to use the principles of nonviolent communication to improve any workplace atmosphere. Offering practical tools that match recognizable work scenarios, this guide can help all employees positively affect their work relationships and company culture, regardless of their position. This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment.

    £13.25

  • The Seven Laws of Enough: Cultivating a Life of

    Parallax Press The Seven Laws of Enough: Cultivating a Life of

    2 in stock

    Book Synopsis

    2 in stock

    £16.99

  • The Antiracist Business Book: An Equity Centered

    Row House Publishing The Antiracist Business Book: An Equity Centered

    1 in stock

    Book SynopsisTHE ANTIRACIST BUSINESS BOOK is the business book for the modern world. Trudi Lebrón has spent the last decade working as a DEI and impact coach for businesses, non-profits, and entrepreneurs.And what she learned over that time was that making a lasting change wasn''t about fixingold systems; it was about building a new one. In this seminal work, Trudi lays out a plan for all businesses, leaders, entrepreneurs, and coaches to remix business, so that equity and impact become synonymous with profit and power.Trudi provides lessons on understanding the long-term impacts of living in a hyper-capitalist, post-colonial world (aka White People Sh*t) and an examination of the way we have viewed wealth (whether as an obsession or an obscenity). She will compel business owners and leaders to rethink how they do business.Trudi shares ways to create an antiracist business in a capitalist system, showing readers: How to make the shift from toxic capitalism to justice-based commerce - Trudi has spent years working with corporate leaders, online entrepreneurs, and mid-level managers on understanding how to build profitable businesses based on ethical transparency, justice-based leadership, and equitable business practices. She explains how justice can be found in a system that places profit above all else, re-imagining our economic systems not just in theory but in practice.How to move from the streets to the suites (-isms in business) - Trudi identifies the new form of leadership, which isn''t from above but is built from the trust, creativity, and community usually found in the streets. As younger generations demand a new world order, the old one is dying and is being replaced with something remarkably more dynamic, equitable, and wealth-generating for all.How to make friends with money - This is for all you activists in the back row. Money is not the devil. In fact, without embracing and creating wealth generation, antiracism will always struggle at the corners of the conversation. In this work, Trudi will help readers heal their business journey, inviting them to redefine and re-envision their relationship to wealth.Unlike any other book on the market,THE ANTIRACIST BUSINESS BOOKtakes an antiracist perspective. It applies it to how we are doing business-at the top, in the middle, and at the bottom, offering tools for advancement in how we work, earn, and lead. The wisdom inside this timely and essential book advocates for a new order of business that creates transparency, opportunity, and disruption. Businesses can no longer be successful while operating as tools of the status quo.

    1 in stock

    £22.10

  • The Boldly Inclusive Leader: Transform Your

    Greenleaf Book Group LLC The Boldly Inclusive Leader: Transform Your

    15 in stock

    Book SynopsisTo create cultures where diverse teams flourish, we need boldly inclusive leaders. Organizations have made public commitments to diversity, equity, inclusion, and belonging, yet their leaders rarely have the skills to lead inclusively. Leadership consultant and former Silicon Valley executive Minette Norman is committed to changing that by sharing some of the most important things she’s discovered over the decades she spent in the corporate world, such as • every human being needs to feel they belong, • teams thrive when everyone feels safe enough to share their unique ideas and experiences, • innovation is a group activity, • empathy and compassion are leadership superpowers, and • leaders set the tone by what they say, do, reward, and tolerate. This is not a book about quick fixes or paying lip service to the hot topic of inclusion. This is for leaders who want to boldly transform the workplace and are willing to leave their comfort zones. As a leader, you will learn to maximize your team’s potential and appreciate that inclusive leadership is an ongoing journey. As Minette shows, there is no flipping a switch or a neat, three-step formula. Inclusive leadership takes commitment and practice, but the rewards are enormous.

    15 in stock

    £20.48

  • Stewards of the Future: A Guide for Competent

    Barlow Book Publishing inc. Stewards of the Future: A Guide for Competent

    15 in stock

    Book SynopsisClimate- and ESG-competent boards are in high demand by investors and other stakeholders. In fact, climate change and other environmental, social, and governance (ESG) issues have become some of the biggest challenges faced by 21st-century board directors.Today’s boards must contend with a wide range of stakeholders who can affect the fortunes of a company—customers, suppliers, employees, shareholders, politicians, activists, and social-media influencers, among others.This book demonstrates that for long-term profits and sustainability, boards need to not only define the purpose of their company in society but have the insight to ask the right questions of management on complex issues such as climate change, ESG, corruption, cybersecurity, human trafficking, supply-chain resilience, and much more.With insightful contributions from over one hundred world experts, this book provides board members and executives with a practical guide on what is required today to develop thriving, future-fit organizations.The insights shared in this book have one common message: the companies with the best chance of surviving and thriving will be guided by leaders with the foresight, knowledge, and determination to tackle the daunting challenges that confront all of humankind.Trade Review"I wish I had read this book many years ago. Not many have the insight and foresight of Helle Bank Jorgensen to see the risks and opportunities of the future that will help you ask the right questions." -- Chad Holliday, former chair, Royal Dutch Shell and Bank of America"Many boards struggle with translating purpose and sustainability into the heart of their strategies, yet it is increasingly vital for long-term success. This book by Helle and Competent Boards is very timely, practical, insightful, and, for boards that do care about the long term, actually fun to read." -- Paul Polman, co-founder and chair, IMAGINE; former CEO, Unilever"If I had just one person to guide me in being a better director, it would, of course, be Helle. Her breadth and depth of experience and her leadership in meeting head-on the complex challenges of the day is unmatched. Stewards of The Future should be required board reading." Eric Wetlaufer, director, TMX Group and Investment Management Corporation of Ontario (IMCO)"A book about the future role and responsibilities of the Board of directors could not be more timely. If that book is written by Helle Bank Jorgensen, based on her 30 years of experience advising companies and investors on ESG, Climate and Sustainability, that book will be a bestseller." Annette Verschuren, O.C. - Chair and CEO, NRStor Inc., Director of Air Canada; Canadian Natural Resources Limited; Liberty Mutual Insurance Group and Saputo Inc., and Chair of MaRS Discovery District and Sustainable Development Technology Canada (SDTC)"Climate, diversity and other ESG issues have moved into the core of the board room. Learn and get inspired by Helle Bank Jorgensens great book." Torben Möger Pedersen, CEO, PensionDanmark"Directors are the stewards of the business information of a company. The stewards of the future need to apply their minds to make business judgement calls that are in the long-term best interests of the health of the incapacitated company, of which as stewards they are the heart, mind, soul and conscience. This book guides a director as to how to be a good steward of a company in our uncertain future." Mervyn King South, African corporate attorney, arbitrator, mediator, corporate director, commission chair, author, and speaker

    15 in stock

    £26.31

  • Change Leadership in Emerging Markets: The Ten

    Springer Nature Switzerland AG Change Leadership in Emerging Markets: The Ten

    1 in stock

    Book SynopsisBased on neuroscience research, this book presents and demonstrates a 'Ten Enablers' model as a framework to help change leaders successfully lead and manage change. It focuses on the execution of change processes within volatile and challenging emerging markets with high growth potential. The book first presents the organizational development and change research on which the model is based, and discusses the basic neuroscience principles. It then introduces a systematic model of the ten enablers, taking readers through the process of change, from considering the ethos prior to embarking on it, including engagement of stakeholders, up to the final phase, where change leaders exit the process or the organization. It highlights this circular process through several step-by-step illustrations, supported by examples from emerging markets. Further, it includes neuroscience research and principles to help leaders understand and manage change in themselves and others. This well-researched and practical book is a valuable resource for students and professionals alike.Table of ContentsTheoretical Background: Orientation to Change Leadership.- Leadership of Change.- Introduction to Neuroscience and Change.- Practical Application: The Ten Enablers Model.- First Enabler - Ethos.- Second Enabler - Ego Mastery.- Third Enabler - Explore.- Fourth Enabler - Eureka Moments.- Fifth Enabler - Envision.- Sixth Enabler - Engage.- Seventh Enabler - Embark.- Eighth Enabler - Execute.- Ninth Enabler - Evaluate.- Tenth Enabler - Exit.- Conclusion and Future Research.

    1 in stock

    £33.74

  • The Challenge of Sustainability: Corporate

    De Gruyter The Challenge of Sustainability: Corporate

    1 in stock

    Book SynopsisThe Challenge of Sustainability: Corporate Governance in a Complicated World reviews the evolution of five types of corporate governance and their different sustainability objectives. It discusses the challenges for boards in achieving sustainability from an environmental, economic, employment, and social perspective and introduces the concept of a political tragedy of the commons if boards do what is in the best interests of their profitability only, without considering their responsibilities and unintended consequences for their stakeholders. It explains how volatility, uncertainty, complexity, and ambiguity complicate making sustainable decisions. This book explores ways of helping prevent such negative outcomes. John Zinkin asserts the director’s need to reconcile volatility with vision, uncertainty with understanding, complexity with courage and commitment, and ambiguity with adaptability. To prevent a potential political tragedy of the commons, the book suggests new decision-making processes; treating employees differently; and makes the case for reforming capitalism. It is aimed at managers, board members and all those who influence them, including shareholder activists, corporate legal personnel, politicians, activists and general readers interested in applying some of these suggestions in their roles as stakeholders, managers and directors. Table of Contents Introduction Part 1: Expanding Corporate Governance’s Remit Changing definitions and expectations Five Corporate Governance contexts Family capitalism State capitalism Managerial capitalism Shareholder capitalism Stakeholder capitalism Part 2: Corporate Governance’s Sustainability Challenges Environmental Sustainability Moving to a circular economy Climate change Conservation Economic Sustainability Achieving inclusive growth Tackling inequality Harnessing diversity Employment Sustainability Globalization Automation Artificial Intelligence Unsuitable education Social Sustainability Being a responsible citizen Bridging cultures Taming social media Part 3: Preventing a Political Tragedy of the Commons Investing in People Improving Processes Focusing on Reputation Operating in a Post-Truth World Conclusions

    1 in stock

    £26.62

  • The Emperor’s Nightmare: Saving American

    De Gruyter The Emperor’s Nightmare: Saving American

    1 in stock

    Book Synopsis From angry shareholders to concerned chief executives, almost everyone knows at a gut level that the present political system is not working. This book finds the root cause to be poor corporate governance. In the prequel to this book, The Emperor’s Nightingale, Robert A. G. Monks, one of the world’s foremost shareholder activists, had warned corporations against putting short-profit ahead of long-term value for all stakeholders. Few listened – and the result was system-wide trauma that only bold solutions can heal. In The Emperor’s Nightmare, his latest book, Monks reveals what can happen when corporate leadership abandons the common good to court and conquer a powerful elite. This insightful, honest, and direct portrayal of corporate governance and the surrounding political system will be of immense value to those interested in corporate governance – particularly shareholder and stakeholder advocates, and the true corporate leaders who serve them. In the end, better corporate governance means better democracy. This book shows the way.

    1 in stock

    £22.12

  • Women in Top management: Role Models from around

    De Gruyter Women in Top management: Role Models from around

    2 in stock

    Book SynopsisAsk 110 top female executives from five nations to reflect on their careers and leadership as part of an international scientific study and you will uncover a set of recommendations for women who want to become and remain international business leaders. There is also invaluable advice for corporate managers wanting to recruit skilled women into executive positions. This book is based on the authentic experiences and original words of the interviewees - all of whom are senior female executives - and on the author's analytical insights, all set within a qualitative, scientific framework. In this international research project, the Global Women Career Lab, the author analyzes what motivates these fascinating role models, how they plan their career trajectories, what mechanisms they use to overcome obstacles and what leadership strategies have enabled these women to reach senior management positions. The book offers the reader a remarkable insight into the experiences of women in top business positions in Russia, China, Japan, France and Germany. About the author: Dr. Bettina-Al-Sadik-Lowinski is a researcher, author and certified international mentor-coach (MCC). Following a long management career in multinational companies, she has worked as an international executive coach and expert on diversity in Germany, France, Japan and China. Reviews: "A wealth of testimonials from female role models from all over the world, with valuable advices for women pursuing professional development as well as for companies leveraging diversity for competitive advantage."Hong Chow, China CEO Roche Pharma, Member of Supervisory Board Beiersdorf "Women need other women as role models in management in order to plan their careers more strategically and understand that the sky is unlimited for them. In this book, 110 role models from various countries share their experiences and I was especially impressed by the examples from Asian female leaders."Mari Nogami, President Takeda Consumer Healthcare Japan, Ex (the first) Chair of Women in Business AmCham Japan "As a big advocator for global diversity I recommend this book to all women who want to rise up their careers globally and to corporate leaders who support diversity in their companies worldwide!"Rosa Lee, Executive Vice President of Bosch China, Member of the Board and Corporate HR Head APAC „It’s not right to think that business is a man´s world. Women are more sensitive and calmer - this makes us different, helps us to balance and makes ladies the best partners for men."Natalia Ryzhkova, CEO Gulliver&Co Int., Russia " International, authentic reports from female top managers from different countries combined with a sound scientific analysis of the growth factors for women in management. Insights across countries. Highly recommended!"Professor Dr. Jutta Rump, Managing Director, Institut of Employability (IBE), University of the Economy and Society Ludwigshafen, Germany „Women need to understand the country specific codes and create their best image as topmanager- using language, their look and body postures. This books shows us the similarities and the differences of female images in top positions in the five nations. Great findings!"Muriel de Saint Sauveur, President Women Masterclass France, former International Marketing, Communications and Diversity Director, Mazars Group, France „Les femmes doivent oser prendre leur juste place dans l’economie, que ce soit en tant qu’entrepreneure ou en tant que cadre dirigeante. C’est une question d’equilibre social mais plus encore de potentiel de performance. Plus de femmes signifie plus de croissance et plus de diversité dans les choix stratégiques. Osez, osez, c’est le maitre-mot à mettre en pratique!"Marie-Claire Capobianco, Ex membre du Comité exécutif du groupe BNPParibas, Membre du Haut Comité de Gouvernement d’Entreprise, France „Chinese female executives have many strengths. Great learnings also from women around the world. A treasure book!"Shelley Chen, Senior Director Human Resources, Communications and Public Relations, Saint-Gobain Pipe, APAC, Head of PAM-LAN- Diversity Institute, China " Top managers from five nations provide insights into how they strategically plan their careers, and break down barriers. The author Dr. Bettina AL-Sadik-Lowinski has managed to work out the cultural differences and similarities between these women. Very educational, worth reading and scientifically sound."Prof. Manuela Rousseau, Deputy chairwoman of the supervisory board and Author, Germany " Finally. International role models report what women need to advance further. The quotes contain a global fund that helps women successfully overcome barriers."Christine Rittner, former Global CHRO, Executive board member, Lidl, Germany  " A journey through the career worlds of women of different cultures. Solidarity from women for women. Highly recommended." Dr. Marion Welp, Attorney at Law, Chief Human Resources & Legal Affairs Officer, Member Executive Management Team, Board member, Esprit, Germany "Women in top management positions speak plain language. A great initiative. "Sonja Mechling, Head of Global Marketing, UX & Digital Innovation, Schindler Group, Germany „This world deserves more ladies in the leadership positions as a driver of positive changes. Dr. Bettina and her ladies had found their way to the Top and generously shares it in the book."Evgeny Bazhov, Chief Representative, Russia, Financial Association of EuroAsian Cooperation „Full of valuable insights. A must read to understand how women career paths work. Read it. Implement it."Christine Hesse, CEO Hesse Design, Germany Check out our two webinars on this book! In this panel discussion with female senior executives from different nations USA, China, Japan, Russia and Germany, the subject is what women in top leadership positions in different countries have in common and what makes them different: https://www.youtube.com/watch?v=D-HN5VT64Aw In this video, Dr. Bettina Al-Sadik-Lowinski and her guests, all in high leadership positions themselves, read the authentic quotes from the book: https://www.youtube.com/watch?v=mcbSiQ7pK9Y&t=1265s

    2 in stock

    £19.88

  • Ethical Leadership: Moral Decision-making under

    De Gruyter Ethical Leadership: Moral Decision-making under

    20 in stock

    Book SynopsisEthical leadership does not simply emerge from a code of conduct, a good school, or a host of good intentions. It is an individual choice, or rather a series of choices that emerges from the complex interaction of personal values with social imperatives. This book explores how and why some people become ethical leaders in morally challenging and complex social environments. In Ethical Leadership, Aidan McQuade provides insight into the concept of human agency – the individual’s choice of a course of action in response to the options posed by that individual’s engagement with the social world. He puts forth a new model of human agency – the "cruciform of agency" – which recognises that the potential range of individual action emerges from the nature of the resonance that social options strike with personal thoughts. Every action adds to the individual’s personal biography in ways that influence subsequent choices by confirming or changing personal values and hopes, hence influencing the way the individual subsequently thinks about the world. In explaining the potential and limits of human agency for ethical leadership, the book establishes a basis for executives, policy makers and academics to conceptualise and develop more robust and realistic approaches for the mitigation of some of the most pressing moral issues facing humanity today. These include the inter-related challenges of modern slavery and global warming, which pose such critical threats to the Earth itself. In this book McQuade not only sets an agenda for action but empowers individual leaders to find the moral courage to better advance human rights and preserve the environment even when such action requires unpopular choices. Events around the book Link to a De Gruyter Online Event in which the author and independent human rights consultant Aidan McQuade together with Bernd Vogel, Director of the Henley Centre for Leadership at Henley Business School, Joanne Murphy, Director of Research & Co-Director of the Centre for Leadership, Ethics & Organisation at Queen’s Management School; Ambassador Luis C. deBaca, Professor from Practice, University of Michigan Law School discuss topics such as: what potentially deters leaders from making ethical decisions; what can they draw upon both internally and externally to do the right thing when doing so may be unpopular; how, in the light of fake news, can leaders communicate ethically; and much more:https://youtu.be/EYAAGiCX4cI

    20 in stock

    £17.62

  • New Leadership Imperatives

    De Gruyter New Leadership Imperatives

    3 in stock

    Book SynopsisLeaders and their organizations do not operate in a vacuum but both influence and are influenced by the environment. Today's business organizations are fast moving, uncertain, politicized, sustainability challenged and technologically fluid. This business climate requires new approaches to leadership. Some leaders will rise to the occasion, while others will struggle to adapt. New Leadership Imperatives explores the new challenges of leadership and discusses how leaders can help their organizations to successfully adapt to new conditions. Drawing on lessons from various fields—from military to sports to psychology and neuroscience—this book delves into the challenges leaders face, ranging from social polarization to geopolitical instability. This book aims to guide leaders in making the right choices for their teams, their organizations, their stakeholders, and society as a whole.

    3 in stock

    £17.62

  • In Their Own Voices – Conversations with African

    ibidem-Verlag, Jessica Haunschild u Christian Schon In Their Own Voices – Conversations with African

    3 in stock

    Book SynopsisKristina Bekenova presents a collection of interviews with fifteen emerging African leaders, musicians, poets, artists, doctors, environmentalists, defenders of animal rights, and tour operators, from the Democratic Republic of Congo, Ethiopia, The Gambia, Nigeria, Malawi, Rwanda, Somaliland, South Africa, South Sudan, and Zimbabwe. These interviews are an important, effective, and efficient way to make Africas authentic voices heard. The interviewees explain what Africa needs most, what they are doing about it, what vision for Africa they have, and how they think their ideas can be implemented. They share genuine African bottom-up perspectives, voice their understanding of African natural and cultural issues, identify Africas true needs, and formulate recommendations from an original African perspective. This book presents a unique opportunity to hear their opinion, to learn from Africa, and to understand what the continent needs as it makes progress along its developmental path.

    3 in stock

    £16.15

  • Metaphors for Leading - Leading by Metaphors

    V&R unipress GmbH Metaphors for Leading - Leading by Metaphors

    1 in stock

    Book SynopsisHow do leaders view themselves and how are they seen by others in terms of metaphors?

    1 in stock

    £38.69

  • Managing Leadership: Personality, Style, Skill,

    Sterling Publishers Pvt.Ltd Managing Leadership: Personality, Style, Skill,

    10 in stock

    Book SynopsisResearches on leadership roles and styles have proved that there are no born leaders, as leadership, no longer, is believed to be a God-given gift. It can be acquired, as it requires certain competencies and skills which can be developed in a person. This book provides a comprehensive guide to attain the qualities of a leader and having attained, manage effectively.

    10 in stock

    £6.83

  • Smart Leadership: Lessons for Leaders

    Sterling Publishers Pvt.Ltd Smart Leadership: Lessons for Leaders

    1 in stock

    Book SynopsisIt is rightly said that wise people learn from the experiences of others whereas foolish people learn by their own experiences. This book helps you become a wise person by learning from the experiences of others. It is packed with the case studies of various international leaders such as Peter Drucker, Marshall Goldsmith, Frances Hesselbein, Florence Nightingale, Barack Obama, and Steve Jobs. It is a short term course on leadership meant for those who lead a hectic life but want to excel as smart leaders. The book will make valuable contributions to enhance your leadership qualities and effectiveness. It is useful to leaders from various fields working at different levels including entrepreneurs, educators, and life-long learners.

    1 in stock

    £9.49

  • The Greatness Guide 2

    Jaico Publishing House The Greatness Guide 2

    20 in stock

    Book SynopsisOffers insights and tools that have made the author the world's most trusted advisers on leadership and personal success.

    20 in stock

    £13.99

  • Pentagon Press Revolution in Leadership: Building Technology

    Out of stock

    Book SynopsisIn today's competitive world, it is the technological strength of a nation that decides its standing in the global arena. Technology has become the prime mover behind growth and prosperity. A nation which masters technology thus derives competitive advantage and respect. India, in spite of technology denials and control regimes, has risen to the occasion and developed critical technologies for itself. The book details how these developments were nurtured through management strengths and innovative use of the nation's resource. Over the years, the author's close interaction with three of India's greatest visionary leaders- Dr. Vikram Sarabhai, Prof. Satish Dhawan and Dr. A.P. J. Abdul Kalam- has gained him valuable experience in technology management and leadership, which became the triggering point for authoring this book. He traces past developments in technology and its status as of today, and analyses innovative strategies and techniques like the consortium approach, technology empowerment and joint ventures. Finally, the book presages future technological revolutions, their impact on society, and the organization and leadership that would be required to maintain and improve the competitive edge in a global environment.

    Out of stock

    £26.21

  • Art of Leadership

    Lotus Press Art of Leadership

    1 in stock

    Book SynopsisThe book has been designed to enable the modern business head to comprehend the multifaceted quality that is leadership. The book is not a mere self-help text, it has been written with the agenda of enabling corporate heads to grasp what is expected and demanded of the leader of today.

    1 in stock

    £6.18

  • Leadership Development in Multinational

    Fagbokforlaget Leadership Development in Multinational

    3 in stock

    Book SynopsisHow do leadership tasks change as companies internationalise, and how can companies provide their leaders with developmental opportunities to prepare them for operating within this context? These are questions that are discussed in this book. The background is the growing number of multinational companies and the fact that leadership capacity and capabilities seem to be considered a major prerequisite for success. The book is the result of a common interest and cooperation between academics, researchers and consultants at the NHH (Norwegian School of Economics), the SNF (Centre for Applied Research at the NHH) and the AFF (Administrative Research Institute at the NHH), which constitute the NHH Group. This synthesis of insight from academics and consultants is a unique feature of this book. The book covers theories of leadership and organisation that are relevant to the context of multinational companies (MNCs), empirical findings on leadership and leadership development, and recommendations for designing leadership development initiatives for MNCs. The AFF Foundation was established in 1952 on the initiative of Professor Rolf Waaler at the NHH. Its mission statement reads: To promote insight into leadership and organisations through research and development, consulting and related activities. This can be achieved through the Foundation''s own activities, financial support or cooperation with other institutions or individuals. Today the foundation pursues its mission primarily through part ownership of the leadership institute AFF AS.

    3 in stock

    £35.70

  • Emerging Trends in and Strategies for Industry

    De Gruyter Poland Emerging Trends in and Strategies for Industry

    1 in stock

    Book Synopsis

    1 in stock

    £21.38

  • Leadership Communication: in Theory and Practice

    Samfundslitteratur Leadership Communication: in Theory and Practice

    Book SynopsisThis book is about what leaderhip communication is, what recent research shows, and how, as a manager, you can translate this knowledge into an effective use of your communication resources.

    £24.02

  • The Power of Humility: How Humble High Achievers

    HarperCollins India The Power of Humility: How Humble High Achievers

    4 in stock

    Book SynopsisIn The Power of Humility, he explores this subject in detail.

    4 in stock

    £20.42

  • Gujarmal Modi: Sahsi Udyogpati

    HarperCollins India Gujarmal Modi: Sahsi Udyogpati

    5 in stock

    Book Synopsis

    5 in stock

    £15.99

  • Five Pillars of Leadership

    Embassy Books Five Pillars of Leadership

    4 in stock

    Book Synopsis

    4 in stock

    £12.39

  • Jumpstart Your Leadership

    Embassy Books Jumpstart Your Leadership

    3 in stock

    Book Synopsis

    3 in stock

    £7.49

  • Spring: Bouncing Back From Rejection

    Westland Publications Limited Spring: Bouncing Back From Rejection

    1 in stock

    Book SynopsisSpring: a twisted piece of metal that can be pushed, pressed or pulled but which always returns to its original shape or position afterwards. Rejection is inevitable in every stage of our lives. But what if this inevitability were a tool? What if it could be used as leverage to spring forward at every setback? What if there was a way to systematically process rejection and become a super-spring? Ambi Parameswaran best-selling author, brand / leadership coach and former CEO of FCB-Ulka Advertising was rejected at his dream job interviews, he was denied promotions and clients turned down his business pitches. He now knows that he eventually succeeded because of these rejections and the way he handled them. Spring is packed with tales of rejection and redemption. Walt Disney, The Beatles, Thomas Alva Edison, Michael Jordan, Dr A.P.J. Abdul Kalam, the founders of Infosys, author Amish and others have used rejections as a pivot to swing their careers and businesses around. Ambi brings his decades of experience to bear on perhaps the vital life and career lesson you could learn from rejection. In Spring, he puts a gentle arm around your shoulders and helps you bounce back stronger than ever from every rejection.

    1 in stock

    £16.49

  • Inside Out Leadership

    Westland Publications Limited Inside Out Leadership

    Book SynopsisRajiv emphasizes personal mastery for leaders by enhancing self-awareness, regulating emotions, reforming beliefs, aligning with purpose, and taking responsibility. Inside-Out Leadership offers a pathway for leaders to reach their potential through self-discovery, empowering insights, and practical tools.

    £9.90

  • The Return of Kindness: How Kind Leadership Wins

    Penguin Random House SEA The Return of Kindness: How Kind Leadership Wins

    Book SynopsisThe foundation of great leadership is kindness The world needs leaders who have the strength to be kind. The Return on Kindness challenges companies to set a higher bar and reimagine what great leadership looks like. Kindness isn’t what you think it is. Kind leaders, far from being soft or weak, are caring and tough. The Return on Kindness makes a compelling, evidence-based case for why kind leadership is good for business and how kind leaders create value through prioritizing the mental health and wellbeing of their people. Bonnie Hayden Cheng, organizational psychologist, researcher, and consultant to Fortune 500 companies, combines extensive research, storytelling, and in-depth interviews with influential executives across a wide range of industries to reveal the transformative power of kindness in driving business success. The Return on Kindness provides a simple but impactful RISE framework to inspire kind leadership, accompanied by practical touchpoints for successfully implementing kind leadership in organizations.Table of Contents Part I: The Surprising Science of Kindness Chapter 1: The Case for Kindness Chapter 2: The Anatomy of Kindness Chapter 3: Leading with Impact = Kindness + Toughness Chapter 4: Kind Leadership Is Genderless Part II: The Shared Value of Kind Leadership Chapter 5: The Return on Kindness Chapter 6: Kindness as the Basis for Corporate Wellness Chapter 7: Kindness and the Mental Health Revolution Part III: The Leader’s Journey to Kindness Chapter 8: Kindness Is an Inside Job Chapter 9: Get Your Mind Right Part IV: RISE to Kind Leadership Chapter 10: Be a Role Model for Kindness Chapter 11: Kindness Is Being Intentionally Flexible Chapter 12: Support ’em with Kindness Chapter 13: Servant Leadership Needs a New PR Manager Chapter 14: Supercharge Your Kindness Chapter 15: Energize through a Cycle of Uplift Chapter 16: Architect a Culture of Kindness

    £13.25

  • Profit with Presence: The Twelve Pillars of

    Greenleaf Book Group LLC Profit with Presence: The Twelve Pillars of

    7 in stock

    Book SynopsisIt’s time for leaders to join the mindful business revolution and find true success. Although the world is currently abuzz with the term “mindfulness,” some believe mindfulness is a fringe activity to be practiced before or after the workday, if at all. Too few business professionals take the time needed to be present and aware throughout the workday, which is counterproductive. Dr. Eric Holsapple, successful developer and entrepreneur, has realized the value of mindfulness as not only a path to personal success, but as a sound business strategy. Mindfulness and Presence can transform business culture, improving focus and communication while reducing distractions and stress. Holsapple learned this lesson years ago, after achieving “success” as defined by society but still feeling unhappy and stressed. In Profit with Presence, he shares the lessons he learned and his twelve pillars for personal and business success, which are easy to understand and implement through practice exercises. Holsapple shows that bringing mindfulness to the workplace is an investment that pays out real dividends. Readers will learn from his journey—along with support from other mindful leaders and research—to help them bring mindfulness to themselves as well as their families, businesses, and communities. Now is the time for leaders to invest in the mindful business movement and become part of the solution.

    7 in stock

    £24.75

  • Discovering the Leader Within You

    Nova Science Publishers, Inc. Discovering the Leader Within You

    2 in stock

    Book Synopsis

    2 in stock

    £52.69

  • The Soil of Leadership

    Amplify Publishing The Soil of Leadership

    2 in stock

    Book Synopsis

    2 in stock

    £24.64

  • Extraordinary Transformation

    Greenleaf Book Group LLC Extraordinary Transformation

    7 in stock

    Book SynopsisMany business leaders have repeatedly asked Nido Qubein to chronicle how a small college in North Carolina rose to national attention and grew substantially in spite of the Great Recession of 2008 and the coronavirus in 2020.

    7 in stock

    £24.75

  • HarperCollins Publishers DRAGONS DEN Success From Pitch to Profit

    15 in stock

    Book Synopsis4 million people watch the Dragons on TV, now they can read their book.Britain''s best loved business brains Duncan Bannatyne, Deborah Meaden, Peter Jones, Theo Paphitis and Richard Farleigh along with economics expert and presenter Evan Davies divulge the secrets of their success in this essential read.Joining them is James Caan, a new addition to the team in Series 5 which aired in September 2007. James is a multi-millionaire businessman and entrepreneur specialising in human resources consultancy and outsourcing. Here, for the first time, you can read his story and learn from his experiences. Plus you will find out exactly what James was looking forward to seeing in the Den.Success, From Pitch to Profit is packed with advice for you, whether you want to perfect your pitching skills, develop an idea or make more money.By looking back at the previous series of Dragons'' Den, the Dragons will teach you how to develop an idea to its maximum potential, making you and your business reach new heights of success.They will look at what''s become of the contestants who entered the Dragons'' Den. Some went away empty handed but have since become very successful. Others won the backing of the Dragons but failed to make their dream come through. The Dragons will use these case studies to show you what should have been done, what should have happened next and how you too could win their backing and become a business success. This paperback edition includes all new case studies from Series Five.This is much more than a TV series companion. It is a solid business read with never-before-heard advice and personal experiences from the Dragons own business ventures. Between them, they have a wealth of knowledge and business acumen which they will exclusively divulge for the first time.At last, we''ll find out how they became millionaires, their secret business tactics, what drives them and what they would do if they entered the Dragons'' Den.This is a unique, accessible and fascinating business read straight from the Dragons'' Den.

    15 in stock

    £9.99

  • HarperCollins Publishers LEADERSHIP The experts tell all Collins Business Secrets

    a huge range and FREE tracked UK delivery on ALL orders.

    £9.37

  • HarperCollins Publishers The Corner Office

    a huge range and FREE tracked UK delivery on ALL orders.

    £12.34

  • Built to Last

    HarperCollins Publishers Inc Built to Last

    3 in stock

    Book SynopsisThis is not a book about charismatic visionary leaders. It is not about visionary product concepts or visionary products or visionary market insights. Nor is it about just having a corporate vision. This is a book about something far more important, enduring, and substantial. This is a book about visionary companies. So write Jim Collins and Jerry Porras in this groundbreaking book that shatters myths, provides new insights, and gives practical guidance to those who would like to build landmark companies that stand the test of time.Drawing upon a six-year research project at the Stanford University Graduate School of Business, Collins and Porras took eighteen truly exceptional and long-lasting companies -- they have an average age of nearly one hundred years and have outperformed the general stock market by a factor of fifteen since 1926 -- and studied each company in direct comparison to one of its top competitors. They examined the companies from their very beginnings to th

    3 in stock

    £24.38

  • Winning

    Harper Business Winning

    4 in stock

    Book Synopsis

    4 in stock

    £26.00

  • Change or Die

    HarperCollins Publishers Inc Change or Die

    Out of stock

    Book SynopsisChange or Die. What if you were given that choice? If you didn''t, your time would end soon—a lot sooner than it had to. Could you change when change matters most?This is the question Alan Deutschman poses in Change or Die, which began as a sensational cover story by the same title for Fast Company. Deutschman concludes that although we all have the ability to change our behavior, we rarely ever do. From patients suffering from heart disease to repeat offenders in the criminal justice system to companies trapped in the mold of unsuccessful business practices, many of us could prevent ominous outcomes by simply changing our mindset.A powerful book with universal appeal, Change or Die deconstructs and debunks age-old myths about change and empowers us with three critical keys—relate, repeat, and reframe—to help us make important positive changes in our lives. Explaining breakthrough research and progre

    Out of stock

    £15.29

  • HarperCollins Publishers Inc Think Big

    15 in stock

    Book SynopsisThis is the first book to truly capture Donald Trump. A man consistently ranked in the Top 100 Richest People in the world, Trump also brings the perspective of an entrepreneur who overcame an extremely public bankruptcy -- all thanks to his unique approach to life and business, "Think big and kick ass!"

    15 in stock

    £19.12

  • HarperCollins Awakening the Entrepreneur Within

    15 in stock

    Book SynopsisShows everyone how to awaken their inner entrepreneur by focusing on the four dimensions of the entrpreneurial personality: The Dreamer, The Thinker, The Performer and The Leader. This book is suitable for those ready to make their dreams a reality.Trade Review"E-MYTH training is a powerful tool and a core component of Allstate's agency growth strategy. E-Myth teaches Allstate consultants and agency owners how to grow as entrepreneurs while improving their quality of life in the process." -- Gary Briggs, field vice president, Allstate Insurance Company "No business author has touched me as deeply as Michael Gerber has." -- Jack Canfield, co-creator of the Chicken Soup for the Soul bestselling series "The dean of small business gurus tells readers how to use the four dimensions of the entrepreneurial personality--dreamer, thinker, performer and leader--to inspire the vision and purpose to craft their own business narratives." -- Entrepreneur "For those who are stuck in a rut or looking to dig deep, this title makes for a solid, albeit esoteric, guidebook." -- SRQ: Sarasota's Premiere Magazine

    15 in stock

    £12.89

  • Stop Doing That Sht

    HarperCollins Publishers Inc Stop Doing That Sht

    1 in stock

    Book Synopsis

    1 in stock

    £18.39

  • HarperCollins Publishers Inc Extreme Productivity

    1 in stock

    Book SynopsisA road-tested formula for improving your professional performance, from one of the business world's most successful and productive executives – with practical suggestions and takeaways in every chapter.Trade Review“Extreme Productivity is the best book I’ve read on time management. Bob Pozen’s clear and readily applicable principles have better enabled me to focus on my top priorities and quickly deal with the small stuff.” — Kerwin K. Charles, Indra K. Nooyi Dean and Frederic D. Wolfe Professor of Economics, Policy, and Management at the Yale School of Management “This short, easy-to-read book packs in a huge number of practical and useful tips on how to increase your productivity. And it is a fun read with lots of personal anecdotes—for example, you’ll learn why Bob eats bananas for breakfast. But you will also be able to make immediate adjustments to how you work to be more ef?cient, gaining time back in your day to focus on your personal life as well.” — Carolyn Everson, vice president of the Global Business Group at Facebook “Personal productivity requires you to focus on the most important tasks rather than spending your time on busy work or small wins. If you want to learn how to raise your game, look no further than Extreme Productivity.” — David Calhoun, president and CEO of the Boeing Company; former chair and CEO of Nielsen "Read this book if you want to learn how to run ef?cient and effective meetings—or how to avoid them altogether. Bob really knows how to lead a discussion, get the group engaged, and drive to a consensus on what to do.” — J. Michael Cook, former chair and CEO of Deloitte “This book is a must-read for overwhelmed professionals. It gives you tips and tools to accomplish more on a daily basis and to make better choices about your career.” — Ambassador Charlene Barshefsky, former United States trade representative; partner at WilmerHale “It’s impossible to get ahead in today’s knowledge economy without knowing how to read, write, and speak effectively. Pozen’s tips on these three subjects alone are enough to make Extreme Productivity required reading for professionals—and aspiring professionals—of all levels.” — Shirley Ann Jackson, president of Rensselaer Polytechnic Institute; former chair of the United States Nuclear Regulatory Commission (1995–1999) “Filled with useful recommendations on a wide variety of topics, this book will find adherents at every level of the company org chart.” — Publishers Weekly “Pozen’s insights on traveling effectively, embracing change, and balancing home and work are particularly valuable. . . . An excellent how-to on personal productivity.” — Booklist “Bob Pozen—Harvard Business School lecturer, prolific author, financial-industry heavyweight—tackles more in a month than you manage in a year.” — Fast Company “I believe that everyone will find at least one section of the book that will resonate with them. Extreme Productivity is the essential guide to investing our time wisely.” — Newsweek “Extreme Productivity is filled with such sage advice and pragmatism. . . . The book is populated with practical, real-world anecdotes. . . . For companies to have more effective boards, they will need to change with the times. A good place to start is to read Extreme Productivity.” — Huffington Post

    1 in stock

    £16.97

  • The Six Disciplines of Strategic Thinking

    HarperCollins Publishers Inc The Six Disciplines of Strategic Thinking

    3 in stock

    Book SynopsisInternational bestselling author of The First 90 Days Michael D. Watkins presents an actionable new framework to help aspiring leaders learn to think strategically?a set of skills more necessary than ever in a world of constant change. Pattern recognition. Systems perspective. Mental agility. Structured problem-solving. Visioning. Political savvy. For every good leader who has mastered of one of these disciplines is a great leader who knows and has mastered all of them.Michael D. Watkins, an expert on leadership transitions and organizational success, returns to the page with a new how-to guide for the modern leader. Here, he presents the six disciplines that separate the great from the good. Developed over the course of his storied career, Watkins? approach to strategic thinking?a set of mental disciplines leaders use to recognize potential threats and opportunities, establish priorities, and mobilize themselves and their organizations to envision and enact promising paths forward??is the model followed by some of today?s most successful first-time CEOs and new business leaders.The Six Disciplines of Strategic Thinking is a comprehensive and practical guide to strategic thinking, offering a wealth of insights and tools for leaders at all levels.

    3 in stock

    £24.38

  • McGraw-Hill 21 Leaders for the 21st Century

    15 in stock

    15 in stock

    £21.80

  • Momentum Effect The

    Pearson Education Momentum Effect The

    10 in stock

    Book SynopsisJ.C. Larreche is Professor at INSEAD, the famous international business school, where he holds the Alfred H. Heineken Chair. It was as a student at Stanford that he was first nicknamed J.C. by his friends. It was also there, in the midst of Silicon Valley, that he developed an interest in the way some firms achieve exceptional growth while others don't. Since then, his research, teaching, and consulting activities have focused on the discovery of systematic and practical ways to help businesses achieve quality growth that is not only exceptional but also sustainable.   J.C. has always combined his academic life with a business career, and is particularly sensitive to the practical day-to-day realities which executives have to deal with. He is a renowned consultant with leading global corporations, most of them listed in the global Fortune 500. Aged just 36, J.C. was appointed a nonexecutive director of tTable of Contents Preface xxi PART I Discovering Momentum 1 Chapter 1The Power of Momentum 3 Where’s the Impetus? 3 What’s Holding Us Back? 4 Pushers, Plodders, and Pioneers 5 Momentum-Powered Firms 9 The Power of Momentum in Action 11 Wal-Mart 11 Toyota 12 Join the Momentum League 14 Chapter 2 The Source of Momentum 15 The Day Gary Kildall Went Flying 15 The Source of Microsoft’s Momentum 16 How Value Is Created 17 Where Is the Unlimited Potential? 19 Drivers of Momentum Strategy 21 Exploring the Customer’s Space 21 Crafting “Power” Offers 22 Mobilizing for Growth 23 Momentum Strategy at Work: The iPod 24 How Momentum Growth Opens a New Efficiency Frontier 25 Moving from Compensating to Momentum Strategy 26 Less Is More, More for Less 27 Unlock Your Unlimited Potential 28 Chapter 3 The Road to Momentum 29 Vasella’s Eureka Moment 29 The Momentum-Powered Firm in Action 30 The Results Momentum Can Deliver 31 The Twin Engines of Momentum 32 Momentum Design 34 Momentum Execution 36 Momentum Design at Skype 38 Momentum Execution at Skype 41 Making Momentum Systematic 44 PART II Designing Momentum 47 Chapter 4 Compelling Insights 49 IBM Is Listening Again 49 The Value-Origination Blind Spot 50 Virgin Atlantic 51 Customer Insights 52 3M: Post-it Notes 53 Alcoa Packaging: Fridge Pack 53 Dassault: The Falcon 7X Aircraft 54 The Systematic Discovery of Compelling Insights 54 The Knowing-Doing Discovery Path 57 The Listening Discovery Path 58 The Learning Discovery Path 58 The White Discovery Path 59 The Exploration Process 60 Guiding Exploration 60 Enabling Exploration 63 Explore the World for Insights 65 Chapter 5 Compelling Value 69 What Women Want 69 What Does a Customer Value? That Depends 70 Customer Myopia 72 The Customer Value Map 73 Delighting Customers 74 Abusing Customers 76 What’s It Worth? How Customers See Value 77 The Customer Value Wedge 78 Financial Customer Value 80 Functional Customer Value 81 Intangible Customer Value 82 Emotional Customer Value 82 Let the Customer See Better Value 84 The Golden Pathway to Increased Customer Value 85 Go Deep, Be Compelling 87 Chapter 6 Compelling Equity 89 The Man Who Taught an Old Dog New Tricks 89 The Concept of Compelling Equity 90 Transaction Myopia 92 Lifetime Value: The First Step in Correcting Transaction Myopia 94 The Customer Equity Wedge 96 Financial Customer Equity 97 Functional Customer Equity 98 Intangible Customer Equity 99 Emotional Customer Equity 100 The Customer Equity Map 102 Optimizing Customer Equity 104 The Three Paths of Customer-Equity Optimization 104 Zero-in on Customers Who Drive Momentum 106 Chapter 7 Power Offer Design 109 A Bank That Doesn’t Like Banking 109 What Is a Power Offer? 110 Exploring for Customer Traction 112 From Exploration to Design of a Power Offer 114 The Compelling Value Path to the Power Offer 115 The Compelling Equity Path to the Power Offer 118 The Pillars of a Power Offer 120 Compelling Proposition 123 Compelling Target 124 Power Crafting 125 The Virtuous Circle of Power Offer Design 127 Design for Traction 129 PART III Executing Momentum Chapter 8 Power Offer Execution 133 A Tape Recorder That Didn’t Record 133 The Execution of the Power Offer 134 From Product Focus to Value Focus 135 Momentum as a New Business Model 135 The Dynamic Evolution of Power Offers 137 The Business Value of Momentum 140 The Chain Reaction of the Power Offer 143 The Virtuous Circle of Momentum 143 Breaking the Vicious Circles 146 Building and Sustaining Momentum 147 Understand the Emotional Drivers of Momentum 147 Implement a Systematic Action Roadmap to Momentum 148 Turn Traction into Momentum 150 Chapter 9 Vibrant Satisfaction 153 Moments of Truth 153 Why Vibrant? 154 The Emotions Beneath Satisfaction 155 “Dissatisfaction Inside” 155 Why Intensity Matters 156 Champions and Desperados 158 Satisfaction Metrics 159 Top Box Ambition 160 The Impact of Vibrant Satisfaction 162 Aiming for Vibrant Satisfaction 163 Strategies for Vibrant Satisfaction 164 Mobilize for Vibrant Satisfaction 165 Detect Sources of Dissatisfaction 166 Convert Unsatisfied Customers 168 Nothing Less Than Vibrant 172 Chapter 10 Vibrant Retention 175 For Want of a Key 175 Loyals and Runaways 176 The Emotions Beneath Retention 177 “Freedom Inside” 177 “Temptation Outside” 178 Retention Metrics 179 The Business Impact of Retention 180 Vibrant Retention 182 Passive Retention Forced Retention 185 Vibrant Retention 187 Strategies for Vibrant Retention 188 Mobilize for Vibrant Retention 188 Detect Sources of Defection 189 Convert Defecting Customers 190 Nothing Less Than Vibrant 192 Chapter 11 Vibrant Engagement 195 Harry Potter and the Exceptionally Engaged Readers 195 Advocates and Detractors 196 Why “Vibrant” Engagement? 197 The Human Nature of Engagement 197 “Belonging Inside” 197 “Broadcasting Outside” 199 Ambitious Engagement Metrics 200 The Business Value of Engagement 201 Accelerator I: Boosted Compelling Value 201 Accelerator II: Boosted Compelling Equity 202 Accelerator III: Boosted Customer Acquisition 203 The Richness of Vibrant Engagement 204 Paid-For Value and Ambient Value 205 The Customer Engagement Portfolio 206 Strategies for Vibrant Engagement 208 Mobilize for Vibrant Engagement 208 Detecting Sources of Engagement 209 Converting for Vibrant Engagement 210 Competing in the Momentum-Powered League 212 Nothing Less Than Vibrant 214 PART IV Total Momentum 217 Chapter 12 Internal Momentum 219 Give Me a Squiggly! 219 Mobilizing the Energy Within 220 Building Internal Momentum 221 Compelling Employee Insights 221 Compelling Employee Value 223 Compelling Employee Equity 224 Employee Power Offers 224 Vibrant Employee Satisfaction 225 Vibrant Employee Retention 226 Vibrant Employee Engagement 227 The Momentum Culture 228 The Customer Spirit: “The Real Battlefield Is Outside” 230 The Competitive Spirit: “Outsmarting Your Opponent” 231 Internal Momentum in Crises 231 Wal-Mart’s German Fiasco 232 Johnson & Johnson and the Tylenol Crisis 232 The Best of Human Nature 235 Harness Your People Power 236 Chapter 13 Momentum Leadership 239 Can You Ski the Face? 239 Generating and Directing Momentum 240 The Momentum-Leadership Ladder 241 Momentum Leadership 243 Momentum Leadership 245 Momentum Leadership 248 Tips for Aspiring Momentum Leaders 252 Commit to Value Origination 253 Practice Momentum Concepts Continuously with Your Contacts 254 Have Respect for People 255 Spend Quality Time with Customers, Employees, and Stakeholders 256 Be Momentum Consistent 257 It Starts with You 258 Chapter 14 Epilogue 261 Seizing the Unlimited Potential 262 The Momentum Journey 262 Our Momentum Future 264 Bibliography 267 Endnotes 281 Index 313

    10 in stock

    £20.89

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