Management decision making Books

Book SynopsisAre you ready to unlock the confident leader within?Are you a seasoned leader with untapped potential? Do you feel stuck in the weeds, managing' rather than leading and struggling to break through to the next level of success you know you're capable of? Leader Unlocked is your step-by-step guide to help you dream big and become the confident, impactful leader you're truly meant to be. And you'll do all of this with integrity, one decision and one action at a time.Read this book to: Build your sense of can do' and courage, knowing that you can handle whatever comes your way as a leader Anchor the core beliefs and practices that fuel lasting confidence Step into and embody the leader you want to become Elevate your impact, influence and communication one step at a time Foster a culture where clear, direct, compassionate and non-ambiguous communication is the norm and your team can thrive and grow

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Book SynopsisExecutives in today's business environment have never been busier. Time constraints are ever present. Resources are strained. Strategic planning constantly competes with the tactical demands of running an organization. To make matters worse, most organizational leaders, when confronted with the need for strategic planning, have no idea about how to go about it. They have plenty of knowledge and information about the organization and their situation, but no effective tools to analyze their thoughts, to make decisions that will lead to effective strategies, and most importantly, to create a plan of action. In Performance Based Strategy, Steve Fairbanks and Aaron Buchko offer a practical set of simple, productive tools that will enable leaders to develop effective strategies. The book offers tools that have been tested in small, medium, and Fortune 100 companies, with for profit and not-for-profit organizations, and across a breadth of industries, such as manufacturing, health care, banking, distribution, transportation, government, and charities, among others. The authors have used these tools as insiders to turn around companies, and as outsiders in advisory and board roles. When properly applied, the strategies offered here enable leaders to see their situations and organizations in new ways. Managers will be able to present information in a way that everyone in the organization will understand. Executives can provide a sense of direction that will provide a framework for decision making that will give guidance to people. Above all, applying these tools will enable managers to improve their firm's performance.Trade ReviewFairbanks and Buchko offer advice to business managers who are charged with improving company results quickly and effectively. The bases for many of the tools they describe are not necessarily new, they say, but they put them into a framework for organizations that are constrained in both time and resources. Among their topics are the bottom-up market sizing tool, the strategic market portfolio matrix tool, the poor man's quality function deployment tool, the critical to customer mindset tool: where we are causing you pain, and the 90-day bucket tool. -- Annotation ©2018 * (protoview.com) *Table of ContentsForeword Introduction 1. What is Strategy? - Is there a simple "real-world" definition of strategy? 2. The Market and Four P Tool - Is there a simple way to structure my strategy effort? 3. The Bottom-Up Market Sizing Tool - How do we figure out the size of our market in the absence of hard data? 4. The Market Segmentation Tool - How do I better understand the make-up of my overall market? 5. The Segment Niching Tool - Now that my market is sized and segmented, how do I better understand segment niches? 6. The Market Map Tool - Is there a simple yet comprehensive way to characterize the business health of my markets, segments, and niches? 7. The Strategic Environmental Scan Tool - How do I develop an effective plan and strategy in an environment that is highly uncertain, turbulent, and unpredictable? 8. The Product Volume Margin (PVM) Chart Tool - How do I assess the "business health" of my products or services? 9. The Strategic Market Portfolio Matrix Tool - How do I assess the "market health" of my products or services? 10. The Customer Value Analysis Tool - What do our customers really value in our products or services? 11. The Willingness to Pay Ranking Tool - How do I understand my customers' "Willingness to Pay" (WTP) for my products or services? 12. The Product/Service Portfolio Matrix Tool – How do we determine and prioritize which products/services need action? 13. The Poor Man's Quality Function Deployment (QFD) Tool - How do I get the right product/service specification defined in timely fashion? 14. The Process Improvement Guidance Tool - How should we approach our internal cost reduction/value enhancement efforts? 15. The Strategic Outsourcing Matrix Tool - Are we properly outsourcing key elements of our cost structure? 16. The "Critical to Customer" Mindset Tool - How can we enhance our reputation with our customers in the most effective and efficient manner? 17. The Brand Perception Tool - How do we effectively communicate our brand to our customers and our market 18. The Opportunity Sourcing Matrix - How can I prioritize amongst all the potential opportunities in front of me? 19. The Milestone Project Management Tool - How do we successfully manage our product/service improvement projects? 20. The Visual Waterfall Chart Tool - How can I track the status of multiple initiatives in a timely and easily understood fashion? 21. The 90-Day Bucket Tool - How can I keep my performance goals relevant and continually driving proper action and achievement? 22. The Communication Matrix Tool - How do I keep everyone on the same page? 23. The 10-Quarter Tool - Is there a way to help me follow through on the changes I personally need to make? Index

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Book SynopsisThe customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day policy is overlooked to accommodate management by crisis. Generally, emergency situations call for effective steps to be taken, constrained by short time frames and a dispersed public workforce. Managing teams require structure in their response to an evolving crises, which is generally a difficult position to attain when information and resources are limited. Protocol and response plans are only activated in extreme crises, leaving a gap in response when overload has been reached but is not within the stipulated margins. Recognition at this stage is important if successful outcomes are to be achieved. This book proposes an 8-point model, which it labels the DALI Model, for responding to these situations, to simplify and synthesize decision-making processes.Trade ReviewThis book details an approach to dealing with crisis situations and rapid change in the public sector using an eight-point model, the DALI model, to help public sector organizations efficiently use resources while managing change. Based on a qualitative research study, the model examines internal staff processes to produce a shift and includes the customer perspective. It focuses on connection, capacity, governance, standards, networks, policy, training, and process improvement and discusses theoretical models of public sector responses to radical change; case studies of decision-making in response to rapid change, namely Malta's response to the Libya crisis, fire and rescue restructuring in Scotland, and an emergency department overload in Malta, and application of the model to them; and the role of timing, reform, productivity, and preparedness. -- Annotation ©2019 * (protoview.com) *Table of ContentsFigures and tables Abbreviations 1. Introduction – Setting a Standard for Service 2. Public Sector Responses to Radical Change: An Analysis of Theoretical Models 3. Public Sector Cases: Decision-Making and Response 4. The Results 5. Conclusions and Reflections Appendix Bibliography

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Book SynopsisAs the world becomes increasingly interconnected and cross-cultural contexts gain prominence, leaders can no longer ignore the global dimensions of leadership. The way we study leadership must be informed by processes that take place beyond and across borders. The way we practice leadership cannot ignore the cultural basis of our thoughts and actions. This book provides cutting-edge perspectives on the impact that globalization is having on the study and practice of Global Leadership. To explore these various facets of Global Leadership, The Study and Practice of Global Leadership has been divided into three parts. In part I, we define what is meant by globalization and its facets, including political, economic, and social integration. In part II, the authors examine the proliferation of Leadership Programs in schools across the globe, focusing on initiatives in China, Japan, New Zealand, and Australia. In part III, the book highlights the challenges that practitioners face when they translate theoretical insights into on-the-ground action. In the spirit of offering a wide variety of applied topics, the reader will have an opportunity to see how Global Leadership plays a role in the multinational corporate setting, Sub-Saharan African countries, international development, immigration, and gender equality.Table of ContentsPART I. The Connection between Leadership and the Global Context Chapter 1. Leadership in the New Global Context; Gama Perruci Chapter 2. In Search of a Shared Narrative of Leadership; Beth Fisher-Yoshida Chapter 3. How Technology and Globalization are Changing the Nature of Leadership; Amber A. Johnson, Tina Huesing, James D. Ludema, and Brett Hinds Chapter 4. Homo Ubuntu Leadership for the 21st Century; Éliane Ubalijoro and Sean Lee Chapter 5. Global Identity and Global Leadership: Becoming, Knowing and Doing Differently; Kathleen A. Curran PART II. The Study of Global Leadership Chapter 6. University Based Leadership Education for Professionals Working in the Globalized Context; Wendy E. Rowe and Wanda Krause Chapter 7. Yin and Yang: Opposing Viewpoints on Western-Based Leadership Studies Programs in Mainland China; Jeff Bourgeois and Brett Whitaker Chapter 8. International Immersions for Graduate Students of Global Leadership; Jennie L. Walker and Yulia Tolstikov-Mast Chapter 9. Recent Developments in College Leadership Education in Japan; Mikinari Higano PART III. The Practice of Global Leadership Chapter 10. Leading Corporations in the U.S. and Other National Settings: What Will Be Common to Their Leadership, and What Will Be Different?; Michael Useem Chapter 11. The Practice and Impact of Leadership in a Sub-Saharan Context; Trisha Gott, Brandon Kliewer, Kaitlin Long, and Mary Tolar Chapter 12. The Impact of Globalization on Leadership in International Development; Randal Joy Thompson Chapter 13. Immigration as a Leadership Crucible among Global Leaders; Marco Aponte-Moreno Chapter 14. From a Sea of Grey to a Sky of Blue: Global Women Leaders Providing Rays of Hope; Lorraine Stefani Chapter 15. Leadership Challenges from the Edge of Experience in the Global Crisis Context; Michael Cox and James Warn

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Book SynopsisVolume 14, Advances in Business and Management Forecasting is a blind refereed serial publication. It presents state-of-the-art studies in the application of forecasting methodologies in such areas as financial forecasting, market demand analysis, executive compensation forecasting, data analysis, forecasting improvement with interpolation and cluster analysis. This is a key text for academics and researchers of financial forecasting, market demand forecasting and executive compensation forecasting.Table of ContentsA. Forecasting Methods and Applications I; Chapter 1. The Predictive Power of Investor Sentiment on U.S. Equity Market Performance; Matthew Steves, Son Nguyen, John Quinn, and Alan Olinsky; Chapter 2. A Regression Model to Forecast the Compensation of Top Level Executives at MetLife; Kenneth D. Lawrence and Sheila M. Lawrence; Chapter 3. Forecasting Seasonal Products: A Case of Ice Cream Sales; Divyanshi Trakran; Chapter 4. Predicting the Length of Stay in Hospital Emergency Rooms in Rhode Island; Alicia Lamere, Son Nguyen, Gao Niu, Alan Olinsky, and John Quinn; B. Forecasting Methods and Applications II; Chapter 5. Effects of Resampling Techniques on Imbalanced Data Classification: A New Under-Resampling Method; Son Nguyen, Phyllis Schumacher, Alan Olinsky, and John Quinn; Chapter 6. Development of a Method to Improve Statistical Forecasts using Interpolation and Cluster Analysis; Ronald K. Klimberg and Samuel Ratick; Chapter 7. Performance Measures of Products with Multiple Characteristics Utilizing Unit Costs of Nonconformance; Amitava Mitra; Chapter 8. Competing Forecasting Techniques Produces Different Optimal Solutions Based on the Product; John L. Stanton and Stephen L. Baglione; C. Covid-19 Trend Analysis; Chapter 9. Exploring the Trend of COVID-19 Treatment Efficiency in Chinese Provinces in 2020 by using DEA and Regression Analysis; Feng Yang, Zhen Bi, Fangqing Wei, and Zhimin Huang; Chapter 10. The Impact of International Price on the Technological Industry in the USA and China During Times of Crisis: Commercial War and COVID-19; Lisset-Vanesa Apcho-Ccencho, Berdy-Briggitte Cuya-Velásquez, Diego Alvarado Rodríguez, María de las Mercedes Anderson-Seminario, Aldo Alvarez-Risco, Alfredo Estrada-Merino, and Sabina Mlodzianowska; Chapter 11. Price Variation in Lower Goods as of Previous Economic Crisis and the Contrast of the Current Price Situation in the Context of COVID-19 in Peru; María-Alejandra Leiva-Martinez, María de las Mercedes Anderson-Seminario, Aldo Alvarez-Risco, Alfredo Estrada-Merino, and Sabina Mlodzianowska

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Book SynopsisThis book presents recent work that analyzes general issues of green logistics and smart cities. The contributed chapters consider operating models with important ecological, economic, and social objectives.The content will be valuable for researchers and postgraduate students in computer science, information technology, industrial engineering, and applied mathematics.Table of ContentsThe Green-Vehicle Routing Problem: A Survey.- An Integrated Location-Inventory Routing Problem for ATMs in Banking Industry: A Green Approach.- Modelling a Future Routing Concept for Urban Air Mobility.- Putting the SC in SCORE: Solar Car Optimized Route Estimation and Smart Cities.- Evaluation and Prioritisation of Green Logistics and Transportation Practices Used in the Freight Transport Industry.- A Novel Hybrid Multi-objective Optimization Approach for Sustainable Delivery Systems with A Case Study in Izmir.- When Green Technology Meets Optimization Modelling: The Case of Routing Drones in Logistics, Agriculture and Healthcare.- Routing Electric Vehicles with Remote Servicing.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisThis book introduces readers to benchmarking techniques in the stochastic environment, primarily stochastic data envelopment analysis (DEA), and provides stochastic models in DEA for the possibility of variations in inputs and outputs. It focuses on the application of theories and interpretations of the mathematical programs, which are combined with economic and organizational thinking. The book’s main purpose is to shed light on the advantages of the different methods in deterministic and stochastic environments and thoroughly prepare readers to properly use these methods in various cases. Simple examples, along with graphical illustrations and real-world applications in industry, are provided for a better understanding. The models introduced here can be easily used in both theoretical and real-world evaluations. This book is intended for graduate and PhD students, advanced consultants, and practitioners with an interest in quantitative performance evaluation.Table of Contents1. Benchmarking.- 2. An Introduction to Data Envelopment Analysis.- 3. Probability Theory.- 4. Stochastic Data Envelopment Analysis.- 5. Stochastic Network Data Envelopment Analysis.- 6. Stochastic Scale Elasticity.

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Book SynopsisThis book describes the latest microeconomic concepts and operations research (OR) techniques needed to comprehend the design and operation of power markets, as well as the actions of their agents: producers, consumers, operators, and regulators. This is critical when it comes to addressing a constantly evolving power system environment that incorporates an increasing number of no-marginal-cost renewable sources, increasingly competitive storage facilities, increasingly responsive demands, and widespread communication channels that allow distributed decision-making. Such evolving environments call for a re-examination of the microeconomic concepts and OR techniques required by graduate students and practitioners in the electric energy field. This accessible, tutorial-style book features numerous illustrative examples to help readers grasp the economic concepts and OR procedures used by power market professionals. The authors explian these concepts and procedures and present a vision of a renewable-dominated marketplace. Each chapter also includes exercises.Table of Contents1. Demand.- 2. Supply.- 3. Market Clearing.- 4. Marginal Pricing.- 5. Market Power.- 6. Environmental Externalities.- 7. Investment.

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Book SynopsisThis is an open access book discusses readers to various methods of modeling plans and policies that address public sector issues and problems. Written for public policy and social sciences students at the upper undergraduate and graduate level, as well as public sector decision-makers, it demonstrates and compares the development and use of various deterministic and probabilistic optimization and simulation modeling methods for analyzing planning and management issues. These modeling tools offer a means of identifying and evaluating alternative plans and policies based on their physical, economic, environmental, and social impacts. Learning how to develop and use the mathematical modeling tools introduced in this book will give students useful skills when in positions of having to make informed public policy recommendations or decisions.Table of Contents1. Analyzing Public Policy Decisions.- 2. Public Sector Systems.- 3. Creating Models.- 4. Modeling Examples and Solutions.- 5. Models for Managing Money.- 6. Solving Models Using Excel.- 7. Discrete Optimization Modeling.- 8. Linear Optimization Modeling.- 9. Some Linearization Methods.- 10. Solving Models Using Calculus.- 11. Lagrangian Models.- 12. Dealing with Uncertainty.- 13. Modeling Stochastic Processes.- 14. Chance Constrained and Monte Carlo Modeling.- 15. Simulation Modeling.- 16. Multi Criteria Analyses.- 17. Fuzzy Optimization.- 18. Conclusions.

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Book SynopsisThis book comprehensively assesses the growing importance of project data for project scheduling, risk analysis and control. It discusses the relevance of project data for both researchers and professionals, and illustrates why the collection, processing and use of such data is not as straightforward as most people think. The theme of this book is known in the literature as data-driven project management and includes the discussion of using computer algorithms, human intuition, and project data for managing projects under risk. The book reviews the basic components of data-driven project management by summarizing the current state-of-the-art methodologies, including the latest computer and machine learning algorithms and statistical methodologies, for project risk and control. It highlights the importance of artificial project data for academics, and describes the specific requirements such data must meet. In turn, the book discusses a wide variety of statistical methods available to generate these artificial data and shows how they have helped researchers to develop algorithms and tools to improve decision-making in project management. Moreover, it examines the relevance of project data from a professional standpoint and describes how professionals should collect empirical project data for better decision-making. Finally, the book introduces a new approach to data collection, generation, and analysis for creating project databases, making it relevant for academic researchers and professional project managers alike.Table of ContentsA tentative ToC is available. Please refer to the attachment.

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Book SynopsisThis book introduces solutions for sports scheduling problems in a variety of settings. In particular the book covers timetabling, the traveling tournament problem, carryover minimization, breaks minimization, tournament design, tournament planning, and referee assignment. A rich selection of applications to sports such as football, baseball, basketball, cricket or hockey are employed to illustrate the methods and techniques. In a step-by-step tutorial format the book describes the use of graph theory concepts, local search operators and integer programming in the context of sports scheduling. The methods presented in this book are essential to sports scheduling in all its dimensions, from tournaments that are followed by millions of people across the world, with broadcast rights that amount to hundreds of millions of dollars in some competitions, to amateur leagues that require coordination and logistical efforts due to the large number of tournaments and competitors.Table of ContentsLeagues, tournaments, and schedules.- Combinatorial structures.- Metaheuristics and local search.- Integer programming approaches.- Case studies.

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Book SynopsisThis third edition, which has been fully updated and now includes improved and extended explanations, is suitable as a core textbook as well as a source book for industry practitioners. It covers traditional approaches for forecasting, lot sizing, determination of safety stocks and reorder points, KANBAN policies and Material Requirements Planning. It also includes recent advances in inventory theory, for example, new techniques for multi-echelon inventory systems and Roundy's 98 percent approximation. The book also considers methods for coordinated replenishments of different items, and various practical issues in connection with industrial implementation.Other topics covered in Inventory Control include: alternative forecasting techniques, material on different stochastic demand processes and how they can be fitted to empirical data, generalized treatment of single-echelon periodic review systems, capacity constrained lot sizing, short sections on lateral transshipments and on remanufacturing, coordination and contracts. As noted, the explanations have been improved throughout the book and the text also includes problems, with solutions in an appendix.Trade Review“The book is well structured and written with care. … Numerous examples and problems to solve (given at the end of each chapter) facilitate deep understanding of the theoretical foundations and help in following the associated mathematics. A particularly attractive aspect of the presented material is its giving precise indications for the industry practitioners about application of the discussed methods and algorithms in real systems.” (Przemysław Ignaciuk, Mathematical Reviews, May, 2017)“An outstanding text in inventory control, fitting all pedagogic and scientific targets. Indispensable for researchers, doctoral students, and sophisticated practitioners and also for anybody curious and interested on the matter.” (Manuel Alberto M. Ferreira, Acta Scientia et Intellectus, Vol. 1 (3), 2015)Table of Contents

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Book SynopsisThis book explores the theoretical foundations and applications of military operational logistics (OpLog). OpLog theory has two facets: qualitative and quantitative.The qualitative facet is imbedded in the theory of operational level of war or operational art. It includes principles, imperatives and tenets, which are stated and analyzed in the first few chapters. The quantitative facet relates to the scientific aspects of OpLog. It is manifested by formal network models representing structural and operational features of an OpLog system. The book examines the two facets and integrates them into a unified presentation. Important OpLog applications a re described and discussed.Chapter 1 presents a general introduction to military logistics. Chapter 2 discusses the px;font-family: monospace;">general structure and characteristics of logistics and describes its three levels – strategic, operational and tactical. Chapter 3 describes the foundation of OpLog. Chapter 4 deals with OpLog planning. Chapter 5 addresses the issue of logistic information, and Chapter 6 deals with forecasting logistic demands. Chapters 7 and 8 are new additions to this second edition. They address logistics aspects of two contemporary operational topics – insurgencies and humanitarian assistance.Chapter 9 describes the first version of the logistic network model. Chapter 10 addresses an important OpLog characteristic – Flexibility. Chapter 11 discusses two major challenges in OpLog practice: force accumulation, 4419px; font-family: monospace;">and medical treatment and evacuation. Chapter 12 presents an inter-temporal network optimization model designed to determine deployment and employment of 3333px;font-family: monospace;">the OpLog support chain during military operations.Table of ContentsIntroduction.- Structure, Terminology and Analytic Tools.- The Foundation of Operational Logistics.- Planning.- Information.- Forecasting Logistic Demands.- Insurgency and Counterinsurgency Logistics.- Humanitarian Logistics.- The Visual Network Model.- OpLog Flexibility.- Two Critical OpLog Functions.- Optimizing Logistic Networks.

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Book SynopsisThis book describes a variety of quantitative methods that are vital to planning and control in the operations of the industrial world, from suppliers to manufacturing plants to distribution centers and to the dealers and stores. The topics include: forecasting, measuring forecast error, determining the order quantity, safety stock, when and how much inventory to replenish, all this for individual items and for a distribution network where the items are housed in multiple locations. Further quantitative methods are: manufacturing control, just-in-time, assembly, statistical process control, distribution network, supply chain management, transportation and reverse logistics. The methods are proven, practical and doable for most applications. The material in Elements of Manufacturing, Distribution and Logistics presents topics that people want and should know in the work place. The presentation is easy to read for students and practitioners. There is little need to delve into difficult mathematical relationships, and numerical examples are presented throughout to guide the reader on applications. Practitioners will be able to apply the methods learned to the systems in their locations, and the typical professional will want the book on their bookshelf for reference. Everyone in professional organizations like APICS, DSI and INFORMS; MBA graduates, people in industry, and students in management science, business and industrial engineering will find this book valuable.Table of ContentsForecasting.- Forecast Error.- Order Quantity.- Safety Stock.- Replenishments.- Distribution Control.- Manufacturing Control.- Just-in-Time.- Assembly.- Statistical Process Control.- Distribution Network.- Supply Chain Management.- Transportation.- Reverse Logistics.

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Book SynopsisThis book examines issues related to the alignment of business strategies and analytics. Vast amounts of data are being generated, collected, stored, processed, analyzed, distributed and used at an ever-increasing rate by organizations. Simultaneously, managers must rapidly and thoroughly understand the factors driving their business. Business Analytics is an interactive process of analyzing and exploring enterprise data to find valuable insights that can be exploited for competitive advantage. However, to gain this advantage, organizations need to create a sophisticated analytical climate within which strategic decisions are made. As a result, there is a growing awareness that alignment among business strategies, business structures, and analytics are critical to effectively develop and deploy techniques to enhance an organization’s decision-making capability. In the past, the relevance and usefulness of academic research in the area of alignment is often questioned by practitioners, but this book seeks to bridge this gap.Aligning Business Strategies and Analytics: Bridging Between Theory and Practice is comprised of twelve chapters, divided into three sections. The book begins by introducing business analytics and the current gap between academic training and the needs within the business community. Chapters 2 - 5 examines how the use of cognitive computing improves financial advice, how technology is accelerating the growth of the financial advising industry, explores the application of advanced analytics to various facets of the industry and provides the context for analytics in practice. Chapters 6 - 9 offers real-world examples of how project management professionals tackle big-data challenges, explores the application of agile methodologies, discusses the operational benefits that can be gained by implementing real-time, and a case study on human capital analytics. Chapters 10 - 11 reviews the opportunities and potential shortfall and highlights how new media marketing and analytics fostered new insights. Finally the book concludes with a look at how data and analytics are playing a revolutionary role in strategy development in the chemical industry.Table of ContentsChapter 1: Aligning Business Strategies and Analytics: Bridging Between Theory and Practice.- Chapter 2: Cognitive Computing: Impacts on Financial Advice in Wealth Management.- Chapter 3: Living or Dying in the Mashup of American Financial Services: Literate Does Not Mean Competent.- Chapter 4: Improving Fleet Management Strategy and Operational Intelligence with Predictive Analytics.- Chapter 5: Aligning Data Analytics and Supply Chain Strategy in the Biopharmaceutical Industry.- Chapter 6: Importance of Project Management in Business Analytics: Academia and Real-world.- Chapter 7: A Review and Future Direction of Business Analytics Project Delivery.- Chapter 8: Aligning Operational Benefits of Big Data Analytics and Organizational Culture at WellSpan Health.- Chapter 9: HR Analytics: Human Capital Return on Investment, Productivity and Profit Sensitivity: A Case of Courtyard Marriott Newark at the University of Delaware.- Chapter 10: Delivering Internal Business Intelligence Services: How Different Strategies Allow Companies to Succeed by Failing Fast.- Chapter 11: Aligning Analytics with Marketing Strategy: Using Analytics to Drive Marketing Strategy with New Media Applications.- Chapter 12: Aligning Data Analytics and Strategy in the Chemical industry.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisAre you looking for a more compassionate, caring and loving way to lead? Do you want to be a leader that makes a meaningful difference, who opposes injustice and strives to make the world a better place? In this unique, empowering and inspiring guide, Business Leader and BCorp Ambassador Paul Hargreaves challenges you to banish outdated, paternalistic, ‘command and control’ leadership and instead embrace the positive, proactive and purpose-led styles that have the power to energise, empower, elevate and change the world. Using an enlightening and thought-provoking mix of stories, quotes and case-studies, Paul will guide you on a journey through 50 essential leadership qualities. Day by day he’ll equip you with ingenious ideas, inspiration and the mindset you need to become a leader who: Nurtures, supports and cherishes the planet as well as your people. Releases love, compassion and care throughout your organisation. Challenges the status quo and is a catalyst for positive change. Uses empathy, trust and mutual respect to drive success and encourage the best in others. By becoming a genuinely dynamic and human leader who’s driven by principle, purpose and passion, you’ll make a more profound impact on your business and the world as you create a legacy to be proud of.Trade Review‘A brilliant, shining light on what makes a great leader’ - Mark Cuddigan, CEO Ella’s Kitchen, Board of Trustees – B-Lab‘If you genuinely want to live a better and larger life, read this book.’ – Professor Paul McGee, Sunday Times best-selling author and motivational speaker and coach.‘We badly need inspirational leaders. Paul Hargreaves has written a book that addresses this gap.’ - Dr Eve Poole, Author of Leadersmithing

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Book SynopsisA pioneer of sports data analysis synthesizes data-management tools, analytic models, information systems, and strategic decision-making practices to help a variety of organizations improve their game.Trade ReviewThis quick, interesting read is a valuable addition to the sports management field. It brings together information that is proprietary, to a significant degree, in the sports industry and therefore not readily available. It will appeal both to readers looking for guidance in setting up a statistical analysis system for their sport organization, as well as to general readers who have an interest in professional sport and team decision making. -- James Masteralexis, Western New England University Outstanding! This is a serious look at the challenges of bringing analytics into the 'actionable' realm within an organization, with great ideas and stories based on some of Benjamin C. Alamar's own experiences. -- Roland Beech, director of analytics, Dallas Mavericks Getting coaches and general managers to listen and understand the numbers is a classic problem for high-level stat geeks in pro sports. In this brisk narrative, Benjamin C. Alamar takes us inside that process, using telling anecdotes from his colleagues and his own experience as a consultant with the Oklahoma City Thunder. This is a great read for job seekers, teams interested in improving their own analytics platform, and smart fans wanting a peek inside team decision making. -- Zach Lowe, staff writer for Grantland Alamar combines first-hand experience as an analytics consultant with investigative research to provide an insider's view of team sports decision making. Using industry examples instead of complicated formulas or equations, he is able to bridge the gap between the executive suite and sports fans. This is a great read for anyone interested in learning more about how the sports world operates behind the scenes. -- Brian C. Kopp, vice president of strategy and development and head of Sports Solutions Group, STATS LLCTable of ContentsForeword Acknowledgments 1. Introduction to Sports Analytics 2. Data and Data Management 3. Data and Information 4. Predictive Analytics and Metrics 5. New Metrics 6. Information Systems 7. Analytics in the Organization: Innovation and Implementation 8. A Blueprint for Analytic Success 9. Building and Managing an Analytic Team Notes Index

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Book SynopsisTrade Review"[D]emocratic Reason is well-written and well-researched, and it offers a powerful, anti-elitist antidote to recent theoretical and empirical critiques of democracy."--Choice "Using social-psychology tools that few scholars of democracy incorporate into their work, Democratic Reason represents a valuable interdisciplinary approach to understanding democracy. It invites us to expand our mental horizons in ways that are rarely seen in the world of normative political theory. Written with superb clarity and a masterful command of both the democratic-theory literature and the empirical literature on voting behavior, Landemore dares to think outside the box, honoring her very own concept of cognitive diversity."--Julia Maskivker, Review of PoliticsTable of ContentsAcknowledgments xi Prologue xv CHAPTER ONE: The Maze and the Masses 1 *1. The Maze and the Masses 3 *2. On the Meaning of Democracy 10 *3. The Domain of Democratic Reason and the Circumstances of Politics 13 *4. Democratic Reason as Collective Intelligence of the People 17 *5. Overview of the Book 23 CHAPTER TWO: Democracy as the Rule of the Dumb Many? 27 *1. The Antidemocratic Prejudice in Contemporary Democratic Theory 29 *2. What's Wrong with the People? 31 CHAPTER THREE: A Selective Genealogy of the Epistemic Argument for Democracy 53 *1. The Myth of Protagoras: Universal Political Wisdom 55 *2. Aristotle's Feast: The More, the Wiser 59 *3. Machiavelli: Vox Populi, Vox Dei 64 *4. Spinoza: The Rational Majority 67 *5. Rousseau: The General Will Is Always Right 69 *6. Condorcet: Large Numbers and Smart Majorities 70 *7. John Stuart Mill: Epistemic Democrat or Epistemic Liberal? 75 *8. Dewey: Democracy and Social Intelligence 82 *9. Hayek: The Distributed Knowledge of Society 85 CHAPTER FOUR: First Mechanism of Democratic Reason: Inclusive Deliberation 89 *1. Deliberation: The Force of the Better Argument 90 *2. Deliberation as Problem Solving: Why More Cognitive Diversity Is Smarter 97 *3. Why More-Inclusive Deliberating Groups Are Smarter 104 *4. Representation 105 *5. Election versus Random Selection 108 CHAPTER FIVE: Epistemic Failures of Deliberation 118 *1. General Problems and Classical Solutions 120 *2. A Reply from Psychology: The Argumentative Theory of Reasoning 123 * Conclusion 143 CHAPTER SIX: Second Mechanism of Democratic Reason: Majority Rule 145 *1. The Condorcet Jury Theorem 147 *2. The Miracle of Aggregation 156 *3. Models of Cognitive Diversity 160 * Appendix 1: The Law of Large Numbers in the Condorcet Jury Theorem 166 * Appendix 2: The Logic of Cognitive Diversity in Judgment Aggregation 169 * Appendix 3: Information Markets and Democracy 173 CHAPTER SEVEN: Epistemic Failures of Majority Rule: Real and Imagined 185 *1. Politics of Judgment versus Politics of Interest and the Irrelevance of Arrow's Impossibility Theorem 185 *2. The Problem of Informational Free Riding 193 *3. The Problem of Voters' Systematic Biasesand Their "Rational Irrationality" 195 * Conclusion 206 CHAPTER EIGHT: Political Cognitivism: A Defense 208 *1. Political Decision Making as Imperfect Procedural Justice 210 *2. Political Cognitivism: Weak versus Strong 211 *3. The Three Sides of Political Questions 213 *4. Political Cognitivism: Culturalist versus Absolutist 217 *5. Implications for the Epistemic Argument for Democracy 219 *6. Status of the Standard: Postulate or Empirical Benchmark? 219 *7. The Antiauthoritarian Objection 223 * Conclusion 230 CONCLUSION: Democracy as a Gamble Worth Taking 232 *1. Summary 232 *2. Preconditions of Democratic Reason 233 *3. Limits of the Metaphor of the Maze 234 *4. Empirical Segue to the Theoretical Epistemic Claim 238 *5. The Wisdom of the Past Many and Democracy as a Learning Process 239 *6. Reason and Rationality 241 * Bibliography 243 Index 265

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Book SynopsisArtificial intelligence should be changing society, not reinforcing capitalist notions of workTrade Review'Brings together a range of unmissable views across the contemporary spectrum of technology-driven labour relations' -- Dr. Ivan Williams Jimenez, Policy and Development Manager at the Institution of Occupational Safety and Health, UK'A path-breaking book offering unparalleled insights. Moore and Woodcock re-affirm their position as leaders in this field' -- Premilla D'Cruz, Professor of Organizational Behaviour Area, Indian Institute of Management Ahmedabad (IIMA)Table of ContentsFigures Series Preface Acknowledgements Introduction: AI: Making it, Faking it, Breaking it - Phoebe V. Moore and Jamie Woodcock PART I - MAKING IT 1. AI Trainers: Who is the Smart Worker Today? - Phoebe V. Moore 2. Work Now, Profit Later: AI Between Capital, Labour and Regulation - Toni Prug and Paško Bilić 3. Delivering Food on Bikes: Between Machinic Subordination and Autonomy in the Algorithmic Workplace - Benjamin Herr 4. Putting the Habitus to Work: Digital Prosumption, Surveillance and Distinction - Eduard Müller 5. The Power of Prediction: People Analytics at Work - Uwe Vormbusch and Peter Kels PART II - FAKING IT 6. Manufacturing Consent in the Gig Economy - Luca Perrig 7. Automated and Autonomous? Technologies Mediating the Exertion and Perception of Labour Control - Beatriz Casas González 8. Can Robots Produce Customer Confidence? Contradictions Among Automation, New Mechanisms of Control and Resistances in the Banking Labour Process - Giorgio Boccardo PART III - BREAKING IT 9. It Gets Better With Age: AI and the Labour Process in Old and New Gig-Economy Firms - Adam Badger 10. Self-Tracking and Sousveillance at Work: Insights from Human-Computer Interaction and Social Science - Marta E. Cecchinato, Sandy J. J. Gould and Frederick Harry Pitts 11. Breaking Digital Atomisation: Resistant Cultures of Solidarity in Platform-Based Courier Work - Heiner Heiland and Simon Schaupp 12. Resisting the Algorithmic Boss: Guessing, Gaming, Reframing and Contesting Rules in App-Based Management - Joanna Bronowicka and Mirela Ivanova Notes on Contributors Index

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Book SynopsisWinner of the Independent Press Award in PsychologyOur decisions are expressions of who we are and how we move through the world. Rarely, though, do we examine our decisions or even look inward to consider the psychology of our decision-making. Instead, we often make decisions based on what we call instinct (which relies on cognitive bias), false assumptions, mis-remembering, and mental mistakes. Truthfully, we don''t see the world as it is; we see it as we are. We can develop self-knowledge about our decision-making styles. We can wake ourselves up to how biases cloud our judgment and impede good decision-makingand we can counter bias. From there, we can transform our decision-making habits to make better big decisions alone and together. Problem Solver provides you with tools to identify: The five basic decision-making approaches, or Problem Solver Profiles (PSPs): Adventurer, Detective, Listener, Thinker, and Visionary Your dominantTable of ContentsIntroduction: The Data of Living To Know Thyself: How to Use This Book 1. How Do You Decide? 2. Lexicon, Situationality, & Community 3. The Adventurer 4. The Detective 5. The Listener 6. The Thinker 7. The Visionary 8. Hunt Like the Cheetah 9. PSPs & Risk Profiles 10. PSPs & Cognitive Biases 11. Ambiguity versus Uncertainty 12. Using PSPs to Bolster Strengths 13. How PSPs Color Our Relationship with Data 14. Situationality and Dynamic Decision-Making 15. The Relationship between PSPs and Life Outlook

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Book Synopsis**New York Times, Wall Street Journal, and USAToday Bestseller for May 2022** Tony Fadell led the teams that created the iPod, iPhone and Nest Learning Thermostat and learned enough in 30+ years in Silicon Valley about leadership, design, startups, Apple, Google, decision-making, mentorship, devastating failure and unbelievable success to fill an encyclopedia. So that's what this book is. An advice encyclopedia. A mentor in a box. Written for anyone who wants to grow at work--from young grads navigating their first jobs to CEOs deciding whether to sell their company--Build is full of personal stories, practical advice and fascinating insights into some of the most impactful products and people of the 20th century. Each quick 5-20 page entry builds on the previous one, charting Tony's personal journey from a product designer to a leader, from a startup founder to an executive to a mentor. Tony uses examples that are instantly captivating, like the process

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Book SynopsisA NATIONAL BESTSELLER & FINANCIAL TIMES BUSINESS BOOK OF THE MONTHFull of powerful, practical lessons on changing how we think and act. –Eric Schmidt, former CEO and Chairman of Google A must-read for board members, executives, and investors.” – Amy Bance, investor and Fortune 500 Board Member  The Venture Mindset is a playbook on how to adapt to a rapidly changing world, make smarter bets, launch new ventures, and transform traditional organizations into hubs for innovation, from a top Stanford professor and a technology executive.   Venture capitalists are known for their extraordinary ability to spot opportunities. They know how to identify emerging trends, how to bring new industries into being, and when to hold them and when to fold. Their unique mindset has made them the force behind world-changing companies such as Amazon, Google, Moderna, SpaceX, and Zoom.   Stanford Professor Ilya Strebulaev has devoted two decades to studying VCs’ counterintuitive approaches to decision-making and the reasons behind the successes and failures of corporate innovations. Alex Dang has witnessed up close how VCs’ thinking and mechanisms can create successful businesses at companies like Amazon and McKinsey.   Combining their insight and extensive experience, they present nine distinct principles that will help you make better decisions, transform your business, and achieve remarkable results, no matter your industry.   In The Venture Mindset, you’ll learn:   •         One question VCs ask that will change the way you evaluate opportunities •         Why you should encourage dissent and be wary of consensus •         The number one killer of innovation in traditional corporate environments •         Why it’s crucial to learn when to ‘pull the plug’ on initiatives •         Why failure is not just an option, but a necessity   Packed with entertaining stories and scientific precision, The Venture Mindset is a must-read for anyone who wants to be better equipped for the era of uncertainty when industry, company, and career can be disrupted overnight. The Venture Mindset will teach you more than how to simply survive. It’ll teach you how to win big.

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Book SynopsisTrade Review"For ... readers interested in keeping up with what serious thinkers are thinking about thinking, this book offers nourishing food for thought." -- Kirkus "Thinking is excellent and mind-expanding in its entirety." -- BrainPickings

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Book SynopsisHOW DOES MAGIC HAPPEN? The Ogilvy advertising legend—“one of the leading minds in the world of branding” (NPR)—explores the art and science of conjuring irresistible products and ideas.Sutherland, the legendary Vice Chairman of Ogilvy, uses his decades of experience to dissect human spending behavior in an insanely entertaining way. Alchemy combines scientific research with hilarious stories and case studies of campaigns for AmEx, Microsoft and the like. This is a must-read. —Entrepreneur (Best Books of the Year)Why is Red Bull so popular, though everyone—everyone!—hates the taste? Humans are, in a word, irrational, basing decisions as much on subtle external signals (that little blue can) as on objective qualities (flavor, price, quality). The surrounding world, meanwh

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Book SynopsisThe one, only, and by far the best book synthesizing psychology and investing. In addition to providing modern, scientific knowledge about psychology, this book provides a mirror into the mind and wide breadth of knowledge of one of the leading practitioners of brief and effectual cures. Will help to cure your trading and your life. -Victor Niederhoffer, Chief Speculator, Manchester Investments Author, The Education of a Speculator and Practical Speculation How refreshing! A book that rises above the old NLP model of the 80''s and provides insights on how our relationship with the market is indeed a very personal one. Not only has Steenbarger provided some fantastic tools for the trader to transform his mindset, but he has contributed unique trading ideas as well. Brilliant! -Linda Raschke, President, LBRGroup, Inc. ''Investigate, before you invest'' was for many years the slogan of the New York Stock Exchange. I always thought a better one Table of ContentsChapter One: The Woman Who Could Not Love. Manufacturing Cars and Success. Sue, the Survivor. Finding Solutions amidst Problems. Accelerating Change by Doing What Comes Unnaturally. Going against the Flow with Sue. Finding Solutions. The Fearless Trading Inventory. An Inventory of Solutions. Enacting the Solutions. Conclusion. Chapter Two: The Student WhoWouldn’t Study. Ken, the Failure. Diversification in Life and Markets. The Psychology of Paralysis. Decisions and Uncertainty. Altering the Risk-Reward Equation. Shifting Risks and Rewards in Trading. Music, Moods, and Pivot Chords. Tom’s Pivot Chord. Breaking Routines. Breaking the Routines of Trading. Conclusion. Chapter Three: The Woolworth Man. The Interview from Hell. Observing Patterns. Invoking the Internal Observer. Rule-Governed Trading. Taking Your Emotional Temperature. Inoculating Yourself against Stress. Effort and Emotional Change. The Trader as Addict: Breaking Stops. Becoming More Rule-Governed in Trading. Using Emotion to Make the Contrary Move. Conclusion. Chapter Four: Traders Out of Their Minds. The World’s Most Powerful Glasses. Phil, the Addicted Trader. Exploring the Dual Mind. The Mind of the Trader. Solution-Focused Money Management. A Trade from the Couch. Shifting Selves in Trading. Stationarity and the Moods of the Markets. Conclusion. Chapter Five: Mary, Mary, Quite Contrary. Getting inside Mary’s Journal. Afflicting the Comfort Zone. Repeating Patterns. Changing Repetitive Patterns. Doing What Comes Unnaturally. Resisting What Is Best for You. Creating Powerful Emotional Experiences in Trading. Conclusion. Chapter Six: The Evil Spiders. Communication and Metacommunication. Metacommunications in Trading. The Communications of Traders’ Bodies. The Mind beneath the Human Mind. Knowing More than You Know: Implicit Learning. Minding the Complexity of the Markets. Conclusion. Chapter Seven: The Big Man beneath the Bed. Big, Silent Walt. Creating Powerful New Experiences. Regression: The Mind’s Time Travel. Entering the Time Portal. When Your Gears Remain Locked. Novelty: The Key to Change. Novelty in Therapy: Making Translations. The Role of Consolidation in Change. Walt’s Consolidation. Conclusion. Chapter Eight: Buried Alive! The Art of Timing in Therapy and Trading. Markers and the Markets. Markers with the NYSE TICK. The Power of Dreams. Dreams as Emotional Communications. Repetitive Dreams: The Themes of Life. Hypnosis: Accessing Other Minds. The Waking Trance: Daydreams. Conclusion. Chapter Nine: Trance-Forming the Mindscape. The Radio Dial of Consciousness. Changing Behavior by Changing Contexts. Trauma and the Radio Dial. Dr. Brett Receives Strange Communications. Mind Experiments. Mapping the Mindscape. Experiments with Trading. Conclusion. Chapter Ten: The Coat in the Closet. Stopping the Morning Frenzy. Stopping on the Way to New York. Knowing More than We Know We Know. Joan and Her Inner Voices. Repairing Multiplicity. Triggers. Joan’s Lullaby Therapy. When Efforts at Change Fail. Conclusion. Chapter Eleven: Pinball Wizardry. Creating Models of the World. Modeling Yourself as a Trader. Playing Market Pinball. Contrary Trading: Fading the Maps of Traders. Internal Maps and Inkblots. Maps and the Language Traders Use. Conclusion. Chapter Twelve: A Session at Gunpoint. Jack, Man in Crisis. Facing Life’s Challenge. When the Game Is on the Line. The Edge in Crisis Counseling. Dr. Brett’s Trading Crisis. Creating Change by Creating New Roles. Leaps and Tempos. Conclusion. Chapter Thirteen: A Dose of Profanity. Understanding Your Relationship with Yourself. Dave, the Narcissist. Regression and Multiplicity. Narcissism and Regression. The States of Daily Experience. Effort and Partial Consciousness. Achieving a Novel Mind Frame. Changing the Posture of Mind. Conclusion. Chapter Fourteen: Trading from the Couch. Propositions for Trading Psychology. Changing Your Mind: Applying the Principles. Matching Your Trading to Your Personality. The Great Frontier: Developing Trading Expertise. Implications of the Implicit Learning Research. Greatness and the Acquisition of Expertise. Etching the Brain. The Quest for Market Mastery. Bibliography. Index.

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Book SynopsisOffers insights into the fundamental nature of outstanding performance. This title also offers practical guidance to individuals on how to manage their careers strategically, and to companies on how to identify, develop, and keep talent.Trade ReviewWinner of the 2011 Gold Medal Book Award in the Operations Management/Productivity/TQM category, Axiom Business One of the winners of the 2010 Best Business Books, strategy+business magazine for 2010 "[Boris Groysberg's] new book, a meticulous study of the performance of Wall Street analysts, asks the key question: is the success of individual 'star' employees transferable to other businesses? In other words, is it the team/institution that is key to the high performance or is it mainly down to the individual concerned?"--Stefan Stern, Financial Times "[B]rilliant... [T]he best business book of the year on human capital... [Groysberg's] findings, and the force and richness of both his data and his presentation, should have an indelible effect on how we understand exceptional performance."--Sally Helgesen, Strategy + Business "What if talent is more like an orchid, thriving in certain environments and dying in others? It's an interesting question, full of nature-versus-nurture overtones; we could debate it endlessly. But Boris Groysberg, a professor at Harvard Business School, has spoiled the debate with an unsporting move. He's gathered some data. And what he discovered forces us to rethink the argument."--Fast Company "The book is fascinating reading, as Prof. Groysberg digs deeper into the implications for knowledge workers and portability of jobs... [T]here are lessons in here for executives and knowledge workers in general and, more particularly, human resources officials concerned about the talent war for knowledge workers."--Harvey Schachter, Globe & Mail "Chasing Stars is an important work challenging the myth that talented workers can succeed anywhere. It proves that the best employer-employee relationships are mutually beneficial and that both can gain much from each other if they try."--ForeWord "Early in the summer, Paul DePodesta read a book that intrigued him. Its title was Chasing Stars. Its author was Boris Groysberg, an associate professor at Harvard Business School. Its thesis had a practical application that had yet to reveal itself to Mr. DePodesta. It did in November, when the Mets hired Mr. DePodesta to be their vice president of player development and amateur scouting... [T]he most telling template for how they might return the Mets to prominence [is] Dr. Groysberg's examination of how businesses and organizations can create environments where talent can flourish... Mr. DePodesta was ... encouraged by the upshot of Dr. Groysberg's findings: The author could map out general conditions under which 'stars' would thrive in new organizations."--Mike Sielski, Wall Street Journal "Chasing Stars highlights the key factors that improve the odds of successful job transitions. Build a network that extends beyond the confines of your research group and department. Evaluate the cultural and intellectual attributes and resources of a potential employer. Value those things above the monetary compensation in any offer package."--Peter S. Fiske, Nature "Over 10 years, Groysberg--who is associated professor in the organisational behaviour unit at HBS--and his colleagues collected data on what happened to star analysts from Wall Street firms and their professional ranking when they moved to a rival firm... The exhaustive study, examined in detail in Groysberg's new book Chasing Stars, came to an unexpected conclusion: stars who switched jobs generally did poorly, often for at least several years."--Australian Financial Review "Given all the time and money that organisations spend wooing high-flyers to join their ranks, a few minutes spent absorbing the findings of Harvard Business School's Boris Groysberg would be a very wise investment."--Catherine Fox, Australian Financial ReviewTable of ContentsAcknowledgments ix Introduction 3 Part One: Talent and Portability Chapter 1: Moving On 15 Chapter 2: Analysts' Labor Market 35 Chapter 3: The Limits of Portability 51 Chapter 4: Do Firms Benefit from Hiring Stars? 77 Part Two: Facets of Portability Chapter 5: Stars and Their Galaxies: Firms of Origin and Portability 93 Chapter 6: Integrating Stars: The Hiring Firm and Portability of Performance 125 Chapter 7: Liftouts (Taking Some of It with You): Moving in Teams 141 Chapter 8: Women and Portability: Why Is Women's Performance More Portable than Men's? 163 Part Three: Implications for Talent Management: Developing, Retaining, and Rewarding Stars Chapter 9: Star Formation: Developmental Cultures at Work 197 Chapter 10: Turnover: Who Leaves and Why 239 Chapter 11: A Special Case of Turnover: Stars as Entrepreneurs 253 Chapter 12: Measuring and Rewarding Stars' Performance 273 Chapter 13: Lessons from Wall Street and Elsewhere 321 Appendix 343 Notes 353 Index 437

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Book SynopsisSuccessful leaders know that leadership is less often about having all the answersand more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness.In What to Ask the Person in the Mirror, leadership expert Robert Kaplan presents a process for asking the big questions that will enable you to diagnose problems, change course if necessary, and advance your career. He lays out areas of inquiry, including questions such as: Do I clearly articulate my vision and top priorities to my employees and key constituencies? Does the way I spend my time enable me to achieve my top priorities? Do I give subordinates timely and direct feedback they can act on? Do I actively seek feedback myself? Have I developed a succession roadmap? Is my organization's design aligned with the achievement of its objectives? Is my leadershipTrade Review"The areas appear as chapters with a concluding section that underlines his findings, making the book easy to follow." -- Director magazine "Leaders don't have all the answers ... When you're unsure what to do next, it's time to answer the questions that Kaplan poses in his seven steps." -- Dallas Morning News "Kaplan's business philosophy, applicable to everyone from CEOs to new college graduates, begins with a willingness to ask questions." -- Chicago Tribune "the key strength of the book is its practical approach. -- People Management "In his timeless book, What to Ask the Person in the Mirror, Kaplan offers seven basic types of inquiry or areas of focus--actually a system of inquiry that ties the leadership function together--that you should be looking at on a regular basis." - LeadershipNow "Kaplan is part of a refreshing vanguard of management scholars who no longer view the CEO as a superhero, the corner office Zeus who creates value by force of will and top-down edict. Rather, the modern executive is reflective, empathetic, full of self-awareness, someone who leads by example and by motivation, not by power and fear." -- BNET "...Kaplan argues against the notion that great leadership is about having all the answers. He believes that leadership skills can be learned--and that many of these skills require executives to rethink their conception of what a superb leader actually does. Developing and practicing these skills requires hard work and may demand that talented executives overcome some degree of discomfort and even anxiety in order to raise their game." -- HBS Working Knowledge "Throughout the cabinet file of information stacked into these pages, challenging questions are asked that will make you ponder the success rate of leadership strategies you employ." -- Kennedy Book Reviews "Grab a copy of this easy-to-read yet deeply insightful book." -- 800 CEO READ "Reading Rob Kaplan's brilliant new book is like being coached by a great mentor. Written clearly and lucidly, with dozens of real-world examples, Kaplan's savvy and practical advice results from hundreds of outstanding leaders he has mentored successfully. Don't just read it--incorporate his ideas into your leadership." -- Bill George Author, True North; professor of management practice, Harvard Business School "Rob Kaplan is an outstanding leader and business executive. In What to Ask the Person in the Mirror, he provides a valuable and adaptable framework that can be used by business and nonprofit leaders. This book lays out the important questions that leaders should ask in order to achieve their goals and reach their potential." -- Henry M. Paulson, Jr. Seventy-fourth Secretary of the U.S. Department of the Treasury; Chairman and CEO , Goldman Sachs (1999--2006) "Kaplan succeeds in translating his vast knowledge of the leadership field into clear, graceful language, almost as if he is having a conversation with the reader. He tells engaging stories to illustrate his general points--the most effective way to give abstract concepts life. This book should have a wide readership." -- Doris Kearns Goodwin Pulitzer Prize--winning presidential historian and author, Team of RivalsTable of Contents1. Vision and priorities 2. Managing your time 3. Giving and getting feedback 4. Succession planning and delegation 5. Evaluation and alignment 6. The leader as role model 7. Reaching Your Potential 8. Bringing it all together

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Book SynopsisMaster data analysis, modeling and spreadsheets with Albright/Winston's BUSINESS ANALYTICS: DATA ANALYSIS & DECISION MAKING, 8TH EDITION. This analytical approach delivers a proven teach-by-example approach, student-friendly writing and integration with Excel. The data-oriented new edition covers the two main Power BI tools in Excel, Power Query and Power Pivot, and includes sections on implementing these tools in Power BI Desktop. Current problems and cases demonstrate the importance of the concepts you are learning. MindTap, the online learning platform, provides a wealth of helpful study tools such as interactive eBook, Excel assignments and homework, videos and much more.Table of Contents1. Introduction to Business Analytics. Part 1: DATA ANALYSIS. 2. Describing the Distribution of a Variable. 3. Finding Relationships among Variables. 4. Business Intelligence (BI) Tools for Data Analysis: Power Query. 5. Business Intelligence (BI) Tools for Data Analysis: Power Pivot. Part 2: PROBABILITY AND DECISION MAKING UNDER UNCERTAINTY. 6. Probability and Probability Distributions. 7. Decision Making under Uncertainty. Part 3: STATISTICAL INFERENCE, REGRESSION ANALYSIS, and TIME SERIES FORECASTING. 8. Statistical Inference. 9. Regression Analysis: Estimating Relationships. 10. Regression Analysis: Statistical Inference. 11. Time Series Analysis and Forecasting. Part 4: OPTIMIZATION AND SIMULATION MODELING. 12. Introduction to Optimization Modeling. 13. Optimization Models. 14. Introduction to Simulation Modeling. 15. Simulation Models. Part 5: ADVANCED DATA ANALYSIS. 16. Data Mining: Classification. 17. Data Mining: Clustering and Market Basket Analysis. Part 7: BONUS ONLINE MATERIAL. 18. Analysis of Variance and Experimental Design. 19. Statistical Process Control. Appendix A: Statistical Reporting.

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Book SynopsisIDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us.Too often, companies and individuals assume that creativity and innovation are the domain of the creative types.  But two of the leading experts in innovation, design, and creativity on the planet show us that each and every  one of us is creative.  In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems.  It is a book that will help each of us be more productive and successful in our lives and in our careers.

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Book SynopsisFeaturing diagrams and drawings, this title contains practical tools and techniques to train your brain to solve problems, create solutions and make faster, better decisions.Trade ReviewIf everyone made decisions like Ken Watanabe, the world would be a better place * Seth Godin, author of Tribes *Problem Solving 101 teaches us to recognize the common elements in the decisions we face every day, and how to think carefully about them. It offers tricks and tips for every age * Dan Ariely, author of the New York Time bestseller Predictably Irrational *a business best seller * Business Week *This is an excellent primer on problem solving * Lowell Bryan, author of Mobilizing Minds *

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Book SynopsisIIE/Joint Publishers Book of the Year Award 2016! Awarded for an outstanding published book that focuses on a facet of industrial engineering, improves education, or furthers the profession .Table of ContentsPreface xi 1 Introduction to Engineering Decision Making 1 1.1 Introduction 1 1.2 Decision Making in Engineering Practice 4 1.3 Decision Making and Optimization 5 1.4 Decision Making and Problem Solving 6 1.5 Decision Making and Risk Management 7 1.6 Problems in Decision Making 8 1.7 The Value of Improving Decision Making 8 1.8 Perspectives on Decision Making 9 Exercises 10 References 12 2 Decision-Making Fundamentals 15 2.1 Decision Characteristics 16 2.2 Objectives in Decision Making 17 2.3 Influence Diagrams 22 2.4 Rationality 24 2.5 Dominance 29 2.6 Choice Strategies 31 2.7 Making Tradeoffs 33 2.8 Reframing the Decision 34 2.9 Risk Acceptance 36 2.10 Measurement Scales 37 Exercises 39 References 46 3 Multicriteria Decision Making 51 3.1 Pugh Concept Selection Method 54 3.2 Analytic Hierarchy Process 56 3.3 Multiattribute Utility Theory 62 3.4 Conjoint Analysis 67 3.5 Value of a Statistical Life 70 3.6 Compensation 71 3.7 The Impact of Changing Weights 74 Exercises 76 References 81 4 Group Decision Making 85 4.1 Ranking 88 4.2 Scoring and Majority Judgment 92 4.3 Arrow’s Impossibility Theorem 95 Exercises 96 References 99 5 Decision Making Under Uncertainty 101 5.1 Types of Uncertainties 103 5.2 Assessing a Subjective Probability 105 5.3 Imprecise Probabilities 107 5.4 Cumulative Risk Profile and Dominance 108 5.5 Decision Trees: Modeling 110 5.6 Decision Trees: Determining Expected Values 112 5.7 Sequential Decision Making 114 5.8 Modeling Risk Aversion 115 5.9 Robustness 120 5.10 Uncertainty Propagation: Sensitivity Analysis 125 5.11 Uncertainty Propagation: Method of Moments 127 5.12 Uncertainty Propagation: Monte Carlo Simulation 129 Exercises 132 References 138 6 Game Theory 141 6.1 Game Theory Basics 144 6.2 Zero-Sum Games 144 6.3 Optimal Mixed Strategies for Zero-Sum Games 145 6.4 The Minimax Theorem 147 6.5 Resource Allocation Games 147 6.6 Mixed Motive Games 148 6.7 Bidding 151 6.8 Stackelberg Games 152 Exercises 153 References 157 7 Decision-Making Processes 161 7.1 Decision-Making Contexts 164 7.2 Technical Knowledge and Problem Consensus 165 7.3 Optimization: Search and Evaluation 169 7.4 Diagnosing Risk Decision Situations 170 7.5 Values and Ethics 171 7.6 Systematic Decision-Making Processes 172 7.7 The Decision-Making Cycle 174 7.8 The Analytic-Deliberative Process 175 7.9 Concept Selection 176 7.10 Decision Calculus 177 7.11 Recognition-Primed Decision Making 178 7.12 Heuristics 178 7.13 Unconscious Decision Making 179 7.14 Search 179 7.15 Types of Search in Practice 183 7.16 Secretary Problem 185 7.17 Composite Decisions 187 7.18 Separation 189 7.19 Product Development Processes 194 Exercises 197 References 200 8 The Value of Information 207 8.1 The Expected Value of Perfect Information 212 8.2 The Expected Value of Imperfect Information 214 8.3 Experimentation to Reduce Ambiguity 221 8.4 Experimentation to Compare Alternatives 225 8.5 Experimentation to Compare Alternatives with Multiple Attributes 228 Exercises 232 References 237 9 Risk Management 239 9.1 Risk Management Process 244 9.2 Potential Problem Analysis 247 9.3 Risk Management Guide for DOD Acquisition 252 9.4 Risk Management at NASA 253 9.5 Precursors 254 9.6 Warnings 257 9.7 Risk Communication 259 9.8 Managing the Risk of a Bad Decision 265 9.9 Learning from Failures 271 9.10 Transforming Failure Information 275 Exercises 276 References 282 10 Decision-Making Systems 289 10.1 Introduction to Decision-Making Systems 291 10.2 Mechanisms of Organization Influence 292 10.3 Roles in Decision-Making Systems 293 10.4 Information Flow 296 10.5 The Structure of Decision-Making Systems 297 10.6 Product Development Organizations 298 10.7 Information Flow in Product Development 299 10.8 The Design Factory 302 Exercises 302 References 303 11 Modeling and Improving Decision-Making Systems 307 11.1 Modeling Decision-Making Systems 309 11.2 Rich Pictures 310 11.3 Swimlanes 311 11.4 Root Definitions 313 11.5 Conceptual Models 315 11.6 Models of Product Development Organizations 317 11.7 Improving Decision-Making Systems 317 11.8 An Integrative Strategy 319 Exercises 325 References 326 Index 331

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Book SynopsisDecision-making is an activity in which everyone is engaged on a more or less daily basis. In this book, Karin Brunsson and Nils Brunsson explore the intricacies of decision-making for individuals and organizations. When, how and why do they make decisions? The authors identify four distinct ways of reasoning that decision-makers use. The consequences of decisions vary: some promote action, others impede it, and some produce more responsibility than others. With in-depth discussions of rationality, justifications and hypocrisy, the authors show how organizational and political decision processes become over-complicated and difficult for both decision makers and external observers to understand. Decisions is a concise and easy-to-read introduction to a highly significant and intriguing topic. Based on research from several fields, it provides useful reading and essential knowledge for scholars and students throughout the social sciences and for everyone who wants to understand their own decisions and those of others.Trade Review'Decision-making is often a confusing and confused process. Emotions, judgements and prejudices can all play a part, whether a decision is made by an individual, a group or an organization. The study of decision making, however, doesn't have to be either confusing or confused as this excellent book eloquently demonstrates. The four logics of decision-making identified here provide the authors with a framework which enables them to explain in clear and simple terms decisions that appear complex, confusing or irrational.' --Yiannis Gabriel, University of Bath, UK'This rich, imaginative little book offers fascinating insights into the intricacies of decision making by both individuals and organizations, and a sobering appraisal of the delayed Swedish response to the 2004 tsunami. Any new book by Karen and Nils Brunsson is a welcome treat, and this one is a gem!' --Walter W. Powell, Stanford University'Decisions: The Complexities of Individual and Organizational Decision-Making by Nils and Karin Brunsson offers an excellent introduction to the complexities of decision-making. Decades of research on decision making are succinctly summarized and presented in a refreshing and easily accessible way. A must read for researchers, students and practitioners who want to get an overview of the latest insights into the particularities of individual and organizational decision-making.' --David Seidl, University of Zurich, SwitzerlandTable of ContentsContents: The Quake 1. Decisions 2. Individuals as decision makers 3. Organizations as decision makers 4. The Consequences of Decisions 5. Complex decision processes After the tsunami References Index

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Book SynopsisA Dozen Lessons for Entrepreneurs shows how the insights of leading venture capitalists can teach readers to create a unique approach to building a successful business. By better understanding the views and experiences of a wide range of entrepreneurs, readers can discern which of many possible paths will lead to success.Trade ReviewWhen I first came to Silicon Valley, I was struck by how much people teach and learn from one another. In this book, Tren continues that spirit by sharing his own learning from others-and explains how investment judgments and decisions are made in the world of tech start-ups. -- Marc Andreessen, cofounder of Netscape and Andreessen Horowitz The book is among a select few to categorize the key learnings of leading VCs. -- Chris GoulakosTable of ContentsConcept DirectoryForeword, by Scott BelskyIntroductionI. The Founder Coaches1. Steve Blank2. Bill Campbell3. Eric RiesII. The Venture Capitalists4. Sam Altman: Y Combinator5. Steve Anderson: Baseline Ventures6. Marc Andreessen: Andreessen Horowitz7. Rich Barton: Expedia, Glassdoor, Zillow8. Roelof Botha: Sequoia Capital9. Jim Breyer: Breyer Capital10. Chris Dixon: Andreessen Horowitz11. John Doerr: Kleiner Perkins Caufield & Byers12. Peter Fenton: Benchmark13. Jim Goetz: Sequoia Capital14. Paul Graham: Y Combinator15. Kirsten Green: Forerunner Ventures16. Bill Gurley: Benchmark17. Reid Hoffman: Greylock Partners18. Ben Horowitz: Andreessen Horowitz19. Vinod Khosla: Khosla Ventures20. Josh Kopelman: First Round Capital21. Jenny Lee: GGV Capital22. Doug Leone: Sequoia Capital23. Dan Levitan: Maveron24. Jessica Livingston: Y Combinator25. Mary Meeker: Kleiner Perkins Caufield & Byers26. Michael Moritz: Sequoia Capital27. Chamath Palihapitiya: Social Capital28. Keith Rabois: Khosla Ventures29. Andy Rachleff: Wealthfront30. Naval Ravikant: AngelList31. Heidi Roizen: Draper Fisher Jurvetson32. Mark Suster: Upfront Ventures33. Peter Thiel: Founders Fund34. Fred Wilson: Union Square Ventures35. Ann Winblad: Hummer Winblad Venture PartnersConclusionGlossary

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Book SynopsisWritten by the author of "The Art and Science of Negotiation", this title incorporates three strands of inquiry: individual decision analysis, judgmental decision making, and game theory.Trade ReviewHarvard professor emeritus Raiffa and his co-authors have everything covered in this exhaustive work, which examines the dynamics of win-lose, win-win and multi-party negotiations and throws novel approaches like game theory into the mix. Especially timely is the analysis of "external help," in which the authors evaluate the growing trend of mediation and arbitration...It's certainly thorough, with its plethora of decision-making scenarios...to bring advanced theories to life. And Raiffa is one of the deans of the field. * Publishers Weekly *Negotiation Analysis makes a significant contribution to an important field...This is a classic text, synthesizing two approaches to negotiation: the 'art' handles human factors and the 'science' structured models. The book aims to equip negotiators with the skills 'to do a better job.' It is a massive work--550 pages--created by perhaps the most powerful intellect in the field. -- Douglas Hague * Times Higher Education Supplement *Howard Raiffa created the field of negotiation analysis, and this book is a great development of his ideas. It pushes negotiation analysis to a higher level and should be required reading for all serious students and practitioners of negotiation and alternative dispute resolution. The book is brilliant. It will help to make the world a better place. -- Max Bazerman, author of Judgment in Managerial Decision MakingTable of ContentsPreface Part I. Fundamentals 1. Decision Perspectives On four approaches to decision making 2. Decision Analysis On how individuals should and could decide 3. Behavioral Decision Theory On the psychology of decisions; on how real people do decide 4. Game Theory On how rational beings should decide separately in interactive situations 5. Negotiation Analysis On how you should and could collaborate with others Part II. Two-Party Distributive (Win-Lose) Negotiations 6. Elmtree House On setting the stage for adversarial bargaining 7. Distributive Negotiations: The Basic Problem On the essence of noncooperative, win-lose negotiations 8. Introducing Complexities: Uncertainty On deciding to settle out of court and other problems of choice under uncertainty 9. Introducing Complexities: Time On entrapments and downward escalation; on real and virtual strikes 10. Auctions and Bids On comparing different auction and competitive bidding procedures Part III. Two-Party Integrative (Win-Win) Negotiations 11. Template Design On brainstorming alone and together; on deciding what must be decided 12. Template Evaluation On deciding what you need and want 13. Template Analysis (I) On finding a joint compromise for a special simple case 14. Template Analysis (II) On finding a joint compromise for the general case 15. Behavioral Realities On learning how people do negotiate in the laboratory and the real world 16. Noncooperative Others On how to tackle noncooperative adversaries Part IV. External Help 17. Mostly Facilitation and Mediation On helping with people problems 18. Arbitration: Conventional and Nonconventional On how a neutral joint analyst might help 19. What Is Fair? On principles for deciding joint outcomes 20. Parallel Negotiations On negotiating without Negotiating Part V. Many Parties 21. Group Decisions On organizing and managing groups 22. Consensus On how to achieve a shared agreement for all 23. Coalitions On the dynamics of splitting and joining subgroups 24. Voting On anomalies of collective action based on voting schemes 25. Pluralistic Parties On dealing with parties fractured by internal conflict 26. Multiparty Interventions On the role of external helpers in multiparty negotiations 27. Social Dilemmas On the conflict between self-interest and group interest References Note on Sources Index

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Book SynopsisTrade ReviewAs a respected equity analyst, Kenneth A. Posner has seen firsthand what it means to be blindsided by black swans. In this deeply thoughtful and heartfelt book, he traces out the sources of what we think of as 'surprise events' and offers a pragmatic approach for confronting and hopefully mitigating their adverse effects. Along the way, there are many beautifully elaborated stories depicting how swans often won the day, as well as descriptions of the all-too-rare positive outcomes. This is a valuable book for anyone who treads a path through an uncertain world (hint: that should be everyone!). -- Martin Leibowitz, managing director, Morgan Stanley, and coauthor of The Endowment Model of Investing How do highly intelligent bankers and investors get surprised and brought down by financial crises created by their own interactions? Why can't formulaic rules and regulations prevent such crises? How can sophisticated models be so far off? How can one cope with the 'the unpredictability of collective action'? Posner provides insightful, honest, and very instructive real-world adventures in how 'to learn to live with extreme volatility,' as financial markets marched, trumpets blaring, into the quicksands of recursiveness. -- Alex J. Pollock, American Enterprise Institute, and former president and CEO of the Federal Home Loan Bank of Chicago Posner's Stalking the Black Swan is an insightful integration of the emerging field of behavioral economics with real-world insights about financial markets. Posner combines true intellect, a fascinating professional background, and a critical mind to help us understand where laboratory insights hold up and where they might not. This book will be a valuable read for anyone interested in the role of behavioral economics in predicting market behavior. -- Max H. Bazerman, Straus Professor, Harvard Business School, and author of Negotiation Genius (with Deepak Malhotra) and Judgment in Managerial Decision Making (with Don A. Moore) Posner has drawn on his extensive experience as a first-rate analyst to examine the clues leading up to the recent meltdown of a number of once-respected financial institutions. But this is not a financial retrospective. He shows us how to combine numbers crunching with intuition, and he provides us with a set of disciplines to use in anticipating future Black Swan events--both positive and negative--and to profit accordingly. -- Byron R. Wien, Blackstone Advisory Partners LP If you are looking for a well-written book which seeks to merge quantitative analysis, fundamental research, and human psychology, Stalking the Black Swanprovides a great resource to help you fine tune your investing framework for the volatile environment of our times. Wall Street Cheat Sheet a wonderful read on how to think about, analyze, and react to extreme events. Motley Fool Stalking the Black Swan provides a great resource to help you fine tune your investing framework for the volatile environment of our times. -- Damien Hoffman Wall St. Cheat Sheet Stalking the Black Swan doesn't attempt to explain why or how the crisis happened, but instead offers practical, crisis-tested advice on methods for uncovering a similar looming disaster in your own portfolio. Seeking AlphaTable of ContentsAcknowledgments Introduction PART I: Uncertainty 1. Forecasting in Extreme Environments 2. Thinking in Probabilities 3. The Balance Between Overconfidence and Underconfidence, and the Special Risk of Complex Modeling PART II: Information 4. Fighting Information Overload with Strategy 5. Making Decisions in Real Time: How to React to New Information Without Falling Victim to Cognitive Dissonance 6. Mitigating Information Asymmetry PART III: Analysis and Judgment 7. Mapping from Simple Ideas to Complex Analysis 8. The Power and Pitfalls of Monte Carlo Modeling 9. Judgment Notes Index

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Book SynopsisToday''s most successful companies are Intelligent Companies that use the best available data to inform their decision making. This is called Evidence-Based Management and is one of the fastest growing business trends of our times. Intelligent Companies bring together tools such as Business Intelligence, Analytics, Key Performance Indicators, Balanced Scorecards, Management Reporting and Strategic Decision Making to generate real competitive advantages. As information and data volumes grow at explosive rates, the challenges of managing this information is turning into a losing battle for most companies and they end up drowning in data while thirsting for insights. This is made worse by the severe skills shortage in analytics, data presentation and communication. This latest book by best-selling management expert Bernard Marr will equip you with a set of powerful skills that are vital for successful managers now and in the future. Increase your market value by gaiTrade Review‘…provides an effective, simple and practical model…useful to all managers who need to make clear objective decisions.' (Proffessional Manager, October 2010) ‘Bernard's simple, step-by-step model offers managers a vital tool for analysing their business and improving performance.' (Better Business Focus, August 2010). ‘Bernard Marr's book is manna from heaven for those who prefer to base decisions on facts.' (Quality World, October 2010).Table of ContentsABOUT THE AUTHOR xi FOREWORD xv ACKNOWLEDGEMENTS xix 1 THE DATA–KNOWLEDGE CRUNCH 1 Introduction 1 The data and information explosion 2 The failure to turn data into mission-critical insights 3 Investment in business intelligence 6 Evidence-based management 9 Conclusions 12 2 THE EVIDENCE-BASED MANAGEMENT MODEL 13 Introduction 13 Evidence-based medicine 15 The scientific method 15 The EbM model explained 16 Conclusions 20 3 IDENTIFYING OBJECTIVES AND INFORMATION NEEDS 21 Introduction 21 How a police ‘SWAT’ team uses EbM 22 Step 1 – sub-step one: what do we need to know? 25 Strategic performance management frameworks 30 A strategy map as a hypothesis 50 Who needs to know what, when and why? 52 What are the most important unanswered questions? 54 Ten steps for creating good KPQs and KAQs 58 Conclusions 63 4 COLLECTING THE RIGHT DATA 65 Introduction 65 Key performance indicators and building evidence 67 Collecting the right data 69 What is evidence and what is data? 70 Data collection methodologies 71 Quantitative data collection methods 72 Qualitative data techniques 78 Using both quantitative and qualitative data 83 Making data collection part of the job 84 Engaging people in data collection 87 Assigning meaning to data 89 Reliability and validity 93 Planning the data collection process 94 The role of IT infrastructure and applications in the collection of data 96 Conclusions 100 5 ANALYSE THE DATA AND GAIN INSIGHTS 101 Introduction 101 Data analysis 104 Budgeting and planning 112 Reporting and consolidation 113 Value-driver modelling 113 Experimentation 117 Role of IT infrastructure and applications in analysing data 129 Conclusions 132 6 PRESENT AND COMMUNICATE THE INFORMATION 135 Introduction 135 How to get the attention of decision makers 137 Publishing analogies 138 Guidance for presenting information 144 The role of IT infrastructure and applications in presenting information 151 Conclusions 160 7 TURNING INFORMATION INTO ACTIONABLE KNOWLEDGE 163 Introduction 163 Ensure that the available evidence is used to make the best decisions 167 Turning knowledge into action 172 The knowing doing gap 173 Conclusions 188 8 CONCLUSION AND ACTION CHECKLIST 189 Introduction 189 Action checklist 193 Final words 207 REFERENCES 209 INDEX 213

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