Management and management techniques Books

Book SynopsisPutting accountability at the heart of any business can be transformational. This step-by-step guide shows you why and how to achieve lasting cultural change.Trade Review“This pocket-size book breaks down something incredibly complicated into simple steps that are easy for anyone to follow. It is so easy that you are left wondering why you aren’t doing this already – but therein lies the magic of Carolyn’s work, she has the art of making something very hard very do-able. I will definitely be buying this book for my team to ensure we drive the culture of accountability by adopting this approach.” Caroline Barth, Chief Human Resources Officer at Lonza; “Accountability is critical to the functioning of any business. Carolyn Taylor has spent years developing a road-map that allows you to create a scalable system of accountability. Packed with useful tips and advice, this is a must-read book for anyone who is involved in the business of making or keeping promises.” Siobhan McHale, author of ‘The Insider's Guide to Culture Change’; “Carolyn’s unique approach in driving individual and collective accountability helped me and my team discover new levels of ambition and outpace the speed of change in the US healthcare environment.” Fabrice Chouraqui, CEO at Cellarity, ex-President Novartis Pharmaceuticals US

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Book SynopsisHow can you ensure that IT problems do not damage your business? IT is integral to modern organisations, and the way you manage it can make or break your business. It is not enough for the IT manager to understand the latest technical developments. For your company to succeed, everyone in the IT department must also understand their role in achieving overall business goals. Written in a friendly question-and-answer format, Practical ITSM explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL(R) 2011). The ITIL system is the most widely adopted approach to technical IT service management worldwide. It shows technical support staff how to provide the efficient IT services that are vital to your company's success. Learn how ITIL can help you to: Protect your company's reputation If you system goes down for any length of time, you might not be able to process an order or honour a contract. ITSM helps your business meet customer deadlines and expectations. Safeguard vital information and recover from IT setbacks Without adequate IT service management you could risk losing vital information, like payroll, billing and sales data. Retain momentum With a structured IT service management in place, routine maintenance issues can be quickly resolved, minimising delays and improving productivity. Read this book to see how ITIL can help your IT function support business goals.Table of ContentsIntroduction; 1: Introduction to IT Service Management; 2: Overview of ITIL 2011; 3: The ITIL Lifecycle; 4: Service Desk Function; 5: Incident Management; 6: Problem Management; 7: Change Management; 8: Release and Deployment Management; 9: Service Asset and Configuration; 10: Service Level Management; 11: Service Catalogue Management; 12: Capacity Management; 13: Demand Management; 14: Availability Management; 15: Information Security Management; 16: Access Management; 17: IT Service Continuity Management; Appendix 1: Sample SLA Between IT Services and Rocksolid Business Managers; Appendix 2: Sample OLA between IT Department and the Electrical Department; Appendix 3: Sample UC between RockSolid IT Services and ABC Computer Corp; Appendix 4: A Simple IT Service Management Flow with Interactions among Different Processes; Appendix 5: The ITIL Glossary; Appendix 6: ITSM Books and other Resources; ITG Resources

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Book SynopsisDespite all of the attention and accolades that organizations place on teams, they are not always the most efficient way to meet a business challenge. Itâs expensive and time consuming to launch a team, and itâs a full-time job to lead a team toward achieving organizational objectives.

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Book SynopsisWhen an organization sponsors a team, it's usually to address a challenge deemed essential to organizational success. Meeting that challenge might mean implementing new ways of working, entering new markets, or developing a new product. Teams can produce innovative solutions, but leading them toward that goal can be difficult. Getting the team off on the right foot is critical to its success. To launch a team in a way that increases its chance of success, managers and team leaders should pay attention to four critical points: setting purpose and direction, defining roles and responsibilities, designing procedures and practices, and building cooperation and relationships. Understanding and implementing these elements is key to a successful launch and, in the end, essential to a team's achieving the organization's goals.

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Book SynopsisHighperforming individuals and groups are often not adequately recognized for their contributions. The antidote to being overlooked or underestimated is selfpromotionthe act of generating personal visibility in service of your work and career. In this guidebook, we discuss how you can benefit from selfpromotion and maintain your integrity and authenticity. We help you reframe common beliefs that get in the way of effective selfpromotion, and we provide numerous strategies and activities that can become part of your repertoire.

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Book SynopsisYOU WANT LESS. You want fewer distractions and less on your plate. The daily barrage of e-mails, texts, tweets, messages, and meetings distract you and stress you out. The simultaneous demands of work and family are taking a toll. And what's the cost? Second-rate work, missed deadlines, smaller paychecks, fewer promotions-and lots of stress. AND YOU WANT MORE. You want more productivity from your work. More income for a better lifestyle. You want more satisfaction from life, and more time for yourself, your family, and your friends. NOW YOU CAN HAVE BOTH-LESS AND MORE. In The ONE Thing, you'll learn to * cut through the clutter * achieve better results in less time * build momentum toward your goal * dial down the stress * overcome that overwhelmed feeling * revive your energy * stay on track * master what matters to you The ONE Thing delivers extraordinary results in every area of your life-work, personal, family, and spiritual. WHAT'S YOUR ONE THING?

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Book Synopsis

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Book Synopsis

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Book SynopsisAn expert on innovation and work argues that many highly capable women are not being recognised, and that this harms businesses, societies, and individuals alike. Whereas The Peter Principle, a four-million–copy bestseller from the 1960s, argued that most (male) workers will inevitably be promoted to one level beyond their competence, Tom Schuller shows how women today face the opposite scenario: their skills are being wasted as they work below their competence levels. Schuller blends interviews and case studies with examples drawn from literature and popular culture to examine how attitudes have changed, from the advent of higher education for women in the 19th century to female dominance at all academic levels today. He also reveals how this has translated — or failed to translate — into the lived experiences and careers of professional women, whether they are nursery workers, council employees, journalists, or oil company executives. Engrossing and full of everyday insights into how gender impacts on working life, The Paula Principle is a well-reasoned analysis of the obstacles that many women face, and a call for us to challenge them on a personal, organisational, and societal level. PRAISE FOR TOM SCHULLER ‘[Schuller’s] passion for social justice is stamped on every page of a study whose clarity and well researched insights are captivating.’ The Times Higher Education ‘The path to equality thus far has involved women converging on traditionally male employment patterns, Schuller argues: now is the time for men to move towards traditionally female ones — to improve equality and work-life balance, and to make better use of our resources.’ ProspectTrade Review‘Tom Schuller writes candidly on an issue too many men would rather not confront - why working women operate below their level of competence. The glass ceiling in learning is all but shattered. This book brilliantly establishes why now it’s time for the work place.’ -- Jon Snow‘A really interesting book — and an encouraging one, despite its central premise. It provides an absorbing and accessible look at what exactly holds today’s women back - and what we can do about it. The Paula Principle deserves to become an instant classic.’ -- Melissa Benn * author of What Should We Tell Our Daughters? *‘Essential reading for anyone who thinks about the future of work; compelling evidence showing how unions help women and men build alternative working lives; and a powerful argument for radical changes to achieve genuine equality.’ -- Frances O'Grady, General Secretary of the TUC‘In a world where women’s work, despite changes in the last decades, is still given less recognition than men's at every level, and where the gap is closing slowly if at all, it lifts the spirits to find Tom Schuller’s thoughtful book analysing with subtlety and elegance why this might be so. He reminds us, as if we needed reminding, that the problem of equality is by no means solved and needs continually to be rethought.’ -- Ursula Owen * founder-director of Virago Press *‘It’s almost 50 years since the Equal Pay Act, women are doing brilliantly in education — and yet gender, and gender inequalities, are still huge issues. The Paula Principle tells us both why and why we should care. It’s a splendid analysis, a fascinating read — and a great way to understand just how differently women, as well as men, experience today’s reality. Just try Schuller’s test on page 230 with yourself and your family.’ -- Alison Wolf (Professor the Baroness Wolf of Dulwich)‘The path to equality thus far has involved women converging on traditionally male employment patterns, Schuller argues: now is the time for men to move towards traditionally female ones — to improve equality and work-life balance, and to make better use of our resources.’ -- Jessica Abrahams * Prospect *'Why do women tend to outperform men in education, yet earn less in the labour market? In this important new book, Tom Schuller shows that gender inequity should concern all of us. A society where women work below their level of competence is missing out on the chance to reach its potential. With pithy statistics, fascinating interviews and entertaining literary references, this book explains why the Paula Principle has emerged, and how we might work together to fix it.' * Andrew Leigh MP, author of The Economics of Just About Everything *‘[Schuller’s] passion for social justice is stamped on every page of a study whose clarity and well researched insights are captivating.’ * Times Higher Education *‘The Paula Principle is an important book. Tom Schuller presents fresh reasons which explain women’s continued disadvantage in the workplace and what can be done about this. The book’s case studies and examples also make the book eminently readable.’ -- Sue Williamson, senior lecturer at School of Business, Australian Defence Force Academy

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