Hospitality and service industries Books

1530 products


  • Gastrophysics

    Penguin Putnam Inc Gastrophysics

    10 in stock

    Book Synopsis

    10 in stock

    £15.20

  • Managing Risk in Sport and Recreation

    Human Kinetics Publishers Managing Risk in Sport and Recreation

    2 in stock

    Book Synopsis

    2 in stock

    £1,624.61

  • Great Games for Big Activity Balls

    Human Kinetics Publishers Great Games for Big Activity Balls

    1 in stock

    Book SynopsisAdd more fun, excitement, and variety to your physical education class or youth program with big activity balls. This book is ideal for anyone who works with kids and provides them with a variety of cooperative games, water games, and modified classic games. Table of ContentsGame Finder PrefaceAcknowledgmentsPart I. Learning About Big and Activity BallsChapter 1. Big Activity Ball Games: Huge Benefits, Huge Fun Chapter 2. The Nuts and Bolts of Using a Big Activity Ball Part II. Learning the GamesChapter 3. Big Cooperative Games: Activities Designed for Big PlayChapter 4. Super Sports: Traditional Games Played in a Big WayChapter 5. Humongous Playground Games: Large-Scale Versions of Favorite Childhood ActivitiesChapter 6. Big Athletic Games: Large Track-and-Field EventsChapter 7. Ginormous World-Record Challenges: Using Your Big Activity Ball to Earn a Place in History Chapter 8. Very Big Midways: Giant Carnival GamesChapter 9. Making a Big Splash: Playing Water Games With a Big Activity BallAbout the Authors

    1 in stock

    £18.99

  • Arcadia Publishing Diners of the North Shore Images of America

    15 in stock

    Book Synopsis

    15 in stock

    £19.99

  • Evolving Approaches to Managing Marine

    Lexington Books Evolving Approaches to Managing Marine

    Out of stock

    Book SynopsisEach year, thirteen million anglers enjoy the sport of saltwater angling in the United States, generating an estimated $30 billion in sales and supporting nearly 350,000 jobs. Recreational saltwater fishing, however, can significantly impact species of concern-species overfished or experiencing overfishing. Traditional angling controlsbag and size limits and restricted seasonshave fallen short in controlling fishing impacts and reducing conflicts among fishing and non-fishing interests. Evolving Approaches to Managing Marine Recreational Fisheries offers ways of overcoming such problems while providing anglers and the recreational service industry greater regulatory flexibility to enjoy the fruits of sportfishing. It features fourteen internationally recognized fishery experts presenting the pros and cons of using individual fishing quotas (IFQs), game tags, and angler management organizations (AMOs) in managing marine recreational fisheries, presenting both theoretical and practicalTrade ReviewHere at last is a collection of workable solutions to the vexing problem of allocating the rights to recreational fishing: the remaining untamed threat to fish stocks. While the grand masters of rights allocation—Arnason, Pearse, and Leal—are here, the excitement arises from the large number of new analysts who have been attracted to this policy conundrum. This is a must read for the genuinely engaged regulator. -- Michael Walker, Fraser Institute, CanadaWith a blend of common sense and innovative ideas, this book should serve as food for thought for managers of our coastal fisheries and the angling community. Looking to the future, traditional fishery management only means more of the same—closed seasons, restrictive size limits, rapidly shrinking bag limits, and dissatisfaction among recreational anglers. The market-based reforms discussed in Evolving Approaches offer some enlightened alternatives that have the potential to yield both healthy fisheries and happy anglers. -- Brian Yablonski, Florida Fish and Wildlife Conservation CommissionThis collection of chapters demonstrates that lessons learned from rights-based systems in commercial fisheries can be beneficially applied to the management of recreational fisheries. This book offers an excellent mix of theoretical and applied works that will be valuable reading on the frontiers of recreational fisheries management for both the participant and professional. -- Lee G. Anderson, University of DelawareLeal and Maharaj have brought together an impressive assembly of economists that have dealt with property rights in commercial fisheries and asked them to apply their expertise to recreational fisheries and their interaction with commercial fisheries. The result is a highly readable and thought-provoking book that no one who takes an interest in this issue should miss. -- Røgnvaldur Hannesson, Norweigan School of Economics and Business AdministrationTable of Contents1 Table of Contents 2 List of Tables and Figures 3 Acknowledgments Chapter 4 Introduction Part 5 I. Prospects for Recreational Fishing Rights Chapter 6 1. Evolution of Property Rights: Lessons of Process and Potential for the Pacific Northwest Recreational Fisheries Chapter 7 2. Recreational Fishing and New Zealand's Evolving Rights-Based System of Management Chapter 8 3. Can Transferable Rights Work in Recreational Fisheries? Part 9 II. Integrating Management of Commercial and Recreational Fishing Chapter 10 4. Allocation of Fishing Rights between Commercial and Recreational Fishers Chapter 11 5. Harmonizing Recreational and Commercial Fisheries: An Integrated Rights-Based Approach Part 12 III. IFQs and the Commercial Charter Boat Sector Chapter 13 6. Examining the Interface between Commercial Fishing and Sportfishing: A Property Rights Perspective Chapter 14 7. Sports Charterboat Quota Systems: Predicting Impacts on Anglers and the Industry Part 15 IV. Management Strategies for Saltwater Anglers Chapter 16 8. Fish Harvest Tags: An Attenuated Rights-Based Management Approach for Recreational Fisheries in the U.S. Gulf of Mexico Chapter 17 9. Angling Management Organizations: Integrating the Recreational Sector into Fishery Management 18 Index 19 About the Contributors

    Out of stock

    £91.80

  • Evolving Approaches to Managing Marine

    Lexington Books Evolving Approaches to Managing Marine

    Out of stock

    Book SynopsisEach year, thirteen million anglers enjoy the sport of saltwater angling in the United States, generating an estimated $30 billion in sales and supporting nearly 350,000 jobs. Recreational saltwater fishing, however, can significantly impact species of concern-species overfished or experiencing overfishing. Traditional angling controls_bag and size limits and restricted seasons_have fallen short in controlling fishing impacts and reducing conflicts among fishing and non-fishing interests. Evolving Approaches to Managing Marine Recreational Fisheries offers ways of overcoming such problems while providing anglers and the recreational service industry greater regulatory flexibility to enjoy the fruits of sportfishing. It features fourteen internationally recognized fishery experts presenting the pros and cons of using individual fishing quotas (IFQs), game tags, and angler management organizations (AMOs) in managing marine recreational fisheries, presenting both theoretical and practicTrade ReviewHere at last is a collection of workable solutions to the vexing problem of allocating the rights to recreational fishing: the remaining untamed threat to fish stocks. While the grand masters of rights allocation—Arnason, Pearse, and Leal—are here, the excitement arises from the large number of new analysts who have been attracted to this policy conundrum. This is a must read for the genuinely engaged regulator. -- Michael Walker, Fraser Institute, CanadaWith a blend of common sense and innovative ideas, this book should serve as food for thought for managers of our coastal fisheries and the angling community. Looking to the future, traditional fishery management only means more of the same—closed seasons, restrictive size limits, rapidly shrinking bag limits, and dissatisfaction among recreational anglers. The market-based reforms discussed in Evolving Approaches offer some enlightened alternatives that have the potential to yield both healthy fisheries and happy anglers. -- Brian Yablonski, Florida Fish and Wildlife Conservation CommissionThis collection of chapters demonstrates that lessons learned from rights-based systems in commercial fisheries can be beneficially applied to the management of recreational fisheries. This book offers an excellent mix of theoretical and applied works that will be valuable reading on the frontiers of recreational fisheries management for both the participant and professional. -- Lee G. Anderson, University of DelawareLeal and Maharaj have brought together an impressive assembly of economists that have dealt with property rights in commercial fisheries and asked them to apply their expertise to recreational fisheries and their interaction with commercial fisheries. The result is a highly readable and thought-provoking book that no one who takes an interest in this issue should miss. -- Røgnvaldur Hannesson, Norweigan School of Economics and Business AdministrationTable of Contents1 Table of Contents 2 List of Tables and Figures 3 Acknowledgments Chapter 4 Introduction Part 5 I. Prospects for Recreational Fishing Rights Chapter 6 1. Evolution of Property Rights: Lessons of Process and Potential for the Pacific Northwest Recreational Fisheries Chapter 7 2. Recreational Fishing and New Zealand's Evolving Rights-Based System of Management Chapter 8 3. Can Transferable Rights Work in Recreational Fisheries? Part 9 II. Integrating Management of Commercial and Recreational Fishing Chapter 10 4. Allocation of Fishing Rights between Commercial and Recreational Fishers Chapter 11 5. Harmonizing Recreational and Commercial Fisheries: An Integrated Rights-Based Approach Part 12 III. IFQs and the Commercial Charter Boat Sector Chapter 13 6. Examining the Interface between Commercial Fishing and Sportfishing: A Property Rights Perspective Chapter 14 7. Sports Charterboat Quota Systems: Predicting Impacts on Anglers and the Industry Part 15 IV. Management Strategies for Saltwater Anglers Chapter 16 8. Fish Harvest Tags: An Attenuated Rights-Based Management Approach for Recreational Fisheries in the U.S. Gulf of Mexico Chapter 17 9. Angling Management Organizations: Integrating the Recreational Sector into Fishery Management 18 Index 19 About the Contributors

    Out of stock

    £40.50

  • Entrepreneurialism and Tourism in Contemporary

    Rlpg/Galleys Entrepreneurialism and Tourism in Contemporary

    Out of stock

    Book SynopsisThis study examines the intersection of entrepreneurialism and the tourism industry in modern-day Vietnam and uses case studies from private tourism operators in Ho Chi Minh City to analyze the effects of development policies and market reforms.Trade ReviewEntrepreneurialism and Tourism in Contemporary Vietnam explores the entrepreneurial model of political governance in Ho Chi Minh City’s tourist industry. This is a thought-provoking book that provides important insights into the processes of development, entrepreneurialism, and tourism. This study is an intriguing and insightful contribution to tourism at the intersections of international capitalism, the state, and ongoing debates surrounding the changing face of Vietnam’s economy. -- Kimberly Kay Hoang, University of ChicagoJamie Gillen’s fascinating study of everyday life in the tourism industry in Ho Chi Minh City illuminates complex entanglements between culture and economy and between entrepreneurship and government. Resisting an easy distinction between socialism and the market economy, Gillen details how culture serves as a malleable resource for entrepreneurs and for officials, many of whom have adopted an entrepreneurial approach to contemporary governance. This book offers an important counter-narrative to claims that a globally ascendant neoliberalism is the primary motor driving contemporary economic policy in Vietnam. -- Ann Marie Leshkowich, College of the Holy CrossFocusing on the diverse entrepreneurial activities that have created a vibrant tourism sector in Ho Chi Minh City today, this work unravels the complex relationships between private actors and local government agencies in their quest for the tourism dollar. Providing a critical framework for the study of tourism entrepreneurship, and being highly cognizant of the nuances of a post-socialist setting, the author examines how entrepreneurial relationships are built less on distinctions between state and non-state enterprises, and more on an intricate blend of market opportunities and complex informal relations. -- Sarah Turner, McGill UniversityTable of ContentsChapter 1: Introduction Chapter 2: Rethinking Entrepreneurialism through Cultural-Economic Registers Chapter 3: A Battle worth Winning?: The Production and Protection of Culture in the Reform Era Chapter 4: State-non-State Coordination in the Ho Chi Minh City Tourism Industry Chapter 5: Commodifying Memory: Touring Warscapes in South Vietnam Chapter 6: Domestic Tourism in Vietnam: Disruptions of a Dialectic and a “Stereotypical” Response Chapter 7: Conclusion

    Out of stock

    £67.50

  • Clothing A Global History

    John Wiley and Sons Ltd Clothing A Global History

    1 in stock

    Book SynopsisBroad and engaging overview suitable for undergraduates in history, anthropology, cultural studies and fashion studies, as well as the general reader. Explains why we wear what we do, why most people in the world now dress very similarly and why those who resist Western dress do so.Trade Review"A short book, and an easy read that adds a fresh perspective to studies of global history, colonialism, economic development, military history, and the history of costume." Journal of Interdisciplinary History "No longer viewed as inconsequential, clothing has much to tell historians. Clothing fits very neatly within this new historiography." Journal of Social History "A model work of synthesis - lucid, lively, accessible, globally informed, stuffed with rich and fascinating examples, making good use of theory and comparison, and approaching its topic from economic, political, social and cultural points of view." Peter Burke, University of Cambridge "Robert Ross admirably weaves the history of dress into the broader contours of modernization and the rise and fall of western imperialism. Clothing offers the reader insights into the power of bodily adornment, both as a tool of western hegemony, and as a potential symbolic medium for nationalist aspirations of the colonized." John Mackey, Birmingham UniversityTable of Contents1. Introduction. 2. The Rules of Dress. 3. Redressing the Old World. 4. First Colonialisms. 5. The Production, care and distribution of clothing. 6. The Export of Europe. 7. Reclothed in Rightful Minds: Christian missions and clothing. 8. Re-forming the body: reforming the mind. 9. The Clothing of Colonial Nationalism. 10. The Emancipation of Dress. 11. Engendered Acceptance and Rejection. 12. Conclusion

    1 in stock

    £49.50

  • Clothing

    John Wiley and Sons Ltd Clothing

    2 in stock

    Book SynopsisIn virtually all the countries of the world, men, and to a lesser extent women, are today dressed in very similar clothing. This book gives a compelling account and analysis of the process by which this has come about. At the same time it takes seriously those places where, for whatever reason, this process has not occurred, or has been reversed, and provides explanations for these developments. The first part of this story recounts how the cultural, political and economic power of Europe and, from the later nineteenth century North America, has provided an impetus for the adoption of whatever was at that time standard Western dress. Set against this, Robert Ross shows how the adoption of European style dress, or its rejection, has always been a political act, performed most frequently in order to claim equality with colonial masters, more often a male option, or to stress distinction from them, which women, perhaps under male duress, more frequently did. The booTrade Review"A short book, and an easy read that adds a fresh perspective to studies of global history, colonialism, economic development, military history, and the history of costume." Journal of Interdisciplinary History "No longer viewed as inconsequential, clothing has much to tell historians. Clothing fits very neatly within this new historiography." Journal of Social History "A model work of synthesis - lucid, lively, accessible, globally informed, stuffed with rich and fascinating examples, making good use of theory and comparison, and approaching its topic from economic, political, social and cultural points of view." Peter Burke, University of Cambridge "Robert Ross admirably weaves the history of dress into the broader contours of modernization and the rise and fall of western imperialism. Clothing offers the reader insights into the power of bodily adornment, both as a tool of western hegemony, and as a potential symbolic medium for nationalist aspirations of the colonized." John Mackey, Birmingham UniversityTable of Contents1. Introduction. 2. The Rules of Dress. 3. Redressing the Old World. 4. First Colonialisms. 5. The Production, care and distribution of clothing. 6. The Export of Europe. 7. Reclothed in Rightful Minds: Christian missions and clothing. 8. Re-forming the body: reforming the mind. 9. The Clothing of Colonial Nationalism. 10. The Emancipation of Dress. 11. Engendered Acceptance and Rejection. 12. Conclusion

    2 in stock

    £17.09

  • Understanding Disney

    John Wiley and Sons Ltd Understanding Disney

    15 in stock

    Book SynopsisSince the 1930s, the Walt Disney Company has produced characters, images, and stories that have captivated audiences around the world. How can we understand the appeal of Disney products? What is it about the Disney phenomenon that attracts so many children, as well as adults? In this updated second edition, with new examples provided throughout,Janet Wasko examines the processes by which the Disney company one of the largest media and entertainment corporations in the world continues to manufacture the fantasies that enthrall millions. She analyses the historical expansion of the Disney empire into the twenty-first century, examines the content of Disney's classic and more recent films, cartoons and TV programs anddiscusseshow they are produced, considering how some of the same techniques have been applied to the Disney theme parks. She also discusses the reception (and sometimes, reinterpretation) of Disney products by different kinds of audiences.By looking at the Disney phenomenon from a variety of perspectives, she provides an updated and comprehensive overview of one of the most significant media and cultural institutions of our time. This important book by a leading scholar of the entertainment industries will be of great interest to students in media and cultural studies, as well as a broader readership of Disney fans.Trade Review"thorough and comprehensive"European Journal of CommunicationTable of ContentsPreface and Acknowledgments Chapter 1: Introducing the Disney Multiverse Chapter 2: Disney History(ies) Chapter 3: The Disney Empire Chapter 4: Corporate Disney in Action Chapter 5: Analyzing the World According to Disney Chapter 6: Dissecting Disney’s Worlds Chapter 7: Disney and the World Chapter 8: Living Happily Ever After? Notes Index

    15 in stock

    £54.00

  • Understanding Disney

    John Wiley and Sons Ltd Understanding Disney

    15 in stock

    Book SynopsisTrade Review"thorough and comprehensive"European Journal of CommunicationTable of ContentsPreface and Acknowledgments Chapter 1: Introducing the Disney Multiverse Chapter 2: Disney History(ies) Chapter 3: The Disney Empire Chapter 4: Corporate Disney in Action Chapter 5: Analyzing the World According to Disney Chapter 6: Dissecting Disney’s Worlds Chapter 7: Disney and the World Chapter 8: Living Happily Ever After? Notes Index

    15 in stock

    £17.09

  • Islamic Financial Services in the United Kingdom

    Edinburgh University Press Islamic Financial Services in the United Kingdom

    5 in stock

    Book SynopsisThis book emphasises the ways in which UK examples of Islamic financial provision illustrate both the main characteristics of Islamic financial teaching and some key issues in the situation of British Muslims.Table of ContentsForeword; 1. Introduction; 2. History of Islamic Financial Services in the UK; 3. Personal Accounts; 4. Personal Finance; 5. Home Finance; 6. Takaful; 7. Investments and Wealth Management; 8. Sukuk; 9. Business Finance; Conclusion; Glossary and Abbreviations; Index.

    5 in stock

    £94.50

  • Islamic Financial Services in the United Kingdom

    Edinburgh University Press Islamic Financial Services in the United Kingdom

    15 in stock

    Book SynopsisThis book emphasises the ways in which UK examples of Islamic financial provision illustrate both the main characteristics of Islamic financial teaching and some key issues in the situation of British Muslims.Table of ContentsForeword; 1. Introduction; 2. History of Islamic Financial Services in the UK; 3. Personal Accounts; 4. Personal Finance; 5. Home Finance; 6. Takaful; 7. Investments and Wealth Management; 8. Sukuk; 9. Business Finance; Conclusion; Glossary and Abbreviations; Index.

    15 in stock

    £27.90

  • Professional Services Leadership Handbook

    Kogan Page Professional Services Leadership Handbook

    15 in stock

    Book SynopsisNigel Clark is a non-executive director of the Professional Services Marketing Group. He is also the editor and lead author of the Professional Services Marketing Handbook, published by Kogan Page.Ben Kent is the founder-director of insight-led consultancy Meridian West. Ben advises leading professional and financial services firms and provides strategic research, consultancy and training.Alastair Beddow is a director at Meridian West, working with firms of all sizes to develop engaging, differentiated and successful client leading strategies.Adrian Furner is Managing Director of Kommercialize, a practitioner-led advisory firm focused on commercial excellence.Trade Review"This eminently practical handbook guides successful professionals on how to build the additional personal competencies they need to stand out as effective leaders. Through a robust interview process with industry leaders, as well as their many years of collective consulting experiences, the authors present a series of thoughtful frameworks and a synthesis of well-constructed leadership lessons. It all amounts to a really useful companion for those who have committed themselves to making the challenging personal transitions ahead - tomorrow's leaders!" * David Bowerin, former Head of Strategic Marketing at Citigroup *"The Professional Services Leadership Handbook is an excellent tool for future and experienced leaders operating in a dynamic, and ever changing business-to-business environment, where differentiation is a critical success factor, and where leaders often misunderstand how to lead. This is a must read handbook." * Michelle Jones, Chief Communications and Investor Relations Officer, CH2M *"The authors successfully distinguish the difference between delivering projects and leading professional services firms...This book helps to guide anyone in the industry from project / delivery management to leading teams and businesses to optimise performance." * Marc Barone, AECOM Sector Leader, Water EMIA *"At last a professional services leadership guide that's based on well researched and real experiences, I would recommend this is read by anyone who seriously wants to gain an extra edge." * Dennis Markey, FRICS *"An essential read if you are either a leader or an adviser to the top team of a professional services firm." * Gail Jaffa, Managing Partner, PSMG *"The Professional Services Leadership Handbook is really interesting, hugely practical and a thoroughly good read. Professionals entering the unfamiliar world of leadership will find clear, readable and entertaining advice, peppered with insights from firm leaders. The "how to" approach to knotty issues such as strategy, profitability and client focus is particularly helpful, as is the focus on you as a leader and how you can develop the right skills and mind-set. If you are a leader, or you want to be one, keep this book close, as it will be an invaluable companion. I wish it had been written twenty years ago!" * Nick Holt, Partner at SR Search and former Managing Partner, KLegal *Table of Contents Section - ONE: Business Leadership; Chapter - 01: Vision – How to Create and Implement a Robust Strategic Plan; Chapter - 02: Innovation – How to Reap the Benefits of Innovation in your Firm; Chapter - 03: Performance – How to Improve the Profitability of Client Engagements; Section - TWO: Client Leadership; Chapter - 04: Understanding – How to Stay Attuned to the Changing Needs of your Clients and Markets; Chapter - 05: Connecting – How to Foster a Client-Focused Culture in your Firm; Chapter - 06: Sales – How to Improve your Firm’s Client Development Success; Section - THREE: People Leadership; Chapter - 07: "Future-Fit" – How to Foster a Commercial Mind-Set in your Firm; Chapter - 08: Motivate and Collaborate – How to Create High-Performing Teams; Chapter - 09: Performance – How to Establish a Culture of Continuous Improvement; Section - FOUR: Self Leadership; Chapter - 10: Forward Reflection – How to Assess your Leadership Potential; Chapter - 11: Capability – How to Develop the Skills, Competencies and Experiences to be a Successful Leader; Chapter - 12: Balance – How to Succeed as a Leader without Burning Out

    15 in stock

    £37.99

  • Pattern Cutting and Making Up

    Taylor & Francis Pattern Cutting and Making Up

    15 in stock

    Book SynopsisMajor changes have occurred in the last few years in the methods of cutting and manufacturing outerwear. Light clothing companies are now manufacturing these heavy garments because of the development of fusible interlinings and new manufacturing techniques which have resulted in the deskilling of traditional tailoring methods. Outerwear has consquently assumed much greater importance in light clothing courses and this book - the first of its kind - has been written to reflect these industrial changes. It offers a course of practical and theoretical study which is related to specific garment types and fabrics. An essential manual for students at every level. Suitable for use in CGLI, BTEC and degree courses, this uniquely comprehensive work is certain to become a standard textbook on its subject.

    15 in stock

    £47.49

  • International Hospitality Management

    Taylor & Francis Ltd International Hospitality Management

    15 in stock

    Book SynopsisInternational Hospitality Management: concepts and cases brings together the latest developments in global hospitality operations with contemporary management principles. It develops a critical view of the management practices and the traditional theories, analysing how appropriate they are to the hospitality and tourism industries in a multicultural context.International Hospitality Management is designed to instil a greater awareness of the cultural factors influencing the strategies and performances of hospitality organization. This approach focuses on a critical analysis of the relevance and application of general management theory and practice to the hospitality industry. Consisting of eleven chapters to meet with the average semester duration, each deals with a major topic of international management, with thoroughly developed with consistent learning features throughout, including: Specified learning outcomes foTable of Contents1. Welcome: An Introduction to International Hospitality Management 2. Cultures and the Challenges of International Hospitality Management 3. The International Hospitality Industry 4.Exploring the International Environment 5. International Marketing 6. International Hospitality Market Entry 7. Strategic Planning and International Hospitality Enterprises 8. International Human Resources Management: Managing Diversity 9. Entrepreneurship and SMEs in the Global Market 10. Managing Social Responsibility in International Hospitality 11. The Analysis of International Hospitality Management

    15 in stock

    £52.24

  • Patisserie

    Taylor & Francis Patisserie

    15 in stock

    Book SynopsisThis classic book, widely known and used by patissiers is a professional text on the art of patisserie. In the twenty years that Patisserie has been published there have been great changes in almost every aspect of this art, and the author has thoroughly updated this new edition to take account of these.Updated in paperback format the revised edition of this classic text is now even more affordable, practical and enjoyable. Complete with the original, beautiful seventy-three colour photographs, each shows clearly how the finished product should be presented, and a wide range of diagrams demonstrate the more complex processes.New dishes have been added, for example, pavlova, sticky toffee pudding, blinis, pasta dough, frangipan apple, cheesecake, and sugar balls, while some of the existing ones have been amended or replaced. Additional information on fruits, and on using eggs or egg substitutes in patisserie have been included. Of special interest are the chapters on equipment, commodities, and hygiene, which include the provisions of the Food Hygiene (Amended) Regulations 1990, as far as they affect the patisserie section of the catering industry.Table of ContentsPatisserie equipment, hygiene and ingredients; Short pastries, flans and tarts; Puff pastries; Sponge goods; Meringue goods; Cakes; Chou pastries; Torten and gateaux; Petits fours secs; Petit fours glaces; Afternoon tea fancies; Savoury goods; Fermented goods; Sweet sauces; Bavarois and jelly sweets; Fruits and other sweets; Puddings; Chocolate work; Almond and other pastes; Sugar work; Preserves, creams and icings; Ices; Glossary of patisserie terms; Temperature conversion table; Index.

    15 in stock

    £45.59

  • Advances in Services Marketing and Management

    Emerald Publishing Limited Advances in Services Marketing and Management

    1 in stock

    Book SynopsisPart of a series which offers an interdisciplinary approach to the research and practice in services, this title discusses a variety of topics in the field.

    1 in stock

    £85.99

  • Advances in Culture Tourism and Hospitality

    Emerald Group Publishing Limited Advances in Culture Tourism and Hospitality

    1 in stock

    Book SynopsisSeeks to increase understanding and description of human behavior, conscious and unconscious meaning, and implicit/explicit decision processes applied to living and making major and everyday choices from where to live, how culture affects thinking and actions; marriage, children; work choices and behavior; leisure pursuits; and, travel behavior.Table of ContentsChapter 1: Fables of the Reconstruction or Reconstruction of the Fables? Pragmatic Aesthetics for Advancing Tourism, Culture, Place, and Community. Chapter 2: Lived Experience Theory In Travel And Tourism Research. Chapter 3: Photo Website-Induced Tourism. Chapter 4: Making the memory come alive and active: using oral history in tourism and leisure research. Chapter 5: Following the recommendation by .Emerged standards undermining the validity of empirical tourism research. Chapter 6: Gender in Backpacking and Adventure Tourism. Chapter 7: Interpreting Service Processes Through Service Blueprinting. Chapter 8: Advancing Theory on Consumer Plans, Actions, and How Marketing Information Affects Both. Chapter 9: A Model of Humour in the Tourist Experience. Chapter 10: Assessing All-Inclusive Pricing from the Perspective of the Main Stakeholders in the Turkish Tourism Industry. Chapter 11: Advancing And Testing Theories Of How Visitors Assess Historical Districts As Tourism Destinations With Use Of Repertory Grid Analysis And Laddering Analysis.

    1 in stock

    £66.74

  • Advances in Hospitality and Leisure

    Emerald Publishing Limited Advances in Hospitality and Leisure

    Out of stock

    Book SynopsisFeatures insights of a host of scientific studies pertaining to hospitality, leisure, and tourism, while providing a forum to stimulate discussions on contemporary issues and trends essential to theory advancement, as well as professional practices from a global perspective. This work focuses on divulging the innovative methods of inquiry.Table of ContentsA Comparative Analysis of Multicultural Involvement in Culture and Art Activities. (Sangkwon Lee, J.T. O'Leary). The Impact of Training on Interfirm Dynamics Within a Destination Quality Network: The Case of the Fuchsia Brand, Ireland. (M. Woods, J. Deegan). The Hidden Costs of Cheap Group Tours A Case Study of Business Practices in Australia. (B. Prideaux et al.). Theme Park Visitors' Dynamic Motivations. (Hsin-You Chuo, J.L. Heywood). Impacts of No-Escape Natural Disaster on Tourism: A Case Study in Taiwan. (Tzung-Cheng Huan, Chin-Fa Tsai, L.B. Shelby). Predictive Model for Repeat Visitors to Singapore. (Hui Tak-Kee, D. Wan). Swedish Hotel Service Quality and Loyalty Dimensions. (P. Schofield, N. Katics). Value Relevance of Equity, Earnings and Capital Structure in the Restaurant Industry. (A. Upneja, N. Hua). The Relationship Among Trustworthiness, Time Lapse, and Online Reservation in the Hospitality and Tourism Industry. (D.Y. Chang, F. Belanger, M. Uysal). Youth Patrons' Trip Preferences and Perceptions of Accommodations in Switzerland. (C. Johnson et al.). Trends in Tourism Accommodation Investment in Australia. (M. Haque). International Visitors' Perceptions of Oklahoma. (Suosheng Wang). The Effects of Airfares and Foreign Exchange Rates on Global Tourism. (H.G. Iroegbu). Customers' Preferences to Healthy Meals. (W. Legrand, P. Sloan). An Investigation of Perceived Justices and Customer Satisfaction. (D.E. Severt).

    Out of stock

    £93.99

  • Advances in Culture Tourism and Hospitality

    Emerald Publishing Limited Advances in Culture Tourism and Hospitality

    Out of stock

    Book SynopsisPresents answers to the following questions: how do tourists go about seeking high novelty and yet return to the same destination? How do some firms in the same industry end up embracing industrial tourism while other firms reject such business models? How do executive leadership styles affect employee satisfaction in international tourist hotels?Table of ContentsPerceived Risk and Novelty-Seeking Behavior: The Case of Tourists on Low-Cost Travel in Algarve (Antonia Correia, University of Algarve), Industrial Tourism Theory and Implemented Strategies (Elspeth A. Frew, La Trobe University), Independent Traveler Decision-Making (Kenneth F Hyde, AUT University), Mural-based Tourism as a Strategy for Rural Community Economic Development (Rhonda L.P. Koster, Lakehead University), Leadership Style and Employees Job Satisfaction in International Tourist Hotels (Chien-Wen Tsai, Ming-Hsin University of Science and Technology), Action and Outcome Metrics for Evaluating Destination Marketing Programs (Arch Woodside, Boston College, and Marcia Sakai, University of Hawaii)

    Out of stock

    £82.99

  • Ricks Cafe

    Rowman & Littlefield Ricks Cafe

    Out of stock

    Book SynopsisTrade Review"An exhilarating saga."—Portland Tribune"A woman alone in Morocco with an insurmountable task, and she did it with honesty and taste. Kathy Kriger is an entrepreneur, a cook, and a woman with a dream and the tenacity to get what she wants. I was there, and I saw it—Rick's Café in Morocco. The food was delicious, the ambiance perfect, and she's written it all down so you can savor it, too!"—Jessica Rains, daughter of Claude Rains (Captain Renault) and coauthor of Claude Rains: An Actor's Voice"As determined, elegant, and eloquent as the lady herself, this is an adventure worth taking. A great read deliciously topped with great recipes. Thank you, Kathy, for 're-creating' Rick's and taking us along for the ride."—Monika Henreid, daughter of Paul Henreid (Victor Laszlo)"A cultural adventure that has all the twists and turns of a Moroccan medina, this wry and charming story of what it takes to bring to life a cinema legend is a smoky love song played with soul on Sam's piano. For true aficionados, the cocktail recipes are included."—Tilar J. Mazzeo, New York Times bestselling author of The Widow Clicquot: The Story of a Champagne Empire and the Woman Who Ruled It "An extraordinary tale of perseverance, guts, and good humor with more twists and turns than the movie Casablanca itself. It's a great read!"—Suzanna Clarke, author of A House in Fez: Building a Life in the Ancient Heart of Morocco

    Out of stock

    £17.09

  • Chronicles of a Fashion Buyer

    Schiffer Publishing Ltd Chronicles of a Fashion Buyer

    15 in stock

    Book SynopsisFashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian kingpins to living in indigenous villages, she has relied on her street smarts and fear of her uncle in order to outwit the industry tyrants at their own game. The underdog becomes the overlord (at-large). You''ll want to grab a notebook for all the business (and life) tips this read has to offer. Advance warning, this book will convince you to become a proponent of child labor, an advocate of GMO, and a cynic of organic cotton.

    15 in stock

    £19.54

  • From Old Quebec to La Belle Province

    John Wiley & Sons From Old Quebec to La Belle Province

    10 in stock

    Book SynopsisMaking sense of why Quebec changed its tourism marketing brands leading up to Expo 67 and shifting travel writers' reactions to the province.Trade Review"The first comprehensive history of tourism in Quebec, From Old Quebec to La Belle Province deserves a wide audience among Canadian historians. Its most important contribution is Neatby's ability to draw connections between tourism and Quebec's broader political culture." Michael Dawson, St Thomas University"Abundantly illustrated, [From Old Quebec to La Belle Province] is well researched, relying not only on government documents, newspapers, guidebooks, and promotional materials but also on numerous books and magazine articles from those who made the journey. The book is an important contribution to the global history of tourism." Choice

    10 in stock

    £31.00

  • The Business of Baseball

    McFarland & Company The Business of Baseball

    Out of stock

    Book SynopsisThis work examines the business of baseball, addressing its significant problems and proposing solutions. It covers some of major league baseball's greatest players and their effect on the business. The roles of franchise owners, commissioners, and players' unions in organized baseball are covered.

    Out of stock

    £27.54

  • The Privatization of Police in America An

    McFarland & Company The Privatization of Police in America An

    Out of stock

    Book SynopsisAddresses the impact and implications of private policing on public streets in America, taking a look at private policing from conceptual, historical, economic, legal and functional perspectives. The text focuses on a private policing patrol program in a community on the south side of Chicago.

    Out of stock

    £20.89

  • Free Agency and Competitive Balance in Baseball

    McFarland & Company Free Agency and Competitive Balance in Baseball

    Out of stock

    Book SynopsisExamines how baseball has prospered and suffered during the free agency era, based on how the game's various revenue streams are allocated. This book further examines the revenue sharing plan in baseball's collective bargaining agreement, identifying flaws that may well undermine its long-term effectiveness.

    Out of stock

    £23.74

  • Baseball Inc The National Pastime as Big Business

    McFarland & Company Baseball Inc The National Pastime as Big Business

    Out of stock

    Book SynopsisExamines the commercial elements of organized baseball, emphasizing on the dual roles - competitive sport and profitable business. This work features twenty-five essays, covering five areas integral to the economic side of baseball: business and finance, human resources, international relations, management and leadership and sports marketing.

    Out of stock

    £27.54

  • The Sporting Goods Industry History Practices and

    McFarland & Company The Sporting Goods Industry History Practices and

    Out of stock

    Book SynopsisSuitable for students and professionals, this work offers insight into various functions of the sporting goods industry. Chapters cover the development of the industry; the industry's structure and size; manufacturers' products and market shares; channels of distribution; sports medicine and product liability; sports marketing; and more.

    Out of stock

    £20.89

  • Homeland Security for the Private Sector A

    McFarland & Company Homeland Security for the Private Sector A

    Out of stock

    Book Synopsis The field of homeland security is only a few years old, and is changing rapidly as new practices emerge to safeguard America''s cities, towns, and citizens from future terrorist attacks. Private sector companies are also developing new practices in this emerging discipline to protect their operations, employees, and customers. Executives and consultants have devised measures to protect private buildings, ensure that citizens are properly evacuated if a crisis occurs, and online databases from compromise. This volume collects the best homeland security practices from the private sector for the use of business persons and citizens throughout the nation. It includes a wide range of essays published since September of 2001. Also included is a regional resource directory, a national resource directory, a bibliography, and an index.

    Out of stock

    £35.96

  • Cash and Carry

    McFarland & Company Cash and Carry

    Out of stock

    Book Synopsis C.C.Cash and Carry Pyle made several fortunes representing professional football and tennis players--before losing everything and disappearing into history''s dustbin. This work reevaluates Pyle''s fast life and times while analyzing his extraordinary and enduring legacy. In 1925, Pyle rocked the sports world by inducing Red Grange to abandon the leafy confines of the University of Illinois for pro football, in essence thumbing his nose at protesting academics who insisted the move would irreparably harm both the college game and Grange''s career. The book continues through all of Pyle''s successes, and more than a few of his failures, including his signing of controversial French tennis star Suzanne Lenglen and his near-bankruptcy following losses incurred staging the short-lived annual Bunion Derby, as newspaper columnists dubbed the notorious 3,470-mile transcontinental footrace first held in 1928.

    Out of stock

    £20.89

  • Breaking the Banks in Motor City

    McFarland & Company Breaking the Banks in Motor City

    Out of stock

    Book Synopsis This history tells the relatively unknown story of how the Detroit automobile industry played a major role in the 1933 banking crisis and the subsequent New Deal reforms that drastically changed the financial industry. Spurred by failed decision making and conflicts of interest by automobile industry leaders, Detroit banks experienced a critical emergency, precipitating the federal closure of banks on March 4, 1933, the first in a series of actions by which the federal government acquired power over economics previously held by states and private industrial and financial interests.

    Out of stock

    £20.89

  • The Star Shiner Memoir of a Celebrity MakeUp

    McFarland & Company The Star Shiner Memoir of a Celebrity MakeUp

    Out of stock

    Book SynopsisThe Star Shiner poses the question: Can a young man from a small rural Kentucky town - fleeing a domineering mother and an abusive, alcoholic father - find recognition and happiness in New York city, working with the high-powered fashion and cosmetic industries, and with some of the world's most famous people--without losing his values and his soul?

    Out of stock

    £20.89

  • Global Health Care Markets

    John Wiley & Sons Inc Global Health Care Markets

    Out of stock

    Book SynopsisKeeping in step with the ever expanding global economy, health care providers and pharmaceutical companies are establishing themselves in foreign health markets at an unprecedented rate. The question is, How can these organizations prepare themselves for the challenges and opportunities they will find in today''s worldwide health care marketplace? Written by an international panel of highly acclaimed health care experts, Global Health Care Markets is a comprehensive guide to the current state of health care delivery systems worldwide. This much-needed resource profiles the world''s most significant regions and markets, analyzes the important trends in international medicine and technology, and provides helpful projections of the opportunities for providers, vendors, agencies, and governments.Trade Review"Health care executives need a practical 'how to' guide for understanding the impact of technology on global markets. This is just such a book." (Paul W. Nice, national director, eHealth, Alliances Oracle Corporation) "This book is a comprehensive and informative guide to health policy and health systems throughout the world. It is an invaluable source for all those interested in the theory and practice of health care delivery and health policy, internationally." (Richard G. A. Feachem, director, Institute for Global Health and professor of International Health, University of California, San Francisco, and University of California, Berkeley) "This book is a great storehouse of valuable information on health care systems around the world. I expect to refer to it often." (Alain Enthoven, Marriner S. Eccles Professor of Public and Private Management, Graduate School of Business, Stanford University)Table of ContentsUNDERSTANDING GLOBAL HEALTH MARKETS AND THE FORCES THAT SHAPE THEM. Understanding Global Health Systems. Comparing Global Health Systems: Lessons and Caveats (T. Marmor). Trends in Expenditures, Access and Outcomes Among Industrialized Countries (G. Anderson & P. Hussey). Critical Issues in Evaluating Global Markets (H. Kahn & M. Ware). When Managed Care Doesn't Travel Well: A Case Study of South Africa (B. Gould). The Role of Regulation in Global Managed Care (L. Snyder & L. Norwalk). Emerging Developments. Accreditation and Globalization (K. Donahue). Information and Communication Technology (J. Sarasohn-Kahn). Projecting the Impact of Trade Regulations (J. Murray & A. Mencik). EUROPE. European Union. The Netherlands (K. Okma). Germany (R. Busse). Spain (A. Granados & P. Gallo). France (S. Sandier & P.-J. Lancry). United Kingdom (D. Duffy). Non-European Union. Israel (A. Lowey-Ball). Poland (R. Bushko). The Russian Federation (Y. Lavinski & S. Vasilev). LATIN AMERICA. Brazil (D. Whitaker & B. Camac). Argentina (P. Doulton). Chile (P. Vitacolonna & F. Schenkel). Mexico (N. Sekhri). Culture Clash: A Case Study of Mexico (K. Batchelder & L. McGriff). PACIFIC BASIN. Malaysia (T. Dato', et al.). Philippines (B. Reverente). Australia (R. Schneider). New Zealand (M.-A. Boyd & N. Sheridan). ASIA. China (R. Schulze). Hong Kong (Y. Chiu). India (N. Sekhri). Japan (A. Yoshikawa). NORTH AMERICA. Canada (T. Noseworthy). United States of America (N. Sekhri).

    Out of stock

    £72.86

  • Leading for Growth

    John Wiley & Sons Inc Leading for Growth

    1 in stock

    Book SynopsisHow any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank.Table of ContentsIntroduction: There is No Door Number Three 1The pursuit of relentless growth has one underlying premise: You get better or you get worse. You can’t stay the same. This book is for all companies that are tired of treading water. Part One: Prerequisites for Relentless Growth 7 1. What Business Are You Really In? 9Umpqua started to take off when we decided we were really in the retail business, not just the banking business, and started learning from successful retailers like Nordstrom. This chapter offers advice to help you discover what business you are really in. 2. Never-Ending Discipline 23Leaders need to realize that growth is not a project, not a quick fix. You must have the discipline to realize you never have it made. 3. Have Positive Passion 30Be relentless about your vision. Know what you stand for. We call ourselves The World’s Greatest Bank. It helps us stand out with our customers, but more than that, it creates positive passion within the company. 4. Snap the Rubber Band Syndrome 40Each of us has a rubber band attached to our backside, connected to tradition. This chapter offers strategies to help people overcome the pull of comfortable routines. 5. What’s Going On Behind Your Back? 49Having the right strategy is meaningless unless you can execute it flawlessly on the ground. This chapter explains how to put systems in place to inspect the execution of strategy at the lowest level. Part Two: Roles of a Leader 57 6. Support Your People—and Hold ’Em Accountable 59Leaders have many roles, but support and accountability are critical—and they go hand in hand. 7. Give Them the Power 69In the past, the leader was the guy with the answers. Today, you have to empower the people closest to the action to come up with their own answers. 8. Rise Above the Battlefield 79Leaders need to rise above the battlefield to achieve a strategic perspective on the company. I explain the tactics I use to get above the fray and—just as important—how I help the people on my executive team do this as well. 9. Explain Your Movie 87Leaders cannot delegate the job of explaining their vision for the company—what I call “this movie that’s playing in my head.” 10. Be Real 94If you can’t be yourself, you can’t lead. It’s as simple as that. Part Three: Master the Basics 101 11. Sweat the Small Stuff 103Every great company sweats the details. In this chapter, I talk about how great companies such as Disney sweat the small stuff. 12. Who Do You Want on Your Bus? 109In Good to Great, Jim Collins says that you’ve got to get the right people on the bus. I think that is exactly right. But who are the right people? 13. Keep Your Board Strong—and Informed 118Companies can’t move fast if the executive team has to drag the board of directors along with it. This chapter describes how I work with my board to keep us all aligned and on track. 14. Intangibles Matter Most 128In a service business like ours, the most important metrics measure things that are intangible. Part Four: Marketing, Marketing, Marketing 139 15. Find the Revolution Before It Finds You 141Revolutions are going on all the time in consumer preferences, in technology, in marketing, and in other areas. We do a number of things at Umpqua to find these revolutions before they overwhelm us. 16. Your Brand is You 150People don’t like faceless bureaucracies. They like real people, real personalities. We’ve achieved remarkable success by staying true to ourselves. Some people say we’re corny, but it’s who we are—and people respond. 17. Serve the Customer 158This chapter details our Universal Associates program: every associate in our stores is trained to be able to handle any task a customer requires. This sharply sets us apart from our competition. What are you doing to set yourself apart? 18. Put Design into Everything You Do 165Design encompasses much more than just the physical layout of stores or products. When design is used effectively, it brings every aspect of your business into alignment so that everything reinforces and supports everything else. Part Five: Leading Your Culture 173 19. Be There 175Maintaining a culture is like raising a teenager. You’re constantly checking in. “What are you doing? Where are you going? Who are you hanging out with?” 20. Keep Your Balance 184Leading for growth is a high-wire act—and there are many dimensions to keeping your balance. 21. Remember Who You Are 193The biggest danger of relentless growth is that your very growth will undermine the qualities that produced that growth in the first place. You’ve also got to know what not to change—what to maintain if you want to stay on track. 22. Mergers and Acquisitions Done Right 201A lot of Umpqua’s growth has come from acquisitions, which have the potential to disrupt or dilute the acquiring company’s culture. We have not allowed that to happen. Conclusion: Making Relentless Progress 211The key to growth is making progress every single day. Acknowledgments 215 The Authors 217 Index 219

    1 in stock

    £17.59

  • The Internet and Travel and Tourism Education

    Taylor & Francis Inc The Internet and Travel and Tourism Education

    1 in stock

    Book SynopsisDesign and implement successful Web-based courses!This wide-ranging book discusses both the micro and macro aspects of using the Internet to enhance your travel and tourism curriculum. The Internet and Travel and Tourism Education offers useful insights for both novices and experienced users. With these suggestions, you can use online resources to contribute to your class objectives. The innovative teaching strategies presented in The Internet and Travel and Tourism Education will not soon become outdated. Instead of being based on fast-changing technical details, such as specific programs, the ideas are rooted in the way information is presented and absorbed. By tapping the power of the Internet, you can find more effective ways to teach the skills and facts your students need. The Internet and Travel and Tourism Education provides helpful advice and information on essential aspects of this powerful tool, including: Web-based instruction studentsâperceptions Table of ContentsContents Preface Tourism Education and the Internet: Benefits, Challenges and Opportunities Teaching Global Tourism Geography Using the Internet: A Case Study of the Paradigm Shift in Educational Technology Technology by Degrees: Teaching Information Technology to Tourism Undergraduates--A Case Study Technology and Tertiary Tourism Students: An Australian Perspective Creating a Virtual Learning Community Studies in Tourism and Hospitality Management: Embracing Change and Incorporating Technology in the Development, Delivery and Evaluation of Subject Material Collaborative approach to Multimedia Courseware Design and Development Creating a Hospitality Sales Management Course on the Web: Lessons for the Beginner The Virtual Enterprise: Using Internet Based Technology to Create a New Educational Paradigm for the Tourism and Hospitality Industry Restaurant Management and Operations: A Tourism Virtual Experience Index Reference Notes Included

    1 in stock

    £42.74

  • Up in the Air

    Cornell University Press Up in the Air

    1 in stock

    Book SynopsisUsing a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance competing interests.Trade ReviewUp in the Air is a fascinating account of the airline industry and its evolution.... Flying is an integral part of today's world and the low-cost airline model has increased this exponentially. As such a significant piece of our infrastructure it is important that we have a well-developed understanding of the necessary underpinnings of this complex business model. The authors have added first, a balanced, historical perspective of the business development and employee relations within airlines. Second, they offer strategic thinking from their research, which allows for sound planning within contemporary expectations of stakeholders at all levels. Third, they offer solutions for the growth and development of sound employee relations. For the human resource professional there is much value within this work. It is airline specific yet most readers would have a broad understanding of the salient arguments. It has research outcomes and analysis which are transferable to the workplace and HR strategic thinking and planning. It contains valuable models and diagrams, is well annotated and referenced. While academic in style, it is an easy read and tightly structured. It is also well written and has a clear place in today’s employee relations literature. -- Geoff De Lacy * Asia Pacific Journal of Human Resources *Up in the Air tackles the complex external and internal environments of the world's airline industry. The authors are an impressive combination of Australian, European and U.S. employment relations scholars with significant research expertise in the airline industry.... This book is equally valuable in the classroom and the boardroom. The authors' use of a comparative industrial relations approach enriches one's understanding of the complex nature of employment relations. It would be lamentable not to recognize that this book's value extends far beyond airlines. The airline industry has a dynamic internal and external environment with employees spread around a nation or world; frontline employees make important decisions at any hour of the day or night. This book is instructive for successful employment relations strategy in a wide range of industries—particularly those with knowledge workers and/or dispersed frontline decision makers. -- E. Patrick McDermott * Journal of Industrial Relations *The book provides a detailed overview of the recent evolution and transformation of the U.S. civil aviation industry, especially the impact of low-cost competition and September 11, and it includes a penetrating analysis of the relative performance of different airlines. It pays adequate tribute to the importance of the old 'legacy' airlines in the industry, many of which have been national flag-carriers, though it pays particular attention to new entrants. Although the focus is on the US, the analysis is extended to other markets in Europe and Asia to produce a comprehensive account of competition, business strategies and human resource management in the world airline industry.... On the whole, the book is intellectually stimulating and a pleasure to read. It asks the right questions and combines thorough empirical research and informed analysis to answer them. The ideas, arguments and empirical analysis presented merit close attention and wide discussion. The authors even offer a road map to success for consumers, employees, and investors. While the book makes a significant contribution to the literature on human resource management and employment relations in the aviation industry, it is also useful as a starting point for future research. -- Stefan Zagelmeyer * Personnel Review *There is much to be appreciated about the contribution of Up in the Air that extends beyond the boundaries of the airline industry. The carefully explained lessons of the industry should be of interest to those in other industries where managers may believe that price competition necessitates 'bleak house' approaches to employment relations.... Overall what I most value about this book is its undeniable optimism and the pathway it describes to more sustainable employment relations strategies. This is not a naive optimism but is well-founded; securely anchored in insightful scholarly observations of what works in this fascinating industry. -- Peter Waring * Critical Perspectives on International Business *This refreshingly readable and persuasive book challenges the emerging orthodoxy that low-cost must mean low staff morale and low customer satisfaction. Drawing on examples from across the world, including 'legacy' airlines such as British Airways and new entrants such as Ryanair and easyJet, the authors analyse the competitive and employment-relations strategies that airlines have adopted. Outcomes for customers, employees, and other stakeholders are analysed. The authors categorise employment-relations strategies as either controlling employee behaviour, or aiming to foster commitment.... The authors suggest that the genuine partnerships should feature: joint commitment to the success of the enterprise; efforts to build trust; employment security in exchange for flexibility; quality training programmes; information sharing and joint problem solving with managers and employees. -- Jim McAuslan * The Log *What can airlines do in this new environment to overcome the obstacles and move toward sustainable profits? That is the subject of Up in the Air; to explain how the industry got to this point and what can be done to make it profitable. The central thesis, backed up with strong evidence, is that employee and customer satisfaction can coexist with increased revenue and profits.... Up in the Air uses statistics and anecdotes effectively. There are many tables and charts, but they are simple and usually easy to understand. There are also interviews with leading industry experts and company officials as well as stories of successes and failures.... This is an informative, balanced, well-researched, astute, and instructive treatise on the airline industry. The book is quite accessible to readers who are neither economists nor familiar with the industry. -- Carl Barsky * Monthly Labor Review *Table of ContentsPreface 1. Low-Cost Competition in the Airline Industry 2. Developments in the U.S. Airline Industry 3. Developments in the Airline Industry in Other Countries 4. Industry Trends in Costs, Productivity, Quality, and Morale 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair 6. The Legacy Responses: Alternative Approaches 7. Building a More Balanced Airline Industry Notes Index

    1 in stock

    £26.09

  • Baseball in Baltimore The First Hundred Years

    Johns Hopkins University Press Baseball in Baltimore The First Hundred Years

    10 in stock

    Book SynopsisThe author presents a portrait of the players, managers, ballparks and games which shaped the history of America's national pastime in one of the country's oldest baseball towns. The history starts with the Excelsio's first game in 1859 and concludes with the city's return to the majors in 1954.Trade ReviewThe subject of 'Baseball in Baltimore' is old-time baseball, much of it the minor-league variety, and it treats that subject with all the thoroughness and affection it deserves... [Bready] loves the good old days, and here he reminds us that they really were good... He knows his baseball history inside out, and writes about it with ardor... The definitive book on a subject of enduring allure. -- Jonathan Yardley Washington Post The author of this beautiful book, James Hall (Jim) Bready, not only know more than anyone alive about Baltimore baseball in the the last half of the 19th and the first half of the 20th centuries. He probably also know more than most people about the political, social, economic, popular, and general history of Maryland, including-speaking metaphorically and otherwise-warts and all, where the bodies are buried and some stories that have never been published and probably never will be. -- John Goodspeed Easton Star DemocratTable of ContentsPrefaceChapter 1. The BeginningsChapter 2. The Lord BaltimoresChapter 3. Early-Times BaseballChapter 4. A Second Major, Even a ThirdChapter 5. Three Pennants in a RowChapter 6. Heroes of LegendChapter 7. Down from the TopChapter 8. New Century, New LeagueChapter 9. The High MinorsChapter 10. The Federal LeagueChapter 11. The Kid from Emory StreetChapter 12. The Endless-Chain ChampsChapter 13. Yea, Black Sox!Chapter 14. Yea, Elites!Chapter 15. Years of UnsuccessChapter 16. The Year of Double FoursChapter 17. The Road to the MajorsBy the NumbersSuggested Reading Index

    10 in stock

    £38.00

  • PlaybyPlay Radio Television and BigTime College

    Johns Hopkins University Press PlaybyPlay Radio Television and BigTime College

    Out of stock

    Book SynopsisPlay-by-Play is an eye-opening look at the political infighting invariably produced by the deadly combination of university administrators, athletic czars, and huge revenue.Trade ReviewVery well researched and thorough... A welcome feature is a detailed, exhaustive time line of the intersecting strands of college sports and electronic media over the years. An additional bonus that closes the book is its helpful bibliographic essay, which functions as a literature review covering archives, general works, legal issues, and periodic literature and should be a boon for further research. Library Journal In addition to its obvious appeal to sports fans, Play by Play provides an interesting examination of how society deals with new innovations and their changes over time, the conditions under which cartels attempt to organize, and the factors in their success or failure. -- Stanley L. Engerman Journal of Economic History Based on a nearly exhaustive investigation into the primary sources, including some fifty archives,... Smith's research makes abundantly clear that the presidents and athletic departments of America's leading education institutions have consistently tried to use the media-newspaper, radio, and television-for their own gain. -- Randy Roberts Journal of American History Smith's book provides a mother lode of information for those interested in the merger of big-time sports with big-time media... Smith has clearly combined a fan's interest with a scholar's devotion in researching his subject. -- Thomas Alan Holmes Aethlon No one knows more than Ronald A. Smith about the history of intercollegiate sports in the United States... [ Play-by-Play] offers an extraordinarily detailed historical examination of the relationship among top-flight college sports (principally football), the National Collegiate Athletic Association (NCAA), and television. -- Warren Goldstein American Historical Review A well-researched, historical analysis... Provides an often troubling account of the corruptive power of money, broken promises, misguided priorities, crushed dreams and academic compromises. Not exactly uplifting stuff, but required reading for anyone who wants to gain a greater understanding of why it's too often true that concerns about the records of a university's football and basketball teams seem more important than the quality of a school's faculty or the educating of its students. -- K. Tim Wulfemeyer Journalism and Mass Communication EducatorTable of ContentsContents: Acknowledgments Introduction 1 The Media and Early College Sport 2 Marconi, the Wireless, and Early Sports Broadcasting 3 The Broadcasters 4 Graham McNamee and Ted Husing Dominate the Airwaves 5 The Radio Threat to College 6 In the Image of Rockne: Notre Dame and Radio Policy 7 Radio Goes "Bowling": The Rose Bowl Leads the Way 8 Sport and the New Medium of Television 9 Networks, Coaxial Cable, Commercialism, and Concern 10 Notre Dame Chooses Commercial TV 11 Penn Challenges the NCAA and the Ivy League 12 The NCAA Experimental Year and Reactions 13 Networks: The Du Mont Challenge 14 Regional Conferences Challenge a National Policy 15 TV and the Threat of Professional Football 16 Roone Arledge and the Influence of ABC-TV 17 Advertising, Image versus Money, and the Beer Hall Incident 18 The Television Announcer's Role in Football Promotion 19 The Cable Television Dilemma: More May Be Less 20 TV Money, Robin Hood, and the Birth of the NCAA 21 TV Property Rights and a CFA Challenge to the NCAA 22 Oklahoma and Georgia Carry the TV Ball for the CFA Team 23 TV, Home Rule Anarchy, and Conference Realignments 24 Basketball: From Madison Square Garden to a Televised Final Four 25 TV's Unfinished Business: The Division I-A Football Championship Appendix: Radio, TV, and Big-Time College Sport: A Timeline Notes Bibliographical Essay Index

    Out of stock

    £45.50

  • Lacrosse

    Johns Hopkins University Press Lacrosse

    15 in stock

    Book SynopsisLike the Bob Scott book on which it builds, this edition will soon become familiar to every serious student of the sport.Trade ReviewYou can consider this book a message to the outside world from the cosmic center of the sport... There have been lacrosse books before, but this is easily the best. Maryland Magazine The ultimate how-to guide. Baltimore SunTable of ContentsPrefacePart I: The Game and Its History1. The Game of Lacrosse2. A Brief History3. The Rules4. What Makes a PlayerPart II: Techniques and Tactics5. Fundamentals6. Individual Offense7. Team Offense8. Extraman Offense9. Individual Defense10. Team Defense11. Transition12. Man-Down Defense13. Goaltending14. Clearing15. Riding16. Face-offs17. DrillsPart III: Lacrosse at Johns Hopkins18. Building the Tradition, 1883–197419. The Modern Era, 1975–200020. Into the Twenty-first CenturyIndex

    15 in stock

    £55.00

  • Johns Hopkins University Press Motorcycle Evolution Design Passion

    15 in stock

    Book SynopsisIn a survey that ranges from the late nineteenth-century pioneers like Gottlieb Daimler and Hildebrand & Wolfmuller to present-day manufacturers-Harley Davidson, Ducati, Honda, BMW, Aprilia, and Triumph-Walker sets each model within its historical context and outlines the main technological and stylistic innovations that make each bike unique.Trade ReviewCharts the design and engineering developments that shaped the modern motorcycles... even the mechanically maladroit can enjoy the copious images. -- Leo Carey New Yorker 2006 A worthy addition to anyone's moto library. -- Adrian Blake Toronto Sun 2006 Completely brilliant... one of the best books I've ever read on the evolution of motorcycles. Road Racer X 2006 If you're either a motorcycle enthusiast or a librarian catering to such, make it a point to consider Motorcycle: Evolution, Design, Passion. Bookwatch 2007 Lavishly produced. -- Carolyn Dougherty Journal of Transport History 2007 A 'picture book' with a great many excellent photographs... These photos alone make the book worth its price. -- David Reilly SAH Journal 2008

    15 in stock

    £40.85

  • The New Politics of Surveillance and Visibility

    University of Toronto Press The New Politics of Surveillance and Visibility

    1 in stock

    Book SynopsisTable of ContentsAcknowledgments The New Politics of Surveillance and Visibility KEVIN D. HAGGERTY and RICHARD V. ERICSONPART ONE: THEORIZING SURVEILLANCE AND VISIBILITY 9/11, Synopticon, and Scopophilia: Watching and Being Watched DAVID LYON Welcome to the Society of Control: The Simulation of Surveillance Revisited WILLIAM BOGARD Varieties of Personal Information as Influences on Attitudes towards Surveillance GARY T. MARX Struggling with Surveillance: Resistance, Consciousness, and Identity JOHN GILLIOMPART TWO: POLICE AND MILITARY SURVEILLANCE A Faustian Bargain? America and the Dream of Total Information Awareness Surveillance Fiction or Higher Policing? JEAN-PAUL BRODEUR and STEPHANE LEMAN-LANGLOIS An Alternative Current in Surveillance and Control: Broadcasting Surveillance Footage of Crimes AARON DOYLE Surveillance and Military Transformation: Organizational Trends in Twenty-First-Century Armed Services CHRISTOPHER DANDEKER Visible War: Surveillance, Speed, and Information War KEVIN D. HAGGERTYPART THREE: SURVEILLANCE, ELECTRONIC MEDIA, AND CONSUMER CULTURE Cracking the Consumer Code: Advertisers, Anxiety, and Surveillance in the Digital Age JOSEPH TUROW (En)Visioning the Television Audience: Revisiting Questions of Power in the Age of Interactive Television SERRA TINIC Cultures of Mania: Towards an Anthropology of Mood EMILY MARTIN Surveillant Internet Technologies and the Growth in Information Capitalism: Spams and Public Trust in the Information Society DAVID S. WALL Data Mining, Surveillance, and Discrimination in the Post-9/11 Environment OSCAR GANDY JRContributors

    1 in stock

    £37.80

  • Wild Things

    University of Toronto Press Wild Things

    15 in stock

    Book SynopsisEuropeans in the nineteenth century were fascinated with the wild and the primitive. So compelling was the craving for a first-hand experience of wilderness that it provided a lasting foundation for tourism as a consumer industry. In this book, Patricia Jasen shows how the region now known as Ontario held special appeal for tourists seeking to indulge a passion for wild country or act out their fantasies of primitive life. Niagara Falls, the Thousand Islands, Muskoka, and the far reaches of Lake Superior all offered the experiences tourists valued most: the tranquil pleasures of the picturesque, the excitement of the sublime, and the sensations of nostalgia associated with Canada's disappearing wilderness.Jasen situates her work within the context of recent writings about tourism history and the semiotics of tourism, about landscape perception and images of `wildness' and `wilderness,' and about the travel narrative as a literary genre. She explores a number of major themes,

    15 in stock

    £26.09

  • Grove Press / Atlantic Monthly Press The Voyeurs Motel

    Out of stock

    Book Synopsis

    Out of stock

    £11.39

  • The Legends Club Dean Smith Mike Krzyzewski Jim

    Random House USA Inc The Legends Club Dean Smith Mike Krzyzewski Jim

    10 in stock

    Book SynopsisOn March 18, 1980, the Duke basketball program announced the hiring of Mike Krzyzewski, the man who would restore glory to the team. The only problem: no one knew who Krzyzewski was. Nine days later, Jim Valvano was hired by North Carolina State to be their new head coach. The hiring didn't raise as many eyebrows, but the two new coaches had a similar goal: to unseat North Carolina's Dean Smith as the king of college basketball. And just like that, the most sensational competitive decade in history was about to unfold. In the skillful hands of John Feinstein, The Legends Club captures an era in American sport and culture, documenting the inside view of a decade of absolutely incredible competition. Feinstein pulls back the curtain on the recruiting wars, the intensely personal competition that wasn't always friendly, the enormous pressure and national stakes, and the battle for the very soul of college basketball.

    10 in stock

    £15.30

  • Flawed by Design The Evolution of the CIA JCS and

    Stanford University Press Flawed by Design The Evolution of the CIA JCS and

    15 in stock

    Book SynopsisChallenging the belief that national security agencies work well, this book asks what forces shaped the initial design of the Central Intelligence Agency, the Joint Chiefs of Staff, and the National Security Council in ways that meant they were handicapped from birth.Trade Review"Based on voluminous historical materials, this book is a must-read for all serious students of the American foreign policy process."—General Brent Scowcroft, Former National Security Advisor"Zegart's incisive and revealing new book . . . convincingly argues that U.S. interests have been compromised . . . by the institutional design of national security agencies."—Washington Monthly"Fifty years afer the creation fo the national securty decision making mechanisms, Zegart's anaysis is both historically timely and intellectually insightful. Her assessments should be seriously considered in any systematic efforts to update and reform the existing arrangements."—Zbigniew Brzezinski, Center for Strategic & International StudiesTable of ContentsList of figures List of tables Acknowledgments Abbreviations Introduction 1. Toward a theory of national security agencies 2. Origins of the national security council system: a 'brass-knuckle fight to the finish' 3. Evolution of the national security council system: 'from king's ministers to palace guards' 4. Origins of the joint chiefs of staff: 'fighting for the very life of the navy' 5. Evolution of the joint chiefs of staff: 'the swallows return to capistrano' 6. Origins of the central intelligence agency: 'those spooky boys' 7. Evolution of the central intelligence agency: 'one of the weakest links in national security' 8. Conclusion Appendices Notes Bibliography Index.

    15 in stock

    £21.59

  • Costa Rica After Coffee

    Louisiana State University Press Costa Rica After Coffee

    1 in stock

    Book SynopsisExplores the political, social, and economic place occupied by the coffee industry in contemporary Costa Rican history. Lowell Gudmundson explores the development of the co-op movement, the rise of the gourmet coffee market, and the transformations Costa Rica has undergone as a result of the coffee industry's powerful presence in the country.

    1 in stock

    £22.75

  • New York Breweries

    Stackpole Books New York Breweries

    Out of stock

    Book SynopsisRevised and updated, this second edition features information on 89 breweries and brewpubs across the Empire State.

    Out of stock

    £14.20

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