Hospitality and service industries Books

Book SynopsisDesign: A Business Case challenges you to stimulate innovation in your own organization as an ongoing and integral dialogue between complementary skills–to bridge mind and matter, image and identity. Design thinking is a framework developed to ensure C-suite endorsement of the pursuit of design excellence in all actions undertaken by the organization. Design management is a rigorous and strategically anchored mechanism to capitalize on the investment in design as intellectual capital. And design – as we’ve always known it – is the skills, methods and creative capabilities needed to embody ideas and direction. Design thinking inspires, design management enables, design embodies. This book aims to build the bridges needed to reconcile the three, and to encourage organizational and professional environments in which their combined forces can thrive and reverberate.

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Book SynopsisThe hospitality industry is a unique and diverse industry. This book tells the history, organizational structure, and management strategies of the hospitality industry. Traditionally an entrepreneurial business, the hospitality industry today includes organizations ranging from small independent cafes and inns to large multinational corporations. The author highlights key hotel, restaurant, and casino companies, and explains the concepts of franchising, consortia, and management contracts.The book divulges how the hospitality product is different from other industries: part service and part product, produced and consumed simultaneously, and the role of the customer as part of the service process. The book explains how perishable inventory and labor intensity affect hotels, restaurants, and casinos. The author also reviews policies that promote or restrict tourism and travel, guest and employee safety, labor regulations, food safety laws, and requirements for accommodations for customers with disabilities.This text explains key strategic management decisions of the hospitality industry. The author projects how global expansion and sustainability efforts are shaping the industry, but also warns of the ongoing threats of pandemics and terrorism to travel.

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Book SynopsisThis book is an introduction to the challenge of modern leadership. Leadership has changed from the traditional perspective to be one which is far broader based, with more expected and asked. Leaders today need to consider their stakeholders, their employees, the communities and society in which they operate, the environment, culture, and trends. The world has changed so much in the last ten years and many are lagging behind in their understanding. At the same time, we are about to witness a change in generations and the question arises as to whether industry is ready to empower and pass on the baton of leadership? The main goals are to help students to understand what will be asked of them as they become leaders. It is aimed to challenge perceptions, thinking, and knowledge. Also, it aims to prepare students to identify how leadership has changed people’s lives and help develop critical thinking about the role of leaders in business and in society.

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Book SynopsisValue is a most misunderstood and misused word. As it becomes fashionable to create value, more companies are rushing towards the creating value mantra. In so doing, they forget value starvation and value destruction. This book is about value starvation. Value starvation is what happens when you deny a customer very basic needs in doing business with you (and often this is done unwittingly or because companies are too busy “creating Value”). Value starvation occurs when a company posts an old address that is no longer valid, or fails to update a product spec, or does not allow you access to the right person for your solution. An example is an airline changing a flight timing and failing to inform you, or sending your bags to the wrong destination, or a hotelier denying you a hotel room that has been prepaid. Value destruction happens when, knowingly or unknowingly, companies destroy value. This book shows you how to recognize value starvation, how to avoid it and how to prevent it. This will make you and your companies more effective, more customer-centric, and more successful.

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Book SynopsisInterviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingerman’s Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nick’s Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today’s competitive climate and for years to come. Trade Review“Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry—and his thoughtful and thorough research—is a gift to anyone who finds fulfillment in hospitality.” —Danny Meyer, CEO of Union Square Hospitality Group and founder of Shake Shack “The Million Dollar Greeting is ‘the real deal’ for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it down—a remarkable achievement for a business book. I loved it.” —Robin Smith, chairman of Publishers Clearing House “The Million Dollar Greeting is going to help ripple some great thoughts and get people moving more in line with how the world is thinking today, or how more of the world should be thinking.” —Jon Dwoskin, host of the THINK Business with Jon Dwoskin podcast “Dan’s the man, and I loved his book—very team centric. We all know that it takes all of us to get the job done, and you’ve got to focus on the team. Buy his book!” —Chip Lutz, president of Unconventional Leadership and former lieutenant commander in the US Navy “BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence.” —Misty M. Johanson, dean of the Driehaus College of Business at DePaul University “In The Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country. Follow their examples, and your customers will love you.” —Bo Burlingham, Inc. magazine columnist and author of Small Giants: Companies that Choose to Be Great Instead of Big and Finish Big: How Great Entrepreneurs Exit Their Companies On Top “The Million Dollar Greeting is a compelling study of companies that win through the common characteristics of exceptional leadership and corporate cultures authentically focused on serving customers and inspiring employees. Dan Sachs profiles a diverse group of businesses and discerns patterns and lessons that have applicability to all businesses.” —Michael Chae, senior managing director and chief financial officer at the Blackstone Group “Whether your business is in restaurants, hotels, healthcare, or another field, reading The Million Dollar Greeting will make you a more effective leader.” —Douglas Drachman, MD, FACC, director at Massachusetts General Hospital and assistant professor of medicine at Harvard Medical SchoolTable of ContentsForeword by Alwyn Scott Introduction: A Brief (But Necessary) History of Customer Service It All Starts with Hospitality, Baby Section 1: The Evangelists Chapter 1: Zingerman’s: Laser-Focused on Customer Service Chapter 2: Nick’s Pizza & Pub: Employees in Charge Chapter 3: BerylHealth: Everyone Deserves a “Thank You” Section 2: The Transformers Chapter 4: Zappos: If You’re Not Changing, You’re Dying Chapter 5: FreshBooks: It’s All about the Rock Stars—a.k.a. Customer Service Chapter 6: Brooklyn Brewery: Education Section 3: The Pragmatists Chapter 7: Lettuce Entertain You: Consistency for the Brand and the Customer Chapter 8: Union Square Hospitality: Start at Square One—HIRING Chapter 9: Hyatt: Top-Down Empathy Chapter 10: Lessons Learned. Bibliography Acknowledgments

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Book SynopsisIntercollegiate athletics is under assault from all sides. Its economic model is yielding increasing and unsustainable deficits and widening inequality. Coaches and athletic directors are the highest paid employees at FBS universities (NCAA Division I Football Bowl Subdivision) by factors of five to ten, or more. Athletes are being cheated on their promised education, do not receive adequate medical care, and are not allowed to receive cash income. Substantial change, either toward reasserting the intended primacy of education for intercollegiate athletes or a further surrender to commercialism, is coming. This book lays out the starkly different paths that college sports reform can follow and what the ramifications will be on the athletes and on the institutions in which they are enrolled. Trade Review“When our attentions turn to the economic, legal and political issues impacting sports, there has been no more consistently credible source than Andy Zimbalist. Whither College Sports is the latest addition to his impressive and valuable body of work.” -- Bob Costas"Professor Zimbalist is at the top of his game with this fascinating look inside the biggest economic, social, and legal issues facing college sports in the United States. This is a must-read for anyone who wants to better understand the multibillion-dollar college sports industry." -- Gabe Feldman * editor of The Sports Lawyers Journal *"The leading sports economist in the country lends his considerable talents to the timely titular subject, Whither College Sports, including the three phenomena that will shape the future of this uniquely American institution: ever-increasing commercialization and budget shortfalls, athletes' image-likeness rights, and sports gambling. Zimbalist's collection is a must for academics, students, and policymakers working on these issues, but also for those who love—or love to hate—college sports intelligently." -- Doriane Coleman * author of Torts: Doctrine and Process *"Andrew Zimbalist: What's Next For College Sports?" * Sportico *"NILs, Surrogate Markets And The Future Of College Sports" * Forbes *“When our attentions turn to the economic, legal and political issues impacting sports, there has been no more consistently credible source than Andy Zimbalist. Whither College Sports is the latest addition to his impressive and valuable body of work.” -- Bob Costas"Professor Zimbalist is at the top of his game with this fascinating look inside the biggest economic, social, and legal issues facing college sports in the United States. This is a must-read for anyone who wants to better understand the multibillion-dollar college sports industry." -- Gabe Feldman * editor of The Sports Lawyers Journal *"The leading sports economist in the country lends his considerable talents to the timely titular subject, Whither College Sports, including the three phenomena that will shape the future of this uniquely American institution: ever-increasing commercialization and budget shortfalls, athletes' image-likeness rights, and sports gambling. Zimbalist's collection is a must for academics, students, and policymakers working on these issues, but also for those who love—or love to hate—college sports intelligently." -- Doriane Coleman * author of Torts: Doctrine and Process *"Andrew Zimbalist: What's Next For College Sports?" * Sportico *"NILs, Surrogate Markets And The Future Of College Sports" * Forbes *Table of ContentsIntroduction Section 1: Academic Papers 1. Taxation of College Sports: Policies and Controversies Andrew Zimbalist 2. Reforming College Sports: The Case for a Limited and Conditional Antitrust Exemption Jayma Meyer and Andrew Zimbalist 3. A Win Win: College Athletes get Paid for their Names, Images, and Likenesses and Colleges Maintain the Primacy of Academics Jayma Meyer and Andrew Zimbalist 4. The Impact of College Athletic Success on Donations and Applicant Quality Benjamin Baumer and Andrew Zimbalist Section 2: Position Papers by Drake Group 1. The ‘Big Five’ Power Grab: The Real Threat to College Sports Brian Porto, Gerald Gurney, Donna A. Lopiano, B. David Ridpath, Allen Sack, Mary Willingham, and Andrew Zimbalist 2. Why the NCAA Academic Progress Rate (APR) and the Graduation Success Rate (GSR) should be Abandoned and Replaced with More Effective Academic Metrics Gerald Gurney, Donna A. Lopiano, Mary Willingham, Jayma Meyer, Brian Porto, B. David Ridpath, Allen Sack, and Andrew Zimbalist 3. Fixing the Dysfunctional NCAA Enforcement System Brian Porto, Gerald Gurney, Donna Lopiano, B. David Ridpath, Allen Sack, Mary Willingham, and Andrew Zimbalist 4. College Athlete Health and Protection from Physical and Psychological Harm Donna Lopiano, Janet Blade, Gerald Gurney, Sheila Hudson, Brian Porto, Allen Sack, David Ridpath and Andrew Zimbalist 5. Compensation of College Athletes Including Revenues Earned from Commercial Use of Their Names, Images and Likenesses and Outside Employment Brian Porto, Gerald Gurney, Donna Lopiano, B. David Ridpath, Allen Sack, Julie Sommer, Mary Willingham & Andrew Zimbalist Section 3: Op Eds 1. Unionizing Is Proof That College Athletics Need to Be Reformed Andrew Zimbalist 2. College Coaches’ Salaries and Higher Education Andrew Zimbalist 3. Time for a Presidential Panel to Investigate College Sports Andrew Zimbalist 4. Paying College Athletes: Take Two Andrew Zimbalist 5.Antitrust Exemption may aid College Sports’ Untenable Situation Andrew Zimbalist 6. The N.C.A.A.’s Women Problem Andrew Zimbalist 7. Big-Time College Basketball in the Cross Hairs Andrew Zimbalist 8. In The End, Commission's Reform Suggestions Only Provide A Smokescreen Of Legitimacy For The NCAA Andrew Zimbalist 9. One and Done: Take Two Andrew Zimbalist 10. How Financial Pressures Can Lead to Athletic Scandals Andrew Zimbalist 11. Female Athletes Are Undervalued, In Both Money and Media Terms Carrie N. Baker, Emma Seymour and Andrew Zimbalist 12. The Collegiate Sports Model Is Broken: It Needs Help Andrew Zimbalist 13. Sports Being on Hiatus Gives the NCAA an Opportunity to Rethink the Structure of College Sports Andrew Zimbalist, Gerry Gurney and Donna Lopiano 14. Has Higher Education Lost Its Mind? Donna Lopiano and Andrew Zimbalist 15. Theater of the Absurd and the Immoral: College Football 2020 Donna Lopiano and Andrew Zimbalist 16. Rutgers’ Athletics Deficit Reveals the Hidden Caste In The College Sports Hierarchy Andrew Zimbalist Index

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Book SynopsisIntercollegiate athletics is under assault from all sides. Its economic model is yielding increasing and unsustainable deficits and widening inequality. Coaches and athletic directors are the highest paid employees at FBS universities (NCAA Division I Football Bowl Subdivision) by factors of five to ten, or more. Athletes are being cheated on their promised education, do not receive adequate medical care, and are not allowed to receive cash income. Substantial change, either toward reasserting the intended primacy of education for intercollegiate athletes or a further surrender to commercialism, is coming. This book lays out the starkly different paths that college sports reform can follow and what the ramifications will be on the athletes and on the institutions in which they are enrolled. Trade Review“When our attentions turn to the economic, legal and political issues impacting sports, there has been no more consistently credible source than Andy Zimbalist. Whither College Sports is the latest addition to his impressive and valuable body of work.” -- Bob Costas"Professor Zimbalist is at the top of his game with this fascinating look inside the biggest economic, social, and legal issues facing college sports in the United States. This is a must-read for anyone who wants to better understand the multibillion-dollar college sports industry." -- Gabe Feldman * editor of The Sports Lawyers Journal *"The leading sports economist in the country lends his considerable talents to the timely titular subject, Whither College Sports, including the three phenomena that will shape the future of this uniquely American institution: ever-increasing commercialization and budget shortfalls, athletes' image-likeness rights, and sports gambling. Zimbalist's collection is a must for academics, students, and policymakers working on these issues, but also for those who love—or love to hate—college sports intelligently." -- Doriane Coleman * author of Torts: Doctrine and Process *"Andrew Zimbalist: What's Next For College Sports?" * Sportico *"NILs, Surrogate Markets And The Future Of College Sports" * Forbes *“When our attentions turn to the economic, legal and political issues impacting sports, there has been no more consistently credible source than Andy Zimbalist. Whither College Sports is the latest addition to his impressive and valuable body of work.” -- Bob Costas"Professor Zimbalist is at the top of his game with this fascinating look inside the biggest economic, social, and legal issues facing college sports in the United States. This is a must-read for anyone who wants to better understand the multibillion-dollar college sports industry." -- Gabe Feldman * editor of The Sports Lawyers Journal *"The leading sports economist in the country lends his considerable talents to the timely titular subject, Whither College Sports, including the three phenomena that will shape the future of this uniquely American institution: ever-increasing commercialization and budget shortfalls, athletes' image-likeness rights, and sports gambling. Zimbalist's collection is a must for academics, students, and policymakers working on these issues, but also for those who love—or love to hate—college sports intelligently." -- Doriane Coleman * author of Torts: Doctrine and Process *"Andrew Zimbalist: What's Next For College Sports?" * Sportico *"NILs, Surrogate Markets And The Future Of College Sports" * Forbes *Table of ContentsIntroduction Section 1: Academic Papers 1. Taxation of College Sports: Policies and Controversies Andrew Zimbalist 2. Reforming College Sports: The Case for a Limited and Conditional Antitrust Exemption Jayma Meyer and Andrew Zimbalist 3. A Win Win: College Athletes get Paid for their Names, Images, and Likenesses and Colleges Maintain the Primacy of Academics Jayma Meyer and Andrew Zimbalist 4. The Impact of College Athletic Success on Donations and Applicant Quality Benjamin Baumer and Andrew Zimbalist Section 2: Position Papers by Drake Group 1. The ‘Big Five’ Power Grab: The Real Threat to College Sports Brian Porto, Gerald Gurney, Donna A. Lopiano, B. David Ridpath, Allen Sack, Mary Willingham, and Andrew Zimbalist 2. Why the NCAA Academic Progress Rate (APR) and the Graduation Success Rate (GSR) should be Abandoned and Replaced with More Effective Academic Metrics Gerald Gurney, Donna A. Lopiano, Mary Willingham, Jayma Meyer, Brian Porto, B. David Ridpath, Allen Sack, and Andrew Zimbalist 3. Fixing the Dysfunctional NCAA Enforcement System Brian Porto, Gerald Gurney, Donna Lopiano, B. David Ridpath, Allen Sack, Mary Willingham, and Andrew Zimbalist 4. College Athlete Health and Protection from Physical and Psychological Harm Donna Lopiano, Janet Blade, Gerald Gurney, Sheila Hudson, Brian Porto, Allen Sack, David Ridpath and Andrew Zimbalist 5. Compensation of College Athletes Including Revenues Earned from Commercial Use of Their Names, Images and Likenesses and Outside Employment Brian Porto, Gerald Gurney, Donna Lopiano, B. David Ridpath, Allen Sack, Julie Sommer, Mary Willingham & Andrew Zimbalist Section 3: Op Eds 1. Unionizing Is Proof That College Athletics Need to Be Reformed Andrew Zimbalist 2. College Coaches’ Salaries and Higher Education Andrew Zimbalist 3. Time for a Presidential Panel to Investigate College Sports Andrew Zimbalist 4. Paying College Athletes: Take Two Andrew Zimbalist 5.Antitrust Exemption may aid College Sports’ Untenable Situation Andrew Zimbalist 6. The N.C.A.A.’s Women Problem Andrew Zimbalist 7. Big-Time College Basketball in the Cross Hairs Andrew Zimbalist 8. In The End, Commission's Reform Suggestions Only Provide A Smokescreen Of Legitimacy For The NCAA Andrew Zimbalist 9. One and Done: Take Two Andrew Zimbalist 10. How Financial Pressures Can Lead to Athletic Scandals Andrew Zimbalist 11. Female Athletes Are Undervalued, In Both Money and Media Terms Carrie N. Baker, Emma Seymour and Andrew Zimbalist 12. The Collegiate Sports Model Is Broken: It Needs Help Andrew Zimbalist 13. Sports Being on Hiatus Gives the NCAA an Opportunity to Rethink the Structure of College Sports Andrew Zimbalist, Gerry Gurney and Donna Lopiano 14. Has Higher Education Lost Its Mind? Donna Lopiano and Andrew Zimbalist 15. Theater of the Absurd and the Immoral: College Football 2020 Donna Lopiano and Andrew Zimbalist 16. Rutgers’ Athletics Deficit Reveals the Hidden Caste In The College Sports Hierarchy Andrew Zimbalist Index

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Book SynopsisBased on the real-life experiences of an expert in the field, an immersive, accessible guide to a career in hairstyling brought to life by acclaimed writer Kate Bolick—essential reading for anyone interested in this creative and dynamic profession. Gwenn LeMoine sees the world through the lens of hair. The daughter of two hairstylists, she has taken her natural talent to an entrepreneurial level and is now the owner of Parlor, a wildly popular, two-location hair salon in the East Village and Brooklyn. A pioneer with four decades of expertise in styling eccentric celebrity personalities, LeMoine works with clients such as such as Piper Kerman, Rue McClanahan, Molly Ringwald, Twyla Tharp, and William Wegman, to name only a few. Her work has also been featured on television (SNL, VH1, ETV), in magazines (Real Simple, Nylon, The New York Times, and Paste), and at awards shows, such as the Tonys and Emmys. In Becoming a Hairstylist, Atlantic columnist and New York Times notable author Kate Bolick provides a compelling profile of a career in hair styling through the life of LeMoine, and offers us a glance at a day in the life at Parlor. The perfect resource for anyone interested in a career in cosmetology, Becoming a Hairstylist portrays how to excel as a stylist—at any age and for all types of customers.

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Book SynopsisThis open access Pivot demonstrates how a variety of technologies act as innovation catalysts within the banking and financial services sector. Traditional banks and financial services are under increasing competition from global IT companies such as Google, Apple, Amazon and PayPal whilst facing pressure from investors to reduce costs, increase agility and improve customer retention. Technologies such as blockchain, cloud computing, mobile technologies, big data analytics and social media therefore have perhaps more potential in this industry and area of business than any other. This book defines a fintech ecosystem for the 21st century, providing a state-of-the art review of current literature, suggesting avenues for new research and offering perspectives from business, technology and industry. Table of Contents1. Deciphering Crowdfunding1.1. The Crowdfunding Phenomenon: an Overview 1.1.1. The European Market 1.1.2. The US market 1.1.3. The Asia-Pacific Market 1.2. Crowdfunding State-of-the-Art 1.2.1. Investment Models 1.2.2. Non-investment Models 1.3. New Research Trends: The language of Crowdfunding 1.4. References 2. Addressing Information Asymmetries in Online Peer-to-Peer Lending 2.1. Introduction 2.2. Online Peer-to-Peer Lending Platforms 2.3. Information Asymmetries and Peer to Peer Lending Platforms 2.4. Conclusions and Future Directions for Research 2.5. References 3. Machine learning and AI for risk management 3.1. Introduction 3.2. Machine Learning and AI Techniques for Risk Management 3.3. Machine Learning and AI Applications for Risk Management 3.3.1. Application to Credit Risk 3.3.2. Application to Market Risk 3.3.3. Application to Operational Risk 3.3.4. Application to RegTech 3.4. The Challenges and Future of Machine Learning and AI for Risk Management 3.5. References 4. What Fintech Can Learn from High-Frequency Trading: Economic Consequences, Open Issues and Future of Corporate Disclosure 4.1. Introduction 4.2. High Frequency Trading: Definition and Data 4.2.1. Methodology 4.2.2. Descriptive Statistics 4.3. Results 4.3.1. Thematic Analysis 4.3.2. Impact of HFT 4.3.2.1. Effects on Market Quality 4.3.2.2. HFT’s Trading Strategies and Speed 4.3.2.3. Market Structure, Co-location and Regulation after the Flash Crash 4.3.3. HFT Reaction to Corporate Disclosure 4.4. Conclusion and Future Research Directions 4.5. References 5. InsurTech 5.1. Introduction 5.2. How Does Insurance Work? 5.3. The Big Data Paradigm 5.3.1. Telematics 5.3.2. Wearables 5.3.3. Smart Homes and the Internet of Things (IoT) 5.3.4. Big Data: Trustworthiness and Privacy Concerns 5.4. Artificial Intelligence 5.4.1. Machine Learning and AI in the Underwriting Process 5.4.2. AI in Claims Management Process 5.4.3. AI in Customer Interaction 5.5. Distributed Ledger Technologies 5.5.1. Improving Current Processes Using DLTs 5.5.2. P2P Insurance 5.6. Conclusion 5.7. References 6. Understanding RegTech for Digital Regulatory Compliance 6.1. Introduction 6.2. Business Drivers of RegTech 6.3. RegTech in Focus: Digital Regulatory Reporting 6.3.1. Phase 1 Digital Regulatory Alerts 6.3.2. Phase 2 Making Regulations Digital 6.3.3. Phase 3 Performing Digital Regulatory Reporting 6.3.4. Phase 4 Creating Meta-Data Models for Semantic Interoperability 6.4. Discussion and Implications 6.5. Conclusion 7. Payment Service Directive II and its Implications 7.1. Introduction 7.2. Background 7.3. EU Initiated Review of the Effectiveness of PSD I 7.3.1. Main Findings of Impact Study 7.4. Payment Services Directive II 7.4.1. Scope of the Directive and the Removal of Exclusions 7.4.2. Authorisation of Payment Institutions 7.4.3. Innovation 7.4.4. Confirmation of Availability of Funds 7.4.5. Enhancing Competition 7.4.6. Customer Protection 7.4.7. Security 7.4.8. Complaints Handling 7.5. European Banking Authority (EBA) Work on PSD II 7.6. Strong Customer Authentication (SCA) 7.6.1. Exemptions for SCA 7.7. Commentary 7.8. References 8. From Transactions to Interactions: Social Considerations for Digital Money 8.1. Introduction 8.2. Affordances of Digital Money 8.3. Opportunities for Interaction 8.3.1. Negotiating Payment 8.3.2. Effects of Intermediation 8.3.3. Collaborative Value Creation 8.4. Social Impacts of Digital Transactions 8.4.1. Sensitive Data Generation and Sharing 8.4.2. Choice Proliferation 8.4.3. Untangling Money and Payment System 8.5. Conclusion 8.6. References 9. Token-based Business Models 9.1. Introduction 9.2. Native Digital Assets 9.3. Crypto Tokens 9.4. Token-based Business Models 9.5. Driving Forces behind the Token-based Business Models 9.6. Crypto Tokens to enhance the Sharing Economy 9.7. References 10. Blockchain beyond Cryptocurrencies 10.1. Introduction 10.2. What is Blockchain? 10.3. Payments and Remittance 10.4. Credit and Lending 10.5. Trading and Settlements 10.6. Compliance 10.7. Conclusion and Avenues for Future Research 10.8. References

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Book Synopsis Ideas are ubiquitous. They are the fundamental building blocks for all aspects of life. Yet, efforts to use ideas as a basic unit of analysis in a shared framework are rare. We often find it difficult to look past the artificial boundaries that academic disciplines and specialist fields of knowledge construct. In this book, the authors address this substantial lacuna by proposing an intuitive theory of ideas that serves as a trans-disciplinary basis for studying innovation and creativity. The theory proposed shows how new ideas emerge from contexts that rely on mechanisms, which were originally built on older and more central ideas. It demonstrates how these mechanisms help instantiate different perspectives on the same idea in variegated manners. By applying their theory to a variety of bat and ball sports, the authors illustrate the role that primitive ideas have on sports innovation, and explore further avenues for employing the theory in a number of different situations. This original book will be of interest to anyone who wishes to gain a deeper understanding of the processes of innovation and creativity, developed within a complex framework of ideas.Table of ContentsPart I. Introducing Ideas.- 1. The Most Basic Unit.- Part II. Building the Theory.- 2. A Subjective Theory of Ideas.- 3. Mechanisms of the Theory of Ideas.- 4. Core Rules, Contracts and Commons.- Part III. Why We Play.- 5. The Ideas before Sports.- 6. The Ideas in Sports.

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Book SynopsisThis textbook reviews and systematically presents the use of the Internet in public administration and politics. Further, it employs a process-oriented layer model to define the opportunities for exchange and participation for all stakeholder groups, covering the following topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity. In turn, real-world case studies demonstrate the practical applications in industry, administration and research.The second edition of this book has been completely revised and extended, and includes several new case studies. It offers a valuable asset for students in Business, Economics and Political Sciences courses, as well as practitioners interested in emerging opportunities for digital exchange and participation in the knowledge society.Trade Review“The book is well written and well organized, and the style is light and easy to read. In addition, the many case studies make it a valuable reference for students and educators.” (Stefka Tzanova, Computing Reviews, February 10, 2021)Table of ContentseGovernment Framework.- eAssistance.- eProcurement.- eService.- eContracting.- eSettlement.- eCollaboration.- eDemocracy.- eCommunity.- Knowledge Society.

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Book SynopsisThis book is about what Mark Carney has called ‘the social licence for financial markets’ and how it can point us towards a more sustainable future. Author David Rouch argues that what it reveals contrasts sharply with the usual portrayals of markets as places of unrestrained financial self-interest. Drawing attention to a more complex reality and the presence of justice-focused aspirations in finance can positively impact individual, institutional, and systemic behaviour: change, not imposed by regulators, but emerging from the very substance of market relationships. The finance sector should have a key role in addressing humanity’s increasingly pressing sustainability challenges. Yet the relationship between finance and society has not recovered from the 2008 crisis and the scandals and austerity that followed. The Covid-19 pandemic and its economic fallout is sharpening some of the issues and creating new ones. Recognising that financial markets operate subject to a social licence has the potential to galvanise market participants in tackling these challenges, strengthening social solidarity on which markets also depend, and to provide coordinates for navigating a way through the post-pandemic social, political and economic landscape. Trade Review“This book is an important contribution to that debate that deserves to be widely read.” (Bruce Davis, Financial World, November 2020-January 2021)Table of Contents1. The Great Re-evaluation: Reaching for an EndPart I In the Beginning, an End2. People, Firms, Markets, Behaviour3. The Ends of Desire in Financial MarketsPart II The Social Licence and Justice4. The Social Licence for Financial Markets5. Realising Justice: the Role of Written StandardsPart III In the End, a Beginning6. Behaviour—Change in Practice7. Policy Implications8. Conclusion—Not an End, but a Beginning

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Book Synopsis This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners. Table of Contents1. Reading and Managing Service Businesses2. Service Research and Service Theory3. Business Models and Service Strategy4. Techno Service Worlds? Digitization of Service Businesses5. Service Operations and Productivity6. Service Personnel and their Management7. Process and Product Innovation in Service Businesses8. Customer First: Understanding Customers9. Marketing Services10. Manufacturing Companies and the Shift towards Servitization11. Supply Chains and Logistics Services12. Internationalizing Service Businesses13. Measuring Company Performance and Customer Satisfaction14. Reading and Managing Service Businesses: An Integrated Case Study Approach.

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Book SynopsisThis book explores the rise, size and shape of the European fitness industry by using harmonised data as well as in-depth analyses of national surveys in fifteen European countries. Following an introduction to the socio-historical and conceptual aspects of fitness, the collection presents the scope of fitness as a business and participatory activity. Furthermore, both policy and governance issues as well as community and supply angles are considered. Drawing on this unique material, the book will appeal to students and scholars of sport business, sport economics, sport management, and social sport sciences, but also to administrators, policymakers and entrepreneurs in the international and national sport and health community.Table of Contents

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Book SynopsisThe increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.Table of ContentsPart I: Theoretical Considerations.- Introduction to Managing Industrial Services.- Servitization of Manufacturing Companies.- Fundamentals of Industrial Service Management.- Service Strategy.- Organizational Structure.- Service Innovation.- Service Sales.- Service Operations.- Customer Relationship Management and the Value Network.- Outlook and Summary of Managing Industrial Services.- Part II: Insights from Practice.- Editorial to Managing Industrial Services: Insights from Practice.- Industrial Smart Services Facilitated by the Heidelberg Cloud.- Adaptive Service: Digital Service Platform and the Service Crowd Community.- Enabling the Dealer Network to Deliver Smart Services.- SKF: Rotating Equipment Performance, a Shift in Perspective—From Transactions to Outcomes.- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales.- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.

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Book SynopsisIs an investors’ “perfect storm” brewing? If you’re not careful, it could sweep your wealth away. Long-dormant inflation looks to be catching fire. A stock market in overdrive may crash and burn for years. And taxes to fund deficits and social programs look to be rising to punishing levels not seen in a generation. This triple threat could mean a financial apocalypse from which many investors won’t ever recover. Getting straight talk on smart wealth management has never been more critical. With Social Security and Medicare tracking to go belly-up in a few short years, there will be dire consequences for millions. Already-retired boomers, living far longer than ever expected, will strain government resources and risk running out of money. Who will pay for it all? Without smart planning, your taxes may rise to confiscatory levels, sapping net worth and lifestyle quality. Your retirement lifestyle and legacy for your kids could get crushed. Some may never be able to retire.Investors and savers of every age and stripe will want to pay careful attention to the concentrated wisdom in this book and take proactive steps to protect themselves while there’s still time.Table of ContentsChapter 1: The coming storm and why you are at risk.- Chapter 2: The Social Security and Medicare Crisis.- Chapter 3: The Government Debt Crisis.- Chapter 4: The Coming Tax Storm.- Chapter 5: The Changing World Crisis.- Chapter 6: The Bernie Madoff - Bad Advisor Risk.- Chapter 7: The AI Displacement Risk.- Chapter 8: The Hyperinflation Risk The Inflationary Storm Crisis.- Chapter 9: The COVID Stock Bubble.- Chapter 10: Putting All Together.- Chapter 11: Charting Your Path to Financial Salvation.- Chapter 12: Estate Planning for Protection.- Chapter 13: Advanced Asset Protection.- Chapter 14: Converting Avoidable Taxes.- Chapter 15: Converting Income Tax to Family Wealth.- Chapter 16: Converting Estate Tax.- Chapter 17: Controlling Other Expensive Taxes.- Chapter 18: Investment Strategies to Prosper. - Chapter 19: Retirement income planning.- Chapter 20: Screening for Smart Advisors.- Chapter 21: Its Your Ship - Concluding Chapter.

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Book SynopsisThis book, the second one of three volumes, gives practical examples by a number of use cases showing how to take first steps in the digital journey of banks and insurance companies. The angle shifts over the volumes from a business-driven approach in “Disruption and DNA” to a strong technical focus in “Data Storage, Processing and Analysis”, leaving “Digitalization and Machine Learning Applications” with the business and technical aspects in-between. This second volume mainly emphasizes use cases as well as the methods and technologies applied to drive digital transformation (such as processes, leveraging computational power and machine learning models).Table of ContentsPart I. Use Cases. - Chapter 1. Use Case – Optimization of Regression Tests – Reduction of the Test Portfolio Through Representative Identification. - Chapter 2. Use Case – Nostro Accounts Match. - Chapter 3. Use Case – Fraud Detection Using Machine Learning Techniques. - Chapter 4. Use case – NFR – HR Risk. - Chapter 5. Sentiment Analysis for Reputational Risk Management. - Chapter 6. Use Case – NFR – Using GraphDB for Impact Graphs. - Part I. High-Performance Applications. - Chapter 7. Distributed Calculation Credit Portfolio Models. - Chapter 8. BSDS – Balance Sheet Dynamics Simulator. - Chapter 9. Dynamic Dashboards. - Chapter 10. High-Performance Applications. - Part III. Quantum Computing. - Chapter 11. Post-Quantum Secure Cryptographic Algorithms. - Chapter 12. Quantum Technologies. - Chapter 13. Categorical Quantum Theory. - Part IV. Process & Process Optimization. - Chapter 14. Processes in a Digital Environment. - Chapter 15. Process Mining. - Chapter 16. Hyperautomation (Automated Decision-Making as Part of RPA). - Chapter 17. RPA Use Case – “IFRS 9/SPPI”. - Part V. Open Source. - Chapter 18. Open-Source Software. - Part VI. Summary.

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Book SynopsisThis open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.Table of Contents1. Understanding the Barriers That Slow Firms Shifting from Products to Services.- 2. Overcoming the Barriers to Service Excellence.- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.

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Book SynopsisThis open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.Table of Contents1. Understanding the Barriers That Slow Firms Shifting from Products to Services.- 2. Overcoming the Barriers to Service Excellence.- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.

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Book SynopsisThis book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.Table of ContentsChapter 1: Service Design within a Multiplicity Logics in Healthcare.- Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR.- Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignment of market and non-market activities.- Chapter 4: When the patient innovates Emerging practices in service ecosystems.- Chapter 5: Negotiating Care through Tangible Tools and Tangible Service Designing in Emergent Public Health Service Ecosystems.- Chapter 6: A Speculation for the Future of Service Design in Healthcare: Looking through the Lens of a Speculative Service Design Framework.- Chapter 7: Crossing asymmetries in multistakeholder service design in integrated care.

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Book SynopsisThis book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology – as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book: · Provides a clear step-by-step guide to create a customer experience-centric company · Introduces most impactful tools that managers can use to successfully complete every step of our framework · Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new contextTable of Contents1. Introduction.- 2. Concept, Relevance and Management of CX.- 3. Starting a Start-Up.- 4. Understanding The Outside World: Customers & The Surrounding Environment.- 5. Outside-In: Defining the CX-Centric Business DNA—The Why, How, and What of a Start-Up.- 6. Inside-Out: Testing, Implementation and Communication of Customer Experience-Centric Experience Elements.- 7. Future Considerations.

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Book SynopsisThis book analyses the impact of the COVID-19 pandemic in different areas of Finance emphasizing the contagion effect in capital markets. The volume presents evidence-based case studies from the global financial crisis that followed after the onset of the pandemic in March 2020.Table of ContentsChapter 1. Market-Timing Skills in the Aftermath of COVID-19 Outbreak: Evidence from Islamic Funds.- Chapter 2. The Relationship Between US Stock, Commodity and Virtual Markets During COVID-19 Forced Crisis.- Chapter 3. Towards a Better Comprehension of Tourism Crisis in the Era of Covid-19.- Chapter 4. The Asymmetric Response of Equity Markets to Sentiment Risk: A New Asset Pricing Model.- Chapter 5. The Transmission of Oil Shocks to the Developed and Emerging Stock Markets: COVID-19 from First to the Second Wave.- Chapter 6. The Volatility Connectedness Between Oil and Stocks: Evidence from the G7 Markets.- Chapter 7. Economic Sentiment and Climate Transition during the COVID-19 Pandemic.- Chapter 8. The Impact of COVID-19 on the Volatility Transmission Across Equity and Commodity Markets.

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Book SynopsisEquivalence in Financial Services offers a comprehensive and cross-industry examination of the rules and procedures under EU financial legislation dedicated to third-country market actors. The equivalence regime has become particularly topical after Brexit, as the United Kingdom is now a third country from the perspective of the European Union. This book investigates whether the current equivalence system is fit for its purpose, namely facilitating cross-border finance while minimizing as extensively as possible financial risks. After describing how the European Commission adopts equivalence measures, the book examines the implementation of the equivalence regime for the following entities: Credit Rating Agencies, Benchmarks, Trading Venues, Investment Firms, Investment Funds, Central Securities Depositories, Trade Repositories, and Central Counterparties. Addressing the most recent policy and legal developments, Equivalence in Financial Services provides an insightful guide into this complex area of financial regulation for scholars of financial regulation, legal practitioners, and policy makers. Table of ContentsChapter 1: Introduction.- Part 1: The Regulation of Cross-Border Finance.- Chapter 2: Financial Regulation and Systemic risk.- Chapter 3: The Regulation of Globalized Finance.- Part 2: Cross-Border Regulation in the EU: The Passport and the Equivalence Regime.- Chapter 4: The Passport Regime.- Chapter 5: The EU Equivalence Regime: Financial Regulation between the EU and Third Countries. - Part 3: The Regulation of Cross-Border Finance.- Chapter 6: Evaluating the Effectiveness of Equivalence: towards an Analytical Framework.- Chapter 7: A Cross-Industry Analysis of EU Equivalence Frameworks. Are they Effective?.- Chapter 8: The Equivalence Framework for Central Counterparties. EU Regulation and Supervision.- Chapter 9: A Proposal to Reform the EU Equivalence Regime.

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Book SynopsisThe authors of this book alert that professional services like law, accountancy, and consultancy firms are set to face major disruption. The most important driver and enabler are the new technologies that help and in part substitute the work done by professionals. The second important disruptor is the new generation of professionals – “NewGen” – who are less interested in building their careers in a hierarchical organization and more interested in entrepreneurial challenges in small teams, with more rapid returns. In the meanwhile, major service conglomerates – the “big four” accounting firms, the “big three” consulting firms to name a few examples – build their network using their brand and substantial resources. All along, the relentless pressure from clients to receive more services at lower cost continues. Medium-sized professional firms as well as one-person independents appear to suffer most from these disruptions and are most anxious to find new ways to conduct their business. But the leaders of large firms also feel that they are increasingly unable to support the innovative entrepreneurship of their most promising professionals while their organizations institutionalize and their overheads continue to grow. This book proposes a new orientation and model of a professional service firm as an answer to these challenges, by creating a Professional Service Community. It is a synergistic team of organizations that share a vision of their role in society and main lines of their mission as well as the quality of their deliverables and their key clients. At the same time, they are independent in designing their internal business models – like recruitment, training, knowledge management, and economics. The Professional Service Community provides a unique and highly attractive level of entrepreneurship, flexibility, and efficiency to the benefit of its clients, partners, staff, and other stakeholders. It is the way of the future.Table of Contents1. Disruption is on the way.- 2. Understanding how professionals work -- building blocks for the future.- 3. Reactions to disruption.- 4. The Professional Service Community – the way forward.- 5. Foundations of the successful professional community.- 6. Fieldwork – Monday morning actions.

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Book SynopsisThis book looks at the potential of sport to contribute to wide-ranging development outcomes, which have been recognized across international policy declarations, most significantly in the 2030 UN Agenda for Sustainable Development. It provides a theoretical approach to sport and development. It begins by addressing the basic concepts of sport development and sustainability and then discusses the potential contribution of sport to five prioritized SDGs (SDGs 3, 4, 5, 8 and 16) and the environment as one of the sustainable development pillars that may contribute to SDGs 6, 7, 11, 12, 13, 14 and 15. This academic resource provides a macro view to students and researchers of sports sciences to know more about the fundamental concepts of sustainable development goals, and to enhance their knowledge about sport as a conduit that can help achieve wider development outcomes rather than being an end in itself. This book is of interest to students and researchers of sports studies, from sociology to management, and researchers and policy makers interested in sport and sustainable development.Table of ContentsConceptual and Theoretical perspectives.- Sport for Health and Well-being.- Sport for Inclusive and Equitable Education.- Sport for Gender Equality and Empowerment.- Sport for Sustainable Economic Growth.- Sport for Sustainable Environment.- Sport for Peace and Integration.

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Book SynopsisAddressing the entire care chain, this book presents the outcomes of advanced research on healthcare operations management based on real-world data and practices in China. It includes hands-on methods and applications in this interdisciplinary research field, which combines healthcare service, operations management, industrial engineering and information technology.The content is divided into three parts, reflecting the entire care chain. The first part discusses the pre-hospital service stage and explores resource deployment problems in emergency medical service, such as ambulance allocation. The second part focuses on inpatient care services, including staffing and task allocation among nurses and doctors based on multi-project management under uncertainties. In addition, a highly promising diagnosis approach is proposed and a specific algorithm is derived on the basis of real-world datasets which can improve the diagnosis accuracy remarkably. In turn, the third part considers the post-hospital service stage, which most often takes place at community hospitals, and provides a quantitative evaluation and optimization of scheduling for tasks and team members for home care services.The book is intended for a broad audience, including students, researchers and practitioners working in various areas of healthcare management, service management, and operations management.Table of Contents1. Introduction to the Healthcare Operations Management.- 2. Research on the Optimal Deployment of First Aid Stations and Ambulances Considering the Temporal and Spatial Stochasticity of Demand.- 3. Improving Diagnostic Accuracy Based on Multiple Cutoff Levels of Multiple Tumour Markers.- 4. Robust Optimisation for Multiple Medical Service Project Scheduling Considering the Uncertainty of Activity Durations and Resource Allocation.- 5. Study on Home Care Scheduling with Considerations of the Patient Satisfaction and Operation Costs.

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Book SynopsisThis book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.Table of ContentsIntroduction.- Conceptual Background.- Current Approaches to the Development of Service Systems.- Research Approach.- Summary of Findings.- Discussion.- Conclusion.

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Book SynopsisThe result is a bottleneck which has grown as more billionaires pledge their funds away while their wealth continues to skyrocket and giving rates stay very small.Finally, this book covers the emergence of large giving vehicles, modelled after the private equity industry.

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Book SynopsisPreface.- Introduction.- Part 1: History.- Developments in Risk and Insurance Economics: the Past 40 Years.- Part 2 : Risk and Insurance Theory Without Information Problems.- Higher-Order Risk Attitudes.- Non-Expected Utility and the Robustness of the Classical Insurance Paradigm.- The Economics of Optimal Insurance Design.- The Effects of Changes in Risk on Risk Taking: A Survey.- Risk Measures and Dependence Modeling.- The Theory of Insurance Demand.-Prevention and Precaution.- Part 3 : Asymmetric Information: Theory.- Optimal Insurance Contracts under Moral Hazard.- Adverse Selection in Insurance Contracting.- The Theory of Risk Classification.- The Economics of Liability Insurance.- Economic Analysis of Insurance Fraud.- Part 4: Asymmetric Information: Empirical Analysis.- Asymmetric Information in Insurance Markets: Predictions and Tests.- The Empirical Measure of Information Problems with Emphasis on Insurance Fraud and Dynamic Data.- Workers' Compensation: Occupational Injury Insurance's Influence on the Workplace.- Experience Rating in Non-Life Insurance.- Part 5 : Risk Management.- On the Demand for Corporate Insurance Creating Value.- Managing Catastrophic Risks through Redesigned Insurance: Challenges and Opportunities.- Innovations in Insurance Markets: Hybrid and Securitized Risk-Transfer Solutions.- Risk Sharing and Pricing in the Reinsurance Market.- Part 6 : Insurance Pricing.- Financial Pricing of Insurance.- Insurance Price Volatility and Underwriting Cycles.- Part 7 : Industrial Organization of Insurance Markets.- On the Choice of Organizational Form: Theory and Evidence from the Insurance Industry.- Insurance Distribution.- Corporate Governance in the Insurance Industry: A Synthesis.- Systemic Risk and the Insurance Industry.- Analyzing Firm Performance in the Insurance Industry Using Frontier Efficiency and Productivity Methods.- Capital Allocation and its Discontents.- Capital and RisksInterrelationships in the Life and Health Insurance Industries: Theories and Applications.- Insurance Market Regulation: Catastrophe Risk, Competition, and Systemic Risk.- Insurance Markets in Developing Countries: Economic Importance and Retention Capacity.- Part 8: Health and Long-Term Care Insurance, Longevity Risk, Life Insurance, and Social Insurance.- Health Insurance in the United States.- Longevity Risk and Hedging Solutions.- Long-Term Care Insurance.- New Life Insurance Financial Products.- The Division of Labor Between Private and Social Insurance.

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Book Synopsis1. Wealth.- 2. Your Legacy.- 3. Family Governance.- 4. Estate Tax Planning.- 5. Charitable Planning.- 6. Business Succession.- 7. Asset Protection Planning.- 8. Life Insurance.- 9. Investment Fundamentals.- 10. Principles of Portfolio Management.- 11. Income Tax Planning.- 12. Selecting a Financial Planner.- 13. Tying It All Together.

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Book SynopsisI. Introduction.- II. Objectives, Rationale, Opportunities versus Main Risks of a CBDC: Principles for a Coherent European Financial Regulation.- III. Central Bank Digital Currency and the Treaty Mandate of the European Central Bank.- IV. The Digital Euro and the EU Framework for Payments.- V. The Demand for CBDC in the Perspective of Existing (Retail) Payment Systems.- VI. Digital Euro and Financial Inclusion Considerations on Trust, the Digital Divide and Financial Literacy.- VII. Governance Issues Concerning the Issuer of CBDC, who Supervises and Controls the CBDC Scheme?.- VIII. Exploring the Impact of the Digital Euro on Euro Area Banks.- IX. Anti-Money Laundering (AML) Implications of Central Bank Digital Currencies (CBDC).

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Book Synopsis1. Introduction.- 2. Banks Performance and FinTech M&As: A Theoretical Perspective.- 3. FinTech Challenges & Opportunities in a Global Perspective.- 4. Banking Business Models: Overview, Evolution and Challenges for Worldwide Banks.- 5. Empirical Evidence on Banks' Performance Improvements after FinTech M&As.- 6. Conclusions & Implications.

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Book SynopsisChapter 1: Non-Bank Financial Intermediation: A background.- Chapter 2: Growth and Development of non-bank financial intermediation in emerging and developing economies.- Chapter 3: Measurement of non-bank financial intermediation.- Chapter 4: The impact of non-bank financial intermediation on bank profitability: Evidence from Emerging and Developing economies.- Chapter 5: Exploring SADC regional economic integration using the lenses of non-bank financial intermediation vs capital market development.- Chapter 6: Measuring risk in non-bank financial intermediation.- Chapter 7: Risk management in non-bank financial intermediation and its impact on systemic risk.- Chapter 8: Assessing global spill overs in shadow banking: the case of BRICS economies.- Chapter 9: Regulation of non-bank financial intermediation in emerging economies.- Chapter 10: Non-bank financial intermediation: financing opportunities for the informal economy in developing economies.- Chapter 11: The impact of financial technology and cyber-risk on non-bank financial intermediation.- Chapter 12: Conclusion.

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Book SynopsisTechnology and Work in Services: The relevance of vulnerable workers.- Logistics under automation and digitalisation: how technology displaces human work.- Between Empowering and Risk Organizational Change and Professional Upskilling through Digital Health Technologies.- Automation in cleaning: why dirty, invisible, and risky jobs will not be replaced by robots yet.- Automation, digitalisation and technological autonomy in the periphery. A case study in the automotive complex of Argentina.

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Book Synopsis1 Introduction.- 2 The Academic Perspective.- 3 The Regulatory Perspective.- 4 The Practical Perspective.- 5 Main takeaways.

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