Hospitality and service industries Books

Book SynopsisThe beauty and fashion world attracts enormous interest. Everybody knows who Naomi Campbell is, but few know who South Africa's local Naomi Campbells were (and are)! This title is an extraordinary mix of glamour, nostalgia and social analysis. It takes the reader on a journey through our South African history and politics from the unusual perspective of the beauty industry. Backed by a photo gallery of classic icons from the 50s, 60s and 70s to the present, it celebrates the inspirational role of beautiful and courageous Black women, especially models and beauty queens. It also looks at the business of beauty and recounts the struggles and successes of Black practitioners trying to make it in this competitive sector. The author is someone who herself was a leading model of the 1980s. Nakedi Ribane co-owned one of the very few Black modeling agencies of note in South Africa. She is ideally placed to offer a fascinating 'behind-the-scenes' look at one of the most under-rated yet influential industries of our time.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisPrinciples and Practices of Bar and Beverage Management: raising the bar is a comprehensive text and resource book designed to explain the latest developments in and new complexities of managing modern bars- be they stand alone or part of larger institutions such as hotels and resorts. Consumer expectations have changed and a bar today must deliver an integrated social experience in a safe modern environment, which also offers the latest products and services in a professional and engaging fashion. Against a background of increasing competition and an increasingly sophisticated customer base this text has been designed to support the bar and beverage skills of students and professionals. It will be the primary reference source in meeting the professional skills and development needs of those who aspire to a career in the bar, restaurant and hospitality industry. It gives the reader- * A complete guide to every aspect of bar management from customer care, marketing, beverages and beverage management, the economic context and bar technology- to key issues of health and safety; * A well defined pedagogic structure giving objectives and learning outcomes, discussion points, further reading and end of chapter summaries; * Links to relevant web, visual and audio- resources; * A clear logical progression through all the key topics plus the technical skills, practices and latest developments in the bar and beverage sector; * Over 200 explanatory illustrations and tables covering all types of bars and beverages from around the world; * Numerous examples and case studies from within the bar and beverage industry It will fully meet the needs of students currently on full and part-time programmes worldwide in the fields of bar, restaurant, hotel, hospitality and food and beverage management in universities, hotel schools and a wide range of vocational courses. It will also be a superb reference for professionals developing their careers in the industry.Table of ContentsPreface; Ch 1 The Pub and Bar; Ch 2 The Role of the Bartender; Ch 3 Customer Care; Ch 4 Responsible Service of Alcohol; Ch5 Food and Beverage Equipment; Ch 6 Food Safety and Hygiene in the Bar; Ch 7 Handling Cash and Payments in the Bar; Ch 8 Sales and Marketing; Ch 9 Safety and Security in the Bar; Ch 10 Stock and Beverage Control; Ch11 Food in the Bar; Ch 12 Cultural Diversity, Intercultural Awareness; Ch 13 Waste Management; Ch 14 Food and Beverage Service Procedures; Index

Read more less

Book SynopsisA beautifully designed and presented guide to the Duchess of Cambridge's look and style. Packed full of unique illustrations and stunning images of Kate Middleton, this is a must-have book for fashionistas everywhere. Learn how to adopt Kate's classy, polished look with tips on wardrobe essentials and dressing for the season.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisManagement Accounting for the Hospitality, Tourism and Leisure Industries - A Strategic Approach 3rd edition is an up-to-date and relevant reference guide to accounting for decision making in the hospitality, tourism and leisure industries. Its’ user-friendly and easy to follow style is based on the author’s extensive first-hand experience of working with and delivering training and professional development in the sector. This third edition of this long-standing and effective text is fully revised and updated to include: • Pricing strategies to include examples of Revenue Management tactics; • Ratios such as TREVPAR and GOPPAR; • The growth of management contracts, franchising and leasing strategies for growth; • Increasing variety of funding options including crowd funding; • More detailed examples based on the author’s personal contemporary experience in training hotel financial controllers; • Further industry specific content to reflect current trends and practice. Key features include: • Up-to-date and relevant content designed to suit the needs of the current Hospitality Professional; • The latest recommendations of the Uniform System of Accounts for the Lodging Industry; • Current trends and practice; • Numerous case examples and scenarios to use in class; • Online resources to support the text. See http://www.goodfellowpublishers.com/manacc3 for details. This book is an essential guide for practitioners and students who are required to study management accounting in the context of the hospitality industry. For practitioners, the book is intended to help those who need an improved grasp of accounting information to assist them in their day-to-day work. For students, the book is aimed at those who are studying accounting as part of their degree or professional studies course.Table of ContentsPART I: STRATEGIC PLANNING. 1. Introducing strategic management. 2. Introducing strategic financial management. 3. Understanding financial statements. PART II: EXTERNAL ANALYSIS. 4. Managing costs. 5. Pricing strategies. PART III: INTERNAL ANALYSIS. 6. Making budgeting work. 7. Managing working capital. 8. Performance measurement. PART IV: STRATEGIC CHOICE. 9. Sourcing expansion. 10. Capital investment appraisal. 11. Practical aspects of capital investment appraisal. 12. The cost of funds. PART V: STRATEGIC IMPLEMENTATION AND EVALUATION. 13. Valuing a business. 14. Globalisation and internationalisation issues. 15. The way forward.

Read more less

Book SynopsisPrinciples of Festival Management is a complete guide to developing and running a festival from inception to evaluation, covering all aspects of festival management and key central issues and contemporary debates. It focuses on the practical skills and knowledge needed for successful festival management, with a step by step approach to the planning, managing and staging processes. Theoretically underpinned, it provides a combination of management perspectives, practical advice and festival studies understandings across a diverse range of festivals, art-forms, audiences, locations, impacts and business models, enabling readers to think critically about the many challenges facing festivals managers. Principles of Festival Management provides the reader with a single port of call for developing and running a festival from inception to evaluation, covering all aspects of festivals management and discussing the key central issues and contemporary debates (such as financing, volunteering, security and much more). It is a vital resource for undergraduate and postgraduate students and academics in the fields of events, festivals, arts, music industry and cultural management and leisure and tourism studies, as well as early career festivals managers and employees.Table of ContentsIntroduction: What is a Festival and Festival Management? Chapter 1 Festival Management: Roles and structures Chapter 2 Festival Design Chapter 3 Planning, Logistics and Management Chapter 4 Funding the Festival and Creating Your Festival Budget Chapter 5 Festival Operations Chapter 6 Managing Human Resources Chapter 7 Festival Marketing Chapter 8 Festivals and the Law Chapter 9 Research and Evaluation Chapter 10 Managing Festivals in the Digital World Bibliography Subject Index

Read more less

Book SynopsisThe distillation (sometimes illegal) of uisce beatha, poitín and gin has existed in Ireland over many centuries. In 1806, over 25% of the entire production of Irish whiskey was estimated to come from illicit stills. While the process of brewing and distilling has come a long way since the days Molly Gallivan produced her homemade poitín known as Molly’s Mountain Dew in the Kerry Mountains, laws from 1831 still apply to breweries and distilleries today. In 1887, the annual output of whiskey manufactured in Ireland was 10,620,584 gallons. There were many thriving distilleries in Dublin and Cork, and in Tullamore and Kilbeggan, and elsewhere, many of which still survive and are indeed thriving today. As of June 2019, Ireland has twenty-five distilleries in operation, with a further twenty-four either planned or under development. As of 2018, sales of Irish whiskey stood at 10.7 million 9-litres cases, up from 4.4 million cases in 2008, with sales projected to exceed 12 million cases (its historical peak) by 2020. Brewers and Distillers in Ireland: The Complete Licensing Guide discusses all the different types of manufacturers’ licences, the rights and obligations of the manufacturer and how to obtain a manufacturer’s licence from Revenue. The sale of the manufactured product by wholesale is also discussed, as is its retail sale, which was introduced for the first time by the Act of 2018. Differing permitted hours for on-sales and off-sales are discussed, as are offences and penalties. The Intoxicating Liquor (Breweries and Distilleries) Act 2018 has allowed for the first time the retail sale of alcohol (spirits and/or beer) on the premises where such alcohol is manufactured.Table of ContentsPart I: Licences: Manufacturer Chapter 1: Manufacturers’ Licences Chapter 2: Distiller of Spirits Chapter 3: Rectifier of Spirits, Compounder of Spirits Chapter 4: Brewer of Beer for Sale Chapter 5: Maker of Cider or Perry for Sale Chapter 6: Maker for Sale of Sweets Part II: Wholesale Dealing and Retail Sale Chapter 7: Wholesale Dealing Chapter 8: Producer’s Retail Licence Part III: Practical Issues Chapter 9: Offences and Penalties Chapter 10: Practice and Procedure Appendix 1: Forms Appendix 2: The Intoxicating Liquor (Breweries and Distilleries) Act 2018 Appendix 3: Rules of Court

Read more less

Book SynopsisImpact assessment can be highly technical and complex, requiring a broad knowledge base and diverse skills, but like evaluation, it is a process fraught with philosophical, technical and political perils. Why is it done, by whom, and how, must be carefully planned. Impacts cannot always be ’proven’, so the nature of evidence becomes critical. Accordingly, a strong theoretical base is needed by all IA practitioners. Whilst economic impacts have received a great deal of attention, with sufficient material available to guide all applications, for social, cultural and environmental IA the theory and practice has lagged. In the context of Triple Bottom Line, social responsibility and sustainability approaches most of the available literature is on normative goals (such as going green, meeting sustainability standards), the nature of positive and negative impacts (a descriptive approach or based on public input), or theory about how impacts occur; very little theory development or praxis has been directed at impact assessment for these applied fields. In response to this lack of information, Event Impact Assessment is the first text to: • Develop professionalism for IA and evaluation in these applied management fields. • Position impact assessment within sustainability and responsibility paradigms. • Recommend goals, methods and measures for planning, evaluation and impact assessment pertaining to events and tourism. • Encourage the adoption of standard methods and key performance indicators in evaluation and impact assessment in order to facilitate valid comparisons, benchmarking, reliable forecasts, transparency and accountability. • Provide concepts and models that can be adapted to diverse situations. • Connect readers to the research literature through use of Research Notes and provision of additional readings. This text also works well as a companion text to Event Evaluation: Theory and methods for event management and tourism. The Events Management Theory and Methods Series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. Each compact volume contains overviews of mainstream management theories and methods, examples from the events literature, case studies, and guidance on all aspects of planned-event management. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. Series editor: Donald Getz. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources.Table of ContentsPART ONE Chapter 1: Concepts and Definitions Chapter 2: Foundation Theory Chapter 3: Measurement and Methods for IA (parts 1 and 2) PART TWO Chapter 4: Impacts on Individuals and Families Chapter 5: Social Impacts Chapter 6: Cultural Impacts Chapter 7: The Built Environment Chapter 8: Impacts on Nature and Ecological Processes Chapter 9: Economic Impacts Chapter 10: Impacts on Destinations References Index

Read more less

Book SynopsisEvent Leadership: Theory and practice for event management and tourism examines, contextualises and applies leadership theory and practice at several levels. Using a wide range of contemporary research, this book explores in detail a range of leadership theories, providing insight into the developments that are driving leadership today. In light of the complex business needs of event organisations and in order to illustrate the concepts discussed, examples of case studies from the event sector are used throughout. Providing a comprehensive grounding in leadership theory, this book explores leadership in events from three distinct viewpoints using various event settings and types of events to illustrate: • "The leader" within event organisations: looking at leaders who are founders, or those that have been appointed, elected, evolved from other positions or emerged from a crisis – all of which have their own issues and effects. • Leadership within the events community, such as political leadership or leaders within event portfolios and networks. Questioning what does it take to achieve effective collaboration among events and between events and other key stakeholders? Is it the individual leader, or leadership that emerges from network dynamics? • The leadership role that events and professional organisations play in society, such as educational and inspirational leadership – looking at social marketing through events, with the aims of changing attitudes and behaviour. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources. Series editor: Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.Table of ContentsCh 1 What is leadership? • Introduction • A brief review of the historical development of leadership • Defining leadership • Criticisms of leadership studies • Leadership in the event literature • The workforce of the future and events careers • Leadership in action: Industry insight from Lils Collingwood Ch 2 Classic approaches to leadership • Classic approaches to leadership – entity approaches • Behavioural theories of leadership – what do leaders do? • Contingency leadership – what leaders do depends on the situation • Theory X and Y • Event research and leadership style • Leadership in action: Industry insight from Jason Allan Scott Ch 3 Leader/follower perspectives • Leader/follower perspectives – entity-relational approaches • Charismatic leadership • Transactional and transformational leadership • Followship in leadership studies • Leader-Member Exchange (LMX) • Leadership in action: Industry insight from Scott Taylor Ch 4 The new wave of leadership studies • The new wave of moral leadership studies • Ethical leadership • Authentic leadership • Servant leadership • Leadership in action: Industry insight from Melissa Noakes Ch 5 Leadership as a collective process • Leadership as a collectivistic process • The rise of collective leadership perspectives • Shared leadership • Team leadership • Social identity theories of leadership • Leadership in action: Industry insight from Eamonn Hunt Ch 6 Leadership as a skill • Leadership as a skill • Competency based leadership • Specific event competencies • Leadership in action: Industry insight from David Strafford Ch 7 Knowledge and event leadership by Jane Tattersall • Introduction • The value of knowledge • Aspects of knowledge • Aspects of tacit knowledge • Knowledge management • Barriers and challenges • Leadership in action: Knowledge management in small and medium sized enterprises Ch 8 Events, leadership and power • Introduction • Who leads, and when – and what does that have to do with power? • The power of leadership • Access to leadership = access to power • The power of events and event communities • Stakeholder management, leadership and power • Leadership in action: Industry insight from Carrie Abernathy Ch 9 Modelling events as social agents of change by Dr Miriam Firth • Introduction • Social agents of change: A definition • Events as SACs • Events are a stage • Events are mirrors of society • Events can be leaderless • Events lead to new employment practices • Leadership in action: Industry insight from Rose Wilcox Index

Read more less

Book Synopsis* Thoroughly explains generic knowledge management frameworks and their application and relevance to planned events and event tourism * International case studies contributed by practitioners and other experts in the field at the end of chapters used to illustrate methods and applications. * Online lecturer resources to accompany in the form of teaching ppt slides, end of chapter multiple choice questions and sample questions. Provides an in-depth understanding of the challenging nature of events, where knowledge needs to be created and shared quickly and efficiently (pre- and during the event), as well as stored effectively post-event before the event organising team disperses. Generic Knowledge Management frameworks and models are introduced, applied and adapted to fit this challenging environment in order for event organisers to avoid ‘reinventing the wheel’ each year. Knowledge Management in Event Organisations is the first book to: * Encourage the adoption of standard knowledge management frameworks and methods in the field of event management; * Provide concepts and frameworks that can be adapted to a range of different events and different stakeholders; * Introduce the reader to alternative approaches to knowledge management, such as communities-of-practice, power/knowledge and Appreciative Sharing of Knowledge; * Recommend best practices for event organisers to develop a collaborative ‘knowledge culture’ through, e.g. trust and mutual understanding, and hence develop professionalisation of the field; * Develop a better understanding of how effective Knowledge Management can provide a competitive advantage for event organisations through, e.g. Efficiency, Innovation and Organisational Learning. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources. Series editor: Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.Table of ContentsCh 1 Introduction, Concepts and Definitions; Ch 2 Knowledge Management Challenges in Event Organisations; Ch 3 Knowledge Management Activities, Models and Frameworks; Ch 4 Relational and Practice-Based Knowledge Management; Ch 5 Structural Elements of Knowledge Management; Ch 6 Cultural Elements of Knowledge Management; Ch 7 Power and Knowledge; Ch 8 Appreciative Sharing of Knowledge; Ch 9 Practical Implications and Recommendations for Event Organisers; References; Index

Read more less

Book Synopsis* Links the contemporary tools and methodologies in project management (such as Agile, Scrum, Lean) to the context of event management; * Explains and discusses the theory in an applied context, linking to sustainable project management and the latest development in the technology; * Uses a range of international case studies to show the theory in practice; * Includes contributions from a diverse range of international experts; * Online lecturer resources to accompany in the form of teaching ppt slides, end of chapter multiple choice questions and sample questions; This text provides a unique lens for studying event project management in the era of sustainability, digital transformation, smart cities and rapid development in technology. It discusses and explains how to manage events utilising the sustainable project management model adapted to the specific context of event management. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources. Series editor: Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.Table of ContentsCh 1 Introduction to Sustainable Event Management; Ch 2 Managing Events in the Digital Era; Ch 3 Sustainable Event Management Framework; Ch 4 Event Programme: Time Planning and Control; Ch 5 Financial Feasibility for Sustainable Event Management; Ch 6 Financial Planning and Budgeting for Sustainable Event Management; Ch 7 The Digital Leader; Ch 8 Coaching Event Mangers to deliver Wellness and Happiness; Ch 9 Business Intelligence through to Artificial Intelligence for Event Management; Ch 10 Managing Digital Transformation; Ch 11 Innovation for Event Management; Ch 12 Mega Events: A case study of Expo 2020; References; Index

Read more less

Book SynopsisThe events industry is undergoing fundamental change. Due to the COVID 19 pandemic, this has meant the cancellation and postponement of events and a move towards online and hybrid strategies. Looking to the future, the ‘new normal’ for the events industry will be characterised by a quite different, transformed, events landscape which will require a thorough reimagining and reshaping of existing methods, techniques and practices. 'Reimagining and Reshaping Events: Theoretical and practical perspectives' is a unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues. The text examines key priorities such as: * The inclusion of technological advances and the development of online and hybrid strategies; * The design of meaningful experiences considering the environment and sustainability; * Ethical catering choices, environmental and social responsibility; * Adapting to complex event situations and incorporating covid strategies; * Knowledge advancement with current technologies and sustainability practices; * The maintenance of practitioner well-being. Written in a user friendly and engaging style, it provides a blend of theory and practice that adopts a practitioner perspective but draws on theory from a broad range of discipline areas.Trade Review“What a relevant, practical and refreshing read it is for anyone working, or wanting to learn in the event management industry. As a fellow Event Management lecturer in higher education, coupled with having my own event management business, FINALLY we have some practical, relevant literature practical to events and event management on the road to recovery from the covid pandemic” Simon McCuskey, Event practitioner and lecturer, Torrens University, Australia "The chapter on Experience and Event Design provides a contemporary perspective, featuring highly topical issues such as the impact of COVID, virtual and hybrid events, and transformative event experiences. The reader is provided with concise explanations of key theories which are matched with examples, case studies and thinking points, making this a great resource for students and academics." Dr Eliza Kitchen, Lecturer, Tourism & Events, Flinders University, Australia “Great book for undergraduate studies in event management with first rate examples on how events have changed and adapted in light of COVID. The addition of industry profiles at the end of each chapter will certainly appeal to students wanting to learn about their future careers. The chapter on Event Budgeting and Financial Health includes plenty of examples and the tables assists students learning about the application of accounting basics into the management of an event.” Dr. Sandra Cherro Osorio, Head of Program Bachelor of Hospitality Management/Lecturer, Melbourne Polytechnic, AustraliaTable of ContentsPreface About the authors Ch 1 An industry transformed and reimagined: Events after COVID-19 The scope of planned events Careers in the events industry Industry transformation Impacts and changes Industry profile: Sharon Calleja, event sales manager Ch 2 Business development in events Entrepreneurship in the events industry Developing an events business model Event feasibility Business viability and success The bidding process Industry profile: Joe McGrath, Victoria Racing Club Ch 3 Event and experience design The event experience Frameworks to guide the design of event experiences Theming and event design Designing virtual experiences Event design and sustainability Industry profile: Kate Stewart, EBC Advisory Ch 4 Project management and logistics The benefits of project management Key project management principles The five phases of project management Event logistics Successful online events Industry profile: Garth Lategan, The Event Network Australia (TENA) Ch 5 Event budgeting and financial health The nature and importance of an event budget The budgeting process Income strategies Financial statements Financial analysis and decision making Financial health Industry profile: Nicholas Kalogeropoulos Ch 6 Event marketing and brand strategy The scope and nature of event marketing The marketing process Event branding and brand strategy Marketing and communications planning Event sponsorship Industry profile: Georgie Stayches, Fetching Events and Communications Industry profile: Jenny Mitten, brand strategy and leadership expert Ch 7 Legal compliance, risk and crisis management Legal compliance The concept of risk The risk management process Risks and hazards Crowd behaviour and event security Industry profile: Leo Gester, risk management and safety expert, grant writer Ch 8 Hospitality and catering concepts The event catering process How can food safety be ensured? Event menu guidelines Food wastage Industry profile: Conan Gomes, event catering expert Ch 9 Stakeholder engagement and leadership Leadership and power Stakeholder analysis Working with sponsors Networking and social capital Industry profile: Grant Gray, Stakeholder relationship management expert Ch 10 Finding and motivating talent Acquiring talent The motivation of employees and volunteers Industry profile: Annmaree Angelico, expert in HR management and safety Ch 11 Sustainability, evaluation and industry trends The importance of sustainability The business case for sustainability The three pillars of sustainability ISO 20121 Event evaluation frameworks Adapting to event industry trends Industry profile: Meegan Jones, event sustainability expert A final word and reflection by Peter Jones, international event expert Index

Read more less

Book SynopsisOne of the worst recessions for the past 100 years, businesses failing, a revolution in technology, increasing financial constraints, compliance stifling the ability to be nimble, changing consumer behaviour, and a market driving products towards commoditization - this is the perfect storm facing the banking industry. Disruption provides a critical understanding of the impact of the current economic crisis and the current industrial revolution on financial services, the new trends in the sector, and the opportunities for banks to leverage their unique assets and pre-empt challengers from gaining meaningful market share. The book also provides top-level advice about transforming financial services organizations by finding the right balance between short-term requirements and the imperative of long-term change. This balancing act is what the authors call the "ambidextrous approach", which requires focus on two strategic initiatives: performance and innovation.

Read more less

Book Synopsis‘In many ways, being a fashion model can be compared to the life of a professional footballer. You might get signed, but the work doesn’t stop there. In fact, it’s only just begun.’ Interested in working in the fashion industry? Do you want to be a model, designer, photographer or stylist? Want a rare look at the industry from the inside? Supermodel Eunice Olumide MBE was signed when she was just 16. She has since graced catwalks all over the world, working with top design powerhouses including Christopher Kane, Harris Tweed, Alexander McQueen, and Mulberry. How to Get into Fashion is for you, whether you are looking to become a model or wish to pursue one of the many other careers in fashion – or just want to know what goes on behind the scenes. With stunning photographs and the knowledge of someone who’s been there and done it, this is your essential guide to the industry.Trade ReviewA helpful overview for all those interested in modelling, from someone who has navigated the complex territory of surviving in a demanding industry. Caryn Franklin MBE MSc (Psych) MBPsS, Fashion CommentatorThis book is a breath of fresh air; essential, engaging and full of good advice. Elinor Perry-Smith, Associate Editor, SEEN London

Read more less

Book SynopsisThe sharing economy is at the centre of number of current debates involving new technologies and innovative services, sustainability, big data and stakeholder engagement. These trends have serious implications for hoteliers, restaurant owners, airlines and car rental companies and service industries as they change the rules of the game across the services industries. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field. This is one of the first academic volumes on this topic to focus on marketing and managerial implications specifically in tourism, services marketing and urban studies. Written by an international team of contributors and using real life case studies, it looks at issues such as: • An introduction to and conceptualization of the sharing economy; • National culture and the sharing economy; • Big data and digital marketing in the sharing economy; • The future of mobility according to Uber; • Rethinking tourism models in the era of the sharing economy; It is a must-have volume for all those researching in the area of the sharing economy who wish to learn more and delve deeper into the implications it has had and will have on the tourism industry and wider tourism economy.Table of ContentsPart 1 Issues and Concepts; Ch 1 Introduction and conceptualisation (Rahimi, Taheri, Buhalis); Ch 2 Sharing Economy: History, definitions and related concepts (Esther Martos-Carrión and Cristina Miguel); Ch 3 Understanding the Sharing Economy (Ilker Gul); Ch 4 Hosting via Airbnb: Motivations and Operational Complexities (Lucie K. Ozanne, Girish Prayag, Rosemarie Martin-Neuninger); Ch 5 A critical review of sharing economy in tourism (Roberto Micera, Piera Buonincontri); Part 2 Impacts and Value: Ch 6 National culture and the sharing economy (Adele Berndt and Michael Peasley); Ch 7 The Impact of Airbnb on the Traditional Accommodation Sector in Trinidad and Tobago (Tenisha Brown, Acolla Cameron, Leslie-Ann Jordan-Miller and Brian Fronti); Ch 8 The sharing economy and peer-to-peer accommodation: from new consumers to new business models( Cláudia Oliveira, Celeste Eusébio and Filipa Brandão); Ch 9 Application of co-creation of value: Two-sided markets (local vs visitors)The valorization of local identity through creative tourism (Fabiola Sfodera, Alessio Di Leo); Ch 10 Mine, yours and ‘shared’: the ethical discourse of ‘Collaborative Consumption (Jeroen Oskam, Kathryn Waite and Rodrigo Perez-Vega); Part 3 Future Developments: Ch 11 Big Data and Digital Marketing in the sharing economy; Ch 12 The future of mobility according to Uber: Current Dynamics, Immediate Challenges and Future Prospects (Pfarelo Manavhela, Unathi Sonwabile Henama); Ch 13 Blockchain and the future of the sharing economy – a decentralized sharing economy (Senem Yazici); Ch 14 Rethinking tourism models in the platform era of the sharing economy – Implications for tourism marketing and management (Arminda Almeida-Santana, Tatiana David-Negre, Sergio Moreno-Gil and J. Andres Coca-Stefaniak); Ch 15 Sharing Economy: Conclusions and future developments (Roya Rahimim, Babak Taheri, Dimitrios Buhalis); Index

Read more less

Book Synopsis* Fully developed case studies all with theoretical underpinning and clear learning outcomes. * Teaching notes accompany all cases which specify teaching methods to be adopted for effective use in the classroom. * Teaching Instructions and Lesson Plans provide which offer a step-by-step teaching process, how students should be organized, information to be provided, the questions to be raised, and suggested assignments. A comprehensive collection of fully developed case studies of event management and event tourism main areas, including human resources, leadership, marketing, strategy, operations, stakeholder management, and evaluation, all written by international experts. The cases mirror the practices and challenges in the event management industry across the globe – in different regional contexts and cultures – integrating theory with functional and operational perspectives. All are accompanied with teaching notes that explain learning outcomes, theoretical underpinnings, teaching methods, and provide detailed learning activities, questions and tools for analysis and guided assignments. Cases For Event Management and Event Tourism is a must have collection for all those studying and teaching event management nad event tourism. It contextualizes understanding and provides a real-life perspective on the theory, models and best practice in the industry. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources. Series editor: Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.Table of ContentsIntroduction; Ch 1 Event Planning - Transrockies: Start-up of a New Event (Aaron McConnell & Donald Getz); Ch 2 Event Sustainability (Martin Robertson); Ch 3 Innovation, Technology and Events Transformation (Tim Brown & Claire Drakeley); Ch 4 Event Development (William O’Toole); Ch 5 Knowledge Management (Raphaela Stadler); Ch 6 Social Impacts (Judith Mair); Ch 7 Sustainable Event Management (Clare Mackay); Ch 8 Event Tourism (Purimprach Sangkaew); Ch 9 Event Operations (Paul Fallon); Ch 10 Risk Management and Legal Issues – Duty of Care (Brianna Wyatt); Ch 11 Placemaking and Regeneration (Jonathan Skinner); Ch 12 Sustainable Event Project Management (Mohamed Salama); Ch 13 Event Experience Design (Vern Biaett); Ch 14 Leadership styles in event management (Violeta Salonen, Jacqueline Leigh, Matthew Lamont, Grant Cairncross); Index

Read more less

Book SynopsisArtificial Intelligence (AI) in Tourism, Hospitality and Event: Revolutionising Experiences provides in-depth insights, practical examples, and best practices tailored specifically for professionals and academics in the fields of tourism, hospitality and events. It goes beyond theoretical concepts and to explore the real-world implementation of AI technologies, highlighting their potential impact and benefits within the industry. This industry-specific focus makes it a valuable resource that explains and harnesses the power of AI in the context of tourism and hospitality. A comprehensive resource that combines theoretical knowledge with practical relevance. Covers a vast overview of AI applications, encompassing various subtopics such as personalized recommendations, chatbots, revenue management, and destination management. Includes dedicated sections with real-world case studies showcasing successful AI implementations in the industry. Analyses the lessons learned from AI-driven projects and identifies best practices and strategies that can be adopted in the industry. Offers practical recommendations for and from industry professionals on harnessing the power of AI in their businesses. With an experienced team of contributors from both academia and industry, each chapter is written in a user friendly style with pedagogic features such as chapter objectives, vignettes and real life case studies and summaries.

Read more less

Book SynopsisAn edited volume which discusses and investigates five key themes of fast-moving and highly significant factors in the field of events management:TechnologyEquality, Diversity & InclusionSustainabilityCompetition, Finances & GrowthCreativity & Event OperationsBringing together a team of expert international contributors who use real life case studies to contextualise, it provides the reader with a one-stop shop to all key areas of change and growth within the events industry. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, and by professionals wanting increased understanding alongside practical methods. Series editors: Vassilios Ziakas, Consultant & Independent Scholar in Events Management, UK and Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.

Read more less

Book SynopsisFully revised and updated, the second edition of this important text contains brands new cases studies and a completely new chapter devoted to AI. Based on theory and practice, it takes the reader through the four major areas in which value is created in the hotel industry (distribution; buildings; procurement and operations) and this is used as a overreaching framework to address the specific sustainability challenges both faced in each area as well as the sustainable best practices in each. It analyses environmental, economic and social value in the industry, and what can be done to maximise the good for all the stakeholders in the long term. In an accessible and structured manner, it delivers: A clear focus on the four major areas in which value is created in the hotel industry- distribution; buildings; procurement and operations; A clear description and analysis of the key sustainability challenges faced in each area; A wide range of international industry cases; Chapters structured with clear introductions, summaries and learning outcomes. It is an ideal text for students on bachelors and masters courses in Hospitality Management, Hotel Management and Tourism Management and for practitioners in the hospitality sector.

Read more less

Book SynopsisThe events industry is a multi-million dollar fast-moving industry, ergo it is a key target for corruption. With multiple revenue sources, complex logistics, ,a strict deadline and the need for quick decision making, it is vital the organisers are fully aware of all ways and means events can leave themselves vulnerable. This new volume from William O'Toole , takes the reader through all the stages, identifying the weak spots' and opportunities, and advising how to identify and prevent corruption. His core thesis is that mega corruption is empowered and accepted when petty corruption abounds. Addressing the mega corruption of mega events, without minimising the smaller and highly distributed petty corruption, is less than a band aid. He believes preventing corruption in events is a matter of ethics from the ground up. Laws and compliance are necessary, but ultimately it depends on people, on trust and integrity.''The Dark Side of Events'' applies the advanced tools of risk management found in the International Standards ISO31010, 31000, 37001 to the prevention of corruption in events and includes a schema on how the text can be used as a training manual, teaching textbook and guide for events and event teams. The final chapter includes an exposure to corruption assessment' table. This provides events with a series of questions to assess their exposure to corruption. It will rate the event and event organisation and can be used in event tendering (bids) and proposals . International law increasingly requires all major companies, such as event sponsors, to only deal with other companies that have an anti-corruption policy. Written in a clear and user-friendly style, each chapter is designed to explore different aspects of the event process and where to be aware of risks of corruption. With over thirty real stories and examples from around the world, the reader will be fascinated by the depth and breadth of this dark side of events.Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, and by professionals wanting increased understanding alongside practical methods. Series editors: Vassilios Ziakas, Consultant & Independent Scholar in Events Management, UK and Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.

Read more less

Book Synopsis‘I’ve a body out the back for you...’ Imagine having that sentence said to you. And then imagine it actually being pertinent. Welcome to Evie King’s world. What happens if you die without family or money? The answer to this very three-in-the-morning question is that Evie, or someone like her, will step in and arrange your funeral. Evie is a local council worker charged with carrying out Section 46 funerals under the Public Health Act. Or to put it in less cold, legislative language; funerals for those with nobody around, willing or able to bury or cremate them. Ashes to Admin lifts the coffin lid on some moving and unexpected personal life stories. Sometimes tragic, as with the case of an unidentified woman found on a beach buried without even a name, but often uplifting and occasionally hilarious. Ultimately, Evie discovers that her job is more about life than it is about death, funerals being for the living and death being merely a trigger to rediscover a life and celebrate it against the odds.

Read more less

Book SynopsisA new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. With a highly qualified international team of contributors, the editors clearly outline the key theoretical perspectives and go on to cover the various types of entrepreneurship.

Read more less

Book SynopsisIntroduces an innovative element of the events process, this book encapsulates practical and theoretical aspects for identifying and assessing the cultural risks that impact events and event spaces. Utilising their pracademic' expertise, the authors incorporate their decades of experience in events practice.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisThis book provides students and scholars with a selection of the state-of-the-art research and new conceptual thinking in the field of sport management by a diverse and prominent group of researchers. It is the first anthology to situate sport management within the broader frameworks of sport sociology and cultural studies, a process already begun in general business studies. The chapters that comprise this collection are divided into three sections: Part I challenges sport management students and scholars to engage with epistemologies and methodologies associated with critical theory to better contextualise their thinking and research. Part II features critically informed research focused within three key topical areas of sport management: marketing and sponsorship, consumption, and governance and policy development. Thirteen case studies provide wide-ranging examples of research on the global sports industry through which students, professors, and professionals alike can form cross-cultural analyses. Part III presents work on emerging themes such as economic development, human rights, media culture, and sports tourism. Conceived and developed as a clarion call for a more critical, reflexive approach to sport management education and practice, this book is designed to spark debate, discussion, and reflection and to better inform research questions and professional practice in the future. The book is essential reading for all students, scholars, and professionals interested in achieving a better understanding of the globalised nature of the sports industry and to improving future practice and research.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisTo research this book, the authors traveled to six continents, interviewed nearly a hundred industry experts, and analyzed multiple emerging trends among LGBT travelers. The Handbook of LGBT Tourism and Hospitality is an easy-to-read, practical, and relevant guidebook with a simple goal: to help marketing professionals, business owners, and allied professionals compete in the increasingly competitive global LGBT travel and hospitality industry.Trade ReviewEducational. Balanced. Entertaining. Practical. Required! These are just a few words that come to mind when reviewing this tremendous achievement. [The authors] share invaluable insights that can only come with decades of personal experience and professional success in LGBT travel. They've formulated all that and more into a well-organized manual for any reader. It can be read in one sitting or referenced throughout a career. Containing well-researched statistics, news references, and numerous quotes and interviews among the spectrum of global LGBT travel pioneers and leaders, the entire world of LGBT travel is concentrated into this book. It is a must-read for everyone in the industry. -- Thomas Roth, President, Community Marketing & Insights Few writers are better than Jeff Guaracino and Ed Salvato to distill their expert knowledge across 6 continents into the best practices found in this one essential book. -- Bob Witeck, President, Witeck Communications

Read more less

Book SynopsisTo research this book, the authors traveled to six continents, interviewed nearly a hundred industry experts, and analyzed multiple emerging trends among LGBT travelers. The Handbook of LGBT Tourism and Hospitality is an easy-to-read, practical, and relevant guidebook with a simple goal: to help marketing professionals, business owners, and allied professionals compete in the increasingly competitive global LGBT travel and hospitality industry.Trade ReviewEducational. Balanced. Entertaining. Practical. Required! These are just a few words that come to mind when reviewing this tremendous achievement. [The authors] share invaluable insights that can only come with decades of personal experience and professional success in LGBT travel. They've formulated all that and more into a well-organized manual for any reader. It can be read in one sitting or referenced throughout a career. Containing well-researched statistics, news references, and numerous quotes and interviews among the spectrum of global LGBT travel pioneers and leaders, the entire world of LGBT travel is concentrated into this book. It is a must-read for everyone in the industry. -- Thomas Roth, President, Community Marketing & Insights Few writers are better than Jeff Guaracino and Ed Salvato to distill their expert knowledge across 6 continents into the best practices found in this one essential book. -- Bob Witeck, President, Witeck Communications The Handbook of LGBT Tourism and Hospitality, by Jeff Guaracino and Ed Salvato, impressively establishes itself as an essential and informative guide for those in the hospitality, marketing, and advertising industries... A concise and thorough guide to understanding the LGBT consumer/tourist, and offers advice flexible enough to be pertinent to all aspects of hospitality. Foreword Reviews

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisThe purpose of this book is to provide both academic and industry perspectives on T-shaped talent as a framework to develop the next generation workforce. This book will include a number of chapters from the authors of this book (Y. Moghaddam, H. Demirkan and J. Spohrer), and edited chapters from a number of additional experts who have been working on next generation of workers.The ISSIP BEP T-Summit collection aims to offer insights and practical wisdom easily applicable to the workplace. The context in which service is designed, delivered and experienced has been changing fundamentally. With exponentially growing and evolving technology-enabled, service transformations and innovations (e.g. IBM, Rolls-Royce, Amazon, Google, Lego, Disney, Tesco, iTunes, Uber, Smart Phones, Etsy, AirBnB, eBay).With this project, we envision to capture the latest thinking, experiences and results, and to publish a collection of practical, focused, easily digestible short papers in the increasingly important area of T-shape talent development, which integrates a variety of disciplines – including areas in engineering, social sciences and management – to focus education, research and practice on an expanding innovation economy.

Read more less

Book SynopsisWhy do so many of us love to travel? What does travel at its best offer? What causes us to be disappointed sometimes in our trips, and how can people in the travel industry work with us to prevent such disappointment and promote optimal travel experiences?As a clinical psychologist and an avid traveller, the author wanted to write a book that offers fresh perspectives on these questions. The reader will learn to think about the nature of travel and about solutions to common travel problems in a new way. Strategies informed by psychological theory and research that travel providers can use to enhance our travel encounters will be given.Questions explored include:- What does our personality have to do with our travel satisfaction?- Why can seeking perfection in travel be so detrimental to our trip happiness?- What can be done to overcome travel fatigue and boredom?- How does trying to keep up with the often unrealistic depictions of travel on social media undermine our travel joy?- How do we prepare for trips in ways that spark excitement and receptivity for what is to come?- What can enhance the enjoyment trips give us long after they are over?This book will be of great interest to those in the hospitality and travel industry (both students and professionals) and general readers who want to better understand the complexities of the psychology of travel. It will serve as an invaluable guide to all who would like to learn what it means to travel well.

Read more less

Book Synopsis

Read more less