Hospitality and service industries Books

Book SynopsisIn 1963, Dick Portillo built a 6’ x 12’ trailer with no running water or bathroom and opened a simple hot dog stand in Villa Park, Illinois. He called it "The Dog House." More than 50 years and 50 locations later, his namesake Portillo's restaurants are a Windy City institution, famous for perfect, Chicago-style dogs. In Out of the Dog House, Portillo tells the incredible story of his life, sharing the ingenuity and hard-earned wisdom that went into building a beloved restaurant chain. From a modest childhood as the son of Greek and Mexican immigrants, to the core principles that became essential in growing a national business, this is a singular, at times surprising, tale of how one man crafted his own American dream, one hot dog at a time.

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Book SynopsisThe 2007-2009 financial crisis threatened the stability of the U.S. financial system and the health of the U.S. economy. To address regulatory gaps and other problems revealed by the crisis, Congress enacted the Dodd-Frank Act. Federal regulators will need to issue hundreds of rules to implement the act. Industry representatives, academics, and others generally have supported the act''s goal of enhancing U.S. financial stability, but implementation of certain of the act''s provisions has led to much debate. These experts have expressed a wide range of views on the potential positive and negative effects that the act could have on the U.S. financial system and broader economy. This book examines the losses associated with the recent financial crisis; the benefits of the act for the U.S. financial system and the broader economy; and the costs of the act''s reforms. The Government Accountability Office (GAO) reviewed empirical and other studies on the impacts of financial crises and the Dodd-Frank reforms, as well as congressional testimonies, comment letters, and other public statements by federal regulators, industry representatives, and others.

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Book SynopsisThis book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases studies, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their innovative ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts—most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.

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Book SynopsisThis book takes the position that organizations, such as businesses, government agencies, etc. form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it.Productivity and services in an organization are symbiotic—and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization.

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Book SynopsisThe tourism industry continues to evolve as people’s interests have changed. There has been a shift in the type of experiences sought when people travel. One of the reasons behind this is the desire for travelers to be more engaged as they travel and get to know a community through their culture and heritage.Tourists are craving authenticity. In an environment of chain restaurants, hotels, and stores people are seeking the differences of what communities offer. This book will be a guide to how a community can sustainably develop their cultural and tourism resources in order to attract and retain the sought- after cultural and heritage tourist.

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Book SynopsisInnovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client–service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.

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Book SynopsisExplore the beauty of Washington's natural landscape with this fully updated guide featuring the 100 best low-impact day hikes in the state—perfect for aging baby boomers, seniors, those traveling with small children, and anyone else interested more in a stroll than a climb. From the Olympic Peninsula to Mount Rainier and Snoqualmie Pass, The Creaky Knees Guide Washington is a day-hiking guidebook filled with kinder, gentler trails, featuring 100 of the best easy-to-walk hikes throughout the state. Written in an informative style that will appeal to anyone, regardless of age, this helpful guide includes trail ratings from 1 (worthwhile) to 5 (spectacular) based on water features and other enjoyable factors; topographical maps with elevation profiles; and information at a glance, such as recommended seasons, estimated hiking times, permit and parkingfees, and distance and elevation gain.HIKES INCLUDE:▪ Bridal Veil Falls▪ Rialto Beach▪ Beacon Rock▪ Ginkgo Petrified Forest Trails▪ Painted Rocks▪ Chain Lakes Loop▪ Middle Fork Snoqualmie▪ Hyak Tunnel▪ Turnbull National▪ Wildlife Refuge▪ and many more!Other titles in Creaky Knees easy hike series include Creaky Knees Oregon, Creaky Knees Northern California, and Creaky Knees Arizona.Trade Review"[The Creaky Knees Guide will] help you get started in exploring the Evergreen State."—The Columbian “You’ll soon find that [The Creaky Knees hiking books] will be your go-to guides for enjoyable jaunts in the great outdoors.”—Trailblazer Girl

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Book SynopsisFrom the spectacular Oregon Coast to Columbia River Gorge and Mount Hood, this updated edition features 85 of the best easy day hikes in Oregon—perfect for aging baby boomers, seniors, those traveling with small children, and anyone else interested more in a stroll than a climb.Explore the beauty of Oregon’s natural landscape with this day-hiking guidebook filled with kinder, gentler trails and the best 85 easy-to-walk hikes throughout the state. Written in an informative style that will appeal to anyone, regardless of age, this helpful guide includes trail ratings from 1 (worthwhile) to 5 (spectacular) based on water features and other enjoyable factors;topographical maps with elevation profiles; and information at a glance,such as recommended seasons, estimated hiking times, permit and parkingfees, and distance and elevation gain. HIKES INCLUDE: - Multnomah Falls - Whalehead Cove - Deschutes Rail Trail - Mirror Lake - Olallie Lake Loop - Chimney Rock - Tillamook Head - Angel’s Rest - Watchman Peak - and many more!Other titles in Creaky Knees easy hike series include Creaky Knees Washington, Creaky Knees Northern California, and Creaky Knees Arizona.Trade Review"As I get older the criteria have changed for a hike... [The Creaky Knees Guide] meets those criteria."—She Said He Said“You’ll soon find that [The Creaky Knees hiking books] will be your go-to guides for enjoyable jaunts in the great outdoors.”—Trailblazer Girl

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Book SynopsisExplore the beauty of Northern California’s natural landscape with this guide to 80 of the best easy-to-walk day hikes located throughout Northern California.From hikes just outside of San Francisco to long strolls in the Sierra Nevada, here are the 80 best easy day hikes in Northern California, perfect for aging baby boomers, seniors, those traveling with small children, and anyone else interested more in a stroll than a climb.Hikes include: Lady Bird Johnson Grove • McCloud Falls Trail • Pomo Canyon Trail • Table Rock • South Yuba Independence Trail • Tomales Point Trail • Purisima Redwoods Loop • Sardine Lakes Trail • Devils Postpile • Rainbow Falls • and more!Written in a personal but informative tone by outdoors expert Ann Marie Brown, The Creaky Knees Guide Northern California is a perfect resource anyone can use to explore the beauty of Northern California without breaking too much of a sweat.In addition to a full-trip description, each hike includes:• Clear, up-to-date driving directions• Elevation gains• Topographical map• Mileage and estimated hiking time• Trail conditions, effort level, best season, map references, exploring options, access, permits required, and where to find more information.Other titles in Creaky Knees easy hike series include Creaky Knees Oregon, Creaky Knees Washington, and Creaky Knees Arizona.Trade Review“You’ll soon find that [The Creaky Knees hiking books] will be your go-to guides for enjoyable jaunts in the great outdoors.”—Trailblazer Girl

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Book SynopsisThe Department of Homeland Security''s (DHS) mission includes law enforcement elements, which require the department, through its components, to manage various types of firearms. DHS''s annual ammunition purchases have declined since fiscal year 2009 and are comparable in number to the Department of Justice''s (DOJ) ammunition purchases. In fiscal year 2013, DHS purchased 84 million rounds of ammunition, which is less than DHS''s ammunition purchases over the past 5 fiscal years. DHS component officials said the decline in ammunition purchases in fiscal year 2013 was primarily a result of budget constraints, which meant reducing the number of training classes, and drawing on their ammunition inventories. This book addresses trends in DHS''s ammunition purchases since fiscal year 2008, how DHS''s purchases compare with DOJ''s, and what factors affect DHS''s purchase decisions.

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Book SynopsisU.S. Northern Command (NORTHCOM) and U.S. Pacific Command (PACOM) are updating their existing civil support plans to include a complex catastrophe scenario, as directed by the Secretary of Defense and the Joint Staff. However, the commands are delaying the identification of capabilities that could be provided to execute the plans until the Federal Emergency Management Agency (FEMA), the lead federal response agency, completes its regional planning efforts in 2018. This book assesses the extent to which DOD has planned for and identified capabilities to respond to complex catastrophes; and established a command and control construct for complex catastrophes and other multistate incidents. It also establishes Department of Defense (DoD) priorities in the areas of homeland defense and defense support of civil authorities through 2020, consistent with the president''s National Security Strategy and the 2012 Defense Strategic Guidance.

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Book SynopsisLearn to build financial software hands-on using generative AI tools like ChatGPT and Copilot.

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Book SynopsisThe cofounder of True Religion Brand Jeans, Kym Gold uses her story to serve up a firm dose of life and career lessons that helped her build a multimillion-dollar fashion brand from the ground up.Kym Gold’s mantra, “never settle for a no; always look for a yes,” is what led her to co-create True Religion Brand Jeans, a major retail clothing company that sold for close to a billion dollars in 2013. In Gold Standard, Kym finally gives her side of the story of how the once fledgling jeans company that nobody wanted, went on to become a giant revolutionizing player in the fashion industry.As a woman in the boys’ club world of the fickle fashion business, Kym armed herself and became one of True Religion’s majority shareholders and their lead female clothing designer. On Valentine’s Day in 2007, she was served divorce papers by her then husband and had her company ripped from under her—all within an hour. Since then, she has reestablished her place in the industry and catapulted herself into the coveted 1 percent of the richest Americans.In Gold Standard, Kym’s savvy business and fashion branding experience of thirty years gives a behind-the-scenes look into the always changing fashion industry. It also mixes in her compelling personal journey, including her marriage to Mark Burnett before he became TV's biggest mega producer, a compassionate view for women of the pressures of balancing a career, finances, and family. Kym motivates readers to throw the gold gloves on and put up a fight.Trade ReviewSelect Advance Praise for Gold Standard:“I have continually seen [Kym’s] vision and decisiveness in action.She always takes action on her instinct and seems to win time andtime again.”—Mark Burnett, Producer“Kym is such a visionary. We have a mutual respect for each other ineach of our business ventures. Her fashion sense and business acumenare undeniably spot on.”—Randy Jackson, Music Producer“A cursory look at Kym’s achievements in business will leave one inawe; that’s a given but that she achieved those things without losingwho she was, is what impresses me about her.”—Leah Remini, Actress“Even before True Religion really came in to being, Kym would dropoff jeans to my house in the hopes I would wear them for promotion.When it comes to building a business, Kym would do whatever it tookto make it successful. It is truly an inspiration for sheer perseverance.”—Eric Benet, Musician“Few women entrepreneurs have been as successful as Kym Gold,and her personal story is riveting. She has braved the turbulent watersof extraordinary success and excruciating losses, great loves and terriblebetrayals, all with edginess, a rawness and an authenticity thatmakes her a formidable force. Her book is a front row seat to huge upheavalnot only in her own life, but in American business as it comesto grips with the kind of woman who is here to change the game.”—Marianne Williamson, Author, Speaker, Activist“Both Kym and I worked in the denim industry when premiumdenim was just starting to take off ... As a designer, Kym’s vision wasalways out of the box, she was definitely a leader, not a follower.”—Peter Koral, Co-Founder, 7 For All Mankind Jeans“Kym Gold is a driving force in fashion. She created a design empireand her bold brands are known worldwide. Pop stars have even writtenand sung about True Religion and the iconic jeans she designed.I have known Kym as a friend and colleague for over 30 years. WhenKym talks about design and business, people sit up and listen. Beyondher rock star appeal and style in fashion, [she is] independent,smart and talented.”—Holly Robinson Peete, Actress, Author, Philanthropist“Kym is always at the forefront of fashion while she effortlessly createsbrands, and starts trends. She is a true visionary, a dynamic entrepreneurand leader. Her innate ability to design the next trendand build brands has left a meaningful, powerful footprint in thefashion industry.”—Lisa Kline, Clothing retailer“Kym Gold is an inspiration for women. Beyond being a visionaryentrepreneur, celebrated fashion designer, and philanthropist is[her] ability to infuse a mother’s heart in all she does-generous, graciousand grateful.”—Alice Crisci, Founder, Fertile ActionSelect Advance Praise for Gold Standard:“I have continually seen [Kym’s] vision and decisiveness in action.She always takes action on her instinct and seems to win time andtime again.”—Mark Burnett, Producer“Kym is such a visionary. We have a mutual respect for each other ineach of our business ventures. Her fashion sense and business acumenare undeniably spot on.”—Randy Jackson, Music Producer“A cursory look at Kym’s achievements in business will leave one inawe; that’s a given but that she achieved those things without losingwho she was, is what impresses me about her.”—Leah Remini, Actress“Even before True Religion really came in to being, Kym would dropoff jeans to my house in the hopes I would wear them for promotion.When it comes to building a business, Kym would do whatever it tookto make it successful. It is truly an inspiration for sheer perseverance.”—Eric Benet, Musician“Few women entrepreneurs have been as successful as Kym Gold,and her personal story is riveting. She has braved the turbulent watersof extraordinary success and excruciating losses, great loves and terriblebetrayals, all with edginess, a rawness and an authenticity thatmakes her a formidable force. Her book is a front row seat to huge upheavalnot only in her own life, but in American business as it comesto grips with the kind of woman who is here to change the game.”—Marianne Williamson, Author, Speaker, Activist“Both Kym and I worked in the denim industry when premiumdenim was just starting to take off ... As a designer, Kym’s vision wasalways out of the box, she was definitely a leader, not a follower.”—Peter Koral, Co-Founder, 7 For All Mankind Jeans“Kym Gold is a driving force in fashion. She created a design empireand her bold brands are known worldwide. Pop stars have even writtenand sung about True Religion and the iconic jeans she designed.I have known Kym as a friend and colleague for over 30 years. WhenKym talks about design and business, people sit up and listen. Beyondher rock star appeal and style in fashion, [she is] independent,smart and talented.”—Holly Robinson Peete, Actress, Author, Philanthropist“Kym is always at the forefront of fashion while she effortlessly createsbrands, and starts trends. She is a true visionary, a dynamic entrepreneurand leader. Her innate ability to design the next trendand build brands has left a meaningful, powerful footprint in thefashion industry.”—Lisa Kline, Clothing retailer“Kym Gold is an inspiration for women. Beyond being a visionaryentrepreneur, celebrated fashion designer, and philanthropist is[her] ability to infuse a mother’s heart in all she does-generous, graciousand grateful.”—Alice Crisci, Founder, Fertile Action

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Book SynopsisThis book presents an ethnography of nature walks in a rural area of Paraná state, southern Brazil. The event is organised by government agencies responsible for implementing public policies for farming, tourism, the environment and culture, as well as by the local community of small farmers. However, a deeper inquiry into the layers of experiences and practices accumulated over the history of human walking reveals a multiplicity of lines interwoven into this event. Over the course of this book, the authors have presented different aspects and epistemological consequences of the phrase "walking is knowing".

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Book SynopsisVietnam attracts visitors from various source markets and such diversity has become commonplace in major tourism receiving areas. The practice of international tourism generally implies cross-cultural experiences on the part of both tourists and service providers. Given the marked differences between the cultures of Asian and Western travelers, and since Asian cultures are heterogeneous, an understanding of the impact of rules of behaviour between international travelers from different cultural backgrounds will be critical for the effective operation of tourism in Vietnam. This book investigates the major cultural differences between Vietnamese hosts and Chinese, French and American travelers that impinge upon host-guest social and cultural interactions. Within the tourism literature, markets have been divided on the basis of psychographics, geographic and behavioural characteristics. Amongst these methods, the common ones are nationality, benefits sought, tourist role and social class, with nationality and rules of social interaction (or rules of behaviour) being the most important segmentation variables to be included. This book has both practical and academic significance. Drawing upon the marketing, tourism, and cultural studies literature and examining cultural values in tourism settings, the research presented in this book provides some strategic directions for tourism managers and marketers. From a theoretical perspective, this book provides an enriched understanding of Rokeach''s and Argyle''s models. These instruments have previously been applied in the fields of sociology, psychology, and marketing. In the present case, these models are used with some modifications to measure the cross-cultural service interactions and the associated insights that are useful for tourism researchers, developers, marketers, and managers. This book is evidence based and can serve as a guide to meet the needs of Asian and Western tourists with particular reference to the important influence of cultural backgrounds and rules of behaviour on touristhost service interactions in cross-cultural settings. It applies the empirically based models to development-related challenges confronting the tourism sector.

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Book SynopsisThe consumer financial services market has seen the increasing use and proliferation of mobile technology to access financial services and manage personal finances. The Consumer Financial Protection Bureau''s Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and economically vulnerable consumers are using them. This book provides a description of mobile financial services, a discussion of the opportunities and risks, and key takeaways from the comments. Furthermore, this book considers the ability of mobile financial services to increase financial inclusion among the underserved by providing them access to the banking system, retaining them in safe and sustainable account relationships, and fostering financial empowerment to improve financial stability and fulfill financial goals.

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Book SynopsisWhen every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a company’s greatest asset—its people—and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others.Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests’ expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior “wow” moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty.The impact of The Hospitality Mentality is more than a warm, fuzzy feeling—it will drive a business forward.

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Book SynopsisSUCCESS IS NOT ABOUT MONEY, IT’S ABOUT PEOPLE Raised in a working-class home as an only child and doted on by parents and grandparents, Mike Leven learned about both work ethic and ethical living. Through a long career, he was exposed to discrimination, corruption, and bad decisions that ruined people’s lives, as well as great humanitarian efforts, acts of kindness, and mentorship. All of these experiences shaped who he became as a business leader, husband, father, and community member. Over the course of sixty years, Mike directed the marketing and operations of several companies, moving his way up the chain from barely making ends meet to being his own boss. What Mike learned is that success is not about winning but about how you play the game. This is how Mike Leven played the game.

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Book Synopsis“A terrific history…gossipy as hell…the writing is classic Shipnuck…he will never bore you.” —Golf Digest The New York Times bestselling author of Phil and “master of both the art and science of sports journalism” (Sports Illustrated), delves into the heart of the golf industry controversy—the battle for the soul of professional golf between the PGA Tour and the Saudi-funded LIV Golf League—in “his best book yet” (Golfweek).In recent years, professional golf has been at war, and Alan Shipnuck has been our most trusted correspondent on the front lines. Now, Shipnuck turns to the conflict that made Phil Mickelson, and many other top golfers, villainous in the eyes of the public: LIV Golf’s disruptive—and belligerent—storming of the professional golf world. (LIV’s unofficial motto, immortalized on hats gifted at a staff party: “Fuck ’Em All.”) In LIV and Let Die, Shipnuck delivers fly-on-the-wall reporting from the yachts where LIV was hatched and within the corridors of power as the PGA Tour flailed to fend off the threat. Shipnuck has traveled seamlessly between both tours—having countless conversations with players, caddies, CEOs, agents, financiers, lawyers, flaks, fans, and Instagramming wives—to deliver a no-holds-barred account of the most chaotic moment in golf history. Anyone who had a stake in professional golf lined up for an interview with Shipnuck—because they knew everyone else was talking to him, too. The disruption to an old, proud sport was largely conducted in the shadows, but LIV and Let Die delivers numerous revelations about what really happened, and why. Shipnuck’s unparalleled access and award-winning reporting chops provide rich portraits of the brand names at the center of this sprawling tableau: Greg Norman, Rory McIlroy, Brooks Koepka, Tiger Woods, Jack Nicklaus, Jay Monahan, His Excellency Yasir Al-Rumayyan, Donald Trump, Saudi Crown Prince Mohammed bin Salman, Dustin (and Paulina!) Johnson, Pat (and Ashley!) Perez, Patrick (and Justine!) Reed, Bryson DeChambeau, Jimmy Dunne, and many more. Bankrolled by Saudi Arabia’s Public Investment Fund, LIV Golf has upended the men’s professional game with vast riches—blatant “sportswashing,” from the mouth of Mickelson himself. The bitter feuding (and trolling) between the PGA loyalists and the LIV camp made the battle between the tours deeply personal—but for the top leaders of the two tours it was strictly business, and in a series of secret meetings they reshaped the future of the sport. LIV and Let Die provides the previously unknown background and crucial context to understand what happened between the tours that shocked the world in June 2023. Long known as the most fearless writer on the golf beat, Shipnuck has delivered the definitive account of the biggest (non-Tiger) golf story this century and a lively page-turner that in places reads like a spy thriller.

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Book SynopsisThat sound, the first crack of the bat.Every year in early spring a special kind of joy comes over those who love America’s favorite pastime, baseball. This feeling is no different for the millions of kids who dream of greatness when they pick up a bat and make their way to the plate.In Just Baseball, Mike Just has created a guide to the world of baseball. Drawing from his own journey to the pros, Just better equips parents and players to make smart decisions as they pursue the game while encouraging players to pursue excellence, maximize their talents, and inspire them to find greater satisfaction in the game. The book covers these topics and more: At what age should youngsters start playing the game? What values will define a player’s baseball character? How important is it to be a team player? What do baseball scouts look for? How can players gain an edge in recruiting? What if your head coach leaves? Is being drafted out of high school a good or bad thing? Baseball is not a one-size-fits-all journey. Learning how to make thoughtful choices that make the most sense for one’s own set of circumstances is all part of getting to the next level. Mike Just’s own experience provides valuable insight for all those who are serious about baseball, and who want to be the best.Trade Review"The bottom line is this: even if you, as a parent, are a lifelong, diehard baseball fan, you really owe it to yourself and your son to read a copy of Just Baseball. While the game of baseball may not have changed that much since you played, the truth is, the business of baseball has changed dramatically, and continues to change. And if your boy has hopes to keep progressing to the next level, Just Baseball is a very solid guidebook." - Rick Wolff, Ask Coach Wolff"The bottom line is this: even if you, as a parent, are a lifelong, diehard baseball fan, you really owe it to yourself and your son to read a copy of Just Baseball. While the game of baseball may not have changed that much since you played, the truth is, the business of baseball has changed dramatically, and continues to change. And if your boy has hopes to keep progressing to the next level, Just Baseball is a very solid guidebook." - Rick Wolff, Ask Coach Wolff

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Book SynopsisEsports have rapidly expanded from a pastime undertaken by casual players to one of the largest segments of the entertainment industry, in which hundreds of millions of people play and compete daily. Esports Business Management With HKPropel Access is one of the first textbooks to present an all-encompassing look into the world of esports business, will teach both aspiring students and sports professionals about the business of this rapidly expanding industry. Written by esports executives, business experts, and esports educators—and endorsed by the International Esports Federation, Esports Research Network, and the United States Esports Federation—the textbook offers a comprehensive approach to the operational side of esports, supplemented by a striking full-color design and dynamic imagery that will bring concepts to life. The text begins with a basic overview of the industry, including various levels of esports, culture, and social issues. Next, readers will explore the interests and concerns of various tiers of stakeholders—from title publishers and event organizers to leagues, sponsors, fans, and more—and learn about governance at multiple levels, from the international level to college conferences. A full look at the marketing engine of esports examines sponsorship opportunities, esports events and venues, and communications at all levels, including broadcasting, analytics, and social media. The book addresses managerial and business issues associated with running an esports-related entity, including financial and legal concepts as well as team and player management. The text concludes by examining careers found in the various segments of the industry and looking at the future of esports. Throughout the text, Zoning sidebars provide real-world spotlights that bring the concepts to life. Student learning will be enhanced by the related online learning aids delivered through HKPropel, with student exercises and case studies that apply content to life, industry profiles, and a list of Internet resources for further learning. While similarities exist between the sports and esports environments, there are also significant differences in how the esports industry must operate to thrive. Esports Business Management is the foundational text for understanding and working in this exciting, fast-paced industry. Note: A code for accessing HKPropel is included with all new print books. Table of ContentsForeword: James O’Connor, General Manager of the Pittsburgh KnightsChapter 1. Introduction to EsportsDavid P. Hedlund, RC Smith III, Gil Fried, Stanley Nana Anyang-Kaakyire, Sang-ho Lee, Michael Newhouse-Bailey, and Janelle E. Wells Introduction What Is Esports? A Brief History of Video Games and Esports The Esports Ecosystem Esports Platforms Types of Esports Games Esports Industry Statistics Conclusion Discussion QuestionsChapter 2. Levels of EsportsRC Smith III, Robert Dranoff, Eric Kammeyer, Daniel Liang, Nick Rider, and Justin Smith Introduction Youth Esports High Schools and Pathways to College Collegiate Esports Collegiate Conferences Professional Esports Conclusion Discussion QuestionsChapter 3. Esports Culture and IssuesRoger Caramanica, Aaron Colaiacomo, Rob Holub, Sang-ho Lee, John McDermott, Michael Newhouse-Bailey, Sheng Qiang, Ryan Rogers, Melissa Welby, and Ashley Witt Introduction Societal Perspectives of Gaming in the East and West Positive Impacts of Gaming Negative Impacts of Gaming Conclusion Discussion QuestionsChapter 4. Esports StakeholdersGil Fried, Aaron Castellan, Aaron Colaiacomo, Clint Kennedy, Michael Newhouse-Bailey, and Sheng Qiang Introduction Tier 1 Stakeholders Tier 2 Stakeholders Tier 3 Stakeholders Conclusion Discussion QuestionsChapter 5. Esports GovernanceGil Fried, Tobias M. Scholz, Jason Batzofin, Sang-ho Lee, Lance Mudd, Michael Newhouse-Bailey, and Colin Webster Introduction Defining Governance Types of Governance International Esports Federation (IESF) United States Esports Federation (USEF) Collegiate Organizations High School Organizations Governing Professional Esports Should Esports Be Governed the Way Sport Is Governed? Conclusion Discussion QuestionsChapter 6. Esports MarketingDavid P. Hedlund, Anthony Palomba, Lisa Cosmas Hanson, Michael Naraine, and Henry Wear Introduction The Five Ps of Esports Marketing Unique Aspects of Esports Marketing Marketing Esports to Players, Spectators, and Fans Spectator Motivations to Watch Esports Conclusion Discussion QuestionsChapter 7. Esports SponsorshipDavid Hedlund and Daniel Liang Introduction Understanding Sponsorship Types of Esports Sponsors Sponsorship Opportunities Issues Facing Properties and Sponsors Sponsorship Evaluation Conclusion Discussion QuestionsChapter 8. Esports EventsRC Smith III, Gil Fried, Jide Osipitan, and David P. Hedlund Introduction Brainstorming and Setting Goals and Objectives Creating the Framework of the Event Event Bidding Event Budgeting Event Registration Event Management Postevent Evaluation Conclusion Discussion QuestionsChapter 9. Esports VenuesGil Fried, Alexander Champlin, Katelyn Chapin, and Matthew McGivern Introduction Large-Scale Esports Venues Small-Scale Esports Venues Designing Esports Spaces for Universities and Athletes of the Future Basics of Esports Facility Management Virtual Reality (VR) Arcades Conclusion Discussion QuestionsChapter 10. Esports CommunicationsAnthony Palomba, Ryan Rogers, Aaron Colaiacomo, and David P. Hedlund Introduction Shoutcasting and Broadcasting in Esports Tools in Esports Communication Streaming Esports Communication and Sponsorship Esports Communication and Analytics Esports Communication, Fan Emotions, and Motivations Esports Communications and Social Media Esports Communications, Public Relations, and Crisis Activities Esports Communication and Employment Conclusion Discussion QuestionsChapter 11. Esports Finance and EconomicsGil Fried Introduction The Business of Esports Basic Financial Concepts Budgeting for an Esports Team How to Read an Annual Report Esports Franchising and Entrepreneurship Conclusion Discussion QuestionsChapter 12. Esports LawGil Fried, Graciano Gaillard, and Jason Chung Introduction Overview of Important Legal Concepts Intellectual Property (IP) Contract Law Liability Unionizing Esports Players Legal Rights of Esports Athletes Conclusion Discussion QuestionsChapter 13. Esports Team and Player ManagementDavid P. Hedlund, Matthew Williamson, Aaron Colaiacomo, Joanne Donoghue, Courtney James, Taylor Johnson, Ronald “Rambo” Kim, Raffaele Lauretta, John McDermott, Sheng Qiang, and Hallie Zwibel Introduction The Rise of Esports Coaching Esports Coaching as a Profession The Role of Coaches at Esports Competitions The Role of Coaches in Esports Organizations and Teams Collegiate Esports Organization, Management, and Operations Health and Wellness Considerations in Gaming and Esports Conclusion Discussion QuestionsChapter 14. Esports CareersRoger Caramanica, Lisa Cosmas Hanson, Taylor Johnson, Michael Newhouse-Bailey, and Tobias Scholz Introduction Esports Job Descriptions and Résumés Careers in Esports Careers in Competition Careers in Streaming and Content Creation Careers in Event Production Planning and Control Careers in Esports Marketing Careers in Esports Health and Wellness Careers in Game Design and Development International Careers Conclusion Discussion Questions Afterword: Tobias Scholz

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Book SynopsisIn a quickly growing and evolving society, organizations at all levels face ongoing challenges and complexities that require specific leadership skills. Contemporary Leadership in Sport Organizations, Second Edition With HKPropel Access, brings together research on leadership—both within and outside of sport settings—to provide comprehensive knowledge of skills and practices relevant to the sport industry. With sport-specific examples, students will learn an effective approach to leadership thought, strategy, and action to apply in recreational, interscholastic, intercollegiate, and professional sport organizations as well as the rapidly growing esports industry. Students will first learn the historical and foundational concepts of leadership, defining what effective leadership is and the primary outcomes of good leadership. Contemporary thought and leadership approaches for present-day challenges are then presented, bringing concepts to life within the unique contexts of sport organizations of all levels and types. Modern leadership concepts that are explored include emotional intelligence and its role in developing authentic leadership, data-informed decision making and problem solving, behaviors and actions that are most effective in crisis situations, and the leadership-as-practice movement. Updates in this edition include the following: Expanded content on leadership for achieving diversity, equity, and inclusion in sport organizations, including new content on LGBTQ+ research in sport Content on global leadership in sport, including the emergence of esports and sport as a tool for social change Discussion of ethical decision making and the challenges and responsibilities for leaders in the development of the values and culture of an organization New student learning activities, delivered through HKPropel, are designed to engage students in a learning experience that turns the principles learned into practical leadership skills. Case studies (some of which include video examples) expand on chapter content and present real-world examples of sport leadership across a broad range of roles. These contain open-ended discussion questions that encourage students to think critically about the cases and about their own future careers. Activities encourage students to put research into practice, while interactive branching scenarios immerse students in the decision-making process, applying strategies presented in the book to navigate through each simulation to discover the most optimal outcome. Modern sport organizations at all levels are evolving into increasingly complex and diverse entities that require adaptable and effective leaders. Contemporary Leadership in Sport Organizations provides the theoretical knowledge and practical skills to inspire students to become successful leaders in the sport industry. Note: A code for accessing HKPropel is included with this ebook.Table of ContentsChapter 1. A Leadership Primer Defining Contemporary Leadership Settings for Leadership in Sport Organizations Management and Leadership: Mutually Exclusive or Integrated? Levels of Analysis in Leadership Additional Frameworks for Understanding Leadership Historical Leadership Theory and Research Research in Sport Leadership: Past, Present, Future 21st-Century Leadership Thought SummaryChapter 2. Results, Relationships, and Responsibility Results Relationships Responsibility SummaryChapter 3. Emotional Intelligence and Leadership Defining EI Why Is EI Important for Sport Leaders? Research and EI Applying EI in Organizational Leadership Development and Training for Improving EI SummaryChapter 4. Building a Culture of Success Leadership and Organizational Culture: The Foundation Research in Sport Organizational Culture Building a Culture of Success in Sport Organizations SummaryChapter 5. Vision and Strategic Leadership Leadership and Vision in Sport Organizations Strategic Leadership SummaryChapter 6. Complexity and Problem Solving Changing Environment for Leadership Sources of Complex Problems in Sport Organizations Competencies and Skills for Creative Problem Solving Approaches to Problem Solving SummaryChapter 7. Change, Turnaround, and Crisis Leadership Change Leadership Turnaround Leadership Crisis Leadership SummaryChapter 8. Diversity, Equity, and Inclusion Leadership Defining Diversity, Equity, and Inclusion Perspectives on Gender, Culture, and Nationality Surface-Level Versus Deep-Level Diversity Diversity Representation and Embracing Diversity Diversity Representation in Sport Organizational Leadership and Diversity, Equity, and Inclusion Women in Sport LGBTQ+ Individuals With Disabilities Leadership Competencies SummaryChapter 9. Globalization and Leadership Terminology and Forms of Globalization Globalization and Leadership Globalization in a Sport Context Global Esports SummaryChapter 10. Leadership Learning and Development Perspectives on Leadership Development How Do We Learn to Lead? Leadership Learning Applied Sport Organizations as Learning Organizations Planning and Implementing Leadership Development Summary

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Book SynopsisPart of managing a facility or event of any kind is providing a safe experience for the patrons. Managers at all levels must educate themselves and prepare their organizations to confront potential threats ranging from terrorism and mass shootings to natural disasters and cybercrime. Security and Risk Assessment for Facility and Event Managers With HKPropel Access provides security frameworks that apply to all types of facilities and events, and it will help current and future facility and event managers plan for and respond to threats.The purpose of this text is to provide foundational security management knowledge to help managers safeguard facilities and events, whether they are mega sport events or local community gatherings. Presenting an overview of security principles and government policies, the text introduces an all-hazard approach to considering the types and severity of threats that could occur as well as the potential consequences, likelihood, and frequency of occurrence. Readers will be walked through a risk assessment framework that will help them plan for threats, develop countermeasures and response strategies, and implement training programs to prepare staff in case of an unfortunate occurrence.Security and Risk Assessment for Facility and Event Managers addresses traditional threats as well as evolving modern-day threats such as cybercrime, use of drones, and CBRNE (chemical, biological, radiological, nuclear, and explosives) incidents. It also offers readers insightful information on the intricacies of managing security in a variety of spaces, including school and university multiuse facilities, stadiums and arenas, recreation and fitness facilities, hotels and casinos, religious institutions, and special events.Practical elements are incorporated into the text to help both students and professionals grasp real-world applications. Facility Spotlight sidebars feature examples of sport facilities that illustrate specific concepts. Case studies, application questions, and activities encourage readers to think critically about the content. Related online resources, available via HKPropel, include nearly 50 sample policies, plans, and checklists covering issues such as alcohol and fan conduct policies, risk management and evacuation plans, bomb threat checklists, and active shooter protocols. The forms are downloadable and may be customized to aid in planning for each facility and event.With proper planning and preparation, facility and event managers can prioritize the safety of their participants and spectators and mitigate potential threats. Security and Risk Assessment for Facility and Event Managers will be a critical component in establishing and implementing security protocols that help protect from terrorism, natural disasters, and other potential encounters.Higher education instructors! For maximum flexibility in meeting the needs of facility or event management courses, instructors may adopt individual chapters or sections of this book through the Human Kinetics custom ebook program.Note: A code for accessing HKPropel is included with all new print books.Table of ContentsPart I. Foundations of Security Management and Risk AssessmentChapter 1. IntroductionChapter 2. Understanding the Security and Emergency Response FrameworkChapter 3. The Risk Assessment ModelChapter 4. Security Design and Protective MeasuresChapter 5. Security Planning and TrainingChapter 6. Exercises: Security Plans in ActionPart II. Facility and Event SpecificationsChapter 7. Multiuse K-12 and College FacilitiesChapter 8. Sport Stadiums and ArenasChapter 9. Parks and Recreation CentersChapter 10. Hotels, Casinos, and ResortsChapter 11. Houses of WorshipChapter 12. Special Events

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Book SynopsisAthletic Director’s Desk Reference, Second Edition With HKPropel Access, is the most comprehensive resource available for collegiate and high school athletic administrators. Expert leadership advice and practical tools guide administrators in successfully navigating increasingly complex roles in athletic programs of any size.With more than 75 combined years of experience as athletic program administrators, coaches, and consultants, the authors deliver an engaging narrative and professional insights for athletic directors of all levels. The modern demands on athletic programs and evolving safety and culture issues are reflected in this updated edition, with new content on Title IX compliance, social media communications, planning tools for budgets, cost-saving strategies, revenue generating opportunities, student-athlete mental health, concussion protocols, athletes’ rights, Esports, and more.Offering a solid foundation of information every athletic director needs to know, plus clear advice on day-to-day operations, this essential resource can be used as an immediate practical guide through the real-world issues typically encountered by every athletic director. An extended table of contents provides an outline of the book elements so athletic directors can quickly find relevant tools within the book and easily reference the corresponding online materials, enabling administrators to confront issues and lead with confidence.Throughout the book, management tips deliver professional advice, foundational information, problem-solving strategies, and suggestions for management of employees, programs, events, and facilities. Planning tools provide specific steps and considerations to take when developing strategic plans, action plans, professional development plans, and governance systems.More than 300 documents are delivered through HKPropel. These valuable time-saving resources can be downloaded and customized to suit the needs of any athletic program. Educational resources can be used for teaching and motivating staff, campus constituents, volunteers, and student athletes. Evaluation instruments and risk assessments help today's athletic administrators assess job performance, evaluate program contents, identify risks, and prevent litigation. Policies and forms are easily modified, enabling athletic directors to produce effective policies and procedures that meet their unique needs while saving significant time.The advice and tools in Athletic Director’s Desk Reference allow professionals to turn theory into immediate practice. The book addresses all the various policy, procedure, and system needs required for becoming an efficient and effective athletic director overseeing a successful athletic program.Note: A code for accessing HKPropel is included with all new print books.Table of ContentsChapter 1. Developing Leadership Style and PhilosophyChapter 2. Governance of the Athletic ProgramChapter 3. Vision, Mission, and GoalsChapter 4. Operational Structure of the Athletic ProgramChapter 5. Office Operations, Finance, and BudgetingChapter 6. Managing a Staff to Accomplish Program GoalsChapter 7. Ethics, Rules Compliance, and Professional ConductChapter 8. Student-Athlete Support ProgramsChapter 9. Sports Medicine and Athletic Training ProgramsChapter 10. Diversity, Inclusion, and NondiscriminationChapter 11. Team AdministrationChapter 12. Event Management and SchedulingChapter 13. Revenue Acquisition and Fund-RaisingChapter 14. Communications, Media Relations, and PromotionsChapter 15. Facilities and Operations

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Book SynopsisLeisure Services Management, Third Edition With HKPropel Access, outlines the essential knowledge and skills that successful managers must learn, and it assists students in building those competencies. The text prepares students for the Certified Park and Recreation Professional (CPRP) qualifying exam and for the challenges they’ll face in their future careers in commercial recreation, public agencies, and the nonprofit sector. Throughout the text, there are activities, projects, and examples to help students connect competencies to real-world situations.Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will examine the scope of leisure management, management responsibilities, and how a manager can affect an agency and its customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. For each chapter, the ancillaries offer experiential learning activities that simulate on-the-job situations. Each of these activities asks students to assume the role of a manager and address common management issues by completing a work assignment or project. These activities will facilitate student development and help students gain essential management competencies. Other learning aids include learning objectives, review questions, key terms, and a glossary to reinforce student learning. In addition to updated references that provide contemporary management perspectives, the third edition features the following: Expanded content on social media, planning, and international leisure A new chapter focusing on diversity, equity, and inclusion to broaden students’ perspectives From the Field sidebars, which offer readers a glimpse of what happens in the field, so they can better understand what they will be facing in the future Leisure Services Management has related online learning activities delivered via HKPropel. These activities include flash cards and undergraduate- and graduate-level case studies for each chapter. Chapter quizzes, which are automatically graded, may be assigned by instructors to test comprehension of critical concepts. Students can also access a list of competencies tested in the CPRP exam and a competency scorecard to track their development relative to professional standards. These online resources will help students build useful knowledge and apply the information. The competency-driven approach of Leisure Services Management, Third Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their career. Note: A code for accessing HKPropel is included with all new print books.Table of ContentsChapter 1. Competency-Based Management and Leadership What Is Management? Management Theories and Systems Management Trends A Competency-Based Approach ConclusionChapter 2. The Management Process The Management Process Management Drivers The Manager’s Resources Management Functions and Career Progression Outcomes Critical Management Issues ConclusionChapter 3. Diversity, Equity, and Inclusion What Is Diversity and How Does It Affect Our Experiences? Equity and Equality Inclusion Why Diversity, Equity, and Inclusion Matter Interpersonal and Systemic Challenges Personnel and Workplace Challenges Strategies for Advancing DEI in the Workplace Reducing Prejudice and Building Competencies for Addressing Interpersonal and Systemic Challenges ConclusionChapter 4. Organizational Structure Three Sectors Organizational Structure, Design, and Culture Working With Boards Form of Government and Organizational Structure and Design Internal and External Politics ConclusionChapter 5. Coordination of Resources, Programs, and Services Internal Organizational Coordination External Organizational Coordination ConclusionChapter 6. Planning and Decision Making Planning Elements of Master, Comprehensive Master, and Strategic Planning Problem Solving and Decision Making Ethical Decision Making ConclusionChapter 7. Marketing and Public Relations Definition and History of Marketing Market Segmentation and Target Marketing Marketing Mix Social Media ConclusionChapter 8. Communication and Customers Functions of Communication Communication Process Communication Breakdowns Strategic Approach to Communication Internal Communication External Communication ConclusionChapter 9. Personnel Procedures and Practices Human Resources Perspectives Personnel Planning Personnel Processes Managing Volunteers ConclusionChapter 10. Staff Retention and Development Onboarding Employee Engagement and Development Motivation Employee Recognition Performance Appraisal Discipline ConclusionChapter 11. Sources and Methods of Financing Sources of Revenue Expenditures Pricing Pricing Trends and Issues ConclusionChapter 12. Budgets and Financial Cost Analysis Defining Budgets Budget Cycle Cutback Management Types of Budgets Approaches to Budgeting Budget Implementation Financial Analysis and Reporting ConclusionChapter 13. Evaluation Why Evaluate? Performance Measurement How to Evaluate Selecting Evaluation Participants Best Practices and Benchmarking ConclusionAppendix A. Certified Park and Recreation Professional (CPRP) CompetenciesAppendix B. One-Page Strategic Plan, City of Fairfax, Virginia

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Book SynopsisFor those fascinated by business dealings in the trillion-dollar global sport industry, this is the anthology you’ve been waiting for. The Sport Business Handbook: Insights From 100+ Leaders Who Shaped 50 Years of the Industry provides insider perspectives from more than 100 of the biggest names in the sport industry. Plentiful examples and stories, including insiders’ views of major sport deals, offer an exclusive behind-the-scenes look at the intricacies of sport business. Plus, this revised edition includes brand-new contributions addressing the adaptability and recovery of sport following the pandemic as well as a “Breakthrough Moments” list of the 50 most significant sport-related moments to offer societal context and historical depth.Editor Rick Horrow, an internationally known sport business and sport law expert who has been the architect of more than 100 deals worth more than $20 billion, has teamed up with renowned sport business scholar and practitioner Rick Burton and author Myles Schrag to assemble one of the most unique sport books ever published. You will be both informed and entertained by the personal insights of prominent sport business leaders, including league commissioners such as Gary Bettman, Don Garber, and Paul Tagliabue; team owners such as Jerry Colangelo and Tom Ricketts; executives such as Larry Lucchino and Pat Williams; administrators such as Joe Castiglione and Deborah Yow; professional athletes such as Scott Hamilton and Cal Ripken Jr.; and media personalities such as Jay Bilas and Ann Meyers Drysdale. This all-star team also includes legendary Duke University men’s basketball coach Mike Krzyzewski as the foreword author.The Sport Business Handbook gives you guidance for everything from the basics of breaking into the sport industry to the intricate skills required to become an industry giant: Consider the role you want to play, what your values are, and how you can set yourself up for success in the industry. Understand the value of brand management and the opportunities for those with strong knowledge and skills in this area. Embrace technology and use the power of modern media to guide your organization toward its goals. Master leadership skills by establishing a framework for thinking and behaving as a leader at all times. Each chapter addresses a specific topic and weaves in story-like sidebars that share rare glimpses into professional dealings in sport. These 80-plus sidebars include “Game Changer” sidebars, which describe pivotal moments that influenced sport leaders as they strived for success, and “360” sidebars, which present alternative perspectives so all viewpoints are explored in finding best practices.Nowhere else will you find such a comprehensive guide with practical advice and personal stories from the biggest names in the industry. The Sport Business Handbook is an engaging, informative book that will help you discover your strengths and develop your skills so you can become one of the leaders to shape the sport business industry for the next 50 years.Table of ContentsForewordPrologue to the Revised Edition: COVID Comeback in the Roaring ’20s: Reshaping the Sports Industry After a Worldwide Pandemic, by managing editor Rick HorrowPrefaceInstructor’s Note, by Stephen A. GreyserPandemic Forced Us to Relearn Lessons of Resilience, by Robert DuPuySport Media: Separating Winners From Losers . . . Now Is Your Chance, by Mike CardanoI. Creativity Is Born Out of NecessityHybrid Work Could Influence the Future of Professional Sport, by Harry KlaffCOVID Can’t Stop KissCam, by Dana Veitch and Alex VeitchEsports Driving Media Innovation, by Eric S. YoonCamp Cooney Prepares Boxers for Their Future, by Gerry CooneyEsports Are Well Situated for a Post-COVID Sport World, by Bobby SharmaII. Best Practices Are Born Out of Natural SelectionSport World Has Long Dealt With Disruption, by Stanley BrandAt the Dawn of the NIL Era, Tech Company Pivoted to Help Athletes Be Seen, by Blake LawrenceDuct Tape and Technology Both Needed for Sport Industry Success, by Al GuidoIII. Cooperation Is Born Out of Urgency“We Owe You One” . . . Sixers’ Slogan Still Relevant, by Billy CunninghamGreat Sport Debates Now Help Mold Future Leaders, by Richard CorcoranCommunication = Results (Good or Bad), by Michael RoganRugby’s Values, Format Make It a Microcosm of Sporting Future, by Alev KelterNASCAR: Setting the Pace in Troubled Times, by Lesa KennedyMultibillion-Dollar, Global U.S. Polo Assn.: Driven By Its Authentic Connection to the Sport of Polo, by J. Michael PrinceThe $1.3 Trillion Sports Business, by Rick Horrow and Nick NielsenAcknowledgmentsPart I. Launching Your Career in Sport BusinessChapter 1. Mastering the Craft of Sport BusinessRick HorrowA 50-Year Front Seat, by Ted KillorySports Evoke Our Emotional Extremes, by Scott D. MichelWrite Down Your Dream Job, by Richard PeddieChapter 2. Essential Lessons for the Sport Business ProfessionalLarry LucchinoThe Value of Showing Up, by Joe FavoritoKeep Your Head Down and Keep Working, by Jay Bilas10 Principles, From “Collector” of Philosophies, by Brandon SteinerChapter 3. Fostering Meaningful Business RelationshipsLyn St. JamesTake Charge to Help Give Kids Equal Opportunities, by Shane BattierI Want to Be President, by Andy DolichFind Direction With Your Own Mission Statement, by Marc TrestmanPart II. Building Your Branding and Selling Skill SetsChapter 4. Executing a Consistent Process and VisionStephen M. RossLearning to Balance Tradition and Innovation, by George PyneMake Sure Your Minor League Is Major, by David A. AndrewsMaking Money With the Money You’ve Made, by Ric EdelmanChapter 5. Filling an Industry NeedBob KainOutworking Adversity, by Gary PlayerFinding My Next Act After Olympic Gold, by Scott HamiltonUnderstanding the Power of Numbers, by Dan TowrissChapter 6. Building a Championship BrandTom RickettsOne Question Paves the Way to Compelling Stories, by Ross GreenburgCustomizing a Message for Fans: Three Stories, by Frank LuntzMaintaining a Vibrant Brand With Passionate Purpose, by John Spanos and A.G. SpanosChapter 7. A Mindset of Authenticity: The First Step in a Successful Sport Business VentureJack NicklausFrom Humble Beginnings to PGA Concessionaire, by David Lee CookSuccess: The Intersection of Talent and Passion, by Pat WilliamsOne Good Deed Leads to Another, and Another, and Another . . ., by Cal Ripken, Jr.Chapter 8. Handling Crises Calmly and CapablyGary BettmanPreparation Has Always Been a Hallmark of BAA, by Tom GrilkRebuilding After Katrina, by Doug ThorntonProactive Safety Measures Essential to Youth Sport, by Jon ButlerChapter 9. Building a Brand That Reflects Your Core ValuesDon GarberWhy Not?, by Donna OrenderRectify Mistakes Quickly: The Houston Dynamo Case Study, by Oliver LuckPitcher-Agent Has Once-in-a-Lifetime Encounter During Comeback, by Steve TroutPart III. Mastering Modern Media and TechnologyChapter 10. Harnessing Modern Media StrategiesMark LazarusThe Value in the Values of the Games, by David BakerGoing the Extra Miles Can Put You on the Map, by Ken SolomonSports Require Quick Thinking for Solutions, by Jim GanleyChapter 11. Changing Technologies, Changing ConsumptionTed Leonsis and Zach LeonsisMedia, Athletes Both Navigating Increased Exposure, by Harvey GreeneFilling the Gaps Between Plays, by Jim LawsonAttention to Detail, Top to Bottom, by Mark WilliamsChapter 12. Using Analytics and Social Media EffectivelyShawn Spieth and Kyle NelsonGrowth of Analytics Leads to Industry Evolution, by Jessica GelmanPushing the Boundaries of Technology in Sport, by Angela RuggieroToward a Better Understanding of Sport Market Analytics, by Richard LipseyChapter 13. Translating Technology Into New MarketsPeter MooreHow “Moonshot” Technology in Regenerative Medicine Influences the Business of Sport, by Jeff ConroyRetail Analytics of the Future Benefits Consumer, Company, by Matt O’TooleFuture of Sport Media Is Addressing Fans Who Lean Forward, by Chris WagnerPart IV. Making Successful DealsChapter 14. Developing Business Deals Consistent With Your Core ValuesRobin J. HarrisPaying Back a Debt . . . With Interest, by Richard A. ChaifetzUsing Sport to Explain, Engage, and Inspire, by Jon ChapmanDo Work That Feeds Your Soul, by Don GarberChapter 15. The Arc of the DealDonald DellListen and Respond, by Rich McKayThe Agent’s List, by Bob KainWith Your Name Comes Responsibility, by Pat Rooney Jr.Chapter 16. Working Toward ConsensusJerry Colangelo“Six Win and Six Lose,” by Randy VatahaDoing the Unpopular, by Senator George MitchellSupport Helped New GM Learn on the Job, by Ann Meyers DrysdaleChapter 17. The Importance of Marketing in Deal MakingRick BurtonModern Sport Marketers Must Value the Experience, by Chris LencheskiThe First Shoe Deal Came Naturally, by Sonny VaccaroGlobalization of the Sport Agency Business, by Philip D.M. de PicciottoChapter 18. Operating Successfully in the Public and Private Domains: The Birth of MAPS and the Rebirth of Oklahoma CityRonald J. NorickHow Indy Used Sport to Build Civic Pride, by Greg BallardStadiums Are Easy to Build—It’s Only Money, by Maher MasoChapter 19. Mastering Licensing Strategies as Part of Your BrandJoseph R. Castiglione Sr.Global Sport Institute Researches Across Disciplines, by Kenneth L. ShropshireHow to Handle the Complex Modern World of College Athletics, by Jack SwarbrickChapter 20. Securing Strategic Sponsorships: The Sponsor’s PerspectiveTony PonturoHaving a Purpose Gives You Perseverance, by Jamey RootesProtecting Golf’s Image Required Facts, Plan, by Joe SterankaRole Reversal: Think About Your Check Writer’s Objectives Before You Think About Yours, by Michael WhanChapter 21. Securing Strategic Sponsorships: The Rights Holder’s PerspectiveStephen JonesIn the Right Place at the Right Time, by Dick CassBe Willing to Blaze Your Own Trail—Just Don’t Forget to Bring Along Your Key Stakeholders, by Larry ScottThe Jones Family: A Football Legacy, by Stephen JonesPart V. Mastering Leadership SkillsChapter 22. Creating a Framework for LeadershipPaul TagliabueBe Not Afraid of Greatness, by Frank SupovitzAll I Know About Leadership I Learned as Senate Majority Leader, by Senator George MitchellDefy Expectations . . . Prove Yourself, by Bryan R. SperberChapter 23. Operationalizing Philosophy and Values While Building a Culture of Integrity and ExcellenceDeborah A. YowEqual Pay Is a Better Business Model, by Butch BuchholzLeBron’s Value Is Chasing Excellence On and Off the Court, by Frederick R. NanceProcess, People, Plan, and Careful Execution, by Nick SakiewiczChapter 24. Championing Equity, Diversity, and Inclusion in the WorkplaceJudy SweetMore Sports = More Leadership Development Opportunities, by Ray AndersonMaking a Difference Is a Kick, By Rolf BenirschkeAli Center Supports Athletes’ Push for Change, by Eli WolffChapter 25. Leadership Lessons Learned the Hard WayKevin WarrenOpportunity Knocks When You Open Your Mouth, by Stan KastenThe Common Link Between Vegas Crooners and Hall of Famers, by Pete LaCockProblem Solvers Versus Problem Creators . . . Choose Wisely, by Pat GallagherChapter 26. Cultivating a Winning EdgeDon ShulaFrom Athens to LA to Phoenix: Keep Chasing Your Dreams, by Derrick HallThe Lessons of Competitiveness, by Bob GrieseHow Orlando Used Sport to Get Out of a Rut, by Mayor Buddy DyerChapter 27. Sustaining Excellence: From Stadiums to StewardshipBryan TrubeyLearning From Others in LA, by Kevin DemoffCreating a Community Gathering Place: U.S. Bank Stadium, by Trip BoswellObservations From Years Working in “the Fun Business”, by Pat GallagherEpilogueRick HorrowNASCAR Whiz Kid Learns the Two Rs Early in His Career, by Michael Nichols IIA Producer’s Perspective, by Tanner SimkinsBreakthrough Moments, by Elizabeth Haas Edersheim and Lee H. IgelSport Business in the Classroom, by Stephen A. Greyser

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Leading student textbook on sport marketing Fully revised new edition. Includes new chapter on new media, including social media. Chapters on customer service and promotion are substantially rewritten. Case studies and examples have been replaced to reflect current concerns. International examples, extensive pedagogical features Highly respected sport management authors

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Book Synopsis

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Book SynopsisIn April 1858 the Fraser River Gold Rush hit, and the sleepy hamlet of Victoria on Vancouver Island got an economic boost. The population nearly doubled overnight, and suddenly locals were rubbing shoulders with prospectors on their way to the gold-fields of the interior, as well as the regular band of sailors, sealers, whalers and other seafarers who made up Victoria. In those days, a saloon could be found on practically every corner of the city. They were as numerous as coffee shops are today, and alcohol was cheaper and easier to come by than clean drinking water. Between 1851 and 1917 there were hundreds of saloons and hotel bars that dispensed alcohol on a regular basis and they did it twenty-four hours a day, seven days a week. This book introduces you to the cast of colorful characters that regularly inhabited those saloons and hotel bars in their heyday. Read about how a young Emily Carr was saved from possible death by the quick actions of an employee of the Bee-hive saloon. Discover the gruesome secret uncovered by a startled worker who was prying up the floorboards of the Omineca saloon. Find out the circumstances surrounding the murder of Mike Powers, the proprietor of the Garrick's Head, a pub that still does a thriving business today. From the raunchy saloons that lined Victoria's notorious Johnson street to the lavish high-class hotel-bars like the Driard and the Empress, this book shares the true stories, both humorous and tragic, from the days of swinging doors, smoky bars and five-cent beers.

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Book SynopsisThis unique volume aims to promote new models of sustainable management in the field of contemporary mural art. Cultural heritage has become an essential tool for society, stressing the necessity to properly conserve cultural resources in order to maintain a socially, economically, and environmentally sustainable development. In this book, the mural "Allegory to Work" by the artist Felipe Seade, located in Uruguay, is used as a case study. The work of Felipe Seade, a prominent political mural artist of the twentieth century, reflects the influence of Mexican heritage and the socio-political themes of that time, which were commonly used by the Social Realism art movement. The authors look at the mural—and its restoration—through the lens of tourism, globalization, and new interest in cultural heritage. The book demonstrates that the restoration should be aware that the perspective of the protagonists must be incorporated in the intervention process. This first-of-its-kind volume brings together historical, ethnographic, tourism, and scientific research that leads to a sustainable project, from the point of view of identity, economy, politics, and society. This volume, with over 50 color illustrations and many black and white photos, will be valuable for college and research libraries, undergraduate and graduate students, researchers and professors in the field of cultural heritage and art as well as those involved in community-based research. Trade Review"Presents the point of view of the conservation and restoration of cultural assets, through the eyes of multiple disciplines: ethnography, art, science, and culture. It is a great work that clearly shows how to address the conservation of artworks in the society in which we live. The book provides the scientific method that professionals of the conservation of cultural heritage may apply to other cases. . . . Easy to read and well written, it has a coherent structure, where an accurate method is proposed, where all the links of the chain of protection of contemporary mural painting are linked, from research and study that includes its evaluation as works of art, up to its study as assets of social interest, combining the strategies and techniques of preventive conservation and museography, deepening in the contributions of science to reach its diffusion. It is a book that unites art and science, theory and practice, linking past and present but looking to the future." —María Dolores Ruiz de Lacanal Ruiz-Mateos, Professor, Department of Culture and History of Visual Arts, Seville University, SpainTable of ContentsIntroduction. Contemporary Uruguayan Mural Painting. Tradition and Relevance. Social Realism in Contemporary Mural Painting. Felipe Seade as the Main Figure of the Uruguayan Social Realism. The Contemporary Mural Painting "Allegory to Work". "On the Face of It": Wall-to-Wall Home Ethnography. Participatory Action Research (PAR) in Contemporary Community Art. Physical Identification and Digital Record of Painting. Colorimetric Characterization. Study of the Chemical Composition through Cross Sections: Optical Microscopy; Scanning Electron Microscopy: X-Ray Microanalysis. Technical Documentation Sheet of Painting. Scientific Cataloguing. State of Conservation. Restoration Process. The Use and Social Enjoyment of Murals: ‘The People’s Art’, Its Publics and Cultural Heritage. Preventive Conservation Policies. Guidelines to Stimulate Use and Social Enjoyment. Conclusions: Management, Touristic Promotion and Social Enjoyment of Contemporary Mural Painting.

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Book SynopsisThis volume highlights a broad selection of valuable research work by renowned professionals and scientists from academia and the travel industry, bridging academic perspectives and research with practical applications. It provides a wide-ranging vision of a multitude of trends in the global travel and tourism industry today and in the future.Adopting an integrated and interdisciplinary approach, the contributors examine a diverse selection of topics and share their research and exploratory investigations to frame their implications and outcomes. The volume reflects upon the wide-ranging conceptual approaches to the subject of tourism and includes varying paradigms and perspectives on the core elements of the tourism sector. The overall thrust of the book is to provide a required critical depth to tourism studies and to guide the reader through the fundamental themes of tourism, destination marketing, branding, and management.Table of ContentsDestination Management and Competitiveness: Intervention of Destination Management Organizations for Global Competency. Policing Tourism: Challenges and Opportunities of the Tourist Police System in India. Visitor Management and Community Participation in an Ecotourism Destination: The Case of Kanha Tiger Reserve, Madhya Pradesh. Empowerment of Marginalized Communities and Tourism: Case Study of Theyyam Dance. Influence of Perceived Risks on Destination Choice Process: An Indian Perspective. Community-Based Waste Management for Sustainable Tourism in Backwater Regions. Civil Disturbances and the Tourism Sector: An Impact Study on Kerala Tourism. Ecological Tourism Pointers: Analysis on Concepts, Frameworks, and Applications on the Vembanad Lake of Kerala. Managing Heritage City for Tourism and the Contribution to the Regional Development: A Case of Darasuram in Kumbakonam, Tamilnadu. Organizational Culture and Employee Motivation Among the Tourism Professionals in Karnataka. Employee Engagement in Travel Organizations: The Influence of Psychological Climate on Employee Engagement and Its Influence on Intent to Stay. Can Foreign Exchange Volatility Really Influence Tourist Inflow in India?. Celebrity Endorsement: Solving the Destination Marketing Puzzle. Talent Development in the Tourism Industry: A Deliberation on the Open Source Talent in Goa. Role of Tourism Education in Meeting the Competency Expectations of the Tourism Industry. Socially Responsible Investment: A New Paradigm in the Tourism and Hospitality Sector. Socio-Cultural Impacts of the Namdapha Eco-Cultural Festival on the Local Residents of Miao. The Indian Hybridity in Its Cultural Expression: Better Understanding One’s Cultural Heritage. Challenges of Medical Tourism: Managerial Paradigm in the Indian Framework. Developing a Competitive Wine Tourism Destination: Case Study of Vineyards in Maharashtra. Agri-Tourism in India and Strategies for Growth. Commercialization of Art Forms: A Kerala Tourism Perspective. Hindu Pilgrimage: Issues and Challenges in Kerala. Sustainable Tourism Indicators: A Literature Review on Concepts, Frameworks, and Applications. Social Media in Tourism: Challenges and Corrective Measures.

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Book SynopsisGrouped by general topic, this collection of the best "Sales Clinic" columns in Hotel Management written by Howard Feiertag over the course of 35 years provides an abundance of juicy nuggets of tips, tactics, and techniques for professionals and newbies alike in the hospitality sales field. Readers will take a journey down the road of the development of hospitality sales from the pre-technology era (when knowing how to use a typewriter was a must) to today’s reliance on digital technology, rediscovering that many of the old techniques that are still applicable today.Trade Review“This collection of ‘Sales Clinic’ columns provides an eye-opening account from one of the industry’s true leaders, defining how we operated and how it has evolved over the years. In compiling his many instructive ‘Sales Clinic’ columns, which Howard Feiertag contributed to Hotel Management magazine over a period of 35 years, he has created a real-life narrative of the evolution of hotel sales. Reflecting on earlier years when Howard and I conducted sales calls for our own hotel properties, I find it truly amazing how this business and its professional practices have evolved. For instance, Howard’s first article in January 1980 noted that sales people needed a car and should know how to type. In those days, of course, we communicated with clients and prospects much differently than today—by letter, in person or with a phone call. While many of the time-tested practices for sales engagement remain the same, there’s no question the process has vastly advanced. Having a record of this development is both constructive and valuable.”—Roger J. Dow, President and CEO, U.S. Travel Association“When Howard Feiertag called me in 1979 to lament what he perceived as a lack of focus on sales topics in, Hotel & Motel Management he modeled the best behavior of a hotel sales professional. He was well informed, cordial, respectful, and direct. He identified a need to be filled, and in his own gracious way, asked for the order. How could I have done anything other than give him an opportunity to pen an article for the magazine? Howard’s first column, published in 1980, wa sso well received that I hired him to be a regular contributor. Little did I know that he would retain his column, despite multiple management and ownership changes, 35 years later. His longevity with the magazine is a testament to the wisdom of his words. Imagine how many sales professionals have gained knowledge and received career guidance through Howard’s sage insight and advice. This compilation of Howard’s work assures its legacy and illuminates the timeless tenets of hospitality.”—From the Foreword by Mary Gendron, Former Editor of Hotel Motel Management (now called Hotel Management“I have the great fortune to get to spend every work day with this living legend in the hospitality industry. Now readers can get a taste of what that’s like through this compilation of Howard Feiertag’s sales clinic columns posted in Hotel Magazine over an incredible 35 years. The collection is a tangible representation of the history of hotel and meetings sales and the embodiment of ‘the more things change the more things stay the same.’ As Howard is fond of saying, despite vast changes in technology, the overall hospitality market, and the global marketplace, providing excellent service to people is still at the core of what we do in the hospitality and tourism business. Crack open this book and take advantage of a lifetime of wisdom and advice!” —Nancy Gard McGehee, Professor and Department Head, Howard Feiertag Department of Hospitality and Tourism Management, Virginia Tech“This collection of ‘Sales Clinic’ columns provides an eye-opening account from one of the industry’s true leaders, defining how we operated and how it has evolved over the years. In compiling his many instructive ‘Sales Clinic’ columns, which Howard Feiertag contributed to Hotel Management magazine over a period of 35 years, he has created a real-life narrative of the evolution of hotel sales. Reflecting on earlier years when Howard and I conducted sales calls for our own hotel properties, I find it truly amazing how this business and its professional practices have evolved. For instance, Howard’s first article in January 1980 noted that sales people needed a car and should know how to type. In those days, of course, we communicated with clients and prospects much differently than today—by letter, in person or with a phone call. While many of the time-tested practices for sales engagement remain the same, there’s no question the process has vastly advanced. Having a record of this development is both constructive and valuable.”—Roger J. Dow, President and CEO, U.S. Travel Association“When Howard Feiertag called me in 1979 to lament what he perceived as a lack of focus on sales topics in, Hotel & Motel Management he modeled the best behavior of a hotel sales professional. He was well informed, cordial, respectful, and direct. He identified a need to be filled, and in his own gracious way, asked for the order. How could I have done anything other than give him an opportunity to pen an article for the magazine? Howard’s first column, published in 1980, wa sso well received that I hired him to be a regular contributor. Little did I know that he would retain his column, despite multiple management and ownership changes, 35 years later. His longevity with the magazine is a testament to the wisdom of his words. Imagine how many sales professionals have gained knowledge and received career guidance through Howard’s sage insight and advice. This compilation of Howard’s work assures its legacy and illuminates the timeless tenets of hospitality.”—From the Foreword by Mary Gendron, Former Editor of Hotel Motel Management (now called Hotel Management“I have the great fortune to get to spend every work day with this living legend in the hospitality industry. Now readers can get a taste of what that’s like through this compilation of Howard Feiertag’s sales clinic columns posted in Hotel Magazine over an incredible 35 years. The collection is a tangible representation of the history of hotel and meetings sales and the embodiment of ‘the more things change the more things stay the same.’ As Howard is fond of saying, despite vast changes in technology, the overall hospitality market, and the global marketplace, providing excellent service to people is still at the core of what we do in the hospitality and tourism business. Crack open this book and take advantage of a lifetime of wisdom and advice!”—Nancy Gard McGehee, Professor and Department Head, Howard Feiertag Department of Hospitality and Tourism Management, Virginia TechTable of Contents1. General Managers’ Involvement with Sales 2. Managing Salespeople Requires Daily, Weekly Reviews 3. The Working of a Hotel Property Sales Operation 4. Techniques for Increasing Sales 5. Working with the Group Markets 6. The Travel Agent and Leisure Travel Market 7. Sales Planning and Sales Calls 8. Hospitality Sales Training 9. The Negotiation Process in Sales 10. Attributes of Successful Sales Persons 11. Helpful Tips for Hotel Sales Staff 12. Action Plans for Marketing and Sales 13. Working on Contracts for Groups 14. Everyone at a Property Is Involved In Sales 15. A Professional Approach to Hospitality Sales along with Networking 16. Understanding the Features of Your Product, Especially F&B 17. HR in Connection with Sales Staff Employment

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Book SynopsisSustainability in Hospitality and Tourism Sector explains the readers about the ways in which the people can achieve sustainability through the hospitality and tourism industry and how this industry can provide them with the opportunities to achieve sustainability across various platforms. This book also discusses about the introduction to sustainability, the principles to be followed to achieve sustainability in the operations in the hospitality industry, management of sustainability in the tourism industry, having strategic marketing in the hospitality industry, how to balance sustainability and development and the effects of globalization of the hospitality and tourism industry. It also gives the necessary information about the subject of sustainability in the hospitality and tourism industry so that the readers know the ways in which the objective pf sustainability can be attained.

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Book SynopsisHospitality: An Introduction introduces the concept of hospitality to the readers and presents hospitality as a service industry. It demonstrates travel and tourism as an impeccable part of the hospitality business and discusses the operational development of the hotel and lodging industry. Also discussed in the book is the food service industry and the role of technology in hospitality. The book gives much information on the aspect of leisure and recreation in hospitality and details the various trends and future aspects of the industry.

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Book SynopsisGeography Of Tourism explains to the readers the wide range of aspects related to the tourism industry and the meaning of geography when it comes to tourism, so that the readers can understand the tourism industry in a refined way and know how the geographies affect the industry in certain ways. This book also discusses about the demand for recreation in the tourism industry, geographies of Europe and North America and the relation to tourism, geographies of central Asia and Africa and related tourism and the geographies of middle east and the relation with tourism. It also provides the readers with a basic knowledge of the way in which the different geographies affect the tourism in various parts of the world and the other factors dependent on it.

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Book SynopsisThis book covers all aspects of managing a successful housekeeping department. The book includes essential information on organizing, staffing, training, and supervising a housekeeping team. It also provides insights into effective communication, time management, and budgeting skills for running a successful operation. The book is a must-read for hospitality professionals and students, providing practical tips and strategies to optimize housekeeping services and enhance the guest experience. Whether you are a seasoned housekeeping manager or just starting your career in hospitality, this book provides valuable insights into the crucial role that housekeeping plays in the overall success of a hotel or resort.Table of Contents Chapter 1 Housekeeping in Hospitality Operations Chapter 2 Organizational Structure of the Housekeeping Department Chapter 3 Maintain Cleaning and Hygiene Practices at Workplace Chapter 4 Servicing the Guest Room Chapter 5 Housekeeping Control Desk: Daily Routine and System in the Housekeeping Department Chapter 6 Linen and Laundry Service Management in Housekeeping Department Chapter 7 Budgets and Budgetary Control in Housekeeping

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