Business mathematics and systems Books
Oxford University Press Information Ecology
Book SynopsisAccording to virtually every business writer, we are in the midst of a new information age, one that will revolutionize how workers work, how companies compete, perhaps even how thinkers think. And it is certainly true that Information Technology has become a giant industry. In America, more that 50% of all capital spending goes into IT, accounting for more than a third of the growth of the entire American economy in the last four years. Over the last decade, IT spending in the U.S. is estimated at 3 trillion dollars. And yet, by almost all accounts, IT hasn''t worked all that well. Why is it that so many of the companies that rave invested in these costly new technologies never saw the returns they had hoped for? And why do workers, even CEOs, find it so hard to adjust to new IT systems? In Information Ecology, Thomas Davenport proposes a revolutionary new way to look at information management, one that takes into account the total information environment within an organization. ArguiTrade Review"An important, must-read book about managers and their information needs."--F.Warren McFarlan, Albert H. Gordon Professor of Business Administration, Harvard University"Information Ecology defines mobilization for the future, a topic that is clearly thought provoking and one that we must all address if true information technology return on investment is to occur."--Ralph J. Szygenda, Vice President and Chief Executive Officer, General Motors Corporation'...a timely corrective to the technophile culture that has dominated the field of information to date...an informative book for those who want to manage information and not just IT to the best effect within both business and healthcare.' * Chris Atkinson, British Jnl of Healthcare Computing & Information Management, vol.15, Number 5 *A well argued , and well presented, case that needs to be read by all those wrestling with this critical subject. - Stuart MacDonald - Long Range Planning Vol 31 Oct 1988
£57.00
The University of Chicago Press Inside the Business Enterprise Paper Historical
Book SynopsisHow do business enterprises control their subunits? In what ways do existing paths of communication within a firm affect its ability to absorb new technology and techniques? How do American banks affect how companies operate? Do theoretical constructs correspond to actual behavior? Because business enterprises are complex institutions, these questions can prove difficult to address. All too often, firms are treated as the atoms of economics, the irreducible unit of analysis. This accessible volume, suitable for course use, looks more closely at the American firminto its internal workings and its genesis in the Gilded Age. Focusing on the crucial role of imperfect and asymmetric information in the operation of enterprises, Inside the Business Enterprise forges an innovative link between modern economic theory and recent business history.
£30.40
Palgrave MacMillan UK ICT and Innovation in the Public Sector European Perspectives in the Making of Egovernment Technology Work and Globalization European Studies in the Making of EGovernment
Book SynopsisThis book originates from a multiple year research project on ICT and justice in a number of EU countries. Among the project's major objectives was the development of new methodologies for facilitating ICT-based innovation in the judiciary.Table of ContentsIntroduction; F. Contini and G. Francesco Lanzara PART I: PERSPECTIVES: ICT, INSTITUTIONS AND E-GOVERNMENT Building Digital Institutions: ICT and the Rise of Assemblages in Government; G. Francesco Lanzara How Institutions are Inscribed in Technical Objects and what it may mean in the case of the Internet; B. Czarniawska The Regulative Regime of Technology; J. Kallinikos ICT, Marketization and Bureaucracy in the UK Public Sector: Critique and Reappraisal; A. Cordella and L. Willcocks PART II: EXPERIENCES: ICT, INSTITUTIONAL COMPLEXITY, AND THE DEVELOPMENT OF E-SERVICES E-justice in Finland and in Italy: Enabling Versus Constraining Models; M. Fabri Aligning ICT and Legal Frameworks in Austria's e-bureaucracy: From Mainframe to the Internet; S. Koch and E. Bernroider Institutional Complexity and Functional Simplification: The Case of Money Claim Online Service in England and Wales; J. Kallinikos Assemblage-in-the-making: Developing the e-services for the Justice of the Peace Office in Italy; M. Velicogna and F. Contini ICT, Assemblages and Institutional Contexts: Understanding Multiple Development Paths; F. Contini
£42.74
Palgrave Macmillan The Handbook of Global Outsourcing and Offshoring
Book SynopsisOverview of the Global Sourcing Marketplace Sourcing Models: What and When to Outsource/Offshore Country Attractiveness for Sourcing Supplier Core Capabilities and Strategies for Sustainability and Growth Leveraging Knowledge and Expertise Client Perspective: Vendor Selection Strategy, Retained Management Capabilities and Legal Issue The IT Outsourcing Life Cycle and the Transition Phase Governance of Outsourcing Projects Managing Distributed Teams Emerging Issues in Sourcing StrategyTrade Review'Written by outstanding academics well-recognized for their expertise on the topic, this long-awaited book is a must have to anybody embarking on the process of global sourcing or seeking to enhance their existing knowledge. It provides a comprehensive conceptual overview of three crucial aspects of global sourcing - strategy, governance, and daily management - supplemented by well-researched case study and lively examples.' - Professor Natalia Levina, NYU Stern School of Business 'In a truly globalized world, customers are looking not just at delivery excellence from service providers, but also global execution capabilities. Outsourcing providers need to look beyond standardized services to include innovation and transformation capabilities, embedded into their offering. This requires providers to focus on the customer's business, understand the issues and then provide solutions. This book provides a very good customer-centric view of how providers need to approach the market.' - Girish Ramachandran, President - Global Head - Strategic Business and Head: Middle East and Africa. 'Outsourcing and offshoring are commonplace terms, but they're often poorly understood and inexpertly practiced. Yet there is much 'out' left in 'sourcing,' and even more 'off' ahead of us in 'shoring.' The Handbook of Global Outsourcing and Offshoring is an intelligent user's manual essential reading for those starting out as well as those who find they may have strayed off course.' - Dr. John Hindle, Senior Manager, Global Marketing, Accenture 'Out of sight but not out of mind' could well be the motto of this book. It is a 'must read' for those studying the global phenomenon and in managing outsourcing relationships. The frustrations and rising costs experienced by many can and need to be avoided. The Handbook of Global Outsourcing and Offshoring goes a long way in providing insights drawn from real-world experience in reducing the risks.' - Professor Robert D. Galliers, Bentley College. 'Sourcing optimization is a key strategic lever being deployed by global corporations as they adapt to the challenging business and economic climate. Sourcing practitioners will find this book a useful guide in terms of avoiding the common pitfalls that impact the success of such initiatives. The examples used in the book are free of jargon, drawn from real-life situations and easy to relate to.' - Srikanth Iyengar, Associate Vice President, Global Head of Business Development - SGS, Infosys Technologies Limited 'The Handbook of Global Outsourcing and Offshoring is outstanding. It is both insightful and practical. It is useful for companies that are considering outsourcing as a growth strategy as well as those that set out to provide high quality outsourcing services to its clients globally.' - John Peng, Executive Vice President, Head of GADS Business Group, iSoftStone Information Service Corp 'The Handbook of Global Outsourcing and Offshoring provides a broad and in-depth understanding of outsourcing from the client perspective. From the early days of outsourcing, client and provider companies alike have made innumerable mistakes. This handbook provides valuable guidance about what it takes to avoid the pitfalls and outsource successfully. This should be a required reference for any company considering outsourcing.' - Wendell O. Jones, Outsourcing pioneer and thought leaderTable of ContentsOverview of the Global Sourcing Marketplace Sourcing Models: What and When to Outsource/Offshore Country Attractiveness for Sourcing Supplier Core Capabilities and Strategies for Sustainability and Growth Leveraging Knowledge and Expertise Client Perspective: Vendor Selection Strategy, Retained Management Capabilities and Legal Issue The IT Outsourcing Life Cycle and the Transition Phase Governance of Outsourcing Projects Managing Distributed Teams Emerging Issues in Sourcing Strategy
£42.74
Bloomsbury Publishing (UK) Business Statistics
Book SynopsisSONIA TAYLOR was previously a Senior Lecturer in the School of Computing and Mathematics at the University of Huddersfield, UK, where she taught statistics.
£64.99
Columbia University Press Accounting for Value
Book SynopsisTrade ReviewPenman's book...contains gems on every page - to the point that no one who deals with the market in any capacity should pass by this text until they have committed to memory as many points therein as their limited, mark one, human brains, can hold. -- Anthony Harrington QFinance Blog I highly recommend the essential and fundamentals oriented book Accounting for Value by Stephen Penman, to anyone who is serious about investing in sound, fundamental stocks. This book will benefit the beginning or experienced investor, accountants, and anyone interested in the coupling of accounting with equity valuation. Blog Business World For a practical book that will help you understand the use of accounting in understanding stock valuation, Accounting for Value is the resource you are looking for you. Stocker BlogTable of ContentsIntroduction Chapter 1 Return to Fundamentals (and an Accounting for the History of Investment Ideas) Chapter 2 Anchoring on Fundamentals (and How Accounting Supplies the Anchor) Chapter 3 Challenging Market Prices with Fundamentals (and Deploying Accounting for the Challenge) Chapter 4 Accounting for Growth from Leverage (and Protection from Paying Too Much for Growth) Chapter 5 Accounting for Growth in the Business (and More Protection from Paying Too Much for Growth) Chapter 6 Accounting for Risk and Return (and a Remedy for Ignorance About the Cost-of-Capital) Chapter 7 Pricing Growth (and a Revision to Value Versus Growth Investing) Chapter 8 Fair Value Accounting and Accounting for Value Chapter 9 Adding Value to Accounting Chapter 10 The Intelligent Investor and the Intelligent Accountant
£32.30
MIT Press Ltd The Economics of ContinuousTime Finance The MIT
Book Synopsis
£71.25
MIT Press Ltd Stochastic Methods in Asset Pricing The MIT Press
Book Synopsis
£58.90
Pearson Education Business Information Systems
Book SynopsisGraham Curtisis Head of Modular Programmes at the University of East London.David Cobham is Head of Department of Computing and Informatics at the University of Lincoln. Table of ContentsPreface1. Information systems2. Strategy and information systems3. Business information technology4. Distributed systems, networks and the organization5. The Internet and the World Wide Web6. Electronic commerce and business7. Business intelligence 8. File organization and databases for business information systems9. Information systems: control and responsibility10. Information systems development: an overview11. The systems project: early stages12. Process analysis and modelling 13. Data analysis and modelling14. Systems design15. Detailed design, implementation and review 16. Object oriented approaches17. Systems development: further tools, techniques and alternative approaches 18. Expert systems and knowledge bases
£70.99
Pearson Education Limited Management Informations SystmesHorizon Edition
Book Synopsis
£13.27
Elsevier Science & Technology Actuarial Principles
Book SynopsisTable of Contents1. Introduction to Deep Learning and Financial Modeling 2. Deep Learning and Addressing the Class Imbalance Problem 3. Predicting Interest Rates and Spreads Using Deep Learning 4. Predicting Stock Market prices using Deep Learning 5. Predicting Inflation Rates using Deep Learning 6. Analyzing the GDP using Deep Learning 7. Predicting Exchange Rates using Deep Learning 8. Asset Allocation Optimization Using Deep Learning 9. Deep Learning, Credit Scoring and Underwriting 10. Deep Learning and Fraud Detection 11. Deep Learning and Sentiment/News Analysis 12. Banking and Insurance Solvency Capital Calculation Using Deep Learning 13. Insurance Pricing Using Deep Learning 14. Conclusion
£69.26
Cengage Learning, Inc Modern Business Statistics with Microsoft Excel
Book Synopsis
£224.98
Cengage Learning, Inc Essentials of Health Information Management
Book SynopsisTable of ContentsPreface. 1. Healthcare Delivery Systems. 2. Health Information Management Professionals. 3. Health Care Settings. 4. Introduction to the Patient Record. 5. Electronic Health Records. 6. Patient Record Documentation Guidelines: Inpatient, Outpatient and Physician Office. 7. Numbering and Filing Systems, and Record Storage, Circulation and Security. 8. Indexes, Registers and Health Data Collection. 9. Legal Aspects of Health Information Management. 10. Introduction to Coding and Reimbursement. Glossary. Bibliography. Index.
£65.54
Taylor & Francis Fundraising in the Creative and Cultural
Book SynopsisThe need for effective fundraising in the arts has never been more acute. Specialist yet accessible, Fundraising in the Creative and Cultural Industries is designed to provide strategic and practical support to individuals needing to lead or develop fundraising in their organisations. Part One explores theories of leadership and change, as well as managing fundraising in a crisis, most notably the impact of COVID-19 on cultural organisations globally. It introduces readers to specific academic frameworks and concepts from arts management, business and entrepreneurship studies â which readers can use to analyse their own situations â and provides insight via real-world case studies. Part Two explores the practical application of fundraising. Readers can begin their journey to becoming a fundraising expert, starting from the basics of fundraising to a broad understanding of the different means and channels through which income can be raised for arts and cultural organisaTrade Review"Unprecedented financial and emotional losses during the global pandemic have changed the funding landscape. This book is timely as it outlines the reliance on fundraising which has occurred as government pandemic subsidies dry up. The short, focused case studies in this book illustrate how to make best use of fundraising strategies to ensure your arts organisation survives and thrives. The book is much needed in the disrupted creative industries where pragmatic fundraising approaches and alternate fundraising perspectives are essential for survival." Ruth Rentschler, UniSA Business, University of South Australia.Table of Contents1. Integrating Fundraising Strategy with Business Planning 2. Implementing an Organisation-wide Approach to Fundraising 3. Strategic Partnerships for Fundraising Success 4. Successful Delivery of Fundraising 5. Enterprise in Fundraising 6. Fundraising at Times of Crisis 7. Introduction to Fundraising Approaches 8. Writing Effective Fundraising Applications 9. Selling to Business in a Changing Landscape 10. Cultivating Individual Giving and Effective Stewardship 11. Using Digital for Creative Fundraising
£49.39
Taylor & Francis Social Mobility for the 21st Century
Social Mobility for the 21st Century addresses experiences of social mobility, and the detailed processes through which entrenched, intergenerationally transmitted privilege is reproduced. Contributions include (but are not limited to) family relationships, studentsâ encounters with higher education, narratives of work careers, and âmobility identitiesâ. The book intends to challenge both the framework of the more traditional approach, and the politicisation of mobility which casts âmobilityâ as a possession, a commodity or a character trait, and threatens to castigate the ânon-mobileâ as carrying a personal responsibility for their situation. This book presents critical analyses of routes into social mobility, the experience of social mobility, and the political and social implications of social mobilityâs âpanaceaâ status. Drawing on the work of established scholars and more recent entrants, the chapters offer a fresh look at social mobility, opening up the topic t
£41.79
Taylor & Francis Ltd Fearless Leadership
Book SynopsisThe intent of this book -- the author's goal for you â is to understand the baseless underpinnings of almost all our fears. You read that correctly -- almost all our fears -- and therefore to discard them. The author has expertly coached leaders and managers in the discovery of, examination of, elimination of, and sustained freedom from fears.We all know people who are charming and articulate, but flounder on a stage addressing colleagues; musicians who master intricate scores but canât play the basics when asked to solo; athletes who choke; business people who are strong until it comes time to ask for the business; people who consistently feel like imposters.We are far better at dealing with external, tangible fears than our own imagined ones. We purchase insurance, watch the safety demonstrations, know how to use the Heimlich Maneuver. But those are responses to rare and often never-occurring emergencies. Our mythical and monstrous fears are daily dark clouds, maskinTable of ContentsOther Books by Alan Weiss. Introduction. Acknowledgments. Dedication. Chapter 1: Real fear and fraudulent fear. The tyrannosaurus and the tyrant. Fight, flee, fright. Appropriate actions begin with rational beliefs. Fear is a learned behavior. The guy on your shoulder. Chapter 2: The origins of your current fears. What your parents told you and didn’t tell you. Norms vs. beliefs. The baggage that must be discarded. Who the hell are you listening to? Chapter 3: Manifestations of fear. Procrastination. Passive/aggressive behavior. Blending into the wallpaper. Can’t-Pull-the-Trigger Syndrome. Refusal to leave the nest. Chapter 4: Erasing past fears. The evidentiary test. Transitioning to current reality. Asking "Why?" The curse of rumination. Chapter 5: Preventing future fears. Avoiding "dread." Establishing resilience. The joys and lessons of failure. Why worry about what you can’t control? Chapter 6: Changing your metrics. Never compare yourself to your cousin. Excellence trumps perfection. All things are relative, just ask the person behind you. How to fearlessly become number one. Chapter 7: Organizing fearlessness. Churchill was very accurate but they still threw him out. When to hold, when to fold, when it’s gold. The fearless posture. Home is different from work, or it had better be. Chapter 8: Your fearless future. Maintaining a fearless demeanor. Dealing with volatility and disruption. Taking the blow. Constant recovery and success. The guy on your shoulder redux. Resources. Self-Test. About the Author.
£22.79
Taylor & Francis Ltd The Edupreneurs Side Hustle Handbook
Book SynopsisFind out how you can use your talents as an educator to make extra money on the side! In this helpful book, top Instagram influencers share how they've had success with selling lesson plans, handouts, t-shirts, and more, while maintaining careers as teachers and school leaders. You'll hear from these inspiring educators: Lisa Dunnigan and Tosha Wright @thewrightstuffchics Jen Jones @hellojenjones Michelle Ferré @pocketfulofprimary Kisha Mitchell @bethelightinc Bryce Sizemore @theteachingtexan Kristen Donegan @easyteachingtools Cynthia Frias @followsocialone Kayse Morris @kaysemorris Eric Crouch @adventureswithmrc If you've always dreamed of having a side hustle but weren't sure you had the time or the know-how, this is the book for you. Each chapter offers tons of practical tips to help you get started, along with humorous anecdotes and words of wisdom to keep you motivated on your journey.Table of Contents1. Getting to Know the Wright Stuff Chics by Lisa Dunnigan & Tosha Wright 2. Too Legit to Quit: Hello Business Basics by Jen Jones 3. The Great Balancing Act: Fitting It All In by Bryce Sizemore 4. Lights, Camera, Hustle! by Michelle Ferré 5. Write the Book Already! by Kisha Mitchell 6. From Teacher to Content Creator by Kristen Walker 7. Navigating Social Media by Cynthia Frias 8. The Millionaire Teacher’s Mindset by Kayse Morris 9. Switching Lenses by Eric Crouch
£23.74
Taylor & Francis Entrepreneurship Skills for New Ventures
Book SynopsisAs business schools expand their entrepreneurship programs and organizations seek people with entrepreneurial skills, it has become clear that the skills and mindset of an entrepreneur are highly valued in all business contexts. This latest edition of Entrepreneurship Skills for New Ventures continues to focus on helping students develop entrepreneurial skills, whether they seek to become entrepreneurs or employees.Focusing on the entrepreneurial start-up process, the fourth edition of Entrepreneurship Skills for New Ventures takes the reader through the steps of selecting, planning, financing, and controlling the new venture. The authors cover multiple forms of new ventures, as well as ways to utilize entrepreneurial skills in other contexts, encouraging students to engage with the material and apply it to their lives in ways that make sense for them. Skill development features include: New exercise on analyzing the lean entrepreneurship option Entrepreneurial profiles of small-business owners Personal applications for students to apply questions to their new venture or a current business Global and domestic cases Elevator pitch assignments that put students in the venture capitalist position Application exercises and situations covering specific text concepts Business plan prompts to help students construct a business plan over the course of a semester Featuring pedagogical tools like review questions and learning outcomes, as well as online materials that expand upon skill development and offer instructor resources, the fourth edition of Entrepreneurship Skills for New Ventures is the perfect resource for instructors and students of entrepreneurship.Table of ContentsPart I: Selecting The New Venture 1. What's Entrepreneurship About? Do You Want to Start Your Own Business? 2. New Venture Options: Do You Want to Start a New Business, Buy One, be a Franchisee, or a Corporate or Nonprofit Entrepreneur? 3. What Business? How do You Find Opportunities and Develop a Business Model? 4. How do You Assess the Chances of Venture Success? Feasibility Analysis and Protecting the Business Model Legally Part II: Planning The New Venture 5. Business Planning: What's Your Legal Form and Strategy? 6. The Marketing Plan: Who are Your Customers? 7. The Location and Layout Plan: What Facilities do You Need? 8. The Operations Plan: How Will You Make the Product? 9. The Human Resource Plan: How do You Develop the New Venture Team and Employees? 10. The Finance Plan: How Much Money do You Need? Part III: Financing And Controlling The New Venture 11. Sources of Funds: Where do You Get the Money? 12. Controls: How do You Keep the New Venture on Track?
£58.89
Taylor & Francis Ltd Applied Statistics for Business and Economics
Book SynopsisDesigned for a one-semester course, Applied Statistics for Business and Economics offers students in business and the social sciences an effective introduction to some of the most basic and powerful techniques available for understanding their world. Numerous interesting and important examples reflect real-life situations, stimulating students to think realistically in tackling these problems. Calculations can be performed using any standard spreadsheet package. To help with the examples, the author offers both actual and hypothetical databases on his website http://iwu.edu/~bleekley The text explores ways to describe data and the relationships found in data. It covers basic probability tools, Bayes' theorem, sampling, estimation, and confidence intervals. The text also discusses hypothesis testing for one and two samples, contingency tables, goodness-of-fit, analysis of variance, and population variances. In addition, the author deTable of ContentsIntroduction to Statistics. Describing Data: Tables and Graphs. Describing Data: Summary Statistics. Basic Probability. Probability Distributions. Sampling and Sampling Distributions. Estimation and Confidence Intervals. Tests of Hypotheses: One-Sample Tests. Tests of Hypotheses: Two-Sample Tests. Tests of Hypotheses: Contingency and Goodness-of-Fit. Tests of Hypotheses: ANOVA and Tests of Variances. Simple Regression and Correlation. Multiple Regression. Time-Series Analysis. Appendices. Index.
£58.89
Taylor & Francis Ltd Franchising Strategies
Book SynopsisA comprehensive and accessible companion to a proven business model, this book shows how to franchise an existing business, supported by case studies, data, and research reports on the franchise industry.For small to medium sized businesses, franchising can lead to successful and profitable growth, and plays an important role within the US economy. Utilizing a proprietary dataset with the most up-to-date statistics regarding a range of franchising trends, this analytical guide is based on management research frameworks that will lead to better understanding of a range of franchising strategies. Issues covered include: The franchising business model, including its history, economic impact, and regulations Critical factors that significantly influence franchising success, enabling a comprehensive feasibility analysis of franchising potential or existing business ideas Implementation components of franchising strategies, such asTrade Review"Having been in franchising for over 30 years, I have seen the franchise business model enable countless people get into business for themselves but not by themselves. This textbook is an excellent deep dive into franchising and will bring knowledge and value to students, others wanting to learn about franchising, and those who are considering becoming a franchisor or franchisee." —Catherine Monson, President of Propelled Brands, Past President of the International Franchise Association "Ed Teixeira and Richard Chan’s book on franchising is a gateway to an expansive professional career. As a franchisee, franchisor, franchise company board member, professor teaching franchising and having written my dissertation on franchising, I say, hallelujah! Indeed, I believe franchising is the business genesis of economic networking. This book provides the underpinning of knowledge commensurate with a concentrated MBA. You will discover a wide spectrum of entrepreneurial opportunities in franchising." —Steve Stephen Spinelli Jr, PhD President, Babson College "This book is a must for prospective and current franchisees who want to understand all facets of the franchise business model. The authors convey their deep expertise in a highly readable way. They cover the gamut from understanding the key elements and value of the franchise model, including its evolution, to its continued promise for today and the future. Franchisees will refer to the book often as a guide to all the key elements of a franchise including intellectual property, financing, marketing, operations, and human resources." —Manuel London, Ph.D., Dean, College of Business, SUNY Distinguished Professor, State University of New York at Stony Brook "Owning and operating a franchise organization is more than having an operations manual for franchisees. But do all the demands of management have to be learned through trial and error? Not anymore. Teixeira and Chan put together Franchising Strategies so that those who see franchising as a career opportunity can get a jump start on what they will need to know. The authors rely on scientific research to provide advice on how to create and manage an enterprise that will enable franchisees to run their ventures successfully." —Francis Hoy, Ph.D., Professor of Innovation & Entrepreneurship, Worcester Polytechnic Institute "With more than 3,000 U.S. franchise brands, and 730,000 franchise locations supporting more than 8 million U.S. workers, franchising allows people from all walks of life to go into business for themselves, but not by themselves. However, awareness of the franchise business model by entrepreneurs, and how to successfully develop a franchiseable concept that ensures profitability for both franchise brands and franchise owners, requires a fulsome understanding of all aspects of the franchise business model, including the laws and regulations that govern the sales and disclosure process, as well as the ongoing operations of the business and relationship with franchisees. Anyone considering franchising their business would be well-served to take a deep dive into this book." —Matt Haller, President & CEO, International Franchise Association Table of Contents1. Introduction to Franchising 2. Fundamentals of Franchising 3. The Relevancy of Emerging Franchise Performance 4. Evaluating the Franchise Venture 5. Preparing for New Franchise Launch 6. Developing Franchisor Organizational Capabilities 7. Franchise System Development 8. Franchisor Support and Services 9. Franchise Relationship Management 10. Franchise Trends
£56.04
Taylor & Francis Ltd (Sales) New Venture Management
Book SynopsisThe third edition of this practical textbook provides an introduction to the world of new and emerging ventures and to the fundamentals of effective new venture management, including such diverse activities as planning, marketing, financing, and growth.This textbook is divided into four distinct parts, guiding readers through the entire new venture management process and focusing in turn on ideas and opportunities, planning, finance, and management challenges. All chapters of this revised edition feature international cases, and the complete business plan has been replaced with a contemporary version. Other new elements to the third edition include: Expanded coverage of the Lean Startup methodology Improved focus on the development and importance of teams A new section on the emergence of equity crowdfunding Further discussion of ethics and the dangers of dramatic scaling Presented in an eTrade Review'This text is robust, succinct, and engaging. It is evidenced-based, yet practical, and perfect for today’s undergraduate students.'Matthew W. Rutherford, Johnny D. Pope Chair in Entrepreneurship, Spears School of Business, Oklahoma State University, USA'Professors Kuratko and Hornsby are renowned experts of new venture management, and their book synthesizes their knowledge into a well-organized, reader-friendly approach to understand the process of starting and managing a new venture. They have a true passion for entrepreneurial education, and their enthusiasm is evident throughout this edition. The timely updates in this edition will help you prepare for the global revolution in entrepreneurship!'Robert Garrett, Brown & Williamson Associate Professor of Entrepreneurship, University of Louisville, USA'Kuratko & Hornsby strike a delicate balance where many falter. Unlike traditional textbooks, New Venture Management is smart about introducing the most critical concepts without overloading readers with extraneous content. Unlike popular press books, New Venture Management is deeply grounded in quality research that extends far beyond the authors' personal war stories. In my view, this book is ideal for students who wants to both understand the key concepts and translate this knowledge into real-world skills for managing new ventures.'Aaron F. McKenny, Assistant Professor of Management and Entrepreneurship, Indiana University, USA'Drs. Donald F. Kuratko and Jeffrey S. Hornsby's book is a roadmap that will guide the reader through all the stages of a startup. It achieves the rare feat of having scholarly credibility behind the work while being very applicable to any entrepreneur during the various steps of their company's journey. It is both thorough and very readable.'Michael G. Goldsby, Ph.D., Stoops Distinguished Professor of Entrepreneurship, Ball State University, USATable of ContentsPart 1: New Venture Opportunities 1. New Ventures: The Quite Giant 2. Ideation: The Concept 3. Venture Choices: The Pathways Part 2: New Venture Development 4. Marketing: The Customer 5. Legal Considerations: The Parameters 6. Strategic Pricing: The Hook Part 3: New Venture Finances 7. Startup Capital: The Injection 8. Financial Statements: The Scorecard 9. Financial Analysis: The Gauges Part 4: New Venture Growth 10. HR and the Development of Teams: The People 11. Successful Business Plans: The Compass 12. Scaling Ventures: The Future
£171.00
Taylor & Francis Ltd Enterprise Cybersecurity in Digital Business
Book SynopsisCyber risk is the highest perceived business risk according to risk managers and corporate insurance experts. Cybersecurity typically is viewed as the boogeyman: it strikes fear into the hearts of non-technical employees. Enterprise Cybersecurity in Digital Business: Building a Cyber Resilient Organization provides a clear guide for companies to understand cyber from a business perspective rather than a technical perspective, and to build resilience for their business. Written by a world-renowned expert in the field, the book is based on three years of research with the Fortune 1000 and cyber insurance industry carriers, reinsurers, and brokers. It acts as a roadmap to understand cybersecurity maturity, set goals to increase resiliency, create new roles to fill business gaps related to cybersecurity, and make cyber inclusive for everyone in the business. It is unique since it provides strategies and learnings that have shown to lower risk and demystify cybeTable of ContentsPart I: The Evolution of Cybersecurity. 1. Cyber – A business Issue 2. ‘Cyber Risk’ 3. ‘The History of Cybersecurity’ 4. ‘Cyber Consequences’ 5. ‘Cyber Trends and Spending’ 6. ‘Cyber Roles’ Part II: Cybersecurity Basics. 7. ‘Cyber –Attack Surfaces and Digital Asset Inventories’ 8. ‘Cyber Terminology and Statistics’ 9. ‘Enterprise Threats of Today and Cybercriminals’ 10. ‘Cybersecurity Regulations, Standards and Frameworks’ 11. ‘Enterprise Cybersecurity Programs’ 12. ‘Organizational Cyber Maturities’ Part III: Cybersecurity Tools. 13. ‘Cyber Policies’ 14. ‘Cybersecurity Tools Part IV: Cybersecurity Regulation.15. ‘U.S. Federal Regulations’ 16. ‘U.S. State Regulations’ 17. ‘New York State Department of Financial Services Part 500’ 18. ‘Global, Industry or Other Types of Cybersecurity Regulations’ Part V: Incident Response, Forensics and Audit. 19. ‘Incident Response Plans’ 20. ‘Forensic Methods’ 21. ‘IT Audit’ Part VI: Cybersecurity Risk Management. 22. ‘Cybersecurity Financial Exposures’ 23. ‘Digital Asset Cyber Risk Modeling and Scoring’ 24. ‘Mitigating Cybersecurity Scores and Residual Cyber Risk Scores’ Part VII: GDPR and Privacy. 25. ‘GDPR Overview’ 26. ‘GDPR Articles’ 27. ‘GDRP Evidence’ 28. ‘GDPR Privacy Impact Assessment (PIA)’ Part VIII: Cybersecurity Risk Management Strategy. 29. ‘CISO Strategies’ 30. ‘Cyber in the Board Room’ Part IX: Cybersecurity Insurance. 31. ‘Cyber Insurance Overview’ 32. ‘Calculating Limits Adequacy’ 33. ‘Ransomware Strategies’ Part X: Introduction to Cybersecurity Vendor Risk Management. 34. ‘Vendor Risk Overview’ 35. ‘Vendor Cybersecurity Regulations’
£35.14
Taylor & Francis Neuroscience and Entrepreneurship Research
Book SynopsisThis book asserts the emergence of the fourth era of entrepreneurship, based on a brain-driven approach to the study, instruction, and practice of entrepreneurship. This paradigm shift stems from the need to incorporate appropriate neurotechnologies into the exploration and enhancement of entrepreneurial phenomena in order to best address the field's methodological challenges. The author explains why a paradigm shift is necessary in the field of entrepreneurship and provides the foundational guidelines for those interested in implementing it. Furthermore, a model of entrepreneurial enhancement is conceptualized and signalled as the ultimate goal of this new era. Scholars, practitioners, policymakers, and students interested in advancing entrepreneurship's contribution to academia, business, and society at large will benefit from this new era's multidisciplinary perspective and unique strengths.
£18.99
Taylor & Francis Ltd (Sales) Advances in Business Management and
Book SynopsisThe GCBME Book Series aims to promote the quality and methodical reach of the Global Conference on Business Management & Entrepreneurship, which is intended as a high-quality scientific contribution to the science of business management and entrepreneurship. The Contributions are expected to be the main reference articles on the topic of each book and have been subject to a strict peer review process conducted by experts in the fields. The conference provided opportunities for the delegates to exchange new ideas and implementation of experiences, to establish business or research connections and to find Global Partners for future collaboration.The conference and resulting volume in the book series is expected to be held and appear annually. The year 2019 theme of book and conference is Transforming Sustainable Business In The Era Of Society 5.0. The ultimate goal of GCBME is to provide a medium forum for educators, researchers, scholars, managers, graduate students and professional business persons from the diverse cultural backgrounds, to present and discuss their research, knowledge and innovation within the fields of business, management and entrepreneurship. The GCBME conferences cover major thematic groups, yet opens to other relevant topics: Organizational Behavior, Innovation, Marketing Management, Financial Management and Accounting, Strategic Management, Entrepreneurship and Green Business.Table of ContentsSection 1 Financial management and accounting; Section 2 Green business; Section 3 Innovation, IT, operations and supply chain management; Section 4 Marketing management; Section 5 Organizational behavior, leadership and human resources management; Section 6 Strategic management, entrepreneurship and contemporary issues.
£142.50
Taylor & Francis Ltd Sustainable Innovation
Book SynopsisThe most important theme of the discourse on sustainable development and sustainability challenges concerns the relationship between innovation and sustainability. This book represents a realistic critical overview of the state of affairs of sustainable innovations, offering an accessible and comprehensive diagnostic point of reference for both the academic and practitioner worlds. In order for sustainable innovation to truly become mainstream practice in business it is necessary to find out how organizations can strategically and efficiently accommodate sustainability and innovation in such a manner that they accomplish value capturing (for firms, stakeholders, and for society), not merely creating a return on the social responsibility agenda. Addressing this challenge, the book draws together research from a range of perspectives in order to understand the potential shifts and barriers, benefits, and outcomes from all angles: inception, strategic process, and impact for companies and society. The book also delivers insights of (open) innovation in public sector organizations, which is not so much a process of invention as it is one of adoption and diffusion. It examines how the environmental pillar of the triple bottom line in private firms is often a by-product of thinking about the economic pillar, where cost reductions may be achieved through process innovation in terms of eliminating waste and reducing energy consumption. The impact of open innovation on process innovation, and sustainable process innovation in particular, is an underexplored area but is examined in this book. It also considers the role of the individual entrepreneur in bringing about sustainable innovation; entrepreneurs, their small- and medium-sized enterprises (SMEs), as well as the innovation ecosystems they build play a significant role in generating sustainable innovations where these smaller organizations are much more flexible than large organizations in targeting societal needs and challenges. The readership will incorporate PhD students and postgraduate researchers, as well as practitioners from organizational advisory fields.Table of ContentsEDITORIAL 1. Be authentic, follow through, and think holistically: Editorial thoughts on the virtuous circle that is sustainable innovation THEMATIC SECTION ONE: The strategy perspective 2. Business model innovation for sustainability: The role of stakeholder interaction and managerial cognitive change 3. Sustainable innovation for the business model of nonprofit organizations 4. Beyond the Business Model Canvas: Towards a framework of success factors in sustainability startups – an Austrian perspective THEMATIC SECTION TWO: The network perspective 5. Buyer-supplier collaboration for eco-innovations in a circular economy: A network theory approach 6. Open innovation and sustainability: On potential roles of open innovation ecosystems for a sustainability transition 7. Sustainable innovation: Drivers, barriers, and actors under an open innovation lens THEMATIC SECTION THREE: The process perspective 8. The role of research centers in developing radical innovation for sustainability 9. Making innovation sustainable: Lessons from an internal innovation idea challenge 10. Shaping sustainable innovation based on cultural values THEMATIC SECTION FOUR: The impact perspective 11. The role of sustainable innovation in building resilience 12. Strategic or symbolic?: A descriptive analysis of the application of social impact measurement in Dutch charity organizations 13. Impact of sustainable innovation on organizational performance 14. Sustainable innovation and intellectual property rights: Friends, foes or perfect strangers? 15. Challenges in measuring sustainable innovations performance: Perspectives from the agriculture plantations industry
£36.09
Taylor & Francis Death and Funeral Practices in Aotearoa New
Book SynopsisThis book provides a shortform definitive reference text on the landscape and features of Aotearoa New Zealand that underpin its familiar, though country-specific, ways of caring for the dead. It provides an account of diverse funerary practices that have taken shape through the various cultures that have settled here.In the backdrop of the colonising history of Aotearoa New Zealand, the book examines the complex legislative framework that separates MÄori and non-MÄori funerary legislation and practices. Examining the mixed model of provision spanning municipal, commercial, and private organisations, the book outlines various aspects of funerals, such as the care of the body, funeral arrangements, costs, and what state support is available. It also delves into the two legal ways to manage the dead: burial or cremation, with cremation now the majority option. The book explores the numbers, ownership and locations of crematoria and cemeteries before identifying the new trends influencing death care including sustainability. It then looks at how death is memorialised in Aotearoa New Zealand, including in cemeteries, for war memorialisation, and other public commemoration and memorialisation.This book will be of interest to the growing body of local authority planners, researchers, and funeral professionals who must be responsive to and provide their services in complex multi-cultural contexts. As the scope of the book is historical and contemporary death practices, it will also appeal to social historians.
£47.49
Taylor & Francis Creative Work Beyond Precarity
Book SynopsisThis book offers an original critical evaluation of how freelance careers can be established and sustained in the increasingly uncertain global creative economy. Developing from the authorâs theoretical and empirical research at the nexus of precarious work and entrepreneurial learning, it provides an in-depth understanding of why and how creatives can learn to become entrepreneurial and how this relates to creative entrepreneurship. This book traces how arts work became creative labour and explores the contemporary organisation of artistic and creative practices to understand practical alternatives to the individualised careers we currently feel responsible for maintaining. Inspired particularly by the work of Raymond Williams, creative work is reconceptualised as practice-based collaborative learning encounters through which we might put shared feelings of precarity to work towards the production and practice of alternative possibilities.Accessible and concise, breaking down complex concepts through practical examples and linking the creative process to entrepreneurial learning, this book will be of interest to students, educators and researchers studying and working in the creative economy.
£23.40
Taylor & Francis LowCost LowTech Innovation
Book SynopsisLike much of SMEs research, innovation studies of small enterprises have commenced later and are less numerous. The focus of such studies remains high-technology enterprises, which continue to attract both academic and popular interest, oblivious to the innovative endeavours of people in traditional low-tech industries. This book attempts to address this imbalance through a comprehensive analysis of innovation in this largely neglected area. Based on case studies of seven small innovative food companies, this book presents an in-depth analysis of innovation in the Scottish food and drinks industry and unravels a lesser-known approach to effective low-cost product innovation, which is simple and economical, yet elegant and successful. Using careful data collection and rigorous statistical testing, the analysis and findings in this book address a wide spectrum of interests: academics in business schools, policy makers in governments and executives and entreTrade Review'Vijay Vyas addresses the dearth of significant research on low tech SMEs. Drawing from case studies of seven small companies it throws light on effective low-cost product innovation in small innovative Scottish food companies. It will be an insightful resource for SMEs seeking to be innovative, including the non-innovative food companies. Its analysis and findings offers significant suggestions for Government policy makers.' - Sunil Shukla, Professor, Entrepreneurship Development Institute of India'Vijay Vyas's book provides a unique blend of insights that should be of interest to both academics and managers in the food industry. The book is full of insights about the role of innovation within Low-Tech industries and we are treated to a deep and well thought through study of the role of product innovation, its antecedents and its consequences for small business innovation' - Luke Pittaway, Professor, Center for Entrepreneurship, Ohio University, USATable of Contents1. Innovation and New Product Development in the Food Industry: An overview of international research 2. Business Innovation: Meaning, antecedents, process and consequences 3. Methodology 4. Context of Study I 5. Context of Study II 6. Innovation in Case-study Companies 7. New Product Development in Scotland: A survey 8. Conclusions and Implications 9. Research Findings and Extant Literature: Congruence, conflict and implications
£37.52
Taylor & Francis Innovation and Entrepreneurship
Book SynopsisThis book presents a new model, the competency framework, for students, innovators, entrepreneurs, managers, and anyone who wants to better understand the dynamic world of innovation and entrepreneurship.Focused on both the individual and strategic organizational level, this book is about people and the competencies each person needs to learn to be successful in creating a more dynamic future. Matthews and Brueggemann's framework for innovation and entrepreneurship competencies empowers individuals to excel at innovation and new venture creation.It provides a practical guide and clear and concise understanding of the knowledge, skills, attitudes, and experiences that are needed to increase imagination, creativity, innovation and new venture creation capability. Innovation and Entrepreneurship will be attractive for students of entrepreneurship, innovation, management and cross-disciplinary classes, such as design thinking.Presented in a modular format,
£51.29
Taylor & Francis Ltd The Formation and Development of Small Business
Book SynopsisThis book brings together thirty years of original empirical research on key aspects of the formation and development of small firms from selected articles authored or co-authored by Peter Johnson. Complete with a comprehensive introduction from the author placing the work in relation to the contemporary debates on the subject and providing a cohesive overview, these essays provide an excellent historical context for current research in this area. Many of the studies in this book emphasise the interrelatedness of economic activity and decisions, an emphasis that serves as an important reminder of the complex business environments in which small firms operate. The book is divided into five sections. The first part focuses on the process of business formation. In part two, the role of new firms in regional development is considered. The third section deals with employment issues, whilst part four looks at various aspects of growth and development. Finally, the book concludes wiTable of Contents1. Introduction Part 1: Business Formation 2. The Founders of New Manufacturing Firms: A Note on the Size of their ‘Incubator’ Plants with D.G. Cathcart 3. Firm Formation in Manufacturing Industry with J. Creedy 4. How Good are the UK VAT Registration Data at Measuring Firm Births? C. Conway Part 2: Regional Issues 5. New Manufacturing Firms and Regional Development: Some Evidence from the Northern Region with D.G. Cathcart 6. Spatial Variations in the Determinants and Effects of Firm Births and Deaths with S. Parker 7. Differences in Regional Firm Formation Rates: A Decomposition Analysis Part 3: Employment 8. Unemployment and Self-Employment: A Survey 9. New Firms and Employment Creation with R.B.Thomas 10. Employment Change in the Small Establishment Sector in UK Manufacturing Part 4: Growth and Development 11. How Good are Small Firms at Predicting Employment? with J. Ashworth and C. Conway 12 Small Business Growth in the Short Run with C. Conway and P. Kattuman 13. The Size-Age-Growth Relationship in Not-for-Profit Tourist Attractions: Evidence from UK Museums Part 5: Policy 14. Government Policies towards Business Formation: An Economic Appraisal of a Training Scheme with R.B. Thomas 15. Targeting Firm Births and Economic Regeneration in a Lagging Region 16. Some Reflections
£145.00
Taylor & Francis Occupy Management
Book SynopsisIt can be said that our times are characterized both by the omnipresence of organizations and by the destabilization of organized social life, caused by the erosion of its structural and moral foundations such as long-term employment, social trust or an actual observance of the proclaimed codes of ethics. At the same time there is a huge and growing potential for organized change due to the amount of students and graduates of different types of management studies and programmes all over the world. The role of the state may become atrophied and corporations seem all too eager to seize ever more power while renouncing responsibility towards the environment and the employees, but a huge and unprecedented number of people from all walks of life, all social classes and all countries now have the qualifications to take over the responsibility for social organizations.The objective of Occupy Management: Inspirations and Ideas for Self-Organization and Self-Management iTrade Review‘Monika Kostera’s book isn’t about Occupy, and all its related social movements, but uses the metaphor of occupation as an entryist injunction to take back ‘management’ from those who wish to make it a discipline based on hierarchy and order. It’s a kind of squatting, though a gentle and polite one. The tone of the book is to celebrate all the things in heaven and earth that are not dreamt of in conventional managerialism and use them as imaginative springboards to different ways of thinking about management.’ - Martin Parker, University of Leicester UK, excerpt from review in Organization, March 2016, SAGE Publications‘In its playful style, its photographic illustrations from the author’s valuable collection, its joyful spirit, and its totally uninhibited mix of personal storytelling and poetry [this book] draws the reader into the author’s private life with the free ranging discussion of ideas; this book provides a welcome antidote to the stifling straightness of much academic writing.’ - Yiannis Gabriel, University of Bath and University of Lund, excerpt from review in 'Management Learning', September 2014, SAGE Publications'This is a tremendously important text, standing out among the rising tide of studies and manifestoes aimed at tapping the heretofore neglected yet profuse supplies of human faculties and energies marginalized and suppressed by the orthodox bureaucratic model of management. It offers simultaneously a profound diagnosis of the current state of affairs, an exhaustive inventory of its limitations and deficiencies - as well as opening new vistas and presenting a thorough analysis of an art of management fit to avail itself of the novel opportunities the post-bureaucratic era might offer.' - Zygmunt Bauman, Emeritus Professor of Sociology, University of Leeds, UK'All those who want to participate in positively changing the world by finding and introducing new and feasible solutions to existing problems and needs certainly find in the book inspiration and motivation essential for pursuing their mission.' - Aneta Milczarczyk, Freelance Researcher and Project Coordinator'Occupy Management! Engages with management from the heart. It explores the joys of organization, and the tyranny of domination. A unique and challenging approach to management in contemporary life.' - Jonathan Murphy, Visiting Professor, Copenhagen Business School, Denmark'This is a remarkable book, simultaneously profound, thought-provoking, and beautiful. Professor Kostera has fashioned a genuinely mesmerizing lens on organizing, a ‘through-the-looking-glass’ one that is considerably more inviting and humanistic than most others in this field. She also combines old-world scholarship and sophistication with highly contemporary thinking. The result is a kind of organizational nouvelle cuisine that is at once lyrical, deep, satisfying, and eye-opening. It will be a welcome read for anyone wanting fresh views, possibilities, and approaches for organizing and managing in today’s world.' - Professor Daved Barry, Copenhagen Business School, Denmark'Recycling valuable concepts and theories from the academic fields of management and organization studies, Occupy Management! will encourage you to rethink the roles self-management and self-organizing can play in deciding whether our future will be sustainable, democratic and humane or will continue its slide down the rabbit hole of hate, fear and oppression. In the spirit of exploring alternative futures, this is organization theory as participatory art!' - Mary Jo Hatch, C. Coleman McGehee Eminent Scholars Research Professor of Banking and Commerce, Emerita, University of Virginia, USATable of ContentsPart I: Planning 1.Imagination 2.Inspiration 3.Intuition Part II: Organizing 4.Structure 5.Space 6.Synchronicity Part III: Motivating 7.Leadership 8.Learning 9.Love Part IV: Controlling 10.Ethos 11.Ethics 12.Ecology 13.A Coda
£41.79
Elsevier Science Handbook of Computable General Equilibrium Modeling
£104.00
Basic Books Mindless
Book SynopsisWe live in the age of Computer Business Systems (CBSs),the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless , Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.Trade ReviewNew York Review of Books "[An] arresting new book... Head offers a powerful indictment of contemporary Anglo-American Capitalism... He brilliantly translates ideas remote from the experience of most people into everyday language... [and] deconstructs and demystifies the pseudoscientific, abstract, jargonized language of management studies in order to reveal the dispiriting realities it obscures." Kirkus Reviews, Starred Review "A dark, revealing view of computerized control and monitoring of the workplace... A sobering, important book." Richard Sennett, author of Together: The Rituals, Pleasures and Politics of Cooperation "The regimented society has arrived, and Simon Head is its most probing critic. He not only shows the grip of computerized bureaucracy on people's lives, he also analyzes the economic interests and political processes which drive regimentation. This wide-ranging book is clearly and at times eloquently written. A must-read." Robert Skidelsky, author of Keynes: The Return of the Master "With insight and clarity, Simon Head describes the insidious effects of combining scientific management with IT systems and its propensity to create a world of top-down control, where workers are stripped of skills and satisfaction in their work. His fascinating account ranges from Walmart and Amazon's tightly controlled supply chains to Goldman Sachs's manipulation of sub-prime mortgages. In doing so he shows how the drive to automate human abilities and increase profits has depressed wages and undermined economies." Paul Duguid, co-author of The Social Life of Information "The world abounds in enthusiastic technologists offering their vision of the ideal, democratic future to which technology will deliver us, if only we are willing to follow. Simon Head's penetrating Mindless, with its well-chosen and impressively unpredictable case studies of Computer Business Systems in the workplace, the military, and academia, gives us reasons--and the tools--to question such advice. Importantly, Head shows us that the future is not inevitable. We have choices, and for the good of society we need to make them."
£19.80
John Wiley & Sons Inc Wiley Pathways Business Math
Book SynopsisYou can get there Where do you want to go? You might already be working in a business setting. You may be looking to expand your skills. Or, you might be setting out on a new career path. Wherever you want to go, Business Math will help you get there. Easy-to-read, practical, and up-to-date, this text not only helps you learn fundamental mathematical concepts needed for business, it also helps you master the core competencies and skills you need to succeed in the classroom and beyond. The book''s brief, modular format and variety of built-in learning resources enable you to learn at your own pace and focus your studies. With this book, you will be able to: * Understand the business uses of percent calculations. * Solve business problems using algebraic equations. * Learn why stores markup and markdown their inventory. * Calculate different types of discounts. * Examine different banking options. * Compare personTrade Review"...the book is particularly effective at showing that several basic aspects of business can be well understood...by using elementary mathematics." (Journal of the Operational Research Society, 58/2007)Table of ContentsPart I: Math Principles 1 Whole Numbers, Decimals, and Negative Numbers 1 2 Fractions 15 3 Calculating Percents 30 4 Using Algebraic Equations to Solve Business Problems 47 Part II: Retailing Applications 5 Markup, Markdown, and Inventory Management 66 6 Discounts 85 Part III: General Business Applications 7 Banking and Insurance 101 8 Taxes 131 9 Calculating Interest 149 10 Loans and Consumer Credit 177 11 Depreciation 193 12 Financial Statements 209 13 Business Statistics 244 Glossary 263 Index 275
£83.66
John Wiley & Sons Inc Economic Systems Analysis and Assessment
Book SynopsisAn Authoritative Introduction to a Major Subject in Systems Engineering and Management This important volume fills the need for a textbook on the fundamentals of economic systems analysis and assessment, illustrating their vital role in systems engineering and systems management. Providing extensive coverage on key topics, it assumes no prior background in mathematics or economics in order to comprehend the material. The book is comprised of five major parts: Microeconomics: a concise overview that covers production and the theory of the firm; theory of the consumer; market equilibria and market imperfections; and normative or welfare economics, including imperfect competition effects and consumer and producer surplus Program Management Economics: discusses economic valuation of programs and projects, including investment rates of return; cost-benefit and cost-effectiveness analysis; earned value management; cost structures and estimTable of ContentsPREFACE. Chapter 1 Introduction to Economic Systems Analysis and Assessment: Cost, Value, and Competition in Information and Knowledge Intensive Systems, Organizations, and Enterprises. 1.1 Inroduction. 1.2 A Framework for Systems Engineering and Management. 1.3 Theory of the Firm. 1.4 Theory of the Consumer. 1.5 The Interaction of the Theories of the Firms and Consumers: Microeconomic Models of Economic Activity. 1.6 Welfare or Normative Economics. 1.7 Program and Program Management Economics. 1.8 Contemporary Issues Concerning Information and Information Technology Economic. 1.9 Economic Pitfalls in the Engineering of Systems. 1.10 Summary. Chapter 2 Production and the Theory of the Firm. 2.1 Introduction. 2.2 The Production Function. 2.3 Multiproduct Firms and Multiproduct Production Functions. 2.4 Classical Theory of the Firm. 2.5 Imperfect Competition. 2.6 Summary. Chapter 3 The Theory of the Consumer. 3.1 Introduction. 3.2 Economic Utility Theory and Its Axioms. 3.3 Property of Utility Functions. 3.4 The Fundamental Problem of the Consumer. 3.5 Sensitivity and Substitution Effects. 3.6 Summary. Chapter 4 Supply-Demand Equilibria and Microeconomic Systems Analysis and Assessment Models. 4.1 Introduction. 4.2 Basic Supply-Demand Equilibrium for a Single Good. 4.3 General Supply-Demand Equilibrium Conditions. 4.4 Extensions to General Equilibrium to Include Market Interdependencies. 4.5 Microeconomics Models. 4.6 Summary. Chapter 5 Normative or Welfare Economics, Decisions and Games, and Behavioral Economics. 5.1 Introduction. 5.2 Pareto Optimality Under Perfect Competitive Conditions. 5.3 External Effects and Imperfect Competition-Public Goods. 5.4 External Effects and Imperfect Competition-Nonindependent Production and Consumption. 5.5 Welfare Maximization and Social Choice. 5.6 Summary. 5.7 Selected Bibliography. Chapter 6 Cost-Benefit and Cost-Effectiveness Analysis and Assessments. 6.1 Introduction. 6.2 The Time Value of Money. 6.3 Identification of Costs and Benefits. 6.4 The Identification and Quantification of Effectiveness. 6.5 A Guide to Cost-Benefit Analysis. Chapter 7 Cost Assessment. 7.1 Model-Based Parameters for Productivity. 7.2 Early Models for Estimation of Costs, Including Effort and Schedule. 7.3 The Constructive Cost Model. 7.4 Summary. CHAPTER 8 APPROACHES TO INVESTMENT VALUATION. 8.1. Microeconomics. 8.2. The Investment Problem. 8.3. Investment Valuation. 8.4. Summary. CHAPTER 9 REAL OPTIONS FOR INVESTMENT VALUATION. 9.1. Nature of Options. 9.2. Option Pricing Theory. 9.3. Option Calculator. 9.4. Strategic Metrics. 9.5. Investment Decision Making. 9.6. Value-Centered R&D. 9.7. Summary. CHAPTER 10 CONTEMPORARY PERSPECTIVES. 10.1. Introduction. 10.2. Evolutionary Economics. 10.3. Path Dependence and Network Effects. 10.4. Intellectual Capital. 10.5. Value of Information. 10.6. Investing in Humans. 10.7. Summary. INDEX.
£115.16
John Wiley & Sons Inc Essentials of Business Processes and Information
Book SynopsisWritten in partnership with SAP, this is the first IS book that provides the right introductory content and combines it with hands-on practice in the form of a simulated SAP environment. It also offers a unique perspective by discussing both the typical processes in organizations and the role of information systems in supporting these processes.Table of ContentsChapter 1: Organizations, Processes, and Information Systems. Chapter 2: Enterprise Systems. Chapter 3: The Procurement Process. Chapter 4: The Fulfillment Process. Chapter 5: The Production Process. Chapter 6: Integrated Processes.
£57.47
John Wiley & Sons Inc Electronic Health Records
Book SynopsisElectronic Health Records: An Audit and Internal Control Guide describes the infrastructure of electronic health records and the impact that the government''s new criteria will have on the private and public marketplace. Understand what to look for in a health care record management system and find tips and helpful guidance for implementation. If you are trying to facilitate an audit of a health record management system, you can apply the example described in the model, which will serve as a timely model and invaluable resource.Table of ContentsPreface. About the Author. Acknowledgments. Introduction. Chapter 1. Market Background. E-Health. How is Electronic Information Created? Information Technology Considerations. How is Health Information Created? Review of Primary HCC Market Players. Patients. Providers. Third Party Vendors. Payers. Review of HCC Secondary Market Players. Major Initiative for E-Health. Audit Implication Overview. Chapter 2. Industry Application. Public Uses. Private Uses. Information Continuum. Market Standards and Initiatives. Agency for Healthcare Research and Quality. Health Level Seven. Certification Commission for Healthcare Information Technology. Department of Defense Records Management Program. Association of Records Managers and Administrators. Audit Implication Overview. Chapter 3. Impact of E-Health on Case Management. Financial Picture. Hospital-Based FCM Application. Background Information and Provider Perspective. Problem: Getting Paid Correctly for Services Provided. Findings. Additional Findings. Summary. Consumer-Based FCM Application. Market Problems: The Industry as It Operates Today. Consumer FCM Model. Healthcare Portfolio Application. Virtual Case Management. VCM Payer Model. VCM Patient Model. VCM Hospital Model. VCM Physician Model. VCM Allied Health Services. VCM Nontraditional Health Services Model. VCM Other Business Services Model. Audit Implication Overview. Chapter 4. Data in an E-Health Environment. Data Library. Data Intelligence. New Data. More New Data. Processed Data. Data Warehouse. Audit Implication Overview. Chapter 5. Algorithms. Background. Understanding Algorithms. Data Elements. Case Study. Algorithm Selection Auditor Implication Overview. Chapter 6. Data-Driven Health Decisions in an E-Health Environment. Knowledge Models. Primary Healthcare Continuum. Secondary Healthcare Continuum. Information Continuum. Third-Party Vendor Knowledge Model. Knowledge Models For White-Collar and Organized Crime. Sample Identity Theft Case. Medical Identity Theft. Medical Identity Theft – Definition. How Medical Identity Theft Occurs. Damages To Primary Victims. Medical Identity Theft From A Consumer Perspective. When The Consumer Is Not Aware. When The Consumer Is Involved. When An Individual Wants Products Or Services. Damages To Secondary Victims. Medical Identity Theft From An Entity’s Perspective. Auditor Considerations. Sample Fraud Case. Sample Pharmaceutical Fraud Case. Audit Implication Overview. Examples Of Worldwide Activity. Chapter 7. Analytic Tools and Audit Checklists. E-Health And Healthcare Business Processes. Patient Business Process. Problem #1: Financial Case Management Advocacy. Problem #2: Clinical Case Management Advocacy. Provider Business Process. Problem #1: Lack Of Electronic Internal Controls. Problem #2: Lack Of Internal Controls With User Identity. Problem #3: Lack Of Internal Controls For Services Provided And Charged. Payer Business Process. Problem #1: Use And Loss Of Health Information – Handling Subcontracted Vendors. Problem #2: Lack Of Insurance – Processing Fraudulent Claims For Enrolled Beneficiaries. Plan Sponsor Business Process. Problem #1: Employee Working Environments. Problem #2: Employer Increase In Healthcare Expenditures. Third-Party Vendor Business Process. Problem: Increase In Pharmaceutical Expenditures. Audit Implication Overview. Chapter 8. Electronic Health Records. Current E-Health Offerings. Market Evolution. E-Health Content Standards. E-Health Offering Vulnerabilities. Audit Implication Overview. Chapter 9. Healthcare Portfolio. Health Infomediary Support. PHR Attributes. Future Considerations. Major Market Activity. Audit Implication Overview. Chapter 10. Conclusions. Market Overview. Market Standards. Market Conflicts. Market Intelligence. Market Audits. Market Directions. Consumer Response to PHRs. Audit Implication Overview. Index.
£58.50
John Wiley & Sons Inc Developing Econometrics
Book SynopsisStatistical Theories and Methods with Applications to Economics and Business highlights recent advances in statistical theory and methods that benefit econometric practice. It deals with exploratory data analysis, a prerequisite to statistical modelling and part of data mining. It provides recently developed computational tools useful for data mining, analysing the reasons to do data mining and the best techniques to use in a given situation. Provides a detailed description of computer algorithms. Provides recently developed computational tools useful for data mining Highlights recent advances in statistical theory and methods that benefit econometric practice. Features examples with real life data. Accompanying software featuring DASC (Data Analysis and Statistical Computing). Essential reading for practitioners in any area of econometrics; business analysts involved in economics and management; and Graduate Table of ContentsForeword xi Preface xiii Acknowledgements xvii 1 Introduction 1 1.1 Nature and Scope of Econometrics 2 1.1.1 What is Econometrics and Why Study Econometrics? 2 1.1.2 Econometrics and Scientific Credibility of Business and Economic Decisions 4 1.2 Types of Economic Problems, Types of Data, and Types of Models 5 1.2.1 Experimental Data from a Marketing Experiment 5 1.2.2 Cross-Section Data: National Sample Survey Data on Consumer Expenditure 6 1.2.3 Non-Experimental Data Taken from Secondary Sources: The Case of Pharmaceutical Industry in India 8 1.2.4 Loan Default Risk of a Customer and the Problem Facing Decision on a Loan Application 9 1.2.5 Panel Data: Performance of Banks in India by the Type of Ownership after Economic Reforms 10 1.2.6 Single Time Series Data: The Bombay Stock Exchange (BSE) Index 12 1.2.7 Multiple Time Series Data: Stock Prices in BRIC Countries 12 1.3 Pattern Recognition and Exploratory Data Analysis 14 1.3.1 Some Basic Issues in Econometric Modeling 14 1.3.2 Exploratory Data Analysis Using Correlations and Scatter Diagrams: The Relative Importance of Managerial Function and Labor 16 1.3.3 Cleaning and Reprocessing Data to Discover Patterns: BSE Index Data 22 1.4 Econometric Modeling: The Roadmap of This Book 24 1.4.1 The Econometric Modeling Strategy 24 1.4.2 Plan of the Book 25 Electronic References for Chapter 1 27 References 27 2 Independent Variables in Linear Regression Models 29 2.1 Brief Review of Linear Regression 29 2.1.1 Brief Review of Univariate Linear Regression 29 2.1.2 Brief Review of Multivariate Linear Regression 38 2.2 Selection of Independent Variable and Stepwise Regression 49 2.2.1 Principles of Selection of Independent Variables 49 2.2.2 Stepwise Regression 52 2.3 Multivariate Data Transformation and Polynomial Regression 57 2.3.1 Linear Regression after Multivariate Data Transformation 57 2.3.2 Polynomial Regression on an Independent Variable 61 2.3.3 Multivariable Polynomial Regression 62 2.4 Column Multicollinearity in Design Matrix and Ridge Regression 65 2.4.1 Effect of Column Multicollinearity of Design Matrix 65 2.4.2 Ridge Regression 68 2.4.3 Ridge Trace Analysis and Ridge Parameter Selection 70 2.4.4 Generalized Ridge Regression 71 2.5 Recombination of Independent Variable and Principal Components Regression 72 2.5.1 Concept of Principal Components Regression 72 2.5.2 Determination of Principal Component 74 Electronic References for Chapter 2 79 References 80 3 Alternative Structures of Residual Error in Linear Regression Models 83 3.1 Heteroscedasticity: Consequences and Tests for Its Existence 85 3.1.1 Consequences of Heteroscedasticity 85 3.1.2 Tests for Heteroscedasticity 87 3.2 Generalized Linear Model with Covariance Being a Diagonal Matrix 90 3.2.1 Diagonal Covariance Matrix and Weighted Least Squares 90 3.2.2 Model with Two Unknown Variances 91 3.2.3 Multiplicative Heteroscedastic Model 92 3.3 Autocorrelation in a Linear Model 95 3.3.1 Linear Model with First-Order Residual Autoregression 96 3.3.2 Autoregressive Conditional Heteroscedasticity (ARCH) Model 101 3.4 Generalized Linear Model with Positive Definite Covariance Matrix 106 3.4.1 Model Definition, Parameter Estimation and Hypothesis Tests 106 3.4.2 Some Equivalent Conditions 108 3.5 Random Effects and Variance Component Model 109 3.5.1 Random Effect Regression Model 109 3.5.2 The Variance Component Model 112 3.5.3 Analysis of Variance Method to Solve Variance Component Model 113 3.5.4 Minimum Norm Quadratic Unbiased Estimation (MINQUE) to Solve Variance Component 121 3.5.5 Maximum Likelihood Method to Solve Variance Component Model 124 Electronic References for Chapter 3 125 References 125 4 Discrete Variables and Nonlinear Regression Model 129 4.1 Regression Model When Independent Variables are Categorical 130 4.1.1 Problem About Wage and Gender Differences 131 4.1.2 Structural Changes in the Savings Function (Use of Categorical Variables in Combination with Continuous Variables) 133 4.1.3 Cross Section Analysis 138 4.1.4 Seasonal Analysis Model 141 4.2 Models with Categorical or Discrete Dependent Variables 144 4.2.1 Linear Model with Binary Dependent Variable 144 4.2.2 Logit Regression Model 148 4.2.3 Probit Regression Model 153 4.2.4 Tobit Regression Model 154 4.3 Nonlinear Regression Model and Its Algorithm 160 4.3.1 The Least Squares Estimate for Nonlinear Regression Model 162 4.3.2 Maximum Likelihood Estimation of Nonlinear Regression Model 164 4.3.3 Equivalence of Maximum Likelihood Estimation and Least Squares Estimation 166 4.4 Nonlinear Regression Models in Practice 169 4.4.1 Growth Curve Models 169 4.4.2 Box–Cox Transformation Model 176 4.4.3 Survival Data and Failure Rate Model 177 4.4.4 Total Factor Productivity (TFP) 181 Electronic References for Chapter 4 188 References 188 5 Nonparametric and Semiparametric Regression Models 193 5.1 Nonparametric Regression and Weight Function Method 194 5.1.1 The Concept of Nonparametric Regression 194 5.1.2 Weight Function Method 196 5.2 Semiparametric Regression Model 199 5.2.1 Linear Semiparametric Regression Model 202 5.2.2 Single-Index Semiparametric Regression Model 205 5.3 Stochastic Frontier Regression Model 208 5.3.1 Stochastic Frontier Linear Regression Model and Asymptotically Efficient Estimator of Its Parameters 208 5.3.2 Semiparametric Stochastic Frontier Model 210 Electronic References for Chapter 5 212 References 213 6 Simultaneous Equations Models and Distributed Lag Models 215 6.1 Simultaneous Equations Models and Inconsistency of OLS Estimators 216 6.1.1 Demand-and-Supply Model, Keynesian Model and Wage-Price Model (Phillips Curve) 218 6.1.2 Macroeconomic IS Model, LM Model and Klein’s Econometric Model 220 6.1.3 Inconsistency of OLS Estimation 222 6.2 Statistical Inference for Simultaneous Equations Models 223 6.2.1 Indirect Least Squares and Generalized Least Squares 224 6.2.2 Two Stage Least Squares 229 6.3 The Concepts of Lag Regression Models 235 6.3.1 Consumption Lag 236 6.3.2 Inflation Lag 237 6.3.3 Deposit Re-Creation 238 6.4 Finite Distributed Lag Models 239 6.4.1 Estimation of Distributed Lag Models When the Lag Length is Known and Finite 239 6.4.2 The Determination of Distributed Lag Length 239 6.5 Infinite Distributed Lag Models 242 6.5.1 Adaptive Expectations Model and Partial Adjustment Model 243 6.5.2 Koyck Transformation and Estimation of Geometric Lag Models 245 Electronic References for Chapter 6 249 References 250 7 Stationary Time Series Models 253 7.1 Auto-Regression Model AR( p) 255 7.1.1 AR( p) Model and Stationarity 255 7.1.2 Auto-Covariance Function and Autocorrelation Function of AR( p) Model 258 7.1.3 Spectral Density of AR( p) Model and Partial Correlation Coefficient 263 7.1.4 Estimation of Parameters for AR( p) Model with Known Order p 267 7.1.5 Order Identification for AR( p) Process 274 7.2 Moving Average Model MA(q) 276 7.2.1 MA(q) Model and Its Properties 276 7.2.2 Parameter Estimation of MA(q) Model When the Order q is Known 278 7.2.3 Spectral Density Estimation for MA(q) Process 282 7.2.4 Order Identification for MA(q) Process 284 7.3 Auto-Regressive Moving-Average Process ARMA( p, q) 285 7.3.1 ARMA(p, q) Model and Its Properties 285 7.3.2 Parameter Estimations for ARMA(p, q) Model 288 7.3.3 Test for ARMA( p, q) Model 291 7.3.4 Order Identification for ARMA( p, q) Model 291 7.3.5 Univariate Time Series Modeling: The Basic Issues and Approaches 292 Electronic References for Chapter 7 293 References 293 8 Multivariate and Nonstationary Time Series Models 297 8.1 Multivariate Stationary Time Series Model 299 8.1.1 General Description of Multivariable Stationary Time Series Model 299 8.1.2 Estimation of Mean and Autocovariance Function of Multivariate Stationary Time Series 300 8.1.3 Vector Autoregression Model of Order p: VAR( p) 301 8.1.4 Wold Decomposition and Impulse-Response 301 8.1.5 Variance Decomposition with VAR( p) 306 8.1.6 Granger Causality with VAR(p) Specification 309 8.2 Nonstationary Time Series 311 8.2.1 Stochastic Trends and Unit Root Processes 311 8.2.2 Test for Unit Root Hypothesis 314 8.3 Cointegration and Error Correction 321 8.3.1 The Concept and Representation of Cointegration 322 8.3.2 Simultaneous (Structural) Equation System (SES) and Vector Auto Regression (VAR) 324 8.3.3 Cointegration and Error Correction Representation 325 8.3.4 Estimation of Parameters of Cointegration Process 329 8.3.5 Test of Hypotheses on the Number of Cointegrating Equations 330 8.4 Autoregression Conditional Heteroscedasticity in Time Series 333 8.4.1 ARCH Model 334 8.4.2 Generalized ARCH Model—GARCH Model 338 8.4.3 Other Generalized Forms of ARCH Model 342 8.5 Mixed Models of Multivariate Regression with Time Series 346 8.5.1 Mixed Model of Multivariate Regression with Time Series 346 8.5.2 Mixed Model of Multivariate Regression and Cointegration with Time Series 349 Electronic References for Chapter 8 353 References 353 9 Multivariate Statistical Analysis and Data Analysis 357 9.1 Model of Analysis of Variance 358 9.1.1 Single Factor Analysis of Variance Model 358 9.1.2 Two Factor Analysis of Variance with Non-Repeated Experiment 361 9.1.3 Two Factor Analysis of Variance with Repeated Experiment 364 9.2 Other Multivariate Statistical Analysis Models 370 9.2.1 Discriminate Analysis Model 370 9.2.2 Factor Analysis Model 376 9.2.3 Principal Component Analysis and Multidimensional Scaling Method 380 9.2.4 Canonical Correlation Analysis 384 9.3 Customer Satisfaction Model and Path Analysis 387 9.3.1 Customer Satisfaction Model and Structural Equations Model 387 9.3.2 Partial Least Square and the Best Iterative Initial Value 391 9.3.3 Definite Linear Algorithm for SEM 399 9.3.4 Multi-Layers Path Analysis Model 402 9.4 Data Analysis and Process 404 9.4.1 Panel Data Analysis 404 9.4.2 Truncated Data Analysis 405 9.4.3 Censored Data Analysis 406 9.4.4 Duration Data Analysis 407 9.4.5 High Dimensional Data Visualization 409 Electronic References for Chapter 9 412 References 413 10 Summary and Further Discussion 415 10.1 About Probability Distributions: Parametric and Non-Parametric 416 10.1.1 Distributions of Functions of Random Variables 416 10.1.2 Parametric, Non-Parametric, and Semi-Parametric Specification of Distributions 417 10.1.3 Non-Parametric Specification of Density Functions 418 10.2 Regression 421 10.2.1 Regression as Conditional Mean of the Dependent Variable 421 10.2.2 Regressions with Homoscedastic and Heteroscedastic Variance 421 10.2.3 General Regression Functions: Quantiles and Quantile Regression 423 10.2.4 Design of Experiments, Regression, and Analysis of Variance 424 10.3 Model Specification and Prior Information 425 10.3.1 Data Generation Process (DGP) and Economic Structure 426 10.3.2 Deterministic but Unknown Parameters and Model Specification as a Maintained Hypothesis 428 10.3.3 Stochastic Prior Information on Unknown Parameters 429 10.4 Classical Theory of Statistical Inference 430 10.4.1 The Likelihood Function, Sufficient Statistics, Complete Statistics, and Ancillary Statistics 430 10.4.2 Different Methods of Estimation of Unknown Parameters 434 10.4.3 Biased and Unbiased Estimators, Consistency of Estimators 437 10.4.4 Information Limit to Variance of an Estimator, Cramer-Rao Bound, and Rao-Blackwell Theorem 438 10.4.5 Approximate Sufficiency and Robust Estimation 440 10.5 Computation of Maximum Likelihood Estimates 441 10.5.1 Newton-Raphson Method and Rao’s Method of Scoring 442 10.5.2 Davidon-Fletcher-Powell-Reeves Conjugate Gradient Procedure 443 10.5.3 Estimates of the Variance Covariance Matrix of Maximum Likelihood Estimators 444 10.6 Specification Searches 445 10.6.1 Choice Between Alternate Specifications: Akaike and Schwarz Information Criteria 445 10.6.2 Generalized Information and Complexity-Based Model Choice Criterion 447 10.6.3 An Illustration of Model Choice: Engel Curve for Food Consumption in India 448 10.7 Resampling and Sampling Distributions – The Bootstraps Method 450 10.7.1 The Concept of Resampling and the Bootstraps Method 450 10.7.2 Bootstraps in Regression Models 452 10.8 Bayesian Inference 454 10.8.1 The Bayes Rule 454 10.8.2 Choice of Prior Probability Distribution for the Parameter 455 10.8.3 Bayesian Concepts for Statistical Inference 456 Electronic References for Chapter 10 457 References 458 Index 461
£84.50
John Wiley & Sons Inc Master Data Management Practic
Book SynopsisIn this book, authors Dalton Cervo and Mark Allen show you how to implement Master Data Management (MDM) within your business model to create a more quality controlled approach. Focusing on techniques that can improve data quality management, lower data maintenance costs, reduce corporate and compliance risks, and drive increased efficiency in customer data management practices, the book will guide you in successfully managing and maintaining your customer master data. You''ll find the expert guidance you need, complete with tables, graphs, and charts, in planning, implementing, and managing MDM.Table of ContentsForeword xiii Preface xvii Acknowledgments xxi Introduction 1 Part I: Planning Your Customer MDM Initiative 7 Chapter 1: Defining Your MDM Scope and Approach 9 MDM Approaches and Architectures 9 Analytical MDM 11 Operational MDM 14 Enterprise MDM 18 Defining the Business Case 20 Cost Reduction 21 Risk Management 22 Revenue Growth 23 Selecting the Right MDM Approach 23 Data Management Maturity Level 24 Addressing the ROI Question 27 Summary 27 Note 28 Chapter 2: Establishing Effective Ownership 29 The Question of Data Ownership 29 Executive Involvement 31 MDM with Segmented Business Practices 31 A Top-Down and Bottom-Up Approach 32 Creating Collaborative Partnerships 33 Can Your Current IT and Business Model Effectively Support MDM? 33 The Acceptance Factor 34 Business Access to Data 35 Coordination of MDM Roles and Responsibilities 36 Summary 38 Notes 38 Chapter 3: Priming the MDM Engine 39 Introduction 39 Positioning MDM Tools 40 Data Integration and Synchronization 42 Data Profiling 43 Data Migration 46 Data Consolidation and Segmentation 55 Reference Data 57 Metadata 60 Summary 63 Notes 63 Part II: The Implementation Fundamentals 65 Chapter 4: Data Governance 67 Initiating a Customer Data Governance Model 67 Planning and Design 69 Establishing the Charter 70 Policies, Standards, and Controls 78 Implementation 85 Process Readiness 85 Implement 88 Maintain and Improve 91 Summary 93 Notes 94 Chapter 5: Data Stewardship 95 From Concept to Practice 95 People 96 MDM Process Core Team 97 Operational Process Areas 102 Processes 107 Data Caretaking 108 Summary 109 Chapter 6: Data Quality Management 111 Implementing a Data Quality Model 111 A Process for Data Quality 114 Drivers 115 Data Quality (DQ) Forum 117 Controls/Data Governance 119 Data Analysts 120 Design Team 123 IT Support/Data Stewards 125 Metrics 126 Establishing a Data Quality Baseline 127 Context 127 Data Quality Dimensions 129 Entities and Attributes 129 Putting It All Together 132 Data Alignment and Fitness Assessment 136 Data Correction Initiatives 137 Summary 140 Note 140 Chapter 7: Data Access Management 141 Creating the Business Discipline 141 Beyond the System Administrator 142 Creating the Right Gatekeeper Model 144 Preparing 145 Employee Data 146 Access Management Requirements 146 Add User Group Names 148 Map Privileges to Requirement Categories 149 Profiling the Data 150 Implementing and Managing the Process 152 Testing and Launching the Process 157 Resolve Issues Immediately 157 Auditing and Monitoring 158 Segregation of Duty (SoD) Management 159 Summary 161 Notes 161 Part III: Achieving a Steady State 163 Chapter 8: Data Maintenance and Metrics 165 Data Maintenance 165 Specify, Profile, and Analyze 167 Improve 167 Data Quality Metrics 184 Monitors 185 Scorecards 187 Summary 189 Note 190 Chapter 9: Maturing Your MDM Model 191 How to Recognize and Gauge Maturity? 191 Data Governance Maturity 193 Data Stewardship Maturity 194 Data Quality Maturity 195 Data Access Management Maturity 197 Summary 198 Notes 199 Part IV: Advanced Practices 201 Chapter 10: Creating the Customer 360 View 203 Introduction 203 Hierarchy Management (HM) 206 Operational versus Analytical Hierarchies 207 Single versus Multiple Hierarchies 208 Number of Levels in the Customer Hierarchy 209 Virtual versus Physical Customer Records 211 Legal versus Non-Legal Hierarchies 212 The Elusive, yet Achievable, 360 Customer View 213 Summary 213 Chapter 11: Surviving Organizational Change 215 How Adaptable is Your Customer Master Data? 215 Data Quality Factors 216 Data Completeness 217 Data Consistency 217 Data Integrity 218 The Change Management Challenge 219 Data Governance Can Greatly Assist a Transitioning State 220 Leveraging the Data Stewards and Analysts 220 Adopting Best Practices 222 Summary 222 Chapter 12: Beyond Customer MDM 225 The Leading and Lagging Ends 225 Technology’s Influence on MDM 226 Overcoming the IT and Business Constraints 228 Achieving an Effective Enterprise-Wide MDM Model 230 Where Does MDM Lead? 233 Summary 235 Note 236 Recommended Reading 237 About the Authors 239 Index 241
£43.12
John Wiley & Sons Inc Statistics for Compensation
Book SynopsisAn insightful, hands-on focus on the statistical methods used by compensation and human resources professionals in their everyday work Across various industries, compensation professionals work to organize and analyze aspects of employment that deal with elements of pay, such as deciding base salary, bonus, and commission provided by an employer to its employees for work performed. Acknowledging the numerous quantitative analyses of data that are a part of this everyday work, Statistics for Compensation provides a comprehensive guide to the key statistical tools and techniques needed to perform those analyses and to help organizations make fully informed compensation decisions. This self-contained book is the first of its kind to explore the use of various quantitative methodsfrom basic notions about percents to multiple linear regressionthat are used in the management, design, and implementation of powerful compensation strategies. Drawing upon his exteTrade Review“As an experienced compensation manager for a publicly traded Fortune 500 company, I have found this book to be an all-inclusive, highly useful and informative desk reference. It certainly has been extremely valuable in helping me to contribute to successful strategic decisions at my company.” (Workspan, 1 January 2013) "The book can serve as a text for students specializing in compensation or human resources, or as a reference for practitioners. He provides worked examples throughout." (Booknews, 1 June 2011) Table of ContentsPreface xiii Chapter 1 Introduction 1 1.1 Why do Statistical Analysis? 2 Example Analysis 3 1.2 Statistics 5 1.3 Numbers Raise Issues 6 1.4 Behind Every Data Point, There Is a Story 8 1.5 Aggressive Inquisitiveness 9 1.6 Model Building Framework 9 Example Model 10 1.7 Data Sets 10 1.8 Prerequisites 11 Chapter 2 Basic Notions 13 2.1 Percent 14 Graphical Displays of Percents 16 2.2 Percent Difference 21 2.3 Compound Interest 23 Future Value 24 Present Value 26 Translating 27 Practice Problems 28 Chapter 3 Frequency Distributions and Histograms 31 3.1 Definitions and Construction 41 Rules for Categories 43 3.2 Comparing Distributions 48 Absolute Comparison and Relative Comparison 48 Comparing More Than Two Distributions 50 3.3 Information Loss and Comprehension Gain 51 3.4 Category Selection 51 3.5 Distribution Shapes 54 Uniform Distribution 55 Bell-Shaped Distribution 55 Normal Distribution 56 Skewed Distribution 59 Bimodal Distribution 60 Practice Problems 62 Chapter 4 Measures of Location 67 4.1 Mode 67 4.2 Median 68 4.3 Mean 70 4.4 Trimmed Mean 73 4.5 Overall Example and Comparison 73 Comparison 75 4.6 Weighted and Unweighted Average 76 Which Measure to Use? 78 Application of Weighted Averages to Salary Increase Guidelines 80 4.7 Simpson’s Paradox 82 4.8 Percentile 85 Reverse Percentile 88 4.9 Percentile Bars 90 Practice Problems 92 Chapter 5 Measures of Variability 95 5.1 Importance of Knowing Variability 95 5.2 Population and Sample 96 Examples of Populations 96 Examples of Samples and Populations 96 5.3 Types of Samples 97 5.4 Standard Deviation 98 Interpretations and Applications of Standard Deviation 100 5.5 Coefficient of Variation 107 Interpretations and Applications of Coefficient of Variation 108 5.6 Range 109 Interpretations and Applications of Range 109 5.7 P90/P10 110 Interpretations and Applications of P90/P10 111 5.8 Comparison and Summary 112 Practice Problems 115 Chapter 6 Model Building 119 6.1 Prelude to Models 119 6.2 Introduction 120 6.3 Scientific Method 122 6.4 Models 123 6.5 Model Building Process 126 Plotting Points 128 Functional Forms 132 Method of Least Squares 136 Practice Problems 138 Chapter 7 Linear Model 141 7.1 Examples 141 7.2 Straight Line Basics 143 Interpretations of Intercept and Slope 144 Using the Equation 145 7.3 Fitting the Line to the Data 147 What We Are Predicting 148 Interpretations of Intercept and Slope 149 7.4 Model Evaluation 149 Appearance 150 Coefficient of Determination 150 Correlation 152 Standard Error of Estimate 154 Common Sense 154 7.5 Summary of Interpretations and Evaluation 155 7.6 Cautions 155 7.7 Digging Deeper 158 7.8 Keep the Horse before the Cart 160 Practice Problems 164 Chapter 8 Exponential Model 167 8.1 Examples 167 8.2 Logarithms 168 Antilogs 170 Scales 170 Why Logarithms? 171 8.3 Exponential Model 172 8.4 Model Evaluation 176 Appearance 176 Coefficient of Determination 177 Correlation 177 Standard Error of Estimate 177 Common Sense 178 Summary of Evaluation 178 Practice Problems 178 Chapter 9 Maturity Curve Model 181 9.1 Maturity Curves 181 9.2 Building the Model 184 Cubic Model 184 Cubic Model Evaluation 186 Spline Model 187 Spline Model Evaluation 188 9.3 Comparison of Models 190 Practice Problems 190 Chapter 10 Power Model 193 10.1 Building the Model 193 10.2 Model Evaluation 197 Appearance 197 Coefficient of Determination 198 Correlation 198 Standard Error of Estimate 198 Common Sense 199 Summary of Evaluation 199 Practice Problems 200 Chapter 11 Market Models and Salary Survey Analysis 201 11.1 Introduction 201 11.2 Commonalities of Approaches 203 11.3 Final Market-Based Salary Increase Budget 205 Initial Market-Based Salary Increase Budget and Market Position 205 Final Market-Based Salary Increase Budget 206 Raises Given Throughout the Year 206 Raises Given on a Common Date 208 11.4 Other Factors Influencing the Final Salary Increase Budget Recommendation 210 Assumptions 211 11.5 Salary Structure 211 Practice Problems 213 Chapter 12 Integrated Market Model: Linear 215 12.1 Gather Market Data 215 12.2 Age Data to a Common Date 217 12.3 Create an Integrated Market Model 217 Interpretations 219 12.4 Compare Employee Pay with Market Model 222 Practice Problems 228 Chapter 13 Integrated Market Model: Exponential 233 Practice Problems 246 Chapter 14 Integrated Market Model: Maturity Curve 251 Practice Problems 261 Chapter 15 Job Pricing Market Model: Group of Jobs 265 Practice Problems 272 Chapter 16 Job Pricing Market Model: Power Model 277 Practice Problems 280 Chapter 17 Multiple Linear Regression 283 17.1 What It Is 283 17.2 Similarities and Differenceswith Simple Linear Regression 284 17.3 Building the Model 285 First x-Variable 292 Second x-Variable 295 Standardized Coefficient 298 Third x-Variable 300 Multicollinearity 301 17.4 Model Evaluation 305 Regression Coefficients 305 Standardized Coefficients 306 Coefficient of Determination 306 Standard Error of Estimate 306 Multicollinearity 306 Simplicity 307 Common Sense 307 Acceptability 307 Reality 307 Decision 307 17.5 Mixed Messages in Evaluating A Model 308 r2 Versus Common Sense 308 r2 Versus Simplicity 308 Simplicity Versus Acceptability 308 17.6 Summary of Regressions 308 17.7 Digging Deeper 310 Summary 315 Practice Problems 317 Appendix 319 A.1 Value Exchange Theory 319 Achieving Organization Goals 319 Value Exchange 319 A Fair Value Exchange Is a Good Deal 320 A.2 Factors Determining a Person’s Pay 321 System Factors 322 Individual Factors 323 A.3 Types of Numbers 324 Definitions and Properties 324 Histograms with All Four Types of Measurements 327 A.4 Significant Figures 330 A.5 Scientific Notation 331 A.6 Accuracy and Precision 332 Which Is More Important? 333 A.7 Compound Interest–Additional 333 Other Formulas 333 A.8 Rule of 72 334 Derivation of the Rule of 72 335 A.9 Normal Distribution 336 Central Limit Theorem 337 Distribution of Salary Survey Data 338 A.10 Linear Regression Technical Note 338 A.11 Formulas for Regression Terms 340 A.12 Logarithmic Conversion 340 A.13 Range Spread Relationships 340 Overlap 343 A.14 Statistical Inference in Regression 344 t-Statistic and Its Probability 347 F-Statistic and Its Probability 348 Mixed Messages in Evaluating a Model 349 A.15 Additional Multiple Linear Regression Topics 349 Adjusted r2 349 Coding of Indicator Variables 350 Interaction Terms 351 GLOSSARY 357 REFERENCES 369 ANSWERS TO PRACTICE PROBLEMS 371 INDEX 433
£101.66
John Wiley & Sons Inc Industrial Statistics with Minitab
Book SynopsisIndustrial Statistics with MINITAB demonstrates the use of MINITAB as a tool for performing statistical analysis in an industrial context. This book covers introductory industrial statistics, exploring the most commonly used techniques alongside those that serve to give an overview of more complex issues.Table of ContentsPreface xiii Part One Introduction and Graphical Techniques 1 1 A First Look 3 1.1 Initial Screen 3 1.2 Entering Data 4 1.3 Saving Data: Worksheets and Projects 5 1.4 Data Operations: An Introduction 5 1.5 Deleting and Inserting Columns and Rows 7 1.6 First Statistical Analyses 8 1.7 Getting Help 10 1.8 Personal Configuration 12 1.9 Assistant 13 1.10 Any Difficulties? 14 2 Graphics for Univariate Data 15 2.1 File ‘PULSE’ 15 2.2 Histograms 16 2.3 Changing the Appearance of Histograms 17 2.4 Histograms for Various Data Sets 21 2.5 Dotplots 23 2.6 Boxplots 24 2.7 Bar Diagrams 25 2.8 Pie Charts 27 2.9 Updating Graphs Automatically 28 2.10 Adding Text or Figures to a Graph 29 3 Pareto Charts and Cause–Effect Diagrams 31 3.1 File ‘DETERGENT’ 31 3.2 Pareto Charts 32 3.4 Cause-and-Effect Diagrams 35 4 Scatterplots 37 4.1 File ‘pulse’ 37 4.2 Stratification 38 4.3 Identifying Points on a Graph 39 4.4 Using the ‘Crosshairs’ Option 45 4.5 Scatterplots with Panels 46 4.6 Scatterplots with Marginal Graphs 48 4.7 Creating an Array of Scatterplots 50 5 Three Dimensional Plots 52 5.1 3D Scatterplots 52 5.2 3D Surface Plots 55 5.3 Contour Plots 58 6 Part One: Case Studies – Introduction and Graphical Techniques 62 6.1 Cork 62 6.2 Copper 68 6.3 Bread 73 6.4 Humidity 76 Part Two Hypothesis Testing. Comparison of Treatments 79 7 Random Numbers and Numbers Following a Pattern 81 7.1 Introducing Values Following a Pattern 81 7.2 Sampling Random Data from a Column 83 7.3 Random Number Generation 83 7.4 Example: Solving a Problem Using Random Numbers 85 8 Computing Probabilities 87 8.1 Probability Distributions 87 8.2 Option ‘Probability Density’ or ‘Probability’ 88 8.3 Option ‘Cumulative Probability’ 89 8.4 Option ‘Inverse Cumulative Probability’ 89 8.5 Viewing the Shape of the Distributions 92 8.6 Equivalence between Sigmas of the Process and Defects per Million Parts Using ‘Cumulative Probability’ 92 9 Hypothesis Testing for Means and Proportions. Normality Test 95 9.1 Hypothesis Testing for One Mean 95 9.2 Hypothesis Testing and Confidence Interval for a Proportion 99 9.3 Normality Test 100 10 Comparison of Two Means, Two Variances or Two Proportions 103 10.1 Comparison of Two Means 103 10.2 Comparison of Two Variances 107 10.3 Comparison of Two Proportions 109 11 Comparison of More than Two Means: Analysis of Variance 110 11.1 ANOVA (Analysis of Variance) 110 11.2 ANOVA with a Single Factor 110 11.3 ANOVA with Two Factors 114 11.4 Test for Homogeneity of Variances 119 12 Part Two: Case Studies – Hypothesis Testing. Comparison of Treatments 120 12.1 Welding 120 12.2 Rivets 124 12.3 Almonds 126 12.4 Arrow 127 12.5 U Piece 131 12.6 Pores 133 Part Three Measurement Systems Studies and Capability Studies 137 13 Measurement System Study 139 13.1 Crossed Designs and Nested Designs 139 13.2 File ‘RR_CROSSED’ 140 13.3 Graphical Analysis 140 13.4 R&R Study for the Data in File ‘RR_CROSSED’ 141 13.5 File ‘RR_NESTED’ 147 13.6 Gage R&R Study for the Data in File ‘RR_NESTED’ 147 13.7 File ‘GAGELIN’ 148 13.8 Calibration and Linearity Study of the Measurement System 148 14 Capability Studies 151 14.1 Capability Analysis: Available Options 151 14.2 File ‘VITA_C’ 152 14.3 Capability Analysis (Normal Distribution) 152 14.4 Interpreting the Obtained Information 152 14.5 Customizing the Study 154 14.6 ‘Within’ Variability and ‘Overall’ Variability 155 14.7 Capability Study when the Sample Size is Equal to One 158 14.8 A More Detailed Data Analysis (Capability Sixpack) 161 15 Capability Studies for Attributes 163 15.1 File ‘BANK’ 163 15.2 Capability Study for Variables that Follow a Binomial Distribution 163 15.3 File ‘OVEN_PAINTED’ 166 15.4 Capability Study for Variables that Follow a Poisson Distribution 166 16 Part Three: Case Studies – R&R Studies and Capability Studies 168 16.1 Diameter_measure 168 16.2 Diameter_capability_1 173 16.3 Diameter_capability_2 174 16.4 Web_visits 176 Part Four Multi-Vari Charts and Statistical Process Control 181 17 Multi-Vari Charts 183 17.1 File ‘MUFFIN’ 183 17.2 Multi-Vari Chart with Three Sources of Variation 184 17.3 Multi-Vari Chart with Four Sources of Variation 186 18 Control Charts I: Individual Observations 188 18.1 File ‘CHLORINE’ 188 18.2 Graph of Individual Observations 188 18.3 Customizing the Graph 191 18.4 I Chart Options 192 18.5 Graphs of Moving Ranges 196 18.6 Graph of Individual Observations – Moving Ranges 197 19 Control Charts II: Means and Ranges 198 19.1 File ‘VITA_C’ 198 19.2 Means Chart 199 19.3 Graphs of Ranges and Standard Deviations 200 19.4 Graphs of Means-Ranges 201 19.5 Some Ideas on How to Use Minitab as a Simulator of Processes for Didactic Reasons 201 20 Control Charts for Attributes 204 20.1 File ‘MOTORS’ 204 20.2 Plotting the Proportion of Defective Units (P) 204 20.3 File ‘CATHETER’ 205 20.4 Plotting the Number of Defective Units (NP) 206 20.5 Plotting the Number of Defects per Constant Unit of Measurement (C) 208 20.6 File ‘FABRIC’ 210 20.7 Plotting the Number of Defects per Variable Unit of Measurement (U) 210 21 Part Four: Case Studies – Multi-Vari Charts and Statistical Process Control 212 21.1 Bottles 212 21.2 Mattresses (1st Part) 217 21.3 Mattresses (2nd Part) 221 21.4 Plastic (1st Part) 223 21.5 Plastic (2nd Part) 224 Part Five Regression and Multivariate Analysis 231 22 Correlation and Simple Regression 235 22.1 Correlation Coefficient 235 22.2 Simple Regression 238 22.3 Simple Regression with ‘Fitted Line Plot’ 239 22.4 Simple Regression with ‘Regression’ 244 23 Multiple Regression 247 23.1 File ‘CARS2’ 247 23.2 Exploratory Analysis 247 23.3 Multiple Regression 249 23.4 Option Buttons 250 23.5 Selection of the Best Equation: Best Subsets 252 23.6 Selection of the Best Equation: Stepwise 254 24 Multivariate Analysis 256 24.1 File ‘LATIN_AMERICA’ 256 24.2 Principal Components 257 24.3 Cluster Analysis for Observations 263 24.4 Cluster Analysis for Variables 266 24.5 Discriminant Analysis 267 25 Part Five: Case Studies – Regression and Multivariate Analysis 272 25.1 Tree 272 25.2 Power Plant 278 25.3 Wear 285 25.4 TV Failure 290 Part Six Experimental Design and Reliability 293 26 Factorial Designs: Creation 295 26.1 Creation of the Design Matrix 295 26.2 Design Matrix with Data Already in the Worksheet 301 27 Factorial Designs: Analysis 303 27.1 Calculating the Effects and Determining the Significant Ones 303 27.2 Interpretation of Results 308 27.3 A Recap with a Fractional Factorial Design 310 28 Response Surface Methodology 313 28.1 Matrix Design Creation and Data Collection 313 28.2 Analysis of the Results 317 28.3 Contour Plots and Response Surface Plots 322 29 Reliability 325 29.1 File 325 29.2 Nonparametric Analysis 326 29.3 Identification of the Best Model for the Data 329 29.4 Parametric Analysis 330 29.5 General Graphical Display of Reliability Data 333 30 Part Six: Case Studies – Design of Experiments and Reliability 335 30.1 Cardigan 335 30.2 Steering wheel – 1 340 30.3 Steering Wheel – 2 343 30.4 Paper Helicopters 345 30.5 Microorganisms 349 30.6 Jam 359 30.7 Photocopies 365 Appendices 371 A1 Appendix 1: Answers to Questions that Arise at the Beginning 373 A2 Appendix 2: Managing Data 377 A2.1 Copy Columns with Restrictions (File: ‘PULSE’) 377 A2.2 Selection of Data when Plotting a Graph 381 A2.3 Stacking and Unstacking of Columns (File ‘BREAD’) 382 A2.4 Coding and Sorting Data 386 A3 Appendix 3: Customization of Minitab 390 A3.1 Configuration Options 390 A3.2 Use of Toolbars 392 A3.3 Add Elements to an Existing Toolbar 392 A3.4 Create Custom Toolbars 393 Index 397
£65.66
John Wiley & Sons Inc Practical Merchandising Math
Book SynopsisThis book teaches how to calculate retail prices. It provides formulas for calculating markon, markup, and markdowns; planning net sales, purchases, stock turnover, expenses, gross margin; and it covers transportation terms, discounts, and all other financial considerations relevant to cost of goods and pricing.Table of ContentsPartial table of contents: PURCHASING AND PRICING. Transportation Terms and Charges. Terms and Dating. Markon Based on Selling Price. Markon Based on Cost Price. Average Markon. COMPUTING AND COVERING EXPENSES. Gross Margin. Expenses. Initial Markon. Cumulative Markon. Markdown. Stock Turnover. SELLING. The Merchandise Plan. Planning Sales. Planning Stocks. Planning Purchases: Open-to-Buy. The Selling Cost Percent. RECORD KEEPING. Inventory Valuation. Comparing Departments. The Income Statement. Appendix. Index.
£145.80
John Wiley & Sons Inc HighTech Personal Efficiency Program
Book SynopsisFor all their remarkable benefits, the arsenal of electronic technologies found in most offices can lose allure in the face of a disorganized environment. Now, efficiency expert Kerry Gleeson has adapted the techniques of his internationally acclaimed Personal Efficiency Program (PEP) to the electronic office.Table of ContentsPrinciples of Work. Organizing Your Work Space. Organizing the Computer. Organizing Yourself with a Computer: Time and Money. Road Warrior Wisdom. The Internet and World Wide Web. Groupware. Epilogue. Glossary. References. Index. About the Institute for Business Technology.
£18.39
John Wiley & Sons Inc Achieving Business Value from Technology
Book SynopsisPRAISE FOR ACHIEVING BUSINESS VALUE FROM TECHNOLOGY Clearly, IT investments have never before played such a critical part in business growth. The book addresses the weakness existing in most management systems involving the lack of a systematic process to realize the economic benefits of the IT investment and provides a clear A-Z methodology for business to bridge this gap. This book is clearly written for all levels and backgrounds in business management and is a must-do for those whose business involves IT, is considering IT, or would like to significantly tailor IT investments for their economic advantage. Professor Richard P. Wool, University of Delaware, President and CEO, Cara Plastics Inc. Tony Murphy addresses the difficult question of the value of IT investments head on. He translates an elegant theory into effective practice. The case studies in the book effectively reinforce his key messages. Dr. Dermot Moynihan, Senior Vice PresideTable of ContentsIntroduction xi Chapter 1: Industrial Age Thinking for Information Age Problems 1 Business Value from Information Technology (BVIT)—A Large and Growing Problem 2 Learning from Case Studies 3 What Do These Case Studies Have in Common? 11 Some Historical Perspective 12 Drawing Conclusions from These Changes 23 Revisiting the Case Studies 27 Industrial Age Thinking for Information Age Problems 30 The Limitations of Financial Metrics 30 The Value of Financial Techniques for IT Investment Appraisal 36 What Else Do We Need? 36 Summary 38 Chapter 2: The Five Pillars of Benefits Realization 39 Pillar 1: Strategic Alignment 42 Pillar 2: Business Process Impact 45 Pillar 3: Architecture 52 Pillar 4: Direct Payback 61 Pillar 5: Risk 66 Summary 76 Chapter 3: P2—Process 77 Step 1: Setting the Ground Rules 81 Step 2: Defining IT Value Standards 90 Step 3: IT Value Analysis 95 Step 4: IT Value Project Management 113 Step 5: IT Value Achievement 118 Step 6: IT Value Management 127 Selecting Specific Products and Vendors 140 Refinements 142 Sensitivity Analysis 146 Investment Scope 147 Summary 148 Chapter 4: P3—People 151 Roles—A Foundation Stone of Effective Governance 153 The IT Council 155 The IT Investment Board 157 The Office of Architecture and Standards 159 The Project Office 163 Summary and Next Steps 165 Appendix A: Sample Value Standards 169 Strategic Alignment 169 Payback 171 Architecture 173 Business Process Impact 174 Risk 174 Appendix B: Sample Value Standards Scoring Metrics 177 Business Process Impact 177 Architecture 180 Risk 181 Appendix C: Completed Weightings 183 Appendix D: From the Field—Investment Case Worked Example 185 Appendix E: Quantifying End-User Benefits 201 Preliminary Information 201 Opening the Meeting 202 Resolution of Inconsistencies 202 Quantifying the Benefits 203 Refine Quantification 205 Cross-Verification 205 Appendix F: Gartner Recommended Approach to Risk Management 207 Collaborative Risk Management 207 Risk Assessment Processes 208 Predictability and Complexity of Risks 215 Summary 216 Appendix G: Analytical Hierarchy Process/Analysis 217 Appendix H: Probability Analysis (Monte Carlo Simulation) 227 Appendix I: Gartner Approach to Change Management: Strategic Planning Assumption 231 The Need for Change Management 231 The Human Response to Change 233 Appendix J: Financial Metrics 239 Net Present Value (NPV) 239 Internal Rate of Return (IRR) 239 Index 243
£54.00
John Wiley & Sons Inc Managers Guide to Making Decisions about
Book SynopsisThe sign of a smart decision about information systems isn't based on technical details alone; it's based on how well that decision contributes to the overall success of the business. To obtain pay off, from investing in information systems, requires a truly managerial perspective about IS.In Paul Gray's Manager's Guide to Making Decisions About IS you'll learn how IS can help the organization as a whole, and how to make key decisions on whether to undertake, upgrade, or outsource large software systems. You'll also learn about how IS is used for all aspects of a businessfrom recording individual transactions to gaining competitive intelligence to business strategy. The Manager's Guide to Making Decisions About IS first focuses on big picture issues, such as hardware, software, and the Internet; strategic uses of IS; aligning IS with the business; types of applications; and inter-organizational systems. Gray then provides you with essential knowledge that will help Table of ContentsChapter 1 What Is An Information System? 1 Managerial Questions 1 Introduction 1 What is an Information System? 2 Components of an Information System 2 Hardware 3 Personal Computers 3 Mainframe Computers 3 Client–Server Computers 4 Remote Computing Using Application Service Providers, Web Services, and Grid Computing 4 Software 5 Operating Systems 5 Applications Programs 5 Electronic Commerce (Chapter 3) 7 ERP (Enterprise Requirements Planning) (Chapter 4) 7 Data Warehousing (Chapter 5) 8 Customer Relationship Management (Chapter 6) 8 Knowledge Management (Chapter 7) 9 Business Intelligence (Chapter 8) 10 The Internet 11 Websites 11 Connectivity 11 Finding Things Using Search Engines 12 Content Management 12 Intranet/Extranet 12 Privacy 12 Security 12 Corporate Portals 13 Website Development 13 Website Traffic Analysis 13 Answers to Managerial Questions 14 Chapter 2 the Big Picture: It and Business 15 Managerial Questions 15 Introduction 15 Strategic Advantage Versus Strategic Necessity 15 Continual Improvement 17 Introducing Strategic Information Systems 17 Risks 19 Business–it Alignment 20 Assessing the Alignment Maturity Level 21 Alignment Considerations 21 Alignment when Strategy Changes 21 Information Economics 23 The Search for Productivity 23 Why Invest? 25 Organizational Change 25 Some Practical Problems 26 Does Information Technology Matter? 26 Carr’s Argument 26 The Response to Carr 27 This Book’s Position 27 The Arguments for Carr 27 The Arguments against Carr’s Position 28 Types of Information Systems 29 Transaction Processing Systems 29 Management Information Systems 30 Decision Support Systems 30 Knowledge-Based and Other Systems 30 Interorganizational Computing 30 Replacing Intermediation through Electronic Markets 31 Key Issues 32 Application and Technology Developments 34 Answers to Managerial Questions 35 Problems 36 Chapter 3 Electronic Commerce 37 Managerial Questions 37 Introduction 37 What is Involved in E-commerce? 39 Some E-commerce Statistics 39 Retail 40 Business to Business (B2B) 40 Technology 40 Benefits and Costs 41 Benefits 41 Costs 41 Business to Consumer (B2C) 43 Infrastructure 43 Electronic Retail Business Model 44 Information Transactions 45 Advertising 45 Impact on Retail Distribution 46 B2C in Service Industries 46 Cybermalls and Metamalls 47 Business to Business (B2B) 47 Structure of the E-marketplace 48 Electronic Data Interchange (EDI) 48 Moving to the Internet 48 Interorganizational Systems 48 Electronic Markets 50 Consumer to Consumer (C2C): The Case of Ebay 52 Consumer to Government (C2G): The Case of Wireless and 911 53 E-commerce Strategies 53 Conclusions 55 Answers to Managerial Questions 55 Problems 56 Chapter 4 Enterprise Requirements Planning 58 Managerial Questions 58 Introduction 58 How Sap Works 59 Cultural Problems of Implementation 61 ERP Vendors 62 Costs 62 Benefits 64 The Markus and Tanis View of the ERP Experience 64 Integration 65 Packages 65 Best Practices 65 Some Assembly Required 65 Reasons for Adopting or Not Adopting ERP 66 Adopting ERP 66 Not Adopting ERP 66 The ERP Team 67 The Future: ERP II 71 Final Thoughts 71 Answers to Managerial Questions 72 Problems 73 Chapter 5 Data Warehousing 74 Managerial Questions 74 Introduction 74 Definition of a Data Warehouse 75 Characteristics of a Data Warehouse 75 Subject Orientation 76 Data Integration 77 Time 78 Nonvolatile Data 78 Structure of the Data Warehouse 79 Metadata 80 Flow of Data 81 Why a Separate Warehouse? 81 Other Forms of Data Warehouses 82 Application: Online Analytic Processing 84 Application: Data Mining 86 Application: Customer Relationship Management 87 Application: Business Intelligence 88 Strategic Use 89 Managing the Data Warehouse 90 Why Warehouse Projects Can Fail 92 Data Warehousing Costs 93 The Data Warehousing Industry 94 Benefits and Problems 94 Answers to Managerial Questions 94 Problems 95 Chapter 6 Customer Relationship Management 96 Managerial Questions 96 Introduction 96 History of the CRM Market 97 The CRM Approach 99 Basic Assumptions of CRM 99 Customer 100 Relationship 100 Management 100 Drivers for CRM Applications 102 Revenue and Cost Goals 103 Principles of CRM 103 Technology and Service 104 Information Technologies for CRM 104 Key Tasks 104 IT Factors of CRM 105 Consultants 106 Return on Investment of Implementation 106 Cost and Time 106 Benefits 107 ROI of CRM Project 108 CRM Issues 109 Customer Privacy 109 Technical Immaturity 109 CRM Myths 110 The Importance of Channels 111 Vendors 111 Management Risks 112 Conclusions 115 Answers to Managerial Questions 115 Problems 115 Chapter 7 Knowledge Management 117 Managerial Questions 117 Introduction 117 Claims 118 Role of Information Technology 118 Principles of Knowledge Management 119 Knowledge Strategies 120 Leverage 120 Fragmentation, Leakage, Refreshment 120 Uncertain Value 120 Uncertainty in Value Sharing 121 Implications 121 Tacit Versus Explicit Knowledge 121 A Hierarchy of Knowledge 123 Generating Knowledge 123 Knowledge Acquisition 124 Dedicated Resources 125 Fusion 126 Adaptation 127 Networks 127 Transferring Knowledge 127 Personnel Issues 128 Km as an Industry 129 Technology 130 When Knowledge Management Makes Sense 134 Answers to Managerial Questions 135 Problems 136 Chapter 8 Business Intelligence 137 Managerial Questions 137 Introduction 137 Definition 137 Relation to other Software 138 What Can BI Do? 138 BI Technology 140 OLAP 144 Other Data Sources 147 Example: Competitive Intelligence 148 Example: Financial Analytics 150 Potential and Shortcomings 150 Return on Investment 151 Building a Business Intelligence System 152 The Business Intelligence Industry 153 Emerging Ideas in Business Intelligence 155 BI Everywhere 155 Business Process Management and Business Activity Monitoring 156 Answers to Managerial Questions 158 Problems 159 Chapter 9 Outsourcing and Its Variations: Letting Someone else Do the Work 161 Managerial Questions 161 Introduction 161 Origins of Outsourcing 162 Offshore Outsourcing 162 Outsourcing Considerations 164 A Typical Domestic Large Outsourcing Project 164 The Size of the Outsourcing Market 165 Why Outsource? 165 The Central Role of the Contract 166 Managing the Outsourcer Once the Contract Is Signed 167 Controls 169 Bottom Line on Outsourcing 170 Outsourcing the Infrastructure: Web Hosting Service Providers, Web Services, and Utility Computing 170 The Outsourcers 171 Web Hosting 171 Service Providers (xSPs) 171 Rationale 172 Should You Hire an xSP? 173 Web Services 173 Definition and Implication of Web Services 174 Running Computing as a Utility 176 Why Do It? 176 Implementing the Utility Approach 176 Stages of Utility Computing 176 Alternative Approaches 177 Risks of ASPs and Utilities 177 Answers to Managerial Issues 180 Problems 181 Chapter 10 Working Together: Systems Integration, Interorganizational Systems, Alliances, and Globalization 182 Managerial Questions 182 Introduction 182 Systems Integration 183 Definition 183 Objective 184 The Concept 184 Integrating the Enterprise 184 Integrating the Technology 185 Integration of Data, Application, and Processes 185 Aspects of Systems Integration 188 Enterprise Computing 188 Lessons Learned from Experience 189 The Systems Integration Industry 189 Management Strategy for Integration 190 Interorganizational Systems 191 Readiness 192 Control 192 Who Benefits? 194 Alliances 194 Globalization 194 Bringing in Immigrants, Moving Work Abroad 196 Privacy Rules and Transborder Data Flows 196 Answers to Managerial Questions 198 Problems 199 Chapter 11 Is in Managing Business Operations: the Supply Chain 200 Managerial Questions 200 Introduction 200 The Supply Chain 201 Software’s Role 202 Why Install Supply Chain Software? 203 Cooperation 203 Manufacturing 204 Overview 204 Cad 204 Cam 205 Just-in-Time Manufacturing 205 Inventory 206 Role of ERP 207 Role of Data Warehousing 207 Challenges to Implementation 208 Other Problems Along the Supply Chain 209 Demand Forecasting 209 What Is the Payoff From Information Systems In the Supply Chain? 210 Returns 213 The Supply Chain Market 213 Major Firms in the Supply Chain Market 214 Answers to Managerial Questions 215 Problems 215 Chapter 12 The Chief Information Officer, People Issues, Project Management, Change Management 216 Managerial Questions 216 Introduction 216 Chief Information Officer 217 Managing Expectations 217 Chief Technology Officer 218 Governance and Steering Committees 219 What Is People Need to Know 219 Create Programs 220 Manage Vendors and Outsourcers 220 Customize Programs to the Firm’s Needs 220 Know the Needs of the Business 220 Business Processes 220 Communicating with the User Community 221 Maintaining the Corporate Data 221 Maintaining Corporate Telecommunications 221 Integrating Systems 221 Managing E-mail and Internet Usage 222 Managing the Firm’s Web Presence 222 Managing Computer Security 222 Documentation, Updates, and Training 222 Maintaining and Running the Computers 223 Help Desk 223 Role of Educational Institutions 224 Project Management 224 The Project Manager 226 Change Management 227 Conclusions 229 Answers to Managerial Questions 229 Problems 230 Chapter 13 Information Systems in Mergers and Acquisitions 231 Managerial Questions 231 Introduction 231 Why Merge? 231 Effect of Merger on Information Systems 232 Merger Principles 233 The Merger Process 233 Security Issues 234 Cultural Considerations 235 Implications of Cases 237 Answers to Managerial Questions 237 Problems 238 Chapter 14 Work Systems and Infrastructure 239 Managerial Questions 239 Introduction 239 Work System 240 Infrastructure 241 What Is Infrastructure? 241 The Infrastructure Portfolio 243 Infrastructure Architecture 244 Infrastructure Investment Strategies 244 Making Infrastructure Investment Decisions 245 Infrastructure Capabilities 246 Work Systems 246 Fundamental Concepts of Work Systems 247 Relations among the Concepts 249 Technical Considerations for IS Work System Projects 253 Answers to Managerial Questions 254 Problems 255 Chapter 15 Privacy, Security, Copyright, Patents, and other Legal And Ethical Issues 256 Managerial Questions 256 Introduction 256 Privacy 257 Privacy Statements 258 Surveillance 259 Privacy versus Convenience 261 CRM, Data Warehousing, and Other Large Databases 261 Security 261 Controls 262 New Technologies 264 The Risk of Not Investing 264 Risk Management 264 HIPAA: the Intersection of Security and Privacy 265 Announcing Security Failures 266 Disaster Recovery and Business Continuity 266 An Example 267 Who Is Responsible? 267 The Threats 267 Some IT Measures 267 Some Lessons 268 Legal Issues 268 Privacy 269 Taxation of E-commerce 269 UCITA 270 Copyright and Patents 271 Copyright 271 Patents 272 Ethics 272 Answers to Managerial Questions 274 Appendix: the Computer Industry 277 Managerial Questions 277 Definition of the Information Industry 277 U.S. Census Bureau 278 Shapiro and Varian 278 Hoover’s Online 278 A Framework for Analyzing the Information Industry— The Houghton Map 279 Computer and Computer-related Segments 281 In-house Computer Shops 282 Employment 283 Outside Shops 285 Application Service Providers 285 Web Services 287 Outsourcers 287 Hardware Manufacturers 290 Retailers and Middlemen 291 Pricing and Maintenance 291 Open Source 292 Computing for Nonbusiness Applications 292 Telecommunications and Networks 292 Search Engines 293 New Technologies 293 Wi-Fi 294 RFID 294 Finding Out More About the Computer Industry and Computer Applications: the Computer Press and the Industry Observers 295 Conclusion 296 Answers to Managerial Questions 296 Glossary 299 Index 313
£127.30
John Wiley & Sons Inc Information Systems 2E wURL A Comprehensive
Book SynopsisHave you been asked to perform an information systems audit and don't know where to start? Examine a company's hardware, software, and data organization and processing methods to ensure quality control and security with this easy, practical guide to auditing computer systems--the tools necessary to implement an effective IS audit.Table of ContentsPreface. Acknowledgments. PART ONE: CORE CONCEPTS. Chapter 1. Basics of Computing Systems. Chapter 2. Identifying Computer Systems. PART TWO: STANDARD INFORMATION SYSTEMS AUDIT APPROACH. Chapter 3. Information Systems Audit Program. Chapter 4. Information Systems Security Policies, Standards, and/or Guidelines. Chapter 5. Auditing Service Organization Applications. Chapter 6. Assessing the Financial Stability of Vendor Organizations, Examining Vendor Organization Contracts, and Examining Accounting Treatment of Computer Equipment and Software. Chapter 7. Physical Security. Chapter 8. Logical Security. Chapter 9. Information Systems Operations. PART THREE: CONTEMPORARY INFORMATION SYSTEMS AUDITING CONCEPTS. Chapter 10. Control Self-Assessment and an Application in an Information Systems Environment. Chapter 11. Encryption and Cryptography. Chapter 12. Computer Forensics. Chapter 13. Other Contemporary Information Systems Auditing Challenges. Chapter 14. Humanistic Aspects of Information Systems Auditing. Chapter 15. Information Systems Project Management Audits. Chapter 16. Conclusion. Appendix A: Professional Auditing Associations and Other Organizations Related to Information Systems Auditing and Computer Security. Appendix B: Common Criteria for Information Technology Security Evaluation. Appendix C: The International Organization for Standardization: Seven-Layer Open Systems Interconnection Reference Model. Selected References. Glossary. Index.
£112.50
John Wiley & Sons Inc Ackoffs Best
Book SynopsisRussell Ackoff is a very special management thinker. As an architect, city planner, doctor of philosophy, behavioral scientist, trailblazer in the fields of organizational, operations, and systems theory, bestselling author, distinguished Wharton School professor, and head of his own management education and consulting firm, he qualifies, as do few others in this century, for the title of Renaissance Man. Fortunately, he makes up for this grievous shortcoming by also being an outrageously funny observer of homo commercium. Now, Ackoff''s Best offers you an opportunity to become acquainted with this irreverent genius who, over the past forty years, has done so much to shape our understanding of the modern business organization. Compiled by the author, Ackoff''s Best encapsulates the author''s most controversial, influential, and wittiest work to appear since the 1970s. Ackoff''s groundbreaking exploration of systems theory and its effect on business provides the backbonTrade Review"Russ Ackoff uses words that cut through the familiar and open doors in one's brain."-Arie de Geus, author of The Living CompanyTable of ContentsSYSTEMS. Our Changing Concept of the World. Reflections on Systems and Their Models. Growth versus Development. Toward a System of Systems Concepts. Beating the System. PLANNING. The Nature of Planning. Alternative Types of Planning. Problem Treatments. Mess Management. Ends Planning.@aMission Statements. Creativity and Constraints. APPLICATIONS. Consumer Design. Education.@aNever Let Your Schooling Interfere with Your Education. Crime. The Effect of Advertising on Sales: A Study of Relations. On Pairs and Trios: The Smallest Social Systems. Why People Drink: Toward Understanding Objectives. Corporate Perestroika: The Internal Market Economy. Design of Management Systems. SCIENCE. The Nature of Science and Methodology. Objectivity. Rationality. The Future of Operational Research Is Past. Epilogue: The Role of Business in a Democratic Society. Index.
£37.50
John Wiley & Sons Inc Bringing Geographical Information Systems into
Book SynopsisThe complete guide to choosing and using GIS in business Over the last few years, Geographical Information Systems (GIS)have become less expensive and easier to use, and the tremendouspotential of GIS to boost business productivity is finally beingrealized. Incorporating the latest developments in GIS technologyand applications, this book explores what GIS has to offercompanies in many different areas of industry today and how it canbe successfully integrated into existing business operations. Building on the success of its predecessor, this Second Editioncovers every key aspect of using GIS in business. It explains whatGIS is and helps readers gain a clear understanding of the costsand benefits of moving to a GIS. New case studies from both themanufacturing and service sectors illustrate how GIS can supporttactical and strategic business decision-making, and the book''sunbiased coverage of commercially available GIS software isinvaluable for anyone involved in selectTrade Review"...a useful introduction to GIS in business for those who have not yet convinced management of its importance..." (GI News, July 2000)Table of ContentsUsing Geographical Knowledge in Business. THE MANAGEMENT OF GEOGRAPHICAL INFORMATION. What Is a Geographical Information System? GIS and Information Strategies. The Nature of Geographical Data. THE ORGANIZATIONAL CHALLENGE. GIS for Decision Support. Making the Business Case for Investment in GIS. Implementation of the GIS Project. USING GEOGRAPHICAL INFORMATION IN BUSINESS. Application Capabilities. Operational Applications. Tactical Operations. Strategic Applications. CONCLUSION. An Integrated Part of the Business. Index.
£118.76
