Business, Finance & Law Books

Book SynopsisNavigate power dynamics, build effective relationships with higher-ups, and earn more authority, freedom and confidence at work. 'Outstanding. A better way to get ahead at work' Greg McKeown'Turn potential conflicts into opportunities for growth' Daniel H. PinkDo you feel vulnerable to the whims of your boss, peers or internal politics, pushing through each day with an undercurrent of anxiety? Maybe you're micromanaged, interrupted in meetings, saddled with busy work or overlooked for career opportunities. But what if you could subtly teach those above you to value your ideas and treat you with respect - without ever changing your job title?Human behaviour professor and award-winning career coach Melody Wilding has helped thousands of clients advocate for their needs at work while navigating office politics. In this clear, tactical guide, she shares time-tested strategies, detailed scripts, and transformative insights to help you operate from a position of power, even if you lack formal authority. No matter your level, reclaim control of your career by building the emotional intelligence, relational capital and negotiation savvy to succeed in a turbulent working world.

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Book SynopsisYour Road Map to Career Success There has never been a better time to invest in your own L&D career. No matter where you are in your L&D career, expert career coach and L&D luminary Sarah Cannistra delivers tactical and industry-specific advice for how to conduct and succeed in your next job search. There isn’t a “one size fits all” strategy to career success, so Cannistra walks you through four L&D career success codes—her ABCDs. They will help you achieve alignment and get clarity on your career goals and L&D niche; create your personal and professional brand; network intentionally and build your L&D community around your L&D niche; and identify your interests, skills, and belief systems, which are all key to building a development plan for achieving your career goals. Cannistra dissects job applications, resume and cover letter writing, and interview processes as well as hard topics, such as rejection and job searches after layoffs. She also explores the mindset shifts and self-awareness needed to successfully land a stable and fulfilling position. Follow along with stories of how Cannistra has helped clients secure their dream roles. Take the next step on your own with more than 40 activities, reflection questions, and worksheets. A cover-to-cover resource for landing your next role while choosing your own path, this is a book you will turn to again and again throughout your career.

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Book Synopsis3rd edition with new foreword by Ian Cassel Wouldn''t life be better if you were free of the daily grind - the conventional job and boss - and instead succeeded or failed purely on the merits of your own investment choices? Free Capital is a window into this world.Based on a series of interviews, it outlines the investing strategies, wisdom and lifestyles of 12 highly successful private investors. Each of them has accumulated $1 million or more - in most cases considerably more - mainly from stock market investment.Some have several academic degrees or backgrounds in professional finance; others left school with few qualifications and are entirely self-taught as investors. Some invest most of their money in very few shares and hold them for years at a time; others make dozens of trades every day, and hold them for at most a few hours. Some are inveterate networkers, who spend their day talking to managers at companies in which they invest; for others a share is just a symbol on a screen, and a price chart shows most of what they need to know to make their trading decisions.Free capital - money surplus to immediate living expenses - is the raw material with which these investors work. It can also be thought of as their psychological habitat, free from the petty tribulations of office politics. Lastly, free capital describes the footloose nature of their assets, which can be quickly redirected towards any type of investment anywhere in the world, without the constraints which institutional investors often face.Although it presents many advanced insights and valuable investment hints, this is not an overly technical book. It offers practical ideas and inspiration, with revealing detail and minimal jargon, making it an indispensable read for novice and experienced investors alike.*** This third edition of Free Capital follows the text of the second edition, published in 2013, with the addition of a new foreword by Ian Cassel. ***

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Book SynopsisWhat if being lucky wasn''t just chance but a skill you could master? Learn to identify and act on serendipity to lead a more joyful, purposeful, and successful life! ''A wise, exciting and life-changing book'' Arianna Huffington, author of Thrive ___________________________________________Modern life is full of chance encounters, changing plans, delayed journeys, human errors and other mishaps. This is the hidden force that rules our universe: serendipity. But what if we could use such unpredictability to our advantage?Dr Christian Busch has spent a decade exploring how, if acted upon, unexpected encounters can enhance our worldview, expand our social circles and create new professional opportunities. From couples who met during chance encounters to businesspeople who invented world-changing ideas after a misfire, Dr Busch has studied hundreds of subjects who improved their lives by learning to see opportunities in the unexpecTrade ReviewTo fully leverage the discoverability and connectivity that today's mobile networked world enables, you must hone your ability to connect the dots of chance encounters and seemingly random information in creative and productive ways. This book can help you do that - highly recommended! * Reid Hoffman, co-founder of LinkedIn and co-author of 'Blitzscaling' *Christian Busch shows us that understanding how serendipity works can change the way we work and live. Drawing from both cutting-edge science and real-world examples, Connect the Dots is a wise, exciting and life-changing book * Arianna Huffington, author of 'Thrive' *More than just a way to create exciting opportunities, it's the foundation for a more optimistic and meaningful life. An important book for a complicated world * Cal Newport, author of 'A World Without Email' *Christian Busch reveals that luck isn't always dumb. People who can see what others don't - who are awake to the high probability of the improbable - can achieve and contribute in ways their more blinkered colleagues cannot. A bracing and hopeful antidote to a world addicted to efficiency and control * Daniel H. Pink, author of When and Drive *How to create the opportunities for a successful and fulfilling life? Christian Busch shows convincingly that it's more than blind luck in Connect the Dots, which offers excellent practical guidance for all * Paul Polman, former CEO of Unilever and co-founder of IMAGINE *The book has changed my life for the better. During idle moments in which I might previously have second-guessed myself, I am now determined to say something kind, to thank someone, to make a connection -- Mr Porter

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Book SynopsisThe updated sixth edition of International Human Resource Management is an authoritative resource that focuses on international human resource management (IHRM) within multinational enterprises (MNEs). The book includes fifteen chapters with rich pedagogy students have come to expect and is organized into four sections: Strategic Context National and Cultural Context Global Talent Management Role and the Future of IHRM Each chapter has been designed to lead readers through key topics in a highly engaging and approachable way with learning goals, relevant data, exhibits, figures, vignettes, end-of-chapter case studies, discussion questions, up-to-date content, and numerous references. The sixth edition includes discussions on evolving IHRM topics such as international experiences and adult third culture kids, expanded analyses on health and safety statistics and global workforce analytics, as well as updated and revised illustratiTrade Review"The sixth edition of International Human Resource Management, written by world class scholars, continues to set the standard for texts in the area. It is comprehensive in its coverage and critically examines the complexities of managing people across borders. The book deepens and extends our knowledge of the field providing new insights, up-to-date cases from across the globe and a valuable update on emerging issues in the field reflecting recent changes in the global business environment. I highly recommend the book which will continue to enlighten academics, students and practictioners across the globe for years to come." Hugh Scullion, Hull University Business School, University of Hull, UK"Organizations that ‘go international’, face a number of strategic choices, many of which involve people. HR strategy in all its dimensions must therefore complement and support the broader business strategy. That is a key theme in this sixth edition of International Human Resource Management, and the authors use theory, research, and lots of practical examples to show how to do that at HQ as well as at local levels. If you are looking for current theory and practice in IHRM, consider this book a 'go-to' resource." Wayne Cascio, University of Colorado, USA"This provides the perfect compendium of knowledge for today’s practitioner working in international context. The editions have charted IHRM for nearly 30 years. Now we in the post-pandemic era of globalization there is no place to hide. Global business is changing shape. This book lays out the new strategic, national, and cultural context and brings together what we know about each of the key HR processes under the banner of global talent management." Paul Sparrow, Lancaster University Management School, UK"Written by three of the leading scholars in the area, the volume is distinguished by its combination of insights from academic research and rich insights into IHRM in practice. It is comprehensive, accessible, and authoritative, and should be required reading for any student or reflective practitioner of IHRM." David Collings, Dublin City University, IrelandTable of ContentsSection 1: Strategic Context 1. The Internationalization of Human Resource Management 2. Strategic International Human Resource Management 3. Design and Structure of the Multinational Enterprise 4. International Mergers and Acquisitions, International Joint Ventures, and Alliances Section 2: National and Cultural Context 5. Country and Company Culture and International Human Resource Management 6. International Employment Law, Labor Standards, and Ethics 7. International Employee Relations Section 3: Global Talent Management 8. International Workforce Planning and Staffing 9. International Recruitment, International Selection, and Repatriation 10. International Training and Management Development 11. International Compensation, Benefits, and Taxes 12. International Employee Performance Management 13. Well-being of the International Workforce and International HRIS 14. Comparative IHRM: Operating in Other Regions and Countries Section 4: Role and Future of IHRM 15. The IHRM Department, Global Workforce Analytics, Professionalism, and Future Trends

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Book SynopsisKelly Kordes Anton has written and edited dozens of books and training resources on publishing technologies and InDesign, including nine previous editions of Adobe InDesign Classroom in a Book. She is a freelance writer based in Littleton, Colorado, and she also writes about ergonomics and lean manufacturing. Tina DeJarld has worked on the front lines of taking designs from the computer screen to real-world production since before InDesign 1.0. She is highly accomplished in both prepress and graphic design production and passionate about building files that will work correctly. Tina has handled thousands of large and complex projects, becoming an expert on InDesign best practices and techniques. Tina is currently a senior production artist at thePub, a production studio in Chicago.

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Book SynopsisMake your professional growth a daily habit.With a packed schedule, personal and professional goals, and demands on your time and attention from every direction, it can be hard to set aside quiet time for reflection. Time to learn. Time to find inspiration. HBR Daily Leader makes it easy to regularly put your own development on your agenda. Curated from the Harvard Business Review archives, this collection provides leadership insights to spark your thinking, quotations to inspire you, and questions to encourage deep reflection. With this book as your touchstone, you''ll elevate your performance as a leader.

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Book SynopsisSUNDAY TIMES BESTSELLERIf you think the UK isn''t corrupt, you haven''t looked hard enough This terrifying book follows a global current of dirty money, and the murders and kidnappings required to sustain it' GEORGE MONBIOT, GUARDIANAN ECONOMIST AND WASHINGTON POST BOOK OF THE YEAR 2020When you pick this book up, you won't be able to put it down' MISHA GLENNY, author of MCMAFIAGripping, disturbing and deeply reported' BEN RHODES, bestselling author of THE WORLD AS IT ISIn this real-life thriller packed with jaw-dropping revelations, award-winning investigative journalist Tom Burgis reveals a terrifying global web of kleptocracy and corruption.Kleptopia follows the dirty money that is flooding the global economy, emboldening dictators, enriching oligarchs and poisoning democracies. From the Kremlin to Beijing, Harare to Riyadh, London to the Trump White House, it shows how the thieves are uniting and the terrible human cost.A body in a burned-out Audi. Workers riddled with bullets in the Kazakh desert. A rigged election in Zimbabwe. A British banker silenced and humiliated for trying to expose the truth about the City of London the world's piggy bank for blood money.Riveting, horrifying and written like fiction, this book shows that while we are looking the other way, all that we hold most dear is being stolen.Trade Review‘A ghastly and very important story’Guardian ‘A meticulously reported piece of investigative journalism written in the style of a fast-paced thriller … Gripping … Kleptopia is not a far away republic in central Asia; it is all around us’The Times ‘I don’t do book reviews. But I am reading Kleptopia very slowly as I have to keep picking my jaw up off the floor … Fascinating. Terrifying’Paul Lewis ‘I might not have read, or even heard of Tom Burgis if ENRC hadn’t sued. Now I’m in. #Kleptopia’ Hugh Laurie ‘A must-read… A magisterial account of the money and violence behind the world’s most powerful dictatorships … Meticulously reported’Washington Post ‘The architects of our national security would do well to bring to their meetings a well-thumbed copy … It unpicks the filthy flipside of globalisation … Incendiary’Edward Lucas, The Times ‘Does the job brilliantly … with a hero straight out of a John le Carré novel … Wonderfully if grimly entertaining’Economist ‘His landmark book he lays bare what we need to know, and act upon … Burgis provides us with the terrifying evidence. Read it and act’Jon Snow ‘Read Kleptopia now. There is no time to lose … Tom Burgis demonstrates that money does indeed stink — and shows how to follow its scent’Roberto Saviano ‘A powerful, appalling, and stunningly reported exposé … It reads like fiction, but unfortunately is all too true: Burgis names names, and follows the money, right into the Trump White House … Shows how dark money has grown from a national problem into an international scourge’Jane Mayer ‘Reveals exactly why in the last thirty years organised crime and financial capitalism have fused to create a force of such power that no government or leader is free from the pressure it is able to apply … When you pick this book up, you won't be able to put it down’Misha Glenny

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Book SynopsisThe world of investing normally sees experts telling us the ''right'' way to manage our money. How often do these experts pull back the curtain and tell us how they invest their own money? Never.How I Invest My Money changes that.In this unprecedented collection, 25 financial experts share how they navigate markets with their own capital. In this honest rendering of how they invest, save, spend, give, and borrow, this group of portfolio managers, financial advisors, venture capitalists and other experts detail the ''how'' and the ''why'' of their investments. They share stories about their childhood, their families, the struggles they face and the aspirations they hold. Sometimes raw, always revealing, these stories detail the indelible relationship between our money and our values.Taken as a whole, these essays powerfully demonstrate that there is no single ''right'' way to save, spend, and invest. We see a kaleidoscope of perspectives on stocks, bonds, real assets, funds, charity, and other means of achieving the life one desires. With engaging illustrations throughout by Carl Richards, How I Invest My Money inspires readers to think creatively about their financial decisions and how money figures in the broader quest for a contented life.With contributions from:Morgan Housel, Christine Benz, Brian Portnoy, Joshua Brown, Bob Seawright, Carolyn McClanahan, Tyrone Ross, Dasarte Yarnway, Nina O''Neal, Debbie Freeman, Shirl Penney, Ted Seides, Ashby Daniels, Blair duQuesnay, Leighann Miko, Perth Tolle, Josh Rogers, Jenny Harrington, Mike Underhill, Dan Egan, Howard Lindzon, Ryan Krueger, Lazetta Rainey Braxton, Rita Cheng, Alex Chalekian

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Book SynopsisThe name Andre Chapelon will be known to everyone with an interest in the development of the steam locomotive. Put simply he was a genius, head and shoulders above all others in the field of steam locomotive design. This is not to belittle the skills and capabilities of men like Churchward, Stanier, Gresley and Bulleid. Indeed the latter acknowledged the influence of Chapelon on his work.In his native France, Chapelon transformed the steam locomotives of various French railways from often mediocre machines into high performers surpassing the capabilities of similar machines used in other European countries at the time. He was responsible for both rebuilds as well as new designs. His work was disrupted by World War II, but his importance was reasserted in 1946 with his superb 4-8-4 No 242 A 1 capable of producing a continuous output of 5,500hp, a remarkable achievement.Colonel Roger''s book on Andre Chapelon, originally published in 1972, has been difficult to obtain for many years. It remains the best and most detailed biography of the man and his work. It is both a readable and accessible guide to the life and achievements of a man whom few would disagree was the foremost steam locomotive engineer the world has ever seen.Related TitlesThe Somerset & Dorset from the Footplate9781909328921 9.95The LMS Turbomotive9781909328525 27.95Gresley''s Legacy9780711034617 25.00

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Book SynopsisA Wall Street Journal BestsellerNamed a Financial Times top titleHow to unleash "human magic" and achieve improbable results.Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.Back in 2012, "Everyone thought we were going to die," says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price. Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation.In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future.Trade ReviewNamed one of the Best Books of the Year by Bloomberg"This is one of those candid books about life at the top that you will want to read for its own magic." — The Institute of Leadership and Management Edge magazine"Hubert Joly is one of my business heroes. ...A new age of business requires a new approach to leadership…To understand the new model, read this book." — Alan Murray, FORTUNE"Joly, former CEO of Best Buy, debuts with a striking call to action for managers of companies large and small to 'make business and the world better places.'" — Publisher's WeeklyAdvance Praise for The Heart of Business:"The Heart of Business will be the defining business book of this decade. Hubert Joly shares his highly successful, simple, profound insights that reprioritize purpose, people, and profit. His proven philosophies are a brilliant guide for all leaders and companies preparing to rapidly pivot toward serving all stakeholders in this new age of inclusive capitalism." — Angela Ahrendts, former Senior Vice President, Apple Retail; former CEO, Burberry"Best Buy's turnaround under Hubert Joly's leadership was remarkable—a case study that should and will be taught in business schools around the world. Bold and thoughtful—he has a lot to teach." — Jeff Bezos, founder and CEO, Amazon"Leaders often focus on the technology and business transformations underway. In The Heart of Business, Hubert Joly shows us what true and effective leadership is really about: articulating a noble purpose, putting people at the center, embracing all stakeholders, and treating profit as an outcome." — Aicha Evans, CEO, Zoox"Hubert Joly is a refreshing voice on organizational transformation, and with The Heart of Business he now shares an equally visionary perspective on the next potential phase of stakeholder capitalism. This is must-read material for anyone looking to understand modern business as a force for global good, the changing nature of leadership, and why deep purpose needs to be at the heart of everything we do." — Alex Gorsky, Chairman and CEO, Johnson & Johnson"In his inspiring and transformative book, The Heart of Business, Hubert Joly uses his years of experience at Best Buy to clearly show the importance of purposeful and human leadership and how to implement it. This playbook for 'unleashing human magic' will change hearts and minds not only on how companies are run but how business and capitalism are taught in business schools. This is a must- read and a defining book of our time." — Arianna Huffington, founder and CEO, Thrive Global"The philosophy of Hubert Joly's The Heart of Business is from his heart and one he has shared personally as a director of our company for over a decade. His belief that the journey to success is led by pursuing a noble purpose and putting people first is part of what he calls 'human magic.' The resurgence of Best Buy under his former leadership is just one example of the transformative power of those heartfelt principles. Over these many years it has been my privilege to be inspired by Hubert's honest sharing of these experiences firsthand. The Heart of Business is a unique and very human guide to true leadership and ways to work together, especially during these challenging times." — Ralph Lauren, Executive Chairman and Chief Creative Officer, Ralph Lauren Corporation"Through great storytelling and lessons from his own experience, Hubert invites us to think deeply about a company's purpose—to contribute to the common good and serve all its stakeholders in a harmonious fashion by unleashing human magic—and offers a set of principles and practical advice on how to make this vision a reality." — Satya Nadella, CEO, Microsoft"Hubert Joly is a revered leader who has unequivocally proven the business case for stakeholder capitalism. This book captures his passion for purpose and people above profits and, just when humanity is at its most vulnerable, showcases with unique insight and practical examples how to make business an unstoppable force for good." — Paul Polman, cofounder and Chair, IMAGINE; former CEO, Unilever"Long before stakeholder capitalism and the idea of purpose in business were being talked about, Hubert Joly was already embracing both with impressive success. One of the very best business leaders now lifts the veil on why leading with purpose and humanity makes sense, along with how to make it work in the real world. Thoughtful, well researched, very practical, and eminently readable, The Heart of Business offers a joyful and inspiring vision of how to reinvent business and capitalism from the heart." — Darren Walker, President, Ford Foundation"The Heart of Business makes it clear that Hubert Joly knows what it takes to create an environment in which every unique individual is valued for who they are and what they bring to the table. He knows that diversity is not an afterthought but a fundamental business imperative. He knows how to lead with purpose and humanity. And by reading The Heart of Business, so will you." — Crystal E. Ashby, Interim President and CEO, The Executive Leadership Council (ELC)"This book, written by one of the most compelling and compassionate CEOs in a generation, will serve as a guide for all who aspire to lead with purpose and live a professional life filled with meaning. I witnessed this firsthand as Hubert led a once-in-a-lifetime retail turnaround that was grounded, first and foremost, on the principle that purpose is as important as profit and that the work itself, while hard, can be joyful and filled with heart." — Corie Barry, CEO, Best Buy"Putting purpose and people first is the most powerful driver of performance and long-term value: this is Hubert Joly's core message. His approach, his vision of companies as a community of their stakeholders, and his call for agility and empowerment resonate deeply with my own experience heading a company that has people at its heart. This is a must-read and an inspiration for any leader wanting to make a positive economic, social, and environmental impact." — Sophie Bellon, Chairwoman, Sodexo"The quest for meaning, and with it, questions about leadership and purpose in business, may very well be capitalism's most pressing issue today. Drawing on his inspiring journey as Chair and CEO of Best Buy, Hubert Joly describes how placing people and their aspirations at the core of companies is the key to aligning personal fulfilment, business success, and a positive impact on the world. The Heart of Business does much more than provide useful management principles and advice, though: it also nudges us to think about the meaning of life itself. With experience and wisdom, Hubert Joly makes a crucial contribution to the future of capitalism." — Thomas Buberl, CEO, AXA"Hubert Joly's The Heart of Business is both timely and timeless. A perfect leadership book for our era, it will help leaders across the world and at every level tap into the enduring truths about how to inspire people. Hubert's own transformation from a highly analytical, hard-charging McKinsey consultant into a purpose-led leader, brought to life in the book with memorable stories and true humility, shows readers why pursuing a noble purpose and putting people at the center is an extraordinary leadership formula open to everyone." — James M. Citrin, Leader, CEO Practice, Spencer Stuart; author, You're in Charge—Now What?"This book is a must-have for current or aspiring leaders. Having seen Hubert 'in action' as a fellow CEO, I am even more inspired reading about the principles that have guided him. The Heart of Business underscores the critical importance of human-centric management to foster growth and to ensure business is a genuine force of good— something our world desperately needs." — Mary Dillon, CEO, Ulta Beauty"Hubert Joly is a leader I deeply respect and admire. This compelling book captures his gift of using purpose and inspiring human connections with employees, customers, suppliers, investors, and communities. A must-read if you want to learn how to do this effectively." — John Donahoe, President and CEO, Nike"Hubert Joly's outstanding The Heart of Business will do for you what meeting and learning from him have done for me: it will truly and fully transform your approach to work, leadership, and life." — Rodolphe Durand professor and Joly Family Purposeful Leadership Chair, HEC Paris"After reviving multiple companies, Hubert Joly now takes on his biggest challenge: turning around capitalism itself. The Heart of Business is more than a management treatise or memoir. It is an exploration of how business can help people find meaning and purpose—and how companies themselves can identify their own noble purpose to guide them forward. Joly makes a compelling, business-oriented case for why the future of capitalism depends on helping people flourish at work." — Roger W. Ferguson, President and CEO, TIAA"Hubert Joly is one of the most gifted leaders of our time, with an extraordinary ability to navigate unimaginable business challenges while simultaneously lifting others around him to fulfill a higher purpose. The Heart of Business provides a practical and aspirational road map for all leaders to elevate their impact by focusing first on what matters most—the power of human connection. There is no better teacher than Hubert to inspire all of us to lead with vulnerability, empathy, and courage." — Michelle Gass, CEO, Kohl's"The amazing saga of Best Buy, led by Hubert Joly and his team, is one of the most inspiring and instructional stories of this century. The Heart of Business is a must-read book for leaders at all levels, in any organization! It is a road map for anyone who wants to become a leader of the future." — Marshall Goldsmith, number one New York Times–bestselling author, Triggers and What Got You Here Won't Get You There"The Heart of Business is a clarion call to rethink why and how we do business. Hubert Joly's leadership and humanity shine on every page, and his philosophy, shared through stories of the experiences and people who shaped it, has produced spectacular success. This book is as inspiring, authentic, and approachable as the author himself." — Cindy Kent, Executive Vice President and President, Senior Living, Brookdale"Hubert Joly turns traditional business concepts on their heads to prove that leading with purpose and heart to serve all stakeholders, not just shareholders, builds the most long-term value for any organization. The Heart of Business reveals why transformation starts with people and how it results in financial success. This practical and actionable guide is a must-read for any leader striving for inspiration and extraordinary results." — Linda Kozlowski, President and CEO, Blue Apron"In business, certain principles are musts for any CEO to be successful. Hubert Joly, fresh from his incredible success in Best Buy's turnaround, clearly enunciates these principles: pursue a noble purpose, make your employees feel important in the mission, include all stakeholders, and—if carried out correctly—the outcome will be substantial profits. This book is a road map for success in running any business, large or small." — Henry Kravis, cofounder, KKR"Fairy tale in business? No! A great, true story of effectiveness and great results. The Heart of Business is a must-read: Hubert Joly shares how he changed Best Buy by doing good and making employees happier and more passionate about their brand, the products, the customers, and the stores." — Maurice Levy, Chairman of the Supervisory Board, Publicis Groupe"The Heart of Business is a modern business guide that demonstrates the power of purpose and people to unlock value for all stakeholders. It delivers invaluable firsthand insight from Hubert Joly's transformative journey at Best Buy and elsewhere and reminds us that strategy is nothing more than words on paper until it is activated by 'human magic.' Hubert's thoughtful message is an inspiring and highly compelling call to action for any leader." — Patrice Louvet, President and CEO, Ralph Lauren"For more than a decade, I have watched with great admiration as Hubert Joly put his unique vision of how to lead into practice. In this book, he captures the core principles and experiences that made him so successful as a leader. By combining reflections with pragmatic examples that focus on the importance of purpose and people, Hubert has created the ultimate guide for the twenty-first-century leader." — Bill McNabb, former Chairman and CEO, Vanguard"In The Heart of Business, Hubert Joly distills a lifetime of lessons about business, leadership, and life. This is a relevant, compelling, and timely book from a courageous leader!" — Alan Mulally, former CEO, Ford Motor Company and Boeing Commercial Airplanes"Bravo, Hubert Joly! At last, here is a CEO who demonstrates how a business with employees aligned behind an inspiring purpose can enjoy unexpected, transformational success. Hubert Joly breaks the mold by boldly asserting—and proving—that heart, humanity, and even magic are essential to stakeholders' engagement and to sustained performance. If broadly practiced, this fresh and enlightened approach will make business a force for good and may even save capitalism." — Marilyn Carlson Nelson, former Chair and CEO, Carlson"I've had the good fortune of knowing Hubert for over a decade. The Heart of Business is a thought-provoking read on the notion that noble purpose is an essential driver of business success today. He reinforces this thesis with compelling anecdotes from his illustrious career and provides a practical guide to putting it into action. It is a timely and meaningful book that reminds us of the vital role companies can play in moving the world forward." — Shantanu Narayen, CEO, Adobe Systems"In The Heart of Business, Hubert Joly shares his principles about business and leadership, how he came to shape them, and how he has been putting them to work over the years. Whether you are fresh out of business school or a seasoned CEO, this is a wonderful book to include in your reading list." — Indra Nooyi, former Chairman and CEO, PepsiCo"As leaders and organizations look to create and nurture meaning for themselves, their employees, their customers, and the world, the lessons from Hubert Joly's The Heart of Business are more powerful than ever. Drawing on stories from a life well lived—and organizations well led—Joly's treatise inspires both new and seasoned leaders to consider why we work and how we can do so with power, heart, and purpose. Joly reminds us that reconnecting with what matters is what truly makes work work." — Eric Pliner, CEO, YSC Consulting"Hubert Joly proves that businesses don't need to choose between profit and purpose. But more than that, he shows us how it's done, with practical advice and clear examples. It's hard not to feel optimistic about the future of capitalism after reading this book." — Ginni Rometty, former CEO, IBM; Cochair, OneTen"People first! This book will bring back hope to those who doubt the sustainability of capitalism. Brilliantly illustrated by numerous heartfelt examples from his own professional life, Hubert Joly explains how a purposeful human organization, based on caring and trust, can turn the most desperate company into an industry leader. No surprise that Hubert Joly is one of the most respected business leaders today. He convincingly lays the path forward for business, and his advice should be followed." — Jean-Dominique Senard, Chairman, Renault"Business should be a force for good. Hubert Joly has shown that putting purpose and people at The Heart of Business is the best kind of executive leadership." — Kevin Sneader, Global Managing Partner, McKinsey & Company"The Heart of Business unveils a new paradigm of leadership for the twenty-first century, at odds with traditional thinking. It emphasizes purpose and its necessary alignment with people and culture. A new leadership approach is needed, focusing on long-term and sustainable performance and giving strong meaning to the contribution of everyone. Hubert's book describes a positive path for business, based on the diverse experience of his rich career and a profound conviction of the difference people make in our companies." — Jean-Pascal Tricoire, Chairman and CEO, Schneider Electric

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Book SynopsisEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?  In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head.  The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality:  Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver.  The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

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Book SynopsisTrade Review"The most important investment decision is not 'what' but 'how much.' If you ever hear a professional investor talk about a trade that taught them a lot, prick up your ears. Usually, this is code for 'a time I lost an absolutely colossal amount of money,' and you are in for one of the better stories about how finance works at the coalface. On this front, Victor Haghani is a man to whom it is worth listening. Now, along with his present-day colleague James White, he has written a book that aims to spare other investors his mistakes . . . The Missing Billionaires . . . examines what its authors argue is a much more important—and neglected—question than picking the right investments to buy or sell: not 'what' but 'how much.'"—The Economist's Buttonwood column "Size Matters," September 21, 2023 "A compelling book dealing with an important and neglected question in finance: not what to buy or sell, but how much. Even sophisticated professionals tend to answer this question badly, leading to lost fortunes. But financial theory provides the answer. Mathematical but not excessively so, this will appeal to anyone with an interest in markets."—The Economist Best Books of 2023, December 9-15, 2023Table of ContentsForeword xiii Preface xvii About the Authors xxi Acknowledgments xxiii Chapter 1: Introduction: The Puzzle of the Missing Billionaires 1 Section I: Investment Sizing 13 Chapter 2: Befuddled Betting on a Biased Coin 15 Chapter 3: Size Matters When It’s for Real 27 Chapter 4: A Taste of the Merton Share 41 Chapter 5: How Much to Invest in the Stock Market? 49 Chapter 6: The Mechanics of Choice 67 Chapter 7: Criticisms of Expected Utility Decision- making 103 Chapter 8: Reminiscences of a Hedge Fund Operator 117 Section II: Lifetime Spending and Investing 127 Chapter 9: Spending and Investing in Retirement 129 Chapter 10: Spending Like You’ll Live Forever 149 Chapter 11: Spending Like You Won’t Live Forever 165 Section III: Where the Rubber Meets the Road 173 Chapter 12: Measuring the Fabric of Felicity 175 Chapter 13: Human Capital 193 Chapter 14: Into the Weeds: Characteristics of Major Asset Classes 201 Chapter 15: No Place to Hide: Investing in a World with No Safe Asset 235 Chapter 16: What About Options? 245 Chapter 17: Tax Matters 265 Chapter 18: Risk Versus Uncertainty 275 Section IV: Puzzles 285 Chapter 19: How Can a Great Lottery Be a Bad Bet? 287 Chapter 20: The Equity Risk Premium Puzzle 291 Chapter 21: The Perpetuity Paradox and Negative Interest Rates 297 Chapter 22: When Less Is More 303 Chapter 23: The Costanza Trade 309 Chapter 24: Conclusion: U and Your Wealth 319 Bonus Chapter: Liar’s Poker and Learning to Bet Smart 327 Cheat Sheet 335 A Few Rules of Thumb 340 Endnotes 343 Suggested Reading 357 References 359 Index 373

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Book SynopsisIntercultural Communication in Contexts examines communication in multicultural relationships and provides the tools for effective communication amid cultural, ethnic, and religious differences in domestic and global contexts. Students are introduced to the primary approaches for studying intercultural communication along with a theoretical and practical framework for applying the approaches in their own lives.Table of ContentsPart I: Foundations of Intercultural CommunicationChapter 1: Why Study Intercultural Communication?Chapter 2: The Study of Intercultural CommunicationChapter 3: Culture, Communication, Context, and PowerChapter 4: History and Intercultural CommunicationPart II: Intercultural Communication ProcessesChapter 5: Identity and Intercultural CommunicationChapter 6: Language and Intercultural CommunicationChapter 7: Nonverbal Codes and Cultural SpacePart III: Intercultural Communication ApplicationsChapter 8: Understanding Intercultural TransitionsChapter 9: Popular Culture and Intercultural CommunicationChapter 10: Culture, Communication, and Intercultural RelationshipsChapter 11: Culture, Communication, and ConflictChapter 12: Striving for Engaged and Effective Intercultural Communication

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Book SynopsisLearn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book.Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner.Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly sTrade Review'Colin Cowie's events are the gold standard for creating unforgettable experiences. His relentless pursuit of excellence sets him apart in the customer service industry. Following his advice, you will impress your customers and keep them coming back for more.' -- Susan Dell, Philanthropist, MSD Capital * MSD Capital *'Colin's engaging writing style is evident from the first page. His unique references exploring standards of excellence ranging from McDonald's fries in North Dakota to a royal wedding in Doha make this book truly stand out. Frankly, it's the best first-person analysis I've read on the topic of customer service. It's an enjoyable read with unforgettable practical advice you can put into use immediately.' -- Ken Blanchard, The Ken Blanchard Companies, Co-author of Bestsellers, The New One Minute Manager and Raving Fans * The New One Minute Manager *'I truly believe Colin Cowie's The Gold Standard is more timely than ever, as businesses look to engage with the shifting needs of their guests. A copy of this powerful book in the hands of the people who work with you can elevate the experience of everyone involved and undoubtedly increase the size of your audience.' -- Radha Arora, President, Rosewood Hotels and amp; Resorts * Rosewood Hotels & Resorts *'In Colin's enjoyable, fascinating book, he shares his secrets of A+ customer service. Readers can surprise their clients and customers with what their clients and customers didn't know they wanted. That's the ultimate in proactive service.' -- Jackie and David Simon, Chairman and CEO, Simon Property Group * Simon Property Group *'Incredible nuggets of wisdom. Nothing teaches like experience, and the insight that Colin Cowie shares in The Gold Standard is a must-read. Inspirational and energizing for those who aspire to deliver the absolute finest in customer service.' -- Alan Fuerstman, Founder, Chairman and CEO, Montage International * Montage International *'Let's face it, at some level, we're all in the service business, regardless of our profession. If you are looking for a way to get the most positive reaction to whatever you do, get The Gold Standard. Colin's stories and practical advice will help you remove the bumps you don't see now on your road to success.' -- Ryan Seacrest, Emmy Award Winning Television Host and Producer * Emmy Award Winning Television Host and Producer *'What I enjoy most about restaurant life is the sense that I am inviting the world to dinner. There is a rarefied thrill in surpassing our guests' high expectations-- every day, year in and year out! If your goal is consistent excellence, Colin's The Gold Standard offers you far more than you expect. Everyone who works with me is going to have a copy!' -- Eric Ripert, Chef and Owner, Le Bernardin, Bestselling Cookbook Author and Television Personality * Chef and Owner, Le Bernardin *'Colin Cowie is a master at creating unforgettable experiences. His latest book is a must-read for all those seeking new ways to elevate their services, delight their customers, and build lasting relationships.' -- Pauline Brown, Former Chair of LVMH North America and Author of Aesthetic Intelligence * Aesthetic Intelligence *'Colin is the epitome of The Gold Standard. As a hospitalitarian at some of the finest luxury hotels, clubs, and real estate developments globally, I have looked to Colin to help me transform my teams to ensure a memorable guest experience for all! Thank you, Colin, for your fabulous visionary leadership.' -- John Carlton Tolbert, Blackstone Real Estate Hotels and amp; Resorts and Founder, Revelation Consultancy * Revelation Consultancy *'Excellent customer service begins long before the customer walks in the door. It's created, planned, and organized with each step thought through in a way that your customer is sure to enjoy-- a seamless, unsurpassed experience that they'll want to repeat, over and over again. In his book, Colin tells you how you can create your version of The Gold Standard.' -- Jean Georges Vongerichten, Chef, Bestselling Cookbook Author and Television Personality * Bestselling Cookbook Author and Television Personality *'In today's world, service is the only true differentiator, making The Gold Standard a must-read book for anyone interested in improving service in their business. Colin Cowie's mastery of service excellence delivery is unsurpassed and can be applied in virtually any industry. This is a guidebook to success as he shares all of his secrets to creating happy and loyal customers in a compelling 'how to' anecdotal style.' -- Cindy Novotny, Radical Mentor, Master Connection Associates * Master Connection Associates *

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Book SynopsisMost of us worry that we're not very good negotiators - too quick to concede or too abrupt in our approach. But negotiation is present in almost every social interaction - we cannot avoid it. Neale and Lys present a practical new approach that will help you master this crucial everyday skill in every situation. Instead of focusing on reaching agreement at any cost, Neale and Lys reveal how to overcome our psychological biases and assess the hidden value in any negotiation. They explain how to know what a good deal is; when to negotiate and when to walk away; why keeping a straight face can prevent you from getting the best deal; when to make the first offer and when to wait; and why meeting in the middle can result in both sides being worse off. Drawing on three decades of ground-breaking research into behavioural economics, psychology and strategic thinking, Getting (More of) What You Want will revolutionise the way you approach negotiation. Whether you're looking for a better deal on your new car, asking for a pay rise, selling your company or just deciding who does the washing up, this book will help you become a more successful, more efficient negotiator - and get more of exactly what you want.Trade ReviewThe best book I've ever read on negotiation. -- Robert Sutton, Stanford Professor and co-author of * Scaling Up Excellence: Getting to More Without Settling for Less *Weaves together the best research and advice on negotiation so that you can feel more calm and collected when facing your next negotiation at work or as a consumer. And perhaps even with your kids. -- Chip Heath, co-author of * Decisive, Switch, and Made to Stick *This book surpasses the others [on negotiation]. Based on rigorous evidence and stunningly comprehensive in its consideration of the many aspects of negotiation -- Jeffrey Pfeffer, Thomas D. Dee II Professor of Organizational Behavior, Stanford Business SchoolThese two powerhouse professors de-bunk many common myths and lay out a disciplined approach to mastering the strategy and practice of negotiation. -- Sally Blount, Dean, Kellogg School of Management, Northwestern UniversityMargaret Neale and Thomas Lys have done something enormously important for the fields of negotiation scholarship and practice. They've combined principles of economics and psychology into a set of often novel and genuinely actionable insights that will serve negotiators of all sorts very well. -- Robert B. Cialdini, author of * Influence: The Psychology of Persuasion *

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Book SynopsisThe outrageous sequel to Don't Tell Mum I Work on the Rigs (She Thinks I'm a Piano Player in a Whorehouse) brings more great stories from the far side of civilization - hilarious, full of humour, colourful characters and dramatic action! Just another glorious day in the oilfield for Paul Carter! He's stuck in the middle of the Russian sea on a rig staffed by a crew from Azerbaijan. The choppers are older than him and can only fly by line of sight, turning back regularly due to the weather which gets particuarly interesting when they are past the point of no return with half there fuel gone and they are committed to finding the rig in a fog that's thicker than a Big Brother housemate. The closest thing to a hotel for miles around is the Asylum, a former soviet mental institution that now houses offshore personnel en-route to the rig, where his room mates are Vodka Bob - who drinks Guinness for breakfast when he's not on the rig - Sick Boy, who snores like a pit bull being hot-waxed and Sealbasher. In his inimitable style Paul Carter regales us with his colourful adventures from the front line of thee oil industry and the far side of civilization!Trade ReviewIf you're looking for a rip-roaring, rollicking roster of drunken antics, tropical diseases and bad behaviour, you won't go far wrong. * Amazon reviews *Get ready for loosely connected, bawdy stories about the author and his outrageous friends. Some tales come from the oil rigs Carter worked on, but most take place in bars, where misogynistic alpha males drown themselves in a sea of liquor. How about the one where a bloke with a glass eye pops it into someone's beer, and the crowd waits until the victim quaffs the last ounce to see it staring at him from the bottom of his glass? Carter narrates the audiobook in his working-class Australian accent, loaded with the national vocabulary of 'mates', 'queuing', 'boiled sweets', and 'rubbing one out' (think gas). His rapid narrative style leaves the listener little time to ponder the novel metaphors, similes, and analogies. * Audiofile Magazine *

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Book SynopsisThe conditioning begins early in our lives. Great achievements will bring lasting happiness and fulfillment; great achievements form the bedrock of stable self-esteem and strong character; great achievements will become the foundation for a successful life. If these well-intentioned promises are true, why does winning never seem to be enough? In The Only Way to Win, Jim Loehr draws upon two decades of work with Fortune 500 executives; world-class athletes such as Monica Seles, Dan Jansen, and Eric Lindros; and other high achievers at the Human Performance Institute (HPI) to reveal surprising insights about achievement motivation. Specifically, Loehr finds that the blind pursuit of external achievement often results in emptiness, addiction, and, ironically, poor performance. It's not really about what you achieve, he argues, it's about who you become as a consequence of the chase. From the bestselling author of On Form, comes a compelling, practical, and hopeful read filled with relatable stories and useful exercises. The Only Way to Win will serve as a powerful wake-up call for business leaders, employees, teachers, and coaches. It will also provide inspiration for readers looking to perform better, achieve more, and change both their own lives and those of the people they influence.Trade ReviewRead this book - it will change your life. -- Matthew Kelly, New York Times bestselling author of The Dream ManagerJim takes the challenge to achieve success to a new level--one where winning with character and values leads to a life of significance and long-term happiness. -- Steve Reinemund, Dean of Wake Forest Schools of Business and Former CEO, PepsiCoJim's latest book, The Only Way to Win, builds on his four decades of work with high achievers in sport and business linking character and purpose in an extraordinary way. -- Chip Bergh, CEO, Levi Strauss & Co.If you read no other book this year, give this gift to yourself, to those you lead, your family, and to anyone for whom you wish to make a positive impact on their lives. -- Phebe Farrow Port, Senior Vice President, Global Management Strategies, The EstEe Lauder CompaniesOver the years of working with Jim, I have learned how to make a deep investment in character and push my employees and colleagues to achieve more. Jim has it exactly right--character trumps everything! -- Charlie Kim, CEO, Next JumpJim Loehr has plumbed the depths of human endeavor and offers us an opportunity to confront our most cherished life goals and come out a winner. -- Rear Admiral Ray Smith, US Navy (Ret), Former Commander, US Navy SEALs

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Book SynopsisIt's rare that a book appears with a fresh perspective on world affairs, but renowned economist Ha-Joon Chang has some startlingly original things to say about the future of globalization. In theory, he argues, the world's wealthiest countries and supra-national institutions like the IMF, World Bank and WTO want to see all nations developing into modern industrial societies. In practice, though, those at the top are 'kicking away the ladder' to wealth that they themselves climbed. Why? Self-interest certainly plays a part. But, more often, rich and powerful governments and institutions are actually being 'Bad Samaritans': their intentions are worthy but their simplistic free-market ideology and poor understanding of history leads them to inflict policy errors on others. Chang demonstrates this by contrasting the route to success of economically vibrant countries with the very different route now being dictated to the world's poorer nations. In the course of this, he shows just how muddled the thinking is in such key areas as trade and foreign investment. He shows that the case for privatisation and against state involvement is far from proven. And he explores the ways in which attitudes to national cultures and political ideologies are obscuring clear thinking and creating bad policy. Finally, he argues the case for new strategies for a more prosperous world that may appall the 'Bad Samaritans'.Trade ReviewA smart, lively and provocative book that offers us compelling new ways to look at globalization -- Joseph E. Stiglitz, Nobel laureate in Economics, 2001Every orthodoxy needs effective critics. Ha-Joon Chang is probably the world's most effective critic of globalization. He does not deny the benefits to developing countries of integration into the world economy. But he draws on the lessons of history to argue that they must be allowed to integrate on their own terms -- Martin Wolf, Financial Times, author of 'Why Globalization Works'This is a marvellous book. Well researched, panoramic in its scope and beautifully written, Bad Samaritans, is the perfect riposte to devotees of a one-size-fits-all model of growth and globalization. I strongly urge you to read it -- Larry Elliott, Economics Editor, GuardianIn this more polemical tract, [Chang] adds the spark of personal reflection ... and some mischievous rhetorical set-pieces. * The Economist *This is an excellent book...deploys the logical discipline of economics and its engagement with quantitative evidence, but does so in jargon-free prose that sparkles with anecdotes and practical observations. * International Affairs *

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Book SynopsisGeoff Ramm has a passion for incredible customer service. In this book, he’s hand-picked THE most original, unique and quirky examples of creative customer experiences that are guaranteed to inspire you and your team to outperform, outmanoeuvre and stand head and shoulders above the competition. This is the book that your competitors wish they had, it’s your ticket to service superstardom and it’s going to reveal to you: The gap in your service that you never knew existed. Smart techniques to help you generate clever experiences of your own. Simple, cost-effective ideas and touches that will mean the world to your customers. Fun, fresh and exciting new perspectives that will inject your entire team with enthusiasm. Fantastic ideas and inspiring stories that will get you spectacular results. Why not join Geoff on this highly enjoyable, eye-opening and rewarding customer service journey around the world? He’ll introduce you to some of the amazing people he’s met who have discovered extraordinary ways to deliver world-class experiences, and he’ll show you how you can use their strategies to make your own brand unforgettable, your business unmissable and your customers coming back for more. So, are you ready to become a true Celebrity Service Superstar? Great! It’s time to get started on getting people talking…about you! “Entertaining and thought-provoking! Geoff Ramm’s knowledge and insight will reshape the way you think about customer service” – Heather McNamee, Area General Manager, Fraser’s Hospitality UKTrade Review“Entertaining and thought-provoking! Geoff Ramm’s knowledge and insight will reshape the way you think about customer service” – Heather McNamee, Area General Manager, Fraser’s Hospitality UK“Talk about WOW! Geoff Ramm ignites a desire to be the most talked about business on earth with positive energy and purpose. He’ll help you see the difference and be the difference.” – Olivia Sarah-Le Lacheur, General Manager, Retail Distribution, Partnership Development AIA Group“I have been living and breathing Geoff’s mantra for many years with significant success, enabling consecutive years of growth.” - Ed Bracken, General Manager, Crowne Plaza, The City, London

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Book SynopsisKenneth C. Laudon was a professor of information systems at the New York University School of Business. He held a BA in economics from Stanford and a PhD from Columbia University. He authored 12 books dealing with electronic commerce, information systems, organizations, and society. Professor Laudon wrote more than 40 articles concerning the social, organizational, and management impacts of information systems, privacy, ethics, and multimedia technology. Jane Price Laudon is a management consultant in the information systems area and the author of seven books. Her special interests include systems analysis, data management, MIS auditing, software evaluation, and teaching business professionals how to design and use information systems. Jane received her PhD from Columbia University, her MA from Harvard University, and her BA from Barnard College. She has taught at Columbia University and the New York University Graduate School of BusinTable of ContentsPART I: ORGANIZATIONS, MANAGEMENT, AND THE NETWORKED ENTERPRISE Information Systems in Global Business Today Global E-Business and Collaboration Information Systems, Organizations, and Strategy Ethical and Social Issues in Information Systems PART II: INFORMATION TECHNOLOGY INFRASTRUCTURE IT Infrastructure and Emerging Technologies Foundations of Business Intelligence: Databases and Information Management Telecommunications, the Internet, and Wireless Technology Securing Information Systems PART III: KEY SYSTEM APPLICATIONS FOR THE DIGITAL AGE Achieving Operational Excellence and Customer Intimacy: Enterprise Applications E-commerce: Digital Markets, Digital Goods Managing Knowledge and Artificial Intelligence Enhancing Decision Making Building Systems Managing Projects Managing Global Systems

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Book SynopsisStop searching for purpose. Build it.We're living through a crisis of purpose. Surveys indicate that people are feeling less connected to the meaning of their work, asking, "How do I find my purpose?"That's the wrong question. You don't find your purpose—you build it. The HBR Guide to Crafting Your Purpose debunks three common myths about purpose: that purpose is found, that you have only one, and that it stays the same over time. Packed with stories, tips, and activities, this book teaches you how to cultivate more meaning in your life and work and endow everything you do with purpose.You'll learn how to: Find the reason behind your work Identify what makes you feel happy and fulfilled Use job crafting to transform your role Build positive, fulfilling relationships Connect your work to service Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisLeadership is hard. How can you balance compassion for your people with effectiveness in getting the job done?A global pandemic, economic volatility, natural disasters, civil and political unrest. From New York to Barcelona to Hong Kong, it can feel as if the world as we know it is coming apart. Through it all, our human spirit is being tested. Now more than ever, it's imperative for leaders to demonstrate compassion.But in hard times like these, leaders need to make hard decisions—deliver negative feedback, make difficult choices that disappoint people, and in some cases lay people off. How do you do the hard things that come with the responsibility of leadership while remaining a good human being and bringing out the best in others? Most people think we have to make a binary choice between being a good human being and being a tough, effective leader. But this is a false dichotomy. Being human and doing what needs to be done are not mutually exclusive. In truth, doing hard things and making difficult decisions is often the most compassionate thing to do.As founder and CEO of Potential Project, Rasmus Hougaard and his longtime coauthor, Jacqueline Carter, show in this powerful, practical book, you must always balance caring for your people with leadership wisdom and effectiveness. Using data from thousands of leaders, employees, and companies in nearly a hundred countries, the authors find that when leaders bring the right balance of compassion and wisdom to the job, they foster much higher levels of employee engagement, performance, loyalty, and well-being in their people.With rich examples from Netflix, IKEA, Unilever, and many other global companies, as well as practical tools and advice for leaders and managers at any level, Compassionate Leadership is your indispensable guide to doing the hard work of leadership in a human way.Trade Review"…an accessible, handy reference for those eager to lead with kindness." — Publisher's Weekly"Divided into easy-to-read chapters that can be implemented as practical tools and guidance for leaders and managers at any level, Compassionate Leadership makes doing the hard work of leadership easiest to do in a human way." — School Administrator (AASA, American Association of School Administrators)Advance Praise for Compassionate Leadership:"All business leaders care about business performance. This book uses deep research to demonstrate that compassionate and wise leadership is not an alternative to a performance culture, but is a key accelerator of it." — Alan Jope, CEO, Unilever"Investing deeply in human connection and compassion with candor are the most important leadership traits of our time and essential to creating a truly human organization. This book cracks the code on how to lead with both your heart and your mind." — Ellyn Shook, Chief Leadership & Human Resources Officer, Accenture"As this timely book reveals, compassion strengthens a leader's qualities. It is the antidote to anger and fear. It brings confidence, courage, and the peace of mind to enable a leader to be clear and decisive." — His Holiness Dalai Lama XIV"This remarkable book shines a light on how to create the culture of compassion and empowerment that unlocks creativity, productivity, and happiness in today's organizations. Its intelligent, engaging prose is a delight to read." — Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School; author, The Fearless Organization"Wise leaders know that when you avoid uncomfortable issues, they always come back to haunt you. Reading this book will help you understand how to lead, guided by a deep sense that human values are the primary objective. Those values should be your compass for doing the right thing when the next tough dilemma comes along." — Jesper Brodin, President and CEO, Ingka Group (formerly IKEA Group)

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Book SynopsisIn this characteristically turbocharged book, now in a new post-election edition, celebrated Rolling Stone journalist Matt Taibbi provides an insider’s guide to the variety of ways today’s mainstream media tells us lies. Part tirade, part confessional, Hate Inc reveals that what most people think of as “the news” is, in fact, a twisted wing of the entertainment business. In the Internet age, the press have mastered the art of monetizing anger, paranoia, and distrust. Taibbi, who has spent much of his career covering elections in which this kind of manipulative activity is most egregious, provides a rich taxonomic survey of American political journalism’s dirty tricks. After a 2020 election season that proved to be a Great Giza Pyramid Complex of invective and digital ugliness, Hate Inc. is an invaluable antidote to the hidden poisons dished up by those we rely on to tell us what is happening in the world.Trade ReviewThe best explanation of media behavior since Manufacturing Consent.” —Glenn Greenwald “Fantastic... Everyone should read [it].” —Krystal Ball “The best American journalism has to offer. ” —David Sirota “Where other mainstream news sources fail, Matt Taibbi madly embraces his role as an honest political observer/writer/citizen in a democracy. ” —Janeane Garofalo “Excellent.” —Joe Rogan “An invigorating polemic against tactics the news media use to manipulate and divide their audiences.” —Kirkus Reviews “Taibbi, a writer of striking intelligence and bold ideas, is as hilarious as he is scathing.” —Publishers Weekly “In a smart and scathing freewheeling analysis, the Rolling Stone journalist analyzes political campaign coverage and other media powder kegs.” —The New York Times “Taibbi aims a cannon, blasting [the] American media industry.” —The Washington Post “Scathing and irreverent.” —The Los Angeles Review of Books “A raucous updating of Noam Chomsky and Ed Herman’s classic dissection of capitalist news. Its message is hilarious yet grim: behind the buffoonery of the 24-hour partisan news machine is a propaganda system devoted to upholding the power of entrenched elites.” —Jacobin “Brilliantly captures the current circus atmosphere and explores its roots in the political, economic and technological transformations of the last half century. ” —CounterPunch “A bracing piece of media analysis… Should be required reading in all three remaining journalism schools. ” —Paste

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Book SynopsisOffering leaders and senior managers the answers to critical questions on organizational design and management.Leading Organizations offers an accessible and practical new framework for addressing some of the most common issues facing leaders and senior managers today. The two authors, both consultants with McKinsey, took stock of the most common questions they are asked by their clients in the areas of human capital, organization design, transformational change, and merger management. Containing the latest thinking on the most effective answers to those questions, this book offers leaders and senior managers support of their efforts to harness the full potential of their organizations.Leading Organizations is anchored in a series of essays or short chapters using graphics, bullet points, and examples to illustrate the key messages and ensure a highly visual exploration of organizational design and management.Trade ReviewSenior executives should greet this book with joy and gratitude. Meticulous analysis reveals that the ten most important management topics today are as they have always been. So first you learn what most needs to be done – and then the time-tested ways to make it happen. -- Sir Martin Sorrell * CEO, WPP *No one has time to read long-winded business books or is too impatient to do so. Leading Organizations is different...its content is both practical and refreshing. Simply essential reading for any leader. -- Daniel Vasella * former Chairman and CEO, Novartis *Leading Organizations is like reading ten business books in one. These leadership lessons put into action are a catalyst to sustainable competitive advantage. -- Greg Case * CEO, Aon *The book is an accessible, digestible and valuable contribution to business leadership, built on the bedrock of tried and tested experience in managing challenge and change. -- Sir Roger Carr * Chairman, BAE Systems plc *An A-Z guide for leaders, covering everything from talent and teams, to design and decision-making, to culture and change - mandatory reading for anyone who aspires to be a great leader of organizations. -- Herman Gref * CEO and Chairman of the Executive Board, Sberbank *Leading Organizations contains extraordinary insight, powerful ideas, and practical guidance. It has something for everyone, whether you are just setting out or an experienced leader – a must-read. -- Carolyn Fairbairn * Director-General of the Confederation of British Industry *Keller and Meaney's Leading Organizations: Ten Timeless Truths reveals clear, real-world actions on how to tackle the issues that leaders of every organization face. The topics addressed are truly timeless - making it a vital read for start-ups and mature organizations alike. -- Peter Ma * Chairman, Ping An Insurance Company of China *Leading Organizations is straight to the point and counter-intuitive – and, above all, impact-focused. -- Alain Bejjani * CEO and Director, Majid Al Futtaim Holding LLC *A plain talking primer for CEOs and senior leaders who want to focus their attention on what matters. -- Nancy G. Hesse * President and CEO, Cancer Treatment Centers of America *Leading Organizations is easy to read, very pragmatic, and focused on results. -- Walter Bayly * CEO, Bancode Credito del Peru *Great handbook on how to develop high-performing organizations. A fresh departure from conceptual business books - very practical. -- Suh Kyung-bae * Chairman, AmorePacific Corporation *[Keller and Meaney] zero in on the essentials...digging into the few key lessons that matter most. I find Leading Organizations: Ten Timeless Truths to be a lovely example of profound simplicity. -- Robert I. Sutton * best-selling author, and Professor of Management Science and Engineering, Stanford University *Table of ContentsIntroduction Part One: Talent and teams 1. How do I attract and retain the right talent? 2. How do I develop the talent we need to win? 3. How I manage performance to unlock our full potential? 4. How do I create a high-performing leadership team? Part Two: Decision-making and design 5. How do I improve the quality and speed of decision-making? 6. How do I reorganize to capture maximum value quickly? 7. How do I reduce overhead costs sustainably? Part Three: Culture and change 8. How do I make culture a competitive advantage? 9. How do I lead organization-wide transformational change? 10. How do I successfully transition into a new leadership role?

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Book SynopsisIn 2017, Arif Naqvi and The Abraaj Group were on the brink of changing the world of private equity. Abraaj was a pioneer of a new model of impact investing built on the idea that making money and doing good are not mutually exclusive. It had helped transform communities and companies across the Middle East, Asia, Africa and Latin America by investing in healthcare, education and clean energy, and in 2017 it was on the threshold of closing a new fund that would provide $6 billion worth of investment to these emerging markets. But then it all came crashing down. On 10 April 2019, after landing at London Heathrow, Naqvi was arrested on fraud charges. He is facing extradition to the United States and a potential prison sentence of up to 291 years if he is found guilty. The dominant media narrative has painted Naqvi as a thief and fraudster, the so-called key man in an organised criminal conspiracy. But in this explosive new book, which is based on extensive research and interviews with key players, Brian Brivati discovers that things are not quite what they seem and finds that in this case of alleged fraud there is actually no money missing. Icarus explores how Abraaj found itself caught in the middle of a geopolitical war between the United States and China and when it would not bow to the whims of these global behemoths, economic hitmen tried to wipe it out.Trade Review"If Abraaj had been allowed to sell its shares in K-Electric to Shanghai Electric, Arif Naqvi would be a free man today. There is more here than meets the eye. How and why was this deal blocked? This book sets out to answer those questions." - Shahid Abbasi, former Prime Minister of Pakistan "Doing good and making money should not be incompatible. Arif Naqvi was the leading advocate of how to use private equity to make a difference and his life and achievements deserve a scholarly and balanced assessment to counter the tabloid headlines. Icarus, based on an astonishing depth of research, provides just that." - David Charters, former diplomat turned investment banker and businessman and co-founder of the Beacon Prize for Philanthropy “Brian Brivati is one of the country’s most interesting thinkers on international affairs. He is always challenging and his conclusions never predictable.” Martin Bright, formerly political editor of the New Statesman and the Jewish Chronicle, his 2003 scoop formed the basis for the film Official Secrets

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Book SynopsisWritten by the best-selling author of Python for Finance, Yves Hilpisch, this new book explains financial, mathematical, and Python programming concepts in an integrative manner so that the interdisciplinary concepts reinforce each other.

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Book SynopsisA FINANCIAL TIMES BOOK OF THE MONTH FROM THE WALL STREET JOURNAL: "Nothing Mr. Gilder says or writes is ever delivered at anything less than the fullest philosophical decibel... Mr. Gilder sounds less like a tech guru than a poet, and his words tumble out in a romantic cascade." “Google’s algorithms assume the world’s future is nothing more than the next moment in a random process. George Gilder shows how deep this assumption goes, what motivates people to make it, and why it’s wrong: the future depends on human action.” — Peter Thiel, founder of PayPal and Palantir Technologies and author of Zero to One: Notes on Startups, or How to Build the Future The Age of Google, built on big data and machine intelligence, has been an awesome era. But it’s coming to an end. In Life after Google, George Gilder—the peerless visionary of technology and culture—explains why Silicon Valley is suffering a nervous breakdown and what to expect as the post-Google age dawns. Google’s astonishing ability to “search and sort” attracts the entire world to its search engine and countless other goodies—videos, maps, email, calendars….And everything it offers is free, or so it seems. Instead of paying directly, users submit to advertising. The system of “aggregate and advertise” works—for a while—if you control an empire of data centers, but a market without prices strangles entrepreneurship and turns the Internet into a wasteland of ads. The crisis is not just economic. Even as advances in artificial intelligence induce delusions of omnipotence and transcendence, Silicon Valley has pretty much given up on security. The Internet firewalls supposedly protecting all those passwords and personal information have proved hopelessly permeable. The crisis cannot be solved within the current computer and network architecture. The future lies with the “cryptocosm”—the new architecture of the blockchain and its derivatives. Enabling cryptocurrencies such as bitcoin and ether, NEO and Hashgraph, it will provide the Internet a secure global payments system, ending the aggregate-and-advertise Age of Google. Silicon Valley, long dominated by a few giants, faces a “great unbundling,” which will disperse computer power and commerce and transform the economy and the Internet. Life after Google is almost here.

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Book SynopsisLearn how to generate consistent returns from the Indian stock market with Diamonds in the Dust by Saurabh Mukherjea. Discover a simple yet effective investment technique to identify well-managed companies that have provided outsized returns. Backed by in-depth research, this book helps Indian savers navigate the $3 trillion stock market.

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Book SynopsisWant big returns? Look at small stocks! Penny stocks are low-cost equities that often make large price moves, potentially leading to big gainsor lossesfor investors.Penny StocksForDummieswill help you determine whether this wild ride is right for you. With this hands-on guide, you can grasp the basics, find smart investments, avoid scams, and look for big success, even if youonly have pocket change to start out with. This latest edition takes you right into today's unique penny stock market.You'lllearn how to read penny stock charts, evaluate the strength of small companies, recognize price manipulations, anduse smart trading strategies to maximize your returns. Buying and selling penny stocks can be extremely lucrativeif you know exactly whatyou'redoing. This book will make a penny trader out of you, so you can start making money for the future.(Heads up: you're going to need a bigger piggy bank!) WithPenny StocksForDummies, you will: Find out whether penny stocks are a good fit for your investment goals, available capital, and risk toleranceDo your due diligence and learn how to research potential penny stock investmentsUse fundamental analysis, financial ratios, and penny-specific technical analysis to identify winning betsUncover expert tips that will boost your results and help prevent big losses Penny StocksForDummieswill give youtheknowledge andconfidenceyou needto get in on the ground floorand discover those hidden gems for high rewards.Table of ContentsIntroduction 1 About This Book 1 Foolish Assumptions 2 Icons Used in This Book 3 Beyond the Book 4 Where to Go from Here 4 Part 1: Getting Started with Penny Stocks 5 Chapter 1: Getting to Know Penny Stocks 7 A Big, Fat, “Tiny” Penny Stock Summary 8 Defining Penny Stocks 9 Price per share 10 Market capitalization 10 Stock market 10 Mix and match 11 Why does it matter? 11 Comparing Penny Stocks to Their Blue-Chip Cousins 13 Volatility and speed 14 Safety and risk 14 Investor following and visibility 15 Larger stones take more force to move 16 Chapter 2: Deciding If Penny Stocks Are Right for You 19 Gauging the Popularity of Penny Stocks 20 A high risk/reward ratio 20 Limited funds 22 Risky misconceptions 22 Taking Stock of the Big Business of Penny Stocks 23 You’re not alone 23 Room to grow 24 Making Sense of What You’ve Heard (Much of Which is True!) 25 Penny stocks represent low-quality companies 25 Penny stocks are subject to price manipulation scams 26 Trading penny stocks is a game of chance 26 Making a Fast Million Not! 27 Penny stocks appeal to the impatient 27 Newer investors gravitate to penny stocks 28 Penny stocks appeal to smaller portfolios 29 Being Honest with Yourself: Are Penny Stocks Right For You? 29 Chapter 3: Buying and Selling Penny Stocks 31 The Ins and Outs of the Stock Market 32 Factors influencing which exchange a company lists on 32 A who’s who of stock exchanges 34 Issuing Shares 37 Diluting a good thing 38 How dilution affects investors 39 When new share issues are a good thing 40 When new share issues are not a good thing 41 Stock Buybacks 42 Acquisitions and Takeovers 43 Why penny stock companies are frequently bought 45 Resisting a takeover 46 Understanding which companies are takeover targets 46 Being the buyer 48 Mergers and Amalgamations 49 Stock splits and reverse splits 50 Why you don’t see splits in low-priced shares 51 Why reverse splits are common in penny stocks 51 Bankruptcies 52 Chapter 4: Avoiding Promotions, Scams, and Bribes 53 Why Penny Stocks Are Perfect for Price Manipulation 53 Who is Moving the Price? 57 Promoters 58 Investor or public relations 58 The touter 59 The advisor 59 Rooting Out Poor Quality Companies 60 A good story 60 Financially broken 61 Weak business model 61 Swimming against the trend 62 The 2-pound gorilla 62 Obstacles That Even High-Quality Companies Face 63 Lawsuits 65 Lost customers 66 The 500-pound gorilla 67 Even the Good Can Die Young 67 Part 2: Research and Investment Strategies 69 Chapter 5: Developing a Strategy 71 Trading Risk Free without Using Real Money 72 Keeping it simple: What you need to get started 72 Setting your paper trading parameters 73 Some paper trading considerations 74 Tracking the success (or failure) of your paper trades 75 What You Need Before Your First Trade 76 Choosing a Great Broker 77 Penny-stock-friendly brokers 78 When to upgrade your broker 79 Types of Trading Orders 79 Bids, asks, and spreads 79 Limit orders 80 Market orders 81 Other types of orders 82 Characteristics of a Successful Penny Stock Trader 84 Investing Versus Trading 86 Investing in penny stocks 86 Trading in penny stocks 86 Chapter 6: Doing Your Research 89 Doing Your Due Diligence 90 Skimming the surface 90 Digging a little (or a lot) deeper 91 The Where’s and How’s of Research 92 Stock quotes 93 Trading charts 93 Stock screeners 95 Company financials 95 Press releases 96 Media outlets 97 Paid analysts 97 Investor relations 98 Penny stock newsletters 98 Message boards 100 Calling the Penny Stock Company 101 Be prepared before you dial 101 Questions to ask management or IR 102 Dead-end questions to avoid 104 How to interpret IR responses 104 Corporate and Analyst Guidance 105 Should you trust guidance issued by the company? 106 Following analyst guidance 107 Generating your own guidance data 107 How Expectations Drive Prices: Getting Baked in the Pie 108 Expectations are more important than results 108 Beating estimates 110 Missing guidance numbers 110 Penny Stocks Are Affected by Trends 111 Sector and industry trends 111 Trends in the overall market 113 Trends in consumer and social behavior 113 Market and Company Risk 115 Let the rising tide lift your boat 115 Investing against the current 116 Reacting to nonsystemic (company-specific) risk 117 Reacting to systemic (market) risk 117 Buying What You Understand: The Free and Instant Advantage 118 Chapter 7: Picking a Winner 121 Narrowing Your Choices 122 Your Elimination Criteria 122 Who Do You Trust? 124 Your number one ally: You 124 Considering the motives of others 125 Reviewing their track record 126 Paid advertisements: The wolf in sheep’s clothing 126 Unreliable analysts 127 Stock Screeners 128 Choosing criteria to focus your search 128 Screening your screens: Getting even more focused 130 What stock screeners won’t tell you 131 Choosing Penny Stocks Manually 132 Chapter 8: Penny Stock Manias 133 Wild Speculation and Investor Stampedes 134 Why manias affect penny stocks the most 135 The next stampede: It’s just around the corner 136 Penny Stock Manias of the Past: Learning from Other People’s Mistakes 137 Pot penny stocks 137 Bitcoin mania? 143 The dot-com bubble in penny stocks 150 Surviving and Profiting from Penny Stock Manias 153 Spotting the Next Mania 154 Why the next mania plays out 154 How the next mania plays out 155 Part 3: Trading Penny Stocks 157 Chapter 9: Trading Strategies 159 Scaling In and Scaling Out 160 Averaging Up Not Down 161 The many downsides of averaging down 161 The upsides of averaging up 163 Limiting Your Losses and Locking In Your Gains 163 Stop-loss orders 163 Position sizing 165 Diversification 166 Limit orders 167 Using only the best markets 167 Trading Windows 167 Timing Trades: When to Hold ’Em and When to Fold ’Em 168 Know when to take a profit 168 Know when to sell at a loss 169 Chapter 10: Fundamental Analysis 171 Financial Reports 172 The income statement 173 Balance sheet 174 The statement of cash flows 176 Numbers to Look for in Penny Stocks 179 Good numbers on the financial statements 180 Trends in financial results 184 Acting On Analysis 186 Management is Steering This Ship 187 Who’s who at the helm 187 What have these managers done before? 188 The corporate commitment level 189 News Releases and Events 191 Press releases from the company 192 Coverage from third-party sources 192 The timing of milestone events 193 The Outlook for the Sector and Industry 194 Microeconomic influences 195 Macroeconomic influences 196 Keeping your macros and micros straight 197 Chapter 11: Financial Ratios: Comparing Apples to Apples 199 Leveling the Playing Field with Financial Ratios 200 Eliminating size as a factor 200 Comparing stocks across industries 201 The Five Categories of Financial Ratios 201 Liquidity Ratios 202 Current ratio 203 Quick ratio 203 Cash ratio 204 Operating cash flow 205 Activity Ratios 206 Inventory turnover 207 Receivables turnover 207 Payables turnover 208 Working capital turnover 209 Fixed asset turnover 209 Total asset turnover 210 Leverage Ratios 211 Debt ratio 211 Debt to equity 212 Interest coverage 212 Performance Ratios 213 Gross profit margin 214 Operating profit margin 215 Net profit margin 216 Return on assets 217 Return on equity 217 Valuation Ratios 218 Price to earnings 218 Price to earnings to growth rate ratio 220 Price to sales 220 Price to cash flow 221 Chapter 12: The Abstract Review in Penny Stocks 223 Making Products Meaningful with Branding 224 Why branding is more important with penny stocks 225 When branding is done well 226 Harnessing a Unique Selling Proposition 227 Ensuring Product or Service Acceptance 228 Market Share 229 How to find out the market share for a penny stock 230 Profit from changes in market share 230 Barriers to Entry 231 Gauging barriers to new competition 232 The best first movers are the small ones 232 Marketing Strategy and Results 234 Poor marketing is bottomless 234 Marketing is hard to track with penny stocks 235 Loyalty and Attrition 236 Customer turnover 237 Relative order sizes and frequencies 237 Chapter 13: Technical Analysis with Penny Stocks 239 When Technical Analysis is Good 240 Why TA Often Doesn’t Work with Penny Stocks 243 Use Technical Indicators to Spot Trading Opportunities 244 All Patterns Break Down 246 Technical Analysis That Will Work with Penny Stocks 247 Clues from trading volume 247 Support levels 248 Resistance 250 Trends are friends 251 Price spikes 252 Price dips 253 Topping out patterns 254 Bottoming out patterns 256 Consolidation patterns 257 On-balance volume 260 Momentum indicators 261 Moving averages 262 Relative strength 263 Part 4: Scaling Up Your Success 265 Chapter 14: The Surprising Power of Mental Focus 267 Taking a Situational Audit 268 Unless you increase your time and energy 268 When the weeds envelope you 269 Why the dearth of quality? 271 Are Your Expectations Realistic? 271 Truly knowing yourself 272 The purpose is deeper 273 Goals? Not everyone needs them 273 The first step is the longest 273 Your Penny Stock Plan 274 Frequency and fine-tuning 276 You do not get to have luck 276 Take a forced rest 277 Chapter 15: Finding the One Strategy That Works 279 Your Solo Strategy 280 Do less of what doesn’t work 281 Rinse and repeat 282 Simplicity is misunderstood 282 One Penny Stock Truth Above All 282 Dancing on quicksand 283 Changing landscape 283 Adapting to What’s Next 285 Creating a Ritual 286 Shrine, studio, war room, or kitchen table? 287 A statement of commitment 288 Opportunity Costs and Your Results 288 Unseen small investments for major gains 289 Extrapolate your destination 289 Chapter 16: Debriefing for Dollars and Cents 291 Your Opinion is Your Mental Blind Spot 292 Comparing results to expectations 292 Comparing expectations to environments 293 The intentions-to-profits contrast 295 The assumptions you were given 296 Media Imagery and Misunderstandings 297 Tunnel-vision gurus 297 Trusted friends and family 298 Buying excitement 298 Building Your Investing Power 299 Collect 100 mistakes 301 List your lessons 301 Take an emotional assessment 303 Change yourself to change your results 303 Part 5: The Part of Tens 307 Chapter 17: Ten Rapid Result Tactics 309 Call the Company 310 Average Up 310 Don’t Confuse Market Risk with Company Risk 311 Try the Product, Use the Service 312 Compare the Wares 313 Paper Trade 313 Know the Corporate Life Cycle 314 What’s Really Driving the Share Price? 315 Watch the Short Interest 316 Don’t Diversify, Pinpoint Invest Instead 317 Chapter 18: Ten Trading Truths 319 Investor Sentiment is Contrarian 319 Big Moves Occur During Brief Trading Windows 321 Greater Volume Means Greater Sustainability 321 Making Up for Losses is Harder than Preventing Them 322 Bigger Things Take More Energy to Move 322 Rapid Rise, Rapid Fall 323 Dilution Disguises Losses 324 Buy the Rumor, Sell the Fact 324 Don’t Try Catching Falling Knives 325 Resistance Levels Can Flip 326 Chapter 19: Ten Key Considerations for Companies 327 Barriers to Entry 327 Competitive Advantages 328 Market Share (and Room for Growth) 329 Customer Diversity and the Company’s Reliance 330 Allies 331 Insider Ownership 331 Institutional Ownership 332 Positioning 333 The Secret of Flag Fall Fees 333 It’s All About Recurring Revenues and Attrition 334 Index 337

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Book SynopsisWritten in the 6th century BCE, Sun Tzu's The Art of War is still used as a book of military strategy today, as well as being extremely popular among politicians. Napoleon, Mae Zedong and Douglas MacArthur all claimed to have drawn inspiration from it. And beyond the world of war, modern-era business and management gurus have also applied Sun Tzu's ideas to politics and corporate strategy. In this Chinese-bound journal, each spread page has ample space for your thoughts and notes, and features a key, insightful quote from Sun Tsu's famous and much-read work. The book is robust enough to be unpacked and repacked. You could fill the pages of this journal while sitting on a mountaintop, on a railway platform, in your office lunch hour or in the privacy of your own home. Beautifully made with traditional Chinese bookbinding techniques, this is more than a hardwearing book. It is something exquisite to be cherished. The Art of War Journal is the perfect place for you to record your thoughts - and be inspired by ancient Chinese military wisdom.

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Book Synopsis''A powerful argument, and practical advice, on the importance of reclaiming your leisure time to live a happier and more fulfilling life'' - Gretchen Rubin, New York Times bestselling author of Better Than Before and The Happiness ProjectEncroaching work demands - coupled with domestic chores, overbooked schedules, and the incessant pinging of our devices - have taken a toll on what used to be our free time: the weekend. With no space to tune out and recharge, every aspect of our lives is suffering: our health is deteriorating, our social networks (the face-to-face kind) are dissolving and our productivity is down. The notion of working less and living more has given way to the belief that you must be ''on'' 24/7.Tired of suffering from Sunday-night let down, award-winning journalist Katrina Onstad pushes back against this all-work-no-fun ethos. Onstad follows the trail of people, companies and countries vigilantly protecting their time oTrade ReviewToo often we race through the week, only to find our weekends packed with countless errands and never-ending to-do lists. Before we know it, we've lost sight of what really makes us happy. In The Weekend Effect, Katrina Onstad offers a powerful argument, and practical advice, on the importance of reclaiming your leisure time to live a happier and more fulfilling life -- Gretchen Rubin, New York Times bestselling author of Better than Before and The Happiness ProjectThe Weekend Effect is a call to action - or even better - a call to inaction. It proves its case that by staking a claim to your weekend, your work and home life (and your health and wellbeing) benefit every day of the year. Take the time to read it like I did, over a weekend. It's a great way to start -- Kirstine Stewart, media and technology executive and author of Our TurnMasterfully researched and beautifully written, The Weekend Effect urgently makes the case that our hard won free time is essential to our survival, and needs to be reclaimed. Pick up this book, and get ready to rekindle your love of the weekend! Your emails can wait until Monday -- David Sax, author of The Revenge of AnalogToo often work and technology erode our ability to connect meaningfully face-to-face, intruding into the critical time we need to recharge ourselves. In Katrina Onstad's insightful and compelling book, THE WEEKEND EFFECT, she offers an urgent call to arms on the essential need to take back our weekends -- Dallas Hartwig, NY Times bestselling co-author of It Starts With FoodIn our frenetic era of total work devotion and breathless busyness, the idea of making time for leisure has become almost a sacrilege. But Katrina Onstad makes a compelling case in her terrific new book, The Weekend Effect, that true leisure - time for reflection, connection, play and joy - knits together the social fabric of community, soothes the weary soul and, at heart, is what makes life worth living. A welcome romp of a read -- Brigid Schulte, award-winning journalist and author of the New York Times bestselling Overwhelmed and director of The Better Life Lab at New AmericaThe Weekend Effect is a fastidiously researched book detailing how we collectively lost the art of weekending well... Onstad provides plenty for the stressed and time-poor to mull over -- Tanya Sweeney * Irish Times *

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Book SynopsisThe Best Story Wins provides fresh perspectives on the principles of Pixar-style storytelling, adapted by one of the studio’s top creatives to meet the needs of entrepreneurs, marketers, and business-minded storytellers of all stripes. Pixar movies have transfixed viewers around the world and stirred a hunger in creative and corporate realms to adopt new and more impactful ways of telling stories. Former Pixar and The Simpsons Animator and Story Artist Matthew Luhn translates his two and half decades of storytelling techniques and concepts to the CEOs, advertisers, marketers, and creatives in the business world and beyond. A combination of Luhn’s personal stories and storytelling insights, The Best Story Wins retells the “Hero’s Journey” story building methods through the lens of the Pixar films to help business minds embrace the power of storytelling for themselves!

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Book SynopsisRichard Pike is Emeritus Professor of Finance at the School of Management, University of Bradford. Bill Neale has lectured and researched at several UK Universities and is now freelancing. Saeed Akbar is a Professor in Accounting and Finance at the Hull University Business School, University of Hull. Philip Linsley is a Professor in Accounting and Finance at the University of York.Table of ContentsList of figures and tables Preface Authors' acknowledgements Publisher's acknowledgements Part I A framework for financial decisions An overview of financial management The financial environment Present values, and bond and share valuation Part II Investment decisions and strategies Investment appraisal methods Project appraisal – applications Investment strategy and process Part III Value, risk and the required return Analysing investment risk Relationships between investments: portfolio theory Setting the risk premium: the Capital Asset Pricing Model (CAPM) The required rate of return on investment Enterprise value and equity value Identifying and valuing options Part IV Short-term financing and policies Risk and treasury management Working capital and short-term asset management Short- and medium-term finance Part V Strategic financial decisions Long-term finance Returning value to shareholders: the dividend decision Capital structure and the required return Does capital structure really matter? Acquisitions and re-structuring Part VI International financial management Managing currency risk Foreign investment decisions Key issues in modern finance: a review Appendix A Solutions to self-assessment activities Appendix B Solutions to selected questions Appendix C Present value interest factor (PVIF) Appendix D Present value interest factor for an annuity (PVIFA) Glossary References Index

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Book SynopsisFrom the New York Times bestselling author of the book named the best investment book of 2017 comes The Behavioral Investor, an applied look at how psychology ought to inform the art and science of investment management.

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Book SynopsisAlan Calder is Group CEO of GRC International Group plc, the AIM-listed company that owns IT Governance Ltd.. He led the world's first successful implementation of BS 7799 (now ISO 27001) and was involved in developing a wide range of information security management training courses, accredited by the International Board for IT Governance Qualifications (IBITGQ). Steve Watkins is Executive Director at GRC International Group plc, chair of the UK ISO/IEC 27001 User Group and contracted technical assessor for UKAS. He is a member of the international technical committee responsible for the ISO 27000 family of standards, and chairs the UK National Standards Body's technical committee IST/33 (information security, cyber security and privacy protection) that mirrors it.Trade Review"This book is to ISO27002 what ISO27002 is to ISO27001 - it is the guidance to the standard's guidance. As such, it is the most impressively comprehensive guide to implementing ISO27001-level InfoSec in your organisation. It gives detailed understanding and insight about the motivation and purpose of the different controls that will help build a fit-for-purpose ISMS. Because of this, I chose it as the set book for the very popular Open University Introduction to InfoSec module." * Dr Jon Hall, Open University InfoSec Module Chair and Author *"A well-structured and informative book that deserves a place on the bookshelf of any ISMS lead implementer and an invaluable reference for organisations seeking accredited third-party certification." * Alastair Hunter - UKAS Information Assurance Technical Focus *Table of Contents Chapter - 01: Why is information security necessary?; Chapter - 02: The UK combined code, the FRC risk guidance and Sarbanes–Oxley; Chapter - 03: ISO27001; Chapter - 04: Organizing information security; Chapter - 05: Information security policy and scope; Chapter - 06: The risk assessment and Statement of Applicability; Chapter - 07: Mobile devices; Chapter - 08: Human resources security; Chapter - 09: Asset management; Chapter - 10: Media handling; Chapter - 11: Access control; Chapter - 12: User access management; Chapter - 13: System and application access control; Chapter - 14: Cryptography; Chapter - 15: Physical and environmental security; Chapter - 16: Equipment security; Chapter - 17: Operations security; Chapter - 18: Controls against malicious software (malware); Chapter - 19: Communications management; Chapter - 20: Exchanges of information; Chapter - 21: System acquisition, development and maintenance; Chapter - 22: Development and support processes; Chapter - 23: Supplier relationships; Chapter - 24: Monitoring and information security incident management; Chapter - 25: Business and information security continuity management; Chapter - 26: Compliance; Chapter - 27: The ISO27001 audit

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Book SynopsisGlenn Templeman has breadth and depth of HR and business partnering experience gained over a twenty-year career thinking about or being an HR business partner across the public, private and not-for-profit sectors. Based in London, UK, he is currently an HR consultant within the management consulting industry working with government and public sector clients.Trade Review"Developing a strategic mindset is an essential skill for all HR professionals. It is never too early to develop such a mindset and this book neatly shows you how." * Dr Dina Gray, Strategy Academic and Consultant *"A step-by-step roadmap on how to be a simply brilliant and fulfilled HR Business Partner. Eloquent, funny and thought-provoking by turn, in an age of machine learning and HR bots, it is heartening to focus on the 'human' nature of this role and how a really effective HR partner to a business area can make a transformative difference. Sage advice for all in HR, regardless of which stage of their career." * Sarah Stacey, Director HR Business Partnering, NATS *"A compelling read for both aspiring and practicing HR Business Partners, written in a style that is informative and relatable and equipping those navigating the perennial challenges of this keystone HR role." * Nick Sloan FCIPD, HR Transformation Specialist, Management Consulting Industry *"A great insight into strategic thinking with practical applications and a wealth of real experiences. A valuable read for all those in HR who want to make a difference." * Nigel Daly, Fellow CIPD, HR L&D specialist *"The HR Business Partner Handbook is one that the profession has been waiting for. It is a complete guide to understanding the depth and breadth of the role of a HR Business Partner and the value it can bring any organization. Coupled with expert insights from Glenn, it will help you to achieve day-to-day excellence through its informative and empowering approach as it sets out expectations to help anyone be an awesome HRBP. Whether you're new to HR or looking to transition from a HR generalist or specialist role, this incredibly practical guide is a must-read on your journey." * Andrew Mina, People and Customer Experience Manager, HR SaaS company *"This is an incredibly helpful, easy-to-read book with a witty slant. It provides wise advice and is an essential read for HR professionals and people leaders alike." * Rachel Gardner-Poole, Chief Operating Officer, innovation & technology sector *"This is an excellent read. It provides valuable insights, guidance and advice to someone starting out on the course of becoming an HR Business Partner - the sorts of insights which you don't normally get from a textbook. It gives the reader a glimpse into the author's own personal story and his views on what makes a strategic HR business partner stand out. It is thought provoking and offers a really interesting perspective." * Elaine McIlroy Employment and Immigration Law Firm Partner *Table of Contents Chapter - 00: Introduction - A well-trodden path should be easy to follow; Section - ONE: The foundational structure; Chapter - 01: Knowing HR; Chapter - 02: Knowing the business; Chapter - 03: Adding value; Section - TWO: The people fundamentals; Chapter - 04: Always listen to people; Chapter - 05: The power of empathy; Chapter - 06: The protection of perception; Chapter - 07: The moral and ethical compass; Chapter - 08: Style, service and subservience; Chapter - 09: Humble headlines; Section - THREE: The road to strategic; Chapter - 10: The active application of procrastination; Chapter - 11: Say no to strangers; Chapter - 12: Ever the pragmatist; Section - FOUR: The clever stuff; Chapter - 13: Strategic is a mindset; Chapter - 14: Don’t treat the symptoms; Chapter - 15: Tell me a story; Section - FIVE: The warning signs; Chapter - 16: Don’t throw nuts; Chapter - 17: Progression over promotion; Chapter - 18: Epilogue

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Book SynopsisDiscover the meaning of the latest trends in the luxury industry with this resource from leading voices in the field The thoroughly revised Second Edition of The Road to Luxury: The New Frontiers in Luxury Brand Management delivers a comprehensive overview of the foundations of, and new developments in, luxury brands. The book discusses a new wave of mergers and acquisitions, the rise of Gucci, the growth of Balenciaga, a variety of new collaborations between different companies, a growing support for sustainability, and the COVID-19 pandemic. Readers will also benefit from the inclusion of: An insightful analysis of the impact and meaning of the COVID-19 for the luxury industry, particularly for market growth in China The creation of savoir faire and business plan competitions in the luxury industry LVMH''s sponsoring of Viva Technology Perfect for students in MBA programs or taking degrees or courses in LuxurTable of ContentsAcknowledgments xi About the Authors xv Prologue xvii Part I: Understanding the Luxury Business 1 Chapter 1: Introduction— Definition and Crisis of Luxury 2 Issues of Defining Luxury 3 Crisis 5 The Luxury Industry 7 Reaction to the Crisis of Global Markets 9 The Effect of a Crisis on the Luxury Industry 17 Strategic Response to Crisis 19 Conclusion 25 Chapter 2: Evolution of the Global Luxury Market 27 Evolution 30 How Has It Changed? 36 Luxury Industry Trends 39 Conclusion 48 Chapter 3: Who’s Who of Luxury 49 The Consumers 50 The Actors 52 Conclusion 94 Chapter 4: Branding 97 Market Saturation 98 Luxury Marketing: Highly Creative and Selective 101 The Nine Ps of Luxury Brand Marketing for the Nomad of Tomorrow 111 Discussion 134 Conclusion 134 Chapter 5: Brand Identity, Ethos, Clients 137 Brand Identity 138 Ethos 144 Clients 149 Discussion 154 Pricing of Luxury Goods 155 Conclusion 160 Part II: Luxury Management and Markets 161 Chapter 6: Family- Run Houses, Corporatization, and New Entrants 162 What Is a Family- Run Business? 165 Family- Run Business During a Crisis 183 Family- Run Businesses of the Future: Corporatization 184 Changes During the Transition from a Family- Run Business Model to That of a Corporation 190 Entrepreneurs and New Entrants into Existing Markets 194 Trends and Discussion 198 Conclusion 202 Chapter 7: Management Styles in the Luxury Industry 203 Path Dependency and Its Influence on Management Styles 205 Managing Paradoxes 210 Examples of Styles 218 Analysis 237 Conclusion 240 Chapter 8: Skills 244 Craftsmanship Through History 248 Entrepreneurial Designers 253 The Sales Team 253 Professional Managers 257 Perspective of the Conglomerates 259 Managing Talent 262 Conclusion 275 Chapter 9: Managing Operations and Supply Chain in the Luxury Business 279 The Challenge 282 The Global and the Local Supply Chain 285 Customer Relationship Management and Customer Experience 295 Conclusion 300 Chapter 10: Services: The Point of Sale 304 Issues at Point of Sale 307 The Customer Experience Dimension 311 The Service Dimension 316 The Phygital Dimension 319 Conclusion 327 Part III: Contemporary Issues and the New Frontiers 331 Chapter 11: Digitalization of Retail— E- commerce, Platforms, and Omnichannel 332 Introduction 332 Evolution of Distribution and Retailing 335 Conclusion 381 Chapter 12: Sustainability, Circularity, and the New Era of Luxury 384 Introduction 384 Definitional Issue and “the Right Strategy” 385 Social, Environmental, and Economic Challenges 387 The Social Challenge 388 The Environmental Challenge 389 The Economic Challenge 394 The Three Challenges 395 Forces Shaping the Sustainability Model for Luxury Business 396 Sustainable Business Model Best Practice for the Luxury Business 410 Conclusion 416 Chapter 13: New Markets and the Future 419 A Consolidated Industry 420 The Frontier Markets 421 The Pandemic Aftermath 433 The Future 440 The New Frontier 443 Chapter 14: Epilogue: How to Create a Luxury Brand 449 Case Studies on Luxury Entrepreneurship 451 Revisiting the 9Ps as the Essentials of Building a Luxury Brand 465 Expanding into International Markets as a Way of Growth for Emerging Brands in Frontier Markets 471 Research Design, Methodology, and Data Collection 475 Index 481

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Book SynopsisFrom Jim Collins, the most influential business thinker of our era, comes an ambitious upgrade of his classic, Beyond Entrepreneurship, that includes all-new findings and world-changing insights.What''s the roadmap to create a company that not only survives its infancy but thrives, changing the world for decades to come? Nine years before the publication of his epochal bestseller Good to Great, Jim Collins and his mentor, Bill Lazier, answered this question in their bestselling book, Beyond Entrepreneurship.Beyond Entrepreneurship left a definitive mark on the business community, influencing the young pioneers who were, at that time, creating the technology revolution that was birthing in Silicon Valley. Decades later, successive generations of entrepreneurs still turn to the strategies outlined in Beyond Entrepreneurship to answer the most pressing business questions. BE 2.0 is a new and improved version of the book that Jim Collins and Bill Lazier wrote years ago. In BE 2.0, Jim Collins honors his mentor, Bill Lazier, who passed away in 2005, and reexamines the original text of Beyond Entrepreneurship with his 2020 perspective. The book includes the original text of Beyond Entrepreneurship, as well as four new chapters and fifteen new essays. BE 2.0 pulls together the key concepts across Collins'' thirty years of research into one integrated framework called The Map. The result is a singular reading experience, which presents a unified vision of company creation that will fascinate not only Jim''s millions of dedicated readers worldwide, but also introduce a new generation to his remarkable work.

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