Business, Finance & Law Books
John Wiley & Sons Inc Research Methods For Business
Book SynopsisTable of ContentsAbout the Authors xxi Preface xxiii Acknowledgements xxv 1 Introduction to Research 1 Introduction 1 Types of Business Research: Applied and Basic 4 Managers and Research 7 Internal Versus External Consultants/Researchers 9 Knowledge about Research and Managerial Effectiveness 11 Ethics and Business Research 11 Summary 12 Discussion Questions 13 Case: The Laroche Candy Company 14 Case Questions 15 2 The Scientific Approach and Alternative Approaches to Investigation 16 Introduction 16 The Hallmarks of Scientific Research 17 The Hypothetico-Deductive Method 20 Alternative Approaches to Research 22 A Pragmatic Approach to Research 24 Summary 32 Discussion Questions 32 3 Defining the Management Problem 34 Introduction 34 Looking for Decision Opportunities or Areas for Improvement 35 Fixing Situations that are Broken 37 Providing Feedback to the Client Organization 46 Managerial Implications 46 Summary 47 Discussion Questions 48 Appendix: Background Information on the Organization 49 4 Defining the Research Problem 51 Introduction 51 The Management Problem 51 Defining the Research Problem 51 The Research Proposal 58 Managerial Implications 60 Ethical Issues in the Preliminary Stages of Investigation 61 Summary 62 Discussion Questions 62 5 The Critical Literature Review 64 Introduction 64 How to Approach the Literature Review 66 Ethical Issues 71 Summary 73 Discussion Questions 73 Practice Project 74 Appendix: Some Online Resources Useful for Business Research 75 6 Theoretical Framework and Hypothesis Development 83 Introduction 83 The Need for a Theoretical Framework 84 Variables 85 How Theory is Generated 92 7 Elements of Research Design 103 Introduction 103 The Research Design 103 Elements of Research Design 104 Mixed Methods 113 Trade-offs and Compromises 114 Managerial Implications 115 Summary 115 Discussion Questions 116 8 Interviews 117 Introduction 117 Primary Data Collection Methods 117 Interviews 118 Advantages and Disadvantages of Interviews 126 Summary 127 Discussion Questions 128 9 Observation 129 Introduction 129 Definition and Purpose of Observation 130 Four Key Dimensions that Characterize the Type of Observation 130 Two Important Approaches to Observation 132 Advantages and Disadvantages of Observation 139 Summary 141 Discussion Questions 141 10 Administering Questionnaires 143 Introduction 143 Types of Questionnaires 143 Guidelines for Questionnaire Design 146 International Dimensions of Surveys 155 Review of the Advantages and Disadvantages of Different Data Collection Methods and When to Use Each 157 Multimethods of Data Collection 157 Managerial Implications 158 Ethics in Data Collection 158 Summary 159 Discussion Questions 160 11 Experimental Designs 164 Introduction 164 The Lab Experiment 166 The Field Experiment 170 External and Internal Validity in Experiments 170 Types of Experimental Design and Validity 177 Simulation 182 Ethical Issues in Experimental Design Research 182 Managerial Implications 183 Summary 184 Discussion Questions 185 Appendix: Further Experimental Designs 187 12 Measurement of Variables: Operational Definition 190 Introduction 190 How Variables are Measured 190 Operational Definition (Operationalization) 192 International Dimensions of Operationalization 196 Summary 196 Discussion Questions 197 13 Measurement of Variables: Scaling, Reliability and Validity 198 Introduction 198 Four Types of Scales 198 Rating Scales 202 Ranking Scales 207 International Dimensions of Scaling 208 Goodness of Measures 208 Reflective Versus Formative Measurement Scales 212 Summary 213 Discussion Questions 214 Appendix: Examples of Some Measures 216 14 Sampling 221 Introduction 221 Population, Element, Sample, Sampling Unit and Subject 222 Sample Data and Population Values 224 The Sampling Process 225 Probability Sampling 228 Non-Probability Sampling 232 Intermezzo: Examples of When Certain Sampling Designs Would Be Appropriate 236 Issues of Precision and Confidence in Determining Sample Size 241 Sample Data and Hypothesis Testing 244 The Sample Size 246 Sampling as Related to Qualitative Studies 249 Managerial Implications 250 Summary 250 Discussion Questions 252 15 Quantitative Data Analysis 254 Introduction 254 Getting the Data Ready for Analysis 255 Getting a Feel for the Data 260 Excelsior Enterprises: Descriptive Statistics Part 1 269 Testing the Goodness of Measures 270 Excelsior Enterprises: Descriptive Statistics Part 2 273 Summary 276 Discussion Questions 276 16 Quantitative Data Analysis: Hypothesis Testing 279 Introduction 279 Type I Errors, Type II Errors and Statistical Power 279 Choosing the Appropriate Statistical Technique 280 Excelsior Enterprises: Hypothesis Testing 300 Big Data Mining and Operations Research 302 Some Software Packages Useful for Data Analysis 303 Summary 304 Discussion Questions 304 17 Qualitative Data Analysis 307 Introduction 307 Three Important Steps in Qualitative Data Analysis 307 Reliability and Validity in Qualitative Research 319 Some Other Methods of Gathering and Analysing Qualitative Data 320 Big Data 321 Summary 321 Discussion Questions 322 18 Conclusions 323 Introduction 323 Conclusions and Recommendations: Where Your Journey as a Researcher Ends 324 Incorrect or Flawed Forms of Reasoning 332 Summary 334 Discussion Questions 335 19 The Research Report 337 Introduction 337 The Written Report 337 Contents of the Research Report 340 Oral Presentation 346 Summary 349 Discussion Questions 349 Appendix: Examples 350 Report 1: Sample of a Report Involving a Descriptive Study 350 Report 2: Sample of a Report offering Alternative Solutions and Explaining the Pros and Cons of Each Alternative 353 Report 3: Example of an Abridged Basic Research Report 355 A Final Note to Students 359 Statistical Tables 361 Glossary 371 Bibliography 381 Index 389
£51.29
Little, Brown Book Group Flip the Script
Book SynopsisThis book will change the way you think about persuasion, and have you closing deals in no time.These days, it''s just not enough to make a great pitch. Over decades of being marketed, pitched, sold (and lied) to, we''ve grown resistant to sales persuasion. The moment we feel pressured to buy, we pull away. And if we''re told what to think, our defences go up.That''s why Oren Klaff, bestselling author of Pitch Anything, has devised a new approach to persuasion based on a simple insight: everyone trusts their own ideas. Instead of pushing your idea on your buyer, guide them to discover it on their own and they will get excited about it. They''ll buy in and feel good about the chance to work with you. In Flip the Script, Klaff breaks down this insight into a series of actionable steps.You will learn how to:*Achieve Status Alignment: Use a status tip-off, a strategically placed remark that identifies you as an insider who can relaTrade ReviewOren Klaff is one of the most engaging writers in the business world today. Flip the Script is hugely entertaining - you'll find yourself eagerly turning the pages, engrossed in Klaff's remarkable tales of dealmaking . . . then suddenly look up and realise he's just taught you a whole new set of complex sales techniques, and somehow made it fun -- Matthew Dixon, coauthor of The Challenger SaleIn Flip the Script Oren Klaff gives readers powerful tools that will help them get what they want. Instead of trying to convince people to buy what you're selling, his techniques will show you how to create an entirely different dynamic. A game-changing read -- Daymond John, costar of Shark Tank and author of The Power of Broke and Rise and GrindOren Klaff should have been a spy. He could recruit and sell to anyone. The stories in this book will keep you on the edge of your seat and show you how a true master of influence operates. In these pages, Oren shares the tradecraft you need to close any kind of deal -- Jason Hanson, former CIA officer and author of Spy Secrets That Can Save Your LifeFlip the Script is the rare book that shows you how to increase your influence at work and at home. Oren Klaff's methods are both intuitive and completely actionable. This book is loaded with real-world examples, some radical, some surprising, but all incredibly useful -- Jonah Berger, author of ContagiousFlip the Script is a riveting book. This critically important handbook of influence principles is culled and perfected from Oren Klaff's remarkable career as an investment banker. Refreshing, insightful and, above all, incredibly useful, this book gives you the tools to create influence with integrity. It's a great read -- Phil Jones, author of Exactly What to Say
£11.69
Headline Publishing Group Ogilvy on Advertising in the Digital Age
Book SynopsisDavid Ogilvy is remembered as one of the most influential admen of all time. His bestselling book Ogilvy on Advertising gave no-nonsense, essential advice to those in marketing, PR, advertising and other related industries wanting to improve their success rate. It has become the industry handbook. Ogilvy wrote his book before the Digital Revolution, and in this sequel, Miles Young brings the same erudite scrutiny to advertising in the digital age as he examines the challenges that agencies and their clients have faced with the arrival of 'digital'. He demonstrates how to respond astutely and successfully to the myriad possibilities the digital world has to offer. The book is comprehensive in its reach, touching on all areas, from brand response to social media, pervasive creativity, smart content and good storytelling, to cautions about the power of big data, and what we can learn from the latest neuroscience findings and emerging markets. Backed up by sound research and an illustrious career working out of offices in the UK, US and Hong Kong, Young cuts through the 'noise' surrounding digital to outline some essential truths and offer sound practical advice. Trade ReviewIn this stylish textbook for students of advertising, Ogilvy & Mather nonexecutive chairman Young offers a smart take on the current state of advertising and how his storied firm has evolved as society has been transformed by the internet … Publishers Weekly Table of ContentsOverture • Section I Content and the New World: The Digital Revolution, Pervasive Creativity, The Post-Modern Brand, Globalization 3.0, Today's Brand • Section II The Faces of Content/How to Bring Content to Life: Storytelling, The Taxonomy of Content, Creativity and Technology, Distribution Systems of Content, Creating Content • Section III The Fuel of Content Data: Levers of Content • Section IV Clients, Culture and Courage • Epilogue: Agility and the Agency of the Future.
£27.00
Bloomsbury Publishing PLC Strategy and Human Resource Management
Book SynopsisStrategy and Human Resource Management is concerned with examining how HR strategy impacts on an organisation's chances of survival and its relative success, and with understanding how it varies across important organisational, industry and societal contexts. It takes an analytical approach, which examines and explains what managers do and why they do it before offering any sort of prescription for what the authors think they should do. This approach is grounded in research but is brought to life with examples, cases and vignettes to offer a practice-orientated analysis of the subject. As well as explaining important general principles in strategic HRM, critical features of the different contexts in which they are applied are examined. For this fifth edition, there is increased coverage of contemporary topics, including capital markets and increasing financialisation, Industry 4.0, the shaping of employee voice under different varieties of capitalism and the effects of austerityTable of ContentsIntroduction Acknowledgements Part 1 Foundations 1. Human resource management: what and why? 2. Strategy and strategic management Part 2 General Principles 3. Strategic HRM: 'best fit' or 'best practice'? 4. Strategic HRM and sustained competitive advantage 5. Building a workforce: the challenge of interest alignment 6. Employee voice, social legitimacy and strategic negotiations 7. Workforce performance and the 'black box' of HRM Part 3 Specific contexts 8. HR strategy in manufacturing 9. HR strategy in services 10. HR strategy in multidivisional firms 11. HR strategy in multinational firms 12. Reviewing and enhancing HR strategy References Index
£49.49
Harvard Business Review Press HBR's 10 Must Reads 2023: The Definitive
Book SynopsisA year's worth of management wisdom, all in one place.We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.This book will inspire you to: Adopt the best practices for creating a truly flexible workplace Refocus your strategy to prioritize the few initiatives with the greatest potential impact Navigate the challenges of role transitions--and learn how those in changing roles can get up to speed faster Implement diversity training that will help employees overcome bias and commit to improvement Overcome roadblocks during the innovation process so rapid experimentation will pay off Lead with a commitment to sustainability This collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G.S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
£16.14
Quercus Publishing The Digital Marketing Handbook
Book SynopsisFrom strategist, speaker and podcaster Alice Benham comes The Digital Marketing Handbook - an expert guide covering the fundamentals of marketing, filled with case studies and interviews with industry insiders.There''s so much marketing expertise out there but how should people know what to listen to? How to implement it? Or where to start? By covering the fundamentals of marketing, this book will act as a north star for small business owners looking to grow. Like Alice herself, the book is honest, practical, engaging and actionable - no fluff or complication allowed - and will help you build a community, get visible and make sales. Rooted in theory but with real-life experiences and case studies from entrepreneurs who have made digital marketing work for them, the book will leave you with the clarity and systems to take your business to the next level. An indispensable resource for small business owners, freelancers, entrepreneurs and marketing students.
£19.80
Penguin Books Ltd It's OK To Be Angry About Capitalism
Book SynopsisTHE SUNDAY TIMES AND NEW YORK TIMES BESTSELLER'Galvanizing and uplifting' The Guardian'Bernie Sanders has changed US politics forever' Owen JonesIt's OK to be angry about capitalism. It's OK to want something better. Bernie Sanders takes on the 1% and speaks blunt truths about a system that is fuelled by uncontrolled greed, and rigged against ordinary people. Where a handful of oligarchs have never had it so good, with more money than they could spend in a thousand lifetimes, and the vast majority struggle to survive. Where a decent standard of living for all seems like an impossible dream.How can we accept an economic order that allows three billionaires to control more wealth than the bottom half of our society? How can we accept a political system that allows the super-rich to buy elections and politicians? How can we accept an energy system that rewards the fossil fuel corporations causing the climate crisis? How can we let it happen any longer? We must demand fundamental economic and political change. This is where the path forward begins.It's OK To Be Angry About Capitalism presents a vision of what would be possible if the political revolution took place. If we would finally recognize that economic rights are human rights, and work to create a society that provides them. This isn't some utopian fantasy; this is democracy as we should know it. Is it really too much to ask?Trade ReviewAn attack on the status quo from every conceivable direction ... galvanising and uplifting ... Precisely because Sanders is such a straightforward thinker and writer, he insists on some facts that the political establishment - on both sides - wilfully ignores. * The Guardian *I can't wait until everybody reads this book... it's like holding a little piece of hope in your hands. -- Emma DabiriBernie Sanders opens his latest book with a compelling thought: conventional wisdom says you get more conservative in politics as you grow older, but he finds himself going the opposite direction. The 81-year-old writes exactly how he speaks - with passion and in his signature blunt style ... The book embodies Sanders' politics. -- Prudence Wade * The Independent *Sanders lays forth a well-reasoned platform of programs to retool the American economy for greater equity ... the plutocrats might want to take cover. * Kirkus *Our favorite democratic socialist ... Yes, it is okay to be angry about capitalism, and it's even better to do something about it. -- Yaseen Al-Sheikh * Jacobin *A noble purpose ... a powerful new book. -- Charles Kaiser * The Guardian *Reality keeps endorsing Bernie Sanders. Pass it on. -- Naomi KleinA message of hope and courage - that collective action can rid the world of injustice. -- Owen JonesGives us a glimpse of what politics could be like. -- Yanis VaroufakisOnly Bernie Sanders can break the power of capitalism. -- Paul MasonA decent, honest person. It's pretty unusual in the political system. -- Noam ChomskySanders' success today shows that much of America is tired of rising inequality and these so-called political changes and intends to revive both a progressive agenda and the American tradition of egalitarianism. -- Thomas Piketty
£10.44
Planeta Publishing Hábitos Atómicos: Cambios Pequeños, Resultados
Book Synopsis
£12.34
Adams Media Corporation Stock Market 101 2nd Edition
Book SynopsisDiscover the ins and outs of Wall Street with the 2nd edition to the engaging, informative, and easy-to-navigate guide to investing with all-new entries and updates throughout.Investing for the first time can be intimidating. In easy-to-understand language, Stock Market 101, 2nd Edition provides the groundwork needed to begin building knowledge on the stock market. It cuts out the boring explanations of basic investing, and instead provides hands-on lessons that keep you engaged as you learn how to build a portfolio and expand your wealth. Full of basic definitions and real-life examples, Stock Market 101, 2nd Edition alleviates any uneasy or overwhelmed feelings during your first steps toward your investment goals. From bull markets to bear markets to sideways markets, this primer is packed with hundreds of entertaining tidbits and concepts that you won’t be able to get anywhere else. So whether you’re looking to master the major princi
£10.44
Penguin Books Ltd Left Behind
Book SynopsisA FINANCIAL TIMES BEST BOOK OF 2024The world-renowned economist offers a ground-breaking new vision for inclusive prosperityLeft behind places can be found in prosperous countriesfrom South Yorkshire, integral to the industrial revolution and now England's poorest county, to Barranquilla, once Colombia's portal to the Caribbean and now struggling. More alarmingly, the poorest countries in the world are diverging further from the rest of humanity than they were at the start of this century. Why have these places fallen behind? And what can we do about it? World-renowned development economist Paul Collier has spent his life working in neglected communities. In this book he offers his candid diagnosis of why some regions and countries are failing, and a new vision for how they can catch up. Collier lays the blame for widening inequality on stale economic orthodoxies that prioritize market forces to revive left behind regions, and on the arrogant, hands-off and one-size fits all approach of centralized bureaucracies like the UK Treasury. As a result, Collier argues, the UK has become the most unequal and unfair society in the western world. Yet the core message of Left Behind is hopeful: bringing together encouraging case studies of recovery from around the world, Collier shows how renewal is achievable through a combination of collective learning, moral leadership and local agency. With keen insight, he draws lessons from such seemingly disparate fields as behavioural psychology, evolutionary biology and moral philosophy to share a bold, galvanizing vision for a more inclusive, prosperous world.
£21.25
McGraw-Hill Education Understanding Business 2024 Release ISE
Book SynopsisNickels/McHugh/McHugh, Understanding Business is a market-leading product that meets the needs of nearly all classrooms, no matter the size, teaching modality or learning objectives. The content is unmatched in depth, breadth, currency and relevancy, and is presented in an extremely readable format for students with all learning styles. A wealth of technology solutions through McGraw Hill Connect engages students, enriches learning, furthers understanding, and simplifies instructors' assessment processes. Understanding Business is the Gold Standard in teaching resources with course supplements tightly aligned with chapter concepts to enhance retention and boost student engagement.
£51.29
David & Charles Porsche Boxster and Cayman: The 981 series 2012
Book SynopsisThe definitive history of the Porsche 981-series Boxsters and Caymans, with all major markets looked at in detail to cover all variants and to put the story into perspective. Illustrated throughout with contemporary photography sourced from the factory, this book serves as the perfect guide to this generation of open and closed cars in all its forms. Written by an acknowledged Porsche expert, with the full co-operation of the factory.Table of Contents1. Boxster & Cayman Heritage 2. Birth of a New Generation 3. The Early Production Models 4. Expanding The Range 5. End of the Line A1. Year-by-Year Range Details A2. Engine Specifications A3. Chassis Numbers A4. Production Figures
£41.25
Pearson Education Limited Logistics and Supply Chain Management
Book SynopsisMartin Christopher is Emeritus Professor of Marketing & Logistics at Cranfield School of Management. He also chairs the Advisory Board of the internationally renowned Centre for Logistics and Supply Chain Management. Martin's work in the field has gained international recognition & he's a regular contributor to conferences and workshops around the world.Trade Review“Major world events in recent years – ranging from the Covid-19 pandemic, blockage of the Suez Canal and war in Ukraine – have highlighted the critical role played by logistics and supply chain management in the global economy and have brought these subjects to the forefront of public interest. This important book by one of the leading thinkers in the field is essential reading not just for practitioners and students of these subjects, but for everyone with a keen interest in how logistics activities and supply chain designs shape our everyday lives. The clear text and logical flow of chapters, augmented by a range of interesting and diverse case examples, take the reader on a journey of discovery into how today's supply chains should be structured and managed.” Professor John Mangan, Chair in Marine Transport & Logistics, School of Engineering, Newcastle University, UK “It should not have needed a global pandemic and a war in Europe to raise the importance of building and managing resilient supply chains. The techniques to achieve this are not new, achieving value has always been the goal, and the latest edition of this excellent book lays these out in a clear and compelling manner. It is updated to embrace digitisation, address the sustainability imperative, and is set in today's context of volatility and disruption. Procurement and supply chain professionals can learn from this book as part of their continuing professional development.” Malcolm Harrison, CEO, Chartered Institute of Procurement & Supply “Since the first edition was published thirty years ago, this book has become one of the leading texts on logistics and supply chain management, providing guidance both to students and practitioners. The author provides valuable insights into how performance in these vital business processes can be improved and sustained.” Yossi Sheffi, Eliza Gray II Professor of Engineering Systems, MIT, USA “Martin Christopher's latest book captures the entire evolution of logistics and supply chain thinking and associated concepts through to current times, including digitisation, new business models, sustainability, and perspectives on what we can expect to see in the years ahead. It is comprehensive, and beautifully illustrated with examples and short case studies. A must read for students and managers alike.” Dr John Gattorna, Global Supply Chain ‘thought leader' and Author “Excellence in Supply Chain Management is imperative in today's commercial environment, it is the heartbeat of the enterprise significantly influencing its success / failure and when orchestrated correctly will assure the right balance of growth, cash and cost. The utopia of Supply Chain Excellence requires transparency, real time visibility, collaboration and digital integration end to end to empower relationships with customers and suppliers, thus facilitating optimal fulfilment and perfect order achievement. In this valuable guide the author addresses how end to end processes, systems, tools and competencies must be designed and managed to achieve success in the marketplace.” Stuart Whiting, Senior Vice President, Logistics and Planning, Global Supply Chain, Schneider ElectricTable of Contents1. Logistics, the Supply Chain and Competitive Strategy 2. Delivering Customer Value 3. Going to Market 4. Measuring Logistics Costs and Performance 5. Matching Supply and Demand 6. Creating the Responsive Supply Chain 7. Strategic Lead-Time Management 8. The Synchronous Supply Chain 9. Complexity and the Supply Chain 10. Managing the Global Pipeline 11. Service Logistics 12. Managing Risk in the Supply Chain 13. The Era of Network Competition 14. Overcoming the Barriers to Supply Chain Integration 15. The Sustainable Supply Chain 16. The Digital Supply Chain 17. Sourcing and supply management 18. The Supply Chain of the Future
£42.30
BIS Publishers B.V. Design Journeys through Complex Systems: Practice
Book SynopsisDesign Journeys for Complex Systems is a designer's handbook to learn systemic design tools to engage stakeholder groups in collaborative design to address complex societal systems. Systemic design uses systems thinking and service design to address large-scale societal contexts and complex socio-technical systems. These are contexts characterized by social and technological complexity, high uncertainty, and often problematic outcomes. Using a tour guide metaphor, the book trains people's mindsets and provides tools for dealing with hyper complexity, to enable understanding of systemic problems, and to build capacity to collaborate in teams to produce action proposals.
£28.00
Bloomsbury Publishing PLC Building Better Boards
Book SynopsisAn examination of the true role of governance as a driver of high-quality strategic decision-making, which can help an organization achieve its strategic objectives more efficiently and effectively.Many boards approach the subject of governance from a compliance perspective, which leaves value lying on the table. When boards complain that we''re spending too much time on governance, what they''re usually referring to is ''compliance''. A compliance focus leads to an emphasis on governance as an area of subject-matter expertise, a cost, an overhead, a back-office activity, something which ''has to be done'' to satisfy regulation and Code. It manifests itself through a culture of box-ticking. Directors and senior management perceive, and derive, little value from the exercise.Seamus Gillen believes that governance is a commercial discipline, providing a fundamental underpin to the process of value creation, value protection and value preservation. Governance dri
£25.50
Harvard Business Review Press Getting Along: How to Work with Anyone (Even
Book SynopsisNamed one of "22 new books…that you should consider reading before the year is out" by Fortune"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's WeeklyA research-based, practical guide for how to handle difficult people at work.Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career.In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now?Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.Trade Review"a brilliant, easy-to-read book on how to deal with any type of colleague who may cross your path. Using research, plus interviews and her own personal experiences, Gallo has written a book that is to the point, practical and encouraging." — Institute of Leadership and Management Edge magazine"Getting Along by Amy Gallo is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process." — SHRM (Society of Human Resource Management)Named one of The Best Leadership Books of 2022 by LeadershipNow.com"[Amy Gallo] has a long record of writing accessibly about workplace dynamics. Dealing with tormentors and other tricky colleagues is hard, but for each of the character types, Gallo sets out step-by-step tactics. Most of all, she encourages us to understand the underlying issues before we react to problem colleagues" — Financial Times"The bottom line is that Getting Along can give you confidence to try to improve tough relationships at work (including ones where you might be part of the problem.)" — Charter (charterworks.com)Named a Top Voice in Gender Equity by LinkedInAdvance Praise for Getting Along:"We all go to work with a relationship résumé that shapes how we feel about ourselves, how we trust, how we communicate, and how we manage conflict. Getting Along offers a clear guide to navigating the murky waters of relationships at work." — Esther Perel, psychotherapist; New York Times bestselling author; host, Where Should We Begin? and How's Work? podcasts"Amy Gallo is that rare combination of a first-class thinker and a wonderful writer. Getting Along tells us how to work well, even with that jerk we wish would get another job. Highly recommend." — Daniel Goleman, bestselling author, Emotional Intelligence and Social Intelligence"Getting Along is both practical and wise. And Amy Gallo is exactly the person you want by your side for the next step of your professional journey." — Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School; author, The Fearless Organization"An accessible, actionable book about how to navigate your toughest collaborations—and turn them into some of your most rewarding work relationships." — Adam Grant, #1 New York Times bestselling author, Think Again; host, TED WorkLife podcast"A must-have for everyone in the workforce. Amy Gallo's handbook is a treasure chest of practical, evidence-based tips. I will be referring to and recommending this essential guide for years to come!" — Dolly Chugh, author, The Person You Mean to Be and A More Just Future"If you've ever lost sleep over a relationship at work, this book is for you. Amy Gallo has written a research-backed guide filled with relatable stories to help you turn the most complicated interactions into something to learn from." — Linda A. Hill, Wallace Brett Donham Professor of Business Administration, Harvard Business School; coauthor, Collective Genius and Being the Boss"In this wise and deeply researched book, Amy Gallo has presented a powerful and actionable framework for dealing with difficult coworkers. No matter your situation, better working relationships start here." — Daniel H. Pink, #1 New York Times bestselling author, The Power of Regret, WHEN, and DRIVE
£19.95
John Murray Press The Art of Quiet Influence: Timeless Wisdom for
Book SynopsisAnyone can be a quiet influencer. But not everyone knows how."A tremendous and relevant read!" Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author of The Speed of TrustDrawing on the enduring wisdom of the Buddha, Confucius, Rumi, Gandhi and others, The Art of Quiet Influence shows anyone, not just bosses, how to use influence without authority, a key mindfulness principle, to get things done at work and in life. Through the classic wisdom of 12 Eastern sages, relevant insights from influence research, and anecdotes and advice from 25 contemporary experts, Davis lays out a path for becoming a "mainspring," the unobtrusive yet powerful influencer first introduced in her book The Greats on Leadership.Organized around three core influence practices - Invite Participation, Share Power, and Aid Progress - readers will learn how to take mindfulness practice "out of the gym and onto the field," while gaining the confidence and practical know-how to be influential in whatever role they occupy.
£10.44
HarperCollins Publishers Inc What I Wish I Knew When I Was 20 10th
Book SynopsisA revised and updated edition of the international bestsellerInspiring readers all over the globe to reimagine their future, this revised and updated edition of What I Wish I Knew When I Was 20 features new material to complement the classic text. Major life transitions such as leaving the protected environment of school or starting a new career can be daunting. It is scary to face a wall of choices, knowing that no one is going to tell us if we make the right decision. There is no clearly delineated path or recipe for success. Even figuring out how and where to start can be a challenge.As head of the Stanford Technology Ventures Program, Tina Seelig’s job is to guide her students as they make the difficult transition from the academic environment to the professional world—providing tangible skills and insights that will last a lifetime. Seelig is a wildly popular and award-winning teacher and in What I Wish I Knew When I Was 20 she shares with us what she offers her students -provocative stories, inspiring advice, and a big dose of humility and humor. These pages are filled with captivating examples, from the classroom to the boardroom, of individuals defying expectations, challenging assumptions, and achieving unprecedented success. Seelig throws out the old rules and provides a new model for reaching our potential. We discover how to have a healthy disregard for the impossible; how to recover from failure; and how most problems are remarkable opportunities in disguise. What I Wish I Knew When I Was Twenty is a much-needed book for everyone looking to make their mark in the world.Trade Review“Tina Seelig is one of the most creative and inspiring teachers at Stanford. Her book ought to be required reading. I wish I had read it when I was 20... and again at 50.” — Robert Sutton, Stanford University Professor and author The No-Asshole Rule “Anybody who wants to live an entrepreneurial life filled with purpose and passion needs to read this book. It’s chockfull of practical tools and tips to bring out the best in each of us.” — Steve Case, Chairman of Revolution and The Case Foundation, and co-founder of AOL “Forget 20--This is the kind of stuff I wish I knew now... Tina is doing us all a big favor by giving us a roadmap to life!” — Guy Kawasaki, co-founder of Alltop and author of Reality Check “Tina is the most inspirational creativity voice I know. Her book is much better than a whack on the side of your head. It’s a whack on the side of your soul!” — Geoffrey Moore, Author, Crossing the Chasm, Dealing with Darwin “Few people have done as much to champion innovative thinking as Tina Seelig. The principles in her book will surely spark new ideas. It is a must-read for the next generation of entrepreneurs and seasoned veterans alike.” — David Kelley, Founder IDEO “Wise, witty and packed with stories of those who are making a difference and some who are making a fortune...The only trouble is that you will need two dozen copies to give to everyone.” — Patricia Ryan Madson, author of Improv Wisdom: Don't Prepare, Just Show Up “This is a great guide to moving in more exciting, creative, and fulfilling directions, written by a person who is an expert at doing so. But if Tina Seelig had known any more when she was 20, the world probably could not now contain her. “ — Jim Adams, Author, Conceptual Blockbusting “Seelig is a sharp observer and a gentle and thoughtful writer. Recollections of her own circuitous career path, along with observations of behavior of friends, family, students and colleagues are fertile ground for her. — Miami Herald “True, it’s written by a woman (a Stanford University professor, no less), but this ‘crash course in making your way in the world’ is full of realistic tips that help put things into perspective.” — Sacramento Bee “It’s almost impossible to read the first line of Tina Seelig’s book and not grab pen and paper to jot down a river of pent-up ideas and possibilities . . . A galvanizing document, [it] gives us -- more than anything else -- permission to develop our dreams.” — Santa Cruz Sentinel
£11.39
Cengage Learning, Inc Business Society
Book SynopsisTable of ContentsPart I: BUSINESS, SOCIETY, AND RESPONSIBILITY. 1. The Business and Society Relationship. 2. Corporate Social Responsibility, Performance and Impact. Part II:STAKEHOLDERS AND SUSTAINABILITY. 3.The Stakeholder Approach to Business, Society and Ethics. 4. Sustainability and the Natural Environment. Part III: BUSINESS ETHICS AND LEADERSHIP 5. Business Ethics Essentials 6. Managerial and Organizational Ethics. 7. Ethical Issues in the Global Arena. 8. Business Ethics and Technology: The Digital Enterprise. Part IV: CORPORATE GOVERNANCE AND STRATEGIC RISK, ISSUES, AND CRISIS MANAGEMENT. 9. Corporate Governance: Foundational Issues. 10. Strategy, Risk, Issues and Crisis Management. Part V: INTERNAL STAKEHOLDER ISSUES 11. Employee Stakeholders and Workplace Issues. 12. Employees: Privacy, Safety and Wellness. 13. Employment Discrimination, Diversity and Inclusion. Part VI: EXTERNAL STAKEHOLDER ISSUES. 14. Consumer Stakeholders: Information Issues 15. Consumer Stakeholders: Product and Service Issues 16. Community Stakeholders and Corporate Philanthropy Part VII: BUSINESS AND GOVERNMENT RELATIONS. 17. Business, Government and Regulation. 18. Business���s Influence on Government and Public Policy.
£68.99
Edward Elgar Publishing Ltd Philosophies of Organizational Change:
Book SynopsisThis revised and extended second edition evaluates the diverse approaches to organizational change that have defined the field. Explaining the assumptions and implications that accompany these diverse philosophies, this book demystifies the complexities of conflicting perspectives and delivers valuable insights into the research and practice of organizational change. Philosophies of Organizational Change employs a critical analysis of scholarly writings that have shaped the evolution of alternative perspectives on change. It examines twelve unique approaches to change, charting the territory from philosophy and theory to practice and implications. By uncovering the deep assumptions associated with organizational change, the book supplies readers with a comprehensive analytical toolkit with which to pursue change in an unprecedented era of organizational disruption.Offering a guide through contradictory approaches to implementing change, this book will appeal to scholars and researchers in organization theory. It will also be valuable for MBA and DBA students, as well as undergraduate business students engaging with critical debates on theories and tools for introducing change.Trade Review‘With impressive clarity and depth, this new edition of Philosophies of Organizational Change provides a map to guide us through the expansive terrain of change theory. It disentangles nearly a century of different interpretations and reveals how making sense of competing perspectives can lead to new insights. Philosophies of Organizational Change is a great resource for any scholar, student or practitioner who wants to prosper in a turbulent and uncertain organizational world where change is the only remaining constant.’ -- Wendy K. Smith, University of Delaware, USTable of ContentsContents: 1. Introduction – ‘changing philosophies’ 2. The theory philosophy: ‘changing theories’ 3. The rational philosophy: ‘changing plans’ 4. The biological philosophy: ‘changing organisms’ 5. The models philosophy: ‘changing consultants’ 6. The institutional philosophy: ‘changing conformity’ 7. The resource philosophy: ‘changing opportunities’ 8. The psychological philosophy: ‘changing minds’ 9. The systems philosophy: ‘changing everything’ 10. The cultural philosophy: ‘changing values’ 11. The critical philosophy: ‘changing realities’ 12. The innovation philosophy: ‘changing ideas’ 13. The dualities philosophy: ‘changing tensions’ 14. Conclusion: ‘changing futures’ Index
£31.30
Profile Books Ltd Co-Opetition
Book SynopsisCo-opetition offers a new way of thinking that combines competition and cooperation. It is the first book to adapt game theory to the needs of CEOs, managers and entrepreneurs. Though often compared to games like chess or poker, business is different - people are free to change the rules, the players, the boundaries, even the game itself. The essence of business success lies in making sure you are in the right game. Actively shaping which game you play, and how you play it, is the core of the innovative business strategy laid out in Co-opetition. Barry Nalebuff and Adam Brandenburger, professors at Yale and Harvard, are pioneers in the practice of applying the science of game theory to the art of corporate strategy. They have devised a practice-oriented model to help you break out of the traditional win-lose or lose-lose situations. Dozens of companies - including Intel, Nintendo, American Express and Nutrasweet - have been using the strategies of co-opetition to change their game and enjoy the benefits of win-win opportunities.Trade ReviewSeize on Co-opetition * The Economist *Do read Co-opetition. You will certainly learn a great deal, while having fun at the same time. -- Rudi Bogni * Times Higher Education Supplement *A terrific book! * Tom Peters *
£10.99
Penguin Putnam Inc Together Is Better: A Little Book of Inspiration
Book SynopsisSimon Sinek sparked a movement with his bestsellers START WITH WHY and LEADERS EAT LAST. Now this beautifully illustrated book will inspire more readers to ask for help, help others, and discover their own courage through a charming story about change. Life is a series of choices. Do we go left or right? Jump forward or hold back? Sometimes our choices work out for the better…and sometimes they don’t. But there is one choice, regardless of every other decision, that profoundly affects how we feel about our journey: Do we go alone or do we go together? It is the courageous few who ask for help. It is the giving few willing to help others. We can all find the courage we need and know the joy of service – the minute we learn that together is better. Filled with inspiring quotes, this richly illustrated fable tells a delightful story of three kids who go on a journey to a new playground and take a stand for what they believe. The story is a metaphor for anyone looking to make a change or wondering how to pursue their dreams. And the message is simple: relationships – real, human relationships – really, really matter. The stronger our relationships, the stronger the bonds of trust and cooperation, the more we can accomplish and the more joy and fulfillment we get from our work and personal lives. The three heroes are archetypes who represent us all at various points in our lives. Their main challenge is the same one we face every day: How can we find the things we’re looking for? According to Sinek, if we each do our part to help advance a shared vision, we can build the world we imagine. In addition to the story itself, Sinek shares such profound lessons as: · A team is not a group of people that work together. A team is a group of people that trust each other. · Fight against something and we focus on the thing we hate. Fight for something and we focus on the thing we love. · Working hard for something we don’t care about is called stress. Working hard for something we love is called passion. · A star wants to see himself rise to the top. A leader wants to see those around him become stars. Together is Better was designed to be given as a gift to someone you want to inspire, or to say thank you to someone who inspires you. It''s completely different from Sinek''s previous work. It may look like a children''s book, but it''s definitely for adults.This book includes a special page featuring the Scent of Optimism.
£15.20
O'Reilly Media Data Governance The Definitive Guide
Book SynopsisData governance incorporates the ways people, processes, and technology work together to ensure data is trustworthy and can be used effectively. This practical guide shows you how to effectively implement and scale data governance throughout your organization.
£47.99
John Wiley and Sons Ltd The Communist Manifesto
Book SynopsisTable of ContentsAn Introduction by Tom Butler-Bowdon vii About Tom Butler-Bowdon xxix The Communist Manifesto 1
£10.79
Pearson Education Marketing Research An Applied Orientation Global
Book SynopsisDr. Naresh K. Malhotra is Senior Fellow, Georgia Tech CIBER and Regents' Professor Emeritus, Scheller College of Business, Georgia Institute of Technology. In 2010, he was selected as a Marketing Legend and his refereed journal articles were published in nine volumes by Sage with tributes by other leading scholars in the field. He is listed in Marquis Who's Who in America continuously since 51st Edition 1997, and in Who's Who in the World since 2000. He received the prestigious Academy of Marketing Science CUTCO/Vector Distinguished Marketing Educator Award in 2005. In 2011, he received the Best Professor in Marketing Management, Asia's Best B-School Award. In an article by Wheatley and Wilson (1987 AMA Educators' Proceedings), Professor Malhotra was ranked number one in the country based on articles published in the Journal of Marketing Research (JMR) during 19801985. He holds the all-time record for the maximum number of publicatiTable of Contents PART I: INTRODUCTION AND EARLY PHASES OF MARKETING RESEARCH 1. Introduction to Marketing Research 2. Defining the Marketing Research Problem and Developing an Approach PART II: RESEARCH DESIGN FORMULATION 3. Research Design 4. Exploratory Research Design: Secondary and Syndicated Data 5. Exploratory Research Design: Qualitative Research 6. Descriptive Research Design: Survey and Observation 7. Causal Research Design: Experimentation 8. Measurement and Scaling: Fundamentals and Comparative Scaling 9. Measurement and Scaling: Noncomparative Scaling Techniques 10. Questionnaire and Form Design 11. Sampling: Design and Procedures 12. Sampling: Final and Initial Sample Size Determination PART III: DATA COLLECTION, PREPARATION, ANALYSIS, AND REPORTING 13. Fieldwork 14. Data Preparation 15. Frequency Distribution, Cross-Tabulation, and Hypothesis Testing 16. Analysis of Variance and Covariance 17. Correlation and Regression 18. Discriminant and Logit Analysis 19. Factor Analysis 20. Cluster Analysis 21. Multidimensional Scaling and Conjoint Analysis 22. Structural Equation Modeling and Path Analysis 23. Report Preparation and Presentation
£75.04
McGraw-Hill Education The Rise of Carry The Dangerous Consequences of
Book SynopsisProtect yourself from the next financial meltdown with this game-changing primer on financial markets, the economyâand the meteoric rise of carry.The financial shelves are filled with books that explain how popular carry trading has become in recent years. But none has revealed just how significant a role it plays in the global economyâuntil now. A groundbreaking book sure to leave its mark in the canon of investing literature, The Rise of Carry explains how carry trading has virtually shaped the global economic pictureâone of decaying economic growth, recurring crises, wealth disparity, and, in too many places, social and political upheaval. The authors explain how carry trades workâparticularly in the currency and stock marketsâand provide a compelling case for how carry trades have come to dominate the entire global business cycle. They provide thorough analyses of critical but often overlooked topics and issues, including: âTable of ContentsFigures and Tables Preface and Acknowledgments 1 Introduction—The Nature of Carry 2 Currency Carry Trades and Their Role in the Global Economy 3 Carry, Leverage, and Credit 4 Dimensions of Carry and Its Profitability asan Investment Strategy 5 The Agents of Carry 6 The Fundamental Nature of the Carry Regime 7 The Monetary Ramifications of the Carry Regime 8 Carry, Financial Bubbles, and the Business Cycle 9 The Foundation of Carry in the Structure of Volatility 10 Does the Carry Regime Have to Exist? 11 Carry Is Synonymous with Power 12 The Globalization of Carry 13 Beyond the Vanishing Point Index
£21.24
John Wiley & Sons 2026 CFA Curriculum Level I Box Set
Book Synopsis
£171.00
John Wiley & Sons Inc Implementing Value Pricing
Book Synopsis* The overwhelming majority of professional firms price their services by the antiquated hourly billing method, a method with many flaws * This new book demonstrates there is a superior model to price for professional services, a business model change from "We sell time," to "We sell intellectual Capital.Table of ContentsForeword xvii Preface xxi About This Book xxiii About the Web Site xxiv About the Words Used in This Book xxv Acknowledgments xxvii About the Author xxxi PART I A RADICAL BUSINESS MODEL CHAPTER 1 The Firm of the Past 3 CHAPTER 2 The Firm of the Future 7 The Business Model of the Firm of the Future 8 Revenue Is Vanity—Profit Is Sanity 8 Businesses Have Prices, Not Hourly Rates 8 Why Intellectual Capital Is the Chief Source of Wealth 9 Negative Intellectual Capital 11 Why Effectiveness Trumps Efficiency 11 What, Exactly, Is Productivity? 12 There’s No Such Thing as Generic “Efficiency” 13 Where Do Profi ts Come From? 15 If Only I Knew Then What I Know Now 17 Summary and Conclusions 18 PART II FOUNDATIONS OF CREATING VALUE CHAPTER 3 Why Are We in Business? 21 The Economist’s Definition of Profit 21 The Marketing Concept and Total Quality Service 23 Summary and Conclusions 24 CHAPTER 4 A Tale of Two Theories 25 The Labor Theory of Value 26 Karl Marx, False Prophet 26 The Marginalist Revolution of 1871 28 Why Are Diamonds More Expensive Than Water? 29 Wrong Theory, Suboptimal Results 30 CHAPTER 5 Four Ps and Five Cs 31 The Five Cs of Value 34 You Are What You Charge 36 CHAPTER 6 What People Buy 37 The Dynamics of Customer Expectations 38 CHAPTER 7 How People Buy 41 Relative, Not Absolute, Price Matters 42 Price Psychology 43 Search, Experience, and Credence Attributes 44 Understanding Customer Risk 45 The Four Ways to Spend Money 47 CHAPTER 8 Your Firm’s Value Proposition 49 Moments of Truth 51 What Is Beyond Total Quality Service? 52 CHAPTER 9 The Consumer Surplus and Price Discrimination 55 Price Elasticity 56 Consumer Surplus 57 Price Discrimination 58 Requirements to Price Discriminate 59 CHAPTER 10 Macro Pricing Strategies 65 Skim Pricing 66 Penetration Pricing 66 Neutral Pricing 67 Two More Curves for Value 67 Implications of the Curve 71 CHAPTER 11 Price the Customer, Not the Service 73 Ten Factors of Price Sensitivity 73 CHAPTER 12 There Is No Such Thing as a Commodity 77 The Perils of Benchmarking 80 Purging the Commodity Word 80 CHAPTER 13 Baker’s Law: Bad Customers Drive Out Good Customers 83 Customer Grading Criteria 83 The Adaptive Capacity Model 87 Firing Customers 89 The Forced Churn 90 CHAPTER 14 Value Pricing and Self-Esteem 95 There Is No Standard Price for Intellectual Capital 98 CHAPTER 15 Ethics, Fairness, and Value Pricing 101 The Morality of Price Discrimination 106 Prospect Theory 108 Is Hourly Billing Ethical? 109 PART III THE GENESIS AND CONSEQUENCES OF HOURLY BILLING AND TIMESHEETS CHAPTER 16 A Brief History of Hourly Billing and Timesheets 113 The Father of the Billable Hour and Timesheet— in the Legal Profession 115 Summary and Conclusions 117 CHAPTER 17 The Deleterious Effects of Hourly Billing 119 The Advantages of Hourly Billing 119 What about the Customer? 123 The Disadvantages of Hourly Billing 124 Summary and Conclusions 138 PART IV WHAT REPLACES HOURLY BILLING AND TIMESHEETS CHAPTER 18 Why Carthage Must Be Destroyed 143 What, Exactly, Replaces Hourly Billing and Timesheets? 147 CHAPTER 19 Price-Led Costing Replaces Hourly Billing 149 Wisdom Is Timeless 151 Summary and Conclusions 153 CHAPTER 20 The Wrong Mistakes 155 The Almighty Hourly Rate 156 Making the Wrong Mistakes 157 CHAPTER 21 Who Is in Charge of Value? 163 The World’s First CVO 164 Leadership 167 Attitude 168 Commitment 168 Experimentation 169 Youth 170 Not Final Thoughts 170 CHAPTER 22 Measure What Matters to Customers 173 The McKinsey Maxim 174 Developing a Theory 175 Pantometry versus Theory 176 A Gedanken 177 CHAPTER 23 Firm-wide Key Predictive Indicators 181 KPIs for a Professional Knowledge Firm 181 KPIs Equal Customer Accountability 188 CHAPTER 24 Knowledge Worker Key Predictive Indicators 191 A Model for Knowledge Worker Effectiveness 192 Key Predictive Indicators for Knowledge Workers 196 CHAPTER 25 After Actions Reviews 205 We Know More Than We Can Tell 206 The Economics of Structural Capital 207 Knowledge Lessons from the U.S. Army 210 Summary and Conclusions 214 CHAPTER 26 O’Byrne & Kennedy: A Firm of the Future 215 PART V EIGHT STEPS TO IMPLEMENTING VALUE PRICING CHAPTER 27 The Eight Steps at a Glance 231 Three Different Kinds of Problems 232 Eight Steps to Implementing Value Pricing 233 CHAPTER 28 Step One: Conversation 235 The Conversation 236 Naïve Listening 236 Focus on Wants, Not Needs 238 Starting the Conversation 238 Conversations Lower Asymmetrical Information and Adverse Selection 240 Questions You Should Ask the Customer 241 Ordinal Value, Not Cardinal Value 243 Discussing Risk with the Customer 243 Summary and Conclusions 244 CHAPTER 29 Step Two: Pricing the Customer: Questions for the Value Council 245 Questions to Ask before Establishing a Price 246 Factors of Price Sensitivity 250 Pricing Questions 251 CHAPTER 30 Step Three: Developing and Pricing Options 257 The Psychology of Price 258 Seven Generic Customer Segmentation Strategies 259 Pricing Options 263 Pricing Complex Projects 264 FORD—A Model for Consulting 273 Dipping Your Toe in the Water 275 Formula for Calculating Reservation Price 276 Summary and Conclusions 278 CHAPTER 31 Step Four: Presenting Options to the Customer 281 Handling Price Objections 282 Summation: Presenting Your Price to the Customer 287 CHAPTER 32 Step Five: Customer Selection Codified into the Fixed Price Agreement 289 Date of the FPA 289 Professional Services 291 Unanticipated Services 295 Service and Price Guarantee 295 Payment Terms 296 Revisions to the FPA 296 Termination Clause 297 Other Issues Regarding the FPA 297 CHAPTER 33 Step Six: Proper Project Management 299 CHAPTER 34 Step Seven: Scope Creep and Change Orders 311 CHAPTER 35 Step Eight: Pricing After Action Reviews 317 PART VI INFLECTION POINT CHAPTER 36 No One Can Forbid Us the Future 321 Business Model Innovation 322 The Diffusion of Theories 325 Firm of the Future or Firm of the Past? 328 CHAPTER 37 Declaration of Independence 331 Bibliography 337 Index 351
£71.10
McGraw-Hill Education Ruthless Consistency How Committed Leaders
Book SynopsisWhen all is said and done, a lot more gets said than done. What is the antidote to this? Ruthless Consistency.According to Harvard Business Review, âœmost studies still show a 60-70% failure rate for organizational change projectsâa statistic that has stayed constant from the 1970s to the present.â Drawing on his 20+ years of experience as a strategy and execution consultant specializing in midsize companies, Michael Canic helps committed leaders drive the odds in their favor. In Ruthless Consistency, he identifies the three surprising reasons most strategic change initiatives fail: Leaders unwittingly send mixed messages that demotivate their people and undermine those initiatives. Leaders focus on what they do instead of what their people experience. Leaders are not as committed as they think they are or need to be. The book then introduces an intuitive yet comprehensive model for success. SimpTable of ContentsPreface Introduction: When All Is Said and Done,a Lot More Gets Said Than Done PART ITHE REALITY1 First Principle: What Matters More ThanAnything You Do Is Everything You Do 2 Second Principle: What You Do Is Not asImportant as What Your People Experience 3 Third Principle: You’re Not as Committed asYou Need to Be . . . Yet PART IITHE RIGHT FOCUS4 Stop Strategic Planning 5 Embrace the Joy of Pain 6 Climb the Right Mountain 7 Do Less, Use More Resources . . . No, Really 8 Put the “Exec” in Execute PART IIITHE RIGHT ENVIRONMENT9 Everything Starts with Heads and Hearts 10 Equip Them to Succeed, Not to Fail 11 You’re Not a Manager; You’re a Coach 12 Heroic Processes, Positive Policies, and the SpaceBetween the Boxes 13 The Value of Feeling Valued PART IVTHE RIGHT TEAM14 Don’t Just Recruit; Compete 15 Hire for What You’re Likely to Overlook 16 Be Selective in How You Select PART VTHE RIGHT COMMITMENT17 The First Enemy You Must Defeat 18 The Enemy That Grows Stronger by the Day 19 The Enemy That Poses as a Friend 20 There’s Commitment; Then There’s Commitment Reflections: In the End, It’s You Versus You Acknowledgments Appendix Notes Index
£17.84
Penguin Books Ltd The TimeBlock Planner
Book SynopsisHow do highly-successful people like Elon Musk and Bill Gates get so much done? The answer is time blocking; a time-management method that Cal Newport, productivity expert and bestselling author of Digital Minimalism, has been using for fifteen years.For the first time, this game-changing system has been captured in a daily planner that makes it easy for you to prioritise tasks and focus on the things that really matter. Using the time-block method you''ll no longer be distracted by your inbox, social media and other peoples'' demands for your time. The Time-Block Planner will help you push aside distractions and focus on the work that will make the difference to you.
£15.60
McGraw-Hill Education ISE Product Design and Development
Book SynopsisDesigned for use in the interdisciplinary courses on product development as well as by practicing professionals, Product Design and Development 7e strikes a balanced approach between theory and practice through the authors' emphasis on methods.Table of ContentsChapter 1 Introduction Chapter 2 Product Development Process and Organization Chapter 3 Opportunity Identification Chapter 4 Product Planning Chapter 5 Identifying Customer Needs Chapter 6 Product Specifications Chapter 7 Concept Generation Chapter 8 Concept Selection Chapter 9 Concept Testing Chapter 10 Product Architecture Chapter 11 Industrial Design Chapter 12 Design for Environment Chapter 13 Design for Manufacturing and Supply Chain Chapter 14 Prototyping Chapter 15 Robust Design Chapter 16 Patents and Intellectual Property Chapter 17 Service Design Chapter 18 Product Development Economics Chapter 19 Project Management
£51.29
John Wiley & Sons Inc Markets in Profile
Book SynopsisMarkets in Profile explores the confluence of three disparate philosophical frameworks: the Market Profile, behavioral finance, and neuroeconomics in order to present a unified theory of how markets work.Table of ContentsPreface xi Acknowledgments xix Chapter 1 The Only Constant 1 The Creation of ERISA 4 The Rise and Fall of Relative Performance 4 The Fall of the Great Bull 6 The Rise of Absolute Return 7 Succeeding in an Absolute Return Market Environment 8 Pure, Unbaised Information 10 People Change Markets, Markets Change People 13 Chapter 2 Information 15 Fundamental Information 16 Rational or Irrational? 18 Market-Generated Information 19 The Auctions 20 Fair Value 21 Market Profile Fundamentals 22 Authors’ Note 22 Demystifying Market Behavior 27 Chapter 3 Timeframes 29 Breaking Down Market Timeframes 31 Scalper 32 Day Trader 32 Short-Term Traders 32 Intermediate Traders/Investors 33 Long-Term Investors 35 Your Timeframe Is your Strategy Cornerstone 39 Chapter 4 Auctions and Indicators 41 The Search for Value 42 Concept Review 45 Key Market-Generated Indicators 48 Perfecting the Art of Visualization 56 Chapter 5 Long-Term Auctions 59 Auctions in Action 60 The Compound-Auction Process 61 The EBB and Flow of Balance 62 Where Do Trends End and Brackets Begin? 64 Clarity in the Maelstrom 66 The Big Picture 68 Asymmetric Opportunities and Risk 72 Long-Term Strategy Development 74 Assembling the Big Picture: Context within Context 75 Chapter 6 Intermediate-Term Auctions 77 Convergence and the Bracketing Process 77 Defining the Intermediate Term 79 The Transition from Bracket to Trends 80 The Transition from Trend to Bracket 82 The Convergence of Intellect and Emotion 85 Accelerate the Learning Process 86 Prelude to a Sea Change 87 Hear the Bells A-Ringing 94 Countertrend Auctions 94 The Quest to Do Better than ‘‘Normal’’ 96 Oh, the Difference a Few Points Makes 97 Chapter 7 Short-Term Trading 99 Analyzing Short-Term Markets 101 Common Mind Traps 104 When and Where to Look for Short-Term Trades 105 Opportunities Around Intermediate-Term Brackets 106 Technical Indicators 106 Your Own Worst Enemy: Your Brain 110 Seeking the ‘‘Exceptionally Tasty Patterns’’ 112 All Prices and Opportunities Are Not Equal 116 Ongoing Forensic Investigation 121 Looking for the All-Important Reference Points 124 Never Be a Laggard 129 A Golden Opportunity 130 Fade the Extremes, Go with Breakouts 132 ‘‘The Expert Reasons Contextually’’ 137 Chapter 8 Day Trading Is for Everyone 141 What’s a Day Trader to Do? 142 What You Don’t Do May Be More Important than What You Do 145 The Real World in Action 146 Top Down 152 Lack of Conviction 152 Flight to Safety 153 Inventory Imbalances 154 Correction of Inventory Imbalances 155 Trend Traders’ Trap 157 Market Condition 158 Yesterday’s Trade 162 Example 1 162 Example 2 165 Example 3 167 Trader Checklist 170 The Market Is Open 171 Open-Drive 171 Open-Test-Drive 175 Open-Rejection-Reverse 178 Open-Auction 181 Day Trader’s Checklist 181 Example 1 183 Example 2 185 Example 3 188 Practice, Practice, Practice 190 Chapter 9 Profiting from Market-Generated Information 193 Timeframe Diversification 194 The New Paradigm 196 Appendix A: Market Update 199 About the Authors 201 Index 203
£40.00
Princeton University Press Power and Plenty
Book SynopsisInternational trade has shaped the modern world. This book examines the successive waves of globalization and 'deglobalization' that have occurred during the past thousand years, looking at the technological and political causes behind these long-term trends.Trade Review"The excellent new book Power and Plenty explains why some countries are rich, and why others are not. [Recent books] all try to explain the biggest question of the modern world: why some [countries] are rich and other poor. Now, we have...Power and Plenty, a tome that combines the interpretive focus of the new school of explainers with the breadth and depth of the old narratives. They also put neoliberal economic theory to the historical test by asking what it would predict, and then contrasting those forecasts with history's actual path. Findlay and O'Rourke tell their tale exceptionally well."--Eric Rauchway, The New Republic "[A] splendidly ambitious new book...an excellent reference book for anyone wanting a better understanding of economic developments in the last millennium."--Economist "Aiming at nothing less than documenting the history of world trade over the last 1,000 years, Power and Plenty...appears to be required reading...for the purposes of better understanding how the world works."--Andrew Leonard, Salon.com "This new history of the last thousand years of world trade is remarkable in both its grand sweep and its scholarly depth. It pieces together the story of global commerce from the medieval spice traders and nomads of Central Asia to the discovery and incorporation of the New World, to the Industrial Revolution and the rise of Europe, and to the globalizing forces of the postwar world economy. One theme is the importance of the 'vast webs of interrelationships' between western Europe and other regions that, beginning in the medieval period, set the stage for modern economic growth. The other theme is the critical role of war in propelling economic change through upheaval and adaptation."--G. John Ikenberry, Foreign Affairs "Power and Plenty is a wide-ranging survey, both of the facts and of the literature, not an essay organized around a single thesis. It takes on, and treats seriously, a ton of material. Bearing that in mind, it is...engaging...well written, spiced with nuggets of fascinating information and dry wit. [Findlay and O'Rourke's] economics is sophisticated and mainstream...but enriched with an unusual attention to noneconomic factors--or, as the authors put it, 'a sustained emphasis on conflict, violence and geopolitics.'"--Clive Crook, Financial Times "[A] solid new book. Power and Plenty is an ambitious endeavor that examines the works in the second millennium in light of globalization, deglobalization, reglobalization, and globalization as we know it today. The book fills a gap by scrutinizing the technological and political causes behind the long-term trends during the past thousand years. [The authors] have drawn exhaustively on the historical, political, and economic literature of the relevant periods for virtually all the major regions in the world."--Wan Lixin, Shanghai Daily "In this magnificently conceived and executed work, Findlay and O'Rourke set out the history of global trade and show how it has been influenced by economic development and politics over the last thousand years. The authors have an important story to tell and they tell it superbly. This is a work brimming with scholarship, deftly combining narrative history with accessible economic analysis. This is a goldmine of a book. Open it where you will, there are nuggets to be extracted. It will remain the standard work on the history of world trade and indeed the development of the world economy for many years to come."--Frank Geary, Irish Times "This magisterial volume presents an analytical history of world trade from 1000 CE to the present, with informed speculation about future trends thrown in for good measure. It is a very considerable achievement, for which Findlay and O'Rourke deserve great praise."--M. Veseth, Choice "[T]he best book of its sort since David Landes' Wealth and Poverty of Nations."--David Warsh, Economic Principals "[T]his is a big, important work... The authors have mastered an incredibly voluminous literature ... and produced the only truly comprehensive history of trade in the second millennium... [T]his is a book that should be widely read."--David S. Jacks, World Trade Review "International trade has shaped the modern world, yet until now no single book has been available for both economists and general readers that traces the history of the international economy from its earliest beginnings to the present day. Power and Plenty fills this gap, providing the first full account of world trade and development over the course of the last millennium."--Wider Angle "This is a well researched volume which is simply delightful to read. In most of the topics about which I have some knowledge, I found the analyses and the judgments offered by the authors both balanced and insightful. I expect this book will remain the standard text for many years to come."--Sevket Pamuk, EH.Net "This is a huge enterprise, an illuminating work, a tour de force that successfully combines political and economic history of a thousand years... A major contribution to the history of and debates about globalization."--Ivan T. Berend, International History Review "Power and Plenty serves as an excellent one-volume survey on the role played by the interaction of economic and political forces in shaping the world economy of the last 1000 years. The book should be read by any serious student of world economic history, international trade, or international relations."--John T. Dalton, Southern Economic Journal "Power and Plenty ... with its depth and extensive coverage, makes an excellent reference work for the study world history and the history of world trade. It is a work of superb scholarship befitting the scholarly reputations of each of the co-authors, Findlay for his work in the theory of international trade and development and O'Rourke for his studies in economic history and globalization. This book will be widely read, cited, and discussed as a landmark volume on its subjects."--Stanley Engerman, New Global Studies "By adopting a broad view across such an expanse of both space and time, Findlay and O'Rourke are able to perceive patterns that few others have identified and bring a compelling new perspective to several historical and theoretical debates that benefit from a larger view."--Robert D. Fannion, Comparative Political Studies "Findlay and O'Rourke provide an impressive survey of 1000 years of trade and its interaction with geopolitics and political economy on a global scale that strives consciously to avoid a Eurocentric stance... [T]his is a compelling and valuable volume."--C. Knick Harley, Economic History Review "Almost anyone researching an aspect of the history of international trade will find this an excellent and stimulating starting point and will be aided by an impressive bibliography that includes many older classics as well as recent additions to the literature."--Simon Ville, International Journal of Maritime History "[T]his book is indispensible for scholars who seek answers to questions such as: How did the world economy evolve into its present form? What events shaped its current characteristics? What roles did trade play in shaping the modern world economy? Power and Plenty, an exemplary feat of scholarship, fully answers all these questions."--Farhad Rassekh, International Review of Economics & Finance "Power and Plenty is a fascinating book of both world history and economic history, full of detail on both accounts... These ancient intrigues in unfamiliar times and places make for fascinating reading and remind us of how little progress people have made in resisting imperialism throughout the ages. On a more serious note, the book also provides an excellent window into the continuing costs of imperialism."--Michael Perelman, Review of Radical Political Economics "[T]his book is a masterful synthesis of economic analysis and historical narrative. It demands quite a lot of its readers, however, as its more than 600 pages are packed with facts, conclusions and implications for economic development, never hesitating to elaborate on the complexities of international trade relations during the last millennium."--Erik Lindberg, Scandinavian Economic History ReviewTable of ContentsAcknowledgments xiii Preface xvi Chapter 1: Introduction: Geographical and Historical Background 1 Western Europe 4 Eastern Europe 11 North Africa and Southwest Asia: The Islamic World 15 Central (or Inner) Asia 24 South Asia 29 Southeast Asia 33 East Asia (China, Korea, and Japan) 37 Chapter 2: TheWorld Economy at the Turn of the First Millennium 43 The Golden Age of Islam 48 China: The Sung Economic Miracle 61 The Indian Ocean and Southeast Asian Trade 67 The Pirenne Thesis 71 Eastern Europe: The Viking Connection 73 The Economy ofWestern Europe 80 Chapter 3: World Trade 1000-1500: The Economic Consequences of Genghis Khan 87 Trade and War in the Mediterranean and the Black Sea, 1000-1350 88 The Indian Ocean and the South China Sea, 1000-1350 98 The Pax Mongolica and Overland Trade, 1000-1350 101 Eurasia on the Eve of the Black Death 109 The Black Death 111 Trade between Western and Eastern Europe, 1350-1500 120 Overland Trade, 1350-1500: The Aftermath of the Pax Mongolica 124 The Emergence of Russia 126 The Middle East, the Mediterranean, and International Trade, 1350-1500 127 Southeast Asia and China, 1350-1500 133 Quantifying the Late Medieval Spice Trade 140 Chapter 4: World Trade 1500-1650: Old World Trade and New World Silver 143 Portugal, the Atlantic, and the Indian Ocean 145 Spain, Portugal, and the New World 158 The Pacific and East Asia 167 The Dutch Rise to Primacy in World Trade 175 Russia, Sweden, and the Baltic, 1500-1650 187 Southeast Asia during the Age of Commerce 194 The Cape Route, Venice, and the Middle East 204 Silver, Silk, and Spices 212 Chapter 5: World Trade 1650-1780: The Age of Mercantilism 227 Origins of the British Empire: Trade, Plunder, and Settlement 229 Mercantilism, Commercial Rivalry, and the Anglo-Dutch Wars 238 Britain, France, and the Dutch Republic 245 Britain and France: Commercial Expansion and the Second Hundred Years'War 247 India: The Disintegration of the Mughal Empire and the Transition to Colonial Rule 262 Southeast Asia and the End of the Age of Commerce 275 TheManchu Empire 284 China's Overseas Trade 286 Chinese and Russian Overland Trade 295 Conclusion 304 Chapter 6: Trade and the Industrial Revolution 311 Trade during the Industrial Revolution 324 Trade, Overseas Expansion, and the Industrial Revolution 330 Why Britain? Why Europe and Not Asia? 346 Conclusion 364 Chapter 7: World Trade 1780-1914: The Great Specialization 365 War and Revolution 366 The Revolutionary and Napoleonic Wars: Short-Run Implications 369 The Revolutionary and NapoleonicWars: Long-Run Implications 371 The Industrial Revolution and Transportation Technology 378 Bulk Commodities and Heckscher-Ohlin Effects 383 Nineteenth-Century Imperialism 387 Nineteenth-Century Trade Policy 395 Commodity Market Integration, 1815-1914 402 Complementary Factor Flows and the Great Frontier 407 Trade and the Global Division of Labor 411 Trade, Tropical Frontiers, and the Great Divergence 414 The Terms of Trade 424 Conclusion 425 Chapter 8: World Trade 1914-39: Deglobalization 429 WorldWar I 429 The Aftermath of War 435 Interwar Commercial Policy 443 Transport Costs 455 The Volume of World Trade 458 Price Convergence and Divergence 461 The Great Depression, the Collapse of World Trade, and the Developing Countries 465 The Collapse of the Ottoman Empire 469 Conclusion 471 Chapter 9: Reglobalization: The Late Twentieth Century in Historical Perspective 473 World War II 473 Geopolitical Consequences: Communism, the Cold War, and Decolonization 476 The Gradual Reconstruction of the Atlantic Economy: 1950-70 489 Policy Divergence: 1945-80 493 Reglobalization: 1980-2000 496 International Transport Costs 501 Trends in Openness: Quantities and Prices 505 Unraveling the Great Specialization 512 Openness and Convergence in the Late Twentieth Century 515 Conclusion 525 Chapter 10: Globalization at the Dawn of the Twenty-First Century 527 The Future of Globalization: Economic Challenges 534 The Future of Globalization: Political Challenges 539 Bibliography 547 Index 593
£37.80
Kogan Page Making Business Childs Play
Book SynopsisJoanna Jensen is Founder of the multi-award-winning baby and child personal care brand, Childs Farm. She is on the Angel Investor Committee of the Invest in Women Task Force, as well as the advisory board of Buy Women Built, Lemonade Dolls and Clothes Doctor Ltd and is a NED to Biscuiteers. Joanna Jenson is Chair of the EISA and the Parella Club, Paralympics GB. She writes a monthly column in The Sunday Times and is based in Marlborough, UK.
£13.49
Kogan Page The Luxury Strategy
Book SynopsisJean-Noël Kapferer is an internationally recognized thought leader on brands and brand management. An Emeritus professor at HEC Paris, he has been a consultant to many European, Asian and American corporations. He is the author of international bestseller New Strategic Brand Management, and Kapferer on Luxury (published by Kogan Page). Vincent Bastien was formerly MD of Louis Vuitton Malletier and CEO of Yves Saint Laurent Parfums. He has held senior posts at some of the world's most prestigious luxury brands and was previously Affiliate Professor at HEC Paris, teaching Strategy in Luxury.
£35.14
Macmillan Learning Principles of Macroeconomics
Book Synopsis
£71.24
Bloomsbury Publishing PLC Step Up Step Back
Book SynopsisA new look at change management, bringing in recent theories on what leaders need to do to ensure that their change management programmes are effective and meaningful for their teams.
£16.50
Basic Books Discrimination and Disparities
Book SynopsisEconomic and other outcomes differ vastly among individuals, groups, and nations. Many explanations have been offered for the differences. Some believe that those with less fortunate outcomes are victims of genetics. Others believe that those who are less fortunate are victims of the more fortunate.Discrimination and Disparities gathers a wide array of empirical evidence to challenge the idea that different economic outcomes can be explained by any one factor, be it discrimination, exploitation, or genetics. This revised and enlarged edition also analyzes the human consequences of the prevailing social vision of these disparities and the policies based on that vision--from educational disasters to widespread crime and violence.
£22.50
Mr Gresty The Leadership Book by Neil Jurd
Book Synopsis
£15.19
Rowman & Littlefield Museums as Agents of Change: A Guide to Becoming
Book SynopsisIn this book, Michael Murawski explores the work of museums as agents of change through inspiring case studies as well as his own honest, personal experiences as a museum educator, offering effective strategies for museums to enact change in their communities and, most importantly, convert talk into action
£30.00
Acres U.S.A., Inc Cure Your Own Cattle
Book Synopsis
£11.77
Oxford University Press The Systems Work of Social Change
Book SynopsisThe issues of poverty, inequality, racial justice, and climate change have never been more pressing or paralyzing. Current approaches to social change, which rely on industrial models of production and power to solve social problems, are not helping. In fact, they are designed to entrench the status quo. In The Systems Work of Social Change, Cynthia Rayner and François Bonnici draw on two hundred years of history and a treasure trove of stories of committed social changemakers to uncover principles and practices for social change that radically depart from these approaches.Rather than delivering solutions, these principles and practices focus on the process of change itself. Through rich storytelling and lucid analysis, Rayner and Bonnici show that connection, context, and power sit at the heart of the change process, ensuring broader agency for people and communities to create social systems that are responsive and representative in a rapidly changing world. Simple yet profound, this Trade ReviewRayner and Bonnici demonstrate the power of building institutions capable of integrated analysis and adaptive learning, as well as challenge us to confront old ways of thinking that may have served us in an earlier era but clearly no longer do so. * Alex Counts, Stanford Social Innovation Review *For those around the world who aspire to change our social, environmental, and economic systems to improve society, Bonnici and Rayner's book is an indispensable read. Building on both research and experience, they uncover the principles and practices of systems change through rich examples that span the globe. With special attention to the role of context and power, this book is a roadmap for deep change in tackling today's multiple crises around the world. * Julie Battilana, Alan L. Gleitsman Professor of Social Innovation, Harvard Kennedy School; Founder and Faculty Chair of the Social Innovation and Change Initiative at HKS *François Bonnici and Cynthia Rayner have researched, distilled, and fast forwarded two hundred years of social change-making to present innovative, highly workable solutions that can guide us to achieving 21st century changes that benefit the planet and its inhabitants. As they present so clearly and compellingly, it's not necessarily the outcomes, but rather the journey toward reaching them, that can make the most impact. Nuanced and profound, The Systems Work of Social Change is the "rethink" we need right now to chart a better path for community, social, and economic development worldwide. Social change should now more aptly be referred to as "The Systems Work of Social Change." * Frank Beadle de Palomo, President and Chief Executive Officer, mothers2mothers *I loved reading this book! Cynthia Rayner and François Bonnici have done a great job in combining complex academic concepts with an easy to read style for practitioners. The authors go beyond the theoretical discussions of systems change to provide principles and practices that really are the "how-to" of systems work. They encourage funders, social entrepreneurs, and policymakers not only to do something radically different but to understand our social systems in radically different ways. I strongly recommend you read it – it will set you thinking differently... * Jeroo Billimoria, Founder and Serial Social Entrepreneur, Catalyst 2030 and One Family Foundation *Addressing inequalities and deep-rooted injustices in our society requires a clear vision of the world we want and a process to get there. In The Systems Work of Social Change, Cynthia and Francois clearly articulate the key lessons and principles by which we can get there. A must read for those who believe that together we can build a better world! * Winnie Byanyima, Executive Director, UNAIDS *Cynthia Rayner and François Bonnici have written an important book. It will guide those who work in and think about systems change for a generation. It moves us beyond a recognition that things are complex and connected and towards an understanding of values and action in change-work. A breakthrough book. * Stephan Chambers, Director, Marshall Institute, London School of Economics and Political Science *The authors have drawn from eight organisations on almost every continent that are examples of what Mahatma Gandhi called 'constructive action'. He believed that all such action showed us the path towards an alternative vision of society based on truth, non-violence and social justice. By analysing their own experiences with candour, and reflecting on the experiences of others, what emerges is a lucidly written and cogently argued book putting forward the case for a systemic approach to social change. They argue that a fundamental restructuring of social and environmental systems is necessary to undo the deep inequalities, multi-level injustices and the global environmental crisis. * Mirai Chatterjee, Chairperson, Self-Employed Women's Association Cooperative Federation *A deceptively simple question lies at the heart of Cynthia Rayner and François Bonnici's vital new book: how do organizations create social change? Rayner and Bonnici lay out a textured view of social systems in all their depth, complexity and scale and do what all good leaders and learners do when confronted with an abundance of data—they change their minds. The authors ultimately conclude that systems can't be fixed but they can be changed through the systems work of organizations ensuring key actors are connected to one another, acting with creativity and dynamism and thus able to make decisions in responsive and representative ways. The Systems Work of Social Change walks the reader through the principles and practices of systems work and what it takes to support this approach to social change but it is also nothing less than a radical reframing of how we all need to work moving forward to reimagine a just future. * Cheryl L. Dorsey, President, Echoing Green *Rayner and Bonnici have given us a powerful and incisive guide to the work of systems change. They show us that the process of change matters as much, if not more, than outcomes—where our deepest work is to cultivate values, collectives, and equitable reconfigurations of power. In a world beset by wicked problems, this book illuminates a way forward. * Alnoor Ebrahim, Professor, The Fletcher School at Tufts University, and author of Measuring Social Change: Performance and Accountability in a Complex World *The work of transformational social change is never linear, often messy, and inherently pluralistic. François Bonnici and Cynthia Rayner take us on a journey through the experiences of eight remarkable organizations—many of whom are Skoll Foundation Awardees. Each offers a unique perspective on the complex work of durable, meaningful, systems-level change. Particularly illuminating is the authors' contribution in illustrating the major mind shift needed from funders to effectively identify, evaluate, and support the "invisible value" created by systems actors. Doers and donors alike will find in this book indispensable tools for ambitious, forward-thinking systemic work. * Ambassador Don Gips ret., Chief Executive Officer, Skoll Foundation *Systems Thinking' is all the rage, but too often, it is just that – thinking, without much practical consequence for those of us intent on changing the world. Building on a deep study of practical exercises in social change, Bonnici and Rayner have helped fill the gap, charting an original and important approach to 'Systems Work' that will be of great utility to social change activists and practitioners everywhere.' * Duncan Green, Senior Strategic Adviser, Oxfam GB and author of How Change Happens and From Poverty to Power *Systemic problems require systemic solutions. Fortunately, there is increasing recognition among social purpose organizations, funders, and policymakers that a systems mindset and systems change approach will be necessary to successfully address the world's most important problems. But it raises important practical questions: How specifically do organizations create systemic social change? How do funders best identify and support systems changing organizations? On these critical questions, Rayner and Bonnici provide a fabulous and practical set of insights and lessons on "systems work" extracted from some of the world's most successful social innovators. If you are a "Doer" with aspirations of making systems-changing social impact, or a Donor who desires to support work that creates social impact at population scale, this book is a must-read. * Tim Hanstad, CEO, Chandler Foundation *Systems change is much in the water of social change these days. Yet many remain unclear about what systems change is and how to do it. Through insightful, practical frameworks and clear, compelling examples Bonnici and Rayner get to the heart of the "work" of systems change. In doing so, they have created an indispensable guide for social change aspirants everywhere. * John Kania, Founder and Executive Director, Collective Change Lab *Systems are defined not by their parts, but by the relationships between the parts. Yet too few discussions of systemic social change are grounded in deep understanding of human relationships, and too many are coloured by ideas of industrial production that don't necessarily apply. This book not only explains why this is true, but howwe should be working based on that knowledge. Highly recommended. * Harvey Koh, Managing Director, FSG and Board Member, Social Innovation Exchange *Transformational systems work is anything but linear – leaders doing this work need the flexibility to adapt their approaches to their particular context. François Bonnici and Cynthia Rayner offer perspectives on both the complexity of systems work and the most helpful principles and practices. I especially appreciated the discussions about reconfiguring power towards those who have lived experienced of issues and are rooted in the communities where they seek change. Highly recommend this book for practitioners and funders alike. * Olivia Leland, Founder and CEO of Co-Impact *What a delight to read this book!!! Exactly what we need, no bullshit but an honest taking stock of what system work entails. Cynthia Rayner and François Bonnici provide us with principles and practices for systems work distilled from their deep engagement with organizations doing social change. A must read for researchers and practitioners interested in system change. * Johanna Mair, Professor of Organization, Strategy and Leadership, Hertie School of Governance, Academic Editor of the Stanford Social Innovation Review *Great insights! The Systems Work of Social Change shines a needed light on some of the key factors that power systems change: connection, context and power. The authors combine practical experience and research, providing a critical balance by grounding the theoretical in the real struggle of those engaged in improving lives in their communities. From the perspective of our social change networks in Latin America, I can say that the conclusions and recommendations ring true, and I am sure they will be relevant to those engaged in similar causes around the world. * Sean McKaughan, Board Chair Fundación Avina and author of CollaborAction: A Practical Guide to Promoting Sustainability *For too long, social problems have been viewed as a set of unfortunate circumstances to be remedied by the goodwill and good deeds of the privileged. Nelson Mandela notably stated, "Poverty is not an accident. Like slavery and apartheid, it is man-made and can be removed by the actions of human beings." The Systems Work of Social Change unpacks how our approach to social change is a product of the industrial era, characterized by attempts to correct complex problems with complicated technical solutions. By listening to and observing the deep work of organizations that place mothers, families, young people, teachers and informal workers at the forefront of decision making, Rayner and Bonnici demonstrate that the collective power and voice of the most marginalized groups are in fact central to societal transformation. * Dr Precious Moloi-Motsepe, Co-Founder and Chief Executive Officer, Motsepe Foundation and Chancellor, University of Cape Town *A very readable and thoughtful overview of systems change which has the great virtue of rooting it in the messy complexities of the real world and avoiding the abstractions and over-generalisation that is all too common in writing on this subject. Most social change that really matters involves trying to shift systems. It's always hard and often frustrating, especially if you start with little power or money. But this is a practical guide that reminds us that even the most apparently immovable interests can be overcome and even the most apparently intractable problems can be solved. * Professor Sir Geoff Mulgan, University College London *Cynthia Rayner and François Bonnici have taken the oft quoted but seldom understood concepts of systems thinking and shown how they can, and have, been translated into practical action by social impact practitioners at both global and local levels. * James Mwangi, Executive Director of The Dalberg Group *Rayner and Bonnici provide an easy to read and detailed guide on how to create drive change via systems work. Starting with an in-depth analysis on past lessons learned over the last 240 years, this work artfully presents various key elements that navigate the process of change. With a strong acknowledgement on the importance of context, the authors provide clear and concise guidelines on how organisations can harness the current momentum for lasting, systematic change. * Kennedy Odede, Co-Founder and CEO, SHOFCO and Global Alliance for Communities *The rise of modern states and markets notwithstanding, even today swathes of humanity are adrift abode flimsy rafts of circumstance on oceans of misfortune. Condemned to hope for rescue, these among us inhabit a despairing parallel reality. Hearteningly, some manage to navigate to calmer waters or even the safety of shore. It is from their unlikely stories that Rayner and Bonnici distill fundamental lessons about sustained systemic social change. If aspiration, ability, and action are the keys to self-sate life's chronic needs, the authors show us that it is by connecting, contextualizing, and configuring proximate social, political, and economic energies that "primary actors" can foster suitable systems of self-support. This is a timely and important contribution to our understanding of societal progress. * Subi Rangan, The Abu Dhabi Crown Prince Court Endowed Chair in Societal Progress, INSEAD *In an era when all of us in the social sector are being asked to do more with less, talking about changing systems is easy but doing it is not. This book unpacks the nuances, gets grounded and shares real insights. It helps you to think big without ignoring the smaller, unsexy details of ground delivery. Must read. * Asif Saleh, Executive Director, BRAC *demonstrating that an inclusive and sustainable future is possible. This book presents nothing less than a blueprint for deep social change in a post-Covid world. * Klaus Schwab, Executive Chairman, World Economic Forum & Hilde Schwab, Chairperson, Schwab Foundation for Social Entrepreneurship *Cynthia Rayner and François Bonnici masterfully synthesize deep reflections and insights on the significance, direction, and legitimacy of social change and the complexities and efforts involved in the work of change. An important text for theory and practice that transcends the usual vague system change discourses. * Christian Seelos, Distinguished Fellow and Director of the Global Innovation for Impact Lab, Stanford University Center on Philanthropy and Civil Society *The time of looking around the world and fixing all that is broken is past. The profound social and ecological imbalances that characterize our modern world are inseparable from the level of consciousness out of which they have arisen - that is, our level of consciousness. What Rayner and Bonnici call "systems work" illuminates the almost always overlooked source of deep change - as biologist Humberto Maturana puts it, "it is only through reflection that we change our history." * Peter Senge, Founder of the Society for Organizational Learning and author of The Fifth Discipline: The Art and Practice of the Learning *The Systems Work of Social Change contrasts technical and transformational approaches to systems change: top down, product-first approaches and bottom-up, people-first approaches. Building on a rich set of case studies from around the globe, drawing fully upon the broad literature of systems change, and reflecting deeply on their own experiences, Rayner and Bonnici provide a set of clear and pragmatic insights for people grappling with solving the world's problems large and small. While I am an experienced social entrepreneur—and Dean of a school that emphasizes systems change—I found myself learning so much as I read this extraordinary book from cover to cover. In a world facing so many challenges, The System Work of Social Change distils lessons that provide insight and hope. * Professor Peter Tufano, Peter Moores Dean, Saïd Business School, University of Oxford *Despite significant socio-economic progress in the post-war era, we have also seen rising inequality, power concentration, and a shortsighted use of natural resources. In The Systems Work of Social Change, Bonnici and Rayner highlight how leading organizations can steer private and public cooperation, pioneer new policy models, and harness fourth industrial revolution technologies, Through a global lens and the lived experiences of leading social entrepreneurs, François Bonnici and Cynthia Rayner bring us a view of how social change does happen. It is a book that speaks to the moment - the deep and critical structural challenges and the hope for future change as we continue to work for the good of all. Most importantly, they remind us that it is people who build systems and therefore people who have the ability to reimagine and build them anew. * Diana Wells, President Emerita, Ashoka *Table of ContentsIntroduction: Working in Systems Part I. Principles of Systems Work 1: An Industry of Social Change 2: Complexity, Scale, and Depth 3: Connection, Context, and Power Part II. Practices of Systems Work 4: Cultivating Collectives 5: Equipping Problem-Solvers 6: Promoting Platforms 7: Disrupting Policies and Patterns Reimagining the Future 8: Measuring for Learning 9: Funding for Partnership 10: The Principles in Action Appendix: Case studies: Organizational Practices and Tactics of Systems Work
£31.49
NewSouth Publishing Mahabharata In Polyester
Book SynopsisThis is the riveting story of one of the wealthiest families in the world. Dhirubhai Ambani was a rags-to-riches Indian tycoon whose company Reliance, which emerged from the textile industry, is now one of India's major corporations. His sons Anil and Mukesh took over after his death in 2002 and their respective arms of the company are bigger than the parent ever was. The brothers are now worth $43 billion and $42 billion respectively, largely from petrochemicals, telecommunications, and entertainment. To say that the sibling tycoons are not close is an understatement; their feud--personal and business--is an extraordinary story itself. But as this book shows, the Ambani story tells a bigger story about modern India, not only as an economic powerhouse but about the complicated links between government and big business.
£20.66
Pearson Education (US) Field Guide to Digital Transformation A
Book SynopsisThomas Erl is a best-selling IT author who has authored and co-authored 15 books published by Prentice Hall and Pearson Education and dedicated to topics focused on contemporary information technology and practices. These titles were delivered for the Pearson Digital Enterprise Series from Thomas Erl (formerly the Prentice Hall Service Technology Series from Thomas Erl) for which Thomas also acts as series editor. As founder and president of Arcitura Education (www.arcitura.com), Thomas also leads the development of curricula for internationally recognized, vendor-neutral training and accreditation programs. Arcitura's portfolio currently consists of over 100 courses, over 90 Pearson VUE exams, and over 40 certification tracks, covering topics such as Digital Transformation, Robotic Process Automation (RPA), DevOps, Blockchain, IoT, Containerization, Machine Learning, Artificial Intelligence (AI), Cybersecurity, Service-Oriented Architecture (Table of ContentsAbout This Book xxvii PART I: DIGITAL TRANSFORMATION FUNDAMENTALS Chapter 1: Understanding Digital Transformation 3 (What is Digital Transformation?) 3 Business, Technology, Data and People 5 Digital Transformation and Business 6 Digital Transformation and Technology 7 Digital Transformation and Data 9 Digital Transformation and People 10 Digital Transformation and Organizations and Solutions 11 Chapter 2: Common Business Drivers 13 (What Led to Digital Transformation?) 13 Losing Touch with Customer Communities 14 Inability to Grow in Stale Marketplaces 16 Inability to Adapt to Rapidly Changing Marketplaces 16 Cold Customer Relationships 19 Inefficient Operations 19 Inefficient Decision-Making 21 Chapter 3: Common Technology Drivers 23 (What Enables Digital Transformation?) 23 Enhanced and Diverse Data Collection 25 Contemporary Data Science 27 Sophisticated Automation Technology 29 Autonomous Decision-Making 29 Centralized, Scalable, Resilient IT Resources 31 Immutable Data Storage 33 Ubiquitous Multiexperience Access 34 Chapter 4: Common Benefits and Goals 37 (Why Undergo a Digital Transformation?) 37 Enhanced Business Alignment 39 Enhanced Automation and Productivity 42 Enhanced Data Intelligence and Decision-Making 44 Improved Customer Experience and Customer Confidence 44 Improved Organizational Agility 48 Improved Ability to Attain Market Growth 50 Chapter 5: Common Risks and Challenges 53 (What Are the Pitfalls?) 53 Poor Data Quality and Data Bias 55 Increased Quantity of Vulnerable Digital Data 55 Resistance to Digital Culture 58 Risk of Over-Automation 59 Difficult to Govern 61 Chapter 6: Realizing Customer-Centricity 63 What Is a Product? 64 What Is a Customer? 65 Product-Centric vs. Customer-Centric Relationships 67 Transaction-Value vs. Relationship-Value Actions 69 Customer-Facing vs. Customer-Oriented Actions 71 Relationship Value and Warmth 71 Warmth in Communication 71 Warmth in Proactive Accommodation 74 Warmth in Customer Rewards 76 Warmth in Exceeding Customer Expectations 76 Single vs. Multi vs. Omni-Channel Customer Interactions 77 Customer Journeys 81 Customer Data Intelligence 84 Chapter 7: Data Intelligence Basics 89 Data Origins (Where Does the Data Come From?) 90 Corporate Data 92 Third-Party Data 92 Creating New Corporate Data Intelligence 92 Common Data Sources (Who Produces the Data?) 93 Operations Data 95 Customer Data 95 Social Media Data 95 Public Sector Data 96 Private Sector Data 97 Data Collection Methods (How Is the Data Collected?) 97 Manual Data Entry 98 Automated Data Entry or Collection 98 Telemetry Data Capture 98 Digitization 99 Data Ingress 101 Data Utilization Types (How Is the Data Used?) 101 Analysis and Reporting 101 Automated Decision-Making 102 Solution Input 103 Bot-Driven Automation 103 Model Training and Retraining 103 Historical Record Keeping 104 Chapter 8: Intelligent Decision-Making 105 Manual Decision-Making 107 Computer-Assisted Manual Decision-Making 107 Conditional Automated Decision-Making 108 Intelligent Manual Decision-Making 109 Intelligent Automated Decision-Making 112 Direct-Driven Automated Decision-Making 113 Periodic Automated Decision-Making 114 Realtime Automated Decision-Making 115 Intelligent Manual vs. Intelligent Automated Decision-Making 115 PART II: DIGITAL TRANSFORMATION IN PRACTICE Chapter 9: Understanding Digital Transformation Solutions 121 Distributed Solution Design Basics 122 Data Ingress Basics 127 File Pull 127 File Push 128 API Pull 129 API Push 129 Data Streaming 130 Common Digital Transformation Technologies 132 Chapter 10: An Introduction to Digital Transformation Automation Technologies 135 Cloud Computing 137 Cloud Computing in Practice 138 Common Risks and Challenges 143 Blockchain 144 Blockchain in Practice 145 Partial Business Data Capture 147 Full Business Data Capture 148 Log Data Access Capture 150 Partial Business Data Store 151 Ledger Export 152 Common Risks and Challenges 153 Internet of Things (IoT) 154 IoT Devices 154 IoT in Practice 160 Common Risks and Challenges 163 Robotic Process Automation (RPA) 164 RPA in Practice 165 Common Risks and Challenges 168 Chapter 11: An Introduction to Digital Transformation Data Science Technologies 171 Big Data Analysis and Analytics 172 The Five V's of Big Data 175 Big Data in Practice 177 Common Risks and Challenges 178 Machine Learning 179 Model Training 180 Machine Learning in Practice 180 Common Risks and Challenges 184 Artificial Intelligence (AI) 186 Neural Networks 186 Automated Decision-Making 187 AI in Practice 189 Common Risks and Challenges 189 Chapter 12: Inside a Customer-Centric Solution 193 Scenario Background 195 Business Challenges 195 The Original Customer Journey 196 Business Objectives 201 Terminology Recap 201 Key Terms from Chapter 6: Realizing Customer-Centricity 202 Key Terms from Chapter 7: Data Intelligence Basics 202 Key Terms from Chapter 8: Intelligent Decision-Making 203 Key Terms from Chapter 9: Understanding Digital Transformation Solutions 203 Key Terms from Chapter 10: An Introduction to Digital Transformation Automation Technologies 204 Key Terms from Chapter 11: An Introduction to Digital Transformation Data Science Technologies 204 The Enhanced Customer Journey 204 Supporting Data Sources 205 Step-by-Step Business Process 206 Future Decision-Making 241 About the Authors 243 Index 245
£999.99
McGraw-Hill Education Exception to the Rule The Surprising Science of
Book SynopsisThe antidote to navigating turbulent times isnât more rules. It is timeless virtue that creates sustainable value. Thoughtful leaders are keenly aware of the enormous challenge they face to drive high performance in a world that continues to ratchet up pressure and uncertainty. Some leaders respond by getting tough and establishing strict rules. They get people in line, but they donât inspire excellence. Wise leaders, on the other hand, help their people practice character to navigate their way through the turbulenceâwithout lowering performance expectations. As a result, their people are more reliable under pressure. Exception to the Rule links ancient wisdom with contemporary science on high performance, teamwork, and engagement. Building an organizational culture based on classical virtuesâof trust, compassion, courage, justice, wisdom, temperance and hopeâis both strategically smart and a better way to live. ExcepTable of ContentsAcknowledgementsIntroductionChapter 1: TrustChapter 2: CompassionChapter 3: CourageChapter 4: JusticeChapter 5: WisdomChapter 6: TemperanceChapter 7: HopeChapter 8: Integrity--A Growth MarketChapter 9: Classical Solutions to Contemporary ChallengesEpilogue and TakeawaysEndnotesIndex
£22.99
Profile Books Ltd Only the Paranoid Survive: How to Exploit the
Book Synopsis'This book is about one super-important concept. You must learn about 'Strategic Inflection Points', because sooner or later you are going to live through one.' - Steve Jobs There are moments in any business when massive change occurs, when all the rules shift fast and forever. They can make or break companies and individuals, and they can happen at any moment. Andrew Grove calls such moments strategic inflection points, and he lived through several as CEO of Intel, where he transformed the company into the world's largest computer chipmaker, and the 7th most profitable company in the Fortune 500. Drawing on decades of personal experience and insight, as well as examining timeless examples from other companies, Grove reveals how to identify and exploit the key moments of change that generate either drastic failure or incredible success. Only the Paranoid Survive is a classic lesson in leadership that anyone in any industry will benefit from. Because we must all assume that something will change - and soon.Trade ReviewThe best book on business * Forbes *This terrific book is dangerous ... It will make people think. -- Peter DruckerThe best manager in the world * Fortune *Common sense is probably the first thing you'll lose when you start on a strategic inflection curve. And then you'll need this book * Daily Telegraph *A great book on strategy -- Ben Horowitz, author of 'The Hard Thing About Hard Things'This book is about one super-important concept. You must learn about 'Strategic Inflection Points', because sooner or later you are going to live through one. -- Steve Jobs
£10.44
HarperCollins Publishers The Chiffon Trenches
Book SynopsisHonestly and candidly captures fifty sublime years of fashion' Manolo BlahnikDiscover what truly happens behind the scenes in the world of high fashion in this detailed, storied memoir from style icon, bestselling author and former Vogue creative director André Leon Talley.During André Leon Talley's first magazine job assisting Andy Warhol at Interview, a fateful meeting with Karl Lagerfeld began a decades-long friendship and propelled Talley into the upper echelons by virtue of his shared knowledge and adoration of fashion. He moved to Paris as bureau chief of John Fairchild's Women's Wear Daily, befriending fashion's most important designers. But as Talley made friends, he also made enemies. A fraught encounter with a member of the house of Yves Saint Laurent sent him back to New York and into the offices of Vogue under Grace Mirabella. There, he developed an unlikely but intimate friendship with Anna Wintour, and as she rose to the top of Vogue's masthead, Talley became the most influential man in fashion.The Chiffon Trenches is a candid look at the who's who of the last fifty years of fashion, and proof that fact is always fascinatingly more devilish than fiction. André Leon Talley's engaging memoir tells the story of how he not only survived but thrived despite racism, illicit rumours and all the other challenges of this notoriously cutthroat industry to become one of the most legendary voices and faces in fashion.Trade Review‘What he gives us, ultimately, is a circus the likes of which, given present circumstances, we may never see again. My advice is to do as I did: apply a good squirt of Fracas to your wrists, and sit back and enjoy the lunatic ride’ Observer, Book of the Week ‘Ideal reading material for anyone who found The Devil Wears Prada addictive but now needs a stronger hit. It is brimful of toxic behaviour and noxious values, which makes it perfect consolation, too, for lockdown’ Daily Telegraph ‘Such stories about the fashion greats make for perfect lockdown gossip … the lid has been lifted’ Sunday Times ‘A memoir on thriving and surviving the cut-throat fashion industry amid racism and homophobia, The Chiffon Trenches charts Talley’s rise from humble beginnings to becoming one of the most influential men in fashion. From Talley’s first job assisting Andy Warhol at a fashion magazine, to his friendships with the late Karl Lagerfeld and Anna Wintour, The Chiffon Trenches makes for captivating reading for fashion fans and beyond’ Another Magazine ‘Honestly and candidly captures 50 sublime years of fashion. Talley’s unrivalled knowledge, extraordinary eye for spotting raw talent and ‘ahead of the curve’ ability to clearly define what makes a good dress, draws you in from page one. An insightful and intelligent read, conveyed in a way only he could’ Manolo Blahnik ‘A riveting, enthralling, and heartbreaking read … Andre has lived life at the epicenter of the most glamourous worlds of fashion in both Paris and New York; and now this book is one more chapter in his amazing legacy’ Wendy Goodman, Design Editor, New York Magazine ‘Read this book if you want to be entertained, educated, enlightened, and most of all taught how to step out of the crowd to become your own true & authentic self’ Marc Benioff, New York Times bestselling author of Trailblazer
£9.99
Pearson Education Analytics Data Science Artificial Intelligence
Book SynopsisRamesh Sharda (MBA, PhD, University of WisconsinMadison) is Vice Dean for Research and Graduate Programs, Watson/ConocoPhillips Chair, and Regents Professor of Management Science and Information Systems in the Spears School of Business at Oklahoma State University. His research has been published in major journals in management science and information systems, including Management Science, Operations Research, Information Systems Research, Decision Support Systems, Decision Sciences Journal, EJIS, JMIS, Interfaces, INFORMS Journal on Computing, and ACM Database. Dr. Sharda is a member of the editorial boards of journals such as Decision Support Systems, Decision Sciences, and ACM Database. He has worked on many sponsored research projects with government and industry, and has been a consultant to many organizations. He also serves as the faculty direcTable of Contents PART I: INTRODUCTION TO ANALYTICS AND AI 1. An Overview of Business Analytics, Decision Support Systems, Business Intelligence, Data Science, and Artificial Intelligence 2. Artificial Intelligence: Concepts, Drivers, Major Technologies, and Business Applications 3. Nature of Data, Statistical Modeling, and Visualization PART II: PREDICTIVE ANALYTICS AND MACHINE LEARNING 4. Data Mining Process, Methods, and Applications 5. Machine learning Techniques for Predictive Analytics 6. Deep Learning and Cognitive Computing 7. Text Mining, Sentiment Analysis, and Social Analytics PART III: PRESCRIPTIVE ANALYTICS AND BIG DATA 8. Prescriptive Analytics with Optimization and Simulation 9. Big Data, Location Analytics, and Cloud Computing PART IV: ROBOTICS, SOCIAL NETWORKS, AI, AND IoT 10. Robotics: Industrial and Consumer Applications 11. Group Decision Making, Collaborative Systems, and AI Support 12. Knowledge Systems: Expert Systems, Recommenders, Chatbots, Virtual Personal Assistants, and Robo Advisors 13. The Internet of Things As a Platform for Intelligent Applications PART V: CAVEATS OF ANALYTICS AND AI 14. Implementation Issues: From Ethics and Privacy to Organizational and Societal Impacts
£67.44
