Business, Finance & Law Books

18829 products


  • Managing Reality Second edition. Book 2 Procuring

    ICE Publishing Managing Reality Second edition. Book 2 Procuring

    1 in stock

    Book SynopsisNEC Managing Reality: A Practical Guide to Applying NEC3 is a series of books written by NEC experts well versed in using the NEC `at the coal face' that explain how the NEC can be used to optimum benefit in everyday environments. The second edition includes full updates to each of the five books: Introduction to the engineering and construction contract; Procuring an engineering and construction contract; Managing the contract; Managing change; Managing procedures. This new edition focuses solely on NEC3, with new practical examples from across the world. Sections on disallowable cost, defects, roles/responsibilities and schedule of cost components have been expanded and enhanced.

    1 in stock

    £55.00

  • Managing Reality Second edition Book 4 Managing

    ICE Publishing Managing Reality Second edition Book 4 Managing

    1 in stock

    Book SynopsisNEC Managing Reality: A Practical Guide to Applying NEC3 is a series of books written by NEC experts well versed in using the NEC `at the coal face' that explain how the NEC can be used to optimum benefit in everyday environments. The second edition includes full updates to each of the five books: Introduction to the engineering and construction contract; Procuring an engineering and construction contract; Managing the contract; Managing change; Managing procedures. This new edition focuses solely on NEC3, with new practical examples from across the world. Sections on disallowable cost, defects, roles/responsibilities and schedule of cost components have been expanded and enhanced.

    1 in stock

    £62.00

  • Managing Reality Second edition Book 5 Managing

    ICE Publishing Managing Reality Second edition Book 5 Managing

    1 in stock

    Book SynopsisNEC Managing Reality: A Practical Guide to Applying NEC3 is a series of books written by NEC experts well versed in using the NEC `at the coal face' that explain how the NEC can be used to optimum benefit in everyday environments. The second edition includes full updates to each of the five books: Introduction to the engineering and construction contract; Procuring an engineering and construction contract; Managing the contract; Managing change; Managing procedures. This new edition focuses solely on NEC3, with new practical examples from across the world. Sections on disallowable cost, defects, roles/responsibilities and schedule of cost components have been expanded and enhanced.

    1 in stock

    £48.00

  • International Case Studies in Asset Management

    Emerald Publishing Limited International Case Studies in Asset Management

    Book SynopsisA companion publication to Asset Management, International Case Studies in Asset Management will help companies and professionals develop and support the teaching and learning of best practices in this field.Table of ContentsIntroduction 1. Developing asset management strategies and plans (8 case studies) 2. Building an asset management system (8 case studies) 3. Becoming an asset management organisation (8 case studies) 4. Measuring and improving asset management performance (8 case studies) Conclusions Index

    £60.00

  • NEC3 Engineering and Construction Contract Option

    Emerald Publishing Limited NEC3 Engineering and Construction Contract Option

    1 in stock

    Book SynopsisOption B is a priced contract with a bill of quantities where the risk of carrying out the work at the agreed prices being is borne by the contractor. This document contains all the core and secondary option clauses, the shorter schedule of cost components, and contract data, relevant to an option B contract. Construction Clients' Board endorsement of NEC3 The Construction Clients' Board (formerly Public Sector Clients' Forum) recommends that public sector organisations use the NEC3 contracts when procuring construction. Standardising use of this comprehensive suite of contracts should help to deliver efficiencies across the public sector and promote behaviours in line with the principles of Achieving Excellence in Construction.Table of ContentsSchedule of options Core clauses • 1 General • 2 The Contractor’s main responsibilities • 3 Time • 4 Testing and Defects • 5 Payment • 6 Compensation events • 7 Title • 8 Risks and insurance • 9 Termination Dispute resolution W • Option W1 • Option W2 Secondary option clauses • X1 Price adjustment for inflation • X2 Changes in the law • X3 Multiple currencies • X4 Parent company guarantee • X5 Sectional Completion • X6 Bonus for early Completion • X7 Delay damages • X12 Partnering • X13 Performance bond • X14 Advanced payment to the Contractor • X15 Limitation of the Contractor’s liability for his design to reasonable skill and care • X16 Retention • X17 Low performance damages • X18 Limitation of liability • Y(UK)2 The Housing Grants, Construction and Regeneration Act 1996 • Y(UK)3 The Contracts (Rights of Third Parties) Act 1999 • Z Additional conditions of subcontract Note Options X8 to X11 and Y(UK)1 are not used Schedule of Cost Components Contract Data Index

    1 in stock

    £66.57

  • NEC3 Professional Services Contract PSC

    Emerald Publishing Limited NEC3 Professional Services Contract PSC

    1 in stock

    Book SynopsisThe Professional Services Contract is intended for use in the appointment of a supplier to provide professional services. It can be used for appointing project managers, supervisors, designers, consultants or other suppliers under NEC contracts and can also be used for appointing supliers on non-NEC construction projects or for non-constructionprojects. This document contains the core clauses, the relevant main option clauses, the secondary option clauses and the contract data. Construction Clients' Board endorsement of NEC3 The Construction Clients' Board (formerly Public Sector Clients' Forum) recommends that public sector organisations use the NEC3 contracts when procuring construction. Standardising use of this comprehensive suite of contracts should help to deliver efficiencies across the public sector and promote behaviours in line with the principles of Achieving Excellence in Construction.Table of ContentsSchedule of options Core clauses • 1 General • 2 The Parties’ main responsibilities • 3 Time • 4 Quality • 5 Payment • 6 Compensation events • 7 Rights to material • 8 Indemnity, insurance and liability style • 9 Termination Main option clauses • A Priced subcontract with activity schedule • C Target contract • E Time based contract • G Term contract Option Dispute resolution • Option W1 • Option W2 Secondary option clauses • X1 Price adjustment for inflation Changes in the law • X3 Multiple currencies Parent company guarantee Sectional Completion Bonus for early Completion • Delay damages • Collateral warranty agreements • Transfer of rights • X10 Employer’s Agent • X11 Termination by the Employer • X12 Partnering • X13 Performance bond • X18 Limitation of liability • X20 Key Performance Indicators • Y(UK)2 The Housing Grants, Construction and Regeneration Act 1996 • Y(UK)3 The Contracts (Rights of Third Parties) Act 1999 •Z Additional conditions of subcontract

    1 in stock

    £66.57

  • BIM for Project Managers

    Emerald Publishing Limited BIM for Project Managers

    1 in stock

    Book SynopsisBIM for Project Managers is a concise practical guide which shows how cutting-edge BIM related technologies can facilitate the successful management of construction and infrastructure projects.

    1 in stock

    £50.82

  • Fidic Green Book

    Emerald Publishing Limited Fidic Green Book

    2 in stock

    Book SynopsisFIDIC Green Book: A companion to the 2021 Short Form of Contract is a practical guide for anyone involved in preparing, administering, or contributing to the 2021 FIDIC Short Form of Contract (FIDIC Green Book).

    2 in stock

    £47.50

  • Valuation Special Properties  Purposes Special

    CRC Press Valuation Special Properties Purposes Special

    1 in stock

    Book SynopsisProvides a treatment of several complex and technical subjects. This book gives some indication of the problems and pitfalls associated with the fields.Table of ContentsMilk Quotas;Valuation of Woodlands;Valuations under s18 (1) of the Landlord & Tenant Act 1927; Compensation Where no Land is Taken; Rights to Light; Contaminated Land; Council Tax; Cables & Telecommunications Installations; Plant and Machinery as a Loan Security: A Case Study; Giving Expert Evidence; Table of Cases; Table of Statutes; Table of Statutory Instruments; Index

    1 in stock

    £47.99

  • Property Finance Sourcebook

    Taylor & Francis Ltd Property Finance Sourcebook

    1 in stock

    Book SynopsisThis book is a complete directory of UK and overseas lenders that helps you with your financial property needs. Servicing the commercial, residential and real estate development markets, it provides crucial information such as contact names, phone and fax numbers, addresses and details of lenders' terms, rates and conditions. The book identifies who the lenders are, namely corporate and private banks, building societies, and private mortgage providers. Moreover, it isolates the type of finance each company caters for, such as: agricultural finance, development investment, hotels and leisure and even healthcare. With all this valuable information contained within one title, this book can work as a tool to aid anyone seeking finance for their property development or re-sale. Richard von Goetzen has worked in the financial services and property industry for over thirty years. He worked at the Michael Laurie PartnershiTable of ContentsIntroduction; Glossary of Terms; Lender Indices; Company Listings

    1 in stock

    £71.24

  • Project Management Essentials for Dummies

    John Wiley & Sons Australia Ltd Project Management Essentials for Dummies

    1 in stock

    Book SynopsisThe fast and easy way to perfect your project management skills Whatever your profession, effective project management skills are crucial to developing a successful business career. In Project Management Essentials For Dummies, you''ll find all the information and guidance you need to plan your projects with confidence and deliver them on time. This comprehensive resource will help you unlock the keys to project management success, gain the know-how to assess your strengths and weaknesses to maximise your project management potential, find proven ways to motivate your project team, and so much more. In today''s challenging business environment, professionals are increasingly working within tight timeframes and constricted budgets, and striving to deliver projects under a range of high-pressure scenarios. Thankfully, Project Management Essentials For Dummies shows you how to put out the fires igniting your workspace and explains how easy it is to organise

    1 in stock

    £9.98

  • Principles of Economics

    John Wiley & Sons Principles of Economics

    1 in stock

    Book SynopsisPrinciples of Economics, 2nd Australian edition, is an adaptation of an original work by internationally renowned economists Joseph Stiglitz and Carl Walsh.Table of ContentsAbout the authors xii Applications at a glance xvi How to use this book xviii Preface xxi Acknowledgements xxii Chapter 1 Modern economics and thinking like an economist 1 Chapter 2 Demand and supply 37 Chapter 3 Elasticity 59 Chapter 4 Consuming and producing 81 Chapter 5 The competitive firm 131 Chapter 6 The efficiency of competitive markets 153 Chapter 7 Monopoly, monopolistic competition and oligopoly 177 Chapter 8 Government policies towards competition 211 Chapter 9 Externalities, public goods and the public sector 231 Chapter 10 Gross domestic product 259 Chapter 11 Unemployment, inflation and the consumer price index 279 Chapter 12 Introduction to business cycles 301 Chapter 13 Aggregate demand and inflation 339 Chapter 14 The Reserve Bank and interest rates 369 Chapter 15 Stabilisation policies 385 Chapter 16 Inflation and unemployment 415 Chapter 17 International economics: an introduction 437 Chapter 18 The international financial system 461 Glossary 483 Index 493

    1 in stock

    £76.50

  • Freedom First Escape the income trap unlock your

    John Wiley & Sons Australia Ltd Freedom First Escape the income trap unlock your

    2 in stock

    Book Synopsis

    2 in stock

    £12.40

  • Innovators Playbook

    John Wiley & Sons Australia Ltd Innovators Playbook

    1 in stock

    Book Synopsis

    1 in stock

    £16.16

  • Bookkeeping for Dummies

    John Wiley & Sons Australia Ltd Bookkeeping for Dummies

    1 in stock

    Book Synopsis

    1 in stock

    £17.42

  • An End to the Bull  Cut through the noise to

    John Wiley & Sons Australia Ltd An End to the Bull Cut through the noise to

    1 in stock

    Book Synopsis

    1 in stock

    £16.16

  • Like Comment Share Buy

    John Wiley & Sons Australia Ltd Like Comment Share Buy

    3 in stock

    Book SynopsisTake your video marketing to the next level with this practical and insightful resource Like, Comment, Share, Buy: The Beginner''s Guide to Marketing Your Business With Video Storytelling delivers powerful and actionable strategies to move your company''s brand to the forefront of your customers'' imaginations. Celebrated author, speaker, journalist, and consultant Jonathan Creek explains why video is the most impactful medium in which to market online and how you can leverage it for maximum benefit. Providing a fully interactive experience for readers through the book''s video companion app, Like, Comment, Share, Buy contains an approachable and comprehensive method to unlock the power of online video and discusses topics like: How to make social media videos with just your smartphone The formula to creating contagious, compelling and viral content The scientific research underlying the author's approaches to social

    3 in stock

    £13.05

  • The Act of Leadership

    John Wiley & Sons Australia Ltd The Act of Leadership

    3 in stock

    Book Synopsis

    3 in stock

    £13.95

  • Shopify For Dummies

    John Wiley & Sons Australia Ltd Shopify For Dummies

    Book Synopsis

    £17.42

  • John Wiley & Sons Australia Ltd Xero For Dummies

    Out of stock

    Book Synopsis

    Out of stock

    £999.99

  • The 1 Day Refund

    John Wiley & Sons Australia Ltd The 1 Day Refund

    2 in stock

    Book SynopsisGAIN MORE TIME FOR WHAT YOU LOVE Are you constantly juggling multiple tasks and operating at 100 per cent or more? Do you feel you are permanently on the treadmill and can't get off? If you needed extra capacity for something urgent, could you find it? In The 1-Day Refund, best-selling author and time management expert Donna McGeorge shows you how to recover an extra 15 per cent of your time10 minutes per hour, 1 hour per day or a full day each weekto think, breathe, live and work. By creating more space, you'll discover a new ability to focus on what's truly important to you. In this book, you'll also: Learn to achieve more by doing less and create more space across all areas of your life Stop being at the mercy of other people's agendas and learn to say no' when you truly don't have time. Develop your capacity to cope with change and unpredictability and rid yourself of that feeling of overwhelm A fant

    2 in stock

    £12.32

  • The Female Investor

    John Wiley & Sons Australia Ltd The Female Investor

    1 in stock

    Book Synopsis**Winner of thePersonal Finance and Investment Book of the Year at theAustralian Business Book Awards 2022**Conquer the challenges faced as a woman pursuing financial independence and prosperity In The Female Investor: Creating Wealth, Security, and Freedom through Property, celebrated property and finance experts Nicola McDougall and Kate Hill deliver a practical and approachable guide for women of all ages as they navigate the world of property investing. You''ll learn how to build equity and wealth in the property market and achieve financial independence, all while overcoming the gender-based salary deficit and balancing the demands of family and work. You'll discover invaluable advice on: How to get started with property investing, regardless of what stage of life you''re in How to protect your assets in the event of a relationship breakdown and handle the talk with your partner when you decide i

    1 in stock

    £13.95

  • 30 Properties Before 30

    John Wiley & Sons Australia Ltd 30 Properties Before 30

    1 in stock

    Book Synopsis**Finalist of the Personal Finance and Investment Book of the Year at theAustralian Business Book Awards 2022**Find financial freedom through property investment with help from an Australian success story Drawing on his own remarkable rags-to-riches story, author Eddie Dilleen delivers a recipe for financial independence in 30 Properties Before 30: How You Can Start Investing in Property Right Now. In the book, readers will find a step-by-step roadmap to building an expansive portfolio of properties and advice to help them reach their financial goals sooner. The author includes powerful formulas and strategies that anyone can use to take control of their financial future. Readers will also find: A straightforward starting point for all Australians looking to begin investing in property A persuasive message that it''s never too early (or too late) to get involved in property investment and the tips, fa

    1 in stock

    £11.66

  • Trend Trading

    John Wiley & Sons Australia Ltd Trend Trading

    1 in stock

    Book Synopsis

    1 in stock

    £17.42

  • Duty to Warn

    Hachette Australia Duty to Warn

    1 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    1 in stock

    £15.29

  • Thinking In Bets

    Penguin Putnam Inc Thinking In Bets

    7 in stock

    Book Synopsis

    7 in stock

    £23.79

  • Pappyland

    Prentice Hall Press Pappyland

    1 in stock

    Book Synopsis

    1 in stock

    £15.29

  • Firebrand

    Prentice Hall Press Firebrand

    2 in stock

    Book Synopsis

    2 in stock

    £17.99

  • A Map of the New Normal

    Prentice Hall Press A Map of the New Normal

    1 in stock

    Book Synopsis

    1 in stock

    £20.39

  • A Map of the New Normal

    Random House Canada A Map of the New Normal

    2 in stock

    Book Synopsis

    2 in stock

    £14.39

  • Rebel Code

    INGRAM PUBLISHER SERVICES US Rebel Code

    2 in stock

    Book SynopsisThe open source saga has many fascinating chapters. It is partly the story of Linus Torvalds, the master hacker who would become chief architect of the Linux operating system. It is also the story of thousands of devoted programmers around the world who spontaneously worked in tandem to complete the race to shape Linux into the ultimate killer app. Rebel Code traces the remarkable roots of this unplanned revolution. It echoes the twists and turns of Linux''s improbable development, as it grew through an almost biological process of accretion and finally took its place at the heart of a jigsaw puzzle that would become the centrepiece of open source. With unprecedented access to the principal players, Moody has written a powerful tale of individual innovation versus big business. Rebel Code provides a from-the-trenches perspective and looks ahead to how open source is challenging long-held conceptions of technology, commerce, and culture.

    2 in stock

    £20.97

  • Lords Of The Harvest

    INGRAM PUBLISHER SERVICES US Lords Of The Harvest

    1 in stock

    Book SynopsisBiotech companies are creating designer crops with strange powers-from cholesterol-reducing soybeans to tobacco plants that act as solar-powered pharmaceutical factories. They promise great benefits: better health for consumers and more productive agriculture. But the vision has a dark side. In Lords of the Harvest, Daniel Charles tells the real story behind Frankenstein foods-the story you won''t hear from the biotech companies or their fiercest opponents. He reveals for the first time the cutthroat scientific competition and backroom business deals that led to the first genetically engineered foods. And he exposes the secrets of campaigns on both sides of the Atlantic aimed at bringing down the biotech industry. A riveting tale of boundless ambition, political intrigue, and the quest for knowledge, Lords of the Harvest is ultimately a story of idealism and conflicting dreams about the shape of a better world.

    1 in stock

    £20.97

  • Organize Tomorrow Today

    Hachette Books Organize Tomorrow Today

    3 in stock

    Book SynopsisHow do both elite athletes and business leaders climb to the top? Contrary to what you might think, it''s effective habits rather than innate talent that are their keys to success. Dr. Jason Selk,director of mental training for the 2011 World Series Champions, the St. Louis Cardinals,and star business coach Tom Bartow combine the most effective elements of both their disciplines to offer an organizational improvement plan that anyone can learn and apply immediately.They outline eight fundamental ways to get organized, including the time paradox, which allows precision to set your schedule free, and a two-minute mental training drill that will start your day with focus, confidence, and energy. Organize Tomorrow Today helps readers to move past their performance roadblocks and achieve more productive lives.Trade ReviewPraise for Organize Tomorrow Today San Francisco Book Review, 6/24/16 "Positive, upbeat...actionable, attainable...entertaining and readable...Put into practice, the skills outlined in this book can be life-changing, and get you to the level of performance you crave."

    3 in stock

    £14.39

  • Superconnector

    Hachette Books Superconnector

    1 in stock

    Book SynopsisAbandon the networking-for-networking''s-sake mentality in favor of a more powerful and effective approach to creating and enhancing connections. STOP NETWORKING. Seriously, stop doing it. Now. It is time to ditch the old networking-for networking''s-sake mentality in favor of a more powerful and effective approach to creating and enhancing connections. In Superconnector, Scott Gerber and Ryan Paugh reveal a new category of professionals born out of the social media era: highly valuable community-builders who make things happen through their keen understanding and utilization of social capital. Superconnectors understand the power of relationship-building, problem-solve by connecting the dots at high levels, and purposefully cause different worlds and communities to interact with the intention of creating mutual value. How can you become a Superconnector? Gerber and Paugh share instructive anecdotes from a who''s who roster of high achievers, revealing how to systematically manage a professional community and maximize its value. Of utmost importance is practicing Habitual Generosity, acting on the knowledge that your greatest returns come when you least expect them, and that by putting others'' needs first the good karma will flow back to you tenfold. Gerber and Paugh also explore winning strategies such as The Art of Selectivity, a well-honed ability to define which relationships matter most for you and decide how you will maintain them over time. Full of helpful advice on how to communicate with anyone about anything, Google-proof your reputation, and much more, Superconnector is a must-read for those seeking personal and business success.

    1 in stock

    £28.50

  • The Brains Behind Great Ad Campaigns

    Rowman & Littlefield The Brains Behind Great Ad Campaigns

    1 in stock

    Book SynopsisCatch an inside look at the advertising creative process. Discover how teams collaborate at major agencies to create unforgettable campaigns like the Budweiser ''Clydesdale and Dalmatian'' spots, the ''PEDIGREE'' Adoption Drive'' program, or the breakthrough UPS ''Whiteboard'' campaign.Trade ReviewMargo Berman and Robyn Blakeman's book, The Brains Behind Great Ad Campaigns, is a much-needed one. It's not a guide to developing concepts. It's not a book about copywriting or visual communication. It's not a recipe for success. Nor is it a book about strategy, although all these topics are covered. It's more about the underlying process that results in a great advertising campaign idea. What makes this book special and so helpful for a campaign class is that it covers the right topics, in the right amount, in the right sequence and with crystal-clear examples....The Brains Behind Great Ad Campaigns joins a host of other notable advertising books. What it does better than other is help students understand what it takes to develop better ideas and it sets the stage for other advertising creative how-to books. It is well written and well organized. It is an ideal book for an upper-level undergraduate advertising campaign or capstone course. It would also be relevant for upper-level journalism studies in public relations, Integrated Marketing Communication (IMC), strategic communication or marketing communications. * Journalism Studies *In this didactic look at advertising, including plenty of fun examples from the American ad landscape, academics Berman and Blakeman compile a textbook-ready step-by-step guide to the advertising process. Taking readers through the nuts and bolts of ad creation, the authors are unafraid to start with the basics. . . . As an explication of advertising mechanics, from brainstorming to copywriting to strategizing and media usage, Berman and Blakeman have put together a thorough . . . primer that will familiarize would-be ad professionals with the discipline’s processes and principles. * Publishers Weekly, Web Exclusive Review December 2009 *This is a remarkably comprehensive account of how advertising ideas, strategies, and campaigns come about. -- Edward de Bono, author of Six Thinking HatsThis book gives you a box seat view of the collaborative process needed to create outstanding campaigns including how-tos from some of the industry's superstars. And you'll see it also takes a village to raise an ad. -- Pippa Seichrist, president, Miami Ad SchoolPacked with quotes from leading creatives, The Brains Behind Great Ad Campaigns is an engaging window on the creative process and the current role of research, strategy, and media specialists in big idea generation. The authors provide the real-world insight students need, and for both novices and those familiar with the ad industry, illustrate how agencies are adapting to today’s media environment. -- Janas Sinclair, University of North CarolinaI think this is a much needed book for an Advertising Campaign Capstone class. It provides tangible, insightful, and relevant advice, while numerous examples bring all the material together. -- Craig Davis, Ohio University'A Perfect Marriage:' An invigorating and outstanding book that marries the business side of advertising with the creative development side. It defines the creative process for advertising students, that should be a must-read for all whether on the management or creative track. Through contemporary examples, many well known, the substantiation and melding of the left and right brain detail the results of such collaborations. The book really brings it all together, true integration. -- Tim Hendrick, San Jose State UniversityTable of ContentsChapter 1 The Brains behind the Campaign: The Strategy and the Brief 2 Brainstorming: The Marriage of Visual and Verbal to the Strategy 3 Brainstorming: Techniques to Get to the Big Idea 4 How Campaigns Tell the Brand's Story 5 How Copywriters Approach Strategy Verbally 6 How Designers Approach Strategy Visually 7 Where Campaigns and Brands Go off Course 8 On-Strategy Campaigns That Spin Out 9 New Strategies for Old and New Media 10 Nuts and Bolts of Great Presentations

    1 in stock

    £28.50

  • Survival Is Not Enough Why Smart Companies

    Free Press Survival Is Not Enough Why Smart Companies

    1 in stock

    Book Synopsis

    1 in stock

    £18.74

  • Marketing Services

    Marketing Services

    1 in stock

    Book SynopsisExcellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that superior service cannot be manufactured in a factory, packaged, and delivered intact to customers. Though an innovative service concept may give a company an initial edge, superior quality is vital to sustaining success.Berry and Parasuraman show that inspired leadership, a customer-minded corporate culture, an excellent service-system design, and effective use of technology and information are crucial to superior service quality and services marketing. When a company''s service is excellent, customers are more likely to perceive value in transactions, spread favorable word-of-mouth impressions, and respond positively to employee-cross-selling efforts. The authors point out that a service company that does relatively little pre-sales marketing but is truly dedicated to delivering excellent quality service will have greater marketing effectiveness, higher customer retention, and more sales to existing customers than a company that emphasizes pre-sale marketing but falls short during actual service delivery. The focus of any company, they insist, must be customer satisfaction through integration of service quality throughout the entire system.Filled with examples, stories, and insights from senior executives, Berry and Parasuraman''s new framework for effective marketing services contains the key to high-performance services marketing.Table of ContentsContentsAcknowledgmentsAuthors' NotePART ONEAn Integrative Framework for Marketing Services1. Services and QualityPART TWOQuality: The Foundation for Services Marketing2. Doing the Service Right the First Time3. Doing the Service Very Right the Second Time4. Managing and Exceeding Customers' ExpectationsPART THREEBuilding a Services Marketing Organization5. Turning Marketing into a Line FunctionPART FOURMaximizing Services Marketing Potential6. Managing the Evidence7. Branding the Company8. Marketing to Existing Customers9. Marketing to EmployeesPART FIVEPeering Ahead10. Services Marketing in the NinetiesNotesIndex

    1 in stock

    £11.99

  • The Trade Me Project

    DK The Trade Me Project

    1 in stock

    Book SynopsisCan you turn a hairpin into a house? This is the question Demi Skipper set out to answer in May 2020, when she posted an ordinary bobby pin to trade on Facebook Marketplace. She had two rules: no trading with anyone she knew, and no spending her own money on trades. Twenty months and 28 trades later, she completed the final trade and took possession of a house. How did she do it? It wasn''t luck. Hard work, ingenuity, and a talent for negotiation were essential to executing the series of trades that lead from the hairpin to the house. Along the way she sent around 300,000 messages, enlisted the help of strangers to drive vehicles across the country, and went deep into the world of sneakerheads in pursuit of the perfect trade, all while documenting her progress and amassing an audience of millions on TikTok. From the crushing disappointments to the surprising successes, Demi shares the behind-the-scenes stories of her first successful t

    1 in stock

    £16.99

  • Budgeting for Beginners

    DK Budgeting for Beginners

    1 in stock

    Book SynopsisMake the most of your money with this simple step-by-step guide to creating a budget!Does opening your credit card bill make you anxious? Do you always run out of money before your next paycheck? Do you want help establishing and sticking to a budget? Budgeting for Beginners will help you build the confidence you need to take on short-term and long-term financial problems and goals.This revised pocket guide includes how to: Save and invest money. Set up a budget you can stick to. Pay off your credit cards in a timely manner. Avoid habitual budgeting mistakes. Along the way, you'll complete a 12-step program for creating a reasonable budget you won't want to break. This will help start you on the road to financial freedom and control!

    1 in stock

    £13.49

  • Primer In Game Theory A

    Pearson Education Limited Primer In Game Theory A

    1 in stock

    Book SynopsisThis book's introduces one of the most powerful tools of modern economics to a wide audience - not only those who will specialize as pure game theorists but also those who will construct (or even just consume) game-theoretic models in applied fields of economics.Table of ContentsStatic games of complete information; dynamic games of complete information; static games of incomplete information; dynamic games of incomplete information.

    1 in stock

    £69.34

  • Change in Putins Russia

    Pluto Press Change in Putins Russia

    1 in stock

    Book SynopsisA story of desperation, despotism and resistance in modern RussiaTable of ContentsList of figures and tables Preface Acknowledgements Introduction: Putin's Russia in Deep Focus 1. From Gorbachev to Yeltsin 2. From Yeltsin to Putin 3. Power and money: the economic foundations 4. Power and money: the state, oligarchs and oil 5. Power and money: from oil boom to bust 6. Power and people: how Russia is ruled 7. People and money: human development dilemmas 8. People: parties, unions and NGOs 9. People: grass-roots movements Conclusions Chronology Glossary of Russian words and abbreviations Further reading Index

    1 in stock

    £20.99

  • The Conundrum of Russian Capitalism

    Pluto Press The Conundrum of Russian Capitalism

    1 in stock

    Book SynopsisReveals the nature of Russian capitalism following the fall of the Soviet Union, showing the impact of both Soviet bureaucracy and global capital.Trade Review'An important contribution to understanding capitalism in Russia, more than 20 years after the break-up of the USSR' -- Simon Pirani, Senior Research Fellow, Oxford Institute for Energy Studies'Takes a novel theoretical approach to understanding the corporate enterprise that will fundamentally change how heterodox economists will think them' -- Professor Frederic S. Lee, editor of American Journal of Economics and SociologyTable of ContentsIntroduction 1. Global accumulation and the capitalist world-system 2. From central planning to Capitalism 3. Russian Big Business: Corporate Governance and Time Horizon 4. Rent Withdrawal, Social Conflict and Accumulation 5. Insider Rent and Conditions of Growth in the Russian Economy 6. Accumulation of capital by Russian corporations: some empirical evidence Conclusion References Index

    1 in stock

    £30.40

  • Economics for Everyone

    Pluto Press Economics for Everyone

    Book SynopsisAn introductory and critical guide to how the economy works, and what this means for us.Trade Review'Stanford is that rare breed: the teacher who changed your life. He has written a book - both pragmatic and idealistic - with the power to change the world' -- Naomi Klein, author of This Changes Everything: Capitalism vs. the Climate and No Logo.'Jim Stanford explains what's worth trusting in economics and what's not in an accessible way. Read this book' -- Steve Keen, Professor and Head, School of Economics, Politics & History, Kingston University, London, U.K.'Helps us understand what the newspapers never explain: how these economic crises are a product of the inequalities and incapacity for social foresight that is capitalism's everyday economics' -- Hilary Wainwright, editor of Red Pepper'Quite simply the best critical introduction to economics you can find' -- Frank Stilwell, Professor Emeritus of Political Economy, University of Sydney, Australia'Clear, compelling, lively and anger-provoking, all at once' -- Robert Pollin, Distinguished Professor of Economics and Co-Director of the Political Economy Research Institute (PERI), University of Massachusetts-Amherst, U.S.A.Table of ContentsAcknowledgements Introduction: Why Study Economics? Part I: Preliminaries 1. The Economy and Economics 2. Capitalism 3. Economic History 4. The Politics of Economics Part II: The Basics of Capitalism: Work, Tools and Profit 5. Work, Production and Value 6. Working with Tools 7. Companies, Owners and Profit 8. Working for a Living 9. Reproduction (for Economists!) 10. Closing the Little Circle Part III: Capitalism as a System 11. Competition 12. Business Investment 13. Employment and Unemployment 14. Inequality and Its Consequences 15. Divide and Conquer 16. Capitalism and the Environment Part IV: The Complexity of Capitalism 17. Money and Banking 18. Inflation, Central Banks and Monetary Policy 19. Paper Chase: Stock Markets, Financialization and Pensions 20. The Conflicting Personalities of Government 21. Spending and Taxing 22. Globalization 23. Development (and Otherwise) 24. Closing the Big Circle 25. The Ups and Downs of Capitalism 26. Meltdown and Aftermath Part V: Challenging Capitalism 27. Evaluating Capitalism 28. Improving Capitalism 29. Replacing Capitalism? Conclusion: A Baker's Dozen: Key Things to Remember Index

    £21.84

  • The Profit Doctrine

    Pluto Press The Profit Doctrine

    1 in stock

    Book SynopsisA comprehensive account of the role of professional economists in the economic, social and environmental crises of the early 21st centuryTrade Review'The financial crisis alerted the public to what some insiders have known for decades: mainstream economic ideas are seriously flawed. Chernomas and Hudson lay bare both the ideas and the equally flawed individuals behind them, from Milton Friedman to the ex-"Maestro" Alan Greenspan' -- Professor Steve Keen, author of Debunking Economics (Zed Books, 2011)'In lucid and accessible prose, The Profit Doctrine shows how the post-war evolution of economic ideas has systematically favoured the profitability of big business over the interests of everyday people' -- Gary Dymski, Professor and Chair in Applied Economics, Leeds University Business SchoolTable of ContentsList of Boxes, Figures and Tables List of Abbreviations Acknowledgements 1. Prophets and Profits 2. The Contest of Economic Ideas: Survival of the Richest 3. The Consequences of Economic Ideas 4. Milton Friedman: The Godfather of the Age of Instability and Inequality 5. The Deregulationists: Public Choice and Private Gain 6. The Great Vacation: Rational Expectations and Real Business Cycles 7. Bursting Bubbles: Finance, Crisis and The Efficient Market Hypothesis 8. Economists Go to Washington: Ideas in Action 9. Conclusion: Dissenters and Victors Bibliography Index

    1 in stock

    £76.50

  • Class Matters

    Pluto Press Class Matters

    1 in stock

    Book SynopsisHow class is structured in the call-centres, office blocks and fast-food chains of modern Britain.Trade Review'A sophisticated answer to impoverished sociologies and cheap media cliches ... A sharp and deeply necessary book' -- Richard Seymour, author of Corbyn: The Strange Rebirth of Radical Politics (Verso, 2017).'Charles Umney presents a powerful and nuanced alternative narrative driven by Marxist political economy. With a keen eye for irony, paradox, and the absurd, he analyses work, politics, and technology in capitalist societies. This is a witty and wise antidote to the mainstream diagnoses of our times' -- Professor Ian Greer, Cornell University'By reinstating the importance of Marxist analysis for understanding the relationship between class and social inequality in 21st century Britain, Charles Umney has written a highly cogent and perspicacious account of the formation of contemporary inequality and exploitation... a vital source' -- Professor Paul Stewart, former editor of Work, Employment and Society'A highly accessible presentation of the transformation of the British economy over the last four decades and the problems facing Britain today. Umney vividly demonstrates the acute relevance of Marxist class analysis for understanding work, government, economics and politics in 21st century capitalism' -- Dr Matt Vidal, Loughborough University LondonTable of ContentsList of Figures List of Tables Acknowledgements Introduction The Rest of the Book 1. The ‘Economy that Works for Everyone’ Platitudes Class Since the Financial Crisis Class and Classification in Academia 2. Alien Powers: Class in Marxist Thought Conflict in the Workplace Dependency and Discipline Subordination of the Individual Alien Powers and Loss of Control Beyond Production 3. Changing Class Dynamics in Britain Introduction Inequality and the Balance of Class Power in Britain Financialisation, Capital and Class Discipline Labour Discipline and ‘Precarity’ Conclusion 4. Jobs Workplace Control Conflict, Resistance and Class Power 5. Government Adequate Forms and Alien Powers Public Services and Capital Blood Sacrifices to Alien Powers 6. Class and Equality Class, ‘Identity Politics’ and Cosmopolitans Marxism and Feminism Equality and Capital Capital and Immigration 7. Technology The Means of Evaluation Capitalism and the Wasting of Resources 8. Media and Ideology Common Sense The News Media Marxist Views on Ideology 9. Conclusion Summary Capital and the Future Final Thoughts: Britain after the 2017 General Election Notes Index

    1 in stock

    £17.24

  • Choke Points

    Pluto Press Choke Points

    Book SynopsisThese are the stories of the workers who undermine capitalism at its weakest point.Trade Review'This phenomenal collection is a must-read for anyone interested in the dire state of the contemporary global economy. It offers an unprecedented analysis of supply chain capitalism through case studies from around the world that are beautifully written and carefully researched' -- Deborah Cowen, University of Toronto'Takes us straight into these crucial nodes of labor struggle. Choke points in global supply chains are revealed as spaces of hazard and calculation, violence and negotiation, victory and loss, passion and organisation' -- Brett Neilson, Research Professor, Institute for Culture and Society, Western Sydney UniversityTable of ContentsIntroduction: Forging Workers’ Resistance Across the Global Supply Chain - Jake Alimahomed-Wilson and Immanuel Ness PART I - Building Labor Power and Solidarity Across the World’s Choke Points 1. Labor and Social Movements’ Strategic Usage of the Global Commodity Chain Structure - Elizabeth A. Sowers, Paul S. Ciccantell, and David A. Smith 2. Across the Chain: Labor and Conflicts in the European Maritime Logistics Sector - Andrea Bottalico 3. Durban Dockers, Labor Internationalism, and Pan-Africanism - Peter Cole PART II - Disruptions: Logistics Workers Resisting Exploitation 4. Worker Militancy and Strikes in China’s Docks - Bai Ruixue and Au Loong Yu 5. “Work Hard, Make History”: Oppression and Resistance in Inland Southern California’s Warehouse and Distribution Industry - Ellen Reese and Jason Struna 6. Stop Treating Us Like Dogs! Workers Organizing Resistance at Amazon in Poland - Amazon workers and supporters 7. Decolonizing Logistics: Palestinian Truckers on the Occupied Supply Chain - Jake Alimahomed-Wilson and Spencer Louis Potiker PART III - Neoliberalism and the Global Transformation of Ports 8. Decoding the Transition in the Ports of Mumbai - Johnson Abhishek Minz 9. Back to Piraeus: Precarity for All! - Dimitris Parsanoglou and Carolin Philipp 10. Contested Logistics? Neoliberal Modernization and Resistance in the Port City of Valparaíso - Jorge Budrovich Sáez and Hernán Cuevas Valenzuela 11. Logistics Workers’ Struggles in Turkey: Neoliberalism and Counterstrategies - Çağatay Edgücan Şahin and Pekin Bengisu Tepe PART IV - New Organizing Strategies for the Global Supply Chain 12. “The Drivers Who Move This Country Can Also Stop It”: The Struggle of Tanker Drivers in Indonesia - Abu Mufakhir, Alfian Al’ayubby Pelu, and Fahmi Panimbang 13. Lessons Learned from Eight Years of Experimental Organizing in Southern California’s Logistics Sector - Sheheryar Kaoosji 14. Struggles and Grassroots Organizing in an Extended European Choke Point - Carlotta Benvegnù and Niccolò Cuppini 15. Beyond the Waterfront: Maintaining and Expanding Worker Power in the Maritime Supply Chain - Peter Olney Contributor Biographies Index

    £22.49

  • Labour Revolt in Britain 191014

    Pluto Press Labour Revolt in Britain 191014

    10 in stock

    Book SynopsisNew insights into one of the most important episodes in British labour historyTrade Review'Fascinating ... reminds us, with passion and vigor, of the years of political and trade union organisation of the English workers' movement on the eve of the Great War. Unmissable’ -- Raquel Varela, labour historian, professor at FCSH-Universidade Nova de Lisboa and author of ‘A People's History of Europe: From World War 1 to Today’'A timely warning from history. Rising poverty and strike action. Collective bargaining, a tool for managing workers discontent. Westminster failing workers. An active rank & file holding unions accountable. All vital lessons we must apply during this current period of unrest' -- Henry Fowler and Robert Poole, Co-Founders, Strike Map'Based on meticulous historical research, this important study refutes once again the myth of working-class 'quiescence'. Addressing the remarkable eruption and trajectory of the great Labour Revolt in the years before World War I, Ralph Darlington reconstructs the many forms of autonomous worker resistance and its entanglement with trade union officialdom, as well as close links to radical socialist politics ... Provides a highly significant new contribution to the analysis of the limits and potential of industrial militancy and its relationship to political action and organisation' -- Marcel van der Linden, International Institute of Social History, Amsterdam'In the first book-length study of the 1910–14 labour revolt, Ralph Darlington convincingly conveys the breadth, depth, and limitations of its many strike movements. Within ten years, British politics, trade unionism, and industrial relations would be transformed' -- Dave Lyddon, Keele University, founding editor of 'Historical Studies in Industrial Relations''Drawing on modern historical research, Darlington depicts a broad working-class revolt in which radical activists played an important catalysing role. In discussing both the successes and the failures of the movement, he demonstrates its continued contemporary relevance' -- Richard Hyman, Emeritus Professor of Industrial Relations, Founding Editor, 'European Journal of Industrial Relations', Fellow of the British Academy‘Details a great moment in British and Irish working-class history, one where fundamental change seemed possible.’ -- ‘Counterfire’‘Incisive, erudite’ -- ‘Times Literary Supplement’Table of ContentsAcknowledgements Abbreviations Introduction Part I BACKCLOTH 1. Contexts and Causes 2. Influence of the Left Part II REVOLT 3. Scope, Harbingers and Springboard 4. Spirit of Revolt 5. Gathering Momentum 6. Diversity of Struggles 7. Challenges and Expectations Part III ASSESSMENT 8. Rank-and-File/Union Official Dynamic 9. Striking Organisation 10. Countermobilisation and Violence 11. Political Radicalisation 12. Industrial Militancy and the Radical Left Part IV AFTERMATH 13. Dénouement, Sequel and Political Legacy Tables Bibliography Index

    10 in stock

    £17.99

  • Just Transitions Social Justice in the Shift

    Pluto Press Just Transitions Social Justice in the Shift

    Book SynopsisHow can we secure jobs in the shift towards sustainable production?Trade Review'Just Transition has become a broad concept providing justification for very different interest groups. Going back to its roots, the authors of this book recover its radical edge by showing what Just Transition means within a concrete social context. Essential reading for anyone interested in understanding the true meaning of the concept' -- Bela Galgoczi, Senior Researcher at the European Trade Union Institute (ETUI), Brussels'Just Transitions gets the politics, economics, and the morality right - this book shows us the way!' -- Joseph B. Uehlein, Founding President of the Labor Network for Sustainability'This brilliant book demonstrates how the concept of a 'just transition' has become a battlefield. It should be at the heart of a powerful narrative strengthening justice and sustainability; instead it is appropriated by powerful forces blocking the revolutionary change that the climate crisis requires. Readers will be forced to choose sides' -- Jacklyn Cock, author of 'The War Against Ourselves Nature, Power and Justice''Would forestalling a climate catastrophe lead to a crisis for workers? Just Transitions provides historical perspective, thoughtful analysis, and revealing case studies demonstrating that a just transition for workers is difficult, but indeed possible' -- Jeremy Brecher, author of 'Against Doom: A Climate Insurgency Manual''This path breaking volume validates the concept of a Just Transition while intellectually combating attempts to appropriate it and empty it of its transformative potential. If you are serious about climate politics this is an essential read' -- Vishwas Satgar, Principal Investigator for Emancipatory Futures Studies at the University of Witwatersrand'When Just Transition is discussed by governments and academics, what it means for workers who experience the effects of climate change and for unions who are responsible for protecting their members' rights often gets lost. This collection of excellent papers seeks to explore who the term is for, and the politics underlying the concept' -- David Uzzell, co-editor of 'Trade Unions in the Green Economy: Working for the Environment''To tackle the climate crisis without tackling social inequality will be impossible. 'Just transition' is meant as a concept to integrate both crises. Covering countries around the world, this work lays out why both crises need to be confronted simultaneously and how this might be achieved' -- Nora Rathzel, co-author of 'Transnational Corporations from the Standpoint of Workers''This book puts the demand for a Just Transition right at the heart of the discussion around the Green New Deal. It situates the need for internationalism and demonstrates how a radical vision of Just Transition can ensure that workers in neither the global North nor the global South end up being sacrificed in the name of the climate emergency' -- Asad Rehman, Executive Director at War on WantTable of ContentsList of Illustrations List of Acronyms Acknowledgements Introduction: The Genealogy and Contemporary Politics of Just Transitions - Dimitris Stevis (Colorado State University, USA), Edouard Morena (University of London Institute in Paris, France) and Dunja Krause (United Nations Research Institute for Social Development) 1. 'No Jobs on a Dead Planet': The International Trade Union Movement and Just Transition - Anabella Rosemberg (Greenpeace) 2. Business in Just Transition: The Never-Ending Story of Corporate Sustainability - Nils Moussu (Université de Lausanne, Switzerland) 3. Australian Business: Embracing, Reconceptualising or Ignoring a Just Transition in Australia - Caleb Goods (University of Western Australia, Australia) 4. Tales From the Frontlines: Building a People-Led Just Transition in Jackson, Mississippi - Kali Akuno (Cooperation Jackson, USA) 5. What Transition? Collectively Imagining a Just and Low-Carbon Future for Río Negro, Argentina - Martín Álvarez Mullally (Observatorio Petrolero Sur, Argentina), Fernando Cabrera Christiansen (Observatorio Petrolero Sur, Argentina) and Laura Maffei (Sustainlabor, Argentina) 6. Resource Rich and Access Poor: Securing a Just Transition to Renewables in South Africa - Sandra van Niekerk (Public Services International Research Unit, UK) 7. The Story of Coal in Germany: A Model for Just Transition in Europe? - Alexander Reitzenstein (E3G, Germany), Sabrina Schulz (E3G, Germany) and Felix Heilmann (E3G, Germany) 8. A Top-Down Transition: A Critical Account of Canada’s Government-Led Phase-Out of the Coal Sector - Hadrian Mertins-Kirkwood (Canadian Centre for Policy Alternatives, Canada) and Ian Hussey (Parkland Institute, Canada) 9. Just Transition Solutions and Challenges in a Neoliberal and Carbon-Intensive Economy - Darryn Snell (RMIT University, Australia) Notes on Contributors Index

    £22.49

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