Business, Finance & Law Books

Book SynopsisTrade Review"Examining nearly every aspect of Vietnamese politics and society, from the economy and family life, to religion and the plight of indigenous minorities, Hayton gives a balanced, intelligent account of a country whose history so differs from our own."—Justin Wintle, Financial Times "This is a cleverly pitched book, one that will appeal equally to a businessman or investor seeking a briefing on Vietnam, an old Asia hand, or an inquisitive backpacker."—Petroc Trelawny, Irish Times"[An] insightful book."—Leanda de Lisle, The Spectator". . . a shrewd and compelling analysis of the growth of capitalism…a very readable introduction to the recent history of Vietnam. It contrasts personal individual stories with the big picture and as a result illuminates both."—Beverley Pullen, Permanent Revolution"Bill Hayton’s Vietnam: Rising Dragon is welcome. . . . He writes with clarity and crispness. . . . Hayton is at his most valuable and incisive."—Paul Cheeseright, Asian Affairs"Hayton has a keen eye for the detail of everyday life as well as larger cultural, economic, social, and political currents. This book leaves one with the feeling of having been in the hands of an expert craftsman, and illuminates some of the major issues confronting contemporary Vietnam."—Carlyle A. Thayer, author of Vietnam People’s Army

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Book SynopsisLearning and Development (L&D) programmes are too often based on fads, the latest trends or learning designers' personal preferences without critical evaluation. Evidence-Informed Learning Design allows learning professionals to move away from this type of approach by showing them how to assess and apply relevant scientific literature, learning science research and proven learning techniques to design their training in a way that will make a measurable difference to employee performance and overall business success. Packed with tips, tools and examples, Evidence-Informed Learning Design enables L&D and training professionals to save both time and money by ensuring that efforts are focused on designing learning that's proven to be effective. Covering techniques like interleaving and self-directed and self-regulated learning, as well as debunking myths and fallacies in the field, it covers how best to test, measure and reinforce learning in both online, offline and face-to-face scenarios. To ensure that employees develop the skills the business needs to succeed and that the L&D function is recognised as adding true organizational value, this book is essential reading for anyone responsible for designing learning.Trade Review"If you are interested in education, teaching, training design, assessment or performance improvement in almost any setting - buy this book. You will not be disappointed." * Richard Clark, Emeritus Professor of Educational Psychology, University of Southern California, Emeritus CEO of Atlantic Training Inc. and Expert Knowledge Solutions LLC *"A clear roadmap for finding, judging, and applying proven evidence-informed methods to transform training outcomes." * Patti Shank, PhD, instructional design expert and author, Manage Memory for Deeper Learning *"Brutally honest about the fallacies and myths that hinder practice, it is also refreshingly strong on contemporary research and recommendations. Read it and do it!" * Donald Clark - LearnTech Entrepreneur, Professor, Speaker & Blogger *"A solid foundation for making training work. A must-read for all learning professionals." * Jeroen J. G. van Merriënboer, Professor of Learning and Instruction in the School of Health Professions Education, Maastricht University, The Netherlands *"A great service to learning design and a clear guide to the necessity, barriers, and core elements of evidence-informed learning." * Clark Quinn, consultant and author of Engaging Learning, Designing mLearning, and Revolutionize Learning & Development *"Opens our eyes to the truth and complexity of effective learning design. Everyone in workplace learning should read, study, and keep this book close at hand." * Will Thalheimer, PhD, Work-Learning Research, Inc. *Table of Contents Section - ONE: What is evidence-based learning design?; Section - TWO: Learning and development design in organizations; Section - THREE: Fads and fallacies; Section - FOUR: Tools and techniques; Section - FIVE: Self directed learning

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Book SynopsisHow do you make the most of the volunteers who give their time to your organisation? Engaging people, giving them a great experience and balancing the needs of your organisation is an essential skill. These are the key strategic issues covered in this comprehensive guide for recruiting, selecting, involving and rewarding volunteers effectively.Ensure you get it right by gaining from the knowledge and experience gathered in this single volume by leaders in their field. This guide captures the essential information anyone managing volunteers. If you've just been given responsibility for volunteers in addition to your main role, or you're a dedicated Volunteer Manager, this book is for you. It will also be useful for other management and senior management roles to understand the work involved in effectively engaging volunteers. It includes: * Current trends in volunteering and how to make the most of current opportunities * How to match the right volunteers to the right roles * Creating a comprehensive volunteering programme * Measuring the impact of volunteering in meeting your aims * How to improve strategy and working relationships for your organisation.Trade Review‘This book provides extensive guidance on effective volunteer management, matching people to the right roles and creating an effective volunteering strategy. It is a valuable resource for everyone who works in this hugely significant aspect of our lives.’ Baroness Grey-Thompson, DBE, DL [from the Foreword] ; ‘A valuable source of information for anyone seeking to empower and support volunteers through effective management, enablement and support. The book is well researched, clearly presented and easy to navigate quickly.’ Rebecca Kennelly, Director of Volunteering for Royal Voluntary Service

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Book SynopsisTable of ContentsPreface xv Chapter 1 Introduction 1 The Expanding Role of Technical Analysis 1 Convergence of Trading Styles in Stocks and Futures 3 Professional and Amateur 5 Random Walk 6 Deciding on a Trading Style 7 Measuring Noise 9 Maturing Markets and Globalization 12 Background Material 14 System Development Guidelines 15 Objectives of This Book 16 Profile of a Trading System 17 A Word about the Notation Used in This Book 20 A Final Comment 20 Chapter 2 Basic Concepts and Calculations 21 A Brief Word About Data 22 Simple Measures of Error 23 On Average 24 Price Distribution 28 Moments of the Distribution: Mean, Variance, Skewness, and Kurtosis 32 Choosing Between Frequency Distribution and Standard Deviation 37 Measuring Similarity 38 Standardizing Risk and Return 40 The Index 45 An Overview of Probability 50 Supply and Demand 56 Chapter 3 Charting 67 Finding Consistent Patterns 68 What Causes the Major Price Moves and Trends? 70 The Bar Chart and Its Interpretation by Charles Dow 71 Chart Formations 80 Trendlines 81 One-Day Patterns 89 Continuation Patterns 101 Basic Concepts in Chart Trading 105 Accumulation and Distribution: Bottoms and Tops 106 Episodic Patterns 118 Price Objectives for Bar Charting 119 Implied Strategies in Candlestick Charts 126 Practical Use of the Bar Chart 131 Evolution in Price Patterns 134 Chapter 4 Charting Systems 137 Dunnigan and the Thrust Method 138 Nofri’s Congestion-Phase System 141 Outside Days and Inside Days 143 Pivot Points 145 Action and Reaction 146 Programming the Channel Breakout 153 Moving Channels 155 Commodity Channel Index 156 Wyckoff’s Combined Techniques 157 Complex Patterns 158 Computer Recognition of Chart Patterns 160 Chapter 5 Event-Driven Trends 167 Swing Trading 167 Point-and-Figure Charting 176 The N-Day Breakout 195 Chapter 6 Regression Analysis 207 Components of a Time Series 207 Characteristics of the Price Data 208 Linear Regression 210 Linear Correlation 218 Nonlinear Approximations for Two Variables 222 Transforming Nonlinear to Linear 225 Multivariate Approximations 228 ARIMA 233 Basic Trading Signals Using a Linear Regression Model 238 Measuring Market Strength 241 Chapter 7 Time-Based Trend Calculations 243 Forecasting and Following 244 Price Change over Time 247 The Moving Average 248 The Moving Median 255 Geometric Moving Average 255 Accumulative Average 256 Drop-off Effect 256 Exponential Smoothing 257 Plotting Lags and Leads 267 Chapter 8 Trend Systems 269 Why Trend Systems Work 269 Basic Buy and Sell Signals 274 Bands and Channels 280 Choosing the Calculation Period for the Trend 290 A Few Classic Single-Trend Systems 291 Comparison of Single-Trend Systems 295 Techniques Using Two Trendlines 307 Three Trends 314 Comprehensive Studies 318 Selecting the Trend Speed to Fit the Problem 318 Moving Average Sequences: Signal Progression 319 Early Exits from a Trend 322 Projecting Moving Average Crossovers 323 Early Identification of a Trend Change 323 Chapter 9 Momentum and Oscillators 325 Momentum 326 Adding Volume to Momentum 339 Divergence Index 342 Visualizing Momentum 343 Oscillators 345 Double-Smoothed Momentum 364 Velocity and Acceleration 369 Hybrid Momentum Techniques 375 Momentum Divergence 377 Some Final Comments on Momentum 385 Chapter 10 Seasonality and Calendar Patterns 387 Seasonality Never Disappears 388 The Seasonal Pattern 389 Popular Methods for Calculating Seasonality 390 Classic Methods for Finding Seasonality 408 Weather Sensitivity 420 Identifying Seasonal Trades 422 Seasonality and the Stock Market 439 Common Sense and Seasonality 449 Chapter 11 Cycle Analysis 451 Cycle Basics 451 Uncovering the Cycle 465 Maximum Entropy 481 Short Cycle Indicator 489 Phasing 491 Chapter 12 Volume, Open Interest, and Breadth 495 Futures Volume and Open Interest 496 Extended Hours and 24-Hour Trading 497 Variations from the Normal Patterns 498 Standard Interpretation 502 Volume Indicators 506 Breadth Indicators 518 Is One Volume or Breadth Indicator Better than Another? 524 More Trading Methods Using Volume and Breadth 525 An Integrated Probability Model 533 Intraday Volume Patterns 534 Filtering Low Volume 537 Market Facilitation Index 538 Chapter 13 Spreads and Arbitrage 541 Dynamics of Futures Intramarket Spreads 542 Carrying Charges 543 Spreads in Stocks 546 Spread and Arbitrage Relationships 547 Risk Reduction in Spreads 548 Arbitrage 549 The Carry Trade 580 Implied Versus Historic Volatility 584 Changing Spread Relationships 589 Intermarket Spreads 591 Chapter 14 Behavioral Techniques 607 Measuring the News 608 Event Trading 614 Commitment of Traders Report 627 Opinion and Contrary Opinion 635 Fibonacci and Human Behavior 642 Elliott’s Wave Principle 646 Price Target Constructions Using the Fibonacci Ratio 656 Fischer’s Golden Section Compass System 657 W. D. Gann: Time and Space 662 Financial Astrology 668 Chapter 15 Short-Term Patterns 683 Projecting Daily Highs and Lows 684 Time of Day 686 Opening Gaps 699 Weekday, Weekend, and Reversal Patterns 707 Computer-Based Pattern Recognition 729 Artificial Intelligence Methods 732 Chapter 16 Day Trading 735 Impact of Transaction Costs 736 Slippage and Liquidity 738 Key Elements of Day Trading 741 Trading Using Price Patterns 748 Intraday Breakout Systems 752 High-Frequency Trading 769 Intraday Volume Patterns 773 Intraday Price Shocks 773 Chapter 17 Adaptive Techniques 777 Adaptive Trend Calculations 777 Adaptive Variations 787 Other Adaptive Momentum Calculations 792 Adaptive Intraday Breakout System 795 An Adaptive Process 797 Chapter 18 Price Distribution Systems 799 Accuracy is in the Data 799 Use of Price Distributions and Patterns to Anticipate Moves 803 The Importance of the Shape of the Distribution 808 A Purchaser’s Inventory Model 819 A Producer’s Selling Model 823 Steidlmayer’s Market Profile 824 A Fast Version of Market Profile 833 Chapter 19 Multiple Time Frames 835 Tuning Two Time Frames to Work Together 836 Displaying Two or Three Time Frames 837 Elder’s Triple Screen Trading System 838 Robert Krausz’s Multiple Time Frames 841 Martin Pring’s KST System 845 Chapter 20 Advanced Techniques 849 Measuring Volatility 849 The Price-Volatility Relationship 856 Using Volatility for Trading 860 Liquidity 869 Trends and Price Noise 871 Trends and Interest Rate Carry 874 Fuzzy Logic 874 Expert Systems 880 Game Theory 885 Fractals, Chaos, and Entropy 890 Genetic Algorithms 897 Neural Networks 905 Machine Learning and Artificial Intelligence 915 Replication of Hedge Funds 917 Chapter 21 System Testing 919 Expectations 920 Selecting the Test Data 921 Testing Integrity 927 Identifying the Parameters 929 Searching for the Best Result 931 Too Large to Test Everything 935 Visualizing and Interpreting Test Results 937 The Impact of Costs 950 Refining the Strategy Rules 951 Arriving at Valid Test Results 952 Comparing the Results of Two Trend Systems 959 Retesting to Stay Current 962 Profiting from the Worst Results 963 Testing Across a Wide Range of Markets 965 Price Shocks 970 Anatomy of an Optimization 972 Summarizing Robustness 976 Chapter 22 Adding Reality 983 Some Computer Basics 983 The Abuse of Power 988 Final Steps before Launch 989 Extreme Events 992 Gambling Techniques: The Theory of Runs 1000 Selective Trading 1008 System Trade-Offs 1008 Silver and Amazon: Too Good to Be True 1013 Similarity of Systematic Trading Signals 1014 Chapter 23 Risk Control 1021 Mistaking Luck for Skill 1021 Risk Aversion 1022 Liquidity 1027 Measuring Return and Risk 1028 Position Sizing 1041 Individual Trade Risk 1046 Kaufman on Stops and Profit-Taking 1050 Entering a Position 1053 Leverage 1058 Compounding a Position 1060 Selecting the Best Markets 1064 Probability of Success and Ruin 1072 Managing Equity Risk 1075 Ideal Leverage Using Optimal f 1078 Comparing Expected and Actual Results 1081 Chapter 24 Diversification and Portfolio Allocation 1089 Diversification 1090 Types of Portfolio Models 1095 Classic Portfolio Allocation Calculations 1097 Finding Optimal Portfolio Allocation Using Excel’s Solver 1100 Kaufman’s Genetic Algorithm Solution to Portfolio Allocation (GASP) 1103 Volatility Stabilization 1129 About the Companion Website 1134 Index 1135

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Book SynopsisWhat does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake. This volume includes the work of: Bill GeorgeHerminia IbarraRob GoffeeGareth Jones This collection of articles includes: "Discovering Your Authentic Leadership" by Bill George, Peter Sims, Andrew N. McLean, and Diana Mayer; "The Authenticity Paradox" by Herminia Ibarra; "What Bosses Gain by Being Vulnerable" by Emma Seppala; "Practice Tough Empathy" by Rob Goffee and Gareth Jones; "Cracking the Code That Stalls People of Color" by Sylvia Ann Hewitt; "For a Corporate Apology to Work, the CEO Should Look Sad" by Sarah Green Carmichael; and "Are Leaders Getting Too Emotional?" an interview with Gautam Mukunda and Gianpiero Petriglieri by Adi Ignatius and Sarah Green Carmichael. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Book SynopsisLook around your office. Turn on the TV. Incompetent leadership is everywhere, and there's no denying that most of these leaders are men.In this timely and provocative book, Tomas Chamorro-Premuzic asks two powerful questions: Why is it so easy for incompetent men to become leaders? And why is it so hard for competent people--especially competent women--to advance?Marshaling decades of rigorous research, Chamorro-Premuzic points out that although men make up a majority of leaders, they underperform when compared with female leaders. In fact, most organizations equate leadership potential with a handful of destructive personality traits, like overconfidence and narcissism. In other words, these traits may help someone get selected for a leadership role, but they backfire once the person has the job.When competent women--and men who don't fit the stereotype--are unfairly overlooked, we all suffer the consequences. The result is a deeply flawed system that rewards arrogance rather than humility, and loudness rather than wisdom.There is a better way. With clarity and verve, Chamorro-Premuzic shows us what it really takes to lead and how new systems and processes can help us put the right people in charge.Trade Review"Each of this year's best business books on talent and leadership is distinguished by startlingly specific diagnoses and descriptions of the roots of our leadership crisis. In the best among them, Tomas Chamorro-Premuzic, professor of business psychology at University College London and Columbia University, persuasively argues that today's "epidemic of bad leadership" is caused by a surplus of incompetent men whose flaws perversely enable them to rise to the top." -- strategy+business magazineNamed a Financial Times Business Book of the MonthNamed one of "14 business books everyone will be reading in 2019" -- Business InsiderAdvance Praise for Why Do So Many Incompetent Men Become Leaders? (And How to Fix It):Cindy Gallop, founder and CEO, IfWeRanTheWorld--"The single most important book on leadership of our time. This insightful, innovative, original perspective is an absolute must-read for anyone who wants to identify the best leaders for their business and to be the best leaders they can be themselves--men and women alike. This book is now going to be my go-to gift for everyone I know, in business and in life."Avivah Wittenberg-Cox, bestselling author, Seven Steps to Leading a Gender-Balanced Business--"This wonderful book illustrates how gender balance is a lever for higher business performance. A delightfully honest manifesto to transform traditional, underperforming, overconfident male standards of leadership into something that actually delivers, inspires, and engages. Brilliant and timely."Barbara Kellerman, James MacGregor Burns Lecturer in Public Leadership, Harvard Kennedy School--"As the title--Why Do So Many Incompetent Men Become Leaders?--suggests, Tomas Chamorro-Premuzic has written a lively and provocative book. For anyone with an interest in leadership, and in gender differences as they might particularly pertain, the issues he raises and the conclusions he reaches will provide good grist for their collective mill.”

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Book SynopsisCreative Content Kit is a four-step process for creating content strategy, inspired by 'The System of Publishing' theory (Bhaskar, 2013). Each stage contains a set of cards with methods, content types, platforms and tools.The deck of 65 cards is made for content professionals and non-specialist to ideate, test and solve content problems. It provides a helpful visual structure to ease communication in planning alone, with your team and clients.The first stage, Model, consists of cards with methods and tools that help you define the reason why your content needs to exist. You will start with the cards about Audience and progress to work with the cards about Product, Brand or Business.The second stage presents Content types that you can choose to include in your editorial approach. With the information you gather from the previous stage, you will think about what types of content you need to address your audience, aligned with your product/service, brand or business. There are no rules to pick one type or the other, but as you go through the cards, you will know which is a priority for you.Platforms are the channels and frames that will represent and distribute your content. They represent how and where your audience will experience it: videos on Facebook, photos on Instagram, short texts on Twitter, etc. At this stage, you will check your editorial ideas and goals to define which platform best suits it.Finally, you want to ensure your strategy will Reach your audience, to make sure content is not lost or ignored. You can then make use of practical tools, tips and tactics regarding exposure to capture their attention.HOW TOThe cards have numbers, a title, a subtitle - guiding you to make your choices - and body text that will indicate what you can start doing with call-to-action bullet points.Start by thinking about your content problem, the number of people involved, and overall investment. The four steps will serve as a guide, and you will organise and choose the cards according to your needs.There is no limit for the use of cards although it will have an impact on the time you will spend at each stage.

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Book SynopsisTrade ReviewA highly intelligent, fact-based defense of the virtues of an open, competitive economy and society. -- Fareed Zakaria * Global Public Square (CNN) *The one thing the American right and left increasingly agree on is that trade, capital flows, and immigration damage many if not most Americans. On the contrary, Professor Clausing of Reed College argues, openness to the world economy is a source of substantial gain. Neither liberal trade nor technological change is the enemy, it is foolish, even malevolent, policies that fail to help people and places to adjust to change and exploit new opportunities. * Financial Times *Amid a growing backlash against international economic interdependence, Clausing makes a strong case in favor of foreign trade in goods and services, the cross-border movement of capital, and immigration. This valuable book amounts to a primer on globalization. -- Richard N. Cooper * Foreign Affairs *An even-handed, fair-minded and up-to-the-minute primer on some of today’s most important economic debates. In [Clausing’s] consideration of who gains and who loses from economic openness, she makes a stout, evidence-led defense of the worldview disparaged as ‘globalism’ by both the Right and the Left. -- Oliver Wiseman * Standpoint *Takes on anti-globalization arguments from the left and right to make the case for open economies, while also investigating the domestic policy interventions required to address inequality in the United States. -- Rebecca Friedman Lissner * War on the Rocks *Global integration will not work if it means local disintegration. Kim Clausing’s important book lays out the economics of globalization and, more important, shows how globalization can be made to work for the vast majority of Americans. I hope the next President of the United States takes its lessons on board. -- Lawrence H. Summers, Harvard University, former Secretary of the TreasuryIt is all too easy to blame the recent troubles of advanced economies—including slower growth, rising inequality, and lower social mobility—on economic globalization. Kimberly Clausing’s comprehensive but crystal-clear new book shows that ‘the fault lies not in our stars, but in ourselves’: if only the political will is there, national policy can harness globalization as a force for inclusive growth. This is a message that thoughtful citizens of every political stripe need to absorb. -- Maurice Obstfeld, University of California, Berkeley, and former Chief Economist, International Monetary FundOpen provides a vitally important corrective to the current populist moment. Clausing brings the underlying economics to life, showing that walls won’t keep prosperity trapped within; they’ll keep new ideas out, deter valuable foreign capital, close off investment opportunities, prevent our businesses from learning from others, and destroy the vigor that comes with a vibrant immigrant community. Most important, Open points the way to a kinder, gentler version of globalization that ensures that the gains are shared by all. -- Justin Wolfers, University of MichiganAnyone interested in the biggest economic debates of our time would benefit from reading Open. Kimberly Clausing marshals a wide range of evidence and analysis to address the question of how to advance the prospects of the middle class. Her answer is a combination of timeless truths about the importance of openness updated in often novel ways to address the challenges of today’s global economy. -- Jason Furman, Harvard University, former Chairman of the Council of Economic AdvisersClausing, a respected international economist and one of the world’s leading experts on multinational firms’ responses to tax policy, has created a clarion call for a return to reason by polarizing forces on both sides of the political isle. There is something in here for people on both sides to love and to hate, but plenty for everyone to learn. -- Katheryn Russ, University of California, DavisShows that globalization and free trade can, in fact, be redesigned to help struggling ordinary Americans. * ProMarket *

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Book SynopsisHow to Select Winning Stocks is designed to teach readers how to sift through the market in order to find the best stocks to buy. More importantly, this workbook will show readers how to determine the best time to purchase the stock. Here, readers will learn how to put a value on a company's current condition and its future prospects.Table of ContentsFinding Quality Companies. Lesson 201: Economic Moats. Lesson 202: More on Competitive Positioning. Lesson 203: Weighing Management Quality. Financial Statements Made Easy. Lesson 204: The Income Statement. Lesson 205: The Balance Sheet. Lesson 206: The Statement of Cash Flows. Lesson 207: Interpreting the Numbers. Lesson 208: Quantifying Competitive Advantages. Buying at Good Prices. Lesson 209: Understanding Value. Lesson 210: Using Ratios and Multiples. Lesson 211: Introduction to Discounted Cash Flow. Lesson 212: Putting DCF into Action. Additional Morningstar Resources. Recommended Readings. Quiz Answer Key. Worksheet Answer Key. Investing Terms. Formulas Reference.

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Book SynopsisTable of ContentsAbout the Authors xxi Preface xxiii Acknowledgements xxv 1 Introduction to Research 1 Introduction 1 Types of Business Research: Applied and Basic 4 Managers and Research 7 Internal Versus External Consultants/Researchers 9 Knowledge about Research and Managerial Effectiveness 11 Ethics and Business Research 11 Summary 12 Discussion Questions 13 Case: The Laroche Candy Company 14 Case Questions 15 2 The Scientific Approach and Alternative Approaches to Investigation 16 Introduction 16 The Hallmarks of Scientific Research 17 The Hypothetico-Deductive Method 20 Alternative Approaches to Research 22 A Pragmatic Approach to Research 24 Summary 32 Discussion Questions 32 3 Defining the Management Problem 34 Introduction 34 Looking for Decision Opportunities or Areas for Improvement 35 Fixing Situations that are Broken 37 Providing Feedback to the Client Organization 46 Managerial Implications 46 Summary 47 Discussion Questions 48 Appendix: Background Information on the Organization 49 4 Defining the Research Problem 51 Introduction 51 The Management Problem 51 Defining the Research Problem 51 The Research Proposal 58 Managerial Implications 60 Ethical Issues in the Preliminary Stages of Investigation 61 Summary 62 Discussion Questions 62 5 The Critical Literature Review 64 Introduction 64 How to Approach the Literature Review 66 Ethical Issues 71 Summary 73 Discussion Questions 73 Practice Project 74 Appendix: Some Online Resources Useful for Business Research 75 6 Theoretical Framework and Hypothesis Development 83 Introduction 83 The Need for a Theoretical Framework 84 Variables 85 How Theory is Generated 92 7 Elements of Research Design 103 Introduction 103 The Research Design 103 Elements of Research Design 104 Mixed Methods 113 Trade-offs and Compromises 114 Managerial Implications 115 Summary 115 Discussion Questions 116 8 Interviews 117 Introduction 117 Primary Data Collection Methods 117 Interviews 118 Advantages and Disadvantages of Interviews 126 Summary 127 Discussion Questions 128 9 Observation 129 Introduction 129 Definition and Purpose of Observation 130 Four Key Dimensions that Characterize the Type of Observation 130 Two Important Approaches to Observation 132 Advantages and Disadvantages of Observation 139 Summary 141 Discussion Questions 141 10 Administering Questionnaires 143 Introduction 143 Types of Questionnaires 143 Guidelines for Questionnaire Design 146 International Dimensions of Surveys 155 Review of the Advantages and Disadvantages of Different Data Collection Methods and When to Use Each 157 Multimethods of Data Collection 157 Managerial Implications 158 Ethics in Data Collection 158 Summary 159 Discussion Questions 160 11 Experimental Designs 164 Introduction 164 The Lab Experiment 166 The Field Experiment 170 External and Internal Validity in Experiments 170 Types of Experimental Design and Validity 177 Simulation 182 Ethical Issues in Experimental Design Research 182 Managerial Implications 183 Summary 184 Discussion Questions 185 Appendix: Further Experimental Designs 187 12 Measurement of Variables: Operational Definition 190 Introduction 190 How Variables are Measured 190 Operational Definition (Operationalization) 192 International Dimensions of Operationalization 196 Summary 196 Discussion Questions 197 13 Measurement of Variables: Scaling, Reliability and Validity 198 Introduction 198 Four Types of Scales 198 Rating Scales 202 Ranking Scales 207 International Dimensions of Scaling 208 Goodness of Measures 208 Reflective Versus Formative Measurement Scales 212 Summary 213 Discussion Questions 214 Appendix: Examples of Some Measures 216 14 Sampling 221 Introduction 221 Population, Element, Sample, Sampling Unit and Subject 222 Sample Data and Population Values 224 The Sampling Process 225 Probability Sampling 228 Non-Probability Sampling 232 Intermezzo: Examples of When Certain Sampling Designs Would Be Appropriate 236 Issues of Precision and Confidence in Determining Sample Size 241 Sample Data and Hypothesis Testing 244 The Sample Size 246 Sampling as Related to Qualitative Studies 249 Managerial Implications 250 Summary 250 Discussion Questions 252 15 Quantitative Data Analysis 254 Introduction 254 Getting the Data Ready for Analysis 255 Getting a Feel for the Data 260 Excelsior Enterprises: Descriptive Statistics Part 1 269 Testing the Goodness of Measures 270 Excelsior Enterprises: Descriptive Statistics Part 2 273 Summary 276 Discussion Questions 276 16 Quantitative Data Analysis: Hypothesis Testing 279 Introduction 279 Type I Errors, Type II Errors and Statistical Power 279 Choosing the Appropriate Statistical Technique 280 Excelsior Enterprises: Hypothesis Testing 300 Big Data Mining and Operations Research 302 Some Software Packages Useful for Data Analysis 303 Summary 304 Discussion Questions 304 17 Qualitative Data Analysis 307 Introduction 307 Three Important Steps in Qualitative Data Analysis 307 Reliability and Validity in Qualitative Research 319 Some Other Methods of Gathering and Analysing Qualitative Data 320 Big Data 321 Summary 321 Discussion Questions 322 18 Conclusions 323 Introduction 323 Conclusions and Recommendations: Where Your Journey as a Researcher Ends 324 Incorrect or Flawed Forms of Reasoning 332 Summary 334 Discussion Questions 335 19 The Research Report 337 Introduction 337 The Written Report 337 Contents of the Research Report 340 Oral Presentation 346 Summary 349 Discussion Questions 349 Appendix: Examples 350 Report 1: Sample of a Report Involving a Descriptive Study 350 Report 2: Sample of a Report offering Alternative Solutions and Explaining the Pros and Cons of Each Alternative 353 Report 3: Example of an Abridged Basic Research Report 355 A Final Note to Students 359 Statistical Tables 361 Glossary 371 Bibliography 381 Index 389

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Book SynopsisThis book will change the way you think about persuasion, and have you closing deals in no time.These days, it''s just not enough to make a great pitch. Over decades of being marketed, pitched, sold (and lied) to, we''ve grown resistant to sales persuasion. The moment we feel pressured to buy, we pull away. And if we''re told what to think, our defences go up.That''s why Oren Klaff, bestselling author of Pitch Anything, has devised a new approach to persuasion based on a simple insight: everyone trusts their own ideas. Instead of pushing your idea on your buyer, guide them to discover it on their own and they will get excited about it. They''ll buy in and feel good about the chance to work with you. In Flip the Script, Klaff breaks down this insight into a series of actionable steps.You will learn how to:*Achieve Status Alignment: Use a status tip-off, a strategically placed remark that identifies you as an insider who can relaTrade ReviewOren Klaff is one of the most engaging writers in the business world today. Flip the Script is hugely entertaining - you'll find yourself eagerly turning the pages, engrossed in Klaff's remarkable tales of dealmaking . . . then suddenly look up and realise he's just taught you a whole new set of complex sales techniques, and somehow made it fun -- Matthew Dixon, coauthor of The Challenger SaleIn Flip the Script Oren Klaff gives readers powerful tools that will help them get what they want. Instead of trying to convince people to buy what you're selling, his techniques will show you how to create an entirely different dynamic. A game-changing read -- Daymond John, costar of Shark Tank and author of The Power of Broke and Rise and GrindOren Klaff should have been a spy. He could recruit and sell to anyone. The stories in this book will keep you on the edge of your seat and show you how a true master of influence operates. In these pages, Oren shares the tradecraft you need to close any kind of deal -- Jason Hanson, former CIA officer and author of Spy Secrets That Can Save Your LifeFlip the Script is the rare book that shows you how to increase your influence at work and at home. Oren Klaff's methods are both intuitive and completely actionable. This book is loaded with real-world examples, some radical, some surprising, but all incredibly useful -- Jonah Berger, author of ContagiousFlip the Script is a riveting book. This critically important handbook of influence principles is culled and perfected from Oren Klaff's remarkable career as an investment banker. Refreshing, insightful and, above all, incredibly useful, this book gives you the tools to create influence with integrity. It's a great read -- Phil Jones, author of Exactly What to Say

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Book SynopsisDavid Ogilvy is remembered as one of the most influential admen of all time. His bestselling book Ogilvy on Advertising gave no-nonsense, essential advice to those in marketing, PR, advertising and other related industries wanting to improve their success rate. It has become the industry handbook. Ogilvy wrote his book before the Digital Revolution, and in this sequel, Miles Young brings the same erudite scrutiny to advertising in the digital age as he examines the challenges that agencies and their clients have faced with the arrival of 'digital'. He demonstrates how to respond astutely and successfully to the myriad possibilities the digital world has to offer. The book is comprehensive in its reach, touching on all areas, from brand response to social media, pervasive creativity, smart content and good storytelling, to cautions about the power of big data, and what we can learn from the latest neuroscience findings and emerging markets. Backed up by sound research and an illustrious career working out of offices in the UK, US and Hong Kong, Young cuts through the 'noise' surrounding digital to outline some essential truths and offer sound practical advice. Trade ReviewIn this stylish textbook for students of advertising, Ogilvy & Mather nonexecutive chairman Young offers a smart take on the current state of advertising and how his storied firm has evolved as society has been transformed by the internet … Publishers Weekly Table of ContentsOverture • Section I Content and the New World: The Digital Revolution, Pervasive Creativity, The Post-Modern Brand, Globalization 3.0, Today's Brand • Section II The Faces of Content/How to Bring Content to Life: Storytelling, The Taxonomy of Content, Creativity and Technology, Distribution Systems of Content, Creating Content • Section III The Fuel of Content Data: Levers of Content • Section IV Clients, Culture and Courage • Epilogue: Agility and the Agency of the Future.

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Book SynopsisStrategy and Human Resource Management is concerned with examining how HR strategy impacts on an organisation's chances of survival and its relative success, and with understanding how it varies across important organisational, industry and societal contexts. It takes an analytical approach, which examines and explains what managers do and why they do it before offering any sort of prescription for what the authors think they should do. This approach is grounded in research but is brought to life with examples, cases and vignettes to offer a practice-orientated analysis of the subject. As well as explaining important general principles in strategic HRM, critical features of the different contexts in which they are applied are examined. For this fifth edition, there is increased coverage of contemporary topics, including capital markets and increasing financialisation, Industry 4.0, the shaping of employee voice under different varieties of capitalism and the effects of austerityTable of ContentsIntroduction Acknowledgements Part 1 Foundations 1. Human resource management: what and why? 2. Strategy and strategic management Part 2 General Principles 3. Strategic HRM: 'best fit' or 'best practice'? 4. Strategic HRM and sustained competitive advantage 5. Building a workforce: the challenge of interest alignment 6. Employee voice, social legitimacy and strategic negotiations 7. Workforce performance and the 'black box' of HRM Part 3 Specific contexts 8. HR strategy in manufacturing 9. HR strategy in services 10. HR strategy in multidivisional firms 11. HR strategy in multinational firms 12. Reviewing and enhancing HR strategy References Index

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Book SynopsisA year's worth of management wisdom, all in one place.We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.This book will inspire you to: Adopt the best practices for creating a truly flexible workplace Refocus your strategy to prioritize the few initiatives with the greatest potential impact Navigate the challenges of role transitions--and learn how those in changing roles can get up to speed faster Implement diversity training that will help employees overcome bias and commit to improvement Overcome roadblocks during the innovation process so rapid experimentation will pay off Lead with a commitment to sustainability This collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G.S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisHave you wondered how marketers use data and technology to capture relevant information on their target audience? Or how marketers in today’s world deal with questions around sustainability, climate change and planned product obsolescence? In its 7th edition, Foundations of Marketing aims to answer these pressing questions. This leading textbook is packed with contemporary examples and case studies that highlight the real-world applications of marketing concepts. Discover: • The growing importance of social marketing• How organisations are leveraging consumer data to make decisions and drive customer retention and conversion levels• The role of brand communities, peer-to-peer marketing and social influencers• Both a Managerial and Consumer approach to marketingKey features: • Marketing Spotlights highlight the marketing innovations of brands such as Zoom, Rent the Runway, John Lewis and Patagonia.• Marketing in Action boxes offer modern examples of real marketing campaigns in the UK, Denmark, The Netherlands and internationally. • Critical Marketing Perspective boxes encourage students to critically reflect on ethical debates and stimulate student discussion and analysis about socially responsible practices.• End of Chapter Case Studies covering Starbucks, Patek Philipe, Spotify and Depop provides students with an in-depth analysis of companies’ marketing strategies. Each case study has dedicated questions to encourage critical thinking. • Connect® resources such as updated Testbank and Quiz questions, Application Based Activities and assignable Case Studies with associated multiple-choice questions. John Fahy is Professor of Marketing at the University of Limerick, IrelandDavid Jobber is Professor of Marketing at the University of Bradford School of Management, UKTable of ContentsPart 1: The Market-Led Organization 1. The Nature of Marketing 2. Marketing Strategy & Planning3. Understanding Customer Behaviour 4. Marketing Research and Customer Insights5. Market Segmentation, Targeting and Positioning Part 2: Creating Customer Value 6. Value through Products and Brands 7. Value through Services, Relationships and Experiences 8. Value through Pricing Part 3: Delivering and Managing Customer Value 9. Distribution: Delivering Customer Value 10. Integrated Marketing Communications I: Offline Communications Techniques 11. Integrated Marketing Communications II: Online Communications Techniques Part 4: The Environmental Context of Marketing 12. The Marketing Environment

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Book SynopsisSimply the clearest and most comprehensive introduction to financial reporting available. No accounting background is required. ?Finally, a handbook that takes the mystery out of accounting principles.? ?Margi Gandolfi, VP Marketing/Strategic Planning of New York Blood CenterThis edition replaces all previous editions of this bestselling title based on the revised and expanded edition corrected and back to the basics.Financial Statements is a perfect introduction to financial accounting for non-financial managers, investors, business students, lawyers, lenders, entrepreneurs, and more. Financial Statements deftly shows that all this accounting and financial-reporting stuff is not rocket science and that anyone can understand it!Ittelson empowers non-financial managers by clearly and simply demonstrating how the balance sheet, income statement, and cash flow statement work together to offer a snapshot of any company?s financial health. Every term is defined in simple, understandable language. Every concept is explained with a basic, straightforward transaction example. And with the book?s uniquely visual approach, you?ll be able to see exactly how each transaction affects the three key financial statements of the enterprise. Each statement paints a different and essential picture?the ?three-legged stool? of company reporting:? The income statement shows the manufacturing (or service offerings) and selling actions of the company that result in profit or loss during a period. It gives a very important perspective on the company?s performance, its profitability.? The cash flow statement details cash into and out of the company for a period. You need money to make money. Running out of cash is bad. Duh.? The balance sheet records at the end of a period, an instant in time, what the company owns and what it owes, including the owners? stake, called shareholders? equity.

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Book SynopsisFrom strategist, speaker and podcaster Alice Benham comes The Digital Marketing Handbook - an expert guide covering the fundamentals of marketing, filled with case studies and interviews with industry insiders.There''s so much marketing expertise out there but how should people know what to listen to? How to implement it? Or where to start? By covering the fundamentals of marketing, this book will act as a north star for small business owners looking to grow. Like Alice herself, the book is honest, practical, engaging and actionable - no fluff or complication allowed - and will help you build a community, get visible and make sales. Rooted in theory but with real-life experiences and case studies from entrepreneurs who have made digital marketing work for them, the book will leave you with the clarity and systems to take your business to the next level. An indispensable resource for small business owners, freelancers, entrepreneurs and marketing students.

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Book SynopsisTHE SUNDAY TIMES AND NEW YORK TIMES BESTSELLER'Galvanizing and uplifting' The Guardian'Bernie Sanders has changed US politics forever' Owen JonesIt's OK to be angry about capitalism. It's OK to want something better. Bernie Sanders takes on the 1% and speaks blunt truths about a system that is fuelled by uncontrolled greed, and rigged against ordinary people. Where a handful of oligarchs have never had it so good, with more money than they could spend in a thousand lifetimes, and the vast majority struggle to survive. Where a decent standard of living for all seems like an impossible dream.How can we accept an economic order that allows three billionaires to control more wealth than the bottom half of our society? How can we accept a political system that allows the super-rich to buy elections and politicians? How can we accept an energy system that rewards the fossil fuel corporations causing the climate crisis? How can we let it happen any longer? We must demand fundamental economic and political change. This is where the path forward begins.It's OK To Be Angry About Capitalism presents a vision of what would be possible if the political revolution took place. If we would finally recognize that economic rights are human rights, and work to create a society that provides them. This isn't some utopian fantasy; this is democracy as we should know it. Is it really too much to ask?Trade ReviewAn attack on the status quo from every conceivable direction ... galvanising and uplifting ... Precisely because Sanders is such a straightforward thinker and writer, he insists on some facts that the political establishment - on both sides - wilfully ignores. * The Guardian *I can't wait until everybody reads this book... it's like holding a little piece of hope in your hands. -- Emma DabiriBernie Sanders opens his latest book with a compelling thought: conventional wisdom says you get more conservative in politics as you grow older, but he finds himself going the opposite direction. The 81-year-old writes exactly how he speaks - with passion and in his signature blunt style ... The book embodies Sanders' politics. -- Prudence Wade * The Independent *Sanders lays forth a well-reasoned platform of programs to retool the American economy for greater equity ... the plutocrats might want to take cover. * Kirkus *Our favorite democratic socialist ... Yes, it is okay to be angry about capitalism, and it's even better to do something about it. -- Yaseen Al-Sheikh * Jacobin *A noble purpose ... a powerful new book. -- Charles Kaiser * The Guardian *Reality keeps endorsing Bernie Sanders. Pass it on. -- Naomi KleinA message of hope and courage - that collective action can rid the world of injustice. -- Owen JonesGives us a glimpse of what politics could be like. -- Yanis VaroufakisOnly Bernie Sanders can break the power of capitalism. -- Paul MasonA decent, honest person. It's pretty unusual in the political system. -- Noam ChomskySanders' success today shows that much of America is tired of rising inequality and these so-called political changes and intends to revive both a progressive agenda and the American tradition of egalitarianism. -- Thomas Piketty

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Book SynopsisDiscover the ins and outs of Wall Street with the 2nd edition to the engaging, informative, and easy-to-navigate guide to investing with all-new entries and updates throughout.Investing for the first time can be intimidating. In easy-to-understand language, Stock Market 101, 2nd Edition provides the groundwork needed to begin building knowledge on the stock market. It cuts out the boring explanations of basic investing, and instead provides hands-on lessons that keep you engaged as you learn how to build a portfolio and expand your wealth. Full of basic definitions and real-life examples, Stock Market 101, 2nd Edition alleviates any uneasy or overwhelmed feelings during your first steps toward your investment goals. From bull markets to bear markets to sideways markets, this primer is packed with hundreds of entertaining tidbits and concepts that you won’t be able to get anywhere else. So whether you’re looking to master the major princi

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Book SynopsisA FINANCIAL TIMES BEST BOOK OF 2024The world-renowned economist offers a ground-breaking new vision for inclusive prosperityLeft behind places can be found in prosperous countriesfrom South Yorkshire, integral to the industrial revolution and now England's poorest county, to Barranquilla, once Colombia's portal to the Caribbean and now struggling. More alarmingly, the poorest countries in the world are diverging further from the rest of humanity than they were at the start of this century. Why have these places fallen behind? And what can we do about it? World-renowned development economist Paul Collier has spent his life working in neglected communities. In this book he offers his candid diagnosis of why some regions and countries are failing, and a new vision for how they can catch up. Collier lays the blame for widening inequality on stale economic orthodoxies that prioritize market forces to revive left behind regions, and on the arrogant, hands-off and one-size fits all approach of centralized bureaucracies like the UK Treasury. As a result, Collier argues, the UK has become the most unequal and unfair society in the western world. Yet the core message of Left Behind is hopeful: bringing together encouraging case studies of recovery from around the world, Collier shows how renewal is achievable through a combination of collective learning, moral leadership and local agency. With keen insight, he draws lessons from such seemingly disparate fields as behavioural psychology, evolutionary biology and moral philosophy to share a bold, galvanizing vision for a more inclusive, prosperous world.

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Book SynopsisNickels/McHugh/McHugh, Understanding Business is a market-leading product that meets the needs of nearly all classrooms, no matter the size, teaching modality or learning objectives. The content is unmatched in depth, breadth, currency and relevancy, and is presented in an extremely readable format for students with all learning styles. A wealth of technology solutions through McGraw Hill Connect engages students, enriches learning, furthers understanding, and simplifies instructors' assessment processes. Understanding Business is the Gold Standard in teaching resources with course supplements tightly aligned with chapter concepts to enhance retention and boost student engagement.  

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Book SynopsisThe definitive history of the Porsche 981-series Boxsters and Caymans, with all major markets looked at in detail to cover all variants and to put the story into perspective. Illustrated throughout with contemporary photography sourced from the factory, this book serves as the perfect guide to this generation of open and closed cars in all its forms. Written by an acknowledged Porsche expert, with the full co-operation of the factory.Table of Contents1. Boxster & Cayman Heritage 2. Birth of a New Generation 3. The Early Production Models 4. Expanding The Range 5. End of the Line A1. Year-by-Year Range Details A2. Engine Specifications A3. Chassis Numbers A4. Production Figures

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Book SynopsisDesign Journeys for Complex Systems is a designer's handbook to learn systemic design tools to engage stakeholder groups in collaborative design to address complex societal systems. Systemic design uses systems thinking and service design to address large-scale societal contexts and complex socio-technical systems. These are contexts characterized by social and technological complexity, high uncertainty, and often problematic outcomes. Using a tour guide metaphor, the book trains people's mindsets and provides tools for dealing with hyper complexity, to enable understanding of systemic problems, and to build capacity to collaborate in teams to produce action proposals.

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Book SynopsisAn examination of the true role of governance as a driver of high-quality strategic decision-making, which can help an organization achieve its strategic objectives more efficiently and effectively.Many boards approach the subject of governance from a compliance perspective, which leaves value lying on the table. When boards complain that we''re spending too much time on governance, what they''re usually referring to is ''compliance''. A compliance focus leads to an emphasis on governance as an area of subject-matter expertise, a cost, an overhead, a back-office activity, something which ''has to be done'' to satisfy regulation and Code. It manifests itself through a culture of box-ticking. Directors and senior management perceive, and derive, little value from the exercise.Seamus Gillen believes that governance is a commercial discipline, providing a fundamental underpin to the process of value creation, value protection and value preservation. Governance dri

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Book SynopsisNamed one of "22 new books…that you should consider reading before the year is out" by Fortune"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's WeeklyA research-based, practical guide for how to handle difficult people at work.Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career.In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now?Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.Trade Review"a brilliant, easy-to-read book on how to deal with any type of colleague who may cross your path. Using research, plus interviews and her own personal experiences, Gallo has written a book that is to the point, practical and encouraging." — Institute of Leadership and Management Edge magazine"Getting Along by Amy Gallo is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process." — SHRM (Society of Human Resource Management)Named one of The Best Leadership Books of 2022 by LeadershipNow.com"[Amy Gallo] has a long record of writing accessibly about workplace dynamics. Dealing with tormentors and other tricky colleagues is hard, but for each of the character types, Gallo sets out step-by-step tactics. Most of all, she encourages us to understand the underlying issues before we react to problem colleagues" — Financial Times"The bottom line is that Getting Along can give you confidence to try to improve tough relationships at work (including ones where you might be part of the problem.)" — Charter (charterworks.com)Named a Top Voice in Gender Equity by LinkedInAdvance Praise for Getting Along:"We all go to work with a relationship résumé that shapes how we feel about ourselves, how we trust, how we communicate, and how we manage conflict. Getting Along offers a clear guide to navigating the murky waters of relationships at work." — Esther Perel, psychotherapist; New York Times bestselling author; host, Where Should We Begin? and How's Work? podcasts"Amy Gallo is that rare combination of a first-class thinker and a wonderful writer. Getting Along tells us how to work well, even with that jerk we wish would get another job. Highly recommend." — Daniel Goleman, bestselling author, Emotional Intelligence and Social Intelligence"Getting Along is both practical and wise. And Amy Gallo is exactly the person you want by your side for the next step of your professional journey." — Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School; author, The Fearless Organization"An accessible, actionable book about how to navigate your toughest collaborations—and turn them into some of your most rewarding work relationships." — Adam Grant, #1 New York Times bestselling author, Think Again; host, TED WorkLife podcast"A must-have for everyone in the workforce. Amy Gallo's handbook is a treasure chest of practical, evidence-based tips. I will be referring to and recommending this essential guide for years to come!" — Dolly Chugh, author, The Person You Mean to Be and A More Just Future"If you've ever lost sleep over a relationship at work, this book is for you. Amy Gallo has written a research-backed guide filled with relatable stories to help you turn the most complicated interactions into something to learn from." — Linda A. Hill, Wallace Brett Donham Professor of Business Administration, Harvard Business School; coauthor, Collective Genius and Being the Boss"In this wise and deeply researched book, Amy Gallo has presented a powerful and actionable framework for dealing with difficult coworkers. No matter your situation, better working relationships start here." — Daniel H. Pink, #1 New York Times bestselling author, The Power of Regret, WHEN, and DRIVE

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Book SynopsisAnyone can be a quiet influencer. But not everyone knows how."A tremendous and relevant read!" Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author of The Speed of TrustDrawing on the enduring wisdom of the Buddha, Confucius, Rumi, Gandhi and others, The Art of Quiet Influence shows anyone, not just bosses, how to use influence without authority, a key mindfulness principle, to get things done at work and in life. Through the classic wisdom of 12 Eastern sages, relevant insights from influence research, and anecdotes and advice from 25 contemporary experts, Davis lays out a path for becoming a "mainspring," the unobtrusive yet powerful influencer first introduced in her book The Greats on Leadership.Organized around three core influence practices - Invite Participation, Share Power, and Aid Progress - readers will learn how to take mindfulness practice "out of the gym and onto the field," while gaining the confidence and practical know-how to be influential in whatever role they occupy.

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Book SynopsisA revised and updated edition of the international bestsellerInspiring readers all over the globe to reimagine their future, this revised and updated edition of What I Wish I Knew When I Was 20 features new material to complement the classic text. Major life transitions such as leaving the protected environment of school or starting a new career can be daunting. It is scary to face a wall of choices, knowing that no one is going to tell us if we make the right decision. There is no clearly delineated path or recipe for success. Even figuring out how and where to start can be a challenge.As head of the Stanford Technology Ventures Program, Tina Seelig’s job is to guide her students as they make the difficult transition from the academic environment to the professional world—providing tangible skills and insights that will last a lifetime. Seelig is a wildly popular and award-winning teacher and in What I Wish I Knew When I Was 20 she shares with us what she offers her students -provocative stories, inspiring advice, and a big dose of humility and humor.  These pages are filled with captivating examples, from the classroom to the boardroom, of individuals defying expectations, challenging assumptions, and achieving unprecedented success. Seelig throws out the old rules and provides a new model for reaching our potential.  We discover how to have a healthy disregard for the impossible; how to recover from failure; and how most problems are remarkable opportunities in disguise. What I Wish I Knew When I Was Twenty is a much-needed book for everyone looking to make their mark in the world.Trade Review“Tina Seelig is one of the most creative and inspiring teachers at Stanford. Her book ought to be required reading. I wish I had read it when I was 20... and again at 50.” — Robert Sutton, Stanford University Professor and author The No-Asshole Rule “Anybody who wants to live an entrepreneurial life filled with purpose and passion needs to read this book. It’s chockfull of practical tools and tips to bring out the best in each of us.” — Steve Case, Chairman of Revolution and The Case Foundation, and co-founder of AOL “Forget 20--This is the kind of stuff I wish I knew now... Tina is doing us all a big favor by giving us a roadmap to life!” — Guy Kawasaki, co-founder of Alltop and author of Reality Check “Tina is the most inspirational creativity voice I know. Her book is much better than a whack on the side of your head. It’s a whack on the side of your soul!” — Geoffrey Moore, Author, Crossing the Chasm, Dealing with Darwin “Few people have done as much to champion innovative thinking as Tina Seelig. The principles in her book will surely spark new ideas. It is a must-read for the next generation of entrepreneurs and seasoned veterans alike.” — David Kelley, Founder IDEO “Wise, witty and packed with stories of those who are making a difference and some who are making a fortune...The only trouble is that you will need two dozen copies to give to everyone.” — Patricia Ryan Madson, author of Improv Wisdom: Don't Prepare, Just Show Up “This is a great guide to moving in more exciting, creative, and fulfilling directions, written by a person who is an expert at doing so. But if Tina Seelig had known any more when she was 20, the world probably could not now contain her. “ — Jim Adams, Author, Conceptual Blockbusting “Seelig is a sharp observer and a gentle and thoughtful writer. Recollections of her own circuitous career path, along with observations of behavior of friends, family, students and colleagues are fertile ground for her. — Miami Herald “True, it’s written by a woman (a Stanford University professor, no less), but this ‘crash course in making your way in the world’ is full of realistic tips that help put things into perspective.” — Sacramento Bee “It’s almost impossible to read the first line of Tina Seelig’s book and not grab pen and paper to jot down a river of pent-up ideas and possibilities . . . A galvanizing document, [it] gives us -- more than anything else -- permission to develop our dreams.” — Santa Cruz Sentinel

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Book SynopsisTable of ContentsPart I: BUSINESS, SOCIETY, AND RESPONSIBILITY. 1. The Business and Society Relationship. 2. Corporate Social Responsibility, Performance and Impact. Part II:STAKEHOLDERS AND SUSTAINABILITY. 3.The Stakeholder Approach to Business, Society and Ethics. 4. Sustainability and the Natural Environment. Part III: BUSINESS ETHICS AND LEADERSHIP 5. Business Ethics Essentials 6. Managerial and Organizational Ethics. 7. Ethical Issues in the Global Arena. 8. Business Ethics and Technology: The Digital Enterprise. Part IV: CORPORATE GOVERNANCE AND STRATEGIC RISK, ISSUES, AND CRISIS MANAGEMENT. 9. Corporate Governance: Foundational Issues. 10. Strategy, Risk, Issues and Crisis Management. Part V: INTERNAL STAKEHOLDER ISSUES 11. Employee Stakeholders and Workplace Issues. 12. Employees: Privacy, Safety and Wellness. 13. Employment Discrimination, Diversity and Inclusion. Part VI: EXTERNAL STAKEHOLDER ISSUES. 14. Consumer Stakeholders: Information Issues 15. Consumer Stakeholders: Product and Service Issues 16. Community Stakeholders and Corporate Philanthropy Part VII: BUSINESS AND GOVERNMENT RELATIONS. 17. Business, Government and Regulation. 18. Business���s Influence on Government and Public Policy.

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Book SynopsisThis revised and extended second edition evaluates the diverse approaches to organizational change that have defined the field. Explaining the assumptions and implications that accompany these diverse philosophies, this book demystifies the complexities of conflicting perspectives and delivers valuable insights into the research and practice of organizational change. Philosophies of Organizational Change employs a critical analysis of scholarly writings that have shaped the evolution of alternative perspectives on change. It examines twelve unique approaches to change, charting the territory from philosophy and theory to practice and implications. By uncovering the deep assumptions associated with organizational change, the book supplies readers with a comprehensive analytical toolkit with which to pursue change in an unprecedented era of organizational disruption.Offering a guide through contradictory approaches to implementing change, this book will appeal to scholars and researchers in organization theory. It will also be valuable for MBA and DBA students, as well as undergraduate business students engaging with critical debates on theories and tools for introducing change.Trade Review‘With impressive clarity and depth, this new edition of Philosophies of Organizational Change provides a map to guide us through the expansive terrain of change theory. It disentangles nearly a century of different interpretations and reveals how making sense of competing perspectives can lead to new insights. Philosophies of Organizational Change is a great resource for any scholar, student or practitioner who wants to prosper in a turbulent and uncertain organizational world where change is the only remaining constant.’ -- Wendy K. Smith, University of Delaware, USTable of ContentsContents: 1. Introduction – ‘changing philosophies’ 2. The theory philosophy: ‘changing theories’ 3. The rational philosophy: ‘changing plans’ 4. The biological philosophy: ‘changing organisms’ 5. The models philosophy: ‘changing consultants’ 6. The institutional philosophy: ‘changing conformity’ 7. The resource philosophy: ‘changing opportunities’ 8. The psychological philosophy: ‘changing minds’ 9. The systems philosophy: ‘changing everything’ 10. The cultural philosophy: ‘changing values’ 11. The critical philosophy: ‘changing realities’ 12. The innovation philosophy: ‘changing ideas’ 13. The dualities philosophy: ‘changing tensions’ 14. Conclusion: ‘changing futures’ Index

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Book SynopsisCo-opetition offers a new way of thinking that combines competition and cooperation. It is the first book to adapt game theory to the needs of CEOs, managers and entrepreneurs. Though often compared to games like chess or poker, business is different - people are free to change the rules, the players, the boundaries, even the game itself. The essence of business success lies in making sure you are in the right game. Actively shaping which game you play, and how you play it, is the core of the innovative business strategy laid out in Co-opetition. Barry Nalebuff and Adam Brandenburger, professors at Yale and Harvard, are pioneers in the practice of applying the science of game theory to the art of corporate strategy. They have devised a practice-oriented model to help you break out of the traditional win-lose or lose-lose situations. Dozens of companies - including Intel, Nintendo, American Express and Nutrasweet - have been using the strategies of co-opetition to change their game and enjoy the benefits of win-win opportunities.Trade ReviewSeize on Co-opetition * The Economist *Do read Co-opetition. You will certainly learn a great deal, while having fun at the same time. -- Rudi Bogni * Times Higher Education Supplement *A terrific book! * Tom Peters *

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Book SynopsisSimon Sinek sparked a movement with his bestsellers START WITH WHY and LEADERS EAT LAST. Now this beautifully illustrated book will inspire more readers to ask for help, help others, and discover their own courage through a charming story about change.   Life is a series of choices. Do we go left or right? Jump forward or hold back?   Sometimes our choices work out for the better…and sometimes they don’t. But there is one choice, regardless of every other decision, that profoundly affects how we feel about our journey: Do we go alone or do we go together?   It is the courageous few who ask for help. It is the giving few willing to help others. We can all find the courage we need and know the joy of service – the minute we learn that together is better.   Filled with inspiring quotes, this richly illustrated fable tells a delightful story of three kids who go on a journey to a new playground and take a stand for what they believe. The story is a metaphor for anyone looking to make a change or wondering how to pursue their dreams. And the message is simple: relationships – real, human relationships – really, really matter. The stronger our relationships, the stronger the bonds of trust and cooperation, the more we can accomplish and the more joy and fulfillment we get from our work and personal lives.   The three heroes are archetypes who represent us all at various points in our lives. Their main challenge is the same one we face every day: How can we find the things we’re looking for? According to Sinek, if we each do our part to help advance a shared vision, we can build the world we imagine.   In addition to the story itself, Sinek shares such profound lessons as:    · A team is not a group of people that work together. A team is a group of people that trust each other.   · Fight against something and we focus on the thing we hate. Fight for something and we focus on the thing we love.   · Working hard for something we don’t care about is called stress. Working hard for something we love is called passion.   · A star wants to see himself rise to the top. A leader wants to see those around him become stars.  Together is Better was designed to be given as a gift to someone you want to inspire, or to say thank you to someone who inspires you. It''s completely different from Sinek''s previous work. It may look like a children''s book, but it''s definitely for adults.This book includes a special page featuring the Scent of Optimism.

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Book SynopsisData governance incorporates the ways people, processes, and technology work together to ensure data is trustworthy and can be used effectively. This practical guide shows you how to effectively implement and scale data governance throughout your organization.

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Book SynopsisTable of ContentsAn Introduction by Tom Butler-Bowdon vii About Tom Butler-Bowdon xxix The Communist Manifesto 1

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Book SynopsisDr. Naresh K. Malhotra is Senior Fellow, Georgia Tech CIBER and Regents' Professor Emeritus, Scheller College of Business, Georgia Institute of Technology. In 2010, he was selected as a Marketing Legend and his refereed journal articles were published in nine volumes by Sage with tributes by other leading scholars in the field. He is listed in Marquis Who's Who in America continuously since 51st Edition 1997, and in Who's Who in the World since 2000. He received the prestigious Academy of Marketing Science CUTCO/Vector Distinguished Marketing Educator Award in 2005. In 2011, he received the Best Professor in Marketing Management, Asia's Best B-School Award. In an article by Wheatley and Wilson (1987 AMA Educators' Proceedings), Professor Malhotra was ranked number one in the country based on articles published in the Journal of Marketing Research (JMR) during 19801985. He holds the all-time record for the maximum number of publicatiTable of Contents PART I: INTRODUCTION AND EARLY PHASES OF MARKETING RESEARCH 1. Introduction to Marketing Research 2. Defining the Marketing Research Problem and Developing an Approach PART II: RESEARCH DESIGN FORMULATION 3. Research Design 4. Exploratory Research Design: Secondary and Syndicated Data 5. Exploratory Research Design: Qualitative Research 6. Descriptive Research Design: Survey and Observation 7. Causal Research Design: Experimentation 8. Measurement and Scaling: Fundamentals and Comparative Scaling 9. Measurement and Scaling: Noncomparative Scaling Techniques 10. Questionnaire and Form Design 11. Sampling: Design and Procedures 12. Sampling: Final and Initial Sample Size Determination PART III: DATA COLLECTION, PREPARATION, ANALYSIS, AND REPORTING 13. Fieldwork 14. Data Preparation 15. Frequency Distribution, Cross-Tabulation, and Hypothesis Testing 16. Analysis of Variance and Covariance 17. Correlation and Regression 18. Discriminant and Logit Analysis 19. Factor Analysis 20. Cluster Analysis 21. Multidimensional Scaling and Conjoint Analysis 22. Structural Equation Modeling and Path Analysis 23. Report Preparation and Presentation

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Book SynopsisProtect yourself from the next financial meltdown with this game-changing primer on financial markets, the economyâand the meteoric rise of carry.The financial shelves are filled with books that explain how popular carry trading has become in recent years. But none has revealed just how significant a role it plays in the global economyâuntil now.   A groundbreaking book sure to leave its mark in the canon of investing literature, The Rise of Carry explains how carry trading has virtually shaped the global economic pictureâone of decaying economic growth, recurring crises, wealth disparity, and, in too many places, social and political upheaval. The authors explain how carry trades workâparticularly in the currency and stock marketsâand provide a compelling case for how carry trades have come to dominate the entire global business cycle. They provide thorough analyses of critical but often overlooked topics and issues, including: âTable of ContentsFigures and Tables Preface and Acknowledgments 1 Introduction—The Nature of Carry 2 Currency Carry Trades and Their Role in the Global Economy 3 Carry, Leverage, and Credit 4 Dimensions of Carry and Its Profitability asan Investment Strategy 5 The Agents of Carry 6 The Fundamental Nature of the Carry Regime 7 The Monetary Ramifications of the Carry Regime 8 Carry, Financial Bubbles, and the Business Cycle 9 The Foundation of Carry in the Structure of Volatility 10 Does the Carry Regime Have to Exist? 11 Carry Is Synonymous with Power 12 The Globalization of Carry 13 Beyond the Vanishing Point Index

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Book Synopsis* The overwhelming majority of professional firms price their services by the antiquated hourly billing method, a method with many flaws * This new book demonstrates there is a superior model to price for professional services, a business model change from "We sell time," to "We sell intellectual Capital.Table of ContentsForeword xvii Preface xxi About This Book xxiii About the Web Site xxiv About the Words Used in This Book xxv Acknowledgments xxvii About the Author xxxi PART I A RADICAL BUSINESS MODEL CHAPTER 1 The Firm of the Past 3 CHAPTER 2 The Firm of the Future 7 The Business Model of the Firm of the Future 8 Revenue Is Vanity—Profit Is Sanity 8 Businesses Have Prices, Not Hourly Rates 8 Why Intellectual Capital Is the Chief Source of Wealth 9 Negative Intellectual Capital 11 Why Effectiveness Trumps Efficiency 11 What, Exactly, Is Productivity? 12 There’s No Such Thing as Generic “Efficiency” 13 Where Do Profi ts Come From? 15 If Only I Knew Then What I Know Now 17 Summary and Conclusions 18 PART II FOUNDATIONS OF CREATING VALUE CHAPTER 3 Why Are We in Business? 21 The Economist’s Definition of Profit 21 The Marketing Concept and Total Quality Service 23 Summary and Conclusions 24 CHAPTER 4 A Tale of Two Theories 25 The Labor Theory of Value 26 Karl Marx, False Prophet 26 The Marginalist Revolution of 1871 28 Why Are Diamonds More Expensive Than Water? 29 Wrong Theory, Suboptimal Results 30 CHAPTER 5 Four Ps and Five Cs 31 The Five Cs of Value 34 You Are What You Charge 36 CHAPTER 6 What People Buy 37 The Dynamics of Customer Expectations 38 CHAPTER 7 How People Buy 41 Relative, Not Absolute, Price Matters 42 Price Psychology 43 Search, Experience, and Credence Attributes 44 Understanding Customer Risk 45 The Four Ways to Spend Money 47 CHAPTER 8 Your Firm’s Value Proposition 49 Moments of Truth 51 What Is Beyond Total Quality Service? 52 CHAPTER 9 The Consumer Surplus and Price Discrimination 55 Price Elasticity 56 Consumer Surplus 57 Price Discrimination 58 Requirements to Price Discriminate 59 CHAPTER 10 Macro Pricing Strategies 65 Skim Pricing 66 Penetration Pricing 66 Neutral Pricing 67 Two More Curves for Value 67 Implications of the Curve 71 CHAPTER 11 Price the Customer, Not the Service 73 Ten Factors of Price Sensitivity 73 CHAPTER 12 There Is No Such Thing as a Commodity 77 The Perils of Benchmarking 80 Purging the Commodity Word 80 CHAPTER 13 Baker’s Law: Bad Customers Drive Out Good Customers 83 Customer Grading Criteria 83 The Adaptive Capacity Model 87 Firing Customers 89 The Forced Churn 90 CHAPTER 14 Value Pricing and Self-Esteem 95 There Is No Standard Price for Intellectual Capital 98 CHAPTER 15 Ethics, Fairness, and Value Pricing 101 The Morality of Price Discrimination 106 Prospect Theory 108 Is Hourly Billing Ethical? 109 PART III THE GENESIS AND CONSEQUENCES OF HOURLY BILLING AND TIMESHEETS CHAPTER 16 A Brief History of Hourly Billing and Timesheets 113 The Father of the Billable Hour and Timesheet— in the Legal Profession 115 Summary and Conclusions 117 CHAPTER 17 The Deleterious Effects of Hourly Billing 119 The Advantages of Hourly Billing 119 What about the Customer? 123 The Disadvantages of Hourly Billing 124 Summary and Conclusions 138 PART IV WHAT REPLACES HOURLY BILLING AND TIMESHEETS CHAPTER 18 Why Carthage Must Be Destroyed 143 What, Exactly, Replaces Hourly Billing and Timesheets? 147 CHAPTER 19 Price-Led Costing Replaces Hourly Billing 149 Wisdom Is Timeless 151 Summary and Conclusions 153 CHAPTER 20 The Wrong Mistakes 155 The Almighty Hourly Rate 156 Making the Wrong Mistakes 157 CHAPTER 21 Who Is in Charge of Value? 163 The World’s First CVO 164 Leadership 167 Attitude 168 Commitment 168 Experimentation 169 Youth 170 Not Final Thoughts 170 CHAPTER 22 Measure What Matters to Customers 173 The McKinsey Maxim 174 Developing a Theory 175 Pantometry versus Theory 176 A Gedanken 177 CHAPTER 23 Firm-wide Key Predictive Indicators 181 KPIs for a Professional Knowledge Firm 181 KPIs Equal Customer Accountability 188 CHAPTER 24 Knowledge Worker Key Predictive Indicators 191 A Model for Knowledge Worker Effectiveness 192 Key Predictive Indicators for Knowledge Workers 196 CHAPTER 25 After Actions Reviews 205 We Know More Than We Can Tell 206 The Economics of Structural Capital 207 Knowledge Lessons from the U.S. Army 210 Summary and Conclusions 214 CHAPTER 26 O’Byrne & Kennedy: A Firm of the Future 215 PART V EIGHT STEPS TO IMPLEMENTING VALUE PRICING CHAPTER 27 The Eight Steps at a Glance 231 Three Different Kinds of Problems 232 Eight Steps to Implementing Value Pricing 233 CHAPTER 28 Step One: Conversation 235 The Conversation 236 Naïve Listening 236 Focus on Wants, Not Needs 238 Starting the Conversation 238 Conversations Lower Asymmetrical Information and Adverse Selection 240 Questions You Should Ask the Customer 241 Ordinal Value, Not Cardinal Value 243 Discussing Risk with the Customer 243 Summary and Conclusions 244 CHAPTER 29 Step Two: Pricing the Customer: Questions for the Value Council 245 Questions to Ask before Establishing a Price 246 Factors of Price Sensitivity 250 Pricing Questions 251 CHAPTER 30 Step Three: Developing and Pricing Options 257 The Psychology of Price 258 Seven Generic Customer Segmentation Strategies 259 Pricing Options 263 Pricing Complex Projects 264 FORD—A Model for Consulting 273 Dipping Your Toe in the Water 275 Formula for Calculating Reservation Price 276 Summary and Conclusions 278 CHAPTER 31 Step Four: Presenting Options to the Customer 281 Handling Price Objections 282 Summation: Presenting Your Price to the Customer 287 CHAPTER 32 Step Five: Customer Selection Codified into the Fixed Price Agreement 289 Date of the FPA 289 Professional Services 291 Unanticipated Services 295 Service and Price Guarantee 295 Payment Terms 296 Revisions to the FPA 296 Termination Clause 297 Other Issues Regarding the FPA 297 CHAPTER 33 Step Six: Proper Project Management 299 CHAPTER 34 Step Seven: Scope Creep and Change Orders 311 CHAPTER 35 Step Eight: Pricing After Action Reviews 317 PART VI INFLECTION POINT CHAPTER 36 No One Can Forbid Us the Future 321 Business Model Innovation 322 The Diffusion of Theories 325 Firm of the Future or Firm of the Past? 328 CHAPTER 37 Declaration of Independence 331 Bibliography 337 Index 351

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Book SynopsisWhen all is said and done, a lot more gets said than done. What is the antidote to this? Ruthless Consistency.According to Harvard Business Review, âœmost studies still show a 60-70% failure rate for organizational change projectsâa statistic that has stayed constant from the 1970s to the present.â Drawing on his 20+ years of experience as a strategy and execution consultant specializing in midsize companies, Michael Canic helps committed leaders drive the odds in their favor. In Ruthless Consistency, he identifies the three surprising reasons most strategic change initiatives fail: Leaders unwittingly send mixed messages that demotivate their people and undermine those initiatives. Leaders focus on what they do instead of what their people experience. Leaders are not as committed as they think they are or need to be. The book then introduces an intuitive yet comprehensive model for success. SimpTable of ContentsPreface Introduction: When All Is Said and Done,a Lot More Gets Said Than Done PART ITHE REALITY1 First Principle: What Matters More ThanAnything You Do Is Everything You Do 2 Second Principle: What You Do Is Not asImportant as What Your People Experience 3 Third Principle: You’re Not as Committed asYou Need to Be . . . Yet PART IITHE RIGHT FOCUS4 Stop Strategic Planning 5 Embrace the Joy of Pain 6 Climb the Right Mountain 7 Do Less, Use More Resources . . . No, Really 8 Put the “Exec” in Execute PART IIITHE RIGHT ENVIRONMENT9 Everything Starts with Heads and Hearts 10 Equip Them to Succeed, Not to Fail 11 You’re Not a Manager; You’re a Coach 12 Heroic Processes, Positive Policies, and the SpaceBetween the Boxes 13 The Value of Feeling Valued PART IVTHE RIGHT TEAM14 Don’t Just Recruit; Compete 15 Hire for What You’re Likely to Overlook 16 Be Selective in How You Select PART VTHE RIGHT COMMITMENT17 The First Enemy You Must Defeat 18 The Enemy That Grows Stronger by the Day 19 The Enemy That Poses as a Friend 20 There’s Commitment; Then There’s Commitment Reflections: In the End, It’s You Versus You Acknowledgments Appendix Notes Index

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Book SynopsisHow do highly-successful people like Elon Musk and Bill Gates get so much done? The answer is time blocking; a time-management method that Cal Newport, productivity expert and bestselling author of Digital Minimalism, has been using for fifteen years.For the first time, this game-changing system has been captured in a daily planner that makes it easy for you to prioritise tasks and focus on the things that really matter. Using the time-block method you''ll no longer be distracted by your inbox, social media and other peoples'' demands for your time. The Time-Block Planner will help you push aside distractions and focus on the work that will make the difference to you.

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Book SynopsisThe concise edition of the 2019 WINNER OF THE INTERNATIONAL BUSINESS BOOK AWARD From the million-copy bestselling author of The 48 Laws of Power Robert Greene is a master guide for millions of readers, distilling ancient wisdom and philosophy into essential texts for seekers of power, understanding and mastery. Now he turns to the most important subject of all - understanding people's drives and motivations, even when they are unconscious of them themselves. We are social animals. Our very lives depend on our relationships with people. Knowing why people do what they do is the most important tool we can possess, without which our other talents can only take us so far. Drawing from the ideas and examples of Pericles, Queen Elizabeth I, Martin Luther King Jr, and many others, Greene teaches us how to detach ourselves from our own emotions and master self-control, how to develop the empathy that leads to insight, how to look behind people's masks, and how to resist conformity to develop your singular sense of purpose. Whether at work, in relationships, or in shaping the world around you, The Concise Laws of Human Nature offers brilliant tactics for success, self-improvement, and self-defence.Trade ReviewPraise for Robert Greene: 'Machiavelli has a new rival, and Sun Tzu had better watch his back * New York Times *'Hollywood producers and rappers are following an unlikely but ruthless guru' * Sunday Times *'Teaches you how to cheat, dissemble, feign, fight and advance your cause in the modern world.'' * Independent on Sunday *

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Book SynopsisAN INTRODUCTION TO FINANCIAL REPORTS--WITH NEW TACTICSFOR BUDGETING AND PINPOINTING KEY FINANCIAL AREASFinancial decisions impact virtually every area of your company. As a manager, it's up to you to understand how and why.Finance for Nonfinancial Managers helps you understand the information in essential financial reportsand then shows you how to use that understanding to make informed, intelligent decisions. It provides a solid working knowledge of: Basic Financial Reports--All about balance sheets, income statements, cash flow statements, and more Cost Accounting--Methods to assess which products or services are most profitable to your firm Operational Planning and Budgeting--Ways to use financial knowledge to strengthen your company Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for Table of ContentsIntroduction ix 1. Counting the Beans: Why Good Financial InformationIs Critical to You 1Managing a Company in Today’s Business Environment 1The Role of the Finance Department 4The Wonder Widget Company Is Our Guide 7The “Rules” of Financial Reporting 8The Relationship of Finance and Accounting tothe Other Departments 10Manager’s Checklist for Chapter 1 112. The Structure and Interrelationship of Financial Statements 13Tracking a Company’s Lifecycle 15Accounting Is Like a Football Game on Your DVR 16The Chart of Accounts: A Collection of Buckets 20The General Ledger: Balancing the Buckets 23Accrual Accounting: Say What? 25The Principal Financial Statements Defined 27Manager’s Checklist for Chapter 2 293. The Balance Sheet: A Basic Summary of Value and Ownership 31Assets and Ownership: They Really Do Balance! 31Current Assets: Liquidity Makes Things Flow 33Fixed Assets: Property and Possessions 39Other Assets: The “Everything Else” Category 40Current Liabilities: Repayment Is Key 41Long-Term Liabilities: Borrowed Capital 44Ownership Comes in Various Forms 45Capital Stock Comes in Several Flavors 46Using This Report Effectively 48Manager’s Checklist for Chapter 3 484. The Income Statement: The Flow of Progress 51They Say Timing Is Everything—And They're Right! 51Sales: Grease for the Engine 55Cost of Sales: What It Takes to Earn the Sale 55Gross Profit: The First Measure of Profitability 58Operating Expenses: Running the Business 58Operating Income: The Basic Business Bottom Line 60EBITDA—He Bit Who? 61Other Income and Expenses: Not Just Odds and Ends 62Income Before Taxes, Income Taxes, and Net Income 63Earnings per Share, Before and After Dilution—What? 63Using This Report Effectively 66Manager’s Checklist for Chapter 4 665. Profit vs. Cash Flow: What’s the Difference—and Who Cares? 67The Cash Flow Cycle 68Cash Basis vs. Accrual Basis 74Net Profit vs. Cash Flow in Your Financial Reports 75Manager’s Checklist for Chapter 5 786. The Statement of Cash Flow: Tracking the King 81Beginning Where the Income Statement Ends 83Cash from Operations: Running the Business 86Cash for Investing: Building the Business 90Cash from Financing: Capitalizing the Business 92Using This Report Effectively 94Manager’s Checklist for Chapter 6 957. Key Performance Indicators: Finding the“Hidden” Information 97What Are KPIs? Do They Mix with Water? 98Measures of Financial Condition and Net Worth 98Measures of Profitability 103Measures of Financial Leverage 106Measures of Productivity Metrics 109Trend Reporting: Using History to Predict the Future 113Manager’s Checklist for Chapter 7 1178. Cost Accounting: A Really Short Course inManufacturing Productivity 119The Purpose of Cost Accounting—Strictly for Insiders 120Fixed and Variable Expenses in the Factory 124Controllable and Uncontrollable Expenses 127Standard Costs—Little Things Mean a Lot 129Manufacturing Cost Variances: Analysis for Action 130Manager’s Checklist for Chapter 8 1339. Good Investment or Bad? How Do You Decide? 135Capital Investment: A Game of Choices, Risks, andHoped-For Outcomes 136Return on Investment: The Concept and the Purpose 137Payback Period: A Quick and Easy Way to Understandthe Approach 138The Time Value of Money: Today and in the Future 139Discounted Cash Flow: Evaluating Long-Term Investments 141Weighted Average Cost of Capital: Enhancing theReturn to Shareholders 143Internal Rate of Return: Deciding What ReturnIs Good Enough 145Risk Management: Assessing the Probability ThatWe Might Be Wrong 146Manager’s Checklist for Chapter 9 14710. Get to Breakeven First! 149What Does “Breakeven Point” Really Mean? 150Why Is This a Critical Factor in Profitability? 151How to Calculate Breakeven for a New Product 152What to Do If You Don’t Like the Answer 155Manager’s Checklist for Chapter 10 15611. Business Planning: Creating the Future You Want,Step by Step 159Why Take Time to Plan? 159Strategic Planning vs. Operational Planning 162Vision and Mission: The Starting Point 164Strategy: Setting Direction 165Long-Term Goals: The Path to the Mission 167Short-Term Goals and Milestones: The Operating Plan 168Manager’s Checklist for Chapter 11 17412. The Annual Budget: Financing Your Plans 177Tools for Telling the Future: Budgets, Forecasts,Projections, and Tea Leaves 178How to Budget for Revenues: The “Unpredictable”Starting Point 179Budgeting Costs: Understanding RelationshipsThat Affect Costs 182The Budgeting Process: Trial and Error 184Flexible Budgets: Whatever Happens, We’ve Got aBudget for It 187How to Live Within Your Budget 191Variance Reporting and Taking Action 192The Capital Expenditure Budget 193The Cash Flow Budget 194Integrating the Entire Operating Budget 195Manager’s Checklist for Chapter 12 19613. Financing the Business: Understanding the Debtvs. Equity Options 199The Strategy of Borrowing Money 199How a Business Gets Financed: In the Beginningand Over Time 202Short-Term Debt: Balancing Working Capital Needs 203Long-Term Debt: Semipermanent Capital or AssetAcquisition Financing 209Convertible Debt: The Transition from Debt to Equity 213Capital Stock: Types and Uses 214Manager’s Checklist for Chapter 11 21814. Attracting Outside Investors: The Entrepreneur’s Path 221The Start-Up Company: Seed Money and Its Sources 223Professional Investors: Angels on a Mission 224Venture Capitalists: What You Need to Know toAttract Them 226The Initial Public Offering: Heaven or Hell? 230Strategic Investors: The Path to a Different Party 232Acquisition: The Strategic Exit 233Manager’s Checklist for Chapter 14 236Index

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Book SynopsisDesigned for use in the interdisciplinary courses on product development as well as by practicing professionals, Product Design and Development 7e strikes a balanced approach between theory and practice through the authors' emphasis on methods.Table of ContentsChapter 1 Introduction Chapter 2 Product Development Process and Organization Chapter 3 Opportunity Identification Chapter 4 Product Planning Chapter 5 Identifying Customer Needs Chapter 6 Product Specifications Chapter 7 Concept Generation Chapter 8 Concept Selection Chapter 9 Concept Testing Chapter 10 Product Architecture Chapter 11 Industrial Design Chapter 12 Design for Environment Chapter 13 Design for Manufacturing and Supply Chain Chapter 14 Prototyping Chapter 15 Robust Design Chapter 16 Patents and Intellectual Property Chapter 17 Service Design Chapter 18 Product Development Economics Chapter 19 Project Management

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Book SynopsisMarkets in Profile explores the confluence of three disparate philosophical frameworks: the Market Profile, behavioral finance, and neuroeconomics in order to present a unified theory of how markets work.Table of ContentsPreface xi Acknowledgments xix Chapter 1 The Only Constant 1 The Creation of ERISA 4 The Rise and Fall of Relative Performance 4 The Fall of the Great Bull 6 The Rise of Absolute Return 7 Succeeding in an Absolute Return Market Environment 8 Pure, Unbaised Information 10 People Change Markets, Markets Change People 13 Chapter 2 Information 15 Fundamental Information 16 Rational or Irrational? 18 Market-Generated Information 19 The Auctions 20 Fair Value 21 Market Profile Fundamentals 22 Authors’ Note 22 Demystifying Market Behavior 27 Chapter 3 Timeframes 29 Breaking Down Market Timeframes 31 Scalper 32 Day Trader 32 Short-Term Traders 32 Intermediate Traders/Investors 33 Long-Term Investors 35 Your Timeframe Is your Strategy Cornerstone 39 Chapter 4 Auctions and Indicators 41 The Search for Value 42 Concept Review 45 Key Market-Generated Indicators 48 Perfecting the Art of Visualization 56 Chapter 5 Long-Term Auctions 59 Auctions in Action 60 The Compound-Auction Process 61 The EBB and Flow of Balance 62 Where Do Trends End and Brackets Begin? 64 Clarity in the Maelstrom 66 The Big Picture 68 Asymmetric Opportunities and Risk 72 Long-Term Strategy Development 74 Assembling the Big Picture: Context within Context 75 Chapter 6 Intermediate-Term Auctions 77 Convergence and the Bracketing Process 77 Defining the Intermediate Term 79 The Transition from Bracket to Trends 80 The Transition from Trend to Bracket 82 The Convergence of Intellect and Emotion 85 Accelerate the Learning Process 86 Prelude to a Sea Change 87 Hear the Bells A-Ringing 94 Countertrend Auctions 94 The Quest to Do Better than ‘‘Normal’’ 96 Oh, the Difference a Few Points Makes 97 Chapter 7 Short-Term Trading 99 Analyzing Short-Term Markets 101 Common Mind Traps 104 When and Where to Look for Short-Term Trades 105 Opportunities Around Intermediate-Term Brackets 106 Technical Indicators 106 Your Own Worst Enemy: Your Brain 110 Seeking the ‘‘Exceptionally Tasty Patterns’’ 112 All Prices and Opportunities Are Not Equal 116 Ongoing Forensic Investigation 121 Looking for the All-Important Reference Points 124 Never Be a Laggard 129 A Golden Opportunity 130 Fade the Extremes, Go with Breakouts 132 ‘‘The Expert Reasons Contextually’’ 137 Chapter 8 Day Trading Is for Everyone 141 What’s a Day Trader to Do? 142 What You Don’t Do May Be More Important than What You Do 145 The Real World in Action 146 Top Down 152 Lack of Conviction 152 Flight to Safety 153 Inventory Imbalances 154 Correction of Inventory Imbalances 155 Trend Traders’ Trap 157 Market Condition 158 Yesterday’s Trade 162 Example 1 162 Example 2 165 Example 3 167 Trader Checklist 170 The Market Is Open 171 Open-Drive 171 Open-Test-Drive 175 Open-Rejection-Reverse 178 Open-Auction 181 Day Trader’s Checklist 181 Example 1 183 Example 2 185 Example 3 188 Practice, Practice, Practice 190 Chapter 9 Profiting from Market-Generated Information 193 Timeframe Diversification 194 The New Paradigm 196 Appendix A: Market Update 199 About the Authors 201 Index 203

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Book SynopsisInternational trade has shaped the modern world. This book examines the successive waves of globalization and 'deglobalization' that have occurred during the past thousand years, looking at the technological and political causes behind these long-term trends.Trade Review"The excellent new book Power and Plenty explains why some countries are rich, and why others are not. [Recent books] all try to explain the biggest question of the modern world: why some [countries] are rich and other poor. Now, we have...Power and Plenty, a tome that combines the interpretive focus of the new school of explainers with the breadth and depth of the old narratives. They also put neoliberal economic theory to the historical test by asking what it would predict, and then contrasting those forecasts with history's actual path. Findlay and O'Rourke tell their tale exceptionally well."--Eric Rauchway, The New Republic "[A] splendidly ambitious new book...an excellent reference book for anyone wanting a better understanding of economic developments in the last millennium."--Economist "Aiming at nothing less than documenting the history of world trade over the last 1,000 years, Power and Plenty...appears to be required reading...for the purposes of better understanding how the world works."--Andrew Leonard, Salon.com "This new history of the last thousand years of world trade is remarkable in both its grand sweep and its scholarly depth. It pieces together the story of global commerce from the medieval spice traders and nomads of Central Asia to the discovery and incorporation of the New World, to the Industrial Revolution and the rise of Europe, and to the globalizing forces of the postwar world economy. One theme is the importance of the 'vast webs of interrelationships' between western Europe and other regions that, beginning in the medieval period, set the stage for modern economic growth. The other theme is the critical role of war in propelling economic change through upheaval and adaptation."--G. John Ikenberry, Foreign Affairs "Power and Plenty is a wide-ranging survey, both of the facts and of the literature, not an essay organized around a single thesis. It takes on, and treats seriously, a ton of material. Bearing that in mind, it is...engaging...well written, spiced with nuggets of fascinating information and dry wit. [Findlay and O'Rourke's] economics is sophisticated and mainstream...but enriched with an unusual attention to noneconomic factors--or, as the authors put it, 'a sustained emphasis on conflict, violence and geopolitics.'"--Clive Crook, Financial Times "[A] solid new book. Power and Plenty is an ambitious endeavor that examines the works in the second millennium in light of globalization, deglobalization, reglobalization, and globalization as we know it today. The book fills a gap by scrutinizing the technological and political causes behind the long-term trends during the past thousand years. [The authors] have drawn exhaustively on the historical, political, and economic literature of the relevant periods for virtually all the major regions in the world."--Wan Lixin, Shanghai Daily "In this magnificently conceived and executed work, Findlay and O'Rourke set out the history of global trade and show how it has been influenced by economic development and politics over the last thousand years. The authors have an important story to tell and they tell it superbly. This is a work brimming with scholarship, deftly combining narrative history with accessible economic analysis. This is a goldmine of a book. Open it where you will, there are nuggets to be extracted. It will remain the standard work on the history of world trade and indeed the development of the world economy for many years to come."--Frank Geary, Irish Times "This magisterial volume presents an analytical history of world trade from 1000 CE to the present, with informed speculation about future trends thrown in for good measure. It is a very considerable achievement, for which Findlay and O'Rourke deserve great praise."--M. Veseth, Choice "[T]he best book of its sort since David Landes' Wealth and Poverty of Nations."--David Warsh, Economic Principals "[T]his is a big, important work... The authors have mastered an incredibly voluminous literature ... and produced the only truly comprehensive history of trade in the second millennium... [T]his is a book that should be widely read."--David S. Jacks, World Trade Review "International trade has shaped the modern world, yet until now no single book has been available for both economists and general readers that traces the history of the international economy from its earliest beginnings to the present day. Power and Plenty fills this gap, providing the first full account of world trade and development over the course of the last millennium."--Wider Angle "This is a well researched volume which is simply delightful to read. In most of the topics about which I have some knowledge, I found the analyses and the judgments offered by the authors both balanced and insightful. I expect this book will remain the standard text for many years to come."--Sevket Pamuk, EH.Net "This is a huge enterprise, an illuminating work, a tour de force that successfully combines political and economic history of a thousand years... A major contribution to the history of and debates about globalization."--Ivan T. Berend, International History Review "Power and Plenty serves as an excellent one-volume survey on the role played by the interaction of economic and political forces in shaping the world economy of the last 1000 years. The book should be read by any serious student of world economic history, international trade, or international relations."--John T. Dalton, Southern Economic Journal "Power and Plenty ... with its depth and extensive coverage, makes an excellent reference work for the study world history and the history of world trade. It is a work of superb scholarship befitting the scholarly reputations of each of the co-authors, Findlay for his work in the theory of international trade and development and O'Rourke for his studies in economic history and globalization. This book will be widely read, cited, and discussed as a landmark volume on its subjects."--Stanley Engerman, New Global Studies "By adopting a broad view across such an expanse of both space and time, Findlay and O'Rourke are able to perceive patterns that few others have identified and bring a compelling new perspective to several historical and theoretical debates that benefit from a larger view."--Robert D. Fannion, Comparative Political Studies "Findlay and O'Rourke provide an impressive survey of 1000 years of trade and its interaction with geopolitics and political economy on a global scale that strives consciously to avoid a Eurocentric stance... [T]his is a compelling and valuable volume."--C. Knick Harley, Economic History Review "Almost anyone researching an aspect of the history of international trade will find this an excellent and stimulating starting point and will be aided by an impressive bibliography that includes many older classics as well as recent additions to the literature."--Simon Ville, International Journal of Maritime History "[T]his book is indispensible for scholars who seek answers to questions such as: How did the world economy evolve into its present form? What events shaped its current characteristics? What roles did trade play in shaping the modern world economy? Power and Plenty, an exemplary feat of scholarship, fully answers all these questions."--Farhad Rassekh, International Review of Economics & Finance "Power and Plenty is a fascinating book of both world history and economic history, full of detail on both accounts... These ancient intrigues in unfamiliar times and places make for fascinating reading and remind us of how little progress people have made in resisting imperialism throughout the ages. On a more serious note, the book also provides an excellent window into the continuing costs of imperialism."--Michael Perelman, Review of Radical Political Economics "[T]his book is a masterful synthesis of economic analysis and historical narrative. It demands quite a lot of its readers, however, as its more than 600 pages are packed with facts, conclusions and implications for economic development, never hesitating to elaborate on the complexities of international trade relations during the last millennium."--Erik Lindberg, Scandinavian Economic History ReviewTable of ContentsAcknowledgments xiii Preface xvi Chapter 1: Introduction: Geographical and Historical Background 1 Western Europe 4 Eastern Europe 11 North Africa and Southwest Asia: The Islamic World 15 Central (or Inner) Asia 24 South Asia 29 Southeast Asia 33 East Asia (China, Korea, and Japan) 37 Chapter 2: TheWorld Economy at the Turn of the First Millennium 43 The Golden Age of Islam 48 China: The Sung Economic Miracle 61 The Indian Ocean and Southeast Asian Trade 67 The Pirenne Thesis 71 Eastern Europe: The Viking Connection 73 The Economy ofWestern Europe 80 Chapter 3: World Trade 1000-1500: The Economic Consequences of Genghis Khan 87 Trade and War in the Mediterranean and the Black Sea, 1000-1350 88 The Indian Ocean and the South China Sea, 1000-1350 98 The Pax Mongolica and Overland Trade, 1000-1350 101 Eurasia on the Eve of the Black Death 109 The Black Death 111 Trade between Western and Eastern Europe, 1350-1500 120 Overland Trade, 1350-1500: The Aftermath of the Pax Mongolica 124 The Emergence of Russia 126 The Middle East, the Mediterranean, and International Trade, 1350-1500 127 Southeast Asia and China, 1350-1500 133 Quantifying the Late Medieval Spice Trade 140 Chapter 4: World Trade 1500-1650: Old World Trade and New World Silver 143 Portugal, the Atlantic, and the Indian Ocean 145 Spain, Portugal, and the New World 158 The Pacific and East Asia 167 The Dutch Rise to Primacy in World Trade 175 Russia, Sweden, and the Baltic, 1500-1650 187 Southeast Asia during the Age of Commerce 194 The Cape Route, Venice, and the Middle East 204 Silver, Silk, and Spices 212 Chapter 5: World Trade 1650-1780: The Age of Mercantilism 227 Origins of the British Empire: Trade, Plunder, and Settlement 229 Mercantilism, Commercial Rivalry, and the Anglo-Dutch Wars 238 Britain, France, and the Dutch Republic 245 Britain and France: Commercial Expansion and the Second Hundred Years'War 247 India: The Disintegration of the Mughal Empire and the Transition to Colonial Rule 262 Southeast Asia and the End of the Age of Commerce 275 TheManchu Empire 284 China's Overseas Trade 286 Chinese and Russian Overland Trade 295 Conclusion 304 Chapter 6: Trade and the Industrial Revolution 311 Trade during the Industrial Revolution 324 Trade, Overseas Expansion, and the Industrial Revolution 330 Why Britain? Why Europe and Not Asia? 346 Conclusion 364 Chapter 7: World Trade 1780-1914: The Great Specialization 365 War and Revolution 366 The Revolutionary and Napoleonic Wars: Short-Run Implications 369 The Revolutionary and NapoleonicWars: Long-Run Implications 371 The Industrial Revolution and Transportation Technology 378 Bulk Commodities and Heckscher-Ohlin Effects 383 Nineteenth-Century Imperialism 387 Nineteenth-Century Trade Policy 395 Commodity Market Integration, 1815-1914 402 Complementary Factor Flows and the Great Frontier 407 Trade and the Global Division of Labor 411 Trade, Tropical Frontiers, and the Great Divergence 414 The Terms of Trade 424 Conclusion 425 Chapter 8: World Trade 1914-39: Deglobalization 429 WorldWar I 429 The Aftermath of War 435 Interwar Commercial Policy 443 Transport Costs 455 The Volume of World Trade 458 Price Convergence and Divergence 461 The Great Depression, the Collapse of World Trade, and the Developing Countries 465 The Collapse of the Ottoman Empire 469 Conclusion 471 Chapter 9: Reglobalization: The Late Twentieth Century in Historical Perspective 473 World War II 473 Geopolitical Consequences: Communism, the Cold War, and Decolonization 476 The Gradual Reconstruction of the Atlantic Economy: 1950-70 489 Policy Divergence: 1945-80 493 Reglobalization: 1980-2000 496 International Transport Costs 501 Trends in Openness: Quantities and Prices 505 Unraveling the Great Specialization 512 Openness and Convergence in the Late Twentieth Century 515 Conclusion 525 Chapter 10: Globalization at the Dawn of the Twenty-First Century 527 The Future of Globalization: Economic Challenges 534 The Future of Globalization: Political Challenges 539 Bibliography 547 Index 593

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