Business, Finance & Law Books

Book SynopsisThis sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.Despite booms and busts, technology advances, talent wars, layoffs, and even a global pandemic, people want what they?ve always wanted. Employees want?and now expect?meaningful work, supportive bosses, regular recognition, and a chance to learn and grow. And managers want their amazing people to stay?for at least a little while longer. For two decades, this Wall Street Journal bestseller?over 800,000 sold?has offered twenty-six simple strategies, from A to Z, that managers can use to address their employees? real concerns and keep them engaged. The authors have gone over every word of the previous edition, revising, updating, and streamlining. This edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how to take that into consideration when a treasured employee asks for extended leave to care for a grandparent. And a new section called ?Conversations That Count? offers discussion questions for sparking deeper conversation around the topics in the book. This new edition will ensure that Love ?Em or Lose ?Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

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Book SynopsisTrade ReviewA New York Times Book Review, Wall Street Journal, USA Today, Globe and Mail, Boston Globe, and Booklist bestseller.“Primal Leadership reassesses what makes a great leader.” — TIME“Invigorating.” — USA Today“a timely resource for those aspiring to lead on the cutting edge of today's business environment.” “Thoroughly action-oriented, it breaks down the qualities making up "primal"—or resonant—leadership, discussing how to develop each one, with specific examples from various organizations.” — T+D magazine (American Society for Training & Development)“[A] fascinating account of how emotions are at the heart of effective leadership. Filled with practical advice backed up by research, this book is a gem—smart reading for students and leaders alike.” — David Gergen, Professor of Public Service and Director, Center for Public Leadership, John F. Kennedy School, Harvard University“Sound and practical advice on leading effectively, based on science and business experience, from the leader in the field of emotional intelligence.” — Martin Seligman, Fox Leadership Professor of Psychology, University of Pennsylvania

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Book SynopsisMEET YOUR GOALSON TIME AND ON BUDGET.How do you rein in the scope of your project when you've got a group of demanding stakeholders breathing down your neck? And map out a schedule everyone can stick to? And motivate team members who have competing demands on their time and attention?Whether you're managing your first project or just tired of improvising, this guide will give you the tools and confidence you need to define smart goals, meet them, and capture lessons learned so future projects go even more smoothly.The HBR Guide to Project Management will help you:Build a strong, focused teamBreak major objectives into manageable tasksCreate a schedule that keeps all the moving parts under controlMonitor progress toward your goalsManage stakeholders' expectationsWrap up your project and gauge its success

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Book SynopsisMost teams underperform. Yours can beat the odds.If you read nothing else on building better teams, read these 10 articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you assemble and steer teams that get results.Leading experts such as Jon Katzenbach, Teresa Amabile, and Tamara Erickson provide the insights and advice you need to: Boost team performance through mutual accountability Motivate large, diverse groups to tackle complex projects Increase your teams' emotional intelligence Prevent decision deadlock Extract results from a bunch of touchy superstars Fight constructively with top-management colleagues

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Book SynopsisUse the power of behavioral finance to make smarter, better-informed decisions through every step of the investing processIn an economy where markets are more unpredictable than ever, emotions can derail the efforts of even the most experienced investors and wreak havoc on portfolio returns.Applying powerful behavioral finance concepts, Stop. Think. Invest. provides a framework for identifying personal biases and avoiding mistakes that can cost big profits. Based on the authorâs extensive research and 100 key behavioral finance concepts, this guide provides a winning 12-step process you can use to successfully manage your trading and investing for long-term success, including: Begin the initial research into a new stock Create an investment thesisâwhy are you buying the stock? Trade timing and sizeâwhen are you buying and how much? Make the initial purchase Review the tradeâround up or round down Test you

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Vegan or carnivore? Vegetarian or gluten-free? Keto or Mediterranean? Fasting or Paleo? Our relationship to food is filled with confusion and insecurity. Every day we hear about a new ingredient that is good or bad, a new diet that promises everything. But the truth is that none of those labels matter. The secret to becoming healthier, losing weight, living a pain-free and energetic life and healing the planet has nothing to do with counting calories, reducing portion sizes or feeling deprived - the key is re-learning how to eat like a human.This means finding food that is as nutrient-dense as possible, and preparing that food using methods that release those nutrients and make them safe and bioavailable to our bodies, which is exactly what allowed our ancestors, millions of years ago, to not only live but thrive. Archaeologist and primitive technologist Dr Bill Schindler draws on cutting-edge science and a lifetime of research to show readers how to live like modern 'hunter-gatherers' by using the same strategies our ancestors used - as well as techniques still practiced by many cultures around the world - to make food as safe, nutritious, bioavailable and delicious as possible.With each chapter dedicated to a specific food group, in-depth explanations of different foods and cooking techniques and concrete takeaways, as well as 75+ recipes, Eat Like a Human will permanently change the way you think about food, and help you live a happier, healthier, and more connected life.

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Book SynopsisAs its name implies, the aim of Systems Design and Engineering: Facilitating Multidisciplinary Development Projects is to help systems engineers develop the skills and thought processes needed to successfully develop and implement engineered systems. Such expertise typically does not come through study but from action, hard work, and cooperation. To that end, the authors have chosen a hands-on approach for presenting material rather than concentrating on theory, as so often is the case in a classroom setting.This attractive and accessible text is a mix of theory and practical approach, illustrated with examples that have enough richness and variability to hold your attention. Models are presented for controlling the design, change, and engineering processes. Various aspects of systems engineering and methods providing the big picture at system level are discussed. In some ways, you can think of the book as a compact starter's kit for systems engineers.Trade Review"The book is a beautiful mix of theory and practical approach, illustrated with adequate examples to illustrate systems engineering (SE) and keep the reader attracted/interested throughout the reading experience. Various aspects of SE and methods providing the big picture at system level are discussed. In particular, professionals are invited to contact the authors to help in developing and maturing the SE field."—Rikus Eising, Dean Emeritus, Faculty of Engineering Technology, University of TwenteTable of ContentsIntroduction. Systems Engineering Process. Systems Thinking Tracks. System Design Tools. Systems Engineer at Work. Bibliography. Appendix A: TRIZ. Appendix B: Types of Failure Modes and Effect Analysis. Appendix C: Document Template. Index.

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Book SynopsisAbout our authors William (Bill) Thomas is the J. E. Bush Professor of Accounting and a Master Teacher at Baylor University. A Baylor University alumnus, he received both his BBA and MBA there and went on to earn his PhD from The University of Texas at Austin. With primary interests in the areas of financial accounting and auditing, Bill Thomas has served as the J. E. Bush Professor of Accounting since 1995. He has been a member of the faculty of the Accounting and Business Law Department of the Hankamer School of Business since 1971, and served as chair of the department for 12 years. He has been recognized as an Outstanding Faculty Member of Baylor University as well as a Distinguished Professor for the Hankamer School of Business. Dr. Thomas has received many awards for outstanding teaching, including the Outstanding Professor in the Executive MBA Programs as well as designation as Master Teacher. Thomas is the author of textbooks in auditiTable of Contents Conceptual Framework and The Financial Statements Recording Business Transactions Accrual Accounting Presentation of Financial Statements Internal Control, Cash, and Receivables Inventory and Merchandising Operations PPE and Intangibles Investments Liabilities Shareholders’ Equity Cash Flows Financial Statement Analysis Appendix A: Nestlé Annual Report Excerpts Appendix B: Time Value of Money Appendix C: Typical Charts of Accounts for Different Types of Businesses Appendix D: International Financial Reporting Standards (IFRSs)

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Book SynopsisThe basic function of companies is to add value to society. Profits are a means to an end, not an end in itself. The ability of companies to innovate, scale and invest provides them with a powerful base for positive change. But companies are also criticized for not contributing sufficiently to society's grand challenges. An increasingly VUCA (Volatile, Uncertain, Complex and Ambiguous) world creates serious governance gaps that not only require new ways of regulation, but also new ways of doing business. Can companies effectively contribute to sustainable development and confront society's systemic challenges?Arguably the most important frame to drive this ambition was introduced and unanimously adopted in 2015: the Sustainable Development Goals (SDGs). The SDG-agenda not only defines a holistic set of global goals and targets, but also foundational principles to guide meaningful action to their achievement by 2030. Multinational companies have signed up to the Trade Review"The SDGs provide a moral framework at the time the world needs it most. It is also the world’s best long-term business plan. It’s the unlock to what is the growth story of our century, putting people and the planet first. But the implementation is in need of a ‘booster shot’. Principles of Sustainable Business presents state-of-the-art science-based answers on how to achieve this ambition in the Decade of Action. The detailed elaborations of business models, transition trajectories and partnering strategies provide actionable targets for companies that want to drive systems change."Paul Polman, Former CEO Unilever, Co-chair and founder IMAGINE, Vice Chair UN Global Compact "Achieving the SDGs requires an all of society effort, including the vital role of the private sector. While progress has been made, serious challenges still remain to fully realize the private sector's power and dynamism. This book is an important contribution by providing valuable insights and practical examples of how companies can achieve greater impact towards a better world."Ban Ki-moon, Eighth Secretary-General of the United Nations"This book is a truly inspiring collection of proven tools and frameworks to motivate global and local business leaders to make their businesses contribute to achieve a world that is more fair, just and environmentally sustainable. Principles of Sustainable Business is an amazing resource for business practitioners, business school educators and students to drive the urgently needed systems change to help companies adopt the Sustainable Development Goals and create the world we want. And very timely, it is co-authored by a business school educator and a business practitioner, Rob van Tulder and Eveline van Mil." Dr. Mette Morsing, Head of PRME Principles for Responsible Management Education, United Nations Global Compact"Our world is facing three pressing global challenges: the climate emergency, the loss of nature and growing inequality. As risks associated with these challenges continue to build, we need business leaders to rally behind a bold and urgent agenda for transformation. The SDGs provide a unique lens through which to translate global needs and ambitions into tangible business solutions, and this book provides insights to support companies in this effort. With a solid overview of resources available, it presents new techniques and tools to walk the talk." Peter Bakker, President & CEO, World Business Council for Sustainable Development (WBCSD)"Whether you are an executive, economist, or future business leader, Principles of Sustainable Business will be a comprehensive guide to why companies are increasingly taking action on the sustainable development goals, and how they can do so. It is eloquently written, yet academically rigorous."Prof. Klaus Schwab, President and founder of the World Economic Forum"This book is a must read for anyone who craves for inspiration on how to turn companies into a force for positive change. Reaching the Sustainable Development Goals is a matter of commitment, of owning a strong moral compass and of 21st Century Leadership. And books like this is fuel for these visionary leadership skills. But the book is more than that. It brings clarity in the alphabet soup. And, more importantly, it takes key international concepts, standards (such as my own organization the Global Reporting Initiative and the GRI standards) and tools in the arena of sustainability, responsible business and ESG, analyses them critically and scientifically in their potential and shortcomings and then boldly and innovatively improves, enriches and even transforms them into a next level. Take the example of ‘materiality’, which is turned into the concept of ‘reversed materiality’, to capture a more forward-looking angle. This is a book that deserves a spot on your desk where you can read it time and again. You will find yourself turning to it when you need to revisit a certain idea. It will help all of us sharpen our mind, and focus on what needs to be done by each of us to build a better world through the Sustainable Development Goals."Teresa C. Fogelberg, Former Climate Change Director, Women’s Rights Director, Research Director at the Netherlands Ministries of Foreign Affairs and Environment, Co-Founder and Deputy Chief Executive of the Global Reporting Initiative "In Africa, we place a high premium on the private sector as a critical engine of growth for the continent. This outstanding book offers excellent insight into how the corporate world can impact positive change – change for the Africa we want and more broadly at a global level, as we strive to bring the SDGs to fruition." Dr. Akinwumi Adesina, President African Development Bank and World Food Prize Laureate"The Decade of Action needs serious acceleration. The intentions are still there, but the realization requires sophisticated approaches of governments, civil society and companies alike. The frameworks offered by this all-encompassing book provide the badly needed road map for the coming years. A truly amazing achievement!"Prof. dr. Jan Peter Balkenende, former Prime Minister of the Netherlands, chair Dutch Sustainable Growth Coalition"Sustainability is easy to talk about, but we all know it is much harder to deliver. As this comprehensive guide makes clear, addressing our most pressing societal and environmental issues will require deep organizational transformation. That change must be led from the top. CEOs and boards now face an unprecedented opportunity to embed sustainability across strategy, operations, and leadership cultures. We welcome this timely roadmap to making this transition."Constantine Alexandrakis, CEO Russell Reynolds Associates"Principles of Sustainable Business of Rob van Tulder and Eveline van Mil describes in depth why and how businesses should and can be purposeful by creating economic, societal and ecological value at the same time. The authors recognize the importance how frontrunner companies in the past have been able to break through a number of the critical tipping points to uplift sustainability and contribute to systems change. Sustainability should be anchored in the core of the business and the SDGs could provide a very relevant framework for companies to define where to contribute. The frameworks developed in this book make it possible for (aspiring) leaders to ‘walk the talk’." Feike Sijbesma, former CEO DSM, Chair Supervisory Board Philips, member Supervisory Board Unilever "Principles of Sustainable Business stands out for its breadth, mastery of detail, and its bridging of scientific evidence with actionable tools for making positive real-world impact. The book explains why companies are critical for attaining the SDGs and outlines how they can contribute to these global goals. At Robeco we are dedicated to this ambition: we are a research-driven investment firm that is pioneering SDG investment strategies in fixed income and listed equity. This relevant book confirms and inspires our SDG-investing journey."Karin van Baardwijk, CEO Robeco"There is no way to keep climate change from surpassing the critical 1.5 degrees Celsius level without the strong engagement of the private sector. Delivering fully on the Paris Agreement and the SDGs is in fact a pipe dream absent the active collaboration of business. This insightful book provides a valuable guide to strategic investment decisions that align with core international priorities in sustainability that can benefit us all." President Mohamed Nasheed, Speaker of the Maldives People’s Majlis and founding Chair of the Climate Vulnerable Forum"The scientific community has argued for a long time that the transformation to sustainable business is necessary for the world to have a chance of delivering the SDGs within a safe operating space on Earth. Rob van Tulder and Eveline van Mil reinforce the urgency of solving the planetary crisis we face, while adding a crucial additional dimension – the new narrative for the future; that sustainable business is not only the path to planetary responsibility, it is also the path to prosperity and equity, i.e., it is not only our common future on Earth that is at stake, it is also a choice between modernity and regress." Prof. dr. Johan Rockström, Director of the Potsdam Institute for Climate Impact Research and Professor at the Institute of Earth and Environmental Science at Potsdam University "This book speaks to the new world of work. The sustainable future that we all want and the resilience that must be developed by businesses to make it possible for us to arrive at a better quality of life for all. Excellent insights on three broad sets of principles: systemic, societal and dynamic as well as strategic and operational."Douglas Opio, Executive Director, Federation of Uganda Employers (FUE)"Principles of Sustainable Business presents the clear and defining frameworks needed in order to turn our social, ecological and climate problems into business opportunities. Translating the SDG agenda into pro-active business models and cross-sectoral partnership strategies will help business leaders bridge the gap between intention and realization."Paul Hawken, creator, author, editor of 'Drawdown', 'Natural Capitalism', 'The Ecology of Commerce', and 'Re-Generation. Ending the climate crisis in one generation'"From its inception in the form of the 'Millennium Declaration' at the change of the millennium, to the status of the SDGs, and in the midst of the Covid pandemic the world is struggling through different and difficult challenges. Rules, techniques, approaches, and past and newly created systems are simply insufficient to address the complexity of the challenge.This book is a brave attempt to break the conundrum by elevating our mindset to address it from the ‘Principles’ level, providing well thought out ideas at the macro, meso and micro level of analysis and action steps. The SDGs tagline: Global Goals National Targets, and its 232 indicators is just a start to appreciate the complexity across the wide spectrum of developments that the world is living in. With the business and corporate world playing a major role in both the economic development and management knowledge fronts, if we are serious about hitting the goals, this book is a must read to elevate our approaches beyond strategy and policy. After all, strategy may change, Principles remain."Prof. Kuntoro Mangkusubroto, Head of President of Indonesia’s Delivery Unit (2010–2014), and co-founder of School of Business and Management – Institut Teknologi Bandung (SBM-ITB)"The 2030 Sustainable Development Agenda, and the 17 SDGs that underpin it, recognize that the natural world and its life-giving services must be urgently protected if we are to fulfil the needs of nine billion people by 2050. The SDGs are premised on the notion that we cannot solve problems in isolation. Protecting these ecosystems will require strong institutions, governance and cooperation from the local to the international level (SDGs 16 and 17). Nature-based Solutions (NbS) are thereby increasingly recognized as a key part of the response to the climate crisis by governments, businesses and communities. It is crucial that these interventions are credible, measurable and inclusive. Principles of Sustainable Business fills the intellectual and practical gap for private organizations willing to work on Nature-based approaches in a profound, fundamental as well as thought-provoking manner. For public organizations and communities, the book provides relevant tools, resources and (cross-sector) partnering techniques to help companies move beyond a reactive to a proactive approach in support of Nature-based Solutions." Angela Andrade, Chair, IUCN Commission on Ecosystem Management and IUCN’s Global Standard for Nature-based Solutions"Principles of Sustainable Business is a milestone for all executives, academics and students keen to dwell deeper into the SDGs. The book aptly shows the extreme importance of purpose-driven organizations. We like the solid treatment of the opportunities and threats surrounding the ‘hybridization’ of many organizations that try to combine profits and societal purpose, not as a compromise but as an innovative novel business model that presents a resilient approach to many of today’s sustainability challenges. We are, of course, thrilled to see the SDG Action Manager being mentioned as one of the practical tools that can be used by large and small companies to implement the SDGs."Marcello Palazzi and Leen Zevenbergen, Co-founders, B Lab Europe"This book is essential reading for anyone partnering in or with the corporate sector. The authors are clear – collaboration across and beyond the usual boundaries is fundamental to sustainable and transformative development. Partnering is not only enshrined in SDG 17 – Partnerships for the Goals – but forms the basis of the collaborative approach of all SDGs: People, Planet, Prosperity, Peace and Partnering. The question is no longer ‘why?’ but ‘how?’ Those involved in initiating, nurturing and supporting the partnering process have a subtle but vital task to assist partners in navigating what is complicated and penetrating to the heart of what is complex. The concepts so thoroughly articulated here give those in the brokering role the solid ground on which to build their work."Ros Tennyson, Founder & Strategic Advisor, Partnership Brokers Association"This innovative, state-of-the-art book approaches the SDGs as both wicked problems and wicked opportunities. Its complexity-based approach will challenge leaders (and future leaders) to think and act in new ways to transform their organizations to negotiate the VUCA world that the authors well document."Sandra Waddock, Galligan Chair of Strategy, Carroll School Scholar of Corporate Responsibility, Professor of Management, Boston College"This is a unique and outstanding textbook and a practitioner treasure. It provides a clear understanding of the Sustainable Development Goals and their relevance to business. It offers insightful, distinctive, and constructive guidance on how to achieve more societally impactful sustainability strategies and operations, including essential cross-sector partnering. The book is rigorous and highly readable. Each chapter starts with guiding Principles and ends with crisp takeaways. Supplemental Web-related sources provide additional resources to deepen and broaden the learning. A timely and valuable contribution." James E. Austin, Eliot I. Snider and Family Professor of Business Administration, Emeritus, Co-Founder Social Enterprise Initiative, Harvard Business School"FLAME University's core values include ecological balance and an inclusive society, which implies that we often challenge what is known and believed about higher education. For this aim we are collaborating with the Wage Indicator Foundation to learn how students can engage in action research, blended learning and investigative journalism by collecting robust data on Living Wages around the world. Principles of Sustainable Business, not only supports us in this effort, but presents the scientific basis to found our research and teaching in the broader agenda of the Sustainable Development Goals. A must-apply approach for all universities."Dr. Santosh Kumar Kudtarkar, Dean, Faculty of Liberal Education, FLAME University, India"The Sustainable Development Goals (SDGs) are 'wicked problems' (systemic, ambiguous, complex and conflictual problems), where politics trumps evidence, and solutions are never first best or permanent. Wicked problems cannot be solved, only managed or resolved over and over again. However, as Van Tulder and Van Mil argue, the SDGs are not only wicked problems but also provide wicked opportunities for firms that want to become sustainable businesses that add value to society. The core question that motivates the book is how can companies become sustainable businesses? The answer provided by the authors is a principles-based road map for corporate action on the SDGs, organized around three levels of analysis: systemic, societal and dynamic, and strategic and operational principles. Drawing on multiple frameworks, examples and illustrations, Principles of Sustainable Development pulls together the newest thinking in academia, consulting, and government policymaking. The book is a 'one stop shop' – that rare book which provides an over-arching, principle-based approach to understanding sustainable business in the 21st century. Everyone – from instructors looking for a textbook for their course on the SDGs to business executives who want to better link their CSR strategies to the SDGs to policy makers hoping to attract foreign multinationals that will foster sustainable development – will find what they are looking for here. Principles of Sustainable Business is a 'must read' for students, corporate executives, and policymakers who want to think intelligently and effectively about the SDGs and how firms can and should develop strategies that are SDG relevant."Lorraine Eden, Professor Emerita of Management and Research Professor of Law, Texas A&M University, 2020–2023 Dean of Academy of International Business (AIB) Fellows"In a global economy that can only be guided by principles rather than rules, multinational enterprises face many challenges to compete while at the same time sustaining and gaining a license to operate. It is important that companies subscribe to the Sustainable Development Goals as a set of unifying principles and get the frameworks and tools to ‘walk the talk’. Dealing with the SDGs has not only been a challenge for firms, but also for International Business (IB) scholars around the world: how can we make sure that companies become a ‘force for positive change’. This groundbreaking book by highly acclaimed IB professor Rob van Tulder and his co-author Eveline van Mil provides the intellectual foundation for corporations to base their contributions to the SDGs on intentions and solid academic knowledge to change preferences into realizations. And the teaching material will be very helpful in academia."Maria Tereza Fleury, President of the Academy of International Business (AIB), Full Professor at Fundação Getulio Vargas (FGV) and the University of São Paulo"Principles of Sustainable Business is a gift to the world – and not a moment too soon. If we humans are to survive and thrive into the distant future, we must embrace the SDGs and see them realized in practice. But how? Rob van Tulder and Eveline van Mil provide just the kind of cross-level, cross-sector, substantive and process-oriented approach the world needs at this crucial time. They imagine why and how key actors, and especially businesses, might achieve an idea embodied in an English word that dates from the 15th century – commonwealth – which meant common well-being. These authors show us how well-being can become far more common and far more long lasting."John M. Bryson, McKnight Presidential Professor Emeritus, Hubert H. Humphrey School of Public Affairs, University of Minnesota"Principles of Sustainable Business is extremely valuable for its advocacy and operationalization of a paradigm shift from maximizing shareholder wealth to generating additional societal value by contributing to the achievement of the SDGs. It surfaces the challenges businesses face in an uncertain and disruptive world and provides concrete cases from the literature and the authors’ intimate knowledge of sustainable business practices on the ground. The authors’ discussion of resilience is a convenient handle for unpredictable situations. At the same time, the chapter on collaboration underscores the importance of carving spaces for cross-sector partnerships as a means to address complex and seemingly insurmountable challenges."Maria Cynthia Rose Banzon-Bautista, Ph.D., Vice President for Academic Affairs, University of the PhilippinesTable of ContentsPart I: WHY? SYSTEMIC PRINCIPLES 1 Why now? A necessary frame for grand societal challenges; 2 Why not? Understanding the potential of the SDGs; 3 Why slow? Conditions for realizing the SDGs; Part II: WHAT AND WHO? SOCIETAL AND DYNAMIC PRINCIPLES 4 What if? The SDGs as wicked problems; 5 What and who? The SDGs as wicked opportunities; 6 Who? The governance challenge; Part III: HOW? STRATEGIC AND OPERATIONAL PRINCIPLES 7 Making it resilient – dealing with triggering events; 8 Making it strategic – business cases for sustainability; 9 Making it material – designing sustainable business models; 10 Making it powerful – using power as a force for positive change; 11 Making it functional – the internal alignment challenge; 12 Making it collaborative – the partnership challenge

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Book SynopsisDeveloped in cooperation with the International BaccalaureateEnsure full coverage of the Business Management syllabus with this co-published guide that encompasses inquiry-based, conceptually-focused teaching and learning, written by highly experienced business coursebook authors.- Explore business management through the four key concepts in the new course: change, creativity, ethics and sustainability and their interrelationships with each other, covering all five syllabus units: Business management; Human resource management; Finance and accounts; Marketing and Operations management.- Delve into business theories using case studies and real-world examples which allow students to create their own questions and formulate their own solutions to problems or issues facing organisations, with an appreciation of differing viewpoints.- Brand new business management toolkit feature highlights the essential tools that are integrated in the course, with linkTrade ReviewThe book is organized in such a way, that concepts, toolkit, link to TOK, approaches to learning, top tips, common mistakes, and syllabus content (including AOs) are presented at the right place in each topic per unit...The authors are very consistent, throughout the book, in the way they classify and present key concepts and information..... the toolkit tools are introduced and explained in depth and breath. The authors have done an outstanding job in classifying all tools in this section.The case studies presented are current, inclusive and diverse.The exercises and practice questions are challenging and suitable for the DP.Adriana Ruiz, MBA, MSc HHRR/OB, Educator and Consultant -- Adriana RuizThe textbook helps guide and support students, and teachers, through the programme of study, offering tips and advice in terms of common mistakes and guidance which are complemented with real-world examples and exam-style questions to help substantiate the tools, terms and theories and demonstrate that business decisions impact all areas of organisational management. -- Ian Mills, Assistant Principal, Leipzig International School

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Book SynopsisEntire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the useâand misuseâof technology in delivering top-level service; and practices that can transform loyal customers into âœowners. Looking ahead, the authors describe the world of great service leaders in which âœboth/andâ thinking replaces trade-offs. Itâs a world in which new ideas will be tested against the sine qua non of the âœservice trifectaââwins for employees, customers, and investors. And itâs a world in which the best leaders admit that they donât have the answers and create organizations that learn, innovate, âœsense and respond,â operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, ChÃteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

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Book SynopsisThe fast and easy way to start and run an online business Starting an online business is no longer a novelty. It's a fact of life for individuals and established companies alike.Table of ContentsIntroduction 1 Part I: Strategies and Tools for Your Online Business 7 Chapter 1: Opening Your Own Online Business in Ten Easy Steps 9 Chapter 2: Choosing and Equipping Your New Online Business 39 Chapter 3: Selecting the Right Web Host and Design Tools 75 Chapter 4: Profiting from Web 2.0 and Social Media Tools 99 Part II: Establishing Your Online Presence 123 Chapter 5: Giving Your E-business Site Structure and Style 125 Chapter 6: Attracting and Keeping Customers 143 Chapter 7: Building in Security Up Front 169 Chapter 8: Monitoring and Improving Your Business 187 Part III: Running and Promoting Your Online Business 205 Chapter 9: Easing the Shopping Experience 207 Chapter 10: Running a Business on eBay.co.uk 227 Chapter 11: Accepting Payments 247 Chapter 12: Service with a Virtual Smile 263 Chapter 13: Search Engines: What You Need to Know 281 Part IV: The Necessary Evils: Law and Accounting 299 Chapter 14: Making It All Legal 301 Chapter 15: Accounting Tools for Online Businesses 323 Part V: The Part of Tens 337 Chapter 16: Ten Must-Have Features for Your Website 339 Chapter 17: Ten Hot Steps to Entrepreneurial Success 349 Chapter 18: Ten Must-See Websites for Online Entrepreneurs 357 Index 363

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Book SynopsisBuild an agile, responsive portfolio with a new approach to global asset allocation Adaptive Asset Allocation is a no-nonsense how-to guide for dynamic portfolio management. Written by the team behind Gestaltu.com, this book walks you through a uniquely objective and unbiased investment philosophy and provides clear guidelines for execution. From foundational concepts and timing to forecasting and portfolio optimization, this book shares insightful perspective on portfolio adaptation that can improve any investment strategy. Accessible explanations of both classical and contemporary research support the methodologies presented, bolstered by the authors'' own capstone case study showing the direct impact of this approach on the individual investor. Financial advisors are competing in an increasingly commoditized environment, with the added burden of two substantial bear markets in the last 15 years. This book presents a framework that addresses the major challenges bTable of ContentsAcknowledgments xi PART I THE PHILOSOPHY OF SUCCESSFUL INVESTING 1 CHAPTER 1 The Most Important Concepts in Wealth Management 5 CHAPTER 2 The Narrative Is Reality 11 CHAPTER 3 Tightly Grouped Arrows Nowhere Near the Bull’s-eye 15 CHAPTER 4 What Is Gestalt? 19 CHAPTER 5 Measuring the Relative Value of Portfolios 23 CHAPTER 6 The Whole Is Greater than the Sum of Its Parts 27 CHAPTER 7 Our Process Is a Financial Gestalt 29 PART II SAVING AND WITHDRAWING FROM PORTFOLIOS 31 CHAPTER 8 Beware of Those Pesky “Volatility Gremlins” 33 CHAPTER 9 It’s Not Just the Destination, It’s Also the Journey 37 CHAPTER 10 In a Perfect World 39 CHAPTER 11 Home on the Range 41 CHAPTER 12 Timing Is Everything 43 CHAPTER 13 Longevity Risk 47 CHAPTER 14 Plan for the Worst, Hope for the Best 49 CHAPTER 15 Sequence of Returns for Savers 53 CHAPTER 16 Individual Rate of Return for Savers 57 CHAPTER 17 Sequence of Returns for Retirees 59 CHAPTER 18 Do You Feel Lucky? 63 PART III CURRENT HIGH VALUATIONS MEAN LOWER FUTURE RETURNS 65 CHAPTER 19 A Simple Model to Forecast Equity Market Returns 67 CHAPTER 20 Implied Future Returns over the Next 20 Years 73 CHAPTER 21 How Do We Do It? 75 CHAPTER 22 Forecasts 80 Percent More Accurate than Always Assuming Long-Term Averages 81 CHAPTER 23 Roller Coasters Are for Amusement Parks 83 CHAPTER 24 The Last Five Years Have Been a Triumph for the Ostriches 87 PART IV AN INVESTMENT FRAMEWORK FOR STABILITY, GROWTH, AND MAXIMUM INCOME 89 CHAPTER 25 A Word about Asset Allocation 91 CHAPTER 26 The Optimization Machine 93 CHAPTER 27 Garbage In, Garbage Out 95 CHAPTER 28 All We Know Is That We Know Nothing 103 CHAPTER 29 If We Know How Assets Should Behave 107 CHAPTER 30 A Structurally Diverse Investment Universe 119 CHAPTER 31 If We Can Estimate Volatility 121 CHAPTER 32 If We Can Estimate Volatility and Correlation 125 CHAPTER 33 If We Can Estimate Volatility, Correlations, and Returns 129 CHAPTER 34 Summary of the Optimization Machine 133 CHAPTER 35 Building to Adaptive Asset Allocation 135 CHAPTER 36 Integration of Adaptive Asset Allocation 141 PART V WHY YOU SHOULD TRUST THE RESEARCH 145 CHAPTER 37 The Usefulness and Uselessness of Backtests 147 CHAPTER 38 Tactical Alpha and the Quantitative Case for Active Asset Allocation 155 CHAPTER 39 Sensitivity of Safe Withdrawal Rates to Longevity, Market, and Failure Risk Preferences with Implications for Asset Allocation 181 CHAPTER 40 Winning by Not Losing. Or, Bootstrapping to Estimate Risk 203 Final Thoughts 207 Bibliography 209 Index 213

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Book SynopsisThe intensified used of data based on analytical models to control digitalized operational business processes in an intelligent way is a game changer that continuously disrupts more and more markets. This book exemplifies this development and shows the latest tools and advances in this field Business Analytics for Managers offers real-world guidance for organizations looking to leverage their data into a competitive advantage. This new second edition covers the advances that have revolutionized the field since the first edition''s release; big data and real-time digitalized decision making have become major components of any analytics strategy, and new technologies are allowing businesses to gain even more insight from the ever-increasing influx of data. New terms, theories, and technologies are explained and discussed in terms of practical benefit, and the emphasis on forward thinking over historical data describes how analytics can drive better business planning. CovTable of ContentsForeword xi Introduction xiii What is the Scope of Business Analytics? Information Systems—Not Technical Solutions xvii Purpose and Audience xix Organization of Chapters xxiii Why the Term Business Analytics? xxiv Chapter 1 The Business Analytics Model 1 Overview of the Business Analytics Model 2 Strategy Creation 4 Business Processes and Information Use 4 Types of Reporting and Analytical Processes 5 Data Warehouse 5 Data Sources: IT Operations and Development 5 Deployment of the Business Analytics Model 6 Case Study: How to Make an Information Strategy for a Radio Station 6 Summary 13 Chapter 2 Business Analytics at the Strategic Level 17 Link between Strategy and the Deployment of Business Analytics 19 Strategy and Business Analytics: Four Scenarios 20 Scenario 1: No Formal Link between Strategy and Business Analytics 22 Scenario 2: Business Analytics Supports Strategy at a Functional Level 24 Scenario 3: Dialogue between the Strategy and the Business Analytics Functions 28 Scenario 4: Information as a Strategic Resource 30 Which Information Do We Prioritize? 32 The Product and Innovation Perspective 34 Customer Relations Perspective 38 The Operational Excellence Perspective 42 Summary 44 Chapter 3 Development and Deployment of Information at the Functional Level 47 Case Study: A Trip to the Summerhouse 50 Specification of Requirements 51 Technical Support 52 Off We Go to the Summerhouse 53 Lead and Lag Information 54 More about Lead and Lag Information 57 Establishing Business Processes with the Rockart Model 59 Example: Establishing New Business Processes with the Rockart Model 61 Level 1: Identifying the Objectives 62 Level 2: Identifying an Operational Strategy 62 Level 3: Identifying the Critical Success Factors 64 Level 4: Identifying Lead and Lag Information 66 Optimizing Existing Business Processes 72 Example: Deploying Performance Management to Optimize Existing Processes 73 Concept of Performance Management 74 Which Process Should We Start With? 78 Customer Relationship Management Activities 80 Campaign Management 84 Product Development 85 Web Log Analyses 86 Pricing 89 Human Resource Development 91 Corporate Performance Management 93 Finance 94 Inventory Management 95 Supply Chain Management 95 Lean 97 A Catalogue of Ideas with Key Performance Indicators for the Company’s Different Functions 99 Summary 101 Chapter 4 Business Analytics at the Analytical Level 103 Data, Information, and Knowledge 106 Analyst’s Role in the Business Analytics Model 107 Three Requirements the Analyst Must Meet 109 Business Competencies 110 Tool Kit Must Be in Order (Method Competencies) 111 Technical Understanding (Data Competencies) 112 Required Competencies for the Analyst 113 Analytical Methods (Information Domains) 113 How to Select the Analytical Method 114 The Three Imperatives 116 Descriptive Statistical Methods, Lists, and Reports 122 Hypothesis-Driven Methods 129 Tests with Several Input Variables 130 Data Mining with Target Variables 133 Data Mining Algorithms 139 Explorative Methods 140 Data Reduction 141 Cluster Analysis 141 Cross-Sell Models 142 Up-Sell Models 143 Business Requirements 143 Definition of the Overall Problem 144 Definition of Delivery 144 Definition of Content 145 Summary 147 Chapter 5 Business Analytics at the Data Warehouse Level 149 Why a Data Warehouse? 151 Architecture and Processes in a Data Warehouse 154 Selection of Certain Columns To Be Loaded 156 Staging Area and Operational Data Stores 158 Causes and Effects of Poor Data Quality 159 The Data Warehouse: Functions, Components, and Examples 162 Alternative Ways of Storing Data 170 Business Analytics Portal: Functions and Examples 171 Tips and Techniques in Data Warehousing 175 Master Data Management 175 Service-Oriented Architecture 176 How Should Data Be Accessed? 177 Access to Business Analytics Portals 178 Access to Data Mart Areas 180 Access to Data Warehouse Areas 181 Access to Source Systems 182 Summary 183 Chapter 6 The Company’s Collection of Source Data 185 What are Source Systems, and What Can They Be Used For? 187 Which Information is Best to Use for Which Task? 192 When There is More Than One Way to Get the Job Done 194 When the Quality of Source Data Fails 197 Summary 198 Chapter 7 Structuring of a Business Analytics Competency Center 199 What is a Business Analytics Competency Center? 201 Why Set Up a Business Analytics Competency Center? 202 Tasks and Competencies 203 Establishing an Information Wheel 203 Creating Synergies between Information Wheels 205 Educating Users 207 Prioritizing New Business Analytics Initiatives 208 Competencies 208 Centralized or Decentralized Organization 208 Strategy and Performance 210 When the Analysts Report to the IT Department 213 When Should a Business Analytics Competency Center Be Established? 215 Applying the Analytical Factory Approach 217 Summary 219 Chapter 8 Assessment and Prioritization of Business Analytics Projects 221 Is It a Strategic Project or Not? 222 Uncovering the Value Creation of the Project 224 When Projects Run Over Several Years 230 When the Uncertainty is Too Big 232 The Descriptive Part of the Cost/Benefit Analysis for the Business Case 233 The Cost/Benefit Analysis Used for the Business Case 235 Projects as Part of the Bigger Picture 235 Case Study on How to Make an Information Strategy Roadmap 240 Summary 243 Chapter 9 Business Analytics in the Future 247 About the Authors 255 Index 257

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Book SynopsisThe seminal work on mutual funds investing is now a Wiley Investment Classic Certain books have redefined the way we view the world of finance and investing books that should be on every investor s shelf.Trade Review“No investor can be called “intelligent” who doesn’t understand the principles Bogle articulates in this book. The investor may still decide to try his hand at outperforming the market, but he should know what he’s up against.” – Investing.comTable of ContentsCaveat Emptor Index xxxvii Part I Building Blocks 1 Chapter One The Rewards of Investing 3 Chapter Two The Risks of Investing 24 Chapter Three Mutual Funds: Principles, Practicalities, Performance 48 Part II Mutual Fund Selection 65 Chapter Four How To Select A Common Stock Mutual Fund 67 Chapter Five How To Select A Bond Mutual Fund 97 Chapter Six How To Select A Money Market Fund 120 Chapter Seven How To Select A Balanced Mutual Fund 135 Chapter Eight Where To Get Mutual Fund Information 147 Part III New Perspectives On Three Key Issues 167 Chapter Nine Index Funds 169 Chapter Ten Mutual Fund Costs 190 Chapter Eleven Taxes and Mutual Funds 209 Part IV Practical Application of Investment Principles 233 Chapter Twelve The Allocation of Investment Assets 235 Chapter Thirteen Mutual Fund Model Portfolios 259 Chapter Fourteen A Mandate For Fund Shareholders 280 Epilogue Twelve Pillars of Wisdom 303 Notes 308 Index 311

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Book SynopsisFormer Wall Street investment banker and philanthropist Guy Spier reveals how meeting Warren Buffett changed his careerand his lifein The Education of a Value Investor: My Transformative Quest for Wealth, Wisdom, and Enlightenment.A Harvard MBA graduate and a successful hedge fund manager, Guy Spier pursued an opportunity to meet one of America's wealthiest businessmenbidding $650,100 with Mohnish Pabrai for the privilege to do soat a charity lunch. What Warren Buffett shared was more important than market share strategies. He learned principles that put him on the path to becoming a real value investor.In this fascinating inside story, Spier reveals his transformation from a Gordon Gekko wannabe, driven by greed, to a sophisticated investor who enjoys success without selling his soul to the highest bidder. His journey is similar to the thousands that flock to New York's Financial District every year with their shiny new diplomas, aiming to be King of Wall Street, realizing just in the nick of time that the true King lived 1,500 miles away in Omaha, Nebraska.Inspired by Warren's activist values, Spier altered his career trajectory, learning some powerful lessons along the way including: why the right mentors and partners are critical to long term success on Wall Street; why a topnotch education can sometimes get in the way of your success; that real learning doesn't begin until you are on your own; and how the best lessons from Warren Buffett have less to do with investing and more to do with being true to yourself. Spier also reveals some of his own winning investment strategies, detailing deals that were winners but also what he learned from deals that went south.Part memoir, part financial investing advisory, and part how-to guide, Guy Spier takes readers on a ride through Wall Street but more importantly provides those that want to take a different path with the insight, guidance, and inspiration they need to carve out their own definition of success.Table of ContentsIntroduction From the Belly of the Beast to Warren Buffet The Perils of an Elite education The Fire Walk: My First Steps as a Value Investor The New York Vortex Meeting a Master Lunch with Warren The Financial Crisis: Into the Void My Own Version of Omaha: Creating the Ideal Environment Learning to Tap Dance: A New Sense of Playfulness Investing Tools: Building a Better Process An Investor's Checklist: Survival Strategies from a Surgeon Doing Business the Buffett-Pabrai Way The Quest for True Value

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Book SynopsisA glimpse of the savvy that built a global corporation from scratch Hess: The Last Oil Baron profiles a titan of the oil industry, mapping the journey of the quintessential American dream. The story of Leon Hess follows an immigrant kosher butcher''s son as he builds an oil dynasty that may never be matched. The multinational, multi-billion-dollar company began with a single second-hand delivery truck and the Rockefeller-caliber business acumen of one young man. Interviews with former employees, beneficiaries, and even his high school sweetheart provide an insider''s perspective on the man behind the legacy, allowing today''s aspiring entrepreneurs the opportunity to learn from one of the nation''s most inspiring success stories. Leon Hess built a global empire from the ground up. Along the way, he fought in a war, did business with Muammar Qaddafi, won a Super Bowl as the owner of the Jets, was involved in Watergate, and introduced the Hess toy truck that beca

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Book SynopsisA unique, in-depth guide to options pricing and valuing their greeks, along with a four dimensional approach towards the impact of changing market circumstances on options How to Calculate Options Prices and Their Greeks is the only book of its kind,showing you how to value options and the greeks according to the Black Scholes model but also how to do this without consulting a model. You''ll build a solid understanding of options and hedging strategies as you explore the concepts of probability, volatility, and put call parity, then move into more advanced topics in combination with a four-dimensional approach of the change of the P&L of an option portfolio in relation to strike, underlying, volatility, and time to maturity. This informative guide fully explains the distribution of first and second order Greeks along the whole range wherein an option has optionality, and delves into trading strategies, including spreads, straddles, strangles, butterflies, kurtosis, vegTable of ContentsPreface ix Chapter 1 Introduction 1 Chapter 2 The Normal Probability Distribution 7 Standard deviation in a financial market 8 The impact of volatility and time on the standard deviation 8 Chapter 3 Volatility 11 The probability distribution of the value of a Future after one year of trading 11 Normal distribution versus log-normal distribution 11 Calculating the annualised volatility traditionally 15 Calculating the annualised volatility without μ 17 Calculating the annualised volatility applying the 16% rule 19 Variation in trading days 20 Approach towards intraday volatility 20 Historical versus implied volatility 23 Chapter 4 Put Call Parity 25 Synthetically creating a Future long position, the reversal 29 Synthetically creating a Future short position, the conversion 30 Synthetic options 31 Covered call writing 34 Short note on interest rates 35 Chapter 5 Delta Δ 37 Change of option value through the delta 38 Dynamic delta 40 Delta at different maturities 41 Delta at different volatilities 44 20–80 Delta region 46 Delta per strike 46 Dynamic delta hedging 47 The at the money delta 50 Delta changes in time 53 Chapter 6 Pricing 55 Calculating the at the money straddle using Black and Scholes formula 57 Determining the value of an at the money straddle 59 Chapter 7 Delta II 61 Determining the boundaries of the delta 61 Valuation of the at the money delta 64 Delta distribution in relation to the at the money straddle 65 Application of the delta approach, determining the delta of a call spread 68 Chapter 8 Gamma 71 The aggregate gamma for a portfolio of options 73 The delta change of an option 75 The gamma is not a constant 76 Long term gamma example 77 Short term gamma example 77 Very short term gamma example 78 Determining the boundaries of gamma 79 Determining the gamma value of an at the money straddle 80 Gamma in relation to time to maturity, volatility and the underlying level 82 Practical example 85 Hedging the gamma 87 Determining the gamma of out of the money options 89 Derivatives of the gamma 91 Chapter 9 Vega 93 Different maturities will display different volatility regime changes 95 Determining the vega value of at the money options 96 Vega of at the money options compared to volatility 97 Vega of at the money options compared to time to maturity 99 Vega of at the money options compared to the underlying level 99 Vega on a 3-dimensional scale, vega vs maturity and vega vs volatility 101 Determining the boundaries of vega 102 Comparing the boundaries of vega with the boundaries of gamma 104 Determining vega values of out of the money options 105 Derivatives of the vega 108 Vomma 108 Chapter 10 Theta 111 A practical example 112 Theta in relation to volatility 114 Theta in relation to time to maturity 115 Theta of at the money options in relation to the underlying level 117 Determining the boundaries of theta 118 The gamma theta relationship α 120 Theta on a 3-dimensional scale, theta vs maturity and theta vs volatility 125 Determining the theta value of an at the money straddle 126 Determining theta values of out of the money options 127 Chapter 11 Skew 129 Volatility smiles with different times to maturity 131 Sticky at the money volatility 133 Chapter 12 Spreads 135 Call spread (horizontal) 135 Put spread (horizontal) 137 Boxes 138 Applying boxes in the real market 139 The Greeks for horizontal spreads 140 Time spread 146 Approximation of the value of at the money spreads 148 Ratio spread 149 Chapter 13 Butterfly 155 Put call parity 158 Distribution of the butterfly 159 Boundaries of the butterfly 161 Method for estimating at the money butterfly values 163 Estimating out of the money butterfly values 164 Butterfly in relation to volatility 165 Butterfly in relation to time to maturity 166 Butterfly as a strategic play 166 The Greeks of a butterfly 167 Straddle–strangle or the “Iron fly” 171 Chapter 14 Strategies 173 Call 173 Put 174 Call spread 175 Ratio spread 176 Straddle 177 Strangle 178 Collar (risk reversal, fence) 178 Gamma portfolio 179 Gamma hedging strategies based on Monte Carlo scenarios 180 Setting up a gamma position on the back of prevailing kurtosis in the market 190 Excess kurtosis 191 Benefitting from a platykurtic environment 192 The mesokurtic market 193 The leptokurtic market 193 Transition from a platykurtic environment towards a leptokurtic environment 194 Wrong hedging strategy: Killergamma 195 Vega convexity/Vomma 196 Vega convexity in relation to time/Veta 202 Index 205

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Book SynopsisDiscover the secrets of the world''s top concentrated value investors Concentrated Investing: Strategies of the World''s Greatest Concentrated Value Investors chronicles the virtually unknownbut wildly successfulvalue investors who have regularly and spectacularly blown away the results of even the world''s top fund managers. Sharing the insights of these top value investors, expert authors Allen Benello, Michael van Biema, and Tobias Carlisle unveil the strategies that make concentrated value investing incredibly profitable, while at the same time showing how to mitigate risk over time. Highlighting the history and approaches of four top value investors, the authors tell the fascinating story of the investors who dare to tread where few others have, and the wildly-successful track records that have resulted. Turning the notion of diversification on its head, concentrated value investors pick a small group of undervalued stocks and hold onto them through even thTrade Review“…this is an original approach to both value investing and diversification, and brings a new perspective to some familiar topics.” (Money Week, May 2016)Table of ContentsPreface ix Acknowledgments xiii Introduction Concentrated Investing 1 Chapter 1 Lou Simpson: The Disciplined Investor 5A Portrait of Concentration Chapter 2 John Maynard Keynes: Investor Philosopher 35The Economics of Concentration Chapter 3 Kelly, Shannon, and Thorp: Mathematical Investors 71Concentration Quantified Chapter 4 Warren Buffett: The Kelly-Betting Value Investor 89Portfolio Concentration for Value Investors Chapter 5 Charlie Munger: Concentration’s Muse 109Quality without Compromise Chapter 6 Kristian Siem: The Industrialist 131The Importance of Permanent Capital to the Long-Term Investor Chapter 7 Grinnell College: The School of Concentration 159Concentration and Long-Term Investing for Endowment Chapter 8 Glenn Greenberg: The Iconoclast 177Simple, Common Sense Research, and Tennis Shoes Chapter 9 Conclusion 203The Concentrated Investor’s Temperament About the Authors 221 Index 223

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Book SynopsisThe missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a startup or a large, established company, we all know that building great products is hard. Most new products fail.Table of ContentsIntroduction: Why Products Fail and How Lean Changes the Game xvii Part I Core Concepts Chapter 1 Achieving Product-Market Fit with the Lean Product Process 3 What Is Product-Market Fit? 3 The Product-Market Fit Pyramid 4 Quicken: from #47 to #1 7 The Lean Product Process 8 Chapter 2 Problem Space versus Solution Space 13 The Space Pen 13 Problems Define Markets 15 The What and the How 16 Outside-In Product Development 16 Should You Listen to Customers? 17 A Tale of Two Apple Features 18 Using the Solution Space to Discover the Problem Space 20 Part II The Lean Product Process Chapter 3 Determine Your Target Customer (Step 1) 25 Fishing for Customers 25 How to Segment Your Target Market 26 Users versus Buyers 28 Technology Adoption Life Cycle 29 Personas 30 Chapter 4 Identify Underserved Customer Needs (Step 2) 37 A Customer Need by Any Other Name 37 Customer Needs Example: TurboTax 38 Customer Discovery Interviews 40 Customer Benefit Ladders 41 Hierarchies of Needs 43 The Importance versus Satisfaction Framework 45 Related Frameworks 56 Visualizing Customer Value 58 The Kano Model 63 Putting the Frameworks to Use 66 Chapter 5 Define Your Value Proposition (Step 3) 67 Strategy Means Saying “No” 68 Value Propositions for Search Engines 68 Not So Cuil 71 Building Your Product Value Proposition 72 Skating to Where the Puck Will Be 75 The Flip Video Camera 75 Predicting the Future with Value Propositions 75 Chapter 6 Specify Your Minimum Viable Product (MVP) Feature Set (Step 4) 77 User Stories: Features with Benefits 78 Breaking Features Down 79 Smaller Batch Sizes Are Better 79 Scoping with Story Points 80 Using Return on Investment to Prioritize 80 Deciding on Your MVP Candidate 85 Chapter 7 Create Your MVP Prototype (Step 5) 89 What Is (and Isn’t) an MVP? 89 MVP Tests 90 The Matrix of MVP Tests 92 Qualitative Marketing MVP Tests 93 Quantitative Marketing MVP Tests 94 Qualitative Product MVP Tests 99 Quantitative Product MVP Tests 108 Chapter 8 Apply the Principles of Great UX Design 111 What Makes a Great UX? 111 The UX Design Iceberg 116 Conceptual Design 117 Information Architecture 120 Interaction Design 123 Visual Design 129 Design Principles 135 Copy Is Also Part of UX Design 140 The A-Team 140 UX Is in the Eye of the Beholder 141 Chapter 9 Test Your MVP with Customers (Step 6) 143 How Many Customers Should I Test With? 144 In-Person, Remote, and Unmoderated User Testing 145 How to Recruit Customers in Your Target Market 148 User Testing at Intuit 152 Ramen User Testing 153 How to Structure the User Test 155 How to Ask Good Questions 156 Ask Open versus Closed Questions 158 I Feel Your Pain 159 Wrapping Up the User Test 160 How to Capture and Synthesize User Feedback 161 Usability versus Product-Market Fit 163 Chapter 10 Iterate and Pivot to Improve Product-Market Fit 167 The Build-Measure-Learn Loop 167 The Hypothesize-Design-Test-Learn Loop 168 Iterative User Testing 170 Persevere or Pivot? 175 Chapter 11 An End-to-End Lean Product Case Study 181 MarketingReport.com 181 Step 1: Determine Your Target Customers 182 Step 2: Identify Underserved Needs 182 Step 3: Define Your Value Proposition 183 Step 4: Specify Your MVP Feature Set 185 Step 5: Create Your MVP Prototype 187 Step 6: Test Your MVP with Customers 188 Iterate and Pivot to Improve Product-Market Fit 193 Reflections 197 Part III Building and Optimizing Your Product Chapter 12 Build Your Product Using Agile Development 201 Agile Development 201 Scrum 205 Kanban 211 Picking the Right Agile Methodology 216 Succeeding with Agile 218 Quality Assurance 222 Test-Driven Development 225 Continuous Integration 226 Continuous Deployment 227 Chapter 13 Measure Your Key Metrics 229 Analytics versus Other Learning Methods 229 Oprah versus Spock 231 User Interviews 231 Usability Testing 232 Surveys 232 Analytics and A/B Testing 235 Analytics Frameworks 236 Identify the Metric That Matters Most 240 Retention Rate 242 The Equation of Your Business 249 Achieving Profitability 255 Chapter 14 Use Analytics to Optimize Your Product and Business 259 The Lean Product Analytics Process 259 A Lean Product Analytics Case Study: Friendster 263 Optimization with A/B Testing 272 Chapter 15 Conclusion 277 Acknowledgments 283 References 285 Resources 287 Index 291 About the Author 309

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Book SynopsisBy studying the work of hundreds of the most original and effective business minds, the authors present a common architecture that illuminates exceptional analysis and creative performance. 2 x 2 Thinking is characterized by a fundamental appreciation for the dynamic and complex nature of business. The best strategists go out of their way to tackle dilemmas rather than merely solve problems. They use opposition, creative tension, iteration and transcendence to get to the heart of issues and involve critical others in finding the best solutions. The authors demonstrate how to apply the 2 x 2 approach to a wide range of important business challenges.Table of ContentsForeword xiiiJames H. Gilmore and B. Joseph Pine ii Acknowledgments xvii The Authors xix Introduction 1 Part One: 2 x 2 Thinking 1 The DNA of Great Problem Solving 9 2 Form, Method, and Mastery: 2 × 2 Thinking as Dialectical Process 24 3 The Eight Archetypal Dilemmas 37 Part Two: 2 x 2 Practice 4 Designing 2 × 2 Matrices: Making Intuition Explicit 61 5 2 × 2 Thinking in Action: Fujitsu FTXS Tackles Level 2 Dilemmas 69 Part Three: 2 x 2 Frameworks Inventory 6 Strategic Frameworks 91 Beyond Customer Led 95 Discontinuity and the Life Cycle 99 Customer as Value Manager 105 Customer Value Analysis 107 Scenarios 115 Gartner Magic Quadrant 121 Portfolio Analysis 125 Problems and Solutions 127 Dialectical SWOT Analysis: Strengths, Weaknesses, Opportunities, and Threats 129 Market Tipping 131 Corporate Strategy 134 Generic Strategy 139 E-Business Opportunity Matrix 144 Global Product Planning 146 Generic Network Strategy 148 Mass Customization: The Four Approaches 151 Attentionscape 156 Managing Customer Loyalty 158 Likelihood to Buy 161 Revenue and Profitability 163 BCG: Product Portfolio Matrix 169 Impact-Uncertainty Matrix 173 Entrance and Exit Strategies 177 7 Organizational Frameworks 180 Good to Great Matrix of Creative Discipline 184 Employee Motivation 188 Alliance Drivers 190 Team Types 193 Situational Leadership 195 The Four Power Players in Knowledge Organizations 199 T-Group Leadership 202 Seci 204 Human Capital 210 Differentiation and Integration 215 Means and Ends 219 The Change Grid 221 Learning and Change 223 Similarities and Differences 225 The Four Realms of Experience 228 Make versus Buy 233 Four Square Model 236 Product and Supply Chain Architecture 238 Telematics Framework 244 The Virtue Matrix 246 8 Individual Frameworks 250 Johari Window 255 Myers-Briggs Type Indicator 261 Learning Styles Inventory 267 I’m OK, You’re OK: The Four Life Positions 269 Conflict Mode 271 Social Styles 274 Getting It Right 279 Leadership Coaching 281 Career Transitioning 283 Prisoner’s Dilemma 286 Urgency and Importance 290 Influence and Concern 292 Notes 295 Index 303

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Book SynopsisCreate compelling whiteboard presentations to engage your customers and win their business Whiteboard Selling offers a step-by-step approach to transforming your message and selling style by using powerful visual stories that inspire and engage customers and prospects.Table of ContentsForeword Scott Santucci ix Introduction 1 Part 1 The End of the Age of Slides 7 Chapter 1 The Role of Presentation Slides in Today’s Sales Culture 9 Chapter 2 The Role of Slides in Today’s Sales Training 21 Chapter 3 Self-Assessment 29 Part 2 The Visual Selling Opportunity 35 Chapter 4 The Power of the Pen 37 Chapter 5 The Science Behind Whiteboard Selling 43 Chapter 6 Old Disciplines, New Behaviors 47 Part 3 What Exactly Is a Whiteboard for Sales? 57 Chapter 7 When to Use Whiteboards in the Sales Process 59 Chapter 8 The Major Whiteboard Types 65 Chapter 9 Whiteboard Case Study 73 Chapter 10 Whiteboard Structure, Flow, Content, and Interaction Points 79 Chapter 11 Qualification and Discovery Whiteboards 85 Chapter 12 Why Change Whiteboards 97 Chapter 13 Solution Whiteboards 107 Chapter 14 Competitive Whiteboards 127 Chapter 15 Business Case Whiteboards 143 Chapter 16 Closing Whiteboards 151 Part 4 Building a Whiteboard for Sales 159 Chapter 17 Are You Ready to Whiteboard? Not So Fast! 161 Chapter 18 Choosing the Right Topic for Your Whiteboard 167 Chapter 19 Forming a Working Team 171 Chapter 20 Taking a Message Inventory 177 Chapter 21 The Working Team Template 181 Chapter 22 Formalizing Your Whiteboard Design 191 Chapter 23 Packaging Your Whiteboard 195 Part 5 Enabling the Field 203 Chapter 24 Whiteboard Test Drive 205 Chapter 25 Field Enablement Options 209 Chapter 26 Measuring Success 217 Part 6 You Have a Whiteboard, So How Do You Present It and What Do You Leave Behind? 223 Chapter 27 Whiteboard Presentation Best Practices 225 Conclusion 235 About Corporate Visions, Inc. 237 Index 239

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Book SynopsisThe easy way to master a managerial accounting course Are you enrolled in a managerial accounting class and finding yourself struggling? Fear not! Managerial Accounting For Dummies is the go-to study guide to help you easily master the concepts of this challenging course.Table of ContentsIntroduction 1 Part I: Introducing Managerial Accounting 7 Chapter 1: The Role of Managerial Accounting 9 Chapter 2: Using Managerial Accounting in Your Business 29 Part II: Understanding and Managing Costs 43 Chapter 3: Classifying Costs 45 Chapter 4: Figuring Cost of Goods Manufactured and Sold 57 Chapter 5: Teaching Costs to Behave: Variable and Fixed Costs 69 Chapter 6: Allocating Overhead 89 Chapter 7: Job Order Costing: Having It Your Way 105 Chapter 8: Process Costing: Get In Line 121 Part III: Using Costing Techniques for Decision-Making 145 Chapter 9: Straight to the Bottom Line: Examining Contribution Margin 147 Chapter 10: Capital Budgeting: Should You Buy That? 165 Chapter 11: Reality Check: Making and Selling More than One Product 179 Chapter 12: The Price Is Right: Knowing How Much to Charge 191 Chapter 13: Spreading the Wealth with Transfer Prices 203 Part IV: Planning and Budgeting 217 Chapter 14: Master Budgets: Planning for the Future 219 Chapter 15: Flexing Your Budget: When Plans Change 237 Part V: Using Managerial Accounting for Evaluation and Control 245 Chapter 16: Responsibility Accounting 247 Chapter 17: Variance Analysis: To Tell the Truth 259 Chapter 18: The Balanced Scorecard: Reviewing Your Business’s Report Card 279 Chapter 19: Using the Theory of Constraints to Squeeze Out of a Tight Spot 293 Part VI: The Part of Tens 301 Chapter 20: Ten Key Managerial Accounting Formulas 303 Chapter 21: Ten Careers in Managerial Accounting 311 Chapter 22: Ten Legends of Managerial Accounting 315 Index 319

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Book SynopsisTHE PEOPLE WHO ARE CRAZY ENOUGH TO THINK THEY CAN CHANGE THE WORLD ARE THE ONES WHO DO.With these words, Apple Inc., and its leader, Steve Jobs, catalyzed a movement. Whenever Jobs took the stage to talk about new Apple products, the whole world seemed to stop and listen. That’s because Jobs was offering a vision of the future. He wanted you to feel what the world might someday be like, and trust him to take you there.As a leader, you have the same potential to not only anticipate the future and invent creative initiatives, but to also inspire those around you to support and execute your vision.In Illuminate, acclaimed author Nancy Duarte and communications expert Patti Sanchez equip you with the same communication tools that great leaders like Jobs, Howard Schultz, and Dr. Martin Luther King Jr. used to move people. Duarte and Sanchez lay out a plan to help you lead people through the five stages of transformation using speeches, stories, ceremonies, and symbols.This visual and accessible communication guidebook will show you how Apple, Starbucks, IBM, charity: water, and others have mobilized people to embrace bold changes.To envision the future is one thing, getting others to go there with you is another. By harnessing the power of persuasive communication you, too, can turn your idea into a movement.

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Book SynopsisIn 1970 Jerry Della Femina wrote this gossip-filled, insider's account of working on Madison Avenueduring the golden age of advertising. It caused a sensation, became a bestseller and establisheditself as a cult classic. Years later, it inspired the multi-award-winning drama Mad Men.Trade ReviewBeyond parody and quite brilliant, it's best read after a three-Martini lunch. * * GQ Magazine * *When there was some debate about whether something was accurate or not, Jerry said "You're not even close. It was so much worse than what you're seeing on the show." -- Matthew Weiner, creator and executive producer of MAD MENNot since The Wire has a series generated as much commentary ad Matthew Weiner's ad-agency drama. Whether dazzled by the promise of buttoned-up sexuality and undone morals or just intoxicated by the cigarette smoke, it is hard not to be drawn in by the long-gone allure of Sterling Cooper. * * Sunday Times * *As close to genius as TV gets. * * Metro * *Smart, cool, funny, knowing, and visually gorgeous. * * Daily Mirror * *The best thing on TV since the Sopranos. * * Grazia * *Yes, it does live up to the hype. * * Independent * *The sharpest, slickest, best-looking drama. * * Shortlist * *A delicious gossip-heavy read about the golden age of advertising . . . a wonderful, knockabout romp. * * GQ Magazine * *Equivalent to spending an evening with Rodger Sterling . . . very funny indeed. * * Time Out * *Jerry Della Femina takes a flame-thrower to the idea that anybody would work in advertising for any other reason than to have a good time . . . a collection of hair-raising escapades, pranks and boorishness, and we are left to think that, even if the work was dull, at least Della Femina and his colleagues had an outrageous amount of fun. * * Times Literary Supplement * *

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Book SynopsisThe alternative way towards better team-building, this is the bestselling management tool from the author of The One Minute Manager.Most managers spend over half their time working with a team, and the One Minute Manager''s practical advice shows how any team can work better and more effectively. The One Minute Manager Builds High Performing Teams explains the four stages on the way to building a high performing team: Orientation, Dissatisfaction, Resolution and Production and reveals how to tap the creativity and potential of people at all levels in order to become an effective group leader.

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Book SynopsisThe bestselling guide to Toyotaâs legendary philosophy and production systemâupdated with important new frameworks for driving innovation and quality in your businessOne of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today. Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyotaâs world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:Completely revised data and updTable of ContentsForeword (to the First Edition) by Gary ConvisAcknowledgmentsPreface: The Wonderful Wacky World of LeanINTRODUCTION The Toyota Way: Using Operational Excellenceas a Strategic WeaponA Storied History: How Toyota Becamethe World’s Best ManufacturerPART ONEPHILOSOPHY: LONG-TERM SYSTEMS THINKINGPRINCIPLE 1 Base Your Management Decisions on Long-TermSystems Thinking, Even at the Expense of Short-TermFinancial GoalsPART TWOPROCESS: STRUGGLE TO FLOW VALUETO EACH CUSTOMERPRINCIPLE 2 Connect People and Processes Through ContinuousProcess Flow to Bring Problems to the SurfacePRINCIPLE 3 Use “Pull” Systems to Avoid OverproductionPRINCIPLE 4 Level Out the Workload, Like the Tortoise,Not the Hare (Heijunka)PRINCIPLE 5 Work to Establish Standardized Processes asthe Foundation for Continuous ImprovementPRINCIPLE 6 Build a Culture of Stopping to IdentifyOut-of-Standard Conditions and Build in QualityPRINCIPLE 7 Use Visual Control to Support People inDecision-Making and Problem SolvingPRINCIPLE 8 Adopt and Adapt Technology That SupportsYour People and ProcessesPART THREEPEOPLE: RESPECT, CHALLENGE, AND GROWYOUR PEOPLE AND PARTNERS TOWARDA VISION OF EXCELLENCEPRINCIPLE 9 Grow Leaders Who Thoroughly Understand the Work,Live the Philosophy, and Teach It to OthersPRINCIPLE 10 Develop Exceptional People and Teams WhoFollow Your Company’s PhilosophyPRINCIPLE 11 Respect Your Value Chain Partners by ChallengingThem and Helping Them ImprovePART FOURPROBLEM SOLVING: THINK AND ACT SCIENTIFICALLYTO IMPROVE TOWARD A DESIRED FUTUREPRINCIPLE 12 Observe Deeply and Learn Iteratively (PDCA)to Meet Each ChallengePRINCIPLE 13 Focus the Improvement Energy of Your PeopleThrough Aligned Goals at All LevelsPRINCIPLE 14 Learn Your Way to the Future Through Bold Strategy,Some Large Leaps, and Many Small StepsPART FIVECONCLUSION: BE THOUGHTFULAND EVOLVE YOUR ENTERPRISEGrow Your Own Lean Learning Enterprise—GettingIdeas and Inspiration from the Toyota WayAPPENDIX An Executive Summary and Assessmentof the 14 PrinciplesGlossaryFor Further ReadingIndex

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Book SynopsisThe dreaming paths of Aboriginal nations across Australia formed major ceremonial routes along which goods and knowledge flowed. These became the trade routes that criss-crossed Australia and transported religion and cultural values. This book highlights the valuable contribution Aboriginal people made in assisting European explorers, surveyors and stockmen to open the country for colonisation, and explores the interface between Aboriginal possession of the Australian continent and European colonisation and appropriation. Instead of positing a radical disjunction between cultural competencies, Dale Kerwin considers how European colonisation of Australia appropriated Aboriginal competence in terms of the landscape: by tapping into culinary and medicinal knowledge, water and resource knowledge, hunting, food collecting and path-finding. As a consequence of this assistance, Aboriginal dreaming paths and trading routes also became the routes and roads of colonisers. Indeed, the European colonisation of Australia owes much of its success to the deliberate process of Aboriginal land management practices. Dale Kerwin provides a social science context for the broader study of Aboriginal trading routes by setting out an historic interpretation of the Aboriginal/European contact period. His book scrutinises arguments about nomadic and primitive societies, as well as Romantic views of culture and affluence. These circumstances and outcomes are juxtaposed with evidence that indicates that Aboriginal societies are substantially sedentary and highly developed, capable of functional differentiation and foresight -- attributes previously only granted to the European settlers. The hunter-gatherer image of Aboriginal society is rejected by providing evidence of crop cultivation and land management, as well as social arrangements that made best use of a hostile environment. This book is essential reading for all those who seek to have a better knowledge of Australia and its first people: it inscribes Aboriginal people firmly in the body of Australian history.Table of ContentsCommon Sense & Common Nonsense; Coming of the Aliens; Only the Learned Can Read; Maps, Travel & Trade as a Cultural Process; To Travel is to Learn; Misrepresentation of the Grand Narrative -- 'Walk Softly on the Landscape'; Index.

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Book SynopsisTrade ReviewBreath-taking and thought-provoking * The New York Times *Truly intriguing and inspiring * Los Angeles Times *Gladwell's most enjoyable book so far. It is a feel-good extravaganza, nourishing both heart and mind. Each of its stories ... has an ending that is both happy and surprising. What ostensibly unites the stories are the twin ideas that an advantage can sometimes be a disadvantage and that a disadvantage can sometimes be an advantage. Yet there is something more powerful and more uplifting that also links them. It is that good beats bad - just when you least expected it * Financial Times *When you read it, you feel like you can topple giants -- Jon Ronson

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Book SynopsisIn the early 1980s, Springfield Remanufacturing Corporation (SRC) in Springfield, Missouri, was a near bankrupt division of International Harvester. Today it's one of the most successful and competitive companies in the United States, with a share price 3000 times what it was thirty years ago. This miracle turnaround is all down to one man, Jack Stack, and his revolutionary system of Open-Book Management, in which every employee understands the company's key figures, can act on them and has a real stake in the business. In Stack's own words: 'When employees think, act and feel like owners ... everybody wins.' As a management strategy, 'the great game of business' is so simple and effective that it's been taken up by companies from Intel to Harley Davidson.Trade ReviewThe whole concept is beautiful - consistency, alignment, and transparency, infused with core values and brought to life with powerful mechanisms. It is inspired and inspiring, a classic -- Jim CollinsJack Stack's book is a beacon of hope -- Tom Peters, co-author of In Search of ExcellenceJack Stack's open-book approach is generating intense interest among businesses big and small * Wall Street Journal *

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Book SynopsisTraining in research methods is increasingly important for students of tourism, and this broad, accessible textbook outlines the concepts and tools essential to understand, manage, and conduct research. Taking a practical approach throughout, this new edition provides advice on the use and cautions associated with some of the more common research designs and tools used by tourism researchers. Fully updated throughout, it: - covers core techniques such as questionnaire design, sample selection, and interviewing - reviews analytical tools such as the development of scales and indices, assessment of advertising performance, benchmarking, market segmentation, case studies, and content and visual analysis. - uses recent real-world examples and focus boxes throughout to assess new aspects of research such as blogs, narrative analysis and Geographic Information Systems (GIS) - retains the approachable, personal writing style of the previous edition. Also including an increased use of handy pedagogical features to aid learning, this new edition is an essential overview for undergraduate and postgraduate students of tourism research, as well as a useful resource for researchers, consultants and managers.Trade Review"Of the many books on tourism research methods, Smith's Practical Tourism Research stands apart. It meets the essential needs of a researcher, right from planning a project, designing a questionnaire to conduct interviews and finally preparing a research report. The book also provides necessary tips for report presentation. Some of the unique features of the book are: placing case studies in focus boxes that help understand the complexity of the problem. The book has a very useful chapter, Metrics of decision making besides development of scale and indices. The excellence of the book stays in the simplicity of language and lucid prose that a reader gets enlightened. Chapter after chapter the author makes an effort to integrate theory and practice. The second edition of this book is much improved and updated in content and format. A full new chapter on Netnography (internet based ethnography) has been introduced that shall help scholars gathering rich information. Practical Tourism Research is recommended to tourism graduate, researchers, planners, and consultant."--Tej Vir Singh, Centre for Tourism Research & Development, IndiaTable of Contents-: Preface 1: The Nature of Tourism Research 2: Planning a Research Project 3: Questionnaire Design and Delivery 4: Selecting a Sample 5: How to Conduct Personal Interviews and Focus Groups 6: Indices and Scales 7: Case Studies 8: Content Analysis 9: Netnography 10: Research Reports and Presentations

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Book Synopsis''For anyone thinking of doing an MBA, or indeed anyone who wants to understand how the corporate elite are moulded, this is a must read'' Luke Johnson, British entrepreneurThe internationally best-selling business classic that reveals what it''s really like to study an MBA at one of the most prestigious institutions in the world.Philip Delves Broughton quit his position as New York correspondent for The Daily Telegraph to take his place on one of the most-coveted and exclusive courses in the world - an MBA at Harvard Business School - to acquire the wisdom reserved for the world''s global elite. And what he learns is truly jaw-dropping.From his first class to graduation - encompassing the guest lectures, the Apprentice-style tasks, the booze-luge, the burnouts and the high flyers - Delves Broughton divulges the advice, wisdom and folly he found whilst studying at the most prestigious business school in the world.''Anyone considering enrolling will find this an insightful portrait of Harvard Business School life'' Economist''Very funny. An excellent book'' Wall Street JournalTrade ReviewFor anyone thinking of doing an MBA, or indeed anyone who wants to understand how the corporate elite are moulded, this is a must read * Luke Johnson, chairman of Channel 4 *Anyone considering enrolling will find this an insightful portrait of HBS life * Economist *Horrifying and very funny... [an] excellent book * Wall Street Journal *A searingly funny account... Hilarious * Evening Standard *The result of Delves Broughton's time there is this funny and revealing insider's view, revealing precisely because he is genuinely fascinated by the world of business, and his fascination is infectious * The Sunday Times *He sets the scene brilliantly, capturing an essence of HBS that is part cult, part psychological morass, part hothouse... For anyone planning to attend this remarkable institution, Delves Broughton's book is invaluable... A quite brilliant book -- Simon Heffer * Literary Review *Delves Broughton sketches out the Harvard curriculum and his fellow travellers with skill and wit... His work is a handy introduction for those who crave the mega-bucks and mega-power that HBS brings many of its graduates. But while it is not the kind of book that non-business readers will naturally reach for, it deserves a broader audience * The Times *A useful primer for anyone considering a similar path, or just curious as to how Harvard churns out all those gleaming little masters of the universe * Washington Post *A particularly absorbing and entertaining read * Financial Times *A cautionary tale for those who believe that the grass - and their future paycheck - would be greener if only they could jump the fence into the rarefied world of the Masters of Business Administration * New York Times *Original, clever, funny - and full of insights into one of the most influential insitutions in the world -- George Osborne, Shadow Chancellor of the ExchequerWhat They Teach You...' is a hilarious, perceptive and unflinching account of the strange world of Harvard Business School, its students and the wider world of business which they are set to dominate. It is the Liar's Poker of the MBA set. Destined to become a classic -- Albert Read, General Manager of Conde NastInformative, wry, and well-written, this book will make rewarding and pleasurable reading for anybody wishing to understand why business is the way it is. * John Cassidy, staff writer for The New Yorker and author of Dot.Con *

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Book SynopsisMarx's major work was the product of 30 years' close study of the most advanced industrial society of his day. Marx devoted most of his adult life to analyzing theTable of ContentsCapital Introduction by Ernest MandelTranslator's PrefacePreface to the First EditionPostface to the Second EditionPreface to the French EditionPostface to the French EditionPreface to the Third Edition (by Engels)Preface to the English Edition (by Engels)Preface to the Fourth Edition (by Engels)BOOK I: THE PROCESS OF PRODUCTION OF CAPITAL Part One: Commodities and MoneyChapter 1: The Commodity1. The Two Factors of the Commodity: Use-Value and Value (Substance of VAlue, Magnitude of Value)2. The Dual Character of the Labour Embodied in Commodities3. The Value-Form, or Exchange-Value(a) The Simple, Isolated, or Accidental Form of Value(1) The two poles of the expression of value: the relative form of value and the equivalent form(2) The relative form of value(i) The content of the relative form of value(ii) The quantitative determinacy of the relative form of value(iii) The equivalent form(iv) The simple form of value considered as a whole(b) The Total or Expanded Form of Value(1) The expanded relative form of value(2) The particular equivalent form(3) Defects of the total or expanded form of value(c) The General Form of Value(1) The changed character of the form of value(2) The development of the relative and equivalent forms of value: their interdependence(3) The transition from the general form of value to the money form(d) The Money Form4. The Fetishism of the Commodity and Its SecretChapter 2: The Process of Exchange Chapter 3: Money, or the Circulation of Commodities1. The Measure of Values2. The Means of Circulation(a) The Metamorphosis of Commodities(b) The Circulation of Money(c) Coin. The Symbol of Value3. Money(a) Hoarding(b) Means of Payment(c) World MoneyPART TWO: THE TRANSFORMATION OF MONEY INTO CAPITAL Chapter 4: The General Formula for CapitalChapter 5: Contradictions in the General FormulaChapter 6: The Sale and Purchase of Labour-PowerPART THREE: THE PRODUCTION OF ABSOLUTE SURPLUS-VALUEChapter 7: The Labour Process and the Valorization Process1. The Labour Process2. The Valorization ProcessChapter 8: Constant Capital and Variable Capital Chapter 9: The Rate of Surplus-Value1. The Degree of Exploitation of Labour-Power2. The Representation of the Value of the Product by Corresponding Proportional Parts of the Product3. Senior's "Last Hour"4. The Surplus ProductChapter 10: The Working Day 1. The Limits of the Working Day2. The Voracious Appetite for Surplus Labour. Manufacturer and Boyar3. Branches of English Industry without Legal Limits to Exploitation4. Day Work and Night Work. The Shift System5. The Struggle for a Normal Working Day. Laws for the Compulsory Extension of the Working Day, from the Middle of the Fourteenth to the End of the Seventeenth Century6. The Struggle for a Normal Working Day. Laws for the Compulsory Limitation of Working Hours. The English Factory Legislation of 1833-647. The Struggle for a Normal Working Day. Impact of the English Factory Legislation on Other CountriesChapter 11: The Rate and Mass of Surplus-Value PART FOUR: THE PRODUCTION OF RELATIVE SURPLUS-VALUEChapter 12: The Concept of Relative Surplus-ValueChapter 13: Co-operationChapter 14: The Division of Labour and Manufacture1. The Dual Origin of Manufacture2. The Specialized Worker and His Tools3. The Two Fundamental Forms of Manufacture - Heterogeneous and Organic4. The Division of Labour in Manufacture, and the Division of Labour in Society5. The Capitalist Character of ManufactureChapter 15: Machinery and Large-Scale Industry 1. The Development of Machinery2. The Value Transferred by the Machinery to the Product3. The Most Immediate Effects of Machine Production on the Worker(a) Appropriation of Supplementary Labour-Power by Capital. The Employment of Women and Children(b) The Prolongation of the Working Day(c) Intensification of Labour4. The Factory5. The Struggle between Worker and Machine6. The Compensation Theory, with Regard to the Workers Displaced by Machinery7. Repulsion and Attraction of Workers through the Development of Machine Production. Crises in the Cotton Industry8. The Revolutionary Impact of Large-Scale Industry on Manufacture, Handicrafts and Domestic Industry(a) Overthrow of Co-operation Based on Handicrafts and on the Division of Labour(b) The Impact of the Factory System on Manufacture and Domestic Industries(c) Modern Manufacture(d) Modern Domestic Industry(e) Transition from Modern Manufacture and Domestic Industry to Large-Scale Industry. The Hastening of this Revolution by the Application of the Factory Acts to those Industries9. The Health and Education Clauses of the Factory Acts. The General Extension of Factory Legislation in England10. Large-Scale Industry and AgriculturePART FIVE: THE PRODUCTION OF ABSOLUTE AND RELATIVE SURPLUS-VALUE Chapter 16: Absolute and Relative Surplus-ValueChapter 17: Changes of Magnitude in the Price of Labour-Power and in Surplus-Value1. The Length of the Working Day and the Intensity of Labour Constant; the Productivity of Labour Variable2. The Length of the Working Day and the Productivity of Labour Constant; the Intensity of Labour Variable3. The Productivity and Intensity of Labour Constant; the Length of the Working Day Variable4. Simultaneous Variations in the Duration, Productivity and Intensity of LabourChapter 18: Different Formulae for the Rate of Surplus-Value PART SIX: WAGESChapter 19: The Transformation of the Value (and Respectively the Price) of Labour-Power into WagesChapter 20: Time-WagesChapter 21: Piece-WagesChapter 22: National Differences in WagesPART SEVEN: THE PROCESS OF ACCUMULATION OF CAPITALChapter 23: Simple ReproductionChapter 24: The Transformation of Surplus-Value into Capital1. Capitalist Production on a Progressively Increasing Scale. The Inversion which Converts the Property Laws of Commodity Production into Laws of Capitalist Appropriation2. The Political Economists' Erroneous Conception of Reproduction on an Increasing Scale3. Division of Surplus-Value into Capital and Revenue. The Abstinence Theory4. The Circumstances which, Independently of the Proportional Division of Surplus-Value into Capital and Revenue, Determine the Extent of Accumulation, namely, the Degree of Exploitation of Labour-Power, the Productivity of Labour, the Growing Difference in Amount between Capital Employed and Capital Consumed, and the Magnitude of the Capital Advanced5. The So-Called Labour FundChapter 25: The General Law of Capitalist Accumulation 1. A Growing Demand for Labour-Power Accompanies Accumulation if the Composition of Capital Remains the Same2. A Relative Diminution of the Variable Part of Capital Occurs in the Course of the Further Progress of Accumulation and of the Concentration Accompanying It3. The Progressive Reduction of a Relative Surpluse Population or Industrial Reserve Army4. Different Forms of Existence of the Relative Surplus Population. The General Law of Capitalist Accumulation5. Illustrations of the General Law of Capitalist Accumulation(a) England from 1846 to 1866(b) The Badly Paid Strata of the British Industrial Working Class(c) The Nomadic Population(d) Effect of Crises on the Best Paid Section of the Working Class(e) The British Agricultural Proletariat(f) IrelandPART EIGHT: SO-CALLED PRIMITIVE ACCUMULATION Chapter 26: The Secret of Primitive AccumulationChapter 27: The Expropriation of the Agricultural Population from the LandChapter 28: Bloody Legislation against the Expropriated since the End of the Fifteenth Century. The Forcing Down of Wages by Act of ParliamentChapter 29: The Genesis of the Capitalist FarmerChapter 30: Impact of the Agricultural Revolution on Industry. The Creation of a Home Market for Industrial CapitalChapter 31: The Genesis of the Industrial CapitalistChapter 32: The Historical Tendency of Capitalist AccumulationChapter 33: The Modern Theory of ColonizationAppendix: Results of the Immediate Process of Production Introduction by Ernest MandelI. Commodities as the Product of CapitalII. Capitalist Production as the Production of Surplus-ValueIII. Capitalist Production is the Production and Reproduction of the Specifically Capitalist Relations of ProductionIV. Isolated FragmentsQuotations in Languages Other than English and GermanIndex of Authorities QuotedGeneral IndexNote on Previous Editions of the Works of Marx and EngelsChronology of Works by Marx and Engels

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Book SynopsisWhat are the secrets to a healthy, happy, and wealthy retirement? To answer that question, longtime Morningstar columnist and podcaster Christine Benz asked 20 retirement thought leaders to go deep on a single lesson that they believe contributes to success in retirement.These lessons range from nitty gritty financial matters to quality-of-life considerations that help pre-retirees and retirees maximize their time on earth allocations. On the financial side of the ledger, the book delves into knowing your retirement income style (Wade Pfau), understanding how your spending might change in retirement (David Blanchett), and organizing your portfolio to support in-retirement cash flows (William Bernstein). Other interviews probe softer but no less important considerations, such as how to spend in order to optimize happiness (Ramit Sethi), the value of burnishing relationships later in life (Laura Carstensen), and living life so that you have no re

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.In this Advanced Introduction, Christopher Pollitt starts a penetrating account of the theories, methods and possible trajectories of the study of public management, also examining the academic community itself, and its relationship to the world of practice. There is no more authoritative - or lively - text of such scope and focus.This is a stimulating analysis by a leading international scholar. It includes:- a global overview- a critical and authoritative analysis of the current state of the field- the location of academic research firmly in the real world context of austerity, climate and demographic change, and technological transformation- an examination of the relationship between academic study and the practice of public management- a look inside the ivory tower , at the forces changing the way the subject is studied and practisedThis truly unique work will be of particular interest to graduate students, advanced scholars, lecturers and trainers in public administration, public management, government, public policy, political science and development administration. Middle level and senior practitioners in public administration and public management will also find this an invaluable and sophisticated introduction.Trade ReviewThis masterly introduction reflects Christopher Pollitt's decades of experience as a practitioner, adviser and top international scholar. It offers a balanced and judicious account of how this complex and fascinating subject has developed, how it can be approached and its possible futures. And above all, it shows us why public management and administration is so important in our world today. --Christopher Hood, All Souls College, Oxford, UKChristopher Pollitt's new book is a bright contribution to the literature on Public Management and Administration. The overall picture of the academic field is written from a pluralistic variety of interesting and relevant perspectives. His endeavour to picture relevant megatrends in the field, and to draw some sketches of the future, shows his wide-ranging and thorough-going mastering of the subject. Pollitt's humorous and eloquent writing style makes it a true pleasure to read the book. --Walter Kickert, Erasmus University Rotterdam, the NetherlandsThis truly is an advanced introduction, by one of the field's great masters. It's a book we've long needed and, in a style that's eminently accessible and enjoyable, plows important new ground. It's a must-read for students just starting out and for scholars charting the field's future. --Don Kettl, University of Maryland, College ParkTable of ContentsContents: 1. What Kind of a Subject is Public Management/Public Administration? 2. Theory 3. Methods and Approaches 4. The Public Management Community 5. The Relationship with Practice 6. Current and Future Issues (’Megatrends’) 7. Public Management in Interesting Times References Index

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Book SynopsisFrom the author of What to Eat and Shopped, a revelatory investigation into what really goes into the food we eat.Even with 25 years experience as a journalist and investigator of the food chain, Joanna Blythman still felt she had unanswered questions about the food we consume every day. How natural' is the process for making a natural' flavouring? What, exactly, is modified starch, and why is it an ingredient in so many foods? What is done to pitta bread to make it stay fresh' for six months? And why, when you eat a supermarket salad, does the taste linger in your mouth for several hours after?Swallow This is a fascinating exploration of the food processing industry and its products not just the more obvious ready meals, chicken nuggets and tinned soups, but the less overtly industrial washed salads, smoothies, yoghurts, cereal bars, bread, fruit juice, prepared vegetables. Forget illegal, horse-meat-scandal processes, every step in the production of these is legal, but practised by a strange and inaccessible industry, with methods a world-away from our idea of domestic food preparation, and obscured by technical speak, unintelligible ingredients manuals, and clever labelling practices.Determined to get to the bottom of the impact the industry has on our food, Joanna Blythman has gained unprecedented access to factories, suppliers and industry insiders, to give an utterly eye-opening account of what we're really swallowing.Trade Review‘In this fine book, Blythman uses a long spoon to sup with the devils of our daily diet.’ The Times ‘Outstanding … Blythman is never holier than thou – she recognises that people, herself included, need and want convenience food. Her argument is simply that we have a right to know what’s really in it, right down to the minor chemical processes that have known toxic properties … Food for thought’ Observer ‘I whole-heartedly applaud her achievement. This is an important book which should be required reading for anyone who eats processed food, whether that’s organic pork chops or sausage rolls from the petrol station’ Literary Review ‘Riveting’ Daily Telegraph Praise for What to Eat: ‘Joanna Blythman has one of the sanest food heads in the Western World – and this brilliant book encapsulates her admirably clear thinking in a wonderfully accessible, entertaining way. Everyone who cares what they eat and how they feed their family – that’s all of us, right? – should read it.’ Hugh Fearnley Whittingstall 'A rare book, practical, sensible, and passionate. Joanna Blythman writes with clarity, sanity and humanity. Anyone interested in food and cooking should read it.' Matthew Fort ‘A succinct and badly needed encyclopaedia of facts and common sense on food and nutrition for which I am truly grateful. The introduction alone is worth the price of the book.’ Darina Allen

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Book SynopsisKnowledge and expertise are highly valued in today's business world. These values are introduced at an early age by our education system, and at work, we are assessed based on what we know, on having the answers and solutions. Our need for certainty, to know what's going on, to have all the answers, exerts strong pressure in our lives. This award-winning book offers an alternative, contrarian approach to dealing with such pressures - and to embrace "not knowing" rather than fearing it. The authors argue it is by "not knowing" that we in fact develop an exploratory mindset, and we discover, engage and create new ways to deal with business and management problems and issues. The book is supported by stories of individuals and the positive change they made in their lives through "not knowing". Solving new problems with old ways of thinking are no longer useful in the new world.

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Book SynopsisSince the release of Doug Stephens’ first book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer. Picking up where The Retail Revival left off, Reengineering Retail explores the coming revolution in the global retail and consumer goods market, offering sales and marketing executives a roadmap to the future. Author and internationally renowned consumer futurist, Doug Stephens, paints a bold vision of the future where every aspect of the retail experience as we know it, will be radically transformed. From online to bricks and mortar, the very concept of what stores are, how consumers shop them, and even the core economic model for revenue, will be will be profoundly reinvented; changes sure to affect not only retailers large and small but any business with a stake in the global retail industry. Infused with real world examples and interviews with industry disruptors, Reengineering Retail illustrates the vast opportunities at play for bold brands and business leaders. Stephens’ strategies will provide businesses with the foresight required to move quickly and effectively into the future.Trade Review“Ten years ago, walking into a cool boutique to see a DJ spinning was novel. Today, it’s about the least a store can do to keep up with the times. Brands and retailers that are standing out are pulling out the stops to turn shopping into a rich and immersive experience that leverages technology. Doug’s book sets out a roadmap for how to best compete in this new retail world” —Harley Finkelstein, COO, Shopify“Doug Stephens sounds the alarm for brick-and-mortar retailers (and their landlords), and those who do not heed his advice do so at their own peril. Reengineering Retail is a survival guide for those of us navigating a sea change in physical retail.” —Mark Toro, Founder and Managing Partner, North American Properties–Atlanta, Ltd.“Disruption is facing every business. Retail is feeling the brunt of it. Technology changes everything. Software eats retail in a one-click and swipe-right world. Retailers talk about omnichannel and customer-centricity, but look at the landscape. It's hard to be optimistic. Still, big thinkers like Doug Stephens and his latest book, Reengineering Retail, draw the map and demonstrate what retailers need to think and do in this landscape. If you sell stuff, this is a must-read.” —Mitch Joel, President, Mirum. Author of Six Pixels of Separation and CTRL ALT Delete.“Retail is no longer linear—it doesn’t live in a protected tower—and it’s arguably facing its greatest disruption ever! Doug Stephens’ latest book, Reengineering Retail, shines the spotlight on the new ecosystem, one that feeds off innovation, the redefinition and refinement of customer experience, authenticity, value, excitement and experimentation. Doug’s book challenges us to look at disruption more than by assuming that one form of retail will win over another—simply put, the book forces us to understand the power of personalization and customer engagement—the lifeblood of our new retail world.” —Diane J. Brisebois, President & CEO, Retail Council of Canada“Doug Stephens paints a vivid picture of the massive disruption and reinvention that is occurring in the retail landscape. Reengineering Retail offers valuable insights into how the physical and the digital retailing worlds will augment each other and combine to create customer experiences that we can only imagine today. This book is a must-read and a wakeup call to any retailers that have been technological laggards.” —Ramesh Venkat, Ph.D., Director, David Sobey Centre for Innovation in Retailing, Saint Mary’s University

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Book SynopsisWho makes most money from the demand for cappuccinos early in the morning at Waterloo Station? Why is it impossible to get a foot on the property ladder? How does the Mafia make money from laundries when street gangs pushing drugs don''t? Who really benefits from immigration? How can China, in just fifty years, go from the world''s worst famine to one of the greatest economic revolutions of all time, lifting a million people out of poverty a month?Looking at familiar situations in unfamiliar ways, THE UNDERCOVER ECONOMIST is a fresh explanation of the fundamental principles of the modern economy, illuminated by examples from the streets of London to the booming skyscrapers of Shanghai to the sleepy canals of Bruges. Leaving behind textbook jargon and equations, Tim Harford will reveal the games of signals and negotiations, contests of strength and battles of wit that drive not only the economy at large but the everyday choices we make.

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Book SynopsisCharles D. Kirkpatrick II, CMT, relative to technical analysis, is or has been: President, Kirkpatrick & Company, Inc., Kittery, Maine--a private firm specializing in technical research; editor and publisher of the Market Strategist newsletter. Author of several other books on aspects of technical analysis in the trading markets. Adjunct professor of finance, Brandeis University International School of Business, Waltham, Massachusetts. Director and vice president, Market Technicians Association Educational Foundation, Cambridge, Massachusetts--a charitable foundation dedicated to encouraging and providing educational courses in technical analysis at the college and university level. Editor, Journal of Technical Analysis, New York, New York--the official journal of technical analysis research. Director, Market Technicians Association, New York, New York--an association of professional technical analysts. Table of ContentsPart I: Introduction Chapter 1: Introduction to Technical Analysis 1 Chapter 2: The Basic Principle of Technical Analysis--The Trend 7 Chapter 3: History of Technical Analysis 21 Chapter 4: The Technical Analysis Controversy 33 Part II: Markets and Market Indicators Chapter 5: An Overview of Markets 57 Chapter 6: Dow Theory 77 Chapter 7: Sentiment 91 Chapter 8: Measuring Market Strength 143 Chapter 9: Temporal Patterns and Cycles 177 Chapter 10: Flow of Funds 195 Part III: Trend Analysis Chapter 11: History and Construction of Charts 219 Chapter 12: Trends--The Basics 249 Chapter 13: Breakouts, Stops, and Retracements 281 Chapter 14: Moving Averages 305 Part IV: Chart Pattern Analysis Chapter 15: Bar Chart Patterns 333 Chapter 16: Point and Figure Chart Patterns 367 Chapter 17: Short-Term Patterns 393 Part V: Trend Confirmation Chapter 18: Confirmation 439 Part VI: Other Technical Methods and Rules Chapter 19: Cycles 481 Chapter 20: Elliott, Fibonacci, and Gann 509 Part VII: Selection Chapter 21: Selection of Markets and Issues: Trading and Investing 533 Part VIII: System Testing and Management Chapter 22: System Design and Testing 559 Chapter 23: Money and Portfolio Risk Management 589 Part IX: Appendices Appendix A: Basic Statistics 611 Appendix B: Types of Orders and Other Trader Terminology 639 Bibliography 643 Index 675

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Book SynopsisThe name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, Deming was instrumental in the spectacular rise of Japanese industry after World War II and influenced many of the world's most innovative managers in the ensuing decades. His original ideas led directly to the creation of relationships with suppliers and a plethora of quality initiatives.Now, with The Essential Deming, FordhamUniversity professor and Deming expert Joyce Orsini draws on a wealth of previously unavailable material to present the legendary thinker's most important management principles in one indispensable volume.The book is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming's overriding message: quality and operations are all about systems, not individual performance; the system has toTable of ContentsPreface1. The World Is Being Ruined by Best Efforts(Best Efforts Without Guidance Lead to Failure)2. Quality Is Made in the Boardroom(Only Top Management Can Make the Decisions Necessary to Assure Quality)3. By What Method?(How Can We Bring About Improvement?)4. There Is No Such Thing as Instant Pudding(Deming’s 14 Points for Management)5. A System Must Be Managed(People Are Part of the System)6. There Is No Substitute for Knowledge(Information Is Not Knowledge)7. Management Is Prediction(Statistical Thinking Is Required)8. What Happened in Japan?IndexAbout the Editor

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Book SynopsisNEW YORK TIMES BESTSELLERWALL STREET JOURNAL BUSINESS BESTSELLERUSA TODAY MONEY BESTSELLER"Tough times make or break people. My friend Gary teaches you how to make the tragic into magic. Read & reap from this great book."--Mark Victor Hansen, Co-creator, #1 New York Times best selling series Chicken Soup for the SoulCo-author, Cracking the Millionaire Code, The One Minute Millionaire, and Cash in a Flash.Author, Richest Kids in America"Real estate buyers and sellers have to SHIFT their mindset to new and more creative strategies in this challenging real estate market. This book shows them excellent ways to survive and thrive."--Robert Allen, author of the New York Times bestsellers Nothing Down, Creating Wealth, Multiple Streams of Income and The One Minute Millionaire."Change happens. It's natural. It's ever present. It's reoccurring. So when markets shift you need to as wellTable of ContentsTOC N/A

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Book SynopsisWith a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney CompanyWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.Table of ContentsTable of ContentsNote From the Author Prologue Pulling Back the Curtain: The OrientationLesson #1: Setting the Stage for SuccessLesson #2: Capture Hearts and MindsLesson #3: It takes Art and Science Lesson #4: Gather Facts and Feelings Lesson #5: Be Willing to Change or Be Willing to PerishLesson #6: Simplify the ComplexLesson #7: The Honeymoon Will EndLesson #8: Keep Plussing the ShowLesson #9: Beyond OrientationLesson #10: The Language of SuccessLesson #11: Giving BackLesson#12: Communicate GloballyLesson #13: Work Hard, Play HardNote from the Author

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Book SynopsisA manual for achieving McKinsey-style solutions and success. It reveals the secrets behind the powerhouse firm's success and discusses how executives from various fields or industry can use those tactics in day-to-day decision-making. It explores how McKinsey tools and techniques can be applied to business problem sin various settings.

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