Business communication, etiquette and presentation Books

Book SynopsisEnsure you have the job-ready writing and communication skills that today's employers demand with Guffey/Loewy's ESSENTIALS OF BUSINESS COMMUNICATION, 12E. This market-leading text and its online study tools help you develop the professional and communication skills that employers seek, including writing, speaking, critical thinking and teamwork. Updated employment chapters offer insights into a labor market that is more competitive and dependent on technology than ever before. The latest trends, technologies and practices, based on interviews with practitioners and the research of thousands of articles and blogs emphasize transferable professional skills. Timely advice guides you through building your brand, searching for a job, writing a winning résumé, interviewing effectively and using LinkedIn. Optional editing challenges and grammar reviews and a complete grammar guide at the end of the book help you improve critical language skills. MindTap online study tools let you further refTable of ContentsPart 1: BUSINESS COMMUNICATION IN THE INFORMATION AGE. 1. Thriving in a Digital, Social, and Mobile Workplace. Part 2: THE WRITING PROCESS IN THE DIGITAL ERA. 2. Planning Business Messages. 3. Organizing and Drafting Business Messages. 4. Revising Business Messages. Part 3: WORKPLACE COMMUNICATION. 5. Short Workplace Messages and Digital Media. 6. Positive and Neutral Messages. 7. Bad-News Messages. 8. Persuasive Messages. Part 4: BUSINESS REPORTS AND PROPOSALS���BEST PRACTICES. 9. Informal Reports. 10. Proposals and Formal Reports. Part 5: PROFESSIONALISM, TEAMWORK, MEETINGS, AND SPEAKING SKILLS. 11. Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings. 12. Business Presentations. Part 6: EMPLOYMENT COMMUNICATION. 13. The Job Search, R��sum��s, and Cover Messages. 14. Interviewing and Following Up. Appendix A: Message Formats. Appendix B: Documentation Formats. Appendix C: Correction Symbols and Proofreading Marks. Appendix D: Grammar/Mechanics Handbook With Review Exercises (Including Confusing Words and 160 Frequently Misspelled Words). Glossary (Available within MindTap). Index.

Read more less

Book Synopsis

Read more less

Book Synopsis

Read more less

Book SynopsisHow-to guides to your most pressing work challenges.This 16-volume, specially priced boxed set makes a perfect gift for aspiring leaders looking for trusted advice on such diverse topics as data analytics, negotiating, business writing, and coaching.This set includes: Persuasive Presentations Better Business Writing Finance Basics Data Analytics Building Your Business Case Making Every Meeting Matter Project Management Emotional Intelligence Getting the Right Work Done Negotiating Leading Teams Coaching Employees Performance Management Delivering Effective Feedback Dealing with Conflict Managing Up and Across Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Read more less

Book SynopsisTHE PEOPLE WHO ARE CRAZY ENOUGH TO THINK THEY CAN CHANGE THE WORLD ARE THE ONES WHO DO.With these words, Apple Inc., and its leader, Steve Jobs, catalyzed a movement. Whenever Jobs took the stage to talk about new Apple products, the whole world seemed to stop and listen. That’s because Jobs was offering a vision of the future. He wanted you to feel what the world might someday be like, and trust him to take you there.As a leader, you have the same potential to not only anticipate the future and invent creative initiatives, but to also inspire those around you to support and execute your vision.In Illuminate, acclaimed author Nancy Duarte and communications expert Patti Sanchez equip you with the same communication tools that great leaders like Jobs, Howard Schultz, and Dr. Martin Luther King Jr. used to move people. Duarte and Sanchez lay out a plan to help you lead people through the five stages of transformation using speeches, stories, ceremonies, and symbols.This visual and accessible communication guidebook will show you how Apple, Starbucks, IBM, charity: water, and others have mobilized people to embrace bold changes.To envision the future is one thing, getting others to go there with you is another. By harnessing the power of persuasive communication you, too, can turn your idea into a movement.

Read more less

Book SynopsisWe are good at designing beautiful products and we offer good services. We always know exactly what the user wants and we know dozens of methodologies. However, if we have to convince our customers and colleagues, we find it rather difficult. For one reason or another, pitching ideas is one of the most undervalued practices in the creative field. From convincing a colleague to opt for a certain methodology to persuading a customer to go for a certain concept, you can have the best ideas in the world, but if you are not able to bring them across, they will never become reality. In this book the author will take you inside the heads of the people you have to convince. Pitching Ideas will help you to find the essence of the idea you want to get across and will explain how you can really convince the right people in the end.

Read more less

Book SynopsisCarmine Gallo is the bestselling author of Talk Like TED and The Storyteller's Secret. He is a communications coach for widely admired brands such as Pfizer, LinkedIn, Intel and Coca-Cola, and a keynote speaker known for teaching the world's most respected business leaders how to deliver dynamic presentations and share inspiring stories. He is a columnist for Forbes and Entrepreneur. He is the head of Gallo Communications in California, where he resides with his wife.Trade ReviewUnique and actionable insights that will help anyone sharpen their communication skills -- Admiral James Stavridis, Vice Chairman, Global Affairs, The Carlyle Group and 16th Supreme Allied Commander at NATO Carmine Gallo examines more than two decades of Bezos letters to reveal the writing and communication strategies that should be taught to everyone with a story to tell -- Marc Randolph, Co-Founder and First CEO of Netflix.A rewarding and informative take on how to craft a convincing message * Publishers Weekly *Boasts Amazon-like efficiency in laying out practical drills and specific exercises to apply the Bezos way of thinking to your own company or work * Financial Times *

Read more less

Book Synopsis  , 'Read this fascinating book and you'll become a better listener, a better conversationalist and better company' Adam Kay 'A brilliant book on the art of conversation' Matt Haig 'A compulsory book for these divided times' Sathnam Sanghera 'An intriguing exploration of the importance of a proper chinwag' Sara Cox 'A terrific book from a terrific broadcaster. Worryingly good'' Jeremy Vine 'An insightful, important read' Stacey Dooley 'A genuinely brilliant broadcaster' Matthew Syed 'A masterly book' Matthew d'Ancona 'Brilliant in the year and just as brilliant on the page' Anita Anand 'Fascinating and thought-provoking' Jane Fallon 'Informed, open-minded, fair, astute, caring and funny' Ricky Gervais 'A grand theory of conversationTrade ReviewWe're not currently in the golden era of conversation - it has either eroded away into emojis or escalated into online wildfires. Nihal is a master of the art of conversation, one of the country's finest and smartest interviewers, and his book is both brilliant and necessary. Read this fascinating book and you'll become a better listener, a better conversationalist and better company -- Adam Kay, bestselling author of This is Going to HurtA brilliant book on the art of conversation. It is entirely from the heart, an impassioned please for more meaningful conversation amid this era of online squabbling and all too easy animosity. This isn't some half-hearted celeb effort . . . a very impassioned defence of conversation as an art and one of the things that can save and retain our humanity in a world of GIFs and emojis and fifteen second digital dopamine hits. Nihal writes as well as he chats and this book is great -- Matt Haig, bestselling author of Reasons to Stay Alive Nihal is nothing less than the most intelligent interviewer in British broadcasting, so I had high expectations for his book on conversations, and it doesn't disappoint. It's clever, original, surprising and reading it made me appreciate why he is so good at what he does - he actually listens to the people he consults. A compulsory book for these divided times -- Sathnam Sanghera, bestselling author of Empireland An intriguing exploration of the importance of a proper chinwag by one of our most brilliant broadcasters -- Sara Cox, bestselling author of Till the Cows Come Home You won't want to check your phone while you're reading this. Nihal hits the nail on the head - again, and again, and again. Breaking news: conversation isn't shouting at a crowd on social media. Nihal has rediscovered the art and we are all winners as a result. A terrific book from a terrific broadcaster. Worryingly good -- Jeremy Vine, author of What I Learnt Turns out when he's interviewing all those amazing folk on 5 Live he's taking it all in and constructing a grand theory of conversation -- Dan Snow, host of the History Hit podcast and author of On This Day in HistoryThere is no more important task today than improving the conversations we all have. And there is nobody better to guide us than Nihal Arthanayake -- Matthew d'Ancona, author of Post TruthI'd like to say what a great broadcaster Nihal is. Well on his way to becoming a national treasure. Informed, open-minded, fair, astute, caring and funny. A dying breed -- Ricky GervaisAn insightful, important read -- Stacey Dooley, bestselling author of On the Front Line with the Women Who Fight BackA genuinely brilliant broadcaster -- Matthew Syed, bestselling author of Rebel Ideas Fascinating and thought-provoking -- Jane Fallon, author of 11 Sunday Times Top 10 BestsellersThe conversation king -- Laura Whitmore, bestselling author of No One Can Change Your Life Except For YouBrilliant in the ear and just as brilliant on the page. Nihal has produced a fascinating, informative and nuanced look at the very nature and need for conversation. To read him is to get a lesson from a master practitioner of the art -- Anita Anand, author of The Patient Assassin

Read more less

Book Synopsis

Read more less

Book SynopsisCome behind closed doors and see real trades made by real traders Dr. Alexander Elder leads readers into 16 trading rooms where they meet traders who open up their diaries and show you their trades. Some of them manage money, others trade for themselves; some trade for a living, others are still on the semi-professional level.Table of ContentsIntroduction 3 Chapter 1 A Logical Way of Looking at Things 12Sherri Haskell Chapter 2 My Computer Can Do the Trading for Me 30Fred Schutzman Chapter 3 Simple Charts, Clear and Uncluttered 48Andrea Perolo Chapter 4 The Discipline of Loss Control 66Sohail Rabbani Chapter 5 Developing a Consistent Approach 84Ray Testa Jr. Chapter 6 McMahon A Successful Engineer Has a Disadvantage 100James (Mike) Chapter 7 Looking for Favorable Probabilities 118Gerald Appel Chapter 8 To Keep Repeating What I Did Right 136Michael Brenke Chapter 9 A Squeeze Play 158Kerry Lovvorn Chapter 10 Dancing Like Fred Astaire, Only Going Backwards and in High Heels 176Dr. Diane Buffalin Chapter 11 Price-Volume Behavior Is Steeped in Reality 192David Weis Chapter 12 The Bigger the Foundation, the Taller the Building 208William Doane Chapter 13 We Analyze People Who Analyze Markets 224Peter Tatarnikov Chapter 14 Technical Signals in the Fundamental Context 240Damir Makhmudov Chapter 15 Effective Volume 258Pascal Willain Chapter 16 Do It Right the Next Time Around 276Martin Knapp Conclusion Your Trading Room 307 Bibliography 319 Reading Lists 321 Acknowledgments 329 About the Author 331 Index 333

Read more less

Book SynopsisTable of ContentsIntroduction 1 Chapter 1 Don’t Mark My Paper, Help Me Get an A 17 Chapter 2 Building the Right Culture 43 Chapter 3 My Leadership Point of View 67 Chapter 4 The Simple Truths About Helping People Win at Work 89 Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91 Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94 Simple Truth 3: It All Starts with Performance Planning 97 Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101 Simple Truth 5: Trust Is Key to Effective Coaching 117 Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122 Simple Truth 7: Redirection Helps Get Performance Back on Track 125 Simple Truth 8: Deliver Reprimands with Caring Candor 129 Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133 Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136 Simple Truth 11: Servant Leadership Is the Only Way to Go 139 Simple Truth 12: Celebrate Successes 149 Epilogue 155 Appendix A The WD-40 Company Goal Review Form 159 About the Authors 171 Services Available 175 Index 179

Read more less

Book SynopsisThis international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.Step-by-step, Voss show you how to: Establish Rapport  Create Trust with Tactical Empathy Gain the Permission to Persuade  Shape What Is Fair  Calibrate Questions Transform Conflict into Collaboration Spot Liars Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

Read more less

Book SynopsisAre you having problems with the boss? Wishing you could be a better spouse? Not communicating well with your employees? Having trouble building business relationships? Or would you just like to improve your people skills and your ability to make strong, lasting impressions on the men and women you meet every day? The solution is Skill With People! Les Giblins timeless classic has what you need to get on the fast track to success at home, at work, and in business.

Read more less

Book SynopsisThis book represents the definitive research collection for corporate social responsibility communication, offering cross-disciplinary and international perspectives from the top scholars in the field. Addresses a gap in the existing CSR literature Demonstrates the relevance of effective CSR communication for the management of organizations The 28 contributions come from top scholars in public relations, organizational communication, reputation management, marketing and management Trade Review“Summing Up: Recommended. Research and faculty collections.” (Choice, 1 March 2012) "If the publication of a handbook represents both the crystallization of research into a movement or field as well as serving as a platform for future studies, then this handsome and thorough title certainly serves both purposes well.” (Communication Director, 1 December 2011) "An impressive, accessible volume that includes writing by a significant group of international scholars and practitioners, this handbook will prove instructive to CSR practitioners and students alike." (Ethical Corporation Magazine, 1 July 2011) Table of ContentsAbout the Editors viii Notes on Contributors ix Acknowledgments xxi Part I Introduction 1 1 Corporate Social Responsibility and Communication 3 Øyvind Ihlen, Jennifer L. Bartlett and Steve May 2 The Paradoxes of Communicating Corporate Social Responsibility 23 Sandra Waddock and Bradley K. Googins Part II Field Overviews 45 3 Management, Communication, and Corporate Social Responsibility 47 Jennifer L. Bartlett and Bree Devin 4 Public Relations and Corporate Social Responsibility 67 Jennifer L. Bartlett 5 Organizational Communication and Corporate Social Responsibility 87 Steve May 6 Marketing and Corporate Social Responsibility 110 Peggy Simcic Brønn 7 Reputation Management and Corporate Social Responsibility 128 Mark Eisenegger and Mario Schranz 8 Rhetoric and Corporate Social Responsibility 147 Øyvind Ihlen Part III Corporate Social Responsibility Communication in Action 167 Concepts and Aspects 9 Ethics: Corporate Social Responsibility, Power and Strategic Communication 170 Jacquie L’Etang, Jairo Lugo-Ocando and Zeti Azreen Ahmad 10 Risk Communication and Corporate Social Responsibility: The Essence of Sound Management for Risk Bearers, Generators and Arbiters 188 Michael J. Palenchar, Tatjana M. Hocke and Robert L. Heath 11 Trust and Credibility as the Basis of Corporate Social Responsibility: (Mass-) Mediated Construction of Responsibility and Accountability 208 Günter Bentele and Howard Nothhaft 12 Corporate Social Responsibility Communication and Dialogue 231 Urša Golob and Klement Podnar 13 Transparency and Neoliberal Logics of Corporate Economic and Social Responsibility 252 Majia Holmer Nadesan 14 The Concept of Stakeholders and its Relevance for Corporate Social Responsibility Communication 276 Juliana Raupp 15 Significance of Sector-Specific Corporate Social Responsibility Initiatives: Status and Role in Different Sectors 295 Augustine Pang, Angela Mak and Joanne Mui-Hean Lee Tools and Processes 16 Corporate (Social) Responsibility and Issues Management: Motive and Rationale for Issue Discourse and Organizational Change 316 Robert L. Heath and Michael J. Palenchar 17 Communicating Corporate Social Responsibility through Nonfinancial Reports 338 Elise Perrault Crawford and Cynthia Clark Williams 18 Communicating Corporate Social Responsibility through the Internet and Social Media 358 Paul Capriotti 19 Communicating Corporate Social Responsibility through Corporate Image Advertising 379 Alan A. Pomering 20 New Partnerships for a New Generation of Corporate Social Responsibility 399 Melissa J. Bator and Cynthia Stohl 21 Media Relations and Corporate Social Responsibility 423 Craig E. Carroll 22 NGOs as Communicative Actors within Corporate Social Responsibility Efforts 445 Sarah E. Dempsey 23 Communication and Corporate Social Responsibility: A Storytelling Perspective 467 Stefan Wehmeier and Friederike Schultz Part IV Commentaries and Conclusions 489 24 Interrogating the Communicative Dimensions of Corporate Social Responsibility 491 Lars Thøger Christensen and George Cheney 25 A Provocation: Thinking the “Social” into Corporate Social Responsibility 505 Shirley Leitch and Judy Motion 26 Commentary: The View from Management 516 Güler Aras and David Crowther 27 The View from Organizational Studies: A Discourse-Based Understanding of Corporate Social Responsibility and Communication 534 David Grant and Daniel Nyberg 28 Conclusions and Take Away Points 550 Øyvind Ihlen, Jennifer L. Bartlett and Steve May Name Index 572 Subject Index 580

Read more less

Book SynopsisOne reason public speaking is such a nightmare for so many people is that they think they have to be âœperfect.â They drive themselves crazy trying to conform to all sorts of handed-down rules that tie them up in knots and put their audiences to sleep. Karen Hough says you can throw out those rules, relax, be yourself, make âœmistakes,â and connect with your audience much more effectively than the guy with the impeccable PowerPoint slides. Hough has used her unique presentation approach to take the anxiety out of one of the greatest fears in business. Her book debunks over a dozen myths about presentations to make them more fun and natural for everybody. Its authenticity and passion that win people over not polish. But you canât be authentic if youâre following someone elseâs rules. Hough shows how you can embrace your own style and communicate your message without worrying constantly about antiquated dos and donâts. Follow Karenâs âœbad adviceâ and youâll be surprised to learn youâre actually a naturally skilled presenter.

Read more less

Book SynopsisThe New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That''s a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.

Read more less

Book SynopsisMaster frameworks, techniques, and tools for conducting meetings, leading sessions and workshops, and transferring knowledge through education and training. In addition to focusing on proven methods, this book contains many new and innovative ideas developed through decades of the author''s experience. The book concludes with a section on facilitator and trainer resources.

Read more less

Book SynopsisIn many ways, success at networking is the uncommon application of common knowledge. Most people understand that networking is important to their success -- they just lack a step-by-step process to get the results they want. Almost no one really implements a comprehensive methodology that will build a business through networking. Thus, the need to network is 'common knowledge', and the development of the methodology required to be successful at it is the 'uncommon application'. By reading this book, you will experience the true essence and meaning of networking. "The 29% Solution" gives you the answers to two conflicting questions that a business owner or salesperson faces every day: How can I tend to my existing clients while at the same time network for new business? and, should I place higher value on my current clients or on new clients?Trade ReviewThis is an incredible book! It shows sales professionals and business owners how to get more and better customers, faster and easier, than in any other way. The practical, proven strategies for sales and business growth you learn can save you months and years of hard work. -- Brian Tracy "author of 'The Way to Wealth'"

Read more less

Book SynopsisDisruption? It's nothing new. Just look at any of the breakthrough business ideas of the last thirty years-from Federal Express overnight delivery to Saturn's fixed sticker price-and you'll see a perfect example of the principle of disruption in action.Trade Review"The impact this work has had on the industry is visible everywhere" (The Drum, October 17th 2008)Table of ContentsTHE ROAD TO DISRUPTION. Retrospective. Discontinuity. THE DISRUPTION DISCIPLINE. Disruption. Convention. Vision. DISRUPTION IN PRACTICE. Disruption Methodology. Disruption Sources. DISRUPTION AND THE ROAD AHEAD. Disruption in the Information Age. Disruption and the Role of the Agency. Disruption Web Site. Acknowledgements. Bibliography. Advertising Campaigns. Index.

Read more less

Book Synopsis"Can We Start Again?" is a practical guide to the use of NLP in specific business contexts such as presentations, public speaking, and negotiation. It explains the "science" of NLP in layman's terms, supported with numerous examples and anecdotes, and provides an easy-to-use framework for development and implementation of the skills necessary to put NLP into practice. This book is supported by John Grinder, the official co-founder of NLP, and a major figure on the international business circuit.

Read more less

Book SynopsisFor some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success.   Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse—everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.   Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elgin’s communication techniques will help you instantly take control of any verbal confrontation. You’ll also learn how to avoid “malpractice of the mouth” and sexual harassment; communicate sensitively and clearly with non-native English speake

Read more less

Book SynopsisClassic style and British manufacturing are both experiencing a boom in demand-driven by a desire among consumers for authentic, quality products. Britain is uniquely placed to benefit from this resurgence, given the number of heritage companies still producing at the top of their game. From the world-famous Barbour in South Shields in the north of England to John Lobb in London, many of these fine businesses remain in family ownership, protective of their traditions and justifiably proud of their products. Many are the bearers of warrants from the British Royal family and all are over 100 years old. Horst Friedrichs explores the historic places where these British brands have become some of the strongest in the world: Johnston's of Elgin in the north of Scotland, Corgi socks in southern Wales and John Smedley in Derbyshire. By highlighting the stories of these legendary brands-both new and old, grand and humble- Friedrichs and Crompton show how relevant these companies and their traditional production techniques still are. A Very British Heritage is a must-read for anyone that appreciates well-crafted products and timeless style.

Read more less

Book SynopsisEverything you need to know about parliamentary procedure in terms of organizing and running different types of meetings can be found in this comprehensive 3-panel guide. All of the guidelines featured in the original Robert's Rules of Order publicationâfrom key definitions to step-by-step meeting proceduresâare described in up-to-date detail through BarCharts' handy color-coded format.

Read more less

Book SynopsisThe ability to hold successful meetings is crucial to anyone who wants to advance their career.Written by David Cotton, a leading expert on meetings as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to run successful meetings.The highly motivational ''in a week'' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!Table of Contents : Introduction : Sunday : Why meetings? : Monday : Preparing for a meeting : Tuesday : Participating in a meeting : Wednesday : Chairing a meeting : Thursday : Virtual and other types of meeting : Friday : After the meeting : Saturday : The perfect meeting : Surviving in tough times : Answers

Read more less

Book SynopsisSuperfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? In Creating Superfans, entrepreneur, keynote speaker, and fan-engagement guru Brittany Hodak shares the proprietary five-step SUPER Fan System she developed running successful campaigns and products for globally known brands including Walmart, Disney, Amazon, Katy Perry, the Boston Red Sox, and more. With her trademark mix of humor and sharp business insights, she combines entertaining stories from her years of working with major stars like Dolly Parton and KISS with case studies of familiar brands and companies to illustrate the effective and easy-to-master system for transforming customers into passionate advocates of your brand. You'll learn how to: - Define, understand, and share your own unique brand story - Better capture, understand, and utilize customer feedback - Connect your brand's story to your individual customers' stories - Make exceeding customer expectations business-as-usual - Regularly earn and capitalize on customer referrals You'll also get checklists, exercises, and easy-to-implement tools that will have you building your very own legion of superfans right away. Whether you're launching a career as a recording artist, running a tech startup, or helming a hundred-year-old brand, you, too, can tap into the power of superfandom.

Read more less

Book SynopsisIt’s no good having a good idea if you cannot communicate it to someone else. John Simmons, in this stimulating and readable book, demonstrates how we can write and use words more creatively and persuasively in business today. From differentiating your company from another, to injecting life and vibrancy into your products and services, to writing everyday emails, this cult business book by the modern-day guru of business writing (now released as a new 21st anniversary edition) shows ways in which we can use words to gain competitive advantage in business life through “tone of voice”. John Simmons’ method of writing powerfully for business is based on his “WE, ME, THEM and IT” model, which over the past 25 years has been adopted by tens of thousands of marketers and other professionals around of the world. Simmons argues that effective business writing is about learning to love writing and words, and bringing more of our real selves to working life.

Read more less

Book SynopsisBullshit is everywhere. Some of it is just lazy, some is complete nonsense, and yet some is at least trying to communicate something, even if it fails. Bestselling author Kevin Duncan has been on a life mission to improve business language and understanding. In his latest book, he weeds out the worst offenders, and the contexts in which they most frequently occur, to provide readers with a path to clear communication. The book starts with an examination of why we seem to use so much jargon and non-sensical words and phrases in our daily working lives. Duncan then lists and analyses the 100 most popular examples of bullshit used internally and externally, their real meaning, and rates how harmless or dangerous they are. The book ends with advice on dealing with bullshitters and a manifesto to help anyone achieve clear, bullshit-free communication.

Read more less

Book SynopsisThere are extraordinary ideas inside your head but youâre blocking them. Left to itâs own devices, your brain shies away from the unfamiliar and unconventional. To grab the treasure in your mind, you have to distract your brain. For Mark Levy, the answer is freewriting. Itâs a deceptively simple technique: just start writing about something you care about. Anything. Forget about grammar, punctuation, and spelling. Set the timer and go. But itâs far trickier than it sounds. We all have an internal editor that censors our thoughts before they hit paper. Levy shares six secrets designed to knock this editor out and let your inner genius run free. He also includes problem solving and creativity stimulating principles you can use if you get stuck seven of which are new to this edition. Also new to this edition is an extensive section on taking your raw unfiltered freewriting and refining it into something you can share with the world. Although freewritingâs roots are as a private brainstorming technique, Mark and his clients have found that, with some tweaking, itâs a great way to generate ideas for articles, blog posts, presentations, even books.Our first reaction to a problem is often to tackle it head-on. Mark Levy says thatâs wrong your head might be the problem. Freewriting offers a way to trick your conscious mind into letting your unconscious generate more ideas than you ever thought possible.

Read more less

Book SynopsisMost people regard meetings as places where productivity goes to die. How different would it be if they were places where you could actually get your work done - right there in the meeting? Richard and Emily Axelrod have invested thirty years answering this question, and they have a field-tested answer. Using the same work design principles that transformed the mind-numbing assembly line into the dynamic factory floor, and that make video games so engaging, their new book offers a flexible, repeatable process that has already been used to run thousands of productive meetings in all kinds of organizations. It takes more than an agenda and a note-taker. The Axelrods show how to design every aspect of a meeting - from the way you greet people at the beginning to how you sum up at the end - so that the experience will be energizing rather than enervating, and relevant and helpful to every participant. Their detailed, six-stage approach, which they dub the Meeting Canoe (since, like a canoe, it adapts to changing conditions and is a collective effort) is a seismic shift in the way we view, use, and participate in meetings. The many current users of this system will never go back. Neither will you.

Read more less

Book Synopsis

Read more less

Book SynopsisWINNER: Independent Press Awards 2021 - Business: Motivational DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Leadership Leadership presence doesn't come with a title or promotion - good leaders develop presence over time. Leadership presence is how you show up and contribute to meetings, and whether or not you can project confidence and poise under pressure - do you already have a presence? Leadership presence is that elusive "we know it when we see it" quality. You may have a leadership title or tremendous leadership potential, but that alone does not give you presence. Being perceived as a leader when interacting with customers, peers or executives is the essence of leadership presence. Your leadership presence is evaluated by others based on how you show up and contribute in meetings, how well you project confidence and keep poise under pressure and whether you can engage others in ways that are authentic, empathetic and motivational. Stand Out walks you through achieving this presence so you get that next promotion and give your career that extra boost. Stand Out explains that the goal of leadership presence is to align other people's impression of you with your best authentic self. Body language expert and executive coach Carol Kinsey Goman teaches the five essential skills needed: composure, connection, confidence, credibility and charisma. She also explains how leadership presence is different for women, how nonverbal communication builds or destroys presence and why self-promotion is essential. This book shows aspiring and experienced leaders alike how to more positively influence the impression they make on others.Trade Review"Almost every new undertaking (moving to a different assignment, getting promoted to a higher level of leadership) creates anxiety and self-doubt. The key is to develop leadership presence, so that you can step up and project a level of confidence that will calm the butterflies in your stomach and show the outside world that you are ready and able. Current and aspiring leaders can learn a lot from this book!" * Robert L. Dilenschneider, Founder and Chief Executive Officer, The Dilenschneider Group *"Carol shows you how to be authentic and to look authentic at the same time! Both are critical for effective leadership." * Marshall Goldsmith, #1 New York Times bestselling author of Triggers, MOJO and What Got You Here Won't Get You There *"Leadership presence is the essential ingredient to be seen as the successful leader you are. Without it, your accomplishments can be overlooked. With it, you stand out!" * Cindy Lu, Founder, CHRO Partners, HR Peer Advisory Groups *"The groundwater of customer loyalty is trust, expressed as authenticity. It is also the feature that makes leaders trusted. Carol's profound book reveals ways leaders can source and express this powerful feature they already possess." * Chip R. Bell, bestselling author of Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions *"Helping people to authentically display leadership presence. I love what Carol does!" * Michael Massari, Chief Sales Officer, Caesars Entertainment *"Internalize the clear-headed wisdom and proven expertise provided by Carol Kinsey Goman in her best book yet and move forward with enhanced self-awareness. If you want to take your career to the next level and higher, get this book!" * Leslie J. Saleson, Founder and CEO, Hi Rise Network *"This book reinforces many of the key tenets I have learned about the importance of leadership presence from one of the world's premier leadership institutes, the U.S. Army. The six Cs: Credibility, Confidence, Composure, Connection, Charisma, and Cross-cultural leadership will assist everyone in enhancing their leadership presence, self-awareness, and overall effectiveness." * Josh Woody, Captain, U.S. Army *"Carol is an expert on the impact of body language on leadership presence. This is a must-read!" * Cheryl Berrington, Principal, Berrington Group *"With her keen eye for detail and a knack for taking complex non-verbal research findings and translating them into actionable skills, Carol Kinsey Goman stands out in communicating how to create and maintain authentic leadership presence in the workplace. Goman authoritatively, yet engagingly, informs the reader how to project presence across multiple contexts and situations." * Patrick A. Stewart, PhD, Associate Professor of Political Science, University of Arkansas, Fayetteville, and author of Debatable Humor: Laughing Matters on the 2008 Presidential Primary Campaign *"The time for women leadership has come. Women have made impressive gains in politics and the business world, making their voices heard and breaking the glass ceiling of organizations and boardrooms. Carol is an expert on the impact of body language on leadership presence. Stand Out should be on the reading list for every woman leader." * Barbara Dietrich, CEO, Diplomatic World (Belgium) *"Carol is always one of the most talked about speakers at our London events. The authenticity and clarity with which she discusses body language and leadership presence inspires and keeps the audience's attention. You'll find this book is likewise both attention-grabbing and inspiring." * Afi Ofori, Managing Director, Zars Media (UK) *"Confident, credible and empathetic. Three words existing and aspiring leaders need to heed to stand out. Yet again, Carol's lucid insights illustrate the true power of presence." * Rob Briggs, Director, Graystone Communications, and author of ‘Organizational Trust’ in the IABC Global Handbook (UK) *"To be the most influential, women need to build on the unique talents and strengths we bring to our organizations. That takes leadership presence-and this valuable book gives insights into how others perceive us, and how to project our best authentic selves." * Yanina Dubeykovskaya, Founder, Women Influence Community (Russia) *"Carol consistently wows our audiences with her rare insights about what it takes to be a confident and authentic leader, and how to use those traits to inspire others. This book is filled with her insights." * Christina Corrigan, Deputy Executive Director, Communications/Programs, Texas Municipal League *"Never has there been a greater need to stand out above the din and disruptions thrown at us all. In Stand Out, Carol shows you exactly how to lead others when their attention is short, their hearts crave connection, and their passions are seeking you-the leader they need during these chaotic times." * Bill Jensen, bestselling author of Disrupt! and Future Strong *"Carol knows better what is needed in leadership. It's not just about being eloquent, it's about knowing how to act. In other words, you need to know what the other person is looking for. When it comes to projecting leadership, you'll get a lot out of this book." * Kaz Amemiya, President, Crossmedia Communications, Inc. (Japan) *"Carol shows you the importance and impact of presence to be an inspiring and authentic leader." * Michael Rudnick, CEO, Velaku Software *"With a deep experience in leading global fashion and beauty businesses, I am often asked: How did you get to the top? How did you succeed in a mostly male-dominated corporate environment? How did you build a network? While there are no cookie-cutter answers, Carol provides a practical, accessible, real-life guide to unleashing your full potential as a leader" * Laure de Metz, General Manager, BITE Beauty *"Carol is right-a title alone doesn't give you presence. I've watched celebrities and successful executives project their own special brand of charisma to land them roles and sell ideas. In the end, your presence is the most valuable resource you have." * Garrett DeLorm, Executive Producer, Camp+King *"A title is what someone gives you as a result of your expertise and hard work. But leadership is more than a title; it's an attitude, a presence. In order to become highly effective and memorable, you have to cultivate traits that align with who you are and the image you want to portray. Carol's book offers actionable steps that ensure you stand out and leave a lasting impression. Pick up the book, put those steps to practice, and become the leader that others want to follow." * Jeffrey Hayzlett, primetime TV and podcast host, speaker, author, and part-time cowboy *"Careers don't flourish on smarts alone. While expertise counts big time, so does your ability to deliver your ideas in a way that captures your audience, whether that is just one person or a room full of people. Carol really drives this home. Wish I had this book much earlier in my own career." * Dr. Beverly Kaye, Author, Speaker, Consultant and Co-Author of Help Them Grow or Watch Them Go *"An indispensable read. Carol is a master at turning managers into leaders through the way they talk, walk and behave." * Marc Wright, Founder, simplycommunicate (UK) *Table of Contents Chapter - 00: Introduction; Chapter - 01: Leadership Presence; Chapter - 02: Credibility; Chapter - 03: Confidence; Chapter - 04: Composure; Chapter - 05: Connection; Chapter - 06: Charisma; Chapter - 07: Body Language for Leadership Presence; Chapter - 08: Self-Promotion; Chapter - 09: Leadership Presence for Women; Chapter - 10: Cross-Cultural Leadership Presence; Chapter - 11: Conclusion - Leading in Times of Uncertainty and Change

Read more less

Book SynopsisPublic speaking can be terrifying. For David Nihill, the idea of standing in front of an audience was scarier than cliff jumping into a thorny pit of spiders and mothers-in-law. Without a parachute or advanced weaponry. Something had to change. In what doesn't sound like the best plan ever, David decided to overcome his fears by pretending to be an accomplished comedian called "Irish Dave" for one full year, crashing as many comedy clubs, festivals, and shows as possible. One part of the plan was at least logical: he was already Irish and already called Dave. In one year, David went from being deathly afraid of public speaking to hosting a business conference, regularly performing stand-up comedy and winning storytelling competitions in front of packed houses. And he did it by learning from some of the best public speakers in the world: stand-up comedians. Do You Talk Funny?: 7 Comedy Habits to Become a Better (and Funnier) Public Speaker shows how the key principles of stand-up comedy can be applied to your speaking engagements and presentations to make you funnier, more interesting, and better looking. (Or at least two of the three.) Whether you are preparing for a business presentation, giving a wedding toast, defending your thesis, raising money from investors, or simply want to take on something you're afraid of, this book will take you from sweaty to stage-ready. You'll learn how to: - Craft a story and content that your audience will want to listen to - Find the funniest parts of your material and how to get to them faster - Deal with stage fright - Master the two most important parts of your performance: timing and delivery Ten percent of the author's proceeds from this book will go to Arash Bayatmakou via Help Hope Live until he is fully back on his feet and thereafter to one of the many facing the same challenges after suffering a severe spinal cord injury.Trade Review"David Nihill talks funny. He also writes funny. But his book isn't just entertaining, it's incredibly useful. It's packed with effective and easy-to-implement tips that have helped me in my presentations." --AJ Jacobs, author of Drop Dead Healthy and The Year of Living Biblically "Your next talk will be 10 times more entertaining if you read this book." --Charlie Hoehn, author of Play It Away: A Workaholic's Cure for Anxiety "This is a book you don't just read, it's a book you DO. Look, I'm such an expert in this field that I'm quoted in the book, and even I learned a tremendous amount reading it, so I'm gonna guess you will too." --Bill Grundfest, Golden Globe Winner, 3 Time Emmy Nominee, Founder of NYC's Comedy Cellar "It is one of those rare books that makes you think, laugh, and embrace your quirky self. In an inspiring and entertaining manner, Do You Talk Funny? teaches you how to find your inner storytelling mojo. A great read!" --Michael Margolis, CEO, Get Storied "Not only does David nail how to add funny to your talks, he also practices what he preaches in this very entertaining read. My two complaints are: 1) This book didn't exist when I started as a speaker and 2) I didn't write it." --Andrew Tarvin, author of Humor That Works, award-winning speaker, NYC-based comedian "From writing to performing to where to put your hands, David Nihill will help you become a more humorous storyteller." --Peter McGraw, University of Colorado professor, director of the Humor Research Lab (HuRL), coauthor of The Humor Code: A Global Search for What Makes Things Funny "Read this book and you'll enjoy presenting to people, they'll enjoy listening to you and crucially they'll happily retain your message. A riveting read, a super story, and awesome advice." --Neal O'Gorman, CEO, Artomatix "David's rich life experiences shine through in this wildly entertaining guide to public speaking. Whether you're reading it for fun or to stand out at your next business presentation, I promise you'll be inspired." --Sami Aziz, Producer on ABC's Shark Tank and two-time Emmy Award Winner

Read more less

Book Synopsis

Read more less

Book SynopsisTable of ContentsForeword, by Dr. Katherine BaickerIntroductionPart I. The Thinking Behind Effective Policy Analysis1. Clear Thinking Leads to Clear Writing2. Mastering Deductive, Evaluative, and Prescriptive Policy Answers3. Meeting the Unique Needs of Your ReaderPart II. The Art of Policy Storytelling4. Developing Stronger Policy Recommendations Using Human-Centered Design5. How to Haunt Your ReadersPart III. The Craft of Policy Storytelling6. How to Structure Policy Memos and Briefs for Maximum Impact7. Deductive and Unified Paragraphs8. Coherent Paragraphs9. Clear and Concise SentencesPart IV. The Necessity of Revision10. Eleven Strategies for Ruthlessly Pruning Needless Words11. Being Your Own Best EditorPart V. The Finishing Touches12. Quoting and Paraphrasing Sources Properly13. Making Figures, Tables, and Charts Work for Youby James Bennett14. A Style Guide for Policy WritingAcknowledgmentsNotesSuggested Further ReadingAbout the AuthorIndex

Read more less

Book SynopsisHow to master the art of persuasionfrom the bestselling author of Talk Like TED.Ideas don't sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn't good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a soft skillit is the human edge that will make you unstoppable, irresistible, and irreplaceableearning you that perfect rating, that fifth star.In Five Stars, Carmine Gallo breaks down Aristotle's ancient formula of persuasion to inspire contemporary audiences. As the nature of work changes and technology carries things across the globe in a moment, communication skills become more valuablenot less. When people express their ideas effectively, they're more likely to win dream jobs, sell products, build brands, and trigger movements. Gallo

Read more less

Book SynopsisRelationships are at the heart of everything in life. But whilst we invest a considerable amount of effort into our personal relationships, we often overlook the professional kind. Yet this is the area of our lives where our investment of positive effort will generate significant benefits. Great Networking is full of candid, personal accounts of the ups and downs faced on the journey to become good at professional relationships, with real-life lessons from those who have developed mastery in connecting with others. Bringing into play social media and the virtual angle, this is a complete, unique guide for soulful professional relationship-building in the 21st century, from a practitioner who has walked the walk and who is sharing what she has learned over a 20-year career in professional services.

Read more less

Book SynopsisA collection covering all aspects of ethics in the work of science communication, for scientists and communications professionals alike.Trade Review"There is a glaring absence of scholarship on the ethics of science communication, and an urgent need for resources such as this volume that offer a critical context on ethics that is both rigorous in its depth and scope, but also accessible and useful to a diversity of readers, including scientists and communication practitioners. This book will instantly and immediately be the leading source on the ethics of science communication."--Matthew Nisbet, Northeastern University and editor-in-chief of "Environmental Communication" "Ethical dimensions of science communication compose an arena vastly underserved by the extant literature. This book does a convincing job of demonstrating that ethical judgments--whether intentional or not--saturate the construction of science messages and then offers a thoughtful and readable portal into the topic. It's about time."--Sharon Dunwoody, University of Wisconsin-Madison "This book richly reminds us that every act of communication requires ethical consideration--and science communication is no exception. The authors draw out ethical principles addressing the obligations owed to readers, sources, and subjects of science communication. Detailed case studies show these principles at work in stories ranging from love drugs to genetic testing and biotechnology, to media coverage of the recovery of an Incan virgin sacrificed to the gods. The editors and authors are helping all science communicators become more reflexive about the complexities of their actions, which in turn increases the capacity for all of us to have deeper conversations about science, science communication, and society."--Bruce V. Lewenstein, Cornell University

Read more less

Book SynopsisThe Storytelling Workbook is a nine-week programme (based on Anthony Tasgal's 'rule of three') to help you learn to better tell your own narrative and present your story whether it be for your CV, your dating apps or your own personal writing. It is an entertaining, instructive and interactive guide to becoming a better storyteller across all facets of your personal and professional life. Including a mix of case studies, advice and exercises, this workbook is structured into three sections: before, during and after. In the before section, you will learn to free yourself from reductionism, obsession with numbers, facts, data and 'messaging'; in the during section, you will concentrate on finding simplicity, meaning and depth; while finally, in after, you will come to understand how to write less and think more and ultimately to keep writing again and again.

Read more less

Book SynopsisThe book prepares professionals for the fourth Industrial Revolution by introducing and developing essential twenty-first-century skills like creativity, problem-solving, innovation, and design thinking to help them stay relevant in the evolving business world.

Read more less

Book SynopsisHarry Key is from Australia but currently based in London. He trained as an actor before moving to India where he worked as a Bollywood actor and as a voice artist. He is now a speech and confidence coach, helping people speak with flair and authenticity. He also runs flirting workshops and delivers training programs for a variety of corporate clients, including the BBC Worldwide, GSK and MTV.Table of ContentsIntroduction Part 1: The Voice Why your voice matters Breathe with your belly Be mindful of your voice Perfect a Storyteller’s Voice Physical Confidence Part 2: The Words Go with the flow Good speaking is mostly listening The art of persuasion Storytelling Public speaking Part 3: The Style Reading your audience The provocative style Establish your rules of engagement Sustaining your momentum

Read more less

Book SynopsisThis book will protect your audiences from the following disorders: Death by PowerPoint Tedium Compulsive fidgeting Losing-the-Will-to-Live SyndromeNearly all of us have to pitch or present our ideas, whether in a formal setting like a theatre, at a company conference, in a classroom or even selling a concept one-to-one to our boss. In Rock your Presentation, Nigel Barlow, a professional keynote speaker and creative coach to many of the world''s most famous organisations, gives you inspiring insights and practical techniques to ''rock up'' your presentation or speech. Many of these tips come from exploring what makes great music so moving and impactful, and are easy to apply to make your own talks more dynamic and memorable. Try changing your key for different emotional impact; come up with a stronger chorus and an exciting climax; create your speaker''s rider; be a protest Trade ReviewA fresh and incisive work on injecting passion into your presentations * Scottish Business Insider *Nigel Barlow approaches the subject of presenting in a fresh and interesting way with plenty of practical tips and advice. While we can all hum along to a hundred songs, he shows clearly why so many talks are so forgettable - and how to make them work. -- Benjamin Ball, Director of Benjamin Ball AssociatesRock Your Presentation by Nigel Barlow is a book that is much more than the sum of its parts. It is a book that uses a metaphor for its inspiration and its structure, but unlike so many books like that, the metaphor works and never grows tired. Even without the 'it', the content is golden and reading it reminds me of hearing a Beatles album for the first time at age 14. -- Jim Harvey, MD, The Message Business

Read more less

Book SynopsisThe indispensable Sunday Times bestselling guide to succeeding in negotiations where failure is not an option, from one of the world''s most experienced kidnap for ransom negotiators.Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire company''s future is being held to ransom from a cyber-attack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book.His methods, centred in empathy, active listening, trust-based influence and emotional control, will help you achieve the outcome you want. Regardless of whether you''re an executive in a multi-national organisation, the owner of a small business, a local sports team coach or running the family household, you''re negotiating every single day, whether you realise it or not.Learn the skills Scott uses to rTrade ReviewWhat a brilliant book! Encouraging, practical, enjoyable, helpful. I'm left feeling determined to harness my inner red centre and to no longer be taken hostage by my own negative mindset -- Cathy RentzenbrinkScott has spent years honing his negotiation skills in some of the most high stress situations imaginable, times when people's lives are on the line. This book captures all his wisdom and shows you how to apply it to everyday life. It is a step-by-step masterclass in communication excellence -- Andy McNabScott Walker's Order Out of Chaos is a manual for navigating modern life. The lessons within hold the key to harmony and influence in business and relationships -- Colonel Tim Collins OBEIf you're looking for a book that will provide you with a toolbox of simple but effective hacks to improve your communication skills and achieve better, fairer outcomes at work and in life, look no further than Scott Walker's excellent Order Out of Chaos. Scott takes you behind the scenes of real-life hostage negotiations and shares with you the key lessons from his many years of experience in this high-risk area of law enforcement. This book will help you achieve success in work and life, and ultimately become a better colleague, a better friend and a better parent -- Iain Donnelly, former Special Branch detective, author and podcast host of Tango Juliet Foxtrot: Where did it go wrong for British policing?'Order Out of Chaos is the go-to guide for 'the most important skill you will ever learn', and as one of the world's most experienced kidnap for ransom negotiators, Scott Walker's approach to negotiation is field-tested, intuitive and readily applicable, not only to save others but to also help us lead successful and fulfilled lives at work and home. -- Rasmus Hougaard, founder and Managing Partner, Potential ProjectA compelling, practical overview of how to master your mind and influence outcomes -- Dr. Mark Atkinson, MBBS, founder of Psychological Fitness International and author of True HappinessA highly informative and readable guide for anyone who wants to become a better communicator. Written by someone who really knows what they're talking about -- John Sutherland, Sunday Times bestselling author of Blue and The SiegeOrder Out of Chaos is a handbook for life. An astonishing step-by-step guide on how to get the best from yourself and others. By drawing on his experiences in negotiating for people's lives, Walker's accessible style makes this book essential for anyone who is serious about communicating better for a happier, healthier and more meaningful life -- Graham Bartlett, Sunday Times bestselling author of Death Comes Knocking and Bad for GoodOrder Out of Chaos is exactly what Scott brought to every case he was involved with. In this book he explains the techniques and tactics he used to achieve the best outcome for the victims and their families. Comprehensive and holistic, his approach is applicable to both the everyday and extraordinary, which makes it essential reading for anyone negotiating against the odds or just navigating ordinary life -- Tim Lambon, former director response, NYA InternationalFilled with tips and exercises to further the reader's understanding of themselves and others -- Emily Hough * Crisis Response Journal *All of us have experience of letting our emotions or ego get the better of us; Walker has learned how to master his, in even the most volatile circumstances -- Elle Hunt * Guardian *It's just the best book, five out of five -- Chris EvansIf you're ever feeling stressed, call Scott Walker. The hostage negotiator has, for over a decade, been the calm, reassuring, rational voice in terrifying, often life-or-death situations -- Kasia Delgado * i News *

Read more less

Book SynopsisWant to be your own boss? Or want to be THE boss? Start here.Believe. Build. Become. is a hands-on manual designed to help any woman develop the skills and mindset she needs to become a successful leader. Based on the AllBright Academy courses created by entrepreneur Debbie Wosskow (OBE, Founder of Love Home Swap) and leading businesswoman Anna Jones (former CEO of Hearst), Believe. Build. Become. offers a chapter-by-chapter system for readers to work through, focusing on the skills and confidence required to master the mindset of leadership. Debbie and Anna also reveal their own journeys to success - the gritty reality, the lessons learned and how they really got to the top. This is an inspirational, practical and accessible guide to becoming the boss you want to be.

Read more less

Book Synopsis

Read more less

Book SynopsisDelivering professional presentations of scientific work is an important part of an academic''s life. Oral presentations are important not only because you present your scientific work, but also because you present yourself to potential hiring committees, grant committees, and collaborators. This book uses insights from the field of psychology, as well as from the theatre, to teach you how to make a lasting impression. It addresses core topics such as how to design presentation slides, how to practice, and how to deliver your presentation to a range of audiences. Useful exercises are provided to help you cope with presentation anxiety, make the most out of conferences, and adapt your presentation to various formats, audiences, and cultures. It is not easy to present with impact, but this book contains the guidance you need to master the art of presenting.Trade Review'This book should be the go-to resource for anyone who wants to improve their oral presentation skills. It covers every aspect of presenting, from preparation to stress-management. The authors benefit from their own rich experience with presenting scientific work and write in an accessible, often humorous way.' Bianca Beersma, Full Professor of Social Sciences and Organisation, Vrije University, the Netherlands'Finally, a book that gives invaluable advice and examples on how to prepare and give presentations. I wish I’d had this earlier in my career … but I can use it now (maybe you can teach an old dog new tricks)! I am definitely assigning this book to our incoming graduate students.' Kipling D. Williams, Distinguished Professor, Purdue University, USA'Find the answer to any questions you can think of about scientific presentations in this book. It advises on a wide range of subjects, from poster presentations to TED talks. Tips, check-lists, and techniques are supplied in an encouraging manner. This is an indispensable resource for early career researchers and senior scientists.' Kai Sassenberg, Head of the Knowledge Media Research Center’s Social Processes Lab and full Professor, University of Tübingen, Germany'This is a highly accessible, practical guide to presenting and is a must-read for any academic. You will find everything there is to know about presenting, from designing slides to managing presentation anxiety, and it reminds you of the main target of any academic presentation: delivering your core message.' Esther Kluwer, Associate Professor of Social Psychology, Utrecht University, and Professor (by special appointment), Radboud University, the NetherlandsTable of ContentsPart I. Preparing your Presentation: 1. The core message; 2. The pieces of the puzzle; 3. It's all about design: slide design; 4. Practice, practice, practice; Part II. Delivering your Presentation: 5. The moment of truth: Stand up and deliver; 6. Discussion time; 7. Verbal and non-verbal behaviour; 8. How to deal with stress; Part III. Adapting your Presentation: 9. Various presentation formats; 10. Cultural differences; 11. Addressing different audiences; Part IV. Attending Oral Presentations: 12. How to be a good audience member; 13. Making the most of conferences; References; Index.

Read more less

Book SynopsisAssuming no prior linguistics background, this introductory textbook summarises key topics and issues from workplace discourse research in a clear and accessible manner. The topics covered include how people issue directives, use humour and social talk, and how they manage conflict and disagreement. The role of language in the enactment of identity is also explored, in particular leadership, gender, and cultural identity, along with the implications and applications of workplace research for training and communications skills development. Over 160 international examples are provided as illustration, which come from a wide range of workplace settings, countries and languages. The examples focus on authentic spoken discourse, to demonstrate how theory captures the patterns found in everyday interaction. Introducing Language in the Workplace provides an excellent up-to-date resource for linguistics courses as well as other courses that cover workplace discourse, such as business communicaTrade Review'This book provides an excellent resource for anyone interested in workplace communication. Packed with useful real-world examples and providing a very comprehensive account of key topics in professional communication, Introducing Language in the Workplace is both engaging and accessible. I will certainly be using this book for teaching and would highly recommend it to students, practitioners and academics.' Małgorzata Chałupnik, University of Nottingham'This book helps students, researchers and professionals connect abstract concepts and theories, like leadership, gender or power to specific instances of communication. The book guides the reader through detailed analyses of workplace interactions, offering both a long needed resource for instances of real-life data and a welcome guide to applying a range of analytical methodologies.' Erika Darics, Aston University'This comprehensive, accessible and timely book explores key topics related to language in workplaces, such as how gender is relevant to the way people communicate at work, or why small talk can be so important to the development of relationships with colleagues, or why we tell stories. Dr Vine lucidly demonstrates the value of analysing authentic interactions, both from a research perspective and in terms of feeding back to workplaces.' Michael Handford, Cardiff University'Requiring no previous knowledge of linguistics, this book provides an excellent and up-to-date introduction to spoken workplace discourse which will be highly relevant for students of language and business alike. It presents a range of approaches to analysing workplace interaction in an accessible manner, while the social constructionist theory underpinning all these approaches encourages readers to develop a differentiated and critical understanding of the topics covered. Special and original features include the wealth of spoken data excerpts from all over the world, the chapter summaries and exercises at the end of each chapter, as well as a final chapter with a discussion of implications and applications of each research topic.' Almut Koester, Vienna University of Economics and Business'Moving beyond the world of 'corporate discourse' this book focuses on real world talk in a diverse range of workplace settings and occupations. Its approach and accessible style make it useful and interesting to a wide audience. Shifting from the traditional self-report data, contributors present authentic interactions in many contexts including talk between employees and clients, bus passengers, emergency management interaction and a lawyer's courtroom summing up. As a result, the book provides fascinating insights into what people actually say and do in the workplace rather than what they say they do. A must-read for both scholars and practitioners.' Jeannie Fletcher, Massey University, Auckland'This exciting new textbook will be a much-needed addition to the growing field of language studies in the workplace. Including the voices of several international research experts, Bernadette Vine has succeeded in producing an excellent introductory volume, which covers a number of crucial areas of contemporary workplace research. It is brought to life by an impressive range of authentic workplace interactions. It is a must-read for any language student interested in exploring the practical applications of linguistics.' Louise Mullany, University of NottinghamTable of ContentsPart I. Introducing Language in the Workplace: 1. Introducing language in the workplace; 2. Approaches to exploring language in the workplace with contributions by Jonathan Clifton, Janet Holmes, Veronika Koller and Helen Spencer-Oatey; Part II. What Are Some Key Topics in Workplace Research?: 3. Directives and requests at work; 4. Social talk, humour and narrative at work; 5. Complaints, disagreement and conflict talk at work; Part III. What About Identity and the Way This Is Enacted in the Workplace?: 6. The language of leadership; 7. Gender and language at work; 8. Culture and language at work; Part IV. So What?: 9. Implications and applications of workplace research.

Read more less

Book SynopsisA rapidly evolving global workplace requires students to develop a variety of professional skills to succeed. Professional success often rests on the ability to listen, engender trust, adapt to cultural differences, and consider the perspective of others.  Kory Floyd and Peter Cardon bring substantial and concrete business-world experience to bear in the text's principles, examples, and activities and ensure that the theories, concepts, and skills most relevant to the communication discipline are fully represented and engaged. The result is a program that speaks student's language and helps them understand and apply communication skills in their personal and professional lives.  Unique to the market, this text includes a People First feature in every chapter that presents students with realistic scenarios that are sensitive, discomforting, or tricky to manage. It then teaches students how to navigate those situations Table of ContentsCHAPTER 1: Communicating for Professional Success CHAPTER 2: Culture, Diversity, and Global Engagement CHAPTER 3: Verbal and Nonverbal Messages CHAPTER 4: Listening and Learning CHAPTER 5: Perspective Taking CHAPTER 6: Effective Team Communication CHAPTER 7: Effective Meetings CHAPTER 8: Career Communication CHAPTER 9: Interviewing Successfully CHAPTER 10: Writing across Media CHAPTER 11: Major Goals for Presentations CHAPTER 12: Planning and Crafting Presentations CHAPTER 13: Finding Support for Your Presentation Goals CHAPTER 14: Rehearsing and Delivering Successful Presentations

Read more less