Business communication, etiquette and presentation Books

Book SynopsisStyle guides come in many shapes and sizes, usually focused toward scientific or academic use only. However, business writing is a space occupied by many individuals that has not been given the attention it deserves. The Style Guide for Business Writing, Second Edition, is designed specifically to assist business writers in both the public and private sector, including those publishing with English as a second language; authors of academic papers; business book authors; financial journalists; and writers of reports, proposals or even just e-mail and memoranda. This book provides a comprehensive guide to clear and precise writing that will help develop basic communication skills for the beginner, and refresh the basics for the experienced business writer. Major topics are arranged alphabetically and the cross references and index enable quick and easy access to information. Michael C. Thomsett is a market expert, author, speaker, and coach. His many books include Stock Market Math, Candlestick Charting, The Mathematics of Options, and A Technical Approach to Trend Analysis.Table of ContentsA  1 A or an  1 Abbreviation  1 Abridgement  6 Abstracts  6 Accessibility  7 Acknowledgments  8 Acronyms  8 Active and passive voice  9 Adnouns  12 Afterword  12 Agreement  12 Alphabetizing  17 Annotations  21 Annualization  22 Anonymous publication  23 Anthology  23 Antonyms  24 Appendices  25 Appositives  25 Apps  26 Archive  26 Articles  27 Artwork  29 Attribution  30 B  33 Backmatter  33 Baseline  34 Bibliography  36 Blogging  37 Budgets and forecasts  37 Bullet points  39 C  41 Callouts and sidebars  41 Capitalization  41 Captions  44 Case studies  45 Casual assertions and inferences  46 Charts and Graphs  48 Circa (ca.) 57 Circular arguments  57 Citations  58 Clauses  64 Cleft sentences  65 Cliches  66 Coinage of words  73 Colloquialism  73 Compound Words  74 Conclusions  75 Copyright  76 Cross reference  77 D  81 Dangling modifiers  81 Data analysis  81 Databases  85 Data collection methods  85 Data matrices  86 Dates and times  87 Decimals, fractions, and percentages  92 Definitions  96 Denotation and connotation  98 Derivative work  99 Descriptive statistics and inference  99 Desktop publishing  100 Dictionaries  101 Double negatives  101 Dysphemism  101 E  103 Editing and proofreading  103 e.g. and i.e. 106 Electronic mail (email) 106 Electronic mail formatting guidelines  108 Emphasis  109 Empirical approach  114 Endnotes  115 et al. 115 Euphemism  116 F  117 Fact checking  117 False subjects  117 Figure of speech  118 File naming  119 Financial reports  120 Flowcharts  122 Footnotes  124 G  127 Generalizations  127 Gerunds  128 Glossary formatting  128 Graphics  129 H  131 Headings  131 Highlighting in text  132 Homonyms  135 Hyperbole  135 Hyperlinks  136 Hypothesis formulation  136 I  139 Ibid. 139 Idiom  139 Imperative sentences  140 Indexing  141 Introductions, forewords and prefaces  143 Irony  145 J, K  147 Jargon  147 L  151 Legends, titles, and labels  151 Letters  152 Lists  163 M  169 Manuscripts  169 Mathematical symbols  171 Means testing  175 Measurement strategies  175 Memos  177 Metadata  179 Metaphors  180 Money and currency  180 N  183 Nominative, objective, and possessive pronouns  183 Numerals and numbering  184 O  191 Obfuscation  191 Objective and goal statements  192 Online etiquette  194 Op. Cit. 196 Organization charts  197 Outlining  199 P  203 Paradox  203 Paragraphs  203 Parallelism  207 Parentheses and brackets  209 Participles  213 Parts of speech  213 Patents  234 Peer review  234 Photographs  235 Planning documents  236 Possessives  239 Presentations  240 Problem statement  242 Procedures manuals  243 Proposals  246 Punctuation  248 Q  269 Quotations  269 R  273 Redundancy and repetition  273 Relative clauses  274 Reports  275 Rhetorical questions  278 Rhythm in sentences  278 Roman numerals  279 Run-in quotations  280 Run-on sentences and sentence fragments  281 S  283 Salutations  283 Sampling  285 Sarcasm  286 Scaling  287 Scientific method  289 Screen shots  290 Sentences  291 Sexist writing  296 Signs and symbols  298 Similar words  299 Similes  317 Singular and plural  318 Spacing  321 Spelling  323 Statistical references  329 Style and tone  329 Suffixes  332 Summarizing  333 Superscript and subscript  334 Symbolism  335 Synonyms  336 T, U  339 Table of contents  339 Tables  340 Technical writing  341 Tenses  342 Titles  343 Trademarks  344 Transitions  345 Translations  349 V  351 Variable measurements  351 Variable relationships  351 Video best practices  352 W  355 Webinar and conference call etiquette  355 Webpage references and citation  356 Websites  356 Word processing  357 X, Y  361 X and y axes  361 Z  363 Zombie nouns  363 Index  365

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Book SynopsisEthics in Technical Communication provides students and practitioners with a clear introduction to ethics—from Aristotle through the present—and suggests how these accounts can help technical communicators think through the kinds of dilemmas that inevitably arise in their working lives. Markel critiques current scholarship linking ethics and technical communication, then presents a flexible model for ethical decision-making that draws on the values of rights, justice, utility, and care. He then applies the model in examining the technical communicator's obligations in five critical areas: truthtelling, liability, multicultural communication, intellectual property, and codes of conduct.Markel first defines key terms, justifies the examination of ethics and technical communication, surveys the scholarly literature on the subject, and describes some of the basic assumptions underlying a serious study of ethics. Next, he presents concise overviews of Kantian rights and utilitarianism, the transitional ethical theories of the early 20th century, and several strands of contemporary ethical theory, including virtue ethics, the ethic of care, and postmodern ethics. He then explores his own approach, which calls for a fluid, non-hierarchical analysis conducted in an open-, non-coercive environment, as described in contemporary accounts of discourse ethics. This approach is used in the second part of the book, which focuses on truthtelling, liability, multiculturalism, intellectual property, and codes of conduct. In each of these chapters, Markel defines the problem, summarizes and critiques the scholarly literature, presents an approach to thinking about the problem sensitively and realistically, and concludes with a case and a response to it.Table of ContentsEthical Decision-Making Introduction Thinking About Ethics Rights Utility The Transition from Foundational Theories Contemporary Approaches to Ethics Toward an Approach to Ethical Decision-Making Issues and Cases Truthtelling in Product Information Liability and the Duty to Instruct and Warn Ethical Relativism and Multicultural Communication Intellectual-Property Issues Codes of Conduct References Index

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Book SynopsisThe acclaimed bestseller about visual problem solving-now bigger and better There is no more powerful way to prove that we know something well than to draw a simple picture of it. And there is no more powerful way to see hidden solutions than to pick up a pen and draw out the pieces of our problem.So writes Dan Roam in The Back of the Napkin, the international bestseller that proves that a simple drawing on a humble napkin can be more powerful than the slickest PowerPoint presentation. Drawing on twenty years of experience and the latest discoveries in vision science, Roam teaches readers how to clarify any problem or sell any idea using a simple set of tools.He reveals that everyone is born with a talent for visual thinking, even those who swear they can't draw. And he shows how thinking with pictures can help you discover and develop new ideas, solve problems in unexpected ways, and dramatically improve your ability to share your insights.Take Herb Kelleher and Rollin King, who figured out how to beat the traditional hub-and-spoke airlines with a bar napkin and a pen. Three dots to represent Dallas, Houston, and San Antonio. Three arrows to show direct flights. Problem solved, and the picture made it easy to sell Southwest Airlines to investors and customers.Now with more color, bigger pictures, and additional content, this new edition does an even better job of helping you literally see the world in a new way. Join the teachers, project managers, doctors, engineers, assembly-line workers, pilots, football coaches, marine drill instructors, financial analysts, students, parents, and lawyers who have discovered the power of solving problems with pictures.

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Book SynopsisThe world has been facing the effects of the COVID-19 pandemic for over two years now. Daily life changed dramatically, and social distancing and remote working have become the new normal. Research about how people are facing these challenges points to common findings and concerns. The pandemic has enhanced inequalities, taken a toll on mental health, and increased the use of digital technologies. Many workers are suffering from "digital fatigue" and struggle to self-regulate their life/work balance, as the permanent digital connection to work is reinforced and they struggle with the blurred borders concerning privacy, leisure, and rest. In this context, it is vital to research how organizations have reinvented themselves to cope with the COVID-19 pandemic and understand which of the reactive workplace communication practices and improvised solutions were considered advantageous.Perspectives on Workplace Communication and Well-Being in Hybrid Work Environments presents different approaches that explore the impact of the COVID-19 pandemic on workplace communication, focusing specifically on internal communication, mapping new communication practices, and assessing their consequences, namely the well-being of the workers who are coping with these changes. The book combines a scientific exploration of these ongoing changes as we transition to a post-COVID-19 world with a collection of examples and best practices that help organizations in supporting their members through these transformations and in nurturing their well-being. Covering topics such as cross-department process dependencies, hybrid work environments, and wellbeing strategies, this premier reference source is a vital resource for business leaders and managers, IT managers, human resource professionals, students and educators of higher education, librarians, researchers, and academicians.

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Book SynopsisDiscover the most effective way of giving a professional presentation and making a sale at the same time. Aimed at anyone selling products, services or skills, this book provides invaluable tips and techniques to improve your performance and achieve greater sales. Whether you are working in a large sales team, are a small business owner or an entrepreneur, discover secrets to: More effective planning and preparation Using words that influence Stronger delivery Impactful demonstrating and proving Handling question & answer sessions Powerful Closing The vast experience of the two authors makes this book unique and practical, including worksheets and examples.

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Book SynopsisCasing Interpersonal Communication puts the proven concept of active learning to work for interpersonal communication students by immersing students in real life situations.Easily adaptable to any existing interpersonal communication textbook, Casing Interpersonal Communication: is available in affordable print and an electronic format that is easily accessible on a multitude of devices (desktop, online, or mobile). Readers can create study notes, collaborate with teachers and classmates, and search the text or notes to increase study time efficiency! integrates 29 easy-to-read case studies written by experts that encourage students to use abstract and conceptual knowledge drawn from theory and research to analyze and address concrete circumstances that will help them to then apply this knowledge to their own lives and relationships. features cases written from the viewpoint of different people, teaching students to appreciate multiple perspectives on communication and the situations in which it occurs. Case subjects include disclosing social identity in personal relationships, managing identity and privacy with social media, negotiating marital naming practices, and more. helps students expand their personal repertoire of communication choices so they can adapt effectively to diverse contexts, individuals, and relationships. embeds an introductory section on how to use case studies in the classroom.

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Book SynopsisGet people''s attention and get to the point. Learn the simplest way to improve your business communication skills. There is no fluff and no vague advice, just practical step-by-step methods you can start using today.This multi-award-winning book teaches specific methods for professional business conversations, emails, meetings, interviews, and more. Check out the reviews to hear from the real people this book has helped.Communication should be clear and concise, and we should get to the point quickly. The problem is we don''t always know how to do this. What does it mean to be concise? How can a complex topic be summarized in just a few lines? This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations.  Being concise is not about trying to condense all the information into sixty seconds. It is about having clear intent, talking about one topic at a time, and focusing on solutions instead of dwelling on problems.Throughout this book you''ll discover how to:  Have shorter, better work conversations and meetings Get to the point faster without rambling or going off on tangents Lead your audience toward the solution you need Apply one technique to almost every discussion, email, presentation and interview with great results This book is a result of more than 20,000 conversations in both business and technical jobs. Chris Fenning has trained individuals and teams around the world in these techniques. He has worked with organizations from start-ups to Fortune 50 and FTSE 100 companies. These methods work for them all.Having clearer communication is easier than you might expect, and it all starts with the first minute.

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Book SynopsisWhether you are a newcomer or a seasoned professional, Presenting Magically will provide you with masterful tips and techniques to transform your presenting skills. Uncovering the secrets, beliefs and attitudes of the world's top presenters, this book will teach you to: Connect with your audience Structure your language Handle hecklers Use metaphor Own the stage Structured presentations to fit everyone's learning style. This book will teach you how to grab the audience's attention - and keep it.Trade Review"Should appeal to both the inexperienced and the seasoned presenter - both should find either new ways of approaching their role or a new angle on processes they already use." Carol Harris, Editor, Rapport.

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