Business and Management Books

Book SynopsisEssential project management forms aligned to the PMBOK GuideSixth Edition A Project Manager''s Book of Forms is an essential companion to the Project Management Institute''s A Guide to the Project Management Body of Knowledge. Packed with ready-made forms for managing every stage in any project, this book offers both new and experienced project managers an invaluable resource for thorough documentation and repeatable processes. Endorsed by PMI and aligned with the PMBOK Guide, these forms cover all aspects of initiating, planning, executing, monitoring and controlling, and closing; each form can be used as-is directly from the book, or downloaded from the companion website and tailored to your project''s unique needs. This new third edition has been updated to align with the newest PMBOK Guide, and includes forms for agile, the PMI Talent Triangle, technical project management, leadership, straTable of ContentsAcknowledgments vii Introduction ix New for this Edition ix Audience ix Organization x 1 Initiating Forms 1 1.0 Initiating Process Group 1 1.1 Project Charter 2 1.2 Assumption Log 9 1.3 Stakeholder Register 12 1.4 Stakeholder Analysis 15 2 Planning Forms 17 2.0 Planning Process Group 17 2.1 Project Management Plan 20 2.2 Change Management Plan 25 2.3 Project Roadmap 28 2.4 Scope Management Plan 30 2.5 Requirements Management Plan 33 2.6 Requirements Documentation 37 2.7 Requirements Traceability Matrix 40 2.8 Project Scope Statement 45 2.9 Work Breakdown Structure 49 2.10 WBS Dictionary 52 2.11 Schedule Management Plan 56 2.12 Activity List 59 2.13 Activity Attributes 62 2.14 Milestone List 65 2.15 Network Diagram 67 2.16 Duration Estimates 70 2.17 Duration Estimating Worksheet 73 2.18 Project Schedule 78 2.19 Cost Management Plan 82 2.20 Cost Estimates 85 2.21 Cost Estimating Worksheet 88 2.22 Cost Baseline 93 2.23 Quality Management Plan 95 2.24 Quality Metrics 99 2.25 Responsibility Assignment Matrix 101 2.26 Resource Management Plan 104 2.27 Team Charter 109 2.28 Resource Requirements 113 2.29 Resource Breakdown Structure 116 2.30 Communications Management Plan 118 2.31 Risk Management Plan 121 2.32 Risk Register 128 2.33 Risk Report 131 2.34 Probability and Impact Assessment 137 2.35 Probability and Impact Matrix 142 2.36 Risk Data Sheet 144 2.37 Procurement Management Plan 147 2.38 Procurement Strategy 152 2.39 Source Selection Criteria 155 2.40 Stakeholder Engagement Plan 158 3 Executing Forms 163 3.0 Executing Process Group 163 3.1 Issue Log 165 3.2 Decision Log 168 3.3 Change Request 170 3.4 Change Log 175 3.5 Lessons Learned Register 178 3.6 Quality Audit 181 3.7 Team Performance Assessment 184 4 Monitoring and Controlling Forms 189 4.0 Monitoring and Controlling Process Group 189 4.1 Team Member Status Report 191 4.2 Project Status Report 196 4.3 Variance Analysis 202 4.4 Earned Value Analysis 206 4.5 Risk Audit 209 4.6 Contractor Status Report 213 4.7 Procurement Audit 218 4.8 Contract Closeout Report 222 4.9 Product Acceptance Form 226 5 Closing 229 5.0 Closing Process Group 229 5.1 Lessons Learned Summary 229 5.2 Project or Phase Closeout 235 6 Agile 239 6.1 Product Vision 240 6.2 Product Backlog 242 6.3 Release Plan 244 6.4 Retrospective 246 Index 249

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Book SynopsisGentlemen Bankers investigates the social and economic circles of one of America's most renowned and influential financiers to uncover how the Morgan family's power and prestige stemmed from its unique position within a network of local and international relationships. At the turn of the twentieth century, private banking was a personal enterprise in which business relationships were a statement of identity and reputation. In an era when ethnic and religious differences were pronounced and anti-Semitism was prevalent, Anglo-American and German-Jewish elite bankers lived in their respective cordoned communities, seldom interacting with one another outside the business realm. Ironically, the tacit agreement to maintain separate social spheres made it easier to cooperate in purely financial matters on Wall Street. But as Susie Pak demonstrates, the Morgans' exceptional relationship with the German-Jewish investment bank Kuhn, Loeb & Co., their strongest competitor and also an important collaborator, was entangled in ways that went far beyond the pursuit of mutual profitability. Delving into the archives of many Morgan partners and legacies, Gentlemen Bankers draws on never-before published letters and testimony to tell a closely focused story of how economic and political interests intersected with personal rivalries and friendships among the Wall Street aristocracy during the first half of the twentieth century.Trade ReviewGentlemen Bankers is a window into a world that, for one fleeting moment, dominated American finance. By concentrating on the nonfinancial aspects of that world Pak greatly enriches our understanding of the entire era. -- John Steele Gordon * Wall Street Journal *Pak writes clearly and makes a strong case that the Morgan bank should be considered in its social as well as its economic context. -- Lawrence Maxted * Library Journal *This fascinating book presents the social history of America’s leading private banking house and analyzes the sources of its prestige and influence. Pak has written a persuasive and engaging volume and an excellent work of business history. -- Eric D. Hilt, Wellesley CollegeIn an era when anti-Semitism was widespread, why did WASP and Jewish bankers, who didn’t really like one another, often cooperate in investment banking syndicates? The answer, according to Susie Pak, is that they worked well together so long as their social lives were totally separate. She explores these and other aspects of the economic and social networks of these bankers in this provocative book. -- Richard Sylla, New York University

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Book SynopsisDo you ever wonder where you fit in? Do you sometimes get that feeling that you have something much bigger to offer the universe, but then it fills you with fear and anxiety, so you think maybe I'll just pay it safe? But what is safe? The factory job? The cubicle job? Factories all over have been converted to open spaces for startups.Trade ReviewAs business books go, it is hard to find anything that comes close to this in both style and feel-good factor, and it is well worth picking up. (Talk Business, August 2014) A good, practical introductory business book, with guidance for life in general as well (The Gateway, November 2014)Table of ContentsPreface ix 1 Business New and Old and New Again 1 2 The Wild Colors and the Solid Spine 13 3 Choose Your Own Adventure: Defining Success 25 4 Skill Building for Your Business Goals 35 5 Fall in Love with Not Knowing 51 6 Structure a Framework for Your Days 65 7 Are You an Employeepreneur? 77 8 Create Systems That Work for You 87 9 Are You a Solo or Small Business Owner? 99 10 Fall in Love with Not Knowing, Redux 113 11 Worship Obstacles and Challenges 129 12 Build Your Own Media Empire 139 13 Connect with Your Freaks 153 14 Own Everything 163 15 When It All Goes Wrong 175 16 Take Action! Fight Crime! Save the World! 183 Index 189

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Book SynopsisYou loved your college major. You worked hard to earn your degree. And now your day job doesnt fully use your education, engage your mind, or feed your soul. But there are still limitless opportunities to do intellectually serious workwork that will win you professional recognition, travel opportunities, and even publication in peer-reviewed journals. All you have to do is create your own academic opportunities, and ''Passion Projects for Smart People'' will show you exactly how to do it. The perfect career guide for the era of the Ph.D. barista, the underpaid adjunct, and the gig economy, ''Passion Projects for Smart People'' will help you take charge of your career and your life. Written by a high school science teacher who has done field work in six countries, published in professional journals, and worked with NASA, ''Passion Projects for Smart People'' details how to turn side projects into career-development opportunities. ''Passion Projects for Smart People'' shows you how to develop your own research and creative projects; form collaborations with universities and public agencies; apply for grants and professional experience opportunities; travel around the world for free; and develop your career as a teacher and mentor.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisFor centuries the Bay of Bengal served as a maritime highway between India and China, and as a battleground for European empires, while being shaped by monsoons and human migration. Integrating environmental history and mining a wealth of sources, Sunil S. Amrith offers insights to the many challenges facing Asia in the decades ahead.Trade ReviewFascinating… Although several books have been written about the strategic and geopolitical significance of the Indian Ocean…there is little awareness of the cultural and historical ties that bind diverse nations bordering the bay. Amrith’s signal achievement is to bring these ties to light. In doing so, he gives voice—and an identity—to one of the most complex and culturally interesting regions of the world… Amrith’s excavation of this culture is painstaking and meticulous. He digs deep into the archives, drawing on journals, letters and official colonial records to assemble an account that dates back to the first millennium… The result of all this research is a textured biography of a region… This is a formidable work of scholarship… It is the sheer accumulation of information, and the multiple, interwoven strands in this profoundly interdisciplinary work, that yield such an impressive, multifaceted portrait… [A] remarkable book. -- Akash Kapur * New York Times Book Review *Sunil Amrith consolidates his reputation for intellectual sophistication, a good historian’s sensitivity to detail and a flair for large-scale tale-telling that produces work as page-turning as a novel. We are reminded that the Bay of Bengal, the world’s largest, long stood at the heart of global trade and imperial histories—the watery counterpart to the overland silk route that connected the Indian Ocean with Asia, Mediterranean societies and even South America via the flow of goods such as silver and pepper… Read this book for information, for convincing analytic nuance, as a humbling shake-up of one’s worldview, and as a series of heart-stopping tales. -- Caroline Osella * Times Higher Education *Sunil Amrith’s astonishingly researched and lyrically written book evokes and showcases the toils, trials and fortunes of millions of Indians who have made the turbulent expanse of water from Trincomalee, Chennai and Vishakhapatnam to Calcutta, Chittagong, Rangoon, Penang, Malacca and Singapore their karm-bhoomi over the last several centuries. Crossing the Bay of Bengal is, in a very real sense, a life of that Bay itself, as it was buffeted and regulated by the monsoon winds during the long Age of Sail, then harnessed by steamships from the 1870s. -- Shahid Amin * Indian Express *In refocusing on the Bay and restoring a Braudelian sweep to its history, this nicely written and meticulously researched study could prove as timely as it is instructive. -- John Keay * Literary Review *The highlight of this…book is the way Amrith introduces the bay’s early trade routes and encourages further reading into its ancient civilizations—from the medieval Hindu-Buddhist Srivijaya empire of Sumatra, who ruled much of Southeast Asia, to the powerful Chola (southern India) dynasty’s thriving China trade. Such accounts reveal vibrant ‘East-meets-West’ business communities where Arab, Indian and, later, European ships moored alongside Chinese junks for cloth, spices, opium and Mexican silver. Amrith brings these images to life with clear maps and thoughtful research, such as the observations of Portuguese apothecary Tomé Pires, who noted 84 languages ‘from the Middle East to China’ in early 16th-century Melaka. Equally engaging is the way Amrith portrays traders’ study of the bay’s monsoons, and how they intermarried with locals from across the bay to create hybrid cultures and architecture that embraced multiple beliefs and traditions. -- William Wadsworth * South China Morning Post *Admirably ambitious yet eminently readable, Crossing the Bay of Bengal is one of the most engaging works of history to come my way in a long time. -- Amitav Ghosh, writing at amitavghosh.comDespite its many familial, religious, and commercial linkages, perhaps because of its lack of a unifying political structure the region has too often been pushed into the shadows… The author weaves a richly vivid tapestry of a vast movement of people, principally South Indian laborers, sailing eastward across the bay to Burma, Malaysia, and Singapore… Rising sea levels are making new geographical patterns to which the low coastal lands of the Bay of Bengal are especially susceptible. Amrith remarks that the ocean has changed more in the last 30 years than in all of human history… Substantive and gracefully written. -- J. C. Perry * Choice *Amrith covers the historical background, the political and social world of the migrants, and the human suffering: the inhumanity of plantation life, disease and high mortality rates, and the aftermath of the crumbling of the European empires. -- Ravi Shenoy * Library Journal *Amrith uncovers new horizons in oceanic history as he sets sail with Tamil migrants across the turbulent waters of the Bay of Bengal. This exquisitely crafted book deftly traces the migratory patterns and cultural flows that connect South and Southeast Asia while demonstrating the power and limits of human agency in shaping the environmental destiny of the sea. -- Sugata Bose, author of His Majesty’s OpponentExquisitely crafted and exhaustively researched, this book will become a classic in global and oceanic history. Few studies of world history can rival the breathtaking interdisciplinary reach and sheer narrative splendor of this book. -- Isabel Hofmeyr, author of Gandhi’s Printing PressReading this book is pure joy. Beautifully written, with lyrical tenderness and subtle concern for the voices of migrants, Crossing the Bay of Bengal portrays the history of the Bay transformed over epochs, from medieval times to the present, in all its environmental, economic, social, and political complexity. -- David Ludden, author of India and South Asia: A Short History

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Book SynopsisCreativity is crucial to business success. But too often, even the most innovative organization quickly becomes a giant hairball--a tangled, impenetrable mass of rules, traditions, and systems, all based on what worked in the past--that exercises an inexorable pull into mediocrity. Gordon McKenzie worked at Hallmark Cards for thirty years, many of which he spent inspiring his colleagues to slip the bonds of Corporate Normalcy and rise to orbit--to a mode of dreaming, daring and doing above and beyond the rubber-stamp confines of the administrative mind-set. In his deeply funny book, exuberantly illustrated in full color, he shares the story of his own professional evolution, together with lessons on awakening and fostering creative genius.Originally self-published and already a business cult classic, this personally empowering and entertaining look at the intersection between human creativity and the bottom line is now widely available to bookstores. It will be a must-read for any m

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Book SynopsisIn this groundbreaking book, leading executive coach Rene Carayol shares the magic and simplicity of the SPIKE (Strength, Positively, Identified, Kick, Start, Excellence) philosophy. In the world of SPIKE, there are no losers anymore - everyone has something they are great at! The product of 30 years of supporting the growth and development of thousands of individuals and organizations globally, the book brings together a proven formula for personal and business development. The vital and essential ingredient of SPIKE is that everyone has at least one inherent strength. Finding those sometimes hidden strengths and energies, and then mobilizing them for your and other's benefit, is the ultimate aim of this inspiring book.

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Book Synopsis

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Book Synopsis

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Book Synopsis"An excellent 'ready reference' both for copywriters and for those entering the field." -- Robert Goldsborough, Special Projects Director Advertising Age "Holy smoke! This is amazing! A thesaurus for advertising copywriters. Where has it been all my life?" -- Denny Hatch, Editor Target Marketing Six seconds. That's all you have to grab your prospect's attention and make a sale. Use the right phrase or slogan, however, and you've made your sale. Use the wrong one, and you've lost your opportunity . . . maybe forever. Choosing the right phrase or slogan is vital to your success. And so is Phrases That Sell. It's the ultimate resource for anyone needing hands-on, instant access to the key phrases, slogans, and attention grabbers that will gain more attention and sell more product. Organized by category . . . indexed and cross-referenced for ease of use . . . loaded with expert advice on how to write copy that sells, Phrases That Sell covers everything, inclu

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Book SynopsisOffers a version of the comprehensive guide to help any organization go "boundaryless" - and become a company with the ability to quickly, proactively, and creatively adjust to changes in the environment.Table of ContentsForeword by: C. K. Prahalad. Foreword by: Lawrence A. Bossidy. Preface. The Authors. * A New World Order: Rising to the Challenge of New Success Factors. Stepping Up to the Line: How Boundaryless Is Your Organization? Part One: Free Movement Up and Down: Crossing Vertical Boundaries. First Person: Cesar Guajardo, General Director, Praxair Mexico. * Toward a Healthy Hierarchy. Stepping Up to the Line: How Healthy Is Your Organization's Hierarchy? * Rewiring and Retuning the Hierarchy. Part Two: Free Movement Side to Side: Crossing Horizontal Boundaries. First Person: Daniel Vasella, Chairman and CEO, Novartis AG. * Beyond Turf and Territory. Stepping Up to the Line: How Congruent Are Your Organization's Horizontal Boundaries? * Integrating Resources to Serve the Customer. Part Three: Free Movement Along the Value Chain: Crossing External Boundaries. First Person: Jim Madden, President, CEO, and Chairman of the Board, Exult. * Toward Partnership with Customers and Suppliers. Stepping Up to the Line: How Well Linked Is Your Organization's Value Chain? * Strengthening the Value Chain. Part Four: Free Global Movement: Crossing Geographic Boundaries. First Person: Mieko Nishimizu, Vice President, World Bank South Asia Region. * Toward the Global Corporation. Stepping Up to the Line: How Far Along the Path to Globalization Is Your Organization? * Actions for Global Learners, Launchers, and Leaders. * Conclusion: Leading Toward the Boundaryless Organization. Stepping Up to the Line: Are You a Boundaryless Leader? Notes. Index.

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Book SynopsisThis book reveals the three most important capabilities leaders must demonstrate today: the ability to set strategy, empathize with others, and take risksall at the same time. In Head, Heart, and Guts, leadership experts David Dotlich, Peter Cairo, and Stephen Rhinesmithwho teach and coach CEOs and executive teams throughout the worldargue that to be successful in a complex, matrixed, fast-moving world, whole leaders must set strategy, develop trusting relationships with others, and consistently do the right thing based on personal values. Partial leaders, often the product of traditional executive programs, may be successful in the shortrun, but their companies lose over time. Filled with case studies of companies such as Bank of America, Johnson & Johnson, Novartis, and UBS, Head, Heart, and Guts, lays out specific steps and actions for leaders who want to grow beyond their leadership comfort zone and an action plan for companies that want to move beyond tried-and-true Trade Review"balanced, progressive view of leadership." (CPO Agenda, September 2006)Table of ContentsIntroduction. Part One: The Case for Whole Leadership. 1. Whole Leadership Versus Partial Leadership. 2. Developing Leaders the Systemic, Integrated Way. Part Two: Head Leadership. 3. Rethinking the Way We Do Things Around Here. 4. Reframing the Boundaries. 5. Getting Things Done. 6. Developing and Articulating a Point of View. Part Three: Heart Leadership. 7. Balancing People Needs with Business Requirements: Touching All the Bases. 8. Delivering Integrated Solutions Through Trust. 9. Working with and Leading People from Diverse Cultures: Developing True Empathy. 10. Overcoming Personal Derailers in Working with Others. Part Four: Guts Leadership. 11. Taking Risks with Little or No Data. 12. Balancing Risk and Reward. 13. Acting with Unyielding Integrity. Part Five: Mature Leadership. 14. Developing Mature Leaders for the Twenty-First Century. References. About the Authors. Index.

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Book SynopsisBE AS EXCELLENT AS YOU CAN BE In this 5th anniversary edition Kevin Duncan has teamed up with his daughter to produce a thoroughly updated, cross-generational compendium of helpful advice. It draws together 50 ingenious thoughts to improve your attitude and your approach to life and work, with each section now augmented by Rosie Duncan’s informed suggestions about how to apply them. The Excellence Book is a life-affirming handbook to help you be the best you can be – whatever your age or seniority.

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Book SynopsisThis book''s unique perspective stems from its knowledge diamond framework to examine how individuals, communities, organizations and host industries reciprocally influence each other in the course of knowledge work. This highly topical book focuses on work-based projects as a focus for organizational learning. Establishes the link between individual, community, organization and industry learning. Suggests that organizations need to recognise and understand this link if they are to capitalize on project-based learning. Incorporates material on project-based learning in virtual communities. Refers to different examples, such as the film industry, the software industry and the boat building industry. Includes end-of-chapter questions provoking reflection and discussion. Trade Review"In this book the authors bridge a gap in the economic literature with a fresh and lively account of the crucial links among workers, knowledge work, and economic performance. Given the multi-dimensional character of the topic, they do not provide all the answers but they pose questions and guide the reader forward. This book sets the agenda on the knowledge-based economy and the complex relations that drive it." Michael Best, University of Massachusetts Lowell "This book provides an extraordinary integration of literature on knowledge work, accompanied by a large number of cases and stories to illustrate underlying ideas. I can think of no book that offers such a stimulating and thought-provoking blend of theory and practice. Both present and future managers will greatly enjoy this book." Lars Lindkvist, Linköping University "Both scholarly and streetwise, this book does a great job in showing what knowledge work means for the lives of the people who do it, and the performance of the organizations that try to manage it." Harry Scarborough, University of Warwick "A very impressive account of 'knowledge at work' on several levels of analysis: individual, organization, industry, and community; that successfully connects with managerial practice" Joerg Sydow, Free University of Berlin "This book provides unique insights into the drivers behind the knowledge economy, showing how individuals, groups, organizations and industries create and use knowledge. It provides an important and highly readable contribution to contemporary understanding of knowledge and learning processes.” David Gann, Imperial College London "For those of us wilting under the weight of new publications on knowledge and knowledge management this book provides a welcome refuge in what is a busy, crowded and often confusing zone. Not only does it provide a broad ranging and thorough review of the key issues, but it also challenges the reader to reflect on them chapter by chapter. The book recognises what too many others don’t that all the company procedures and IT-based knowledge management systems are just tools and that people are at the centre of the knowledge based economy. The strength of the book lies in its grounding in real work examples and in its consistent use of a framework – the knowledge diamond – which highlights the interdependencies of four key participants in knowledge work: individuals, communities, organizations and industries. It should be useful to both knowledge workers themselves and those that study them." Dr Tim Brady, University of BrightonTable of ContentsPreface. 1. Knowledge Workers and Knowledge Work. Knowledge Work in the Global Economy. What Do Knowledge Workers Do?. Explicit and Tacit Knowledge. Who Owns the Knowledge?. Knowing and Learning. The Interplay of Knowing and Learning. Knowledge Work as Practice. Communication between Practices. Tools for Knowledge Work. Clossed versus Open Perspectives. Participants in Knowledge Work. The Individual. The Community. The Organization. The Industry. The Knowledge Diamond. The Chapters to Follow. Questions for Reflection. 2. Individual Knowledge at Work. Three Ways of Knowing. Knowing-why. Knowing-how. Knowing-whom. Interdependence among the Ways of Knowing. The Individual and the Knowledge Diamond. One Individual and Another. The Individual and the Community. The Individual and the Organization. The Individual and the Industry. Keeping the Individual in View. Other Ways of Knowing?. Free Agency and Trust. Networks and Social Capital. Tools for Individuals. Summary. Questions for Reflection. 3. Community Knowledge at Work. Three Dimensions of Community Activity. Joint Enterprise. Shared Repertoire. Mutual Engagement. Interdependence among the Dimensions. The Community and the Knowledge Diamond. One Community and Another. The Community and the Organization. The Community and the Industry. The Community and the Individual. Keeping the Community in View. Other Meanings of Community. Organizational Communities. Occupational Communities. Community Social Capital. The Returns on Community Social Capital. Community and Inter-Community Knowledge Work. Tools for Communities. Summary. Questions for Reflection. 4. Organizational Knowledge at Work. The Organization's Core Competencies. Organizational Culture. Organizational Capabilities. Organizational Connections. Interdependencies Among the Core Competencies. The Organization and the Knowledge Diamond. One Organization and Another. The Organization and the Individual. The Organization and the Community. The Organization and the Industry. Keeping the Organization in View. Knowledge Transfer in Strategic Alliances. Exploitation versus Exploration. Codification versus Personalization. Closed versus Open Innovation. Tools for Organizations. Summary. Questions for Reflection. 5. Industry Knowledge at Work. Three Attributes of Industry Activity. Industry Milieu. Industry Recipes. Industry System. Interdependence among Industry Attributes. The Industry and the Knowledge Diamond. One Industry and another. The Industry and the individual. The Industry and the community. The Industry and the organization. Keeping the Industry in View. Industry Regions and Regional Advantage. Regional Closure and Brokerage. Knowledge Transfer between Industries. Business Ecosystems. Tools for Industries. Summary. Questions for Reflection. 6. Projects and Knowledge Work. The Evolution of Project-Based Knowledge. Variation: The Beginnings of Exploration. Selection: Between Exploration and Exploitation. Retention: The shift to exploitation. Projects As Episodes in Knowledge Work. Contrasting Project-based Learning Experiences. Low Performance, Low Learning. High Performance, Low Learning. Low Performance, High Learning. High Performance, High Learning. Learning Landscapes and their Beneficiaries. Organizations and Project Organizing. Projects, Practice and "Boundary Objects". Tools for Project Work. Summary. Questions for Reflection. 7. Virtual Knowledge Work. Virtual versus Physical Space. Properties of Virtual Communications. Brokerage and Closure in Virtual Work. Managing Virtual Projects. Working with a Distant Subsidiary. Working on a Complex Project. Selecting Communications Media. Facilitating Cross-Disciplinary Teams. Open Source Software Communities. Grid Computing. From e-Business to Virtual Product Testing. Tools for Virtual Work. Summary. Questions for Reflection. 8. Global Knowledge and Learning. The Global Organization. Harnessing and exploiting local knowledge. Acting Locally, Thinking Globally. Born Global through International Alliances. Knowledge Flows in Global Organizations. The Individual's Role in Global Knowledge Work. The Community's Role in Global Knowledge Work. Local versus Global Knowledge. Accessing Global Knowledge Workers. An Integrative Model. Tools for Global Knowledge Work. Summary. Questions for Reflection. 9. Intellectual Property in Knowledge Work. Intellectual Property and the Knowledge Diamond. The Individual. The Community. The Organization. The Industry. A Changing Global Context. Individual-Organization Conflict. Contrasting Organizational Strategies. National Initiatives. Open Knowledge Sharing. An Intellectual Property Paradox. Tools Related to Intellectual Property. Knowledge Policy in the Corporate World. Summary. Questions for Reflection. 10. Participating in the Knowledge Economy. The Knowledge Diamond at Work. Why, How and with Whom We Work. Conditions Underlying Knowledge Work. Alignment. Conflict. Open Versus Closed Positions. Process Behind Knowledge Work. Making and Sustaining Connections. The evolution of projects. Collaboration Over the Web. Contributing to Global Knowledge Work. Developing Intellectual Property. Using the Knowledge Work Tool-kit. Playing Parallel Roles. A Final Message. Questions for Reflection. Bibliography. Index.

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Book SynopsisFeeling stuck? Find out how to work toward the career of your dreams If you're slogging through your days in a boring or unrewarding job, it may be time to make a big change. Careers For Dummies is a comprehensive career guide from a top career coach and counselor that will help you jump start your career and your life. Dive in to learn more about career opportunities, with a plethora of job descriptions and the certifications, degrees, and continuing education that can help you build the career you've always wanted. Whether you're entering the workforce for the first time or a career-oriented person who needs or wants a change, this book has valuable information that can help you achieve your career goals. Find out how you can build your personal brand to become more attractive to potential employers, how to create a plan to get from here to there on your career path, and access videos and checklists that help to drive home all the key points. If you're not happy in your day-to-dayTable of ContentsForeword xv Introduction 1 Part 1: Finding Your Place in the Work World 5 Chapter 1: Understanding Today’s and Tomorrow’s World of Work 7 Chapter 2: Finding What Makes You Special 17 Part 2: The Careers Catalog 27 Chapter 3: People Careers 29 Chapter 4: Word Careers 45 Chapter 5: People+Word Careers 53 Chapter 6: STEM Careers (Science, Technology, Engineering, and Math) 73 Chapter 7: STEM + People or Word Careers 91 Chapter 8: Hands-On Careers 113 Chapter 9: Self-Employment Careers 133 Chapter 10: Making Your Choice 155 Part 3: Getting Trained, Getting Confident 163 Chapter 11: Getting Trained by Degrees 165 Chapter 12: Getting Trained Without a Degree 179 Chapter 13: Getting Emotionally Solid 193 Part 4: Landing a Good Job Faster 205 Chapter 14: Writing Your Way to a Good Job 207 Chapter 15: Getting an “In” 221 Chapter 16: The Relaxed-Yet-Successful Job Interview 237 Chapter 17: One (Hard) Week to a Good Job 247 Chapter 18: Negotiating Wisely 259 Part 5: Succeeding in Your Career 269 Chapter 19: Becoming a Beloved Employee 271 Chapter 20: Building a Name for Yourself 285 Chapter 21: Managing the Bugaboos: Time and Stress 293 Chapter 22: The Career Changer 301 Chapter 23: Finding Your Foundation 315 Chapter 24: What’s Ahead? 321 Part 6: The Part of Tens 325 Chapter 25: Ten Ultrafast Ways to Land a Job 327 Chapter 26: Ten Career Myths 335 Chapter 27: Ten (+ 5) Preachy Pleas 339 Index 345

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Book SynopsisIn 2017, there will be almost 57 million expatriates worldwide. While the number of corporate expat assignments is growing steadily, these assignments are expensive and fail all too often for avoidable reasons. Many expats move with minimal preparation, have unrealistic expectations, and are left with insufficient resources to deal with the practical and emotional implications of a move. The result: failed moves, stressed families, and damaged careers. This book addresses a growing need to prepare people for making successful moves Adjusting to a new environment and culture, immersing oneself into a new life - both professional and private - navigating culture shock, defining and maintaining a sense of home, these are all big challenges.Trade Review"This book is a great 'how-to' for anyone considering a global move. Katia Vlachos highlights the need for leaders to pay as much attention to planning for potential lifestyle, support system, and cultural changes as they do for taking the new role. Neglecting to do this can lead to unhappiness and frustration in the initial stages of the move, potential underperformance, and, in extreme cases, even failure in the new job." --Alan Watts, president, Asia-Pacific, Hilton "An amazingly complete book that looks at the needs of adults as well as children in any global move. It includes thoughtful advice wise movers must consider in order to maintain emotional and physical balance during this time. A Great Move is replete with solid, practical suggestions for what all members of the family can do to not only move well, but also thrive in the new place. For all those planning to move, this book is invaluable." --Ruth E. Van Reken, co-author of Third Culture Kids: Growing Up Among Worlds "A Great Move is everything you need to make a successful expatriate assignment. With all the bases covered, Katia superbly captures the fundamental thoughts, emotions and drivers crucial in deciding to leave the comfort of your home (or country), enjoying the assignment adventure, all while achieving your personal and professional goals." --Paul Kelly, global relocation & integration program manager, Intel Corporation "Finally, a book about moving abroad that addresses the social, emotional and psychological, along with the physical, practical and career considerations! A Great Move covers all the bases, outlining the five areas that truly matter and demand your attention as you move through the stages of deciding, preparing, moving and settling in a different country or culture. The balance between information, empathy and guidance is perfect, with stories of actual expat experiences woven throughout, along with snapshot assessments, chapter checklists and common mistakes. This book will help you create the conditions for having the challenging, yet compulsory caring conversations, connection and clarity needed when considering an international move, and the tools to help make the ensuing transitions shorter, softer and steadier." --Linda Janssen, author of The Emotionally Resilient Expat: Engage, Adapt and Thrive Across Cultures "The stories she shares of expat couples and families illustrate most eloquently the real pressures expats face, especially the spouses who often have to cope with culture shock and child care on their own." --Reviewed by Jack Magnus for Readers' Favorite "Get A Great Move if there's a big move coming soon -- or find it even if there are no plans to pull up stakes. This great and helpful guide just might inspire a life-changing adventure." --Reviewed by Greg Rideout for IndieReader "I really enjoyed reading this book because it was extremely thorough in its content. At the end of each chapter, the reader is given a checklist of questions to answer. I found these questions to be very helpful. It also has a big checklist at the end of the book that I think anyone who is moving should use. The book has a very organized feel to it and Vlachos includes several resources in the back of the book. A Great Move is the Little Black Book when it comes to becoming an expat." --Reviewed by Kristi Elizabeth for San Francisco Book Review "A Great Move is the perfect guide for anyone who is thinking about moving to another country. Author Katia Vlachos does a fantastic job of breaking down each step of moving, including the emotional aspects. She also shares with the reader the mistakes that other expats have made. I found the real-life stories to be quite interesting." --Manhattan Book Review

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Book SynopsisThe Seventh Edition of Business Forecasting is the most practical forecasting book on the market with the most powerful software-Forecast X.This edition presents a broad-based survey of business forecasting methods including subjective and objective approaches. As always, the author team of Keating and Wilson deliver practical how-to forecasting techniques, along with dozens of real world data sets while theory and math are held to a minimum.Table of ContentsChapter 1: Introduction to Business Forecasting and Predictive Analytics Chapter 2:The Forecast Process, Data Considerations, and Model Selection Chapter 3:Extrapolation 1. Moving Averages and Exponential Smoothing Chapter 4:Extrapolation 2. Introduction to Forecasting with Regression Trend Models Chapter 5:Explanatory Models 1. Forecasting with Multiple Regression Causal Models Chapter 6:Explanatory Models 2. Time-Series Decomposition Chapter 7:Explanatory Models 3. ARIMA (Box-Jenkins) Forecasting Models Chapter 8:Predictive Analytics: Helping to Make Sense of Big Data Chapter 9:Classification Models: The Most Used Models in Analytics Chapter 10:Ensemble Models and Clustering Chapter 11:Text Mining Chapter 12:Forecast/Analytics Implementation

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Book SynopsisTable of ContentsForeword ix Acknowledgments xi Author’s Note xiii Prologue 1 Chapter 1 Man-Made Famine 5 Chapter 2 School Cut Short 21 Chapter 3 Storm of Revolution 35 Chapter 4 Turmoil Under Heaven 53 Chapter 5 Exiled to the Gobi 77 Chapter 6 Digging for Potatoes 93 Chapter 7 War Is Coming 109 Chapter 8 Repairing the Earth 123 Chapter 9 Battling Frozen Lake 137 Chapter 10 The Longest Night 159 Chapter 11 Unforgettable Movie Night 173 Chapter 12 Barefoot Doctor 185 Chapter 13 Brickmaking the Ancient Way 213 Chapter 14 Petition to Mao 237 Chapter 15 Pigs Don’t Fly 249 Chapter 16 Half the Sky 267 Chapter 17 Desert Dreams of College 281 Chapter 18 Last Convulsions of the Revolution 305 Chapter 19 Roads to Rome 331 Chapter 20 Old Gold Mountain 345 Chapter 21 The People’s Republic of Berkeley 379 Chapter 22 Ivy League Professor 403 Epilogue 437 Index 445

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Book SynopsisKyudo is the ancient martial art of archery that originated from the samurai class of feudal Japan. Today, it continues to be practiced bu thousands of people worldwide, including the author of this book. Kyudo has a particular teaching: "Right shooting always results in a hit." This means that you shouldn't worry about simply hitting the target; instead, you should focus your energy and will-power on proper mindset and form. In doing so, this 'right-shooting' will naturally result in a hit. This book applies the wisdom of Kyudo to business. In our companies, we are all under the pressure of profit margins, sales targets, efficiency, and relationships. The philosophy of Kyudo gives us new perspectives and solutions to the struggles and worries that anyone can fall prey to in their business and career.

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Book SynopsisThe definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin.

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Book SynopsisWin clients and customers who are already being serviced by your competition.

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Book Synopsis Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that brin

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Book SynopsisEven now, in the 21st century, women continue to be paid less than men, are still notably absent from the executive suites, and among entrepreneurs, receive only a tiny fraction of venture capital. The struggle for equality is not yet over -- and it's up to women to take positive action for change.Table of Contents "1. The Power of Expectations 2. The Power of a ""Go for It"" Attitude 3. The Power of 20/20 Vision 4. The Power of Communicating Like a Pro 5. The Power of Pizzazz: Creating Personal Charisma 6. The Power of a Blended Leadership Style 7. The Power of Planning 8. The Power of a Turbocharged Career 9. The Power of Balance 10. The Power of Advocacy 11. The Power of Money 12. A Vision for the Future"

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Book SynopsisINSTANT #1 NEW YORK TIMES BESTSELLERThe roadmap for finding purpose, meaning, and success as we age, from bestselling author, Harvard professor, and the Atlantic''s happiness columnist Arthur Brooks.Many of us assume that the more successful we are, the less susceptible we become to the sense of professional and social irrelevance that often accompanies aging. But the truth is, the greater our achievements and our attachment to them, the more we notice our decline, and the more painful it is when it occurs.What can we do, starting now, to make our older years a time of happiness, purpose, and yes, success?At the height of his career at the age of 50, Arthur Brooks embarked on a seven-year journey to discover how to transform his future from one of disappointment over waning abilities into an opportunity for progress.From Strength to Strengthis the result, a practical roadmap for the rest of your life.Drawing on social science, philosophy, biography, theology, and eastern wisdom, as well as dozens of interviews with everyday men and women, Brooks shows us that true life success is well within our reach. By refocusing on certain priorities and habits that anyone can learn, such as deep wisdom, detachment from empty rewards, connection and service to others, and spiritual progress, we can set ourselves up for increased happiness.Read this book and you, too, can go from strength to strength.

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Book SynopsisLearn how to thrive on uncertainty instead of merely managing itâfrom the resiliency expert and author of PIVOTIn his #1 bestselling guide to resilience, Pivot, business and personal development expert Adam Markel showed how building resilience can supercharge your life and career. Now, in Change Proof, he shows how you can move beyond managing change to actively embracing itâand actually using times of uncertainty, crisis and chaos to create opportunities and stimulate positive growth.Broken down into four parts, Change Proof explores the dynamics of change and provides a model of how to create the mindset that embraces it fully. Using case studies, current research and his years of experience as an expert in the integration of business and personal development, Markel uses real-life scenarios to illuminate the lessons in engaging chapters that include: The Myth of Balance The Resilience Bank Account Recovery vs. Burnout

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Book SynopsisGet out of your own way and bring your ideas to life! Exactly Where to Start is a playbook for everyone with a great idea, everyone with a goal in mind, and everyone with a specific destination but no journey. We've been told all our lives that good things come to those who waitbut that's a myth. Good things come to those who do. Too often, we get stuck in the getting ready stage: research, analysis, brainstorming, and more research; we feel like we need to know everything there is to know about what we want to do before we ever take the first steps. Meanwhile, the people who actually go out and do the thing are taking risks, learning lessons, and making strides toward their goals every single day. Isn't it time you joined them? This book coaches you through the journey with precise, actionable steps that help you take that all-important first leap and keep the momentum going. Discard the distractions, break through the overwhelm, and get goTable of ContentsThe Secret Handshake of the Self-Made Man xiii Chapter 1: Getting Started 2 Chapter 2: Stop Waiting for Permission 14 Chapter 3: Stare Down the Monster 26 Chapter 4: Make It Work on Paper 44 Chapter 5: Give Yourself a Fine Reputation to Live Up To 56 Chapter 6: Build Your Squad 66 Chapter 7: Progress Beats Perfection 78 Chapter 8: Indecision Is the Enemy 98 Chapter 9: Upgrade Your Operating System 112 Chapter 10: Control Your Controllables 124 A Final Thought 138 Acknowledgments 141 About the Author 145 A Shameless Plug 149 Index 151

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Book SynopsisIt’s no good having a good idea if you cannot communicate it to someone else. John Simmons, in this stimulating and readable book, demonstrates how we can write and use words more creatively and persuasively in business today. From differentiating your company from another, to injecting life and vibrancy into your products and services, to writing everyday emails, this cult business book by the modern-day guru of business writing (now released as a new 21st anniversary edition) shows ways in which we can use words to gain competitive advantage in business life through “tone of voice”. John Simmons’ method of writing powerfully for business is based on his “WE, ME, THEM and IT” model, which over the past 25 years has been adopted by tens of thousands of marketers and other professionals around of the world. Simmons argues that effective business writing is about learning to love writing and words, and bringing more of our real selves to working life.

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Book SynopsisAgile Practice Guide has been developed as a resource to understand, evaluate, and use agile and hybrid agile approaches. This practice guide provides guidance on when, where, and how to apply agile approaches and provides practical tools for practitioners and organizations wanting to increase agility. This practice guide is aligned with other PMI standards, including A Guide to the Project Management Body of Knowledge (PMBOK Guide) sixth edition, and was devel-oped as the result of collaboration between the Project Man-agement Institute and the Agile Alliance.

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Book SynopsisHave you ever looked back and wished you'd been braver? Today's culture of fear is constantly bombarding you with reasons to play it safe. Yet, is it keeping you living too safely, procrastinating and not taking the very actions that would help you enjoy greater self-confidence, professional success and personal fulfillment. If you ever hold back from making changes or taking chances, Stop Playing Safe is for you. In this fully updated ''post-pandemic'' edition, Dr Margie Warrell challenges you to ''rethink risk'' and back your boldest goals with braver action. Drawing on her diverse global experience working in coaching, psychology and with trailblazing leaders such as Richard Branson and Bill Marriott, this book will empower you to master fear and ''take the chance'' when it matters most. Margie will get to the heart of what's holding you back, giving you proven strategies to: find your ''Why'' to do more

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Book SynopsisUnlock your inner audacity and become the leader you were born to be Women are often told that dreaming bigger and exuding confidence is the key to achieving professional success. While big dreams and confidence might get you started, they wonât fuel you throughout the marathon and over the finish line. In order to keep going through thick and thin, you need audacity. Youâre Kind of a Big Deal provides the strategies, tools, and inspiration you need to power up your potential, break free from limiting beliefs, and make your biggest dreams a reality. International keynote speaker and successful entrepreneur Erin King helps you step into the role of CEO of your own life and better execute your responses to challenging feedback from the world around you, so you can: Move through any and all obstacles between you and your goals Be more present, honest, and authentic in your professional and personal life Increase you

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Book SynopsisGet the targeted practice you need to excel on the Social Studies section of the GED test!To achieve a high score on the GED test, you must excel on the Social Studies section of the exam. Packed with drills and skill-building exercises, this up-to-date workbook provides you with comprehensive practice for every Social Studies topic covered on the test. A pretest allows you to assess your strengths and weaknesses, and a posttest closely modeled on the real exam shows you what to expect on test day.Features: New: Review questions on critical thinking and reasoning match latest test New: Appendix covers the most important vocabulary for the Social Sciences section of the test More than 300 Social Studies questions in a variety of formats to provide extensive practice Includes a pretest and posttest to determine exam readiness The Flashcard App includes 100 flashcards to help you review all four test sections

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Book SynopsisPervasive, data is a unique organisational resource, and this distinction warrants its own strategy. Data, representing your single non-depletable, non-degradable, durable strategic asset, is likely also your most poorly leveraged and underutilised organisational asset. Lack of talent, barriers in organisational thinking, and seven specific data sins prevent most organisations from benefiting fully from their data asset investments. Solving these prerequisites will allow your organisation to: Improve your organisations data; Improve the way your people use data; and Improve the way your people use data to achieve your organisational strategy. This method better focuses data and thinking in direct support of strategic objectives. After eliminating necessary prerequisites, organisations can develop a disciplined and repeatable means of improving their data, literacy, standards, and controls using data governance practices. Once in place, the process (based on the theory of constraints) becomes a variant of lather, rinse, and repeat. Several complementary concepts covered include: An overview of data strategy prerequisites; A repeatable process for identifying and removing data constraints; Why data strategy is necessary for effective data governance; Balancing operational results with capability development; An objective definition of data-centric thinking; and Ways to monetise these efforts.

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Book SynopsisThe innovation management classic returns for todayâs fully digitized worldWhen legendary business thought leaders C.K. Prahalad and M.S. Krishnan first published The New Age of Innovation, the book was instantly lauded as one of the most forward-looking business guides of the year. Now, ten years later, their predictions that advanced technologies would transform every business in every industry have been borne out. And their lessons for managing the software revolution are more critical today than ever. The New Age of Innovation provides the insights and practices you need to drive profits and growth in todayâs interconnected, software-dominated worldâa world where companies partner with customers to create value. Youâll learn how to: âAlign all software systems within your companyâMeasure individual behavior using smart analyticsâTable of ContentsForeword to the Paperback EditionAcknowledgmentsIntroductionChapter 1: The Transformation of BusinessChapter 2: Business Processes: The Enablers of InnovationChapter 3: Analytics: Insights for InnovationChapter 4: It Matters: Technical Architecture for InnovationChapter 5: Organizational Legacies: Impediments to Value CreationChapter 6: Efficiency and Flexibility: Managing the TensionChapter 7: Dynamic Reconfiguration of TalentChapter 8: An Agenda for Managers: Focus on the Essence of InnovationNotesIndex

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Book SynopsisTable of ContentsForeword xiii Acknowledgments xvii Chapter One – Introduction to the Second Edition 1 We All Practice Conflict Resolution Daily 3 Diagnosis: Finding the Root Causes of Conflict 4 Theories vs. Models in a Practice Profession 6 A Wide Range of Conflict Analysis Models 9 Becoming a Reflective Practitioner 11 Summary 13 How to Use This Book 14 Chapter Two – Overview of the Models 17 Why These Nine Models? 17 Model #1—The Stairway (Interests/Rights/Power) Model 18 Model #2—The Triangle of Satisfaction 18 Model #3—The Circle of Conflict 19 Model #4—The Dynamics of Trust 19 Model #5—The Law of Reciprocity 20 Model #6—The Loss Aversion Bias 20 Model #7—The Boundary Model 21 Model #8—The Social Styles Model 22 Model #9—Moving Beyond Conflict 22 Chapter Three – The Conflict Story: A Case Study 23 A Case Study 23 Chapter Four – Model #1: The Stairway (Interests/Rights/Power) 27 Background of the Stairway Model 27 Diagnosis with the Stairway Model 27 Case Study: The Stairway Diagnosis 32 Strategic Direction from the Stairway Model 33 Case Study: Stairway Strategic Direction 35 Assessing and Applying the Stairway Model 36 Practitioner’s Worksheet for the Stairway Model 37 Additional Case Study—Stairway Model 38 Chapter Five – Model #2: The Triangle of Satisfaction 43 Background of the Triangle Model 43 Diagnosis with the Triangle of Satisfaction 43 Case Study: Triangle of Satisfaction Diagnosis 45 Strategic Direction from the Triangle of Satisfaction 49 Case Study: Triangle of Satisfaction Strategic Direction 52 Assessing and Applying the Triangle of Satisfaction Model 55 Practitioner’s Worksheet for the Triangle of Satisfaction Model 57 Additional Case Study: Triangle of Satisfaction 59 Chapter Six – Model #3: The Circle of Conflict 67 Background of the Circle of Conflict Model 67 Diagnosis with the Circle of Conflict 67 Case Study: Circle of Conflict Diagnosis 72 Strategic Direction from the Circle of Conflict 75 Case Study: Circle of Conflict Strategic Direction 76 Assessing and Applying the Circle of Conflict Model 79 Practitioner’s Worksheet for the Circle of Conflict Model 81 Additional Case Study—Circle of Conflict 85 Chapter Seven – Model #4: The Dynamics of Trust 95 Background of the Trust Model 95 Diagnosis with the Trust Model 99 Case Study: Trust Model Diagnosis 104 Strategic Direction from the Trust Model 107 Case Study: Trust Model Strategic Direction 115 Assessing and Applying the Trust Model 118 Practitioner’s Worksheet for the Trust Model 119 Additional Case Study: Trust Model 120 Chapter Eight – Model #5: The Law of Reciprocity 129with Cal Furlong Background of the Natural Laws 129 The Law of Reciprocity 130 Diagnosis with the Law of Reciprocity 134 Case Study: Reciprocity Diagnosis 136 Strategic Direction from the Law of Reciprocity 137 Case Study: Reciprocity Strategic Direction 139 Assessing and Applying the Law of Reciprocity 140 Additional Case Study—Law of Reciprocity 141 Chapter Nine – Model #6: The Loss Aversion Bias 143with Cal Furlong Background of the Loss Aversion Bias 143 Diagnosis with the Loss Aversion Bias 146 Case Study: Loss Aversion Diagnosis 148 Strategic Direction from the Loss Aversion Bias 150 Case Study: Loss Aversion Strategic Direction 156 Assessing and Applying the Loss Aversion Bias 157 Additional Case Study—Loss Aversion 157 Chapter Ten – Model #7: The Boundary Model 161 Background of the Boundary Model 161 Diagnosis with the Boundary Model 161 Case Study: Boundary Model Diagnosis 165 Strategic Direction from the Boundary Model 167 Case Study: Boundary Model Strategic Direction 168 Assessing and Applying the Boundary Model 170 Practitioner’s Worksheet for the Boundary Model 170 Additional Case Study: Boundary Model 172 Chapter Eleven – Model #8: The Social Style Model 179 Background of the Social Style Model 179 Diagnosis with the Social Style Model 181 Case Study: Social Style Diagnosis 185 Strategic Direction from the Social Style Model 187 Case Study: Social Style Strategic Direction 193 Assessing and Applying the Social Style Model 194 Practitioner’s Worksheet for the Social Style Model 195 Additional Case Study: Social Style Model 197 Chapter Twelve – Model #9: Moving Beyond the Conflict 203 Background of the Moving Beyond Model 203 Diagnosis with the Moving Beyond Model 205 Case Study: Moving Beyond Diagnosis 209 Strategic Direction from the Moving Beyond Model 213 Case Study: Strategic Direction with the Moving Beyond Model 218 Assessing and Applying the Moving Beyond Model 225 Practitioner’s Worksheet for the Moving Beyond Model 225 Additional Case Study—Moving Beyond Model 226 Chapter Thirteen – Conclusion 231 Index 233

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Book SynopsisOrganization structures do not fail, says Jay Galbraith, but management fails at implementing them correctly. This is why, he explains, the idea that the matrix does not work still exists today, even among people who should know better. But the matrix has become a necessary form of organization in today''s business environment. Companies now know that if they have multiple product lines, do business in multiple countries, and serve many customer segments through a variety of channels, there is no way they can avoid some kind of a matrix structure and the question most are asking is How do we learn how to operate the matrix effectively? In Designing Matrix Organizations That Actually Work, Galbraith answers this and other questions as he shows how to make a matrix work effectively.Table of ContentsPreface viii Introduction: Matrix Organizations: What Are They? Where Did They Come From? 1 What Is a Matrix? 3 What Are the Origins of the Matrix? 7 What Happened? 10 The Star Model 12 Implications of the Star Model 17 Part One: Simple Matrix Organizations 21 1. Simple Matrix Structures 25 Two-Dimensional Structures 25 Pharmaceutical R&D Lab Example 35 Summary 40 2. The Two-Hat Model 41 What Is the Two-Hat Model? 41 Examples of Two-Hat Structures 44 Summary 50 3. The Baton Pass Model 51 The Consumer Goods Model 51 The Pharmaceutical Model 54 Summary 63 4. The Matrix Within a Matrix 65 Design Challenges of the Matrix Within a Matrix 65 Matrix Within a Matrix at the Corporate Level 69 Mars Pet Food Example 70 Summary 73 5. Balancing Power and Defining Roles 75 Designing Power Bases 75 Roles and Responsibilities 82 Summary 85 Part Two: Complex Matrix Structures 87 6. The Three-Dimensional Matrix 91 International Strategy 91 The Geography-Dominant Matrix 98 The Balanced Matrix 102 The Business-Dominant Matrix 106 Differentiated Structures 107 Other Three-Dimensional Models 109 Summary 112 7. More Complex Matrix Structures 115 Global Account Teams 115 The Front-Back Hybrid Model 116 Summary 126 8. The IBM Structure 129 The IBM Front-Back Hybrid 129 More Complexity? 136 Summary 137 Part Three: Completing the Star Model 139 9. Communication in the Matrix 143 Informal Communication 144 Formal Communication 145 Summary 150 10. Planning and Coordination Processes 153 Goal Alignment, Dispute Resolution, and Coordination Mechanisms 153 Summary 160 11. Planning Processes in the Complex Matrix 161 What About Complex Matrix Designs? 161 Get the System in a Room 172 Online Processes 175 Summary 178 12. Human Resources Policies 179 Human Capital 180 Social Capital 196 Summary 199 13. Leadership in a Matrix Organization 201 Seeing That Conflicts Are Resolved 202 Managing the Top Team 208 Balancing Power 210 Summary 213 14. Implementing a Matrix 215 Using the Star Model 215 Building Capabilities 218 Summary 229 15. A Synopsis of Matrix Capabilities 231 Epilogue: Personal Stories: The Uses and Abuses of the Matrix 235 Early Phase: “What Is a Matrix, Anyway?” 235 Matrix Takes Off and Becomes Trendy 239 The Phase of Decline 243 The Stealth Matrix Phase 245 Today: Matrix Out of the Closet 247 References 249 About the Author 251 Index 253

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Book SynopsisTrade ReviewCo-Winner of the 2016 Schumpeter Prize Competition, International Joseph A. Schumpeter Society "Essential reading for anyone who wants to understand the broader context in which the explosion of Internet-related innovation occurred."--Marc Levinson, Wall Street Journal "A welcome, well-conceived contribution to the history of technology."--Kirkus "Exciting reading."--Borsen "Definitely recommended."--Tyler Cowen, Marginal Revolution "This is the best book yet about the rise of the Internet."--David Warsh, Economic Principals "[A] detailed history of the Internet."--Foreign Affairs "Immensely informative."--Philadelphia Inquirer "Greenstein is not simply telling a colorful and important story. His analysis systematically explores why innovation and commercialization of the Internet emerged and evolved as it did and why innovation from the edges thrived and was so important."--Jonathan David Aronson, Journal of CommunicationTable of ContentsINTRODUCTION 1 1 Ubiquitous Clicks and How It All Started 3 THE TRANSITION 31 2 The White House Did Not Call 33 3 Honest Policy Wonks 65 4 A Taste of Champaign 97 5 Unleashing Commercial Iconoclasts 130 THE BLOSSOMING 157 6 How Not to Start a Gold Rush 159 7 Platforms at the Core and Periphery 187 8 Overcoming Two Conundrums 215 9 Virulent Word of Mouse 243 10 Capital Deepening and Complements 272 EXPLORATION AND RENEWAL 301 11 Bill Votes with a Veto 303 12 Internet Exceptionalism Runs Rampant 335 13 The Paradox of the Prevailing View 365 14 The High Cost of a Cheap Lesson in Wireless Access 392 EPILOGUE 417 15 Enabling Innovation from the Edges 419 Acknowledgments 443 References 447 Index 465

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Book SynopsisA straightforward, non-technical guide to the next major marketing tool Artificial Intelligence for Marketing presents a tightly-focused introduction to machine learning, written specifically for marketing professionals. This book will not teach you to be a data scientistbut it does explain how Artificial Intelligence and Machine Learning will revolutionize your company''s marketing strategy, and teach you how to use it most effectively. Data and analytics have become table stakes in modern marketing, but the field is ever-evolving with data scientists continually developing new algorithmswhere does that leave you? How can marketers use the latest data science developments to their advantage? This book walks you through the need-to-know aspects of Artificial Intelligence, including natural language processing, speech recognition, and the power of Machine Learning to show you how to make the most of this technology in a practical, tactical way. Simple illuTable of ContentsForeword by Tom Davenport xiii Preface xvii Acknowledgments xix Chapter 1 Welcome to the Future 1 Welcome to Autonomic Marketing 3 Welcome to Artificial Intelligence for Marketers 3 Whom Is This Book For? 5 The Bright, Bright Future 6 Is AI So Great if It’s So Expensive? 7 What’s All This AI Then? 9 The AI Umbrella 9 The Machine that Learns 10 Are We There Yet? 14 AI-pocalypse 15 Machine Learning’s Biggest Roadblock 23 Machine Learning’s Greatest Asset 24 Are We Really Calculable? 56 Chapter 2 Introduction to Machine Learning 59 Three Reasons Data Scientists Should Read This Chapter 59 Every Reason Marketing Professionals Should Read This Chapter 60 We Think We’re So Smart 60 Define Your Terms 61 All Models Are Wrong 62 Useful Models 64 Too Much to Think About 66 Machines Are Big Babies 68 Where Machines Shine 69 Strong versus Weak AI 71 The Right Tool for the Right Job 72 Make Up Your Mind 88 One Algorithm to Rule Them All? 89 Accepting Randomness 92 Which Tech Is Best? 94 For the More Statistically Minded 94 What Did We Learn? 101 Chapter 3 Solving the Marketing Problem 103 One-to-One Marketing 105 One-to-Many Advertising 107 The Four Ps 108 What Keeps a Marketing Professional Awake? 109 The Customer Journey 111 We Will Never Really Know 111 How Do I Connect? Let Me Count the Ways 114 Why Do I Connect? Branding 117 Marketing Mix Modeling 119 Econometrics 121 Customer Lifetime Value 121 One-to-One Marketing—The Meme 122 Seat-of-the-Pants Marketing 123 Marketing in a Nutshell 124 What Seems to Be the Problem? 126 Chapter 4 Using AI to Get Their Attention 128 Market Research: Whom Are We After? 128 Marketplace Segmentation 131 Raising Awareness 141 Social Media Engagement 155 In Real Life 158 The B2B World 158 Chapter 5 Using AI to Persuade 165 The In-Store Experience 168 On the Phone 178 The Onsite Experience—Web Analytics 179 Merchandising 186 Closing the Deal 188 Back to the Beginning: Attribution 193 Chapter 6 Using AI for Retention 200 Growing Customer Expectations 200 Retention and Churn 202 Many Unhappy Returns 204 Customer Sentiment 208 Customer Service 209 Predictive Customer Service 216 Chapter 7 The AI Marketing Platform 218 Supplemental AI 218 Marketing Tools from Scratch 221 A Word about Watson 224 Building Your Own 230 Chapter 8 Where Machines Fail 232 A Hammer Is Not a Carpenter 232 Machine Mistakes 235 Human Mistakes 241 The Ethics of AI 247 Solution? 258 What Machines Haven’t Learned Yet 260 Chapter 9 Your Strategic Role in Onboarding AI 262 Getting Started, Looking Forward 264 AI to Leverage Humans 272 Collaboration at Work 274 Your Role as Manager 276 Know Your Place 282 AI for Best Practices 286 Chapter 10 Mentoring the Machine 289 How to Train a Dragon 290 What Problem Are You Trying to Solve? 291 What Makes a Good Hypothesis? 294 The Human Advantage 297 Chapter 11 What Tomorrow May Bring 305 The Path to the Future 307 Machine, Train Thyself 308 Intellectual Capacity as a Service 308 Data as a Competitive Advantage 310 How Far Will Machines Go? 316 Your Bot Is Your Brand 319 My AI Will Call Your AI 321 Computing Tomorrow 325 About the Author 327 Index 329

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