Soft skills and dealing with other people Books

Book SynopsisA practical guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, Radical Candor shows you how to be successful while retaining your integrity and humanity. From Kim Scott, former manager at Google and Apple, and CEO coach to Silicon Valley.'Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives.' – Sheryl Sandberg, author of Lean InIf you don't have anything nice to say then don't say anything at all . . . right?While this advice may work for home life, as Kim Scott has seen first hand, it is a disaster when adopted by managers in the work place.Scott earned her stripes as a highly successful manager at Google before moving to Apple where she developed a class on optimal management. Radical Candor draws directly on her experiences at these cutting edge companies to reveal a new approach to effective management that delivers huge success by inspiring teams to work better together by embracing fierce conversations.Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism – delivered to produce better results and help your employees develop their skills and increase success.Great bosses have a strong relationship with their employees, and Scott has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters.Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people love both their work and their colleagues, and are motivated to strive to ever greater success.Featuring a new preface, afterword and Radically Candid Performance Review Bonus Chapter, the fully revised & updated edition of Radical Candor is packed with even more guidance to help you improve your relationships at work.Trade ReviewReading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives -- Sheryl Sandberg, author of Lean InKim Scott has a well-earned reputation as a kickass boss and a voice that CEOs take seriously. In this remarkable book, she draws on her extensive experience to provide clear and honest guidance on the fundamentals of leading others: how to give (and receive) feedback, how to make smart decisions, how to keep moving forward, and much more. If you manage people - whether it be 1 person or a 1,000 - you need Radical Candor. Now. -- Daniel Pink, author of the New York Times bestseller DriveI raced through Radical Candor - it's thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott's own experiences at places like Apple, Google, and various start-ups. Indispensable. -- Gretchen Rubin, author of the New York Times bestseller The Happiness ProjectTable of ContentsIntroduction - i: INTRODUCTION Section - ii: HOW TO USE THIS BOOK Unit - 1: PART I A NEW MANAGEMENT PHILOSOPHY Chapter - 1: BUILD RADICALLY CANDID RELATIONSHIPS: Bringing your whole self to work Chapter - 2: GET, GIVE, AND ENCOURAGE GUIDANCE: Creating a culture of open communication Chapter - 3: UNDERSTAND WHAT MOTIVATES EACH PERSON ON YOUR TEAM: Helping people take a step in the direction of their dreams Chapter - 4: DRIVE RESULTS COLLABORATIVELY: Telling people what to do doesn’t work Unit - 2: PART II TOOLS & TECHNIQUES Chapter - 5: RELATIONSHIPS: An approach to establishing trust with your direct reports Chapter - 6: GUIDANCE: Ideas for getting/giving/encouraging praise & criticism Chapter - 7: TEAM: Techniques for avoiding boredom and burnout Chapter - 8: RESULTS: Things you can do to get stuff done together—faster Section - iii: GETTING STARTED Acknowledgements - iv: ACKNOWLEDGMENTS Index - v: INDEX

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Book SynopsisThe 10th anniversary edition of the classic guide to handling life''s toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:- The what happened conversation (what do we believe was said and done)- The feelings conversation (the emotional impact on everyone involved) - The identity conversation (what does this mean for everyone''s opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, pro

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Book SynopsisFrom internationally bestselling author and retired FBI agent Joe Navarro, a ground-breaking look at the five powerful principles that set exceptional individuals apartJoe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you.Be Exceptionaldistils a lifetime of experience into five principles that outstanding individuals live by:Self-Mastery:To lead others, you must first demonstrate that you can lead yourself.Observation:Apply the same techniques used by the FBI to quickly and accurately assess any situation.Communication:Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.Action:Build shared purpose and lead by example.Psychological Comfort:Discover the secret ingredient of exceptional individuals.Be Exceptionalis the culmination of Joe Navarro's decades spent

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Book Synopsis'An empowering guide'Laura Bates'A great, thought-provoking read'Stephanie YeboahA practical, inspiring roadmap for changing the conversation on social justice issues.'Not all men''I don't see colour''To play devil's advocate...''Climate change is coming'From the persistent to the insidious, too often, antagonistic responses threaten to distract and derail the most urgent conversations.Tackling twenty of the most enduring conversation-stoppers, No Offence, But... equips readers with the knowledge, tools and context to respond with confidence. Alongside other trailblazing writers, educators and advocates, acclaimed campaigner Gina Martin helps us to unpick these phrases, understand why they are harmful and feel empowered enough to change the conversation.Featuring chapters from Aja Barber, Ben Hurst, Cathy Reay, Charlie Craggs, Daze Aghaji, Ione Gamble, Koa Beck, Mariam Kemple Hardy and Azadeh Hosseini, Nova Reid and Salma El-Wardany.Trade ReviewAn empowering guide to navigating difficult conversations from climate naysayers to the #notallmen brigade, featuring chapters from brilliant writers and activists like Cathy Reay, Ben Hurst, Salma El-Wardany and many others I admire. * Laura Bates *Powerful writing that really causes you to think about how we process certain conversations given some of the privileges we have ... a great, thought-provoking read * Stephanie Yeboah *Gina Martin is a force of nature; a living, breathing, campaigning example of how a single individual can bring about vital change in our justice system... my admiration for her courage and brilliance knows no bounds. * The Secret Barrister *Transformative change maker; a true feminist working for the rights of girls and women. * Annie Lennox *Gina is a total inspiration - an example of how one person CAN change things. * Emma Gannon *

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Book SynopsisTable of ContentsContents Introduction Chapter One - Spring Chapter Two- Summer Chapter Three- Autumn Chapter Four- Winter Index Dedication, Acknowledgements & Bibliography

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Book SynopsisRedefine what confidence looks like at home and at work.Everyone wants to be able to face challenging situations without feeling daunted, intimidated or stressed. But no-one wants to be labelled over-confident, arrogant or smarmy, or to get caught up in their own hype. So how can you feel authentically confident - without the cringe, and without pretending to be something you're not?Happy high status is a new way of thinking about confidence and how you relate to yourself. It's how actors and comedians enhance their presence on stage and screen. It lends strength and energy to your interactions, big and small, and is a way of projecting status, minimising self-doubt and moving effortlessly through life.Drawing on research, practical tips and lessons from the worlds of comedy, film, television, politics and sport, Viv Groskop offers a masterclass in how you can access this new form of confidence at any time. All, crucially, with no risk of anyone thinking that you are your own biggest fan."Viv always makes me feel more confident. Get the magic now in book form" - Katy Brand"I recommend Viv Groskop to anyone wanting more self-confidence" - Philippa Perry"Reassuring, inspiring and wise - a practical handbook for anyone held back by self-doubt" - Julia SamuelTrade ReviewReassuring, inspiring and wise - a practical handbook for anyone held back by self-doubt * Julia Samuel *Like all of Viv's writing, this is joyous, thoughtful and, best of all, bloody useful * Cariad Lloyd *Friendly, fun and incredibly useful * Cathy Rentzenbrink *How can you seem confident, gracious and charming when inside you're anxious, annoyed and on a short fuse? Is it ok to pretend to be someone you're not? If people are looking to you for confidence and clarity when all around you is complexity and chaos, you could do a lot worse than read this guide to being yourself while also being charming, calm and authoritative. Simple, powerful, funny and practical - I wish I'd read it years ago. * Matt Brittin, President of EMEA Business & Operations, Google *Viv Groskop always makes me feel more confident. Get the magic now in book form * Katy Brand *Inspiring. Amazing. Empowering yet relatable, Happy High Status shows you how to channel confidence and embody strength and leadership without feeling like you're being a dick about it. It has made me feel that I - a normal woman with thick ankles and frizzy hair - can embody the charming, insouciant confidence of Michelle Obama or Julia Roberts. I love this - everyone should read it. * Lucy Porter *Viv Groskop reinvents the very idea of confidence - she turns tired old 'one size fits all' advice on its head and lets us see how we all have 'happy high status' within us. Listen to yourself, not to other people - the results will astonish you. This book changes the way we think about confidence and success. * Isabel Berwick, host of Financial Times’ Working It podcast *Viv Groskop's no-nonsense approach to confidence is entertaining yet transformative. Show up as you on your best day, every day. * Sara Davies, star of Dragon's Den *

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Book SynopsisTara Mohr is the founder of the global Playing Big leadership programme for women and an expert on women's leadership and well-being. Trained by the Coaches Training Institute, Tara also holds an MBA from Stanford University. She is much in demand as a key-note speaker - including for the Emerging Women Live conference, TEDx, The White House Project and Harvard Business School - and has been featured in ForbesWoman, Harvard Business Review, Financial Times, BBC and numerous other media outlets.Trade ReviewAt last. At last this very important book has been written, encouraging women to take up all the creative space they deserve in the world. I hope it will empower legions of women to step into their greatness. I couldn't be happier about this publication. -- Elizabeth Gilbert, author of SIGNATURE OF ALL THINGS and EAT, PRAY, LOVEHere comes the glass-ceiling smasher… One of the most important books in my life. If you want to achieve anything, or simply be less stressed, this book will help you do it. In it you will find your voice, your ability, your self-confidence and perhaps even your mission in life. Buy it. Pass it on. -- Shirley ConranFor anyone who feels they’re being held back in their career, this is the book for you. Mohr offers fascinating insights on how to pursue your passion to the next level. It's a well-researched how-to manual you shouldn’t miss. * Marie Claire *A good one for considering what your inner mentor might have to say to counter your inner critic. It's a good book for women wanting to take bold action and manage fear and self-doubt. * Enterprise Nation *We're afraid to put ourselves out there, and hold back, but it doesn't have to be this way . . . It's about negotiating fear and self-doubt to help you build confidence and 'play big' in your life * Happiful *

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Book Synopsis• Is your friendship group constantly filled with drama? • Does your boss make constant unreasonable demands? • Do you find yourself saying 'yes' to people and events to keep those around you happy? • Do you often find yourself emotionally exhausted and physically drained? If so, you need a strong dose of boundaries. It's time to discover the joy being selfish. Putting the needs of everyone around us before our own is ingrained in us from a young age. Often, this leaves us with little time or energy for much-needed self-love and self-care, and to figure out who we truly are and what we really want.Life coach and influencer '@scarrednotscared' Michelle Elman is here to teach you about reclaiming your life through the art of boundaries. The practical side of self-love, creating and upholding strong boundaries will teach others how to treat you, rid your life of drama and toxic relationships and allow you to love yourself and others in the best way possible.Trade Review'A practical guide that will reclaim your time, energy and self-belief' * Stylist *'Michelle has made me feel more confident in my own boundary setting in my workplace and relationship. I could not recommend this book enough to those who struggle saying no and put other people's happiness before their own' -- Holly Hagan'Michelle's sense of empowerment and self-love and self-care is so palpable you can actually use it as bricks and mortar to build better boundaries for yourself ... I certainly have!' -- Carrie Hope Fletcher'Michelle is the queen of boundaries. We all need this book, now more than ever! Whether it's work, romance, family or friends, Michelle will guide you through the process of setting boundaries. By the end of the book you'll be proud to call yourself selfish because it will mean you are showing yourself the love and respect you deserve' -- Katie Piper'If you feel guilty saying no, expressing your needs or standing up for yourself, allow this book to hit you with some uncomfortable but necessary truths. Michelle's signature take-no-sh*t attitude combines with genuine compassion and expertise to teach you what boundaries really look like, and why you deserve them. Every woman in my life would benefit from this book' -- Megan Jayne Crabbe, @bodyposipanda'I have learned so much from The Joy of Being Selfish and I've noticed a change in myself and my attitude. Even my friends have noticed! I didn't realise how much stuff I needed to let go of until I read this book and I've now shared it with my loved ones! Thank you for the wisest words and for showing the literal joy in being selfish' -- Sharon RooneyTable of ContentsWhat is a Boundary? • Barriers to Boundary Setting • Stages to Boundary Setting • Setting Boundaries in Different Contexts • Your New Life.

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Book SynopsisA TIMES BOOK OF THE YEAR>Ian Leslie's acclaimed new book reveals the secrets of how to disagree without fighting, and shows how mastering the techniques of productive disagreement can transform every aspect of our lives. 'One of my favourite writers . . . Beautifully argued, desperately needed.'MALCOLM GLADWELL'Invaluable. The world will be a better place if everyone reads this book.'PHILPPA PERRY'A cool bath of sanity in a world of frenzied hot takes.'HELEN LEWIS'Perspective-shifting in important ways.'OLIVER BURKEMANWhat is the secret of happy relationships?How do companies build collaborative cultures?What lies behind some of the greatest scientific and creative breakthroughs?The surprising answer is: conflict.Whether it's at work, at home or in public, confronting our difference

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Book SynopsisADOPT THE LANGUAGE OF LEADERSWhether you're new to the world or work, or you just want to brush up on your leadership lingo, Talk More. Say Less. Get Ahead. will have you leaping up the strategic staircase to Inspiration Boulevard in no time!Conveniently sized to fit the pockets of any power suit, soon you too will have the confidence to use the phrases of these pages without a hint of embarrassment or irony. Phrases like:Let's fry some ideas in the thought wok and see what sizzles.Let's look under the bonnet of this project to really get these wagons circling.Action that!(even if you're not totally clear on what that' is)So dive into these pages as if your career depends on it. Because it does.Trade Review‘This handy guide stopped my BS [Business Speak] sounding like BS! Couldn’t recommend highly enough!’Karim, CEO CMO in Chief at Big Ol’ Business Corporation Ltd. ‘At first I was like “Noo stop butchering the English language” but then I thought “No Alisha, if we want to learn to play ping pong with the big hitters, we NEED this book”… and look at me now!’ Alisha, ping pong world champ and Director of Business Development at TakeThisOffline.com ‘I used to eat lunch with my colleagues, but now I just reread this dictionary while eating al desko!’ Howard, Accountant at Big Bank for Big Bankers

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Book SynopsisElectrifying A user manual for our polarized world' Adam Grant, #1 New York Times-bestselling author of Think AgainImportant, compelling and wise' Johann Hari, Sunday Times-bestselling author of Stolen FocusHow do you win an argument? How do you disagree without hard feelings? How do you debate in a way that moves the topic forward to an answer?Arguments matter, because we have them every day. We do it with loved ones and at work, over which restaurant to go to and which social viewpoint is right or fair. We trust the people we elect to argue on our behalf. We trust the news to dissect the arguments different parties are proposing. We have a system of justice which trusts the better argument will win out.Once, argument was taught and celebrated as a fundamental part of being a good citizen. But it isn't anymore, and often we struggle to argue without furthering divisions, without hurt feelings or a useful progression of ideas at stake.As a two-time world debate champion, Bo Seo has maTrade Review‘At a time of polarisation and rage, we all need to learn how to disagree well—and this important, compelling and wise book should be at the heart of how we do so’Johann Hari, Sunday Times-bestselling author of Stolen Focus and Lost Connections ‘This is not just the electrifying tale of how Bo Seo won two world debate championships. It’s also a user manual for our polarized world. I can’t think of a more vital resource for learning to sharpen your critical thinking, accelerate your rethinking, and hone your ability to open other people’s minds. The Art of Disagreeing Well is the rare book that has the potential to make you smarter—and everyone around you wiser’Adam Grant, #1 New York Times-bestselling author of Think Again and host of the podcast WorkLife ‘A thoughtful, instructive and eloquent meditation on the art of debate and why its central pillars—fact-finding, reason, persuasion and listening to opponents—are so valuable in today’s alarming ecosystem of misinformation and extreme emotion’Michiko Kakutani, New York Times-bestselling author of Ex Libris and The Death of Truth ‘Seo’s lucid and humane search for ‘better ways to disagree’ could not be more timely or valuable’Kevin Rudd, former Prime Minister of Australia and author of The Case for Courage ‘Bo Seo pulls off the hat trick of persuasion, combining crisp logic, a compelling story, and a likeable, trustworthy narrator … his book … makes a compelling argument of its own: that civil disagreement can save our troubled civilization’Jay Heinrichs, New York Times-bestselling author of Thank You for Arguing and How to Argue With a Cat

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Book SynopsisThis Mr Men Little Miss gift book will help you show that special someone just how much they mean to you.Enjoy this warm and witty celebration of love and friendship featuring the Mr Men and Little Miss.Following the bestselling My Mummy and My Daddy books, this delightful gift book pairs Roger Hargreaves classic artwork with affectionate and humorous new text to help children and adults share the love on Valentine''s Day or at any time they want to say I love you.Trade ReviewThe colourful characters have been delighting children since Mr Tickle first appeared on bookshelves in 1971.The IndependentThe timeless Mr Men books capture modern stereotypes perfectly.The TelegraphThe Mr Men and Little Miss characters remain a cultural phenomenon, whose impact is felt far beyond the nursery bookshelf.The Telegraph

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Book Synopsis''Micromastery is a triumph. I read it with delight, and instantly vowed to put more conviction into the latest thing I''m trying, which is using a plectrum when I play the guitar''Philip PullmanWant to learn how to cook? Start by making an omelette.Want to be able to dance? First learn the Tango Walk.Want to be more creative, smarter and happier? Read this book.Micromastery is the inspiring new way to approach any kind of challenge or skill. With this simple, accessible technique you can get a grip on new subjects quickly, then experiment and grow.Whether it''s making a perfect soufflé, painting a door or lighting a fire -- just three of the thirty nine little skills this book will teach you -- you''ll find that cultivating micro areas of expertise is life-changing. Become a fearless learner, spot more creative opportunities, and improve your brain health and wellbeiTrade ReviewBrilliant. . . . mastering a series of small tasks has created pockets of perfection through my day, and made me calmer and happier in the process -- Rachel Kelly, author of 'Walking on Sunshine: 52 Small Steps to Happiness'Micromastery is a triumph. A brilliant idea, utterly convincing, and superbly carried through. I read it with delight, and instantly vowed to put more conviction into the latest thing I'm trying... You're on to a winner here -- Philip Pullman, author of the 'His Dark Materials' trilogyI couldn't stop telling people about this book. Wise and joyful, it genuinely changed the way I thought about learning - and it left me bursting to put it into action -- Tim Harford, author of 'Fifty Things That Made The Modern Economy'

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Book SynopsisSCOTT ROUSE is a behavior analyst and body language expert. His extensive training, education, and practice of nonverbal communication have made Scott an expert and consultant to law enforcement and to the United States military, as well as to Fortune 500 CEOs, doctors, attorneys, executives, and entertainers.

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Book SynopsisAn inspiring and thought-provoking new book that explains the power of applying reverse-engineering to all areas of your life, from a cycling champion who has proven its success. Dan Bigham is the captain of an amateur British track cycling team who rose from obscurity to beat professional, multi-million-pound teams at the highest level. Alongside hard work and dedication, Dan credits his success to one thing: reverse-engineering the result.In Start at the End, Dan uses his own story as well as wider examples and case studies from the worlds of business, personal development and other sports to demonstrate how this approach can help you succeed in any walk of life. Following each stage of the process, from setting goals and assessing your tools to developing the plan and delivering optimum performance, this book will fully explain how to set out and enact the system.A revolutionary new look at a powerful age-old wisdom, Start at the End is a fascinating exploration of how we can achieve success and proof that no goal is impossible.***'Start at the End isn't just a great story, but a really nice reminder of how to approach performance forensically, intelligently and purposefully – and that these lessons don't just belong in cycling but in all areas of high performance' Dr Josie Perry'Phenomenal ... Absolutely fascinating ... Incredible stuff, really clever' Stephen Dixon, Sky NewsTrade Review'Start at the End isn't just a great story, but a really nice reminder of how to approach performance forensically, intelligently and purposefully – and that these lessons don't just belong in cycling but in all areas of high performance' -- Dr Josie Perry'Phenomenal ... Absolutely fascinating ... Incredible stuff, really clever' -- Stephen Dixon, Sky News

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Book SynopsisBeing able to connect deeply with other people will help you succeed and flourish at work and enhance your career or business development.And more than this, meaningful connection with other people is what gives most of us true joy and a sense of purpose in our personal lives.But connecting and communicating isn’t always easy. Perhaps we’re fearful of being judged or rejected, or we lack the confidence to speak out in a group, or to approach what we believe will be a difficult conversation.In this thought-provoking and practical book, you’ll discover how connecting with yourself gives you a foundation for better relationships with others. You’ll find ideas that you can apply to one-to-one conversations, to group interactions such as networking meetings, teamworking and leadership, and in family and social settings.As you progress through three dimensions of connection, you’ll build skills and confidence in relating to yourself and others.‘Crafting Connection is a must-read guide to communication and building better relationships.’Jess Annison, OBE. Jess Annison Coaching‘… an elegant, accessible, and practical guide to creating a more meaningful, authentic life by deepening the connection you have with yourself and with others.’Sarah Grant. Nutritional therapist, Gut ReactionFelicity Dwyer is a facilitator, trainer, coach and speaker. She helps individuals, leaders and teams to connect and communicate, so that people feel heard and understood.Trade ReviewA comprehensive tour through improving individual interactions. I would readily recommend for the methodical and insightful approach. * Amazon *It is from this slower, more reflective mindset that I think the book reveals its true splendour. Crafting Connection is more a life resource that you continually dip into and come back to, as opposed to something you just read once or skim.’ * Edge *Table of ContentsTABLE OF CONTENTS Welcome to Crafting ConnectionSECTION 1: Connecting Within Section Introduction CHAPTER 1 It all starts here: Presence as the gateway to connection CHAPTER 2 Body whispering: Tuning into the subtle signals of body wisdom CHAPTER 3 Does this matter? Values as your trustworthy guide CHAPTER 4 Getting out of your own way: Uncovering clarity by noticing your own thought processes CHAPTER 5 Your inner landscape: Exploring metaphor and story as a way of understanding and changing your experience of the world SECTION 2: Connecting With Section Introduction CHAPTER 6 I hear you: Listening as the master key to connection CHAPTER 7 I would like to be heard: The skills of assertive and respectful communication CHAPTER 8 What do you really think? Using questions to deepen connection and understanding Chapter 9 Just imagine… Story and metaphor to engage and influence others CHAPTER 10It’s more than words: Body and voice in the dance of connectionCHAPTER 11Expanding awareness and deepening relationships through giving and receiving feedback SECTION 3: Connecting BeyondSection Introduction CHAPTER 12Finding community: engaging with deep and shallow networksCHAPTER 13Crafting community: Building valuable connections CHAPTER 14 Beyond the selfThe art and practice of inter-connectionCONCLUSION CHAPTER 15 1Connecting in 3D, PARED downBOOK BONUSESACKNOWLEDGEMENTSREFERENCES

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Book SynopsisLeil Lowndes, internationally renowned life coach and bestselling author of How To Talk to Anyone, reveals how you can shine even in the most gruelling social situations.Whether it's mingling at parties, impressing at interviews or going on a hot date, Leil will turn your shyness and dread into confidence and enjoyment.Written with insight, humour and empathy, this book explores the psychology behind meeting people, the tricks people use to seem self-assured, as well as little tips and techniques to practice every day. Leil explains how to:Identify the reasons behind shyness and address themOvercome awkwardness at social gatheringsMaster public speakingCommunicate fluidlyBanish fear to build fulfilling relationshipsHow To Feel Confident was previously published as Always In The Kitchen At Parties.Trade ReviewPraise for Leil Lowndes: ‘Leil is the best. Absolutely the best!’ Sally Jessy Raphael Praise for How To Talk To Anyone: ‘Your ability to communicate with power and impact can change your life – and Leil shows you HOW! Truly extraordinary.’ Brian Tracy

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Book SynopsisA masterclass in persuasion from the inspiring philosopher who has taught a million people to argue through his popular open online courseOur personal and political worlds are rife with arguments and disagreements, some of them petty and vitriolic. The inability to compromise and understand the other side is widespread today. What can we do to change this? In Think Again philosopher Walter Sinnott-Armstrong draws on a long tradition of logic to show why we should stop focusing on winning arguments and instead argue in a more constructive way.Based on a hugely popular online course with more than a million followers around the world, Think Again explains how to analyse, evaluate and make better arguments while also spotting bad reasoning and avoiding certain fallacies. Through lively, practical examples from everyday life, politics and popular culture, Walter Sinnott-Armstrong offers brilliantly straightforward, wise advice that we can all use at work, at home and online.Trade ReviewIt has never been more important to spread an understanding of how to reason than it is today. Think Again is a clear and readable guide to reasoning and argument, filled with relevant contemporary examples. I hope it will be widely read -- Peter Singer, author of Practical EthicsEngaging, interesting, amazing, fun, and sometimes challenging. I am a better thinker. A must * Student evaluation for the Coursera class Think Again: How to Reason and Argue *Love Walter. . . the most exciting thing is that you can start applying knowledge in day-to-day life starting from the very first lectures * Student evaluation for the Coursera class Think Again: How to Reason and Argue *This was a fantastic course, getting my mind actually thinking for the first time in ages. I didn't know it wasn't until I took the course * Student evaluation for the Coursera class Think Again: How to Reason and Argue *

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Book SynopsisA hilarious guide to mastering virtual meetings and not embarrassing yourself online.Trade ReviewHoare’s 96-page book gives you assorted dos and don’ts of virtual meetings. This info applies whether it is for a virtual Hanukkah, a work meeting, a general social gathering or even an online date. * Jewish Journal *Read this book before you find yourself in front of that camera. If you have training instructors and facilitators, have them read it too. Make virtual life and video calls easier on yourself, and on others too. * Learning Solutions *Table of ContentsIntroduction Chapter 1 The Basics Chapter 2 Friends and Family Chapter 3 Quizzes Chapter 4 Dating Chapter 5 Work Chapter 6 The Pitfalls Acknowledgements and Picture Credits

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Book SynopsisTALES FROM THE ‘INDIANA JONES OF CULTURAL ADVENTURES’…From New York to Beijing, Paris to Juba, Moscow to Mexico City, Ken Pasternak’s distinguished career as a banker, management consultant, executive educator, author and keynote speaker has provided a wealth of experience with people and organizations internationally. In this book he shares some of the most memorable stories from his wide-ranging travels and his many encounters with different cultures, and draws out truths that still apply today in both life and business. ‘Inspiring!… Stories that pack profound insights… A great read for the fundamentals of business.’MARSHALL GOLDSMITHNew York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There.A former Director at the European Bank for Reconstruction and Development and Vice President at Citibank, Ken’s unique background combines experience in executive development, management consulting, institution building and corporate banking.He is the co-author of Managing Your Strengths and Performance at the Limit, Business Lessons from Formula 1 Motor Racing.Trade ReviewTravels and Aphorisms. This is one of those quick, read any way you want type books that you can read straight through or you can read a short chapter in a few hurried minutes, in any order you want. Those familiar with Christian daily devotional books will recognize the overall format, though this is a purely secular book based on Pasternak's near 50 years of travelling all over the globe as a high level corporate businessman. Filled with short yet interesting stories, many of them apparently already shared on his LinkedIn page in nearly the same (200 ish word) length, this is a great book for someone looking for a light read or a businessman looking for a business-oriented read with some solid truths in that space. Very much recommended. * NetGalley *Fun and enjoyable read. Beware this is not a business or investing book but a memoir of the author's life experience that was fun, unusual and memorable. After each small story there is a lesson learned that was informative and at times interesting. I enjoyed traveling to all the interesting places the author has been and experience some the most memorable moments especially the F1 stories. * NetGalley *This work is a series of short notes and stories, each of which is no longer than a single page, about various events in the author's life and what he has taken away from the experience described. Think a format similar to Aesop's Fables.This was a quick read for me. Each story was well-written and concise. This work would make an excellent gift book, or perhaps a restroom reader. * NetGalley *Love this book for its comfortable conversation, the feeling of the author's presence. It is easy to read and plenty to learn. Simple stories with simple conclusions that drive you through the wisdom of the author aka coaching you through storytelling. * NetGalley *

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Book Synopsis**The People’s Book Prize 2022/23 Shortlisted Title**Dreading Monday? Feeling stuck in your career? Frustrated with your boss?Here’s the ouchy (but awesome) bit: The only person who can fix it is you.Beth Stallwood is a sought-after coach, facilitator, speaker and consultant, specialising in helping people find more joy at work, and helping organisations nurture their people. She’s distilled years of experience into the practical WorkJoy toolkit, inspiring you to take ownership of your working life by: Breaking free from ‘work/life balance’ and un-blurring your boundaries Reframing relationships with your organisation, boss and support squad Letting go of limiting beliefs and crafting big goals that won’t go in the bin You’ll spend more than a third of your lifetime working, so there’s no better time to take the wheel and start creating more WorkJoy than right now. bethstallwood.com/Trade ReviewExcellent book. I love the concepts, the examples/stories and the very practical excercises. Would highly recommend to anyone wanting to feel more joy at work.Brilliantly set out, easy to take on board, whether you read or dip into it, it's the worklife manual that everyone should be given on their first day at work!Table of ContentsTable of ContentsForewordAcknowledgements The WorkJoy Mindset The WorkJoy Formula The WorkJoy Method Part 1: Mindset / Head Stories Lives Careers Part 2: People / Heart Squads Bosses Moodhoovers Organisations Part 3: Actions / Hands Goals Habits Hurdles ConclusionRecommended additional reading

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Book SynopsisYou’ve come this far… How do you move your career forward from here?Once you reach middle to senior level in your profession, you require different skills to allow you not only to carry out your day-to-day role effectively and positively, but to also continue your career progression and fulfil your potential.Simply being technically proficient and having expert knowledge isn’t enough any more. You need to develop other capabilities related to communicating, engaging with others and dealing with every professional scenario effectively and confidently.This book will help you master these skills to successfully navigate your current role and prepare for your next, so that you can increase your job satisfaction and progress your career.Joanna Gaudoin helps bright, knowledgeable people with great technical skills and experience improve their non-technical skills, so they progress their careers and boost their firm’s performance. She has run her business for over a decade and has worked with thousands of people, both individually and in groups. Now she wants to help YOU stand out and develop the skills you need to succeed.Trade ReviewI now look at the day to day running of my business very differently. A must read for any management team. * Amazon *This book is well worth a read. Love the section on personal branding - so important! * Amazon *I would encourage anyone, at any point in their career, even if senior, to read this book. You’ll be surprised about how the seemingly small things you’re doing (or not!) have a huge impact on how you are perceived and how you are managing your career. * Amazon *This is a rare, comprehensive and very readable resource to help you with understanding yourself, the sometimes confusing world of work relationships and how to approach things differently. * Amazon *Table of ContentsTable of ContentsAbout this book Section 1 - It all starts with you Chapter 1 – You can’t help but impact others Chapter 2 – What you wear matters Chapter 3 – The power of body language Chapter 4 – What you say and how Chapter 5 – Managing yourself in the time you have Section 2 – The relationships you need Chapter 6 – The Foundations of great relationships Chapter 7 – Internal Relationships Chapter 8 – Building external relationships Chapter 9 – Common people challenges Section 3 – Professional scenarios Chapter 10 – Online Presence Chapter 11 – Meetings & Presentations Chapter 12 – Day-to-Day Communication Chapter 13 – Changing roles Conclusion

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Book SynopsisWe were all taught the fundamentals of writing well in school. But how do we write effectively in today’s hyper-interactive world? When The Elements of Style and On Writing Well were published in 1959 and 1976, the internet hadn’t been invented. Since then, there has been a radical transformation in how we communicate. The average adult receives over 100 emails and tens of text messages each day. With all this correspondence, gaining a busy reader’s attention is now a competition. Todd Rogers and Jessica Lasky-Fink, both behavioural scientists, offer practical writing advice you can use today. They begin by outlining cognitive facts about how busy people read, then detail six research-backed principles for effective writing: Use fewer words Lower the reading level Use formatting judiciously Make the purpose clear for skimmers Emphasise value for readers Make responding as easy as possible. Including many examples, a checklist, and other tools for the most effective writing, this handbook will make you a more effective communicator. Rogers and Lasky-Fink bring conventional ideas about text-based communication into the 21st century’s radically transformed attention marketplace.Trade Review‘Rogers and Lasky-Fink’s research has fascinated me for a long time — and one of the reasons it’s so great is because their writing is so readable. This book is an explanation about how to transform your own everyday writing so that it is easier to read, easier to write — and more likely to make a real difference in the world.’ -- Charles Duhigg, author of bestsellers The Power of Habit and Smarter Faster Better‘Amazing. The best book ever written on effective writing. It will change your life — and make the world a better place.’ -- Cass R. Sunstein, Harvard University, co-author of Nudge‘This book is a home run. It will teach readers the science of getting people to read and respond to messages. What could be more practical than that? This book will be a must read for everyone who communicates in writing … And I cannot imagine a better pair of authors for this book either.’ -- Robert Cialdini, author of international bestseller Influence: the psychology of persuasion‘I wish this book had existed earlier in my career, because it would have saved me from countless mistakes and wasted hours. Todd Rogers and Jessica Lasky-Fink show how effective writing makes life and work easier, more pleasant, and more productive. Read it today and you will write better tomorrow.’ -- Arthur C. Brooks, Harvard Kennedy School and Harvard Business School, author of From Strength to Strength‘However skilled a writer you are, the insights and tools presented here will make you better. The techniques speak to both courtesy and strategy: respect readers’ time, understand their needs and you’ll gain their focus and trust. Grounded in research but designed for impact.’ -- Nancy Gibbs, Edward R. Murrow Professor of Practice of Press, Politics and Public Policy at Harvard University, former managing editor of TIME, author of The Presidents Club‘Indispensable! This actionable, evidence-based guide will help you unleash the power of effective writing. Witty, well-organised, and imminently useful, Writing for Busy Readers is a gem. You’ll never craft a subpar email, text, or memo again.’ -- Katy Milkman, Wharton School, University of Pennsylvania, author of How to Change‘Inspiring and practical in equal measure and successfully shows the profound difference that effective written communication can make. The contest for people’s attention is fierce but we’ve all got a better chance with this book as our guide.’ -- Ros Atkins * BBC News *‘Science-based tips to help you cut through the noise and reach readers. This is a helpful guide to achieving your communication goals.’ -- Viorica Marian, Northwestern University, author of The Power of Language‘Cost: £17 and three hours of time. Benefit: Hundreds of hours of your time and thousands of hours of the time of others. Conclusion: Good deal.’ -- Max Bazerman, Harvard Business School, author of Complicit‘This book won’t just make you a better writer — it will turn you into a more effective communicator. Writing for Busy Readers is a surprisingly captivating guide to conjuring words that captivate people. Move over, AI: this is the ultimate guide to sharpen every meaningful message you craft.’ -- Adam Grant, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the TED podcast Re:Thinking‘Genius! A succinct, sage guide to writing effectively — and the only one I know of that is grounded in evidence of what really works.’ -- Angela Duckworth, University of Pennsylvania, Founder and CEO of Character Lab, and author of Grit‘[A] useful handbook on how to efficiently get one’s point across, whether in an email, work memo, or social media post … The thoughtful advice is pragmatic and the prose fittingly concise and straightforward. It’s Strunk & White for the internet age.’ * Publishers Weekly *

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Book SynopsisTrade Review“Words have power – learn to use them to your advantage and watch your career and life change radically! Packed with practical advice and the latest research, Magic Words is the guide you need to hone your words to persuade, sell, and create the life you want.” — Dr. Marshall Goldsmith, Thinkers50 #1 Executive Coach and New York Times bestselling author of The Earned Life, Triggers, and What Got You Here Won’t Get You There. Magic Words is astonishing. It delivers an array of tips on how to become a better persuader along with fresh insights into the science of language. This book will fundamentally change how you speak, how you listen, how you write—and maybe even who you are. — Daniel H. Pink, number one New York Times bestselling author of To Sell Is Human, The Power of Regret, and Drive This book changed how I speak. It’s mind-blowing to see real, scientific research and data that illustrates how we can persuade others, deepen social connections, and increase our impact. Jonah Berger’s research combined with his crisp storytelling style is sure to turn this book into a modern classic in behavioral science. — Guy Raz, podcast host and creator of How I Built This, Wisdom from the Top, The Great Creators, and Wow in the World I am grateful to be one of the many who have learned from this master teacher. — Jim Collins, author of Good to Great and coauthor of Built to Last A riveting read on how the words we use shape the impact we have. Jonah Berger has a knack for making science sparkle, and he doesn’t just tell you how to write and speak more persuasively—he shows you. — Adam Grant, number one New York Times bestselling author of Think Again and host of the TED podcast Re:Thinking There’s a difference between being right and being effective. And a few words make all the difference. If you want to be more persuasive, read this book. — Scott Galloway, New York Times bestselling author of Adrift and The Four "Language so surrounds us that, sometimes, we forget it’s there. But there are some words that have more power. Magic Words shows us how to use them." — Charles Duhigg, author of bestsellers The Power of Habit and Smarter Faster Better

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Book SynopsisListening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must becomTable of ContentsPreface Introduction Chapter 1: Listening Chapter 2: Strategic Listening Chapter 3: Listening Culture Chapter 4: How you become a better listener Chapter 5: Listening and leadership Chapter 6: Coworkership and listening Chapter 7: How to create strategic listening

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Book SynopsisThe Power of Reconciliation will come to be seen as Archbishop Welby''s most important book to date.Today there is so much intolerance of views that are other than our own as we demonize those we do not agree with. Conflict is widespread. With the after-effects of Covid, changes in science and technology, inequality, and increasingly polarized political and social strife, moves towards reconciliation are more necessary than ever.This book is full of practical and insightful advice relating to both religious and secular communities, from the household to the international, on how to bring about reconciliation. There is even a step-by-step guide, drawn from the author''s own experience, which is extensive both before ordination and since, Welby has seen conflict first-hand. His earlier career as a corporate executive gave him important insights on conflict resolution, and as leader of the global Anglical Communion, he has spent many years helping Trade ReviewWhile some books peter out before they finish, this one keeps going to the end, and the third section offers some of the more rewarding pages in the book. * Church Times *In this solid guide, Welby, the archbishop of Canterbury, offers advice on how to find common ground with adversaries. The author’s stories about working for the International Centre for Reconciliation illuminate how to put the principles into action, and readers will appreciate his pragmatic advice. This helpful program belongs on shelves next to Desmond Tutu’s No Future Without Forgiveness. * Publishers Weekly *There is something splendid and heroic about the Archbishop’s commitment to reconciliation. * Church of England Newspaper *A book written for our times. Welby's exploration of the moral imagination, bolstered by his exquisite intellect and engaging storytelling, validate his thesis that disagreeing well "is the very cornerstone of Christian faith". * The Tablet *… Archbishop Justin’s prose [is] approachable and perspicuous… An excellent tool to help us work towards [reconciliation]. * Premier Christianity *A good read. * Church of England Newspaper *Table of ContentsIntroduction Part i 1 What is Reconciliation? 2 The Hindrances to Reconciliation 3 Changing the Heart Part ii Introduction 4 Researching or How to Become Consciously Ignorant 5 Relating – the Power of Love 6 Relieving Need – Love Made Visible 7 Risking 8 Reconciling – the Long Journey 9 Supplies for the Journey – Resourcing Part iii Introduction 10 Difference Should Make Us Curious 11 Being Present 12 Reimagining 13 Three Examples for Reflection 14 Conclusion Acknowledgements Reading List Notes Index

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Book Synopsis''The psychologist''s guide to getting on with people'' - The Times''Brilliantly empowering and truly life-changing ... a must-read for improving relationships.'' - Gwyneth Paltrow''Utterly fantastic. Read immediately.'' - Claudia WinklemanPsychologist and therapist Janet Reibstein reveals the secrets to effective communication and building long-lasting relationships.Do you want to get on with people better?Having good relationships from partners and family to your friends or colleagues is the key to thriving. Research shows it impacts your health, well-being, financial security and happiness. But how do you get there?Leading psychologist Janet Reibstein shows you step by step how to ''learn'' relationships. By practising four essential skills, you can master how to communicate clearly, develop empathy and forge meaningful connections. You''ll also learn howTrade ReviewJanet’s advice is brilliantly empowering and truly life-changing. She offers relatable, easy-to-follow, practical solutions and her book is a must-read for improving relationships. * Gwyneth Paltrow *Janet’s advice is brilliantly empowering and truly life-changing. She offers relatable, easy-to-follow, practical solutions and her book is a must-read for improving relationships. * Gwyneth Paltrow *Janet’s advice is brilliantly empowering and truly life-changing. She offers relatable, easy-to-follow, practical solutions and her book is a must-read for improving relationships. * Gwyneth Paltrow *Janet’s advice is brilliantly empowering and truly life-changing. She offers relatable, easy-to-follow, practical solutions and her book is a must-read for improving relationships. * Gwyneth Paltrow *Utterly fantastic. Read immediately * Claudia Winkleman *Utterly fantastic. Read immediately * Claudia Winkleman *Utterly fantastic. Read immediately * Claudia Winkleman *Utterly fantastic. Read immediately * Claudia Winkleman *The toolkit we all need – totally straightforward, immensely helpful and captivatingly wise * Kirsty Young *The toolkit we all need – totally straightforward, immensely helpful and captivatingly wise * Kirsty Young *The toolkit we all need – totally straightforward, immensely helpful and captivatingly wise * Kirsty Young *The toolkit we all need – totally straightforward, immensely helpful and captivatingly wise * Kirsty Young *An essential primer for negotiating your way through life's sticky situations, from parenting teens, to elderly parents, from siblings to spouses – this is a practical guide to unlocking the problem. * Daisy Goodwin *An essential primer for negotiating your way through life's sticky situations, from parenting teens, to elderly parents, from siblings to spouses – this is a practical guide to unlocking the problem. * Daisy Goodwin *An essential primer for negotiating your way through life's sticky situations, from parenting teens, to elderly parents, from siblings to spouses – this is a practical guide to unlocking the problem. * Daisy Goodwin *An essential primer for negotiating your way through life's sticky situations, from parenting teens, to elderly parents, from siblings to spouses – this is a practical guide to unlocking the problem. * Daisy Goodwin *There is no surer route to happiness than good relationships and no better source of practical wisdom on how to get them than Janet Reibstein’s glorious constellation of insights and advice drawn from decades of saving marriages, friendships and working partnerships. Read this and your life will get better. * Octavius Black, CEO MindGym *There is no surer route to happiness than good relationships and no better source of practical wisdom on how to get them than Janet Reibstein’s glorious constellation of insights and advice drawn from decades of saving marriages, friendships and working partnerships. Read this and your life will get better. * Octavius Black, CEO MindGym *There is no surer route to happiness than good relationships and no better source of practical wisdom on how to get them than Janet Reibstein’s glorious constellation of insights and advice drawn from decades of saving marriages, friendships and working partnerships. Read this and your life will get better. * Octavius Black, CEO MindGym *There is no surer route to happiness than good relationships and no better source of practical wisdom on how to get them than Janet Reibstein’s glorious constellation of insights and advice drawn from decades of saving marriages, friendships and working partnerships. Read this and your life will get better. * Octavius Black, CEO MindGym *A highly readable manual for life, which draws on deep clinical expertise to provide accessible solutions to what we all want most: improving our relationships. * Baroness Camilla Cavendish *A highly readable manual for life, which draws on deep clinical expertise to provide accessible solutions to what we all want most: improving our relationships. * Baroness Camilla Cavendish *A highly readable manual for life, which draws on deep clinical expertise to provide accessible solutions to what we all want most: improving our relationships. * Baroness Camilla Cavendish *A highly readable manual for life, which draws on deep clinical expertise to provide accessible solutions to what we all want most: improving our relationships. * Baroness Camilla Cavendish *Brilliant, insightful, and so, so smart. This truly life-enhancing book reveals the secrets to building long-lasting relationships of all kinds. * Anna Williamson *Brilliant, insightful, and so, so smart. This truly life-enhancing book reveals the secrets to building long-lasting relationships of all kinds. * Anna Williamson *Brilliant, insightful, and so, so smart. This truly life-enhancing book reveals the secrets to building long-lasting relationships of all kinds. * Anna Williamson *Brilliant, insightful, and so, so smart. This truly life-enhancing book reveals the secrets to building long-lasting relationships of all kinds. * Anna Williamson *Expert insight and heartfelt guidance * Julie Etchingham *Expert insight and heartfelt guidance * Julie Etchingham *Expert insight and heartfelt guidance * Julie Etchingham *Expert insight and heartfelt guidance * Julie Etchingham *Digestible, actionable advice on getting on better with the people that matter. * Sainsbury's Magazine *Digestible, actionable advice on getting on better with the people that matter. * Sainsbury's Magazine *Digestible, actionable advice on getting on better with the people that matter. * Sainsbury's Magazine *Digestible, actionable advice on getting on better with the people that matter. * Sainsbury's Magazine *This woman can help you ... the psychologist’s guide to getting on with people. * The Times *This woman can help you ... the psychologist’s guide to getting on with people. * The Times *This woman can help you ... the psychologist’s guide to getting on with people. * The Times *This woman can help you ... the psychologist’s guide to getting on with people. * The Times *Janet Reibstein lays out the foundations we could all do with revising * Stylist magazine *Janet Reibstein lays out the foundations we could all do with revising * Stylist magazine *Janet Reibstein lays out the foundations we could all do with revising * Stylist magazine *Janet Reibstein lays out the foundations we could all do with revising * Stylist magazine *Rooted in research, Reibstein’s methods are practical and positive…an instructive and thought-provoking read. * Psychologies *Rooted in research, Reibstein’s methods are practical and positive…an instructive and thought-provoking read. * Psychologies *Rooted in research, Reibstein’s methods are practical and positive…an instructive and thought-provoking read. * Psychologies *Rooted in research, Reibstein’s methods are practical and positive…an instructive and thought-provoking read. * Psychologies *Reveals the secrets to effective communication and building long-lasting relationships. * Top Sante Health & Beauty *Reveals the secrets to effective communication and building long-lasting relationships. * Top Sante Health & Beauty *Reveals the secrets to effective communication and building long-lasting relationships. * Top Sante Health & Beauty *Reveals the secrets to effective communication and building long-lasting relationships. * Top Sante Health & Beauty *In this clear and compassionate guide, psychologist Janet Reibstein highlights how to build communication skills, nurture empathy and interact more effectively. It’s an illuminating read. * Woman's Own *In this clear and compassionate guide, psychologist Janet Reibstein highlights how to build communication skills, nurture empathy and interact more effectively. It’s an illuminating read. * Woman's Own *In this clear and compassionate guide, psychologist Janet Reibstein highlights how to build communication skills, nurture empathy and interact more effectively. It’s an illuminating read. * Woman's Own *In this clear and compassionate guide, psychologist Janet Reibstein highlights how to build communication skills, nurture empathy and interact more effectively. It’s an illuminating read. * Woman's Own *Table of Contents1. Introduction: Better relating 2. Skills: Learning to interact 3. Foundations: Building blocks of success 4. Parents and children: Generation games 5. Siblings: Shared values and rivalry 6. Couples: Love and war 7. Friendship: Shifting loyalties 8. Work relationships: Setting boundaries 9. Transactions: When there is no relationship 10. Virutal relationships: The move online 11. Future relationships: Habit-forming Resources Acknowledgements

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Book SynopsisAfter two decades as a behavior analyst in the FBI, Robin Dreeke knows a thing or two about sizing people up. He's navigated complex situations that range from handling Russian spies to navigating the internal politics at the Bureau. Through that experience, he was forced to develop a knack for reading people--their intentions, their capabilities, their desires and their fears.Dreeke's first book, It's Not All About "Me," has become a cult favorite with readers seeking to build quick rapport with others. His last book, The Code of Trust, was about how to inspire trust in others as a leader. In Sizing People Up, Dreeke shares his simple, six-step system that helps you predict anyone's future behavior based on their words, goals, patterns of action, and the situation at hand.Predicting the behavior of others is an urgent need for anyone whose work involves relationships with others, whether it's leading an organization, collaborating with a teammate, or closing a sale. But predictability is not as simple as good and evil, or truth and fiction. Allies might make a promise with every intention of keeping it, not realizing that they will be unable to do so due to some personal shortcoming. And those seeking to thwart your endeavor may not realize how reliable their malevolent tells have become.Dreeke's system is simple, but powerful. For instance, a colleague might have a strong moral code, but do they believe your relationship will be long-term? Even the most upstanding person can betray your trust if they don't see themselves tied to you or your desired result in the long term. How can you determine whether someone has both the skill and will to do what they've said they're going to do? Behaviors as subtle as how they take notes will reveal their reliability.Using this book as their manual, readers will be able to quickly and easily determine who they can trust and who they can't; who is likely to deliver on promises and who will disappoint; and when a person is vested in your success vs when they are actively plotting your demise. With this knowledge they can confidently embark on anything from a business venture to a romantic relationship to a covert operation without the stress of the unknown.

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Book SynopsisDespite our deep desire to feel a sense of belonging, many of us feel isolated. The rise of technology and modern workplace practices have led people to be even more disconnected, even as we remain constantly contactable. And as our human interactions have decreased, so too have our happiness levels. This is sparking a crisis in mental health that will have repercussions for years, leaving people lonelier and organizations less productive and profitable, too. What Christine Porath has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost but have few solutions for how to implement the cure: Community.With her signature depth and grasp of research across myriad industries including business, healthcare, hospitality, and sports, Porath extrapolates from the statistics on the experiences of hundreds of thousands of people across six continents to show us the potential for change. Through uniting people and sharing information, unleashing them with autonomy, creating a respectful environment, practicing radical candor, providing a sense of meaning, and boosting personal well-being, anyone can help a community truly flourish. The applications of Porath's findings are endless, and the stories and case studies are positive and uplifting. This insightful exploration of the real nature of community-building will inspire readers to unite and grow their communities-be it in the workplace, the PTA, sports, or places of worship-and make them thrive.

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Book SynopsisThe definitive guide to kindness - a book full of inspirational ideas, quotes and famous acts of kindness, at a time when we need it most."If you see someone without a smile today, give 'em yours." Dolly Parton This empowering guide to kindness will inspire you to make a real difference to your life and the lives of others. Inside you'll find:- over 50 stories about famous - and not so famous - acts of kindness, from Jacinda Ardern's empathetic leadership during the Coronavirus pandemic to Marcus Rashford's determination to support underprivileged children, and the real story of the WWI Christmas Truce.- suggestions for acts of kindness you can carry out yourself, to improve the lives of those around you - quotes about kindness to help encourage change, from people like Kamala Harris, Beyonce and RuPaulThis is the perfect gift for yourself or for a friend - because Kindness is Power.

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Book SynopsisGood manners are simply codified kindness, and being in possession of them enhances the quality of your everyday life and that of the people around you. At home and abroad, Debora and Kay have done the fieldwork, made the mistakes, and committed enough embarrassing faux pas for two lifetimes, in the hope that you don’t have to. Illustrations by Denise Dorrance Good manners aren't about cutlery, codes or cleverness – they're about kindness. Writers Kay Plunkett-Hogge and Debora Robertson have honed their combined social wisdom into a warm, witty, how-to guide on how to live modern life with manners – and have a lot of fun along the way. Debora and Kay have done the fieldwork, made the mistakes, and committed enough embarrassing faux pas for two lifetimes, in the hope that you don’t have to! Their funny, frank handbook is your cheat sheet to every social situation, your right-hand man(ual) to styling out life with sass and a modicum of grace. Their tried-and-tested guidelines are divided into five main categories:At Home: family life; sharing is caring; entertaining at home; dinner; welcome to the neighbourhoodAt Large: work; public spaces; public transport and petiquette – pets in publicAt Play: social life; eating out, staying away; dating in the modern world@ Your Computer: digital decorum; phonesAt the End: dealing with illness and death Good manners are not about knowing what to wear for drinks at six, being pretentious or catching people out with some mysterious salad-fork-related regulation. In essence, good manners are simply organised kindness, and Kay and Debora will show you how being in possession of them will enhance the quality of your everyday life and that of the people around you.

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Book SynopsisSoft skills are the skills that enable you to fit in at a workplace. They relate to your personality, attitude, flexibility, motivation, and social and emotional intelligence. Soft skills are often underestimated, yet they can be the key difference to you becoming truly effective and seen as a valued member of the team or company. In this practical and savvy guide, Dan White describes the soft skills that anyone in today's world of work needs to learn, absorb and demonstrate if they are to progress in their work and career. Uniquely illustrated and presented, the author explains each soft skill clearly, why it is relevant and important, and how to apply that skill to your working life. In short, the book provides the missing link to ensuring your job and career is successful and fulfilling.

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Book SynopsisFollowing on from her Sunday Times bestseller, I Wish I Knew This Earlier, Toni Tone is back again and this time, filled with advice that goes beyond our dating and romantic lives.In my opinion, change as a form of evolution is wonderful, because nobody should stay exactly the same forever. If you're not evolving or growing, what are you doing? Embrace personal change if it means the you of today is better than you of yesterday.'Do you wish you had more confidence in yourself?Are your friendships changing as you get older and you're not sure how manage it?Is your career unfulfilling or taking over your life?These are the kinds of issues that Toni Tone explores in her brand-new book, Take Note: Real Life Lessons. Threading in her own experiences, and in particular, what she took away from her twenties, Toni provides genuine and insightful advice on a whole array of topics.Everything from ageing to making (and ending) friendships, to reinventing yourself and challenging your comfort zone, to ignoring deadlines' and going at your own pace Take Note has all of the ingredients you'll need to reach your fullest potential, in one handy, accessible place.Trade Review Reviews for I Wish I Knew This Earlier ‘Relatable and insightful…Tone’s approach could be characterised as crisp but kind, with a writing style that is eminently accessible and inclusive, providing just the kind of big-sisterly feel she originally aspired to.’CAROLINE SANDERSON, THE BOOKSELLER ‘This book is scarily accurate. There were so many times where I was adamant that Toni was talking specifically to and about me. I can see identical versions of my friends and I in every single lesson, there were so many points where I literally wanted to screenshot a whole page, send it to my friend and say "LOOOOOOOOOK IT'S YOU!” Spoiler alert: Everyone I know is getting a copy of this book for their next birthday.’JULIE ADENUGA, BROADCASTER and CULTURAL CURATOR

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Book SynopsisTrade Review"A heartfelt and practical guide for caring when it really matters." -- Sheryl Sandberg, author of Lean In "This book is a gift. It's the wonderful crash course in Humanity 101 that none of us got to take in school. Without judgment, and with humor and compassion, this book shows you how to show up as the best possible version of yourself when it matters most." -- Elizabeth Gilbert, New York Times bestselling author of Eat, Pray, Love and Big Magic "This book makes complicated things simple and helps us say to each other what we're dying to say. When I hand it to my friends, they'll laugh, cry and breathe easier. The realness and support in these pages feels like oxygen in a world suffocating from shininess and formality." -- Glennon Doyle Melton, #1 New York Times Bestselling author of Love Warrior and Carry On, Warrior "This book has fundamentally changed how I approach helping and caring for others. Compassion and creativity literally leap off the page. It's full of sage advice on how to be a better friend, colleague, family member, and partner to those who are suffering." -- Adam Grant, New York Times bestselling author of Give and Take and Originals "At last, a book for the vast swath of us who really care but don't know how to show it sometimes. Kelsey and Emily made this enormous and complex issue accessible and so wonderfully helpful. It's just right for any human being who ever plans on being close to another." -- BJ Miller, MD Assistant Clinical Professor of Medicine at UCSF

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Book SynopsisWhat does power sound like? Loud? Brash? Masculine? Here''s the truth: if you''re a woman, a person of colour, an immigrant or queer, there''s often dissonance between how you speak and how we think powerful people sound, i.e. the wealthy white men who have historically set the standard.In this witty and warm guide, speech expert Samara Bay, who has worked with the likes of Gal Gadot, Penélope Cruz and Terry Crews, as well as global leaders in business and politics, offers a new approach to asserting your power in all areas of life.Permission to Speak is packed with expert tips and easy-to-follow exercises, demonstrating that you don''t have to speak like the status quo to be taken seriously.Trade ReviewNo-one knows more about voice than Samara Bay. This is a brilliant user-friendly guide to speaking up. I love it. -- Viv Groskop, author of How to Own the RoomInfinitely practical and full of golden nuggets of insight you can take away and use immediately. It's a gem of a book. -- Caroline Goyder, author of GravitasA totally beguiling and richly informative primer for anyone who struggles to say what they think out loud. -- Soraya Chemaly, author of Rage Becomes Her: The Power of Women's AngerI love this book - funny, surprising, stirring, and so important! What a beautiful accomplishment and gift to put into the world. -- Rachel McAdams

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Book Synopsis THE WALL STREET JOURNAL BESTSELLERRelationship teacher, coach, and founder of The Relationship School Jayson Gaddis reveals the origins of conflict styles, how to stop avoiding difficult conversations, and how to resolve conflict in our most important relationships. Conflicts in our closest relationships are scary because so much is at stake. If the conflict doesn't go well, we could lose our marriage, our family or our job, all connected to our security and survival. So we do just about anything not to lose those relationships, including avoid conflict, betraying ourselves or becoming dishonest. Unresolved conflict affects every single aspect of our lives, from self-confidence to physical and mental health. Jayson Gaddis is a personal trainer for relationships and one of the world’s leading authorities on interpersonal conflict. For almost two decades, Gaddis has helped individuals, couples, and teams get to the bottom of their deepest conflicts. He helps people see the wisdom in conflict and how to get to zero—which means we have successfully worked through our conflict and have nothing in the way of a good connection. In Getting to Zero, Gaddis shows the reader how to stop running away from uncomfortable conversations and instead learn how to work through them. Through funny personal stories, uncomfortable examples, and effective tools and skills, he shows the reader how to move from disconnection to connection, acceptance, and understanding. This method upgrades the old tired and static conflict resolution approaches and offers a fresh, street-level, user-friendly road map on exactly how to work through conflict with the people you care most about.

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Book SynopsisSoft Skills for the Professional Services Industry Auditors, accountants, lawyers, consultants, and other highly educated and trained professionals frequently hold impressive credentials and offer clients specialized expertise in complex areas. At the same time, these professionals understandably focus on the analytical and technical components of their jobs, sometimes to the point of excluding or ignoring important soft skills critical to the success of their careers and practices. In Soft Skills for the Professional Services Industry: Principles, Tasks, and Tools for Success, veteran auditor and entrepreneur Andreas Creutzmann delivers an essential discussion of often overlooked professional competencies that can mean the difference between career, engagement, and business success or failure. In the book, you'll find accessible guidance on critical soft skills that can make a difference between fulfilment and success and failure on a professional and personal level. You'll learn to handle the blending of home and the home office, how to effectively manage staff, how to market yourself and your firm, practical strategies for client and colleague communication, and how to find happiness in your day-to-day work. Each chapter stands alone and can be read in any order. They provide professionals with invaluable skills for navigating the modernand digitalreality of work, showing you how to combine your professional education with the latest research and common sense on everything from client management to firm marketing. Soft Skills for the Professional Services Industry uses the field of auditing as a template and guide, but it is highly relevant to all skilled professionals including lawyers, consultants, medical professionals, and others. The book is a must-read for any knowledge worker trying to add to their toolbox of practical skills. Critical guidance for practicing professionals on how to build often overlooked soft skills Most highly educated and trained professionals aren't lacking in analytical or technical skills. Lawyers know the law, accountants understand double entry bookkeeping, and doctors know anatomy. However, many of us are less familiar with often overlookedand equally essentialsoft skills: client management, communication, staff and employee management, and others. In Soft Skills for the Professional Services Industry, accomplished auditor, entrepreneur, and consultant Andreas Creutzmann walks you through how to build critical competencies, from self-marketing to balancing work and life when your office is in your house. The book is made up of numerous, self-contained chapters that can be read in any order, and it demonstrates how to navigate increasingly digital and insistent professional demands on your time, effectively manage client and colleague relationships, and sell new clients on the services your firm offers. An essential roadmap to achieving personal and career success, Soft Skills for the Professional Services Industry is an indispensable resource for lawyers, doctors, accountants, auditors, and any other extensively skilled professional. It offers practical tools in functional areas that are frequently neglected in formal professional training.Table of ContentsForeword xi Preface xiii Acknowledgments xvii Introduction: Professionals in a Digital World 1 Part I: Principles of Successful Professionals 7 Chapter 1: Self- Responsibility 9 Chapter 2: Result Orientation 21 Chapter 3: Focus 33 Chapter 4: Leverage Strengths 43 Chapter 5: Think Positively 53 Chapter 6: Action Orientation 67 Part II: Tasks 77 Chapter 7: Marketing 79 Chapter 8: Setting Goals 111 Chapter 9: Planning and Organizing 123 Chapter 10: Decision Making 129 Chapter 11: Developing and Promoting People 139 Chapter 12: Control 149 Part III: Tools 155 Chapter 13: Self- Management 157 Chapter 14: Mental Training 175 Chapter 15: Rhetoric 193 Chapter 16: Effective Communication Tools 217 Chapter 17: Work- Life- Balanced- Scorecard 227 Conclusion: Outlook into the Future 239 About the Author 243 Bibliography 245 Index 249

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Book SynopsisHow resilient is your relationship? Do you and your partner go into reactivity mode when a conflict arises? Do you wish you were closer and more connected? We all need healthy, secure relationships in order to thrive--but they can be hard to build and maintain. Where do you start? According to marriage and family therapist Michelle Becker, the answer is with yourself. By learning to practice self-compassion, you are better able to respond to your partner with love and acceptance--even when they inevitably cannot meet your every need. This caring and insightful guide shows you how to stop defaulting to feelings of annoyance, disappointment, or detachment. Instead, using techniques from Becker's renowned Compassion for Couples program (plus guided meditation practices with accompanying audio downloads) you will learn mindfulness, compassion, and other skills that bring you closer to your partner and enrich your lives together. For happy couples looking to strengthen their relationship, oTrade Review"Stunning revelations. Michelle Becker's approach has helped us find a deeper connection and finally stop trying to fix each other--paradoxically, by learning to be kind to ourselves. The 'Core Values' exercise yanked us out of the routine doldrums of marriage and reminded us why we are together. We are grateful."--Becky and Tim P., Fort Wayne, Indiana "This beautiful book will help couples move their relationships from a place of pain and blame to love and acceptance. Drawing on empirically supported self-compassion practices, the author provides concrete tools to help people open their hearts to themselves so they can open fully to their partners."--Kristin Neff, PhD, coauthor of The Mindful Self-Compassion Workbook "The absorbing, step-by-step approach makes the exercises easy to dive into. I especially enjoyed the 'Touching Hands' exercise, where my partner and I experienced what it felt like to withdraw or be withdrawn from. This is definitely the book for anyone who wants to break negative relationship patterns and work toward the love you deserve."--Lynn H., Pleasanton, California "From her vast experience as a therapist and teacher, Michelle Becker has written a masterpiece for any couple, whether you are seeking greater intimacy or help with serious conflicts. Her advice is grounded in science, with lots of examples and many simple, powerful exercises. Beautiful, timely, and important."--Rick Hanson, PhD, author of Resilient "We would all like to have relationships that are constantly supportive, empathic, and fun--but, unfortunately, things don't always work out that way. Having compassion for each other allows us to resolve conflicts, face disappointments, accept compromise, and learn the arts of apology and forgiveness. For anyone interested in building relationships based on courage, wisdom, and deep friendship, this is an ideal, inspiring guide."--Paul Gilbert, PhD, FBPsS, OBE, author of The Compassionate Mind “Michelle Becker is the therapist any couple would be lucky to find when they hit a rough spot--she is wise, practical, and without judgment. Compassion for Coupleswill transform your relationship."--Susan M. Pollak, MTS, EdD, author of Self-Compassion for Parents "This book is designed to help couples heal and thrive. Compassion does both. Compassion is a positive emotion. It brings energy and happiness into our lives. Therefore, when we wrap ourselves and our partners in compassion, suffering is transformed into something different, even into joy. It’s like alchemy, but it has to be personally experienced to be understood. Please go ahead and try, and see what happens in your own relationship."--from the Foreword by Christopher Germer, PhD, coauthor of The Mindful Self-Compassion Workbook-Table of ContentsForeword, Christopher Germer Introduction I. Start Where You Are: Understanding How Things Go Wrong in Relationships and How Things Get Better 1. We All Need to Be Loved 2. "Why Can't You Be Here for Me?": Understanding What Gets in the Way 3. "I Wish I Could Fix It!": Resisting Pain with Problem Solving 4. "Do You Care?": Finding Safe Connection 5. "Who Will Love Me?": Ensuring That Compassion Is Always Available to You II. Building a Foundation for Compassion in Your Relationship: Mindfulness, Common Humanity, and Kindness 6. Being Present: Mindfulness Skills to See Clearly and Quiet Reactivity 7. Cultivating Connection: Strength in Common Humanity 8. Getting What We Need: Kindness in Three Directions III. Putting It into Practice: Tailoring Compassion Skills to Your Relationship 9. "What Really Matters to Us?": Rooting Your Relationship in Your Values 10. "How Can We Really Get Each Other?": Using Compassionate Communication Skills 11. "Can We Heal Our Wounds?": Cultivating the Conditions for Forgiveness 12. "How Do We Keep Our Love Alive?": Celebrating Positive Experiences Together Resources Notes List of Audio Tracks IndexAudio Downloads: 1. Finding Strength and Softness (5:25) 2. Uncovering Your Survival Strategies and How They Impact Your Partner (5:52) 3. Discovering Our Tendencies to Fix and Finding Vulnerability Underneath (4:57) 4. Discovering What’s Underneath Your Need to Control, What Your Partner Feels, and How to Speak from Vulnerability (3:29) 5. Finding the Strong Back of Compassion (3:57) 6. Finding the Soft Front of Compassion (4:31) 7. Discovering How We Treat Ourselves and Others (5:35) 8. Putting Self-Compassion into Practice with Mindfulness, Common Humanity, and Kindness (8:54) 9. Supportive Touch (4:31) 10. Soles of the Feet (4:10) 11. Awareness of Breath (7:41) 12. Awareness of Sound (5:38) 13. STOP (5:35) 14. Touching Hands (5:06) 15. Discovering Common Humanity (5:57) 16. Belonging (6:48) 17. Loving-Kindness for Couples (9:13) 18. Motivating Yourself with Compassion (12:22) 19. Soften, Soothe, and Allow (8:42) 20. Meeting Our Own Needs (4:47) 21. Discovering Your Core Values (5:16) 22. STOP and LOVE (13:43) 23. Forgiving Others (7:48) 24. Forgiving Yourself (7:22) 25. Gratitude for Your Partner (3:51)

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Book Synopsis'A warm and wise read for those feeling hopeful or hopeless, or somewhere in between.' - The Rev Canon Kate BottleyWe live in an age where more and more people are saying something like, 'I'm not religious, but I am spiritual'. 'Hope' isn't just a nice idea - it can be life-changing and at the very least, an empowering lens to navigate troubled times and transcend daily stress. Hope, alongside the idea of a higher power, can help people feel less alone and more supported, especially when the world turns on its head, which can happen at any point. It is well-known through history that during troubled waters and periods of change, whether that be a pandemic, the loss of a loved one or simply someone's lack of purpose, people turn to religion for the answers. Reverend Pat Allerton is here to lead us through the different themes and issues of modern life, showing us that Hope is always there. He leads us though topics such as Anxiety, Acceptance, Connection, Forgiveness, Grief, Love, Togetherness, Trust and Uncertainty to prove to us that Hope is the answer even in the darkest of times.Trade ReviewA warm and wise read for those feeling hopeful or hopeless, or somewhere in between. -- The Rev Canon Kate Bottley

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Book SynopsisConduct more productive conversations.As a working parent, you lead meetings, advocate for your children, and make presentations that win clients—all with ease. But when your personal life spills into your professional life—whether it's negotiating a schedule change with your boss or talking to your spouse about responsibilities at home—it can be a challenge to communicate effectively and reach agreement.Communicate Better with Everyone provides the expert advice, sample language, and practical solutions you need to help you have more productive conversations with everyone, from your manager to yourself.You'll learn to: Discuss your career and family commitments with your boss Set boundaries—and stick to them Create a safe environment for open, honest conversations Decide whether—and what—to disclose when facing a personal crisis Talk back to your inner critic The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

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Book SynopsisAre you a manager, stuck between pressure from senior leadership and the needs of your team? Do you sometimes feel that you’ve been robbed of your power, your influence… and your ability to actually achieve anything?! It’s time to Own Your Day.This practical collection of simple tools and techniques will enable you to successfully navigate the current environment. Based on first-hand experience from hundreds of organizations, Own Your Day provides an easy-to-apply mix of real-life case studies and specific guidance on the things that matter most to managers. Balancing strategy and delivery Preparation vs planning Developing and using your influence Being your authentic self Getting the best out of yourself and others Implementing change successfully Reclaim your autonomy, step into your authority, and Own Your Day. DIANA MARSLAND is a coach, mentor, lecturer and researcher focused on organizational behaviour and the impact of digital technology in the workplace. Her varied career has included roles in organizations as diverse as Halifax plc, the Foreign & Commonwealth Office, Fidelity Investments and the NHS.JULIE NERNEY is a serial entrepreneur, transformation expert, CEO, NED, Chair, lecturer and public speaker. With experience of every stage of organizational life, from start up through to disposals and acquisitions, she is a passionate advocate for authentic, purposeful leadership.Trade ReviewHelpful management toolThis book is a great resource for managers who are expected to implement constant change initiatives whilst grappling with the realities of managing delivery.The mix of theory & practice makes it easy to read & includes solutions to common issues - such as managing upwards as well as dealing with an uncertain work environment.I like the reflective questions which get me thinking about what I'm doing & the way I'm doing it. The research quotes from managers reassure me that I'm not alone! * Amazon *Table of ContentsTable of ContentsOur focus groups with a representative sample of managers across all sectors have identified the common challenges they face where practical support would be the most valuable. These have been organised into two primary themes, each containing the four most common challenges, an overview for which is provided below. Every section will include practical takeaways – tools, techniques, frameworks, experiential learning from case studies and, for those readers who want to find out more, signposting to other resources such as articles, podcasts or other publications. It will be prefaced by a foreword and finish with a master reference guide for the content.About the authorsOur grateful thanks to…PrefaceForewordPART ONE: OPERATING CLIMATE1 TAKING OWNERSHIP AND CREATING A GROWTH MINDSET1.1 Context is King1.2 Your mindset, their perspective1.3 Creating your own permission1.4 Don’t Fear Mistakes – it’s all about the Learning1.5 Recognising opportunities for changeRESOURCES2 PREPARATION VS PLANNING2.1 Being Future Focused2.2 Your Personal Clarity2.3 Dealing with uncertainty and setbacks2.4 Clarity of Purpose and OutcomesResources3 INFLUENCING FOR IMPACT3.1 Old vs New Power3.2 Knowing your Audience3.3 Building Reputation and Visibility3.4 Building a compelling argument3.5 The Importance of Context and TimingRESOURCES4 IMPLEMENTING CHANGE4.1 Understanding the Why4.2 The How trumps the What in successful change4.3 Changing BehavioursRESOURCESPART TWO: PEOPLEPEOPLE CENTRED LEADERSHIP AND MANAGEMENT5.1 Authenticity5.2 Self-awareness5.3 Self-careRESOURCES6 GETTING THE BEST OUT OF OTHERS6.1 Let’s Start with Your Boss…6.2 Trust as the glue6.3 Creating a high performing teamRESOURCES7 HAVING DIFFICULT CONVERSATIONS7.1 Feedback as the foundation7.2 The Importance of Clear Expectations7.3 Dignified exits: letting people go with clarity and kindnessRESOURCES8 MEETING MADNESS8.1 Purpose8.2 Preparation8.3 StyleRESOURCES9. CONCLUSION…AND THE NEW NORMALENDNOTESINDEX

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Book SynopsisEver come away from a conversation thinking ‘I could have handled that better’?Soft skills are a dark art, but one you are already using when you are at your best.With her simple NALED framework, Lucy Harrison has already helped hundreds of leaders be at their best more often. Now you too can choose to hold a different kind of conversation.Designed and road-tested with busy industry managers, this guide and toolkit will help you improve team engagement, ideas and performance.LUCY HARRISON is the founder of leadership consultancy the Harrison Network, delivering training and coaching in organizational development with a focus on human-centred leadership.Foreword by Adrienne Kelbie, CBETrade Review“If you are someone who likes their self-help books to be chock-full of good, simple exercises, this book won’t disappoint and, as some of the case studies show, at the very least it will give you the confidence to have the difficult conversations even if they don’t always end in success....A useful, potentially even essential companion guide for anyone in the industry charged with managing a team.” * Nuclear Future *Table of ContentsTable of ContentsForeword Introduction The five strands of NALED – an overview Notice Acknowledge Listen5.5 STOP Explore Do Applying NALED in a Nutshell How do I know it’s making a difference? Challenges you might face Stories from the front line About the authorAcknowledgements

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Book SynopsisLife and work continue to evolve, and so must your leadership. Thriving in today’s business environment requires conscious, inspirational leadership, a fresh understanding of the world we find ourselves in, and a whole new playbook anchored in meaning and purpose. You need a set of strategies and applications that enable you to create an experience in your organization where your people give their best, feel fulfilled in their work and relationships, can work toward realizing their potential, and will persevere alongside you in service of the company’s mission.Not only will you and your team be completely rejuvenated and elevated by exercising this kind of agency, but your business will be transformed to perform at much higher levels of productivity, creativity, and results. Meaning and purpose are essential ingredients to unleash the potential of everyone in your stakeholder community, powerfully uniting them, to increase your organizational impact and relevance. Here is your opportunity to transform the Great Resignation into your Great Revitalization.DR ALISE CORTEZ is a management consultant specializing in meaning and purpose, an organizational logotherapist, the host of Working on Purpose radio and Chief Purpose Officer at Dr Alise Cortez and Associates. She works with forward-reaching organizations to develop conscious, inspirational leaders and enable them to transform their organizations into high functioning, profitable enterprises by activating meaning and purpose.Table of ContentsAcknowledgementsForeword by Dr. Lance SecretanIntroduction: First Aid for the Exhausted, Overwhelmed or Lost LeaderPART ONE: THE ‘WHAT’ OF G.U.S.T.O.Chapter One – G: Gumption -- Your Business as an Enlivening Force for Good (What)Your Business Can Breathe Vital Life Back into YouConscious Capitalism, the Super Hero to Power Your BusinessYour Business Beautiful, Intelligently DesignedThe Long Play in BusinessKey Points SummaryChapter Two – U: Urgency – Wake Up and Turn Fast! (When and Where)From Autopilot to a Constant Drive for Improvement The Cry for Work-Life Harmony in the Great ResignationThe Call for Wellbeing amid a Mental Health CrisisFluid Location and the New Focus on Where Work Gets DoneKey Points SummaryChapter Three – S: Sustainability in an Interdependent World (Why)On Becoming Wise Homo SapiensYour “Living Organization” in Today’s Stakeholder Capitalism WorldFrom an “Ego Economy” to a “Living Economy”Sustainability and ESG as a Business ImperativeKey Points SummaryChapter Four – T: Therapy that Enlivens Hearts and Souls Through Meaning (How)That Workforce Hungers for Deep MeaningEnter Logotherapy: The Surprisingly Simple Path to Activate MeaningThe Playground of Work – Where Meaning is ActivatedDoctor’s Orders: Motivate Through MeaningKey Points SummaryChapter Five – O: Ownership Culture that Unites All Stakeholders Through Purpose (Who)What is Purpose, and Why Does it Matter?Purpose as Today’s Driving Business ImperativeYour Parliament of PurposeKey Points SummaryPART TWO: THE ‘HOW’ THROUGH N.O.W.Chapter Six – N: Nurture Through Mindfulness (IQ)Perform a Human Capital Process and Procedure AuditFocus on and Nurture Individual StrengthsBanish Your “High Performance” Programs and Embrace “Momentum”Re-Tool Feedback and RecognitionVitalize Well-Being in Your Workplace Remove Toxicity that’s Killing Your Culture Measure and Increase Employee Engagement and FulfillmentDeconstruct Time and Place in Today’s Nimble WorkplaceElevate Your Team by Leveraging AI and RoboticsKey Points SummaryChapter Seven: O: Open the Heart (EQ)Become a Caring Leader Who Celebrates “Everyone Matters”Manage Through Meaning ™Bring Passion Back to the WorkplaceInspire “Love in Work” and Spread JoyStomp Out Fear and ToxicityEncourage Social or Job PurposingIncrease Relational Connection and Belonging Through DEIBLive the ESG+R Standard Every DayKey Points SummaryChapter Eight: W: Wake the Soul (SQ)Do the Work – Be a Leader Worth FollowingAdd Inspiration to Evolve Your Leadership PracticeDetect Your Company’s Purpose – Your Unique Way of Being and ServingEmbed Your Company Purpose into Every Operational AspectHelp Your Team Members Discover Their Own PurposeElevate Your Company Purpose with BeautyAccept the Summons of Syntropy – Reaching to Our Higher PotentialKey Points SummaryConclusionSelect Bibliography

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Book SynopsisEmbrace your inner child.Empower your inner parent.Befriend your inner critic.Are you ready to heal all parts of yourself?Meet your inner child – the part of your subconscious still holding the child within – and learn how to honour and heal them. Through quick, constructive exercises, inspirational quotes, journaling activities and reflective practices, this ten-step programme is the perfect tool for embracing your past, accepting your present and improving your future.Table of Contents• This Book is For You • Inner Child, who are you? • Committing to Yourself • Creating Rituals of Safety • Visualizations • Play and Creativity • Going Deeper • Being Vulnerable as an Inner Parent • Self-Punishment and Self-Forgiveness • A Village of Support.

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Book SynopsisWorking in a digital product environment? 85% of job success comes from well-developed people skills. The greater your skills in leadership, emotional intelligence and resilience, the more likely you are to succeed.Human Powered is a concise and accessible guide that will help you collaboratively solve problems, resolve conflict and inspire others. Get everyone doing this and you'll have truly high-performing digital product teams. This book will show you how to: Influence, persuade and show true leadership to stakeholders, regardless of where you sit in the hierarchy Communicate in ways that make everyone in your team feel unstoppable, and enhance team performance Take responsibility for your job and workplace relationships as you've never done before Develop the emotional intelligence and people skills to transform your working life and supercharge your performance Gain lifelong people skills that you can use for the rest of your career Get access to more resources at www.humanpoweredbook.com.

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Book Synopsis"We’ve all gotten stuck working with people we don’t like. Thankfully, Deb Mashek has written a lively, actionable book to fix that. Combining her expertise as a psychologist and her experience as a consultant, she reveals how we can earn trust, repair relationships, and create collaborations that bring out the best in us.” Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLifeMany people have mixed feelings about workplace collaboration. On the one hand, they know collaboration is essential to achieve complex goals. On the other hand, they know collaboration is a slog. People pull in different directions. There’s desperately little communication and even less follow through. One person ends up doing all the work. The result? Friction mounts. Projects fizzle. Great people walk.Here’s why: very few of us ever receive any formal training in how to collaborate well.In Collabor(h)ate, Deb Mashek draws on her deep experience as a relationships researcher and collaboration facilitator to reveal everything you need to know to make workplace collaborations less painful and more productive.Dr Deb Mashek is an experienced business consultant, professor, higher education administrator, and national nonprofit executive. She applies relationship science to help people collaborate better. Learn more at: www.collaborhate.comTrade ReviewWhen collaboration is done well it creates an exponentially better end result but when done poorly it can create low morale, low output and a whole host of other problems. The book teaches readers a framework for collaborating better and explains the dynamics of solid team/group work. * LinkedIn *...essential reading for anyone who wants to improve collaboration and relationships in the workplace. I cannot recommend Collabor(h)ate highly enough. It is a game-changer. * Amazon *Deb Mashek is the guru of all things collaboration. She provides leaders and teams a paradigm for working better together. Deb taps her life experiences, research and business acumen in developing this easy-to-read and still super-substantive resource for all teams everywhere. Collabor(h)ate is full of great stories AND practical models and tools you can use right away. * Amazon *The Mashek Matrix is genius, akin to Stephen Covey's Four Quadrants. The launch of this book marks a paradigm shift in our business culture. -- Nina Bianchi * Amazon *Relatable, actionable, and empirically-based - this book is a must-read for any professional looking to improve their workplace relationships and productivity. * Amazon *The Mashek Matrix, nine strategies to positively influence collaborative relationships , and insight into understanding and managing interdependence are worth their weight in gold. * Netgalley *For a short book, it's exceptionally powerful, and one I would not hesitate to recommend. * Netgalley *"People in the corporate world, particularly those who’ve been consistently disappointed by collaborations, will find a great deal of clear thinking in these pages. An upbeat and pro-active method for improving collaborations in the workplace and beyond" - Kirkus ReviewsTable of ContentsFRONT MATERIALPrefacePART 1: FOUNDATIONS OF COLLABORATIONChapter 1. What is collaboration and why is it so dang difficult?What is "collaboration" anyway? | Mixed feelings about collaboration? You're not alone | Putting the H in collabor(h)ate | Why is collaboration so dang difficult? | So why bother? | Why aren't we taught how to do this? | Fear not: this learnable (and relationship theory can help) | Here's the point | Questions for reflection and integrationChapter 2. Two relationship dimensionsYour workplace relationships matter | Relationship quality: Is your collaboration relatively good or bad? | Interdependence: To what extent are you and your collaborators mutually dependent on each other? | The Mashek Matrix | Moving from collabor(h)ate to collaborGREAT | You, your team, your organization | Here's the point | Questions for reflection and integrationChapter 3. Improving relationship qualitySet clear expectations | Behave accordingly | Avoid telling yourself stories about others | Talk about yourself | Cultivate we-ness | Engage in novel and challenging work | Bring the donuts | Be responsive | The power of personality | Attachment anxiety and avoidance | Here's the point | Questions for reflection and integrationChapter 4. Changing interdependenceFrequency of interaction | Diversity of activities | Strength of influence: Tasks | Strength of influence: Consequences | Deciding how to decide | Maintaining boundaries | Individuals and their roles | Tools employed | Organizational values | Rituals and processes | Capacities and supports | Here's the point | Questions for reflection and integrationPART 2: COLLABORATIVE CHALLENGES (AND HOW TO ADDRESS THEM)Chapter 6. Diagnosing and remedying the 12 most common collaboration challengesHow to use this section | Dropped balls | Uneven workload | "My way or highway" | No capacity to give | Under preparation | Disengagement | Going rogue | Last minute contributions | Inconsistent contributions | Stealing credit | Dodging hard conversations | Mushy roles | Here's the point | Questions for reflection and integrationChapter 7. Special collaborative contextsCross-functional | Skip rank | Cross-cultural | Inter-generational | Other power dynamics | Difficult personalities | Here's the point | Questions for reflection and integrationChapter 8. When to get the heck out of there4 horsemen of the apocalypse | Process loss vs. sudden death | Chaos and toxicity | Teams in crisis | Should I stay or should I go? | The things you cannot change | Don't be a doormat | Growth after breakup | Here's the point | Questions for reflection and integrationPART 3: LIVING IN A WORLD OF COLLBORGREATChapter 9. Further developing your collaboration chops: Professional development for you and your teamUnderstanding the impact of your behaviors | Finding the courage to change | Options and interventions for you as an individual | Options and interventions for your team and organization | Here's the point | Questions for reflection and integrationChapter 10. Hey, you're collaborGREAT!Taking the H out of collabor(h)ate | Choosing which stone soups to contribute to | Identifying, vetting, and committing to collaborators | Learning to say "yes" vs knowing when to say "no" | How to be in the room where it happens | Helping others level up | It takes a village | Here's the point | Questions for reflection and integrationChapter 11. The Collaborators' VowBACKEND MATERIALBonus chapter: Collaboration in friendships, family, community, and lifeReferencesAcknowledgements

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Book SynopsisRemote working is here to stay.But 65% of remote workers say they feel isolated, and many managers struggle to know how to support them.In Your Resource is Human award-winning marketer and global remote business leader Melissa Romo explores the five unspoken remote work emotions, and identifies the five remote-ready leadership behaviors that can help all teams, large or small, rise above the sometimes emotional undertow of working apart.This book aims to give remote leaders the counsel and courage to embrace empathy, adapt their communication and inspire optimism that will drive culture, build connection and help their people do their best work.Melissa Romo has more than 20 years’ experience as a business leader for FTSE 100 and Fortune 500 companies around the world and has spent more than a decade building, leading and working in globally dispersed teams. She earned an MBA from the Yale School of Management, where she studied organizational behavior and leadership, has been recognized as a marketing and advertising industry “40 Over 40,” and is a regular speaker on communication, content and community for business events around the world. https://www.melissaromoauthor.com/Trade ReviewThis brand-new, brilliantly written book, based on revealing interviews, allows CEO’s to understand the work-at-home phenomenon with more clarity and sensitivity to create a better workforce..a riveting business book, written by a skillful and intelligent executive. * LinkedIn *This is an important topic. Everyone leading a team - or who wants to ultimately lead a team - should read this book. * LinkedIn *If you are looking for straightforward tools and specific actions you can take to support your team and create the conditions for them to thrive in hybrid work, this book is for you. It's carefully researched and filled with relatable stories that make it an enjoyable and quick read. * LinkedIn *I highly recommend leaders furnish this book to their managers and teams. The thing that sets this book apart from the many articles, blogs and books written about remote work is how Romo shares actionable knowledge and information. She gives leaders the “how” to improve as remote leaders rather than just detailing the current challenges and theories. * Amazon *...a fantastic book that will help anybody build the skills to ensure your teams stay engaged, stay focused, and stay happy. * Amazon *Table of ContentsTable of ContentsYour Resource is Human: Remote work’s emotional pitfalls and how courageous leadership can help teams rise aboveForeword - Jay Shetty, bestselling author of “Think Like a Monk” and host of the podcast “On Purpose”Introduction - Who this book is forSection I - Identifying the 5 emotional pitfalls of remote workWhile your people might love the flexibility and independence of remote work, more challenging emotions are at play on some level all of the time. A good leader has a clear-eyed understanding of these and is on the lookout for them at all times.Diagnostic: How well do you read emotional signalsChapter 1 - IsolationHow remote work contradicts our human need for connectionChapter 2 - GuiltHow we punish ourselves for unproductive daysChapter 3 - BoredomWhen the empty room does not inspire motivationChapter 4 - ParanoiaCareer progression, politics and wondering if ‘out of sight means out of mind’Chapter 5 - DepressionThe devil’s workshop: Being alone during personal crises, existential dread, blues and fatigueSection II - Behavior blueprints: mastering your remote-ready leadershipEmpathetic leadership while remote is different than empathetic leadership in person. This section will help you apply 5 leadership behaviors to help you manage effectively in a remote context, confidently embracing the emotional realities your team are navigating every day.Diagnostic: How ready are you for remote-ready leadership?Chapter 6 - Checking inQuestions to ask and how to know when to ask them + 5 conversation startersChapter 7 - Building trustCreating a safe place to confide, and what to say when they do + 5 conversation startersChapter 8 - Setting boundaries How to show care and compassion without being a pushover + 5 conversation startersChapter 9 - Managing performanceBalancing high expectations with personal constraints + 5 conversation startersChapter 10 - Communicating with optimismRemote-ready leadership and how the leader is every remote team’s North Star + 5 conversation startersConclusionFurther ReadingAbout the Author

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Book Synopsis'Brilliant...as entertaining and interesting as it is practical' - Graham Allcott, author of How to be a Productivity Ninja We are surrounded by feedback, whether we're being asked to like, rate or otherwise comment on products, services or even people. At work, the right kind of feedback delivered at the right time and in the right way can help us all to learn and improve. On the ground, though, that's easier said than done. Help is at hand. Margaret Cheng's six golden rules and Giving Good Feedback Framework offer a clear guide to what feedback is, how we can master the things that get in the way and deploy some simple techniques to make feedback a more routine - and less emotionally charged - part of our routine work communications.Trade ReviewPRAISE FOR PREVIOUS ECONOMIST EDGE TITLES: 'Branding that Means Business is brimming with insight. The business landscape has never been busier, but Johnson and Misiaszek wisely-and entertainingly-explain how to rise above the crowd -- Professor Adam Alter, NYU Stern School of BusinessBy bridging the gap between brain science and business effects, they have produced the most insightful book on branding of the last 20 years -- Rory Sutherland, Vice Chairman of Ogilvy and author * Alchemy: The Dark Art and Curious Science of Creating Magic in Brands *A wonderful blend of academic insights and practical know-how -- Richard Shotton, author * The Choice Factory: 25 Behavioural Biases that Influence what We Buy *I suspect I'm not alone in having given limited thought to what feedback is for, only focussing on it when the annual appraisal season comes up, or after a short training session. And few of us are comfortable with giving (or receiving) it. That's why Margaret Cheng's new book is so important. It helps us to re-think feedback, what it's for and how we should use it. She reminds us that it's about much more than those annual appraisals. It should be all about learning and developing. Giving Good Feedback provides proper guidance on how to tackle it, and how to make it a more routine - and less painful - part of our working lives -- Paul Johnson, Director of the Institute of Fiscal Studies and author * Follow The Money *There are perhaps no words more dreaded at work than: "Can I give you some feedback?" Most of us hate giving it. Most of us, if we're honest, hate receiving it. Margaret Cheng's brilliant book is a mixture of well-researched perspectives, some of the most helpful models and approaches and pearls of wisdom from her own impressive career. It's as entertaining and interesting as it is practical. This will definitely be a book I keep coming back to -- Graham Allcott, author * How to be a Productivity Ninja *

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