Office management Books

Book SynopsisThe Art of Connected Leadership teaches leaders how to keep rock star employees and build a powerhouse team. Lyndsay K. R. Toensing has fifteen years of experience leading teams, mentoring, and coaching people in startups to Fortune 500 companies. In The Art of Connected Leadership, she shows leaders how to: See the most common reasons why good people leave a job Set team direction that motivates their employees Build relationships that increase employee loyalty Develop their employees in a way that benefits them Create a team culture that gets results Help employees love their jobs

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Book SynopsisUpgrade your office to anywhere in the world! Remote work offers more flexibility, autonomy, and freedom in the modern workspace while you continue to climb the corporate ladder.With top companies like Apple, Amazon, UnitedHealth Group and more adapting to the hybrid-remote model, you have the power to make your career goals fit your lifestyle. Curate your ideal home-office or take your life on the road- limitless options, limitless potential.Learn what it takes to become a successful remote worker, with all the tips of the trade detailed in The Remote Worker’s Handbook. Jason R. Rich and the experts at Entrepreneur help you build the necessary skill set to make transitioning to remote work a walk in the park, so you can take that actual walk in the park. Using this comprehensive guide, you’ll discover: Time-management and collaboration applications to keep yourself organized The key to adapting your home-office or shared workspace Tools to navigate the cloud, virtual calendars, and the wide variety of free services available  Software and technology exclusive to the remote worker Experience the freedom and flexibility of remote work and take your career to the next level with The Remote Worker’s Handbook. 

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Book SynopsisRemote working makes us happier, more productive and more profitable, but it can bring its own set of challenges. How do we manage our work-life balance; communicate and collaborate effectively as teams; and ensure our technology is efficient?In Work Remotely, Penguin Business Experts Anastasia Tohmé and Martin Worner explain everything you need to know:- Set your own targets and monitor productivity- Establish boundaries between working hours and free time- Manage effective communication and decision-making at a distanceIncluding case studies from the companies around the world who are innovating and revolutionizing the way we work, Work Remotely shares useful advice and practical tips to ensure you get the most out of working away from the office environment.

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Book SynopsisImagine a world where you can tackle the greatest, most challenging problems with a proven approach that leads to unmatched success. That is what the 3rd Paradigm offers. The 3rd Paradigm: A Radical Shift to Greater Success provides a framework for businesses and individuals alike to innovate breakthrough solutions through a process of Co-Creation. Backed by original research involving more than 4,000 business professionals, the authors present the three paradigms of business, the five types of Co-Creation, and a four part step-by-step model that allows you to make the radical shift toward the 3rd Paradigm of Co-Creation—where all stakeholders play a meaningful part in greater success. Learn how to have the Right Focus, the Right Process, the Right Communication, and the Right Execution so you can implement Co-Creation and start innovating new solutions today.  Learn from the example of Richard, an anonymized business executive and entrepreneur, who tried, failed, and kept trying to solve his business’s greatest scaling problem and only found success when he adopted the 3rd Paradigm. Discover rigorous research findings that pinpoint the top seven advantages of the 3rd Paradigm as well as the top seven drawbacks, so you know what they are—and how to proactively manage through any obstacles.  Expand your leadership capacity by learning how to gain buy-in and consensus and move projects forward despite any challenges that may arise.   Recognize the crucial importance of diversity and real, meaningful inclusion of all stakeholders, so everyone’s voice is not only heard but also valued and respected. Hear directly from the authors about their experiences with Co-Creation and the exciting future they see that rests with the emergence of 3rd Paradigm. The 3rd Paradigm is the radical shift you’ve been waiting for if you’re eager to achieve truly inclusive work cultures, increased profitability, and explosive revenue growth. 

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Book SynopsisSolving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.Trade ReviewSolving the Strategy Delusion is a comprehensive and insightful remedy for the field of strategic change, and advances the subject in original ways. Everyone working at senior levels of business and policy should read this book. This is a fresh and decisive contribution to the canon of strategy. Kevin Roberts, CEO Worldwide of Saatchi & Saatchi Solving the Strategy Delusion opens new windows for looking at realising strategy. It rewrites ingrained behavioural practices to fit today's extraordinary strategic challenges. Fons Trompenaars; Ranked one of the top 50 Most Influential Management Thinkers in 2013 and co-author of Riding the Waves of Culture - Understanding Diversity in Global Business This remarkable book is a survival guide for business leaders who have found the ground shifting quickly beneath their feet. But more than that it's a logical path forward showing us how to realise distinctive strategies by unlocking the energy of people within the organisation. It's clever and timely. Tony Gillies; Editor in Chief, Australian Associated Press Don't even think of embarking on any strategic change effort without reading this book first! It demonstrates not only why conventional planning has become irrelevant but, importantly, how to see, feel, think, and act strategically in today's fast changing environment. James Sutherland; Chief Executive Officer, Cricket Australia Don't be deluded that strategic planning leads to strategic thinking. If strategic changes are to be realised then this book is a must for those who want to make that happen! Professor Philip Dewe; Birkbeck, University of London Solving the Strategy Delusion hits at the very core of challenges that most organisations suffer from in the current era. Too many organisations continue to plod along with old-fashioned thinking even if the paradigms have changed dramatically around them. This pioneering book delves into the causes of such delusions which occur around the much-exploited term of strategy. The authors present a compelling in-depth, incisive, and to the point view based on their vast industry experience and decades of academic pursuit on the subject of strategy and organisational behaviour. This is a can't-put-down book and a must-read for all CEOs and executives wanting to make a real difference! Sanjay Mathur; Vice President, India & ASEAN, Foseco at the Vesuvius Group Solving the Strategy Delusion is the ultimate why, what, how, who, and when of strategy realisation in the 21st century. It will inspire, energise and give you a foundation from which to make strategy truly happen. Paul Baxter; Chief Executive and National Commander, New Zealand Fire Service Almost all organisations these days claim to have a 'strategy' - it would hardly be fashionable to not have one! But how many of these strategies are delusional, destroy value and organisations? Many - according to this original book from Dr Marc Stigter and Sir Cary Cooper, in which they outline cases where ingrained and delusional models of strategy were held on to, despite their shortcomings. They demonstrate how to avoid delusion and achieve strategic wisdom. Such wisdom means ditching most of the security blankets and conventions that managers and leaders still hang on to, even today, such as command and control, managing by the numbers and through stressed out workers. There are better ways and this book elaborates them! Professor Stewart Clegg; University of Technology, Sydney You are about to read a book that gives a fascinating perspective on how it doesn't work and how it should in many organisations when it comes to strategic change! The examples discussed in Solving the Strategy Delusion on how people react to change or keep holding on to the status quo are very recognisable. But in today's landscape this is not sustainable. Dr Marc Stigter and Sir Cary Cooper explore how to bring new strategies to life and think beyond traditional practices and models. I highly recommend this book to all Forward Thinkers and Doers out there! Rick Denekamp; Vice President, Trade & Commodity Finance, ING Bank, Netherlands Solving the Strategy Delusion is an outstanding reference for realising strategic change in today's complex environment. Zeger Degraeve; Dean, Melbourne Business School; Dean, Faculty of Business and Economics, The University of Melbourne Dr Marc Stigter and Sir Cary Cooper are to be congratulated for highlighting the need for a more holistic view on strategy - to use an Australian colloquialism they call a spade a bloody shovel! I commend them for that. In today's fast changing environment, we are seduced to a world of short termism without proper regard for or a focus on the future. In such a world, strategy is more often than not relegated to an annual repetition of talkfests followed by a plethora of communications of various forms without action or progress. This book challenges conventional thinking and provides invaluable and practical insights that will enable the reader to mobilise their organisation in a manner that will enable them to realise distinctive strategies which will endure. Highly recommended! Darryl McDonough; Former Chief Executive Partner, Clayton Utz Solving the Strategy Delusion doesn't naively claim to provide all the 'answers' but instead serves as a practical guide for you to challenge the status quo and change the way you think, plan, and put into practice strategic change. This is a book you are going to want to keep with you. Grant Rickard; Vice President, Systems Support - Europe, Middle East & Africa, Oracle How do you unlock deep customer insights and realise distinctive strategies? How do you overcome organisational inertia and unleash productive energies? How do you mobilise people who can, know and want to realise strategic change? This remarkable book reveals answers to these questions and in essence shows how to truly strategise from the outside-in rather than inside-out even for biased insiders. Christian Overgaard; President Danfoss China If we're completely honest, most leaders are consumed by the daily battle to ride out the bumps let alone prove we own a confident strategy that will sustain us long into the future. Authors Stigter and Cooper deconstruct the challenges we face inside and out then provide the keys to overcome organisational inertia and unleash productive energies. It's a must. Mick Crowe; Managing Director, G&S Engineering Services Solving the Strategy Delusion is a refreshingly new perspective on strategy and strategic change. We are presented with a systematic questioning on how companies tackle strategy and change, create customer value, mobilise people and exercise leadership, through several types of delusions. These topics are then explored in a sensitive and pragmatic fashion. A 'must read' in the strategic management literature. Rita Cunha; Associate Professor of Global Human Resource Management; Nova School of Business and Economics, Lisbon, Portugal Strategy as we know it won't cut it anymore in today's environment. The authors take us through a compelling journey on how to survive. This book is relevant to anyone with a desire to realising strategic change enduringly! Jonathan Sampson; Regional Director, Hays, Japan The book races through how to create distinctive plans with both the customer and the workforce. The detailed glossary offers a mini-MBA of its own! THE TIMES Book of the Week Written concisely and in an engaging style, Stigter and Cooper have produced a very worthwhile book here on the challenges of modern leadership The Irish Times Stigter and Cooper offer very practical insights how to embed strategy into the heart of the everyday running of a business Elite Business Magazine (UK)Table of Contents1. What's Going On? 2. Strategic Sensing – Not Just Thinking 3. Co-Creating a Compelling Story 4. Co-Creating Distinctive Strategies 5. Realising Distinctive Strategies 6. Overcoming Inertia 7. Sustaining Organisational Energy

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Book SynopsisHere's what you should know to manage data records efficiently With proper electronic data management, your business can lower costs, improve efficiency, eliminate duplication, and be protected in the event of a lawsuit.Table of ContentsIntroduction 1 About This Book 1 Conventions Used in This Book .2 Foolish Assumptions .2 How This Book Is Organized 2 Part I: Setting the Stage .3 Part II: Filing Made Simple 3 Part III: Capturing Records .3 Part IV: Parking Spaces .3 Part V: Creating a Plan 4 Part VI: The Part of Tens .4 Bonus Content: Appendix .4 What You’re Not to Read 4 Icons Used in This Book .5 Where to Go from Here .5 Part I: Setting the Stage 7 Chapter 1: Fundamentally Speaking .9 The Inside Scoop — Terms and Terminologies .10 What is information? .10 For the record 10 Business value 11 Nonvalue .11 The information life cycle .12 Grooving with the records (and the information retention schedule) 13 Hold on! .13 Role Playing 13 The Records and Information Manager 14 The evolution of the records manager 15 The big bang! 15 School is in session 16 I can associate with that .17 Let me see your credentials .17 I’ve got to do what?! .20 The written word .20 Professionally speaking 22 I’m Excited — Why Aren’t You? .23 Core function junction 23 Show me the benefits! .23 Trimming expenses .24 Improving efficiencies .26 Increasing staff productivity 27 Risky business 28 Creating your support group .29 Marketing Your Program 33 Chapter 2: Appraising .35 Preparing for the Appraisal 35 Push for the purge .36 Don’t forget the hard drives .37 Choosing an Appraisal Method .39 A method to the madness .39 The good and the good .40 Conducting the Appraisal .42 Capturing appraisal information 43 Taking inventory 43 Going through with an interview .44 Quizzing with a questionnaire 45 Documenting the appraisal 45 Processing the appraisal results 48 Chapter 3: Scheduling .49 Keeping Your Options Open 50 Working with the Departmental retention schedule .50 Scheduling based on function 52 Bring out the big buckets 54 Conducting the Investigation .56 Considering the value 57 Researching retention periods .58 Mining your natural resources .59 Assigning retention periods to nonrecord information 61 Looking for Approval 62 Department management .62 Paying a visit to the Tax department 62 Legalizing your retention 63 Creating the Retention Schedule Document 63 The pieces to the retention schedule puzzle .63 Sampling retention schedule forms .67 Implementing the Retention Schedule 68 Keeping it electronic .69 Providing direction 69 Updating the Retention Schedule 70 Part II: Filing Made Simple 73 Chapter 4: I Know It’s Here Somewhere .75 Filing Methods 75 The alpha file 76 The numbers don’t lie .77 Filing alphanumerically .78 Evaluating Filing Equipment and Supplies .80 The right equipment makes a difference 80 File folders under “important” .86 Selecting a Filing Method 90 Creating a records profile .91 Growing, growing — gone! 91 Evaluating the current state of affairs .92 Creating a Digital Filing System .92 Drawing the parallels .92 Naming folders and files 95 Chapter 5: Drives Can Drive You Crazy 97 At-Risk Drivers .97 Out of sight — out of mind .98 Driving up the costs 98 Driving down function lane 99 Cleaning Up Your Driving Record .99 Taking time to know your drives .100 Mapping a course of action 101 Creating a folder structure .102 Administering shared drives 104 Planning the file review .107 Reviewing files 108 Cleaning up with software 110 Maintaining Your Drives .110 Creating a usage policy .111 Relying on the administrator 111 Using software to maintain your drives 112 Chapter 6: A Message about E-Mail .113 The Anatomy of an E-Mail .113 Determining the value of the message 114 Scheduling time for e-mail 115 The rising risks of e-mail .116 Managing quotas 117 Filing the Message .118 PSSST! What you need to know about PST folders 118 MSG can be good for your informational health 120 Naming e-mail .122 Using Software to Manage E-Mail 125 E-mail archiving systems 125 Optimizing with DM and ECM applications 125 Part III: Capturing Records 127 Chapter 7: Watch Out, I’m Backing Up .129 Creating a Backup Plan .129 Identifying different types of backups 130 Finding a place to back up 131 Distinguishing between backups and archives 132 The tale of the mystery tape 134 Managing Backups .135 Determining what needs to be backed up 135 Applying retention to backups .136 Creating a data retention schedule .137 Deleting backed-up and archived information .139 Chapter 8: Know When to Hold ’em .141 Discovering Discovery 141 Initiating a Legal Hold .143 The components of a legal hold .143 Organizing the search party .145 Searching in the dark .146 E-mail — the smoking gun 147 Keying in on keywords 148 Searching made simple .150 Preserving what you find 150 Maintaining the legal hold 150 We have liftoff .151 Chapter 9: Imaging Documents .153 From Paper to Paperless 153 Understanding the basics of document imaging .154 Benefiting from an image makeover 155 To Image, or Not to Image 156 Conducting an imaging needs assessment .156 Stepping through the imaging process .158 Prep school .158 Scanning documents .161 Recognizing a good thing when you see it .161 Applying indexes 162 Controlling the quality 164 Determining Your Imaging Approach .165 What happens in-house stays in-house 165 Equipping your imaging operation 166 Gathering Requirements .170 Conducting a document analysis .170 End of the beginning 171 Calculating the Return on Investment (ROI) 172 Investing in the benefits 172 Knowing your customer 173 Valuating the benefits 174 Evaluating Imaging Hardware and Software 175 Examining document scanners 175 The role of document-imaging software .177 Chapter 10: Software Applications 179 Examining Software Options 179 Laying the software foundation .180 Types of software 181 Assessing Your Needs .187 Calculating the return on investment (ROI) .188 Identifying your “pain points” 189 Conducting a requirements analysis .189 Evaluating Vendors .191 Determining your evaluation approach 191 Using business-use cases 192 Detailing the results .192 It’s not all about functionality 193 Comparing the results .195 Guiding You through Implementation 195 Why implementations fail .196 How to ensure that your implementation is a success! 197 Part IV: Parking Spaces 199 Chapter 11: Storage Locations .201 Storing Inactive Records Onsite 201 Protecting your inactive records .202 Implementing access control procedures 203 Optimizing your inactive storage 205 Getting to Know the Record Storage Vendor .207 Understanding the fee structure 207 Making sure that your requirements are met 209 Contracting with the vendor 210 Chapter 12: Compliant Destruction .213 Determining the Appropriate Destruction Method .213 Deciding on Your Shredding Approach 214 Shredding your own documents 214 Getting to know the shredders themselves 216 Outsourcing your shredding 217 Selecting the Right Shred Vendor 218 How to ensure that electronic information is unrecoverable 218 Establishing your shredding requirements 219 Developing an Information Destruction Policy 221 If you can’t do it, don’t include it .222 Elements of an effective destruction policy .222 Part V: Creating a Plan 225 Chapter 13: Codifying the Policies .227 Developing a Records and Information Management Policy .227 Understanding what a policy is (and isn’t) 228 The basic characteristics of a good policy .228 Talking records and information .229 Making the Policy Available .230 Distributing the hard copy .231 Attaching a soft copy .231 The missing link .232 Auditing the Policy 233 Developing an audit plan 233 Determining what to audit 234 Communicating the audit .236 Documenting the audit findings .236 Chapter 14: Train the Troops .237 I’m Aware of That! 237 From the top .238 What’s in it for me? 238 Creating a creative awareness campaign .239 Developing a Training Plan 241 Deciding on the curriculum 241 One size doesn’t always fit all 242 How refreshing .242 Training the Masses 243 How much time do I have? 243 Face-time training 244 Webinars .244 Intranet-based training 245 Part VI: The Part of Tens 247 Chapter 15: Ten Simple Management Guidelines .249 Limiting E-Mail Attachments 249 Knowing How to Dispose of Information 251 Structuring Electronic Folders .252 Naming Files .252 Managing Active and Inactive Periods 253 Scheduling Destruction and Deletion .254 Creating the Proper Filing System .254 Avoiding the “Keep Everything” Syndrome .255 Managing Copies 255 Keeping It Simple .257 Chapter 16: Ten Emerging Trends .259 Governing Information 259 Computing in the Clouds 260 Big Data .261 Social Media .262 Putting Some Structure to It .263 Let’s Collaborate 264 Generally Accepted Recordkeeping Principles .265 Mapping Your Data 266 Enterprise Searching .267 Don’t Get Duped 268 Appendix: Sample Forms and Vendor Listings 269 Index 281

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Book SynopsisBuilding on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.Trade Review" The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." -Peggy Milford, former CEO, US West Business Resources

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Book SynopsisWant to get those difficult colleagues off your back and restore your sanity? NYU psychology professor Tessa West shows you how.Have you ever watched a colleague charm the pants off management while showing a competitive, Machiavellian side to the lower ranks? They don't hesitate to throw peers under the bus, but their boss is oblivious to their bad behaviour. What about a constantly interrupting colleague? Or an over-bearing manager? While these jerks stress us out in small ways throughout the day, they aren't technically breaking any rules, so we're expected just to put up with them....Until now. Tessa West has already helped thousands of people resolve their most pressing workplace issues. And here she draws on a decade of original research to profile classic workplace archetypes, including the Gaslighter, the Bulldozer, the Credit-Stealer, the Neglecter, and the Micromanager, giving advice to anyone who's ever hidden in the bathroom to cry at work. She digs deep into the inner workings of each bad apple, exploring their motivations and insecurities, and offers clever strategies for stopping each type of jerk in their tracks.Know a Jerk at Work? This proactive approach reveals the single, most effective way to achieve emotional wellbeing at work.Trade ReviewTessa West's strategies can help anyone reduce the impact of [a work jerk's] behaviour * The Financial Times *Who doesn't want to know how to manage the other idiots better? Or at least not murder them. This is the office survival guide I wish I'd read when I first started work. It's never too late to be a jerk whisperer. Essential reading. * Viv Groskop, author of How to Own the Room *This book provides the key to working smarter, better and happier, no matter who you're working with. * Nir Eyal, author of Hooked and Indistractable *Most of your happiness at work is based on personal relationships. Being able to manage those relationships when things get difficult is key to your success at work - and in life. Jerks at Work is a practical and engaging set of tools. Buy it. * Scott Galloway, author of The Four *Reading Jerks at Work is like listening to a real person who is smart, warm, and funny, and who I'd like to have a glass of wine with. That's unusual for any business or self-help author to achieve-from a scientist it's practically a miracle. This book basically has it all. I'm going to make it mandatory reading for everyone on my team. We all need this book. * Heidi Grant, PhD, author of Nine Things Successful People Do Differently *

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Book SynopsisThe USA has a number of educated, experienced, professional women ready and willing to move into the boardrooms and executive suites of corporate America. The author of this text argues they are America's competitive secret - an untapped economic resource - and profiles their unique qualities.Trade Review"Straightforward and readable."--The Washington Post"Rosener has observed firsthand the emergence and importance of women in the U.S. economy."--Chicago Tribune"A thoughtful, well-reasoned analysis of gender disparity and discrimination in the workplace and of how corporations can be shown that change is in their economic self-interest."--Library Journal"Optimistic...about the possibility of corporations healing themselves....American women, [Rosener] argues, are an untapped, or at least an underutilized, competitive resource, held back by discrimination and other corporate practices that fail to value their contributions....Ms. Rosener, like most Americans, believes inequity can be remedied with information and common sense."--The New York Times"If you are a woman who is grappling with the frustration of getting ahead in a traditional company, you will find inspiration and encouragement from the stories of other women who have also faced these battles....By exposing the issues and possibilities of women-as-managers in the first book ever written on this specific subject, Rosener addresses the topic head-on and shows us all how to come out winners."--Atlanta Small Business Monthly"[Rosener] argues that women possess leadership abilities particularly suited to today's organizational structures and that no other country has as many educated and experienced professional women as the U.S.; however, women, men, and organizations must change to take full advantage of this competitive edge, and Rosener suggests ways to do so."--Booklist"Men who work with and for women, and women who work with and for men, should read Judy B. Rosener's book. Why? Because it is a straightforward and readable guide that will help each side understand the other's attitude about women in management."--The Washington Post"A consistently thought-provoking book that is filled with real-life examples and quotable comments from both men and women in today's competitive workplace. Some will find her approach disturbing, others liberating, but without a doubt she has raised the discussion about women and work to new heights."--Elynor A. Williams, Vice President, Public Responsibility, Sara Lee Corporation"Provides valuable insight into one of the most important management challenges of the '90s--effectively using women in management....Dr. Rosener's book helps chart the course to accomplish this business imperative."--J. Michael Cook, Chairman and Chief Executive Officer, Deloitte & Touche LLP"Dr. Rosener offers a very positive look at the role of women in leading companies. Her book will give welcome encouragement to women about the value of their contributions and helpful guidance to managers about establishing people-friendly workplaces that allow both men and women to be themselves."--Rosabeth Moss Kanter, author of When Giants Learn to Dance and Men and Women of the Corporation"Rosener has it right--professional women are corporate America's secret weapon!"--Muriel Siebert, Chairman and President, Muriel Siebert & Co., Inc., and first woman member of The New York Stock Exchange"Can corporate America afford to underutilize women in its executive and professional ranks? Professor Rosener shifts the debate from sentiment and fairness to economics. In clearly written, declarative language, America's Competitive Secret changes the debate in the boardroom from 'what is the right thing to do' to 'what is the necessary thing to do' to upgrade the use of all human resources in business. Professor Rosener slams the sledgehammer of economics against the glass ceiling."--Abraham Zaleznik, Konosuke Matsushita Professor of Leadership Emeritus, Harvard Business School"All businesses are finally for and with people. People as customers, as coworkers, as suppliers, or as other partners. Motivation and inspiration of people requires trust, caring, purpose, and dignity. Only that can make people grow to their full potential. These are qualities that Judy Rosener defines as typical for women as leaders--comfortable sharing power and empowering other. Let us hope that this book can help encourage more women and men to come forward representing and believing in these values."--Goran Carstedt, Chief Executive Officer, IKEA North America

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Book SynopsisIn a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome.Trade Review'...a very scholarly book...' - Business ExecutiveTable of ContentsPreface Introduction The Risks Defining Risk Counter Productive Behaviours The Dark Side of Leaders How Vulnerable Are You? Countering the Threat Bringing Them In Weeding Out Security at Work, Developing Loyalty and Commitment Leadership Development of Staff Exit Policy Conclusion Getting it Right

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisNow known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is embedded in most business literature and education that address subjects related to workplace communication, organization behavior and culture, leadership, and conflict resolution.Trade Review"Sostrin brings contemporary trends in communication theory to the workplace in a clear and practical manner. He shows why organizations must abandon dated views of communication and adopt a new perspective. If you read this book, you will never look at communication the same way again. Try it!" - Stephen W. Littlejohn, Lecturer of Communication and Journalism, University of New Mexico, USA "If you're interested in maximizing your organization's competitive edge, this book is for you! Sostrin offers a new and compelling understanding of communication that is at the heart of organizational effectiveness and satisfaction. The concepts, examples, and practices provide a useful guide to deconstructing unwanted communication patterns, remaking new ones, and significantly improving the quality and outcomes of organizational life." - Kim Pearce, Retired Professor, De Anza College, USA; Co-Founder and President, CMM Institute for Personal and Social Evolution "Re-Making Communication at Work offers a clear and compelling alternative to the transmission model of communication that is so deeply entrenched in our theories of organizational communication. Using plain language, vivid illustrations, and thoughtful explanation, Sostrin speaks to students, scholars and practitioners alike as he challenges them to move beyond their old ways of conceptualizing and espousing effective communication practices." - Lacy McNamee, Professor of Communication, Baylor University, USA "The volume offers a refreshing new approach to quality organizational communication by exposing the common myths of communication and asking fundamentally different questions. The reader is asked to identify unwanted patterns of interaction and taught how to design more satisfying and productive patterns that match the values and goals of the organization." - Stan Deetz, Professor and Director, Center for the Study of Conflict, Collaboration and Creative Governance and the Peace and Conflict Studies Program, University of Colorado, Boulder, USA "Sostrin highlights the power of communication to construct new forms of relating to and working within organizations. Communication is much more than simply getting one's point across clearly. The patterns of communication we create with each other makes our organizational identities, relationships, and cultures in organizations. Sostrin's book highlights the complexity we confront when changing and creating new patterns of communication and the tools that people need to make better organizations through communication." - J. Kevin Barge, Professor of Communications, Texas A&M University, USATable of ContentsDedication Prologue PART I: FORGET EVERYTHING YOU LEARNED ABOUT COMMUNICATION AT WORK 1. The Changing World of Work 2. Communication: The Competitive Advantage of the 21st Century 3. Why Leaders Should Care About Re-Making Communication and Work PART II: THE REAL STORY ABOUT COMMUNICATION AT WORK 4. Old Myths and New Principles 5. Taking a Communication Perspective 6. Workplace Culture: The Ecosystem of Our Patterns of Communication and Interaction 7. Organizational Leaders: Architects of Their Patterns of Communication and Interaction PART III: A GUIDE FOR RE-MAKING PATTERNS OF COMMUNICATION AT WORK 8. Managing the Physics of Communication 9. Learning to See Patterns of Interaction 10. Common Communication Pitfalls and Unwanted Repetitive Patterns 11. The Top-10 Patterns of Communication Leaders Must Get Right 12. The SEAVA Process 13. Applying SEAVA to Common Pitfalls and Unwanted Repetitive Patterns 14. Using SEAVA One-on-One 15. Using SEAVA with Teams PART IV: CREATING BIG CHANGE BY STARTING SMALL 16. Where to Begin with Yourself, Your Team and Your Organization 17. Guided Coaching: Seeing Patterns of Interaction, Noticing Critical Moments of Communication, and Operationalizing the Communication Perspective 18. Three-Minute Summary: How to Effectively Share the Book's Lessons with the 'Hard-to-Reach'

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Book SynopsisResilient people are happier, healthier, and more productive. Psychologist and business writer Adrian Furnham takes a sideways and entertaining look at the challenges of being a leader, demonstrating how resilience can be honed, developed, and used as a personal life raft to keep afloat in the face of adversity.Trade Review'Adrian Furnham is the best known social psychologist in the UK. He is widely travelled, widely read, broadly educated, and has a keen eye for the gritty absurdities of organizational life. This book, a collection of wide ranging and sharp observations on how management affects the well-being of everyone is a witty, fun, engaging, provocative, and ultimately very rewarding read.' -Robert Hogan, CEO Hogan Assessments, USA 'Furnham's latest masterpiece expertly blends academic rigour, real-world relevance and pithy observations to help managers and scholars alike get to grips with issues like how to build a team for resilience, getting the best out of people and dealing with the daily grind.' -Dr Mark Batey, Manchester Business School 'The Resilient Manager is another excellent book in the series. In these turbulent times, to survive and flourish managers need to be resilient. Professor Furnham has done a masterful job in helping managers confront this challenge a must read for all managers.' -Cary L. Cooper, CBE, Pro Vice Chancellor for External Relations & Distinguished Professor of Organizational Psychology & Health Lancaster University Management School 'Resilience, almost more than any other attribute, is needed to survive in a world where you are continually bombarded with competing and often biased views on everything, and where change is always top of the agenda. Resilience is a key attribute for a manager to survive in this kind of environment. This book explains the problems of modern management, identifies resilience as a key issue and provides helpful suggestions.' -Professor Chris J. Jackson, Head of School, School of Management Australian School of BusinessTable of ContentsPreface Introduction 1. Building a Team 2. Getting the Best out of People 3. The Daily Grind 4. It's all in the Delivery – Management Behavior 5. Learning on the Job 6. Life Beyond

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Book SynopsisDieses Buch vermittelt erstmals einen ganzheitlichen und wissenschaftlich fundierten Ansatz des Präsentierens. Er ist ganzheitlich, weil jeder Baustein einer Präsentation – vom ersten Schritt der Vorbereitung über die Bekämpfung von Nervosität vor einem Auftritt und die Gestaltung von Dialogen mit dem Publikum bis hin zur Nachbereitung einer Präsentation – betrachtet wird. Er ist wissenschaftlich fundiert, weil seine Empfehlungen auf den Erkenntnissen der Kommunikationsforschung und Psychologie aufbauen. Dabei steht stets der Mensch im Fokus aller Überlegungen zum Präsentieren, um dem eigentlichen Zweck einer Präsentation gerecht zu werden: Ideen von Mensch zu Mensch zu vermitteln. Dieses Buch richtet sich an jeden, der präsentiert. Egal, ob Sie Präsentationsanfänger, Gelegenheitspräsentierer oder Profi sind: Dieses Buch ist Ihr Begleiter bei Ihren alltäglichen und ganz besonderen Präsentationen und versetzt Sie in die Lage, jeder Präsentation Ihre individuelle Note zu verleihen und Ihr Publikum zu begeistern. Aus mehr als 40 Präsentationswerkzeugen können Sie Ihren ganz individuellen Werkzeugkoffer zusammenstellen, der Sie auf dem Weg zur exzellenten Präsentation unterstützen wird. Table of ContentsGrundlagen exzellenten PräsentierensKernfelder exzellenten PräsentierensUnterstützende Felder exzellenten PräsentierensWerkzeuge exzellenten Präsentierens

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Book SynopsisWhether you work in a traditional office or a corner of your bedroom, staying well at work need not be a luxury. But wellness at work isn''t just about staying physically healthy; it''s also about reducing stress and improving mood, focus, energy, and productivity.Well at Work reveals how to optimize our workspaces for wellbeing across the seven domains of integrative health: stress and resilience, movement, sleep, relationships, environment, nutrition, and spirituality, and even the air we breathe. You''ll learn:* How the environment you work in all day can affect your sleep at night* Optimal lighting and noise levels for reducing stress and improving focus* How to adjust temperature and humidity to stay alert and protect against infection* Why open-plan offices can keep you more active* The myriad benefits of access to nature (and how to bring nature indoors)* Office layouts that foster social interactions but not distraction* Foods t

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Book SynopsisThe workplace has become a hotbed of social toxicity from the #MeToo movement to WeWork, it''s clear that abusive bosses and entrenched cultures of discrimination have become more prevalent than ever. Such behaviour is not only simply wrong and damaging to its victims it also results in reduced productivity, higher employee turnover, and can often leave a stain upon the wider reputation of an organization.In Toxic, Clive Lewis draws upon his decades of experience in HR and mediation to distill the problems and underlying causes of toxic workplaces before tackling the issue head-on. He draws upon first-hand case studies from an eclectic array of workplaces (from corporate offices to hospitals) to demonstrate how toxicity can be both prevented and resolved. This is a practical guide for business leaders and HR professionals looking to preserve a peaceful workplace, while also providing tips for employees looking to remain productive and focused when working with troubTrade ReviewA powerful and timely book that combines practical examples with deep emotional insight, providing invaluable advice for everyone in today’s modern workplaces. -- Dr Ann Limb CBE DL, Chair, The Scout OrganizationToxic is an important book and makes a powerful argument for executives to rethink about the business case for non-toxic environments. Lewis makes his points persuasively, underpinned by the evidence. -- Steve Murrells, Chief Executive, The Co-operative GroupToxic is hugely insightful, and offers practical tips based on real examples to truly avoid or address toxic workplaces and relationships. This book reinforces the need for psychological safety in creating the right culture, and the reinforcement of the underrated but essential simple human traits of civility and respect hit you like a high speed train. This book is a must read! -- James Devine, Chief Executive, Medway NHS Foundation TrustToxic is an excellent guide for organisations to learn how to improve cohesion at an individual, team and organisational level. We will certainly be drawing on its content. -- Dr Neil Pease, Chief People Officer, Nottingham University Hospitals

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Book SynopsisIn diesem Checklistenbuch finden Sie Arbeitshilfen für die täglichen und bedeutenden Vorgänge im Büro. Die wichtigsten Checklisten können zudem heruntergeladen und an Ihre persönlichen Bedürfnisse angepasst werden.Der Verantwortungsbereich von Assistenzkräften hat sich in den letzten Jahren kontinuierlich erweitert: vom Terminmanagement über die Organisation von Geschäftsreisen und Events bis hin zur Personalauswahl u.v.m. Gleichzeitig muss die Assistenz in einem hektischen und fremdbestimmten Arbeitsalltag den Überblick behalten. Checklisten sind hier wirkungsvolle Organisationshilfen. Sie unterstützen beim strukturierten Vorgehen und geben den aktuellen Stand der Bearbeitung wieder. Die zweite Auflage ist vollständig aktualisiert und an die neuesten Anforderungen im Büro angepasst.Table of ContentsAblage- und Dokumentenmanagement.- Informationsmanagement.- Projektmanagement.- Schriftliche Kommunikation.- Sitzungen, Meetings und Konferenzen.- Stressmanagement.- Zeitmanagement.

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Book SynopsisA complete guide for turning a relocation plan into a reality The Office Relocation Sourcebook provides relocation teams, at firms of all sizes, with the background information and practical guidance they need to pull off a relocation project cost-effectively and with a minimum of disruption to the employees being moved.Table of ContentsOrganizing the Relocation Project Team. Planning: Social Issues in Office Relocation. Planning: Communications. Planning Environmental Concerns of Office Workers. Planning: Office Planning. Planning: Workspace Design. Planning: Human Factors Considerations in the Design of SpecialAreas and Services. Implementation of the Relocation. Postproject Evaluations. Appendices. Glossary. Index.

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Book SynopsisThis book provides a comprehensive perspective on the U.S. banking project management processes, the regulatory agencies that govern and influence those processes, how technology, and more specifically, the development and use of artificial intelligence, will create a shift in the evolutionary trajectory of U.S. banking practices, and how U.S. banking project management practices will be at the core of how quickly and how successfully this evolution unfolds.Project management processes have been intertwined within every fabric of human evolution including advances in communication, farming, construction, medicine, law, architecture, physics, and economics to name a few. At each evolutionary stage, there was a project manager who was studying the how and why of everything, trying new techniques, and documenting trials, errors and successes until a specific craft was mastered, thrusting progress forward in an upward trajectory that has been carved into human history.There are countless books and articles that focus on the practice of project management. What makes this book different is the focus placed largely on the project management processes for United States (U.S) bankers. This book starts with a look at the historical progression of project management processes but quickly focuses the material on project management processes for bankers, heavily leaning towards project managers in United States (U.S.) banks. The author also looks at the bank regulatory agencies that govern U.S. banks, regulations critical to the U.S banking system, and concludes with an overview of U.S. banking technologies and the management of a U.S. banking customer call center.This book provides a comprehensive perspective on the U.S. banking project management processes, the regulatory agencies that govern and influence those processes, how technology, and more specifically, the development and use of artificial intelligence, will create a shift in the evolutionary trajectory of U.S. banking practices, and how U.S. banking project management practices will be at the core of how quickly and how successfully this evolution unfolds.

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Book SynopsisManaging Health and Safety in a Small Business is an up-to-date guide, reflecting current concerns about how to identify and manage health and safety risks in a small business, with a broad focus on practical guidance wherever your business is based globally.It covers all the basic principles of assessing risks without quoting specific regulations that are likely to change depending on your location. With additional checklists and suggestions throughout, it can be used by individual business owners, consultants or business advisors working with them, or as a basic introduction to the key elements of risk assessment.

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Book SynopsisLeadership Through the Screen is a business leadership guidebook that tells a story. The book defines and helps provide key solutions for some of the greatest leadership challenges facing global managers today. Written in an easy-to-read manner, each chapter highlights a single issue through the eyes of a fictional VP of marketing. The authors have done the research and included it in these pages so that business leaders do not have to.This book is meant to serve as a map to help modern managers weave their way through many of the fundamental challenges of leading people in a global and virtual realm. It provides the tools, knowledge, and potential solutions these leaders can use to forge successful and productive virtual teams.

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Book SynopsisIn welcher Weise geht die Ausdehnung informatorischer Modelle und Verfahren mit der wachsenden Bedeutung von wissensbasierten Handlungen und Entscheidungen einher? Wissen spielt in modernen Produktions- und Dienstleistungsprozessen eine wichtige Rolle, da Menschen nur so zwischen materialen Prozessen und Wertprozessen sowie zwischen Prozessen der uns unmittelbar umgebenden Wirklichkeit und ihrem informatorischen modellhaften Abbild vermitteln können. Christian Schilcher und Janis Diekmann betonen, dass aus der Inanspruchnahme der Subjektivität widersprüchliche Konsequenzen resultieren, und thematisieren Herausforderungen für eine kritische Betrachtung aktueller Entwicklungen. Abschließend skizzieren sie Entwicklungstendenzen hinsichtlich der Stellung des Individuums in der informatisierten und wissensgeprägten (Arbeits-)Gesellschaft.Trade Review“… kritische und synoptische Betrachtung aktueller Entwicklungen moderner Arbeitswelten. ... Den Autoren gelingt es, auf knapp 50 Seiten eine komplexe Materie komplexitätsadäquat darzustellen ohne dabei zu trivialisieren. ... komprimierten Einblick in ein umfassendes Themenfeld. Dabei gelingt es ihnen auch, Lust und Interesse auf Vertiefung des Themas zu wecken ...” (in: OrganisationsEntwicklung, Heft 2, S. 111, 2015)Table of ContentsFinanzmärkte, Informatisierung der Unternehmen, Veränderung von Arbeit und Organisation und die Bedeutung von Wissen.- Subjektivierungsprozesse, ihre Bedeutungen und Konsequenzen.- Ambivalenzen von wissensbasierter Arbeit in informatisierten Umwelten.

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Book SynopsisGeschäftsbriefe sind die Visitenkarte eines Unternehmens. Deshalb sind Kundenorientierung und eine klare, überzeugende Sprache die entscheidenden Anforderungen an eine moderne und effiziente Geschäftskorrespondenz. Vielfach ist die Korrespondenz jedoch farblos, bürokratisch oder gespickt mit Amtsdeutsch. Dieses Buch hilft, alte Zöpfe abzuschneiden und Sprachballast über Bord zu werfen und es zeigt, wie man Korrespondenz kundenorientiert, abwechslungsreich und psychologisch richtig formulieren kann und professionelle Geschäftsbriefe verfasst, die das Image des Unternehmens steigern.Neu in der 4. Auflage: Das Buch enthält alle Neuerungen der DIN 5008, die im Sommer 2011 veröffentlicht werden.Trade Review“… Wie professionell und kundenorientiert Korrespondenz betrieben wird, beschreibt Jutta Sauer in ihrem Praxishandbuch Korrespondenz. ... Sie gibt ihren Lesern Tipps für einen höflichen, positiven und kundenorientierten Schreibstil …Jutta Sauer ist es gelungen, ein Buch zu verfassen, das praxisorientiert das große Gebiet der Korrespondenz dem Leser näher bringt. Es gibt Antworten und liefert Beispiele für alle Fragen, die bei der Korrespondenz mit unterschiedlichen Partnern auftreten können.” (OZ Onlinezeitung, onlinezeitung.co, 24. Oktober 2017)Table of ContentsLegen Sie Ihre Korrespondenz unter die Lupe des Qualitätsmanagements.- Unmissverständlich und aussagekräftig formulieren - so steigern Sie Ihre Effektivität und Effizienz.- Gliederung und Struktur - so gestalten Sie gut lesbare E-Mails und Briefe.- Korrespondenz von A bis Z.- Entrümpeln Sie Ihre Korrespondenz.- So werden Ihre Briefe noch kundenorientierter.- Brieftypen von A bis Z.

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Book SynopsisDie Assistenz ist eine wichtige Funktion im Unternehmen, die nicht selten unterschätzt wird. Dabei kann sie einen entscheidenden Beitrag zum Unternehmenserfolg leisten, indem sie die Führungskraft effektiv entlastet. In diesem Chefsache-Buch erhalten Sie praktische Tipps für die Verbesserung der Effizienz im Büro sowie Input zu den Themen Kommunikation, Motivation und Resilienz. Sie erfahren, wie virtuelle Chefentlastung gelingt und warum Assistenznetzwerke und Selbstmarketing immer wichtiger werden. Darüber hinaus finden Sie wertvolle Impulse zur Veränderung der Arbeitswelt: Lesen Sie zum Beispiel, wie Sie mit dem Kulturwandel umgehen oder die Zusammenarbeit in Mehrgenerationenbüros optimieren können.Die 14 Autoren sind oder waren überwiegend selbst im Assistenzbereich tätig und kennen das Berufsbild und die damit verbundenen Aufgaben und Herausforderungen sehr gut. Sie geben praxisorientierte Tipps, die direkt auf den eigenen Arbeitsalltag übertragbar sind.Table of Contents

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