Library, archive and information management Books

Book SynopsisSupport staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today’s library requires that support staff understand and implement these basic principles. The chapters of this book are carefully and purposefully aligned with the new American Library Association – Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job. Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.Trade ReviewThis textbook is structured in a way that will provide a thorough introduction for library support staff on communication and teamwork. The key terms and discussion questions and activities are an added bonus! -- Susan Pinkerton, Ph.D, Professor, New Mexico State University – Doña Ana Community CollegeTable of ContentsList of Illustrations List of Tables Preface Acknowledgements Editorial Advisory Board 1 Interpersonal Relationships and Teamwork 2 Communication Styles and Needs 3 Library Climate, Conflict, and Resolution 4 Effective Communication Skills 5 Proactive Customer Service 6 Verbal and Nonverbal Skills for Positive Interaction 7 Teaming, Decision-Making, Handling Sensitive Information 8 Team Member Responsibilities 9 Constructive Feedback 10 Project Management Glossary Index About the Author

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Book SynopsisMany library support staff (LSS) who do not have management training will assume supervisory roles in library services during their careers. This book is written to help LSS understand, support, and apply the basic principles of library supervision and management in their work on the topics of regulations and bylaws hiring, staff performance expectations, leadership and professional learning. Readers will learn how to engage in effective decision-making and participate in productive library meetings. The importance of library policies, and procedures are explained through many practical examples. The scope of the book addresses many different aspects and examples of library management and how LSS can seek supportive roles to enhance library services and programs. Chapters are written on these topics: ·Basic regulations and bylaws ·Principles of management ·Hiring ·Staff performance expectations ·Leadership, professional learning ·Library policies and procedures The book also addresses budget, fundraising and grants, partnerships, community demographics, marketing, goal management, customer service, conducting meetings, and effective decision-making. This book is aligned with the revised ALA- LSSC competency standards for management and supervision, and may be used as a textbook by instructors of Library Science programs or as a reference manual for library support staff who are learning on the job about the ever changing environment of working with others.Trade ReviewThe structure and range of topics included in this book will provide an excellent introduction to supervision and management. In addition, there are clear definitions given with every chapter, and great discussion questions and activities. -- Susan Pinkerton, Ph.D, Professor, New Mexico State University – Doña Ana Community CollegeSupervision and Management: An Introduction for Support Staff is both a practical guide as well as an effective learning tool for anyone in a library support staff role who finds themselves in a supervisory position. It is a comprehensive text without a lot of fluff or impractical theory. The book would be a great addition to any support staff educational program, or any library that finds itself with an inexperienced manager. -- Amy Whitmer, Lead Instructor, Library and Information Technology, Central Carolina Community College

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Book SynopsisRollins'' debut is a book of dissonance, with race and women's bodies proving two unyielding concerns throughout this four-part work. In poem after poem, Rollins demonstrates that she is finding her own way, shining a light, making darkness apparent. ?Publishers WeeklyThe range of Rollins' poetic skill is remarkable. The result is a collection of poetry which is magnificently crafted, readable, and crucially important. ?New York Journal of BooksLibrary of Small Catastrophes, Alison Rollins' ambitious debut collection, interrogates the body and nation as storehouses of countless tragedies. Drawing from Jorge Luis Borges' fascination with the library, Rollins uses the concept of the archive to offer a lyric history of the ways in which we process loss. Memory is about the future, not the past, she writes, and rather than shying away from the anger, anxiety, and mourning of her narrators, Rollins' poetry seeks to challenge the status quo, engaging in a diverse, boundary-defying dialogue with an ever-present reminder of the ways race, sexuality, spirituality, violence, and American culture collide.

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Book SynopsisThe Chinese imperial examination system is unique in traditional Chinese society with origins dating back 1,300 years, and has had a far-reaching impact not only on contemporary Chinese society, but also on government systems of other countries around the world. The system was originally created as a political institution to recruit officials to serve the Chinese imperial government. During the period of its use, from 605 through 1905, the imperial examination system played a central role in the Chinese imperial government. It served as a tool for the political and ideological control, functioned as a proxy for education, produced the elite social class, and became a dominant culture in the traditional Chinese society. During its 1,300 years, the system generated countless publications, including the imperial government publications and a variety of non-government works.After the abolition of the system in 1905, numerous publications produced by the international research community spawned the Chinese imperial examination studies. The interdisciplinary study involved a whole range of disciplines, including history, political science, sociology, education, psychology, culture, literature, linguistics, anthropology, philosophy, religion, mathematics, economics, and archive studies. It would be impossible for one to understand China without knowing the imperial examination system and the vast collection of the imperial examination studies. This book provides an annotated bibliography for 214 publications that are relevant to the imperial examination studies, and each entry includes a review to serve as a guide to readers for this collection. Of the 214 publications, 155 are written in Chinese, and 59 are English publications. Although the 214 publications only comprise a fraction of the imperial examination studies, with a variety of subjects and research quality, this bibliography represents in considerable depth the scope of the development of the imperial examination studies. Through selecting, presenting, and reviewing a variety of significant publications, this book provides quick access to the essential literature of the imperial examination studies. College students, faculty, or any other readers who are interested in learning, teaching, or researching the Chinese imperial examination system, Chinese history, the Chinese government systems, culture, ideology, education, literature, and current social issues will find The Chinese Imperial Examination System: An Annotated Bibliography to be an important addition to their research.Table of ContentsAcknowledgements Introduction Chapter 1: Publications between 605 and 1911 Chapter 2: Publications between 1912 and1949 Chapter 3: Publications between 1950 and 1976 Chapter 4: Publications between 1977 and 2010 Chapter 5: Publications about the Imperial Military Examination System Timeline of Chinese Dynastic History Glossary Author index Subject index

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Book SynopsisTrade ReviewThe essays described. . . are positive and hopeful. * Library Resources & Technical Services (LRTS) *Edited by associate professor and chair of the MLIS program at the University of Washington Information School, this work brings together 23 chapters answering the question 'The library in 2020 will be ….' Authored by 24 invited librarians, professors, and practitioners, and organized into 5 sections, the work discusses the future of libraries in terms of 'stuff,' people, community, place, and leadership and vision. Interestingly, while the materials come from various backgrounds and environments, they share similar messages. . . .The individual essays are poignant, ranging from personal ideas to well-researched and documented essays. For anyone considering the future of libraries and librarianship of any type, this book is a welcomed read, as ideas seen on blogs, at conferences, in professional readings all come together and can be shared in a way that one does not feel so isolated. Whether reading the thoughts of 'The Annoyed Librarian,' Marie Radford, Stephen Abram, Michael Crandall, or Daniel Chudnov, the reader will gain an understanding from the inside of what the future of the library may become. * American Reference Books Annual *Table of ContentsIntroduction by Joseph Janes Part I Stuff 1.The Annoyed Librarian 2.Kristin Fontichiaro 3.Elisabeth A. Jones 4.Clifford A. Lynch Part II People 5.Sarah Houghton 6.Stephen Abram 7.Courtney Greene 8.Marie L. Radford 9.James W. Rosenzweig Part III Community 10.Michael Crandall 11.Molly Raphael 12.Lynn Silipigni Connaway 13.Marcellus Turner 14.Ruth Faklis 15.Susan Hildreth Part IV Place 16.Stacey A. Aldrich & Jarrid P. Keller 17.John Dove 18.Bill Ptacek 19.Loriene Roy Part V Leadership & Vision 20.Josie Barnes Parker 21.Mary Ann Mavrinac 22.Peter Morville 23.Daniel Chudnov Part VI My Turn- Joseph Janes About the Editor

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Book SynopsisTrade ReviewEditors Deyrup and Bloom (catalog coordinator and information literacy coordinator, respectively, Seton Hall Univ. Libs.) have assembled a rich group of contributors to provide a variety of perspectives on the subject of how to teach undergraduates some basic research strategies. There are pieces here by undergraduate faculty and by academic librarians, e.g., "Toward the 'Good' Research Assignment: An Academic Speaks," by Williamjames H. Hoffer in Seton Hall University's department of history, and "Toward the 'Good' Research Assignment: A Librarian Speaks," by Roberta Tipton, business and information literacy librarian at Rutgers University. Of particular interest are entries highlighting the dynamic ways in which technology is being incorporated into the student information-seeking process. For example, there are extensive descriptions of successful programs helping students become approved Wikipedia editors so as to gain research and online publishing experience. Chapters related to evaluation, developing effective relationships with faculty, and classroom activities round out the offerings. The notes section ending each entry will guide librarians who wish to explore each topic further. VERDICT A helpful work both for those new to research instruction and those looking to revitalize their approaches to engaging students. * Library Journal *Co-edited by the Catalog Coordinator and the Information Literacy Coordinator at Seton Hall University Libraries, this work offers 11 chapters organized in 2 sections. Seven chapters focus on the state of teaching today, with an emphasis on teaching research skills and methodologies, whether as a separate research class or as part of a subject or content course. This first part addresses research questions, the relationship between good research and good writing, what is a 'good' research assignment as determined by a librarian and by an academic, new media as a form of writing, information ethics, and more. The final four chapters offer four ideas that work, presenting strategies that have worked in case study format: scaffolding, RAIDS, Wikipedia editing, and training. This unique volume offers a focus on the research question itself, rather than information literacy as a whole, or research as separate from the library. This focus on information literacy as related to research, specifically at the undergraduate level is something that is of great importance but can be hard to find, and the way it is covered enables librarians in high schools and working with graduate students to also benefit from the information provided in the volume to successfully teach students and others about how to perform research, starting with the base of a strong research question. * American Reference Books Annual *Each of the papers making up this book includes an extensive bibliography of print and online resources, making it a useful reference for lecturers, librarians, information managers and everyone associated with guiding student research. It aids in creating an environment within which all parties can develop research questions that increasingly challenge students to respond to problems relating to the world and to themselves within this world. This is highly recommended as a reference or a text. * Australian Library Journal *The authors of this book, Marta Deyrup and Beth Bloom, are college librarians. Who else could be an expert at dealing with research? . . .The authors cover research with media, archives, texts, and any other source that the average college student will need. . . .We can blame the internet for students’ weaknesses today but blame alone will not cure the problem. Research may have to be taught to the student, and that is where this book comes in. * Olive Branch United *Deyrup and Bloom contribute a valuable addition to the information literacy instruction literature with this book packed with thoughtful reflection, wise advise and tested strategies from experts actively involved in undergraduate research for a writing assignment. Highly recommended for librarians, teachers and professors engaged in the demanding process of guiding student inquiry. -- Carol Collier Kuhlthau, Professor Emerita, Rutgers UniversityTable of ContentsPreface Part I: The State of Teaching Today Chapter 1. Undergraduates and Library Research: What's Changed, What Hasn’t, What Now? Mary George Chapter 2. Research Questions and the Research Question: What Are We Teaching When We Teach Research? Heidi M. Jacobs Chapter 3. Understanding the Relationship between Good Research and Good Writing Barbara D’Angelo Chapter 4. Toward the "Good" Research Assignment--A Librarian Speaks Roberta Tipton Chapter 5. Toward the “Good” Research Assignment – An Academic Speaks WilliamJames Hoffer Chapter 6. Teaching New Media as a Form of Writing: Explorations in Evolving Genres James Elmborg Chapter 7. From Punitive Policing to Proactive Prevention: Approaches to Teaching Information Ethics in the College Classroom Maria Accardi Chapter 8. Assessing the Information Research Process Stephanie Brasley Part II: The Strategies in Action: Four Ideas that Work Chapter 9. Before Search: A Scaffolded Approach to Teaching Research Stephanie Otis Chapter 10. Raids for Research Sara Miller Chapter 11. College Students as Wikipedia Editors: New pathways to Information Literacy Sharf Chapter 12. Training the Trainer: Librarians as Faculty Coaches and Workshop Designers Bloom About the Editors and Contributors Index

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Book SynopsisIncreasingly, libraries are struggling to deal with a growing diversity in the cultural background of their patrons. Problems arising from this cultural diversity afflict all library typesschool, public and academic. Library Services for Multicultural Patrons is by and for all libraries that are striving to provide multicultural services to match the growing diversity in the cultural background of patrons. The book is designed to offer helpful tips and practical advice to academic, public, and school librarians who want to better serve the multicultural groups in their communities. The contributors to the book are themselves practicing librarians and they share creative ideas for welcoming multicultural patrons into libraries and strategies for serving them more effectively. Librarians will find in these chapters tried and true tips and techniques for marketing and promotion, improving reference services for speakers of English as a second language, and enhancing programming that they Trade ReviewAn excellent compilation of essays that will help any librarian reach his or her multicultural patrons. ... Readers of this book will be able to step outside of their cultural identities and adapt these success stories to their current needs. Any librarian trying to reach a certain cultural demographic should read this timely publication. * Booklist *What do graphic novels, poetry readings, and oral history projects have in common? They are among many ideas used in successful outreach efforts by libraries serving ethnically diverse patrons. In this resource edited by Smallwood (Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials) and Becnel (library science, Appalachian State Univ.), 49 predominantly American contributors share their diversity service expertise via 37 articles arranged by theme: getting organized and finding partners, reaching students, community connections, applying technology, outreach initiatives, programming and events, and reference services. An underlying message is for librarians to leave their comfort zones, collaborate, and take risks to establish practical connections with new immigrants and other diverse populations. This comprehensive handbook—targeting academic, public, and school librarians—is the first of its kind since Katherine Hill’s Diversity and Multiculturalism in Libraries (1994) and Reaching a Multicultural Student Community by Karen E. Downing, Barbara MacAdam, and Darlene P. Nichols (1993). Staffing, funding, resource planning, and overcoming language barriers are among the topics addressed. VERDICT A useful array of ideas for administrators, IT staff, and frontline librarians seeking programming and service success with children, students, working adults, and the elderly in our increasingly multicultural world. * Library Journal *The book will be valuable in any library where there is a growing diversity of patrons being served. * American Reference Books Annual *Public libraries are well covered in the book. . . .The chapters are well arranged by theme, with special focus on effective community engagement and collaboration. I personally find the chapter on genealogy reference services interesting, as this subject is not often covered in any library course to prepare librarians for our aging and migrant communities who often show interest in this subject. . . .This book is a timely resource when library users come from a growing diversity of backgrounds in countries like Australia and New Zealand. * Australian Library Journal *Covering a variety of cultures, libraries, and locations around the country, this is the right anthology at the right time. -- Kerol Harrod, Denton Public Library, Co-Editor of Marketing Your Library: Tips and Tools that WorkSociety world-wide and therefore educational institutions and libraries of all types are increasingly multi-cultural. This book is a valuable and timely resource for modern librarians everywhere. -- Howard C. Bybee, Family History Librarian, Harold B. Lee Library, Brigham Young UniversityCovering a wide range of professional advice and instruction, this anthology is an essential guide for librarians serving diverse populations. -- Emily Griffin, Reference/Local History Librarian, Crawfordsville District Public Library; contributor to Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials (Scarecrow Press, 2012)This is an exciting assortment of experiences by information professionals from a wide variety of institutions. -- Vera Gubnitskaia, Orange County Library SystemThe goal of any library is to be that place in the community where diversity is not just accepted but encourage, cultivated and respected. -- Brenda Lincke Fisseler, Director Friench Simpson Memorial Library Hallettsville, TexasOur tagline is Expanding Horizons, Enriching Minds. The experience and insight shared in this new anthology will help us do just that. A thoughtful resource. -- Kerry A. FitzGerald, Assistant Director, Loutit District LibraryPlacing a spotlight on multicultural library users, the essays in this book provide a roadmap for effective community engagement and collaboration. -- Courtney L. Young, head librarian, Penn State Greater Allegheny and ALA Past PresidentTable of ContentsDedication Foreword Acknowledgments Preface Part I: Getting Organized and Finding Partners Chapter 1: Becoming a Multicultural Services Library: A Guided Journey to Serving Diverse Populations Donna Walker and Padma Polepeddi Chapter 2: No Surprise, Community Engagement Works Theresa Beaulieu Chapter 3: International Advisory Committee at the Charlotte Mecklenburg Library Meryle A. Leonard Chapter 4: The Gathering Place: A Multicultural Experience at the Joseph F. Smith Library Zoia Adam-Falevai and Becky DeMartini Chapter 5: Partnerships Linking Cultures: Multicultural Librarianship in British Columbia's Public Libraries Allan Cho and Con Ada Chapter 6: The Bridge: Librarians Collaborate with the Office of Multicultural Affairs, a Division of Student Affairs Fantasia Thorne and Kimberly Williams Part II: Reaching Students Chapter 7: Connecting Native American Students to Cline Library Amy Hughes and Carissa Tsosie Chapter 8: Delivering Library Instruction in a Native Language LaVentra E. Danquah and Wendy G. Wu Chapter 9: The Role of Teacher-Librarians in Encouraging Library Use by Multicultural Patrons Danielle M. Colbert-Lewis and Sean C.D. Colbert-Lewis, Sr. Chapter 10: Expanding Services to International Students and Scholars at Midsized and Small Universities and Colleges Amauri Serrano and Beth Cramer Chapter 11: Reaching Out to International Students at the University of Lethbridge Library Nicole Eva Chapter 12: The Solo Career College Librarian: Reaching Out to Non-Traditional Students Alice Graves Chapter 13: Serving Diverse Populations: Outreach to Chinese and African American Users Kelly Rhodes McBride and Xiaorong Shao Part III: Community Connections Chapter 14: The Community Speaks for Itself: Indigenous Speakers in the Labriola National American Indian Data Center Joyce Martin Chapter 15: Connecting with Multicultural Teens (and their Families by Extension) Ashley Ansah Chapter 16: Soy Culto! Connecting with the Hispanic Population Joyce Nutta and Julie Ventura Chapter 17: Fotonovelas and Historietas: Adult Comic Books from Mexico in American Libraries Cynthia Houston Chapter 18: Reaching Out Through Graphic Novels Mike Buono Part IV: Applying Technology Chapter 19: The Multilingual Glossary Project and My Language: Two Online Programs to Assist Libraries to Deliver Services to Multicultural Patrons Oriana Acevedo and Nicky Lo Bianco Chapter 20: Developing a Job Help and Computer Skills Program for Recent Immigrants Nyssa Densley and Heather Ross Chapter 21: Opening the World: Creating a Multilingual Video to Introduce Library Services to Refugees and Immigrants Judy Anghelescu Chapter 22: Virtual Services to Latinos and Spanish Speakers Audrey Barbakoff and Kristina Gomez Chapter 23: Web-Based Language Technologies Frans Albarillo Part V: Outreach Initiatives Chapter 24: “If You Build It, [They] Will Come”: Actively Inviting Multicultural Users to Academic Libraries by Offering Family Literacy Workshops Ladislava Khailova Chapter 25: Community Family Literacy Programs at the Azusa City Library Maria A. Pacino Chapter 26: An Oral History Guide Mark Donnelly Chapter 27: Librarians’ Role as Educators in Promoting Library Resources for Multicultural Patrons While Advancing a National Health Initiative LaVentra E. Danquah and Wendy G. Wu Chapter 28: Programs, Signage, and the Kitchen Sink: Attracting Multicultural Patrons to School Libraries Kris Baughman and Rebecca Marcum Parker Part VI: Programming and Events Chapter 29: Raising Awareness in Academic Libraries with Multicultural Exhibits, Installations and Decorations Fantasia Thorne and Kimberly Williams Chapter 30: Bridging the Gap: Exploring the Racial Divide in Louisiana Derek Mosley and April Grey Chapter 31: Cafe a las Siete/ Coffee at Seven: Cross-cultural Programming at a Public Library Diana J. Lennon Chapter 32: So You Think You Can Write? Programming That Encourages Creativity April Grey and Derek Mosley Chapter 33: English Conversation Clubs at the Charlotte Mecklenburg Library Staci Falkowitz Part VII: Reference Services Chapter 34: Active Listening Without Visual Cues: Phone Reference Tips for ESL Learners Erika Bennet and Erin Brothen Chapter 35: The Culturally Relevant Reference Interview: How to Enhance Reference Transactions in an Era of Diversity Erika Bennet and Erin Brothen Chapter 36: Risk Looking Stupid Mike Buono Chapter 37: Genealogy Reference for Diverse Customers J. Wendel Cox and James K. Jeffrey Bio List Index

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Book SynopsisIn the 21st century, most businesses participate in globalization, whether by entering new markets worldwide or dealing with competitors from around the world. In addition, the Internet and the accelerated evolution of related tools such as social media provide businesses, as well as individuals, the means to participate globally at an increasing pace. In order to identify profitable business opportunities and to recognize potential obstacles, one must have a complete picture of the global business environment. The Web and other Internet tools also give both new and traditional producers of information additional ways to deliver content to the end user, including interactive, web-based databases, digital files, or twitter updatesto name a few. Taking these trends into consideration, International Business Research: Strategies and Resources provides the basic tools that are useful for doing international business research. Following an introduction that outlines the foundation for international business activity money, the international monetary system, and financial marketssubsequent chapters address: essential information such as sources, organizations, and websites that list resources for specific regions and countries; how to find international company information and financial data; the major classification schemes used to find relevant industry data, including import/export statistics; and international market and industry research. Each chapter of International Business Research includes research recommendations based upon the authors' practical experiences and discusses the sources available to meet research needs, making this a valuable tool for anyone involved in the business world, particularly business school librarians, business students, and business professionals.Trade ReviewThe major strength of this work by Gil (Univ. of Denver) and Reyes (West Chester Univ.) is its methodical approach to strategies for finding international business information. While it highlights specific sources, its contextualization of how and why particular kinds of information are likely to be useful is important--especially for researchers relatively new to investigating international business. Chapter 1 frames the later chapters by providing an overview of the types of tools and sources that may be broadly applicable for international business research. Subsequent chapters more thoroughly investigate various angles that researchers may wish to take. Chapter 2 discusses financial markets and the international monetary system. Chapter 3 describes major organizations that provide global information; these include US government sources, international organizations, and commercial publishers. Chapter 4 delves into regional economic organizations and trading blocs, and chapter 5 discusses various strategies for international company research. Chapter 6 reviews various industry classification schemes, while Chapter 7 identifies strategies for industry research on a global scale. Chapter 8 focuses on market research. Chapter 9 takes a more personal note, identifying ways that investors can diversify their portfolios and providing sources of information about such instruments. Relevant sources are listed alphabetically (categorized as either fee-based or free) at the end of each chapter, with URLs or other contact information for each. Overall, this book provides a solid foundation for coherently approaching a vast, multifaceted, and dynamic area of research. Summing Up: Recommended. Lower-level undergraduates and above; general readers * CHOICE *Although we live in a global economy, conducting international business research is still a daunting task due to its complexity and the growing number of information resources from which to choose. The authors, Ester L. Gil and Awilda Reyes, both academic librarians, provide an excellent overview of the international business research process in International Business Research: Strategies and Resources. Rather than focusing on individual resources, the book provides strategies to guide users through the research process for different aspects of international business. The nine chapters cover: basic tools and sources, international monetary system and financial markets, resources with world coverage, regional economic organizations and trade blocs, international company research, industry classification systems, international industry research, international market research and global investing. Chapters begin with general strategies on how to locate various types of information for that sector with suggested resources briefly described. As the book is aimed at all types of users, resources range from freely available U.S., foreign, and international resources to subscription-based resources only available at academic or large research libraries. * American Reference Books Annual *[T]his book provides an overview of strategies, resources, and the authors’ own experience on the topic of international business. It is geared towards academia, but many of the resources are available to anyone. This book is packed with resources and tips, along with the authors’ extensive knowledge and expertise on this topic. I highly recommend this volume for anyone involved in collection development in the business and economics subject areas. * Collection Building *Table of ContentsIntroduction Chapter 1: Basic Tools and Sources for International Business Research Chapter 2: International Monetary System and Financial Markets Chapter 3: Resources with World Coverage Chapter 4: Regional Economic Organizations and Trade Blocs Chapter 5: International Company Research Chapter 6: Classification Systems for Industry Chapter 7: International Industry Research Chapter 8: International Market Research Chapter 9: Global Investing Index About the Authors

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Book SynopsisAsian populations are among some of the fastest growing cultural groups in the US. This book is a comprehensive guide to serving library users from 24 specific Asian countries. It begins with a broad overview of how libraries can better serve Asian communities and then devotes a chapter to each country, providing wealth of valuable resources.Trade ReviewA very comprehensive reference book for librarians serving Asian students and communities. It is also useful for library and information science students looking for literature on comparative librarianship in East Asia, Southeast Asia and South Asia. -- Lourdes T. David, member, Board of Librarians, Professional Regulation Commission, Republic of the Philippines, former director, Rizal Library, Ateneo de Manila UniversityThis is a very useful book for librarians who serve Asian populations in the U.S., as its population is becoming increasingly diverse. This reference source is really handy for library professionals to serve Asian users anywhere in the world. Highly recommended for all types of libraries. -- Haipeng Li, University Librarian, University of California, Merced

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Book SynopsisBefore the Web existed, anyone who wanted free information had to use the library. Now, a wealth of information on every possible service is accessible online. To compete in the digital age, libraries must provide outstanding customer service to their virtual users.In Serving Online Customers: Lessons for Libraries from the Business World, Donald A. Barclay carefully examines business literature to identify the best customer service practices of online companies and shows readers how to adapt these practices to the library environment. Chapter coverage includes these critical areas:Improving the Self-Service Experience Bringing Reference Service to the Online CustomerAdding Libraries to the Distance Education MixDesigning Library Websites for Both Trust and PleasureImplementing Recommendation Agents and Avatars into Online ServicesLinking Continuous Assessment to Online Service ImprovementThis book will help any library greatly enhance their online users' experience and help bring new Trade ReviewWhen designing services for online customers, libraries can learn much from looking both within and outside the profession. A few years back, for example, the ready-to-implement ideas of David Lee King’s Designing Digital Experiences helped librarians guide discussions at their institutions around the idea of focusing on the user experience. This book takes a more academic tone with its historical look at problems traditionally plaguing library services and provides case examples of how similar problems have been handled in the business sector. * Library Journal *Barclay looks clearly at libraries and what they are doing in the digital sphere and what their potential could be by taking a more business-like stance in online service. His analyses are well supported by comprehensive references at the end of each chapter. . . .There is much to learn from Serving online customers, and I am sure lessons will be learned that the author did not anticipate. If you are involved in online service delivery in libraries, then you will find considerable value in this small package. * Australian Library Journal *In his book, Barclay describes why libraries no longer hold the monopoly as sources of information for users in the digital age. Instead, many of them find themselves in direct competition with business. Barclay explains how libraries are, and are not, similar to business and suggests that in order to survive, libraries need to rethink how they provide online services. He suggests that libraries should not think of themselves as being in direct competition with business, but instead should see themselves as a part of a larger 'business ecosystem.' Barclay posits that to survive in the online environment, libraries need to learn how to evolve and co-exist with business. To that end, he suggests that a wealth of e-commerce-related research information is available in areas that librarians may find helpful in adapting library practices to better serve online users. In the beginning of his book, Barclay provides a listing of journal titles and an annotated listing of books in various business-related subject areas that may be of interest to librarians. In relation to libraries, the remaining chapters provide an entertaining read on the historical contexts of self-service technologies, reference services, online education, Website design, artificial intelligence, and assessment of online services. One chapter is even devoted to the online successes of the pornography industry and how libraries could use them to improve their online services. While the book does contain . . . practical information on how libraries can adapt their online presence in each of these areas to better serve patrons, the book’s real value is found in the author’s historical perspectives. Readers will find that the book is well indexed, sources are well cited, and relevant side bar stories are found throughout the chapters. * American Reference Books Annual *Barclay's analysis of business insights and strategies reveals useful approaches for shaping online library services. Librarians in all settings will read his diagnosis of the state of library websites and find many practical applications and changes to consider. -- John J. Burke, library director & principal librarian, Gardner-Harvey Library, Miami University MiddletownTable of ContentsIntroduction Chapter 1: Living in the Market: Libraries And Businesses Chapter 2: What Librarians Can Learn from the Business Literature Chapter 3: Unlikely Sources: What Librarians Can Learn from the Shady Side of the Web Chapter 4: Understanding the Self-Service Experience in the Online Environment Chapter 5: Services for Remote Users: Librarians in Search of a Niche Chapter 6: Online Education: Will the Twenty-First Century Library Be on Board? Chapter 7: Designing Websites: Trust And Flow Chapter 8: Artificial Intelligence in the Library: The Time Is Some Day (Maybe) Chapter 9: Assessment in the Online Environment: An Unmet Challenge About the Author

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Book SynopsisGreen buildings are better buildings. In fact, buildings use 36% of the energy in the United States, according to the Environmental Protection Agency, so green buildings that use less energy help to address the very real challenges of reliance on fossil fuel and climate change. More than only being environmentally responsible, green libraries are beautiful, cost-effective, high-performance buildings that enhance occupant health and comfort.The Green Library Planner is designed for members of library building design teams who typically are not actively engaged in architecture, construction, or engineering, but who need an introduction to the rationale for green buildings, the elements of green building, and the language of the field. It will be equally useful for public officials, boards, or administrators who are considering a new green library building, a renovated library structure, or sustainable elements for a current library facility.Mary M. Carr, a library director who is also a LEED-Accredited Professional with national certification, first introduces the basic tenets of green building. She then covers the gamut of green building from design, through all phases of construction or renovation, to operations and maintenance.Chapter highlights include:Fundamentals of Sustainable BuildingThe Importance of PlaceEnergy and LightingIndoor Environmental QualityWater Conservation and QualitySustainable Construction Management TechniquesCommissioning Sustainable Operations and MaintenanceWith this information the librarian, and related library staff and administrators, will be able to design, build or renovate, and operate the library in the best way possible, while considering the environmental and economic challenges faced, locally and globally, in the 21st century.Trade ReviewThis book's subtitle is a big boast for such a slim volume, but Carr (executive director, library services, Comm. Coll. of Spokane) deftly guides librarians, building managers, renovators and everyone else involved in library renovation or construction on all matters green. Most library managers are forced into the necessity of learning facility maintenance on the fly—renovation knowledge is hard gained. Carr draws on her Leadership in Energy & Environmental Design (LEED) accreditation and teaching experience to provide basic information, project checklists, tips, and extensive resources. Her chapters are organized by subject, including site assessment, energy and lighting, HVAC, green materials, indoor environmental quality, water conservation and quality, construction management, and building operations and maintenance. From everyday modifications to improve efficiency to major infrastructure renovations, the coverage will aid library managers. When a manager can show environmental awareness while being fiscally conservative, funding just might be a little easier to obtain. VERDICT Although pricey, this is an essential addition to the shelves of library administrators and facility managers in libraries of all sizes, as well as for relevant graduate school courses. * Library Journal *The Green Library Planner is designed for anyone interested in library design, but lacking architectural, construction or engineering expertise. It aims to introduce the rationale for green buildings, its elements and the language used in the field. It does this in sections, so you can read the entire book or just focus on the part that you need. . . .It covers a wide range of items within each section and. . . .is thorough in this. Each section has detailed references that give readers the opportunity to further explore the subject if they wish. It also includes practical checklists, illustrative examples and space for project notes to help make the concepts real. . . .For any librarian interested in or involved in a green building project, The Green Library Planner will give the knowledge needed to become more involved in the project. For those planning a project, this book will give what is needed to ask the right questions. Whether renovating or building a new library, reading The Green Library Planner should be on the librarian’s must-read list. * Australian Library Journal *The Green Library Planner: What Every Librarian Needs to Know before Starting to Build or Renovate is. . . .a well-organized planner that not only provides in-depth resources but also introduces us to sustainability and green practices. . . .Carr does not make assumptions about the reader’s expertise and approaches each topical area by first defining the problem in a global context and relating the role we each play as individuals and as an institutional stakeholder. Throughout the book, she examines the complex systems that make up a building and the environment in and around the building in a clear easy to understand manner. Just enough information is conveyed on a topic or in a definition to achieve a functional understanding. Carr makes it easy to seek out additional information or delve deeper into a concept through citations and resources at each chapter’s conclusion. Carr wonderfully acknowledges each topic’s complexities and is not prescriptive. Each institution must respond to its own community priorities. Carr’s style is to guide you, provide the resources for further investigation, hold up positive examples, and then challenge you to think about your community and your challenges. . . .The Green Library Planner delivers on Carr’s goals to provide a work that covers 'the major aspects of green building as it applies to building libraries, renovating them, and operating them sustainably.' It is a work that uses terms and concepts in an easy to understand manner that is applicable to a wider audience and all stakeholders in our environment. * Technical Services Quarterly *Mary M. Carr has written a valuable guide for managers of community resource organizations—particularly libraries—but certainly applicable in many aspects to the work of schools, community centers or museums. Carr has the personal experience as a LEED-AP and a library greening advisor to offer good resources, examples, and perspective. . . . The topic of environmentally-sustainable building and management practices is far too complex for any book to make a thorough study, but this one is detailed, thoughtful and realistic. The rest can only be filled-in by the integrated team involved in a particular project. . . . The definitions in each section are particularly helpful, and the checklists and resource lists are valuable tools for readers planning to implement these ideas. * Sustainable Museums Blog *This is a solidly written guide by librarian Carr who provides extensive resources as well as examples at the end of each chapter of libraries that follow green design practices. The author does a great job breaking down the often misunderstood topic of 'green building' into manageable pieces through the organization of the book, which starts off with fundamental concepts and moves on to specific topics such as lighting and air quality. The author defines key terms, provide resources for continued research, and includes questions for reflection and 'project notes' based on material from the chapter. ... there is helpful information in this title for everyone to use in one way or another. * VOYA *The Green Library Planner by Mary M. Carr is a welcome addition to the literature of 21st century library building design and construction. Her clear, casual style makes the content easy to read while at the same time clearly explaining the complex topic of sustainable design. The importance of sustainability not only to libraries but to everyone is best reflected in a quote from the first chapter: 'Man does not weave this web of life. He is merely a strand of it. Whatever he does to the web, he does to himself.' -- Ann Hamilton, Co-chair, ACRL-LLAMA Interdivisional Committee on Building ResourcesI learned a lot!!! The breadth of green issues and the resources are incredible. -- Julie, 2016-2017 PresiTable of ContentsIntroduction Chapter 1: The Fundamentals of Sustainable Building Chapter 2: The Importance of Place: From the Philosophical to the Practical Chapter 3: Energy and Lighting Chapter 4: Green Materials Chapter 5: Indoor Environmental Quality Chapter 6: Water Conservation and Quality Chapter 7: Construction Management Chapter 8: Building Operations and Maintenance Afterword

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Book SynopsisIn this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality. If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.Trade ReviewAsk any librarian what makes a library different from a bookstore, and some will likely respond with “Computers!” or “Programs!” The contributors to this volume would ultimately argue that “Customer service!” should be the top of the list. Although the availability of computers and free programs might draw in library users initially, it is the customer service they encounter that will bring them back. This work offers food for thought on diverse topics, such as recognizing the benefit of reorganizing collections, using technology to improve customer service, reaching out to homeschooling families, and creating and establishing new customer-service initiatives. Nine case studies are presented, and most of them end with notes or a list of resources, allowing users to delve further into the topic. Through these proven best practices, this book will help librarians revitalize customer-service policies at their own libraries and inspire them to do more. * Booklist *Table of Contents• Introduction by Audra Caplan, Former President of the Public Library Association • “STARS: Launching a Customer-Service Model in Riverside County” by Mark Smith, Riverside County, CA Library System • “Technically Speaking” by Karen C. Knox, Orion Township Public Library, MI • “Reader Advisory at Darien Library” by Alan Kirk Gray, Darien Library, CT • “The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind” by Kiera Parrott, Darien Library, CT • “Service Delivery Chains as a Strategy for Improving Library Customer Service” by John J. Huber, J. Huber & Associates, Tulsa, OK • “The Collaborative Conversation: Connecting Libraries and Readers using Web 2.0 Tools” by Judi Repman, Georgia Southern University, Statesboro • “Improving Customer Service by Utilizing an Existing Technology Innovatively” by Adriana Gonzalez, Texas A & M University Libraries, College Station • “Service is Personal: The Howard County Library System Customer Service Program” by Lewis Belfont, Howard County Library System, MD • “The Buzz on Patron Service” by Shannon Hodgens Halikias, Lisle Library District, IL • “Make Your Library Fantastic for Homeschoolers” by Abby Johnson, New Albany-Floyd County Public Library, IN

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Book SynopsisIf libraries are to remain centers for lifelong learning, then that learning must increasingly be e-learning. But, where can librarians turn for the best ideas and inspiration on how to implement e-learning programs? This book features nine exemplary programs set in all types of libraries. You'll find proven, successful ways of introducing online credit-based information literacy instruction, innovative methods for teaching critical thinking skills online, ways of using open source software in interactive learning, step-by-step guidance for instructional screencasting, ways to work with faculty on e-learning solutions through streaming video, and how a school library used e-learning to teach about the Holocaust. These stellar models offer solutions and feature the aspects you and your staff need because they recognize the problems you face. There's plenty here for all libraries to grab on to and implement to move learning from inside the library to where your users live and work.Trade ReviewThe nine case-study accounts that constitute this collection provide much food for thought for librarians in all types of libraries. Lura Sanborn’s advice on applying lessons she learned from watching YouTube beauty tutorials to creating her own library instruction videos is just one example of the hands-on approach of the contributors. Topics covered include online credit-based instruction for undergraduates, digital reference, information-literacy e-learning collaboration, open-source software that supports online interactive learning, screencasting for instruction and reference, and more. An index and brief information about the editors and contributors are included. Definitely worth the time to read and reap some ideas for developing e-instruction for library patrons. * Booklist *Presenting nine case studies authored by practitioners in the library field across the United States, this volume will inspire and encourage other libraries who are seeking to enter, or expand, the use of e-learning in libraries. Whether at for-credit courses, integrating with existing courses, informational purposes, or workshops, this book will help all looking to serve the ever-growing users of e-learning. Including examples, steps, success and stumbling blocks, these case studies authored by those involved in the project offer real-world expertise in a down-to-earth manner for anyone seeking to learn more. As students at all levels experience and expect more and more online access to materials and training, libraries need to join this revolution, and this book offers ideas to jumpstart one’s own projects. * American Reference Books Annual *This volume is a collection of nine different articles detailing nine different universities and schools' experiences with E-Learning. It is obvious from reading this book that there is no one-size-fits-all or even one definition of what E-Learning looks like. Some models were created out of the necessity of reaching more students with limited staff, while other models were designed as online reference desks or to meet the needs of busy students. Others were designed to take advantage of the wealth of information and resources available to today's student. If you are thinking of creating an online class or tutorial to serve the needs of your students, this book will act as a catalyst. Most chapters include endnotes, several include diagrams and screenshots. This is a timely reference book for academic or secondary librarians. * School Library Connection *This slim book highlights nine projects that show some different ways libraries have used elearning. . . .Use it to help you decide what type of elearning you are interested in implementing or to show management what can be done. * Online Searcher *The introduction to this book provides an apt and clear overview of the main issues surrounding e-learning. It effectively puts at ease those new to the concepts, allowing for a feeling of self-confidence on the part of the reader and fostering a sense that they, too, can do this. The style of writing is open and easy and not too academic. . . .Overall, this well-written, interesting text provides librarians embarking on e-learning initiatives with inspiration and practical ideas. * Australian Library Journal *Table of Contents• Introduction by Linda W. Braun, Consultant, Librarians & Educators Online (LEO) • “Introducing Online Credit-Based Instruction for Undergraduates” by Lauren Pressley, Wake Forest University Library, Winston-Salem, NC • “NCompass Live: Educating Nebraska’s Librarians Online” by Christa Burns and Michael P. Sauers, The Nebraska Library Commission • “Digital Reference that supports E-Learning at the University of California” by Teal Smith and Donald Barclay, University of California, Kolligian Library, Merced • “The Critical Thinking Skills Initiative: An Information Literacy E-Learning Collaboration” by Barbara Carrel, Jane Devine, Ann Matsuuchi, and Steven Ovadia, City University of New York Libraries • “Cutting to the Quick: Library Instruction in the Age of Happy Distraction” by Lura Sanborn, St. Paul’s School Library, Concord, NH • “Developing and Sharing an Open Source Software Tool that Supports Online, Interactive Learning” by Leslie Sult, The University of Arizona University Libraries, Tucson • “Screencasting for Instruction & Reference” by Greg Notess, Montana State University Library, Bozeman • “Promoting Faculty Adoption of E-Learning Solutions and Library Services through Streaming Videos” by Coleen Meyers Martin and Lynn D. Lampert, California State University Library, Northridge • “E-Learning and Holocaust Education in a School Library” by Margaret Lincoln, Lakeview Schools District, Battle Creek, MI

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Book SynopsisJust as Andrew Carnegie's support changed the landscape of public libraries in America, Apple's launch of the iPhone on June 29, 2007 forever altered how people expected to interact with services. Libraries, like every other kind of organization, must now make their servicesnot just their catalogsavailable on an array of mobile devices. Mobile Library Services provides 11 proven ways to reach out to mobile users and increase your library's relevance to their day-to-day lives. Librarians detail how they created mobile apps to how they went mobile on a shoestring budget. Written by public, academic, and special librarians, these 11 best practices offer models for libraries of every type and size.Trade ReviewThis volume contains 11 chapters contributed by 23 practicing librarians in public and academic settings. Offering examples from around the U.S., the contributors discuss specific applications for mobile-library services as well as activities such as scavenger hunts and library tours. Whether readers work in a public or academic library looking to go mobile, or they are seeking ideas for specific apps to create or implement, they will find that this book covers the topic in a user-friendly and approachable manner, with examples drawn from experience. Each chapter includes references, and there is an index. This book will inspire and support the integration of mobile technologies on all scales into academic and public libraries. * Booklist *Each chapter provides good overview information on the project discussed, ranging from its rationale, through resourcing and onto creation and then promotion, use and evaluation. The projects included cover a wide range of options and a variety of library types and needs. They are detailed without being overwhelming and provide more than enough information to understand the nature of the project and its conclusion. All the papers have been written by people directly involved in each project. Helpful supporting information in the form of screen shots, flow charts and more helps to give a clear picture of what was done. * The Australian Library Journal *Presenting 11 case studies from academic and public libraries in the United States, this volume will inspire and encourage other libraries who are seeking to enter, or expand, the world of mobile library services. Whether looking for a full-service mobile app, or to offer select services in a mobile format, this book will help all looking to serve the ever-growing population using smartphones and tablets to access the Internet. Including examples, steps, success, and stumbling blocks, these case studies authored by those involved in the project offer real-world expertise in a down-to-earth manner for anyone seeking to learn more. Whether looking at apps, a scavenger hunt, Web design, or the use of iPads for library tours, this book will help those in any type of library, on any budget, to expand their reach. * American Reference Books Annual *Table of Contents• Introduction by Scott La Counte, Author of Going Mobile: Developing Apps for Your Library Using Basic HTML Programming • “A Student-Library Collaboration to Create CULite: An iPhone App for the Cornell University Library” by Matthew Connolly and Tony Cosgrave, Cornell University Library, Ithaca, NY • “Launching a Mobile Initiative: Outreach Strategies” by Alexandra W. Gomes, Himmelfarb Health Sciences Library, George Washington University, Washington, DC • “Oregon State University Libraries Go Mobile” by Laurie Bridges, Hannah Gascho Rempel, and Evviva Weinraub, The Valley Library, Oregon State University, Corvallis • “Making the Library Mobile on a Shoestring Budget” by Helen Bischoff, Michele Ruth, and Ben Rawlins, Georgetown College Library, Kentucky • “The Orange County Library System: The OCLS Shake It! App” by Cassandra Shivers, Orange County Library System, Orlando, FL • “The NCSU Libraries’ Mobile Scavenger Hunt” by Anne Burke, Adrienne Lai, and Adam Rogers, North Carolina State University Libraries, Raleigh • “Responsive Web Design for Libraries: Beyond the Myth of the Mobile Web” by Matthew Reidsma, Grand Valley State University Libraries, Allendale, MI • “Using iPads to Revitalize Traditional Library Tours” by Amanda Binder, Sarah Sagmoen, Natalie Tagge and Nancy Weichert, Brookens Library, University of Illinois, Springfield • “Going Mobile at Illinois” by Joshua Bishoff, University of Illinois Libraries, Urbana • “The Gimme Engine: A True Story of Innovation, Creativity and Fun” by Aimee Fifarek and Ann Porter, Scottsdale Public Library, Scottsdale, AZ • “Building the Montana State University Library Mobile Web App with the jQuery Mobile Framework” by Jason A. Clark, Montana State University Library, Bozeman

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Book SynopsisTrade ReviewEight librarian contributors share their experiences blogging, pinning, and tweeting from public, academic, and special libraries. Case studies range from relatively simple (new-book displays on Pinterest) to labor-intensive (overlaying social-browsing features on a library catalog). Authors emphasize not jumping on the newest, shiniest services without considering staff time and commitment, and they discuss how each tool fits with the library’s mission and community. Project-specific WordPress scripts and Drupal settings benefit readers. Overall, the studies provide practical, tested advice from a range of library types. * Booklist *This book explores successful strategies in using all types of social media. The eight best practices presented will help your library actually do social media in a way that matters and do it well. The strategies presented include the innovative use of Twitter, blogs, Facebook, Pinterest, and social catalogs. Social media provides creative ways to reach teens and others who were not using the library, so librarians at all levels would find this valuable. Information on the adoption of a social media policy is included. * American Reference Books Annual *Table of Contents• Foreword by Laura Solomon, Ohio Public Library Information Network • Introduction by Walt Crawford, Author of Successful Social Networking in Public Libraries • “The Library in the Social Network: Twitter at the Vancouver Public Library” by Kay Cahill, Vancouver Public Library, Vancouver, Canada • “Beyond the Teen Space: Reaching Teens through Social Media” by Laura Horn, Farmington Public Libraries, Farmington, Connecticut • “Blogging for Readers” by Robin Hastings, Missouri River Regional Library, Jefferson City, Missouri • “Successful Blogging Strategy & Design” by Jason Paul Michel, Miami University Libraries, Oxford, Ohio • “Navigating the Virtual Horizon: Finding Our Way Using Social Media in Hospital Libraries” by Yongtao Lin and Kathryn M.E. Ranjit, Tom Baker Cancer Knowledge Centre, University of Calgary Libraries, Calgary, Canada • “Visualizing Information with Pinterest” by Cynthia Dudenhoffer, Smiley Library, Central Methodist University, Fayette, Missouri • “The United Nations Library is Seriously Social” by Angelinah C. Boniface, Dag Hammarskjöld Library, The United Nations, New York • “Social Catalogs: Implementing an Online Social Community as an Extension to Our Physical Libraries” by Laurel Tarulli, Dalhousie University, Halifax, Nova Scotia

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Book SynopsisTrade ReviewIn this handbook, Walsh (librarian, Univ. of Huddersfield, UK) provides a practical exploration of how mobile technologies can aid library service. After presenting an overview of the subject, he details a study examining the mobile services students want in an academic library context, effectively illustrating how the findings also apply to nonacademic contexts. He explores “fixed” information literacy (users search for and access resources in a “fixed” context with a suite of established tools) and “mobile” information literacy (users do not have a full suite of tools and are often doing more limited tasks using more limited resources). Examining how search behavior differs across devices helps determine the types of mobile options that might be most valuable for libraries. Walsh gives specific examples of how mobile technologies are being used, ranging from roving librarianship and applications in teaching to mobile use of ebooks, and discusses how such technologies can help with librarians’ productivity and professional development. Each chapter includes case studies of real-world applications in various library contexts, including not just the UK, but also Canada, the States, and Australia. VERDICT Well written, clear, engaging, and applicable to many different types of libraries, this highly recommended work is a must-have for librarians wondering, “Is there an app for that?” * Library Journal, Starred Review *Walsh is an academic librarian at Huddersfield University who has written and presented widely on the application of mobile technologies within the library environment. This slim volume provides a primer in a wide range of mobile technologies and devices as well as chapters outlining the critical differences between traditional information literacies versus mobile information literacy and how library workers can make the most of mobile devices and technologies to increase productivity and flexibility in supporting users. Meticulously researched, each chapter is filled with useful case studies, along with extensive references and suggestions for further reading. Although the focus is primarily the application of mobile technologies in an academic library environment, the ideas outlined by the author are easily transferable to any library. As Walsh cautions in the final chapter, the most important consideration when introducing mobile technologies as a method of service delivery in the library is: What do your users want, and what can your staff deliver? The worst thing library professionals can do is rush headlong into a project that cannot be sustained and provides services of little use to patrons. Careful readers of this guide should easily be able to avoid that pitfall. * Booklist *

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Book SynopsisTrade ReviewWritten for the librarian looking for inspiration on how to provide outreach and programming ideas for the growing number of grandparents raising their grandchildren, Serving Grandfamilies in Libraries: A Handbook and Programming Guide truly presents the reader with a comprehensive overview of how to develop an outreach program to this special population. This book provides insider advice from other libraries that have implemented these types of programs into their libraries, highlighting both the successes and the failures they experienced. Beginning chapters provide an overview of this demographic and their needs, the benefits to having a grandfamily resource center in your library, the challenges in developing a program for this population, and a sample of model programs. Appendixes include a bibliography of resources for more information on the subject, planning and curriculum resources, online resources, and promotion and publicity resources. Special topics covered include some information on grants and funding opportunities and ideas for potential community partnerships. This text could easily be used by the new librarian put in charge of heading or creating a program for this population as well as the seasoned professional who is new to this role. The work is a great review as well as introduction to the life of a librarian, illustrating both the positive and the challenging situations. * American Reference Books Annual *Our library has used the resources and programs described in Serving Grandfamilies in Libraries: A Handbook and Programming Guide and these have been greatly appreciated in our community! Now, more than ever, it seems that grandparents are often playing one type of parent role or another to their grandchildren. At our library we were able to offer support and guidance for grandparents helping their grandchildren with any number of issues including homework, peer relationships, and the relationship between the child and their parent. Every library should make an effort to offer some level of inter-generational resources and programming for their community. Serving Grandfamilies in Libraries is a wonderful source for programming and ideas to make this happen! -- Charlotte M. Johnston, Director of Harvin Clarendon County Library, South CarolinaGrandparents are playing an increasingly significant role in raising grandchildren, from being the primary caregivers to providing daily child care. Public libraries developing services that support this contemporary family structure will find ideas for developing quality programs, recommendations to maximize resources, and tips for re-purposing the collection for grandfamily use. Much of the material in Serving Grandfamilies in Libraries is based on first-hand experience and case studies, enhancing the practicality and replicability of the information. -- Jeanette Larson, Adjunct Faculty, Texas Woman's UniversityOur Grandfamily Resource Center is one of the most valuable areas of our children’s library. We recommend that all libraries use the ideas in Serving Grandfamilies in Libraries to provide this type of resource center for their community. -- Paula F. Childers, Children’s Services Manager, Florence County Library System, South CarolinaTable of ContentsForeword by Denise Lyons Preface Acknowledgments Chapter 1: Grandfamilies: Understanding the Issue Chapter 2: Benefits of Having a Grandfamily Resource Center Chapter 3: Challenges of Developing a Grandfamily Resource Center Chapter 4: D-I-Y Chapter 5: Model Programs Chapter 6: Parting Words Appendix A: Grandfamily Resource Center Bibliography: Resources for Grandfamilies Appendix B: Planning & Curriculum Resources Appendix C: Online Resources Appendix D: Promotion and Publicity Resources

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Book SynopsisTrade ReviewAnyone doing research in the literature of England, Scotland, Ireland, or Wales from 1500 to 1700 should make sure that this falls open at the beginning of a project. Ms. Bowers and Ms. Keeran have surveyed research sources, starting with a commonsensical approach to online investigating as well as the standard library catalogues, print and electronic bibliographies, scholarly journals, web resources, and so much more. With wit, clarity, and style, they guide the reader, novice or pro, through the best print, microform, and web materials for the two centuries roughly covered by the terms renaissance and early modern. If you get this book, read it straight through, and then consult it often. If the forthcoming volume in this series on British Literature of the Long Eighteenth Century by the same authors comes even close to the quality of this volume, scholars in our field will be doubly well served. * Project Muse *

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Book SynopsisThe identification of recorded information with continuing value that documents corporate and cultural memory is one of the archivist's primary tasks, and he/she accomplishes this mission, in part, through the process of appraisal. But does traditional archival appraisal, based on the concepts of primary and evidential values, effectively serve the needs of institutional archivists and records managers? In an age of scarcity and the challenge of electronic records, can archivists and records managers continue to rely upon a methodology essentially unchanged since the early 1950s?Using Functional Analysis in Archival Appraisal: A Practical and Effective Alternative to Traditional Appraisal Methodologies shows how archivists in other countries are already using functional analysis, which offers a better, more effective, and imminently more practical alternative to traditional appraisal methodologies that rely upon an analysis of the records themselves. From this book, information professionals will learn what functional analysis is and how it is already used around the world;its useful application for a variety of record types and media, including print, non-textual, electronic, and born-digital records;how functional analysis provides an alternative to a hierarchical arrangement scheme based upon record groups, sub-groups, and series that mimics the structure of an institution or organization; a recommended process for the practical and effective implementation of functional analysis.Trade ReviewAs a fairly dramatic portrayal of the plight of the lone arranger in a small archives who has assistance in the appraisal task only from work-study students, yet who is called on to tackle the creation of a full-fledged records archives for the institution (and the book does focus on institutional records), the book is revelatory, with the gritty feel of backstage archival struggle. * The American Archivist *Marcus Robyns’ book is a little gem for anyone studying or practising archives and records management. Ostensibly about functional appraisal, it manages to act as a potted history of approaches to archival appraisal over time and across national and cultural borders, whilst simultaneously covering many aspects of record-keeping practice as it impacts on and is impacted by appraisal work. . . .The appendices to this book are invaluable and ensure that it will be used as a practical manual on how to develop an appraisal methodology based on functional analysis. . . .It is hard to find fault with Robyns’ archival scholarship or his contribution to archival practice. In his skillful weaving of the theory, case examples and description of his own implementation methodology he has written a book that is easy to read and provides an excellent blueprint for others to follow. * Archives and Records: The Journal of the Archives and Records Association *A useful summary of the theoretical concepts that form the intellectual foundation of functional analysis as an alternative to hierarchical organizational arrangement of records, with guidance on its implementation in appraisal projects and the management of electronic records. * Archives: Journal of the British Records Association *Robyns has done a terrific service with this provocative volume. While aimed primarily at archivists, this work will resonate strongly with academic librarians also having to re-examine legacy practices in the face of the rapidly shifting 21st-century information landscape. Using Functional Analysis in Archival Appraisal will generate vigorous discussion about centuries’ worth of archival practices and assumptions--including fundamental assumptions about the profession’s essential functions and professional identity. -- Douglas M. Black, Collection Development Librarian, Northern Michigan UniversityRecords appraisal is one of the most complex and difficult jobs confronting the archivist and records manager. Due to the complexity of selecting records for historical preservation it is often not done systematically or consistently. Marcus Robyns explores a practical and systematic means of appraising historical records for archival retention. His book is an in-depth and thoughtful reexamination of the concepts articulated in Helen Samuels’ book Varsity Letters: Documenting Modern Colleges and Universities. -- Michael E. Holland, Head of Special Collections, Archives and Rare Books, University of Missouri-ColumbiaTable of ContentsPreface: Functional Analysis for the Lone Arranger Chapter 1: The Custodial Era Chapter 2: The Post-Custodial Era Chapter 3: Functional Analysis at Work Chapter 4: Functional Analysis on the Far Side of the World Chapter 5: Setting the Stage Chapter 6: Appraisal Information and Analysis Chapter 7: Electronic Records Chapter 8: The Professional Critique of Functional Analysis Appendices: Appendix A: Archives and Records Management Policy Statement Appendix B: Student Assistant Position Descriptions Appendix C: Student Assistant Evaluation Form Appendix D: Project Memo of Introduction Appendix E: Selected Bibliography and Discussion Questions Appendix F: Information Collection Training Presentation Appendix G: Information Collection Databases Appendix H: Sample Appraisal Report Appendix I: Electronic Records Management Policy Statement Appendix J: Sample Electronic Records Microappraisal Datasheet Appendix K: Email Management Training Presentation Appendix L: Organizing Electronic Records Training Presentation Bibliography Index

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Book SynopsisBudget constraints challenge collection development in unprecedented ways. Collection development has increasingly become a cooperative effort among libraries in geographic proximity. When their own library doesn't have certain books or journals, users turn to interlibrary loan to obtain the resources they need. However, many library science degree programs don''t cover interlibrary loan. Resource Sharing Today is a practical guide to resource sharing starting with the library across town and ending with libraries on the other side of the globe. Chapters cover everything from the ALA's interlibrary loan form to successful innovations such as Virginia Tech's ILLiad to New York's IDS (Information Delivery Service). Appendices include regional, state, national, and international ILL codes, ALA and IFLA forms, open access agreements, and purchase on demand plans.Trade ReviewFor experienced librarians and newly degreed librarians alike, Resource Sharing Today is a valuable read. Dr. Corinne Nyquist presents a broad and deep look at the practice of sharing resources and Inter-Library Loan services including the intricacies of different types of collaboration to locate the materials that patrons need. One of the most well-used library services deserves a book that covers the topic from its history to current practices, and any library professional who works in a setting that has ILL services should order and read this. -- Claire McInerney, acting dean, School of Communications and Information Science, Rutgers UniversityCorinne Nyquist is an expert and an authority on interlibrary loan (ILL) and resource sharing. She explores many aspects of ILL in depth in this book. Beginning as well as experienced ILL staff will learn much from her. -- Judy Fischetti, member services librarian, Southeastern New York Library Resources CouncilLibrary school students usually only hear about resource sharing topics in passing. New librarians as well as seasoned practitioners who accept positions in interlibrary loan often feel at sea learning both the broad concepts as well as the operational details with little direction from supervisors unfamiliar with the daily routine. Nyquist’s book is an essential guide through the maze of topics related to contemporary resource sharing. -- Suzanne M. Ward, Head, Collection Management, Purdue University LibrariesNyquist addresses the need for helping library staff and supervisors learn best practices, resources, and obligations of sharing library resources in the context of current technology. Her topics include teaching one another interlibrary loan since the library schools do not do it, how to get the Online Computer Library Center (OCLC) to listen to librarians, do not just say 'no' when faced with rules and policies, whether to buy or borrow to get what the patron needs, confusing and difficult problem or question, and taking responsibility at the local level. * protoview.com *Table of ContentsIntroduction Acknowledgments PART I: BUILDING AN EFFICIENT RESOURCE DELIVERY SYSTEM 1. Teaching Each Other ILL, Since the Library Schools Won’t Do It ILL departments cooperate and guide each other. You need an introduction to the modes of communication. 2. MARC: Library of Congress Did It, But Now It Must Change Cataloging changes to get patrons information quicker but challenges the traditional attributes of good cataloging. 3. How to Get OCLC To Listen To Us OCLC provides valuable services for ILL. How can we share our concerns with this powerful vendor? 4. Innovation Can Come From Us ILLiad was created at Virginia Tech, but it is only one of the exciting ideas originating in libraries. 5. Rethinking Resource Sharing: The Future of Interlibrary Loan. A movement, we should join, started with a manifesto in 2005 to “rethink resource sharing for the 21st century.” PART II: ADDING PERSONALIZED HIGH QUALITY SERVICE 6. Don’t Just Say “No” When Faced With Rules and Policies Follow ALA codes as well as Copyright law and CONTU guidelines. Review library policies and agreements. 7. Showing Users What They Missed In the Library: ILL as Reference Patrons request obscure materials but overlook items in the collection. Collaborate with reference and others. 8. Buy or Borrow: Getting What the Patron Needs Buying books unavailable in the region gives patrons a collection building role. These books don’t gather dust. 9. Conundrums: A Confusing and Difficult Problem or Question They include Cancellations, Cataloging, Challenges, Citations, Cooperation, Codes, and most of all Cost. 10. Going Global Is Easier Than You Think Overseas services, shipping procedures, and payment methods will all be explained. 11. On the Spot ILL: What We Could Do better With the ALA Form Serve consortial patrons, but also others with need clearly stated needs and proof of home library responsibility. 12. Enhancing Discovery: Taking an Interest in Local Stuff Collect campus and regional publications to prepare for an ILL request tracking provenance. Appendix 1: Code of Ethics of the American Library Association Appendix 2: Interlibrary Loan Code for the United States Appendix 3: Interlibrary Loan Code for the United States Explanatory Supplement Appendix 4: ALA and ARL Response to the Section 108 Study Group Regarding Interlibrary Loan and Other Copies for Users Appendix 5: Interlibrary Loans: ALA Library Fact Sheet Number 8 Appendix 6: Five Things Every New Resource Sharing Librarian Should Know Appendix 7: About IFLA Appendix 8: IFLA Guidelines for Best Practice in Interlibrary Loan and Document Delivery Appendix 9: Illinois State Library: Libraries Very Interested in Sharing (LVIS) Factsheet Index About the author

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Book SynopsisIt is absolutely essential that todayâs law librarians are digitally literate and possess an understanding and awareness of recent advancements and trends in information technology as they pertain to the library field. Law Librarianship in the Digital Age offers a one-stop, comprehensive guide to achieving both of those goals.Trade ReviewLaw Librarianship in the Digital Age pulls into one place introductory information on almost every topic about which a law firm librarian might be curious. ... I read through many other chapters in this book and found that the quality of editing throughout was superb, the bibliographies were thoughtfully constructed, the book was extremely timely, and the writing and organization were clear and helpful. The table of contents is thorough and serves as a handy checklist of our issues. . . . Well-written and comprehensive in coverage, the book is engaging for both the merely curious and those in need of step-by-step instructions for implementing a change in their library’s services or infrastructure. I highly recommend Law Librarianship in the Digital Age for any law librarian. * American Association of Law Libraries *Written by the director of information technology for the New York Law Institute and the esteemed editor of Neal-Schuman’s Tech Set series, this book explores the issues that are most relevant to law librarians and that are at the forefront at law library conferences and events. The work is arranged into eight sections: Major Introductory Concepts (e.g., copyright in the digital age, law library management), Technologies (e.g., e-books in law libraries, the cloud), Reference Services (e.g., online information sources, major legal databases), Instruction (e.g., educational technologies), Technical Services (e.g., collection development, electronic resources management), Knowledge Management (e.g., the law library intranet), Marketing (e.g., digital age marketing, competitive intelligence), and Professional Development and the Future (e.g., associations and conferences, the future of law librarianship). Articles have been contributed by well-known law librarians from academic, government, and private law libraries. This book is a great overall handbook for anyone in the area of law librarianship. Its combination of scholarship and practical application make it a must-read for those in this industry. * American Reference Books Annual *This book would clearly serve as an excellent text for a law librarianship course at the graduate school level. . . .The “further reading” references at the end of each chapter also support the value of this text in a graduate-level course. Beyond its value as a textbook, this book is an extremely important resource for any law librarian or library, adding tremendously to the body of law librarianship literature. Almost every law library is grappling with the wide-ranging issues addressed in the book. This is particularly true of the “Technologies” part of the book. Because every librarian or law library has potential in these areas, the book will be an important source of information for years to come. * Law Library Journal *Law Librarianship in the Digital Age, compiled in 2013 and published in 2014, is, at the time of this writing, profoundly informative and current. The book is broad in scope and deep in content. The editor wisely chose to draw upon the wisdom of a number of knowledgeable law librarians. The result is a well-organized and well-sourced collection of essays that address all law library sectors, and the full range of law librarianship functions. Each chapter is not only current but also specific in its treatment of its topic. . . .I expect to keep this book on my "currently reading" list for the foreseeable future. Any law librarian thoughtful about the field might consider doing the same. Likewise, any modern course on law librarianship ought to look closely at this book for course adoption. Even general courses on aspects of law librarianship...can look to individual chapters. Certainly, it will alternate between my desk and my office bookshelf for some time to come. * Canadian Law Library Review *This title is an invaluable addition to the literature on law librarianship. As a professor of library and information science, Law Librarianship in the Digital Age will be a timely resource for students studying the issues and field of law librarianship. This is a valuable textbook to introduce students to law libraries and legal information management issues. . . . It gives a current analysis of the new information world and access to resources that users expect in their law library collections. The chapters provide an in-depth resource to the evolving challenges of the legal information profession including copyright, digital resources, databases, and the internet. -- Yvonne J. Chandler, Associate Professor and Director, Legal Information Program, University of North Texas College of InformationThis book covers the broad sweep of a law librarian's role in the 21st century, addressing everything from the basics of legal research to high level decision-making by law library directors. Anyone working, or aspiring to work in a law library will find it a valuable resource. -- David A. Hollander, Law and Legal Studies Librarian, Princeton University LibraryA must read for even the most experienced law librarians and a great addition to law librarianship literature. From open access to marketing, from tablets to competitive intelligence, there is something for everyone! Many of these chapters will make excellent reading for law librarianship courses and newly hired law librarians. Great job! -- Penny A. Hazelton, University of WashingtonLaw Librarianship in the Digital Age is the messiah of legal reference sources that has been long awaited. As the Executive Director of the New York Law Institute such a resource serves as a rubric of tools and techniques for managing a law library in the ever-expanding digital environment and as an Adjunct Assistant Professor at St John’s University Division of Library and Information Science it is a comprehensive manual for training students on how to manage a law library. 'Law Libraries and the Cloud' to traditional 'Technical Services 2.0', this resource encompasses the breath and depth of law library management. -- Ralph Monaco, executive director, The New York Law InstituteEvery law librarian, from the newest to the most senior, should read this book. The future of the profession is mapped out. The right people are writing about the right subject. Ignore it at your peril. -- Robert C. Berring, Jr., Walter Perry Johnson Professor of Law, Berkeley LawI unequivocally endorse Law Librarianship in the Digital Age as it is an exceptional book that can be used as a textbook or supplementary text for an introductory Law Librarianship course. I would highly encourage students to make this book a permanent addition to their personal library. -- Renate Chancellor, Ph.D., Assistant Professor, Catholic University of America, School of Library and Information ScienceTable of ContentsList of Figures List of Tables Foreword Jean O’Grady Preface Ellyssa Kroski Acknowledgments Part I. Major Introductory Concepts 1 Law Librarianship 2.0 Jennifer Wertkin 2. Embedded Librarianship Thomas J. Striepe and Mary Talley 3. Copyright in the Digital Age Kyle K. Courtney 4. Open Access to Legal Scholarship Cheryl Kelly Fischer and Vicki Steiner 5. User Services Analysis for Decision Making Kim Clarke 6. Law Library Management Camille Broussard, Ralph Monaco, and Gitelle Seer Part II. Technologies 7. Digitization Michelle M. Wu 8. E-books in Law Libraries Ellyssa Kroski 9. Tablets and Mobile Device Management William R. Mills 10. The Law Library Website Andrew Plumb-Larrick 11. Web-Scale Discovery and Federated Search Valeri Craigle 12. The Cloud Roger Vicarius Skalbeck 13. Social Software Marcia L. Dority Baker Part III. Reference Services 14. Reference Services in a Law Library Carol A. Watson 15. Introduction to Legal Research Rhea Ballard-Thrower 16. Online Information Sources Sarah K. C. Mauldin 17. Major Legal Databases and How to Search Them Theodora Belniak Part IV. Instruction 18. Library Instruction in the Information Age Emily Janoski-Haehlen 19. Educational Technologies Kim Clarke and Nadine R. Hoffman Part V. Technical Services 20. Technical Services 2.0 Edward T. Hart 21. Collection Development Molly (Mary) E. Brownfield 22. Electronic Resources Management and User Authentication Catherine M. Monte Part VI. Knowledge Management 23. Knowledge Management Steven A. Lastres and Don MacLeod 24. The Law Library Intranet Emily R. Florio and Michael J. Robak Part VII. Marketing 25. Digital Age Marketing Carol Ottolenghi 26. Competitive Intelligence Jennifer Alexander and M. T. Hennessey Part VIII. Professional Development and the Future 27. Professional Development Holly M. Riccio 28. The Future of Law Librarianship Scott D. Bailey and Julie Graves Krishnaswami List of Contributing Authors Editorial Board List

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Book SynopsisIt is absolutely essential that todayâs law librarians are digitally literate and possess an understanding and awareness of recent advancements and trends in information technology as they pertain to the library field. Law Librarianship in the Digital Age offers a one-stop, comprehensive guide to achieving both of those goals.Trade ReviewThis title is an invaluable addition to the literature on law librarianship. As a professor of library and information science, Law Librarianship in the Digital Age will be a timely resource for students studying the issues and field of law librarianship. This is a valuable textbook to introduce students to law libraries and legal information management issues. It gives a current analysis of the new information world and access to resources that users expect in their law library collections. The chapters provide an in-depth resource to the evolving challenges of the legal information profession including copyright, digital resources, databases, and the internet. -- Yvonne J. Chandler, Associate Professor and Director, Legal Information Program, University of North Texas College of InformationThis book covers the broad sweep of a law librarian's role in the 21st century, addressing everything from the basics of legal research to high level decision-making by law library directors. Anyone working, or aspiring to work in a law library will find it a valuable resource. -- David A. Hollander, Law and Legal Studies Librarian, Princeton University LibraryA must read for even the most experienced law librarians and a great addition to law librarianship literature. From open access to marketing, from tablets to competitive intelligence, there is something for everyone! Many of these chapters will make excellent reading for law librarianship courses and newly hired law librarians. Great job! -- Penny A. Hazelton, University of WashingtonLaw Librarianship in the Digital Age is the messiah of legal reference sources that has been long awaited. As the Executive Director of the New York Law Institute such a resource serves as a rubric of tools and techniques for managing a law library in the ever-expanding digital environment and as an Adjunct Assistant Professor at St John’s University Division of Library and Information Science it is a comprehensive manual for training students on how to manage a law library. “Law Libraries and the Cloud” to traditional “Technical Services 2.0”, this resource encompasses the breath and depth of law library management. -- Ralph Monaco, executive director, The New York Law InstituteEvery law librarian, from the newest to the most senior, should read this book. The future of the profession is mapped out. The right people are writing about the right subject. Ignore it at your peril. -- Robert C. Berring, Jr., Walter Perry Johnson Professor of Law, Berkeley LawI unequivocally endorse Law Librarianship in the Digital Age as it is an exceptional book that can be used as a textbook or supplementary text for an introductory Law Librarianship course. I would highly encourage students to make this book a permanent addition to their personal library. -- Renate Chancellor, Ph.D., Assistant Professor, Catholic University of America, School of Library and Information ScienceLaw Librarianship in the Digital Age pulls into one place introductory information on almost every topic about which a law firm librarian might be curious. ... I read through many other chapters in this book and found that the quality of editing throughout was superb, the bibliographies were thoughtfully constructed, the book was extremely timely, and the writing and organization were clear and helpful. The table of contents is thorough and serves as a handy checklist of our issues. . . . Well-written and comprehensive in coverage, the book is engaging for both the merely curious and those in need of step-by-step instructions for implementing a change in their library’s services or infrastructure. I highly recommend Law Librarianship in the Digital Age for any law librarian. * American Association of Law Libraries *Written by the director of information technology for the New York Law Institute and the esteemed editor of Neal-Schuman’s Tech Set series, this book explores the issues that are most relevant to law librarians and that are at the forefront at law library conferences and events. The work is arranged into eight sections: Major Introductory Concepts (e.g., copyright in the digital age, law library management), Technologies (e.g., e-books in law libraries, the cloud), Reference Services (e.g., online information sources, major legal databases), Instruction (e.g., educational technologies), Technical Services (e.g., collection development, electronic resources management), Knowledge Management (e.g., the law library intranet), Marketing (e.g., digital age marketing, competitive intelligence), and Professional Development and the Future (e.g., associations and conferences, the future of law librarianship). Articles have been contributed by well-known law librarians from academic, government, and private law libraries. This book is a great overall handbook for anyone in the area of law librarianship. Its combination of scholarship and practical application make it a must-read for those in this industry. * American Reference Books Annual *This book would clearly serve as an excellent text for a law librarianship course at the graduate school level. . . .The “further reading” references at the end of each chapter also support the value of this text in a graduate-level course. Beyond its value as a textbook, this book is an extremely important resource for any law librarian or library, adding tremendously to the body of law librarianship literature. Almost every law library is grappling with the wide-ranging issues addressed in the book. This is particularly true of the “Technologies” part of the book. Because every librarian or law library has potential in these areas, the book will be an important source of information for years to come. * Law Library Journal *Law Librarianship in the Digital Age, compiled in 2013 and published in 2014, is, at the time of this writing, profoundly informative and current. The book is broad in scope and deep in content. The editor wisely chose to draw upon the wisdom of a number of knowledgeable law librarians. The result is a well-organized and well-sourced collection of essays that address all law library sectors, and the full range of law librarianship functions. Each chapter is not only current but also specific in its treatment of its topic. . . .I expect to keep this book on my "currently reading" list for the foreseeable future. Any law librarian thoughtful about the field might consider doing the same. Likewise, any modern course on law librarianship ought to look closely at this book for course adoption. Even general courses on aspects of law librarianship...can look to individual chapters. Certainly, it will alternate between my desk and my office bookshelf for some time to come. * Canadian Law Library Review *Table of ContentsList of Figures List of Tables Foreword Jean O’Grady Preface Ellyssa Kroski Acknowledgments Part I. Major Introductory Concepts 1 Law Librarianship 2.0 Jennifer Wertkin 2. Embedded Librarianship Thomas J. Striepe and Mary Talley 3. Copyright in the Digital Age Kyle K. Courtney 4. Open Access to Legal Scholarship Cheryl Kelly Fischer and Vicki Steiner 5. User Services Analysis for Decision Making Kim Clarke 6. Law Library Management Camille Broussard, Ralph Monaco, and Gitelle Seer Part II. Technologies 7. Digitization Michelle M. Wu 8. E-books in Law Libraries Ellyssa Kroski 9. Tablets and Mobile Device Management William R. Mills 10. The Law Library Website Andrew Plumb-Larrick 11. Web-Scale Discovery and Federated Search Valeri Craigle 12. The Cloud Roger Vicarius Skalbeck 13. Social Software Marcia L. Dority Baker Part III. Reference Services 14. Reference Services in a Law Library Carol A. Watson 15. Introduction to Legal Research Rhea Ballard-Thrower 16. Online Information Sources Sarah K. C. Mauldin 17. Major Legal Databases and How to Search Them Theodora Belniak Part IV. Instruction 18. Library Instruction in the Information Age Emily Janoski-Haehlen 19. Educational Technologies Kim Clarke and Nadine R. Hoffman Part V. Technical Services 20. Technical Services 2.0 Edward T. Hart 21. Collection Development Molly (Mary) E. Brownfield 22. Electronic Resources Management and User Authentication Catherine M. Monte Part VI. Knowledge Management 23. Knowledge Management Steven A. Lastres and Don MacLeod 24. The Law Library Intranet Emily R. Florio and Michael J. Robak Part VII. Marketing 25. Digital Age Marketing Carol Ottolenghi 26. Competitive Intelligence Jennifer Alexander and M. T. Hennessey Part VIII. Professional Development and the Future 27. Professional Development Holly M. Riccio 28. The Future of Law Librarianship Scott D. Bailey and Julie Graves Krishnaswami List of Contributing Authors Editorial Board List

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Book SynopsisHere is the first-ever comprehensive guide to archival concepts, principles, and practices. Encyclopedia of Archival Science features 154 entries, which address every aspect of archival professional knowledge. These entries range from traditional ideas (like appraisal and provenance) to today's challenges (digitization and digital preservation). They present the thoughts of leading luminaries like Ernst Posner, Margaret Cross-Norton, and Philip Brooks as well as those of contemporary authors and rising scholars. Historical and ethical components of practice are infused throughout the work. Edited by Luciana Duranti from the University of British Columbia and Patricia C. Franks from San José State University, this landmark work was overseen by an editorial board comprised of leading archivists and archival educators from every continent: Adrian Cunningham (Queensland State Archives, Australia), Fiorella Foscarini (University of Toronto and University of Amsterdam), Pat Galloway (UniversTrade ReviewCompiled by Duranti and Franks, this rare offering—there are few archives-specific encyclopedias; archival matters are most often covered in broader library and information works—comprises 154 entries, each of which concludes with a useful descriptive and prescriptive keywords list and a bibliography. Contributors represent a number of countries, and it should be noted that the work treats records and records management as a subset of archives. Other texts on the subject have reversed the order, and the correct arrangement continues to be debated. The modern approach to archives arguably originated in France, and Duranti’s historical work on French archives explicitly informs the book’s approach. [It is] an oversized volume featuring a readable typeface. . . .Verdict: Useful for archives, records, and library practitioners as well as students, this clearly written reference is sure to be a go-to resource for years to come. * Library Journal *This remarkable resource captures the state of the field of archival science and offers both refreshing insight for experienced practitioners and an indispensable road map for amateur archivists. Although issues such as appraisal, arrangement, description, preservation, and provenance are given considerable coverage, deeper points are also offered on topics including documentation strategy, objectivity, postcustodialism, and the record-continuum model. Each of the 154 individual entries was written by 110 subject-matter experts, including Greg Bak, Wendy Duff, Eric Ketelaar, Joan Swartz, and the late Terry Cook. The editors and contributors have produced a cutting-edge, well-informed volume that is highly recommended to anyone involved in keeping archives or records. * Booklist *This single-volume encyclopedia features 154 articles by 110 authors who offer a broad range of reflections and perspectives on archival theory from early to contemporary practices. The inclusion of an entry on digital technology indicates how far the archiving profession has evolved since modernity. . . .The volume...contains articles by several influential authors of international renown, making this volume an important and authoritative resource for practitioners, researchers, faculty, and graduate students involved in archival science. The volume's organization is alphabetical as well as ontological, and each article presents an analytical or a historical perspective on the concept with keywords, related entries, and a bibliography. This layout enables users to read articles on related concepts, identify foundational literature, and expand professional knowledge of archives. The keywords are helpful; researchers can use those to query article databases for articles on related subjects. Related entries direct readers to other articles in the volume, helping readers construct a broad understanding of archival science. Summing Up: Recommended. Undergraduates through professionals/practitioners. * CHOICE *According to Rowman & Littlefield's website, this is 'the first-ever comprehensive guide to archival concepts, principals, and practices'. . . .I would agree. It is certainly rich in A-list authors. * Archives and Manuscripts: Journal of the Australian Society of Archivists *This book is an excellent resource. The preface defines the book’s target audience as ‘present and aspiring records, archival, and other information professionals and scholars’, and it will certainly be useful to all of these groups. The concise explanations will serve new records professionals as they come to grips with key terms and concepts, and more established practitioners will benefit from the inclusion of entries for more recent concepts. . . .[T]he scope of this work is admirable and, more importantly, useful amongst other things as a point of departure into practice or debate. * Archives and Records: The Journal of the Archives and Records Association *[The book is] an excellent and very timely contribution. Instructors for archival courses will undoubtedly find in it articles that can be very conveniently used to introduce important subjects and concepts in the classroom. This is the first contemporary encyclopedia that focuses exclusively on archival science…. Overall, this is very opportune and well-conceived project that will make a mark in archival education, and the editors (and editorial board) should be congratulated for it. * Archivaria *[A] useful source…. The more I read in this encyclopedia, the more I both learned and was interested by, and the more I was encouraged to venture further in its content. I am sure the same will be said by many users or keepers of archives of all description. I would therefore expect this encyclopedia to be of value to professional and amateur keepers of archives of any description, and warmly commend it to users of them, for its intrinsic interest and to help put the nature and use of the collections they are accessing into a helpfully broader context. * s *Although compiling such a work as this is a daunting endeavor for anyone, Luciana Duranti and Patricia Franks have brought together a wealth of knowledge representing diverse perspectives on numerous topics in a remarkably holistic fashion. -- Thomas Hickerson, Vice Provost and University Librarian, University of Calgary; Fellow and former President of the Society of American Archivists; former President of the Canadian Association of Research LibrariesThe Encyclopedia of Archival Science is both timely and necessary. It provides a panoramic view of archival science theoretically and practically, from history to modern society, from the traditional basics of archives management to digital long term preservation. It will become a frequently-used tool for researchers and opens windows to the public for understanding archival science. -- Huiling Feng, chief editor of The Encyclopedia of China on Archival Science, Renmin University, China

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Book SynopsisHealth Sciences Librarianship provides the library student and new librarian with the background and skills necessary to handle day-to-day activities and provide quality services in a health sciences library or a more general library serving students and practitioners in the health professions.Trade ReviewHealth Sciences Librarianship gives a rich foundation to new professionals while also offering updated and expanded knowledge and background for seasoned medical librarians. . . . The book will strengthen the knowledge base and understanding of most health sciences information professionals and provide a richer frame of reference to enhance other professional reading. The book offers meaningful commentary, synthesizes theory and practice, and creates a cohesive and coherent textbook. A copy of Health Sciences Librarianship belongs in the hands of every health sciences librarian today. * Medical Reference Services Quarterly *Overseen by a three-member editorial board of leading academics in medical librarianship programmes, this authoritative text provides students, as well as beginning and more experienced librarians, with a comprehensive overview of state-of-the-art medical/health sciences librarianship in addition to offering a broad professional overview. * Australian Library Journal *A basic guide to the evolving field of health sciences librarianship, this work is comprehensive and contains information for those practicing in an academic setting, hospitals, or other health care settings. . . .This work will be of interest to students and practitioners in health sciences librarianship. * American Reference Books Annual *As a result of the changes in the health care environment and technology, the services, resources and roles of the health science librarian have evolved. Health Sciences Librarianship edited by M. Sandra Wood provides clear, authoritative, and helpful information addressing those changes and how they apply to health sciences librarianship. -- Michelle A. Kraft, MLS, AHIP, Author of The Krafty Librarian blogTable of ContentsList of Illustrations List of Tables Foreword Preface Acknowledgments Editorial Board PART I: The Profession Chapter 1. Health Sciences Librarianship in Context By James Shedlock Introduction The Health Sciences Library Profession Health Sciences Librarianship Environments The National Library of Medicine Library Organizations Education for Health Sciences Librarianship Entering the Health Sciences Library Profession: Job Opportunities and the Hiring Process Professional Involvement and Keeping Current Summary Study Questions References Chapter 2. The Health Sciences Environment By Gale G. Hannigan and Jonathan D. Eldredge Introduction U.S. Health Care Health Professionals’ Education Biomedical Research Health and Global Health Summary Study Questions References Chapter 3. Emerging Trends in Health Sciences Librarianship Jonathan D. Eldredge and Gale G. Hannigan Introduction Trend One: Evidence-Based Practice Trend Two: Active Learning Trend Three: Innovative Research Collaborations Trend Four: Strategies for Adapting New Technologies How to Stay Abreast of Emerging Trends Summary Study Questions References PART II: Collection Services Chapter 4. Collection Development in Health Sciences Libraries Holly Phillips Introduction Modern Collection Development Collection Development Policies Putting Policy into Practice Resource Budgets Keeping Current Summary Study Questions References Chapter 5. Technical Services Megan Del Baglivo, C. Steven Douglas, and María M. Pinkas Introduction Acquisitions Collection Organization Summary Study Questions References Chapter 6. Technology Services in Health Sciences Libraries Nancy R. Glassman Introduction Technology Today Planning Security Electronic Health Records Connecting with Patrons Systems Mobile Technologies Emerging Technologies Keeping Current Summary Study Questions References PART III: User Services Chapter 7. Reference and Information Services in Health Sciences Libraries Marie Ascher Introduction What is Reference? Reference Functions The Reference Interview and Encounter Types of Users in Health Sciences Libraries Reference Statistics and Transactions Staffing and Scheduling of Reference Service – New Models of Service Virtual Reference Services Summary Study Questions References Chapter 8. Research Services and Database Searching in Health Sciences Libraries Lee A. Vucovich Introduction Information Needs of Biomedical Researchers Searching Biomedical Research Databases Supporting Evidence-Based Practice Conducting Expert Searches Improving Research Services Summary Study Questions References Chapter 9. Outreach Services in Health Sciences Libraries Michele R. Tennant Introduction Internal Outreach External Outreach – Outreach to the Community Outreach for Visibility Summary Study Questions References Chapter 10. Research Data Management and the Health Sciences Librarian Andrew Creamer, Elaine R. Martin, and Donna Kafel Introduction Background What is RDM? Why Manage Research Data? Common RDM Challenges RDM Services and Roles for Health Sciences Librarians Librarian RDM Skills and Competencies Librarian RDM Tools and Resources Summary Study Questions References Chapter 11. Instruction in Health Sciences Libraries Maureen “Molly” Knapp Introduction History Generations and Learning Learning Paradigms Disruptive Technology and Health Sciences Instruction Hospital Libraries and Instruction User Education and Instructional Mechanics Instructional Design – Creating Your Class Web-Based Learning Summary Study Questions References Chapter 12. Access Services: Circulation, Course Reserves, and Interlibrary Loan in Health Sciences Libraries Everly Brown, Na Lin, and Megan Wolff Introduction Access Services Circulation Services Course Reserves Interlibrary Loan and Document Delivery Summary Study Questions References Chapter 13. Consumer Health Information Services Kay Hogan Smith Introduction Overview of Consumer Health Information Services Establishing and Managing a Consumer Health Information Service Summary Study Questions References PART IV: Administrative Services Chapter 14. Library Administration in Health Sciences Libraries Diana Cunningham Introduction What is a Library Administrator or Manager? Some Management Theories or Tools Institutional Organization and Structure Management Competencies Managing the Environment Roles of the Director: Up, Down, and Out! Role of Standards and Accreditation Evaluation and Assessment Generating Support Summary Study Questions References Chapter 15. Physical Space in Health Sciences Libraries Stewart Brower Introduction Factors in Space Planning and Design Space Needs of Different Types of Health Sciences Libraries Functions and Space Needs of Health Sciences Libraries The Need for Space Summary Study Questions References Chapter 16. New Roles and New Horizons for Health Sciences Librarians and Libraries Margaret E. Henderson Introduction Transformation of Health Sciences Librarianship Expanded Roles in Research Clinical Librarians and Hospital Libraries Collaborations Alternative Roles and Activities The Changing Health Sciences Library Organization Summary Study Questions References About the Editor and Contributors Index

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Book SynopsisHealth Sciences Librarianship provides the library student and new librarian with the background and skills necessary to handle day-to-day activities and provide quality services in a health sciences library or a more general library serving students and practitioners in the health professions.Trade ReviewHealth Sciences Librarianship gives a rich foundation to new professionals while also offering updated and expanded knowledge and background for seasoned medical librarians. . . . The book will strengthen the knowledge base and understanding of most health sciences information professionals and provide a richer frame of reference to enhance other professional reading. The book offers meaningful commentary, synthesizes theory and practice, and creates a cohesive and coherent textbook. A copy of Health Sciences Librarianship belongs in the hands of every health sciences librarian today. * Medical Reference Services Quarterly *A basic guide to the evolving field of health sciences librarianship, this work is comprehensive and contains information for those practicing in an academic setting, hospitals, or other health care settings. . . .This work will be of interest to students and practitioners in health sciences librarianship. * American Reference Books Annual *Overseen by a three-member editorial board of leading academics in medical librarianship programmes, this authoritative text provides students, as well as beginning and more experienced librarians, with a comprehensive overview of state-of-the-art medical/health sciences librarianship in addition to offering a broad professional overview. * Australian Library Journal *As a result of the changes in the health care environment and technology, the services, resources and roles of the health science librarian have evolved. Health Sciences Librarianship edited by M. Sandra Wood provides clear, authoritative, and helpful information addressing those changes and how they apply to health sciences librarianship. -- Michelle A. Kraft, MLS, AHIP, Author of The Krafty Librarian blogTable of ContentsList of Illustrations List of Tables Foreword Preface Acknowledgments Editorial Board PART I: The Profession Chapter 1. Health Sciences Librarianship in Context By James Shedlock Introduction The Health Sciences Library Profession Health Sciences Librarianship Environments The National Library of Medicine Library Organizations Education for Health Sciences Librarianship Entering the Health Sciences Library Profession: Job Opportunities and the Hiring Process Professional Involvement and Keeping Current Summary Study Questions References Chapter 2. The Health Sciences Environment By Gale G. Hannigan and Jonathan D. Eldredge Introduction U.S. Health Care Health Professionals’ Education Biomedical Research Health and Global Health Summary Study Questions References Chapter 3. Emerging Trends in Health Sciences Librarianship Jonathan D. Eldredge and Gale G. Hannigan Introduction Trend One: Evidence-Based Practice Trend Two: Active Learning Trend Three: Innovative Research Collaborations Trend Four: Strategies for Adapting New Technologies How to Stay Abreast of Emerging Trends Summary Study Questions References PART II: Collection Services Chapter 4. Collection Development in Health Sciences Libraries Holly Phillips Introduction Modern Collection Development Collection Development Policies Putting Policy into Practice Resource Budgets Keeping Current Summary Study Questions References Chapter 5. Technical Services Megan Del Baglivo, C. Steven Douglas, and María M. Pinkas Introduction Acquisitions Collection Organization Summary Study Questions References Chapter 6. Technology Services in Health Sciences Libraries Nancy R. Glassman Introduction Technology Today Planning Security Electronic Health Records Connecting with Patrons Systems Mobile Technologies Emerging Technologies Keeping Current Summary Study Questions References PART III: User Services Chapter 7. Reference and Information Services in Health Sciences Libraries Marie Ascher Introduction What is Reference? Reference Functions The Reference Interview and Encounter Types of Users in Health Sciences Libraries Reference Statistics and Transactions Staffing and Scheduling of Reference Service – New Models of Service Virtual Reference Services Summary Study Questions References Chapter 8. Research Services and Database Searching in Health Sciences Libraries Lee A. Vucovich Introduction Information Needs of Biomedical Researchers Searching Biomedical Research Databases Supporting Evidence-Based Practice Conducting Expert Searches Improving Research Services Summary Study Questions References Chapter 9. Outreach Services in Health Sciences Libraries Michele R. Tennant Introduction Internal Outreach External Outreach – Outreach to the Community Outreach for Visibility Summary Study Questions References Chapter 10. Research Data Management and the Health Sciences Librarian Andrew Creamer, Elaine R. Martin, and Donna Kafel Introduction Background What is RDM? Why Manage Research Data? Common RDM Challenges RDM Services and Roles for Health Sciences Librarians Librarian RDM Skills and Competencies Librarian RDM Tools and Resources Summary Study Questions References Chapter 11. Instruction in Health Sciences Libraries Maureen “Molly” Knapp Introduction History Generations and Learning Learning Paradigms Disruptive Technology and Health Sciences Instruction Hospital Libraries and Instruction User Education and Instructional Mechanics Instructional Design – Creating Your Class Web-Based Learning Summary Study Questions References Chapter 12. Access Services: Circulation, Course Reserves, and Interlibrary Loan in Health Sciences Libraries Everly Brown, Na Lin, and Megan Wolff Introduction Access Services Circulation Services Course Reserves Interlibrary Loan and Document Delivery Summary Study Questions References Chapter 13. Consumer Health Information Services Kay Hogan Smith Introduction Overview of Consumer Health Information Services Establishing and Managing a Consumer Health Information Service Summary Study Questions References PART IV: Administrative Services Chapter 14. Library Administration in Health Sciences Libraries Diana Cunningham Introduction What is a Library Administrator or Manager? Some Management Theories or Tools Institutional Organization and Structure Management Competencies Managing the Environment Roles of the Director: Up, Down, and Out! Role of Standards and Accreditation Evaluation and Assessment Generating Support Summary Study Questions References Chapter 15. Physical Space in Health Sciences Libraries Stewart Brower Introduction Factors in Space Planning and Design Space Needs of Different Types of Health Sciences Libraries Functions and Space Needs of Health Sciences Libraries The Need for Space Summary Study Questions References Chapter 16. New Roles and New Horizons for Health Sciences Librarians and Libraries Margaret E. Henderson Introduction Transformation of Health Sciences Librarianship Expanded Roles in Research Clinical Librarians and Hospital Libraries Collaborations Alternative Roles and Activities The Changing Health Sciences Library Organization Summary Study Questions References About the Editor and Contributors Index

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Book SynopsisTrade ReviewEdited by a prolific editor of works in conjunction with the executive director of the Arlington Heights Memorial Library in Illinois and the services implementation coordinator for the King County Library System in Washington, this work brings together 33 chapters organized into 8 sections: management strategies; working with staff; students, volunteers, and interns; monitoring time and projects; getting organized; using technology; work-life balance; and professional development. Thirty-three public and academic librarians from the United States and Canada share their experiences and knowledge on time and project management to assist others. Ranging from the macro level of library systems to the micro level of personal time and project management, chapters will be found to support and guide librarians at all levels with their needs. Offering tips drawn from personal experiences, the chapters will enhance any librarian’s practices through narrative, takeaways, and step-by-step guidelines to building one’s own abilities in time and project management. This is a valuable tool for any librarian’s arsenal as the tasks grow in number and complexity and the budget and manpower shrink. Students and practitioners alike will benefit from these tips and tales from the trenches. * American Reference Books Annual *This book provides valuable advice for librarians on improving their lives and coping with increased demands on time. The information is presented in a direct and informative way. It is full of practical tips to improve the work-life balance and is suitable for all library staff, especially those in management roles who are feeling overwhelmed by the stresses of work life and would like use their time more efficiently. * Australian Library Journal *Each chapter provides economical and strategic solutions. This book is a great addition to any librarian’s professional bookshelf. -- Heather Payne, Corporate Liaison to the Libraries, City College, Fort Lauderdale, FloridaFrom prioritizing e-mail and social media, to employing a portable memory system, Time and Project Management Strategies for Librarians will help you find ways to do more and better, with less. -- Elizabeth J. Hylen, Contributor to Bringing Visual, Literary, and Performing Arts into the LibraryEffective time management is crucial for librarians and this concise, well-written anthology will provide you with all the theory and the practical applications needed to succeed regardless of your organizational circumstances. -- Jack Montgomery, professor/librarian, Western Kentucky UniversityTime and Project Management Strategies for Librarians presents a selection of innovative and transferable strategies, tools, and wisdom from front-line library practitioners who face the challenge of doing more with less every day. As resources and personnel are trimmed from our libraries, the deployable solutions contained in these pages will be a welcome companion for librarians striving for effectiveness while utilizing dwindling resources efficiently. -- Geoffrey P. Timms, Electronic Resources & Web Services Librarian, Mercer University, Macon, GeorgiaThe editors' formula for this anthology is one drop theory to four or five drops of practical advice. What it creates is an elixir for librarians who struggle to accomplish their goals while negotiating changing technology, shrinking, budgets, and depleted staffs. -- Carol Luers Eyman, Outreach and Community Services Coordinator, Nashua Public Library, Nashua, New HampshireThis anthology is certain to become an essential resource for librarians everywhere as they attempt to maximize efficiency and productivity with limited resources. -- Jeffrey A. Franks, Associate Professor and Head of Reference at Bierce Library, University of Akron, OhioThis book presents studies that will enable librarians to employ new technologies as well as proven ideas to better utilize their time and efforts in these difficult economic times. -- Rita Marsales, cataloger, Menil Foundation Library, Houston, Texas; American Libraries contributorThis terrific anthology offers tips and strategies useful for any library professional, especially those in which time, staff, and money, are limited commodities. -- Larry Grieco, Library Director, Gilpin County Public Library, Black Hawk, Colorado

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Book SynopsisTeaching Information Fluency describes the skills and dispositions of information fluency adept searchers. Readers will receive in-depth information on what it takes to locate, evaluate, and ethically use digital information. The book realistically examines the abilities of Internet searchers today in terms of their efficiency and effectiveness in finding online information, evaluating it and using it ethically. Since the majority of people develop these skills on their own, rather than being taught, the strategies they invent may suffice for simple searches, but for more complex tasks, such as those required by academic and professional work, the average person's performance is adequate only about 50% of the time. The book is laid out in five parts: an introduction to the problem and how search engine improvements are not sufficient to be of real help, speculative searching, investigative searching, ethical use and applications of information fluency. The intent of the book is to provide readers ways to improve their performance as consumers of digital information and to help teachers devise useful ways to integrate information fluency instruction into their teaching, since deliberate instruction is needed to develop fluency. Since it is unlikely that dedicated class time will be available for such instruction, the approach taken embeds information fluency activities into classroom instruction in language arts, history and science. Numerous model lessons and resources are woven into the fabric of the text, including think-alouds, individual and group search challenges, discussions, assessments and curation, all targeted to Common Core State Standards as well as information fluency competencies.Trade ReviewWe live in an era where much of the information we gather and share comes from digital sources and most young people today have grown up using electronic devises for their research needs. Research has shown, however, that just because they are skilled Web users does not mean that they are information fluent—meaning that they have the knowledge, skills, and attitudes essential to using this newfound wealth of information to make a difference in our world. This book, written by a Ph.D. in education who has worked with the 21st Century Information Fluency Project and a teacher at the University of Wisconsin-Stout, examines the abilities of students today in finding online information, evaluating it, and using it ethically to determine how information fluent they truly are. The book addresses information fluency in five areas: digital information fluency, speculative searching, investigative searching, ethical and fair use, and instructional applications. Along the way the authors provide tips to teachers to devise methods of integrate information fluency into their teaching, particularly in the areas of language arts, history, and science. For anyone interested in information literacy and information fluency this is a must read. * American Reference Books Annual *'Teaching' is in the title and the target audience is American, yet anyone using the internet can benefit from thumbing through these pages. Doing that will give you personal insight and strategies that will enhance any search, and raise awareness of the ethical dimension of dealing with what you find. Teachers of all subjects will enjoy the book’s practical suggestions for embedding aspects of information fluency in class. * British Journal of Educational Technology *As digital natives most middle and high school students perceive themselves to be skilled web users. But when assessed, we found that even our most academically advanced students struggled with information fluency. Students conduct research in school, share resources with friends and family, and exchange a wide variety of information electronically via the Internet. Information fluency is critical, and the skills need to be taught. Since we initiated our information fluency program five years ago, the results have been impressive. With just a few hours of online work, students show significant gains. Our experience demonstrates that critical information fluency skills can be learned, and taught effectively in an efficient way. -- Susan Corwith, Associate Director, Center for Talent Development, Northwestern UniversityHeine and O'Connor use their experience with the highly respected 21st Century Information Project to create a book that is comprehensive, practical, and wise for educators who are serious about teaching both students and themselves to be truly information literate. Covering types of searches, the ethical use of information, instructional methods, and curation, this definitive guide lays out both strategies and tools critical for anyone working to find and use online information today. -- Doug Johnson, Director of Media and Technology, Mankato (MN) Area Public SchoolsTeaching information Fluency has been a pleasure to read! I appreciate the lively style and chance to get inside the minds of seminal thinkers like Carl Heine and Dennis O'Connor. ... I was delighted to read [the] careful analysis of a small number of well-described tools in which they take the time to address 'why' the tools are worth using well. -- Debbie Abilock, speaker, consultant and author of Growing Schools: Librarians as Professional DevelopersTable of ContentsList of Figures List of Tables Foreword Acknowledgements Prologue Part 1: Digital Information Fluency Chapter 1: Digital Information Fluency in an Age of Information Consumption Chapter 2: Information Fluency, Achievement and the Common Core Part 2: Speculative Searching Chapter 3: Self-taught Search Box Strategies Chapter 4: Internet Search Challenges Part 3: Investigative Searching Chapter 5: Investigative Searching Chapter 6: Investigative Case Study Part 4: Ethical and Fair Use Chapter 7: Ethical Consumption Part 5: Instructional Applications Chapter 8: Embedding Information Fluency Chapter 9: Curation: Applied Information Fluency Epilogue Appendix: Model Lessons Bibliography Index

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Book SynopsisTrade ReviewThis volume consists of case studies about the reference and access dilemmas that archivists face today. How do we meet rising patron expectations in a time of shrinking repository budgets? How do we provide access to our unique and valuable collections while keeping these materials safe from theft? Most cases in the volume follow a single format composed of six sections—introduction, planning, implementation, results, lessons learned, and conclusion. This consistency helps guide the reader through the varied terrain. The cases come from repositories large and small, primarily but not entirely academic. As Kate Theimer notes in her introduction to the volume, one of the key criteria for inclusion in the book is a case’s relevance to a wide range of archivists. . . .Overall, the cases inspire the reader to be prepared to seize any opportunity to improve service to researchers. * Library Journal *The Reference and Access book in this series provides 12 case studies from 11 U.S. and one U.K. based archives and special collections units of various sizes and budgets. The case studies include topics such as implementing changes to reference services and processes on a limited budget, using iPads in the reading room, new ways of training reference staff, the use of usability studies to improve Web design, and improving Website accessibility for persons with disabilities. The intention of these case studies is to provide examples of what others are doing that can then be modified depending on size and budget of individual institution to implement their own version using the ideas and principles highlighted in a case study. Each case study provides the problem and background issues they faced, planning, implementation, the outcome, lessons learned, and an overall conclusion. The practical nature of this book and case studies about modifying and updating access and reference services makes it a helpful resource for archives, historical societies, special collections, or anyone interested in working in these types of institutions. * American Reference Books Annual *The [Innovate Practices for Archives and Special Collections] books are invaluable resources for everyone working in archives, special collections and other cultural heritage organisations. They also have a role in providing students and educators in archives, library and public administration with insights into the vast variety of reference and outreach resources available in the field and the diverse ways in which new users can be attracted to and use archival collections. * Australian Library Journal *[T]hese case studies are a delight to read and browse and will be a valuable addition to the reading lists for students taking our Information Management courses, revealing to them the practicalities through the detail of the challenges they face as they begin their careers as archivists. * Archives and Records: The Journal of the Archives and Records Association *This aptly titled collection of case studies has much to offer anyone concerned with or about the state of archival research in today’s world of technological opportunities and fiscal challenges. Readers at every level of archival experience (from student to retiree) will find the articles as timely and interesting as they are practical and helpful. The authors clearly demonstrate what can happen when theory meets reality, and by sharing their “lessons learned” encourage others to take similar steps to benefit the profession. -- Sharon Thibodeau, Former Director of Access Programs, National Archives and Records AdministrationIn the past few decades, vast changes have taken place in archival description, appraisal, and digitization. All of these changes have affected archival reference service. This volume presents pragmatic, real-life models for twenty-first century public services in archives. Workable solutions are presented for reference/processing collaborations in dealing with the implications of MPLP, providing remote access to born digital records in your collections, improving the usability of your archives’ website, and other current reference conundrums. Perhaps the greatest value of these case studies is the encouragement each author gives the reader: try this; push the boundaries as we did. Given the general paucity of writing in this area, I hope this timely reader represents the beginning of a renaissance in writing on all aspects of user services in archives! -- Kathy Marquis, Public Services Librarian, Albany County Public Library and Instructor for SAA's "Real World Reference" workshopTable of ContentsIntroduction 1) Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers Emily Christopherson and Rachael Dreyer, American Heritage Center 2) Managing Risk with a Virtual Reading Room: Two Born-Digital Projects Michelle Light, University of California, Irvine 3) Improvements on a Shoestring: Changing Reference Systems and Processes Jackie Couture and Deborah Whalen, Eastern Kentucky University 4) Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room Elizabeth Chase, Gabrielle M. Dudley and Sara Logue, Emory University 5) Talking in the Night: Exploring Webchats to Serve New Audiences Gary Brannan, West Yorkshire Archive Service 6) A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages Leanda Gahegan and Gina Rappaport, National Anthropological Archives, Smithsonian Institution 7) The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures Melanie Griffin and Matthew Knight, University of South Florida 8) Going Mobile: Using iPads to Improve the Reading Room Experience Cheryl Oestreicher, Julia Stringfellow and Jim Duran, Boise State University 9) Beyond “Trial by Fire”: Towards A More Active Approach to Training New Reference Staff Marc Brodsky, Virginia Tech 10) Access for All: Making Your Archives Website Accessible for People with Disabilities Lisa Snider 11) No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections Jennie Levine Knies, University of Maryland 12) Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies Sara Snyder and Elizabeth Botten, Archives of American Art About the Editor Index

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Book SynopsisTrade ReviewDescription, one of the titles in the Innovative Practices for Archives and Special Collections series, is a delightful collection of case studies that look at how to increase the accessibility and discoverability of archives. . . .Description is highly recommended for libraries and institutions that have major library and information subject-based collections. The book is also recommended for any information professional who wishes to understand more about archival collections. * Australian Library Journal *Editor Kate Theimer has gathered a collection of 11 case studies from institutions around the world describing different methods and experiences in creating better collection descriptions. These topics range from crowdsourcing collection descriptions, utilizing different resources such as LibGuides, collaboration, policy development, and more. Some topics are very in-depth and require significant planning, while others are very direct and could be relatively simple to implement. Each case study follows the same outline and includes sections on planning, implementation, results, lessons learned, and conclusion, while providing additional notes and citations as needed. These case studies are all very well written and do focus on specific and different aspects of this very niche topic. . . . For professionals working in archives and special collections, there is bound to be some helpful information throughout this volume . . . this should prove to be a valuable resource for its targeted audience. * American Reference Books Annual *I enjoyed reading this book immensely, and not only because description is the archival function that has always interested me most. All of the case studies are strongly practical, and even pragmatic, describing options and decisions in areas ranging from the technical nitty-gritty, such as the use of particular fields or data elements, to human resources and project management, such as the use of interns and volunteers. A number of the authors write with a dry humour. Many are frank in their assessment of the success of their projects against their initial aims and in how methods and plans needed to be changed in the light of experience. THere is no defensiveness here or institutional 'spin'. Just archivists reporting innovative and practical ways of doing description better. * Archives and Manuscripts: Journal of the Australian Society of Archivists *Overall, the case studies chosen are informative and relevant to the archival world today. The most successful ones effectively show how the particular project aimed to build on the repository’s work so far, and critically analyse its benefits and shortcomings. This is altogether a very useful work. The case studies...will help practitioners and students alike to navigate their way around the theory and practice of archival description. * Archives and Records: The Journal of the Archives and Records Association *After literally centuries of providing access with flat paper finding aids, the archival community is now grappling with both the heady opportunities and sometimes perplexing challenges of exploring new approaches to description and access in the digital age. Kate Theimer has assembled a virtual laboratory of experiments in access undertaken by colleagues from around the nation and internationally. This collection provides archivists with an important guide to imagining and implementing new ways to more effectively engage users with the rich, essential resources of the archival record. Read it—then join the effort! -- Kathleen D. Roe, New York State Archives (retired), Director of Archives and Records ManagementThese thoughtfully selected case studies mine the evolving international, interprofessional, and interactive landscape of archival description in innovative and inspirational ways. The essays comprising this volume take the current temperature of a rapidly morphing profession, and will interest and stimulate a wide array of information practitioners. -- Bill Landis, Head of Public Services, Manuscripts & Archives, Yale University LibraryTable of ContentsIntroduction 1) “The Hive”: Crowdsourcing the Description of Collections Zoё D'Arcy, National Archives of Australia 2) More Than a Note: Early Experiences with Implementing EAC-CPF Erin Faulder, Veronica Martzahl, and Eliot Wilczek, Tufts University 3) Creating Access and Establishing Control: Conducting a Comprehensive Survey to Reveal a Hidden Repository Matthew B. Gorham and Chela Scott Weber, Brooklyn Historical Society 4) Step by Step, Stage by Stage: Getting a Diverse Backlog of Legacy Finding Aids Online Eira Tansey, Tulane University 5) You Got Your Archives in My Cataloging: A Collaborative Standards-Based Approach to Creating Item-Level Metadata for Digitized Archival Materials Kelcy Shepherd and Kate Gerrity, Amherst College 6) A Long Road: Creating Policies and Procedures for Mandatory Arrangement and Description by Records Creators Kristjana Kristinsdóttir, National Archives of Iceland 7) Collaboration in Cataloging: Sourcing Knowledge from Near and Far for a Challenging Collection Evyn Kropf, University of Michigan 8) Where there’s a Will There’s a Way: Using LibGuides to Rescue Paper Ephemera from the Bibliographic Underbrush Sharon Farnel, Robert Cole, Robert Desmarais, Spencer Holizki, and Jeff Papineau, University of Alberta 9) Describing Records, People, Organizations and Functions: The Empowering the User Project’s Flexible Archival Catalogue Clare Paterson, University of Glasgow 10) Business as Usual: Integrating Born-Digital Materials into Regular Workflows Jackie Dean and Meg Tuomala, University of North Carolina at Chapel Hill 11) Opening the Black File Cabinets: Describing Single Items for Discovery and Access James Gerencser, Dickinson College About the Editor Index

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Book SynopsisTrade ReviewThis collection of 13 case studies from the United States, Canada, and Australia will inform practitioners and students in archives and special collections about concerns and strategies that occur in these and other cultural heritage organizations. Presented without section headings, the clear chapter headings will help readers to find desired selections, while the index will help with finding information on specific topics. Ranging from creating a culture of knowledge transfer to internships and high impact learning in archives, conducting collections assessments on shoestring budgets, and managing mergers, there are chapters for institutions of all sizes. Those looking for guidance in selecting archival management software, managing organizational change, building effective leaders, or sharing personnel and resources across institutions will also benefit, as will those who, unfortunately, need to know about insider theft. This book will help those studying archives and special collections as well as practitioners who want to know about what is going on in other collections. * American Reference Books Annual *This collection of case studies is undoubtedly a valuable resource for practitioners and educators. * Australian Library Journal *Overall, Management: Innovative Practices for Archives and Special Collections is an enjoyable read and a welcome addition to practical examples of management in the archives field. Readers may wish to read straight through or choose the topics most relevant to their work or interests. Either way, most archivists will find something of interest and relevance, whether they are already managers or not. * Archival Issues *[T]here is much here to admire and to learn from. Those who work in the Higher Education sector may well feel that it is especially worth their while to acquire this volume. * Archives and Records: The Journal of the Archives and Records Association *Management, the fourth title in Rowman & Littlefield's Innovative Practices of Archives and Special Collection series, is an excellent resource for intentional and accidental managers alike. The volume brings together thirteen case studies that provide real-world examples of how repositories of all sizes and resource levels have responded to change and challenges in innovative and forward-thinking ways.... [T]he collective does a laudable job of delivering what it promises - innovative, relatively easily implementable solutions to a variety of common archival management issues. Archivists, archival managers, and administrators at all levels will find much of use in this volume; the diversity of case studies and range of strategies employed by the contributors ensure that this book contains something for everyone. * Journal of Archival Organization *Kate Theimer makes an outstanding contribution to archival management literature. These 13 case studies by experienced practitioners expertly cover the wide range of challenges facing contemporary archival managers. This volume is a must for any manager’s library! -- Michael J. Kurtz, Visiting Professor, College of Information Studies, University of Maryland and author of Managing Archival and Manuscript RepositoriesAfter managing archives for three decades, I approach any new management book with a jaundiced eye, but Kate Theimer's Management: Innovative Practices for Archives and Special Collections is a breath of fresh air. The book brims with innovative ideas, presented in a highly readable manner, with a steady focus on practical application. Whether you've been managing for three days or three decades you’ll find something worthwhile in every chapter! -- David Carmicheal, Former Director, Georgia ArchivesTable of ContentsIntroduction 1) “We’ll Never Let You Retire!”: Creating a Culture of Knowledge Transfer Maija Anderson, Oregon Health & Science University Library 2) Raising Cash and Building Connections: Using Kickstarter to Fund and Promote a Cultural Heritage Project Thomas Smith, Project Gado 3) A Winning Combination: Internships and High-Impact Learning in Archives Lisa M. Sjoberg, Concordia College 4) A Thief in Our Midst: Special Collections, Archives and Insider Theft Christopher J. Anderson, Drew University 5) Tackling the Backlog: Conducting a Collections Assessment on a Shoestring Joanne Archer and Caitlin Wells, University of Maryland Libraries 6) A Platform for Innovation: Creating the Labs Environment at the National Archives of Australia Zoё D'Arcy, National Archives of Australia 7) Setting Our Own Agenda: Managing the Merger of Archives and Special Collections Caroline Daniels, Delinda Stephens Buie, Rachel I. Howard, and Elizabeth E. Reilly, University of Louisville 8) Taking Control: Managing Organizational Change in Archives Fynnette Eaton, Independent Consultant 9) Implementing Pre-Custodial Processing: Engaging Organizations to Invest Resources in their Records Rob Fisher, Library and Archives Canada 10) Building Effective Leaders: Redesigning the Archives Leadership Institute Rachel Vagts and Sasha Griffin, Luther College 11) From Evaluation to Implementation: Selecting Archival Management Software Kira A. Dietz, Virginia Tech 12) More Bang for the Buck: Sharing Personnel and Resources Across Institutions Erin Passehl-Stoddart and Jodi Allison-Bunnell 13) “Make a New Plan, Stan”: Useful and Painless Strategic Planning Mark Greene, American Heritage Center, University of Wyoming Index About the Editor

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Book SynopsisOutreach: Innovative Practices for Archives and Special Collections explores how archives of different sizes and types are reaching out to new potential users and increasing awareness of programs and collections. The book features twelve case studies that demonstrate ideas that can be transferred into many other settings. Some of the practices described in the case studies rely primarily on technology and the Web to interact with the public, while others are centered on face-to-face activities. The case studies featured are1.The Oregon Archives Crawl: Engaging New Users and Advocates2.Moved by the Spirit: Opportunistic Promotion of the Hamilton Family Séance Collection3.Working Within the Law: Public Programming and Continuing Education4.Staying Connected: Engaging Alumni and Students to Digitize the Carl Pappy Fehr Choral Music Collection5.Pinpointing Success: Assessing the Value of Pinterest and Historypin for Special Collections Outreach6.Creating a New Learning Center: Designing a Space to Support Multiple Outreach Goals7.Wikipedia is made of people!: Revelations from Collaborating with the World's Most Popular Encyclopedia 8.21 Revolutions: New Art from Old Objects9.Happy Accidents and Unintended Consequences: How We Named Our Tribble10.Navigating Nightingale: Creating an App Out of Archives11.DIY History: Redesigning a Platform for a Transcription Crowdsourcing Initiative 12.Taking Preservation to the People: Educating the Public About Personal Digital Archiving All twelve case studies look at outreach as identifying the organization's intended audience, building new ways of reaching them, and helping the organization achieve its mission. Each also reflects a philosophy of experimentation that is perhaps the most critical ingredient for any organization interested in developing its own innovative practices. This volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from those that require long-term planning and coordination to those that could be immediately implemented. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the variety of ways people conduct outreach in the field today and the kinds of strategies archivists are using to attract new users to collections.Trade ReviewThese case studies are a broad range of ideas that. . . .are applicable to a variety of situations, with approaches that include long-term planning or short-term implementation. Using both electronic media and face-to-face interactions, the intended goals of these projects include pre-determined learning outcomes, encouraged support for the special collection or long-term interaction with potential users. . . . Examples come from a range of situations, including a public continuing education law course using Mississippi law archives and an interactive 'archive crawl' in Oregon and should serve as a source for further ideas. * American Reference Books Annual *The [Innovate Practices for Archives and Special Collections] books are invaluable resources for everyone working in archives, special collections and other cultural heritage organisations. They also have a role in providing students and educators in archives, library and public administration with insights into the vast variety of reference and outreach resources available in the field and the diverse ways in which new users can be attracted to and use archival collections. * Australian Library Journal *The diversity of case studies demonstrates the creativity and innovation of contemporary archives and offers a rich choice for any organization planning outreach activities.. . .Taken in isolation, each case study is worthy, successful to varying degrees and often intriguing, but their power is arguably in their collection as a whole (reflecting that of an archive itself ) – to demonstrate the rich and varied ways that different organizations can tackle outreach. Theimer’s role as editor is to praise this creativity and to promote the outreach activities in a meta level of archival outreach. This is a book we will recommend to our students. * Archives and Records: The Journal of the Archives and Records Association *Kate Theimer has given us a very timely and very useful book. In an area such as outreach, which does not lend itself to “standard” methods, diverse case studies are the best way to share successful approaches that also meet Theimer’s criteria for innovation and transferability. The mix of cases relying on online-only activities with others using face-to-face techniques offer rich possibilities for repositories varied in outreach experience, resources, objectives, and audiences. -- Larry Hackman, former director of Truman Presidential Library, State Archivist of New York, and editor of Many Happy Returns: Advocacy and the Development of ArchivesArchivists are connectors, always trying to hook up the diverse resources in their collections with all sorts of people for uses both known and imagined. This new book, edited by Kate Theimer, describes a dozen ways in which archivists are using innovative strategies to expand the understanding and uses of archives, regardless of people’s prior familiarity with them. Whether it’s through crawling, crowdsourcing, social media, or even séances, the clear message in this book is that archives are for everyone and archivists can be creative in getting archives into as many new hands as possible. -- Terry Baxter, Archivist, Multnomah County (OR) ArchivesTable of ContentsIntroduction 1. The Oregon Archives Crawl: Engaging New Users and Advocates Diana Banning, Mary B. Hansen, Anne LeVant Prahl, Portland Area Archivists 2. Moved by the Spirit: Opportunistic Promotion of the Hamilton Family Séance Collection Shelley Sweeney, University of Manitoba 3. Working Within the Law: Public Programming and Continuing Education Leigh McWhite, University of Mississippi 4. Staying Connected: Engaging Alumni and Students to Digitize the Carl “Pappy” Fehr Choral Music Collection Amy C. Schindler, College of William & Mary 5. “Pin”pointing Success: Assessing the Value of Pinterest and Historypin for Special Collections Outreach Mark Baggett, Rabia Gibbs, Alesha Shumar, University of Tennessee 6. Creating a New Learning Center: Designing a Space to Support Multiple Outreach Goals Dorothy Dougherty, National Archives at New York City 7. "Wikipedia is made of people!”: Revelations from Collaborating with the World's Most Popular Encyclopedia Sara Snyder, Archives of American Art 8. 21 Revolutions: New Art from Old Objects Laura Stevens, Glasgow Women’s Library 9. Happy Accidents and Unintended Consequences: How We Named Our Tribble Rachael Dreyer, American Heritage Center 10. Navigating Nightingale: Creating an App Out of Archives Geof Browell, King’s College London 11. DIY History: Redesigning a Platform for a Transcription Crowdsourcing Initiative Jen Wolfe and Nicole Saylor, University of Iowa 12. Taking Preservation to the People: Educating the Public About Personal Digital Archiving William LeFurgy, Library of Congress About the Editor Index

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Book SynopsisTrade ReviewAuthored by an assistant professor and head of Special Collections and Digital Initiatives at Auraia Library, serving three academic institutions in downtown Denver, Colorado, this book offers a step-by-step guide to digitizing collections at any sized library or organization. From collection assessment before digitizing through dealing with the post-digitization collection, this work will guide librarians and other professionals through the process. Individuals with large collections seeking to digitize will also benefit from this book. Organized into eight chapters, the work begins with a discussion of the basics of managing digital audiovisual resources, followed by guidance in evaluating collections for what is there and to develop the collection in the desired direction. Next addressed are planning for digitization and managing digitization, including the selecting of equipment and applying standards. Presentation and access are next focused upon, followed by enhancement and promotion. The work ends with a chapter presenting essential takeaways and an index. Intended for the novice, there are numerous figures; six project starters; and lists of strengths and weaknesses of YouTube, Vimeo, Internet Archive, Katura, and Avalon; and a sample outline of a collection development policy. * American Reference Books Annual *Matthew Mariner successfully delivers a guide that enables librarians to plan, organize, and implement on their own a digitization project of these tricky materials. This book is well organized and accessible. It is divided into chapters that explore the basics of managing digital audiovisual resources, evaluating and developing collections, planning for digitization, managing digitization, selecting equipment, applying standards, accessing materials, preserving items, and enhancing and presenting collections. . . . Mariner also supplements each chapter with bibliographical references that offer more information on the topics covered, and a useful index is provided for the entire work. Based on the author’s many years of experience with digitizing textual and audiovisual materials, he expertly addresses the variety of materials that fall under the umbrella of audiovisual, such as different kinds of tape formats as well as issues that are common to any digitization project, such as planning in phases, deciding upon standards, and dealing with copyright issues. . . . [A]n excellent manual for both the seasoned and neophyte professional as they engage in all phases of planning and implementing digitization projects for audiovisual formats. * Journal of Electronic Resources Librarianship *Managing Digital Audiovisual Resources offers a holistic view on the management of digital audiovisual resources. An excellent read with a wonderful perspective on meeting current needs and doing so in ways that build capacity and skill for practitioners, teams, and institutions, and the broader community. This book is an ideal resource for all working with digital audiovisual collections (librarians, archivists, curators, IT professionals, scholars, digital technicians, and many others). -- Laurie N. Taylor, Digital Humanities Librarian, University of FloridaTable of ContentsPreface Acknowledgments Chapter 1. The Basics of Managing Digital Audiovisual Resources Chapter 2. What Do You Have? Evaluating Collections Chapter 3. Evaluating Collections: Picking a Direction and Developing Collections Chapter 4. Planning for Digitization Chapter 5. Digitization: Managing Digitization, Selecting Equipment, and Applying Standards Chapter 6. Presentation and Access Chapter 7. Enhancement and Promotion Chapter 8. Essential Takeaways About the Author Index

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Book SynopsisTrade ReviewThe book is well set out and easy to read. It is also comprehensive in coverage and easily understood by someone without extensive technical knowledge. It serves as a useful introduction to cloud computing for libraries and is recommended to librarians seeking to understand the role of cloud computing in their work and to evaluate the relevance of cloud computing services. * Australian Library Journal *Written by the director of technology services at the Northeast Kansas Library System in Lawrence, Kansas, this book takes the reader through the most popular cloud services being used in libraries and breaks them down so that the user can know how to pick the best one for their particular library’s needs. This is a fast-changing industry right now with new types of services being added to the cloud daily. While the overview of services will be useful to those new to using cloud technology in the library, much of the information in this volume may become dated quickly due to the ever-changing industry. Arranged into chapters that build upon each other, this volume discusses the use of the cloud in libraries, Web hosting in the cloud, cloud backups, managing computers from the cloud, project management, social media, security, and training. The author does a good job at demystifying the concept of the cloud and at helping the reader make a more informed decision for their library. * American Reference Books Annual *Robin Hastings brilliantly demystifies and explains cloud concepts in plain English so that all readers can make informed decisions about cloud software access, services, and security. Her book covers computer management and security, software, data storage, email management, and staff training. By dividing the book into areas of specific interest within libraries, Robin allow her readers the opportunity to either get detailed information on a critical area of need or a thorough overview of cloud services and practical cloud management best practices. Making the Most of the Cloud: How to Choose and Implement the Best Services for Your Library should be required reading for all library staff, with the IT and administrative level staff at the top of the request list. -- Maurice Coleman, host, producer, and creator, T is for Training; principal, Coleman and AssociatesRobin Hastings has saved me a difficult conversation! Or at least made that conversation a LOT easier. Explaining the ‘Cloud’ and ‘SaaS’ (Software as a Service) can be a challenge – Robin gives you the tools to make those conversations flow, and make your decisions cogently. She has brought together the many options, issues, questions and decisions that surround turning to the Cloud for library solutions. Whether your focus is infrastructure systems like ILS in the Cloud or Web Hosting, or more end user-focused options like web storage for video content or cloud storage for patron files, Robin lays them out clearly and prepares you for any conversation with your organization’s stakeholders about these new services. One pleasant surprise was a chapter on Project Management in the Cloud. Options, basics of pricing, what the services can and cannot do – this is all very valuable and tough to piece together on your own. Her chapter on Social Media alerting services had me instantly browsing the web for a better solution than what I’d been using. A great resource for any library looking to the Cloud for solutions. -- Louis Alcorn, Reference Technology Librarian, West Des Moines Public LibraryRobin Hastings knows cloud technologies. Her in-depth knowledge of how to provide services and infrastructure using these tools is particularly relevant for small, resource thin libraries. Robin writes in clear, easy to understand language, demystifying and making plain the scariest of technological concepts. Equipped with this book, libraries will be able to propel themselves into the 21st century services users and staff expect with little cost and bloodshed. Making the Most of the Cloud is a must have for small libraries. Make sure to put this in your toolkit! -- Jezmynne Dene, Director of Portneuf District Library, IdahoTable of ContentsPreface Chapter 1 - Definitions and Limits of Cloud Computing Chapter 2 - Why Use the Cloud Chapter 3 - ILS in the Cloud Hosted Link Resolvers Hosted Proxy Servers Chapter 4 - Web Hosting Web Content Filtering Video Hosting Chapter 5 - Backups Chapter 6 – Software as a Services (SaaS) iEmployee and other HR services Desk stats for Reference Chapter 7 - Manage Computers from the Cloud File storage Time and Management software Chapter 8 - Email Chapter 9 - Project Management Chapter 10 - Social Media Chapter 11 - Graphics Chapter 12 - Security Chapter 13 - Training Chapter 14 - Afterword and Resources

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Book SynopsisAs more and more academic libraries consider offering online credit courses or converting face-to-face courses to online, instructional librarians need to quickly get up to speed about online course design and delivery. Even the most seasoned instruction librarian may be intimidated by the thought of converting their classroom course into an online course. Based on both sound research in the area on of online pedagogy and extensive teaching experience, this book includes ideas for:1.Creating innovative and interactive information literacy tutorials that engage students. 2.Addressing common pitfalls of online instruction including communicating with students, designing a course that is easy to navigate, and getting the most out of the course management system. 3.Developing assignments and assessments that work in an online environment4.Incorporating the ACRL Information Literacy Competency Standards for Higher Education into the materials development process. A must for both seasoned instruction librarians and those just starting, this book will provide librarians with the practical information needed to move their instruction online and teach a successful course.Trade ReviewYvonne Mery and Jill Newby successfully lead the reader through the process of designing an online information literacy course. For those not designing such a course, Online by Design: The Essentials of Creating Information Literacy Courses still has much to say about online course creation and instruction in general. Writing from their own experiences at the University of Arizona in Tucson, which made a strong commitment to online learning in 2008, the authors begin with a general review of the issues surrounding online instruction and credit-bearing information literacy courses. In the following seven chapters, they provide details and suggestions for developing the course and then the individual course units. In the final chapter, they reflect on the future of online learning and instruction. This is a thorough and well-organized guide that is essential reading for those following in the authors’ path. * portal: Libraries and the Academy *Online by Design provides a clear window into the making of a successful online course. Mery and Newby do an excellent job of sharing their experiences and approach to designing the content needed to actualise their teaching of IL in a technology-rich environment. By taking a no nonsense approach to their writing they focus on the subject at hand and as a result provide a substantial quantity of pedagogical ideas and principles useful in the development of online courses and even face-to-face classes. The subtitle of this book: the essentials of creating information literacy courses, should not be lost on the readers for the suggested guidelines are indeed essential. . . .Online By Design is an important read for both novices and experienced librarians who have a desire or need to develop and design successful online IL courses. * Journal of Information Literacy *This volume is an excellent starting point for academic librarians in acquiring the knowledge and skills needed to create engaging and instructional library programmes. . . .This content is very current, readable and informative, and I recommend it to any information professional needing to create online library instruction courses. While it is an essential guide for a librarian starting to create an online information literacy course, experienced librarians will also benefit from the up-to-the-minute information on current teaching practices and the wealth of practical examples. * Australian Library Journal *Online by Design is a highly accessible primer on information literacy course design, written by two distance services librarians who have designed and taught online information literacy courses. . . .[T]his book contributes something new to the community of practice. It synthesizes the best practices for course design and information literacy in one cohesive structure to help novices in course design to create deep, authentic learning experiences. As librarians look for new ways to reach online students and advance research instruction, Online by Design is a timely read. * The Christian Librarian *Online by Design: The Essentials of Creating Information Literacy Courses is a well-researched , exceedingly readable text, covering every aspect of the course planning process from the early planning phases to assessing the course. Whether you're a new librarian trying to learn about this type of work, an experienced librarian who has never taught online, or someone who teaches online who would like to start a credit- based course, this book will be a valuable resource in your work. -- Lauren Pressley, Associate Director for Learning & Outreach, Virginia Tech University LibrariesTable of ContentsList of Illustrations List of Tables Foreword Preface Acknowledgments Chapter 1: Introduction Perceptions of Online Learning Perceptions of IL Credit Courses Is Online Instruction Effective? Benefits of Online Instruction for Students, Librarians, and Libraries The Challenges of Online Instruction Defining Online Instruction SECTION 1: DEVELOPING THE COURSE Chapter 2: The Nuts and Bolts of Online Credit Courses: What You Need to Know Before You Start The Course Approval Process Online Instructor Roles Competencies Time Commitment Marketing the Course The CMS: A Love/Hate Relationship Quality Matters! Where to Get Training Chapter 3: A Recipe for Success: Cooking up the Curriculum Needs Assessment and Environmental Scanning Writing Goals and Outcomes Information Literacy Topics in an Online Course Course Units: Scope and Sequence Textbooks Resource 3.1: Sample Undergraduate Course Topics and Learning Outcomes Resource 3.2: Sample Graduate Course Topics and Learning Outcomes Chapter 4: Creating a Student-Centered Syllabus: Taking it to the Next Level The Interactive Syllabus What is a Syllabus Good for Anyway? Elements of the Course Syllabus Will They Use It? Resource 4.1: Sample Syllabus Undergraduate Information Literacy Course Resource 4.2: Sample Syllabus Graduate Information Literacy Course SECTION 2: DEVELOPING THE UNITS Chapter 5: Learning Materials 101: Variety is the Spice of Life Underlying Teaching Strategies Aligning Learning Materials and with Learning Objectives Addressing Learning Styles Creating the Materials Universal Design for Learning Using Copyrighted Materials Chapter 6: Tutorials 101: Keeping Students Engaged Passive and Active Learning Writing Student Learning Outcomes Building Interactivity Building Engagement Make it Real Make it Effective Choosing the Software Developing for Mobile Chapter 7: Assignments 101: Making it Real, Related, and Rewarding Assignments: More than Busy Work Creating Meaningful Assignments Best Practices in Assignment Development Collaborative Assignments Workload Management Resource 7.1: Sample Assignments for Graduate Students Resource 7.2: Sample Assignment for Undergraduate Students Chapter 8: But Did They Learn Anything? Assessing and Evaluating The Assessment Cycle Formative and Summative Assessment Assessment Methods A Word about Cheating Evaluating Teaching Effectiveness Resource 8.1: Pre-Post Test Questions Resource 8.2: Research Portfolio Requirements Chapter 9: New Models for Teaching and Learning MOOCs Digital Badges The Flipped Classroom Mobile A New Instruction Librarian Index About the Authors

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Book SynopsisImplementing Web-Scale Discovery Services: A Practical Guide for Librarians is a source for librarians seeking to evaluate, purchase, and implement a web-scale discovery service. The book breaks down each phase of the project into decision points and action plans to help librarians select and implement a system that meets their specific needs.Trade ReviewThompson provides a 'how to do it' manual for librarians on identifying, evaluating, selecting, configuring, customizing, implementing, and maintaining a web-scale discovery service that will provide access to a wide range of resources from one interface. She begins by profiling the four commercial contenders in this arena: EBSCO Discovery Service, Ex Libris’ Primo, ProQuest’s Summon, and OCLC’s WorldCat Discovery Service; this comparative evaluation is an outstanding feature of the text and can serve as a springboard before contacting vendors. . . .The text will be useful to any library faced with the dilemma of deciding which system best suits its needs; fortunately the small universe and the step-by-step considerations of this text make that task somewhat easy. * American Reference Books Annual *[T]his book...[is] a useful guide to implementing web-scale discovery services. It is worth reading by any librarian thinking about purchasing such a service. * Australian Library Journal *Implementing Web-Scale Discovery Services is a great overview of the concepts, current products, and what you need to know to get started. This book answers the question of "where do I start, and what do I need to know going in?" -- Michael Sauers, Technology Innovation Librarian for the Nebraska Library Commission and blogger at The Travelin’ LibrarianTable of ContentsPreface Acknowledgments Chapter 1: The Evolution of Web-Scale Discovery in Libraries Chapter 2: A Closer Look at Web-Scale Discovery Options Chapter 3: Making the Best Content Match for Your Library Chapter 4: Evaluating the Discovery Layer Chapter 5: Other Important Web-Scale Discovery Service Features and Functions Chapter 6: Selecting and Purchasing a Web-Scale Discovery Service Chapter 7: Configuring System Content Integration and Customization for Local Needs Chapter 8: Configuring and Branding the Discovery Layer Chapter 9: Introducing the Service to Users Chapter 10: Usability Testing of Web-Scale Discovery Services Chapter 11: Maintaining a Web-Scale Discovery Service Chapter 12: The Future of Web-Scale Discovery Glossary Index About the Author

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Book SynopsisTrade Review[T]he bright notes [include] guidance on how best to get existing staff to participate in the changes in their work, and there are solid basic reference interview examples for training paraprofessional staff who will be on the front lines. * Library Journal *Reference services have changed dramatically over the past several years due to technology and the ways in which user needs have changed. This also means that the way that reference services are managed is changing as well. One way that libraries have found to keep up with the needs of users is to switch to an on-demand, in-person approach to managing the reference needs of their patrons. That oftentimes means that more staff is trained at handling reference questions and more reference service points are offered. This book provides practical suggestions for implementing these changes in your references services department. It address such issues as the best approach to getting staff on board with the new model (both those with an MLS and those without), determining optimal staff numbers to have on hand, creating training materials, evaluating the quality of reference service once the switch has been made, and staff supervision considerations. The book provides sample forms, checklists, and sample materials that will save you time while implementing changes to your reference department and provide you with ideas that you may not have considered beforehand. This is a useful and worthwhile guide for any library looking to revamp their reference services department. * American Reference Books Annual *Undertaking a project to integrate services, which involves planning, good communication, training, implementation and evaluation, is a major task. This book will prove invaluable to those undertaking such a project or considering the possibility, guiding the reader through steps in the process, and setting the scene as to why such a change is needed. . . .All of this rounds out a very clear, easy-to-read guide that might be read as a whole, or dipped into when specific information is required. * Australian Library Journal *Honestly, this is exactly the kind of book I've wished I had over the last few years, as my library has also been exploring and experimenting with new reference service models, too. It clearly outlines both the reasons that change is needed and the practical steps libraries can take to successfully implement these changes. I really like that their plan focuses on how to determine and respond to patron needs in your own library's circumstances, making all of their suggestions potentially adaptable to libraries of any size or type. Their plan is complete from the initial data collection to assess needs to the final assessment of the new model and planning for change and ongoing improvements. This is a wonderful resource for reference librarians. -- Allison Faix, Reference Coordinator and Librarian, Kimbel Library, Coastal Carolina UniversityTable of ContentsChapter 1. The Changed Reference Environment Changes Through History Fewer and Different Questions at the Desk Evolving Responsibilities of Academic Reference Librarians New Models of Reference Service References Chapter 2. Why Do We Need to Change Anything? Gathering Information about Reference Questions Asked in the Library The Project Group Collecting Data Step 1: Decide What Data to Collect Step 2: Decide Who Will Collect Data Step 3: Decide When to Collect the Data (and for How Ling) Step 4: Determine How to Record the Data Google Docs Libstats LibAnswers Pen-and-Paper Method Step 5: Collecting Reference Question Data Classifying Questions Step 1: Select a Reference Question Classification System The Katz Classification The Warner Model The READ Scale Pros and Cons of Classification Systems Step 2: Code the Questions Step 3: Compile the Coding Results Step 4: Finalize the Question Coding Preparing the Data for Presentation Step 1: Decide What Data to Present Step 2: Put the Data in Tabular Form Step 3: Determine What Types of Charts to Use Step 4: Create the Charts Key Points References Chapter 3. Getting Buy-In: Setting the Stage for Change The Stage for Change Resistance to Change Strategy for Change Getting Others on Board Administration Librarians Supervisors Staff Other Departments Faculty (for Academic Libraries) Key Points References Chapter 4. Can You Help Me? Preparing All Library Employees o Assist Library Users Determining Reference Expectations of All Library Employees Frequently Asked Directional/Informational Questions How to Make a Referral Locations and Functions of the Public Service Points Customer Service Behavior Other Knowledge or Skills Library Signage Planning the Training Sessions Reviewing a Sample Training Session Introductions Expectations – What is Changing and Why Answering the Most Frequently Asked Directional and Informational Questions Making Referrals Sample Referral Scenario 1 Sample Referral Scenario 2 Learning Locations and Services Providing Good Customer Service Scenario Walkthroughs Sample Scenario 1 Sample Scenario 2 Sample Scenario 3 Sample Scenario 4 Question-and-Answer Period Post-Session Follow-Up Key Points Chapter 5. Selecting and Training Staff to Work at the Reference Desk Matching the Right People with the Reference Desk Methods for Gauging Both Interest and Aptitude A Timeline for Implementation of the Inclusive Reference Model Determining What Staff at the Reference Desk Need to Know Additional Referral Training/Desk Orientation Developing Training Manuals Developing Training Modules/Exercises Key Points Chapter 6. “What Needs to Change Now?” Evaluating the Inclusive Staffing Model Initial Considerations What to Evaluate Training Procedures Effectiveness Performance When to Evaluate Who to Evaluate What are the Ethical Considerations? Evaluation Methods Surveys Focus Groups and Interviews Observation Planning the Evaluation Project Step 1: Expand Reference Project Group Membership Step 2: Determine the Evaluation Methods Step 3: Create “Task and Timelines” Documents Case Study of an Evaluation Plan Sharing the Evaluation Results Written Final Report In-person Presentations Key Points References Chapter 7. So, What Have the Librarians Been Up To? Addressing Skepticism The New Reference Librarian Technology and the New Reference Librarian Collection Development Information Literacy Marketing and Outreach Additional Areas of Expansion Key Points References Chapter 8. Managing the New Model for Long-Term Success Integrating the Inclusive Staffing Model into Library Personnel Policies Defining Reference Coordinator Responsibilities Communicating with Staff Individual Check-ins Meetings E-mails Electronic Bulletin Boards Communicating with Non-Reference Staff Providing On-going Training Training Needs of Reference Desk Staff Training Needs of Non-Reference Staff Assessing Staff Performance Assessing Reference Staff Assessing Non-Reference Staff Showing Appreciation to Staff Key Points Chapter 9. Reference: What Does the Future Bring? The Ever Evolving Needs of Library Users The Ever Evolving Landscape of Reference Services The Future of Staff Involvement The Enduring Spirit of Reference Reference Index About the Authors

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Book SynopsisTrade ReviewIt is no small feat to cover every topic a new team member might need to know, all while being thorough, well organized, nurturing, and empowering (just like your favorite children’s department staff!). From the provenance of youth services to collection management, from early literacy best practices to story times and programming, and from policies and procedures through serving diverse communities, this guide provides compelling reading and bountiful resources for further research. It is interesting to note that author and notable librarian Larson never intended to work with children. Her experience - starting from the ground up, followed by decades of extraordinary service to kids and families - surely helped shape this book into both a high-quality textbook and a valuable reference for new professional and paraprofessional staff. Recommended for anyone interested in working in a children’s library setting, no matter their background. * Booklist *An entry in the Practical Guides for Librarians series, this book focuses on services to young people and offers a comprehensive look at the principles behind youth services, the day to day practices of children’s librarians, and challenges and issues that often come along with the job. That examination, along with the plentiful model programs, templates for storytimes, and other resources, could make this an excellent text on which to center an introduction to children’s services as part of an undergraduate or graduate program. . . .[S]ignificant issues such as building a diverse collection and community outreach are given special care. Each chapter ends with a summary of key points, references, and further reading. Aspiring and beginning practitioners will find this to be a solid and valuable resource. * The Bulletin of the Center for Children's Books *Children's Services Today: A Practical Guide for Librarians provides a unique overview at the work of children's librarians. I highly recommend this book as both a professional manual for individuals and as a text for educational settings. Jeanette Larson not only provides the direction for what to do for target constituents, but her inclusion of managerial roles and responsibilities throughout the book sets this work apart in presenting the full view of what children's and youth librarians actually do. Highly recommended reading! -- Julie Todaro, Dean, Library Services, Austin Community CollegeJeanette Larson’s new book, Children’s Services Today: A Practical Guide for Librarians, is a chatty and engaging handbook for anyone who wants to work with children in the public library sector. She hits all the essentials including aspects of child growth, components of collection development, management issues, and provides a rich smorgasbord of ideas for programming with a ton of specific examples, including digital media. Along the way, she is also very mindful of the needs of various constituencies including the public school curriculum and the homeschooling sector and addresses kids with special needs and the value of incorporating diverse cultures and communities—so important. This is a book to read, notate, share, and keep! -- Sylvia Vardell, Professor, School of Library & Information Studies, Texas Woman’s UniversityTable of ContentsPreface Acknowledgments Chapter 1. Children’s Services in Public Libraries Chapter 2. Whom We Serve Chapter 3. The Children’s Collection Chapter 4. Library Services for Children Chapter 5. Early Literacy Programs for Children and Families Chapter 6. Programs for Elementary Children Chapter 7. Reading Initiatives and Celebrations Chapter 8. Management of the Children’s Department Appendix 1. Competencies for Librarians Serving Children in Public Libraries Appendix 2. Awards and Best Lists Index About the Author

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Book SynopsisTrade ReviewThis guide offers best practices for librarians developing new programs and reminds us of the need to evaluate our current programs. There is something here for everyone, from the new librarian developing new services to the seasoned librarian re-inventing existing programs.... The author, Pamela H. Mackellar, has been a librarian for more than 30 years and has a broad understanding of libraries from a wide array of careers in the field. This is apparent from the logical and thoughtful guide she has created. Well-organized and thorough, this book is useful for any librarian interested in better meeting the needs of their users, and it is applicable to a wide variety of libraries. * Technical Services Quarterly *MacKellar’s book makes a compelling case for librarians to toss outdated definitions of 'assessments' as she unfolds plans for designing an evolving vibrant resource center that will provide whatever its community needs. The author unabashedly states the necessity of change, that specific traditional concepts such 'bringing people into the library' and 'holding social events' are library-centered ideas that need to evolve for the library to be a valued resource. They must become needs-based from a community viewpoint. While smashing the process of traditional assessments, she provides a well-planned methodology for discovering current community needs and how to implement changes. The book opens with an enthusiastic wake up call to librarians, then it concisely glides into an outline with plans to assess a community, and how to use those findings to create an evolved community knowledge center. -- Jill Conner, Library Director, Pueblo of Pojoaque Public Library, New MexicoTable of ContentsList of Figures List of Tables Preface Acknowledgments Part I: Discovering What Your Community Needs Chapter 1: Library Services and Programming in the Twenty-First Century Chapter 2: Clarifying the Library’s Role Chapter 3: Creating a Community Profile Chapter 4: Assessing Community Needs Chapter 5: Organizing, Analyzing, and Interpreting Assessment Results Part II: Planning Services and Programs that Make a Difference Chapter 6: Designing Effective Programs and Services Chapter 7: Developing Goals, Objectives, and Outcomes Chapter 8: Determining Activities, Staff Requirements, and Timeline Chapter 9: Creating a Program Budget Chapter 10: Funding Effective Programs and Services Part III: Providing Effective Programs and Services and Measuring Your Success Chapter 11: Implementing Library Programs and Services Chapter 12: Measuring Effectiveness Chapter 13: Using Your Success to Move Forward Index About the Author

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Book SynopsisTrade Review[T]his work is of use to any library open to the public, as well as any library that wants to make its services accessible. . . .What makes this book valuable for the novice or uninitiated to the world of accessibility is a list of acronyms and abbreviations at the start, along with three appendixes that offer questions for accessibility resource people, a checklist for presentation/lecture accessibility, and a test plan for hometownlibrary.com. . . .Written in an approachable and nonpreaching manner, this book can be read cover-to-cover for an overview, or individual chapters can be read on an as-needed or as-desired basis. * American Reference Books Annual *Libraries have long been an entry point and introduction to literature, ideas, and opinions; a window to the world, affordable by all. There is nothing that it is more important to be than accessible to all. And Jane Vincent is the perfect docent-problemsolver to help us understand both the totality of what a library is and how to make its myriad faces accessible. -- Gregg Vanderheiden, Director of Trace Research & Development Center, University of Wisconsin-MadisonTable of ContentsList of Illustrations List of Tables Preface Acknowledgments Introduction List of Acronyms and Abbreviations Chapter 1: What is Accessibility? Chapter 2: Communication Accessibility Chapter 3: Materials Accessibility Chapter 4: Architectural and Environmental Accessibility Chapter 5: Training and Event Accessibility Chapter 6: Technology Accessibility Chapter 7: Web Accessibility Chapter 8: The Accessible Library Glossary About the Author Index

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Book SynopsisWritten by the director of the University Copyright Office at Purdue University who holds both law and library science degrees, this is complete, authoritative guide is a must-purchase for every institution of higher education seeking to comply with the copyright law and thus avoid potential liability exposure.Trade ReviewAcademic librarians, deans, and administrators are often the go-to source on a college campus for copyright information. Given the numerous laws, guidelines, and policies that surround copyright issues, however, misunderstanding and confusion are the norm and the chances of a library professional providing misinformation can be high. Ferullo presents an invaluable look at common copyright situations in higher education. The book is divided into chapters by audience type, including librarians, administrators, and students. There are also chapters relevant to those institutions looking for guidance on how to establish a copyright office or copyright officer. While the scenarios presented are incredibly complex, the lists of questions provided for each increase understanding of that particular situation while providing necessary information higher education professionals can use to conduct a thorough reference interview or design a plan of action. VERDICT Working with copyrighted materials is a necessary part of the learning and teaching process in higher education. This work allows librarians to better understand the complexities of situations as they arise and guides readers toward additional resources of interest. * Library Journal *This book demonstrates Ms. Ferullo’s mastery of the legal and library science aspects of copyright; the book’s organization also shows her extensive knowledge of her audience and their copyright information needs. . . .Managing Copyright is unique in that the role and location of a copyright office in an institution is explained with the possible placement of such an office within the administrative framework of the institution. Ms. Ferullo makes a compelling case for the establishment of a copyright office within the university and having a copyright officer with necessary qualifications. . . .Managing Copyright in Higher Education is an important addition to every academic library and will appeal to librarians, administrators and staff, faculty, and students. * Library Resources & Technical Services (LRTS) *Ferullo has prepared a wise and nuanced roadmap through the development, structure, and priorities of copyright management in universities. The law poses a multi-dimensional challenge, and Ferullo now gives us the essential guidebook. -- Kenneth D. Crews, Attorney in Los Angeles, founder of copyright offices at Indiana and Columbia universities, and author of Copyright Law for Librarians and Educators (3rd ed. 2012)Table of ContentsPreface Chapter 1 – Introduction to Intellectual Property Chapter 2 – Copyright Basics Chapter 3 – University Culture Chapter 4 – Establishing a Copyright Office Chapter 5 – Role of a Copyright Office Chapter 6 – Copyright Services for Librarians Chapter 7 – Copyright Services for Faculty Chapter 8 – Copyright Services for Administrators and Staff Chapter 9 – Copyright Services for Students Chapter 10 – Next Steps and Future Considerations Appendix A Appendix B Appendix C Bibliography

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Book SynopsisGenealogy: A Practical Guide for Librarians covers the big picture of genealogy and evidence-based research, plus the variety and availability of many record types, but also provides practical advice for both researchers and librarians.Trade ReviewThis recent installment in the 'Practical Guides for Librarians' series covers what one would expect to find in an introductory guide to genealogy research. Pennavaria clearly presents tips on using census, military, immigration, and vital records. Subjects discussed include dealing with errors in official documents, working with online databases, and locating records in foreign countries. . . .Verdict: Librarians who wish to become genealogists or to update their genealogy collection will appreciate this work. * Library Journal *Pennavaria has produced a very useful introduction to genealogy and to the numerous resources that are worth checking in one’s search to uncover family history. I recommend it highly for libraries and for individual use. * Bowling Green Daily News *In an online world offering billions of available records and thousands of same-name people, what does the librarian and genealogist need to know to produce meaningful, reliable family histories? In an engaging style, Pennavaria covers all the genealogical essentials a librarian needs to know to serve the needs of a diverse population base. -- Elizabeth Shown Mills, author of Evidence Explained: Citing History Sources from Artifacts to Cyberspace (a Library Journal Best Reference 2007)Table of ContentsPreface Acknowledgments Chapter 1. The Genealogy Revolution Chapter 2. Types of Records Chapter 3. The Research Process Chapter 4. The Best First Steps for a New Researcher Chapter 5. Researching Online Chapter 6. Specialized Research Chapter 7. Continuing Education Index About the Author

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Book SynopsisThis book investigates the role of the North American university library in internationalization from the perspectives of both librarians and international users. It also explores how librarians and international users personally experience the phenomenon of internationalization in higher education in the United States and Canada.Trade ReviewThis book is the result of an online survey done with a limited number of foreign students and scholars enrolled in two border universities of Canada and the United States in Ontario and New York, respectively. It was followed by in-depth interviews with 10 librarians of two universities, as well as a few foreign students and scholars. The results show that there is a need of internationalization of academic library services due to the changing impact of the introduction of technology in libraries, including databases and the internet. Views of three parties who participated in the survey are important and can help to define the roles foreign students, international scholars of various universities, and academic librarians working with them can play in internationalization of libraries in higher education. There are seven well-written chapters in the book and a good selected bibliography. . . .This book is recommended for all academic libraries with a large foreign student population and international visiting scholars. * American Reference Books Annual *Karen Bordonaro has written this book to provide a more complete picture of the role of the library in the internationalization of the university. . . . Bordonaro has produced a study that contributes significantly to our understanding of the role of internationalization in the universities of both Canada and the United States as well as the key role that a library should play in that process. What distinguishes this study from others is that she places the library in the broader context of institutional policy and practice and she views the library through the lens of actual international students and visiting scholars whom she interviewed extensively at two institutions, one in Canada and the other in the United States. The insights she gleans from those interviews are very useful for libraries attempting to be relevant to international users. . . .The book contains a great deal of sage and practical advice for librarians planning services for international students. The focus of the book is on engaging such students in positive and relevant interactions that actually meet their needs as they view them as opposed to how librarians might see those needs. Giving voice to international users of North American libraries is the most important aspect of this book.This is a must read for North American librarians serious about serving international students and contributing positively to their institution’s efforts to broaden perspectives on campus by increasing their global presence and programs. * Information & Culture *Table of ContentsIntroduction: Why another Book about International Students and Libraries? Chapter 1: Internationalization in Higher Education and the University Library Chapter 2: The Role of the University Library in Internationalization: Librarian Voices Chapter 3: The Role of the University Library in Internationalization: International Student Voices Chapter 4: The Role of the University Library in Internationalization: International Scholar Voices Chapter 5: The Role of the University Library in Internationalization: American and Canadian Perspectives Chapter 6: The Phenomenon of Internationalization: Points of Convergence Chapter 7: Putting It All Together: Informing the Practice of Academic Librarianship Selected Bibliography

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Book SynopsisRepositioning Reference reimagines reference services in libraries and information organizations and the role of reference librarians, taking into account rapid developments in technology and information-specific services in non-library sectors.Trade ReviewThere have been many books published in the last few years aimed at those who are rethinking, reimagining, rebooting, and now repositioning reference service. These books all take the approach that reference service needs to be redesigned if it is to survive as a service in modern libraries. This version is somewhat different than the rest of the pack. Rather than consisting of a collection of articles from a range of contributors, this work is the product of three educators at Simmons College. These authors take a research-based approach and include extensive references from the literature to support their ideas. Topics covered include the evolution of reference service, competitive pressures facing the field, implications for change, entrepreneurship, and leading and managing change. This slim volume will be very helpful for any librarians seeking ideas and methods for evolving their existing reference services. * Booklist *This well-researched and wise book is essential reading for library and information studies faculty and students, current reference librarians, and administrators of academic, public, and special libraries. * Library Journal *This well-referenced, clearly written, concise book by two library faculty from Simmons College and an independent library consult does an excellent job explaining the changes impacting reference services and reference librarians.... This book is recommended reading for reference librarians, and library administrators in all types of libraries. It is also a helpful reference for LIS faculty and their students. * Medical Reference Services Quarterly *In Repositioning Reference: New Methods and New Services for a New Age, co-authors Laura Saunders, Lillian Rozaklis, and Eileen G. Abels respond to concerns about the future of reference services, given changes in technology and user behavior. In three well-documented chapters they explore the evolution of reference services, new services introduced in response to competitive pressures, and needed competencies and philosophies of service to accomplish a paradigm shift in reference services. This is followed by chapters highlighting specific examples of innovative services, the use of environmental scanning to identify opportunities for innovation, and models for change management and change leadership. The book will be a valuable resource for practitioners, educators, and students seeking to shape the future of reference services. -- Linda C. Smith, Professor and Associate Dean for Academic Programs, University of Illinois at Urbana-ChampaignTable of ContentsPreface Chapter 1: Evolution of Reference Services Chapter 2: Competitive Pressures Facing Reference Chapter 3: Implications of Change: Competencies and Philosophies Chapter 4: Thinking Outside the Box: Entrepreneurship in Reference Service Provision Chapter 5: Leveraging Environmental Scanning for Repositioning Chapter 6: Leading and Managing Change for Organizational Renewal Index

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Book SynopsisDonor work and fundraising is essential for any vibrant archival program. Without new collections and new funding, archives programs can stagnate, and their operations can become vulnerable to economic downturns. Archivists spend a lot of time managing collections, other archivists, and researchers in their reading rooms, but often not enough time considering the stuff that makes up their collections, where that stuff comes from, and how that stuffand the sources of that stuffcan be valuable tools for advocacy, promotion, and fundraising for their archival programs. Donors and Archives: A Guidebook for Successful Programs reviews the complex landscape of donor work, archival donations, and institutional fundraising for today's archivists. It provides practical approaches to enhance donor relations for all types of archival programs, such as academic, government, private, and corporate archives. The book covers the planning, the process, and the partners needed for successful donations Trade Review[This book] is a well-crafted blend of the hard and soft skills necessary to navigate the many steps involved with archival donations. Purcell takes it one step beyond the archives and includes the development officers of organizations in the conversation. If properly educated and prepared, allies will pay off in the form of both great collections and monetary compensation to care for those collections. * Archival Issues *Aaron D. Purcell has prepared a useful and engagingly written book about donors and archives, offering a comprehensive view of the various elements that make for a successful donor program. . . .[F]or professional archivists, those working in collecting archives or with manuscript collections in libraries, this is an informative and unique contribution to the professional literature. * Archives and Manuscripts: Journal of the Australian Society of Archivists *[T]he body of literature devoted specifically to donors and archives is quite limited, and the instructive guidance provided in Donors and Archives fills an existing gap. In terms of audiences, it offers highly instructive examples for those starting a career in archives, whilst simultaneously providing considered reflection for seasoned archivists who have wrestled with many of the issues discussed. * Archives and Records: The Journal of the Archives and Records Association *This book opens a new world for archivists, one that was always there but which few of us could ever see through the fog of our focus on the more technical issues in the field. This book is a call to action, a roadmap, and an avuncular advisor all at once. Donors and Archives codifies something core to the archival enterprise yet one treated with something worse than disdain—with neglect borne out of our certainty there was just too little there to consider. Now, our consideration can begin, and we can thank Aaron Purcell for getting us started. * The American Archivist *In Donors and Archives: A Guidebook for Successful Programs, author Aaron D. Purcell, professor and director of special collections at Virginia Tech, has written a comprehensive and practical overview of what it takes to successfully navigate the many issues and decisions that an archives program may have to make when working with potential donors. Purcell also gives a step-by-step overview of the planning, cultivation, and long term sustainability of a donor program. With little to no specific literature on the topic of donors and donor relations, Purcell's work is an incredibly useful and invaluable introduction for the beginning archivist, as well as a handy refresher for a mid-career or established archivist. This book would be extremely beneficial for someone working in a smaller archive where they are required to handle multiple duties, inclusive of everything from acquisition to processing, outreach, and fundraising. * Provenance: Journal of the Society of Georgia Archivists *Purcell's comprehensive new book offers a seasoned professional's perspective on a critical, but often overlooked area of practice. Establishing good relationships with donors is a cornerstone of building collections. This book provides a roadmap for doing just that, with helpful guidance for those new to the field and useful tips for those with more experience as well. -- Kate Theimer, author of ArchivesNext blogWith a keen eye on the practical, this book will be very helpful to anyone who works with donors of historical materials. Well-written and thorough, Purcell thoughtfully expands the concept of who are our donors and how to work with them. As a teacher and practitioner, I believe this book fills an important gap in the archival literature. -- Daniel J. Linke, University Archivist and Curator of Public Policy, Seeley G. Mudd Manuscript Library, Princeton UniversityIn a profession where so many times the answer is ‘it depends,’ Aaron Purcell has managed to write a broad and applicable guide to donor work, well-founded in the canon of archival theory and tradition of archival practice. What he has produced fills a long-standing gap in the professional literature: a comprehensive, practical, and entertaining guide to negotiating the many complexities of archival donor work. Examples abound, but so does more generalized advice, good for those new to archival donor work and more experienced archivists thinking about how they might improve their skills or expand their reach. -- Arlene Schmuland, Professor of Library Science and Head of Archives & Special Collections at the Consortium Library, University of Alaska AnchorageDonor relations are essential for a successful archives program but it's rarely taught in graduate programs. Whether you are a new professional or are looking to enhance your skill set, Donors and Archives will give your strategies for success, boost your confidence, and serve as your donor relations guide! -- Deirdre Scaggs, Associate Dean, Special Collections, University of Kentucky LibrariesPurcell’s latest represents an overdue comprehensive examination on building relationships with donors, and establishing a coherent program to support this crucial facet of archival work. Purcell considers the sphere of the archival profession and the role of donor relations in each context – collection management, strategic planning, facility support, staffing considerations, processing, description, and digitization. The illustrative anecdotes will feel familiar to archivists working in academia, private institutions, corporate archives, or at government repositories. It is certainly required reading for any archivist new to stewarding such relationships – the bibliography alone is essential. I wish someone handed me a copy of this book on my first day on the job. -- Vincent J. Novara, Curator of Special Collections in Performing Arts, University of MarylandTable of ContentsList of Figures Acknowledgments Introduction Part I: The Planning Chapter 1: Donor Preparedness and the Archival Program Chapter 2: Archival Obligations and Shared Expectations Chapter 3: Developing Donor Strategies Part II: The Process Chapter 4: Negotiating and Reviewing a Potential Donation Chapter 5: The Details of a Donation Chapter 6: The Days Following a Donation Part III: The Partners Chapter 7: Donor Types Chapter 8: The Development Office and the Archives Chapter 9: Friends, Lovers, and Supporters of Archives Part IV: The Payoff Chapter 10: The Value of Donors and a Donor Program Index About the Author

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