Knowledge management Books

Book SynopsisBig Data Analytics Methods unveils secrets to advanced analytics techniques ranging from machine learning, random forest classifiers, predictive modeling, cluster analysis, natural language processing (NLP), Kalman filtering and ensembles of models for optimal accuracy of analysis and prediction. More than 100 analytics techniques and methods provide big data professionals, business intelligence professionals and citizen data scientists insight on how to overcome challenges and avoid common pitfalls and traps in data analytics. The book offers solutions and tips on handling missing data, noisy and dirty data, error reduction and boosting signal to reduce noise. It discusses data visualization, prediction, optimization, artificial intelligence, regression analysis, the Cox hazard model and many analytics using case examples with applications in the healthcare, transportation, retail, telecommunication, consulting, manufacturing, energy and financial services industries. This book's state of the art treatment of advanced data analytics methods and important best practices will help readers succeed in data analytics.Table of ContentsIntroduction PART I: Big Data Analytics Chapter 1. Data Analytics Overview Chapter 2. Basic Data Analysis Chapter 3. Data Visualization Tools PART II: Advanced Analytics Methods Chapter 4. Natural Language Processing Chapter 5. Quantitative Analysis - Prediction and Prognostics Chapter 6. Advanced Analytics & Predictive Modeling Chapter 7. Ensemble of Models Chapter 8. Machine Learning, Deep Learning – Artificial Neural Networks Chapter 9. Model Accuracy & Optimization PART III: Case Study – Prediction & Advanced Analytics in Practice Chapter 10: Ensemble of Models – Medical Prediction Case Study Appendix A: Prognostics Methods Appendix B: A Neural Network Example Appendix C: Back Propagation Algorithm Derivation Appendix D: NeuroSolutions Software Description Appendix E: The Oracle Program References

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Book SynopsisLearn how big data and other sources of information can be transformed into valuable knowledge -- knowledge that can create incredible competitive advantage to propel a business toward market leadership. Learn through examples and experience exactly how to pick projects and build analytics teams that deliver results. Know the ethical and privacy issues, and apply the three-part litmus test of context, permission, and accuracy. Without a doubt, data and analytics are the new source of competitive advantage, but how do executives go from hype to action? Thats the objective of this book -- to assist executives in making the right investments in the right place and at the right time in order to reap the full benefits of data analytics.

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Book SynopsisThis study guide is for the IDMA 201 course in the IDMA Associate Insurance Data Manager (AIDM) designation program. This course defines data management, describes the functions of data managers, provides the business case for data management and introduces the student to concepts and tools used by data managers. Whether you are an actuary, a claims professional, business analyst, or almost any of the other key functions, knowledge of data management can help you do your job better and help you prepare, understand, and protect the raw material-the data-so critical to your organisation. IDMA courses, workshops, and forums are highly recommended for a broad audience including new hires, IT and data modeling professionals who want to broaden their knowledge of the business side of insurance data management, anyone who manages and governs data in the industry (statistical, or management information data), and anyone who needs to use or communicate good quality data/information -- from actuaries to underwriters, and claims and analytics professionals. Students who complete the four IDMA-developed courses and successfully pass the examinations are awarded an Associate Insurance Data Manager (AIDM) designation. The IDMA courses may be taken in any order; there are no prerequisites. However, the courses are numbered to indicate a recommended sequence. For details on the designation requirements, please refer to the IDMA Website at www.IDMA.org.

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Book SynopsisBecome the leader your people need you to be. The transition from bootstrapping entrepreneur to effective leader is arduous, and very few can make the transition. This is what Grow was written to do—assist in that transformation. Grow, is focused on taking a business from the first day of cash flow to sustainability. It shows readers how to build their organization into one with • an environment that expects people to thrive, • a leader who meets the organization where it needs to be met, and • trust as a baseline for all relationships. The path set forth for readers in Grow will not only give business owners many options, but it will also put them in an incredibly strong position to cash out, if and when they decide to choose that option. This book was written to help readers reach the promised land of sustainability in their businesses.

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Book SynopsisPublic access to government information forms the foundation of a healthy liberal democracy. Because this information can be precarious, it needs stewardship. Government Information in Canada provides analysis about the state of Canadian government information publishing. Experts from across the country draw on decades of experience to offer a broad, well-founded survey of history, procedures, and emerging issues—particularly the challenges faced by practitioners during the transition of government information from print to digital access. This is an indispensable book for librarians, archivists, researchers, journalists, and everyone who uses government information and wants to know more about its publication, circulation, and retention. Contributors: Graeme Campbell, Talia Chung, Sandra Craig, Peter Ellinger, Darlene Fichter, Michelle Lake, Sam-chin Li, Steve Marks, Maureen Martyn, Catherine McGoveran, Martha Murphy, Dani J. Pahulje, Susan Paterson , Carol Perry, Caron Rollins, Gregory Salmers, Tom J. Smyth, Brian Tobin, Amanda Wakaruk, Nicholas WorbyTrade Review“In a democracy, publicly accessible information is not a want, it is a necessity…. Because of the real-life experiences and observations in this book, it is a must read for anyone interested in government information in Canada, particularly its dissemination, access, and preservation…. [The book] presents some real problems, as well as possible solutions, that exist in our current situation…. Simply put, government information is in crisis.” -- David McDonald, Legislative Librarian * Canadian Parliamentary Review, July 2020 *Table of ContentsIntroduction: The Evolution of Government Information Services and Stewardship in Canada Amanda Wakaruk and Sam-chin Li I Historical Overviews 1 Government Publication Deposit Programs: The Canadian Federal, Provincial, and Territorial Landscapes Graeme Campbell, Michelle Lake, and Catherine McGoveran 2 Official Publications and Select Digital Library Collections at Library and Archives Canada, 1923 to the Present Tom J. Smyth 3 Parliamentary Information in Canada: Form and Function Talia Chung and Maureen Martyn 4 Commissions and Tribunals Caron Rollins II Provincial Landscape 5 Alberta Government Publishing Dani J. Pahulje 6 Saskatchewan Government Publications Deposit in the Legislative Library Gregory Salmers 7 Inside Track: Challenges of Collecting, Accessing, and Preserving Ontario Government Publications Sandra Craig and Martha Murphy 8 Digitization of Government Publications: A Review of the Ontario Digitization Initiative Carol Perry, Brian Tobin, and Sam-chin Li III Looking Forward: Collaborative Stewardship 9 GALLOP Portal: Making Government Publications in Legislative Libraries Findable Peter Ellinger 10 The Canadian Government Information Digital Preservation Network: A Collective Response to a National Crisis Amanda Wakaruk and Steve Marks 11 Web Harvesting and Reporting Fugitive Government Materials: Collaborative Stewardship of At-Risk Documents Susan Paterson, Nicholas Worby, and Darlene Fichter Contributors Index

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Book SynopsisWhether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.Trade Review'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition)'This is absolutely a valuable source of information.' -Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)Table of ContentsSECTION 1: OVERVIEW 1 What is service management? SECTION 2: THE SERVICE LIFECYCLE 2 Service strategy 3 Service design 4 Service transition 5 Service operation 6 Continual service improvement SECTION 3: THE PROCESSES AND FUNCTIONS 7 IT financial management 8 Demand management 9 Service portfolio management 10 Service catalogue management 11 Service level management 12 Supplier management 13 Capacity management 14 Availability management 15 Service continuity management 16 Information security management and access management 17 Knowledge management 18 Service asset and configuration management 19 Change management 20 Release and deployment 21 The service desk 22 Request fulfilment 23 Incident management 24 Problem management 25 IT operations management 26 Event management 27 Application management 28 Technical management 29 The seven-step improvement process SECTION 4: MEASUREMENT AND METRICS, AND THE DEMING CYCLE 30 Measurement and metrics 31 The Deming Cycle APPENDIX

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Book SynopsisComputational intelligence (CI) lies at the interface between engineering and computer science; control engineering, where problems are solved using computer-assisted methods. Thus, it can be regarded as an indispensable basis for all artificial intelligence (AI) activities. This book collects surveys of most recent theoretical approaches focusing on fuzzy systems, neurocomputing, and nature inspired algorithms. It also presents surveys of up-to-date research and application with special focus on fuzzy systems as well as on applications in life sciences and neuronal computing.

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Book SynopsisThis book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects. Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that – despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) – additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities. RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models. At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies.

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Book Synopsis The explosive growth in volume and varieties of data generated by the seemingly endless arrays of digital systems and applications is rapidly elevating the importance of being able to utilize data; in fact, data analytic literacy is becoming as important now, at the onset of the Digital Era, as rudimentary literacy and numeracy were throughout the Industrial Era. And yet, what constitutes data analytic literacy is poorly understood. To some, data analytic literacy is the ability to use basic statistics, to others it is data science ‘light’, and to still others it is just general familiarity with common data analytic outcomes. Exploring the scope and the structure of rudimentary data analytic competencies is at the core of this book which takes the perspective that data analytics is a new and distinct domain of knowledge and practice. It offers application-minded framing of rudimentary data analytic competencies built around conceptually sound and practically meaningful processes and mechanics of systematically transforming messy and heterogeneous data into informative insights.　 Data Analytic Literacy is meant to offer an easy-to-follow overview of the critical elements of the reasoning behind basic data manipulation and analysis approaches and steps, coupled with the commonly used data analytic and data communication techniques and tools. It offers an all-inclusive guide to developing basic data analytic competencies.

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Book SynopsisAlmost every company creates a marketing plan each year, and many spend hundreds of employee hours researching, preparing and presenting their tomes to senior executives. Breakthrough Marketing Plans is an essential tool for people who create marketing plans and people who review them.Trade Review"Tim Calkins tells what really goes on, and what should go on to on to prepare a winning marketing plan. I highly recommend this book to marketing and brand managers to help them create really pointed and impactful marketing plans." - Philip Kotler, S.C. Johnson & Son Professor of International Marketing, Kellogg School of Management "Tim Calkins provides the practical guidance that marketers are longing for. This book lays out a clear path to creating marketing plans that will get supported, and more importantly, drive results." - Ed Buckley, VP Marketing, UPS "For new marketers and experienced practitioners, Breakthrough Marketing Plans, provides a practical roadmap for developing effective marketing plans that actually serve as daily action guides rather than dusty shelf ornaments." - M. Carl Johnson III, Senior Vice President and Chief Strategy Officer, Campbell Soup Company "Tim Calkins is an award-winning professor and marketer. He knows why most plans fails and what needs to be done to make them useful: set measurable goals, choose a strategy and support it, develop key tactics, and keep it short. Breakthrough Marketing Plans is a wonderfully useful book that will change the way marketers and marketing students operate. Read it: it will make you a better marketer!" - Pierre Chandon, Associate Professor of Marketing, INSEAD "A simple, powerful roadmap to creating a simple, powerful marketing plan." - Professor John Quelch, Senior Associate Dean, Harvard Business School "Stunningly simple. A great guide for anyone who strives to have clarity and impact from their marketing strategies - from the CEO to an entry level marketer. Tim Calkins is an academic with a real world view." - Randy Gier, Chief Consumer Officer, Dr Pepper Snapple Group "Tim demystifies and simplifies the critical exercise of driving out world class marketing strategies and executional plans . . .a must-read for any marketer needing help in articulating a strategy that is about both words and actions, and a must read for any CEO or CMO looking to establish a consistent marketing dialog throughout their organization." - Scott M. Davis, Senior Partner, Prophet "Tim Calkins offers an invaluable resource in the time-starved lives of today's marketing professionals." - Jeffrey Cohen, Global Vice President of Marketing, CIBA VISION "Tim Calkins has successfully distilled all the marketing theory behind powerful marketing plans into a very pragmatic approach that will not only help guide novice marketers but also will remind experienced marketing leaders of the core fundamentals to driving business growth." - Paul Groundwater, Vice President, Global Brand Leader, Trane, Inc. "Practical, action-oriented, to the point. Breakthrough Marketing Plans is a valuable tool for marketing professionals and business leaders alike." - Pete Georgiadis, President & CEO, Synetro GroupTable of ContentsIntroduction Who Needs a Marketing Plan, Anyway Why So Many Marketing Plans Are a Waste of Time What Really Matters: The One Page Summary The Best of the Best The Road Map: Step by Step Writing the Plan The Big Show Marketing Plan Template Example Twenty Strategic Initiatives Common Questions Sources Acknowledgements

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Book SynopsisShortlisted for the Financial Times Business Book of the Year Named a Best Book of 2022 by The Economist“A gripping fly-on-the-wall story of the rise of this unique and important industry based on extensive interviews with some of the most successful venture capitalists.” - Daniel Rasmussen, Wall Street Journal“A must-read for anyone seeking to understand modern-day Silicon Valley and even our economy writ large.” -Bethany McLean, The Washington PostA rare and unsettling look inside a subculture of unparalleled influence.” —Jane MayerA classic...A book of exceptional reporting, analysis and storytelling.” —Charles DuhiggFrom the New York Times bestselling author of More Money Than God comes the astonishingly frank and intimate story of Silicon Valley’s dominant venture-capital firms—and how their strategies and fates have sha

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisBusiness operations in large organizations today involve massive, interactive, and layered networks of teams and personnel collaborating across hierarchies and countries on complex tasks. To optimize productivity, businesses need to know: what communication patterns do high-performing teams have in common? Is it possible to predict a team''s performance before it starts work on a project? How can productive team behavior be fostered? This comprehensive review for researchers and practitioners in data mining and social networks surveys recent progress in the emerging field of network science of teams. Focusing on the underlying social network structure, the authors present models and algorithms characterizing, predicting, optimizing, and explaining team performance, along with key applications, open challenges, and future trends.Trade Review'This is a timely book for team science, with a unique perspective that uses computational approaches to study the network effect on team performance. The book has a nice balance of theory, algorithms, and empirical studies. The authors possess years of experience in the field.' Charu Aggarwal, IBM Research AI'A comprehensive study that pushes forward our understanding of and ability to forecast and design team performance - a critical, yet complex human-subject phenomenon to which this book brings in-depth technical rigor.' Leman Akoglu, Carnegie Mellon University'This pioneering book is essential to technologists, data scientists, and researchers alike, offering a modern, computational approach to the science of teaming and how to manage the convergence of people, information, and technology in networked organizations.' Norbou Buchler, US Army Data and Analysis Center'Li and Tong have provided a thorough and insightful exploration of current research on teams in networks, linking computational techniques with results from the social sciences. A pleasure to read.' Sucheta Soundarajan, Syracuse University'This brief volume is a valuable resource for managers, but managers with a strong background in data science, and for other technologists involved in designing systems that support user interactions … The added value of this book is provided by the mathematical formalisms used, which encode characteristics of the computational challenges discussed … The topical focus results in a unique volume that might lead interested readers to discover new research avenues … Recommended' J. Brzezinski, ChoiceTable of Contents1. Introduction; 2. Team performance characterization; 3. Team performance prediction; 4. Team performance optimization; 5. Team performance explanation; 6. Human agent teaming; 7. Conclusion and future work.

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Book SynopsisNow known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is embedded in most business literature and education that address subjects related to workplace communication, organization behavior and culture, leadership, and conflict resolution.Trade Review"Sostrin brings contemporary trends in communication theory to the workplace in a clear and practical manner. He shows why organizations must abandon dated views of communication and adopt a new perspective. If you read this book, you will never look at communication the same way again. Try it!" - Stephen W. Littlejohn, Lecturer of Communication and Journalism, University of New Mexico, USA "If you're interested in maximizing your organization's competitive edge, this book is for you! Sostrin offers a new and compelling understanding of communication that is at the heart of organizational effectiveness and satisfaction. The concepts, examples, and practices provide a useful guide to deconstructing unwanted communication patterns, remaking new ones, and significantly improving the quality and outcomes of organizational life." - Kim Pearce, Retired Professor, De Anza College, USA; Co-Founder and President, CMM Institute for Personal and Social Evolution "Re-Making Communication at Work offers a clear and compelling alternative to the transmission model of communication that is so deeply entrenched in our theories of organizational communication. Using plain language, vivid illustrations, and thoughtful explanation, Sostrin speaks to students, scholars and practitioners alike as he challenges them to move beyond their old ways of conceptualizing and espousing effective communication practices." - Lacy McNamee, Professor of Communication, Baylor University, USA "The volume offers a refreshing new approach to quality organizational communication by exposing the common myths of communication and asking fundamentally different questions. The reader is asked to identify unwanted patterns of interaction and taught how to design more satisfying and productive patterns that match the values and goals of the organization." - Stan Deetz, Professor and Director, Center for the Study of Conflict, Collaboration and Creative Governance and the Peace and Conflict Studies Program, University of Colorado, Boulder, USA "Sostrin highlights the power of communication to construct new forms of relating to and working within organizations. Communication is much more than simply getting one's point across clearly. The patterns of communication we create with each other makes our organizational identities, relationships, and cultures in organizations. Sostrin's book highlights the complexity we confront when changing and creating new patterns of communication and the tools that people need to make better organizations through communication." - J. Kevin Barge, Professor of Communications, Texas A&M University, USATable of ContentsDedication Prologue PART I: FORGET EVERYTHING YOU LEARNED ABOUT COMMUNICATION AT WORK 1. The Changing World of Work 2. Communication: The Competitive Advantage of the 21st Century 3. Why Leaders Should Care About Re-Making Communication and Work PART II: THE REAL STORY ABOUT COMMUNICATION AT WORK 4. Old Myths and New Principles 5. Taking a Communication Perspective 6. Workplace Culture: The Ecosystem of Our Patterns of Communication and Interaction 7. Organizational Leaders: Architects of Their Patterns of Communication and Interaction PART III: A GUIDE FOR RE-MAKING PATTERNS OF COMMUNICATION AT WORK 8. Managing the Physics of Communication 9. Learning to See Patterns of Interaction 10. Common Communication Pitfalls and Unwanted Repetitive Patterns 11. The Top-10 Patterns of Communication Leaders Must Get Right 12. The SEAVA Process 13. Applying SEAVA to Common Pitfalls and Unwanted Repetitive Patterns 14. Using SEAVA One-on-One 15. Using SEAVA with Teams PART IV: CREATING BIG CHANGE BY STARTING SMALL 16. Where to Begin with Yourself, Your Team and Your Organization 17. Guided Coaching: Seeing Patterns of Interaction, Noticing Critical Moments of Communication, and Operationalizing the Communication Perspective 18. Three-Minute Summary: How to Effectively Share the Book's Lessons with the 'Hard-to-Reach'

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Book SynopsisThe introduction of digital applications into businesses has revolutionized the way employees and managers carry out their jobs while also benefiting them socially. Smartphone and App Implementations that Improve Productivity looks at the benefits of apps in the workplace and introduces academic perspectives that link prospective advantages with practical commercial examples. The analysis is structured into chapters that include real world application while at the same time critically assess implied benefits of the new app technology and draw out the main findings and conclusions. Tahir M. Nisar brings into focus the emerging role of digital applications and big data in enterprise decision making. Readers will learn how companies can achieve more efficiency and effectiveness in their business operations through new types of organizational design strategies and mechanisms of employee mobility and work-life balance that draw on digital apps.Table of ContentsPreface Chapter 1 Introduction Uber: A mobile application Performance evaluation – App rating system The drivers – not employees but partners Flexibility – a key word in Uber’s digital practices What it all comes down to Chapter outlines Chapter 2 Mobile Communications and Big Data Chapter 3 Management of Enterprise Resource Systems APP types Enterprise resource planning Large and small firms and apps Chapter 4 Technology and Firm capabilities Web-conferencing E-learning Supply-chain Marketing Sales force automation (SFA) Customer relationship management Retailing Personalization and unison Accessibility Transparency Chapter 5 Management Processes and Decision Making Management Knowledge Management Teams Work design Business process re-engineering Human resource management Control and coordination Motivation Communication Monitoring Training and worker skills Health and safety Strategy Chapter 6 Apps and Performance Outcomes Productivity Workplace efficiency Overhead costs Mobility Collaboration Creative labor Chapter 7 Mobility and Work-life Balance What is work-life balance? Chapter 8 New Digital Markets and Emerging Business Models Sharing economy Mobile banking Social media Chapter 9 Conclusion References

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Book SynopsisSelected Readings on Information Technology Management: Contemporary Issues supplies students and lecturers with quality research articles focusing on a variety of contemporary issues related to topics in information technology management. Containing over 30 chapters from authors across the globe, these selected readings in areas such as information systems, knowledge management, and IT governance depict the most relevant and important areas of classroom discussion within the categories of fundamental concepts and theories; development and design methodologies; tools and technologies; application and utilization; critical issues; and emerging trends.

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