Interpersonal communication and skills Books

Book Synopsis'Laurence Alison is one of my academic heroes. He does what every writer longs to do. He makes the difficult clear - without losing his rigour.' Malcolm Gladwell'They are quietly revolutionising the study and practice of interrogation... Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence.' GuardianGet what you want from even the most difficult charactersAll of us have to deal with difficult people. Whether we're asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want.Laurence and Emily Alison are world leaders in forensic psychology, and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high. After 30 years' work - and unprecedented access to 2,000 hours of terrorist interrogations - they have developed a ground-breaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists. Now it's time to share it with the world.Rapport reveals that every interaction follows four styles: Control (the lion), Capitulate (the mouse), Confront (the Tyrannosaur) and Co-operate (the monkey). As soon as you understand these styles and your own goals you can shape any conversation at will. And you'll be closer to the real secret: how to create instant rapport.Trade ReviewLaurence Alison is one of my academic heroes. He does what every writer longs to do. He makes the difficult clear – without losing his rigour. -- Malcolm GladwellThey are quietly revolutionising the study and practice of interrogation… Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence. -- Guardian

Read more less

Book Synopsis'Ground-breaking ... a must-read for everyone'BJ FOGG, PhD, Tiny Habits'The Book of Boundaries is funny, direct, and smart, bringing you actionable tools and science-backed strategies for setting boundaries using language that feels kind, natural, and empowering' Mel Robbins, New York Times bestselling author of The 5 Second RuleDo your relationships feel one-sided or unbalanced? Do you wish you could say no-nicely? Are you depleted, overwhelmed, and tired of putting everyone else's needs above your own? If you answered yes to any of these questions, you're ready to set some boundaries.Melissa Urban has already helped millions of people establish life-long healthy habits. Now, she shows you how boundaries are the key to better mental health, energy, and productivity, and more fulfilling relationships. Through more than 130 scripts, Urban helps you set boundaries with bosses, partners, family, friends, and even yourself, with tips for navigating guilt and pushback.Practical and inspiring, The Book of Boundaries will empower you to prioritise your needs and lead a life that feels bigger, freer and happier.'If you've struggled to identify and establish healthy boundaries - with family, in romance, at work, or in life - Melissa Urban shows the way forward with clarity, vulnerability, and humour'Gretchen Rubin, bestselling author of The Happiness Project Trade ReviewFunny, direct, and smart, bringing you actionable toolsand science-backed strategies for setting boundaries usinglanguage that feels kind, natural, and empowering * Mel Robbins, The 5 Second Rule *The rare book that manages to be practical,thoughtful, readable and even funny * Gretchen Rubin, The Happiness Project *In The Book of Boundaries, Melissa Urban helps you identify your boundary needs, offers actionable scripts on what to say, and shares proven tips based on a decade of experience helping people live more freely by holding their limits with confidence * Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk To Someone *

Read more less

Book SynopsisDo you struggle to get you what you want at work?Do chats at home descend into arguments?Does it sometimes feel like everyone's shouting but no one's listening?Disagreement is nothing new, but psychologist Tim Harkness has noticed that we no longer seem to be able to move our conflicts forward. From the coronavirus crisis to climate change, Brexit to Trump, negotiating who washes the dishes to persuading your boss you need that pay rise - Harkness' simple rules will revolutionise the way you talk.Focusing on 'crucial' conversations, where opinions vary, emotions are strong and the stakes are high, 10 Rules for Talking outlines how to talk to people, both personally and professionally, who don't share your opinion. His rules include recognising that agreement is not simple, respecting your adversary, and de-escalating to keep the conversation safe.Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.

Read more less

Book SynopsisThis book presents a comprehensive analysis of the use of patient-/person-centred communication in providing healthcare for ageing populations through an ethnographic approach to physician in-home medical consultations in Tokyo, Japan, alongside interviews with physicians. It focuses on illustrating how linguistic dimensions of person-centred communication work by citing examples of case studies, as well as the sociocultural differences between the US, the UK, Japan and other societies in which person-centred communication models are employed. The author uses her own framework, which takes into account face and politeness theory, and makes recommendations for future training.Trade ReviewIn an era of increased digitalisation and performance targets, this book directs us back to the quintessential site of healthcare delivery, namely interpersonal contact between doctors, patients and family members. Through fine-grained analyses of clinical encounters involving older patients, Kondo beautifully illustrates the delicate interactional labour involved in compassionate, patient-centred communication and care. * Spencer Hazel, Newcastle University, UK *A fascinating study of the language of patient-centred communication in real settings, based on observation of real interactions between doctors and older patients in the home. This book sheds light on essential aspects such as politeness and empathy in medical consultations and has important implications for medical training. * Ruth Breeze, University of Navarra, Spain *Patient-centredness is crucial to good healthcare, but what does it actually mean when it comes to communication in different geographical contexts? This timely volume addresses this question with the nuance and insight that only a situated discourse-based approach can provide. Drawing on authentic healthcare interactions in Japan, this is a fascinating study that will be of interest to linguists and healthcare practitioners alike. * Zsófia Demjén, Institute of Education, UCL, UK *People who are interested in linguistics, especially in pragmatics (the study of language in use/contexts), may find this book fascinating in its quite novel perspective looking into face theory in PCC. The multiple qualitative methods of integrating the findings of literature review with empirical investigation in a culturally specific context shows both its practical and theoretical significance. * Yufei Ren, Tsinghua University, China, LINGUIST List 34.687 *Table of ContentsFigures and Tables Acknowledgments Acronyms Introduction Scope of the Book Chapter 1. Introduction to Patient-centred Communication Chapter 2. Face and Linguistic Politeness Chapter 3. Fieldwork and Data Chapter 4. Listening to Patients and Identifying Issues Chapter 5. Empathy and Acceptance Chapter 6. Work Towards Shared Decision-making Chapter 7. Leave Space for the Patient and Respecting the Patient’s Freedom Chapter 8. Transferring into Future Training Chapter 9. Appendices References Index

Read more less

Book SynopsisSet in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer’s legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees’ resourcefulness and multicompetence – rather than quantifiable levels of English-language proficiency – determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.Trade ReviewWith their innovative application of embodied sociolinguistics and the post-humanist paradigm, Kellie Gonçalves and Anne Schluter provide a welcome and necessary addition to multilingual studies of language and the workplace. Their ethical and engaged research approach comes through on each page, and the focus on emotional intelligence offers a fresh and very different way of approaching female leadership, particularly for sociolinguistics. * Helen Kelly-Holmes, University of Limerick, Ireland *I enjoyed this book very much. I found it well written and accessible to scholars who do not speak English as a first language, such as myself. The authors develop and draw upon approaches predicated on competing and complementary orientations, including language policy and planning, post-structural approaches to language, post-humanism, gender studies, and language research in Lusophone countries, to focus on domestic labor in a global context, an important area of research that is beginning to attract the attention that it deserves. In particular, the authors provided an excellent analysis of female domestic labor which enhances our understanding of gender relations in contexts of asymmetrical power relations. * Sinfree Makoni, Pennsylvania State University, USA *Table of ContentsFigures and Tables Acknowledgments Chapter 1. Introduction Chapter 2. Advancing Methodology: Using a Mixed Methodological Approach within a Multilingual Cleaning Company Chapter 3. Magda: The Personal and Professional Trajectory of Shine’s Owner Chapter 4. The Interplay between Identity, Ideology and Capital that Strengthens Cultural Attachments: The Pull of Portuguese and the Portuguese-Centric Ironbound Community for Shine's Hispanophone Employees Chapter 5. Multicompetence as Essential and English-Language Proficiency as Secondary: Examining the Shape of Customer–Employee Interactions between Speakers who do not Share a Common Language Chapter 6. Conclusion References Index

Read more less

Book SynopsisAn up-to-date book of quotations for executives, academics and anyone who wants to spice speeches and business presentations or simply reflect on some of the best things ever said on topics linked to business and management life in general. From “Aristotle” to “Mark Zuckenberg” and from “Action” to “Work”, this book is a formidable source of witty remarks and inspiration for all. Best of its kind and fully sourced, the book also covers modern topics such as “Bitcoins”, “Digitalization”, “Sustainability” or “Fake News” and includes a large number of quotations never published before.Trade Review“This is a major reference book with one of the largest and best compilation of business quotations for every occasion.”– Dr. Klaus Schwab,Founder and Executive Chairman of the World Economic Forum“This book promises to be an engaging read for anyone looking for quotes or inspiration on business and life. Dominique has meticulously accumulated these quotes over his 35 years at IMD. The quotes are dynamic and keep you reading.” – Ye-Kung Ong, Minister for Health of Singapore and former Minister for Education“With classic and quotations never published before, this is a rare book that covers both old and recent business subjects –such as bitcoins, digital transformation, cybersecurity, emails and many others. Prof. Turpin’s book will not only benefit everyone from the first-time speaker to the experienced business leader,but also offer you plenty of opportunities for self-reflection.” – Gui Loureiro, President and CEO of Walmart México and Central America“Professor Turpin has arranged over 10,000 quotations about business, politics, technologyand life to help you add weight to your speeches and presentations. Compiled in categories ranging from “Ability” to” Zoom Conferences,” this book is a great speech-making aid, with plenty of food for thought.”– Peter Brabeck-Letmathe, Chairman Emeritus, former Chairman and CEO of the Nestlé Group, former Chairman of Formula One, Member of the Foundation Board of the World Economic Forum“It is amazing what has been said about business, organization and leadership during the recorded life of the human race. Dominique’s book provides an exciting and inspiring overview of this toolbox for academics, authors, speakers and leaders to provide positive inspiration by relying on wise words of those who came before them.”– JørgenVig Knudstorp, Executive Chairman of the LEGO Brand Group, Member of the Board of Starbucks, Member of the Board of Merlin Entertainments Limited“Whether you want to motivate, inspire or teach, a suitable quote can often spice up your talk and make it more memorable. You will find many of Dominique Turpin’s choices in this unique compilation most insightful and thought provoking. I am also certain that many of his selections will compel you to reflect on your own situations, stimulate new thoughts or at times provide you with good entertainment.”– Dr. Jikyeong Kang, President and Dean, MVP in Marketing, The Asian Institute of Management (Philippines), Advisory Board Member of the Stockholm School of Economics and Board Member of the U.N. Principles for Responsible Management“This is accumulated universal wisdom in more than 10,000 international quotes and by that the best guide for everyone who need to speak in public. Dominique’s book is full of smart, witty advices, tips and remarks meant to help you deal with many topics about business and life. It’s all you need to be confident in front of any type of audience!”– Cees’t Hart, CEO & President of The Carlsberg Group“This book puts together a unique collection of thought-provoking quotes, a mix of classic and brand new. With about 600 topics related to business and life issues, this book is a great source of inspiration for all your speeches and presentations.”– Lung-Nien Lee, Chairman, Citi Private Bank, South Asia“This book offers students, teachers, executives, government officials or anyone who is curious about the world we live in, the most complete compilation of quotations that have shaped life and influenced the global business world.”– Alain-Dominique Perrin, President of the Cartier Foundation, Former CEO of Cartier and Richemont, Chairman of EFMD (European Foundation for Management Development)“This book has compiled a truly brilliant collection of quotes ranging from great historic figures to successful leaders of our generation. Not only does it provide you with the right quote for each and every special occasion. I’m certain it will also help you reflect on some of the decisions you have made and reaffirm those you will be making.”– Minako Suematsu, CEO of News2u Holdings, CEO and President of the Japan Times, Director at Tsuneishi Capital Partners, Managing Director of Next Educational Environment“Regularly, each of us needs to find the proper words to motivate our stakeholders. These words need to be focused, personalized and not fall into “clichés.” Dominique’s new book is a goldmine of motivating, stimulating and witty quotations that will help you make your messages laser sharp.” –Michel Démaré, Chairman of IMD (Switzerland and Singapore), Deputy Chairman of Louis Dreyfus Company, Board Member of Vodafone Group Plc and AstraZeneca Plc, Chairman of Nomoko AG“This is the perfect entertaining book to acquire new knowledge! Take a cup of tea or coffee in one hand and open a page at random with the other, you will always find clever and amusing quotations to make you think or smile.”– Grace Lin Xu, Founder and CEO of VIVA Nutrition China, Switzerland and USA“This book is a real modern international business encyclopedia with all what has been said about management and life in general. It is an absolute reference, for provoking, reinsuring serious or fun thoughts! Choose the word of your moment and enjoy!”– Gilles Morel, President Europe, Middle-East, Africa and Executive Vice-President of Whirlpool Corporation“Compiled by a world-class renowned academic, this book is the result of a long and daunting research project. Whenever possible, all quotations have been tracked down to their original author(s) and source. This book is the fruit of serious research. Dominique’s book is today the new reference title for business and life quotations. It’s genuinely a wonderful book to read.”– Professor Kazuo Ichijo, Dean of Hitotsubashi, School of International Corporate Strategy “This book is the new reference in business quotations. Whether you are looking for inspiration, preparing a speech, an article or a presentation, this book can pepper it with words of inspiration and impact.”– PoulWeihrauch, Chief Executive Officer of Mars, Inc.“This is the book I wish I always had but never found. The biggest and best collection of quotations you will find – a readymade infusion of the finest thoughts. A perfect gift book.” – Harsh Goenka,Chairman of RPG Enterprises“With quotes from various parts of the world – many being published for the very first time, this is the most complete international quotations book you can find.”– John Kennedy, President Diageo Europe & IndiaTable of ContentsQuotations (by categories); Index (by speakers).

Read more less

Book Synopsis'Focusing' is a technique first developed 25 years ago by American psychologist and philosopher Eugene Gendlin. Hugely influential, it offers six specific steps you can take to open up your inner world of deeper feelings and intuition - and shows you how to listen to others with more empathy. Short, very accessible yet also profound, this book is even more relevant today than it was when originally published.Trade ReviewFocusing is a beautiful and meditative approach to psychotherapy and personal growth. It offers a deep parallel to the practice of mindfulness in a carefully developed and sensitive way. -- Jack KornfieldLearning to access and dissolve personal problems by focusing on the language and wisdom of the body was a historic discovery. Gendlin's genius has stood the test of time and Focusing has become a classic. -- Harville HendrixThe focusing skill can be learned by anyone in or out of therapy * Washington Post *An original, innovative, exciting book -- Carl RogersAt once a manual and a philosophy. It talks about the body's wisdom, the steps of the focusing technique, and how to discover the richness in others by learning to listen. It looks at the potential for a new kind of relationship and a new kind of society -- Marilyn Ferguson, author of The Aquarian Conspiracy

Read more less

Book Synopsis'Enjoyable' New Scientist'Delightfully well-written, accessible, surprisingly reflective and humorous' Irish Times'Thoughtful' Irish IndependentFrom neurons to nations, Talking Heads is a stunning survey of the science of human connection and communicationWe are social animals and talking is part of what makes us human.But what purpose does conversation serve? In this revelatory tour of talking, neuroscientist Shane O'Mara explores why we communicate, what happens in our brains when we do it, and what it means for us as individuals, groups and societies.How do our thoughts, memories, and conversations change our brains? What does it mean that we spend most of our thinking lives in a five-minute bubble around the present moment? Why does our sense of self solidify with age, even as we grow more forgetful? In what ways do we imagine futures together? And how do our nations begin as conversations?Moving from the personal to the social and ultimately towards a radical new perspective on the defining phenomenon of our times, populist nationalism, this is the story of how conversation builds the worlds around us - and how, together, we can talk our way into a better tomorrow.'Invaluable ... Fascinating' David Crystal, author of Let's TalkTrade ReviewDelightfully well-written, accessible, surprisingly reflecting ... and humorous * Niamh Jiménez, Irish Times *Surprising... intriguing... enjoyable * New Scientist *In this time of digital disconnection, Talking Heads is a reminder of the enduring power of face-to-face interactions and conversations. It is a thoughtful book that might make you watch what you say. * Irish Independent *Talking Heads ... is mostly interested in big-picture questions: how intact memory supports our sociality and binds us into collective beings who share collective memories. ... The point O'Mara is most keen to make in his book is that entities such as nations 'begin as conversations'... O'Mara is an entertaining guide, full of good stories * Times Literary Supplement *O'Mara delves deeply into the ways we use conversations to create our cultures and build entire nations ... There's a lot in it that resonates * Irish Times *

Read more less

Book SynopsisChildren need to learn how to get attention without hitting or whining, deal with feelings without blowing up or giving up, establish and respect boundaries, and solve problems. Using the STAR Parenting process, this book gives parents tools to teach and reinforce these social skills. It offers tools to reduce a parent's role as referee, gives immediate help with a process to handle any sibling conflict, offers easy to understand examples of real-life situations, and gives parents insight into ways they may be encouraging the quarrelling they hate.

Read more less

Book SynopsisMany of our significant relationships are based not on trust, respect and growth but on an unconscious compulsion to deny our own problems, flaws and fears. We see the consequences at home and at work, where we repeat the same mistakes and act out familiar patterns of behaviour with our partners, friends and colleagues in ways that leave us stressed and unhappy. In 'Being with Others', psychotherapist and business psychologist Nelisha Wickremasinghe explores how it is impossible to build relationships based on openness, trust and respect when our brains and bodies are in threat. Following on from her acclaimed book Beyond Threat she unravels why so many of us are often in threat, and how we can overcome these feelings to find freedom, authenticity and forgiveness in our relationships. In Being with Others we learn how: * We are cursed by our ability to think and remember, and by the dictates of culture, family and own conflicted characters. ​* Unconsciously, we cast ‘spells’ – in the form of psychological defences – to try to rid ourselves of these curses.​ * Our most trusted spell is the belief that magical ‘Others’ – partners, children, celebrities, gurus or gods – can heal, protect and save us ​* Spells don’t work… and how we can free ourselves from our curses. 'Being with Others' shows us how to recognise our curses, cast off the spells and use four different Perception Practices to wake up to the scintillations of insight that can deepen our relationships. It is an invitation to reclaim our imagination, intuition and bodies from the grip of the powerful emotions of our threat brain. It is a book for all of us who want to grow richer relationships with others and our own selves. ​Table of ContentsPart One: Curses Introduction Curses Blessings The spell of the Big O Submission Doubt Staying curious Reading 1. Curses, emotions and threat brain The consequences of an over-active threat brain Behaviour starts in the body 2. The curse of consciousness Self-reflection Worry and rumination Distraction and obliteration Beyond consciousness 3. The curse of memory Our vigilant brain Memory and the unconscious Memory and consciousness Memory and learning 4. The curse of character Nature, nurture and calling Dependency and shame 5. The curse of the family Relational dances Disconfirmation Double binds Collusion Parental projection Affect, power and meaning From the family to the cultural dance 6. The curse of culture Culture as collective habits Gendered beliefs Rationalism and Descartes’ error Individualism and the demise of context Reflections on Part One Venturing forth Part Two: Spells Introduction The neurobiology of spells The Big Os To submit or to dominate? The ingredients of a spell Compassionate awareness 1. Lovers The parental imago The misinterpretation of emotion Projection - meeting our unconscious in romantic love 2. Children Reproduction – a creative, transcendental act? Thy mother’s glass – parental projection revisited Children as symbols of lost innocence The construction of childhood Children and the cultural curse Big O love and overparenting Disinterested love 3. Charismatics What is charisma? Charismatics as transference objects Charismatics and alienation Charismatics and the cultural curse Charismatics and toxic drive 4. Groups The impulse to sociability Destructive affiliation Collective narcissism Herds Hordes Brilliant following 5. Imaginals Belief as subjective reality Fantasies Introjection The Inner Critic Reflections on Part Two Part Three: Scintillations 1. Freedom Utopia – freedom from Re-orientating – freedom with Scintillations and the growth of consciousness 2. Perception Practices Practice One: Returning to centre Practice Two: Receptivity – noticing our scintillations Practice Three: Hermeneutic inquiry Practice Four: The inward turn 3. Being with others Self-creating Indifference Beyond thou Epilogue Coda Bibliography Glossary Index

Read more less

Book SynopsisThis book is an up-to-date compendium of knowledge on the secret language of close relationships, namely nonverbal routes of communication. In close relationships, as everyone learns sooner or later, the usefulness of words can be somewhat limited, because people (a) mean different things by the same words, (b) mean the same thing by different words, (c) sometimes find it hard to express their feelings in words, and (d) lie. Nonverbal signals therefore often provide the best means of communication. The book points out how decoding (interpreting) nonverbal signals is a major key to success, because often what people say wholly belies how they feel—nonverbal signals reveal their true feelings rather than what they want other people to think their feelings are. This book helps decode those secret signals. The book is written by the leading worldwide experts in the field of nonverbal communication to ensure accuracy, comprehensiveness, and timeliness.Table of Contents1. Interpersonal Oculesics: Eye-Related Signals of Attraction, Interest, and Connection.2. Communication and Communal Emotions in the Learning of Love.3. The Role of Nonverbal Communication in Leadership Skills.4.The Look of Love: Evolution and Nonverbal Signs and Signals of Attraction.5. Love Signals and the Reproductive Force.6. The Verbal and Nonverbal Communication of Romantic Interest.7. Misunderstood Non-verbal Cues in Close Relationships: Contributions of Research Over Opinions.8. What Words Don’t Tell Us: Non-verbal Communication and Turmoil in Romantic Relationships.9. Negative Emotions, Facial Clues, and Close Relationships: Facing the End?.10. Love in the Time of COVID-19: What We Can Learn About Non-verbal Behaviour from Living with a Pandemic.11. Non-verbal communication: From good endings to better beginnings.12. The Functions and Consequences of Interpersonal Touch in Close Relationships.13. Nonverbal Skills in Relationships: Too Little or Too Much May Be a Bad Thing.14. Non-verbal Communication in Relationships as a Link between Affect and Social Intelligence.

Read more less

Book SynopsisIn our daily lives, communication is prevalent. We don't just communicate because we want to; we need to. Often, we use words to understand each other. However, there are times when we observe people and try to comprehend their intentions. We rely on "body language". This reliance propagates the misleading idea that people communicate with their bodies just as they do with words. This is where misunderstandings frequently occur, sometimes even due to incorrect concepts propagated by so-called experts. The result is a loss of trust among readers or, worse, the disruption of interactions and relationships. Through a science-based approach, this work is primarily dedicated to all readers aged 18 and above who are passionate about communication and keen to understand others. Additionally, professionals from various sectors will find practical concepts and references for research, study, and daily work.Table of ContentsINTRODUCTIONChapter 1: Faulty Principles of Non-Verbal CommunicationChapter 2: Ocular BehaviorChapter 3: Facial DisplaysChapter 4: Other Body Movements: Gait, Gestures, PostureChapter 5: Space ManagementChapter 6: VoiceChapter 7: OlfacticsChapter 8: Neurovegetative SignalsChapter 9: AppearanceChapter 10: Physical Spaces and ArtifactsChapter 11: Lie DetectionConclusion

Read more less

Book SynopsisIst es Zufall, wenn Gespräche gelingen? Nein, ist es nicht! Das vorliegende Buch dient als Leitfaden, Gespräche punktgenau zu führen. Basis dafür ist das Kommunikationskonzept des zielorientierten Kurzgespräches. Das Buch führt in das Konzept ein und stellt die Methodik verständlich vor. Die Autor:innen erläutern das Vorgehen an Beispielen und für unterschiedliche Anwendungsbereiche. Besonderes Augenmerk gilt dabei den Fragen: Wie sind Gespräche auf den Punkt aufgebaut? Welche Haltung braucht es dazu? Welche Techniken sind nötig? Worauf ist das Augenmerk zu legen? Das Buch zeigt, wie es in kurzer Zeit gelingt, Lösungen zu finden und erste konkrete Schritte zu ermöglichen. Coaching- und Beratungssituationen kommen dabei ebenso in den Blick wie punktgenaues Agieren in Mitarbeitergesprächen, Meetings, Konferenzen und in digitaler Kommunikation. Ein Buch für alle, die besser kommunizieren und Gespräche erfolgreich auf den Punkt bringen möchten.

Read more less

Book SynopsisThe concepts are grouped into categories that regularly crop up at the workshops: 'finance', 'technology', 'innovation', 'agile' and 'sales', as well as broader themes such as 'team dynamics', 'way-of-working', 'politics' and 'the world we live in'. This is not a definitive list: every story is different and has its own blend of icons and visuals. My Icon Library is a source of inspiration and a go-to reference for whenever you need a visual that's a tad too complicated for your imagination or a Google Images search. It also works as a great companion to author's other bestselling books: Visual Thinking and Visual Doing.

Read more less

Book SynopsisWhen you want to change the world, how do you get the world on board?This is the communications playbook changemakers, entrepreneurs and aspiring leaders everywhere have been waiting for.It uniquely guides you through the Five Traits of Influence, step by step. You'll activate your purpose, identify your audiences, build your brand, construct your plan and master core skills. These essential skills cover changing behaviour, body language, persuasive conversations, creating killer content, storytelling, writing craft, media relations and TED-standard public speaking.Inside, you'll find expert insights, practical tools and handy quick-reference summaries. Accompanying all this is your personal Influence Canvas, where you'll plan your leadership path.This book unlocks the tools previously only accessible to those employing PR and media agencies and development coaches. Learn their secrets and use them for yourself. Whether it's for personal growth or you want to build up a business or movement, Influence will become your go-to coach for leading positive change through powerful communications.

Read more less

Book SynopsisEducating Youth: Regulation through Psychosocial Skilling in India studies the rise in skill-based developmental interventions for young people that aim to harness youth potential. Tracing these changes to the neoliberalization of education and training globally, this book discusses how a range of training programs, from social and personality development skills to employability and vocational skills, seek to cultivate an ethic of self-responsibility through skilling, to overcome structural disadvantage among the marginalized youth. Examining one such form of training in depth, Life Skills Education or LSE, that is advocated by international organizations, such as WHO and UNICEF, and popularized in India by various actors---from the state departments of education to local non-governmental organisations and middle-class citizens—this book shows how these programmes get adapted and modified within the Indian context. It demonstrates how authoritarian adult–child relations, caste inequalities and rote culture inflect the messages for self-development that the programmes transmit. Discussing the impact of these psychosocial skilling programmes observed in the Indian context, the book reflects on the cultural disconnects and internal limitations of liberal, progressive and experiential pedagogies in achieving intended outcomes.Trade ReviewCombining nuanced ethnographic insights with rich theoretical perspectives, this book represents the contradictory positioning of India’s youth as either ‘population dividend’ or as masses of troublemakers. As Maithreyi explicates, ‘life-skills’ training for disadvantaged youth entails attempts to fit them into the dominant class and cultural capital apparatus and the subsequent rendering of life-skills training as meaningless to their life-worlds. The book will be a landmark study that provides insights into the trajectories of mainstream education, the misplaced orientation that overlooks the agency of youth and the personal disorientation and systemic distortions that ensue. A mustread for all educationists and education policymakers. -- Professor A. R. Vasavi * Social Anthropologist *In this brilliant new study, Maithreyi develops a compelling argument about the role of education in the formation of youth identities. The book charts with extraordinary sophistication and clarity the changing context shaping young people’s actions as well as youth efforts to reinterpret and, sometimes, transform what it means to be young and successful. A tour de force. -- Professor Craig Jeffrey * Director of the Australia India Institute and Professor of Geography, University of Melbourne, Australia *Table of ContentsAcknowledgements Introduction: Framing Youth in Contemporary Times The Skilling Economy and Youth at Risk Cultures of Schooling in India Schooling, Skilling and a Range of Actors Redefining ‘Educated Youth’ Life Skills Education as Pedagogies of ‘Discipline’ Ends of Discipline: Curricular Transactions and Social Reproduction of Identities Cultural Disconnects and the Possibilities for Subject Formation Conclusion Appendices Bibliography Index

Read more less

Book SynopsisAn Introduction to Human Communication: Communicate, Connect, Collaborate helps students understand the roles and skills essential to communicating effectively in today's environment.Providing a fresh approach to both contemporary and traditional communication topics, this text is divided into three parts: Foundations of Communication; Interpersonal and Small Group Communication; and Public Speaking. The authors use a model of communication that integrates networked digital media, addresses cultural differences and diversity, incorporates examples from popular culture and current events, and offers sound pedagogy based on their extensive teaching and research experience.The lines between interpersonal, small group, organizational, public, and mass communication have blurred as people routinely share their thoughts and ideas with others via social networking platforms, blogs, messaging apps, texts, and emails. These ways of connecting have altered how individuals think about communication, enact relationships, and inform and persuade each other. In recognizing communicators as active message producers rather than passive message consumers, this text empowers students to successfully negotiate their agency and identity across communication contexts.This is the ideal textbook for introduction to human communication courses, helping students gain the fundamental knowledge and tools necessary for our increasingly complex world.

Read more less