Hospitality and service industries Books

Book Synopsis"This text is long overdue and timely. Carr and Broom have placed the issues firmly in the broader context of the relationship between our species and the others which share this planet with us...As they argue it is possible for tourists and the travel and tourism sector to take and exercise responsibility to drive change, Carr and Broom's text helps us to understand the issues and the context and to make better-informed choices." Harold Goodwin Responsible Tourism Partnership Animals are among the most sought after tourist attractions and the impact on them is a matter of concern to an increasing number of people. Tourism and Animal Welfare uniquely addresses the issue of animal welfare within the tourism experience. It explores important foundations such as the meaning of 'animal welfare' and its relation to ethics, animal rights and human obligations to animals. It also explores the nature and diversity of the position and role of animals within tourism. 'Tales from the front line' is the section of the book that provides the reader with the views and experiences of animal welfare organisations, individual leaders, tourism industry organisations and operators, and academic experts. These case studies and opinion pieces will encourage the reader to consider their own position regarding animals in tourism and their welfare. The book: · is written by an authoritative author team that draws from the fields of tourism studies (Neil Carr) and animal welfare science (Donald Broom); · contains 14 case studies written by internationally recognised experts and iconic individuals in the field of animal welfare; · is written in an engaging style and features full colour illustrations. From students and academics to vets and those working within the tourism industry, this book will provide an engaging and thought-provoking read. It will also appeal to those with an interest in animal welfare, particularly in relation to the tourism industry.Table of Contents1: Introduction PART I: A CONCEPTUAL AND HISTORICAL FOUNDATION 2: Animal Sentience, Ethics and Welfare 3: The Position of Animals in Tourism 4: Animal Welfare and Tourism: Are the Aims Mutually Exclusive or Potentially Inclusive? PART II: TALES FROM THE FRONT LINE: ANIMAL WELFARE ORGANIZATIONS AND ANIMAL TOURISM PROVIDERS 5: Public Aquariums in the 21st Century – What’s Next, Before It’s Too Late? 6: A Tale of Two Zoos: Tourism and Zoos in the 21st Century 7: A Comparison of Tourism and Food-provisioning Among Wild Bottlenose Dolphins at Monkey Mia and Bunbury, Australia 8: The Tourism Industry and Shark Welfare 9: Tourism, Wildlife Conservation and Animal Welfare 10: Managing Tourism’s Animal Footprint 11: Elephants and Tourism 12: Lessons from Winnie-the-Pooh: How Responsible Bear Tourism Can Teach Us Respect and Compassion, and Benefit Bears 13: Donkeys and Mules and Tourism 14: Cats and Dogs International 15: Animal Welfare – Driving Improvements in Tourism Attractions 16: Animal Welfare and Tourism: The Threat to Endangered Species 17: Sport Hunting Tourism 18: Ethical Hunting PART III: 19: The Future and Moving Forward Together

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Book SynopsisMost discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience, including: · The psychological process of the formation or creation of a visitor's experiences · Psychological aspects of tourism experiences such as attention, emotion, memory and mindfulness · Pre-stage experience: customer inputs such as knowledge, myths, values and memories from previous travel · On-site experience: co-creation processes · Post-stage experience: immediate and long term outcomes including happiness and well-being · Experience design cases Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.Table of ContentsPart I: Creating Memorable Experiences – Theories And Framework 1: Introduction: Creating Memorable Experiences 2: How Psychology Can Stimulate Tourist Experience Studies 3: Tourism Experience: A Review Part II: Pre-Experience Stage: Customer Inputs 4: Exploring Experience and Motivation Using Means-End Chain Theory 5: Experiential Decision Choice Part III: On-Site Experience 6: Attentive Tourists: The Importance of Co-creative Experiences 7: The Elicitation of Emotions 8: Measurement of Visitors’ Emotion 9: Innovative Approaches to Researching Consumer Experience: An Evaluation and Comparison 10: Perceived Value of Destination Experiences in Zhouzhuang, China Part IV: Post-Experience Stage: Outcomes 11: Well-being Benefits from Mindful Experiences 12: Motivational Satisfaction and Emotional Outcomes from Experiences 13: The Meaning of a Destination Experience in Zhouzhuang, China 14: Sharing Tourism Experiences: Literature Review and Research Agenda Part V: Experience Design Cases 15: Slow Food Tourism: Preferences and Behaviours 16: Perceptions of the Trinidad Carnival Experience from International Travel Bloggers Part VI: Conclusion 17: Conclusion: Where To From Here?

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Book SynopsisTravellers today face many challenges from risk and safety issues. Focusing in particular on risk and safety issues faced by visitors to holy sites, this book looks at the unique challenges raised, where annual religious festivals are commemorated with mass gatherings lasting for days and large crowds require detailed disaster management plans. Beginning with a general section on risk management, covering areas such as disaster management, terrorism, crime and security, the book then delves deeper into specific issues and challenges. It reviews important topics such as understanding the behaviour of crowds, how to perform a risk assessment for a sacred space, and travelling in what some would regard as an increasingly hostile world. Examining critically all risk and safety challenges in this area of management, the book: - Includes a full section of global case studies, as well as discussion questions for each chapter, encouraging readers to translate theory into good practice. - Offers critical thinking on risk, vulnerability and long-term development for mass gatherings. - Covers the importance of disaster management practices and offers practical advice for ensuring attendees' safety. Mitigating risk at mass gathering events and festivals is an area that still needs further research, but this book brings together current thought and provides a valuable reference for those studying religion, tourism and events, as well as event organizers, emergency and hospital services, and local authorities.

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Book SynopsisThe Asia-Pacific region is considered the world's religious core, with the greatest number of pilgrims and travellers to religious events for both international and domestic tourism. It is estimated that there are approximately 600 million national and international religious and spiritual voyages in the world, of which over half take place in Asia. This book focuses on tourism and sacred sites in Asia. Contemporary case studies of religious and pilgrimage activities provide key learning points and present practical examples from this 'hub' of pilgrimage destinations. They explore ancient, sacred and emerging tourist destinations and new forms of pilgrimage, faith systems and quasi-religious activities. It will be of interest to researchers within religious, cultural, heritage and Asian tourism. Key features include: - An Asian perspective on a growing area of tourism. - Case studies from across the continent. - Full-colour images of pilgrimage sites and key destinations bring the topic to life.Table of Contents1: Religious Tourism and Sacred Sites in Asia 2: The Rise of Heritage and Religious Tourism to Sacred Sites in Oman 3: Entrepreneurship for Religious Tourism in Mumbai, India 4: Spiritual Tourism in Sufism in South Asia 5: Religious Tourism in Azerbaijan: Current Challenges 6: The Sacred in Caves and Mountains: Animist and Christian Interfaces in the Philippines 7: Religious Tourism in the Ideological Framework of Chinese Tourism Education 8: Religious Tourism: The Beginning of a New Era with Special Reference to India 9: Pilgrimage and Historical Tourism on West Java: Learning about History 10: To Own the Sacred, to Control the People: Maha¯bodhi Temple Complex, Bodhgaya¯, India 11: Branding the Buddha’s Birthplace: Exploring Nepal’s Potential to Become a Destination of Global Buddhist Tourism 12: Religious Migrations in Contemporary Central Asia 13: Religious Festival in Tourism: A Comparative Perspective of the Aobao Festival 14: To Brand Gandhara, the Ancient Buddhist Centre: Pakistan’s Potential to Develop Buddhist Tourism 15: Nankana Sahib as ‘A Symbol of Religious Coexistence’ 16: The Destination Marketing Development of Religious Tourism in Uzbekistan: A Case Study 17: Religion and Religious Tourism: A Case Study of Kerala

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Book SynopsisContemporary and challenging, this thought-provoking book outlines a number of the key dilemmas in animal welfare for today's, and tomorrow's, world. The issues discussed range from the welfare of hunted animals, to debates around intensive farming versus sustainability, and the effects of climate and environmental change. The book explores the effects of fences on wild animals and human impacts on carrion animals; the impacts of tourism on animal welfare; philosophical questions about speciesism; and the quality and quantity of animal lives. The welfare impacts of human-animal interactions are explored, including human impacts on marine mammals, fish, wildlife, and companion and farm animals. Animal Welfare in a Changing World provides: Concise, opinion-based views on important issues in animal welfare by world experts and key opinion leaders. Pieces based on experience, which balance evidence-based approaches and the welfare impacts of direct engagement through training, campaigning and education. A wide-ranging collection of examples and descriptions of animal welfare topics which outline dilemmas in the real world, that are sometimes challenging, and not always comfortable reading. This is a 'must-read' book for animal and veterinary scientists, ethologists, policy and opinion leaders, NGOs, conservation biologists and anyone who feels passionately about the welfare of animalsTable of Contents1: Habitat Loss: Changing How Animals Think? 2: Whale Entanglement – a 21st-century Challenge in the Ocean 3: The Welfare Effects of PCBs in the Ocean 4: The Fence – the Welfare Implications of the Loss of the True Wild 5: Trophy Hunting and Animal Welfare 6: Carry on Carrion: the Fall of the Scavenger 7: Restoring What We Have Destroyed: Animal Welfare Aspects of Wildlife Conservation, Reintroduction and Rewilding Programmes 8: Intensification – the Pressures of Volume 9: Welfare Challenges: Feedlot Cattle 10: Public Opinion and the Retailer: Driving Forces in Animal Welfare? 11: Vertebrate/Invertebrate – When Do We Start Caring? 12: Animal Welfare at Slaughter – a Level Global Playing Field? 13: Precision Livestock Farming: the Future of Livestock Welfare Monitoring and Management? 14: The Paradoxical World of the Dog 15: Animal Experience of Domestication 16: Better to Have Lived and Lost – the Concept of a Life Worth Living 17: If Fishes Feel Pain, What Should We Do? 18: Anthropomorphism: Faulty Thinking or Useful Tool? 19: Speciesism 20: Longevity and Brevity – Is Death a Welfare Issue? 21: Promises and Challenges of Big Data Associated With Automated Dairy Cow Welfare Assessment 22: Animal Welfare: Information in a Changing World 23: Licensed to Harm 24: Animal Watching in Tourism 25: The Rise of the Inclusive Approach to Change in Animal Welfare 26: Animal Welfare Protection in the Face of Shrinking Public Resource

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Book SynopsisContemporary and challenging, this thought-provoking book outlines a number of the key dilemmas in animal welfare for today's, and tomorrow's, world. The issues discussed range from the welfare of hunted animals, to debates around intensive farming versus sustainability, and the effects of climate and environmental change. The book explores the effects of fences on wild animals and human impacts on carrion animals; the impacts of tourism on animal welfare; philosophical questions about speciesism; and the quality and quantity of animal lives. The welfare impacts of human-animal interactions are explored, including human impacts on marine mammals, fish, wildlife, and companion and farm animals. Animal Welfare in a Changing World provides: Concise, opinion-based views on important issues in animal welfare by world experts and key opinion leaders. Pieces based on experience, which balance evidence-based approaches and the welfare impacts of direct engagement through training, campaigning and education. A wide-ranging collection of examples and descriptions of animal welfare topics which outline dilemmas in the real world, that are sometimes challenging, and not always comfortable reading. This is a 'must-read' book for animal and veterinary scientists, ethologists, policy and opinion leaders, NGOs, conservation biologists and anyone who feels passionately about the welfare of animalsTable of Contents1: Habitat Loss: Changing How Animals Think? 2: Whale Entanglement – a 21st-century Challenge in the Ocean 3: The Welfare Effects of PCBs in the Ocean 4: The Fence – the Welfare Implications of the Loss of the True Wild 5: Trophy Hunting and Animal Welfare 6: Carry on Carrion: the Fall of the Scavenger 7: Restoring What We Have Destroyed: Animal Welfare Aspects of Wildlife Conservation, Reintroduction and Rewilding Programmes 8: Intensification – the Pressures of Volume 9: Welfare Challenges: Feedlot Cattle 10: Public Opinion and the Retailer: Driving Forces in Animal Welfare? 11: Vertebrate/Invertebrate – When Do We Start Caring? 12: Animal Welfare at Slaughter – a Level Global Playing Field? 13: Precision Livestock Farming: the Future of Livestock Welfare Monitoring and Management? 14: The Paradoxical World of the Dog 15: Animal Experience of Domestication 16: Better to Have Lived and Lost – the Concept of a Life Worth Living 17: If Fishes Feel Pain, What Should We Do? 18: Anthropomorphism: Faulty Thinking or Useful Tool? 19: Speciesism 20: Longevity and Brevity – Is Death a Welfare Issue? 21: Promises and Challenges of Big Data Associated With Automated Dairy Cow Welfare Assessment 22: Animal Welfare: Information in a Changing World 23: Licensed to Harm 24: Animal Watching in Tourism 25: The Rise of the Inclusive Approach to Change in Animal Welfare 26: Animal Welfare Protection in the Face of Shrinking Public Resource

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Book SynopsisLocal-level pilgrimages, when based on strong expressions of faith, can have a much wider local, regional and international appeal. It has been estimated that pilgrims and religious tourists number around 330 million per year, meaning development of these faith identities can help drive destination visitation and regional development. This book explores the central role of ordinary people in the popularisation of faith-based practices, thus illustrating religious tourism as an expression of cultural identity. Focusing on the interrelationship of cultural groups and the overall formation of culture and society, this book: - Uses a range of multidisciplinary, sociological and ethnographic studies to illustrate the evolution of pilgrimage sites and saints. - Includes practical case studies and illustrations of religious tourism and pilgrimage development from a variety of international perspectives. - Provides a selection of discussion questions for each chapter, encouraging readers to engage with further study and investigation of these important issues. An invaluable review of cultural identity and faith, this book delivers to scholars, students and local policy makers a collection of current perspectives on the growth, development and evolution of faith practices surrounding contemporary and historical sites and saints.Table of ContentsPart 1: From Local to International, the Development of Devotion 1: Introduction: Local Identity and Transnational Cults 2: Continuity from Local Cult to ‘Accepted’ Ritual 3: Developing Pilgrimage Itineraries: The Way of St Francis in Umbria as Case in Point 4: Pilgrimage, Religious Tourism and Heritage in Calabria 5: Fighting for the Saint: Ritual Rivalries in Traditional Pilgrimages Part 2: Popular Pilgrimage Development 6: Chinese Migrations and Pilgrimages around Prato (Italy) and Wenzhou (China) 7: Globalizing Romani Culture: The Pilgrimage to the Sea in Les-Saintes-Maries-de-la-Mer (France) 8: The Cult of Señor de los Milagros of Peruvians in Italy 9: Cultural Diversity in a Local French Pilgrimage 10: Mixing Sport and Religion in the Landes Area of France 11: An Ethnology of the Foreign Traveller to the Shrine of St Nicholas of Bari, Italy Part 3: Focus on Saint Rita 12: Healing Tourists with Religion: Saint Rita’s Cult in Poland 13: A Transnational Cult: St Rita of Cascia 14: Saint Rita of Cascia: An Evolving Devotion in Dublin’s Inner City 15: Conclusion 16: Discussion Questions

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Book SynopsisHeritage is a growing area of both tourism and study, with World Heritage Site designations increasing year-on-year. This book reviews the important interrelations between the industry, local communities and conservation work, bringing together the various opportunities and challenges for different destinations. World Heritage status is a strong marketing brand, and proper heritage management and effective conservation are vital, but this tourism must also be developed and managed appropriately if it is to benefit a site. As many sites are located in residential areas, their interaction with the local community must also be carefully considered. This book: - Reviews new areas of development such as Historic Urban Landscapes, Intangible Cultural Heritage, Memory of the World and Global Geoparks. - Includes global case studies to relate theory to practice. - Covers a worldwide industry of over 1,000 cultural and natural heritage sites. An important read for academics, researchers and students of heritage studies, cultural studies and tourism, this book is also a useful resource for professionals working in conservation, cultural and natural heritage management.Table of Contents1: World Heritage Sites – An Introduction 2: Heritage Management and Conservation Activities at World Heritage Sites 3: Tourism Development at World Heritage Sites 4: Tourism Marketing at World Heritage Sites 5: Local Communities in and around World Heritage Sites 6: The Economic Impacts of World Heritage Site Designation on Local Communities 7: The Sociocultural Impacts of World Heritage Site Designation on Local Communities 8: The Environmental Impacts of World Heritage Site Designation on Local Communities 9: Contemporary Developments in and around World Heritage Sites and Their Implications 10: Reflection (Summary)

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Book SynopsisThe modern-day world faces a hostile climate, depleted resources and the destruction of habitats. The dream that growth will lead to a materialistic utopia is left unfulfilled by a lack of ecological and economic capacity. The only choice is to find alternatives to increased growth, transform the structures and institutions currently shaping the world, change lifestyles and articulate a more credible vision for the future and lasting prosperity. As a reaction to the problems accrued by capitalism, new development approaches such as the concept of degrowth have evolved. Degrowth in Tourism explores newly-emerging development and philosophical approachesthat provide more equity for host communities and offer a low-carbon future by looking at alternatives to the classic models of development and applying the concept of degrowth in a tourism context. Proposing that we need to shift tourism research from models which prioritize commodified tourism experiences to those that offer alternative decommodified ones, this book: - Provides topical analysis and illustrates the key themes of degrowth; - Discusses the relationship between tourism and degrowth from both a historic perspective and through contemporary patterns of activity; - Includes international examples and case studies to translate theory into practical new approaches. A comprehensive review of the subject, this book will be of great interest to researchers and practitioners within tourism, development, environment and economics, as well as those specifically studying degrowth.Table of Contents-: Preface 1: Introduction 2: Development Theories and Paradigms and their Applicability in Tourism: The Need for a New Paradigm 3: Degrowth Alternatives in Tourism 4: Limits to Growth, Social Movements and the Main Principles of Degrowth-inspired Travelling 5: Alternative Travel Lifestyles, Degrowth and Freedom-seeking 6: Impacts of Degrowth in Tourism 7: Moving towards Degrowth-inspired Traveling

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Book SynopsisManaging Religious Tourism provides a global view of the tools and resources used in demand and supply management, in the context of pilgrimage and religious tourism. With a focus on toolkits and best practices, the book reinforces the quality of service provision and offers a reflection on consumers' perspectives and what drives their purchasing decisions with regards to a variety of destinations. These central themes are complemented by an understanding of management responses to consumer behaviour and mobility, accessibility, individualism and tourism for both sacred and secular purposes. The book also examines the ways in which networks, partnerships and the conceptual stakeholder approach can be employed by religious tourism suppliers working with destination management organisations. The text promotes sustainable development and a triple bottom line focus, with all chapters supporting policy for framing development. Key features include: - Global perspective on tools as well as management approaches and techniques. - Emphasis on sustainability in connecting sacred and secular consumers. - Focus on promoting learning and development within this important tourism sector.Table of Contents1: Introduction Part I: Theory 2: Managing the Sacred: A Governance Perspective for Religious Tourism Destinations 3: Innovation, Religion and Managing Value Creation: The World Heritage Site of the ArchAbbey of Pannonhalma, Hungary 4: Managing St John’s – Working for the Greater Good Part II: Best Practice 5: Managing Visitors at Sacred Sites: The Case of Montserrat 6: Best Practice and Sacred Site Management: The Case of Temple Square in Salt Lake City, Utah 7: Tackling the Problems of Deficient Data when Planning for Religious Tourism Management 8: Issues and Approaches in Managing Visitors to Pagan Sacred Sites Part III: Case Studies 9: Analysis of Territorial Development and Management Practices along the Way of St James in Galicia (Spain) 10: Managing Cultural Shift Within Religious Sites in UK and the Role of the Performing and Visual Arts as Transforming the Experiences of Visitors 11: Implications for Managed Visitor Experiences at Muktinath Temple (Chumig Gyatsa) in Nepal: A Netnography 12: The Impact of Development of Religious Tourism on the Host Community – A Case Study of Mount E’mei in China 13: Strategic Project Manresa 2022: Using Religious Tourism as a Keystone for the Revitalization of a Non-touristic and Non-religious City 14: Toolkit: Managing Relationship Marketing with Sacred and Secular Consumers

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Book SynopsisThere is evident lineage between the concepts of teaching English as a foreign language (TEFL) and tourism, represented through evocative marketing material, the commoditisation of the TEFL product, teacher motivations and experiences. Yet, to date there has been no recognition of these links within industry or academia. This book introduces the concept of 'TEFL tourism', outlining the scale of the sector and the rapid commercialization of TEFL teaching across the world, locating it as an emerging form of niche tourism. The text outlines the organisation types and geographical locations, emphasizing the commodification of English language teaching. It also outlines the types of TEFL tourists, the complexities of international education, links with various tourism forms and sustainability considerations of the industry. Key features include: - The first book of its kind - Case studies throughout add context to the theoretical presentation of the industry - Presents relevant industry statistics - Addresses sustainability and stakeholders. The book will appeal to tourism academics and students, in particular those with interests in educational and volunteer tourism as well as sustainable tourism and commodification.Table of Contents1: Introduction 2: The Global TEFL Tourism Industry 3: TEFL Tourism as a Form of Niche Tourism 4: The Commodification of TEFL in the Context of Tourism 5: The Education Paradox 6: The Sustainability of TEFL Tourism 7: The TEFL Tourist: Who, What and Why? 8: The Future of the Industry

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Book SynopsisReviewing peace and reconciliation, secular pilgrimages, and international perspectives on sacred journeys, this book offers the reader an opportunity to encounter multiple voices and viewpoints on one of the most ancient practices of humankind. With an estimated third of all international travellers now undertaking journeys anticipating an aspect of transformation (the hallmark of pilgrimage), this book includes both spiritual and non-spiritual voyages, such as journeys of self-therapy, mindfulness and personal growth. It also: - Provides a multidisciplinary perspective, covering themes such as gender, human rights, equality, the environment, peace, history, literature, and politics - Reflects the rich diversity and multiple meanings of pilgrimage through an international writer team spanning four continents - Includes case studies of pilgrimage in action from around the world An innovative and engaging addition to the pilgrimage literature, this book provides an important resource for researchers of religious tourism and related subjects.Table of ContentsIntroduction: The Many Voices of Pilgrimage and Reconciliation Part I: Peace, Human Rights and Justice Chapter 1: Pilgrimages and Peace-Building on the Global Stage Chapter 2: Pilgrimages of Transformation and Reconciliation: Maori and Pakeha Walking Together in Aotearoa New Zealand Chapter 3: ‘Sheaves of Corn in an Autumn Field’: The ‘Hungry’ Walk to Delphi Lodge Chapter 4: (Re)Walking Stories: Pilgrimage, Pedagogy and Peace Chapter 5: Pilgrimage, Bhakti and Identity: A Study of Maharashtrian Vari Part II: Reconciliation Within Chapter 6: Circling Centre, Finding Our Way Home:Circumambulation Pilgrimages around Iona, Mount Tamalpais and Labyrinths Chapter 7: Pilgrimage and Reconciliation: Crossing Boundaries to Transcend Them Chapter 8: A Yogic Journey: Exploration of Yoga Practice and Philosophy Chapter 9: Pilgrimage Walking as Green Prescription Self-Therapy? Chapter 10: The Social Self on Pilgrimage: Intercession and Mediation Part III: Religious and Secular Perspectives Chapter 11: Let Us Be Human: Wittgenstein and Philosophical Pilgrimage Chapter 12: The Pilgrimage to the Mausoleum of Sidi Shaykh Chapter 13: Travel and/or Pilgrimage as Inquiry and Introspection: A Personal Narrative of an Atheist Chapter 14: The Pilgrim’s Two Economies: Greek Convent Pilgrimage and Economic Crisis Chapter 15: ‘My Heart Wouldn’t Accept the Advice’: Paths to Self and Community in Alevi Poetry

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Book SynopsisThe third edition of Tourism Information Technology provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, food service, destinations, attractions, events and entertainment. Fully updated throughout and organised around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision-making before their trip, during their travels and at the destination. The book: - Provides comprehensive and up to date coverage of all key topics in tourism information technologies. - Covers new areas, such as augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowd-sourcing for sustainability, online reputation management and big data. - Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites. Accompanied by online resources, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.Table of ContentsPART I: Understanding Tourism Information Technology 1: Introduction to Tourism and Information Technology 2: The Digital Tourism Landscape PART II: Looking and Booking 3: Travel Intermediaries and Information Technology 4: The Internet and the Tourist 5: Social Media and Tourism PART III: Traveling 6: Mobilities and Information Technology 7: Aviation and Information Technology 8: Surface Transport and Information Technology PART IV: Staying And Playing 9: Hospitality Information Systems 10: Technology-enabled Visitor Experiences 11: Destination Management and Smart Destinations PART V: Issues And Trends 12: Sustainable Tourism and Information Technology 13: The Future of Information Technology and Tourism

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Book SynopsisIslamic tourism is not purely motivated by religion; it also includes participants pursuing similar leisure experiences to non-Muslims, within the parameters set by Islam. Destinations are therefore not necessarily locations where Shari'a or full Islamic law is enforced. Demand for Islamic tourism destinations is increasing as the Muslim population expands, with the market forecast to be worth around US$238 billion. This book explores the ever-widening gap between the religious, tourism, management and education sectors. It provides practical applications, models and illustrations of religious tourism and pilgrimage management from a variety of international perspectives, and introduces theories and models in an accessible structure. The book: - Includes a range of contemporary case studies of religious and pilgrimage activities. - Covers ancient, sacred and emerging tourist destinations. - Reviews new forms of pilgrimage, faith systems and quasi-religious activities. This book offers an engaging assessment of the linkages and interconnections between Muslim consumers and the places they visit. It provides an important analysis for researchers of religious tourism, pilgrimage and related subjects.Table of ContentsPart 1: Theoretical Framework and Development of Islamic Tourism 1: Introduction to Islamic Tourism 2: Islamic Tourism: The Role of Culture and Religiosity 3: Religion and Islamic Tourism Destinations 4: Marketing Approaches and Problems of Islamic Destinations Part 2: Management and Development of Destinations 5: The Impact of Hajj Satisfaction on Islamic Religious Commitment: A Theoretical Framework 6: Islamic Tourism and Use of Social Media 7: Islamic Customer Relationship Marketing (ICRM) and Inspirations for Religious Tourism 8: The Impact of Umrah Quality Attributes on Religious Tourist Loyalty in Saudi Arabia 9: Sufi Tourism: The Impact of Sufi Heritage on Islamic Religious Tourism Part 3: Challenges and Issues – Global Case Studies 10: Religious Tourism in the Sultanate of Oman: The Potential for Mosque Tourism to Thrive 11: An Opportunity Unexploited: A Pilgrim’s Observations on the Potential of Muslim Pilgrimage (Hajj) 12: Halal Tourism: Insights from Experts in the Field 13: Battlefield Tourism: The Potential of Badr, Uhud, and the Trench (Khandaq) Battles for Islamic Tourism 14: Holy Foods and Religious Tourism: Konya and Mevlevi Cuisine 15: The Halal Tourism: A Business Model Opportunity 16: Religious Practices and Performance in Syrian Shi’ite Religious Tourism 17: Constructs of Foot Pilgrimage in Islam: The Case of Arbaeen Ziyara 18: Tablighi Jamaat: A Multidimensional Movement of Religious Travellers

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Book SynopsisThis book reviews tourist motivations for making religious or spiritual journeys, and the management aspects related to them. It explores sacred journeys across both traditional religions such as Christianity and Islam, and newer forms of pilgrimage, faith systems and quasi-religious activities such as sport, music and food. Demonstrating to the reader the intrinsic elements and events that play a crucial role within the destination management process, it provides a timely re-assessment of the increasing interconnections between religion and spirituality as a motivation for travel. The book: - Includes applications, models and illustrations of religious tourism and pilgrimage management for converting theory into good practice; - Addresses theories of motivation and why travel to religious destinations has increased; - Explores key learning points from a selection of international case study perspectives. Providing researchers and students of tourism, religious studies, anthropology and related subjects with an important review of the topic, this book aims to bridge the ever-widening gap between specialists within the religious, tourism, management and education sectors.Table of ContentsPART 1: INTRODUCTION TO SPIRITUAL AND SACRED JOURNEYS 1: Introduction to Spiritual and Religious Journeys 2: The Role of Ritual in Sacred Journeys 3: Motivations of the Pilgrim to Attend the Annual Pilgrimage of Hajj 4: Islamic Motivation for Tourism and Contradictions of the American Tradition 5: From Spiritualism to a New Paradigm in Tourism: Spiritual Tourism and Motivations PART 2: MANAGING MOTIVATIONAL ELEMENTS OF SPIRITUAL JOURNEYS 6: The Selfie in Islamic Pilgrimages as a Communication Tool in Hajj and Umrah 7: Spiritual Motivation for Religious Tourism Destinations 8: Pilgrim Tourist Motivations in Religious Heritage, Culture and Art 9: Diminishing Religious Cultural Heritage of Holy Makkah and Medina due to Commercialization of the Sacred Event 10: Managing the Physical Environment of the Sacred Tourist Destination PART 3: INTERNATIONAL CASE STUDIES OF SPIRITUAL JOURNEYS 11: Motivations to Visit Sacred Historical Objects: the Lindisfarne Gospels’ Visit to Durham 2013 – a Sacred Journey? 12: Visiting with a Mission(ary) – Engaging with Stakeholders at New Zealand Heritage Sites 13: The Pilgrim Goes to the Festival: Changes in Daily Life Caused by the Pilgrimage to the Shrine of Our Lady of the Abadia in Romaria, Brazil 14: Managing Catholic Churches and Sacred Sites for Protestant Visitors to Malta 15: The Ancient Wisdom and Motivation of Shams-i Tabrezi or Analogy of Contemporary Systems Science and Shams-i Tabrezi Ancient Wisdom 16: Inbound and Outbound Religious Tourism in Turkey 17: Walking the Way of St James: Spiritual Journeys to the Cathedrals of Sport

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Book SynopsisDoes tourism empower women working in and producing tourism? How are women using the transformations tourism brings to their advantage? How do women, despite prejudice and stereotypes, break free, resist and renegotiate gender norms at the personal and societal levels? When does tourism increase women's autonomy, agency and authority? The first of its kind this book delivers: A critical approach to gender and tourism development from different stakeholder perspectives, from INGOs, national governments, and managers as well as workers in a variety of fields producing tourism. Stories of individual women working across the world in many aspects of tourism. A foreword by Margaret Bryne Swain and contributions from academics and practitions from across the globe. A lively and accessible style of writing that links academic debates with lived realities while offering hope and practical suggestions for improving gender equality in tourism. Gender Equality and Tourism: Beyond Empowerment, a critical gendered analysis that questions the extent to which tourism brings women empowerment, is an engaging and thought-provoking read for students, researchers and practitioners in the areas of tourism, gender studies, development and anthropology.Table of Contents1: Introduction: Gender Equality and Tourism – Beyond Empowerment 2: Gender Equality and Tourism: The Global Policy Context 3: Feminist Perspectives in the Development of Action Plans for Tourism 4: ‘An Uneasy Truth?’: Female Tourism Managers and Organizational Gender Equality Measures in Portugal 5: Tourism as Empowerment: Women Artisan’s Experiences in Central Mexico 6: Trekking to Women’s Empowerment: A Case Study of a Female-Operated Travel Company in Ladakh 7: Women and Tourism in the Township: Tourism for Empowerment? 8: Journeys of Emancipation: Disrupting Poverty in Nepal 9: Tourism and Women’s Rights in Tunisia 10: Tourism Entrepreneurship and Gender in the Global South: The Mexican Experience 11: Tourism, Dolls and Dreams: The Last Generation? 12: Conclusions: Beyond Empowerment

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Book SynopsisPilgrimage in Practice: Narration, Reclamation and Healing provides an interdisciplinary approach to the topic. It reveals many aspects of the practice of pilgrimage, from its nationalistic facets to its effect on economic development; from the impact of the internet to questions of globalization; from pilgrimage as protest to pilgrimage as creative expression in such media as film, art and literature. - Contests the very definitions of pilgrimage and challenges its paradigms. - Provides multiple perspectives on the subject to give a rounded and comprehensive review. - Covers past and present definitions of the sacred journey, the telling of stories, and historical injustices and their remedies through pilgrimage. Perhaps best understood as a form of heritage tourism or tourism with a conscience, pilgrimage (as with touristic travel) contains a measure of transformation that is often deep and enduring, making it a fascinating area of study. Reviewing social justice in the context of pilgrimage and featuring a diverse collection of interdisciplinary voices from across the globe, this book is a rich collection of papers for researchers of pilgrimage and religious and heritage tourism.Table of ContentsPart I: Grounding Pilgrimage 1: The Experience of Medieval Pilgrims on the Route to Santiago de Compostela, Spain: Evidence from the Twelfth Century Pilgrim’s Guide 2: Pilgrimage: A Distinctive Practice 3: Meshworks, Entanglements and Presencing Absence: Pilgrimages, Eastern Free State-style Part II: Narrating Pilgrimage 4: Pilgrim Writers in Dialogue 5: Medieval Pilgrims in Modern Times: Buñuel’s The Milky Way 6: Richard Burton: Disguise as Journey to the Self and Beyond Part III: Reclaiming Pilgrimage 7: Children’s Processions to Glasnevin: Contestation, Education, Recreation 8: ‘Non-Sacred’ No More: The Pilgrimage Path Crucán na bPáiste and the Re-valuation of Irish Cultural Practices 9: Spain’s Mystical Adventure: Walking in the Footsteps of Teresa of Ávila Part IV: Healing and Reconciling through Pilgrimage 10: Dreaming of Al-Quds (Jerusalem): Pilgrimage and Visioning 11: The Future Generations Ride of the Lakota Sioux 12: Pilgrimage and the Challenging of a Canadian Foundational Myth

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Book SynopsisResearch delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives and interpretations of how tourists, as customers, create value alone and with others. Now updated throughout, Creating Experience Value in Tourism, 2nd Edition provides a clarification of these approaches as well as a practical translation as to how they can work within industry. Including a framework to distinguish among key resources or antecedents of customer value, this new edition: - Introduces the concept of co-creation of value in the tourist experience, looking at the definitions, structures and models available; - Provides a new chapter addressing value creation and resource configuration; - Considers consumer behaviour and factors affecting value creation from both physiological and psychological perspectives; - Introduces a new full colour internal design to aid understanding. Concluding with a summary of the areas for future research, this is a key resource for researchers, particularly those interested in experience value and co-creation, as well as a useful read for students of tourism and related industries.Table of Contents1: Co-creation of Tourist Experience: Scope, Definition and Structure 2: Dynamic Drivers of Tourist Experiences 3: Tourist Experience Value: Tourist Experience and Life Satisfaction 4: Conceptualization of Value Co-creation in the Tourism Context 5: Why, Oh Why, Oh Why, Do People Travel Abroad? 6: Self-congruity Theory in Travel and Tourism: Another Update 7: Moving People: a Conceptual Framework for Understanding How Visitor Experiences can be Enhanced by Mindful Attention to Interest 8: Co-creation of Experience Value: a Tourist Behaviour Approach 9: Authenticity as a Value Co-creator of Tourism Experiences 10: Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline 11: Approaches for the Evaluation of Visitor Experiences at Tourist Attractions 12: Storytelling in a Co-creation Perspective 13: Tourist Information Search: A DIY Approach to Creating Experience Value 14: Co-creation of Value and Social Media: How? 15: Prices and Value in Co-produced Hospitality and Tourism Experiences 16: Value Creation: a Tourism Mobilities Perspective 17: Guide Performance: Co-created Experiences for Tourist Immersion 18: Value Creation and Co-creation in Tourist Experiences: an East Asian Cultural Knowledge Framework Approach 19: Perspectives on Value Creation – Resource Configuration 20: Value Co-creation: Challenges and Future Research Directions

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Book SynopsisWinter tourism has seen increased levels of investment in recent times, in an effort to reduce economic risk, address environmental concerns and adapt to the effects of global warming. New ski destinations are developing and merging with traditional ones to increase spatial distribution, while many established leading resorts are adapting their management models. Climate change adaptation processes are supported by the reduction of CO2 emissions and energy consumption in ski resorts. Current planning challenges include the increasing importance of scenic beauty, nature and sustainable development, as well as snow reliability, snow management and safety issues. Destination planning also requires an in-depth knowledge about ski tourists and their preferences regarding destination choice, which is impacted by many factors including the aging society, changing leisure time habits and new target markets such as China and India. This book is an essential reference for exploring these trends and the different approaches that are employed in the European Alpine region, North America, Scandinavia and Eastern Europe. It: showcases best case examples and good practice regarding environmental management in ski areas; discusses current trends and adaption strategies in winter tourism, with reference to skiers' preferences; and analyses future challenges for the market. It is of particular relevance for academic researchers and practitioners working in tourism and hospitality, especially with a focus on winter destinations; and those interested in consumer behaviour, business and management, recreation, and sustainable tourism development.Table of Contents1: Winter Tourism Introduction: Motivation and Scope of the Book Part I: Winter Tourism Forces and Challenges 2: Winter Tourism Forces and Challenges: Spatial, Socio-Cultural and Economic Issues and Climate Change Adaptation 3: Winter Sport Destinations, Spatial Planning and Protected Areas 4: Winter resorts, Indigenous Rights, and First Nations Planning for Traditional Territories in British Columbia, Canada 5: The Different Shades of Snow - An Analysis of Winter Tourism in European Regional Planning and Policy Documents 6: Winter Tourism in the Alps and the Implications of Climate Change 7: Climate Change Risk Perceptions in Nature-Based Tourism Systems: A Case Study from Western Maine 8: Alpine Winter Tourists’ View on Climate Change and Travel Mobility 9: Climate Change Adaptation – A New Strategy for a Tourism Community: A Case from the Bavarian Alps 10: Economic Relevance of Different Winter Sport Activities Based on Expenditure Behaviour 11: The Knockout-Deal – Pricing Strategies in Alpine Ski Resorts 12: Snow Sports in Schools and its Importance for Winter Tourism – A Descriptive Study in North Rhine Westphalia 13: The Impact of Commercial Snowmobile Guiding on Local Communities 14: Sustainable Winter and Summer Mountain Tourism Destinations: Idealism or Possible Reality? The Perception of the Millennial Generation Regarding Achieving Success of Sustainability of Whistler, BC, Canada Part II: Winter Tourism Experiences 15: Winter Tourism Experiences: Visitor Trends, Preferences and Destination Choice; Diversification of Experience Offers; Segments and Marketing 16: Winter Recreation Trends in the Swedish Mountains – Challenges and Opportunities 17: A Matter of Culture: How cultural differences shape skiing motivation, behaviour and destination choice 18: Winter Visitors’ Perceptions in Popular Nature Destinations in Iceland 19: Winter Recreationist Motivations: Motorised, Non-Motorised and Hybrids 20: Alternative Outdoor Activities in Alpine Winter Tourism 21: Winter Tourism Management and Challenges in the Tatra National Park 22: Chinese Guests in Alpine Destinations – What are They Looking for? A Case Study from Switzerland Regarding Product Preferences and Landscape Perception 23: The Two-Year Tourist: Lifestyle Migration in Whistler, British Columbia Part III: Winter Tourism Development and Sustainability 24: Winter Tourism Development and Sustainability: Regional Development, Ownership and Infrastructure; Environmental Management and Sustainability; Historical and Future Perspectives, Trends and Implications 25: Development of Downhill Skiing Tourism in Sweden: Past, Present, and Future 26: The Challenges of Sustainability in the Management of Ski Resorts: The Experience of the Dolomites 27: The Role of Cable Cars and Ski Lifts as Key Innovations in the Evolution of Winter Tourism 28: Merging of Ski Resorts, Monopolisation and Changes in Ownership Structures: The Case of Whistler 29: How to Manage Ski Resorts in an Environmentally Friendly Way – Challenges and Lessons Learned 30: Tourism Diversification in the Development of French Ski Resorts 31: Preferences for Renewable Energy Sources Among Tourists in the European Alps 32: A Resort Municipality Without Residents? The Case of Jumbo Glacier Resort in the Purcell Mountains of British Columbia, Canada 33: Winter Tourism and Seasonality in Iceland 34: Safety, Risk and Accidents – Experiences from the European Alps 35: Collaboration and Leadership as Success Factors of a Ski Resort – A Multiple Case Study from Finland 36: Winter Tourism: Lost in Transition? The Process of Transformation and Inertia of the Ski Industry and Places in the French Alps

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Book SynopsisThe environmental quality and popularity of any tourist destination is the outcome of sustained development, shaped by the socio-economic and physical dimensions of the local environment. Protecting the ‘living landscape’ requires recognizing, promoting and developing the links between economic, social and environmental objectives. This book therefore examines the tourism business in terms of ‘greening’ the local economy, people and environment, establishing the green agenda and investigating its application to the tourism sector.Table of ContentsI: Introduction 1: Profile of Tourism Enterprises 2: The Wider Context 3: Resource Management and Operations 4: Supply Chain Management 5: Local Produce, Local Products 6: Demand 7: Access to the Destination and the Enterprise 8: Enterprise: Managers and Owners 9: Barriers to Progress 10: Conclusions 11: Looking to the future

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Book SynopsisThis book examines the evolution of the phenomenon and explores the genesis of overtourism and the system dynamics underlining it. The 'overtourism' phenomenon is defined as the excessive growth of visitors leading to overcrowding and the consequential suffering of residents, due to temporary and often seasonal tourism peaks, that lead to permanent changes in lifestyles, amenities and well- being. Enormous tensions in overtourism affected destinations have driven the intensification of policy making and scholarly attention toward seeking antidotes to an issue that is considered paradoxical and problematic. Moving beyond the 'top 10 things you can do about overtourism', this book examines the evolution of the phenomenon and explores the genesis of overtourism as well as the system dynamics underpinning it. With a rigorous scientific approach, the book uses systems-thinking and contemporary paradigms around sustainable development, resilience planning and degrowth; while considering global economic, socio-political, environmental discourses. This book: - Deconstructs 'overtourism' and considers the many constituent parts that have led to its current conceptualisations; - Presents globally diverse views of overtourism through numerous case studies; - Is written in plain language accessible to readers beyond the academic context. Researchers, analysts, policy makers and industry stakeholders working within tourism as well as those within the private sector, community groups, civil society groups and NGOs will find this book an essential source of information.Table of ContentsIntroduction: Overtourism: An Evolving Phenomenon 1: Venice: An Analysis of Tourism Excesses in an Overtourism Icon 2: Tourist Gentrification of Retail Shops in Palma (Majorca) 3: ‘¿Todos a Galápagos?’ Overtourism in Wilderness Areas of the Global South In Focus 1: Overtourism Is Invading Kyoto 4: Beyond Overtourism: Studying the Entanglements of Society and Tourism in Iceland 5: Responses to Overtourism in Guanacaste (Costa Rica): A Rural Water Conflict Perspective 6: Overcrowded Amsterdam: Striving for a Balance Between Trade, Tolerance and Tourism In Focus 2: Tourism in Africa: Is Overtourism Evident? 7: Public Policies and Tourist Saturation in the Favelas of Rio de Janeiro 8: Short-Term Accommodation and Overtourism in Portuguese Urban Centres 9: My Overloved Town: The Challenges of Growing Up in a Small Coastal Tourist Destination (Byron Bay, Australia) In Focus 3: Brazilian Media Not Yet Concerned with Overtourism 10: Greenland’s Tourism Policy Making and the Risk of Overtourism In Focus 4: Managing Overtourism through a Holistic Lens Afterword: Over Overtourism or Just the Beginning?

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Book SynopsisFrom professional team sports to international events such as the Olympics and Tour de France, the modern sports industry continues to attract a large number of spectators and participants. This book, edited by John K. Wilson and Richard Pomfret, analyzes the economic evolution of sports over the last 150 years, from a pastime activity to a big business enterprise. It begins at a time when entrepreneurs and players first started making money from professional sports leagues, through to the impact of radio and TV in the twentieth century, and on to the present day. Using examples from sports across the world, the chapters cover such important issues as player migration, labor market restrictions, stadium arrangements and the rise and fall of workplace provisions. Unlike most sports economic texts, the contributors featured here provide insights into the historical origins of many practices and policies peculiar to the industry. This historical perspective casts light onto the development of practices, such as labor market regulations and public policies, which have become more prevalent in the modern age.The non-technical, user-friendly nature of this book will appeal to many students, particularly those enrolled in sports economics courses - a field of study which is increasingly common. Academics will also find this book to be a timely reference for their research and teaching.Contributors include: L. Borrowman, A. Carter, J. Cranfield, L. Frost, A.K. Halabi, K. Inwood, A. Kawaura, S. La Croix, M. Lightbody, J.-F. Mignot, R. Pomfret, J.A. Ross, W. Vamplew, J.K. WilsonTrade Review'Sports in the modern era have acquired an unprecedented social significance, a conjuncture that can only be understood through the lens of history of economics. This is an important book that offers a number of significant contributions and shows how the combined wisdom of these two disciplines can put modern sports in their proper context.' --Stefan Szymanski, University of MichiganTable of ContentsContents: 1. Sports Economics and the Sports Industry: Perspectives in Economic History John K. Wilson 2. The Evolution of Professional Team Sports Richard Pomfret 3. The Very Short tenure of Foreign Players in Japanese Professional Baseball, 1951-2004 Akihiko Kawaura and Sumner La Croix 4. An Economic History of the Tour de France, 1903-2015 Jean-François Mignot 5. The Relationship between Crowd Attendance and Competitive Balance – evidence from the SANFL 1920-83 John K. Wilson 6. Ground sharing between Cricket and Football in Australia Lionel Frost, Margaret Lightbody, Abdel K. Halabi, Amanda Carter and Luc Borrowman 7. Workers' Playtime: Developing an explanatory typology of work-associated sport in Britain Wray Vamplew 8. Ethnic Inequality in Professional Sport: A question of discrimination in the National Hockey League draft John Cranfield, Kris Inwood and J. Andrew Ross 9. Epilogue Richard Pomfret Index

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Book SynopsisThis book examines personnel economics within the context of the professional sport industry. Sport is an effective industry in which to empirically test theories of personnel economics, primarily because the employer-employee relationship in sport is much more visible and transparent than in almost any other industry. Researchers benefit from having data on a host of variables pertaining to individual employees (i.e. players), such as their age, race, national origin, and experience. Researchers also have data on each employee's performance, on their salary, and on who their co-workers (teammates) and managers (coaches) are.The chapters are organized around the core functional areas of personnel economics and cover all aspects of the employment relationship in sport - from recruiting and selection, to pay and performance, to work team design. Each chapter contains a thorough literature review that provides the reader with a sense of the breadth and depth of the work being done in the area, and with a sense as to how the literature can move forward, both in a sport and non-sport context. The book is suitable for an advanced undergraduate course right through to a PhD-level field-course in both management and economics. Academic researchers in the fields of sports economics, personnel economics, human resource management, strategic management and sport management will also find the book of interest.Contributors include: D. Berri, C. Deutscher, B. Frick, L.H. Kahane, N. Longley, J.G. Maxcy, J. Prinz, R. Simmons, D. WeimarTrade Review'For his Personnel Economics in Sports, Professor Longley collects a star lineup to bring the hot topic of personnel economics to bear on recruitment, the relationship between pay and performance, and management impacts. I've placed my copy right next to the rest of the important references in sports economics.' --Rodney Fort, University of Michigan, USTable of ContentsContents: Preface 1. An introduction to personnel economics and its application to sport Neil Longley PART I RECRUITING AND HUMAN CAPITAL DEVELOPMENT 2. The failed promise of the draft in the NFL and NBA David Berri 3. The golden generation: the personnel economics of youth recruitment in European professional soccer Joachim Prinz and Daniel Weimar PART II PAY, PERFORMANCE, AND INCENTIVES 4. Determining the drivers of player valuation and compensation in professional sport: traditional economic approaches and emerging advances Christian Deutscher 5. Multi–period contracts as risk management in professional sports Joel Maxcy PART III TEAMWORK, AND THE IMPACTS OF MANAGEMENT 6. Impacts of co-worker heterogeneity on team performance Robert Simmons 7. Pay dispersion and productivity in sports Leo Kahane 8. Magicians, scapegoats and firefighters: the peculiar role of head coaches in professional soccer Bernd Frick Index

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Book SynopsisThe hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include; strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development.Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C. Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L. Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W. Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. WangTrade Review‘The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.' -- American Reference Books AnnualTable of ContentsContents: Part I Setting the stage 1. Human resource management in the hospitality and tourism sector Ronald J. Burke 2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth Julia Christensen Hughes Part II Developing a service quality culture 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry William C. Murray 4. The talent agenda in hospitality and tourism William J. Pallett 5. How to develop hotel brand internalization among hotel employees Catherine Cheung and Tom Baum 6. Leadership in hospitality organizations: Achieving competitive advantage Ronald J. Burke Part III Developing human capital 7. Evolving conceptions of talent management: A roadmap for hospitality and tourism Julia Christensen Hughes and William C. Murray 8. Jobs for the girls? Women’s employment and career progression in the hospitality industry Shelagh Mooney 9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies Andrew Jenkins Part IV Critical employee and organization outcomes 10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice Julia Christensen Hughes 11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes 12. Security and safety: An internal customer perspective Alfred Ogle 13. Gender differences in burnout perceptions: The case of hotel employees Derya Kara and Muzaffer Uysal Part V Human Resource management initiatives 14. Diversity training in the hospitality and tourism industry Juan M. Madera, Camille E. Kapoor and Lindsey Lee 15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Hélène Budworth 16. Benefits of workplace learning in hospitality organizations Ronald J. Burke 17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.Over the last two decades, Service Innovation Studies (SIS) has achieved 15 distinct and important advances. This Research Agenda outlines these major developments, setting out the research priorities in the field. Faïz Gallouj and Faridah Djellal have drawn together an array of renowned contributors to create a multidisciplinary analysis of the topic that illustrates the strength of this research trajectory. International experts in the field of SIS consider the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, gender, ethical issues, religion and public organizations. Moving from an overview of the 15 advances already made, this Research Agenda outlines the 15 main challenges that could structure research over the next decade, distinguishing between societal challenges, organizational and structural challenges, and methodological and didactic challenges.This is an enlightening book for both services and innovation scholars in the fields of economics, management science and public administration who wish to develop further research in SIS.Contributors include: F. Adrodegari, A. Bianchi, F. Djellal, B. Edvardsson, C. Gallouj, F. Gallouj, H. Lagunes, C. Lim, P. Maglio, G. Marin, T. Paschou, M. Perona, J. Reynoso, L. Rubalcaba, N. Saccani, M. Toivonen, B. Tronvoll, L. Wittel, A. ZanfeiTrade Review'This book makes an important contribution that will be most useful to scholars, students and practitioners. It provides a well structured and comprehensive framework of the basic tools that are indispensable to understand the dynamics of innovation in the knowledge intensive service industries that are at the core of advanced economies.' --Cristiano Antonelli, University of Turin and Fellow of the Collegio Carlo Alberto, Italy'Service innovation is now recognised as a critical phenomenon in contemporary economies. The distinguished contributors to this collection highlight major themes in the research literature that has sought to explicate this multifaceted topic, bring fresh perspectives to bear on complex and often contentious issues, and identify important approaches for future study and practice.I strongly recommend this timely and provocative book!' --Ian Miles, University of Manchester, UK'This book represents an important initiative in the refocusing of innovation toward the very heart, though often ignored aspect, of value creation - service. It brings together some of the best thinkers in the service-innovation intersection to address the challenges and issues related to this essential refocusing process. I highly recommend it.' --Stephen L. Vargo, University of Hawai'i, USATable of ContentsContents: 1. Fifteen challenges for service innovation studies Faridah Djellal and Faïz Gallouj 2. Services, service innovation and the ecological challenge Faridah Djellal and Faïz Gallouj 3. Service innovation and social innovation Marja Toivonen 4. Service innovation in developing economies Luis Rubalcaba, Héctor Lagunes and Javier Reynoso 5. An ecosystem perspective on service innovation Bo Edvardsson and Bård Tronvoll and Lars Wittel 6. Innovation and smart service systems Paul P. Maglio and Chiehyeon Lim 7. Service innovation: towards a religious trajectory Camal Gallouj 8. Digital servitization in manufacturing as a new stream of research: a review and a further research agenda Theoni Paschou, Federico Adrodegari, Marco Perona and Nicol Saccani 9. New Perspectives in Public service innovation Annaflavia Bianchi, Giovanni Marin and Antonello Zanfei Index

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Book Synopsis'The notion of governance has gained significant currency and has become an inseparable part of sport organisations' strategies and practices. It is also a widely taught subject in academic institutions. This is an original and well-conceptualized book, which provides a comprehensive examination of governance at different levels of analysis. Written by established scholars, the text represents a great reference source and will complement nicely the library of academics and practitioners alike.'- Vassil Girginov, President, European Association for Sport Management (EASM) 'The timeliness of this Research Handbook is underscored by the fact that the topic of sport governance has become extremely relevant and important but also extremely complex in our time.' - Hallgeir Gammelsæter, Molde Specialized University in Logistics, Norway Recent scandals across the word of sport can be directly related to poor governance. This Research Handbook gathers the state-of-the-art research on sport governance by leading international scholars on various issues across various sports, offering a vital reference point for advancing research. Illustrating different approaches and perspectives such as good governance principles, systemic governance, political governance and network governance, chapters suggest research-informed practical solutions to current problems within sport organisations. Covering sport event governance, business implications, corporate social responsibility for enhancing good governance and extended board management, specific directions for further research are provided for each topic under examination. This is the essential reference for all sport governance researchers. It will also be insightful for sport governing bodies and administrators looking for advice on improving good governance in sport institutions.Trade Review'This important Research Handbook provides a scholarly, conceptually robust and evidenced based approach to critical aspects of sport governance, bringing together an impressive number of original contributions from leading governance researchers from around the world. This Research Handbook will assist readers to better understand the many different ways that governance is conceptualised, operationalised and measured. The complexity, environmental and cultural nuances of governance are highlighted through insightful illustrative case studies, whereby current model and frameworks of sport governance are not merely presented but are challenged and critiqued. This is essential reading for sport management researchers, students and practitioners.' --Tracy Taylor, UTS Business School, Australia'Congratulations to the Editors on compiling a rich and varied range of sport governance research from across the globe. This Research Handbook on Sport Governance collates the work of leading sport governance scholars from around the world providing a diverse and interesting array of views and perspectives on the theory and practice of sport governance. The chapters and information contained in this Research Handbook provide a unique audit of sport governance research to date as well as giving directions for future and necessary work in this domain in the years to follow. May this contribution stimulate further research in sport governance.' --David Shilbury, Deakin University, Australia'Good governance is the essence of good sport, hence it is a matter that demands the attention of everyone from athletes and fans to governing bodies and commercial partners. Yet we are living in an era where the principles of good governance are being challenged, raising numerous questions about its principles, application and management. As such, this is a timely text that addresses many of the most pertinent issues facing sports governance today. If sport is to effectively confront the governance challenges it faces, it is clear that Winand and Anagnostopoulos' Research Handbook must form a central part of our thinking about how we can ensure that sport is governed in an optimal way.' --Simon Chadwick, University of Salford, UKTable of ContentsContents: 1. Research on sport governance: An introduction Christos Anagnostopoulos and Mathieu Winand Part I Principles of good Governance in sport 2. Assessing Sports Governance Principles and Indicators Jean-Loup Chappelet and Michaël Mrkonjic 3. Measuring Governance: the Sports Governance Observer Arnout Geeraert 4. Support the Implementation of Good Governance in Sport (SIGGS): A European Project for National Olympic Committees and National Sport Federations Thierry Zintz and Simon Gérard 5. SATSport Model: An Applied and Adaptive Approach to Grassroot Sport Organisation’ Governance Arrangements Simone Digennaro, Mark Lowther and Antonio Borgogni 6. A Cultural Perspective on Good Governance in Sport Vassil Girginov 7. Embedding Good Governance Principles in Sports Governing Bodies through a Code of Ethics: Opportunities, Pitfalls, and Good Practices Els De Waegeneer and Annick Willem 8. Intersections of Governance and Social Responsibility in Sport Jonathan Robertson, Stefan Walzel and David Shilbury Part II Systemic sport Governance 9. Governance of Sports in Lithuania: Empirical Findings Towards Challenging Implications Vilma Čingienė 10. Evolution and Reformation of China Sport Governance Keyu Li and Graham Cuskelly 11. International Governance of Action Sports: An Organisational legitimacy Perspective Mikhail Batuev and Leigh Robinson 12. The Governance of the Paralympic Movement: An Institutional Perspective Simon Gérard, David Legg and Thierry Zintz Part III Relationships governance in sport 13. Interorganisational Network Governance in Sport Hagen Wäsche and Anna Gerke 14. Breaking Down Barriers: Collaboration in Sport Governance Networks Ian O'Boyle, David Shibury and Lesley Ferkins 15. Examining board-executive relationship in team sport charitable foundations: Unpacking trust building through ‘exchange currencies’ Christos Anagnostopoulos and Mathieu Winand Part IV Sport Event Governance 16. Sport Event Governance Milena Parent and Michael Naraine 17. The governance of legacy in the Olympic Movement: A theoretical framework Becca Leopkey 18. Urban Governance of Non-Mega Sport Events: A Socio-Political Discourse Analysis James Anderson and Marijke Taks Part V SPORT GOVERNANCE AND BusinESSS IMPLICATIONS 19. The Supporter Ownership Governance Model: Empirical Insights from English Football Sara Ward and Dan Parnell 20. The Transformation of German Football Bundesliga Clubs from Members’ Associations towards Corporations and their Governance Implications—the Case of Hamburger SV Stefan Prigge 21. China: Emerging Football Nation, Emerging Governance Issues Simon Chadwick, Ian Gibson and Tao Jiang 22. Olympic Brand Governance: Future Research Directions Benoit Seguin and Gashaw Abeza Part VI Sport Board Governance 23. Strategies for Change: A Presidential Perspective on Governing the NCAA Jimmy Smith 24. What do you mean it hasn’t worked out, yet? The paradoxes of women in sport governance research Larena Hoeber and Sally Shaw 25. The Governance of the Board of National Governing Bodies in High Performance Sport Veerle De Bosscher and Popi Sotiriadou 26. Succession and Good Governance Tracy Taylor and Leigh Robinson 27. Board Dynamics in Nonprofit Sport Organizations: Contemporary Research Directions Shannon Kerwin and Alison Doherty Part VII Reflections 28. Directions for future research in sport governance Mathieu Winand and Christos Anagnostopoulos Index

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Book SynopsisService business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices. Broadening our understanding of services in the world economy, the editors push back the frontiers of current critical thinking by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.Chapters contribute to ongoing debates about the nature and management of service business and the characteristics of service-led economies. Disciplinary perspectives on services, services and core business processes, and the management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia.Designed as an additional text for undergraduates and postgraduate studies, this book will appeal to students and scholars seeking a multi-disciplinary understanding of this increasingly mainstream field.Contributors: L. Andres, U. Apte, J.R. Bryson, C. Chapain, A. Coad, P.W. Daniels, F. Djellal, M. Ehret, J. Frankish, F. Gallouj, R. Greenwood, C. M. Hall, S. Hollis, A. Jones, U. Karmarkar, C.A. Kieliszewski, P.P Maglio, R. Mason, T. Morris, H. Nath, M. O'Mahony, A. Potter, J. Roberts, R. Roberts, L. Rubalcaba, M. Smets, D.J. Storey, P. Strom, J. Sundbo, D.J. Teece, M. Toivonen, R.H. Tsiotsou, J. Wirtz, F.F. Yang, A.G.O. YehTrade Review'This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development of service industries are analyzed, as are managerial and innovation issues. The book is a much needed supplement to the current widespread focus on service marketing and Service Dominant Logic. It is highly recommended to all academics, students and practitioners dealing with service business and industrial policy.' --Jon Sundbo, Roskilde University, Denmark'The Handbook of Service Business by John R. Bryson and Peter W. Daniels would be an excellent source of readings for an advanced undergraduate class or multidisciplinary doctoral seminar on service economics. As a bonus the Handbook includes a wealth of suggestions for future research.' --James Fitzsimmons, The University of Texas at AustinTable of ContentsContents: Preface – The Structure of the Handbook Acknowledgements 1. Service Business – Growth, Innovation, Competitiveness John R. Bryson and Peter W. Daniels PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES 2. Growth and Productivity in EU Service Sectors Mary O’Mahony 3. Service Research and Economic Geography Patrik Ström 4. The New Scientific Study of Service Paul P. Maglio and Cheryl A. Kieliszweski 5. The Role of the Big 4: Commoditization and Accountancy Steve Hollis PART II SERVICES AND CORE BUSINESS PROCESSES 6. Green and Sustainable Innovation in a Service Economy Faridah Djellal and Faïz Gallouj 7. The Three-Stage Model of Service Consumption Rodoula H. Tsiotsou and Jochen Wirtz 8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth Michael Ehret and Jochen Wirtz 9. Measuring Business Activity in the UK Julian Frankish, Richard Roberts, David J. Storey and Alex Coad 10. The Growth of Information-Intensive Services in the US Economy Uday Apte, Uday Karmarkar and Hiranya Nath 11. Service and Experience Jon Sundbo PART III MANAGING SERVICE BUSINESSES 12. The Organization of Service Business Andrew Jones 13. Managing Experts and Creative Talent David J. Teece 14. Globalization of Services Joanne Roberts 15. Internationalisation of Services: Modes and the Particular Case of KIBS Luis Rubalcaba and Marja Toivonen 16. In Pursuit of Creative Compliance: Innovation in Professional Service Firms Timothy Morris, Michael Smets and Royston Greenwood 17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship Management John R. Bryson PART IV UNDERSTANDING SERVICE BUSINESS 18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century? Andrew Potter and Robert Mason 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western Countries Lauren Andres and Caroline Chapain 20. Tourism Services: A Sustainable Service Business? C. Michael Hall 21. Growth and Spatial Development of Producer Services in China Anthony G. O. Yeh and Fiona F. Yang PART V CONCLUSION: A NEW RESEARCH AGENDA? 22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and Opportunities John R. Bryson and Peter W. Daniels Index

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Book SynopsisThis timely book provides a multidisciplinary and comparative analysis of the ongoing terrorist threats against all aspects of air transportation, the effectiveness of the responses, globally, regionally, and nationally, and the continuing challenges to policy makers seeking to achieve a safe and secure global aviation system.The first section provides an overview of the industry?'s characteristics, the economic and regulatory issues shaping the security environment, such as legal frameworks and the role of the private sector in safeguarding passenger and air cargo flights. The second section provides comparative analyses of security policies and practices in several key countries: the United States, Canada, Brazil, Kenya, Israel, Malaysia, Japan and Australia. The book concludes with a comparative analysis of the contemporary state of aviation security policies and practices and its future challenges.Containing extensive interdisciplinary analyses of the main issues and challenges related to all aspects of aviation security, the book will be of great interest not only to scholars, students and practitioners concerned with aviation security, and to institutions that provide courses or programs in aviation management and related fields, but also to anyone dealing with such related topics as terrorism, public policy, transport, urban studies and logistics.Contributors include: H. Avilai, D. Brittin, E. Irandu, T. Prenzler, J. Price, P. Puri, D. Rhoades, F. Rossi Dal Pozzo, M.S. Sandhu, J. Szyliowicz, T. Udagawa, S. Vaithilingam, M.J. Williams, K. Zaidi, L. ZampariniTrade Review'This book is a landmark in the field, providing original reflections and a series of case studies from different countries all over the world. This will be of high value to researchers and practitioners, given the current urgent need to investigate air transport security policies and analyze their (networked) economic impacts at the global, national and regional level.' --Aura Reggiani, University of Bologna, Italy'Its visibility, widespread use, economic value and vulnerability has meant that air transportation has been the subject of numerous attacks over the years. These have taken a diversity of forms and been driven by a variety of motivations. The contributions to this edited book value offer a set of insightful studies not only of the nature of the broad on-going trends in attacks, but also the perspectives of the various actors in both the public and private sector, who have to formulate countermeasures. Because of the uncertainties involved, the tasks of airlines, airports and air traffic control, as well as national and international public bodies, to counter attacks on aviation have been especially challenging. The chapters here offer those new to the subject an excellent overview of the challenges being confronted and the reactions of the aviation sector and public policy makers to them.' --Kenneth J. Button, George Mason University, USTable of ContentsContents: 1. Introduction Joseph S. Szyliowicz and Luca Zamparini PART I Themes, Issues, and Frameworks 2. The Policy Dimensions of Air Transport Security Joseph S. Szyliowicz 3. Economic Issues in Air Transport Security Luca Zamparini 4. International and EU Legal Frameworks of Aviation Security Francesco Rossi Dal Pozzo 5. The Role of the Private Sector for Air Transport Security Jeffrey Price 6. The Challenge of Air Cargo Security Douglas Brittin PART II Policy Applications 7. Aviation Security in the US Joseph S. Szyliowicz 8. Aviation Security Policy in Canada Kamaal Zaidi 9. Safety and Security in Brazilian Aviation Dawna Rhodes and Michael J. Williams 10. Air Transport Security in Israel Hillel Avihai 11. Air Transport Security in Kenya Evaristus Irandu 12. Air Transport Security in Malaysia Priyanka Puri, Manjit Singh Sandhu and Santha Vaithilingam 13. Air Transport Security in Japan Toki Udagawa Hirakawa 14. Aviation Security in Australia Tim Prenzler 15. Conclusions Joseph S. Szyliowicz and Luca Zamparini Index

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Book SynopsisThere have been a number of sporadic and disconnected initiatives to improve knowledge transfer between the tourism academia, government and industry. This volume presents and analyses 17 examples of knowledge transfer from countries around the world to identify future directions for business and government managers and academic researchers. Many of the chapters were presented at the first t-Forum global conference. The chapters emphasise the value from academic leadership in developing cohesion and links amongst small business and government, and the importance of a shared innovative vision beyond individual private and public organization objectives. Successful initiatives rely on the personal characteristics of key stakeholders as well as institutional arrangements, emphasising action learning and challenging traditional academic research processes. Best practice knowledge transfer requires government, industry and academia in partnership engaged in open dialogue and debate for project success. Knowledge transfer provides an opportunity to address unprecedented societal, environmental and technological change and disruption.Trade ReviewThis volume brings together 18 essays on knowledge transfer between tourism academia, government, and industry in countries around the world, many presented at the first Tourism Intelligence Forum (t-Forum) global conference, "Tourism Intelligence in Action," held in May 2015 in Naples, Italy. Tourism, business, economics, and other researchers from around the world discuss academic-led transfer and the importance of small businesses to innovate through the knowledge transfer between themselves and knowledge-institution partners; public-private partnerships for knowledge transfer in terms of the quality of urban planning and life in cities by the sea, developing smart tourism services at the destination level, improving the quality of the tourist experience through intra-destination network relationships and relationship management, the la Comarca de Los Alerces region in Argentina, and good governance models; and new approaches to the knowledge transfer process, such as a new measure of destination quality, the transfer of knowledge through social media, bringing cultural heritage to life through stimulation of the senses, tourism research in academic journals, and the transfer of knowledge through distribution channels. -- Annotation ©2017 * (protoview.com) *Table of ContentsIntroduction 1. Introduction: Tourism Knowledge Transfer Academic lead transfer 2. Experience design: Academic-industry research collaboration for tourism innovation 3. Knowledge transfer: can research centers make a difference? 4. "Best green", a case of synergy between academia and a hotel chain. 5. Knowledge transfer between educational institutions and tourism destination stakeholders: The Reflective Practice-Based Learning approach to Destination Development 6. Knowledge Transfer: Can Research Centers Make a Difference 7. ENTREPRENEURIAL ECOSYSTEMS: knowledge transfer 8. TOURISM KNOWLEDGE TRANSFER IN BRAZIL: The gap between academy and industry. Public- Private partnerships for knowledge transfer 9. Collaborative Marketing Strategy for Tourist Development and Regeneration of the Metropolitan Coast of Naples 10. Tourism Innovation-oriented Public-Private Partnership for the development of smart services at the destination 11. The destination triangle: Towards relational management. 12. Strategic and Participatory Planning in la Comarca de Los Alerces: The process and outcomes 13. Intelligent governance for rural destinations: lessons from a European project. New approaches 14. Measuring the Quality of Destinations: A Portuguese Case Study 15. SOCIAL MEDIA AND KNOWLEDGE TRANSFER IN TOURISM: Implications of the use of social media in business analysis 16. Art, Architecture and Archaeology. Pompeii and Oplontis 17. Knowledge transfer through journals: A Multidimensional Approach in Tourism Research 18. New Tourism Distribution Channels Conclusion 19. Conclusion References

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Original and thought-provoking, this book investigates how creative experiences, interactions, and place-specific dynamics and contexts are shaping the expanding field of creative tourism across the globe. Exploring the evolution of research in this field, the authors investigate pathways for future research that advance conceptual questions and pragmatic issues. Bringing together an array of international perspectives and research approaches, this book investigates the growing synergies between creativity and tourism. Contributors from a variety of disciplines utilize key case studies to examine the development of creative tourism in both the global North and South, including: World Heritage Sites in Malaysia; small communities in Thailand; small town 'creative outposts' in Canada; community-engaged projects in rural Russia; Gangneung, Korea's 'coffee city'; the pioneering creative tourism city of Santa Fe; and a participatory museum in Croatia. Both the growing diversity and scope of creative tourism and the expanding body of literature on this topic makes this timely Research Agenda a vital read for scholars of tourism studies, especially as it offers much-needed suggestions of areas for future research, at doctoral and post-doctoral levels. Tourism policy makers and creative tourism practitioners will also find this a useful read. Contributors: M. Blapp, P. Brouder, M.-A. Delisle, N. Duxbury, M.L. Emmendoerfer, J. Erkkilä-Hill, I. Freitas, R. Gôja, B. Hanifl, M. Hiltunen, D.A. Jelincic, T. Jokela, S.-M. Koistinen, H.d.S. Lopes, M. Matetskaya, O. Matos, S. Miettinen, O. Mitas, M. Pereira, P. Remoaldo, V. Ribeiro, G. Richards, M. Senkic, U.-S. Seo, A. Svyatunenko, S.-H. Tan, S.-K. Tan, T. Vongvisitsin, J. WisansingTrade Review'This fascinating new book with its diversity of authors and international case studies provides fresh insights into the dynamic field of creative tourism. The authors focus on topical themes such as experience design, co-creation, authenticity, transformation, sense of place and sustainability. The work identifies important gaps in research, as well as emphasizing implications for policy and planning.' --Melanie Kay Smith, Hungarian Academy of Sciences and Budapest Metropolitan University, HungaryTable of ContentsContents: 1. Advancing creative tourism research and practice in a dynamic and diversifying context Nancy Duxbury and Greg Richards Part I The creative tourist and creative tourism experiences 2. Nurturing the creative tourist in Malaysia Siow-Kian Tan and Siow-Hooi Tan 3. The role of authenticity in rural creative tourism Manuela Blapp and Ondrej Mitas 4. The value of experience in culture and tourism: The power of emotions Daniela Angelina Jelinčić and Matea Senkić Part II Forms of creative tourism destinations 5. Creative tourism in creative outposts Patrick Brouder 6. Stories of design, snow, and silence: Creative tourism landscape in Lapland Satu Miettinen, Jaana Erkkilä-Hill, Salla-Mari Koistinen, Timo Jokela, and Mirja Hiltunen 7. Coffee tourism as creative tourism: Implications from Gangneung’s experiences U-Seok Seo 8. Montréal: A creative tourism destination? Marie-Andrée Delisle Part III Creative tourism in local development 9. Creative tourism in Santa Fe, New Mexico Brent Hanifl 10. Local impacts of creative tourism initiatives Jutamas (Jan) Wisansing and Thanakarn (Bella) Vongvisitsin 11. The development of creative tourism in rural areas of Russia: Issues of entrepreneurial ability, cooperation, and social inclusion Marina Matetskaya, Alexandra Svyatunenko, and Olga Gracheva 12. Creative tourist regions as a basis for public policy Magnus Luiz Emmendoerfer Part III Creative tourism networks and platforms 13. Good and not-so-good practices in creative tourism networks and platforms: An international review Paula Remoaldo, Olga Matos, Isabel Freitas, Hélder Lopes, Vítor Ribeiro, Ricardo Gôja, and Miguel Pereira 14. Towards a research agenda in creative tourism: A synthesis of suggested future research trajectories Nancy Duxbury and Greg Richards Index

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Book SynopsisConsumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation.This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas.Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world. Contributors include: J.O. Bærenholdt, C.A. Billing, J.R. Bryson, P. Corvo, P. den Hertog, F. Djellal, L. Fuglsang, F. Gallouj, N.N. Grünbaum, M. Janssen, J.F. Jensen, M.-F. Lee, R. Matacena, I. Miles, J.K. Møller, G. Nardelli, L. Rubalcaba, K. Sawatwarakul, A. Scupola, F. Sørensen, J.K. Sørensen, M. Stenger, M. Toivonen, L. UljalaTrade Review'As technological transformation continues to influence service production and consumption, Services, Experiences and Innovation provides key insights on the vital importance of understanding the links between three previously autonomous strands of services research. A distinguished group of European scholars provides excellent state-of-the-art perspectives and analyses as well as constructive ideas for deepening future research, ensuring this book becomes the standard point of reference.' --Peter W. Daniels, University of Birmingham, UKTable of ContentsContents: Preface 1. Integrative perspectives to Service, Innovation and Experience Research Ada Scupola and Lars Fuglsang Part I Systemic Innovation 2. Experience and innovation in services: from human encounters to social building Luis Rubalcaba 3. Fifteen advances in service innovation studies Faridah Djellal and Faïz Gallouj 4. Service innovation – organizational and systemic approaches Marja Toivonen 5. Crossing the frontiers between touch points, innovation and experience design in tourism Metka Stare and Dejan Križaj 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination Pim Den Hertog Part II Practice-based Innovation 7. Decentred practices of innovation in the experience economy Jørgen Ole Bærenholdt 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction Lars Fuglsang 9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach Niels Nolsøe Grünbaum and Marianne Stenger 10. Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components Jørn Kjølseth Møller Part III Technology and Innovation 11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship Linda Ujala and Ada Scupola 12. Services and experiences from Space: Satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth Chloe A. Billing and John R. Bryson 13. The innovative generativity of digital service encounters Anders Henten Anders Henten and Jannick Kirk Sørensen 14. User involvement in business-to-business operational service innovation Giulia Nardelli and Ada Scupola Part IV Experience as Innovation Motor 15. Front-line Employee-Based Experience Innovation in Tourism Jens Friis Jensen and Flemming Sørensen 16. Wake Up and Smell the Coffee: Innovation in the Coffee Shop Experience Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul 17. The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan Paolo Corvo e Raffaele Matacena 18. The Korean online game wave - Development within the experience economy Patrik Ström and Mirko Ernkvist Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Offering a unique collection of established and emerging perspectives on event management, this Research Agenda investigates contemporary themes and innovative methodologies. 10 chapters cover core topics in the current academic debate, exploring the development of event management from a management-oriented field into a multidisciplinary research area. Organised into three parts, the Research Agenda contains international contributions from academics across tourism, geography, management, psychology and sociology fields. Initially tackling events in society, the book moves on to look specifically at the consumer, and finally examines the event organization. Chapters recommend the integration of events in geographical and political contexts, suggesting research agendas for the future that focus on the spectator, the participant and, ultimately, the consumer. Critical reading for management and tourism scholars, this book offers key insights to developing topics in the field. Event practitioners and policy makers will also greatly benefit from reading this.Trade Review'A Research Agenda for Event Management is a new benchmark for illustrating how the subject area has matured into the mainstream of applied research. Students, practitioners and academics will all benefit from reading the various perspectives through which events are analysed, with Donald Getz's ''five challenges'' a notable highlight in showing us the way forward.' --Simon Shibli, Sheffield Hallam University, UK'What happens when the world's leading event management researchers collaborate to bring forth new knowledge? This book conclusively proves, through these great academic minds, that event research is growing stronger and as a result the events industry shall continue to grow from strength to strength.' --Joe Goldblatt, Queen Margaret University, ScotlandTable of ContentsContents: 1. Introduction to a Research Agenda for Event Management Erik Lundberg, Tommy D. Andersson and John Armbrecht Part I Events in Society 2. Re-thinking Event Sustainability Judith Mair 3. The Past, Present and Future of Event Safety Research Morten Thanning Vendelø 4. Event Bidding: A Research Agenda for Major and Mega Sport Events David McGillivray, Daniel Turner and John Lauermann 5. Event Evaluation and Impact Assessment: Five Challenges Donald Getz Part II The Event Consumer 6. Re-thinking the Value of Events for event attendees: Emerging Themes from Psychology Eliza Kitchen and Sebastian Filep 7. Event Experience Research Directions Greg Richards 8. Managing Extraordinary Event Experiences: Understanding Consumer Immersion Lena Mossberg 9. Participant Events and the Active Event Consumer Tommy D. Andersson, John Armbrecht and Erik Lundberg Part III The Event Organisation 10. Revisiting and Advancing the Research Agenda for Event Volunteering Karen A. Smith, Leonie Lockstone-Binney and Kirsten Holmes 11. Knowledge Management in Event and Festival Organisations: Challenges and Future Directions Raphaela Stadler Index

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Book SynopsisBuilding on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies. Table of ContentsContents: 1. Introduction to international service operations management 2. Developing a service operations strategy 3. Service process improvement 4. Leadership and teams in service operations management 5. Service supply and logistics networks 6. Innovation and services development 7. Service operations performance quality 8. Sustainable service operations 9. Service operations performance 10. Not-for-profit and public service operations management 11. Pursuit of simplicity in service operations 12. Digital-service operations management Index

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Book SynopsisBuilding on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies. Table of ContentsContents: 1. Introduction to international service operations management 2. Developing a service operations strategy 3. Service process improvement 4. Leadership and teams in service operations management 5. Service supply and logistics networks 6. Innovation and services development 7. Service operations performance quality 8. Sustainable service operations 9. Service operations performance 10. Not-for-profit and public service operations management 11. Pursuit of simplicity in service operations 12. Digital-service operations management Index

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Book SynopsisSport has the power to change the world.'' Sports Economics Uncut expresses this insight from Nelson Mandela, exploring sports as a fascinating mirror of the world and a powerful agent of change. In this book, Brian Goff covers subjects ranging from the ebb and flow of racial discrimination, to inequality, law enforcement, managers and risky decisions, club membership, and politics. Much more than merely a review or synthesis, this work extends existing perspectives and explores provocative questions such as: how systematic is racial bias in pro sports today? Is all racial segregation in sports due to racial bias? How much are college athletes really worth, and is league parity really optimal? This book highlights the fascinating paradox of the modest revenues spent on sports but the enormous intangible value of it. The author explains how recent evidence of racial bias in sports actually illustrates how much ground has been gained in society on racial matters; how the scandals of college sports are a built-in feature of a world in which football and basketball athletes are worth millions; how athletic skill can vary widely across and within regions and races, and how this can influence positioning decisions; and how managers reflect both traditional economic views of decision making and more recent behavioral views. While drawing from widespread academic studies, this is a lively presentation accessible to a wide audience, with extensive but easy to digest data. Students and scholars of sports economics, as well as those studying sports analysis or related areas, will find it an engaging and eye-opening read.Table of ContentsContents : 1. Why Consumers Wear Sports Gear 2. How MLB Figured Out Its Fans 3. The Road from Robinson to Kaepernick 4. How Markets Penalize Racists, Slowly 5. Segregation with and without Discrimination 6. Throwing Bottles in Cleveland 7. Bill Belichick as Economist 8. Upside Down in the Premier League 9. Big Revenues and Low Profits in College Sports 10. Power and Politics in Sports References Index

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Book SynopsisThe sports sector, apart from being of economic significance in itself, is clearly one that many citizens share a great interest in. It is not mere results, but aspects such as history, statistics, interest in labour markets and finances that often spark people's interest. The characteristics of the sports sector and the data it provides allows economists to cast light on a large number of economic issues facing society. Historical Perspectives on Sports Economics explores a variety of topics, including mega-event analysis, sports governance, anthropometrics, gambling, industrial organisation, infrastructure development and racial issues. The analysis is sufficiently non-technical and will appeal not only to academic economists and students, but to historians and sports enthusiasts as well.Trade Review‘... there is much to recommend the blending of historical and economic method and commentary in this interdisciplinary text.’ -- Ian Henry, The International Journal of the History of SportTable of ContentsContents: Preface 1. Understanding economics through the history of sport John Wilson 2. From Recreational Sports Clubs to Sports Businesses: Bradford and Queen’s Park Football Clubs 1860s-1914 John Dewhirst and Wray Vamplew 3. Home ground advantage: The determinants of sharing versus sole occupied stadium arrangements Richard Pomfret and John K. Wilson 4. Stadium Construction and the Distribution of Winning Percentages in the English and Scottish Football Leagues, 1888-89 to 1938-39 Lionel Frost, Luc Borrowman, Vinod Mishra and Abdel K. Halabi 5. The Rise and Fall (and Rise and Fall) of the Olympic Games as an Economic Driver Victor Matheson 6. The Winter Sports Industry and Winter Olympics in Historical Perspective: From Grenoble 1968 to Albertville 1992 Wladimir Andreff 7. Incomplete Contracting, League Governance, and the Role of the Commissioner in Japanese and North American Professional Baseball Akihiko Kawaura and Sumner La Croix 8. Baseball and Life Expectancy: Evidence from linked historical data Joseph Price, Sebastian Brown, and Jacob Van Leeuwen 9. The Height and Weight of Canadian Major League Hockey Players, 1909–2010 J. Andrew Ross, John Cranfield, and Kris Inwood 10. Beating the Odds: Black Jockeys in the Kentucky Derby, 1870-1911 Michael Leeds and Hugh Rockoff 11. Betting on Sport: History, regulation, measurement Pierre-Charles Pradier 12. Club Survival in the English Premier League: What does it take to survive in the top flight? Jeffrey Chang, Luc Borrowman and Lionel Frost 13. Epilogue - looking forward Index

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Book SynopsisReligious heritage and sacred sites offer an opportunity for visitors to explore a community's cultural knowledge. However, it is important to consider the role of interpretation, meaning, experience and narrative. This book is a timely re-assessment of the increasing interconnections between the management of diversity and religious tourism, and secular spaces on a global stage. It explores key learning points from a range of contemporary case studies on religious and pilgrimage activity; these relate to ancient, sacred and emerging tourist destinations, and new forms of pilgrimage, faith systems and quasi-religious activities. By providing a conceptual framework, the book demonstrates the symbolism of sacred spaces within religious traditions and the relationships developed between them. It offers explanations on how to manage and communicate religious diversity and provides a solid overview of: Religious tourism as a tool for intercultural dialogue; Interpretation of religious heritage for tourism; Cross-cultural contacts. This book will provide a valuable resource for those researching and practising tourism management, pilgrimage and religious tourism.Table of Contents1: Introduction Part 1: Conceptual Approaches 2: The Semantics of the Sacred: A Tool for Interreligious Dialogue 3: The Symbolism of Sacred Space 4: The Symbolism of the Built Temple 5: Images as an Embodiment of the Sacred 6: Bible and Religious Tourism: Some Cultural Proposals 7: Revalorization of Europe’s Natural Areas of Spiritual Value and Pilgrimage Routes: Inspirational Tendencies Part 2: Strategies and Tools for Management 8: Interpretation Tools for Religious Heritage 9: Religious Tourism, Pilgrimage: Manifestation of Peace and Enlightenment in Contemporary Religions with Special Reference to Islam 10: Does a Religious Tourist Need a Guide? Interpretation and Storytelling in Sacred Places 11: Pilgrimage Tourism and Social Media: A Way Forward in the 21st Century? Part 3: Case Studies 12: Transformation of Cultural Identity, Tourism and Intercultural Dialogue: Medieval World Heritage Sites in Serbia between Cultural Monuments and Shrines 13: Llull, a Traveller in the Service of the Faith 14: Taking Part in a Pilgrimage by Hosting Pilgrims 15: The Diachrony of Landscapes: A Way of Sightseeing 16: Future for Religious Heritage and the Benefits of European Cooperation 17: Updating a Romantic View? Ruskin’s Mornings in Florence

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Book SynopsisFully revised, Tourism, 2nd edition covers aspects of tourism from a modern perspective, providing students with a range of theoretical and research-based explanations, supported by examples, case studies and unique insights from industry representatives. The many facets of tourism management are presented in a style that is as relevant for 1st year students as it is for postgraduates. The text offers introductory definitions and detailed discussions of contemporary issues that recognize current teaching practice around the world. Covering topics such as policy and planning, heritage management, leisure management, event management and hospitality management, the book tackles the practical elements of academic tourism such as infrastructure management and economic development, together with other important contemporary issues such as sustainable development and post-tourists. This new edition also features: Updated and new contemporary case studies, including countries such as Egypt, Croatia and The Philippines New material on tourism and sustainability including the SDGs Unions in the travel and tourism sectors Gender issues in travel and tourism Augmented reality and robots Prosumption and co-creation Contributions from professionals working in the tourism industry for a real-world perspective A fresh new layout and full colour text and figures that make it easy to locate information and aid learning Links to new video material throughout, which provide easy access to additional content for further study This will be an essential text for all students of travel and tourism at all levels of study.Table of ContentsPART I: THE TOURISM INDUSTRY Chapter 1: The Tourism Industry Chapter 2: Economics of Tourism Chapter 3: Tourism Employees PART II: TOURISM PEOPLE Chapter 4: The Tourist Chapter 5: Tourism & Society Chapter 6: The Travel Industry PART III: TOURISM PLACES Chapter 7: Tourism Geography Chapter 8: The Tourism Destination Chapter 9: Tourism Products PART IV: TOURISM MANAGEMENT Chapter 10: Business Management Chapter 11: Managing Tourism Chapter 12: Tourism Marketing Chapter 13: Tourism Strategy PART V: TOURISM DEVELOPMENT Chapter 14: Tourism Policy & Planning Chapter 15: Sustainable Development PART VI: TOURISM FUTURES Chapter 16: Tourism Futures

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Book SynopsisThis edited text, intended to support a research-informed approach to learning and teaching, presents an array of concepts, collaborations and in-depth cases related to managing events, festivals and the visitor economy. Authors offer an array of philosophical, political, cultural, and ethical perspectives on how to achieve this across a range of contexts, from Cambodia, China, Egypt to the British cathedral city of Lincoln. Though recognising individual difference, each chapter unites in their common pursuit of supporting the United Nations Sustainable Development Goals (UNSDGs). This is significant as utilising the UNSDGs as a normative organising framework for how we all think about, plan, and manage a 'good' visitor economy is increasingly ubiquitous. It is with this in mind that each chapter provides explicit links to the UNSDGs and policy and/or practical implications, along with a series of critical self-assessment questions to reflect on the chapter's key arguments. This collection aims to satiate what appears to be an increasing appetite of readers and students alike who seek exposure to rigorous debate in and out of the classroom.Table of Contents1: Managing the visitor economy: concepts, collaborations and cases 2: Studying the complexities of events and festivals and relationships to the visitor economy 3: Creating dementia-friendly destinations in Scotland 4: (Re)visiting spaces of home: German Heimat tourists ‘returning’ to Timisoara, Romania 5: Re-inventing ‘Ice on Whyte’: how a mature winter festival sought renewal in the visitor economy 6: Flagship attraction development and destination competitiveness: the Grand Egyptian Museum, Egypt 7: Understanding generational differences in multiple place identities and the visitor economy: the case of migrants’ descendants in China 8: Managing overtourism at UNESCO sites: the case of Angkor Wat, Cambodia 9: Locals’ satisfaction and dissatisfaction with overtourism and events in Winchester, UK 10: Assessing Malta’s overtourism 11: The impact of the Rio 2016 Olympic and Paralympic Games on the visitor economy: a human rights perspective 12: Collaborating with students to provide consultancy to Lincoln City football club and the visitor economy 13: Using a student as producers approach to study visitor experiences in relation to the Magna Carta Exhibition in Lincoln, UK

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Book SynopsisThe benefits of being outdoors in a leisure context are widely acknowledged across a range of disciplinary perspectives (including tourism, therapeutics, education and recreation). These benefits include the development of: health and wellbeing; social skills; leadership and facilitation skills; personal, emotional and reflective abilities; confidence and identity creation. Drawing on a variety of perspectives, geographies and approaches, this book explores the opportunities that leisure in the outdoors provides for learning, developing and challenging. The authors in this collection challenge dominant discourses of outdoor leisure through their selection of outdoor activities, theoretical approaches and modes of representation. All offer fresh insights and thinking into how leisure in the outdoors can be understood. The book covers a range of outdoor conceptualisations that challenge the reader to think deeply and broadly about the common threads which bind the broad field of outdoor leisure together. The experiences explored in this book range from suburban outdoors to wild places, surfing to mindful reflection, and trail walking to Nordic skiing, and encompass a broad spectrum of people. This book will appeal to outdoor scholars from a variety of contexts, including recreation, tourism, and adventure. It provides: ·original and leading research across layers of meaning attributed to and drawn from leisure experiences in the outdoors; ·value in theorising the notions of outdoor experiences; ·a variety and scope of contexts and approaches for students to draw on when learning about the field of outdoor leisure.Table of ContentsChapter 1: Introduction: Leisure activities in the outdoors. Section 1: Outdoor leisure and wellbeing Chapter 2: Understanding the diversity of recreational walking preferences and experiences: Casual and serious walkers in the English Lake District. Chapter 3: Walking narratives in the outdoors: Traversing the thorny idea of healthy minds. Chapter 4: Effects of a 5-day Nordic skiing camp on the individuals and on the group. Chapter 5: Sharing the hero’s journey: Blog posts from the Appalachian Trail. Section 2: Women and outdoor leisure Chapter 6: A dialogue on asian women’s experiences in the outdoors. Chapter 7: 'We construct our worlds within these four walls': Urban Indian women’s leisure constructions and social justice. Chapter 8: Women's adventure guiding experiences: Challenges and opportunities. Section 3: Outdoor leisure, children and families Chapter 9: Theorizing family leisure in the outdoors and social connection. Chapter 10: How bike riding kids talk about bike riding. Chapter 11: Moving towards nature? Exploring progressive pathways to engage children and young people from disadvantaged backgrounds in nature-based activities. Section 4: Facilitating and encouraging outdoor leisure Chapter 12: A different way forward: An Ecological perspective on leadership in outdoor adventurous activity. Chapter 13: Mindful place-based education for outdoor recreation programmers. Chapter 14: Conclusion: Disrupting Outdoor Leisure

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Book SynopsisTourism is characterized by diversity, enormous growth, and multidimensional impacts on several levels. In the current turbulent environment, tourism destinations need, on the one hand to maintain and enhance their products in the tourism map, and on the other hand, to protect their resources' integrity for future generations, based on sustainability premises. This is more evident for traditional destinations in Western-Europe, as many of them face the consequences of over-growth, unsustainable development, and lack of service quality. In this respect, attention in the literature needs to be given to how destinations in the region can conceptualize and mitigate their weaknesses as well as capitalize on their competences in order to plan, develop and manage tourism products that could lead them to sustainable competitiveness in the long-term. The collection of cases in this book: · Considers global trends and forces in order to understand the marketing environment of a wide number of countries and the appreciation of the sustainable competitive development of destinations. · Explores specific marketing strategies in Western-European countries' destinations. · Is authored by scholars who have performed extensive research on tourism in the countries documented. The book is of significant interest to those researching and working within the area of tourism marketing, but also of interest to students who are seeking wider reading on the topic.Table of ContentsChapter 1: How Does Internet of Things (IoT) Affect Travel Experience? By Mengyun Hu, Eleonora Pantano and Nikolaos Stylos. Chapter 2: Young British Tourists’ Tourism-related Information Sources. By Ilma Aulia Zaim. Chapter 3: DMOs and Tourism Marketing Channels in the Centre of Portugal. By Bernardo Borges and Rui Augusto Costa. Chapter 4: New Tourism Experiences and Mature Destinations: The Role of Participatory Planning in Repositioning a Southern Italy Destination. By Francesco Calza, Michele Simoni, Annarita Sorrentino and Mariapina Trunfio. Chapter 5: Comparison of International Tourist Profiles in the Spanish Wine and Olive Oil PDOs. By Jesús Barreal Pernas and Gil Jannes. Chapter 6: Managing Hybrid Destinations: Challenges and Lessons from the Alps. By Thomas Bausch. Chapter 7: Diversifying and Enhancing Mountainous Destinations through Rural Tourism: The Case of Kalavrita, Greece. By Nikolaos Boukas. Chapter 8: US Tourists’ Food Neophobia and Their Local Food Experiences in France and Italy. By Jacey Choe. Chapter 9: Nazi Past and Destination Image: The Case of Linz, Austria. By Elitza Iordanova. Chapter 10: Being Online Off the Beaten Track: Rhythms of Connectivity and User-generated Content in the Marketing of Greenland. By Carina Ren and Elisabeth Cooper. Chapter 11: Promoting Intangible Cultural Heritage through Social Networks: A Case Study of the Fête De l'Ours In France. By Jordi Arcos-Pumarola and Marta Conill-Tetuà.

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Book SynopsisGateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.Table of ContentsChapter 1: Introduction Chapter 2: Appalachian Trail Communities: Gateway Partners in Parks and Protected Area Management Chapter 3: Building a Gateway to the Arctic: A Political Economy Perspective on Tourism Development and Conservation in Finnish Lapland Chapter 4: Gateway Community Relationships with a US National Park: A Qualitative Exploration of Community Member, Concessioner and Grand Teton National Park Staff Perspectives Chapter 5: Advocacy for Protected Areas in the Caribbean: A Collaborated Approach to Ecotourism in Antigua and Barbuda Chapter 6: Contribution of Tourism to Sustainable Development: Samalayuca Dunes (Mexico) Chapter 7: Community Engagement with Tourism Management in Small Atlantic islands Chapter 8: Protected Area Tourism in Batanes Islands, Philippines: Issues and impacts Chapter 9: The Praia do Sono (Paraty, Brazil) as a Gateway Community to Achieve the Universalization of Sustainable Development Goal 6 (Water Sanitation) in Tourist Areas Chapter 10: Public-private Partnerships: A Framework for National Park Gateway Community Development Chapter 11: Stories to Engage Protected Area Neighbouring Communities in Tourism Planning and Practice Chapter 12: Sustainable tourism Initiatives and Impediments: The National Mall as an Urban Gateway Community Chapter 13: Conclusion

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Book SynopsisSmart technologies are revolutionizing tourism, as they are having a profound impact on the way tourists behave and on how firms interact with them and create value. The increasing availability of real-time Big Data and the advances made in data analytics techniques, artificial intelligence, and IoT, has begun to transform tourism organizations in ways not previously considered, and in a lasting manner. The degree of sophistication achieved and the speed with which this so-called Smart Revolution is taking place means that tourism practitioners lacking a relevant digital and data-focused background are at risk of being left behind and unable to take advantage of the opportunities offered to create sustainable competitive advantages. This book delivers the latest and most relevant advances in the field of smart transformation and the management practices that can be put into practice to continue creating value in the years to come. Divided into four main parts and 23 chapters, it highlights the challenges that the Smart Revolution brings to tourism firms by providing updated knowledge on the literature, research, and experiences of the author. The book will also provide a guide for action to business leaders and those approaching the fundamentals of the Smart Revolution for the first time. It will also serve as a valuable text for undergraduate and graduate students on specialized courses in tourism, technology, and business transformation.

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Book SynopsisThis thought-provoking book explores the link between animals, people and their social and physical environments in relation to livestock farming, food safety, food security and sustainability. Providing an overview of livestock farming and animal related food production systems in a one welfare context, One Welfare: Animal Health and Welfare, Food Security and Sustainability begins by considering the interconnections of animals, humans and their environment. It then expands into the food production system, and considers the integration of positive welfare, stress, use of welfare indicators and the economic perspective. Written by a team of international experts, and with a foreword by Andrea Gavinelli, Head of the Animal Welfare Unit in the Health and Food Safety Directorate General of the European Commission, it connects theory with best practice examples and case studies from both organizations and individuals that have successfully implemented a one welfare approach.Essential reading for academics and practitioners who work within farming, food systems and international development, this ground-breaking text is also an important read for veterinary and animal welfare professionals.

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Book SynopsisWe live in a world of major disruption, where the individual and the collective stand in opposition against the backdrop of globalization, digital revolution, community development, growing concerns around health and the planet, and now an unprecedented global health crisis.This book explores how these phenomena influence the social ties that surround food and the way we eat together. Extensive research is presented on institutional recommendations concerning eating together, the role of online communities in supporting weight loss, the perceived consequences of diets, the social phenomena involved in vegetarianism, market segmentation in the case of ritual and religious practices, and the rising tendency to "buy local" and to value local identity. As the Covid-19 crisis adds to the complexity of these issues, its impact is also taken into account.For both interested readers and the many players involved in the agri-food industry, these reflections shed light on the current developments in "eating together".Table of ContentsForeword xi Thibaut Nguyen Acknowledgments xv Author Biographies xvii Introduction xxi Gilles Séré De Lanauze Chapter 1 Eating Together, a PNNS Recommendation How Can it be Put Into Practice? 1 Margot DYEN and Lucie SIRIEIX 1.1 Introduction 1 1.2 Eating together, a recommendation of the National Nutrition and Health Plan 2 1.3 Understanding the emergence and maintenance of eating together 5 1.3.1 Benefits of practice theories to the study of eating together 5 1.3.2 A two-stage qualitative study to understand how consumers “eat together” 7 1.3.3 The different practices of eating together 10 1.4 Eating together: materials, meanings and skills 13 1.5 Interactions between materials, meanings and skills: particular practices or means of overcoming constraints 17 1.6 Does eating together always promote well-being? 20 1.7 What are the perspectives for promoting eating together? 21 1.8 Appendix: Sample summary 23 1.9 References 24 Chapter 2 “Eating Together” Through the Internet: The Case of Online Weight Loss Support Communities 27 Steffie GALLIN, Laurie BALBO and Marie-Christine LICHTLÉ 2.1 Introduction 27 2.2 Online weight loss support communities 28 2.3 Exchanges in these communities: informational as well as emotional social support 29 2.4 Social influence within online weight loss support communities 31 2.5 A hybrid research methodology 32 2.5.1 Step 1: Survey of health experts and community participants 33 2.5.2 Step 2: Analysis of the content shared within the weight loss support communities 34 2.6 Analysis of the results 34 2.6.1 Content exchanged in weight loss support communities 34 2.6.2 The exchange of informational support in online weight loss support communities 38 2.6.3 The exchange of emotional support in online weight loss support communities 41 2.6.4 Recipes at the heart of discussions in the communities… 44 2.6.5 Informational and normative social influence in online weight loss support communities 46 2.6.6 The degree of susceptibility to social influence 50 2.7 Conclusion 51 2.8 Appendices 52 2.8.1 Appendix 1: Characteristics of the expert sample 52 2.8.2 Appendix 2: Characteristics of the user sample 54 2.9 References 55 Chapter 3 “Eating Together”: With or Without the Dietary Constraints of Others? 59 Andréa GOURMELEN, Marie-Christine LICHTLÉ, Laurie BALBO and Steffie GALLIN 3.1 Introduction 59 3.2 Dietary constraints, whether endured or chosen 61 3.2.1 What are the possible dietary constraints? 62 3.2.2 Nutritional compliance and the role of social support in chronic disease 63 3.2.3 Selected dietary constraints: the example of consideration of future consequences (CFC) 65 3.3 Suffering from dietary constraints but eating with others: the case of meals between sick and healthy people 67 3.3.1 The difficulties of the system 69 3.3.2 Factors that explain deviations from the plan 70 3.3.3 Meals with other people: a variety of situations 71 3.4. Having dietary constraints out of conviction: How do you eat with others? 73 3.4.1 The point of view of those who impose constraints on themselves: wanting to convince without being judged 74 3.4.2 The point of view of those who do not have constraints: wanting to make an effort but not too much 77 3.4.3 Struggles, trade-offs and compromises of eating together 78 3.5 Conclusion 80 3.6 Appendix: Characteristics of the Study 2 sample 81 3.7 References 82 Chapter 4 Eating Together, Yes, But Without Meat! Social Influences Related to Vegetarianism and Veganism 85 Gilles SÉRÉ DE LANAUZE, Lucie SIRIEIX and Erick SUAREZ DOMINGUEZ 4.1 Introduction 85 4.2 Not eating meat! 87 4.2.1 What does vegetarianism mean? 87 4.2.2 Vegetarianism, the steps of a process 91 4.3 Relationships between vegetarians and non-vegetarians 94 4.3.1 From hostility to acceptance 94 4.3.2 The notion of a vegetarian community 96 4.4 Opposition between society and community, the normative dissonance 101 4.4.1 Conceptualizing forms of normative dissonance (what normative perceptions of vegetarianism?) 102 4.4.2 Perceived normative dissonance between community and society 103 4.4.3 Strategies for managing and reducing normative dissonance 105 4.5 Conclusion 107 4.6 References 108 Chapter 5 Eating Together and Differently: Halal Between Standardization and Segmentation 111 Foued CHERIET, Félix JOURDAN and M’hamed MERDJI 5.1 The halal meat market: eating together or differently? 111 5.2 Producing together AND differently: actors, complexity and differentiation: segments within the segment 116 5.2.1 Producing differently: actors and organization of halal meat production 116 5.2.2 Producing together: between standardization and differentiation 120 5.3 Consuming together and differently: credibility, trust and differentiation: more segments within segments 122 5.3.1 Eating differently: specificities of the halal meat market in France 123 5.3.2 Eating together: between standardization and hyper-differentiation 125 5.4 Conclusion: the halal meat market in France: eating together and differently 136 5.5 Appendices 138 5.5.1 Appendix 1: Secondary data on the halal meat market in France 138 5.5.2 Appendix 2: Description of the questionnaire survey 140 5.5.3 Appendix 3: Example of information collected during the semi-structured interview survey (16 respondents, Montpellier, November 2019–January 2020) 141 5.6 References 142 Chapter 6 From “Eating Together” to “Living Together Better”, the Case of Local Products 145 René Pierre BEYLIER, Fatiha FORT and Andry RAMAROSON 6.1 Introduction 145 6.2 Eating locally in a global context 147 6.2.1 Close links between local products and the local area 148 6.2.2 Food and local anchoring: the challenge of trust 156 6.3 Eating locally: from local conviviality to globalized connectivity 162 6.3.1 Attachment to a soil: the conviviality of the land and better living together 163 6.3.2 Digital technology and better living together through local consumption 173 6.4 Conclusion 181 6.5 Appendices 182 6.6 References 185 Chapter 7 By Way of an Epilogue: “Eating Together” in the Time of Covid-19 189 Gilles SÉRÉ DE LANAUZE and Guillaume LE BORGNE 7.1 Introduction 189 7.2 The change in practices 190 7.3 Irruption and trivialization of the digital in food and conviviality 192 7.4 Strengthening communities and beliefs? 194 7.5 A refocusing on the local and nearby 196 7.6 What are the possible scenarios? 197 Conclusion 199 Guillaume LE BORGNE and Gilles SÉRÉ DE LANAUZE List of Authors 217 Index 219

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Book SynopsisThis state-of-the-art Research Handbook provides a challenging and critical examination of the complex issues surrounding sports in contemporary societies. Featuring contributions from world-leading scholars, it focuses upon the impact of their research, together with significant social issues and controversies in sport.International and comprehensive, the Research Handbook is organised around the key themes of governance, economics, events, the athletes and the future. Chapters examine the various theoretical and methodological approaches undertaken by the contributors and outline the current state of knowledge, to demonstrate the social and economic impact of academic research, as well as the constraints on research influence. Written during the global coronavirus pandemic, chapters also reflect on the way in which the public health crisis has exposed social issues and fragilities.The Research Handbook on Sports and Society will be a beneficial read for students of all levels studying sports science, sociology and public policy. The insights offered by established researchers will aid students in further understanding key methodologies, and opportunities and challenges for research. They also include recommendations for future policy and practice grounded in substantial research evidence.Trade Review'As the social significance of sport seemingly grows unabated, an understanding of the issues affecting our diverse societies is essential. This Research Handbook draws together an internationally distinguished set of authors and brings these issues to life through a distinctive approach. By exploring the personal research journeys of researchers in the field, and the social activism which brings these issues to the forefront of public debate, the Research Handbook is set to become compulsory reading for students and researchers alike.' -- Dominic Malcolm, Loughborough University, UK'A recognised leader in the sociology of sport, Professor Elizabeth Pike offers us a scholarly collection that makes a strong and original contribution to the field. Drawing upon the expertise and versatility of both established and emerging scholars, the Research Handbook on Sports and Society is framed in relation to three key themes: scholarship, activism and impact. Overall, the topics covered are far ranging, examine some of the most important topics within contemporary sport, and, are addressed with critical theoretical analysis that provides readers with unique insights.' -- Steve Jackson, University of Otago, New ZealandTable of ContentsContents: 1 Introduction to sports and society: scholarship, activism and impact 1 Elizabeth C.J. Pike PART I THE GOVERNANCE 2 Sport, politics and the public intellectual 9 David Hassan 3 Sport organisations, politics and gender policies 22 Jorid Hovden 4 Researching and working in sport policy and development 38 Andy Smith 5 Sport, social movements and digital media 53 Simon C. Darnell, Sabrina Razack and Janelle Joseph PART II THE ECONOMICS 6 Economic determinants of sport performance 69 Wladimir Andreff and Nicolas Scelles 7 The industry of gambling on sport: deconstructing sports betting as a market, a product and a public health issue 83 Hibai Lopez-Gonzalez 8 Sport, advertising and promotional culture 97 Andrew Grainger 9 Media, sports, and society 111 Lawrence A. Wenner PART III THE EVENTS 10 Sports mega-events 128 John Horne 11 Fandom and well-being 143 Yuhei Inoue PART IV THE WORKPLACE 12 Gender and social inequity in and through sport leadership 159 Lucy V. Piggott 13 Renaming and reshaping the challenge of improving gender equity in sport coaching 174 Leanne Norman 14 Respecting referees? An analysis of abuse, support, retention and policy 188 Jamie Cleland 15 Volunteering within sport for development and peace (SDP) projects 202 Megan Chawansky PART V THE ATHLETES 16 Social perspectives on athlete pathways 213 Outi Aarresola, Jari Lamsa and Astrid Schubring 17 Foreign-born sportspeople in the Olympics and the Football World Cup: migration, citizenship and nationhood 227 Gijs van Campenhout and Joost Jansen 18 From fascination to revelation: my research journey with older Masters/ Veteran athletes 244 Rylee A. Dionigi PART VI THE ISSUES 19 Living in the along: reflections on inquiring into experiences of women in sport 261 Lombe A. Mwambwa and Elizabeth C.J. Pike 20 For a sociology of women’s sports on the African continent 276 Anima Adjepong 21 Disability inclusion in sport for all: ‘Baskin’ as a best practice model 291 Florian Kiuppis 22 Filing the podium: cheating, doping and corruption 307 James Connor 23 Researching pain and injury in sport 321 Ivan Waddington 24 Non-accidental violence in sports 337 Kari Fasting 25 Mental illness in sport 352 Michael Atkinson 26 Terrorism and sport 366 Ramón Spaaij PART VII THE FUTURE 27 The future of sports and society: a reflection and call to action 380 Jay Coakley Index

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Book SynopsisThe hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include; strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development.Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C. Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L. Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W. Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. WangTrade Review‘The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.' -- American Reference Books AnnualTable of ContentsContents: Part I Setting the stage 1. Human resource management in the hospitality and tourism sector Ronald J. Burke 2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth Julia Christensen Hughes Part II Developing a service quality culture 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry William C. Murray 4. The talent agenda in hospitality and tourism William J. Pallett 5. How to develop hotel brand internalization among hotel employees Catherine Cheung and Tom Baum 6. Leadership in hospitality organizations: Achieving competitive advantage Ronald J. Burke Part III Developing human capital 7. Evolving conceptions of talent management: A roadmap for hospitality and tourism Julia Christensen Hughes and William C. Murray 8. Jobs for the girls? Women’s employment and career progression in the hospitality industry Shelagh Mooney 9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies Andrew Jenkins Part IV Critical employee and organization outcomes 10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice Julia Christensen Hughes 11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes 12. Security and safety: An internal customer perspective Alfred Ogle 13. Gender differences in burnout perceptions: The case of hotel employees Derya Kara and Muzaffer Uysal Part V Human Resource management initiatives 14. Diversity training in the hospitality and tourism industry Juan M. Madera, Camille E. Kapoor and Lindsey Lee 15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Hélène Budworth 16. Benefits of workplace learning in hospitality organizations Ronald J. Burke 17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang Index

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Book SynopsisThis timely Modern Guide offers critical insights into developments in both professional and recreational sports through the lens of the economic forces that determine them. It explores the benefits of the relationship between sports and economics, highlighting ways that economic research can help to understand sports better and the ways that sport provides opportunities to test economic theories. With both theoretical and empirical chapters, the book looks at the development of European sports economics over the last 20 years, the relationship between competitive balance and attendance, and the potential economic impact of sports events. Chapters further examine specific issues in sports from an economic perspective, including labour market restrictions on professional leagues, refereeing, team dynamics, the importance of good players versus good results and the sports analytics revolution due to big data. The use of state-of-the-art empirical methods makes this Modern Guide a crucial read for economists and sports science researchers looking to better understand both the relationship between the two fields and their own area of research. Sports policy makers will also appreciate the in-depth discussion on a range of different recreational and professional sports.Trade Review'Editors Koning and Kesenne bring together a collection of outstanding scholars in the field of sports economics for this book. Chapter 2 by Fort offers an excellent perspective on the development of the sports economics field and provides a frame for the chapters that follow. The topics are broad ranging and touch on many of the most important research questions in sports economics. This compendium belongs on the bookshelf of anyone engaged in sports economics research.' -- Leo H. Kahane, Providence College, US and Founding Editor of the Journal of Sports Economics'Koning and Kesenne have assembled an excellent roster of many of the world's leading sports economists and they, in turn, provide a superb sampling of some of the latest research in sports economics. These essays go beyond earlier findings to break down the underlying dynamics in key areas. So, for instance, do fans buying high-priced seats have a different utility function than those in low-priced seats? Does video casting of games have a different impact on attendance for mid-week than for weekend games? What are the latest findings on the importance of competitive balance for the success of sports leagues? This book will be an important resource both for researchers and classes in sports economics.' -- Andrew Zimbalist, Smith College, US

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