Hospitality and service industries Books

Book SynopsisFrom professional team sports to international events such as the Olympics and Tour de France, the modern sports industry continues to attract a large number of spectators and participants. This book, edited by John K. Wilson and Richard Pomfret, analyzes the economic evolution of sports over the last 150 years, from a pastime activity to a big business enterprise. It begins at a time when entrepreneurs and players first started making money from professional sports leagues, through to the impact of radio and TV in the twentieth century, and on to the present day. Using examples from sports across the world, the chapters cover such important issues as player migration, labor market restrictions, stadium arrangements and the rise and fall of workplace provisions. Unlike most sports economic texts, the contributors featured here provide insights into the historical origins of many practices and policies peculiar to the industry. This historical perspective casts light onto the development of practices, such as labor market regulations and public policies, which have become more prevalent in the modern age.The non-technical, user-friendly nature of this book will appeal to many students, particularly those enrolled in sports economics courses - a field of study which is increasingly common. Academics will also find this book to be a timely reference for their research and teaching.Contributors include: L. Borrowman, A. Carter, J. Cranfield, L. Frost, A.K. Halabi, K. Inwood, A. Kawaura, S. La Croix, M. Lightbody, J.-F. Mignot, R. Pomfret, J.A. Ross, W. Vamplew, J.K. WilsonTrade Review'Sports in the modern era have acquired an unprecedented social significance, a conjuncture that can only be understood through the lens of history of economics. This is an important book that offers a number of significant contributions and shows how the combined wisdom of these two disciplines can put modern sports in their proper context.' --Stefan Szymanski, University of MichiganTable of ContentsContents: 1. Sports Economics and the Sports Industry: Perspectives in Economic History John K. Wilson 2. The Evolution of Professional Team Sports Richard Pomfret 3. The Very Short tenure of Foreign Players in Japanese Professional Baseball, 1951-2004 Akihiko Kawaura and Sumner La Croix 4. An Economic History of the Tour de France, 1903-2015 Jean-François Mignot 5. The Relationship between Crowd Attendance and Competitive Balance – evidence from the SANFL 1920-83 John K. Wilson 6. Ground sharing between Cricket and Football in Australia Lionel Frost, Margaret Lightbody, Abdel K. Halabi, Amanda Carter and Luc Borrowman 7. Workers' Playtime: Developing an explanatory typology of work-associated sport in Britain Wray Vamplew 8. Ethnic Inequality in Professional Sport: A question of discrimination in the National Hockey League draft John Cranfield, Kris Inwood and J. Andrew Ross 9. Epilogue Richard Pomfret Index

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Book SynopsisThis book examines personnel economics within the context of the professional sport industry. Sport is an effective industry in which to empirically test theories of personnel economics, primarily because the employer-employee relationship in sport is much more visible and transparent than in almost any other industry. Researchers benefit from having data on a host of variables pertaining to individual employees (i.e. players), such as their age, race, national origin, and experience. Researchers also have data on each employee's performance, on their salary, and on who their co-workers (teammates) and managers (coaches) are.The chapters are organized around the core functional areas of personnel economics and cover all aspects of the employment relationship in sport - from recruiting and selection, to pay and performance, to work team design. Each chapter contains a thorough literature review that provides the reader with a sense of the breadth and depth of the work being done in the area, and with a sense as to how the literature can move forward, both in a sport and non-sport context. The book is suitable for an advanced undergraduate course right through to a PhD-level field-course in both management and economics. Academic researchers in the fields of sports economics, personnel economics, human resource management, strategic management and sport management will also find the book of interest.Contributors include: D. Berri, C. Deutscher, B. Frick, L.H. Kahane, N. Longley, J.G. Maxcy, J. Prinz, R. Simmons, D. WeimarTrade Review'For his Personnel Economics in Sports, Professor Longley collects a star lineup to bring the hot topic of personnel economics to bear on recruitment, the relationship between pay and performance, and management impacts. I've placed my copy right next to the rest of the important references in sports economics.' --Rodney Fort, University of Michigan, USTable of ContentsContents: Preface 1. An introduction to personnel economics and its application to sport Neil Longley PART I RECRUITING AND HUMAN CAPITAL DEVELOPMENT 2. The failed promise of the draft in the NFL and NBA David Berri 3. The golden generation: the personnel economics of youth recruitment in European professional soccer Joachim Prinz and Daniel Weimar PART II PAY, PERFORMANCE, AND INCENTIVES 4. Determining the drivers of player valuation and compensation in professional sport: traditional economic approaches and emerging advances Christian Deutscher 5. Multi–period contracts as risk management in professional sports Joel Maxcy PART III TEAMWORK, AND THE IMPACTS OF MANAGEMENT 6. Impacts of co-worker heterogeneity on team performance Robert Simmons 7. Pay dispersion and productivity in sports Leo Kahane 8. Magicians, scapegoats and firefighters: the peculiar role of head coaches in professional soccer Bernd Frick Index

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Book SynopsisThe hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include; strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development.Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C. Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L. Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W. Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. WangTrade Review‘The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.' -- American Reference Books AnnualTable of ContentsContents: Part I Setting the stage 1. Human resource management in the hospitality and tourism sector Ronald J. Burke 2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth Julia Christensen Hughes Part II Developing a service quality culture 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry William C. Murray 4. The talent agenda in hospitality and tourism William J. Pallett 5. How to develop hotel brand internalization among hotel employees Catherine Cheung and Tom Baum 6. Leadership in hospitality organizations: Achieving competitive advantage Ronald J. Burke Part III Developing human capital 7. Evolving conceptions of talent management: A roadmap for hospitality and tourism Julia Christensen Hughes and William C. Murray 8. Jobs for the girls? Women’s employment and career progression in the hospitality industry Shelagh Mooney 9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies Andrew Jenkins Part IV Critical employee and organization outcomes 10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice Julia Christensen Hughes 11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes 12. Security and safety: An internal customer perspective Alfred Ogle 13. Gender differences in burnout perceptions: The case of hotel employees Derya Kara and Muzaffer Uysal Part V Human Resource management initiatives 14. Diversity training in the hospitality and tourism industry Juan M. Madera, Camille E. Kapoor and Lindsey Lee 15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Hélène Budworth 16. Benefits of workplace learning in hospitality organizations Ronald J. Burke 17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.Over the last two decades, Service Innovation Studies (SIS) has achieved 15 distinct and important advances. This Research Agenda outlines these major developments, setting out the research priorities in the field. Faïz Gallouj and Faridah Djellal have drawn together an array of renowned contributors to create a multidisciplinary analysis of the topic that illustrates the strength of this research trajectory. International experts in the field of SIS consider the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, gender, ethical issues, religion and public organizations. Moving from an overview of the 15 advances already made, this Research Agenda outlines the 15 main challenges that could structure research over the next decade, distinguishing between societal challenges, organizational and structural challenges, and methodological and didactic challenges.This is an enlightening book for both services and innovation scholars in the fields of economics, management science and public administration who wish to develop further research in SIS.Contributors include: F. Adrodegari, A. Bianchi, F. Djellal, B. Edvardsson, C. Gallouj, F. Gallouj, H. Lagunes, C. Lim, P. Maglio, G. Marin, T. Paschou, M. Perona, J. Reynoso, L. Rubalcaba, N. Saccani, M. Toivonen, B. Tronvoll, L. Wittel, A. ZanfeiTrade Review'This book makes an important contribution that will be most useful to scholars, students and practitioners. It provides a well structured and comprehensive framework of the basic tools that are indispensable to understand the dynamics of innovation in the knowledge intensive service industries that are at the core of advanced economies.' --Cristiano Antonelli, University of Turin and Fellow of the Collegio Carlo Alberto, Italy'Service innovation is now recognised as a critical phenomenon in contemporary economies. The distinguished contributors to this collection highlight major themes in the research literature that has sought to explicate this multifaceted topic, bring fresh perspectives to bear on complex and often contentious issues, and identify important approaches for future study and practice.I strongly recommend this timely and provocative book!' --Ian Miles, University of Manchester, UK'This book represents an important initiative in the refocusing of innovation toward the very heart, though often ignored aspect, of value creation - service. It brings together some of the best thinkers in the service-innovation intersection to address the challenges and issues related to this essential refocusing process. I highly recommend it.' --Stephen L. Vargo, University of Hawai'i, USATable of ContentsContents: 1. Fifteen challenges for service innovation studies Faridah Djellal and Faïz Gallouj 2. Services, service innovation and the ecological challenge Faridah Djellal and Faïz Gallouj 3. Service innovation and social innovation Marja Toivonen 4. Service innovation in developing economies Luis Rubalcaba, Héctor Lagunes and Javier Reynoso 5. An ecosystem perspective on service innovation Bo Edvardsson and Bård Tronvoll and Lars Wittel 6. Innovation and smart service systems Paul P. Maglio and Chiehyeon Lim 7. Service innovation: towards a religious trajectory Camal Gallouj 8. Digital servitization in manufacturing as a new stream of research: a review and a further research agenda Theoni Paschou, Federico Adrodegari, Marco Perona and Nicol Saccani 9. New Perspectives in Public service innovation Annaflavia Bianchi, Giovanni Marin and Antonello Zanfei Index

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Book Synopsis'The notion of governance has gained significant currency and has become an inseparable part of sport organisations' strategies and practices. It is also a widely taught subject in academic institutions. This is an original and well-conceptualized book, which provides a comprehensive examination of governance at different levels of analysis. Written by established scholars, the text represents a great reference source and will complement nicely the library of academics and practitioners alike.'- Vassil Girginov, President, European Association for Sport Management (EASM) 'The timeliness of this Research Handbook is underscored by the fact that the topic of sport governance has become extremely relevant and important but also extremely complex in our time.' - Hallgeir Gammelsæter, Molde Specialized University in Logistics, Norway Recent scandals across the word of sport can be directly related to poor governance. This Research Handbook gathers the state-of-the-art research on sport governance by leading international scholars on various issues across various sports, offering a vital reference point for advancing research. Illustrating different approaches and perspectives such as good governance principles, systemic governance, political governance and network governance, chapters suggest research-informed practical solutions to current problems within sport organisations. Covering sport event governance, business implications, corporate social responsibility for enhancing good governance and extended board management, specific directions for further research are provided for each topic under examination. This is the essential reference for all sport governance researchers. It will also be insightful for sport governing bodies and administrators looking for advice on improving good governance in sport institutions.Trade Review'This important Research Handbook provides a scholarly, conceptually robust and evidenced based approach to critical aspects of sport governance, bringing together an impressive number of original contributions from leading governance researchers from around the world. This Research Handbook will assist readers to better understand the many different ways that governance is conceptualised, operationalised and measured. The complexity, environmental and cultural nuances of governance are highlighted through insightful illustrative case studies, whereby current model and frameworks of sport governance are not merely presented but are challenged and critiqued. This is essential reading for sport management researchers, students and practitioners.' --Tracy Taylor, UTS Business School, Australia'Congratulations to the Editors on compiling a rich and varied range of sport governance research from across the globe. This Research Handbook on Sport Governance collates the work of leading sport governance scholars from around the world providing a diverse and interesting array of views and perspectives on the theory and practice of sport governance. The chapters and information contained in this Research Handbook provide a unique audit of sport governance research to date as well as giving directions for future and necessary work in this domain in the years to follow. May this contribution stimulate further research in sport governance.' --David Shilbury, Deakin University, Australia'Good governance is the essence of good sport, hence it is a matter that demands the attention of everyone from athletes and fans to governing bodies and commercial partners. Yet we are living in an era where the principles of good governance are being challenged, raising numerous questions about its principles, application and management. As such, this is a timely text that addresses many of the most pertinent issues facing sports governance today. If sport is to effectively confront the governance challenges it faces, it is clear that Winand and Anagnostopoulos' Research Handbook must form a central part of our thinking about how we can ensure that sport is governed in an optimal way.' --Simon Chadwick, University of Salford, UKTable of ContentsContents: 1. Research on sport governance: An introduction Christos Anagnostopoulos and Mathieu Winand Part I Principles of good Governance in sport 2. Assessing Sports Governance Principles and Indicators Jean-Loup Chappelet and Michaël Mrkonjic 3. Measuring Governance: the Sports Governance Observer Arnout Geeraert 4. Support the Implementation of Good Governance in Sport (SIGGS): A European Project for National Olympic Committees and National Sport Federations Thierry Zintz and Simon Gérard 5. SATSport Model: An Applied and Adaptive Approach to Grassroot Sport Organisation’ Governance Arrangements Simone Digennaro, Mark Lowther and Antonio Borgogni 6. A Cultural Perspective on Good Governance in Sport Vassil Girginov 7. Embedding Good Governance Principles in Sports Governing Bodies through a Code of Ethics: Opportunities, Pitfalls, and Good Practices Els De Waegeneer and Annick Willem 8. Intersections of Governance and Social Responsibility in Sport Jonathan Robertson, Stefan Walzel and David Shilbury Part II Systemic sport Governance 9. Governance of Sports in Lithuania: Empirical Findings Towards Challenging Implications Vilma Čingienė 10. Evolution and Reformation of China Sport Governance Keyu Li and Graham Cuskelly 11. International Governance of Action Sports: An Organisational legitimacy Perspective Mikhail Batuev and Leigh Robinson 12. The Governance of the Paralympic Movement: An Institutional Perspective Simon Gérard, David Legg and Thierry Zintz Part III Relationships governance in sport 13. Interorganisational Network Governance in Sport Hagen Wäsche and Anna Gerke 14. Breaking Down Barriers: Collaboration in Sport Governance Networks Ian O'Boyle, David Shibury and Lesley Ferkins 15. Examining board-executive relationship in team sport charitable foundations: Unpacking trust building through ‘exchange currencies’ Christos Anagnostopoulos and Mathieu Winand Part IV Sport Event Governance 16. Sport Event Governance Milena Parent and Michael Naraine 17. The governance of legacy in the Olympic Movement: A theoretical framework Becca Leopkey 18. Urban Governance of Non-Mega Sport Events: A Socio-Political Discourse Analysis James Anderson and Marijke Taks Part V SPORT GOVERNANCE AND BusinESSS IMPLICATIONS 19. The Supporter Ownership Governance Model: Empirical Insights from English Football Sara Ward and Dan Parnell 20. The Transformation of German Football Bundesliga Clubs from Members’ Associations towards Corporations and their Governance Implications—the Case of Hamburger SV Stefan Prigge 21. China: Emerging Football Nation, Emerging Governance Issues Simon Chadwick, Ian Gibson and Tao Jiang 22. Olympic Brand Governance: Future Research Directions Benoit Seguin and Gashaw Abeza Part VI Sport Board Governance 23. Strategies for Change: A Presidential Perspective on Governing the NCAA Jimmy Smith 24. What do you mean it hasn’t worked out, yet? The paradoxes of women in sport governance research Larena Hoeber and Sally Shaw 25. The Governance of the Board of National Governing Bodies in High Performance Sport Veerle De Bosscher and Popi Sotiriadou 26. Succession and Good Governance Tracy Taylor and Leigh Robinson 27. Board Dynamics in Nonprofit Sport Organizations: Contemporary Research Directions Shannon Kerwin and Alison Doherty Part VII Reflections 28. Directions for future research in sport governance Mathieu Winand and Christos Anagnostopoulos Index

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Book SynopsisService business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices. Broadening our understanding of services in the world economy, the editors push back the frontiers of current critical thinking by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.Chapters contribute to ongoing debates about the nature and management of service business and the characteristics of service-led economies. Disciplinary perspectives on services, services and core business processes, and the management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia.Designed as an additional text for undergraduates and postgraduate studies, this book will appeal to students and scholars seeking a multi-disciplinary understanding of this increasingly mainstream field.Contributors: L. Andres, U. Apte, J.R. Bryson, C. Chapain, A. Coad, P.W. Daniels, F. Djellal, M. Ehret, J. Frankish, F. Gallouj, R. Greenwood, C. M. Hall, S. Hollis, A. Jones, U. Karmarkar, C.A. Kieliszewski, P.P Maglio, R. Mason, T. Morris, H. Nath, M. O'Mahony, A. Potter, J. Roberts, R. Roberts, L. Rubalcaba, M. Smets, D.J. Storey, P. Strom, J. Sundbo, D.J. Teece, M. Toivonen, R.H. Tsiotsou, J. Wirtz, F.F. Yang, A.G.O. YehTrade Review'This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development of service industries are analyzed, as are managerial and innovation issues. The book is a much needed supplement to the current widespread focus on service marketing and Service Dominant Logic. It is highly recommended to all academics, students and practitioners dealing with service business and industrial policy.' --Jon Sundbo, Roskilde University, Denmark'The Handbook of Service Business by John R. Bryson and Peter W. Daniels would be an excellent source of readings for an advanced undergraduate class or multidisciplinary doctoral seminar on service economics. As a bonus the Handbook includes a wealth of suggestions for future research.' --James Fitzsimmons, The University of Texas at AustinTable of ContentsContents: Preface – The Structure of the Handbook Acknowledgements 1. Service Business – Growth, Innovation, Competitiveness John R. Bryson and Peter W. Daniels PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES 2. Growth and Productivity in EU Service Sectors Mary O’Mahony 3. Service Research and Economic Geography Patrik Ström 4. The New Scientific Study of Service Paul P. Maglio and Cheryl A. Kieliszweski 5. The Role of the Big 4: Commoditization and Accountancy Steve Hollis PART II SERVICES AND CORE BUSINESS PROCESSES 6. Green and Sustainable Innovation in a Service Economy Faridah Djellal and Faïz Gallouj 7. The Three-Stage Model of Service Consumption Rodoula H. Tsiotsou and Jochen Wirtz 8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth Michael Ehret and Jochen Wirtz 9. Measuring Business Activity in the UK Julian Frankish, Richard Roberts, David J. Storey and Alex Coad 10. The Growth of Information-Intensive Services in the US Economy Uday Apte, Uday Karmarkar and Hiranya Nath 11. Service and Experience Jon Sundbo PART III MANAGING SERVICE BUSINESSES 12. The Organization of Service Business Andrew Jones 13. Managing Experts and Creative Talent David J. Teece 14. Globalization of Services Joanne Roberts 15. Internationalisation of Services: Modes and the Particular Case of KIBS Luis Rubalcaba and Marja Toivonen 16. In Pursuit of Creative Compliance: Innovation in Professional Service Firms Timothy Morris, Michael Smets and Royston Greenwood 17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship Management John R. Bryson PART IV UNDERSTANDING SERVICE BUSINESS 18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century? Andrew Potter and Robert Mason 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western Countries Lauren Andres and Caroline Chapain 20. Tourism Services: A Sustainable Service Business? C. Michael Hall 21. Growth and Spatial Development of Producer Services in China Anthony G. O. Yeh and Fiona F. Yang PART V CONCLUSION: A NEW RESEARCH AGENDA? 22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and Opportunities John R. Bryson and Peter W. Daniels Index

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Book SynopsisThis timely book provides a multidisciplinary and comparative analysis of the ongoing terrorist threats against all aspects of air transportation, the effectiveness of the responses, globally, regionally, and nationally, and the continuing challenges to policy makers seeking to achieve a safe and secure global aviation system.The first section provides an overview of the industry?'s characteristics, the economic and regulatory issues shaping the security environment, such as legal frameworks and the role of the private sector in safeguarding passenger and air cargo flights. The second section provides comparative analyses of security policies and practices in several key countries: the United States, Canada, Brazil, Kenya, Israel, Malaysia, Japan and Australia. The book concludes with a comparative analysis of the contemporary state of aviation security policies and practices and its future challenges.Containing extensive interdisciplinary analyses of the main issues and challenges related to all aspects of aviation security, the book will be of great interest not only to scholars, students and practitioners concerned with aviation security, and to institutions that provide courses or programs in aviation management and related fields, but also to anyone dealing with such related topics as terrorism, public policy, transport, urban studies and logistics.Contributors include: H. Avilai, D. Brittin, E. Irandu, T. Prenzler, J. Price, P. Puri, D. Rhoades, F. Rossi Dal Pozzo, M.S. Sandhu, J. Szyliowicz, T. Udagawa, S. Vaithilingam, M.J. Williams, K. Zaidi, L. ZampariniTrade Review'This book is a landmark in the field, providing original reflections and a series of case studies from different countries all over the world. This will be of high value to researchers and practitioners, given the current urgent need to investigate air transport security policies and analyze their (networked) economic impacts at the global, national and regional level.' --Aura Reggiani, University of Bologna, Italy'Its visibility, widespread use, economic value and vulnerability has meant that air transportation has been the subject of numerous attacks over the years. These have taken a diversity of forms and been driven by a variety of motivations. The contributions to this edited book value offer a set of insightful studies not only of the nature of the broad on-going trends in attacks, but also the perspectives of the various actors in both the public and private sector, who have to formulate countermeasures. Because of the uncertainties involved, the tasks of airlines, airports and air traffic control, as well as national and international public bodies, to counter attacks on aviation have been especially challenging. The chapters here offer those new to the subject an excellent overview of the challenges being confronted and the reactions of the aviation sector and public policy makers to them.' --Kenneth J. Button, George Mason University, USTable of ContentsContents: 1. Introduction Joseph S. Szyliowicz and Luca Zamparini PART I Themes, Issues, and Frameworks 2. The Policy Dimensions of Air Transport Security Joseph S. Szyliowicz 3. Economic Issues in Air Transport Security Luca Zamparini 4. International and EU Legal Frameworks of Aviation Security Francesco Rossi Dal Pozzo 5. The Role of the Private Sector for Air Transport Security Jeffrey Price 6. The Challenge of Air Cargo Security Douglas Brittin PART II Policy Applications 7. Aviation Security in the US Joseph S. Szyliowicz 8. Aviation Security Policy in Canada Kamaal Zaidi 9. Safety and Security in Brazilian Aviation Dawna Rhodes and Michael J. Williams 10. Air Transport Security in Israel Hillel Avihai 11. Air Transport Security in Kenya Evaristus Irandu 12. Air Transport Security in Malaysia Priyanka Puri, Manjit Singh Sandhu and Santha Vaithilingam 13. Air Transport Security in Japan Toki Udagawa Hirakawa 14. Aviation Security in Australia Tim Prenzler 15. Conclusions Joseph S. Szyliowicz and Luca Zamparini Index

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Book SynopsisAfrica is at a critical moment in its economic development. With the recent decline of commodity prices, it has become apparent that many African economies, which are resource-based, have suffered greatly. The economies of Africa cannot be lifted up only through programs of aid. Indigenous high-impact entrepreneurs are needed, as they know how to best inspire, act as role models for other Africans and serve their fellow entrepreneurs. Entrepreneurial ventures in the financial services sector hold special importance because of the role that they play in the entrepreneurship ecosystem. Financial services are an essential element in powering entrepreneurial activity beyond resource extraction, yet in most sub-Saharan African countries, the financial services sector is relatively nascent compared to developed markets. This book highlights how this is beginning to change. With contributions from leading scholars, it provides inspiring success stories of entrepreneurial financial sector ventures that are making a lasting contribution to the economic development of various sub-Saharan African countries as well as helping the reader understand larger macro-trends.Trade ReviewContributed by business and other researchers from Africa, the US, and Europe, the 11 essays in this volume describe how entrepreneurial financial institutions have evolved in sub-Saharan Africa. They detail background on the history of the financial services sector in Africa, the importance of high-impact entrepreneurship, managing risk in entrepreneurship and the role of the insurance sector, and currency zones in French-speaking countries; case studies of high-impact entrepreneurial banks, including Fidelity Bank, Banco Atlantico, Banco Unico, and Equity Bank; and developments and trends in the financial sector that present potential opportunities, such as non-interest banking, impact investing, and crowdfunding. -- Annotation ©2017 Ringgold Inc. * (protoview.com) *Table of ContentsIntroduction - Dana T. Redford PART 1: FRAMEWORK CHAPTERS 1. The Rise of Financial Services in Africa: an historical perspective - Grietjie Verhoef 2. High-Impact Entrepreneurship and its Importance in Sub-Saharan Africa - Dana T. Redford & Christian Wolf 3. Transforming Africa through Risk Management: Insurance Matters - Craig Churchill & Alice Merry 4. The Financial Ecosystem for High-Impact Entrepreneurship in French-Speaking sub-Saharan Africa - Colette A. Alla & Constant D. Beugré PART 2: CASE STUDIES OF HIGH-IMPACT ENTREPRENEURSHIP IN BANKING 5. Atlantico: A New Benchmark for Angolan Banking - Dana T. Redford 6. Equity Bank: From Humble Beginnings to Market Leader: A High-Impact Entrepreneurial Turnaround Story - David B. Zoogah & Christian Wolf 7: Fidelity: Ghana’s Banking Success Story - Kwaku Appiah-Adu & Christopher Boachie 8 Unico: a Unique Entrepreneurial Venture in Mozambique - Daniela Costa & Dana T. Redford PART 3: TRENDS AND DEVELOPMENTS 9. Jaiz: the Birth of Non-interest Banking in Nigeria - Vrajlal Sapovadia 10. Impact Investing: Building a Better Africa - Artur Kochinyan & Dana T. Redford 11. From Harambee to Modern Crowdfunding: The Opportunities and Challenges in Sub-Saharan Africa - Christian Wolf

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Book SynopsisTo clarify their own thinking, gain confirmation, and plan, customers tell stories about their interactions with sales and service associates. These stories are told often via blog sites, social-media platforms (e.g. TripAdvisor) as well as informally to friends and family members. Read original first-person stories of problems, opportunities and outcomes with a multiple-choice exercise following each story, as well as a critical review by an independent researcher. This volume describes customers’ reports of their experience of interactions with sales/service associates. Chapters also offer a descriptive theory of storytelling narratives of these encounters. Gain an international view with stories by Asian, European, New Zealand/Pacific Rim, and North American customers. The volume highlights small details that have significant impact on customer satisfaction enhancing the reader’s abilities to detect nuances in multiple international contexts, understand how customers evaluate sales/service reps’ behavior well as providing opportunities to solve real problems. This is a valuable book in the field of customer relationship management that is also interactive.Trade ReviewThis volume presents 26 first-person stories of customer experiences in hospitality, such as with internet purchases and airline, hotel, retail, insurance, dental, and hospital services, to help practitioners improve their skills in managing problems. Chapters include stories by customers from the US, New Zealand, Asia, and Europe; learning exercises to address alternative solutions to the major dilemma in the story; assessments of the plot, climax, and outcome of the story; and a critical review by editors of the story. -- Annotation ©2017 * (protoview.com) *Table of ContentsPreface Chapter 1. Customer and Hospital Service-Provider Dramas: Stories, Experiential Learning Exercises, and Deep Assessment Chapter 2. It is not about Compensation: Resolving Customer Complaints in Hospitality Management Chapter 3. Hot chocolate scalds a child: Resolving Customer Complaints in Hospitality Management Chapter 4. The challenge is to be customer-oriented! Resolving Customer Complaints in Hospitality Management Chapter 5. Why Can’t I Just Up and Go? Resolving Customer Complaints in Hospitality Management Chapter 6. The Missing Electronic Passenger Ticket: Resolving Customer Complaints in Hospitality Management Chapter 7. Decision-making in public hospital during economic crisis Chapter 8. The Show Must Go On! Resolving Customer Complaints in Hospitality Management Chapter 9. Mistake of Roaming Network Service: Resolving Customer Complaints in Hospitality Management Chapter 10. The transaction error: Supplier's mistake in the transaction Chapter 11. Medical Insurance Mayhem: One Woman’s Struggle for Information Chapter 12. If It Ain’t Broke: Resolving Customer Complaints in Hospitality Management Chapter 13. The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment Chapter 14. A Clean, Mean, Broken Machine: Resolving Customer Complaints in Hospitality Management Chapter 15. The Once Upon a Future FastFood King: Resolving Customer Complaints in Hospitality Management Chapter 16. If a Bonsai Tree falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour-Guide Chapter 17. To Police or to Please: Boxed Lunch Courtesy at the Breakfast Buffet Chapter 18. Wowiesatisfy Online Cancelation: Customer Charged after Cancelling Membership Chapter 19. Out of Soup: Resolving Customer Complaints in Hospitality Management Chapter 20. Dilemma in a High Speed Train: Resolving Customer Complaints in Hospitality Management Chapter 21. Can Concierge Class Offer Concierge Service for Our Cruise Vacation? Resolving Customer Complaints in Hospitality Management Chapter 22. Front-desk Agents versus Flight Attendants: “Can You Just Check Me In?” Resolving Customer Complaints in Hospitality Management Chapter 23. When in Rome: Intercultural Competency and Intercultural Sensitivity in Hospitality Management Education Chapter 24. Life Vest or Strait Jacket? Engaging Customers in the Crisis Management Service Encounter Chapter 25. Strike Three. You’re Out! Service Recovery in Retail Banking Services Chapter 26. No Name Nightmare: Resolving Customer Complaints in Hospitality Management

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Book SynopsisThere have been a number of sporadic and disconnected initiatives to improve knowledge transfer between the tourism academia, government and industry. This volume presents and analyses 17 examples of knowledge transfer from countries around the world to identify future directions for business and government managers and academic researchers. Many of the chapters were presented at the first t-Forum global conference. The chapters emphasise the value from academic leadership in developing cohesion and links amongst small business and government, and the importance of a shared innovative vision beyond individual private and public organization objectives. Successful initiatives rely on the personal characteristics of key stakeholders as well as institutional arrangements, emphasising action learning and challenging traditional academic research processes. Best practice knowledge transfer requires government, industry and academia in partnership engaged in open dialogue and debate for project success. Knowledge transfer provides an opportunity to address unprecedented societal, environmental and technological change and disruption.Trade ReviewThis volume brings together 18 essays on knowledge transfer between tourism academia, government, and industry in countries around the world, many presented at the first Tourism Intelligence Forum (t-Forum) global conference, "Tourism Intelligence in Action," held in May 2015 in Naples, Italy. Tourism, business, economics, and other researchers from around the world discuss academic-led transfer and the importance of small businesses to innovate through the knowledge transfer between themselves and knowledge-institution partners; public-private partnerships for knowledge transfer in terms of the quality of urban planning and life in cities by the sea, developing smart tourism services at the destination level, improving the quality of the tourist experience through intra-destination network relationships and relationship management, the la Comarca de Los Alerces region in Argentina, and good governance models; and new approaches to the knowledge transfer process, such as a new measure of destination quality, the transfer of knowledge through social media, bringing cultural heritage to life through stimulation of the senses, tourism research in academic journals, and the transfer of knowledge through distribution channels. -- Annotation ©2017 * (protoview.com) *Table of ContentsIntroduction 1. Introduction: Tourism Knowledge Transfer Academic lead transfer 2. Experience design: Academic-industry research collaboration for tourism innovation 3. Knowledge transfer: can research centers make a difference? 4. "Best green", a case of synergy between academia and a hotel chain. 5. Knowledge transfer between educational institutions and tourism destination stakeholders: The Reflective Practice-Based Learning approach to Destination Development 6. Knowledge Transfer: Can Research Centers Make a Difference 7. ENTREPRENEURIAL ECOSYSTEMS: knowledge transfer 8. TOURISM KNOWLEDGE TRANSFER IN BRAZIL: The gap between academy and industry. Public- Private partnerships for knowledge transfer 9. Collaborative Marketing Strategy for Tourist Development and Regeneration of the Metropolitan Coast of Naples 10. Tourism Innovation-oriented Public-Private Partnership for the development of smart services at the destination 11. The destination triangle: Towards relational management. 12. Strategic and Participatory Planning in la Comarca de Los Alerces: The process and outcomes 13. Intelligent governance for rural destinations: lessons from a European project. New approaches 14. Measuring the Quality of Destinations: A Portuguese Case Study 15. SOCIAL MEDIA AND KNOWLEDGE TRANSFER IN TOURISM: Implications of the use of social media in business analysis 16. Art, Architecture and Archaeology. Pompeii and Oplontis 17. Knowledge transfer through journals: A Multidimensional Approach in Tourism Research 18. New Tourism Distribution Channels Conclusion 19. Conclusion References

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Book SynopsisThis portrait of contemporary tourists proposes that these travelers create consumption audio-portraits and self-explanations (identity constructions) through their purchases and use of travel-related services. Their configurations of destinations, accommodations, travel modes, in-route and destination activities, meal choices, sites/attractions visited, and their travel companions inform others and themselves about who they are. These understandings of self through travel are statements of being—where I’ve been and what I’ve done tells me and others who I am. Also, one’s definition of self (being) affects tourists’ future configurations of travel-related buying and consumption. Thus, tourism-related behavior and being represent virtuous and sometimes vicious consumption systems. Consequently, most tourists are identifiable by who they are and what they know about where they have been and what they have done via their summaries of their trips. The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consumers’ self-descriptions of personal markers of their trip configurations. This volume’s core tenet is that thick descriptions and case-based models are essential steps for highly useful research and deep understanding of tourism behavior.Trade ReviewIn these papers from the 2015 Consumer Psychology of Tourism, Hospitality, and Leisure Symposium, international contributors provide tools for understanding tourism-related behavior and consumption cycles. As a whole, the book demonstrates that detailed descriptions and case-based models are better methods for researching tourism behavior. Emphasis is on the tourism consumer’s understanding of self and identity through travel choices such as destinations, means of transportation, accommodations, meals, sites visited, activities, and purchase of travel-related services. Some specific subjects examined include choice overload research, Russian women travelers, and travel-related behavior on Facebook. B&W charts and screenshots are included. -- Annotation ©2017 * (protoview.com) *Table of ContentsPREFACE; Alain Decrop and Arch G. Woodside WHAT CAN TOURISTS AND TRAVEL ADVISORS LEARN FROM CHOICE OVERLOAD RESEARCH?; Nguyen T. Thai and Ulku Yuksel FROM TOURISM DESTINATION TO MUNDAE CONSUMPTION OF PLACE: AN ASIAN INTROSPECTION OF FRANCE; Wided Batat and Sakal Phou RUSSIAN WOMEN TRAVELING: A SOCIO-CULTURAL PERSPECTIVE; Ekaterina Miettinen GENDER, AGE, AND EDUCATION EFFECTS ON TRAVEL-RELATED BEHAVIOR: REPORTS ON FACEBOOK; Sanja Božić and Tamara Jovanović THE GAZE AND OBJECTIVES OF TOWNSCAPE VISITORS; Taketo Naoi, Akira Soshiroda, and Shoji Iijima EXPERIENTIAL CONTEXT AND ACTUAL EXPERIENCES IN PROTECTED NATURAL PARKS: COMPARING FRANCE VERSUS TAIWAN; Anne-Marie Lebrun, Che-Jen Su, Lhéraud Jean-Luc, Marsac Antoine, Bouchet Patrick REDIRECTION THEORY AND ANTI-SOCIAL TRAVEL BEHAVIOR: CONFIGURAL ANTECEDENTS TO NASCENT ROAD-ROAD SIGNALING; Laura Herbst, Dominik Reinartz, and Arch Woodside SOLVING THE CORE THEORETICAL ISSUES IN CONSUMER BEHAVIOR IN TOURISM; Arch G. Woodside

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Book SynopsisThis volume sheds light on the complex linkages between tourism, disaster and conflict. In many countries, tourism crises have been precipitated by natural disasters. At the same time, the tourism industry has often been assigned a pivotal role in the reconstruction and recovery efforts. Prospective tourists have been lured into supporting post-disaster rehabilitation simply through visiting disaster-affected areas. Yet, prioritising the tourism sector in the recovery process may have unintended consequences: less touristic areas that have been severely affected by the disaster may receive less humanitarian relief support. Disaster recovery processes in the tourism industry can also be highly uneven, as multinational hotel chains tend to recover more swiftly and increase both their market share and their control over important resources. Politically well-connected tourist operators and wealthy local elites tend to exploit distorted recovery governance mechanisms and take advantage of the legal and institutional uncertainties triggered by disasters. Insecure, customary land rights of ethnic minority groups and indigenous people may be particularly prone to exploitation by opportunistic tourist operators in the aftermath of a disaster. When disasters strike settings of pre-existing conflict, they may exacerbate the situation by increasing competition over scarce resources and relief funds, or they may catalyse conflict resolution following an intolerable excess of additional suffering among fighting parties. Tourism ventures may offer post-conflict livelihood opportunities, but potentially trigger new conflicts. Disasters may instigate a morbid “dark tourism” industry that invites visitors to enter spaces of death and suffering at memorials, graves, museums, and sites of atrocity.Table of ContentsChapter 1. Introduction to the Tourism-Conflict-Disaster Nexus; Andreas Neef, and Jesse Hession Grayman Chapter 2. Tourism in Bali at the Interface of Resource Conflicts, Water Crisis, and Security Threats; Lucy Benge and Andreas Neef Chapter 3. Geopolitical Ecologies of Tourism and the Transboundary Haze Disaster in Thailand, Laos, and Myanmar; Mary Mostafanezhad and Olivier Evrard Chapter 4. Community-Based Tourism in Post-Disaster Contexts: Recovery from 2016 Cyclone Winston in Fiji; Alejandro Acosta Carrizosa and Andreas Neef Chapter 5. Tourism Business Response to Multiple Natural and Human-Induced Stressors in Nepal; Marjorie van Strien Chapter 6. A Tale of Two Museums in Post-Tsunami and Post-Conflict Aceh, Indonesia; Jesse Hession Grayman, and Kayt Bronnimann Chapter 7. Post-Conflict Tourism Destinations: Theoretical Reflections and Case Studies; Grant Shirley, Emma Wylie, and Wardlow Friesen Chapter 8. Tourism, Disaster and Indigenous Peoples’ Right to Land: The Aftermath of the 2004 Indian Ocean Tsunami in Southern Thailand; Andreas Neef, Monsinee Attavanich, Preeda Kongpan, and Maitree Jongkraichak

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Book SynopsisAdvances in Hospitality and Leisure delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism. It provides a platform to galvanize thoughts on contemporary issues and merging trends essential to theory advancement as well as professional practices from a global perspective. The focus is to transcend the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. All volumes are keen to address the needs of the populace having interests in disseminating ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts to outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the subjects of interest.Trade ReviewThis year's volume contains eight full papers and two research reports. The topics include the emotional traveler: happiness and engagement as predictors of behavioral intentions among tourists in northern Norway, barriers to implementing green management in the hospitality industry, the inter-relationship between personality traits and psychological constraints on adventure activity participation, friends and relatives as a destination information source, and environmental-focused events: saving tourism landmarks for future generations. -- Annotation ©2017 * (protoview.com) *Table of ContentsFULL PAPERS: THE EMOTIONAL TRAVELER: HAPPINESS AND ENGAGEMENT AS PREDICTORS OF BEHAVIORAL INTENTIONS AMONG TOURISTS IN NORTHERN NORWAY; Joar Vittersø, Nina K. Prebensen, Audun Hetland and Tove Dahl ON-SITE AND MEMORABLE TOURIST EXPERIENCES: TRENDING TOWARDS VALUE AND QUALITY-OF-LIFE OUTCOMES; Anita Zatori and Meghan Beardsley BARRIERS TO IMPLEMENTING GREEN MANAGEMENT IN THE HOSPITALITY INDUSTRY; Shih-Shuo Yeh, Anestis K. Fotiadis, Mei-Ling Huang and Tzung-Cheng Huan CLIMATE-CONSCIOUS IDENTITY AND CLIMATE-ADAPTIVE INNOVATIONS IN HOSPITALITY; Willy Legrand and Robert S. Nielsen THE INTERRELATIONSHIP BETWEEN PERSONALITY TRAITS AND PSYCHOLOGICAL CONSTRAINTS ON ADVENTURE ACTIVITY PARTICIPATION; May K. Vespestad and Mehmet Mehmetoglu ENVIRONMENTAL EDUCATION AND PERCEIVED ECO-INNOVATIVENESS: A FARM VISITOR STUDY; Weerapon Thongma, Yun-Tsan Lin, Winitra Leelapattana and Chih-Cheng Cho FRIENDS AND RELATIVES AS A DESTINATION INFORMATION SOURCE; Michelle Thompson, Leonie Cassidy, Bruce Prideaux, Anja Pabel and Allison Anderson HOTEL GUEST’S GREEN LODGING EXPERIENCES: A SEGMENTATION STUDY; Ya-Ling Chen RESEARCH NOTES TOURISM POLICY AND IMPLEMENTATION IN INDIA: A CENTRE VS. STATE TUG-OF-WAR; Tanmay Shamar ENVIRONMENTAL-FOCUSED EVENTS: SAVING TOURISM LANDMARKS FOR FUTURE GENERATIONS; Qing Ye and Aaron Tkaczynski

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Book SynopsisThis book is a practical handbook for entrepreneurship in tourism related industries. The book will provide students and prospective entrepreneurs with the knowledge, know-how and best practices in order to assist them in planning, implementing and managing business ventures in the field of tourism. It constitutes a valuable contribution to developing the necessary knowledge, competencies and skills of entrepreneurial decision-making and ventures. It would serve as a guide for those studying entrepreneurship and preparing for entrepreneurial careers as well as a reference for the practical use of entrepreneurs at the planning, implementation, operation and evaluation stages of building a tourism business. Examples from the industry/business world are provided to illustrate real-life practice and give readers a better understanding of entrepreneurship in tourism.Trade ReviewThis handbook consists of 23 chapters from entrepreneurship, business, tourism, management, and other researchers from around the world, who discuss key issues and aspects of planning and operating business ventures in tourism from a managerial and marketing perspective. It covers the whole process of developing and managing the entrepreneurial process, from the conception of the entrepreneurial idea to the development and implementation of its business plan. It addresses tourism and its characteristics and the importance of entrepreneurship and entrepreneurs; key issues of the business environment in tourism, including strategic analysis and competition analysis and innovation and creativity; issues of planning the business project, including legal issues, feasibility analysis, and collaborative forms and strategies; issues of managing the business operation, such as financial matters, service quality and customer care, evaluating business performance, and risk management; tools and processes of marketing the business offering and services; and special topics like crowdsourcing, social entrepreneurship, green entrepreneurship, the sharing economy, and the contribution of creative tourism to entrepreneurship. -- Annotation ©2018 * (protoview.com) *Table of ContentsChapter 1. Entrepreneurship and Entrepreneurs in Tourism; Marios SotiriadisChapter 2. Framework for Tourism: Tourism System and Tourism Value Chain; Stelios Varvaressos Chapter 3. Features of Tourism-Related Businesses and Trends in Tourism and Travel Markets; Elricke Botha Chapter 4. Strategic Analysis and Competition Analysis; Marios Sotiriadis Chapter 5. Innovation, Creativity and Tourism; Marta Magadán and Jesus Rivas Chapter 6. The Entrepreneurial Process and Legal Issues; Ciná van Zyl Chapter 7. Feasibility Analysis and Study; Stavros Arvanitis and Leticia Estevez Chapter 8. Collaborative Forms and Strategies for Business Venturing in Tourism Industries; Marios Sotiriadis Chapter 9. Management and Business Plan; Marisol Alonso Vazquez, Martha Alicia Alonso-Castañón and María del Pilar Pastor-Pérez Chapter 10. Managing Financial Matters; Marios Sotiriadis Chapter 11. Providing Service Quality and Customer Care in Tourism Businesses; Magdalena Petronella (Nellie) Swart Chapter 12. Monitoring and Assessing Business Performance in Tourism Business: The Case of Hospitality Business; Magdalena Petronella (Nellie) Swart and Anne Taylor Chapter 13. Risk Management in Tourism Ventures; Eugenia Papaioannou and Shiwei Shen Chapter 14. Taking the Exit Route: Reasons, Methods and a Plan; Nkoana Simon Radipere and Msindosi Sarah Radebe Chapter 15. Marketing of Tourism Services / Experiences; Hongfei Bao Chapter 16. Digital Tools: Their Value and Use for Marketing Purposes; Catherine Paretti, Sylvie Christofle and Vanessa Guerrier-Buisine Chapter 17. Designing and Implementing a Marketing Plan; Anestis Fotiadis, Claudel Mombeil and Natasa Slak Valek Chapter 18. Designing and Creating Tourism Experience: Adding Value for Tourists; Yosr Ben Tahar, Coralie Haller, Charlotte Massa and Sébastien Bédé Chapter 19. Crowdsourcing for tourism ventures; Vincent Grèzes, Roland Schegg and Antoine Perruchoud Chapter 20. Social Entrepreneurship in Tourism; Evelyn G. Chiloane-Tsoka Chapter 21. Green Entrepreneurship in Tourism; María del Mar Alonso-Almeida and María José Álvarez-Gil Chapter 22. Contribution of Creative Tourism to Tourism Entrepreneurship; Agusdin Agusdin Chapter 23. Sharing Economy and Entrepreneurship in Tourism; Vasiliki Avgeli

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Book SynopsisFrom a renowned group of international scholars, this new work examines how leading economic countries use sport business, particularly individual sports events (such as the Olympics or FIFA Men’s or Women’s World Cup) as well as participant sport, in comprehensive plans toward driving and furthering economic development, raising brand awareness (country as a brand), transforming lagging communities, and enhancing travel and tourism in the country. Comparative sport studies are fundamentally designed for cross-country and cross-cultural understanding, learning, and improvement. By recognizing the achievements, administrative procedures, and management practices of peer countries and using them as a mirror or referencing parameter, government agencies and sport organizations of a country may be able to identify areas that need improvements in their own administration and cultivate development and growth in the country’s sport industry. Exploring how China, Japan, South Korea, Russia, the UK, Germany, the US, Canada, Brazil, South Africa, and Australia have all used sport as a catalytic agent, each chapter delves into the country’s sports industry by looking at: recent history and stages of the industry; current state including scope, magnitude, structure, governance, policies, facilities, and programs; developmental characteristics, strength, and highlights; contemporary challenges and issues; and trends of development and advancement.Trade ReviewInvited international contributors in physical education, sociology, sport management, economics, and kinesiology compare the development of the sports industry in 11 leading economies. After an intro chapter on the globalized sport market place and factors affecting it, chapter-length country case studies detail the sports industry in 11 countries, including Brazil, Japan, South Africa, the US, and Korea. Each chapter gives information and analysis on the recent history and current state of the sports industry, politics and governance, and challenges and issues. The final chapter compares sports culture, sports development, and organizational structures in all 11 countries. B&w photos and charts are included. -- Annotation ©2018 * (protoview.com) *Table of ContentsChapter 1. Introduction Chapter 2. The Australian Sport Industry Chapter 3. The Sports Industry in Brazil Chapter 4. The Canadian Sport Industry Chapter 5. Development of Chinese Sport Industry Chapter 6. The German Sport Industry Chapter 7. The Japanese Sport Industry Chapter 8. The Russian Sport Industry Chapter 9. The South African Sport Industry Chapter 10. Sport Market Value Network of the Korean Sport Industry Chapter 11. The U.S. Sport Industry Chapter 12. The U.K. Sport Industry Chapter 13. Comparative Analyses

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Book SynopsisThe Evolution of the British Funeral Industry in the 20th Century examines the shifts that have taken place in the funeral industry since 1900, focusing on the figure of the undertaker and exploring how organisational change and attempts to gain recognition as a professional service provider saw the role morph into that of ‘funeral director’. As the disposal of the dead increased in complexity during the twentieth century, the role of the undertaker/funeral director has mirrored this change. Whilst the undertaker of 1900 primarily encoffined and transported the body, today’s funeral director provides other services, such as taking responsibility for the body of the deceased and embalming, and has overseen changes such as the increasing preference for cremation, the impact of technology on the production of coffins and the shift to motorised transport. These factors, together with the problem of succession for some family-run funeral businesses, have led large organisations to make acquisitions and manage funerals on a centralised basis, achieving economies of scale. This book examines how the occupation has sought to reposition itself and how the ‘funeral director’ has become an essential functionary in funerary practices. However, despite striving for new-found status the role is hindered by two key issues: the stigma of handling the dead, and the perception of making a profit from loss.Trade ReviewThis new history of the British funeral and of the funeral profession from this distinguished social historian is particularly timely as well as welcome… Brian Parsons is not just an historian of the funeral industry, he has had hands-on experience of every aspect of the profession since his formative years. He thus has an insider’s perspective on the business… This is indeed a very fine history. It is a great achievement of scholarship lightly worn and generously shared. -- Philip Smyth * Dignity Express *Julian Litten's The English Way of Death: The Common Funeral since 1450 remains the standard authority on the evolution of British funerals, but concludes towards the end of the 19th century. Parsons picks up the story since then, covering death, the funeral, and the funeral director during the 20th century; from front parlor to funeral parlor: the development of the chapel of rest and funeral home; caretakers of the dead; furnishing the funeral; transport to Paradise; organizational change; funerals and finance; and the newest profession. -- Annotation ©2018 * (protoview.com) *Table of ContentsPreface Acknowledgements List of Illustrations Abbreviations Introduction 1. Death, the Funeral and the Funeral Director in the Twentieth Century 2. From Front Parlour to Funeral Parlour 3. Caretaker of the Dead 4. Furnishing the Funeral 5. Transport to Paradise 6. Organisational Change 7. Funerals and Finance 8. The Newest Profession? Endnotes Bibliography Index

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Book SynopsisTourism in Cuba: Casinos, Castros, and Challenges presents an in-depth exploration of the history and development of tourism in Cuba. Beginning with the earliest days of prohibition in the US, Tony L. Henthorne illustrates how Cuba strove to position itself as an uninhibited Caribbean playground for the well-heeled American traveler. This book analyzes the ways in which Cuban tourism reached previously unimagined economic heights through the "new normal" of casinos, nightclubs, and prostitution during Fulgencio Batista's reign, and it examines the forces sustaining his rise to power. Fidel Castro's revolution set out to end Batista's reign of corruption, promising a new beginning for Cuba and the Cuban people. Casinos were shuttered, and the other hedonistic trappings of decadence quickly vanished; relations between the US and Cuba were severed, and the island began a long transformative relationship with the Soviet Union. This book provides an illuminating insight into the impact of these social and economic changes upon tourism in Cuba. Henthorne goes on to explore Barack Obama's significant travel and economic concessions to Cuba, which resulted in a soar in tourism, and he evaluates how Donald Trump has since scaled back on US overtures to Cuba. He also provides an insider's look at the Cuban tourist product - what it was, what it is, and what it may be in the future.Trade ReviewThis volume examines the history and development of tourism in Cuba, from the earliest days of Prohibition through the mob-influenced "Golden Age" to today. It details Cuba's history and its first tourists; casinos, nightclubs, and prostitution during Fulgencio Batista's reign; tourism and the revolution; tourism during the Special Period; expansion of international tourism after Fidel Castro turned over control of the government to his brother Raul; changes regarding travel to Cuba by US citizens under the Obama and Trump administrations; challenges for tourism in Cuba today; and areas for future development and growth. -- Annotation ©2018 * (protoview.com) *Table of ContentsPrefacePart 1 - Casinos Chapter 1: The First Tourists Chapter 2: An Era of Decadence Part 2 - Castros Chapter 3: The Revolution and Tourism Chapter 4: The Special Period, Part 1 (1990-1995) Chapter 5: The Special Period, Part 2 (1995-2005) Chapter 6: Cuban Thaw Part 3 - Challenges Chapter 7: A New Political and Economic Environment Chapter 8: Challenges Old and New Chapter 9: Where to from Here?

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Book SynopsisThis book is a practical handbook for entrepreneurship in tourism related industries. The book will provide students and prospective entrepreneurs with the knowledge, know-how and best practices in order to assist them in planning, implementing and managing business ventures in the field of tourism. It constitutes a valuable contribution to developing the necessary knowledge, competencies and skills of entrepreneurial decision-making and ventures. It would serve as a guide for those studying entrepreneurship and preparing for entrepreneurial careers as well as a reference for the practical use of entrepreneurs at the planning, implementation, operation and evaluation stages of building a tourism business. Examples from the industry/business world are provided to illustrate real-life practice and give readers a better understanding of entrepreneurship in tourism.Trade ReviewThis handbook consists of 23 chapters from entrepreneurship, business, tourism, management, and other researchers from around the world, who discuss key issues and aspects of planning and operating business ventures in tourism from a managerial and marketing perspective. It covers the whole process of developing and managing the entrepreneurial process, from the conception of the entrepreneurial idea to the development and implementation of its business plan. It addresses tourism and its characteristics and the importance of entrepreneurship and entrepreneurs; key issues of the business environment in tourism, including strategic analysis and competition analysis and innovation and creativity; issues of planning the business project, including legal issues, feasibility analysis, and collaborative forms and strategies; issues of managing the business operation, such as financial matters, service quality and customer care, evaluating business performance, and risk management; tools and processes of marketing the business offering and services; and special topics like crowdsourcing, social entrepreneurship, green entrepreneurship, the sharing economy, and the contribution of creative tourism to entrepreneurship. -- Annotation ©2018 * (protoview.com) *Table of ContentsChapter 1. Entrepreneurship and Entrepreneurs in Tourism; Marios SotiriadisChapter 2. Framework for Tourism: Tourism System and Tourism Value Chain; Stelios Varvaressos Chapter 3. Features of Tourism-Related Businesses and Trends in Tourism and Travel Markets; Elricke Botha Chapter 4. Strategic Analysis and Competition Analysis; Marios Sotiriadis Chapter 5. Innovation, Creativity and Tourism; Marta Magadán and Jesus Rivas Chapter 6. The Entrepreneurial Process and Legal Issues; Ciná van Zyl Chapter 7. Feasibility Analysis and Study; Stavros Arvanitis and Leticia Estevez Chapter 8. Collaborative Forms and Strategies for Business Venturing in Tourism Industries; Marios Sotiriadis Chapter 9. Management and Business Plan; Marisol Alonso Vazquez, Martha Alicia Alonso-Castañón and María del Pilar Pastor-Pérez Chapter 10. Managing Financial Matters; Marios Sotiriadis Chapter 11. Providing Service Quality and Customer Care in Tourism Businesses; Magdalena Petronella (Nellie) Swart Chapter 12. Monitoring and Assessing Business Performance in Tourism Business: The Case of Hospitality Business; Magdalena Petronella (Nellie) Swart and Anne Taylor Chapter 13. Risk Management in Tourism Ventures; Eugenia Papaioannou and Shiwei Shen Chapter 14. Taking the Exit Route: Reasons, Methods and a Plan; Nkoana Simon Radipere and Msindosi Sarah Radebe Chapter 15. Marketing of Tourism Services / Experiences; Hongfei Bao Chapter 16. Digital Tools: Their Value and Use for Marketing Purposes; Catherine Paretti, Sylvie Christofle and Vanessa Guerrier-Buisine Chapter 17. Designing and Implementing a Marketing Plan; Anestis Fotiadis, Claudel Mombeil and Natasa Slak Valek Chapter 18. Designing and Creating Tourism Experience: Adding Value for Tourists; Yosr Ben Tahar, Coralie Haller, Charlotte Massa and Sébastien Bédé Chapter 19. Crowdsourcing for tourism ventures; Vincent Grèzes, Roland Schegg and Antoine Perruchoud Chapter 20. Social Entrepreneurship in Tourism; Evelyn G. Chiloane-Tsoka Chapter 21. Green Entrepreneurship in Tourism; María del Mar Alonso-Almeida and María José Álvarez-Gil Chapter 22. Contribution of Creative Tourism to Tourism Entrepreneurship; Agusdin Agusdin Chapter 23. Sharing Economy and Entrepreneurship in Tourism; Vasiliki Avgeli

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Book SynopsisTourism is seen as a way of promoting a nation's history or heritage. This is especially resonant for countries such as Iran which is home to one of the world's oldest continuous major civilizations, with its historical and urban settlements dating back to 4000 BC. However, the mere existence of historical and cultural resources is not sufficient to develop a country as an international destination. Building on comparatively limited tourism and hospitality research on Iran as a destination, and being mindful of recent political, cultural, and social transitions there, Experiencing Persian Heritage: Perspectives and Challenges is developed as an essential reference for destination development in emerging international destinations similar to Iran--rich in history, culture, heritage, and ethnic and natural diversities. These constitute the unique substances for image formulation, marketing, and competitive and global positioning. The topics advanced in this volume summarize a number of relevant challenges and opportunities for practical applications in hospitality and tourism. The book will be of interest to national and international tourism authorities, postgraduate students, and faculty members in tourism, marketing, heritage management, history and anthropology.Trade ReviewResearchers of the tourism industry analyze new perspectives and challenges for developing tourism and hospitality in Iran. They cover the contextual setting, taxonomies and typologies of cultural and heritage tourism, visitors' perceptions of heritage setting and cultural attractions, emerging means of promotion and management, and the image of Iran and competitive positioning. Among their topics are encounters with Iranian culture: a critical incident approach in tourism, effects of museum visits on adolescents' motivation and satisfaction, social media and hotels in Iran: the online reputation of hotels on Booking.com, a holistic analysis of the second-home tourism impact in the Caspian Sea region of Iran: perspectives of host communities, and Islamic and halal tourism in Iran: toward new horizons. -- Annotation ©2019 * (protoview.com) *Table of ContentsIntroduction. Sociocultural Contexts PART I. Contextual setting Chapter 1. Tourism in Iran: A Political Economy Perspective; Rahim Heydari Chianeh, Seyedeh Khadijeh Rezatab Azgoomi, Behnam Kian PART II. Taxonomies and typologies of cultural and heritage tourism Chapter 2. Heritage Tourism in Iran: An Historical Perspective; Maria Isabel Roque, Maria João Forte Chapter 3. Encounters with Iranian Culture: A Critical Incident Approach in Tourism; Samira Zare, Philip L. Pearce Chapter 4. Cultural Heritage in Tourism Strategy: Insights from Iran; Minoo H. Esfehani PART III. Visitors' perceptions of heritage setting and cultural attractions Chapter 5. Savoring Persian Travel: Analyzing Iranian Tourists' Memories; Philip L. Pearce, Zohre Mohammadi Chapter 6. Host-Guest Relations: Cultural Tourists in Iran; Andres Artal-Tur, Noelia Sánchez-Casado, María Isabel Osorio-Caballero Chapter 7. Kandovan Troglodyte Village: A Functioning Cultural Heritage Experience; Martin Gannon, Renzo Cordina, Sean Lochrie, Babak Taheri, Fevzi Okumus Chapter 8. Effects of Museum Visits on Adolescents Motivations and Satisfaction; Mercede Shavanddasht PART IV. Emerging means of promotion and management Chapter 9. The Meaning of Hospitality in Iran; Javaneh Mehran Chapter 10. A Textual and Visual-Based Exposition of Iran as a Destination; Ana Isabel Rodrigues, Vahid Ghasemi, Antónia Correia, Metin Kozak Chapter 11. Social Media and Hotels in Iran: Online Reputation of Hotels in Booking.com; María de la Cruz del Río-Rama, Claudia Patricia Maldonado-Erazo, José Álvarez-García, Ramiro Leonardo Ramírez-Coronel Chapter 12. Authenticity and Innovation: The Future of Tourism in Iran; Fabio Carbone, Neda Torabi Farsani, Peyman Seyeddi, Anahita Malek PART V. Image of Iran and competitive positioning Chapter 13. The Impact of Branding on Tourists' Satisfaction and Loyalty in Iran; Zanete Garanti, Shiva Ilkhanizadeh, Philip Siaw Kissi Chapter 14. Satisfaction and Destination Loyalty in Heritage Sites of Shiraz; Shiva Hashemi, Shaian Kiumarsi, Azizan Marzuki, Behnaz Babaei Anarestani Chapter 15. Residents' Apathy and Heritage Tourism Development; Vahid Ghasemi, Giacomo Del Chiappa, Antónia Correia Chapter 16. A Holistic Analysis of the Second Home Tourism Impacts in Caspian Sea Region of Iran: From Host Communities Perspective; Habib Alipour, Hamed Rezapouraghdam, Bazar Hasanzade Chapter 17. Islamic and Halal Tourism in Iran: Towards New Horizons; Rahim Heydari Chianeh, Behnam Kian, Seyedeh Khadijeh Rezatab Azgoomi Conclusion. The Agenda for the Future of Tourism in Iran

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Book SynopsisDestination marketing relies on planning, organisation, and successful strategies and tactics. Tourism Planning and Destination Marketing provides an in-depth understanding of the tourism marketing environment, including destination branding, distribution channels, etourism, digital media, and sustainable and responsible tourism practices. It is a useful guide for tourism marketers, including destination management organisations (DMOs), who are increasingly using innovative tools and evolving technologies to engage with prospective visitors. Moreover, this title sheds light on the latest developments in travel, hospitality, festivals and events, as the contributing authors have critically analysed the global tourism marketing environments that comprise a wide array of economic, socio-cultural, technological and environmental realities. This book explores advances in tourism planning and destination marketing theory for the interest of both researchers and scholars. Furthermore, it is an invaluable resource for a wide range of industry practitioners, including consultants, senior executives and managers who work for destination management organisations, tourism offices, hotels, inbound/outbound tour operators and travel agents.Trade ReviewCases from around the world illustrate practices in tourism marketing and planning and destination branding and marketing. Some subjects explored include forging relationships with competitors, marketing sustainable tourism, internet-based marketing of ecotourism, and organizing festivals and events for destination marketing. The book contains b&w diagrams and summary charts. Its readership includes researchers and scholars, practitioners and consultants, and executives and managers working in tourism, travel, and destination management. -- Annotation ©2018 * (protoview.com) *Table of ContentsPreface Chapter 1. The Planning and Development of the Tourism Product; Mark Anthony Camilleri Chapter 2. The Creation and Delivery of Experiential Value in Tourism and Hospitality; Martina Gallarza and Nerea De Diego Velasco Chapter 3. Plog's Model of Personality-Based Psychographic Traits in Tourism: A Review of Empirical Research; Oliver Cruz-Milan Chapter 4. Coopetition for Destination Marketing: The Scope of Forging Relationships with Competitors; Rauno Rusko Chapter 5. The Residents' Attitudes Toward Incoming Tourism in Punta del Este, Uruguay; José Ramón Cardona, Daniel Álvarez Bassi and María Dolores Sánchez-Fernández Chapter 6. Marketing Sustainable Tourism: Principles and Practice; Danielle Eiseman Chapter 7. Enriching Cultural Experiences from Rural Tourism: Case Studies from Japan; Soniya Billore Chapter 8. The Internet-Based Marketing of Ecotourism: Are Ecotourists Really Getting What They Want?; Marta Massi and Alessandro De Nisco Chapter 9. The 'Phygital' Tourist Experiences: The Use of Augmented and Virtual Reality in Destination Marketing; Larissa Neuburger, Julia Beck and Roman Egger Chapter 10. Organising Festivals, Events and Activities for Destination Marketing; Antonio Botti, Antonella Monda, and Massimiliano Vesci Chapter 11. The Strategic Management of Events for Destination Marketing; Antonella Capriello Chapter 12. The Use of Smart Tourism Systems to improve the destination's appeal. A Case Study from Caserta in Italy; Clara Bassano, Maria Cristina Pietronudo and Paolo Piciocchi

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Book SynopsisAdvertisements are considered as stimuli which consumers will respond to. Banks can develop emotionally appealing advertisements, but they are not guaranteed a positive emotional reaction. The unprecedented turbulence and uncertainty experienced in the banking industry has increased the need to appear more appealing to consumers.Taking into consideration the global financial crisis, the current challenges of competition and open banking, and the looming threat of Brexit, this book explores how UK banks are pulling at consumers’ heart strings with appeals that are often filtered through personal ideologies, life experiences and previous exposure to brands. It investigates consumers’ perception of this strategy, as well as the wider implications of using emotional appeals in financial services advertising. Based on empirical data and research, this books will prove invaluable to students, researchers and managers alike.Trade ReviewThis book examines how banks in the UK use emotional appeals in advertising their services and how consumers engage with these advertisements. It draws on qualitative interviews to understand attitudes towards advertising, showing how it shapes buying decisions and how consumers decide where to bank. It discusses banks as senders of marketing messages and why they may consider sending marketing communications messages, as well as the types of messages they use; the creative decisions embedded in advertisements using emotional appeals, different types, how they are presented, and the media used; how emotional appeals are presented across different groups of banks and various products and services; how consumers decode these advertisements; how they filter the decoded meanings to decide if they need an advertisement before making a financial decision; and why banks need to advertise and the connection between emotional appeals and financial services advertising. -- Annotation ©2018 * (protoview.com) *Table of ContentsChapter 1. Introduction Chapter 2. UK Financial Services Advertisement Chapter 3. Emotional Appeals in Advertising Chapter 4. Emotional appeals presented in Financial Services Chapter 5. Researching Emotional Responses Chapter 6. Filters of Emotional Appeal Chapter 7. Way forward Chapter 8. Conclusion

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Book SynopsisThis volume presents twenty updated and new theories of travelers’ decisions and behaviors. It describes the advances in theory construction and practical applications of theory in the disciplines of tourism, hospitality, leisure, and entertainment (THLE) research. The chapters all build on the grand models appearing in these four literature streams during 1965-2015. This approach is comprehensive in both coverage and depth with regard to constructing, testing, and applying theories of travelers’ decisions and behaviors, which includes original work in updating grand theories and micro (algorithm-conscious and non-conscious based) theories of travelers’ decisions and behavior. This volume is the first to fully recognize and construct theories across the THLE discipline. This volume describes the synergies, symbioses, and serendipity occurring in THLE behavior. It tears down researchers' parochial fences of what is and is not tourism, hospitality, leisure, and entertainment. The time has arrived tor tourism to embrace hospitality, hospitality to embrace tourism, and all to embrace leisure and entertainment, and this volume serves as a catalyst to accomplish this embrace.Trade ReviewResearchers examine how cultures and behavior of tourists influence decisions by tourism companies and by local and national governments, at the same time that steps by companies and governments are influencing the actions of tourists. The studies reflect the shift in tourism research from studying relationships to studying outcomes using statistical methods. The topics include antecedents to the performance of mountain ropeway companies: empirical evidence for Switzerland, willingness-to-pay versus actual behavior: sustainable procurement at festivals, territorial planning as a creative tool for the upgrading of cultural tourism, and sustainable tourism development and Thai cultural heritage. -- Annotation ©2018 * (protoview.com) *Table of ContentsChapter 1. 'Sommerfrische' in Times of Climate Change: A Qualitative Analysis of Historical and Recent Perceptions of the Term; Fabian Weber, Maria Juschten, Carina Fanninger, Wiebke Unbehaun, Christiane Brandenburg, Alexandra Jiricka-Pürrer and Christina CzachsChapter 2. Antecedents to the Performances of Mountain Ropeway Companies: Empirical Evidence for Switzerland; Philipp Luetolf and Gabrielle Wanzenried Chapter 3. Perceived Social–Environmental and Emotional Well-Being as a Benefit of Sustainable Tourism Products and Services; Friederike Vinzenz, Werner Wirth, Julianna Priskin, Sindhuri Ponnapureddy and Timo Ohnmacht Chapter 4. Willingness to Pay vs. Actual Behaviour: Sustainable Procurement at Festivals; Rachel Dodds, Brittany Jenkins, Wayne Smith and Robert E. Pitts Chapter 5. Tourists' Perceptions of and Intentions to Stay at a Capsule Hotel in Bangkok; Natrawan Amornpornwiwat and Supara Kapasuwan Chapter 6. Territorial Planning as a Creative Tool for the Upgrading of Cultural; Aleksandra Djukić, Vladan Djokić and Branislav Antonić Chapter 7. A Conceptual Framework of Commercial Hospitality: Perception of tourists in Thailand and Switzerland; Jürg Stettler, Barbara Rosenberg-Taufer, Lukas Huck, Anna Amacher Hoppler, Julia Huilla, Jürg Schwarz and Chanin Yoopetch Chapter 8. Sustainable Tourism Development and Thai Cultural Heritage; Roberto B. Gozzoli

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Book SynopsisThis volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them. The book continues the series’ tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism. The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.Trade ReviewOriginating in a service quality conference in 2016, in Isfahan, Iran, this book is premised on the close association between service quality and the ability of destinations and businesses to increasingly benefit from the growing global volume of tourists against the backdrop of heightened competition. Fifteen chapters present the latest theories and practices on quality services and experiences in hospitality and tourism, based on conceptual discourse, empirical evidence, application of existing and emerging concepts and theories, and complications of practical findings. It illuminates the viewpoints of recipients and providers of quality services, as well as the actors of quality experiences spanning hospitality and tourism sectors. What about the future?: Technological innovations and disruptions, such as clean energies, electric and driverless transportation will create disruptions to the existing system of global tourism against the backdrop of changing demographics of tourist populations, creating a wide-ranging set of opportunities. -- Annotation ©2018 * (protoview.com) *Table of ContentsIntroduction. Integrating Experiences in the Study of Service Quality; Liping Cai and Pooya Alaedini PART I. DESTINATIONS IN IRAN, HONG KONG, AND THE UNITED STATES Chapter 1. TARGETING PURPOSE OF VISIT: Quality Experience as Demanded; Pooya Alaedini and Dordaneh Davari Chapter 2. TEACHING TOURISM SERVICE QUALITY IN IRAN; Siamak Seyfi, Adel Nikjoo and Pooya Alaedini Chapter 3. RISK PERCEPTION AND TOURISM EXPERIENCES AMONG PILGRIMS; Mohamad Sharifi-Tehrani and Kourosh Esfandiar Chapter 4. CULTURE AND SERVICE QUALITY: Case of Hong Kong; Bona Kim, Lingxu Zhou and Anyu Liu Chapter 5. QUALITY EXPERIENCE OF CHINA’S FAMILY TOURISTS IN THE UNITED STATES; Yunzi Zhang and Liping Cai PART II. TOURISTS AT THE CORE Chapter 6. TOURIST EXPERIENCE DESIGN: A Storytelling Framework; Gianna Moscardo Chapter 7. SOCIAL NETWORK SITES AND VIRTUAL TOURISM EXPERIENCE; Seyedeh Fatemeh Mostafavi Shirazi Chapter 8. HORSERACEING EVENT EXPERIENCE AND SOCIAL MEDIA; Chloe Downes, Roya Rahimi, and Peter Robinson Chapter 9. EXPERIENCES OF THE PLURAL TOURIST: A French Sociology Perspective; Christophe Guibert Chapter 10. EMOTIONAL OUTCOMES OF DINING-AWAY-FROM-HOME EXPERIENCES; Saerom Wang, Liping A. Cai, and Xinran Lehto PART III. HOTELS, CONFERENCES, AND BIG DATA Chapter 11. PERCEIVED CONFERENCE QUALITY: Evidence from Malaysia; Shiva Hashemi, Azizan Marzuki and Shaian Kiumarsi Chapter 12. SERVICE EXPERIENCES AT LUXURY HOTELS: Business Tourists’ Perspectives; Ruiyu Feng, Yao.Chin Wang and Bill Ryan Chapter 13. LUXURY HOTELS: Concept and New Trends; Amelia Tomašević Chapter 14. BIG DATA AND SERVICE QUALITY: Barcelona’s Hospitality and Tourism Industry; Ainhoa Serna, Antònia Casellas, Grant Saff and Jon Kepa Gerrikagoitia Chapter 15. A HOTEL CLASSIFICATION FRAMEWORK FOR QUALITY SERVICE; Tahir Sufi and Narges Shojaie Conclusion: Heightening Tourism Experiences with Quality Services; Pooya Alaedini and Liping Cai

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Book SynopsisPartial-least-squares path modeling (PLS-PM), a composite-based form of structural equation modeling (SEM), offers great practical advantages to researchers and practitioners. It has been gaining increasing attention in various disciplines, including management information systems, marketing, strategic management, accounting, family business research, operations management, and organizational research. Yet advanced PLS-SEM techniques are not broadly used in hospitality and tourism research, which spells missed opportunities in terms of detailed analyses and actionable findings. Applying Partial Least Squares in Tourism and Hospitality Research provides a forum for leading names in the field to discuss the major topical issues and to demonstrate the usefulness of PLS path modeling for academics and practitioners in hospitality and tourism. Its ten chapters discuss key aspects of advanced PLS analysis and its practical applications, covering new guidelines and improvements in the use of PLS-PM as well as individual topics such as multi-group analysis (PLS-MGA), the predictive qualities of PLS models, minimum sample size estimation methods, the reporting of mediation and moderation analysis, the assessment of the reliability of reflectively measured constructs, and the assessment of overall model fit through consistent PLS and the bootstrap-based test. This comprehensive coverage serves both as an introduction to PLS for the uninitiated and as a go-to reference work for researchers and practitioners interested in the most recent advances in PLS methodology. Applying Partial Least Squares in Tourism and Hospitality Research is a must-read for academics in hospitality and tourism research and for hospitality and tourism practitioners such as industry consultants. Insofar as it can serve as a guidebook to recent advances within PLS-SEM, it is also of interest to researchers from other disciplines including management, business, and marketing.Trade ReviewEconomists and business scholars show how to apply partial least squares-structural equation modeling to research in the tourism and hospitality industries. Among their topics are minimum sample size estimation in partial least squares-structural equation modeling: an application in tourism and hospitality research, predictions from partial least squares models, loyalty to rural tourism in Brazil: the moderating effect of the purchase frequency, human resource management practices and employee retention: the moderating effect of work environment, and analyzing the effects of online and offline communication in the hotel and restaurant industry: the partial least squares approach. -- Annotation ©2019 * (protoview.com) *Table of ContentsChapter 1. Minimum sample size estimation in PLS-SEM: An application in tourism and hospitality research; Ned KockChapter 2. New guidelines for the use of PLS path modeling in hospitality, travel and tourism research; Jörg Henseler, Tobias Müller and Florian Schuberth Chapter 3. Predictions from partial least squares models; Nicholas P. Danks and Soumya Ray Chapter 4. PLS Path Modeling in Hospitality and Tourism Research: The Golden Age and Days of Future Past; Hengky Latan Chapter 5. Hotel employees’ use of smartphones and performance: reflective-formative estimation approach; Minwoo Lee, Kawon Kim, Kyung Young Lee and Jung Hwa Hong Chapter 6. Loyalty to rural tourism in Brazil: The moderating effect of the purchase frequency; Mara Mataveli and Alfonso J. Gil Chapter 7. HRM practices and employee retention: The moderating effect of work environment; Palwasha Bibi, Ashfaq Ahmad and Abdul H. A. Majid Chapter 8. Do museums’ websites boost visitors’ intentions? A PLS multi-group comparison; Jesús García-Madariaga, Nuria Recuero Virto, María Francisca Blasco López and Joaquin Aldas Manzano Chapter 9. The effect of high and low environmental conscious regarding Brazilian restaurants: A multi-group analysis using PLS; Carlos Alberto Alves, Claudio José Stefanini and Leonardo Aureliano da Silva Chapter 10. Analyzing the effects of online and offline communication in the hotel and restaurant industry: The PLS approach; Maja Šerić and Đurđana Ozretić-Došen

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Book SynopsisMalta is the only country in the European Union, and one of only six countries in the world, that has not had a banking crisis since the 1970s. Despite its lack of raw materials, Malta currently has one of the lowest rates of unemployment and inflation in the EU, as well as a positive GDP. Yet there are only a few studies on the development of the industry that contributes most to its economy, the financial services industry. Drawing upon empirical findings, archival research, and interviews, Zammit, Spiteri, and Grima fill a major gap in the literature by delivering a study of the development of the Maltese insurance industry. The authors collect literature and insights from prominent figureheads in order to outline the history of this major sector of the Maltese economy, tracing its roots back to the earliest inhabitants of the island, through to the expansion of its maritime trade, and working right up to the present with the emergence of more complex and sophisticated insurance services and products. The success of Malta's specific risk-management practices, generally characterized by risk-avoidance and prudence, is shown to have implications beyond Maltese financial policy and regulatory development: it offers concrete guidance from a small-scale "laboratory" for the complex policy and development decisions of larger nations. This study is of interest to students and academics of insurance, risk management, and financial services, and it offers food for thought and guidance to practitioners and policy makers.Trade ReviewThough insurance is one of the largest sectors of the Maltese financial services industry and a major pillar in its economy, say Zammt, Spiteri, and Grima, there is little research and literature about it. This is because most of the historical records, and most of the sources they cite here, hinge on maritime history and the historical account of the ports and port activity. They present literature and insights from prominent figureheads on the history and development of this sector of the Maltese economy, starting from the earliest inhabitants of the island and its roots in maritime trade, to the present and the emergence of more complex and sophisticated insurance services and products. -- Annotation ©2018 * (protoview.com) *Table of ContentsChapter 1. Introduction and Roadmap of the Study Chapter 2. Literature review Chapter 3. Research Findings and Discussion Chapter 4. Conclusion

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Book SynopsisAdvances in Hospitality and Leisure (AHL), a peer-reviewed research journal, has been published annually since 2004. AHL is indexed in Scopus and included in the Australian Business Deans Council (ABDC) journal quality list. Its editors, editorial board members and ad-hoc reviewers include scholars from North America, Europe and Asia-Pacific. AHL utilizes this international focus to participate in innovative methods of inquiry and inspire new research topics that are vital and have been in large neglected in the context of hospitality, tourism, and leisure. It strives to address the needs of the populace willing to disseminate seminal ideas, concepts, and theories derived from scholarly inquiries. This volume includes full papers and research notes which discuss conceptual models and empirical investigations using inductive and deductive methods. Potential readers may retrieve useful articles to outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the new subjects of learning.Trade ReviewContributed by management, hospitality and tourism, and other researchers from around the world, the 11 articles in this volume discuss topics in hospitality and leisure. They address the culinary preferences of international tourists to South Africa; Hong Kong's Quality Tourism Services scheme; the relationship between activity involvement, place attachment, and co-creation in a festival setting; customer retention among hotels in Ghana; the competitiveness of Chinese cities in the cruise market; attributes associated with tourist arrivals to forest parks in Taiwan; the impact of customer value co-creation behavior on the brand equity of online travel enterprises; the influence of management commitment on market orientation practices in Ghana's hotel industry; the structural relationships among humor leadership, psychological empowerment, innovative behavior, and job performance in the Korean hotel industry; tourism growth under India's new corporate social responsibility regime; and the connection between ethics and aesthetics in tourism. -- Annotation ©2019 * (protoview.com) *Table of ContentsFULL PAPERS Chapter 1. CEDING TO THEIR APPETITES - A TAXONOMY OF INTERNATIONAL TOURISTS TO SOUTH AFRICA; Lisa-Mari Coughlan and Melville Saayman Chapter 2. HONG KONG’S TOURISM QUALITY SERVICE SCHEME – GOOD IN THEORY BUT NO LONGER RELEVANT AS A CONSUMER PROTECTION STRATEGY; Bruce Prideaux, Nelson Kee Fu Tsang, and Ophelia Wong Chapter 3. THE EFFECT OF ACTIVITY INVOLVEMENT ON PLACE ATTACHMENT WITH CO-CREATION AS A MEDIATOR; Yao-Chung Liu, Bor-Hon Lee, Yu-Chih Lo, and Shih-Shuo Yeh Chapter 4. CUSTOMER RETENTION AMONG HOTELS IN AN EMERGING MARKET: AN EMPLOYEE–BASED PERSPECTIVE; Paulina Nillie Adzoyi, Robert Jan Blomme, and Ben Quarshie Honyenuga Chapter 5. COMPETITIVENESS ANALYSIS OF CRUISE PORTS: A CASE IN CHINA; Danying Song, Joseph S. Chen, and Ke Dong Chapter 6. EXAMINING ATTRIBUTES ASSOCIATED WITH TOURIST ARRIVALS TO FOREST PARKS THROUGH LINEAR AND CURVE ESTIMATIONS; Wan-Yu Liu Chapter 7. A STUDY ON BRAND EQUITY OF ONLINE TOURISM ENTERPRISES BASED ON USER VALUE CO-CREATION; Han Shen, Xinge Li, and Yangfan Zhang Chapter 8. MANAGEMENT COMMITMENT AND MARKET ORIENTATION PRACTICES IN GHANA’S HOTEL INDUSTRY; Edward Kwame Ayimey, Robert Jan Blomme, and Ben Quarshie Honyenuga RESEARCH NOTES Chapter 9. HUMOR IN LEADERSHIP: PERSPECTIVE OF THE HOTEL INDUSTRY; Dong-Woo Koo, Min-Seong Kim, and Young-Wook Kang Chapter 10. TOURISM GROWTH UNDER INDIA’S NEW CSR REGIME; Tanmay Sharma Chapter 11. TOWARDS A RESPONSIBLE EXPERIENCE ECONOMY: ETHICS THROUGH AESTHETICS IN TOURISM; Willy Legrand and Robert Schønrock Nielsen

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Book SynopsisThe marketing of tourist destinations requires continuous strategic planning and decision making. The Branding of Tourist Destinations: Theoretical and Empirical Insights provides researchers and practitioners with an in-depth understanding of different tourism products, marketing strategies and destination branding tactics, as well as useful insights into sustainable and responsible tourism practices.The authors present contemporary conceptual discussions and empirical studies on several aspects of destination branding that help contextualise the attractiveness of a range of tourist destinations. In particular, they explore how tourism marketers, including destination management organisations (DMOs), formulate strategies and tactics to attract prospective visitors. This book also sheds light on the latest industry developments in travel, tourism, hospitality and events in different contexts around the world, including destinations in Sweden, Portugal, Spain, Italy and Ecuador.Trade ReviewResearchers in tourism and in business generally explain to students and practitioners of tourism the different tourism products, marketing strategies, and tactics on destination branding as well as insights into sustainable and responsible tourism practices. Their topics include branding places and tourist destinations: a conceptualization and review, the destination branding through multisensory experiences: case studies from Sweden, the development of the agritourism sector in Campania (Italy), consumer-based brand equity of music events: two case studies from Portugal, the hotel managers' attitudes toward environmental responsibility: an empirical study from Ecuador, and exploring customers' attitudes toward the hospitality brands in India: a social identity perspective. -- Annotation ©2019 * (protoview.com) *Table of ContentsPrefaceChapter 1. The Marketing Environment of Tourist Destinations; Mark Anthony Camilleri Chapter 2. Branding Places and Tourist Destinations: A Conceptualization and Review; Chung-Shing Chan and Lawal Marafa Chapter 3. A Stakeholder Approach for Destination Management Organizations; Jeremy Fairley Chapter 4. Destination Branding through multisensory experiences: Case Studies from Sweden; Clarinda Rodrigues Chapter 5. The Development of the Agritourism Sector in Campania, Italy; Veronica Di Caprio, Valentina Della Corte and Peter Wiltshier Chapter 6. Using the Destination’s Heritage, Language, Lifestyle and "Made in Italy” as a Tourism Development Model; Kamel Ben Youssef, Giuseppe Giaccardi and Martha Friel Chapter 7. The Consumer-Based Brand Equity from Music Events: Two Case Studies from Portugal; Gisela Alves, Arnaldo Coelho and Vítor Roque Chapter 8. Branding Porto: A Case Study of the “Essence of Wine”; Ana Pinto Borges, Elvira Vieira and Paula Rodrigues Chapter 9. Oleo Tourism Development in Jaén, Spain; Carla Marano-Marcolini, Anna D’Auria and Marco Tregua Chapter 10. Exploring the Hotel Managers’ Attitudes toward Environmental Responsibility. An Empirical Study from Ecuador; María Dolores Sánchez-Fernández, Valentín-Alejandro Martínez-Fernández, Beder Gonzalo Aguilar Campoverde and Jackson Guillermo Valverde Jaramillo Chapter 11. The Moderating Effect of Perceived Value on the Destination’s Image and the its Brand Extension in Alanya, Turkey; Bekir Bora Dedeoglu Chapter 12. Measuring the customers’ attitudes toward the Hospitality Brands in India: A Social Identity Perspective; Raouf Ahmad Rather

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Original and thought-provoking, this book investigates how creative experiences, interactions, and place-specific dynamics and contexts are shaping the expanding field of creative tourism across the globe. Exploring the evolution of research in this field, the authors investigate pathways for future research that advance conceptual questions and pragmatic issues. Bringing together an array of international perspectives and research approaches, this book investigates the growing synergies between creativity and tourism. Contributors from a variety of disciplines utilize key case studies to examine the development of creative tourism in both the global North and South, including: World Heritage Sites in Malaysia; small communities in Thailand; small town 'creative outposts' in Canada; community-engaged projects in rural Russia; Gangneung, Korea's 'coffee city'; the pioneering creative tourism city of Santa Fe; and a participatory museum in Croatia. Both the growing diversity and scope of creative tourism and the expanding body of literature on this topic makes this timely Research Agenda a vital read for scholars of tourism studies, especially as it offers much-needed suggestions of areas for future research, at doctoral and post-doctoral levels. Tourism policy makers and creative tourism practitioners will also find this a useful read. Contributors: M. Blapp, P. Brouder, M.-A. Delisle, N. Duxbury, M.L. Emmendoerfer, J. Erkkilä-Hill, I. Freitas, R. Gôja, B. Hanifl, M. Hiltunen, D.A. Jelincic, T. Jokela, S.-M. Koistinen, H.d.S. Lopes, M. Matetskaya, O. Matos, S. Miettinen, O. Mitas, M. Pereira, P. Remoaldo, V. Ribeiro, G. Richards, M. Senkic, U.-S. Seo, A. Svyatunenko, S.-H. Tan, S.-K. Tan, T. Vongvisitsin, J. WisansingTrade Review'This fascinating new book with its diversity of authors and international case studies provides fresh insights into the dynamic field of creative tourism. The authors focus on topical themes such as experience design, co-creation, authenticity, transformation, sense of place and sustainability. The work identifies important gaps in research, as well as emphasizing implications for policy and planning.' --Melanie Kay Smith, Hungarian Academy of Sciences and Budapest Metropolitan University, HungaryTable of ContentsContents: 1. Advancing creative tourism research and practice in a dynamic and diversifying context Nancy Duxbury and Greg Richards Part I The creative tourist and creative tourism experiences 2. Nurturing the creative tourist in Malaysia Siow-Kian Tan and Siow-Hooi Tan 3. The role of authenticity in rural creative tourism Manuela Blapp and Ondrej Mitas 4. The value of experience in culture and tourism: The power of emotions Daniela Angelina Jelinčić and Matea Senkić Part II Forms of creative tourism destinations 5. Creative tourism in creative outposts Patrick Brouder 6. Stories of design, snow, and silence: Creative tourism landscape in Lapland Satu Miettinen, Jaana Erkkilä-Hill, Salla-Mari Koistinen, Timo Jokela, and Mirja Hiltunen 7. Coffee tourism as creative tourism: Implications from Gangneung’s experiences U-Seok Seo 8. Montréal: A creative tourism destination? Marie-Andrée Delisle Part III Creative tourism in local development 9. Creative tourism in Santa Fe, New Mexico Brent Hanifl 10. Local impacts of creative tourism initiatives Jutamas (Jan) Wisansing and Thanakarn (Bella) Vongvisitsin 11. The development of creative tourism in rural areas of Russia: Issues of entrepreneurial ability, cooperation, and social inclusion Marina Matetskaya, Alexandra Svyatunenko, and Olga Gracheva 12. Creative tourist regions as a basis for public policy Magnus Luiz Emmendoerfer Part III Creative tourism networks and platforms 13. Good and not-so-good practices in creative tourism networks and platforms: An international review Paula Remoaldo, Olga Matos, Isabel Freitas, Hélder Lopes, Vítor Ribeiro, Ricardo Gôja, and Miguel Pereira 14. Towards a research agenda in creative tourism: A synthesis of suggested future research trajectories Nancy Duxbury and Greg Richards Index

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Book SynopsisConsumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation.This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas.Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world. Contributors include: J.O. Bærenholdt, C.A. Billing, J.R. Bryson, P. Corvo, P. den Hertog, F. Djellal, L. Fuglsang, F. Gallouj, N.N. Grünbaum, M. Janssen, J.F. Jensen, M.-F. Lee, R. Matacena, I. Miles, J.K. Møller, G. Nardelli, L. Rubalcaba, K. Sawatwarakul, A. Scupola, F. Sørensen, J.K. Sørensen, M. Stenger, M. Toivonen, L. UljalaTrade Review'As technological transformation continues to influence service production and consumption, Services, Experiences and Innovation provides key insights on the vital importance of understanding the links between three previously autonomous strands of services research. A distinguished group of European scholars provides excellent state-of-the-art perspectives and analyses as well as constructive ideas for deepening future research, ensuring this book becomes the standard point of reference.' --Peter W. Daniels, University of Birmingham, UKTable of ContentsContents: Preface 1. Integrative perspectives to Service, Innovation and Experience Research Ada Scupola and Lars Fuglsang Part I Systemic Innovation 2. Experience and innovation in services: from human encounters to social building Luis Rubalcaba 3. Fifteen advances in service innovation studies Faridah Djellal and Faïz Gallouj 4. Service innovation – organizational and systemic approaches Marja Toivonen 5. Crossing the frontiers between touch points, innovation and experience design in tourism Metka Stare and Dejan Križaj 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination Pim Den Hertog Part II Practice-based Innovation 7. Decentred practices of innovation in the experience economy Jørgen Ole Bærenholdt 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction Lars Fuglsang 9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach Niels Nolsøe Grünbaum and Marianne Stenger 10. Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components Jørn Kjølseth Møller Part III Technology and Innovation 11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship Linda Ujala and Ada Scupola 12. Services and experiences from Space: Satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth Chloe A. Billing and John R. Bryson 13. The innovative generativity of digital service encounters Anders Henten Anders Henten and Jannick Kirk Sørensen 14. User involvement in business-to-business operational service innovation Giulia Nardelli and Ada Scupola Part IV Experience as Innovation Motor 15. Front-line Employee-Based Experience Innovation in Tourism Jens Friis Jensen and Flemming Sørensen 16. Wake Up and Smell the Coffee: Innovation in the Coffee Shop Experience Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul 17. The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan Paolo Corvo e Raffaele Matacena 18. The Korean online game wave - Development within the experience economy Patrik Ström and Mirko Ernkvist Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Offering a unique collection of established and emerging perspectives on event management, this Research Agenda investigates contemporary themes and innovative methodologies. 10 chapters cover core topics in the current academic debate, exploring the development of event management from a management-oriented field into a multidisciplinary research area. Organised into three parts, the Research Agenda contains international contributions from academics across tourism, geography, management, psychology and sociology fields. Initially tackling events in society, the book moves on to look specifically at the consumer, and finally examines the event organization. Chapters recommend the integration of events in geographical and political contexts, suggesting research agendas for the future that focus on the spectator, the participant and, ultimately, the consumer. Critical reading for management and tourism scholars, this book offers key insights to developing topics in the field. Event practitioners and policy makers will also greatly benefit from reading this.Trade Review'A Research Agenda for Event Management is a new benchmark for illustrating how the subject area has matured into the mainstream of applied research. Students, practitioners and academics will all benefit from reading the various perspectives through which events are analysed, with Donald Getz's ''five challenges'' a notable highlight in showing us the way forward.' --Simon Shibli, Sheffield Hallam University, UK'What happens when the world's leading event management researchers collaborate to bring forth new knowledge? This book conclusively proves, through these great academic minds, that event research is growing stronger and as a result the events industry shall continue to grow from strength to strength.' --Joe Goldblatt, Queen Margaret University, ScotlandTable of ContentsContents: 1. Introduction to a Research Agenda for Event Management Erik Lundberg, Tommy D. Andersson and John Armbrecht Part I Events in Society 2. Re-thinking Event Sustainability Judith Mair 3. The Past, Present and Future of Event Safety Research Morten Thanning Vendelø 4. Event Bidding: A Research Agenda for Major and Mega Sport Events David McGillivray, Daniel Turner and John Lauermann 5. Event Evaluation and Impact Assessment: Five Challenges Donald Getz Part II The Event Consumer 6. Re-thinking the Value of Events for event attendees: Emerging Themes from Psychology Eliza Kitchen and Sebastian Filep 7. Event Experience Research Directions Greg Richards 8. Managing Extraordinary Event Experiences: Understanding Consumer Immersion Lena Mossberg 9. Participant Events and the Active Event Consumer Tommy D. Andersson, John Armbrecht and Erik Lundberg Part III The Event Organisation 10. Revisiting and Advancing the Research Agenda for Event Volunteering Karen A. Smith, Leonie Lockstone-Binney and Kirsten Holmes 11. Knowledge Management in Event and Festival Organisations: Challenges and Future Directions Raphaela Stadler Index

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Book SynopsisBuilding on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies. Table of ContentsContents: 1. Introduction to international service operations management 2. Developing a service operations strategy 3. Service process improvement 4. Leadership and teams in service operations management 5. Service supply and logistics networks 6. Innovation and services development 7. Service operations performance quality 8. Sustainable service operations 9. Service operations performance 10. Not-for-profit and public service operations management 11. Pursuit of simplicity in service operations 12. Digital-service operations management Index

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Book SynopsisBuilding on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies. Table of ContentsContents: 1. Introduction to international service operations management 2. Developing a service operations strategy 3. Service process improvement 4. Leadership and teams in service operations management 5. Service supply and logistics networks 6. Innovation and services development 7. Service operations performance quality 8. Sustainable service operations 9. Service operations performance 10. Not-for-profit and public service operations management 11. Pursuit of simplicity in service operations 12. Digital-service operations management Index

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Book SynopsisSport has the power to change the world.'' Sports Economics Uncut expresses this insight from Nelson Mandela, exploring sports as a fascinating mirror of the world and a powerful agent of change. In this book, Brian Goff covers subjects ranging from the ebb and flow of racial discrimination, to inequality, law enforcement, managers and risky decisions, club membership, and politics. Much more than merely a review or synthesis, this work extends existing perspectives and explores provocative questions such as: how systematic is racial bias in pro sports today? Is all racial segregation in sports due to racial bias? How much are college athletes really worth, and is league parity really optimal? This book highlights the fascinating paradox of the modest revenues spent on sports but the enormous intangible value of it. The author explains how recent evidence of racial bias in sports actually illustrates how much ground has been gained in society on racial matters; how the scandals of college sports are a built-in feature of a world in which football and basketball athletes are worth millions; how athletic skill can vary widely across and within regions and races, and how this can influence positioning decisions; and how managers reflect both traditional economic views of decision making and more recent behavioral views. While drawing from widespread academic studies, this is a lively presentation accessible to a wide audience, with extensive but easy to digest data. Students and scholars of sports economics, as well as those studying sports analysis or related areas, will find it an engaging and eye-opening read.Table of ContentsContents : 1. Why Consumers Wear Sports Gear 2. How MLB Figured Out Its Fans 3. The Road from Robinson to Kaepernick 4. How Markets Penalize Racists, Slowly 5. Segregation with and without Discrimination 6. Throwing Bottles in Cleveland 7. Bill Belichick as Economist 8. Upside Down in the Premier League 9. Big Revenues and Low Profits in College Sports 10. Power and Politics in Sports References Index

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Book SynopsisAlthough the asset management industry has come under increasing scrutiny since the financial crisis it still remains poorly understood and investment scandals continue to headline in the financial press. Whereas most literature on the industry focuses on the technical end – how managers invest and what tips others can glean – this book explores the way these businesses operate as businesses and how they make their money. The book explains how the industry is organized, how firms generate revenues through various types of fund, fees and charges and what cost pressures they face. It investigates the nature of their client relationships, the role played by star investors and the requirement for firms to integrate non-financial considerations into their investment process. The inherent tensions and potential conflicts of interest within asset managers that seek to keep both clients and shareholders happy is also examined. The book concludes by considering how the industry is evolving, the role of regulation and where it is struggling to change. Suitable for students of business and finance, those working in allied areas of the finance sector, and for anyone with a general interest in how financial institutions and markets operate, the book offers readers a balanced and incisive guide to the economics of an industry that globally controls more than $100 trillion of financial assets and a critical appraisal of the sector’s future.Trade ReviewThe investment management industry is huge, enormously influential, wildly profitable but often little-understood outside its own confines, with most of the literature focused on the approach of its most famous money managers. Ed Moisson ably explains the other pillars of asset management, explores how the business actually works and dissects what its future might look like. -- Robin Wigglesworth, Editor, FT Alphaville, and author of TrillionsA fascinating and extremely well researched insight into the business of asset management and how the industry makes – and sometimes loses – money. A must-read for anyone looking to delve deeper into an influential sector of the economy managing trillions of dollars. -- David Ricketts, author of When the Fund StopsThere are a lot of people in and around asset management who can paint little bits of this picture, but Ed Moisson is the only one with the skills and experience to show us the full landscape. A masterpiece. -- Magnus Spence, Director, FidesIQThis useful book walks the reader through the business of asset management – a business critical to the modern economy. Ed Moisson covers thorny topics such as conflicts of interest, scandals and regulatory intervention taking a balanced view. An important contribution to a better understanding of asset management. -- Heather Hopkins, Managing Director, NextWealthHaving started in investment management 50 years ago when the fund business was a cottage industry (with less than £1 billion under management), I found this book an excellent analysis of the vast industry it has become. It will enable any reader to understand the complex dynamics of today's business. -- Mark St Giles, co-author of Managing Collective Investment Funds, and Chairman, Cadogan FinancialA timely and important piece of work. Too few people understand investment management as a business and until there is a broader understanding of some of the conflicts and challenges that exist, the sector will remain in the shadows of banking and insurance. Opacity rarely goes hand in hand with excellence nor does it allow investment management to earn proper credit for the vital role that it plays in financing growth and wellbeing. -- Will Goodhart, Chief Executive, CFA Society of the UKTable of Contents1. Introduction 2. Organization 3. Business model 4. Managing money 5. Stars and scandals 6. Purpose and sustainability 7. Regulations and responsibilities 8. Sales and products 9. Fees and charging 10. Conclusions and the future

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Book SynopsisAlthough the asset management industry has come under increasing scrutiny since the financial crisis it still remains poorly understood and investment scandals continue to headline in the financial press. Whereas most literature on the industry focuses on the technical end – how managers invest and what tips others can glean – this book explores the way these businesses operate as businesses and how they make their money. The book explains how the industry is organized, how firms generate revenues through various types of fund, fees and charges and what cost pressures they face. It investigates the nature of their client relationships, the role played by star investors and the requirement for firms to integrate non-financial considerations into their investment process. The inherent tensions and potential conflicts of interest within asset managers that seek to keep both clients and shareholders happy is also examined. The book concludes by considering how the industry is evolving, the role of regulation and where it is struggling to change. Suitable for students of business and finance, those working in allied areas of the finance sector, and for anyone with a general interest in how financial institutions and markets operate, the book offers readers a balanced and incisive guide to the economics of an industry that globally controls more than $100 trillion of financial assets and a critical appraisal of the sector’s future.Trade ReviewThe investment management industry is huge, enormously influential, wildly profitable but often little-understood outside its own confines, with most of the literature focused on the approach of its most famous money managers. Ed Moisson ably explains the other pillars of asset management, explores how the business actually works and dissects what its future might look like. -- Robin Wigglesworth, Editor, FT Alphaville, and author of TrillionsA fascinating and extremely well researched insight into the business of asset management and how the industry makes – and sometimes loses – money. A must-read for anyone looking to delve deeper into an influential sector of the economy managing trillions of dollars. -- David Ricketts, author of When the Fund StopsThere are a lot of people in and around asset management who can paint little bits of this picture, but Ed Moisson is the only one with the skills and experience to show us the full landscape. A masterpiece. -- Magnus Spence, Director, FidesIQThis useful book walks the reader through the business of asset management – a business critical to the modern economy. Ed Moisson covers thorny topics such as conflicts of interest, scandals and regulatory intervention taking a balanced view. An important contribution to a better understanding of asset management. -- Heather Hopkins, Managing Director, NextWealthHaving started in investment management 50 years ago when the fund business was a cottage industry (with less than £1 billion under management), I found this book an excellent analysis of the vast industry it has become. It will enable any reader to understand the complex dynamics of today's business. -- Mark St Giles, co-author of Managing Collective Investment Funds, and Chairman, Cadogan FinancialA timely and important piece of work. Too few people understand investment management as a business and until there is a broader understanding of some of the conflicts and challenges that exist, the sector will remain in the shadows of banking and insurance. Opacity rarely goes hand in hand with excellence nor does it allow investment management to earn proper credit for the vital role that it plays in financing growth and wellbeing. -- Will Goodhart, Chief Executive, CFA Society of the UKTable of Contents1. Introduction 2. Organization 3. Business model 4. Managing money 5. Stars and scandals 6. Purpose and sustainability 7. Regulations and responsibilities 8. Sales and products 9. Fees and charging 10. Conclusions and the future

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Book SynopsisOne day in the spring of 2013, a box appeared outside a fourth-floor apartment door in Brooklyn, New York. The recipient, who didn't know the sender, only knew she was supposed to bring this box to a friend, who would ferry it to another friend. This was Edward Snowden's box-printouts of documents proving that the US government had built a massive surveillance apparatus and used it to spy on its own people-and the friend on the end of this chain was filmmaker Laura Poitras.Thus the biggest national security leak of the digital era was launched via a remarkably analog network, the US Postal Service. This is just one of the odd, ironic details that emerges from the story of how Jessica Bruder and Dale Maharidge, two experienced journalists but security novices (and the friends who received and ferried the box) got drawn into the Snowden story as behind-the-scenes players. Their initially stumbling, increasingly paranoid, and sometimes comic efforts to help bring Snowden's leaks to light, and ultimately, to understand their significance, unfold in an engrossing narrative that includes emails and diary entries from Poitras. This is an illuminating essay on the status of transparency, privacy, and trust in the age of surveillance.Trade ReviewI've read virtually all of the books about the Snowden leaks, but this one stands apart.A beautifully written, gripping new book. -- Cory Doctorow * Boing Boing *A short, yet fluent and well-researched, work from a duo of US-based investigative journalists...despite the title, 'Snowden's Box' is essentially not about the box as such, but, as the authors themselves, acknowledge, about some of the most powerful analogue technology in the world: human relationships. -- Vitali Vitaliev * Engineering & Technology *The story of Edward Snowden's disclosure of NSA secrets to the press has been told and retold in books, films, and countless articles. Left unreported has been the quiet role of [Jessica Bruder and Dale Maharidge] who literally had Snowden material mailed to them in a cardboard box.[In Snowden's Box], the duo finally tells their story of beginners' encryption, convoluted codewords, and extreme paranoia. -- Sam Biddle * The Intercept *A gonzo story, told with a sense of humour...Bruder and Maharidge tell a good yarn and make a strong case against government surveillance. They argue that everybody should have something to hide. * Morning Star *The simplest human connections are sometimes vitally important for journalists to carry out their work beyond the gaze of the spying agencies. Bruder and Maharige's book is a timely reminder of this fact. * Counterfire *

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Book SynopsisOne day in the spring of 2013, a box appeared outside a fourth-floor apartment door in Brooklyn, New York. The recipient, who didn't know the sender, only knew she was supposed to bring this box to a friend, who would ferry it to another friend. This was Edward Snowden's box-printouts of documents proving that the US government had built a massive surveillance apparatus and used it to spy on its own people-and the friend on the end of this chain was filmmaker Laura Poitras.Thus the biggest national security leak of the digital era was launched via a remarkably analog network, the US Postal Service. This is just one of the odd, ironic details that emerges from the story of how Jessica Bruder and Dale Maharidge, two experienced journalists but security novices (and the friends who received and ferried the box) got drawn into the Snowden story as behind-the-scenes players. Their initially stumbling, increasingly paranoid, and sometimes comic efforts to help bring Snowden's leaks to light, and ultimately, to understand their significance, unfold in an engrossing narrative that includes emails and diary entries from Poitras. This is an illuminating essay on the status of transparency, privacy, and trust in the age of surveillance.Trade ReviewI've read virtually all of the books about the Snowden leaks, but this one stands apart.A beautifully written, gripping new book. -- Cory Doctorow * Boing Boing *A short, yet fluent and well-researched, work from a duo of US-based investigative journalists...despite the title, 'Snowden's Box' is essentially not about the box as such, but, as the authors themselves, acknowledge, about some of the most powerful analogue technology in the world: human relationships. -- Vitali Vitaliev * Engineering & Technology *The story of Edward Snowden's disclosure of NSA secrets to the press has been told and retold in books, films, and countless articles. Left unreported has been the quiet role of [Jessica Bruder and Dale Maharidge] who literally had Snowden material mailed to them in a cardboard box.[In Snowden's Box], the duo finally tells their story of beginners' encryption, convoluted codewords, and extreme paranoia. -- Sam Biddle * The Intercept *A gonzo story, told with a sense of humour...Bruder and Maharidge tell a good yarn and make a strong case against government surveillance. They argue that everybody should have something to hide. * Morning Star *The simplest human connections are sometimes vitally important for journalists to carry out their work beyond the gaze of the spying agencies. Bruder and Maharige's book is a timely reminder of this fact. * Counterfire *

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Book SynopsisThe sports sector, apart from being of economic significance in itself, is clearly one that many citizens share a great interest in. It is not mere results, but aspects such as history, statistics, interest in labour markets and finances that often spark people's interest. The characteristics of the sports sector and the data it provides allows economists to cast light on a large number of economic issues facing society. Historical Perspectives on Sports Economics explores a variety of topics, including mega-event analysis, sports governance, anthropometrics, gambling, industrial organisation, infrastructure development and racial issues. The analysis is sufficiently non-technical and will appeal not only to academic economists and students, but to historians and sports enthusiasts as well.Trade Review‘... there is much to recommend the blending of historical and economic method and commentary in this interdisciplinary text.’ -- Ian Henry, The International Journal of the History of SportTable of ContentsContents: Preface 1. Understanding economics through the history of sport John Wilson 2. From Recreational Sports Clubs to Sports Businesses: Bradford and Queen’s Park Football Clubs 1860s-1914 John Dewhirst and Wray Vamplew 3. Home ground advantage: The determinants of sharing versus sole occupied stadium arrangements Richard Pomfret and John K. Wilson 4. Stadium Construction and the Distribution of Winning Percentages in the English and Scottish Football Leagues, 1888-89 to 1938-39 Lionel Frost, Luc Borrowman, Vinod Mishra and Abdel K. Halabi 5. The Rise and Fall (and Rise and Fall) of the Olympic Games as an Economic Driver Victor Matheson 6. The Winter Sports Industry and Winter Olympics in Historical Perspective: From Grenoble 1968 to Albertville 1992 Wladimir Andreff 7. Incomplete Contracting, League Governance, and the Role of the Commissioner in Japanese and North American Professional Baseball Akihiko Kawaura and Sumner La Croix 8. Baseball and Life Expectancy: Evidence from linked historical data Joseph Price, Sebastian Brown, and Jacob Van Leeuwen 9. The Height and Weight of Canadian Major League Hockey Players, 1909–2010 J. Andrew Ross, John Cranfield, and Kris Inwood 10. Beating the Odds: Black Jockeys in the Kentucky Derby, 1870-1911 Michael Leeds and Hugh Rockoff 11. Betting on Sport: History, regulation, measurement Pierre-Charles Pradier 12. Club Survival in the English Premier League: What does it take to survive in the top flight? Jeffrey Chang, Luc Borrowman and Lionel Frost 13. Epilogue - looking forward Index

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Book SynopsisReligious heritage and sacred sites offer an opportunity for visitors to explore a community's cultural knowledge. However, it is important to consider the role of interpretation, meaning, experience and narrative. This book is a timely re-assessment of the increasing interconnections between the management of diversity and religious tourism, and secular spaces on a global stage. It explores key learning points from a range of contemporary case studies on religious and pilgrimage activity; these relate to ancient, sacred and emerging tourist destinations, and new forms of pilgrimage, faith systems and quasi-religious activities. By providing a conceptual framework, the book demonstrates the symbolism of sacred spaces within religious traditions and the relationships developed between them. It offers explanations on how to manage and communicate religious diversity and provides a solid overview of: Religious tourism as a tool for intercultural dialogue; Interpretation of religious heritage for tourism; Cross-cultural contacts. This book will provide a valuable resource for those researching and practising tourism management, pilgrimage and religious tourism.Table of Contents1: Introduction Part 1: Conceptual Approaches 2: The Semantics of the Sacred: A Tool for Interreligious Dialogue 3: The Symbolism of Sacred Space 4: The Symbolism of the Built Temple 5: Images as an Embodiment of the Sacred 6: Bible and Religious Tourism: Some Cultural Proposals 7: Revalorization of Europe’s Natural Areas of Spiritual Value and Pilgrimage Routes: Inspirational Tendencies Part 2: Strategies and Tools for Management 8: Interpretation Tools for Religious Heritage 9: Religious Tourism, Pilgrimage: Manifestation of Peace and Enlightenment in Contemporary Religions with Special Reference to Islam 10: Does a Religious Tourist Need a Guide? Interpretation and Storytelling in Sacred Places 11: Pilgrimage Tourism and Social Media: A Way Forward in the 21st Century? Part 3: Case Studies 12: Transformation of Cultural Identity, Tourism and Intercultural Dialogue: Medieval World Heritage Sites in Serbia between Cultural Monuments and Shrines 13: Llull, a Traveller in the Service of the Faith 14: Taking Part in a Pilgrimage by Hosting Pilgrims 15: The Diachrony of Landscapes: A Way of Sightseeing 16: Future for Religious Heritage and the Benefits of European Cooperation 17: Updating a Romantic View? Ruskin’s Mornings in Florence

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Book SynopsisFully revised, Tourism, 2nd edition covers aspects of tourism from a modern perspective, providing students with a range of theoretical and research-based explanations, supported by examples, case studies and unique insights from industry representatives. The many facets of tourism management are presented in a style that is as relevant for 1st year students as it is for postgraduates. The text offers introductory definitions and detailed discussions of contemporary issues that recognize current teaching practice around the world. Covering topics such as policy and planning, heritage management, leisure management, event management and hospitality management, the book tackles the practical elements of academic tourism such as infrastructure management and economic development, together with other important contemporary issues such as sustainable development and post-tourists. This new edition also features: Updated and new contemporary case studies, including countries such as Egypt, Croatia and The Philippines New material on tourism and sustainability including the SDGs Unions in the travel and tourism sectors Gender issues in travel and tourism Augmented reality and robots Prosumption and co-creation Contributions from professionals working in the tourism industry for a real-world perspective A fresh new layout and full colour text and figures that make it easy to locate information and aid learning Links to new video material throughout, which provide easy access to additional content for further study This will be an essential text for all students of travel and tourism at all levels of study.Table of ContentsPART I: THE TOURISM INDUSTRY Chapter 1: The Tourism Industry Chapter 2: Economics of Tourism Chapter 3: Tourism Employees PART II: TOURISM PEOPLE Chapter 4: The Tourist Chapter 5: Tourism & Society Chapter 6: The Travel Industry PART III: TOURISM PLACES Chapter 7: Tourism Geography Chapter 8: The Tourism Destination Chapter 9: Tourism Products PART IV: TOURISM MANAGEMENT Chapter 10: Business Management Chapter 11: Managing Tourism Chapter 12: Tourism Marketing Chapter 13: Tourism Strategy PART V: TOURISM DEVELOPMENT Chapter 14: Tourism Policy & Planning Chapter 15: Sustainable Development PART VI: TOURISM FUTURES Chapter 16: Tourism Futures

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Book SynopsisFully revised, Tourism, 2nd edition covers aspects of tourism from a modern perspective, providing students with a range of theoretical and research-based explanations, supported by examples, case studies and unique insights from industry representatives. The many facets of tourism management are presented in a style that is as relevant for 1st year students as it is for postgraduates. The text offers introductory definitions and detailed discussions of contemporary issues that recognize current teaching practice around the world. Covering topics such as policy and planning, heritage management, leisure management, event management and hospitality management, the book tackles the practical elements of academic tourism such as infrastructure management and economic development, together with other important contemporary issues such as sustainable development and post-tourists. This new edition also features: · Updated and new contemporary case studies, including countries such as Egypt, Croatia and The Philippines · New material on · tourism and sustainability including the SDGs · Unions in the travel and tourism sectors · Gender issues in travel and tourism · Augmented reality and robots · Prosumption and co-creation · Contributions from professionals working in the tourism industry for a real-world perspective · A fresh new layout and full colour text and figures that make it easy to locate information and aid learning · Links to new video material throughout, which provide easy access to additional content for further study This will be an essential text for all students of travel and tourism at all levels of study.Table of ContentsPART I: THE TOURISM INDUSTRY Chapter 1: The Tourism Industry Chapter 2: Economics of Tourism Chapter 3: Tourism Employees PART II: TOURISM PEOPLE Chapter 4: The Tourist Chapter 5: Tourism & Society Chapter 6: The Travel Industry PART III: TOURISM PLACES Chapter 7: Tourism Geography Chapter 8: The Tourism Destination Chapter 9: Tourism Products PART IV: TOURISM MANAGEMENT Chapter 10: Business Management Chapter 11: Managing Tourism Chapter 12: Tourism Marketing Chapter 13: Tourism Strategy PART V: TOURISM DEVELOPMENT Chapter 14: Tourism Policy & Planning Chapter 15: Sustainable Development PART VI: TOURISM FUTURES Chapter 16: Tourism Futures

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Book SynopsisManaging hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered. Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions. This book: Emphasises experiences within hospitality, providing students with a focused and applicable text. Includes numerous international industry case studies to illustrate how hospitality organisations manage experiences; these real-life scenarios provide key teaching points. Provides wider theoretical principles to develop the field of hospitality and place it within an industry context. An invaluable read for undergraduate students of hospitality and event management, this textbook also provides an overview for postgraduate students and those studying further education courses in hospitality and related areas.Table of Contents1: Introduction PART 1: People 2: Corporate Social Responsibilities, Society and Hospitality Experiences 3: Social Responsibility and Experiential Principles for Behaviour Change in Hospitality 4: Hospitality Businesses and Social Media Marketing 5: Managing Workers in Hospitality Operations 6: Personal Resilience In The Hospitality Experience PART 2: Service 7: Supply Chains, Logistics and the Service Experience 8: Building Hospitality Brands 9: The Service Delivery Process PART 3: Places and Spaces 10: Developing Meta-strategies for Hospitality Experiences 11: Hospitality Design and Brand Experience 12: Quality in Hospitality Services

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Book SynopsisThis edited text, intended to support a research-informed approach to learning and teaching, presents an array of concepts, collaborations and in-depth cases related to managing events, festivals and the visitor economy. Authors offer an array of philosophical, political, cultural, and ethical perspectives on how to achieve this across a range of contexts, from Cambodia, China, Egypt to the British cathedral city of Lincoln. Though recognising individual difference, each chapter unites in their common pursuit of supporting the United Nations Sustainable Development Goals (UNSDGs). This is significant as utilising the UNSDGs as a normative organising framework for how we all think about, plan, and manage a 'good' visitor economy is increasingly ubiquitous. It is with this in mind that each chapter provides explicit links to the UNSDGs and policy and/or practical implications, along with a series of critical self-assessment questions to reflect on the chapter's key arguments. This collection aims to satiate what appears to be an increasing appetite of readers and students alike who seek exposure to rigorous debate in and out of the classroom.Table of Contents1: Managing the visitor economy: concepts, collaborations and cases 2: Studying the complexities of events and festivals and relationships to the visitor economy 3: Creating dementia-friendly destinations in Scotland 4: (Re)visiting spaces of home: German Heimat tourists ‘returning’ to Timisoara, Romania 5: Re-inventing ‘Ice on Whyte’: how a mature winter festival sought renewal in the visitor economy 6: Flagship attraction development and destination competitiveness: the Grand Egyptian Museum, Egypt 7: Understanding generational differences in multiple place identities and the visitor economy: the case of migrants’ descendants in China 8: Managing overtourism at UNESCO sites: the case of Angkor Wat, Cambodia 9: Locals’ satisfaction and dissatisfaction with overtourism and events in Winchester, UK 10: Assessing Malta’s overtourism 11: The impact of the Rio 2016 Olympic and Paralympic Games on the visitor economy: a human rights perspective 12: Collaborating with students to provide consultancy to Lincoln City football club and the visitor economy 13: Using a student as producers approach to study visitor experiences in relation to the Magna Carta Exhibition in Lincoln, UK

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Book SynopsisThis edited text, intended to support a research-informed approach to learning and teaching, presents an array of concepts, collaborations and in-depth cases related to managing events, festivals and the visitor economy. Authors offer an array of philosophical, political, cultural, and ethical perspectives on how to achieve this across a range of contexts, from Cambodia, China, Egypt to the British cathedral city of Lincoln. Though recognising individual difference, each chapter unites in their common pursuit of supporting the United Nations Sustainable Development Goals (UNSDGs). This is significant as utilising the UNSDGs as a normative organising framework for how we all think about, plan, and manage a 'good' visitor economy is increasingly ubiquitous. It is with this in mind that each chapter provides explicit links to the UNSDGs and policy and/or practical implications, along with a series of critical self-assessment questions to reflect on the chapter's key arguments. This collection aims to satiate what appears to be an increasing appetite of readers and students alike who seek exposure to rigorous debate in and out of the classroom.Table of Contents1: Managing the visitor economy: concepts, collaborations and cases 2: Studying the complexities of events and festivals and relationships to the visitor economy 3: Creating dementia-friendly destinations in Scotland 4: (Re)visiting spaces of home: German Heimat tourists ‘returning’ to Timisoara, Romania 5: Re-inventing ‘Ice on Whyte’: how a mature winter festival sought renewal in the visitor economy 6: Flagship attraction development and destination competitiveness: the Grand Egyptian Museum, Egypt 7: Understanding generational differences in multiple place identities and the visitor economy: the case of migrants’ descendants in China 8: Managing overtourism at UNESCO sites: the case of Angkor Wat, Cambodia 9: Locals’ satisfaction and dissatisfaction with overtourism and events in Winchester, UK 10: Assessing Malta’s overtourism 11: The impact of the Rio 2016 Olympic and Paralympic Games on the visitor economy: a human rights perspective 12: Collaborating with students to provide consultancy to Lincoln City football club and the visitor economy 13: Using a student as producers approach to study visitor experiences in relation to the Magna Carta Exhibition in Lincoln, UK

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Book SynopsisThe benefits of being outdoors in a leisure context are widely acknowledged across a range of disciplinary perspectives (including tourism, therapeutics, education and recreation). These benefits include the development of: health and wellbeing; social skills; leadership and facilitation skills; personal, emotional and reflective abilities; confidence and identity creation. Drawing on a variety of perspectives, geographies and approaches, this book explores the opportunities that leisure in the outdoors provides for learning, developing and challenging. The authors in this collection challenge dominant discourses of outdoor leisure through their selection of outdoor activities, theoretical approaches and modes of representation. All offer fresh insights and thinking into how leisure in the outdoors can be understood. The book covers a range of outdoor conceptualisations that challenge the reader to think deeply and broadly about the common threads which bind the broad field of outdoor leisure together. The experiences explored in this book range from suburban outdoors to wild places, surfing to mindful reflection, and trail walking to Nordic skiing, and encompass a broad spectrum of people. This book will appeal to outdoor scholars from a variety of contexts, including recreation, tourism, and adventure. It provides: ·original and leading research across layers of meaning attributed to and drawn from leisure experiences in the outdoors; ·value in theorising the notions of outdoor experiences; ·a variety and scope of contexts and approaches for students to draw on when learning about the field of outdoor leisure.Table of ContentsChapter 1: Introduction: Leisure activities in the outdoors. Section 1: Outdoor leisure and wellbeing Chapter 2: Understanding the diversity of recreational walking preferences and experiences: Casual and serious walkers in the English Lake District. Chapter 3: Walking narratives in the outdoors: Traversing the thorny idea of healthy minds. Chapter 4: Effects of a 5-day Nordic skiing camp on the individuals and on the group. Chapter 5: Sharing the hero’s journey: Blog posts from the Appalachian Trail. Section 2: Women and outdoor leisure Chapter 6: A dialogue on asian women’s experiences in the outdoors. Chapter 7: 'We construct our worlds within these four walls': Urban Indian women’s leisure constructions and social justice. Chapter 8: Women's adventure guiding experiences: Challenges and opportunities. Section 3: Outdoor leisure, children and families Chapter 9: Theorizing family leisure in the outdoors and social connection. Chapter 10: How bike riding kids talk about bike riding. Chapter 11: Moving towards nature? Exploring progressive pathways to engage children and young people from disadvantaged backgrounds in nature-based activities. Section 4: Facilitating and encouraging outdoor leisure Chapter 12: A different way forward: An Ecological perspective on leadership in outdoor adventurous activity. Chapter 13: Mindful place-based education for outdoor recreation programmers. Chapter 14: Conclusion: Disrupting Outdoor Leisure

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Book SynopsisThis book provides industry insights and fresh ideas for the advancement of the most vital global industry - food. Drawing on their industry and academic expertise the authors have identified three controlling aspects of food business operations that can unleash long term success: consumer health and wellbeing; product and process sustainability; and harnessing advances in digitalization.. If developed to their maximum potential these factors have the capability to revolutionize the food sector. Food Industry 4.0 highlights advancement opportunities for the food manufacturing sector, including innovation in products, processes and services, as it seeks to combine productive, efficient and sustainable practices. The contents address: Mapping data, new approaches for food system applications. The perfect meal and making a balanced global diet possible. Industry 4.0 applications in the food sector: robotics and automation, big data, Internet of Things, cybersecurity. Resource utilization in the food manufacturing sector. Resilience and sustainability in food supply chains. Environmental and social governance in our food system. It is of significant benefit to food industry practitioners working in operational and product development roles, academic researchers, policy makers, students, and food sector professionals.Table of Contents1: Our Connected Future and Global Food Markets 2: Mapping Data: New Approaches for Food System Applications 3: The Perfect Meal 4: Food 4.0: Industry 4.0 Applications in the Food Sector 5: Revealing the Value of Resource Efficiency in the Food Manufacturing Sector 6: Sustainability in the Food Supply Chains 7: Transformational Systems and Resilience in Food Manufacturing 8: Corporate Social Responsibility as a Driver for the Advancement of a Productive and Sustainable Food System

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Book SynopsisFestivals and events vary from small, neighbourhood celebrations through to mega gatherings, and both can be attractive to tourists. They come with their own unique challenges and opportunities however, which means destinations must carefully consider their responsibility to local people, and host them in a sustainable manner. Divided into four sections, this book covers the sustainability, community involvement and destination-marketing aspects of festivals and events. This book: - Reviews the common trends, trajectories and competition in the event tourism market. - Discusses the role of event organizers in ensuring the sustainability of events and their destinations, including green activities and cultural preservation. - Considers the role of the community in achieving sustainability through volunteerism, heritage conservation and ensuring events boost community spirit. Covering important issues such as the marketing, branding and promotion of events, this book also unravels the opportunities and challenges associated with sustainable festivals and events. It uses an array of case studies and a global author team to provide an important resource for tourism and event researchers and professionals.Table of ContentsPart 1: Transforming Sustainability into a Strategy 1: Making Events more Resilient: Emerging Issues and Concerns 2: Managing Events and Festivals Post-COVID-19: Maintaining the Status Quo or Resetting for the Sustainability Agenda 3: Parang Music as an Attractant for Rural Development: an Example from the Village of Lopinot, Trinidad 4: Small-scale Events as a Tool for Sustainability: Prospects and Constraints 5: Festivals in Terms of Cultural Sustainability : A Research with the Perspective of Tourist Guides Part 2: Green Events and Festivals 6: Iceland Airwaves Music Festival, a Green Festival? The Dissonance Between Stakeholders 7: Music, Green Marketing and Sustainability Festivals: the Case of Rock In Rio Tourist Event 8: The Effectiveness of Organizational Absorptive Capacity on Green Innovation Performance among Event SMEs: A Comparative Study of Malaysia and Singapore Part 3: Communities, Festivals and Events 9: Inclusive Community Development Through Events: Lessons from Casual Day with Persons with Disabilities Event in South Africa 10: Boom Festival - A Study about the Evolution of Local Inhabitants’ Perceptions Between 2009 and 2021 11: Community-Initiated Event Tourism in the Global South: the Case of South Africa and the Kingdom of Lesotho 12: Heritage Sporting Events (HSEs): Issues and Prospects Part 4: Case Studies on Festival and Event Tourism Destinations: Branding and Promotions 13: Women, Religion and Festivals: Exploring Qualitative Dimensions of the Role of Women in Legends Behind the Celebration of Festivals in India 14: An Evaluation of Event Tourism in Terms of Destination Brand Value 15: Technology and Crowd Management at Events: a Case Study of Kumbh Festival in India

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Book SynopsisTourism is characterized by diversity, enormous growth, and multidimensional impacts on several levels. In the current turbulent environment, tourism destinations need, on the one hand to maintain and enhance their products in the tourism map, and on the other hand, to protect their resources' integrity for future generations, based on sustainability premises. This is more evident for traditional destinations in Western-Europe, as many of them face the consequences of over-growth, unsustainable development, and lack of service quality. In this respect, attention in the literature needs to be given to how destinations in the region can conceptualize and mitigate their weaknesses as well as capitalize on their competences in order to plan, develop and manage tourism products that could lead them to sustainable competitiveness in the long-term. The collection of cases in this book: · Considers global trends and forces in order to understand the marketing environment of a wide number of countries and the appreciation of the sustainable competitive development of destinations. · Explores specific marketing strategies in Western-European countries' destinations. · Is authored by scholars who have performed extensive research on tourism in the countries documented. The book is of significant interest to those researching and working within the area of tourism marketing, but also of interest to students who are seeking wider reading on the topic.Table of ContentsChapter 1: How Does Internet of Things (IoT) Affect Travel Experience? By Mengyun Hu, Eleonora Pantano and Nikolaos Stylos. Chapter 2: Young British Tourists’ Tourism-related Information Sources. By Ilma Aulia Zaim. Chapter 3: DMOs and Tourism Marketing Channels in the Centre of Portugal. By Bernardo Borges and Rui Augusto Costa. Chapter 4: New Tourism Experiences and Mature Destinations: The Role of Participatory Planning in Repositioning a Southern Italy Destination. By Francesco Calza, Michele Simoni, Annarita Sorrentino and Mariapina Trunfio. Chapter 5: Comparison of International Tourist Profiles in the Spanish Wine and Olive Oil PDOs. By Jesús Barreal Pernas and Gil Jannes. Chapter 6: Managing Hybrid Destinations: Challenges and Lessons from the Alps. By Thomas Bausch. Chapter 7: Diversifying and Enhancing Mountainous Destinations through Rural Tourism: The Case of Kalavrita, Greece. By Nikolaos Boukas. Chapter 8: US Tourists’ Food Neophobia and Their Local Food Experiences in France and Italy. By Jacey Choe. Chapter 9: Nazi Past and Destination Image: The Case of Linz, Austria. By Elitza Iordanova. Chapter 10: Being Online Off the Beaten Track: Rhythms of Connectivity and User-generated Content in the Marketing of Greenland. By Carina Ren and Elisabeth Cooper. Chapter 11: Promoting Intangible Cultural Heritage through Social Networks: A Case Study of the Fête De l'Ours In France. By Jordi Arcos-Pumarola and Marta Conill-Tetuà.

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