Hospitality and service industries Books

Book SynopsisWhile residential real estate lending has gone soft, commercial lending is hotwith a wave of low interest rates and refinancingand it shows no sign of slowing down. Right now, commercial mortgage brokering is one of the best ways to earn money without a ton of training. In this practical guide for first-timers, you'll learn the basics of brokering from application to closing, as well as inside information you won't find anywhere else. So get started!Table of ContentsPART I. Chapter 1: All the Commercial Mortgage Brokers I Know Earn at Least $100,000/Year (Why This Is a Great Business!) Chapter 2: Selling Commercial Mortgages Can Be a Great Side Business for Any Real Estate Professional. Chapter 3: How to Break into the Business: Getting Training and Getting Started. Chapter 4: Overview of a Typical Commercial Mortgage Deal. PART II. Chapter 5: How Do I Find My First Deal? Chapter 6: An Overview of Commercial Loan Types. Chapter 7: The Most Common Types of Properties Needing Commercial Loans. Chapter 8: How Do I Underwrite the Loan? (aka, Does It Pencil?) Chapter 9: The Four Main Lenders, and What They Want. Chapter 10: How Do I Present or Submit to Lenders? (aka, Writing a Loan Summary and a Preliminary Package): What You Leave Out Could Kill Your Deal. Chapter 11: How Lenders Decide on Pricing for Your Loan and How to Get the Best Pricing for Your Customer. Chapter 12: How Loans Get Closed and Funded—and How You Get Paid. Chapter 13: Anatomy of a Deal. PART III. Chapter 14: Ethics. Chapter 15: Advanced Strategies for Taking Your Business to the Next Level. Chapter 16: How to Find the Niche That Will Make You Rich! Index.

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Book SynopsisA timely guide for financial professionals looking to tap into the lucrative world of the ultra-affluent The ultra affluentdefined here as those having $50 million or more in liquid assetsare an elite class who expect their financial advisors to not only preserve and grow their assets, but also help them with soft issues such as philanthropy and family governance. One of the biggest factors to success in this field is the relationship between the client and the advisor. In Advising Ultra-Affluent Clients and Family Offices, author and practicing investment consultant Michael Pompian provides a practical introduction to who the ultra-affluent actually are and reveals what it takes to build and maintain a solid relationship with them. Filled with in-depth insights and expert advice, this unique resource offers valuable information on issues that every advisor to the ultra-affluent must be familiar with.Table of ContentsForeword xiii Preface xv Acknowledgments xvii Part One Introduction to Advising Ultra-Affluent Clients and Family Offices 1 Chapter 1 Who Are the Ultra-Affluent? 3 Defining the Ultra-Affluent 5 Quantifying Ultra-Affluence Among Total Global Wealth 10 Looking to the Future 11 A World of Opportunities for Advisers 17 Chapter 2 Understanding the Mindset of the Ultra-Affluent Client 19 Why Advising the Ultra-Affluent is Different 20 What Ultra-Affluent Clients Value in an Adviser 23 Building Relationships by Asking Questions and Listening to the Answers 29 Matching Client with Adviser 32 Consultant Questionnaire 33 Conclusion 37 Chapter 3 Wealth Attitudes, Aspirations, and Investor Behavior of Ultra-Affluent Clients 39 Family Aspirations 40 Wealth Attitudes of Ultra-Affluent Clients 42 Where Psychology Meets Finance 47 Investor Biases 48 Conclusion 60 Chapter 4 Noninvestment Best Practices 61 The Challenges Associated with Wealth 61 Guidelines for Sustaining Multigenerational Wealth 63 Conclusion 71 Part Two Investment Strategies for Ultra-Affluent Clients and Family Offices 73 Chapter 5 Practices of the Best Investment Organizations 75 Differences between Endowments and Private Investors 76 Investment Committees 77 Investment Policy Statements 82 Key Considerations for Portfolio Oversight 88 Conclusion 93 Chapter 6 Asset Allocation Considerations for Ultra-Affluent Clients and Family Offices 95 What Is Asset Allocation? 96 The Importance of Assumptions in the Asset Allocation Selection Process 97 The Importance of Asset Allocation 99 Considerations in Asset Allocation for Individual Investors 100 Chapter 7 Domestic and International Equity 111 Introduction to U.S. and International Equity Securities 112 The Five-Step Equity Strategy Process 115 Chapter 8 Domestic and International Bonds 135 Introduction to Bonds 137 Descriptions of Bond Asset Classes 141 Chapter 9 Private Equity 159 What Is Private Equity and How Does It Work? 162 Three Primary Types of Private Equity Investments 166 Creating a Customized Private Equity Program 172 Chapter 10 Hedge Funds 179 What Is a Hedge Fund? 180 Hedge Fund Investing by UACs and Family Offices 185 A History of Hedge Funds 187 The Legal Environment of Hedge Funds 189 Hedge Fund Strategies 191 Manager Selection 202 Chapter 11 Real Assets 203 The Portfolio Benefits of Real Assets 204 Real Estate: A Long-Term Inflation Hedge 205 Natural Resources 210 Part Three Multigenerational Considerations for Ultra-Affluent Clients and Family Offices 223 Chapter 12 Selecting an Adviser 225 Trust: The Key Ingredient 226 How UACs Select an Adviser 228 Questions for Prospective Advisers 234 Conclusion 237 Chapter 13 Selecting a Custodian and Investment Vehicle Structure 239 Custodial Services 239 Investment Vehicle Structure 250 Conclusion 257 Chapter 14 Considerations for Creating a Family Office 259 What is a Family Office? 261 Challenges of Wealth 262 Practical Reasons to Create a Family Office 264 Challenges of Running a Family Office 265 Services Provided by a Family Office 267 Administrative Considerations for Establishing a Family Office 268 Considerations for Establishing a Private Trust Company 274 Conclusion 277 Chapter 15 Wealth Transfer Planning 279 Estate Planning Basics 282 Conclusion 295 Part Four Special Topics for Ultra-Affluent Clients and Family Offices 297 Chapter 16 Concentrated Equity Risk Management 299 What Constitutes a Concentrated Equity Position? 300 Concentrated Stock Risk Minimization Strategies 304 Conclusion 315 Chapter 17 Family Governance 317 Generational Division 318 Family Governance: An Essential Part of Successful Wealth Transfer 319 The Incredible Family 320 Policies 326 Stages of Development 327 Conclusion 328 Chapter 18 Risk Management and Asset Protection 331 Family Office Risk Management 332 Individual Family Member Risk Management 337 Legal Asset Protection 341 Conclusion 344 Chapter 19 Philanthropy 345 Philanthropic Strategy Development through Asking Questions 347 Mission Statement 348 Implementation of Philanthropic Strategy 349 Philanthropic Investing 352 Best Practices of Giving Large Gifts to Colleges and Universities 355 Appendix: The Next Generation: Redefining the Philanthropic Landscape 358 Chapter 20 Multigenerational Asset Allocation Strategies 367 Different Asset Allocations for Different Generations 369 Single Allocation for an Entire Family 370 Customized Asset Allocation by Generation or Family Unit 371 Asset Allocation Targeting 374 The Behavioral Finance Approach to Asset Allocation 374 Conclusion 375 Notes 377 Index 387

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Book SynopsisHow championing consumers led to ING Direct''s revolutionary rise in the banking industry In an industry dominated by big banks with little patience for their customers, ING Direct has always strived to be different-a rebel with a cause, if you will-and in doing so, they''ve become the most successful online banking venture in history. The Orange Code recounts ING Direct''s intriguing story, explaining the philosophy of its founder Arkadi Kuhlmann-who believes in the power of individuals to control their financial destiny-and his long-running partnership with Bruce Philp, the branding consultant who helped him make ING Direct a cause to its own people and a household name across North America. Discusses the unconventional approach to business strategy, leadership, and management that built ING Direct Written by the company''s CEO, Arkadi Kuhlmann, the driving force behind this unique company and its approach and Bruce Philp, the branding exTable of ContentsForeword. Acknowledgments. ING Direct Today: The Business Case for Being a Rebel with a Cause. Introduction. Chapter 1 The Guy in the Cape. Leading from the Front. Chapter 2 Pixie Dust. Powered by Purpose. Chapter 3 The Dirty Dozen. We Could Be Heroes. Chapter 4 Clicking. The Conundrum of Advertising. Chapter 5 You Say You Want a Revolution? The Opposite of a Bank. Chapter 6 Saving the Savers. Walking the Talk. Chapter 7 It Takes a Village. Building the Orange Brand Nation. Chapter 8 The Money on the Table. Winning the Battle, Losing the War. Chapter 9 Steering by the Stars. Beyond Managing. Chapter 10 Herding Cats. How to Snatch Defeat from the Jaws of Victory. Epilogue Peeling the Orange. A Guided Tour of the Orange Code, and What It Means to Us. Appendix A : Orange Milestones — An ING Direct Time Line. Appendix B : The Voice of Advocacy. About the Authors. Index.

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Book SynopsisAuthor Lena Malouf is a renowned expert in the special events industry. She has won countless accolades for her work, including a recent Lifetime Achievement Award from The Special Event, and has served in major leadership positions in several industry organizations, including as International President of the International Special Events Society and an advisory board member for The Special Event. This book will feature straightforward advice on operating a successful special events business, gleaned from Malouf''s 40+ years in the event planning industry. The book will include guidance on developing a strategy, identifying potential clients, developing proposals, building an event budget, coordinating with contractors, and much more. And beyond the business components, the book will also include a section on designing successful events,including tabletop, ceiling, and wall decor, while a chapter on developing thematic concepts will illustrate how an event planner can successfully bTable of ContentsForeword by Lisa Hurley, Editor at Special Events Magazine ix Preface xi Acknowledgments xv PART ONE: All About BUSINESS Point 1 You and the Events Business 3 Point 2 Develop Your Strategy 9 Point 3 Meet the Client 15 Point 4 Build the Business 21 Point 5 Venue Essentials 35 Point 6 Manage the Money 71 Point 7 Present the Proposal 87 Point 8 The Event Cabinet 101 PART TWO: All About DESIGN Point 9 Tabletops and Other Décor Props 125 Point 10 Creative Event Concepts 149 Point 11 Burst into Weddings 195 Appendix: Understanding Our Clients and Staff Better: Four Behavioral Styles 213 Select Resources 223 Index 229

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Book SynopsisGiving IT professionals in financial services firms a rounded and comprehensive grounding in their knowledge of their industry, this book offers a primer on the major financial instruments, transactions, and processes, as well as a sound knowledge of the principles of good IT management in the industry. The book gives readers a clear understanding of equities, bonds, currencies, listed derivatives and OTC derivatives. It explains transactions in those instruments and the requirements of business systems that process these transactions. Transactions covered include (inter-alia) agency and principal purchases and sales, loans and deposits, repos and reverse repos, stock loans; and also the Sharia-compliant ''Islamic'' transactions that may be used as alternatives to interest bearing transactions. Andrew Bradford gives an introduction to how investment firms are regulated; offers an understanding of the STP (Straight-through-Processing) concept follTable of ContentsIntroduction. Acknowledgements. PART ONE: INVESTMENTS AND SECURITIES EXPLAINED. 1 An Introduction to Financial Instruments. 1.1 Introduction. 2 Equities. 2.1 Listed and unlisted equities. 2.2 Multi-listed securities. 2.3 The issuance of listed equities â?? the primary market. 2.4 The secondary market in equities. 3 Debt Instruments. 3.1 Types of debt instruments. 3.2 Accrued interest on bonds in the secondary market. 3.3 More trade terminology. 3.4 How prices are formed in the secondary market. 4 Cash. 4.1 Cash as a means of exchange. 4.2 Cash as an investment class. 4.3 More trade terminology. 5 Derivatives. 5.1 Exchange traded derivative contracts. 5.2 More trade terminology. 5.3 OTC derivatives. 6 Common Attributes of Financial Instruments. 6.1 Summary of all trade terminology used in chapters 1 to 5. 6.2 Summary of basic trade arithmetic for transactions in securities, futures and options. 7 Market Participants. 7.1 Introduction. 7.2 Investors. 7.3 Institutional fund managers. 7.4 Private client stockbrokers and investment managers. 7.5 Investment banks that accept and execute orders from investors. 7.6 Investment exchanges. 7.7 Settlement agents. 7.8 Other market participants. 8 How Investment Firms are Regulated. 8.1 Introduction. 8.2 Objectives of regulation. 8.3 The global perspective. 8.4 The European perspective. 8.5 The UK perspective â?? the role of the financial services authority. 8.6 Specific offences in the United Kingdom. 8.7 Regulation and its impact on the it function. 9 Straight-Through-Processing. 9.1 Introduction. 9.2 To what extent is STP actually achieved in practice? 10 The Role of Accurate Static Data in the STP Process. 10.1 Static data overview. 10.2 Duplication of static data across systems. 10.3 Instrument group static data. 10.4 Instrument static data. 10.5 Trading party and settlement agent static data. 10.6 Standard settlement instructions (SSIs). 10.7 Static data that is internal to the firm concerned. 10.8 Normal working days and public holidays. 10.9 Country information. 11 Communications Between Industry Participants. 11.1 SWIFT. 11.2 The financial information exchange (Fix Protocol). 11.3 Other message standards. 12 The Trade Agreement and Settlement Processes. 12.1 The trade agreement process. 12.2 Communications between the trade party and its settlement agent. 13 Failed Trades â?? Causes, Consequences and Resolution. 13.1 Failed trades â?? causes. 13.2 Consequences of failed trades. 13.3 The prevention and resolution of failed trades and the impact on It applications. 14 An Overview of Investment Accounting. 14.1 Role of the financial control department. 14.2 Departmental systems. 14.3 The general ledger. 15 The Stock Record â??Using the double-entry Convention to Control Positions and Security Quantities. 16 Example STP Flows of Equity Agency Trades â?? When Execution Venue is the London Stock Exchange. 16.1 Introduction. 16.2 Equity agency trades with institutional investor customers. 16.3 Equity agency trades with private investor customers. 16.4 Direct market access. 17 The STP Flow of Debt Instrument Trades. 17.1 Introduction. 17.2 Order placement. 17.3 Order execution. 17.4 Trade amounts. 17.5 Trade agreement. 17.6 Regulatory trade reporting. 17.7 Settlement. 17.8 General ledger postings for the trade and the settlement. 17.9 Stock record postings for the trade and the settlement. 17.10 Position-related events. 18 The STP Flow of Foreign Exchange and Money Market Trades. 18.1 Foreign exchange. 18.2 Money market. 19 The STP Flow of Futures and Options Transactions. 19.1 Introduction. 19.2 Futures and options â?? common process steps. 19.3 Futures-specific process steps. 19.4 Options-specific process steps. 20 The STP Flow of SWAP and other OTC Derivative Trades. 20.1 Introduction. 20.2 Order placement. 20.3 Order execution. 20.4 Trade components and amounts. 20.5 Trade agreement. 20.6 Regulatory trade reporting. 20.7 Settlement. 20.8 General ledger postings. 20.9 Stock record postings. 20.10 Marking to market. 20.11 Daily accrual of interest. 21 Stock Lending, Repos and Funding. 21.1 Introduction. 21.2 Stock Lending and borrowing transactions. 21.3 Repo transactions. 21.4 Summary of the differences between the various transaction types. 21.5 The Role of specialist lending intermediaries (SLIs). 21.6 Business Applications to support stock lending and repos. 22 The Impact of Islamic Finance. 22.1 Introduction. 22.2 Delivering Islamic financial services. 22.3 Sharia compliant instruments. 22.4 The valuation and risk management of Islamic financing instruments. 22.5 The It implications of providing islamic instruments. 23 The Management of Positions. 23.1 Introduction. 23.2 Trade dated, value dated, settled and depot positions. 23.3 Interest payments and interest rate fixings. 23.4 Collection of maturity proceeds. 23.5 Dividend payments. 23.6 Corporate actions. 23.7 Listed derivatives â?? contract expiry and delivery dates. 23.8 Marking positions to market. 23.9 Accrual of interest. 23.10 Other accruals. 23.11 Reconciliation. 24 The Management of Risk. 24.1 Forms of market risk. 24.2 Forms of credit risk. 24.3 Other forms of risk. 24.4 The role of the board of directors in managing risk. 24.5 The role of the risk management department. 24.6 An introduction to value-at-risk (VAR). PART TWO: GOOD IT PRACTICE IN THE INVESTMENT INDUSTRY.. 25 The Role of the IT Department in Daily Operations. 25.1 Introduction. 25.2 User support and helpdesk management. 25.3 Data security, data retention, data protection and intellectual property. 25.4 Change management. 25.5 Business continuity planning. 25.6 Use of the It infrastructure library in managing It operations. 26 The Role of the IT Department in Managing Business Change. 26.1 Introduction. 26.2 The software development lifecycle. 26.3 Project management standards. 26.4 Software development models. 26.5 Requirements gathering. 26.6 Quality assurance testing. 27 Package and Vendor Selection, Outsourcing and Offshoring. 27.1 Making the buy or build decision. 27.2 Vendor and package selection. 27.3 Outsourcing and offshoring. Appendix 1 Bond Market Price Calculations. Straight bond calculations. Simple yield to maturity. Gross redemption yield. FRN calculations. Simple margin. Discounted margin. Valuation methodologies for other types of debt instrument. Appendix 2 Summary of Contractual Documents. Further Reading. Glossary of Terms. Index.

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Book SynopsisSCHAUMANN, and JOE GOLDBLATT Corporations and associations must often plan meetings and events in geographic areas unknown to them. This eighth title in the Wiley Event Management Series provides event planners and destination managers at hotels and resorts with the ability to organize these types of events effectively.Table of ContentsForeword ix Preface xi Chapter 1 Understanding Destination Management 1 Chapter 2 Program Planning 17 Chapter 3 Transportation Services 31 Chapter 4 Tours 49 Chapter 5 Child Care Programs 63 Chapter 6 E-Business and Registration 75 Chapter 7 Special Events 97 Chapter 8 Food and Beverage 113 Chapter 9 Additional Services 143 Chapter 10 Pricing Strategies 159 Chapter 11 Technology 175 Chapter 12 Risk Management 191 Chapter 13 Ethics 203 Appendix 1 Sample Letter of Intent 217 Appendix 2 Sample Contract for Services 219 Appendix 3 Sample Schedule of Services 223 Appendix 4 What to Look for When Chartering a Bus 227 Appendix 5 Bus Safety 231 Appendix 6 Excerpts from the Americans with Disabilities Act of 1990 237 Appendix 7 ADA Basics at a Glance 247 Appendix 8 Planning a Pre- or Post-Convention Tour 249 Appendix 9 Case Study: KiddieCorp, Inc. 251 Appendix 10 Meeting Contract Process Outline 255 Appendix 11 Ethics Quiz 259 Index 261

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Book SynopsisRevised and updated to highlight essential concepts in the operations and management of foodservice facilities, this edition outlines all steps in a simple and understandable fashion. The unique feature of the book continues to be the emphasis on systems, which applies to both commercial and institutional operations.Table of ContentsFoodservice Systems. Consumer Needs and Types of Foodservices. Menus and Menu Planning. Layout, Design, and Facilities Planning. Equipment Selection. Food Purchasing. Food Receiving and Storage. Food Sanitation. Quantity Food Preparation. Delivery and Service of Food. Foodservice Management: Functional Aspects. Foodservice Management: Personnel Aspects. Appendices. Index.

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Book SynopsisFor a required or elective course in Hospitality Sales and Introductory Sales Training for Industry taught out of the hospitality management or marketing program at the freshman/sophomore level at the two-year and four-year levels. Some hospitality programs will use this book in the lower level marketing course (taught out of the business school) as well. Focused on the sales aspect of hospitality (not just marketing), this book addresses the primary focus of sales as the communication aspect of marketing as well as direct personal selling to potential customers. Shaw/Morris positions personal selling as having the right product, in the right place, at the right time, and at the right price applied to hotels or foodservice operations. With this emphasis on personal selling - the sales process, sales management, sales and technology - sales becomes integral to the student''s understanding of operations and marketing.Table of ContentsSETTING THE STAGE. Introduction to Sales and Marketing. The Marketing Communication Mix. THE PLAYERS. Hospitality Customers: The Buyers. Hospitality Businesses: The Suppliers. Hospitality Businesses: More Suppliers. PERSONAL SELLING AND SALES MANAGEMENT. Personal Selling: The Sales Process. Personal Selling: The Delivery. Sales Management. Sales and Technology: Part A Management and Operations. Sales and Technology: Part B The Hospitality Customer. INTERMEDIARIES AND PARTNERSHIPS. Intermediaries. Hospitality Partnerships. Glossary. Index.

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Book SynopsisIn the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.Table of ContentsAbout the Author ixAcknowledgements to the second edition xiPreface to the second edition xvPreface to the third edition xvii1. The Myth and Reality of a Service Society 1 2. The New Economic Equation 24 3. Service Management Systems 46 4. Dynamic Diagnosis: Virtuous Circles and Vicious Circles 61 5. The Service Concept 75 6. Why Strategic Human Resource Development? 89 7. Getting People to Grow 106 8. The Client as Customer-the Client as Coproducer 115 9. Technology, Tools and Setting 135 10. Image 149 11. The Art and Science of Pricing 161 12. Creating, Reproducing and Refining Business Ideas 169 13. Diversification and Internationalization 181 14. Quality 197 15. Culture and Dominating Ideas as Management Tools 214 16. Change and Leadership 221 References 229 Index 231

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Book Synopsis"A fascinating insight into the world of big business and how a little Cajun girl from New Orleans can achieve great success in this country. " ----Dick Van Patten, actor (Eight Is Enough) "Jenny Craiga s story is a splendid example of what can be accomplished in our entrepreneurial society with dedication and hard work.Table of ContentsIntroduction. 1. Early Years. " I learned very early that work was not a dirty four-letter word". 2. First Foray into Entrepreneurship. "You can do anything and be anything you want". 3. Researching New Franchise Opportunities. "I was open to anything that was available." 4. Negotiating a Buyout. "I'd rather be in jail than be here." 5. The Beginning of Jenny Craig, Inc. "A Company that would incorporate all the necessary benefits of successful weight management. 6. Starting Over: Back in the United States. "We were both only 52-and ready for a new challenge." 7. Health Troubles and Legal Problems. "Surely there's something or someone out there that has the answer." 8. The Challenge of Succession Planning. "I have always believed we should have a woman in charge of all field operations." 9. Moving On and Looking Ahead. "I devoted most of my adult life to helping people make positive changes." Final Thoughts. "I can't wait for tomorrow." Index.

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Book SynopsisThis approach to service marketing from a consumer perspective integrates information on service consumption from from a variety of sources. It establishes the effect of the characteristics of services upon consumer behavior and presents four detailed case studies of consumer behavior in service industries.Table of ContentsTHE SERVICE CONSUMER. Consumers and Services. Pre-Consumption of Services. Consuming Services. Evaluating Services. THE SERVICE CONSUMER IN CONTEXT. The Tourism and Travel Consumer. The Professional Services Consumer. The Financial Services Consumer. The Healthcare Consumer. The Charity Consumer. CONCLUSION. Conclusion. Index.

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Book SynopsisMountains, deserts, savannahs and the polar regions are fragile both in their ecologies and the cultures of their inhabitants. These fragile environments are characterised by a marked seasonality, and many human activities are limited to clearly defined times of the year. Environmental impacts arise not only from traditional economic activities, but also from tourism which has recently grown rapidly in many of these environments around the world. This trend is welcomed by the tourism industry but viewed with apprehension by many organisations concerned with protecting the human and natural systems of fragile environments. While tourism can provide new sources of revenue and help stem depopulation, it can also destabilise communities, making them dependent on external sources of money and endangering long-established traditions and ways of life. People and Tourism in Fragile Environments discusses many of these delicate interactions by presenting detailed case studies from five continenTable of ContentsFragile Environments, Fragile Communities?: An Introduction (D.Harrison & M. Price). Maintaining Control: Culture and Tourism in the Pueblo of Zuni, NewMexico (A. Mallari & J. Enote). The Inuit as Hosts: Heritage and Wilderness Tourism in Nunavut (V.Smith). Sustaining Tourism in Far North Queensland (V. Strang). From Sami Nomadism to Global Tourism (K. Pedersen & A.Viken). Tourism in Svalbard: Planned Management or the Art of StumblingThrough? (B. Kaltenborn). Learning from Experience in the Monteverde Cloud Forest, Costa Rica(A. Baez). Negotiating the Development of Tourism in the Richtersveld, SouthAfrica (E. Boonzaier). Finding Common Ground in the Last Best Place: The Flathead County,Montana, Master Plan (K. Culbertson, et al.). Does Our Community want Tourism?: Examples from South Wales (M.Fitton). The Challenge of Integrating Maasai Tradition with Tourism (D.Berger). People, Wildlife and Tourism in and around Hwange National Park,Zimbabwe (F. Potts, et al.). Good Intentions in a Competitive Market: Training for People andTourism in Fragile Environments (C. Whinney). Index.

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Book SynopsisServices dominate the modern economy. This controversial and important book reviews research into the development and future of the service economy. Professor Illeris synthesises not only English language research on the nature and function of services, but also introduces the lesser-known but equally important work done on services by researchers in other languages which often reaches surprising and challenging conclusions. While the emphasis is on producer services in the western world, due consideration is also given to the role and significance of personal and household services which have been frequently ignored in the literature. The approach adopted is geographical and macro-economic and among the topics discussed are the nature and classification of service activities, the role and importance of services in the overall economy and the increasing importance of services in regional development and international trade. The overall theme of the book is how our society has been tranTable of ContentsWHAT IS IT ALL ABOUT? The Nature and Role of Services. Classification of Service Activities. THE DEVELOPMENT OF SERVICES. Development of Household Services. Productivity and Effectiveness. Development of Producer Services. Qualifications and Conditions of Work. LOCATION OF SERVICES AND REGIONAL DEVELOPMENT. Inter-Urban Distribution of Service Activities. Factors of Inter-Urban Location. The Role of Services in Regional Development. Services Within Cities. SERVICES IN THE ECONOMICALLY DEVELOPED WORLD. International Variation. International Trade in Services. CONCLUSIONS. The Service Society. Important Conclusions and Further Questions. Appendix. Case Studies. Bibliography. Index.

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Book SynopsisOffering a portrait of the real lives of kitchen workers, this book presents their experiences, challenges, and satisfactions to colorful life.Trade Review"Oozes with first-hand accounts of pranks and mishaps... Fine's book entertains as it enlightens." North By NorthwesternTable of ContentsPreface to the 2009 Edition Preface to the First Edition Introduction Chapter 1. Living the Kitchen Life Chapter 2. Cooks'Time:Temporal Demands and the Experience of Work Chapter 3. The Kitchen as Place and Space Chapter 4· The Commonwealth of Cuisine Chapter 5· The Economical Cook:Organization as Business Chapter 6. Aesthetic Constraints Chapter 7· The Aesthetics of Kitchen Discourse Chapter 8. The Organization and Aesthetics of Culinary Life Appendix. Ethnography in the Kitchen:Issues and Cases Notes References Index

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Book SynopsisFocuses on Starbucks, the world's most famous coffee company, looking beyond baristas, movie cameos, and Paul McCartney CDs to understand what Starbucks can tell us about America.Trade Review"Those who frequent Starbucks will enjoy Simon's range of topics, from business matters to the music played to the (very American) concept of 'self-gifting.'" Publishers Weekly "Simon's book is a fascinating, sometimes dispiriting look at how Starbucks is emblematic of some deeper socioeconomic phenomena at work in this country over the past decade and a half." -- Mike Miliard Boston Phoenix "A thoughtful, in-depth study." World Wide WorkTable of ContentsAcknowledgments ix Introducing the Starbucks Moment 1 1. Real Coffee 21 2. Predictability the Individual Way 58 3. It Looks like a Third Place 82 4. Self-Gifting and Retail Therapy 122 5. Hear Music for Everyday Discoverers 149 6. Not-So-Green Cups 173 7. Sleeping Soundly in the Age of Globalization 201 Afterword 239 A Note on the Research 247 Notes 253 Selected Bibliography 279 Index 289

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Book SynopsisBrings social scientific understandings to bear on tourism in the postindustrial age, during which the middle class has acquired leisure time for international travel. This title examines notions of authenticity, high and low culture, and the construction of social reality around tourism.Trade Review"The Tourist is one of those books that can be best enjoyed for its heuristic value, for the questions it raises as much as for the answers it offers." * New York Times *"MacCannell attempts to create something Levi-Strauss said is impossible: an ethnography of modernity, a detailed anthropological analysis of modern culture. . . . By following the tourist, he believes, we may arrive at a better understanding of ourselves." * Washington Post *"In the demythologizing tradition of Veblen’s Theory of the Leisure Class, MacCannell presents the first full-scale sociological examination of modern tourism and sightseeing." * Publishers Weekly *"More than a perceptive, entertaining discussion of tourists and tourism, The Tourist is also a skillful blend of structuralist thought. . . . Both MacCannell’s literary style and theoretical sophistication are genuine contributions to sociological scholarship." * Contemporary Sociology *"Provides a compelling analysis of leisure in contemporary society and the changed nature of the human condition amidst modernity." * Annals of Leisure Research *Table of ContentsForeword by Lucy Lippard The Tourist in 2013 Introduction to the 1989 Edition Acknowledgments Introduction 1. Modernity and the Production of Touristic Experiences 2. Sightseeing and Social Structure 3. The Paris Case: Origins of Alienated Leisure 4. The Other Attractions 5. Staged Authenticity 6. A Semiotic of Attraction 7. The Ethnomethodology of Sightseers 8. Structure, Genuine and Spurious 9. On Theory, Methods, and Application Epilogue Notes Index

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Book SynopsisTrade Review"This book is packed with rich material. Each of the four case studies could be its own monograph. This book is most important for two audiences (with fortunate overlap), those in tourism studies of any region and those dedicated to following scholarship of Mexico and/or Yucatan or Maya studies. This book would be excellent for use in Anthropology, Latin American Studies, or Global Studies classes." * The Journal of Latin American and Caribbean Anthropology *"Stuck with Tourism is an engaging read that brings into focus concerns about tourism that go beyond the headlines." * Journal of Latin American Geography *"Matilde Córdoba Azcárate’s Stuck with Tourism powerfully details the predatory nature of tourism industry development." * Anthropology Book Forum *"Stuck with Tourism is both timely and salient. . . .[its] theoretically informed but empirically supported and widely accessible thesis also makes it ideal reading for undergraduates and the general public." * Hispanic American Historical Review *"Azcárate’s writing is powerful, grabbing the reader from the first few sentences of the introduction. This book is a wonderful addition to the growing body of scholarship that brings the tensions of tourism to the surface." * New Mexico Historical Review *Table of ContentsList of Illustrations Acknowledgments Introduction: Predatory and Sticky Tourism Geographies 1 • Beach Enclosures: Manufacturing a Caribbean Paradise 2 • Wild Hotspots: Contested Natures on the Maya Coast 3 • Colonial Enclaves: Site-Specific Indigeneity for Luxury Tourism 4 • City-Village: Domestic Maquila in the Tourist Offstage Conclusion: Tourism Fixation and Disciplinary Retoolings Notes References Index

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Book SynopsisIn a pioneering study of far western commercial enterprise from Santa Fe Trail days to the present, detailed company records reveal the merchants' solutions of monetary exchange, balance of trade, and transportation problems, in depression and prosperity. Finally, the author traces the defeat of mercantile capitalism by modern specialization. New materials give valuable insights into the history of economic development in the western hemisphere. An important book for economists and historians, its frontier stories will delight less specialized readers.

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Book SynopsisBroad and engaging overview suitable for undergraduates in history, anthropology, cultural studies and fashion studies, as well as the general reader. Explains why we wear what we do, why most people in the world now dress very similarly and why those who resist Western dress do so.Trade Review"A short book, and an easy read that adds a fresh perspective to studies of global history, colonialism, economic development, military history, and the history of costume." Journal of Interdisciplinary History "No longer viewed as inconsequential, clothing has much to tell historians. Clothing fits very neatly within this new historiography." Journal of Social History "A model work of synthesis - lucid, lively, accessible, globally informed, stuffed with rich and fascinating examples, making good use of theory and comparison, and approaching its topic from economic, political, social and cultural points of view." Peter Burke, University of Cambridge "Robert Ross admirably weaves the history of dress into the broader contours of modernization and the rise and fall of western imperialism. Clothing offers the reader insights into the power of bodily adornment, both as a tool of western hegemony, and as a potential symbolic medium for nationalist aspirations of the colonized." John Mackey, Birmingham UniversityTable of Contents1. Introduction. 2. The Rules of Dress. 3. Redressing the Old World. 4. First Colonialisms. 5. The Production, care and distribution of clothing. 6. The Export of Europe. 7. Reclothed in Rightful Minds: Christian missions and clothing. 8. Re-forming the body: reforming the mind. 9. The Clothing of Colonial Nationalism. 10. The Emancipation of Dress. 11. Engendered Acceptance and Rejection. 12. Conclusion

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Book SynopsisIn virtually all the countries of the world, men, and to a lesser extent women, are today dressed in very similar clothing. This book gives a compelling account and analysis of the process by which this has come about. At the same time it takes seriously those places where, for whatever reason, this process has not occurred, or has been reversed, and provides explanations for these developments. The first part of this story recounts how the cultural, political and economic power of Europe and, from the later nineteenth century North America, has provided an impetus for the adoption of whatever was at that time standard Western dress. Set against this, Robert Ross shows how the adoption of European style dress, or its rejection, has always been a political act, performed most frequently in order to claim equality with colonial masters, more often a male option, or to stress distinction from them, which women, perhaps under male duress, more frequently did. The booTrade Review"A short book, and an easy read that adds a fresh perspective to studies of global history, colonialism, economic development, military history, and the history of costume." Journal of Interdisciplinary History "No longer viewed as inconsequential, clothing has much to tell historians. Clothing fits very neatly within this new historiography." Journal of Social History "A model work of synthesis - lucid, lively, accessible, globally informed, stuffed with rich and fascinating examples, making good use of theory and comparison, and approaching its topic from economic, political, social and cultural points of view." Peter Burke, University of Cambridge "Robert Ross admirably weaves the history of dress into the broader contours of modernization and the rise and fall of western imperialism. Clothing offers the reader insights into the power of bodily adornment, both as a tool of western hegemony, and as a potential symbolic medium for nationalist aspirations of the colonized." John Mackey, Birmingham UniversityTable of Contents1. Introduction. 2. The Rules of Dress. 3. Redressing the Old World. 4. First Colonialisms. 5. The Production, care and distribution of clothing. 6. The Export of Europe. 7. Reclothed in Rightful Minds: Christian missions and clothing. 8. Re-forming the body: reforming the mind. 9. The Clothing of Colonial Nationalism. 10. The Emancipation of Dress. 11. Engendered Acceptance and Rejection. 12. Conclusion

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Book SynopsisSince the 1930s, the Walt Disney Company has produced characters, images, and stories that have captivated audiences around the world. How can we understand the appeal of Disney products? What is it about the Disney phenomenon that attracts so many children, as well as adults? In this updated second edition, with new examples provided throughout,Janet Wasko examines the processes by which the Disney company one of the largest media and entertainment corporations in the world continues to manufacture the fantasies that enthrall millions. She analyses the historical expansion of the Disney empire into the twenty-first century, examines the content of Disney's classic and more recent films, cartoons and TV programs anddiscusseshow they are produced, considering how some of the same techniques have been applied to the Disney theme parks. She also discusses the reception (and sometimes, reinterpretation) of Disney products by different kinds of audiences.By looking at the Disney phenomenon from a variety of perspectives, she provides an updated and comprehensive overview of one of the most significant media and cultural institutions of our time. This important book by a leading scholar of the entertainment industries will be of great interest to students in media and cultural studies, as well as a broader readership of Disney fans.Trade Review"thorough and comprehensive"European Journal of CommunicationTable of ContentsPreface and Acknowledgments Chapter 1: Introducing the Disney Multiverse Chapter 2: Disney History(ies) Chapter 3: The Disney Empire Chapter 4: Corporate Disney in Action Chapter 5: Analyzing the World According to Disney Chapter 6: Dissecting Disney’s Worlds Chapter 7: Disney and the World Chapter 8: Living Happily Ever After? Notes Index

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Book SynopsisNigel Clark is a non-executive director of the Professional Services Marketing Group. He is also the editor and lead author of the Professional Services Marketing Handbook, published by Kogan Page.Ben Kent is the founder-director of insight-led consultancy Meridian West. Ben advises leading professional and financial services firms and provides strategic research, consultancy and training.Alastair Beddow is a director at Meridian West, working with firms of all sizes to develop engaging, differentiated and successful client leading strategies.Adrian Furner is Managing Director of Kommercialize, a practitioner-led advisory firm focused on commercial excellence.Trade Review"This eminently practical handbook guides successful professionals on how to build the additional personal competencies they need to stand out as effective leaders. Through a robust interview process with industry leaders, as well as their many years of collective consulting experiences, the authors present a series of thoughtful frameworks and a synthesis of well-constructed leadership lessons. It all amounts to a really useful companion for those who have committed themselves to making the challenging personal transitions ahead - tomorrow's leaders!" * David Bowerin, former Head of Strategic Marketing at Citigroup *"The Professional Services Leadership Handbook is an excellent tool for future and experienced leaders operating in a dynamic, and ever changing business-to-business environment, where differentiation is a critical success factor, and where leaders often misunderstand how to lead. This is a must read handbook." * Michelle Jones, Chief Communications and Investor Relations Officer, CH2M *"The authors successfully distinguish the difference between delivering projects and leading professional services firms...This book helps to guide anyone in the industry from project / delivery management to leading teams and businesses to optimise performance." * Marc Barone, AECOM Sector Leader, Water EMIA *"At last a professional services leadership guide that's based on well researched and real experiences, I would recommend this is read by anyone who seriously wants to gain an extra edge." * Dennis Markey, FRICS *"An essential read if you are either a leader or an adviser to the top team of a professional services firm." * Gail Jaffa, Managing Partner, PSMG *"The Professional Services Leadership Handbook is really interesting, hugely practical and a thoroughly good read. Professionals entering the unfamiliar world of leadership will find clear, readable and entertaining advice, peppered with insights from firm leaders. The "how to" approach to knotty issues such as strategy, profitability and client focus is particularly helpful, as is the focus on you as a leader and how you can develop the right skills and mind-set. If you are a leader, or you want to be one, keep this book close, as it will be an invaluable companion. I wish it had been written twenty years ago!" * Nick Holt, Partner at SR Search and former Managing Partner, KLegal *Table of Contents Section - ONE: Business Leadership; Chapter - 01: Vision – How to Create and Implement a Robust Strategic Plan; Chapter - 02: Innovation – How to Reap the Benefits of Innovation in your Firm; Chapter - 03: Performance – How to Improve the Profitability of Client Engagements; Section - TWO: Client Leadership; Chapter - 04: Understanding – How to Stay Attuned to the Changing Needs of your Clients and Markets; Chapter - 05: Connecting – How to Foster a Client-Focused Culture in your Firm; Chapter - 06: Sales – How to Improve your Firm’s Client Development Success; Section - THREE: People Leadership; Chapter - 07: "Future-Fit" – How to Foster a Commercial Mind-Set in your Firm; Chapter - 08: Motivate and Collaborate – How to Create High-Performing Teams; Chapter - 09: Performance – How to Establish a Culture of Continuous Improvement; Section - FOUR: Self Leadership; Chapter - 10: Forward Reflection – How to Assess your Leadership Potential; Chapter - 11: Capability – How to Develop the Skills, Competencies and Experiences to be a Successful Leader; Chapter - 12: Balance – How to Succeed as a Leader without Burning Out

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Book SynopsisHow any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank.Table of ContentsIntroduction: There is No Door Number Three 1The pursuit of relentless growth has one underlying premise: You get better or you get worse. You can’t stay the same. This book is for all companies that are tired of treading water. Part One: Prerequisites for Relentless Growth 7 1. What Business Are You Really In? 9Umpqua started to take off when we decided we were really in the retail business, not just the banking business, and started learning from successful retailers like Nordstrom. This chapter offers advice to help you discover what business you are really in. 2. Never-Ending Discipline 23Leaders need to realize that growth is not a project, not a quick fix. You must have the discipline to realize you never have it made. 3. Have Positive Passion 30Be relentless about your vision. Know what you stand for. We call ourselves The World’s Greatest Bank. It helps us stand out with our customers, but more than that, it creates positive passion within the company. 4. Snap the Rubber Band Syndrome 40Each of us has a rubber band attached to our backside, connected to tradition. This chapter offers strategies to help people overcome the pull of comfortable routines. 5. What’s Going On Behind Your Back? 49Having the right strategy is meaningless unless you can execute it flawlessly on the ground. This chapter explains how to put systems in place to inspect the execution of strategy at the lowest level. Part Two: Roles of a Leader 57 6. Support Your People—and Hold ’Em Accountable 59Leaders have many roles, but support and accountability are critical—and they go hand in hand. 7. Give Them the Power 69In the past, the leader was the guy with the answers. Today, you have to empower the people closest to the action to come up with their own answers. 8. Rise Above the Battlefield 79Leaders need to rise above the battlefield to achieve a strategic perspective on the company. I explain the tactics I use to get above the fray and—just as important—how I help the people on my executive team do this as well. 9. Explain Your Movie 87Leaders cannot delegate the job of explaining their vision for the company—what I call “this movie that’s playing in my head.” 10. Be Real 94If you can’t be yourself, you can’t lead. It’s as simple as that. Part Three: Master the Basics 101 11. Sweat the Small Stuff 103Every great company sweats the details. In this chapter, I talk about how great companies such as Disney sweat the small stuff. 12. Who Do You Want on Your Bus? 109In Good to Great, Jim Collins says that you’ve got to get the right people on the bus. I think that is exactly right. But who are the right people? 13. Keep Your Board Strong—and Informed 118Companies can’t move fast if the executive team has to drag the board of directors along with it. This chapter describes how I work with my board to keep us all aligned and on track. 14. Intangibles Matter Most 128In a service business like ours, the most important metrics measure things that are intangible. Part Four: Marketing, Marketing, Marketing 139 15. Find the Revolution Before It Finds You 141Revolutions are going on all the time in consumer preferences, in technology, in marketing, and in other areas. We do a number of things at Umpqua to find these revolutions before they overwhelm us. 16. Your Brand is You 150People don’t like faceless bureaucracies. They like real people, real personalities. We’ve achieved remarkable success by staying true to ourselves. Some people say we’re corny, but it’s who we are—and people respond. 17. Serve the Customer 158This chapter details our Universal Associates program: every associate in our stores is trained to be able to handle any task a customer requires. This sharply sets us apart from our competition. What are you doing to set yourself apart? 18. Put Design into Everything You Do 165Design encompasses much more than just the physical layout of stores or products. When design is used effectively, it brings every aspect of your business into alignment so that everything reinforces and supports everything else. Part Five: Leading Your Culture 173 19. Be There 175Maintaining a culture is like raising a teenager. You’re constantly checking in. “What are you doing? Where are you going? Who are you hanging out with?” 20. Keep Your Balance 184Leading for growth is a high-wire act—and there are many dimensions to keeping your balance. 21. Remember Who You Are 193The biggest danger of relentless growth is that your very growth will undermine the qualities that produced that growth in the first place. You’ve also got to know what not to change—what to maintain if you want to stay on track. 22. Mergers and Acquisitions Done Right 201A lot of Umpqua’s growth has come from acquisitions, which have the potential to disrupt or dilute the acquiring company’s culture. We have not allowed that to happen. Conclusion: Making Relentless Progress 211The key to growth is making progress every single day. Acknowledgments 215 The Authors 217 Index 219

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Book SynopsisUsing a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance competing interests.Trade ReviewUp in the Air is a fascinating account of the airline industry and its evolution.... Flying is an integral part of today's world and the low-cost airline model has increased this exponentially. As such a significant piece of our infrastructure it is important that we have a well-developed understanding of the necessary underpinnings of this complex business model. The authors have added first, a balanced, historical perspective of the business development and employee relations within airlines. Second, they offer strategic thinking from their research, which allows for sound planning within contemporary expectations of stakeholders at all levels. Third, they offer solutions for the growth and development of sound employee relations. For the human resource professional there is much value within this work. It is airline specific yet most readers would have a broad understanding of the salient arguments. It has research outcomes and analysis which are transferable to the workplace and HR strategic thinking and planning. It contains valuable models and diagrams, is well annotated and referenced. While academic in style, it is an easy read and tightly structured. It is also well written and has a clear place in today’s employee relations literature. -- Geoff De Lacy * Asia Pacific Journal of Human Resources *Up in the Air tackles the complex external and internal environments of the world's airline industry. The authors are an impressive combination of Australian, European and U.S. employment relations scholars with significant research expertise in the airline industry.... This book is equally valuable in the classroom and the boardroom. The authors' use of a comparative industrial relations approach enriches one's understanding of the complex nature of employment relations. It would be lamentable not to recognize that this book's value extends far beyond airlines. The airline industry has a dynamic internal and external environment with employees spread around a nation or world; frontline employees make important decisions at any hour of the day or night. This book is instructive for successful employment relations strategy in a wide range of industries—particularly those with knowledge workers and/or dispersed frontline decision makers. -- E. Patrick McDermott * Journal of Industrial Relations *The book provides a detailed overview of the recent evolution and transformation of the U.S. civil aviation industry, especially the impact of low-cost competition and September 11, and it includes a penetrating analysis of the relative performance of different airlines. It pays adequate tribute to the importance of the old 'legacy' airlines in the industry, many of which have been national flag-carriers, though it pays particular attention to new entrants. Although the focus is on the US, the analysis is extended to other markets in Europe and Asia to produce a comprehensive account of competition, business strategies and human resource management in the world airline industry.... On the whole, the book is intellectually stimulating and a pleasure to read. It asks the right questions and combines thorough empirical research and informed analysis to answer them. The ideas, arguments and empirical analysis presented merit close attention and wide discussion. The authors even offer a road map to success for consumers, employees, and investors. While the book makes a significant contribution to the literature on human resource management and employment relations in the aviation industry, it is also useful as a starting point for future research. -- Stefan Zagelmeyer * Personnel Review *There is much to be appreciated about the contribution of Up in the Air that extends beyond the boundaries of the airline industry. The carefully explained lessons of the industry should be of interest to those in other industries where managers may believe that price competition necessitates 'bleak house' approaches to employment relations.... Overall what I most value about this book is its undeniable optimism and the pathway it describes to more sustainable employment relations strategies. This is not a naive optimism but is well-founded; securely anchored in insightful scholarly observations of what works in this fascinating industry. -- Peter Waring * Critical Perspectives on International Business *This refreshingly readable and persuasive book challenges the emerging orthodoxy that low-cost must mean low staff morale and low customer satisfaction. Drawing on examples from across the world, including 'legacy' airlines such as British Airways and new entrants such as Ryanair and easyJet, the authors analyse the competitive and employment-relations strategies that airlines have adopted. Outcomes for customers, employees, and other stakeholders are analysed. The authors categorise employment-relations strategies as either controlling employee behaviour, or aiming to foster commitment.... The authors suggest that the genuine partnerships should feature: joint commitment to the success of the enterprise; efforts to build trust; employment security in exchange for flexibility; quality training programmes; information sharing and joint problem solving with managers and employees. -- Jim McAuslan * The Log *What can airlines do in this new environment to overcome the obstacles and move toward sustainable profits? That is the subject of Up in the Air; to explain how the industry got to this point and what can be done to make it profitable. The central thesis, backed up with strong evidence, is that employee and customer satisfaction can coexist with increased revenue and profits.... Up in the Air uses statistics and anecdotes effectively. There are many tables and charts, but they are simple and usually easy to understand. There are also interviews with leading industry experts and company officials as well as stories of successes and failures.... This is an informative, balanced, well-researched, astute, and instructive treatise on the airline industry. The book is quite accessible to readers who are neither economists nor familiar with the industry. -- Carl Barsky * Monthly Labor Review *Table of ContentsPreface 1. Low-Cost Competition in the Airline Industry 2. Developments in the U.S. Airline Industry 3. Developments in the Airline Industry in Other Countries 4. Industry Trends in Costs, Productivity, Quality, and Morale 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair 6. The Legacy Responses: Alternative Approaches 7. Building a More Balanced Airline Industry Notes Index

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Book SynopsisTable of ContentsAcknowledgments The New Politics of Surveillance and Visibility KEVIN D. HAGGERTY and RICHARD V. ERICSONPART ONE: THEORIZING SURVEILLANCE AND VISIBILITY 9/11, Synopticon, and Scopophilia: Watching and Being Watched DAVID LYON Welcome to the Society of Control: The Simulation of Surveillance Revisited WILLIAM BOGARD Varieties of Personal Information as Influences on Attitudes towards Surveillance GARY T. MARX Struggling with Surveillance: Resistance, Consciousness, and Identity JOHN GILLIOMPART TWO: POLICE AND MILITARY SURVEILLANCE A Faustian Bargain? America and the Dream of Total Information Awareness Surveillance Fiction or Higher Policing? JEAN-PAUL BRODEUR and STEPHANE LEMAN-LANGLOIS An Alternative Current in Surveillance and Control: Broadcasting Surveillance Footage of Crimes AARON DOYLE Surveillance and Military Transformation: Organizational Trends in Twenty-First-Century Armed Services CHRISTOPHER DANDEKER Visible War: Surveillance, Speed, and Information War KEVIN D. HAGGERTYPART THREE: SURVEILLANCE, ELECTRONIC MEDIA, AND CONSUMER CULTURE Cracking the Consumer Code: Advertisers, Anxiety, and Surveillance in the Digital Age JOSEPH TUROW (En)Visioning the Television Audience: Revisiting Questions of Power in the Age of Interactive Television SERRA TINIC Cultures of Mania: Towards an Anthropology of Mood EMILY MARTIN Surveillant Internet Technologies and the Growth in Information Capitalism: Spams and Public Trust in the Information Society DAVID S. WALL Data Mining, Surveillance, and Discrimination in the Post-9/11 Environment OSCAR GANDY JRContributors

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Book SynopsisEuropeans in the nineteenth century were fascinated with the wild and the primitive. So compelling was the craving for a first-hand experience of wilderness that it provided a lasting foundation for tourism as a consumer industry. In this book, Patricia Jasen shows how the region now known as Ontario held special appeal for tourists seeking to indulge a passion for wild country or act out their fantasies of primitive life. Niagara Falls, the Thousand Islands, Muskoka, and the far reaches of Lake Superior all offered the experiences tourists valued most: the tranquil pleasures of the picturesque, the excitement of the sublime, and the sensations of nostalgia associated with Canada's disappearing wilderness.Jasen situates her work within the context of recent writings about tourism history and the semiotics of tourism, about landscape perception and images of `wildness' and `wilderness,' and about the travel narrative as a literary genre. She explores a number of major themes,

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Book SynopsisChallenging the belief that national security agencies work well, this book asks what forces shaped the initial design of the Central Intelligence Agency, the Joint Chiefs of Staff, and the National Security Council in ways that meant they were handicapped from birth.Trade Review"Based on voluminous historical materials, this book is a must-read for all serious students of the American foreign policy process."—General Brent Scowcroft, Former National Security Advisor"Zegart's incisive and revealing new book . . . convincingly argues that U.S. interests have been compromised . . . by the institutional design of national security agencies."—Washington Monthly"Fifty years afer the creation fo the national securty decision making mechanisms, Zegart's anaysis is both historically timely and intellectually insightful. Her assessments should be seriously considered in any systematic efforts to update and reform the existing arrangements."—Zbigniew Brzezinski, Center for Strategic & International StudiesTable of ContentsList of figures List of tables Acknowledgments Abbreviations Introduction 1. Toward a theory of national security agencies 2. Origins of the national security council system: a 'brass-knuckle fight to the finish' 3. Evolution of the national security council system: 'from king's ministers to palace guards' 4. Origins of the joint chiefs of staff: 'fighting for the very life of the navy' 5. Evolution of the joint chiefs of staff: 'the swallows return to capistrano' 6. Origins of the central intelligence agency: 'those spooky boys' 7. Evolution of the central intelligence agency: 'one of the weakest links in national security' 8. Conclusion Appendices Notes Bibliography Index.

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Book SynopsisExplores the political, social, and economic place occupied by the coffee industry in contemporary Costa Rican history. Lowell Gudmundson explores the development of the co-op movement, the rise of the gourmet coffee market, and the transformations Costa Rica has undergone as a result of the coffee industry's powerful presence in the country.

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Book SynopsisReveals how many of our customs and wedding rituals were the product of sophisticated advertising campaigns, merchandising promotions, and entrepreneurial innovations. The businesses and entrepreneurs, from jewelers to bridal consultants and caterers, set the stage for today's multibillion-dollar industry.Trade Review"A fascinating read that has much to offer historians of business, labor, and culture-not to mention anthropologists and specialists in gender and cultural studies. 'Marrying' the symbolic concerns of new cultural history with the material concerns of business history is one of the book's considerable strengths." * American Historical Review *"Howard provides a thorough study of the growth of the wedding industry, using numerous primary sources on a subject that has previously received too little attention." * Choice *"This richly illustrated and exhaustively researched study provides systematic and long overdue analysis of the evolution of wedding industry products and marketing." * Business History Review *

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Book SynopsisMichael Chertoff outlines a long-term strategy for protecting America from terrorist attacks and preparing for effective responses to man-made and natural disasters. The former homeland security secretary also urges the nation to resist complacency, maintain its resolve, and build on past successes.Trade Review"Michael Chertoff offers a clear-eyed assessment of the threats we face and how to confront them. Among his good ideas are the use of soft power to project and protect America's values, and improved efforts to prepare-rather than scare-an anxious public. In contrast to the toxic political environment that surrounded him, Chertoff's pragmatism and lack of partisanship are on full display, and he has written a valuable primer for his very able successor." * Representative Jane Harman (D., Calif.), chair of the Homeland Security Subcommittee on Intelligence and Terrorism Risk Assessment *"America's response to the 9/11 tragedy was the establishment of a new Department of Homeland Security created from 22 separate federal agencies. Just about every issue imaginable came to this new department, from protecting our borders and ensuring the safety of passengers in the air from terrorist attacks to maintaining defenses against natural disasters. Michael Chertoff, only the second person to serve as secretary in this office, describes with penetrating analysis the strategy that has emerged from this huge challenge, the eyes-open risk-costs analysis that has made it manageable, and the steps that have been taken to turn this gigantic effort into a well-coordinated and effective line of defense for our citizens. What a useful gift to his new successor, former Governor Janet Napolitano." * William Webster, chairman, Homeland Security Advisory Council, former FBI director, former CIA director *"As memories of 9/11 fade, the nation has required a tough-minded realism against growing complacency. In Michael Chertoff, the nation had a keen thinker, a straight talker, an honest broker, and a diligent doer at the head of the Department of Homeland Security. Michael Chertoff remains driven to inform and persuade. In comprehensive fashion, this book tells America and the world what we've been doing and what we still must do to enhance our safety and security." * Frances M. Fragos Townsend, former homeland security adviser to President George W. Bush *"In terms of insight, intellect, and experience, Michael Chertoff is uniquely placed to undertake diagnosis and offer prescriptions for the range of contemporary dangers to our security. He addresses those threats, both man-made and natural, with a clarity of thought and conviction of purpose that provides an immense service and inspiration to all of us, far beyond the shores of his own homeland." * John Reid, former UK Home Secretary and Defense Secretary *"A valuable tool for emergency management and homeland security practitioners in all sectors and of all levels. It addresses a wider audience by challenging policymakers to continue crafting workable solutions. . . . It also provides a starting point for scholarly research. But, most important, it makes you think." * Journal of Homeland Security and Emergency Management *Table of ContentsForeword, by Lee H. Hamilton THREATS 1 Assessing the Dangers 2 The Ideological Roots of Terror PREVENTION 3 Securing the Border—and Reforming Immigration 4 Using Every Tool 5 Why Soft Power Works 6 Why Washington Won't Work PROTECTION: REDUCING VULNERABILITIES 7 Protecting and Preserving Infrastructure 8 Cybersecurity 9 Responding to IEDs at Home 10 Managing Identity PREPARATION AND RESPONSE 11 Managing Risk 12 Biological Threats and Biodefenses 13 The Question of FEMA and Homeland Security INTERNATIONAL DIMENSIONS 14 Cooperation and Consensus Abroad 15 The Responsibility to Contain Conclusion: Before September 11—and Since Notes Index

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Book SynopsisKenneth L. Shropshire, Timothy Davis, and N. Jeremi Duru, experts in the fields of sports business and law, examine the history of the sports agent business and the rules and laws developed to regulate the profession, and consider recommendations for reform.Trade Review"An insider's guide to the current state of the sports agent business for those now in the industry, those interested in becoming a professional agent, and public officials who may be called on to draft or enforce regulations." * Choice, in a review of a previous edition *Table of ContentsPreface to the Third Edition Introduction PART I. BACKGROUND Chapter 1. Historical and Legal Foundations Chapter 2. The Business Chapter 3. Consolidation: An Evolving Industry PART II. PROBLEMS Chapter 4. The Basics: Competition for Clients Chapter 5. Unscrupulous and Criminal: The Problem Agents Chapter 6. Conflicts of Interest Chapter 7. Ethics: Attorney Versus Nonattorney Agents Chapter 8. Agent Wars Chapter 9. The Last Amateurs on Earth: Amateurism and Opportunity PART III. SOLUTIONS Chapter 10. Knights of Columbus Rules? Private Sports Agent Regulation Chapter 11. The Laws Chapter 12. A Uniform Approach: The Uniform Athlete Agents Act PART IV. THE INTERNATIONAL REALM Chapter 13. Agents in a Globalizing Sports World Conclusion. The Absence of a Panacea Notes Index

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Book SynopsisTrade Review"Rose utilizes a sure grasp of regulatory issues, a command of interdisciplinary literature, the fruits of deep archival research, and the ability to craft political narratives and biographical sketches. Market Rules is, without doubt, the best book we have on the history of the regulation of commercial banking from the 1960s to 1999." * The Journal of American History *"Mark Rose has written a lively and lucid account of banking and financial history over the past half century, laying out the grand ambitions and rivalries of leading bankers and policymakers like Walter Wriston, Donald T. Regan, and Sandy Weill-and the changing strategies for delivering economic growth led by presidents Kennedy, Reagan, and Obama. Market Rules relates the history of today's massive multipurpose banks, the 2008 crisis, and its aftermath to broader trends in American society and life from the 1960s to the present. It is a great achievement." * Walter Friedman, Harvard Business School *"Compared to half a century ago, America has many fewer and much larger banks. Mark Rose's engaging study shows that this was far from a market outcome. It was a product of bank politics: entrepreneurial bankers persuaded U.S. presidents and regulators that ever-larger, less regulated 'supermarket' banks were more efficient, more stable, and thus more growth-promoting. The actual outcome-financial crisis, the Great Recession, and slower growth-lead Rose to suggest that, in banking, political clout trumped economic efficiency." * Richard Sylla, New York University *"Mark Rose's engaging study follows a group of men, who, over successive presidential administrations, helped transform the landscape of American banking in the late twentieth century. Rose makes a compelling argument that the history of American banking is a fundamentally political one. In its focus on politics and people at the center of banking, Market Rules offers a unique voice." * Susie Pak, St. John's University *Table of ContentsPreface Introduction. Politics and the Markets They Made PART I. LAWMAKERS AND REGULATORS Chapter 1. Deregulation Before Deregulation: John Kennedy, Lyndon Johnson, and James Saxon Chapter 2. Supermarket Banks: Richard Nixon and Donald Regan PART II. BANKERS IN POLITICS Chapter 3. Rescuing Banks Through Growth: Walter Wriston and Citicorp Chapter 4. A Marine in Banker's Clothing: Hugh McColl and North Carolina National Bank PART III. NEW REGIMES FOR BANKERS Chapter 5. Full-Service Banks: Bill Clinton and Sandy Weill Chapter 6. God's Work in Finance: Ken Lewis, Charles Prince, Richard Fuld, and Henry Paulson Chapter 7. Reregulating the Regulators: Barack Obama and Timothy Geithner Epilogue. Another Round of Bank Politics Notes Index Acknowledgments

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Book SynopsisFocuses exclusively on how - and why - tourism came to define Florida. Offering a concise look at the subject from the 1820s to the present, Tracy Revels demonstrates tourism's relevance to all other major aspects of Florida history, including the Civil War, the land boom, and civil rights.Trade ReviewAn enlightening journey through Florida's diverse and evolving tourism history, illustrating the changing face of tourism over the years, and how Floridians have coped with these changes. An informative look at Florida's past efforts to woo tourists, and the mixed blessings that tourism has brought to the Sunshine State." - Brian Rucker, author of Image and Reality"At last a readable, concise history of Florida tourism from the earliest European discovery to the present. Revels's prose sizzles. Her ability to summarize and analyze more than 300 years of Florida tourism in just over 200 pages is truly stunning. It is a remarkable achievement. Sunshine Paradise both entertains and informs on every page, and it should be required reading for policy makers and everyone else who needs to know how current Florida came to be." - James M. Denham, professor of history and director, Lawton M. Chiles Jr., Center for Florida History, Florida Southern College

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisOffers an account of the evolution of the Irish tourist industry over the twentieth century. This book examines how a small group of tourism advocates, inspired by tourist development movements in countries such as France and Spain, worked tirelessly to convince their Irish compatriots that tourism was the secret to Ireland's success.Trade ReviewWell researched and written, and provides an excellent insight into how Irish tourism policy was developed and who engineered it. Zuelow wisely resists any simple endorsement of the view that tourism changed the Irish people. . . . There is much then to think over with this stimulating and challenging study.

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Book SynopsisTells the story of the Palestinian citrus industry from its inception until 1950, tracing the shifting relationship between Palestinian Arabs and Zionist Jews. Kabha and Karlinsky portray the industry's social fabric, detail its economic history, and analyse the conditions that enabled the formation of a unique binational organisation.

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Book SynopsisExamining the role of performance in state-makingTrade Review"The Tourist State is a substantial work of theatrical insight and applied critical theory. It approaches the theoretical sublime, showing rich learning and originality in scaled and shrewd ways." —Rob Wilson, University of California, Santa CruzTable of ContentsContentsNote on OrthographyIntroduction: Toward a Performance Theory of the State1. The State of Nature: Governmentality, Biopoetics, Sensation2. The Class Act of Guide Maggie: Cosmopolitesse, Publics, and Participatory Anthropology3. Translation, Transnation: Theatrical Politics and Political Theater in the American Pacific4. Trafficking Race: Policy, Property, and Racial Reformation in the Tourist State5. Altered States: Global Hollywood, the Rise of Wellywood, and the Moving Image of RaceConclusion: Living in a Tourist StateAcknowledgmentsNotesGlossaryIndex

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Trade ReviewThis book is a story of mismanagement, fraud, government corruption, and cover-up in the banks of Florida and Georgia from 1926 to 1929. Vickers tells a classic tale of evil bankers deliberately channeling depositors' funds into their own development projects while bribing government officials to help hide their crimes. One of the most interesting aspects of the book is the author's own role in 'putting the criminal away.' An attorney, economic historian, and past assistant comptroller of the state of Florida, Vickers had to use all of his skills.... In addition to the usual problems,... the author faced the state controller's opinion that the release of the records 'was a crime.' Vickers' legal efforts and skillful use of publicity caused the reversal of that decision. - American Historical Review ""This dramatic and pioneering book... makes important contributions to Florida and American history [and] it is a well-written, compelling account that is given added veracity [because] Vickers forced reinterpretation of Florida's bank secrecy law. His book should find a place on the shelves of all Floridians interested in the colorful history of their state."" - Tallahassee Democrat ""Excellent and detailed.... Reads almost like a fiction thriller."" - Tampa Tribune

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Book SynopsisUses an innovative global perspective and rich ethnographic data on six continents to fashion a comprehensive account of the creation and reception of the global Japanese restaurant' in the modern world.Trade ReviewJapanese food has spread around the world with dramatic ease over the last forty years. This book historicizes and spatializes that dispersion over the long twentieth century (1880–2020). The authors connect the phases of East Asian colonialism, through settler migration, to ethnic succession, corporatization, to the sudden global repute of Japanese fine dining. This is not about Japanese food in Japan but about Japanese food outside of Japan." —Eric C. Rath, The University of Kansas

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Book SynopsisIn this thought-provoking new book, John Barnes examines the contemporary state of commercial college athletics as a guide for current and potential administrators, coaches, regents, and others involved in collegiate athletic operations and decision-making.Trade Review[This book] not only covers historical issues and precedents in the crazy world of commercialized college sports in America, but it also includes a focus on the current and relevant issues of intercollegiate athletics literally as they are happening. . . . This book eloquently covers the issues outside the fields and courts that will shape intercollegiate athletics far into the future and shows how different it may one day look."--B. David Ridpath, author of Tainted Glory: Marshall University, the NCAA, and One Man's Fight for JusticeTable of Contents Acknowledgments Introduction Chapter One. Ivory Towers: A Business Model Chapter Two. An Unstable Marriage: Academics in College Athletics Chapter Three. Students, Athletes, and Student Athletes Chapter Four. The Athlete, Not the Enterprise Chapter Five. The Doomsday Machine Chapter Six. Television Creates a Monster: NCAA's 1% Chapter Seven. Some Are More Equal Afterword References Index

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Book SynopsisLanguages convey messages, have a heuristic or semantic content, and operate through a conventional system of symbols and codes. In this book, it is shown that tourism, in the act of promotion, as well as in the accounts of its practitioners and clients, has a discourse of its own. The language of tourism is however much more than just a metaphor. Through pictures, brochures and other media, the language of tourism attempts to seduce millions of people into becoming tourists and subsequently to control their attitudes and behaviour. Tourists, in turn, contribute further to this language through the communication of their experiences. This book provides the first sociolinguistic treatment of tourism. It draws on both semiotic analyses of tourism and on the content of promotional material produced by the tourism industry. The author writes in a way that is both rigorous but accessible. Providing a highly original treatment, the book is of interest to all studying tourism from a social scTable of Contents1: Tourism as Language 2: A growing awareness of tourism as language 3: Four major theoretical perspectives on tourism and their socio-linguistic correlates 4: Properties of the Language of Tourism 5: Convergent properties 6: Divergent properties 7: Tourism as a Language of Social Control 8: Tourism as a language of social control in the prototypical forms of tourism 9: Tourism as a language of social control in contemporary tourism 10: The linguistic underpinnings of tourism as a language of social control 11: Tourism as a language of social control in promotional material 12: Tourism as a language of social control in hotels and resorts 13: Tourism as a language of social control in touring 14: The Media of the Language of Tourism 15: Media classification schemes 16: A new method of classification 17: Techniques of the Language of Tourism 18: Verbal techniques 19: Visual techniques 20: Verbal and visual techniques combined 21: Registers of the Language of Tourism 22: Many tourism themes - several registers of the language of tourism 23: Ol’ talk - the register of nostalgia tourism 24: Spasprech - the register of health tourism 25: Gastrolingo - the register of food and drink 26: Greenspeak - the register of eco-tourism

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Book SynopsisThe World Leisure and Recreation Association (WLRA) held its fourth World Congress in Cardiff, Wales, in July 1996. The overall theme was "Leisure and the Quality of Life In the 21st Century". At the congress, the Management Commission, the newest of WLRA's Commissions, attracted 78 papers in the management and access theme, from 16 countries. This book presents edited and revised versions of 18 of the most significant papers from the management section of the congress. The papers are diverse in topic, focus and geography, but demonstrate the vigour and developing nature of management studies in leisure, both of an applied and theoretical nature. Two themes in particular are developed: issues, such as access to leisure services, pressures of visitor numbers on rural areas, and contracting out of services to the private sector; and applications of different theories and approaches to managing leisure resources and customers. Case study material is presented from locations as diverse as Table of Contents1: Who needs leisure managers? G Torkildsen, Leisure Management Consultant, Harlow, UK 2: The accessibility of Australian Aboriginal people to sport and recreation, H MacGowan, Western Australian Government 3: Leisure and recreation and the 'Sport for All' policy in developing countries: a critical examination, C Cousineau, University of Ottawa, Canada 4: Leisure lifestyles in a developing country: reasons for non-participation, A Bramante, Sorocaba University, Brazil 5: Access to museums as leisure providers; still a long way to go, Frans Schouten, National Institute for Tourism and Transport Studies, Breda, Netherlands 6: Access for all? Paradigm shift in Government support for the provision of countryside recreation in England and Wales, N Ravenscroft, University of Reading, UK 7: Recreation pressures on the countryside: real concerns or crises of the imagination? R Sidaway, Research and Policy Consultant, Edinburgh, UK 8: Sport, culture and urban regimes: the case of Bilbao, I Henry and J Paramio Salcines, Loughborough University, UK 9: Urban leisure: edge city and the new leisure periphery, Graeme Evans, North London University, UK 10: A model of alternative forms of public leisure services delivery, T Glover and T Burton, University of Alberta, Canada 11: The value and structure of commercial leisure, D Irvine and P Taylor, Sheffield University, UK 12: The casino in the post-industrial city: the social and economic impact of the Sydney casino, T Veal and R Lynch, University of Technology, Sydney, Australia 13: Sports and safety: leisure and liability, S Frosdick, Staffordshire University, UK 14: Quality management in public leisure services, L Robinson, Sheffield University, UK 15: Application of the SERVQUAL model to the UK leisure industry, C Williams, Lancashire Business School, UK 16: Up the wall: the impact of the development of climbing walls on British rock climbing, D Morgan, Bolton Business School 17: Evidencing the sports-tourism inter-relationship: a case study of elite British athletes, G Jackson and M Reeves, Loughborough University, UK 18: The search for a sports-tourism policy network, M Weed and C Bull, Christ Church College, Canterbury, UK

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Book SynopsisManagers practice in a constantly changing environment, creating the need for effective strategic planning. However, to date the importance of strategic planning to hospitality and tourism has not been the subject of detailed empirical academic research. This book fills that gap. It contains the latest research which integrates theory with practice, including two new diagnostic tools developed by the authors, the Strategic Planning Index (SPI) and Marketing Planning Index (MPI). The tourism and hospitality industry is examined from a strategic perspective, including case illustrations and detailed studies of two major hotel groups, along with the relevance of the strategic planning process. The book goes on to describe strategic planning systems, at both the corporate and business unit level. International examples are used to demonstrate how these concepts and techniques can be incorporated into the design and implementation of effective strategic planning systems, in order to improveTable of Contents1: The Relevance of Strategic Planning Systems 2: The Hospitality and Tourism Industry: A Strategic Perspective 3: The Strategic Planning Process 4: Strategic Planning and Performance 5: Strategic Planning Systems 6: The Strategic Planning Index 7: The Marketing Planning Index 8: Designing and Implementing Effective Strategic Planning Systems I: References II: Index

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Book SynopsisCultural tourism has been identified as one of the most important of the global tourism markets. Europe hosts a vast treasure house of cultural attractions and the level of competition between cities, regions and nations to attract cultural tourists is increasing. This book reviews the cultural tourism market in Europe, based on recent surveys. It analyses the way in which cultural attractions are produced for and used by cultural tourists and pays attention to specific types of cultural attractions including museums, art galleries, monuments and heritage attractions and the management, marketing and cultural issues surrounding them.Table of ContentsPart One: Development of Cultural Tourism and Cultural Attractions 1: The Development of Cultural Tourism in Europe, Greg Richards, Tilberg University, Tilberg,The Netherlands 2: The Market for Cultural Attractions, Greg Richards 3: The Experience Industry and the Creation of Attractions, Greg Richards 4: The Cultural Attraction Distribution System, Greg Richards, Saskia Goedhart, L A Group, Amsterdam, The Netherlands and Carla Herrijgers, Pelikaan Reizen, Zevenbergen, The Netherlands Part Two: Case Studies of European Cultural Attractions 5: The Bonnefanten Museum, Maastricht, Wil Munsters, Hoge Hotelschool Maastricht, Maastricht, The Netherlands 6: Urban Regeneration and Glasgow's Galleries with Particular Reference to The Burrell Collection,David Leslie, Glasgow Caledonian University, Glasgow, UK 7: Clonmacnoise: a Monastic Site, Burial Ground and Tourist Attraction, Frances McGettigan and Kevin Burns, Althone Insitute of Technology, Althone, Ireland 8: Cultural Heritage Sites and Their Visitors: Too Many For Too Few?, Sue Berry and Graham Shephard University of Brighton, Eastbourne UK 9: Urban Heritage Tourism: Globalization and Localization, Michael Green, Loughborough University, 10: The Budapest Spring Festival - a Festival for Hungarians?, László Puczkó and Tamara Rátz, Tourism Research Centre, Budapest, Hungary 11: The Consumption of Cultural Tourism in Poland, Barbara Marciszewska, University School of Physical Education, Wiejska, Poland 12: Creative Industries as Milieu of Innovation: The Westergasfabriek, Amsterdam, Caro Bonink, Caro Consulting, Amsterdam, The Netherlands and Erik Hitters, Erasmus University, Rotterdam, The Netherlands 13: European Cultural Attractions: Trends and Prospects, Greg Richards

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Book SynopsisIt is now increasingly recognized that forests have multiple functions, and can provide opportunities for leisure, recreation and tourism, and other environmental benefits, as well as timber. In general, such "public goods" are assumed not to be marketable. However, this book challenges this assumption, and shows how these issues can be tackled from an economics and marketing perspective.The work is based on an EU-funded project, conducted from four university or research centres: Hamburg (Germany), Padua (Italy), Vienna (Austria) and Wageningen (The Netherlands). Many case studies and original surveys are presented from these countries, which provide practical solutions to market these forest enterprises. These empirical data are then related to economic models concerning public goods. This book is relevant to those studying or involved in marketing in the forest tourism, recreation and leisure industries.Table of Contents1: Contracts and Organisations as a Basis of Market Development 2: The reason to analyse economic institutions and a way how to do it 3: Contracts as important formal institutions 4: Product structures, distribution channels and contractual cooperation in different niche markets 5: Transaction costs and their sources in case of offering RES-Products 6: Transaction qualities and their influence on contract design 7: General conclusions 8: Summary 9: Multifunctional Forest Management 10: Project Management for RES-Projects 11: Potential Analysis – a multifunctional forest management tool 12: Land use potential evaluation and multiple land use planning 13: Business Organisation and Accounting Delimitation of Property Rights 14: Basic rights relevant for forest land use in Germany 15: Relevance of forest law for RES-products in Germany 16: Comparative study on access rights in different countries 17: Final reflections and recommendations for German legislation 18: Summary a: Glossary b: Forest Policy Analysis – Evaluation Studies of Public Acceptance c: Public acceptance of RES-products in the Netherlands d: Public acceptance of RES-products in Germany

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Book SynopsisVolunteerism is a topic of increasing importance in this age of budget cuts, declining employment and amid the threat posed by other competing leisure pursuits. There are both social and economic benefits of volunteering. As we are becoming more reliant on volunteers, there is a need for a better understanding of why people take up volunteering, and how to recruit, manage, motivate, and support volunteers most effectively. In order for organisations that host volunteers to achieve the most from their volunteers, they must understand how to give them the best "leisure" experience. This book examines critical aspects of contemporary volunteerism, from the perspective of a variety of volunteering contexts. It will appeal to academic researchers and students in disciplines such as leisure, recreation, tourism, management and sociology as well as practitioners in the voluntary sector (including volunteers), National and Local Government and those organising special events that depend on volTrade Review"In all, this collection of articles constitutes a considerable step forward in the study of volunteering as leisure / leisure as volunteering. It helps to fill a gap in our understanding and to bridge the divide between leisure studies and volunteering studies." Angela Ellis, Leisure Studies, 2005"Table of Contents1: Introduction, R A Stebbins 2: Volunteering as heritage/Volunteering in heritage, M Graham Part I: Establishing Long-Term Commitment: Event Volunteering 3: Adopting sustainable ethics: Voluntary practice amongst event organizers, G Berridge, Thames Valley University London, UK 4: Paths to volunteer commitment: Lessons from the Sydney Olympic Games, B C Green and L Chalip, University of Texas, USA Part II: Changing Volunteer Lifestyles: Motivation and Satisfaction 5: Volunteer satisfaction and serious leisure in rural fire departments: Implications for human capital and social capital, K B Perkins, Longwood University, Virginia, USA and J Benoit, Dalhousie University, Canada 6: Understanding American parks and recreation volunteers: Utilizing a functionalist perspective, K E Silverberg, University of Utah, USA 7: A logistical regression model of the decision of volunteers to enter a sports coach education programme, B E Wilson, University of Nottingham, UK Part III: Politics of Volunteering and Active Citizenship: Policy Issues 8: Defining field characteristics of museums and art museums: An Australian Perspective, D Edwards, University of Western Sydney, Australia 9: Volunteering in the Canadian context: Identity, civic participation, and the politics of participation in serious leisure, S M Arai, Brock University, Ontario, Canada 10: Managing volunteers in different settings: Membership and program management, L C P M Meijs, Erasmus University, The Netherlands and L Bridges Karr, University of Groningen, The Netherlands Part IV: Encouraging the Next Generation: Sustainability and Youth Volunteering 11: Pressures on volunteers in the UK, G Nichols, Sheffield University, UK 12: Examining best practice in volunteer tourism, S Wearing, University of Technology, Australia 13: Fostering human resources in the leisure field: Serious leisure and the potential role of volunteers. A proposal for developing countries, A C Bramante, State University of Campinas, São Paulo, Brazil

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