Consumerism Books

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Book SynopsisDid Supreme Court sell out America's citizens in the nineteenth century, with consequences lasting to this day? Is there a way for American citizens to recover democracy of, by, and for the people?Thom Hartmann takes on these most difficult questions and tells a startling story that will forever change your understanding of American history. Amongst a deep historical context, Hartmann describes the history of the Fourteenth Amendment created at the end of the Civil War to grant basic rights to freed slaves and how it has been used by lawyers representing corporate interests to extend additional rights to businesses far more frequently than to freed slaves. Prior to 1886, corporations were referred to in U.S. law as "artificial persons." But in 1886, after a series of cases brought by lawyers representing the expanding railroad interests, the Supreme Court ruled that corporations were "persons" and entitled to the same rights granted to people under the Bill of Rights. Since this ruling, America has lost the legal structures that allowed for people to control corporate behavior. In this revised and expanded second edition, Hartmann incorporates specific examples from today's headlines and proposes specific legal remedies that could truly save the world from political, economic and ecological disaster.

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Book SynopsisPublic alarm about the spate of recent product recalls, particularly of toys and other products used by children, has focused attention on the Consumer Product Safety Commission (CPSC). This book provides an overview of the prior authority of the CPSC to establish consumer product safety standards and to inspect and recall unsafe consumer products. This book also describes the new requirements for certification and testing and the effect of the stay of enforcement of these requirements announced by the CPSC, certain new safety standards established by the CPSIA and related implementation actions and issues. In addition, the authors assessed injury and death data sources used by CPSC, compared CPSC''s consumer education efforts with key practices, and interviewed federal officials and groups representing the health and consumer interests of minority populations. This book consists of public documents which have been located, gathered, combined, reformatted, and enhanced with a subject index, selectively edited and bound to provide easy access.

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Book SynopsisNew Edition, Revised and Updatedaffluenza, n. a painful, contagious, socially transmitted condition of overload, debt, anxiety, and waste resulting from the dogged pursuit of more.We tried to warn you! The 2008 economic collapse proved how resilient and dangerous affluenza can be. Now in its third edition, this book can safely be called prophetic in showing how problems ranging from loneliness, endless working hours, and family conflict to rising debt, environmental pollution, and rampant commercialism are all symptoms of this global plague. The new edition traces the role overconsumption played in the Great Recession, discusses new ways to measure social health and success (such as the Gross Domestic Happiness index), and offers policy recommendations to make our society more simplicity-friendly. The underlying message isnât to stop buying - itâs to remember, always, that the best things in life arenât things.

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Book Synopsis"Luxury Fashion and Culture" focuses on the study of how humans use high quality, highly pleasurable, and frequently rare products, services, and experiences to distinguish to themselves and others who they are as well as whom they are not - both within and across cultures. Luxury fashion enables the individual to transform herself - to play a part in scenes exuding refinement, acceptance, high status, and good taste and risk ridicule by playing the part badly. The chapters provide new theory, recipes of methods, and findings on how culture helps humans manage and respond to luxury fashion enactments. Rather than focusing on traditional cultural transformations, it focuses on personal expressions of self and archetypal role-playing and fulfilment through the power of luxury fashion. This volume: applies the perspectives of Veblen, Goffman, McCracken, Thompson, and Belk to provide a theoretical foundation to explain why and how humans buy and enact luxury fashion products, services, and experiences; includes confirmatory personal introspections of explanations of luxury fashion enactments with self-photographs and self-interpretations of the enactments to explain how individuals enact luxury fashion and respond to alternative fashion-marketing designs; and is unique in conjoining sociology, psychology, marketing, and economics to advance fashion marketing theory and research.Table of ContentsList of Contributors. Preface. Luxury Fashion Theory, Culture, and Brand Marketing Strategy. Creating and Interpreting Visual Storytelling Art in Extending Thematic Apperception Tests and Jung's Method of Interpreting Dreams. Fashion's Roles in Presentation of Self in Everyday Life. Is Blending into Society a Primary Consumer Goal for Dressing Down?. Cinderella Storytelling in 21st Century: Interpreting Popular Culture in the Movies via Visual Narrative Arts. Who Says what-to-wear? Examining Tensions between Conformity and Individuality. Understanding Archetypes of Luxury Brands by Using VNA. Subject Index. Luxury Fashion and Culture. Advances in culture, tourism and hospitality research. Advances in culture, tourism and hospitality research. Copyright page.

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Book SynopsisThe chapters in this volume have been selected from the best papers presented at the 8th Annual Consumer Culture Theory Conference held at the home of University of Arizona in Tucson, AZ in June 2013. The theme of the conference was Building Community Across Borders. The diverse interpretive research and theory represented in this volume provides the reader with intellectually stimulating opportunities to examine the intersections between a variety of theories and methods that represent the cutting edge in consumer research. These studies draw on an array of qualitative methodologies including ethnography, netnography, narrative and visual analysis, phenomenology, and semiotics. The substantive topics represent crucial issues for our times including understanding and navigating cultural diversity and cultural perspectives on co-creating market value.Table of ContentsThe Visual Politics of U.S. Gun Culture. The U.S. Gun Culture Seen Through the Lens of Consumer Culture Theory: Self-Sufficiency, Safety, and Privacy. Negotiating Cultural Ambiguity: A Phenomenological Study of Multiracial Identity and Consumption. Navigating the Diversity Within. Consuming in the Thresholds: Stepping Outside Socialization Theory to Understand the Contemporary Child Consumer. The Role of Market-Mediated Milestones in Negotiating Adolescent Identity Tensions. The Flickering Consumer: New Materialities and Consumer Research. Weddings as Waste. Earmarking Money and Consumption. What is Mine is not Yours: Further Insight on what Access-Based Consumption says about Consumers. (Micro)Financing to Give: Kiva as a Gift-Market Hybrid. Bringing the Body Back into the Study of Time in Consumer Research. Dancing around Anti Consumption Social Marketing – A Theoretical Approach. The Co-Creation of Value-in-Cultural-Context. Loyalty in a Cultural Perspective: Insights from French Music Festivals. Behind the Revealed Brand: Exploring the Brand Backstory Experience. Control and Power in Online Consumer Tribes: The Role of Confessions. Consumer Knowledge and External Pre-Purchase Information Search: A Meta-Analysis of the Evidence. List of Contributors. Consumer Culture Theory: Building Community Across Borders. Consumer Culture Theory. Research in Consumer Behavior. Consumer Culture Theory. Copyright page.

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Book SynopsisThe chapters in this volume have been selected from the best papers presented at the 9th Annual Consumer Culture Theory Conference held at the home of Aalto University in Finland in June 2014. The theme of the conference was Mapping Consumer Culture. The diverse interpretive research and theory represented in this volume provides the reader with intellectually stimulating opportunities to examine the intersections between a variety of theories and methods that represent the cutting edge in consumer research. These studies draw on an array of qualitative methodologies including ethnography, netnography, narrative and visual analysis, phenomenology, and semiotics. The substantive topics represent crucial issues for our times including understanding and navigating cultural diversity and cultural perspectives on co-creating market value.Table of ContentsExploring Fantasy in Consumer Experiences. Narcissism and the Consuming Self: An Exploration of Consumer Identity Projects and Narcissistic Tendencies. Revisiting (not so) Commonplace Ideas about the Body: Topia, Utopia and Heterotopia in the World of Tattooing. Situating Men within Local Terrain: A Sociological Perspective on Consumption Practices. Considering the Human Properties of the Non-Humans: An Analysis of Pragmatogony in Dispossession Stories. Hold the Line! Exploring the Brand Community Coping Process. Consuming Austerity: Visual Representations. Money Talks: Reproducing Deprivation and Empowerment in Poverty through Discursive Practices. Mapping the Real and the False: Globalization and the Brand in Contemporary China. Adapting Ethnography: An Example of Emerging Relationships, Building Trust, and Exploring Complex Consumer Landscapes. Online Reception Analysis: Big Data in Qualitative Marketing Research. Nordic Consumer Culture: Context and Concept. The Branded and Gendered Brazilian Body: Material and Symbolic Constructions in an Overlooked Context. Petals on a Wet, Black Brand: The Place of Poetry in Consumer Culture Theory. Copyright page. Consumer Culture Theory. Introduction. North and South: Special Sessions on Regional Perspectives. Research in Consumer Behavior. Consumer Culture Theory. List of Contributors.

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Book SynopsisWe can't stop shopping but we must stop shopping - the consumer dilemma that defines our lives and our future. What would happen if we did?We are using up the planet at almost double the rate it can regenerate. To support our economies, we're told we must shop now like we've never shopped before, yet the scale of our consumption remains the biggest factor in the ruination of the world. But what would life look like if we stopped? Visiting places where economies have experienced temporary shut-downs, artisan producers, zero-consumption societies and bringing together a host of expert views, this is both a history of our relationship with consumption and a story about the future.'Lays out a wealth of knowledge and wisdom' Ronald Wright, author of A Short History of ProgressTrade ReviewLays out a wealth of knowledge and wisdom -- Ronald Wright, author of A Short History of ProgressA delight. MacKinnon has given us a powerful exploration of a riddle central to our days and lives * Andrew Blum, author of Tubes *Stands out for its curiosity, humanity and genuinely global appreciation of why we consume too much and what to do about it -- Frank Trentmann, author of Empire of ThingsAn exciting and truly inspiring read. I couldn't put it down -- Joel Bakan, author of The CorporationA delight. MacKinnon shows us afresh the world we thought we knew through a kaleidoscopic lens of startling facts, illuminating insight and flatout-wonderful writing. (Praise for The Once and Future World) -- John Vaillant, author of The Tiger

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Book SynopsisWith a concise, yet comprehensive overview of the topic, Social Marketing and Behaviour Change features a review and analysis of the most validated models of behavior change, using case studies to illustrate these models in practice.Divided into nine sections, the authors and contributors of this unique book discuss in detail the functions of various models including: cognitive, conative, affective, social-cultural and multi-theory - along with consumer behavior decision and social change models.This visual and comprehensible multi-disciplinary book is accessible to professionals in a wide range of fields. In particular researchers and students in the field of social marketing will find the book an invaluable resource.Contributors: T. Aleti, W. Binney, B.J. Biroscak, B. Broome, L. Brennan, C.A. Bryant, A.H. Courtney, O. Daly, M. Devaney, C. Domegan, S. Duane, K.M. Ekström, M.-L. Fry, D. Gallegos, R. Hamilton, M. Howick, J. Joyce, M. Khaliq, R.C. Lefebvre, J.H. Lindenberger, A.B. Mayer, R.J. McDermott, P. McHugh, Z. McQuilten, D. Murphy, D. Nguyen, A.D. Panzera, L. Parker, M.J. Polonsky, J. Previte, A.M.N. Renzaho, R. Russell-Bennett, J. Scott, A.Shahriar Ferdous, M.A. Swanson, A.P. Wright, W. WymerTrade Review'This is essential reading for social marketing practitioners, researchers and students. The book describes a comprehensive range of behavior change theories of relevance to social marketing and is complemented with illustrative case studies to provide practical guidance on the use of the selected theories. I was amazed by its breadth and scope. Highly recommended reading.' --Michael Rothschild, University of Wisconsin, MadisonTable of ContentsContents: Acknowledgments 1. Introduction PART I: THEORIES AND THEIR USES IN SOCIAL MARKETING 2. Theories and Their Uses in Social Marketing Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen PART II: RATIONAL – ECONOMIC MODELS (COGNITIVE MODELS) 3. Rational Economic Models (Cognitive Models) Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen 4. Case study: Using the Theory of Planned Behaviour to Assess Blood Donation Intentions amongst African Migrants in Australia Ahmed Shahriar Ferdous, Michael Jay Polonsky, Zoe McQuilten and Andre M. N. Renzaho 5. Rational Economic Models (Cognitive Models) Summary PART III: BEHAVIOURAL MODELS (CONATIVE MODELS) 6. Behavioural Models (Conative Models) Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen 7. Case study: Using Social Cognitive Theory and Social Support Coping Theory to Improve Breastfeeding Duration Rates: MumBubConnect Rebekah Russell-Bennett, Danielle Gallegos, Josephine Previte and Robyn Hamilton 8. Behavioural (Conative Models) Models Summary PART IV: EMOTIONAL MODELS (AFFECTIVE MODELS) 9. Emotional Models (Affective Models) Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen 10. Case study: Hello Sunday Morning!: Towards ‘Practices’ of Responsible Drinking Marie-Louise Fry 11. Emotional Models (Affective Models) Summary PART V: SOCIO-CULTURAL ECOLOGICAL MODELS 12. Socio-cultural Ecological Models Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen 13. Case Study: Micro-meso-level Theory – Consumer Socialization and Consumption of Clothes Karin M. Ekström 14. Case Study: Meso-Macro Level Theory – DrinkWise: Investing in Generational Social Change Josephine Previte, Linda Brennan and John Scott 15. Socio-cultural Ecological Models Summary PART VI: MULTI-THEORY MODELS 16. Multi-theory Models Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen 17. Case Study: ‘Greenwich Get Active’ – Mobilising a Whole Community to Get Active Matt Howick 18. Case Study: Waves of Change – Collaborative Design for Tomorrow’s World Christine Domegan, Patricia McHugh, Michelle Devaney, Sinead Duane, John Joyce, Olivia Daly, David Murphy, Michael Hogan and Benjamin Broome 19. Multi-theory Models Summary PART VII: ‘BUYING’ OR ‘CONSUMER’ BEHAVIOUR DECISION MODELS 20. ‘Buying’ or ‘Consumer’ Behaviour Decision Models Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen 21. Case Study: Which Theory is More Effective for Predicting Hotel Guest Participation in Towel and Linen Reuse Programs, Social Influence Theory or Attribution Theory? Walter Wymer 22. ‘Buying’ or ‘Consumer’ Behaviour Theories Summary PART VIII: SOCIAL CHANGE MODELS IN SOCIAL MARKETING 23. Social Change Models in Social Marketing Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen 24. Case Study: A Social Marketing Approach for Increasing Community Coalitions’ Adoption of Evidence-Based Policy Alyssa B. Mayer, R. Craig Lefebvre, Robert J. McDermott, Carol A. Bryant, Anita H. Courtney, James H. Lindenberger, Mark A. Swanson, Anthony D. Panzera, Mahmooda Khaliq, Brian J. Biroscak and Ashton P. Wright 25. Social Change Models in Social Marketing Summary PART IX: SOCIAL MARKETING AND BEHAVIOUR CHANGE: WHERE TO FROM HERE? 26. Social Marketing and Behaviour Change: Where to From Here? Linda Brennan, Wayne Binney, Lukas Parker, Torgeir Aleti and Dang Nguyen Index

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Book SynopsisEd McQuarrie has been a leading light among sociological consumer researchers for a long time, his research devoted to deep and interdisciplinary exploration. This book is a much-needed development of the vast new terrain of consumers' online behaviors. From megaphone effects to soapbox imperatives, from Bourdieu to Goffman, cultural capital to trust, McQuarrie builds on his prior work to provide exciting new thinking to help us understand the radical and important changes that the Internet continues to spur. Highly recommended!'- Robert Kozinets, York University, CanadaIt's a new world online, where consumers can publish their writing and gain a public presence, even a mass audience. This book links together blogging, writing reviews for Yelp, and creating pinboards for Pinterest, all of which provide ordinary people the opportunity to display their tastes to strangers. Edward McQuarrie shows how the operation of taste in consumption has been changed by the Internet and offers a fresh perspective on why websites like Yelp and Pinterest have become so successful.Drawing on Bourdieu and Campbell to support his thesis, Edward McQuarrie uncovers what is new online by:- presenting a sociological perspective on what consumers do online and contrasting it to more familiar economic, psychological and ethnographic views- reinterpreting Bourdieu s idea of cultural capital to understand the success of fashion bloggers- showing how the meaning of taste and what it means to dress fashionably have changed with the Web- explaining why online reviews cannot be considered word-of-mouth and therefore cannot be understood using that idea- examining why Pinterest is so attractive to female consumers while relating Pinterest to Walter Benjamin's ideas about how mechanical reproduction changes the meaning of art.This book will be valuable to students and scholars interested in consumer research, marketing, and sociology, specifically those who seek an alternative to purely psychological and economic explanations for what consumers do online.Trade Review‘McQuarrie explores online consumer behavior from the perspective of a sociologist. His book is a theoretical, philosophical, and at times whimsical collection of essays. McQuarrie's work includes approaches to marketing research as well as marketing rhetoric and semiotics. He offers this multifaceted, thoroughly academic look at a phenomenon of still-growing importance that has had little investigation from a sociological perspective. Summing Up: Recommended.’ -- D. Aron, Choice‘Ed McQuarrie has been a leading light among sociological consumer researchers for a long time, his research devoted to deep and interdisciplinary exploration. This book is a much-needed development of the vast new terrain of consumers' online behaviors. From megaphone effects to soapbox imperatives, from Bourdieu to Goffman, cultural capital to trust, McQuarrie builds on his prior work to provide exciting new thinking to help us understand the radical and important changes that the Internet continues to spur. Highly recommended!’ -- Robert Kozinets, York University, CanadaTable of ContentsContents: 1. Introduction 2. Prelude: The Borg 3. Essay One: Blogs and the Megaphone Effect 4. Interlude: From Cultural Capital to Social Formation 5. Essay Two: Yelp and the Soapbox Imperative 6. Interlude: From Gaining a Public to Going Public 7. Essay Three: Pinterest –To Make Public the Private 8. Epilogue: The Borg Redux 9. References 10. Appendices 11. Author Notes Index

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Book SynopsisSelected as one of LitHub's 38 Favorite Books of 2022Finalist for the 2022 Big Other Book Award for NonfictionIn this uncompromising essay, Jonathan Crary presents the obvious but unsayable reality: our 'digital age' is synonymous with the disastrous terminal stage of global capitalism and its financialization of social existence, mass impoverishment, ecocide, and military terror. Scorched Earth surveys the wrecking of a living world by the internet complex and its devastation of communities and their capacities for mutual support. This polemic by the author of 24/7 dismantles the presumption that social media could be instruments of radical change and contends that the networks and platforms of transnational corporations are intrinsically incompatible with a habitable earth or with the human interdependence needed to build egalitarian post-capitalist forms of life.Trade ReviewAt last a book about the urgency to find a way out from a system that has crossed a threshold of irreparability and toxicity. A book that is simultaneously desperate and refreshing. -- Franco "Bifo" BerardiFollowing on 24/7: Late Capitalism and the Ends of Sleep, Jonathan Crary here confirms his position as our most ruthless critic of all that exists. With a hammer of critical theory, he smashes the golden calf around which our lives revolve: the very internet itself. His sentences come packed with urgent truths long felt but only now articulated with the force they deserve. His clear-sightedness is the gift of prophets. -- Andreas MalmA passionate denunciation of the destructive character of capitalist technology, built on evidence drawn from every corner of the world, Scorched Earth is a major contribution to the reclaiming of our radical imagination and the creation of a new internationalism. -- Silvia FedericiIn an era in which there is an overarching prohibition on wishes other than those linked to individual acquisition, accumulation, and power, Crary's book resonates for his refusal to accept the idea that this is how we must live our lives. -- Alexandre Leskanich * Political Quarterly *Scorched Earth presents a piercing critique of Western techno-consumer culture and the innumerable digital landscapes now created by the internet...Crary's essay comes at a critical juncture in understanding the effects and consequences in continuing to entertain the fantasies of 24/7 capitalism. -- Henry Powell * Theory, Culture, and Society *Crary wants to jar people out of the widespread faith that because we've grown accustomed to the internet, and because we've allowed it to infiltrate nearly every hour of our lives, and because it may be hard to imagine a future without the internet, therefore the internet should and will endure...thought-provoking and sobering. -- Bart Hawkins Kreps * Resilience *And as easily as man uses the advances of technology for the good of humanity, he has at the same time created a technological arsenal in the service of a toxic capitalist grid that breeds wars, as Jonathan Crary states in his book Scorched Earth. * The Art Newspaper *Scorched Earth by Jonathan Crary, has a multiple-entendre title - he's describing what the internet is doing to society, he's describing what capitalism's long trajectory is doing to the Earth, and he's writing in a style that can only be characterized as a scorched-earth approach to the platitudes that dominate our contemporary lives...Rarely do authors address our common predicament with the fine-tuned anger and precise rhetorical scalpel of a skilled surgeon working on the body politic. -- Chris Carlsson * The Fabulist *One could say that Crary's latest book is 'punk theory' because of the radically refreshing and absolutely necessary challenges that he brings to the table. More than ever in these days of compounding eco-social crises, we need the punkiest of critical attitudes, and Crary's essays are an excellent place to find that energy. -- Miguel Sebastián-Martín * Oxonian Review *Brilliant -- Eric Bulson * Times Literary Supplement *Explosive...a polemic crackling with anger and commitment...inspired -- Marcus Verhagen * Art Monthly *Excellent. -- Helena Granström * Expressen, Books of the Year *[Scorched Earth] will do nothing to cessate any Black Mirror-style creeping anxieties you have that everything is going horribly wrong. -- Tim Gallagher * Euronews, Best of Literature 2022 *Crary convincingly outlines that the globalization of scorched earth capitalism has defaced the world and its inhabitants on a massive scale...Given the intensifying strain that global capitalism in its material and digital forms is putting on our selves, our communities, and our world, the just, compassionate, and direct vision of the future that Crary presents in Scorched Earth is one that demands our consideration. -- Owen Schalk * Canadian Dimension *Notable book, 2022 * Seminary Co-op *With Scorched Earth, the distinguished cultural critic continues his vivisection of capitalism; the result is a brilliant, searing critique of the growing dominance of the internet, and especially social media, over all aspects of private and civic life. -- Rod Barnett * Places Journal *Scorched Earth is perhaps the first successful attempt at a vision of what a post-internet society might be like - a position [Crary] arrives at through a merciless critique of our hyperconnected world, and an analysis of how the internet complex has reshaped our perception of time, space, and individual agency. * Real Review *

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Book SynopsisVisual Branding pulls together analyses of logos, typeface, color, and spokes-characters to give a comprehensive account of the visual devices used in branding and advertising. The book places each avenue for visual branding within a rhetorical framework that explains what that device can accomplish for the brand. It lays out the available possibilities for constructing logos and distinguishes basic types along with examples of their use and evolution over time.Authors Edward McQuarrie and Barbara Phillips place visual branding within its historical context, covering the 120-year period since brand advertising first took modern form in the United States. Using copious real-life examples to illustrate how branding has evolved with the introduction of new technologies and opportunities, the book also critiques purely psychological perspectives on branding and explains how historical and rhetorical analyses can contribute new insights.This exploration of rhetoric as an alternative to economic and psychological perspectives in marketing, advertising, and consumer scholarship will be essential reading for students and scholars in graduate programs in marketing, advertising, and consumer psychology.Trade Review'This is the best book ever written on what is, or should be, the best path to understanding how, when and where advertising works or does not. What ''social'' psychologist see as information to be processed . . . sigh . . . McQuarrie and Phillips see as situated and contextualized visual rhetoric, visual arguments that advertisers and consumers, and pretty much everyone else, save the aforementioned psychologists, understand. This is a book that anyone who really wants to understand advertising should buy, read and keep handy.' --Thomas C. O'Guinn, University of Wisconsin-MadisonTable of ContentsContents: Introduction Part I: Historical Perspectives on Brand Advertising 1. Overview: Visual Branding in Historical Perspective 2. An Illustrated History of Visual Branding in Magazine Advertising Part II: Brand Marks 3. A Typology of Brand Marks 4. How and Why Brand Marks Vary Across Product Categories 5. Rhetorical Evolution of Brand Marks Part III: Visual Elements 6. Typeface in Visual Branding 7. Spokes-characters 8. Color 9. Using Pictures to Brand Epilogue: Conceptual Puzzles Index

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Book SynopsisWhen there are too many choices, there is no choice. The choices are entangled in a maze of rather confused possibilities. They go through many nebulous paths. Doubt, hesitation, indecision, become the only resolutions possible. Choosing is the anxiety of being wrong! The brand, the quality / price ratio, the aesthetics ... give confidence, but often with naivety! There is a gap between the reality of the qualities of the products and the perception of the customer. These are prejudices, illusions, a lack of knowledge ... Generally speaking, is the consumer-client able to appreciate, by sight, by touch, or even by a brief trial of operation, all the strengths and weaknesses? a lot of products? Market value dominates the use value. Marketing will discover that we must no longer confuse the consumer (the customer) and the user. The economic system only works because consumers are in the opacity of their choices. The search for technical prowess and above all market value has dominated the search for value in use.Table of ContentsPreface xi Introduction xiii Chapter 1. The Power of Words 1 1.1. The power of word-of-mouth 1 1.1.1. The Internet and electronic word-of-mouth 2 1.1.2. Advertising marketing and word-of-mouth marketing 2 1.1.3. Social influence 4 1.2. The power of consumers/customers 7 1.2.1. Consumers/customers buy with their eyes closed 7 1.2.2. “Consum-action” 9 1.2.3. Boycotts 10 1.2.4. The power of the purse 11 1.3. The power of consumers/users 12 1.4. The power of demonstrations 13 1.4.1. Case study: the process of a “Tupperware”-type sale 13 1.5. The power of distributors 14 1.5.1. The product in a commercial context 14 1.5.2. Distributor brands 15 1.5.3. Retailer-brand products 15 1.5.4. Distributors 15 1.6. The power of the big buyers 16 1.7. The power of the Internet 17 1.7.1. A powerful, indispensable system 17 1.7.2. The economic objective 21 1.7.3. Dependency 23 1.7.4. Security and confidentiality 23 1.7.5. Testing on the Internet 24 1.8. The power of stars, influencers and idols 25 1.8.1. Titles and clothes make an impression 25 1.8.2. The elites 26 1.9. The power of genuine users 27 1.10. The power of sellers 27 1.10.1. The effect of contrast 29 1.10.2. The principle of reciprocity 29 1.10.3. Reciprocal concessions 30 1.10.4. “Everyday” manipulation 31 1.10.5. Manipulation 31 Chapter 2. Temptation 33 2.1. The power of sales catalogs 33 2.2. The power of certificates, labels and eco-labels 33 2.2.1. The different labels 33 2.2.2. Recognizing recycled products 35 2.2.3. The CE seal 35 2.2.4. The NF seal 36 2.2.5. The power of eco-labels 36 2.3. The power of packaging 38 2.4. The power of labels 40 2.4.1. The energy label 40 2.4.2. Trackability 43 2.5. The power of manufacturers 44 2.5.1. The impossibility of being fully informed 44 2.5.2. Doing what sells 45 2.5.3. Forms of product obsolescence 46 2.6. The power of standards: inflation 52 2.7. The power of commercial leaflets 54 2.7.1. Denying advertising 55 2.8. The power of specialized journals 55 2.9. The power of trade shows and fairs 56 2.10. The power of technical tests 56 2.10.1. Material, technology and performance 56 2.10.2. Machines and figures 57 2.10.3. Technical tests 58 2.10.4. For a more useful technology 59 2.11. The power of tele-shopping 60 Chapter 3. Belief and Respect 61 3.1. The power of fair trade 61 3.2. The power of ecologists 62 3.2.1. “Ecologist”: an overused term 62 3.2.2. The ecology of use 63 3.2.3. Environmental risks 63 3.2.4. Paint me green all over! 64 3.2.5. Recovering waste 64 3.2.6. Examples of waste 65 3.2.7. Solar products 65 3.2.8. The ecological argument 66 3.3. The power of the quality/price relationship 66 3.3.1. Paternalistic advice 66 3.3.2. The power of the best choice: who is it the best product for? 67 3.4. The power of consumer reviews and associations 68 3.4.1. Associations 68 3.4.2. Consumer reviews 68 3.4.3. The consumer strike 69 3.4.4. The phony interpreters 69 3.4.5. Class action lawsuits 69 3.4.6. Product tests 70 Chapter 4. Marketing and Lies 73 4.1. The power of surveys and panels 73 4.2. The power of marketing 75 4.2.1. Marketing wins over customers before anyone else 75 4.2.2. Viral marketing 76 4.2.3. Buzz 77 4.3. The power of consumer services 77 Chapter 5. Pleasing, Enjoying and Being Successful 79 5.1. The power of aesthetics, the seduction of products 79 5.2. The power of festivals and traditions 82 5.3. The power of fashion and trends 83 5.3.1. The vagaries of fashion 84 Chapter 6. The Powers that Be 87 6.1. The power of lobbies 87 6.1.1. The activities of lobbying groups 87 6.1.2. Influencing practices 88 6.1.3. Strategies 89 6.1.4. For products to be used by the army 89 6.1.5. In global trade 90 6.1.6. Issues 90 6.2. The power of politics and the government 91 6.2.1. The different forms of intervention 91 6.2.2. The interest is to make people consume 92 6.3. The abandoned goals of the Centre de Creation Industrielle 93 Chapter 7. The Power of “Made in France” 95 7.1. Should I buy French? 95 7.2. Are the labels all reliable? 95 7.3. AOC products 96 7.4. A new label: “Origine France Garantie” (in English: “French Origin Guaranteed”) 96 7.5. A lack of information for making choices 96 7.6. “Made in France” 97 7.7. Good for businesses 99 7.8. French products are more expensive and therefore of better “quality”! 99 7.9. Good for the consumer/customer? 99 7.10. The French product craze 100 7.11. “Made in France” and the brand 101 7.12. Progress made through globalization 101 7.13. An economic point of view 102 7.14. Design and manufacturing 103 7.15. Protectionism 104 7.16. Nationalism 104 7.17. Conclusion 104 Chapter 8. Seeing, Touching and Getting a Feel 107 8.1. The power of stores 107 8.1.1. Choosing the store 107 8.1.2. Factors of influence and in-store circumstances 108 8.1.3. The cheapest 111 8.1.4. The purchasing process 112 8.1.5. Methods for sales/merchandising 113 8.1.6. Trying is buying 114 8.1.7. No waste of time 115 8.1.8. Seeing is buying 115 8.1.9. Up-selling 115 8.1.10. Cross-selling 115 8.1.11. The center of the shelves 116 8.1.12. Decoy 116 8.1.13. POS 116 8.1.14. Feeling good 117 8.1.15. The “expert” seller 118 8.1.16. The 3D printer in-store 118 8.1.17. Audio marketing 118 8.1.18. Taste-based marketing 119 8.1.19. Smell-based marketing 119 8.1.20. Sensory marketing 120 8.1.21. Touch-based marketing 120 8.1.22. Visual marketing 121 8.1.23. Virtual reality helmets 121 8.1.24. Buying through connected orders 121 8.1.25. Mass-scale operations 121 8.1.26. Discount coupons/loyalty programs 122 8.1.27. The profitability of the store? 122 8.1.28. A lack of ethics 123 8.1.29. “Robotization” 123 8.1.30. The so-called “smart carts” 124 8.2. The power of product 125 Chapter 9. The Innovative Product of a Known Brand 127 9.1. The power of technical innovations 127 9.1.1. Sell only what sells well 129 9.1.2. 3D printing 129 9.1.3. The inconvenience of choice: articles or types of products 132 9.1.4. Tools that are not up to the task 132 9.1.5. Nanotechnology 132 9.1.6. The sources of concern from these technological advances 134 9.2. The power of brands 135 Chapter 10. The Product Already Seen 139 10.1. The power of the media 139 10.2. The power of print media 140 10.3. The power of advertising 141 10.3.1. Making it public 141 10.3.2. Media ubiquity and the locomotive of the economic system 142 10.3.3. Dissatisfaction 143 10.3.4. Rationale for purchases and propaganda 143 10.3.5. The power of conviction 143 10.3.6. Distraction and temptation 144 10.3.7. Advertising tools and techniques 146 10.3.8. Neurological studies 146 10.3.9. Deceptive and misleading advertising 147 10.3.10. Deceptive language 148 10.3.11. Brainwashing and dumbing down 148 10.3.12. Aggression and harassment 150 10.3.13. Popularization 151 10.3.14. Boosting sales 151 10.3.15. Economic functions for the state 153 10.3.16. Waste by advertising 153 10.3.17. The advertising market? 154 10.3.18. “Free” publicity 154 10.3.19. Seduction and mental manipulation 155 10.3.20. Physical beauty 156 10.3.21. Sports 157 10.3.22. Celebrities157 10.3.23. The socio-cultural role 157 10.3.24. Advertising for children 159 10.3.25. The removal of ads 160 10.3.26. Digital de-culturation, privacy, policing, targeting… 160 10.3.27. Online advertising 161 10.3.28. Comparative advertising 162 10.3.29. The inefficiency of the Bureau de la verification de la publicité (French advertising oversight bureau) 162 10.4. The power of TV 163 Chapter 11. Buying Cheap 165 11.1. The power of pricing 165 11.2. The power of sales 167 11.3. The power of promotions 168 11.4. The power of responsible purchasing 170 Appendix 173 References 177 Index 183

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Book SynopsisThe chapters in this volume are selected from the best papers presented at the 11th Annual Consumer Culture Theory Conference held in Lille, France in July 2016. The diverse interpretive research and theory represented in this volume provides the reader with intellectually stimulating opportunities to examine the intersections between a variety of topics that represent the cutting edge in consumer research. These studies draw on an array of qualitative methodologies and the substantive topics represent crucial issues for our times.Trade ReviewDrawn from the 11th Annual Consumer Culture Theory Conference, held in Lille, France, in July 2016, the 12 papers in this volume present research in consumer culture theory. Business, marketing, and management scholars from around the world discuss the application of French theory or revolutionary values to the shift from consumers to cultural intermediaries in the emerging Chinese fine wine market, the consumption phenomenon of home exchange, girls and gender inequality in gaming, the object agency of horses and horsemeat, and housing for help; issues related to consumer activism and sustainability, including refugee helpers, the role of subcultural activism in mainstream markets, public brand auditing in online networks, fandoms, and marketing and the existentialization of sustainability; and the digital revolution in terms of curatorial practices of consumers as collectors on YouTube and capturing and analyzing social media data like Instagram selfies. -- Annotation ©2017 * (protoview.com) *Table of ContentsConsumer Culture Theory: Vive La Révolution Presidential address PART I: THE FRENCH REVOLUTION: LIBERTÉ, FRATERNITÉ, EGALITÉ Shifting The Focus From Consumers To Cultural Intermediaries: An Example From The Emerging Chinese Fine Wine Market - Jennifer Smith Maguire and Dunfu Zhang Stepping Into Strangers' Homes: Exploring The Consumption Phenomenon Of Home Exchange - Andrea Tonner, Kathy Hamilton and Paul Hewer Gamer Girls: Navigating A Subculture Of Gender Inequality - Robert L. Harrison, Jenna Drenten and Nicholas Pendarvis Object Agency Of A Living/Non-Living Animal Entity: The Case Of Horse/Horsemeat - Henna Syrjälä, Minna-Maarit Jaskari and Hanna Leipämaa-Leskinen Cultural Challenges Of Social-Economic Innovation: The Case Of “Housing For Help” - Domen Bajde and Lydia Ottlewski PART II: REVOLUTIONIZING THE MARKET: CONSUMER ACTIVISM AND SUSTAINABILITY Creating A Hyper-Place: How Refugee Helpers Create A Place For Their Values - Johanna F. Gollnhofer The Role Of Subcultural Activism In The Reshaping Of Mainstream Markets: From Positive To Negative Associations - Benjamin Rosenthal and Flavia Cardoso Public Brand Auditing: A Pathway To Brand Accountability - Sabrina Gabl, Verena E. Wieser and Andrea Hemetsberger Beyond The Market: The Societal Influence Of Fandoms - Gregorio Fuschillo Dying To Consume: Marketing And The Existentialization Of Sustainability - Thomas Derek Robinson and Jessica Andrea Chelekis PART III: THE DIGITAL REVOLUTION Materials Matter: An Exploration Of The Curatorial Practices Of Consumers As Collectors - Daiane Scaraboto, Marcia Christina Ferreira and Emily Chung Capturing And Analyzing Social Media Composite Content: The Instagram Selfie - Toni Eagar and Stephen Dann

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Book SynopsisAs the importance of corporate social responsibility grows, especially environmental responsibility, it is imperative to acknowledge the impact of the individual on a company's environmental performance. Given that individuals spend much of their day in the workplace, it is crucial to understand both their behaviours and the potential impact they can have on the company's environmental performance and the environment. Bringing together leading academics from various research fields, this Handbook examines the features and challenges within the area of employee pro-environmental behaviour.The Research Handbook on Employee Pro-Environmental Behaviour brings contributions that consolidate existing research in the field as well as adding new insights from organisational psychology, human resource management and social marketing. Drawing on studies from across the methodological spectrum, this Handbook covers a broad range of topics from the antecedents and consequences of employee pro-environmental behaviour to ways in which employers can encourage pro-environmental behaviour.This Handbook will be an invaluable tool for those engaged in research in employee environmental behaviour and sustainability. It will be especially useful for postgraduate students of environmental employee behaviour as well as environmental consultants and practitioners seeking to gain an understanding of employee behaviour.Contributors include: B. Asfar, N. Ashkanasy, W. Binney, M. Bissing-Olson, F. Bowen, P. Bradley, L. Brennan, J. Callewaert, Y.H. Cheung, C. Ciocirlan, M. Davis, S. Dilchert, C. Dutra, P. Endrejat, S. Fudge, B. Gatersleben, D. Gregory-Smith, A. Güntner, R. Hahn, S. Kauffeld, R. Klein, F. Klonek, M. Leach, A. Leung, S. Lockrey, D. Manika, R. Marans, N. Murtagh, T. Norton, D. Ones, F. Ostertag, P. Paillé, S. Parker, A. Ruepert, S. Russell, I. Shah, A. Shahjahan, W. Staples, L. Steg, T. Tudor, D. Uzzell, C. Verfuerth, K. Verghese, V. Wells, B. Wiernik, L. Yang, H. ZacherTable of ContentsContents: 1. Introduction to the Research Handbook on Employee Pro-Environmental Behaviour Victoria K. Wells, Diana Gregory-Smith and Danae Manika PART I WHAT IS EMPLOYEE PRO-ENVIRONMENTAL BEHAVIOUR? 2. Multiple Domains and Categories of Employee Green Behaviours: More than Conservation Deniz S. Ones, Brenton M. Wiernik, Stephan Dilchert and Rachael M. Klein 3. Green Human Resources Management Cristina E. Ciocirlan PART II ANTECEDENTS AND CONSEQUENCES OF EMPLOYEE PRO-ENVIRONMENTAL BEHAVIOUR 4. Individual Antecedents of Pro-Environmental Behaviours: Implications for Employee Green Behaviours Brenton M. Wiernik, Deniz S. Ones, Stephan Dilchert and Rachael M. Klein 5. Disentangling Voluntary Pro-Environmental Behaviour of Employees (VPBE) – Fostering Research through an Integrated Theoretical Model Regina Hahn and Felix Ostertag 6. Environmental considerations as a basis for employee pro-environmental behaviour Angela Ruepert and Linda Steg 7. Between- and Within-Person Variability in Employee Pro-Environmental Behaviour Hannes Zacher and Megan J. Bissing-Olson 8. Workplace Green Behaviour of Managerial and Professional Employees in Hong Kong Yu Ha Cheung and Alicia S. M. Leung 9. Dare to care in environmental sustainability context: How managers can encourage employee pro-environmental behaviour Pascal Paillé 10. Leadership and Employee Pro-Environmental Behaviours Bilal Afsar, Asad Shahjehan and Imad Shah 11. A virtuous cycle: How green companies grow green employees (and vice versa) Thomas A. Norton, Stacey L. Parker, Matthew C. Davis, Sally V. Russell and Neal M. Ashkanasy 12. Organisational and Employee Symbolic Environmental Behaviours: An Integrated Multi-level Framework Lei Yang, Danae Manika and Frances Bowen PART III EMPLOYEE ENVIRONMENTAL BEHAVIOUR, INTERVENTIONS. CAMPAIGNS AND MARKETING 13. Motivation Towards “Green” Behaviour at the Workplace: Facilitating Employee Pro-Environmental Behaviour Through Participatory Interventions Paul C. Endrejat and Simone Kauffeld 14. A socio-motivational perspective on energy conservation in the workplace: The potential of motivational interviewing Amelie V. Güntner, Florian E. Klonek and Simone Kauffeld 15. Enabling employees and breaking down barriers: Behavioural infrastructure for pro-environmental behaviour Simon Lockrey, Linda Brennan, Karli Verghese, Warren Staples and Wayne Binney PART IV EMPLOYEE ENVIRONMENTAL BEHAVIOUR, FEEDBACK AND TECHNOLOGY 16. Workplace Energy Use Feedback in Context Niamh Murtagh, Birgitta Gatersleben and David Uzzell 17. The role of social norms in incentivising energy reduction in organisations Peter Bradley, Shane Fudge and Matthew Leach PART V EMPLOYEE ENVIRONMENTAL BEHAVIOUR IN CONTEXT 18. Embedding pro-environmental behaviour change in large organisations: perspectives on the complexity of the challenge Terry Tudor and Cleber Dutra 19. Measuring and Tracking Pro-Environmental Behaviour Amongst University Employees John Callewaert and Robert W. Marans PART VI OTHER PERSPECTIVES ON PRO-ENVIRONMENTAL EMPLOYEE BEHAVIOUR 20. Spillover of Pro-environmental Behaviour Caroline Verfuerth and Diana Gregory-Smith Index

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Book Synopsis'Tourist Behaviour: The Essential Companion edited by Philip L. Pearce is an indispensable resource for courses on consumer behaviour in tourism and for all serious scholars in the field. The structure of the book is unique in following the entire consumer journey from ''dreaming and longing'' to ''returning home''. Pearce, the preeminent scholar and author on tourist behaviour, has produced another brilliant work together with an impressive list of contributing authors.' - Alastair Morrison, Purdue University, US Comprehensive and accessible, this Companion offers a thorough investigation into both traditional and fresh topics in tourist behaviour and experience. Arranged chronologically, the chapters examine tourist experience from the very idea of a tourist visit to the aftermath of returning home. With contributions from leading experts and emerging scholars across the globe, this Companion establishes the importance of studying tourist behaviour. Innovative topics including packing and preparation, dreaming and longing for trips, and memory are explored in detail. The book incorporates a selection of illustrative key case studies to ensure that it is highly accessible and readable to a range of audiences, while ensuring academic rigour. It examines both positive and negative impacts of the tourist experience on tourists themselves and the communities and environments they visit. The concluding chapter includes a vision for how tourism and sustainable development goals can be integrated to maximise the benefits of tourist behaviour and experience. Students and researchers of tourism and sustainability will greatly benefit from the research directions and suggestions indicated in each chapter of the book. This timely Companion will also prove to be a valuable resource for stakeholders looking to improve and expand upon the tourist experience.Trade Review'We're often told that travel broadens the mind. If that were ever in doubt, we can be certain that this superb volume will broaden, as well as deepen, our understanding of tourism!' --From the Foreword by Peter Collett, University of Oxford, UK'A sound understanding of tourist behavior is fundamental to maximizing the benefits of tourism for all stakeholders. The substantial benefit of this text is that it explores tourist behavior from diverse perspectives, not just the marketing perspective that is the sole focus of so many other texts.' --Leo Jago, University of Surrey, UK'The opening chapter - are tourists interesting? - demands and merits the reader's attention. Pearce's splendid narrative structure then propels readers on a fascinating journey, prompting reflection and then insight. The momentum continues unabated into the final chapter - searching for what is important. This is truly artful scholarship - an invaluable contribution.' --Brian King, the Hong Kong Polytechnic UniversityTable of ContentsContents: 1. Are tourists interesting? Philip L. Pearce 2. Dreaming and longing Philip L. Pearce 3. Deciding and Choosing Anja Hergesell, Larry Dwyer and Deborah Edwards 4. Packing and Preparing Chiemi Yagi and John R. Pearce 5. Getting around Mao-Ying Wu and Philip L. Pearce 6. Communicating and Interacting Ingvild H. Blomstervik and Nina K. Prebensen 7. Sleeping and Staying Hera Oktadiana 8. Consuming food and drinks C. Michael Hall 9. Co-creating good times Hyelin (Lina) Kim, Zihui Ma and Muzaffer Uysal 10. Browsing and Shopping Antonia Correia and Metin Kozak 11. Taking photographs Philip L. Pearce 12. Interacting with wild animals Erik Cohen 13. Visiting Attractions Junjie Wen 14. Joining the crowd Jillian M. Rickly 15. Behaving badly Philip L. Pearce 16. Behaving altruistically Stephen Wearing, Matthew McDonald,Truc Ha Thanh Nguyen and Joshua D. Bernstein 17. Remembering Samira Zare 18. Well-being Abbas Alizadeh and Sebastian Filep 19. Returning Home Anja Pabel 20. Searching … for what is important Daniel R. Fesenmaier and Philip L. Pearce Index

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Book SynopsisDrawing from decades of research, Genes, Climate, and Consumption Culture: Connecting the Dots demonstrates how climate dictates culture and consumption. The author shows that human genes are climatic adaptations over thousands of years of evolution, which has resulted in the dramatic differences between people’s food, clothing, and shelter choices. Most importantly, the book discusses how many of the fundamental differences between cultures, with respect to time, space, friendship, and technology, are responses to their particular climate. Readers will learn how to challenge their assumptions about what types of products and services foreign markets want. They will learn how to examine local markets vis-à-vis climate and culture, either changing their products accordingly or delivering entirely new offerings.Trade ReviewSheth’s interest in how climate influences consumption reaches back to 1955, but it became particularly focused during his research for Coca Cola International, which wanted to know why some countries drink a lot of Coca Cola and others do not. Some countries were drinking Coke at the rate of 64 bottles per capita annually, while others’ consumption was a rate of 400 bottles per capita. Why? He discovered that consumption can be explained by the North-South latitude difference in climate, ranging from the arctic to the temperate to tropical. Part one of his book analyzes the relationship between climate and consumption, specifically the consumption of the basic necessities of life—food, clothing, and shelter. In part two he explores the role climate plays in shaping culture itself. Based on his research, Sheth recommends studying local conditions and either adapting products accordingly or creating new ones that members of the local culture find appealing. -- Annotation ©2017 * (protoview.com) *Table of ContentsPreface Introduction: Climate and the History of Man 1. We Are What We Eat 2. What to Wear? 3. A Roof Overhead 4. Your time or Mine? 5. Individualism and Collectivism 6. Embrace of Technology and Dominion over Nature Conclusion

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Book SynopsisThe twentieth volume of Research in Consumer Behavior presents twelve chapters, selected from the best papers submitted at the 13th annual Consumer Culture Theory Conference held in Denmark in June 2018. Aligned with the conference's thematic emphasis on storytelling, the contributors' research stories open the eyes and minds of readers to thought-provoking ideas, theories, and contexts. This book will allow researchers and graduate students working in the area of consumer research and marketing to explore three narrative lines that were prevalent during the conference: 'Objects and their doings', 'Glocalization', and 'Constituting Markets'. The volume concludes with an awarded paper by Brown, who takes a critical look at the quality of storytelling in the CCT tradition and helps us learn from the great storytellers of the past.Trade ReviewSelected from papers submitted to the 13th annual Consumer Culture Theory conference in Odense, Denmark, in June and July 2018, the 12 chapters in this volume address aspects of consumer culture theory. Researchers from Europe, Canada, Tunisia, and Brazil focus on object agency and materiality, including love-lock pilgrimages, erotic products, interior objects and companion animals and their agency in the home, and curatorial consumption in the context of vintage outlets; glocalization, including the meaning of "cool" in Tunisia, middle-class Hindu second-generation British Indian women's use of various cultural resources for ethnic identification, and delegitimation practices of illicit alcohol in Kenya; markets, in terms of market-research test towns, the marketization of elderly care, patriotism in Russian fashion design, and practices underpinning the production of field-specific cultural capital at festivals; and the quality of storytelling in the consumer culture theory tradition. -- Annotation ©2019 * (protoview.com) *Table of ContentsIntroduction (Kjeldgaard, Bajde, Belk) Part I: Objects and their doings Chapter 1 - Love and Locks: consumers making pilgrimages and performing love rituals (Borraz) Chapter 2 - The Life and Death of Anthony Barbie: A Consumer Culture Tale of Lovers, Butlers and Crashers (Walther) Chapter 3 - "When your dog matches your decor": Object agency of living and non-living entities in home assemblage (Syrjälä and Norrgrann) Chapter 4 - "I'm only a Guardian of these Objects": Vintage traders, Curatorial consumption and the meaning(s) of objects (Abdelrahman et al.) Part II: Glocalization Chapter 5 - Story of Cool: Journey from the West to Emerging Arab countries (Zounaoui and Smaoui) Chapter 6 - Ethnic Identification: Capital and Distinction among Second-Generation British Indians (Pradhan, Cocker and Hogg) Chapter 7 - Cognitive polyphasia, cultural legitimacy and behavior change: The case of the illicit alcohol market in Kenya (Mwangi, Cocker and Piacentini) Part III: Constituting Markets Chapter 8 - Magic Towns: Creating the Consumer Fetish In Market Research Test Sites (Schwarzkopf) Chapter 9 - Humanizing Market Relationships: The DIY Extended Family (Ottlewski et al.) Chapter 10 - Patriotism as Creative (Counter-)Conduct of Russian Fashion Designers (Gurova) Chapter 11 - Culinary communication practices: the role of retail spaces in producing field-specific cultural capital (Galalae, Emontspool and Omidvar) Part IV: Quoth the Raven Chapter 12 - Duck, it's a Raven!: Writing Stirring Stories with Andersen's Sinister Shadow (Brown)

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Book Synopsis'A must-read for any marketer, be it a curious researcher, entry level manager or senior leader. Chapters in this book offer the right amount of theory and practical implications on how to infuse customer centricity into an organization by making systematic changes to organizational design, strategy, offerings, and capabilities.' - Shrihari Sridhar, Texas A&M University, US 'This would be the first book to purchase if you want to get out of functional silos and build a truly customer-centric organization. This book illustrates that customer centricity is not confined with CRM or segmentation tactics, but rather it requires a major paradigm shift in every aspect of marketing strategy and business operations.' - Steve Samaha, Wells Fargo Bank, US 'The world's renowned scholars in marketing strategy offer very thorough coverage of customer centricity. Each chapter complements the others and shares applicable and deep knowledge regarding how firms should transform the entire organization, from cultures and human capital to structures, to better serve customers.' - Mark B. Houston, Texas Christian University, US 'This book is a comprehensive reference for scholars conducing customer-centricity research. Leading academics illustrate a theoretical framework and empirical insights on how to embrace customer centricity. Executives will find a treasure trove of actionable insights for their companies.' - Vikas Mittal, Rice University, US Drawing on the expertise of leading marketing scholars, this book provides managers and researchers with insights into the fundamentals of customer centricity and how firms can develop it. Customer centricity is not just about segmentation or short-term marketing tactics. Rather, it represents an organization-wide philosophy that focuses on the systematic and continuous alignment of the firm's internal architecture, strategy, capabilities, and offerings with external customers. This philosophy means that to be truly customer-centric, firms need to make multilevel transformations in internal architecture and organizational design, including leadership, metrics, incentives, structure, processes, and systems. These reorganizations are often accompanied by reshaped relational strategies, such as customer loyalty programs and marketing channel strategies that make customer centricity a reality. These changes also need to be backed by reconfigurations of brand and technological capabilities, as manifested in healthy customer-centric brands and in technology systems and skills that enable customer centricity at scale. The contributors to this book provide current thinking and cutting-edge research to further scholars' understanding of this key concept in marketing. Academics teaching or researching customer centricity, consultants implementing customer centricity and managers directly implementing customer centricity in their organizations will come to rely on the Handbook of Customer Centricity. Marketing associations, industry associations and local and university libraries will find the insights within offer critical reflection on the key features of customer centricity and the detailed roadmap to achieve it.Trade Review'Creating strategy from the outside in to put the customer first is a top priority of firms today. Helping firms do that is a pivotal goal of academics. This book lays a foundation for these goals by clearly defining the organizational structures, relationships, branding and technology needed. I highly recommend it-no other book comes close to its wisdom and direction.' --Valarie Zeithaml, University of North Carolina at Chapel Hill, US'Being customer centric involves having the customer's best interests at heart. It represents one of the most significant reorientations happening in marketing today. This outstanding collection of essays about a powerful concept truly has the reader's best interests at heart. It is thought provoking while chock full of practical guidance. An absolute must read for anyone in the discipline.' --Gerald Zaltman, Olson Zaltman Associates, US'In this Handbook, Palmatier, Moorman, and Lee offer us nothing short of the latest and best thinking on one of the most critical and difficult challenges organizations face today-how to increase your odds of success by winning with customers. For managers and scholars alike, this Handbook offers rich insights that will shape our thinking for years. A gem!' --Gregory Carpenter, Northwestern University, USTable of ContentsContents: 1. Introduction to the Handbook on Customer Centricity Robert W. Palmatier, Christine Moorman, and Ju-Yeon Lee PART I Organizational Design Perspectives on Customer Centricity 2. Customer Centricity: A Multi-Year Journey Ajay K. Kohli, Bernie J. Jaworski, and Nabil Shabshab 3. Market-Oriented Culture and Customer Feedback Processes Neil A. Morgan, Bruce H. Clark, and Douglas W. Vorhies 4. Service Innovation from the Frontlines in Customer-Centric Organizations Ozlem Ozkok, Jagdip Singh, Kwanghui Lim and Simon J. Bell 5. Designing Customer-Centric Organization Structures: Toward the Fluid Marketing Organization Ju-Yeon Lee and George S. Day 6. Customer-Centric Sales Organizations Park Thaichon and Scott Weaven PART II Relational Perspectives on Customer Centricity 7. Customer-centric Marketing: What, How, and Why Do Customer Habits Matter? Denish Shah and Ayan Ghosh Dastidar 8. Designing and Effectively Managing Customer-Centric Loyalty Programs J. Andrew Petersen, Rajkumar Venkatesan and Farnoosh Khodakarami 9. Building Customer-Centric Marketing Channel Relationships: A Model of Reseller Motivation and Control David I. Gilliland and Stephen K. Kim 10. Customer Centricity and Customer Co-creation in Services: The Double-Edged Effects Chi Kin (Bennett) Yim, Kimmy Wa Chan, Caleb H. Tse, and Fine F. Leung PART III Branding and Technology Perspectives on Customer Centricity 11. Infusing Brands and Branding into Customer Centricity Kevin Lane Keller 12. Customer Centricity and the Impact of Technology P.K. Kannan and Xian Gu 13. Enhancing Customer Centricity via 3D Printing Aric Rindfleisch and Subin Im Index

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Book SynopsisCustomer engagement is now a critical research priority in contemporary marketing. In this Handbook, a cadre of international scholars offer an overview of current research on this rapidly growing field of study. Providing vital insights into current theoretical and practical treatments of customer engagement, chapters engage with a broad cross-section of state-of-the-art research. Covering the importance of customer engagement in broader marketing practices, conceptual relationships, organizational performance and networks, this Handbook grapples with both conceptual and empirical research to offer insight into current and rapidly emerging research issues. Featuring a broad theoretical scope, this Handbook attends to a rapidly growing international community of researchers in customer engagement. Scholars from related fields, including management, economics and sociology will also benefit from the range of applications of customer engagement research. This book is also crucial for marketing managers looking to improve and refine marketing environments. Contributors include: T.L. Baker, S.E. Beatty, R.N. Bolton, K. Burns, B.J. Calder, J.D. Chandler, D. Chasanidou, C. Costley, D. Cox, K. de Ruyter, L. Dessart, M. Ehret, A. Fjuk, P.W. Fombelle, D. Grewal, C. Gurau, K.L. Hall, W. Hammedi, M. Hammerschmidt, B. Henkens, L.D. Hollebeek, A. Hyder, J.U. Islam, I. Jain, L.W. Johnson, K. Johnston, A. Karahasanovi , C. Kazanis, D.I. Keeling, S.J. Kim, V. Kumar, C.R. Lages, A. Lane, C. Leckie, T. LeClercq, S. Leroi-Werelds, K. Macky, E.C. Malthouse, J. Marbach, E. Maslowska, J. Napoli, D. Novikova, M. Nyadzayo, R. Ouschan, V. Pitardi, I. Poncin, N. Puccinelli, Z. Rahman, N.B. Razavi, O. Regalado-Pezúa, A.L. Roggeveen, B. Runnalls, T.P. Scholdra, E.B. Schweiger, N. Sivertstol, D.E. Sprott, S. Streukens, T. Taguchi, J. Turkington, S. Tuzovic, A. van Riel, K. Verleye, N. Vijverman, V. Viswanathan, S.D. Vivek, C.M. Voorhees, W.H. Weiger, J. WirtzTrade Review'This is an excellent compilation of perspectives and empirical insight on customer engagement from a global list of scholars. The chapters provide insight into the psychological and sociological theories underlying consumer engagement. They are relevant to both practicing managers as they design effect customer engagement marketing initiatives and academic researchers as they work to understand this new and emerging phenomenon. It is an interesting read on a topic that continues to gain importance in marketing strategy.' --Colleen M. Harmeling, Florida State University, US'In the Handbook of Research on Customer Engagement, researchers from around the globe come together to examine a variety of emerging and innovative topics on customer engagement. Cutting across issues related to marketing practice, theory development, firm performance, and networked environments, the set of collated papers will be useful not only to academics who study engagement, but also to business practitioners who aim to better engage their customers.' --Robert W. Palmatier, University of Washington, US'The Handbook of Research on Customer Engagement addresses cutting-edge customer engagement (CE) issues and offers insight into its applications across different contexts. It includes contributions from globally renowned academics in the field and as such, should not be missed by any scholar or manager wishing to better understand or leverage CE. This title comes highly recommended.' --Moira Clark, Henley Business School, University of Reading, UKTable of ContentsContents: Introduction to the Handbook of Research on Customer Engagement 1 Linda D. Hollebeek and David E. Sprott PART I CUSTOMER ENGAGEMENT AND MARKETING PRACTICE Introduction: customer engagement and marketing practice 4 V. Kumar 1 Engagement-to-value (E2V): an empirical case study 20 Debbie Isobel Keeling, Ko de Ruyter and David Cox 2 Boosting customer engagement through gamification: a customer engagement marketing approach 35 Sandra Streukens, Allard van Riel, Daria Novikova and Sara Leroi-Werelds 3 Applying design thinking to innovate, validate, and implement new digital services 55 Nj.l Sivertst.l and Annita Fjuk 4 Online reviews as customers’ dialogues with and about brands 76 Ewa Maslowska, Su Jung Kim, Edward C. Malthouse and Vijay Viswanathan 5 Engagement and technology as key enablers for a circular economy 97 Nicholas Vijverman, Bieke Henkens and Katrien Verleye PART II CUSTOMER ENGAGEMENT CONCEPTUALIZATION AND CONCEPTUAL RELATIONSHIPS Introduction: the evolution of conceptual work on customer engagement 114 Ruth N. Bolton 6 How in-store retail and service atmosphere create customer engagement 126 Elisa B. Schweiger, Anne L. Roggeveen, Dhruv Grewal and Nancy M. Puccinelli 7 Customer engagement: the role of gamification 164 Wafa Hammedi, Thomas Leclercq and Ingrid Poncin 8 Giving or receiving in social media: can content marketing simultaneously drive productive and consumptive engagement? 186 Welf H. Weiger, Maik Hammerschmidt and Thomas P. Scholdra 9 Story-based consumer engagement: a conceptual framework 204 Laurence Dessart and Valentina Pitardi 10 Personality-based consumer engagement styles: conceptualization, research propositions and implications 224 Linda D. Hollebeek, Jamid Ul Islam, Keith Macky, Takashi Taguchi, Carolyn Costley and Dale Smith 11 Practices, engagement, and service systems as a holistic perspective on technological actors 245 Jennifer Chandler PART III CUSTOMER ENGAGEMENT AND ORGANIZATIONAL PERFORMANCE Introduction: customer engagement and organizational performance: a financial perspective 259 Bobby J. Calder 12 Review of engagement drivers for an instrument to measure customer engagement marketing strategy 271 Shiri Vivek, Cynthia Kazanis and Ingita Jain 13 Positively and negatively valenced customer engagement: the constructs and their organizational consequences 291 Julia Marbach, Niloofar Borghei Razavi, Cristiana R. Lages and Linda D. Hollebeek 14 Customer engagement and organizational performance: a service-dominant logic perspective 311 Civilai Leckie, Munyaradzi W. Nyadzayo and Lester W. Johnson 15 Leveraging user-generated content: a visual case analysis of Contiki’s brand co-creation campaign 329 Robyn Ouschan, Jay Turkington and Julie Napoli 16 A web site engagement measurement for digital marketers 358 Antonio Hyder and Otto Regalado-Pez.a 17 Temporality of customer engagement in service innovation: a theoretical model 376 Amela Karahasanović, Linda D. Hollebeek, Dimitra Chasanidou and Calin Gurau PART IV CUSTOMER ENGAGEMENT AND NETWORKED ENVIRONMENTS Introduction: value creation and co-creation within networks 391 Sharon E. Beatty 18 The impact of customer engagement behaviors and majority/minority information on the use of online reviews 402 Thomas L. Baker, Paul Fombelle, Clay Voorhees, Kristina K. Lindsey Hall and Blake Runnalls 19 Sharing uncertainty across organizations: service capital and customer engagement for realizing nonownership value 423 Michael Ehret and Jochen Wirtz 20 Connections and interactions: an engagement perspective on customer networks 441 Kim A. Johnston and Anne B. Lane 21 The role of consumer engagement in recovering online service failures: an application of service-dominant logic 456 Jamid Ul Islam, Zillur Rahman and Linda D. Hollebeek 22 Conceptualizing health consumer engagement: an extended framework of resource integration, co-creation and engagement 470 Kara Burns and Sven Tuzovic Index 493

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Book SynopsisOffering a novel view on morality in consumption, this book creatively examines how the seven deadly sins - pride, greed, lust, gluttony, envy, wrath, and sloth - are embodied in contemporary consumer society. Each of the seven chapters summarizes previous literature of the sins across disciplinary boundaries, and explores how consumption is likely to change in the future.The sins are presented as social, historical, cultural and political constructs, relying on the underlying assumptions of cultural consumer research. Each is elaborated on within particular consumption and marketing-related spheres, including advertising, retail environment, convenience food consumption, poverty, and ethical consumption. Consequently, the book provides a new way to understand contemporary consumer culture. Although beginning with the dark notions of sinfulness, the authors conclude with a hopeful tone for positive transformations in consumption.This fascinating book will be of significant interest to consumer researchers and post-graduate students studying the effects of consumption in social science disciplines, including marketing, business and sociology. Contributors include: L. Alhonnoro, P. Berg, P. Borisov, J. Gummerus, K. Hellén, A. Huuhka, M.-M. Jaskari, H. Kauppinen-Räisänen, P. Laaksonen, H. Leipämaa-Leskinen, H.T. Luomala, A. Norrgrann, C. Rodríguez Santos, J. Sihvonen, H. Syrjälä, M. Sääksjärvi, L.L.M. Turunen, C. von KoskullTrade Review'This anthology is a theoretically innovative study of the seven deadly sins in contemporary consumer culture. It is a much wanted in-depth understanding of the sins' emergence, meanings and consequences in consumer culture that allow us to realize their complexity and the importance of considering both micro, mezzo and macro/supra levels as well as reciprocal interactions in-between. The book offers an important reflection of the ambiguous interpretations of the seven deadly sins in today's consumer culture and is both an intriguing and challenging endeavour.' --Karin M. Ekstroem, University of Boras, Sweden'Seven Deadly Sins in Consumption is an intellectually inspiring and fun scholarly account of the fundamental desires and emotions that drive us in contemporary consumer culture - an excellent example of the scholarship and exceptional creativity of the community that is now known as the Vaasa School of Consumer Research.' --Johanna Moisander, Aalto University School of Business, Finland'Versions of the seven deadly sins have haunted consumption for thousands of years. Losing some of their former religious sting, they have become sins against the environment, equality, and humility in an age of self-promotion. Drawing on multiple theoretical and methodological perspectives, this engaging volume brings fresh force to each vice.' --Russell Belk, York University, CanadaTable of ContentsContents: Introduction Henna Syrjälä and Hanna Leipämaa-Leskinen 1. PRIDE Silenced pride in scarce consumption Hanna Leipämaa-Leskinen, Henna Syrjälä and Pirjo Laaksonen 2. GREED Multilevel study of greed in marketing students’ consumption Minna-Maarit Jaskari, Päivi Borisov and Henna Syrjälä 3. LUST Sex Sells? Lust in fashion magazine advertising Jenniina Sihvonen, Linda Lisa Maria Turunen and Carmen Rodriguez-Santos 4. GLUTTONY No taste without the waste? Gluttony in bakery product retailing Lotta Alhonnoro and Anu Norrgrann 5. ENVY Narcissistic human traits predicting benign and malicious envy Katarina Hellén, Maria Sääksjärvi and Hannele Kauppinen-Räisänen 6. WRATH Wrath in consumer oppositional activism Catharina von Koskull, Petra Berg and Johanna Gummerus 7. SLOTH Conceptualizing the experience sloth in the convenience seeking consumption Ari Huuhka and Harri Luomala Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Evaluating achievements, challenges and future avenues for research, this book explores how new dimensions of knowledge and practice contest, reshape and advance traditional understandings of sustainable consumption governance. By questioning existing academic discourse and advocating collective solutions, up-and-coming and established scholars help readers to understand diverse governance processes through a wide variety of topics. These range from consumption impacts, the circular and sharing economy, sustainable business models, consumer behaviour and work time, to understanding the role of new actors such as prosumers and city governments. The research agenda supports transformative system changes to a more sustainable society. Policy makers at international, national and local levels will benefit from the practical advice offered and forward-thinking policy suggestions. It will also be a timely read for scholars of sustainability studies, sociology of consumption, political economy and political ecology, human geography, wellbeing, environment studies and human ecology looking to gain a more well-rounded understanding of the topic.Trade Review'How can we ensure a sustainable and just way of life for the Earth's inhabitants now and into the future? This important and authoritative collection pulls no punches when setting out the scale and complexity of the task ahead. Instead it rallies with optimism and hope around the grand challenge facing this generation. This book will energise, inspire and provoke in equal measures, and is a touchstone for researchers of the future.' --Gill Seyfang, University of East Anglia, UK'This book has a fresh and challenging conceptualization of sustainable consumption governance. Leading scholars provide a powerful framing of a highly needed research agenda; which is necessary to support urgently needed action to curb consumption and promote sustainable lifestyles and livelihoods. Systemic transformations and degrowing the throw-away economy are urgently needed; and books like this may help to frame a common approach.' --Philip J. Vergragt, Delft University of Technology, the Netherlands, and Founding Executive Board member, Sustainable Consumption Research and Action Initiative (SCORAI)Table of ContentsContents: Part I Introduction I. Towards a Research Agenda for Sustainable Consumption Governance Oksana Mont Part II Pre-conditions for sustainable consumption governance 2. Why only strong sustainable consumption governance will make a difference Sylvia Lorek and Doris Fuchs 3. Growth strategies and consumption patterns in transition: From Fordism to finance-driven capitalism Max Koch 4. Quantifying environmental impacts of consumption – Implications for governance Arnold Tukker 5. Challenges and research needs in evaluating the sustainability impacts of the sharing economy using input-output analysis Andrius Plepys and Jagdeep Singh Part III Alternative systems of provisioning and consuming 6. The role of business models for sustainable consumption: A pattern approach Florian Lüdeke-Freund, Tobias Froese and Stefan Schaltegger 7. An exploration of the significance of prosumption for sustainable consumption and its implications for sustainable consumption governance Matthias Lehner 8. Putting the sharing economy into perspective Koen Frenken and Juliet Schor Part IV Policies and alternative governors of sustainable consumption 9. It is never too late to give up, or is it? Revisiting policies for sustainable consumption Carl Dalhammar 10. Editing out unsustainability from consumption: From information provision to nudging and social practice theory Eva Heiskanen and Senja Laakso 11. The role of local governments in governing sustainable consumption and sharing cities Jenny Palm, Nora Smedby and Kes McCormick 12. From worktime reduction to a post-work future: Implications for sustainable consumption governance Maurie J. Cohen Index

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Book SynopsisRefiguring Identity in Corporate Times is aimed as a response to the narcissistic life-strategies promoted by the marketplace. It introduces an identity model that ensures a more inclusive, ethical, and authentic way of living ones own life-script. We live in a culture that requires us to create our own self-interpretation. Claiming to assist us in this mission are self-professed experts and the public media that offer life-strategies for adoption, to which it is all too easy to conform to in hyper-capitalized and consumerist societies. Among the most popular are fashion, entrepreneurship, travel, fitness, and self-spirituality, which are designed by corporate companies for instant appeal and feelgood results, expressing the consumerist religion of hedonistic narcissism and status. The possibility of an alternative identity for todays society that is based on the experience of conscience, sees our self-realization as intimately related to care for others and the advancement of political and civic institutions. To aspire for this identity model is to move from the distorted values of commercial life-strategies to five virtues. The virtues enable us to attune to what is singularly foreign in any experience, signalling ways how our worldview can become more inclusive, ethical, and insightful in its comprehension of existence. This key reading in Identity Studies provides insight into the psychology and behaviour endorsed by consumer culture; charts out a new understanding of virtue ethics; and promotes life-choices that steers consumers away from conformity in its capacity to stimulate the creation of a personal and authentic vision of life that involves others and societal institutions.

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Book SynopsisOffering a critical approach to digital marketing strategies, this innovative book introduces the ‘phygital’, a new ecosystem that creates a continuum between physical and digital settings to aid the design of successful customer experiences. Combining theory with practical case studies, it provides a timely prediction of the evolution of customer experience and effective means of brand communication in an increasingly phygital era.Delineating how digital and physical experiences differ, this book characterizes the role of digital, AI, and extended reality technologies in creating successful and engaging phygital experiences and the customer values they engender. Chapters identify the underlying mechanisms for designing a compelling phygital customer experience and how it is enhanced by digital tools, devices, immersive technologies, chatbots, AI, and robotics. The book concludes by addressing how these technologies can help businesses create the ultimate brand experience in a phygital-driven context by rethinking their strategies and tools.Providing new market research tools and frameworks to better understand digital transformation, this book will prove vital to practitioners, students, and marketing scholars. Advising how to design compelling customer experiences that connect physical and digital settings, it will also prove a valuable resource to a vast range of businesses and consultants.Trade Review'A must read for anyone interested in understanding the present and the future of the digital customer experience. With an eye on new technologies and experiential marketing, Dr. Batat provides compelling arguments and frameworks to understand the “phygital” experience, a third reality of the customer experience.' -- Paula Peter, San Diego State University, USTable of ContentsContents: Introduction to Strategies for the Digital Customer Experience PART I CUSTOMER EXPERIENCE IN PHYSICAL, DIGITAL, AND PHYGITAL SETTINGS 1. Customer experience: the new holy grail for businesses 2. When customer experience encounters digital technologies 3. How does phygital humanize customer experience and create a continuum linking physical and digital settings? PART II DIGITAL DEVICES AND TOOLS TO GET PHYGITAL WITH CUSTOMERS 4. Phygital customer experience strategy enabled by extended reality technology (ERT) 5. Phygital customer experience strategy enabled by robotics and artificial intelligence (AI) 6. Phygital customer experience strategy enabled by the Internet of Things (IoT) and connected objects 7. Phygital customer experience strategy enabled by gamification 8. Phygital customer experience strategy enabled by online 3-D printing platforms PART III STRATEGIES FOR SUCCESSFUL PHYGITAL CUSTOMER EXPERIENCE DESIGN 9. The death of the traditional marketing mix (7Ps) and the rise of the experiential marketing mix (7Es) 10. Immersive research methods to study customer experience in the phygital era: from big data to “smart data” 11. Experiential Design Thinking (EXDT): a new tool to create innovative phygital experiences for consumer well-being 12. A holistic disruption strategy to create unique customer experiences in the phygital era Concluding remarks References Index

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Book Synopsis'Tourist Behaviour: The Essential Companion edited by Philip L. Pearce is an indispensable resource for courses on consumer behaviour in tourism and for all serious scholars in the field. The structure of the book is unique in following the entire consumer journey from ''dreaming and longing'' to ''returning home''. Pearce, the preeminent scholar and author on tourist behaviour, has produced another brilliant work together with an impressive list of contributing authors.' - Alastair Morrison, Purdue University, US Comprehensive and accessible, this Companion offers a thorough investigation into both traditional and fresh topics in tourist behaviour and experience. Arranged chronologically, the chapters examine tourist experience from the very idea of a tourist visit to the aftermath of returning home. With contributions from leading experts and emerging scholars across the globe, this Companion establishes the importance of studying tourist behaviour. Innovative topics including packing and preparation, dreaming and longing for trips, and memory are explored in detail. The book incorporates a selection of illustrative key case studies to ensure that it is highly accessible and readable to a range of audiences, while ensuring academic rigour. It examines both positive and negative impacts of the tourist experience on tourists themselves and the communities and environments they visit. The concluding chapter includes a vision for how tourism and sustainable development goals can be integrated to maximise the benefits of tourist behaviour and experience. Students and researchers of tourism and sustainability will greatly benefit from the research directions and suggestions indicated in each chapter of the book. This timely Companion will also prove to be a valuable resource for stakeholders looking to improve and expand upon the tourist experience.Trade Review'We're often told that travel broadens the mind. If that were ever in doubt, we can be certain that this superb volume will broaden, as well as deepen, our understanding of tourism!' --From the Foreword by Peter Collett, University of Oxford, UK'A sound understanding of tourist behavior is fundamental to maximizing the benefits of tourism for all stakeholders. The substantial benefit of this text is that it explores tourist behavior from diverse perspectives, not just the marketing perspective that is the sole focus of so many other texts.' --Leo Jago, University of Surrey, UK'The opening chapter - are tourists interesting? - demands and merits the reader's attention. Pearce's splendid narrative structure then propels readers on a fascinating journey, prompting reflection and then insight. The momentum continues unabated into the final chapter - searching for what is important. This is truly artful scholarship - an invaluable contribution.' --Brian King, the Hong Kong Polytechnic UniversityTable of ContentsContents: 1. Are tourists interesting? Philip L. Pearce 2. Dreaming and longing Philip L. Pearce 3. Deciding and Choosing Anja Hergesell, Larry Dwyer and Deborah Edwards 4. Packing and Preparing Chiemi Yagi and John R. Pearce 5. Getting around Mao-Ying Wu and Philip L. Pearce 6. Communicating and Interacting Ingvild H. Blomstervik and Nina K. Prebensen 7. Sleeping and Staying Hera Oktadiana 8. Consuming food and drinks C. Michael Hall 9. Co-creating good times Hyelin (Lina) Kim, Zihui Ma and Muzaffer Uysal 10. Browsing and Shopping Antonia Correia and Metin Kozak 11. Taking photographs Philip L. Pearce 12. Interacting with wild animals Erik Cohen 13. Visiting Attractions Junjie Wen 14. Joining the crowd Jillian M. Rickly 15. Behaving badly Philip L. Pearce 16. Behaving altruistically Stephen Wearing, Matthew McDonald,Truc Ha Thanh Nguyen and Joshua D. Bernstein 17. Remembering Samira Zare 18. Well-being Abbas Alizadeh and Sebastian Filep 19. Returning Home Anja Pabel 20. Searching … for what is important Daniel R. Fesenmaier and Philip L. Pearce Index

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Book SynopsisCustomer engagement is now a critical research priority in contemporary marketing. In this Handbook, a cadre of international scholars offer an overview of current research on this rapidly growing field of study. Providing vital insights into current theoretical and practical treatments of customer engagement, chapters engage with a broad cross-section of state-of-the-art research. Covering the importance of customer engagement in broader marketing practices, conceptual relationships, organizational performance and networks, this Handbook grapples with both conceptual and empirical research to offer insight into current and rapidly emerging research issues. Featuring a broad theoretical scope, this Handbook attends to a rapidly growing international community of researchers in customer engagement. Scholars from related fields, including management, economics and sociology will also benefit from the range of applications of customer engagement research. This book is also crucial for marketing managers looking to improve and refine marketing environments. Contributors include: T.L. Baker, S.E. Beatty, R.N. Bolton, K. Burns, B.J. Calder, J.D. Chandler, D. Chasanidou, C. Costley, D. Cox, K. de Ruyter, L. Dessart, M. Ehret, A. Fjuk, P.W. Fombelle, D. Grewal, C. Gurau, K.L. Hall, W. Hammedi, M. Hammerschmidt, B. Henkens, L.D. Hollebeek, A. Hyder, J.U. Islam, I. Jain, L.W. Johnson, K. Johnston, A. Karahasanovi , C. Kazanis, D.I. Keeling, S.J. Kim, V. Kumar, C.R. Lages, A. Lane, C. Leckie, T. LeClercq, S. Leroi-Werelds, K. Macky, E.C. Malthouse, J. Marbach, E. Maslowska, J. Napoli, D. Novikova, M. Nyadzayo, R. Ouschan, V. Pitardi, I. Poncin, N. Puccinelli, Z. Rahman, N.B. Razavi, O. Regalado-Pezúa, A.L. Roggeveen, B. Runnalls, T.P. Scholdra, E.B. Schweiger, N. Sivertstol, D.E. Sprott, S. Streukens, T. Taguchi, J. Turkington, S. Tuzovic, A. van Riel, K. Verleye, N. Vijverman, V. Viswanathan, S.D. Vivek, C.M. Voorhees, W.H. Weiger, J. WirtzTrade Review'This is an excellent compilation of perspectives and empirical insight on customer engagement from a global list of scholars. The chapters provide insight into the psychological and sociological theories underlying consumer engagement. They are relevant to both practicing managers as they design effect customer engagement marketing initiatives and academic researchers as they work to understand this new and emerging phenomenon. It is an interesting read on a topic that continues to gain importance in marketing strategy.' --Colleen M. Harmeling, Florida State University, US'In the Handbook of Research on Customer Engagement, researchers from around the globe come together to examine a variety of emerging and innovative topics on customer engagement. Cutting across issues related to marketing practice, theory development, firm performance, and networked environments, the set of collated papers will be useful not only to academics who study engagement, but also to business practitioners who aim to better engage their customers.' --Robert W. Palmatier, University of Washington, US'The Handbook of Research on Customer Engagement addresses cutting-edge customer engagement (CE) issues and offers insight into its applications across different contexts. It includes contributions from globally renowned academics in the field and as such, should not be missed by any scholar or manager wishing to better understand or leverage CE. This title comes highly recommended.' --Moira Clark, Henley Business School, University of Reading, UKTable of ContentsContents: Introduction to the Handbook of Research on Customer Engagement 1 Linda D. Hollebeek and David E. Sprott PART I CUSTOMER ENGAGEMENT AND MARKETING PRACTICE Introduction: customer engagement and marketing practice 4 V. Kumar 1 Engagement-to-value (E2V): an empirical case study 20 Debbie Isobel Keeling, Ko de Ruyter and David Cox 2 Boosting customer engagement through gamification: a customer engagement marketing approach 35 Sandra Streukens, Allard van Riel, Daria Novikova and Sara Leroi-Werelds 3 Applying design thinking to innovate, validate, and implement new digital services 55 Nj.l Sivertst.l and Annita Fjuk 4 Online reviews as customers’ dialogues with and about brands 76 Ewa Maslowska, Su Jung Kim, Edward C. Malthouse and Vijay Viswanathan 5 Engagement and technology as key enablers for a circular economy 97 Nicholas Vijverman, Bieke Henkens and Katrien Verleye PART II CUSTOMER ENGAGEMENT CONCEPTUALIZATION AND CONCEPTUAL RELATIONSHIPS Introduction: the evolution of conceptual work on customer engagement 114 Ruth N. Bolton 6 How in-store retail and service atmosphere create customer engagement 126 Elisa B. Schweiger, Anne L. Roggeveen, Dhruv Grewal and Nancy M. Puccinelli 7 Customer engagement: the role of gamification 164 Wafa Hammedi, Thomas Leclercq and Ingrid Poncin 8 Giving or receiving in social media: can content marketing simultaneously drive productive and consumptive engagement? 186 Welf H. Weiger, Maik Hammerschmidt and Thomas P. Scholdra 9 Story-based consumer engagement: a conceptual framework 204 Laurence Dessart and Valentina Pitardi 10 Personality-based consumer engagement styles: conceptualization, research propositions and implications 224 Linda D. Hollebeek, Jamid Ul Islam, Keith Macky, Takashi Taguchi, Carolyn Costley and Dale Smith 11 Practices, engagement, and service systems as a holistic perspective on technological actors 245 Jennifer Chandler PART III CUSTOMER ENGAGEMENT AND ORGANIZATIONAL PERFORMANCE Introduction: customer engagement and organizational performance: a financial perspective 259 Bobby J. Calder 12 Review of engagement drivers for an instrument to measure customer engagement marketing strategy 271 Shiri Vivek, Cynthia Kazanis and Ingita Jain 13 Positively and negatively valenced customer engagement: the constructs and their organizational consequences 291 Julia Marbach, Niloofar Borghei Razavi, Cristiana R. Lages and Linda D. Hollebeek 14 Customer engagement and organizational performance: a service-dominant logic perspective 311 Civilai Leckie, Munyaradzi W. Nyadzayo and Lester W. Johnson 15 Leveraging user-generated content: a visual case analysis of Contiki’s brand co-creation campaign 329 Robyn Ouschan, Jay Turkington and Julie Napoli 16 A web site engagement measurement for digital marketers 358 Antonio Hyder and Otto Regalado-Pez.a 17 Temporality of customer engagement in service innovation: a theoretical model 376 Amela Karahasanović, Linda D. Hollebeek, Dimitra Chasanidou and Calin Gurau PART IV CUSTOMER ENGAGEMENT AND NETWORKED ENVIRONMENTS Introduction: value creation and co-creation within networks 391 Sharon E. Beatty 18 The impact of customer engagement behaviors and majority/minority information on the use of online reviews 402 Thomas L. Baker, Paul Fombelle, Clay Voorhees, Kristina K. Lindsey Hall and Blake Runnalls 19 Sharing uncertainty across organizations: service capital and customer engagement for realizing nonownership value 423 Michael Ehret and Jochen Wirtz 20 Connections and interactions: an engagement perspective on customer networks 441 Kim A. Johnston and Anne B. Lane 21 The role of consumer engagement in recovering online service failures: an application of service-dominant logic 456 Jamid Ul Islam, Zillur Rahman and Linda D. Hollebeek 22 Conceptualizing health consumer engagement: an extended framework of resource integration, co-creation and engagement 470 Kara Burns and Sven Tuzovic Index 493

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Book SynopsisContemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by integrating the tourist/customer experience in its development while also considering the role of tourism stakeholders. Embracing the extremities of Customer Experience (CX) and studying its multiple sides through innovative methodological and conceptual frameworks, the volume also provides an in-depth literature review of CX and discusses vital related concepts as the case of consumer value. Contemporary Approaches Studying Customer Experience in Tourism Research also explores the adoption and the implementation of approaches to managing and marketing customer experiences across varied tourism contexts, with an emphasis on revisited interpretive, behavioral, and organizational approaches, highlighting the power of combining qualitative techniques to draw the complexity of the consumption experience. Also laid out are new analytical frameworks related to studying memorable tourist experiences in both digital and offline tourism journeys have attributed a broader consideration of the consumption experience in tourism research.Table of ContentsPART I. THEORETICAL FOUNDATIONS Chapter 1. Re-addressing the Consumption Experience, Customer Experience and Consumer Value : A Happy Marriage Blessed by Introspective Approach in Tourism field; Dhouha Jaziri and Raouf Ahmad Rather Chapter 2. Customer Experience in Tourism and Hospitality: What do we know and what should we know? Insights from a Bibliometric Analysis; Mohsin Abdur Rehman, Eeva-Liisa Oikarinen, and Mari Juntunen PART II. METHODOLOGICAL DEVELOPMENT - FROM INTERPRETIVE, INTEGRATIVE TO ORGANIZATIONAL APPROACHES STUDYING CX Chapter 3. Calling on Autohermeneutic Phenomenology to delve into the deeper levels of Experience; Yasin Sahhar, Raymond Loohuis, and Jörg Henseler Chapter 4. A Netnographic Approach on Cyber -Customer Experience in Online Visitor Attractions; Narjess Aloui and Imen Sdiri Chapter 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues; Maksim Godovykh Chapter 6. Customer Experiential Knowledge-Process Competence in driving Experience-based Innovation: An Ethnography Lens in Well-being Tourism; Dhouha Jaziri and Raouf Ahmad Rather Chapter 7. The EA-Approach; A Customer-Centered Management System to Produce, Manage and Assess Relevant Experiences for the Hospitality and Tourism Industry; Mats Carlbäck PART III. A PROCESS VIEW OF CX THROUGH TOURISM JOURNEY AND MEMORABLE TOURISM EXPERIENCE Chapter 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli with Service-Dominant Logic; Nila Armelia Windasari, Halim Budi Santoso, and Jyun-Cheng Wang Chapter 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample; Suat Akyürek and Özcan Özdemir PART IV. NOMOLOGICAL NETWORK OF CX ACROSS TOURISM TYPES Chapter 10. How to engage young adults in contemporary arts? A Reflection on the Aesthetic Experience and its impact on Cultural Tourism; Elena Proietti and Michela Addis Chapter 11. Film-Induced Tourism: A Consumer Perspective; Omid Oshriyeh and Antonella Capriello Chapter 12. The Power of Price and Quality to explain Customer Satisfaction through Spatial Analysis; María Illescas Manzano, Sergio Martínez Puertas, and Manuel Sánchez Pérez Chapter 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism during Crises; Raouf Ahmad Rather and Dhouha Jaziri

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Book SynopsisThe Mindful Tourist presents the first comprehensive theoretical perspective on mindfulness in contemporary tourist experiences. This innovative new study is based on the detailed exploration of mindful consumer behaviour and draws on insights from new cases of mindful tourism experiences, examining the potential for broader uptake across the industry. Examining the foundations of meditative mindfulness practices, mindfulness and tourism, the mindful tourism experience, and transformational power of mindful tourism experiences, The Mindful Tourist: The Power of Presence in Tourism explores key themes and issues, including the drivers of mindfulness in the tourism domain, the commodification of mindfulness, mindfulness and sustainability, and mindful tourist experiences being assisted through technology.Table of ContentsChapter 1. Introduction Chapter 2. Foundations of Meditative Mindfulness Chapter 3. Mindfulness and Tourism Chapter 4. Exploration of the Mindful Tourism Experience Chapter 5. Transformational Power of Mindful Tourism Experiences Chapter 6. Conclusion

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Book SynopsisAn Open Access edition of this book will be available on the Liverpool University Press website and the OAPEN library.Since its invention, the automobile has been systematically ‘consumed’, to become part of the fabric of twentieth- and twenty-first-century society, its impact and perception making the car an accurate gauge of changing cultural norms and values. As it grew in popularity, the automobile conditioned the very texture of modern life, and the particularly car-centred society of contemporary France is an especially apt locus for examination. The ubiquity of the automobile across all social strata provides us with a defined lens through which to examine the evolution of French society in the modern and post-modern eras. Taking the Second World War as a pivotal moment in recent French history, this book demonstrates how the automobile was both consumed and fetishized in distinct ways before and after this conflict. The ways in which society evolved from the pre- to the post-war period allow us to view French culture through the prism of the automobile as it embodied technological and social progress in twentieth-century France. The present volume seeks to explore and interrogate the processes of representation and mediation inherent in the evolving patterns of automobile consumption, and their subsequent impacts on local and national identity, framed by a detailed case study centred on France from the late-nineteenth century to the oil crisis of the early 1970s.Trade Review“The definitive statement in English on the post-war history of automobiles in France. This book will greatly appeal to historians and cultural studies practitioners dealing with modern France, as well as interdisciplinary scholars of automobility and those working in the cultural history of transportation and technology.”David Inglis, University of HelsinkiTable of ContentsIntroductionChapter 1Theorizing the car as a fetishized commodityChapter 2Motor Sport in France: Commodifying the CarChapter 3An Object of Desire: Early 20th-Century Representations of the CarChapter 4Vers le Midi: The Automobile Discovered and as a Vehicle of DiscoveryChapter 5Three Ages of the Car in French Post-War MagazinesChapter 6Evolving Critiques of the CarConclusionBibliography

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Book SynopsisProviding an overview of current research and empirical applications, this Handbook serves as an authoritative and comprehensive guide to customer engagement in the tourism industry. Addressing important challenges, contributions from a global range of scholars explore an array of strategic and tactical issues including understanding and managing customer engagement as well as the metrics for capturing, measuring and implementing engagement methods.Covering the significance of customer engagement in broader tourism marketing practices, this book highlights the current emerging issues in the field and applications across different contexts and sectors. With practical applications of concepts through case studies pre-, during and post-COVID-19 pandemic, it develops a rich narrative around customer engagement in evolving technological environments. Chapters further forecast potential developments in the field in the wake of current issues and challenges.This will be a crucial read for students and scholars of business management, economics and geography, particularly those focusing on marketing and tourism and hospitality management. The practical guidance offered will also make this helpful for policy makers, planners, marketers and managers in the tourism industry.Trade Review‘This is a “must read” source for researchers, teachers and practitioners in the field of customer engagement. It includes strong chapters on important topics related to customer engagement co-authored by leading scholars globally.’ -- Fevzi Okumus, University of Central Florida, US‘This edited book written by prominent scholars from 18 countries, offers significant contributions to advance knowledge and provides recommendations for practitioners. Including chapters addressing the theoretical underpinnings, conceptualization and measurement of customer engagement, it highlights both positive and negative customer engagement and behavior, and investigates antecedents and consequences of CE, making this book a rich resource for researchers, postgraduate students, academics and practitioners. It is a must-have and must-read book.’ -- S. Mostafa Rasoolimanesh, Taylor's University, Malaysia'In the Handbook of Customer Engagement in Tourism Marketing, scholars from around the globe collaborate to explore a range of innovative/emerging themes on customer engagement (CE). Cutting-edge research issues relating to tourism and marketing practice, theory development, metrics/firm performance, and conceptual relationships, the set of collated chapters would be helpful not merely to academics who study CE, but also to tourism/marketing practitioners and policy makers wishing to better leverage and understand CE. This title is highly recommended.’ -- Dimitrios Buhalis, Bournemouth University, UKTable of ContentsContents: Preface xxi Introduction to the Handbook of Customer Engagement in Tourism Marketing xxv 1 Customer engagement in tourism and hospitality research 1 Raouf Ahmad Rather, Haywantee Ramkissoon, Linda D. Hollebeek, and Sandra Maria Correia Loureiro 2 Positive and negative customer engagement in the tourism industry: should these constructs be studied separately? 25 Jenely Dayana Villamediana-Pedrosa, Natalia Vila-López, Inés Küster-Boluda, and Diana Kolbe 3 Negative customer engagement behavior in online social networks: understanding the nuance 43 Matthew Alexander and Jaylan Azer 4 Customer engagement conceptualization and conceptual links 56 Shuyue Huang 5 Measuring the value of customer engagement metrics 73 Adele D. Berndt and Daniel J. Petzer 6 Promotion of urban tourism: an analysis of customer engagement on Instagram in two Spanish cities 86 Juan Tugores-Ques, María Bonilla-Quijada and Joan Ripoll-i-Alcon 7 Connecting the dots between customer-perceived value of travel vlogs and Generation Z travel intention: the mediating role of online customer engagement 99 Yangyang Jiang, Xiya Zhang, M. S. Balaji and Tenghao Wang 8 The influence of customer engagement on destination loyalty from a destination marketing organisation perspective 115 Catarina Calisto de Freitas, Ricardo Godinho Bilro, and Susana Henriques Marques 9 Tourists’ affective, cognitive, and behavioral engagement through destination brand reputation 129 Raouf Ahmad Rather and Farhat Amin 10 Customer engagement and employee engagement, two sides of a coin: intellectual structures using bibliometric analysis 142 Mohsin Abdur Rehman, Zuhair Abbas, Raouf Ahmad Rather, Maroof Khalil, and Shoaib Muhammad 11 Customer engagement and trust: the moderating role of age and gender 158 Imran Khan and Mobin Fatma 12 The impact of virtual reality on customer engagement in tourism marketing: do age, gender and buyer readiness matter? 170 Kim Willems and Malaika Brengman 13 Customer engagement in evolving technological environments 187 Carlos Flavián and Sergio Barta 14 Consumer engagement in tourism-based images on social networking sites and behavioral intention to visit a destination 201 Khalil Hussain, Amir Zaib Abbasi, Muddasar Ghani Khwaja, and Ting Ding Hooi 15 Cross-cultural co-creation of a tourist site: the emic and etic makings 218 Young-Sook Lee, Line Mathisen and Siri Ulfsdatter Søreng 16 Customer experience and revisit intention: implications of redesigning hospitality services through technological innovations and servicescape reorganisation 231 Erisher Woyo 17 Eliciting tourists’ commitment through tourist engagement: evidence from the tourism destination industry 246 Raouf Ahmad Rather and Farhat Amin 18 Impact of COVID-19 on tourism customer engagement: a cross-destination comparison 261 Jesús Cambra-Fierro, María Fuentes-Blasco, Lily (Xuehui) Gao, María Eugenia López-Pérez and Iguácel Melero-Polo 19 Customer engagement in the tourism industry at the time of COVID-19: an exploratory study 278 Francesca Cabiddu, Ludovica Moi, and Gianluca Pusceddu 20 From communication to customer engagement: insights from a tourist destination before and during COVID-19 291 Jesús Cambra-Fierro, María Fuentes-Blasco, Lily (Xuehui) Gao and Iguácel Melero-Polo 21 Post-COVID-19-based customer engagement creation and contributions in tourism and hospitality social media: an integrative framework and future research directions 312 Raouf Ahmad Rather, Khalid Mehmood, Tareq Rasul, Lisa Cain, and Huda Khan 22 Conclusion: revisiting customer engagement and scope for future research 330 Raouf Ahmad Rather Index

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Book SynopsisWellness has become synonymous with yoga, meditation, and other forms of self-care. Over the past 60 years, what began as an alternative to mainstream medicine has coalesced with consumer culture and has been commercialised to such an extent that the term is now synonymous with an industry of exclusive products and services. This book traces the emergence of wellness culture as a countercultural movement to a trillion-dollar industry, examining the social, economic and political conditions that enabled wellness to assume mainstream cultural significance. It explores the role of the internet in making wellness more accessible to consumers, while simultaneously questioning who wields influence in these digital spaces. A must read for anyone interested in learning about wellness and its online penetration, Wellness Culture offers an in-depth yet accessible examination of how wellness has been weaponised during the COVID-19 pandemic to spread medical misinformation, conspiratorial thinking and political extremism.Table of ContentsChapter 1. What is Wellness Culture? Chapter 2. The Countercultural Origins of Wellness Culture Chapter 3. From the Wellness Movement to the Wellness Industry Chapter 4. Wellness Gurus, Internet Celebrities and Influencers Chapter 5. Wellness as a Gateway to Misinformation, Disinformation and Conspiracy Chapter 6. The Future of Wellness as a Cultural Pursuit

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Book SynopsisPeople hunting monkeys in the jungle once devised a simple yet effective trap: When the creature found a banana in a large jar with a narrow neck, it would plunge its paw in to retrieve it. But it couldn’t let go. And unless the monkey released the banana, it was stuck. We are, of course, the stuck monkey, paralysed by our modern lifestyles and consumer habits: our constant stream of online shopping deliveries, our compulsive dependence on digital devices, our obsession with our pets. These addictions, as small and harmless as they may seem, are quietly destroying the planet. And the eco-friendly alternatives that alleviate our guilt are often not much better. In Stuck Monkey, James Hamilton-Paterson uncovers the truth behind the everyday habits fuelling the climate crisis. Drawing on eye-opening research and shocking statistics, he mercilessly dissects a wide spectrum of modern life: pets, gardening, sports, vehicles, fashion, wellness, holidays, and more. Ferociously unflinching and intelligent, this book will make you think twice about the ‘innocent’ habits we often take for granted.Trade ReviewA marvellous, anecdote-packed mix of head-on and sideways takes on how corporate, personal and collective actions are trashing the planet and bringing about a climate and ecological emergency ... I would defy anyone to read this excellent book and not be forced into taking a long, hard look at how they live their life, and then take urgent steps to change it. * Professor Bill McGuire *A highly original and lucid portrayal of the eco-catastrophe we face ... throughout, Hamilton-Paterson's mordant humour offers some solace * Literary Review *Not an easy read, but a timely one, which cuts through a lot of nonsense * Saga Magazine *PRAISE FOR JAMES HAMILTON-PATERSON: 'A superb book, not only meticulously researched but also supremely readable' - Daily Mail 'A terrific story, told with tremendous relish, elegance and attention to detail' * Sunday Times *

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Book SynopsisPeople hunting monkeys in the jungle once devised a simple yet effective trap: When the creature found a banana in a large jar with a narrow neck, it would plunge its paw in to retrieve it. But it couldn''t let go. And unless the monkey released the banana, it was stuck.We are, of course, the stuck monkey, paralysed by our modern lifestyles and consumer habits: our constant stream of online shopping deliveries, our compulsive dependence on digital devices, our obsession with our pets. These addictions, as small and harmless as they may seem, are quietly destroying the planet. And the eco-friendly alternatives that alleviate our guilt are often not much better.In Stuck Monkey, James Hamilton-Paterson uncovers the truth behind the everyday habits fuelling the climate crisis. Drawing on eye-opening research and shocking statistics, he mercilessly dissects a wide spectrum of modern life: pets, gardening, sports, vehicles, fashion, wellness, holidays, and mo

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.With contributions from an international range of active researchers, this Research Agenda provides a timely literature review on core topics related to consumer financial behavior. Chapters cover financial management behavior, desirable financial behavior and any financial behavior that helps improve financial wellbeing.The Research Agenda is split into two parts, first covering determinants of financial behavior and then outcomes. Top scholars in the field explore a broad range of determinants, including financial literacy, education, socialization, access, technology, retirement policies, trading and investment, and neuroscience. The book moves on to explore financial capability, wellbeing, fragility and vulnerability, offering a comprehensive examination of the topic.Economics and financial behavior researchers and students will benefit from the thorough and incisive literature reviews in this Research Agenda. It will also be a valuable resource for business practitioners looking for an up-to-date insight on research in the field.Trade Review‘This book is a delightful guide and an upfront review of the economic and behavioral approach to how people manage their finances. It is a collection of the most recent findings for those who seek to acquire new knowledge on consumer financial literacy and financial technology. The book makes significant scientific contributions to the current literature.’ -- Sisira Colombage, Federation University Australia, AustraliaTable of ContentsContents: Acknowledgments of the reviewers xvii 1 Introduction to A Research Agenda for Consumer Financial Behavior 1 Jing Jian Xiao and Satish Kumar PART I DETERMINANTS OF FINANCIAL BEHAVIOR 2 Financial literacy and financial behavior 19 Kirti Goyal and Satish Kumar 3 Consumer financial education and financial behavior 33 Makiko Hashinaga 4 Financial socialization and financial behavior 47 Jill M. Norvilitis 5 Consumer cash-flow management and budgeting behavior 59 Rameshkumar Subramanian and Arjun T P 6 Bankruptcy: the result of failed financial relationships 73 Rita W. Green 7 Financial access and financial behavior 89 Julie Birkenmaier and Qiang (John) Fu 8 Consumer insurance behavior 103 Srijanani Devarakonda, Falguni H. Pandya, Pankaj Sahu, and Kexin Meng 9 Financial technology and consumer financial behavior 117 Mathieu Despard 10 Mobile banking usage behavior 131 Andrews Agya Yalley and Rebecca Dei Mensah 11 Consumer retirement planning behavior 145 Sunwoo T. Lee, Kyoung Tae Kim and Sherman D. Hanna 12 Retirement policy and saving behavior 157 Bomikazi Zeka 13 Consumer estate planning behavior 171 Blain Pearson 14 Consumer investment behavior 183 Ajinkya Dhanagare, Suman Saurabh and Preeti Roy 15 Consumer behavior in cryptocurrency adoption 197 Monika Sheoran, Devashish Das Gupta and Alpana Karanjule 16 Trading and investing behavior during COVID-19 213 Douglas J. Lamdin 17 Neuroscience and consumer financial behavior 225 Weng Marc Lim, Markson Wee Chien Chin, Yaw Seng Ee, Carolina Sandra Giang, Kiat Sing Heng, Melinda Lian Fah Kong, Bibiana Chiu Yiong Lim, Rodney Thiam Hock Lim, Tze Yin Lim, Chui Ching Ling, Symeon Mandrinos, Lisa Lee Hua Ngui, Stanley Nwobodo, Chia Hua Sim and Elizabeth Ai Lin Voong PART II OUTCOMES OF FINANCIAL BEHAVIOR 18 Consumer financial behavior and financial capability 245 Muhammad S. Tahir and Daniel W. Richards 19 Financial behavior and financial wellbeing 259 Tim S. Griesdorn, Lucy M. Delgadillo and Luke Erickson 20 Financial behavior and financial fragility 273 Malvika Chhatwani and Sudipta Sen 21 Health, financial behavior, and financial vulnerability during COVID-19 287 Swarn Chatterjee and Jinhee Kim 22 Financial behavior and financial wellbeing of LGBT+ 299 Lucy M. Delgadillo Index

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Book SynopsisThis cutting-edge book unpacks the relationship between culture and consumer behavior to present the state-of-the-art in cross-cultural consumer research. Examining how culture shapes what consumers seek, evaluate and choose to purchase, Cross-Cultural Consumer Behavior explains why and how cultural values such as individualism, indulgence, or uncertainty avoidance influence consumers’ buying behavior.With a balanced approach, the book explores not only how cultural differences between countries shape our decisions but also outlines the basic concepts of cross-cultural consumer research, the measurement of cultural values proposed in the Hofstede, Schwartz and GLOBE models, and the psychological foundations of culture-specific consumer behavior. Based on these conceptual foundations, the authors explain how cultural values shape consumers’ buying processes, from information searches through post-purchase behavior.This book will be valuable to researchers and students of international business, global marketing, and consumer behavior. Cross-Cultural Consumer Behavior will also be relevant for marketing practitioners and international marketing agencies.Trade Review‘This is a very much needed, well-thought, and well-written book on cross-cultural consumer behavior. The authors have done an excellent job in covering practically all topics relevant to understanding consumer behavior in a cross-cultural context. Importantly, they have done so in a systematic and engaging way. A great addition to the literature and a great source for students and researchers alike.’ -- Adamantios Diamantopoulos, University of Vienna, AustriaTable of ContentsContents: PART I CONCEPTS AND MODELS OF CROSS-CULTURAL CONSUMER RESEARCH 1. From economic man to cultural man: an introduction 2. Basics of consumer behavior 3. Models of consumer behavior 4. Universalism/relativism debate 5. Global trends in consumer behavior PART II MAIN FEATURES OF CROSS-CULTURAL RESEARCH 6. Understanding of terms 7. Layered models 8. Theories and operationalizations 9. Problems and weaknesses of cross-cultural research PART III BASICS OF CONSUMER BEHAVIOR 10. Perception 11. Thinking and information processing 12. Attitudes 13. Motivation 14. Emotions 15. Personality 16. Behavior and prediction of behavior PART IV CONSUMER BEHAVIOR IN CROSS-CULTURAL COMPARISON 17. Information search 18. Criteria for purchase decisions 19. Attitudes 20. Price perception and willingness to pay 21. Choice of shopping locations and sales channels 22. Purchase intention and purchase decision 23. Post-purchase behavior 24. Regret: cognitions and emotions after the purchase References Index

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Book SynopsisThis cutting-edge book unpacks the relationship between culture and consumer behavior to present the state-of-the-art in cross-cultural consumer research. Examining how culture shapes what consumers seek, evaluate and choose to purchase, Cross-Cultural Consumer Behavior explains why and how cultural values such as individualism, indulgence, or uncertainty avoidance influence consumers’ buying behavior.With a balanced approach, the book explores not only how cultural differences between countries shape our decisions but also outlines the basic concepts of cross-cultural consumer research, the measurement of cultural values proposed in the Hofstede, Schwartz and GLOBE models, and the psychological foundations of culture-specific consumer behavior. Based on these conceptual foundations, the authors explain how cultural values shape consumers’ buying processes, from information searches through post-purchase behavior.This book will be valuable to researchers and students of international business, global marketing, and consumer behavior. Cross-Cultural Consumer Behavior will also be relevant for marketing practitioners and international marketing agencies.Trade Review‘This is a very much needed, well-thought, and well-written book on cross-cultural consumer behavior. The authors have done an excellent job in covering practically all topics relevant to understanding consumer behavior in a cross-cultural context. Importantly, they have done so in a systematic and engaging way. A great addition to the literature and a great source for students and researchers alike.’ -- Adamantios Diamantopoulos, University of Vienna, AustriaTable of ContentsContents: PART I CONCEPTS AND MODELS OF CROSS-CULTURAL CONSUMER RESEARCH 1. From economic man to cultural man: an introduction 2. Basics of consumer behavior 3. Models of consumer behavior 4. Universalism/relativism debate 5. Global trends in consumer behavior PART II MAIN FEATURES OF CROSS-CULTURAL RESEARCH 6. Understanding of terms 7. Layered models 8. Theories and operationalizations 9. Problems and weaknesses of cross-cultural research PART III BASICS OF CONSUMER BEHAVIOR 10. Perception 11. Thinking and information processing 12. Attitudes 13. Motivation 14. Emotions 15. Personality 16. Behavior and prediction of behavior PART IV CONSUMER BEHAVIOR IN CROSS-CULTURAL COMPARISON 17. Information search 18. Criteria for purchase decisions 19. Attitudes 20. Price perception and willingness to pay 21. Choice of shopping locations and sales channels 22. Purchase intention and purchase decision 23. Post-purchase behavior 24. Regret: cognitions and emotions after the purchase References Index

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Book SynopsisOur Elgar Concise Introductions are inspiring and considered introductions to the key principles in business, expertly written by some of the world’s leading scholars. The aims of the series are two-fold: to pinpoint essential principles of business and management, and to offer insights that stimulate critical thinking.Examining the psychological and social drivers of unsustainable and sustainable consumption, this Concise Introduction provides an insightful overview of the causes of unsustainable consumer behaviour and the instruments and interventions needed to create a sustainable consumption pattern. Key Features: Outlines how policy interventions can contribute to a transformation in the consumption pattern Based on a comprehensive model of the causes and consequences of (un)sustainable consumer choices Provides a precise account of how the structure and distribution of consumption are responsible for environmental problems Maps the roots of unsustainable consumption in human nature as well as in economic, institutional, social, and structural contexts Highlighting a variety of ways to promote sustainable consumption, from sustainability labelling to carbon taxes and infrastructure investments, this Concise Introduction will be essential reading for students and researchers in behavioural sciences, business and management, economic psychology, environmental sociology, and sustainable development.Trade Review‘This Concise Introduction brings together expertise from consumer psychology and behavioural economics and systematically reflects on the drivers of unsustainable as well as sustainable consumption. Thøgersen gives a comprehensive overview for an interdisciplinary readership. He starts with evidence regarding the unsustainability of current consumption patterns, discusses the most relevant psychological models to understand consumption, and then gradually widens the focus to the societal context of consumption and the structural changes needed for the promotion of sustainable consumption patterns.’ -- Ellen Matthies, Otto-von-Guericke-University, Germany‘This short volume synthesizes research on the environmentally significant behaviors of individual consumers, drawn largely from psychology and behavioral economics. It offers readers from outside these fields useful insights into what shapes these behaviors and how they might be changed by applying research-based knowledge.’ -- Paul C. Stern, Social and Environmental Research Institute, US‘Pressures on the planetary boundaries are caused by the types and levels of consumption in affluent societies. Based on 35 years research experience, Professor of Economic Psychology John Thøgersen has written an outstanding and scholarly book analysing antecedents, consequences, and countermeasures. The book should be read by everyone concerned about environmental issues.’ -- Tommy Gärling, University of Gothenburg, SwedenTable of ContentsContents: Preface 1. Introduction to sustainable consumption: from the Brundtland Commission to acknowledging the importance of the demand-side 2. The (un)sustainability of consumption patterns. 3. Basic psychological drivers of unsustainable consumption. 4. Social norms and (un)sustainable consumption 5. Psychological and social drivers of sustainable consumption 6. Human limitations and unsustainable consumption 7. The importance of the context 8. From single actions to a sustainable consumption pattern 9. Promoting sustainable consumption 10. Summary and conclusions

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Book SynopsisOur Elgar Concise Introductions are inspiring and considered introductions to the key principles in business, expertly written by some of the world’s leading scholars. The aims of the series are two-fold: to pinpoint essential principles of business and management, and to offer insights that stimulate critical thinking.Examining the psychological and social drivers of unsustainable and sustainable consumption, this Concise Introduction provides an insightful overview of the causes of unsustainable consumer behaviour and the instruments and interventions needed to create a sustainable consumption pattern. Key Features: Outlines how policy interventions can contribute to a transformation in the consumption pattern Based on a comprehensive model of the causes and consequences of (un)sustainable consumer choices Provides a precise account of how the structure and distribution of consumption are responsible for environmental problems Maps the roots of unsustainable consumption in human nature as well as in economic, institutional, social, and structural contexts Highlighting a variety of ways to promote sustainable consumption, from sustainability labelling to carbon taxes and infrastructure investments, this Concise Introduction will be essential reading for students and researchers in behavioural sciences, business and management, economic psychology, environmental sociology, and sustainable development.Trade Review‘This Concise Introduction brings together expertise from consumer psychology and behavioural economics and systematically reflects on the drivers of unsustainable as well as sustainable consumption. Thøgersen gives a comprehensive overview for an interdisciplinary readership. He starts with evidence regarding the unsustainability of current consumption patterns, discusses the most relevant psychological models to understand consumption, and then gradually widens the focus to the societal context of consumption and the structural changes needed for the promotion of sustainable consumption patterns.’ -- Ellen Matthies, Otto-von-Guericke-University, Germany‘This short volume synthesizes research on the environmentally significant behaviors of individual consumers, drawn largely from psychology and behavioral economics. It offers readers from outside these fields useful insights into what shapes these behaviors and how they might be changed by applying research-based knowledge.’ -- Paul C. Stern, Social and Environmental Research Institute, US‘Pressures on the planetary boundaries are caused by the types and levels of consumption in affluent societies. Based on 35 years research experience, Professor of Economic Psychology John Thøgersen has written an outstanding and scholarly book analysing antecedents, consequences, and countermeasures. The book should be read by everyone concerned about environmental issues.’ -- Tommy Gärling, University of Gothenburg, SwedenTable of ContentsContents: Preface 1. Introduction to sustainable consumption: from the Brundtland Commission to acknowledging the importance of the demand-side 2. The (un)sustainability of consumption patterns. 3. Basic psychological drivers of unsustainable consumption. 4. Social norms and (un)sustainable consumption 5. Psychological and social drivers of sustainable consumption 6. Human limitations and unsustainable consumption 7. The importance of the context 8. From single actions to a sustainable consumption pattern 9. Promoting sustainable consumption 10. Summary and conclusions

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Book SynopsisYouth tourists are often defined as money poor and time rich but there are significant differences in social status, interests, and consumption behaviour within the various segments of this sector. In The Youth Tourist: Motives, Experiences and Travel Behaviour, author Anna Irimiás maps out the heterogenous segment of the ‘Millennial’ market to help illustrate the rich diversity of youth tourist motivations and behaviours. Drawing on theories found in social psychology, media, and communication and consumer behaviour to describe youth tourists on family holidays, on study and working abroad programs, and participating in pilgrimages, festivals, and media-induced tourism events, Irimiás adds significant detail to youth tourist travel patterns in light of current societal changes. She also analyses future trends in youth tourism and addresses the implications of current challenges such as climate change and digitalization, and the potential changes to the industry in light of the pandemic. The Youth Tourist presents new perspectives to researchers of Tourism Studies and the Sociology of Travel who are looking for a contemporary and critical analysis of this important market sector.Table of ContentsIntroduction Chapter 1. The Youth Tourism Domain Chapter 2. The Young Tourist and Personal Development Chapter 3. The Young Tourist and Hedonistic Experiences Chapter 4. The Young Tourist and Social Media Conclusion and Future Research Paths<

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Book SynopsisThe Creative Tourist brings together four broad areas of academic scholarship: creative tourism, sociology, well-being and new materialism. In acknowledging the intimate entanglement between materiality and human sensuous experiences, the book seeks to examine the relational nature of the tourist experience of collaborative, heritage-based activities. Authors Xavier Matteucci and Melanie Smith explore the multiple dimensions of the creative tourism experience, positioning the creative tourist within various tourist typologies and modes of experience. The Creative Tourist extends the growing body of knowledge on creative tourism by drawing from new materialist philosophy to discuss social eudaimonia as a happiness concept, which foregrounds collective well-being rather than individual flourishing. This latest addition to the highly successful The Tourist Experience series is suitable for both undergraduate and postgraduate students, university lecturers, creative entrepreneurs, and research communities exploring creative experiences in contexts such as leisure, lifestyle, cultural tourism, slow tourism, responsible tourism, ethical and sustainable aspects of tourism, social tourism and destination management.Table of ContentsChapter 1. Introduction Chapter 2. Dimensions of the Creative Tourist Experience Chapter 3. Embodiment Chapter 4. Creative Tourist Spaces Chapter 5. Journeys of Self-Development Chapter 6. Synthesis and Reflections

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Book SynopsisExamining how religion influences the dynamics of consumption in developing nations, this book illuminates the strategic placement of these nations on the global marketing stage both in terms of their current economic outlook and potential for growth.Expert contributors highlight the individual aspects of religion that influence consumers, from perception of the self and motivations to personality and attitude. Discussing consumers’ religiosity and consumption in a range of cultural and social settings, taking social class, sub-cultures and values into consideration, the contributors analyse how these factors interrelate to shape family and societal consumption issues. Chapters also explore the ethical issues related to consumption and religion as well as the place of religion in branding and brand culture in developing nations. Taking a broad approach, the book draws on examples of practices from religions including Christianity, Islam, Hinduism, Buddhism, Judaism, Sikhism, Atheism, and African Traditional Religions.This book will be a valuable resource for scholars and students of marketing, consumer behaviour and economic psychology. Its insights into consumption practices in religious contexts will also be beneficial for business managers and policy makers.Trade Review'This book captures the contemporary importance of religion, its nuances and more importantly its values that influence and impact consumers' decisions, along with understanding the role of digital enhancements from a developing nation's perspective.' -- Vish Maheshwari, Staffordshire University, UK'The lives of the majority of people in developing nations have been circumscribed by their belief systems. The things that they do or do not do; the jobs they accept or do not accept, and the things that they buy or do not buy have all been dictated by what they believe or do not believe. Thus, a book that shines light on consumer behaviour and the belief systems in developing nations performs a useful service not only to marketers, but also to employers, researchers, policy makers, and politicians. To this end, Religion and Consumer Behaviour in Developing Nations is unparalleled in its contribution.' -- P. Sergius Koku, Florida Atlantic University, US

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Book SynopsisAs the importance of corporate social responsibility grows, especially environmental responsibility, it is imperative to acknowledge the impact of the individual on a company's environmental performance. Given that individuals spend much of their day in the workplace, it is crucial to understand both their behaviours and the potential impact they can have on the company's environmental performance and the environment. Bringing together leading academics from various research fields, this Handbook examines the features and challenges within the area of employee pro-environmental behaviour.The Research Handbook on Employee Pro-Environmental Behaviour brings contributions that consolidate existing research in the field as well as adding new insights from organisational psychology, human resource management and social marketing. Drawing on studies from across the methodological spectrum, this Handbook covers a broad range of topics from the antecedents and consequences of employee pro-environmental behaviour to ways in which employers can encourage pro-environmental behaviour.This Handbook will be an invaluable tool for those engaged in research in employee environmental behaviour and sustainability. It will be especially useful for postgraduate students of environmental employee behaviour as well as environmental consultants and practitioners seeking to gain an understanding of employee behaviour.Contributors include: B. Asfar, N. Ashkanasy, W. Binney, M. Bissing-Olson, F. Bowen, P. Bradley, L. Brennan, J. Callewaert, Y.H. Cheung, C. Ciocirlan, M. Davis, S. Dilchert, C. Dutra, P. Endrejat, S. Fudge, B. Gatersleben, D. Gregory-Smith, A. Güntner, R. Hahn, S. Kauffeld, R. Klein, F. Klonek, M. Leach, A. Leung, S. Lockrey, D. Manika, R. Marans, N. Murtagh, T. Norton, D. Ones, F. Ostertag, P. Paillé, S. Parker, A. Ruepert, S. Russell, I. Shah, A. Shahjahan, W. Staples, L. Steg, T. Tudor, D. Uzzell, C. Verfuerth, K. Verghese, V. Wells, B. Wiernik, L. Yang, H. ZacherTable of ContentsContents: 1. Introduction to the Research Handbook on Employee Pro-Environmental Behaviour Victoria K. Wells, Diana Gregory-Smith and Danae Manika PART I WHAT IS EMPLOYEE PRO-ENVIRONMENTAL BEHAVIOUR? 2. Multiple Domains and Categories of Employee Green Behaviours: More than Conservation Deniz S. Ones, Brenton M. Wiernik, Stephan Dilchert and Rachael M. Klein 3. Green Human Resources Management Cristina E. Ciocirlan PART II ANTECEDENTS AND CONSEQUENCES OF EMPLOYEE PRO-ENVIRONMENTAL BEHAVIOUR 4. Individual Antecedents of Pro-Environmental Behaviours: Implications for Employee Green Behaviours Brenton M. Wiernik, Deniz S. Ones, Stephan Dilchert and Rachael M. Klein 5. Disentangling Voluntary Pro-Environmental Behaviour of Employees (VPBE) – Fostering Research through an Integrated Theoretical Model Regina Hahn and Felix Ostertag 6. Environmental considerations as a basis for employee pro-environmental behaviour Angela Ruepert and Linda Steg 7. Between- and Within-Person Variability in Employee Pro-Environmental Behaviour Hannes Zacher and Megan J. Bissing-Olson 8. Workplace Green Behaviour of Managerial and Professional Employees in Hong Kong Yu Ha Cheung and Alicia S. M. Leung 9. Dare to care in environmental sustainability context: How managers can encourage employee pro-environmental behaviour Pascal Paillé 10. Leadership and Employee Pro-Environmental Behaviours Bilal Afsar, Asad Shahjehan and Imad Shah 11. A virtuous cycle: How green companies grow green employees (and vice versa) Thomas A. Norton, Stacey L. Parker, Matthew C. Davis, Sally V. Russell and Neal M. Ashkanasy 12. Organisational and Employee Symbolic Environmental Behaviours: An Integrated Multi-level Framework Lei Yang, Danae Manika and Frances Bowen PART III EMPLOYEE ENVIRONMENTAL BEHAVIOUR, INTERVENTIONS. CAMPAIGNS AND MARKETING 13. Motivation Towards “Green” Behaviour at the Workplace: Facilitating Employee Pro-Environmental Behaviour Through Participatory Interventions Paul C. Endrejat and Simone Kauffeld 14. A socio-motivational perspective on energy conservation in the workplace: The potential of motivational interviewing Amelie V. Güntner, Florian E. Klonek and Simone Kauffeld 15. Enabling employees and breaking down barriers: Behavioural infrastructure for pro-environmental behaviour Simon Lockrey, Linda Brennan, Karli Verghese, Warren Staples and Wayne Binney PART IV EMPLOYEE ENVIRONMENTAL BEHAVIOUR, FEEDBACK AND TECHNOLOGY 16. Workplace Energy Use Feedback in Context Niamh Murtagh, Birgitta Gatersleben and David Uzzell 17. The role of social norms in incentivising energy reduction in organisations Peter Bradley, Shane Fudge and Matthew Leach PART V EMPLOYEE ENVIRONMENTAL BEHAVIOUR IN CONTEXT 18. Embedding pro-environmental behaviour change in large organisations: perspectives on the complexity of the challenge Terry Tudor and Cleber Dutra 19. Measuring and Tracking Pro-Environmental Behaviour Amongst University Employees John Callewaert and Robert W. Marans PART VI OTHER PERSPECTIVES ON PRO-ENVIRONMENTAL EMPLOYEE BEHAVIOUR 20. Spillover of Pro-environmental Behaviour Caroline Verfuerth and Diana Gregory-Smith Index

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