Civil service and public sector Books

Book SynopsisContinuous Path Processes.- Continuous-Path Random Processes: Mathematical Prerequisites.- Basic Concepts and Examples in Finance.- Hitting Times: A Mix of Mathematics andFinance.- Complements on Brownian Motion.- Complements on Continuous Path Processes.- A Special Family of Diffusions: BesselProcesses.- Jump Processes.- Default Risk: An Enlargement of Filtration Approach.- Poisson Processes and Ruin Theory.- General Processes: Mathematical Facts.- Mixed Processes.- Lévy Processes.Trade Reviewconcepts of continuous-time finance … . This text presents an up-to-date account of the powerful interplay between the two areas, which is accessible yet mathematically rigorous. … This book is an accessible overview of the relevant sophisticated topics in the theory of processes, serves as an excellent guide through the literature and will doubtless become established as a standard work of reference for practitioners and researchers in the area of mathematical finance.” (Aleksandar Mijatović, Mathematical Reviews, Issue 2011 h)“Mathematical Methods for Financial Markets succeeds to be both an excellent finance textbook and an excellent maths textbook. … the work examined here is an excellent reading, going well beyond the Hull, that should be advised to all serious students in quantitative finance, and perhaps to a few colleagues who would want to enlarge their filtration about this topic. This is a prodigious encyclopaedia designed by the best authors in the field.” (Olivier Le Courtois, Revue de l'Association Française de Finance, Vol. 31 (1), 2010)Table of ContentsContinuous Path Processes.- Continuous-Path Random Processes: Mathematical Prerequisites.- Basic Concepts and Examples in Finance.- Hitting Times: A Mix of Mathematics and Finance.- Complements on Brownian Motion.- Complements on Continuous Path Processes.- A Special Family of Diffusions: Bessel Processes.- Jump Processes.- Default Risk: An Enlargement of Filtration Approach.- Poisson Processes and Ruin Theory.- General Processes: Mathematical Facts.- Mixed Processes.- Lévy Processes.

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Book SynopsisTo succeed, the modern public sector manager must be as a multi-skilled fox, able to face range of challenges in multiple environments. Theirs is a world of high expectations, demanding outcomes and little money. It is a world of partnerships with businesses and charities, of disruptive technology, and of real-time communication with the users of public services. It can also be the most exciting and rewarding world in which to work as a manager. The Public Sector Fox identifies and teaches the skills that managers need to thrive in this world. The advice is drawn from the authors' 30 years of combined experience working at dozens of central government departments and hundreds of local authorities, as well as with schools, colleges, universities, jobcentres, regulators, inspectorates, police forces, prisons, the military and with MI5. Marcial Boo and Alexander Stevenson have seen the public sector at work first hand, from presenting to the Prime Minister in Downing Street to managing training programmes for the unemployed in East London. From strategy, planning, finance, communication and people management to the skills of resilience, perspective and commitment, The Public Sector Fox provides valuable, hard-won tips and guidance to new and established public sector managers, and acts as a vivid reminder of what you can achieve by working for today's public services.

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Book SynopsisThe notion of quality features prominently in contemporary discourse. Numerous ratings, rankings, metrics, auditing, accreditation, benchmarking, smileys, reviews, and international comparisons are all used regularly to capture quality. This book paves the way in exploring the socio-political implications of evaluative statements, with a specific focus on the contribution of the concept of quality to these processes. Drawing on perspectives from the history of ideas, sociology, political science and public management, Dahler-Larsen asks what is the role of quality, and more specifically quality inscriptions, such as measurement? What do they accomplish? And finally, as a consequence of all this, does the term quality make it possible to deal with public issues in a way that lives up to democratic standards? This cross-disciplinary book will be of interest to scholars and students across various fields, including sociology, social epistemology, political science, public policy, and evaluation. Table of ContentsChapter 1. IntroductionChapter 2: A History of the Concept of QualityChapter 3: Quality PerspectivesChapter 4: Quality Inscriptions: Their Makers and Their ConsequencesChapter 5: Qualitization and Models of QualitizationChapter 6: Quality Without DemocracyChapter 7: Epilogue: What to Do.

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Book Synopsis.- Introduction and Background..- Attitudes toward Bribery Country Perspectives..- Attitudes toward Bribery Countries by Income Group..- Attitudes toward Bribery Regional Perspectives..- Bribery and Religion..- How Serious is Bribery..- Summary and Conclusions.

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Book SynopsisA framework for financial market modeling, the benchmark approach extends beyond standard risk neutral pricing theory. It permits a unified treatment of portfolio optimization, derivative pricing, integrated risk management and insurance risk modeling. This book presents the necessary mathematical tools, followed by a thorough introduction to financial modeling under the benchmark approach, explaining various quantitative methods for the fair pricing and hedging of derivatives.Trade ReviewFrom the reviews:"The book under review introduces quantitative finance using the benchmark approach. … It is quite a nice blend of narrative and mathematics. There are also some bigger examples which contribute nicely to the overall presentation. … Exercises are provided at the end of each chapter. The authors even provide solutions to exercises. … I think it could be quite useful for students, because of the first part of the book, and to practitioners, due to the exposition in the second part of the book." (Ita Cirovic Donev, MathDL, March, 2007)"This book provides an introduction to quantitative finance. … It aims to stimulate interest in the benchmark approach by describing some of its power and wide applicability. It is intended for quantitative analysts postgraduate students, practioners in finance, economics and insurance. … It is designed for three groups of users. Firstly, it provides useful information to financial analysts and practioners. Secondly, it aims to introduce those with a reasonable basic mathematical background. Thirdly, researchers may find the later parts of the book interesting … ." (Klaus Ehemann, Zentralblatt MATH, Vol. 1104 (6), 2007)"The book is a rather comprehensive treatment of quantitative finance and distinguishes itself from other analogous treatments by using a novel approach that allows one to generalize various existing results and to some extent also allows one to bridge a certain gap between current and classical approaches. … The comprehensiveness of the book is very valuable for research … ." (Wolfgang J. Runggaldier, Mathematical Reviews, Issue 2008 d)“A comprehensive introduction to the mathematical foundations of finance. It is thorough and encyclopedic, providing a wide range of definitions and theorems that are useful in the subject. … a valuable text for well-motivated students interested in these topics, whether they are pursuing problems within the classical framework or beyond the assumptions of the basic theory.” (Gunduz Caginalp, SIAM Review, Vol. 52 (2), 2010)Table of ContentsPreliminaries from Probability Theory.- Statistical Methods.- Modeling via Stochastic Processes.- Diffusion Processes.- Martingales and Stochastic Integrals.- The Itô Formula.- Stochastic Differential Equations.- to Option Pricing.- Various Approaches to Asset Pricing.- Continuous Financial Markets.- Portfolio Optimization.- Modeling Stochastic Volatility.- Minimal Market Model.- Markets with Event Risk.- Numerical Methods.- Solutions for Exercises.

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Book SynopsisIn diesem Buch präsentieren die Autoren einen Überblick über die unterschiedlichen, teilweise rivalisierenden ökonomischen Konzepte des Gemeinwohls. Im Spannungsfeld zwischen der Rationalität nutzenmaximierender Individuen, ihrer Einbettung in soziale Zusammenhänge und den daraus erwachsenden Ansprüchen werden die Möglichkeiten und Grenzen ökonomischer Gemeinwohlaussagen untersucht. Das Ziel dieses Lehrbuches besteht darin, Studierenden der Wirtschaftswissenschaften und benachbarter Sozialwissenschaften aufzuzeigen, welche Möglichkeiten die Ökonomik bei der Bestimmung des Gemeinwohlbegriffs in der gesellschaftlichen Diskussion bietet. Hierbei geht es auch darum, die offensichtliche Lücke zwischen der auf individueller Nutzenmaximierung basierenden Wohlfahrtsökonomik und „anwendungsorientierter“ Gemeinwohl- und Nachhaltigkeitsökonomie zu schließen. Table of Contents

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Book SynopsisSebastian Werner examines aggregate short sales and convertible bond arbitrage, which is a typical hedge fund strategy that involves a significant short position in the underlying stock of a long convertible bond position for hedging purposes. He provides insightful and new observations of the significant difference in the trading pattern, information content and resulting impact on stock returns of arbitrage- versus valuation-based short selling activities.Table of ContentsMotives and Determinants of Short Selling; Role of Convertible Bond Arbitrage in Abnormal Short Selling Activity; Capturing Differences in Aggregate Short Sales of Arbitrage- versus Valuation-Based Short Selling Activities

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Book SynopsisThe Development Trend of Population Aging in China.- The Current Development Status of China's Pensions.- Reasons for the Pension System Reform.- Future Reform Directions and Impacts.- Future Prospects.- Trends and Cooperation in International Pension Reform.- The Impact and Application of Technological Development on Pension Reform.

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Book Synopsis1. Introduction.- 2. Evolution of Urban Public Goods Provision Mechanisms.- 3. Empirical Research on the Supply Mechanisms of Urban Public Goods.- 4. Investment and Financing Mechanisms for Urban Public Goods.- 5. The Supply Mechanism of Urban Public Infrastructure.

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Book SynopsisIntroduction.- Theoretical Basis and A Review of Research.- Hot Issues and the International Experience in Urban Public Services.- The Layout and Characteristics of Urban Public Service Resources Data Processing and Analysis.- Evaluation for Supply Competence in Urban Public Services.- Evaluation for the Equalization of Public Service Resources.- Factors for Urban Basic Public Services and Case Analysis.- Conclusion and Strategies.

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Book SynopsisComparative Analysis of Urban Waste Management Trends in the US and China.-Comparison of National and Urban Policies for Reducing Greenhouse Gas (GHG) Emissions from Food Waste in the US and China 26..- Innovative Approaches to Reducing Plastic Pollution in the US and China.-Policy Recommendations and Areas for Potential Collaboration for US and China on plastic and food waste 98.Conclusions.

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Book SynopsisThe Doctrine of the Mean in Budgeting.- The Noble Man adheres to the mean; the petty.- The mean is the highest virtue. Few are those who can maintain it for long.- The Way is not practiced, and I understand why.- How unfortunate that the Way is not pursued.- Emperor Shun possessed great wisdom.- Etc.

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Book SynopsisIntroduction.- Long Term Descriptive Analysis of Argentina's Economy and 2001 Argentine Economic Crisis in the Context of Argentina's Economic Indicators and Public Finance Realisations.- DotCom Bubble.- 2001 Financial Crisis in Turkey.- 2008 Global Economic Crisis.- Greek Debt Crisis.- Brazilian Crisis: Great Recession (2015-2016).- 2009-2019 European Debt Crisis.- A Political, Economic and Humanitarian Crisis: Venezuela Crisis.- Index.

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Book SynopsisThis book explores how the theories and practices of public management have evolved. It reviews the influential theoretical developments that represent the intellectual heritage of public administration from Woodrow Wilson and the classics to current schools such as Total Quality Management (TQM) and the drive for reinventing government.Table of ContentsPreface Introduction Public Administration: A Developmental Perspective Issues in Organization Theory and Process Environment of Public Organizations Classic Organization Rationality Human Relations: Focus on People The Synthesizers: Search for Completeness and Realism Decision-Making and Communication Organizational Leadership Organizational Culture Reforming Management of Public Organizations Organizational Performance Conclusions Selected Bibliography Index

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Book SynopsisCompiling the most influential papers from the IEICE Transactions in Communications, High-Performance Backbone Network Technology examines critical breakthroughs in the design and provision of effective public service networks in areas including traffic control, telephone service, real-time video transfer, voice and image transmission for a content delivery network (CDN), and Internet access. The contributors explore system structures, experimental prototypes, and field trials that herald the development of new IP networks that offer quality-of-service (QoS), as well as enhanced security, reliability, and function.Offers many hints and guidelines for future research in IP and photonic backbone network technologiesTrade Review"This book focuses on ATM in the backbone, and covers systems and integration, traffic, and performance issues for both electronic and photonic architecture…..useful…" Optics & Photonics News, December, 2005Table of ContentsOverview. Broadband Network. ATM Switch Architecture and System. ATM and IP Integration. Performance Study on Switch and Network. Traffic Control. Photonic Network. Photonic Switch. Photonic and Advanced Switching Devices.

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Book SynopsisPublic organizations are often not at the centre of management studies, at the same time they are the engines of a good functioning society. In this research, organisational resilience and strategy execution are studied in the context of Italian municipalities. The thesis explores traits and characteristics allowing municipalities to successfully adapt to changes. Important results are the practical recommendations that will enable the strengthening of organisational resilience and execution characteristics. In a world where the only constant is change and a pandemic is shuffling the world paradigms, this book might represent an enlightening reading for public managers who want to fulfil the mission of their organisations.Table of ContentsIntroduction.- Theory regarding strategy execution and resilience.- Methods and techniques used in the research.- Discussion of research results.- Conclusions and outlook.

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Book Synopsis1. Introduction.- Part I: Korean Specialties.- 2. Chaebol Antitrust Policy in Korea.- 3. SMEs Antitrust Policy in Korea.- Part II: Conventional Competition Policies.- 4. Market Dominance Abuse Regulation in Korea.- 5. Merger Regulation in Korea.- 6. Cartel Regulation in Korea.- 7. Conclusion.

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Book SynopsisThis study examines the major elements of the nonprofit sector of the economy of the United States, describing the institutions and their functions, and then exploring how their benefits are distributed across various economic classes.

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Book SynopsisUsing transaction cost analysis and public choice theory, this book explores the growth of the federal bureaucracy and the political and economic obstacles to reforming it. It examines the political and economic forces that have shaped the civil service from the Pendleton Act of 1883 to today.

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Book Synopsis...???an invaluable contribution to anyone charged with shaping organizations, big and small. ?DON KETTL, author, The Next Government of the United States Praise for LEADING ACROSS BOUNDARIES Leading Across Boundaries is a terrific resource for nonprofit leaders. It is filled with great stories of collaboration, and also with the how-to''s to make them work! ?ARLENE KAUKUS, former president, United Way of Buffalo and Erie County, and a nonprofit consultant Linden illustrates the importance of collaboration, but drives further into issues of networks to teach us valuable lessons about core interests, trust, leadership, and success. This book is a very valuable and timely resource for practitioners who seek to produce more value from effective collaboration. ?STEPHEN GOLDSMITH, Daniel Paul Professor of Government, Kennedy School of Government, Harvard University, and author, The Power of Social Innovation Table of ContentsTables, Figures, and Exhibits. Major Case Studies. Web Contents. Introduction. Self-Assessment. Part 1. Creating the Foundations of Collaboration. 1. The Promise, and Challenge, of Leading in a Networked World. The consequences of poor and of strong collaboration, the reasons why we need to surmount our individualistic natures and fragmented agencies, and ways to meet both me and we needs. 2. AGEP: A Collaborative Project That’s Making a Big Difference. The example of a leader who developed and managed a collaborative project in which universities formed an alliance to significantly increase minority enrollment in graduate programs. 3. A Framework for Collaboration. The structure of collaboration, and key factors that form the foundation of success. 4. The Power of Relationships Built on Trust. Why trust is the glue in most successful collaborative projects, and strategies for creating trust. 5. The Art of Collaborative Leadership. The five characteristics of collaborative leaders, and the story of a successful effort to rejuvenate an old industrial city. Part 2. Getting Started: Dealing with Process and People Issues. 6. Getting the Collaborative Process Started. The steps for creating collaborative teams, and the story of how an alliance supporting small businesses got off to a great start. 7. Getting Commitment on a Common Direction. Methods for getting a collaborative team to agree on goals and strategies, and the example of an unlikely partnership among tobacco growers and public health advocates. 8. Working Effectively Across Different Cultures. Ways of dealing with different values, norms, and procedures, and the inspiring example of Israeli Jews and Arabs who are doing just that. 9. Dealing with People Problems in Collaboration. A methodology for anticipating and coping with difficult people and situations, and two cases studies of virtual collaboration in the intelligence community. 10. Dealing with the Most Difficult Situations: Huge Egos, Empire Builders, Information Hoarders, and the Cultures That Reinforce Them Lessons from financial agency leaders who created successful collaboration in the toughest of cultures. Part 3. Developing Sustainable Collaborative Cultures. 11. Co-Locating Operations: Using Shared Space to Foster Information Sharing and a Culture of Collaboration. Three examples from nonprofit and government agencies that demonstrate both the collaboration benefits from co-location and some critical success factors and issues. 12. Using CompStat: A Structured Method for Generating Collaboration and Accountability. Washington State's adaptation of the CompStat method pioneered by the New York City Police Department, a method that generates collaboration on high priorities and makes a difference in people's lives. 13. Using the New Web to Help Stakeholders Collaborate in Value Creation. How innovative agencies are using Web 2.0 tools to break down barriers, share information, and engage stakeholders in producing quality outcomes and fostering change, and how you can do the same 14. Developing the Leadership to Create Tomorrow's Collaborative Cultures. Lessons from Cisco Systems' transformation to a decentralized culture that rewards collaboration, how the Millennial Generation can transform your agency, and how collaborative leaders develop and foster a collaborative mindset to make a difference. Resource A: Create Your Own Game Plan. Resource B: Country Rankings on Five Cultural Factors. References Acknowledgments. About the Author. Index.

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Book SynopsisHANDBOOK OF HUMAN RESOURCE MANAGEMENT IN GOVERNMENT, THIRD EDITION The practice of public human resource management has evolved significantly in recent years due to increased outsourcing, privatization, and the diminution of public employee rights. This thoroughly revised and updated edition of the classic reference Handbook of Human Resource Management in Government offers authoritative, state-of-the-art information for public administrators and human resource professionals. The third edition features contributions from noted experts in the field, including Donald E. Klingner, Mary E. Guy, Jonathan P. West, Jeffrey L. Brudney, Montgomery Van Wart, J. J. Steven Ott, Norma M. Riccucci, and many more. Praise for the Handbook of Human Resource Management in Government This third edition of the Handbook of Human Resource Management in Government is an essential resource for scholars, practitioners, and general readers in need oTable of ContentsTables, Figures, and Exhibits xi Preface xv Acknowledgments xix The Editor xxi The Contributors xxiii Introduction: Toward Relevant Human Resource Management xxxix PART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 1 1 The Changing Roles of the Human Resource Office 5Carolyn Ban, Charles W. Gossett 2 Human Resource Management in a Human Capital Environment 27R. Paul Battaglio Jr., Jared J. Llorens 3 Beyond Civil Service: The Politics of the Emergent Paradigms 45Dahlia Lynn, Donald E. Klingner 4 Civil Service Reform in the United States: Patterns and Trends 73J. Edward Kellough, Lloyd G. Nigro PART TWO: THE PUBLIC SECTOR WORKFORCE 95 5 Staffing the Bureaucracy: Employee Recruitment and Selection 99Steven W. Hays, Jessica E. Sowa 6 Managing the Flexible Public Workforce: Issues and Implications 129Sharon H. Mastracci, James R. Thompson 7 Valuing Diversity in the Changing Workplace 149Mary E. Guy, Meredith A. Newman 8 Managing an Aging Workforce: Trends, Issues, and Strategies 171Jonathan P. West 9 Managing Technology in the Context of Public Human Resources 199David H. Coursey 10 Using Volunteers in the Workplace 231Jeffrey L. Brudney PART THREE: MANAGING HUMAN RESOURCES 257 11 Going Beyond Human Resource Management Technique 261David G. Carnevale, Kay Ham 12 Developing Practical Strategies for Maintaining Ethical Behavior 279Mark D. Bradbury, Rex L. Facer II 13 Increasing Organizational Investment in Employee Development 299Montgomery Van Wart 14 Understanding Organizational Climate and Culture 323J. Steven Ott, Abdul M. Baksh 15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349Margaret S. Herrman 16 Working with Employee Unions 379Robert M. Tobias 17 Managing Local Government Human Resources Around Catastrophic Events 403Doug Goodman, P. Edward French, Stacey Mann PART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 419 18 The Legal Issues in Human Resource Management 423Jerry Hartman, Gregory W. Homer, Alisa H. Reff 19 Affirmative Action 455Norma M. Riccucci 20 Sexual Harassment 475Michele M. Hoyman, Jamie R. McCall 21 The Americans with Disabilities Act 491Christine B. Ledvinka PART FIVE: EMPLOYEE MOTIVATION, ASSESSMENT, AND COMPENSATION 515 22 Motivating Employees: The Role of the Manager 519Arie Halachmi, Theo van der Krogt 23 Designing Effective Performance Appraisal Systems 555Dennis M. Daley 24 Applying Effective Job Analysis Methods 587Mark R. Foster 25 Conducting Assessment Centers 615C. R. Swanson, Mark R. Foster 26 Using Work Management and Job Evaluation Systems 635Gilbert B. Siegel 27 Designing and Creating an Effective Compensation Plan 663Gilbert B. Siegel PART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION 687 28 Benchmarking Performance 691David N. Ammons 29 Strategic Planning 715Roger G. Brown 30 Conducting Practical Human Resource Management Research 735Gary E. Roberts 31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769Glenn W. Rainey Jr. 32 Managing Employee Benefi ts: From Health Care to Pensions 817N. Joseph Cayer 33 The Budgeting Process: The Role of the Human Resource Professional 835Catherine C. Reese, Douglas J. Watson Conclusion: Toward Effective Human Resource Management 861Stephen E. Condrey Online Resources 867 References 893 Name Index 983 Subject Index 989

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Book SynopsisYOUR GUIDE TO PROJECT MANAGEMENT SUCCESS IN THE PUBLIC SECTOR There may be no simple formula for success in public-sector projects, but Public-Sector Project Management delivers the next best thing: a complete set of skill-building strategies that puts success well within your reach. Building on industry standards and best practices as well as almost thirty years of public-sector experience, this definitive sourcebook clearly explains how to manage projects in the public sector and navigate their many challenges. Here is where you''ll find all the tools to accomplish your goals for any public-sector project, whether you are overseeing military and security operations, the construction of public infrastructure, improving agency processes, deploying new systems or public programs, or any other public initiative. The book describes both the obstacles and basic processes of public-sector project management and examines the differences between public-sector and Table of ContentsPreface xi Objectives xii Outline of the Book xiv The Great Pyramid of Giza xvii 1 The Challenges of Public-Sector Project Management and the Coming Storm 1 The Distinguishing Characteristics of the Public Sector 1 The Challenges of Public-Sector Project Management 8 The Coming Storm 9 New Tools for Public-Sector Managers in the New Economy 12 Discussion Questions 13 Exercise 14 Project Apollo 14 2 The Foundations of Public-Sector Project Management 17 The Problem with Projects 17 Why Do Public-Sector Projects Fail? 18 The Good News about Projects and Project Management Standards 19 The Value of Project Management to a Public-Sector Organization 21 The Downside of Project Management 23 The Critical Success Factors for Public-Sector Projects 24 Project Management Maturity Models in the Public Sector 25 Scaling Project Management Methods 26 The Use of Software for Project Management 28 Discussion Questions 29 Exercises 29 The Creation of The Peace Corps 29 3 The Framework for Managing Public-Sector Projects 31 The Project Management Framework for Public Projects 31 Grouping Projects for Better Management 32 Breaking Projects into Components 33 Project Process Groups 36 Project Management Knowledge Areas 42 The Triple-Constraint Model 42 Project Processes 43 Applying Project Functions and Processes for Public-Sector Projects 47 The Necessary Skills for Public-Sector Project Managers 52 Discussion Questions 53 Exercises 53 The Marshall Plan 54 4 Project Integration 57 Public-Sector Project Integration: Wrestling with the Octopus 57 Overview of the Necessary Functions for Public-Sector Project Integration 59 Best Practices for Public-Sector Project Integration 70 Discussion Questions 70 Exercises 71 Electing a Candidate 71 5 Managing Project Scope 73 Project Scope Management 73 The Challenges of Scope Management for Public-Sector Projects 74 The Two Roles of Project Scope 77 The Required Functions for Public-Sector Project Scope Management 78 Best Practices for Managing Public-Sector Project Scope 85 Discussion Questions 86 Exercises 86 Projects for Improving Public-Sector Processes 87 6 Managing Project Time 89 The Challenges of Project Time Management in the Public Sector 89 The Required Functions for Public-Sector Project Time Management 90 Best Practices in Public-Sector Project Time Management 103 Discussion Questions 104 Exercises 104 The FBI’s VCF Project 105 7 Managing Project Cost 107 The Challenges of Public-Sector Cost Management 107 Project Selection and Prioritization 109 Required Functions for Managing Public-Sector Project Costs 111 Earned-Value Management of Public-Sector Projects 121 Best Practices in Public-Sector Project Cost Management 123 Discussion Questions 123 Exercises 124 Turning on the Lights in the Country 125 8 Managing Project Quality 127 The Basics of Project Quality Management 127 The Challenges of Public-Sector Project Quality Management 128 The Functions Required for Public-Sector Project Quality Management 129 Lean Government as a Tool for Quality Improvement 132 Managing Project Requirements 134 Best Practices in the Management of Quality in Public-Sector Projects 139 Discussion Questions 139 Exercises 140 The Allied D-Day Invasion of June 1944 140 9 Managing Project Human Resources 143 The Challenges of Human Resource Management in Public-Sector Projects 143 The Required Functions for Public-Sector Human Resource Project Management 144 Strategies for Managing Human Resources in Public-Sector Projects 152 Public-Sector Leadership 153 Best Practices for Human Resource Management in Public-Sector Projects 154 Discussion Questions 155 Exercises 156 Rebuilding Greensburg ‘‘Green’’ 157 10 Managing Project Communications 159 The Challenges of Project Communications in Public-Sector Projects 160 The Functions Required for Public-Sector Project Communications Management 162 Best Practices in Public-Sector Project Communications Management 172 Discussion Questions 172 Exercises 173 The Manhattan Project 173 11 Managing Project Risk 175 The Challenges of Managing Risks in Public-Sector Projects 175 The Required Functions for Public-Sector Project Risk Management 178 Best Practices for Public-Sector Project Risk Management 193 Discussion Questions 194 Exercises 195 Closing Willowbrook 195 12 Managing Project Procurement and Vendors 197 The Necessary Functions of Public-Sector Project Procurement Management 198 The New Demands on Managers and New Tools for Managers 211 The Differences Among Activities, Outputs, and Outcomes 212 The Challenges of Outcome Management for Contractors and Vendors 215 Performance Management 216 Managing the Cultural Changes Necessary for Successfully Managing Vendors 217 The Legal Framework for Outsourcing Project Products and Services to Vendors 218 Managing Changes and Expectations in the Vendor Relationship 224 Best Practices for Public-Sector Project Procurement Management 225 Discussion Questions 226 Exercises 227 The Construction and Reconstruction of the Panama Canal 228 13 Managing Complexity and Chaos in Public-Sector Projects 231 The Role of Complexity and Chaos in Public-Sector Projects 231 Modern Insights into Chaos, Complexity, and Turbulence 232 The Challenges of Chaos and Complexity for Projects and the Recognition of the Limits of Certainty 234 Factors Creating Complexity in the Project Environment 239 Three Supplementary Methods for Managing Chaos and Complexity in Projects 240 Concluding Comments on Chaos and Complexity in Projects 248 Discussion Questions 249 Exercises 250 Glossary 251 Index 267

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Book SynopsisA new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery.Table of ContentsIntroduction ix Preface xiii Chapter 1 The Public Sector Squeeze 1 Chapter 2 Zeroing In on Outcomes 19 Chapter 3 Why Is It So Hard to Measure Public Value? 43 Chapter 4 Defining Value 61 Chapter 5 Measuring and Analyzing Public Service Value 83 Chapter 6 Driving Results 111 Chapter 7 The Key to Unlocking Public Value 133 Appendix Public Service Value Methodology 143 Notes 169 Bibliography 175 About the Authors 179 Index 183

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Book SynopsisThis book provides a succinct overview of the development of the civil service since the Second World War. Adopting a broad, historical approach, it assesses the changes in organization, structure and management of the Whitehall machine, alongside the continuities in the policy and practice of public administration.Trade Review"The Institute claims that each book in the series is written by an expert in the field who has the task of putting the topic's central themes into clear focus. This volume by Kevin Theakston, Senior Lecturer in Politics at the University of Leeds, certainly fulfils that mission, and it can be recommended both as a student text and as an overview for the general reader. Each chapter helpfully covers a theme rather than a particular time period. The book is based on a wide variety of largely documentary sources and is well-referenced. It adopts a neutral, descriptive tone, but is not afraid of drawing conclusions, nor of challenging accepted wisdom. Insiders will find it displays a genuine understanding of the way the civil service works and what motivates it. Outsiders will find it revealing without being dramatic. It recognises the importance of people, and of changing generations, as well as of institutions." Pamela Meadows, Policy StudiesTable of Contents1. Ministers and the Mandarins. 2. The Topmost Mandarins. 3. Business as Usual: The Civil Service in the 1940s and 1950s. 4. Reforming the Machine: Whitehall in the 1960s and 1970s. 5. The Civil Service at the Crossroads: Thatcher, Major and Whitehall since 1979. 6. Whitehall Accountability and Control. 7. Conclusion.

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Book SynopsisBased on five years fieldwork it is a timely analysis of the current status of logistics and its future role in European business.Trade Review'in terms of its breadth, authority and readability ... Cooper, Browne and Peters is by far the best.' -- International Journal of Distribution and Logistics Management ' ... warmly recommended.' -- Overseas TradeTable of ContentsAcknowledgements. List of Abbreviations. 1. Introduction. 2. European Logistics in Context. PART 1 DEMAND-SIDE LOGISTICS. 3. European Manufacturing. 4. Innovation in Manufacturing Logistics. 5. European Retailing. 6. Innovation in Retail Logistics. 7. Improving Logistics Efficiency. PART 2 SUPPLY-SIDE LOGISTICS. 8. Logistic as a Business. 9. Patterns of Logistics Services. 10. The Rise of the Mega-Carrier. 11. Information Technology: Competitive Advantage or Necessity?. PART 3 THE FUTURE. 12. Will Transport Prices Fall?. 13. Green Logistics. 14. Into the Twenty-First Century. Notes. References. Glossary. Index.

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Book SynopsisThis major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.Table of ContentsAcknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.

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Book SynopsisThis major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.Table of ContentsAcknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.

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Book SynopsisThe Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues.Trade Review"A welcome and timely continuation ... the breadth and choice of examples provide a solid sense of the major developments of the last 13 years across the public sector." MR and AMA News "Highly recommended." Asian Journal of Public Administration.Table of ContentsList of Figures. List of tables. List of contributors. Preface. Introduction. Part I: Evaluating Public Services. . 1. Evaluating the Performance of Central Government: John Brown. 2. Assessing the Performance of Schools: Brian Wilcox. 3. Evaluating Health Services: from Value for Money to the Valuing of Health Services: Andrew F. Long. 4. The Audit Commission: Mary Henkel. 5. An Overview of the Use of Performance Indicators in Local Government: David Burningham. Evaluating Public Services: Reflections: Stephen Harrison and Christopher Pollitt. Part II: Controlling Public Service Professionals. . 6. Controlling Doctors: Brain Edwards. 7. The Case of Local Authority Social Workers: Alan Butler. 8. The Management of Staff: the Case of the London Fire Brigade: Graham Salaman. Controlling Public Service Professionals: Reflections: Stephen Harrison and Christopher Pollitt. Part III: New Approaches to Resource Management. . 9. Local Management of Schools; a New System of Resource Allocation and Accountability: Rosalind Levacic. 10. Resource Management in Universities: John Sizer. 11. The Civil Service and The Financial Management Initiatives: Andrew Grey and Bill Jenkins. 12. Changes in Resource Management in the Social Services: Norman Warner. 13. Resource Management in the National Health Service: David Symes. 14. New Approaches to Resource Management: Reflections. Stephen Harrison and Christopher Pollitt. Part IV: Strategic Management. 15. Organizational Design and Development: the Civil Service in the 1980s: Kate Jenkins. 16. Organizing the Strategic Management: the Personal social Services: Gerald Wistow. 17. Strategic Management in Local Government and the NHS: Rodney Brooke. 18. The Organizational Structure of the Police: Roy Wilkie. 19. Strategic Management in the Prison Service: Chris J. Train and Christine Stewart. 20. Strategic Management in Social Service: Norman Tutt, Jean Neale and William Warburton. 21. Strategic Management: Reflections: Stephen Harris and Christopher Pollitt.

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Book SynopsisCase Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change.Table of ContentsIntroduction. 1. The Vision and Reality of an Executive Agency. 2. Strategic Management in Further Education. 3. Strategic Change in Local Government Management: Comparative Case Studies. 4. Light at the End of the Tunnel. 5. Merging into Ribbon. 6. The Metropolitan Police Plus Programme. 7. Implementing Community Care. 8. Wellcare Hospital Trust. 9. European Regional Development Fund in Wales. 10. Local Authority Decison-Making: The Traders of the Uffizi Gallery in Italy. 11. Capital Accounting. Index.

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Book SynopsisCost control and cost planning are an integral part of quantity surveying and construction management courses. This new book on building design uses programmed learning to demonstrate the ideas of cost control and cost planning, from first principles through practice. Worked examples are used throughout the concise and easily accessible text.Table of ContentsThe importance of control over expenditure; The purpose of cost control; The principles of cost control; Traditional costing procedure; Cost control during inception, feasibility, outline proposals; Cost control during scheme design; During detail design; Test

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Book SynopsisIn this major work, Bourdieu examines the distinctive forms of power -- political, intellectual, bureaucratic and economic -- by means of which contemporary societies are governed.Trade Review"Since the 1960s Pierre Bourdieu's terrific constancy has been there to hold us to the vision and divisions of criticism, detachment, reason, truth ... [This book is an] enormous addition to his vast architecture." Times Higher Education Supplement "This is a book ... which presents a stimulating argument." Sociology "If you wish to understand how France's grandes écoles have achieved such influence you need look no further than The State Nobility ... characteristic combination of original concepts, innovative analysis and a huge array of empirical evidence ... strongly recommended." British Journal of Sociology "Both The Rules of Art and State Nobility are dazzling examples of the way in which Bourdieu imposes order on an overwhelming wealth of empirical material ... these books represent important developments in Bourdieu's thought and confirm his status as one of today's most stimulating and bold sociological thinkers." European Journal of Social TheoryTable of ContentsForeword by Loïc J. D. Wacquant. Translator's Note. Prologue: Social Structures and Mental Structures. Part I: Academic Forms of Classification:. 1. Dualistic Thinking and the Conciliation of Opposites. 2. Misrecognition and Symbolic Violence. Part II: The Ordination:. 1. The Production of a Nobility. 2. A Rite of Institution. 3. The Ambiguities of Competence. Part III: The Field of the Grandes Écoles and its Transformations:. 1. A State of the Structure. 2. A Structural History. Part IV: The Field of Power and its Transformations:. 1. Forms of Power and their Reproduction. 2. Establishment Schools and Power over the Economy. 3 Transformations in the Structure of the Field of Power. Part V: State Power and Power over the State:. Notes. Index.

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