Business strategy Books

3832 products


  • Strategic Management in Public Services

    Taylor & Francis Strategic Management in Public Services

    2 in stock

    Book SynopsisStrategic Management in Public Services Organizations takes a comparative and international view on the appropriate use of strategic management models that are affecting the way public services organizations are managed. In an era of New and post New Public Management reforms, public managers at all levels are expected to respond to these new approaches, which profoundly affect their work practices, skills, and knowledge bases. Choosing a promising strategic management model and implementing it in a way that works for the organization or inter-organizational network in question also depends on an understanding of local politico-administrative and cultural contexts: this book helps the readers identify how to successfully tailor strategic management approaches to their specific circumstances and needs. This second edition builds upon the successes of the well-received first edition. Thoroughly updated to help public managers meet the challenges of a new decade, it hasTrade Review"I have been using this esteemed book for years for executive master's students in strategic public management. The second edition enriches the importance of 'context' for understanding public organizations by new mini-cases, and adds a very relevant chapter on collaborative governance, making the book even more topical."Nicolette van Gestel, Tilburg University, The Netherlands"The encyclopedic coverage of decades of research makes Ferlie and Ongaro's contribution an invaluable resource for scholars. The mini-cases, drawn from a variety of organizational and policy environments enrich the book and bring the subject of strategic management to life."Jeffrey D. Straussman, University at Albany, USA"Ferlie and Ongaro are to be congratulated on producing this exemplary volume. It is set to become the standard reference point for students and researchers alike."Stephen P Osborne, University of Edinburgh, UK"the authors have made a major contribution to the literature on public and nonprofit strategic management. Their book will be a must-read, must-cite resource for any serious scholar or doctoral student studying public and nonprofit strategic management."John M. Bryson, University of Minnesota, USA"In summary, this is a book that focuses on different schools of thought about strategic management. It addresses some very important topics: notably, the impact of strategic management on organisational performance and how lessons about successful strategic management can be transferred from one context to another. It stresses the need to look at the context of strategic management, and thereby points to a need to recognise that strategic management varies in practice. The book is, therefore, a warning against oversimplifying the nature of strategic management. Finally, it is a book that is upbeat about the future of strategic management as a subject of academic study and as a useful development in public administration."Paul Joyce, Local Government Studies"The book serves two main audiences. On one hand, it can be an excellent manual for graduate students in Public Management programs, especially sections 2 and 3, where the authors provide a complete overview of the schools of SM. On the other hand, it is also an advanced contribution for scholars in the field; they may be most interested in reading and discussing sections 6 (about the role of context(s)), 7 (the relationship between strategy and performance), and 9 (conclusions, where the SM in public sector is described as a "science" and "art and profession")."Tommaso Agasisti, MIP Milan Polytechnic University, Italy"One of the unique strengths of Ferlie’s and Ongaro’s work is that they make an, in our view largely successful, attempt at integrating and accommodating these diverse and somewhat controversial ambitions in a single – modestly sized – volume…. A second major strength of Ferlie’s and Ongaro’s book emanates from the emphasis it puts on illustrating theoretical deliberations by concrete and well-elaborated, in-depth examples…. Finally, the book provides a broad reflection with a conclusion chapter, which considers the nature of public strategic management in the public sector."György Hajnal, Local Government Studies "This book presents significant advances in the theoretical and practical understanding of public sector strategic management in its context. The book provides a contemporary public sector strategic perspective that is geared to comprehend the current and future challenges and provide sign posts for scholars and public sector actors to strategically act on the many contemporary challenges."Giuseppe Grossi, Kristianstad University, SwedenTable of Contents1. Introduction: our core argument and overview 2. Schools of strategic management and their implications for contemporary public services organizations - part 1: from structure to culture 3. Further proliferation of schools of strategic management - part 2: the 1980s onwards 4. Collaborative and network based forms of strategy 5. Strategy making and governance in the third sector 6. Strategy as process: a review and prospective agenda 7. Framing the context: managing strategically public services organisations in different politico-administrative ‘houses’ 8. Strategy and performance 9. Strategic management, the quest for excellence, and the ‘best practices’ research in public management 10. Conclusion: strategic management in the public sector as both ‘science’ and ‘art and profession’

    2 in stock

    £52.24

  • Thinking In Bets

    Penguin Putnam Inc Thinking In Bets

    4 in stock

    Book Synopsis

    4 in stock

    £23.79

  • People with Purpose

    Kogan Page Ltd People with Purpose

    2 in stock

    Book SynopsisKevin Murray specializes in strategic communications, reputation management and leadership coaching. He has almost 40 years' experience in communications, including appointments as Director of Communications of British Airways, Director of Corporate Affairs at the UK Atomic Energy Authority, and Chairman of the biggest public relations and communications group in the UK for more than 15 years. He is also author of The Language of Leaders and Communicate to Inspire, both shortlisted for the CMI Management Book of the Year Awards in 2013 and 2014 respectively, and published in multiple languages around the world.Trade Review"Another great book by the author of the bestselling The Language of Leaders. This book brings together the 'best of the best' when it comes to research and best practice on purpose, leadership, engagement and performance. It is exactly the right book to read to seize the huge opportunity for productivity improvement across the UK. It is a masterpiece on values, the value of purpose and the importance of inspirational leadership in creating successful enterprise. Kevin offers a reminder of the immense power of audacious goals and the huge attraction of thriving over survival. A book full of great ideas, great examples and practical advice, this is a textbook on how to succeed as a leader in the 21st century and is fun to read." * Paul Drechsler, CBE, President of the Confederation of British Industry *"Kevin Murray's new book is needed now more than ever. In uncertain times the best way for leaders to navigate is to find their own 'North Star' and help their people to do the same. People with Purpose shows you how to do just that. A must read." * Ann Francke, Chief Executive of the Chartered Management Institute *"WOW. What a tour de force! I couldn't put it down and have re-read it a second time with so many great ideas to implement. If you want to lead with purpose, gain competitive advantage, and have a highly engaged workforce, this is the book for you!" * Sir Eric Peacock, Chairman, Just Loans pic and Buckley Jewellery *"I have never been a great reader of books on management as I've always found them heavy on theory and short on real world experience. To thrive today you need people with purpose. This book shows you how effective leaders develop people with purpose. It's not a book of theory... it's a book of practice from the mouths of leaders who have done it. It's a practical guide to leadership and empowerment from people who have done it. It's a book I wish I could have read 30 years ago." * Lord Stuart Rose, Chairman of Ocado *"Purpose is a very fashionable word in marketing today, but what is really meant by it, and how do you make it work for your brand? Kevin Murray's book uncovers its many layers of meaning and gives a valuable practical guide to making it work for your organisation. As he says, a well-crafted purpose will act as a guiding star for your brand and give it an unfair competitive advantage in three ways: it will focus the company on serving the customer, it will motivate staff to deliver the customer benefit, and it will enrich our society as well as shareholders." * Hugh Burkitt, Chief executive of the Marketing Society *"The twenty first century has truly begun with the realisation that long-term shareholder value can only be created through stakeholder value - so purpose matters and value can only be created by people driven and energised by purpose. Kevin impressively brings this together, linking value and values with engagement and behaviours bound by purpose." * Tony Manwaring, Executive Vice President, Chartered Institute of Management Accountants *"Kevin has once again produced a well-researched, thoughtful and stimulating contribution which enriches our understanding of good management and brilliant leadership. As Chair of the All-Party Parliamentary Group I would love to be able to use this as compulsory reading for all parliamentarians." * Barry Sheerman, MP, UK Parliament *"All my experience from 40 years of leadership across multiple organisations, large and small, plc's and private equity, charities as well as corporates, in the UK, US and elsewhere tells me that Kevin's messages in this book are fundamental and absolutely right. It's a must read for all leaders, current and aspiring, who want to deliver superior performance. It remains deeply depressing how few leaders really do understand the concepts discussed by Kevin." * Philip N Green, CBE, Chairman of Carillion and BakerCorp. *"People with Purpose is an inspiring, fresh and lucid account of how strong values can be transformative of the performance of diverse organisations, improving profitability of businesses, increasing effectiveness of service delivery and nurturing unrealised talent. It is an optimistic book that is even more relevant amid national and global uncertainty. People with Purpose serves as a challenging route map to more resilience by doing and being better." * Baroness Tessa Jowell *"Profit alone isn't enough. People With Purpose brings alive the need for clear and consistent application of purpose, values and goals in enabling businesses to realise their potential and prosper far into the future. Kevin's assessment is a very practical one, it draws on the experience of many business leaders and provides a framework to help leaders motivate and inspire their people. This is an upbeat book, full of insights which will be indispensable to business leaders grappling with profound changes in society and committed to building great businesses for the long term." * Ian Durrant, Chairman, Greggs and Capital and Counties plc *"Kevin serves up a secret sauce for 21st Century business in a rich read that inspires and equips. In the process, he reminds us all that even and especially in the business world, it's our humanity that wins. This timely read advances the global purpose movement from talk to walk." * Valerie Keller, Global lead, EY Beacon Institute, Executive Director, Global Markets, Ernst and Young. *"You don't have to be the CEO of a huge global company to find this book useful. Anyone who leads will find it packed full of practical insights to help their team thrive and grow." * Start Your Business Magazine *Table of Contents Section - ONE: Why Purpose is Central to Performance; Chapter - 01: Effective Leadership - It’s All in the Mind; Chapter - 02: The Purpose Movement - A Growing Global Conversation; Chapter - 03: Purpose and Employee Engagement: Why Giving Employees a Greater Sense of Purpose is Every Leader’s Job; Chapter - 04: How Purpose Powers Better Results… and the Leadership Behaviours That Do Most to Unlock Discretionary Effort From Employees; Chapter - 05: The Value of Values - How Culture Contributes to a Sense of Purpose and to Better Results; Chapter - 06: Measuring the Value of Purpose - Meeting the Needs of Customers and, In So Doing, Creating Long-Term Value For All Stakeholders; Section - TWO: People With Purpose - How Leaders Use Purpose in Their Own Organizations; Chapter - 07: From Surviving to Thriving - The Importance of a Long-Term Vision; Chapter - 08: Authentic Purpose - Start With the Customer to Truly Engage With People Inside and Outside Your Organization; Chapter - 09: Culture is Your Competitive Edge - How Leaders Align Purpose and Values to Create Winning Teams; Chapter - 10: A Framework For Success - How Leaders Create Alignment By Putting Purpose, Values, Vision and Goals on a Single Page; Chapter - 11: Purposeful Conversations - How Leaders Embed Their Vision and Values and Align Their Organizations; Section - THREE: Leading With Purpose - What You Need to Do; Chapter - 12: Define Your Own Purpose - You Can’t Inspire Your Team If You Are Not Inspired Yourself; Chapter - 13: The Purpose Framework - How to Create the Tool That Gives Everyone in Your Team a Sense of Purpose

    2 in stock

    £20.24

  • Taylor & Francis Business to Business Marketing Management

    2 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    2 in stock

    £56.99

  • Taylor & Francis Ltd A Managers Guide to Selfdevelopment

    2 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    2 in stock

    £28.99

  • Taylor & Francis Transparent Leadership

    15 in stock

    Book SynopsisEstablishing a culture of trust in organizations and strengthening the middle line are both critical for implementing innovation, especially during major disruptions. Work units and teams operate in environments that are largely influenced by broader organizational and institutional goals where middle managers are most needed for guiding and directing the staff to carry out change. Recently, however, the value of middle managers has come under attack. Despite their valuable contributions that often have gone unnoticed by senior executives, middle managers have regularly been viewed as non-value-added practitioners that consume resources but do not add value to products or services. Further, as technology advances and social media allow executives to interact more directly with stakeholders, it also removes middle management from the communication loops or the decision-making process. Conscious about the potential of being eliminated, demoted, or bypassed, some middle managers attempt to âœprove their premiumâ by working excessively hard, thus becoming hyper-effective, working longer hours with a desire to perform their roles better. Surprisingly, however, executives who react harshly to these attitudes and behaviors also typecast middle managers as being unmotivated and needed to be further bypassed or often incentivized monetarily to accomplish important tasks. Neglecting middle managersâ strengths or focusing on negative attributes and weaknesses create conditions of failure harmful to employees and organizations.Transparent Leadership: Bridging the Trust Gap Between Senior Executives and Middle Managers focuses on the trust gap between senior executives and middle managers. A proven framework of trustworthy leadership will be showcased along with practical strategies and assessment tools aimed at bridging the trust gap between executives and middle managers. The book is presented as a practical guide for leaders and professionals wishing to gain skills for building and maintaining trust in the workplace. It provides practical strategies and assessment tools for bridging the trust gap between executives and middle managers.

    15 in stock

    £36.09

  • Leadership and the Frontline Workforce

    Taylor & Francis Leadership and the Frontline Workforce

    1 in stock

    Book Synopsis

    1 in stock

    £36.64

  • Taylor & Francis Clutch Leadership

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £33.24

  • Innovations for Transformation

    Taylor & Francis Innovations for Transformation

    1 in stock

    Book SynopsisThis book chronicles how four resort cities (Ashville, Aspen, Key West, and Laguna Beach) addressed failing economic situations to reinvent themselves and prosper. The author explores bottom-up reinventions of local community value propositions, often driven by economic forces that require reinvention due to declining or disappearing traditional economic opportunities. The author foregoes broad national policies and focuses on a wide range of types of citizen groups, local institutions, and businesses that coalesce to understand what is happening or has happened to their community. These cities then formulate future aspirations with new value propositions and experiment to determine what works. The investment becomes focused on emergent successes. The author addresses four community ecosystems and a spectrum of contexts -- For example, mountains vs. oceans and venues for entertainment vs. thought leadership. These four ecosystems were reinvented creatively to enable great economic and societal successes. In particular, the energy provided by bottom-up innovation was crucial. The information presented in this book is drawn from two sources -- First, historical accounts of such initiatives are leveraged. Second, and more substantial, are findings synthesized from extensive interviews in Asheville, NC,

    1 in stock

    £31.34

  • Taylor & Francis Reasoning for Business

    1 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    1 in stock

    £34.19

  • Mastering Services Pricing

    Pearson Education Limited Mastering Services Pricing

    2 in stock

    Book SynopsisThe definitive guide on how to price services to deliver profit, fund for product development and meet the needs of the customer/client at a price they are happy to pay.   As traditional manufacturing companies move to service provision, how should they price their services? What pricing model should they develop and what buyer behaviour model should they nurture? What will happen if you get your services offering right, but your pricing model wrong?     Mastering Services Pricing shows you how to create pricing that allows you to deliver maximum profit and high client satisfaction.   Learn that the cost plus' model won't work for service provision Understand how your competitors will use pricing to gain market share, create growth and tie in existing customers Recognise that Product pricing is coercive, services pricing is collaborative Understand that serviceTable of Contents 1 How clients buy services 2 Cost-plus pricing and beyond 3 Pitching for work 4 Negotiating price 5 The pricing lever 6 Alternative fees 7 Pricing tactics 8 Drivers of value 9 Learning from industry 10 Saving clients money 11 Pricing controls and capabilities

    2 in stock

    £71.25

  • Managing Change

    Pearson Education Managing Change

    3 in stock

    Book SynopsisBernard Burnes is Professor of Organisational Change at Stirling Management School, University of Stirling. Table of Contents Part 1 - Introduction to change management: fundamental questions for organisations Chapter 1: Introduction to change management Part 2 - The rise and fall of the rational organisation Chapter 2: From trial and error to the science of management Chapter 3: Developments in organisation theory Chapter 4: The Culture-Excellence paradigm Chapter 5: Alternative paradigms Chapter 6: Critical perspectives on organisation theory Chapter 7: Culture, power, politics and choice Part 3 - Understanding change Chapter 8: Approaches to strategy Chapter 9: Planned change and Organization Development (OD) Chapter 10: Developments in change management Chapter 11: A framework for change Part 4 - Managing choice Chapter 12: Organisational change and managerial choice Chapter 13: Organisational change and managerial choice Chapter 14: Management, leadership and change Bibliography Glossary Index

    3 in stock

    £60.79

  • Key Business Solutions

    Pearson Education Key Business Solutions

    2 in stock

    Book Synopsis

    2 in stock

    £28.49

  • Global Strategic Management

    Bloomsbury Publishing PLC Global Strategic Management

    1 in stock

    Book SynopsisSeamlessly blending academic rigour and practicality, this textbook provides an introduction to global business strategy. Assuming a born global perspective, Global Strategic Management is supported by ample pedagogical features, including numerous case studies and examples featuring both established multinationals and unknown SMEs from across the globe.The book takes an applied approach to global business strategy, emphasising functional parts of international business (managing marketing, operations, HR and finance). The text has been widely updated to incorporate the impacts of the Covid-19 pandemic, such as work from anywhere and deglobalization. New to this fifth edition is increased material on sustainability and corporate social responsibility, including discussion of climate change, NGOs and sustainable development goals. Subjects such as the impact of technology, cryptocurrency and global strategy in the digital space are discussed in more detail, while the cTrade ReviewA must-read for students and managers who want to understand and act upon the challenges that ‘borderless’ firms and their leaders face in a world revolutionized by disruptive change of all types, with a renewed emphasis on corporate governance and environmental and social sustainability. * Africa Ariño, IESE Business School, Spain *This book provides a fantastic base to develop critical thinking skills around the topics of global strategic management and globalization. It offers clear explanations of important frameworks coupled with real world examples and data which students can use to understand and analyze firms, industries and countries. * Heather Berry, George Washington University, USA *The uncertainty in today’s business world is greater than ever with climate change, geopolitical fragmentation and the aftershocks of the pandemic making decision-making harder than ever. This textbook provides a route map through this uncertainty with lots of fresh case studies and bang up-to-date explanations of what is happening today. It provides both practical advice and theoretical insights for students of business at every level. * Julian Birkinshaw, London Business School, UK *I highly recommend this book on global business strategy. Including numerous real life case studies, a summary of the relevant literature and useful pedagogical tools, it is the perfect companion for both students and instructors. It analyses the environmental, social and governance issues international businesses face and covers contemporary important developments, such as cryptocurrencies. Congratulations to the authors on a very well-researched and comprehensive text! * Lourdes S. Casanova, Cornell University, USA *This book is perfect for undergraduate and graduate students interested in global strategy. It offers complete coverage of the foundation knowledge needed to understand how companies navigate and thrive in the current global landscape. The latest theoretical insights are explained in a rigorous and practically relevant way and are supported by a wide range of up-to-date activities and examples that bring these topics to life. * Ilya Cuypers, Singapore Management University, Singapore *Global Strategic Management is an invaluable textbook for students studying globalization, seamlessly blending theory and practice. The international case studies and examples are particularly useful, encouraging students to engage in the complex issues facing globalizations. * Ehsan Khajeh, Coventry University, UK *Lasserre and Monteiro’s textbook on global strategic management is essential reading for all students of corporate management. I recommend it to both business executives and students alike for learning both the conceptual foundations of global strategy and examining the practical applications of these concepts. * Soumitra Dutta, University of Oxford, UK *Lasserre and Monteiro’s book provides a comprehensive analysis of how companies operate in the global arena, beginning with a rich analysis of the global environment, followed by a discussion of corporate and competitive global strategies, and concluding with a pragmatic application of those concepts to functional areas of the organization. The text is didactic and accompanied by a set of interesting and informative cases. It is an invaluable resources for students of global strategy. * Sergio Lazzarini, Insper Learning Institution, Brazil *Lasserre and Monteiro provide a solid overview of the strategies of globally operating multinationals and the evolving global business environment. The book excels at providing tools for managers and is rich in contemporary data and case examples originating from a wide variety of industries and national contexts. * Klaus Meyer, Ivey Business School, Canada *This latest edition of Global Strategic Management continues to be the best choice for business students looking to develop a deeper understanding of global business. It contains numerous practical cases and explains concepts from literature in a way that allows for their immediate application. I strongly recommend it to readers and instructors alike. * Michael Mol, Copenhagen Business School, Denmark *This book offers comprehensive treatment of contemporary global strategy, including coverage of born globals, emerging markets and open innovation, topics on which Monteiro is a leading authority. By highlighting the Sustainable Development Goals and the need for a post-Covid-19 “green recovery”, the text equips business leaders of the future for the Decade of Action and beyond. * Shameen Prashantham, China Europe International Business School, China *Lasserre and Monteiro’s new version of Global Strategic Management is the best global strategy book on the market. It covers both western and emerging market contexts with a wide range of theories, models and cases, and highlights emerging issues including sustainability, digitalisation and national competitiveness. Organised in three key sections – context, strategy and management – its easy-to-follow, pedagogical approach ensures Global Strategic Management is ideal for undergraduates and postgraduate students alike. * Mohammad B. Rana, Aalborg University, Denmark *This textbook combines academic rigor with practical relevance, addressing fundamental concepts as well as current and future trends in globalization. It provides a truly multi-faceted global perspective with 33 case studies from more than 20 countries, as well as an even larger number of practical examples. * Karlheinz Schwuchow, Hochschule Bremen University of Applied Sciences, Germany *Table of Contents1. Globalization of Markets and Competition 2. The Emerging Global Environment 3. Globalization, Societies and Cultures 4. Globalization, Sustainable Development and Social Responsibility 5. Designing a Global Strategy 6. Assessing Countries' Attractiveness 7. Entry Strategies 8. Global Mergers, Acquisitions and Strategic Alliances 9. Global Marketing 10. Global Operations and Digital Networks 11. Global Innovation 12. Global Financial Management 13. Global Human Resource Management 14. Designing a Global Organisation 15. Current and Future Trends 16. Global Strategic Management in Action

    1 in stock

    £52.19

  • The Wolf of Investing

    John Murray Press The Wolf of Investing

    2 in stock

    Book SynopsisFrom Jordan Belfort, author of The Way of the Wolf and subject of the hit movie The Wolf of Wall Street, comes his long-anticipated guide for mastering the stock market. The Wolf of Investing teaches you when to buy, sell, hold, and cash out; how to make smarter (and safer) investments; and how to build significant wealth over both the short- and long-term. Unlike traditional investment books, each page of Jordan''s lessons, colorful stories, and principles entertains you with the charismatic swagger portrayed so famously on the silver screen by Leonardo DiCaprio.When Belfort''s brother-in-law, Fernando, lost nearly $100,000 dollars in investments in under sixty days, Jordan sat him down for some tough love. Using the financial acumen and insider''s knowledge he learned during his time working on Wall Street, Jordan taught Fernando how to turn his portfolio around. Along the way, he explained which decisions were bad and why, as well as how to pivot from

    2 in stock

    £17.00

  • Bet on Yourself

    HarperCollins Focus Bet on Yourself

    2 in stock

    Book SynopsisTake charge of your career and create a life full of learning, adventure, joy, and success utilizing these never-before-shared leadership principles Ann Hiatt learned working alongside the world’s top tech CEOs—Google’s Eric Schmidt, Amazon’s Jeff Bezos, and Yahoo!''s Marissa Mayer. Whether you’re stuck in your current job, starting your first job and wondering how you can use it as a steppingstone towards your dream career, or mid-career and wanting to finally be recognized for promotion or a leadership role, this book is for you.For the first time, Ann Hiatt shares both the daily habits and long-game strategies she learned working side-by-side for decades with the giants of technology at Amazon and Google.Through clear guidance and incredible stories, Bet on Yourself will teach you:How to define your abilities and speak up so that you can be recognized for the work that you do and the unique cTrade Review'Bet on yourself' is the principal piece of advice I give to all of my students. Now Ann Hiatt has written the definitive book on how to actually do that! It should be on literally everyone's shelf.' * Scott Duke Kominers, Associate Professor, Harvard Business School *'Moonshot thinkers thrive when partnered with visionary implementers. Ann Hiatt was that force behind the CEOs of both Amazon and Google. Bet on Yourself is a rare glimpse into the foundation of these revolutionary companies and a step-by-step manual of empowerment which will inspire each reader to bring their own dreams to life and design new radical opportunities.' * Pablo Rodriguez Moonshots Ambassador, Google's Moonshot Factory *'What if you knew someone who collaborated firsthand with the world's most powerful executives, observing what makes them successful and then applying that wisdom to kickstart her own successful career? Ann Hiatt is that person, and in Bet on Yourself, she shares previously untold recipes for success in the internet age.' * Steven Levy, author of Hackers, In the Plex, and Facebook: The Inside Story *'Ann Hiatt knows what it takes to get things done--it's why the top executives at Amazon and Google relied on her. Her book is filled with sage advice for taking smart risks, championing your ideas, and increasing your impact.' * Adam Grant, #1 New York Times bestselling author of THINK AGAIN and host of the TED podcast WorkLife *

    2 in stock

    £17.00

  • The Performance Curve

    Bloomsbury Publishing PLC The Performance Curve

    Book SynopsisMany of us are striving to reach our full potential at work and beyond to achieve our goals, rise to challenges and connect well with others. But how can we actively develop our performance, while also taking care of our well-being and life satisfaction? The Performance Curve is a bold new holistic guide that effectively tackles this challenge, providing practical insights into how you can develop and sustain a productive and fulfilling life.Crucially, this book explores not only how you can improve individual performance, but also how to build relationships and environments that bring out the best in others. By interweaving the individual and the collective, this unique approach produces the most effective and sustainable results across the board.The Performance Curve is a powerful combination of neuroscience, psychological research and practical guidance. These concepts are then brought to life through the stories of remarkable individuals from diffeTrade ReviewAn inspirational and accessible synthesis of business and organization management, psychology and brain science, brought to life with vivid and engaging anecdotes. -- Trevor Robbins, Professor of Cognitive Neuroscience, University of CambridgeHighly practical yet deeply substantive, The Performance Curve is a masterful synthesis of the best of what we know about how to become the better version of ourselves we were meant to be. -- Robert Kegan, Harvard University, co-author of 'Immunity to Change' and 'An Everyone Culture'Carries an important message for boards and executive teams seeking practical ways to build the social capital of their organizations. -- Paul Coombes, Chairman, Centre for Corporate Governance, London Business SchoolYou couldn’t ask for a better, more credible guide to raising your professional game and getting more from your life. -- David Morley, MD and Head of Europe at CDPQ. Former CEO and Executive Chairman of Allen & OveryA very engaging and thought-provoking read. -- Elona Mortimer-Zhika, CEO, IRIS Software GroupI can’t think of a more timely and valuable book to help us navigate the changes in mind-set we need to perform and thrive, today and in the future. -- Mark Joseph, CEO, Mobitas AdvisorsThese methods help individuals to develop their leadership muscles and sustainable performance, and businesses to build an effective pipeline for talent, a growth-oriented culture. -- Janet Dekker, EVP Human Resources, Safran Aircraft EnginesCompelling and full of new insights for unleashing individual and organizational performance. -- Heather Bock PhD., Global Chief Learning Officer, Hogan LovellsPractically distils a wide variety of highly effective approaches to enable leadership success in a post-conventional world. Read it and be better. -- Nicolas Ceasar, Head of Leadership Development and Coaching, NatWest GroupThis is an important book. It goes beyond the platitudes of ‘look after yourself to be your best’ and provides evidence-based tools for maximizing your potential and driving sustained organizational performance. -- Colin Price, Former Global Managing Partner, Organization Practice, McKinsey & Co.A manifesto for aiming higher, individually and collectively. -- Sharon Toye, founder of Leadership Mindset Partners and author of 'Accelerating Performance'Highlights the importance of lifelong learning for developing and maintaining our best cognitive function and wellbeing. -- Barbara J Sahakian, Professor of Clinical Neuropsychology, University of CambridgeA comprehensive guide to being your best in today’s uncertain world and to building winning teams that get breakthrough results. -- Chris de Lapuente, Chairman and CEO, LVMH Selective Retailing, Perfumes & CosmeticsThe Performance Curve goes deep into the catalysts that drive effectiveness and will-being. Highly recommended. -- Tsun-yan Hsieh, Chairman, LinHart Group and Senior Partner Emeritus, McKinsey & Co.Offers an insightful map for development which has breadth and depth, and provides solid handolds for the climb to performance. -- David Rooke, founder, Harthill ConsultingAn indispensable read for anyone looking to achieve both effectiveness and well-being. -- Dena McCallum, Co-Founder, Eden McCallum

    £22.50

  • Wealth Secrets of the 1

    Hodder & Stoughton Wealth Secrets of the 1

    2 in stock

    Book Synopsis''Infuriating... Wilkin''s main claim is that the super-rich have discovered ''secret'' ways of both making and preserving their fortunes... like [Capital author Thomas] Piketty, Wilkin has a love-hate relationship with capitalism. He takes the view that most billionaires are rich because, one way or another, they have found ways to rig the market.'' The TimesWhat does it take to make a fortune? Hard work? Great ideas? Intelligence? Business acumen? Or something else entirely? Spanning centuries and continents, from the Ancient World to the 21st century, Wealth Secrets of the 1% uncovers the economic principles that enable a fortunate few to get really rich. Witty, provocative and immaculately researched, it is essential and revelatory reading at a time when 1% of the world''s population owns half of its wealth.''Clever [and] entertaining, with a distinctly satirical edge'' Daily Mail''Illuminating [and] eye-opening... sure to make libertarian heads explode'' Kirkus Reviews''What makes this book different is that Sam Wilkin is an inside man'' Daily Telegraph''No one gets really rich reading how-to-get-rich handbooks...Wilkin offers up the real scoop in Wealth Secrets of the One Percent, a delicious - and insight-packed - send-up of the genre.'' Toomuch.comTrade ReviewAn amazing read. It turns out you don't need to be a genius to get fabulously wealthy. You only need to make one of these basic wealth secrets work for you. Wilkin's deep research studying Indian billionaires, American magnates, Russian oligarchs, Mexican tycoons, Roman generals and assorted others of the mega-rich lead Wilkin to identify their wealth secrets. Get on to one of those and you too can light your cigars with $100 bills . . . * Marvin Zonis, Professor Emeritus, Booth School of Business, the University of Chicago *This clever, entertaining piece of work is a self-help book with a distinctly satirical edge. Rich and poor will enjoy it equally, and if you have a modest entourage, I would consider getting copies for them too. * Daily Mail *What makes this book different is that Sam Wilkin is an inside man ... Pay attention, for this could be your chance to follow in the immaculate Italian leather shod footsteps of the world's one per cent. * Daily Telegraph *If you want to become ultra-rich, this book is for you. Sam Wilkin combs history for a provocative and well-written account of the secrets of wealth formation. Just reading this book will make you richer. * Darrell M. West, Vice President of Governance Studies at the Brookings Institution and author of Billionaires: Reflections on the Upper Crust *Illuminating [and] eye-opening... sure to make libertarian heads explode' * Kirkus reviews *

    2 in stock

    £12.34

  • Impact Networks: A Transformational Approach to

    Berrett-Koehler Publishers Impact Networks: A Transformational Approach to

    1 in stock

    Book SynopsisThis practical guide shows how to facilitate collaboration among diverse individuals and organizations to navigate complexity and create change in our interconnected world.The social and environmental challenges we face today are not only complex, they are also systemic and structural and have no obvious solutions. They require diverse combinations of people, organizations, and sectors to coordinate actions and work together even when the way forward is unclear. Even so, collaborative efforts often fail because they attempt to navigate complexity with traditional strategic plans, created by hierarchies that ignore the way people naturally connect. By embracing a living-systems approach to organizing, impact networks bring people together to build relationships across boundaries; leverage the existing work, skills, and motivations of the group; and make progress amid unpredictable and ever-changing conditions. As a powerful and flexible organizing system that can span regions, organizations, and silos of all kinds, impact networks underlie some of the most impressive and large-scale efforts to create change across the globe.  David Ehrlichman draws on his experience as a network builder; interviews with dozens of network leaders; and insights from the fields of network science, community building, and systems thinking to provide a clear process for creating and developing impact networks. Given the increasing complexity of our society and the issues we face, our ability to form, grow, and work through networks has never been more essential. 

    1 in stock

    £16.19

  • Strategic Analysis for Healthcare: Concepts and

    Health Administration Press Strategic Analysis for Healthcare: Concepts and

    2 in stock

    Book SynopsisStrategic planning encompasses much more than simply writing up a strategic plan and calling it a day. Successful strategic planning also requires developing the analytical skills leaders need to overcome current challenges while figuring out how to thrive well into the future. This book shows the way. Strategic Analysis for Healthcare: Concepts and Practical Applications presents a straightforward, step-by-step approach to strategic analysis and strategy development in healthcare. Through its clear explanations of theoretical concepts, supported by examples and applied exercises, the book provides readers with practical methods for developing healthcare strategy. This second edition includes the following new features and more: a brand-new chapter on population heath, an increasingly important approach to value-based care; three additional new chapters on strategic directional indicators, strategy selection and justification, and implementation plans and contingency planning; a substantially rewritten chapter on financial fit assessment and projection; and significant updates to many sections and topics, including financial analysis, competitive benchmarking, and organizational culture. With its short, engaging chapters, this workbook can be used as a stand-alone, applied-learning tool or in conjunction with an additional textbook. Perforated pages allow for easy use of the exercises as gradable assignments. The authors also mapped specific chapters from this book that can be taught alongside two other Health Administration Press titles, Strategic Healthcare Management, Planning and Execution, Second Edition, and Healthcare Strategic Planning, Fourth Edition. Leaders must be able to assess and strategically manage change in healthcare, as well as envision the future from a predictive, competitive, and visionary perspective. This book is designed to provide current and future leaders alike with the knowledge and guidance to do so.

    2 in stock

    £33.96

  • The Year in Tech, 2024: The Insights You Need

    Harvard Business Review Press The Year in Tech, 2024: The Insights You Need

    2 in stock

    Book SynopsisA year of HBR's essential thinking on tech—all in one place.Generative AI, Web3, neurotech, reusable rockets to power the space economy—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption?The Year in Tech 2024: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today's turbulent business environment.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and prepare you and your company for the future.

    2 in stock

    £16.14

  • The Growth Dilemma

    Harvard Business Review Press The Growth Dilemma

    2 in stock

    Book SynopsisPorsches for soccer moms? Patagonia vests for finance bros? Crocs for trendsetters? Weight Watchers for wellness? What happens when growing your brand requires serving new customers with different wants and needs than your current customers?You always want to grow your brand, but there's a dilemma: The more customer segments you target and serve, the harder it becomes to manage their diverse preferences and behaviors. Sometimes, you do such a good job building a loyal customer base that attempts to attract other customers feels like a betrayal to your core audience. Other times, a new segment adopts your products without your courting, and it creates tension with existing customers in the form of disagreement over how the brand should be used, what it stands for, and who it should serve. In these instances, the growth of one customer segment within your brand threatens to drive away your current customers. Welcome to the conflict zone, where brands must navigate incompatibilities between customer segments to achieve growth, or risk losing more customers than they gain. How did Supreme's attempts to crossover into fashion cost the brand its coveted reputation among skateboarders? How did Apple lose one of its most devoted customer bases when it updated a piece of software? What did Tiffany do when its silver jewelry became too popular with teenagers?Marketing experts and professors Annie Wilson and Ryan Hamilton answer these questions, and through dozens more cases provide insight into how brands can drive growth by attracting new segments without alienating or losing their current customers. They also explore how brands can more strategically select and manage customer segments to drive high velocity growth and symbiotic segment relationships. With a fresh, simple framework for driving sustainable brand growth, Wilson and Hamilton introduce the novel, and essential discipline of Segment Relationship Management (SRM), to show you how to better manage your marketing mix for different customer segments, and to recognize when inviting a new customer segment into the fold might cause a riff. Here you'll find a better way to strategically select new target markets and evaluate, monitor, and manage multiple customer segments to acquire, retain, and delight customers. The Growth Dilemma is your roadmap to brand growth.

    2 in stock

    £23.75

  • Business to Brand

    Hardie Grant Books Business to Brand

    2 in stock

    Book SynopsisBusiness to Brand: Moving from Transaction to Transformation is the definitive guide for all small business owners who want to create a brand – not just a business. Anyone can start a business, but how do you develop it into a brand? In this practical guide – the follow-up to the hugely successful business book, Passion. Purpose. Profit. – award-winning author, business coach and podcaster Fiona Killackey (of My Daily Business) shows you how to transform your business into a brand your customers can truly connect with. Whether you are just starting out or are decades into your business journey, you will learn the essential frameworks for moving your audience from simply transacting with your business to being transformed by your brand. From product development to positioning, visual identity to values, team building to tone of voice, you’ll have a clear understanding of where you’re going and exactly h

    2 in stock

    £17.00

  • Fortunes: The Rise and Rise of Afrikaner Tycoons

    Jonathan Ball Publishers SA Fortunes: The Rise and Rise of Afrikaner Tycoons

    2 in stock

    ** South African Number One Bestseller **A comprehensive work based on personal interviews and insider knowledge - bound to become a classic.The past three decades have seen a remarkable rise of Afrikaners in business. With Koos Bekker at its helm, media group Naspers began dominating the Johannesburg Stock Exchange and was turned into a global consumer internet group. Johann Rupert strongly extended Richemont's share internationally in the upper-end market of luxury goods, while Christo Wiese and Whitey Basson at Pepkor and Shoprite became Africa's largest clothing and food retailers.Fortunes describes how these and other business leaders, such as Jannie Mouton, Michiel le Roux, Douw Steyn, Roelof Botha, Hendrik du Toit and a number of commercial farmers, built their empires. It looks at their life and business philosophies and what makes them such successful entrepreneurs.Recent years have also seen the sensational collapse of Steinhoff International, the furniture retailer led by Markus Jooste that destroyed some of these fortunes. While Jooste is the topic of one of the chapters, another looks at the philanthropic projects most of these tycoons are involved in.

    2 in stock

    £10.44

  • Start. Scale. Sell.: 75 lessons for business

    Practical Inspiration Publishing Start. Scale. Sell.: 75 lessons for business

    2 in stock

    Book SynopsisWhatever you’re going through with your business, and whatever stage you’re at, this book can help. Entrepreneur Nick Suckley has built four start-ups and managed three exits over the last 20 years, through good and bad economic times and all the ups and downs, the challenges and joys, of being your own boss.He’s distilled his many years’ experience – good and bad – into these 75 life-lessons for starting, growing and selling companies. Start. Scale. Sell.will help you navigate your journey as a business owner. Discover:· the importance of acting like an entrepreneur – even before you take the plunge; · the simple Golden Rule for maximising profits· why investing in yourself and your own learning is so crucial· how to hustle and when to pivot· the secrets to building a strong brand and much more.These bite-sized lessons offer accessible, no-nonsense advice for even the most time-poor entrepreneur. It’s a blueprint for business success from an author who has been there, done it and has several T-shirts to prove it.Nick Suckley is a successful serial entrepreneur with the battle scars to prove it. Now you can take advantage of the lessons he learnt the hard way.Trade ReviewVery much enjoyed turning the pages on this one - a succinct and (very!) honest dose of reality for those who with plans to build, or be part of building, a business. The book cites 75 lessons, but you're left feeling like you've taken that little bit extra away too - the way the author humanises the journey through anecdotes is relatable, and leaves you thinking that you've been on the journey too. A particularly engaging writing style.A must read, and I hope that there will be another release soon (?)! * amazon.co.uk *Very practical tips from a serial entrepreneur who has been through the journey and converted his experience to short, useful and relevant tips which one can utilize in their own entrepreneurial journey. The book can be used as a blueprint through which we can navigate the startup setup starting from the basic ideation, sales target setting, funding and much more. With 75 practical lessons this book is high on information and advice and the style of writing on a one to one basis makes it an easy book to digest in a 1-2 straight sitting. Highly recommended both as a guide and a practical book on entreprenuership. * Netgalley *Table of ContentsPart 1 Lessons on how to get startedLesson 1: The Founder’s Mindset. Treat yourself as self-employed even if you have a job.Lesson 2: It’s all about spotting the opportunity. Is there a market for what you are doing?Lesson 3: Don’t underestimate how long it will take. Use the time from idea to execution wisely.Lesson 4: Take time with your business plan. You won’t think of everything but it will help.Lesson 5: The Six-Month effect. Hope for the best and plan for the worst. Lesson 6: Banks – beware Lesson 7: Look after your business by looking after yourselfLesson 8: How hard do I need to work? Have I earned my money today?Lesson 9: Push versus pull factors in getting startedLesson 10: Get real about where your sales will come fromLesson 11: Having little to lose in the early days means you can be ballsy. Don’t underestimate the power of offering an outside view.Lesson 12: Making money while you sleepLesson 13: Raising external investment: beware the pitfalls Lesson 14: Company valuations: getting to your first £1 million – and beyondPart 2. Lessons for the growth phaseLesson 15: Sweat equity: you can only sell shares in your company once, so be smart about how much you trade, and for what Lesson 16: Just do it Lesson 17: Walk the walk #1: establish your company valuesLesson 18: Walk the walk #2: decide what will you stand forLesson 19: Get your shareholdings right and adjust them if need be. It will avoid more serious problems down the line.Lesson 20: Understand how you make money. Get your finances in orderLesson 21: Why productivity matters Lesson 22: Manage your cash as if your life depends on itLesson 23: Why every company needs a war chestLesson 24: Hustling for growth. Why you should ask for business...but you can’t hustle for everLesson 25: Don’t be afraid to pivot. Especially if it is better for your customersLesson 26: It’s not all glory scaling a business. Be prepared to roll up your sleevesLesson 27: How to build successful joint venturesLesson 28: Growth phase: building a money-making machineSCALEPart 3: Lessons for Scaling Up: The Coming of Age phase Lesson 29: Perception is reality #1: how an office move can re-invigorate growthLesson 30: Perception is reality #2: your brand is far more important than you realiseLesson 31: Do you really need a non-executive board? Or should you be looking elsewhere?Lesson 32: Everyone needs an elevator pitch. Here’s how to write one.Lesson 33: Insight can be an effective way to engage with potential customersLesson 34: Get the right management information and use it to inform your decision making Lesson 35: How building a coaching culture can help you avoid problems before they become criticalLesson: 36: Red Team can help you make better decisionsLesson 37: Remove the temptation for fraud wherever you canLesson 38: The resource trap: how to ensure you have the right resource in the right places.Lesson 39: Diversification: take care when launching or investing in other businessesLesson 40: Pick your battles: when to let a legal challenge goLesson 41: The downside of a successful JVLesson 42: Building technology? Understand what you’re getting into, and the skills you’ll needLesson 43: Opportunistic approaches versus a planned exit. When should you start thinking (seriously) about an exit?Part 4: Lessons for Scaling Up: Surviving tough timesLesson 44: ShowtimeLesson 45: Be brutally realistic about how much business is on the horizonLesson 46: Bite the bullet – sometimes redundancies are better than endless uncertaintyLesson 47: Never make a loss. It means you will never lose controlLesson 48: Use the Power of Three to maintain focus and directionLesson 49: Every downturn is different. Sometimes you just need to sit it out Lesson 50: The Importance of investing in yourself. Why lifelong learning is importantLesson 51: Don’t agonise over rates of staff turnover. Employees are more mobile than ever and people are going to leaveLesson 52: Stronger marketing will bring more sales and help you survive a downturn.Lesson 53: How to identify and avoid poor performing sales peopleLesson 54: Hire slow and fire fastPart 5: Lessons for Scaling Up: Building Scale for SaleLesson 55: Your role as CEOLesson 56: The importance of scale: getting to £1m profitLesson 57: Why founder-shareholder alignment is critical Lesson 58: Boosting profitability: use the right toolsLesson 59: Ramping up marketing and sales: have clear product pitches and marketing messages - and use themLesson 60: Build a high-performance team – and be ready to give them the autonomy they need to make a difference Lesson 61: Getting sale ready – plan ahead and give yourself 12 to 18 months.SELLPart 6: Lessons for Selling UpLesson 62: Don’t allow a well meaning buyer distract you from the job you need to do post sale .Lesson 63: Timing and the economic cycle; the impact on deal structure Lesson 64: Don’t let your emotions get in the way of the right deal – focus on the bigger picture and don’t fixate on small details.Lesson 65: The right advisor can help you reach the widest audience of potential buyers. Beware doing it yourself.Lesson 66: Your Investor Memorandum is your shop window. Spend time getting it right; you can only sell your company once.Lesson 67: Meet as wide a range of suitors as you can. Demand can come from interesting places you hadn’t previously considered.Lesson 68: Think beyond the deal. Do not ignore the fact that you will be living with what comes after the transactionLesson 69: Don’t be afraid to walk away from a bad deal – even if it is from an appealing buyerLesson 70: Don’t be afraid to pause the whole process if need be. It’s emotionally tough but the right deal will come along eventuallyLesson 71: Deal structures and securing a premiumLesson 72: The deal that is right for the company may not be right for all the individuals concernedLesson 73: Anticipate due diligence – and prepare for it to be a full-time job when the time comes Lesson 74: Keep lawyers in their place. They can easily derail a dealLesson 75: Think about what happens post-sale

    2 in stock

    £12.34

  • Attaining the 2030 Sustainable Development Goal

    Emerald Publishing Limited Attaining the 2030 Sustainable Development Goal

    2 in stock

    Book SynopsisThe ebook edition of this title is Open Access and freely available to read online. Attaining the 2030 Sustainable Development Goal of Gender Equality focuses on Sustainable Development Goal number five (SDG#5): ending all forms of discrimination against women and girls. Examining family businesses in Honduras, Australia, Austria, and Lebanon, each case study presents a unique perspective from their respective country, analysing how SDG#5 translates into empowering women and girls around the world. The case studies presented generate insights and key takeaways into the role of family businesses in eliminating violence and other harmful practices as well as ensuring equal opportunities and participation for women in business and beyond. The United Nations’ (UN) Sustainable Development Goals (SDGs) are 17 Goals pledged by 193 nations in 2015 which would help engender an improved, fairer, and more sustainable world – one in which ‘no one is left behind’. The SDGs are a call to action, to develop innovative solutions to the most complex, societal, and environmental global challenges. In Family Businesses on a Mission, series editors Naomi Birdthistle and Rob Hales bring together international case studies to illustrate how family businesses can attain the UN 2030 SDGs. Accessible to those working in the field beyond academia – such as family business practitioners, family business owners, government and policymakers, members of NGOs, business associations and philanthropic centres – this book series equally appeals to those with a general interest in entrepreneurship and business.Table of ContentsChapter 1. The Sustainable Development Goals – SDG#5 Gender Equality; Rob Hales and Naomi Birdthistle Chapter 2. The Meaning of a Family Business and Why They are Important to Economies; Naomi Birdthistle and Rob Hales Chapter 3. Honduras: Hacienda Las Flores; Karen Dubon, Silvia Paz, and Allan Discua Cruz Chapter 4. Australia: Australian Winery Ballandean Estate Wines Champion Women in Business and Leadership; Rachel Perkins Chapter 5. Austria – Stanglwirt and Its Approach towards Female Leadership and Role Models; Valerie Nickel, Lena Leifeld, and Anita Zehrer Chapter 6. Australia: Eather Group and Gender Equality and Women’s Empowerment; Alan Reddrop and Divinia Eather Chapter 7. Lebanon: Technica International-SDG#5 Gender Equality and Women’s Empowerment; Bettina Lynda Bastian, Poh Yen Ng, and Bronwyn Wood

    2 in stock

    £15.00

  • 7 Rules of SelfReliance

    Hay House UK Ltd 7 Rules of SelfReliance

    2 in stock

    2 in stock

    £12.59

  • The Future of Food (WIRED guides): How to Feed

    Cornerstone The Future of Food (WIRED guides): How to Feed

    2 in stock

    Book SynopsisWith a global population estimated to reach nearly 10 billion by 2050 we face a huge challenge in feeding everyone on the planet. How is that to be achieved?In this brilliantly insightful, one stop guide WIRED journalist Matt Reynolds assesses the limits and drawbacks of current food production and looks at the ways in which they can be tackled. He considers the potential for lab-grown meat to replace inefficient livestock farming. He talks to the scientists hoping to perfect more productive and disease-resistant crops. He explores initiatives to make agriculture less environmentally damaging and to reduce food waste. And he addresses the fundamental question: how do we feed more people while using fewer of the Earth's resources?

    2 in stock

    £8.54

  • Effective Complaint Management: The Business Case

    Springer International Publishing AG Effective Complaint Management: The Business Case

    2 in stock

    Book SynopsisThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting. Table of ContentsComplaint Management in a Customer-Oriented Firm.- Complaints.- The Behavior of Dissatisfied Customers.- Principles of Complaint Management.- Strategic Planning of Complaint Management.- Complaint Stimulation.- Complaint Acceptance.- Complaint Processing.- Complaint Reaction.- Complaint Evaluation.- Complaint-Management Controlling.- Complaint Reporting.- Utilization of Complaint Information.- Human Resource Aspects of Complaint Management.- Organizational Aspects of Complaint Management.- Technological Aspects of Complaint Management.- Social Media Complaints.- Implementing Active Complaint Management.- Quick Test Complaint Management.

    2 in stock

    £71.99

  • Customer Needs And Strategic Management:

    World Scientific Publishing Co Pte Ltd Customer Needs And Strategic Management:

    2 in stock

    Book SynopsisOften, 'Customer First', or even 'Customer as the Sole Purpose', has been touted as the golden principle to conduct business in our commercial world. But to a lot of people, practising it is not as simple as it sounds. People interpret the principle in their own ways and adopt different approaches in practice.This book develops a 'Left-Right Circles' theory where customer needs are depicted as the 'Left Circle'. The book also analyzes various levels of customer needs and the key approaches to satisfying those needs. The 'Right Circle' in this theory depicts how a company develops its own strengths as competencies. The book describes how the Left and Right Circles interact, move in sync in a perfectly harmonious manner, offer products and services that customers will repeatedly purchase, and thereby builda strong base of loyal supporters for the company. The Left Circle driven approaches are applicable equally to serving customers and stakeholders. The approaches apply effectively to non-profit organizations as well as to profit-making companies. The theory can also be extended to interpersonal relationships, helping to enhance harmony and joy in personal lives.

    2 in stock

    £63.00

  • Decrypted: A Financial Trader's Take on

    Marshall Cavendish International (Asia) Pte Ltd Decrypted: A Financial Trader's Take on

    2 in stock

    Book Synopsis

    2 in stock

    £11.69

  • Business Unusual

    Kogan Page Ltd Business Unusual

    1 in stock

    Book SynopsisNathalie Nahai is a speaker, author and consultant, whose work explores persuasive technology, ethics, and the psychology behind evolving consumer behaviours. With clients including Google, Unilever and Accenture, she teaches companies how to ethically apply behavioural science to enhance their online presence, communications and customer experience. A member of the BIMA Human Insights Council, Nathalie hosts The Hive Podcast and has spoken about the impact of emerging technologies in The Atlantic, The Wall Street Journal, Business Insider, Forbes, Harvard Business Review, Stylist, The Telegraph, as well as TV and radio. She is based in Barcelona, Spain.Trade Review"As we face increasingly complex challenges, this book offers a vital road map for how we might transcend old ways of doing business and charter a more resilient, purposeful and values-driven path forward. Essential reading for business leaders and educators alike." * Scott Barry Kaufman, Humanistic Psychologist, author and podcaster *"Change happens to us or because of us. It's a choice, really. As Nathalie Nahai teaches us, life and work, and possibility, are all a process of becoming. It's what we do along the way that shapes our next adventure. Be the change." * Brian Solis, Anthropologist, Futurist and Bestselling authors of 'Lifescale' *"Through Nathalie Nahai's thoughtful application of behavioural science and the humanity of her stories, Business Unusual lights the way for the future of intelligent branding in a turbulent world. A highly engaging and informative read for anyone wondering how marketing can meet the moment in an authentic way." * Caroline Webb, Bestselling author of 'How To Have A Good Day' and Senior Adviser at McKinsey & Company *"Once again Nathalie Nahai has translated the latest findings from psychological science into an immense store of practical wisdom." * Rory Sutherland, Vice Chairman, Oglivy Group *"In a world where there is no longer any such thing as 'business as usual', Nathalie Nahai's Business Unusual is the timely guide to the future you need. This thoughtful and deeply researched study of a wide-ranging spectrum of business challenges - from the trap of 'wokewashing' to the issues of 'Zoom culture' - arms the reader with perspectives and insights that will enable anyone to future-proof their business with confidence." * Cindy Gallop, Founder and CEO, MakeLoveNotPorn *"Business Unusual is a powerful clarion call for business leaders to see themselves and their stakeholders differently. Nathalie Nahai explains these new rules of engagement with empathy and conviction. These are new rules that we can all embrace." * Sharath Jeevan, Author of 'Intrinsic' *"Very few thinkers, and even fewer writers, can articulate the complex nuances underlining today's biggest business challenges with the elegance, depth and eloquence of Nathalie Nahai. A rare polymath with deep expertise in tech, marketing and psychology, she has written one of the defining business books of our times. Every leader should study this book in detail - we will all be better off if they do." * Tomas Chamorro-Premuzic, Author and Professor of Business Psychology at University College London and Columbia University *"Nathalie Nahai richly illustrates the cultivation of bravely responsible, authentic and empathic values - those that build true resilience in this bewilderingly disruptive age." * Nell Watson, Tech Ethicist, Machine Intelligence Researcher and AI Faculty Member at Singularity University *"In Business Unusual, Nathalie Nahai successfully captures changing times as reflected in changing generations. She makes clear the old ways of doing things will no longer suffice in the third decade of the 21st century, when shifting preferences and proclivities dominate business as they do politics." * Barbara Kellerman, Author and James Macgregor Burns Lecturer in Public Leadership at Harvard Kennedy School *"A lively, practical guidebook for any business leader navigating the perils of pandemics, tech disruption and radically more judgmental expectations of customers and talent. Because the rules are changing in real time." * David Rowan, Founding Editor, Wired UK *Table of Contents Chapter - 00: Introduction; Chapter - 01: Times they are a-changin'; Chapter - 02: We demand more; Chapter - 03: Living the good life; Chapter - 04: Up close and personal - Deepening the people–business relationship; Chapter - 05: The lure of woke-washing - Values and virtue signalling; Chapter - 06: Emotionally intelligent communication - What not to do; Chapter - 07: How to recover when it hits the fan; Chapter - 08: Adapting to virtual-first relationships without losing touch; Chapter - 09: Business, unusual

    1 in stock

    £15.99

  • The Art of Co-Design: Solving problems through

    BIS Publishers B.V. The Art of Co-Design: Solving problems through

    Book SynopsisThe quintessential handbook on 'how to' co-design. In recent years, co-design has become something of a buzzword. While the term has gained in popularity, its true meaning and practical implementations are not widely understood. Existing resources, such as co-design toolkits, are freely available online but tend to be highly specialised and template-driven, limiting their usefulness for diverse contexts. The team behind "The Art of Co-Design" conducted a thorough review of existing co-design toolkits and created a comprehensive resource that provides a holistic understanding of co-design, its methods, and applications. This book examines the core steps in developing and delivering projects, from creatively designing the co-design itself to understanding how it can work best for different stakeholder groups to analysing results correctly and producing effective prototypes. Consider this book the ultimate guide on 'how to' co-design. - Gain the confidence to effectively engage in co-design. - Learn how to customize and apply co-design to any context. - Allow for more authentic and tailored approaches.

    £25.20

  • Designed for Digital How to Architect Your

    MIT Press Designed for Digital How to Architect Your

    5 in stock

    Book SynopsisOne of Forbes's Top Ten Technology Books of the YearHow to redesign ‘big, old’ companies for digital success—featuring a survey of 300+ business leaders and 30+ global organizations, including Amazon, Uber, LEGO, Toyota North America, Philips, and USAA. Most established companies have deployed such digital technologies as the cloud, mobile apps, the internet of things, and artificial intelligence. But few established companies are designed for digital. This book offers an essential guide for retooling organizations for digital success through 5 key building blocks: • Shared Customer Insights• Operational Backbone• Digital Platform• Accountability Framework• External Developer Platform In the digital economy, rapid pace of change in technology capabilities and customer desires means that business strategy

    5 in stock

    £16.99

  • Sustainable Marketing

    Kogan Page Ltd Sustainable Marketing

    1 in stock

    Book SynopsisPaul Randle is co-founder of the Sustainable Marketing Compass and CEO of Pickle Consulting Ltd based in Berkshire, UK. He has worked with global brands like Microsoft, BSI, Philips, VISA, Omicom and Dentsu. Alexis Eyre is co-founder of the Sustainable Marketing Compass, and co-founder of Sustainists. Based in Hampshire, UK, she has worked on all three sides of the marketing triangle - agency, client and media owner side - and has spoken at the Business Green NetZero Festival.Both assess on the Sustainable Marketing, Media and Creative course at the Cambridge University Institute for Sustainability Leadership.Trade Review"I love this book! A pointed evisceration of a marketing industry that's helped put us on the 'Highway to Hell'. A Big Idea to help turn the sector from climate destroyer to climate champion. And, crucially, a practical route map for everyone in the sector to turn this dream into day-to-day reality." * Mike Barry, Sustainable Change Agent, Former Director of Sustainable Business M&S *"This book is a blueprint for saving marketing as a profession in our chaotic times. Marketing has become synonymous with over-consumption, but as this book so clearly articulates there's another destiny possible, in which marketing makes sustainable solutions not just possible, but desirable. Every marketer must read this book or be left behind as sustainability skills become a 'must have' on every resume." * Solitaire Townsend, Chief Solutionist, Co-Founder of Futerra and author of The Solutionists *"The Sustainable Marketing Compass helps to embed sustainability at the heart of the business. An essential part of the arsenal for marketers who want to move away from extractive value creation to one where people, planet and prosperity thrive, interdependently, together." * Rupen Desai, CMO & Venture Partner at Una Terra. *"Sustainable Marketing provides the guiding light and framework for marketers to reorient their mindset and actions to a new standard of marketing that enables long-term well-being for all and makes businesses flourish. It will propel them into rapid action and meaningful storytelling, accelerating their commitment to the UN Sustainable Development Goals. As a result of reading this book, marketers will know they are doing the most meaningful work of their careers - for the sake of the planet and society, their organisation and their loved ones. Brilliantly written, researched and referenced, it's the new authority for the future of marketing." * Madeleine Cooper, CEO & Founder, Flourish *"Essential reading for a new generation of marketeers motivated to rediscover the meta-purpose of marketing - long-term wellbeing for all. Randle and Eyre analyze the current state and impacts of marketing, highlighting the flaws of conventional approaches and proposing a new role and mindset. Critically they provide the frameworks and practical tools needed to create true value for business and consumers alike." * Anna Lungley, Chief Sustainability Officer, dentsu *"It's usually outsiders and 'activists' that call for things to change. But when insiders start to do this, you know things are serious. As seasoned marketing professionals Alexis and Paul are the leaders the marketing profession will come to thank. They have laid it all out ­- the stark reality of marketing's current relationship to our climate and ecological emergency and a hopeful, solution-based focus to use our powers differently. If you work in marketing and want to look back at this moment with pride, this is the book to read right now." * Jonathan Wise, Co-Founder, Purpose Disruptors *"An essential handbook that offers frontline marketers, hope and practical guidance, via measurable frameworks, enabling sustainable marketing to become a reality, and a genuine force for societal good. An outstanding achievement." * Mary Keane-Dawson, Chair, British Interactive Media Association (BIMA) *"This book takes the reader through a journey - providing important context, clarity on core concepts (this area can be overwhelming on the technical front) and necessary agitation. But it doesn't leave you hanging... it then goes on to provide an approach that will help marketing know where to start and then where to go next. This will be the book that will be referred to in academic and industry circles in the future, a seminal guide to reframing marketing for a new era." * Deb Caldow, Global Sustainability Marketing Director, Diageo *"All businesses need certainty. If there is one thing that is certain in the next decade, it is that every business and every marketer will need to confront the reality of climate change. Business as usual is gone. Every marketer will be working in this new reality. It is both a huge threat and a generational opportunity. Alexis and Paul's incredibly researched book is essential reading for every marketer, not just those currently engaged in sustainability. It will make sense of the chaos, help future proof your career and set you on a path to be on the right side of history!" * Jake Dubbins, Co-founder, Conscious Advertising Network *"This is as broad ranging as it is beautifully written." * Rory Sutherland, Vice Chairman, Ogilvy UK *Table of Contents Chapter - 00: Introduction; Section - ONE: An introduction to sustainability; Chapter - 01: Getting ready for the journey; Chapter - 02: An introduction to sustainability; Chapter - 03: Deciphering the world of sustainability; Chapter - 04: Marketing and the environmentalist movement; Section - TWO: The role of marketing; Chapter - 05: The great acceleration and the golden era of marketing; Chapter - 06: The sustainable impacts of marketing; Chapter - 07: The role of marketing – the ‘engine of growth’?; Chapter - 08: The mindset of marketing; Chapter - 09: The current state of marketing; Section - 10: The need for a new role for marketing; Section - THREE: The tools for sustainable marketing; Section - 11: The origins, objectives and introduction to the sustainable marketing compass; Section - 12: Embedding sustainability at the heart; Section - 13: Strategic foundations; Section - 14: Activation pillars; Section - FOUR: Building sustainable marketing capability; Section - 15: The sustainable data universe; Section - 16: Capability development and the parallels to digital transformation; Section - 17: Your personal resilience journey; Section - 18: Call to action;

    1 in stock

    £25.64

  • Where Is My Office

    Bloomsbury Publishing PLC Where Is My Office

    5 in stock

    Book SynopsisAn examination of the future of our workspaces and how the pandemic will continue to shape how and where we work.In the era of WFH, hybrid working and flexible hours, going to the office is no longer what it used to be. Many businesses and organizations, as well as the entire commercial real estate sector, are struggling to address their new workplace dilemmas in the aftermath of the COVID-19 pandemic.With the rise of diverse working practices and new technological innovations, the traditional office space no longer serves the needs of the workforce. And with increasing numbers of staff now comfortable with a degree of working from home, how can companies assess their longer-term workspace needs? This new follow-up edition of Where Is My Office?, fully revised and updated to reflect the true impact of the pandemic on the workplace, highlights some of the bold new frameworks and practical considerations for business leaders, workplace practitioners and t

    5 in stock

    £22.50

  • Resetting Management: Thrive with Agility in the

    Kogan Page Ltd Resetting Management: Thrive with Agility in the

    2 in stock

    Book SynopsisSHORTLISTED: Business Book Awards 2022 - Change & Sustainability The ability to renew competitive advantage with flexibility is essential for any business in today's turbulent world. How do you go beyond trendy buzzwords and master the principles of business agility? Resetting Management helps leaders understand why business agility matters. Agility releases a new level of energy, innovation and entrepreneurship, enabling organizations to respond to disruption while still delivering business strategies with rigour and efficiency. Using diagnostic tools and practical models, the book describes how to master the essential components and principles of agility and respond to uncertain and fast-changing environments. Featuring case studies from some of the world's leading companies and illustrating how they have successfully and less successfully transformed for greater agility - including Lego, General Electric, LMVH and ING - Stéphane J.G. Girod and Martin Králik provide leaders with the skills to master the transformation journey that is right for their business.Trade Review"Girod and Králik have cracked the code on how to prosper in an increasingly unpredictable future. The true Management 4.0 playbook for competitive advantage in the Fourth Industrial Revolution. Learn how to achieve the needed strategic adaptability - via extreme customer centricity, innovative agility and flexibility, constant balancing of trade-offs and much more." * Mikael Ronnblad, Group Executive Board Member, Fortum Corporation (Europe), and Board Member, Valo Ventures (USA) *"Resetting Management is a compelling treaty on modern leadership, where leaders have to distribute power across and beyond their organizations, and where a real competitive advantage lies in learning to learn, by exercising a combination of strategic and organizational agility together with intellectual humility. In a world of platitudes, this is a book that actually makes a difference by resetting the way we look at the world." * Alexis Nasard, Former CEO, Kantar *"In Resetting Management, Stéphane Girod and Martin Králik methodically review how one needs to lead in modern society. Behind polite and constructive build-up and analysis, the recipe is unrolling. But make no mistake, the title sets the tone, and it's brutal: 'Reset the way you and I lead, or... get out of the way.'" * Antoine Ernst, Chief Transformation Officer, Japan Tobacco International *"The beauty of Resetting Management is that it doesn't profess that there is only one way to obtain business agility. The book is filled with inspirational examples of companies following different paths towards agility as well as practical models that help us analyse our own company to select the best path forward." * Cecilie Heuch, Chief People and Sustainability Officer, Telenor Group *"Resetting Management clarifies the different facets of agility and presents very practical tools and frameworks that will help businesses shed their rigid corporate planning, seize the opportunities of the digital era and continuously renew their competitive advantage." * John J Zhang, former Director, Strategy and Corporate Development, Midea Group *"Agility is one of the hottest concepts in the world of business today, but what does it really mean? This book provides the answer - it's the most comprehensive guide to business agility available, full of deep insights into the challenges and tensions involved, and with practical takeaways for leaders and managers everywhere." * Julian Birkinshaw, Professor of Strategy and Entrepreneurship, London Business School *"In reading Resetting Management, I found the words, concepts and real-life case studies addressing the exact sort of issues that I, as a CEO, am dealing with these days. It's an excellent book combining academic rigor with accessible and applicable examples that help provide a roadmap for anyone leading a company through today's ever-changing, technology-driven business and social environment." * Mike Federle, CEO, Forbes *"We live in a world of accelerating change, where the future is less and less an extrapolation of the past. To thrive in this environment, we need organizations with an 'evolutionary advantage' - a capacity to change as fast as change itself. Resetting Management is a must-read for anyone who's serious about making resilience and agility a core competence." * Michele Zanini, Managing Director, Management Lab, and co-author of Humanocracy *"Thought-provoking, incisive and holistic, Resetting Management is the most comprehensive book I have read on business transformations. The value of this book lies in the integration of strategic, organizational and leadership agility, which are usually treated in a siloed way. I have found it particularly relevant for my work in strategy, M&A and post-merger integration." * Moncef Tanfour, Group Vice President Strategic Development and Integration, Grundfos *"Resetting Management unpacks thoroughly the 'Why' and the 'What' of how organizations can leverage agility to thrive in the realities of the new world. Rather than a one-shoe-fits-all approach, the authors provide practical insights with lots of corporate examples which allows anyone to calibrate and personalize the transformation of their business." * Parag M Parekh, VP Global Digital Sales, Adidas *"Resetting Management is really about playing to win! It is insightful and even disturbing to realize how conservative we can still be in our management approaches. It's time for a reset. This book gives the keys to reshape our future thanks to the entrepreneurial energy that strategic, organizational and leadership agility create." * Patrick Rasquinet, CEO, La Prairie *Table of Contents Section - ONE: A Call to Action (Why); Chapter - 01: Why Agility?; Chapter - 02: The What of Business Agility - Reshaping How Organizations Make Choices; Section - TWO: A New Agility Landscape (What); Chapter - 03: Strategic Agility; Chapter - 04: Ramping Up Organizational Agility Without a Profound Overhaul of the Hierarchy; Chapter - 05: Intermediate Stage of Organizational Agility - Pockets of Agility, Powered by Agile Methods; Chapter - 06: Organizational Agility: The Pioneers of New Organizational Forms; Chapter - 07: Leadership Agility; Section - THREE: How to Transform for Agility Successfully; Chapter - 08: Managing the Trade-offs of Strategic Agility; Chapter - 09: Navigating the Challenges of Implementing Agile Methods; Chapter - 10: Managing the Trade-offs of Radically New Organizational Forms; Chapter - 11: Final words;

    2 in stock

    £20.89

  • Lie Like an Artist

    BIS Publishers B.V. Lie Like an Artist

    Book SynopsisDiscover the key to effective communication with 'Lie Like an Artist.' This essential guide uses the knowledge of artists to master the art of clear expression, ensuring your ideas resonate and captivate.

    £14.39

  • Interface Design

    BIS Publishers B.V. Interface Design

    Book SynopsisInterface Design explores the impact of everyday device interfaces on user behavior, while delving into recent trends and innovations to shape the interfaces of the future.

    £21.24

  • Implementing Key Account Management

    Kogan Page Ltd Implementing Key Account Management

    Book SynopsisJavier Marcos has designed and delivered programmes globally for clients such as Barclays, Cap Gemini, GKN Aerospace, Rolls-Royce and Unilever. Mark Davies acts as Visiting Fellow for Cranfield School of Management and facilitates the Cranfield KAM Best Practice Research Club.Rodrigo Guesalaga is Senior Lecturer at Cranfield School of Management, Associate Professor at Pontificia Universidad Católica de Chile, and Visiting Professor at Vlerick Business School.Sue Holt is Director of the Cranfield School of Management's flagship Open Programme on KAM.Trade Review"The authors have a proven record of developing and delivering leadership in key account management theory and practice. This book will be really useful to any business leader looking for practical insight into how to grow business relationships and commercial outcomes with their largest, most complex accounts." * Paul Wilson, Commercial Account Director, Pfizer – KAM Centre of Excellence *"Incredibly well thought-through, well researched and provides a unique playbook both for newcomers to key account management and for those with decades of experience. Very thought-provoking and a must-read for those serious about building deeper client relationships." * John MacDonald-Gaunt, Vice President, IBM Global Business Services *"Professional, practical and pragmatic - an ideal source of information to make key account management work effectively in your organization." * Richard Daniel, Director of Key Account Coordination and Customer Solutions, Zoetis *"I like the highly structured approach of this book, combining practical relevance and scientific foundation." * Hajo Rapp, SVP Global Strategic Account Management and Sales Excellence, TUEV SUED AG *"Full of practical advice for managers, this book is the product of many years of research and teaching on key account management and sales by the experienced Cranfield team." * Lynette Ryals, Pro Vice Chancellor and Professor of Strategic Sales and Account Management, Cranfield University *Table of Contents Chapter - 01: Introduction to implementing key account management; Section - PART ONE: Re-engaging strategic customers; Chapter - 02: Adopting key account management; Chapter - 03: Building customer understanding and value planning; Chapter - 04: Developing customer relationships; Section - PART TWO: Developing winning offerings; Chapter - 05: Creating compelling customer value propositions; Chapter - 06: Co-creating value with key customers; Section - PART THREE: Designing customer-centric approaches and processes; Chapter - 07: The role of the key account manager and the KAM team; Chapter - 08: Measuring KAM performance; Chapter - 09: Motivating, incentivizing and rewarding for KAM; Chapter - 10: KAM and procurement: the buyer’s perspective and value-based negotiation; Chapter - 11: International key account management; Section - PART FOUR: Assessing your KAM programme: a framework; Chapter - 12: The KAM Framework; Chapter - 13: Epilogue: Final word on implementing KAM from a global practitioner at Unilever Food Solutions;

    £33.24

  • Techenabled Hospitality

    Kogan Page Techenabled Hospitality

    Book SynopsisJessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is an advisor for Vitur Summit, The Shortyz and the Skift Short Term Rental Summit, and has written for Hospitality Technology and International Hospitality Media. Jessica Gillingham is based in Bath, UK.

    £31.34

  • Palgrave Macmillan The Power Trap

    15 in stock

    Book Synopsis1. A brief history of power.- 2. Why it's getting worse.- 3. The springboard.- 4. The box.- 5. The lens.- 6. The prism.- 7. Why people want power & why it matters.- 8. Power and the insecure leader.- 9. The impact of leaders' power on others.- 10. What leaders need to do.- 11. What organisations need to do.- 12. Power and the politician: Advice for electors.

    15 in stock

    £25.19

  • Strategic Management Text and Cases ISE

    McGraw-Hill Education Strategic Management Text and Cases ISE

    2 in stock

    Book SynopsisStrategic Management: Text and Cases, Eleventh edition, written by authors Dess, McNamara, Eisner, and Sauerwald continues its tradition of being readable, relevant, and rigorous. Its engaging writing style minimizes jargon to maximize readability.  It provides examples from management practice and societal themes including environmental sustainability, ethics, globalization, entrepreneurship, and data analytics to make the content relevant.  It draws on the latest research by management scholars and insights from executives to balance accessibility with rigor. They provide separate chapters on the role of intellectual assets in value creation (Ch. 4), entrepreneurial strategy and competitive dynamics (Ch. 8), and fostering entrepreneurship in established organizations (Ch. 12). This version includes all the text and 38 cases. Table of ContentsPART 1: STRATEGIC ANALYSIS Chapter 1: Strategic Management: Creating Competitive Advantages Chapter 2: Analyzing the External Environment of the Firm Chapter 3: Assessing the Internal Environment of the Firm Chapter 4: Recognizing a Firm’s Intellectual Assets: Moving beyond a Firm’s Tangible Resources PART 2: STRATEGIC FORMULATION Chapter 5: Business-Level Strategy: Creating and Sustaining Competitive Advantages Chapter 6: Corporate-Level Strategy: Creating Value through Diversification Chapter 7: International Strategy: Creating Value in Global MarketsChapter 8: Entrepreneurial Strategy and Competitive Dynamics PART 3: STRATEGIC IMPLEMENTATION Chapter 9: Strategic Control and Corporate Governance Chapter 10: Creating Effective Organizational Designs Chapter 11: Strategic Leadership: Creating a Learning Organization and an Ethical Organization Chapter 12: Managing Innovation and Fostering Corporate Entrepreneurship PART 4: CASE ANALYSIS Chapter 13: Analyzing Strategic Management CasesCases: 1. Robin Hood 2. The Global Casino Industry: Emerging from the Pandemic 3. Theorybridge.com: Making Academic Research Relevant to Practitioners 4. Dirty Laundry in the Fast Fashion Industry: H&M's Dilemma 5. Pocket Radar: The Disruptive Innovator in the Sports Radar Gun Market 6. Haribo and the Gummi Bear Business: A Sticky Situation 7. Coinbase Global Inc. 8. Moet Hennessey Louis Vuitton 9. Southwest Airlines: Can “Luv” Be a Competitive Advantage? 10. JetBlue in 2022 11. Emirates Airline 12. Ford: Traveling Two Roads 13. General Motors: Plugging In? 14. Lime: Is E-Bike Sharing the Next Uber? 15. WW in 2022: Can Weight Watchers Shape Up? 16. The Boston Beer Company: Competition is Brewing 17. Heineken 18. Tata Starbucks: A New Brew for India?

    2 in stock

    £54.14

  • Six Simple Rules

    Harvard Business Press Six Simple Rules

    1 in stock

    Book Synopsis New tools for managing complexityDoes your organization manage complexity by making things more complicated? If so, you are not alone.According to The Boston Consulting Group’s fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness—that is, the number of structures, processes, committees, decision-making forums, and systems—has increased by a whopping factor of thirty-five. In their attempt to respond to the increasingly complex performance requirements they face, company leaders have created an organizational labyrinth that makes it more and more difficult to improve productivity and to pursue innovation. It also disengages and demotivates the workforce.Clearly it’s time for leaders to stop trying to manage complexity with their traditional tools and instead better leverage employees'' intelligence. This book shows you how anTrade Review"Six Simple Rules should be mandatory reading for anyone and everyone charged with a corporate management responsibility..."Articulate, practical, insightful, informed and informative... exceptionally well written, organized, presented, and thoroughly 'user friendly'" -- Midwest Book Review "Innovative and instructive, Six Simple Rules merits a place on the bookshelves of all those who aspire to give a new meaning to their management." -- Business Digest (France) "... an interesting book that prescribes some practical solutions to the problems often seen in organisations." -- Irish Times "Six Simple Rules is a management book, but it also a social science book, an important asset because it will assist you in both understanding the people in your organization and what motivates and inspires them." -- 800 CEO READ "an exceedingly interesting book on a very hot topic!" -- Taking Care of Biz Blog (takingcareofbiz.org) ADVANCE PRAISE for Six Simple Rules: Lamberto Andreotti, CEO, Bristol-Myers Squibb Company-- "Applying the rules of this book will help those looking to increase cooperation while also removing complicatedness in their organizations." Mukesh Ambani, Chairman and Managing Director, Reliance Industries Limited-- "We do not want best practices; they are not good enough for us. We want the next practices, and that is what the six simple rules are about." Erhard Friedberg, Professor DDr, h.c. emeritus, Sciences Po, Paris; Professor and Senior Advisor, School of Government and Public Policy (SGPP-Indonesia)-- "This book will prove seminal. It shows the essential contribution that good empirical social sciences can bring to management, how social sciences can be used to seriously analyze and change what people do at work, and the amazing results you can then produce." Jorgen Vig Knudstorp, CEO, LEGO Group-- "What the authors call 'complicatedness' is the plague of modern corporations. To simplify is easy, but the cure may be even worse than the disease. What matters is to simplify without ignoring the new complexity of business. You can do it, thanks to the simple rules."

    1 in stock

    £23.75

  • The Business of Platforms

    HarperCollins Publishers Inc The Business of Platforms

    2 in stock

    Book SynopsisA trio of experts on high-tech business strategy and innovation reveal the principles that have made platform businesses the most valuable firms in the world and the first trillion-dollar companies.Trade Review“The authors authoritatively document the rules and pitfalls of platforms, combining years of research with practical guidelines and real-life examples. A must-read for all operators or participants of existing or future platform businesses.” — Stephane Kasriel, CEO of Upwork “Whether you are a customer wanting to understand the economic logic behind platforms, a business manager wanting to learn platform strategies, or a regulator wanting to become informed about platform governance, this book offers indepth, cogent, and up-to-date answers by three experts who began analyzing platforms when the word wasn’t even known. A true treatise and treasure.” — Bengt Holmstrom, Paul A. Samuelson Professor of Economics and Management at MIT and winner of the 2016 Nobel Memorial Prize in Economic Sciences “Essential reading for any business trying to compete as a platform or against a platform. Even traditional businesses must understand how to evolve into a platform and partner with other platforms. Sound complicated? This book will help you sort it out.” — Arne Sorenson, CEO of Marriott International “Should every business jump on, surrender to, or be a platform? Should government condemn, regulate, or imitate platform businesses? This book not only answers these questions; it also provides critical understanding of the underpinning and superstructure of platforms. For every business and social leader, this is the go-to book for learning the essential lessons about the business phenomenon of our times.” — Reed Hundt, former chairman of the Federal Communications Commission and author of A Crisis Wasted: Barack Obama’s Defining Decisions “The Business of Platforms should be read by all managers, entrepreneurs, investors, and academics interested in platform businesses. It is rigorous and valuable, yet very readable.” — Richard Schmalensee, former dean of the MIT Sloan School of Management and coauthor of Matchmakers: The New Economics of Multisided Platforms

    2 in stock

    £18.70

  • Built To Last: Successful Habits of Visionary

    Vintage Publishing Built To Last: Successful Habits of Visionary

    3 in stock

    Book SynopsisThe concept behind this book is simple and brilliant: find out what makes companies that outperform their peers for decades enjoy that success - and then apply those lessons yourself. Written by multimillion-copy bestselling author, speaker and business management consultant Jim Collins and organizational theorist Jerry Porras, it's the only blueprint you need for sustained business growth.'Built to Last is an unusual business book - seriously researched, unconventional in its conclusions... [It] is well worth reading, particularly by those engaged in trying to reinvigorate our nation's largest enterprises.' -- Wall Street Journal'Outstanding from Jim Collins as always. A definite must-read' -- ***** Reader review'Blew my mind on how to run a business, every leader or business owner should read this book' -- ***** Reader review'Very enlightening!' -- ***** Reader review'This book among top 5 business book I ever read!' -- ***** Reader review*********************************************************************************************'This is not a book about charismatic visionary leaders. It is not about visionary product concepts or visionary products or visionary market insights. Nor is it about just having a corporate vision. This is a book about something far more important, enduring, and substantial. This is a book about visionary companies.'Drawing upon a six-year research project at the Stanford University Graduate School of Business, multimillion copy bestselling author, speaker and consultant focused on business management and company sustainability and growth Jim Collins and organizational theorist Jerry Porras took eighteen truly exceptional and long-lasting companies and studied each company in direct comparison to one of its top competitors. They examined the companies from their very beginnings to the present day - as start-ups, as midsize companies and as large corporations. Throughout, the authors asked: 'What makes the truly exceptional companies different from other companies?'Built to Last is the result of that research: filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, Built to Last provides a master blueprint for building organizations that will prosper long into the twenty-first century and beyond.Trade ReviewA huge inspiration for our business growth strategy over the years. -- Andy Lothian, CEO of Insights Group * Management Today *'One of the most eye-opening business studies since In Search of Excellence.' -- Kevin Maney * USA Today *'Built to Last is an unusual business book - seriously researched, unconventional in its conclusions...[It] is well worth reading, particularly by those engaged in trying to reinvigorate our nation's largest enterprises.' -- Richard J. Tofel * Wall Street Journal *'In Built to Last, Collins and Porras present a brilliant and lucid analysis and, yes, a blueprint for organizational excellence. It should be required reading.' -- Warren Bennis

    3 in stock

    £22.10

  • The Leadership Book by Neil Jurd

    Mr Gresty The Leadership Book by Neil Jurd

    1 in stock

    Book Synopsis

    1 in stock

    £15.19

  • Business Development

    John Wiley & Sons Inc Business Development

    2 in stock

    Book SynopsisBusiness Development: A Market-Oriented Perspective is designed to help enable market-oriented business developer to conceive, craft, and execute a superior business plan.Table of ContentsPreface Chapter 1. Introduction and Default Positions Module 1. The Business Developer’s Mindset Chapter 2. Business Development Chapter 3. Market Orientation Chapter 4. Innovation, the Entrepreneur, and Entrepreneurial Orientation Chapter 5. Business Models and Business Plans Module 2. The Business Developer’s Toolbox Chapter 6. Strategy and Strategic Management Chapter 7. The Business Environment – value creation I Chapter 8. Resources and Organization Design – value creation II Chapter 9. Value Appropriation and Property rights Module 3. Crafting and Executing the Business Plan Chapter 10. The Marketing Plan – marketing management and market research Chapter 11. The Organization Plan – organizational development and governance Chapter 12. The Finance Plan – financial statements, arrangements, and valuation Chapter 13. Connecting the Dots – executing the business plan Index

    2 in stock

    £48.40

© 2026 Book Curl

    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Google Pay
    • Maestro
    • Mastercard
    • PayPal
    • Shop Pay
    • Union Pay
    • Visa

    Login

    Forgot your password?

    Don't have an account yet?
    Create account