Business strategy Books

Book SynopsisWhen firms are on the brink of failure, only turnaround management can restore performance and profitability. The key is to provide stability and create cash (and a breathing space) for building long-term success. This fully revised edition provides practical advice on restoring confidence through effective leadership and planning. It highlights the importance of communication with stakeholders, staff, customers and suppliers, and how best to structure the capital base of an organization in order to fund recovery and future growth. Essential reading for chief executives, consultants and merchant bankers (as well as investors tracking the progress of ailing businesses), this book offers a definitive set of tools and techniques.Table of ContentsTurnaround management; symptons and cause of decline; characteristics of crisis situations; framework for achieving successful turnaround; diagnostic review; crisis stabilization; leadership; stakeholder management; developing the business plan; strategic focus organizational change;critical process iprovements; implementing the business plan; financial restructuring.

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Book SynopsisTHE SUNDAY TIMES BUSINESS BESTSELLER''An insightful guide, filled with actionable advice to empower leaders hoping to improve their professional abilities and make meaningful change in their lives'' Richard Branson''What I love about this book is that it gives us the tools to guide ourselves and know that change and our true value is within us all'' Mary PortasOur careers are full of potential and possibilities, uncertainty and change. There is no such thing as a straight line to success and there are times when we get stuck, face obstacles, feel frustrated or want to explore new opportunities. In these moments the best place to start is by coaching yourself. No one can solve your problems better than you can, and learning to coach yourself will accelerate your self-awareness and help you take control of your career.In You Coach You, you''ll learn the mindset, skillset and toolkit you need to coach yourself. YTrade ReviewAn insightful guide, filled with actionable advice to empower leaders hoping to improve their professional abilities and make meaningful change in their lives * Richard Branson *A must-read for everyone who wants to pro-actively seize their career * Lynda Gratton, author of Redesigning Work *Sarah and Helen have a way to get right to the point and help the reader do what is needed to navigate the squiggly parts of a successful career. This is truly what self help is all about. * Mo Gawdat, author of Solve for Happy *This is the most useful and relevant book you could buy for your career right now * Bruce Daisley, author of Eat, Sleep, Work, Repeat *We all need this book in our lives. Helen and Sarah will help you when things get tough and find the happiness in our work that we all deserve * Holly Tucker, founder of Not On the High Street *

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Book SynopsisPeter Fisk is an experienced strategist and marketer, having spent many years working with blue-chip organizations such as American Express and British Airways, Coca Cola, Marks & Spencer, Discovery, Virgin, Microsoft and Vodafone. He is also the best-selling author of Marketing Genius, and founder of The Genius Works, combining writing and speaking with coaching and advising business leaders in the areas of strategy, marketing, customers, brands and innovation.Trade Review"This timely book forces you to reject many of the business conventions that created pass success. It encourages you to take new perspectives, find new solutions and consider new measures of performance." * Quality World *"People, Planet, Profit is topical and clever, striking the balance between information and readability and the practical resource it sets out to be. Thank you to Peter Fisk for this timely handbook" -- Clare Wright * Edge *Table of Contents Chapter - 00: Introduction: People and Planet and Profit; Section - ONE: Rethinking business; Chapter - 01: Purpose beyond profits; Chapter - 02: Strategies for growth; Chapter - 03: Inspiring leadership; Section - TWO: Reconnecting business; Chapter - 04: Conscience consumers; Chapter - 05: Sustainable innovation; Chapter - 06: Engaging consumers; Section - THREE: Releasing business; Chapter - 07: Sustainable operations; Chapter - 08: Delivering performance; Chapter - 09: Transforming business; Chapter - 10: Emerging futures; Section - FOUR: Resources

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Book Synopsis'A lively read that provides a practical step-by-step guide to founding a business.' The Financial Times It's time to leapfrog the only hurdle between you and a million-dollar company.More people than ever want to be their own boss, but venturing forward with your own business can be hugely intimidating. Are you investing effort in ideas that have no basis in customer demand? Are you shying away from even considering starting your own business? Noah Kagan knew this feeling all too well, but has since discovered how to banish the one simple thing holding aspiring entrepreneurs back, to become a 7-figure founder.MILLION DOLLAR WEEKEND offers an into-the-deep-end process for overcoming fear and perfectionism and making the business of your dreams a reality. Step-by-step, Noah shows what it takes to oust fear and build the "ask muscle", and shares practical advice that every entrepreneur needs to master. By demystifying what it takes to start a business, turning risk into realistic action and fear into fun, this is the beginning of your journey to successful entrepreneurship.And the best part? You can kickstart this process in a weekend.Trade ReviewA lively read that provides a practical step-by-step guide to founding a business and quickly finding product-market fit. * The Financial Times *Noah Kagan changed my life. I created a business because of him. That business went on to sell for tens of millions of dollars. His writing and ideas are easy to follow and incredibly entertaining. Million Dollar Weekend is the real deal. * Sam Parr, Cofounder of Hampton, Founder of Hustle, Host of My First Million *I admire Noah. This guy has put in the hard work for many years and I’ve watched him stay relevant & put up wins time and time again. I continue to cheer for him! * Gary Vaynerchuk, CEO of Vaynermedia and Veefriends, five-time New York Times bestselling Author *Essential reading for the modern entrepreneur. If you're looking for a book that instils confidence and fun into starting a business, this is it. I love how he focuses on overcoming fear, not spending any money, and making it happen all in a weekend. * Marie Forleo, New York Times bestselling Author of Everything Is Figureoutable *Noah is an animal! Absolutely fearless. I've never met anyone faster at going from idea to first sale. * Tom Bilyeu, Founder of Quest Nutrition, Host of Impact Theory *

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Book SynopsisBusiness Analysis has never been more important, and valuable, to organisations as they strive to adapt to an ever-changing and faster-changing environment. This expanded edition of Business Analysis Techniques provides detailed guidance on the range and application of the techniques available to assist business analysts and others in their work. Business Analysis Techniques provides a foundation for the effective specification, design and development of digital solutions, solutions that are based on a proper understanding of the real business need and the requirements for solutions to meet them. With 123 of the most widely used techniques covered, this book is an essential resource for any business analyst. This book: Places a large number of techniques into the context of the Business Analysis Service Framework, providing clear guidance on the applicability and use of 123 of the most-used techniques available in the business analyst’s toolbox Provides detailed information on the use of each technique Accessibly written with worked examples of all of the techniques described Offers practical tips for using and adapting the techniques in the real world Pair it with Business Analysis, also published BCS for even greater insights.Trade ReviewBusiness Analysts have always had a wealth of techniques at their disposal but how the toolkit has grown! If you are looking to shine as a business analyst you will be well aware of the importance of becoming the master of our rich BA toolkit, know what technique to use for each occasion and how to use it to good effect. This upgrade on a ‘must have’ BA classic extends the toolkit by another 24 techniques! I encourage all BAs to use this book to build their confidence in their own professionalism and be regarded as masters of their BA toolkit. -- Ian Richards, Director, Business Analysis, CapitaI found this new edition to be crammed full of tried, tested and trusted business analysis techniques. Yet again giving the BA more tools for analysis success. Each technique is described in full, with scenarios to bring them to life, along with developed examples. The narrative does not shy away from giving you technique limitations or when to blend techniques together to achieve a better analysis outcome. It’s the BA book I return to again and again. -- Sarah Bullen, Head of Business Analysis, BBC, Technology and Digital Products Group, UKThe latest version brings even more techniques to bear, extending to areas of user experience, process improvement and testing; helpfully mapped against key project phases. This book is a must have resource for all BAs at any stage of their career. -- Jamie Clouting, Lead Consultant, BAE Systems Applied IntelligenceBeware, this will very quickly become the most thumbed and tabbed book in your collection. For me it’s a must-have companion, especially for brushing up on a technique you’ve not used in a while or to signpost community members seeking advice to a specific page. Also fond of the addition of aligning techniques to the BA Service Framework, which makes it even easier to find new approaches. -- Jamie Toyne, Head of Business Analysis, Ministry of Justice - Digital and TechnologyA treasure trove of techniques for every Business Analyst (BA). Essential reading for anyone entering the profession and an excellent refresher for seasoned BAs. All the techniques are laid out in-synch with most project delivery models making it easy to navigate your way through. Each technique is described with some great thoughts on how to use it. Brilliant to see all the available techniques laid out in one place. -- Tazeem Wafa, Principal Business Analyst, Bank of EnglandThis is THE body of knowledge about business analysis techniques. Comprehensive and comprehensible. The presentation of techniques is encyclopaedic, however the authors explain not only what the technique is and how it works, but why, and in what circumstances, you would use it. The use of examples helps enormously to understand how to apply the techniques. For any business analyst looking to expand his/her skill set — and I recommend all business analysts should do so — this is the book. -- James Robertson, co-author of 'Mastering the Requirements Process'Good chefs have their own variations of classic recipes, but a set of standard recipes is the firm basis for any chef. This book offers such a standard. Sometimes a technique is carried out “how we always do it” but having a clear and complete set of the original definitions helps to keep to the right track. If ever in doubt, you can always begin with, or go back to, the techniques as described here! -- Danny Kalkhoven, Le Blanc AdviesMany business analysts still make the mistake of trying to do their job using only a couple of the most basic techniques. Today’s business problems demand that you have far more in your toolkit. This business analysis classic is something every business analyst should have ready to hand when trying to solve a new problem or looking for existing ways to tackle old, intractable ones, and every edition becomes more invaluable. -- Kevin Brennan, Chief Business Architect, Aligned Outcomes & Former EVP at IIBA, led development of BABOK Guide versions 2 and 3Each new edition of Business Analysis Techniques introduces more ideas and tools than the last. But that doesn’t mean it’s carrying any extra weight. On the contrary, it’s pure unadulterated goodness – just the essentials that you need to know about each technique, whether it’s a very well-known standard or something more obscure. The most comprehensive and useful reference work on the ‘mental furniture’ that a BA needs – I recommend it. -- Nick de Voil, Director, De Voil ConsultingA must have in your bookshelf if you are looking to improve your skills in business analysis. 123 tools that can be used on their own or in combination makes it the perfect reference book for hands-on consultants. -- Peter Gerstbach, Founder & Managing Director, Gerstbach Business Analyse GmbHThis is the most comprehensive collection of business analyst techniques I’ve come across. The authors have clearly gone to a lot of trouble to balance detail with brevity, and they found just the right balance. The descriptions provide clear direction in the why and how of all the common business analysis techniques and many more. This is a must have resource in the library of every professional business analyst. -- Carl Sudholz, Digital Transformation Consultant and Senior Business Analyst, AGContext® Digital TransformationsIf you need to put together a business analysis toolkit to use in your forthcoming transformation initiative – as an individual BA, or as a BA team – then Business Analysis Techniques is the perfect source to start with. It is THE book to help you widen your perspectives, boost your curiosity and empathy. -- Milena Mileva, Managing Consultant, PMBABusiness analysis practitioners need to learn and utilize the various techniques to create value for the business. This book provides a detailed explanation of various techniques that a Business Analyst can apply to the initiatives to add value to the stakeholders. The techniques are categorically defined and easy to understand. Keep learning! -- Deepak Gupta, Principal Consultant, Wipro Technologies, IndiaSimple, practical & accessible. Each of the tools are articulated & linked in a way that is quick and easy to understand without the need to wade through pages of theory. The concise examples bring to life when & how to use each of the analysis techniques. Whether you are starting out on your business change career, or you are a seasoned professional, this new volume is an essential reference tool for anyone looking to bring discipline & structure to their analysis. -- Christian Hunter, Business Analysis Services Director, Infinity AssociatesThe 123 business analysis techniques described in this book are useful for both the seasoned senior business analyst and the less experienced junior business analyst. It is well written, descriptive and provides excellent examples of what, how, why and when to use the appropriate analysis techniques dependent on the task, business need or scenario encountered. I found the book easy to read and I look forward to applying these business analysis techniques into my day-to-day life as a business analyst. -- Allamin Ali, Senior Business Analyst, Welsh Government, United KingdomMy original copy is always close to hand. Where else would I find so many techniques all in one place, excellently summarised and demonstrated? But the icing on the cake is that techniques are now grouped by Business Analysis Service Framework categories. It's a no-brainer tool for supporting my team to provide the best possible BA service and also nicely complements my Delivering Business Analysis handbook. -- Karen Newnham, Head of Business Analysis, DVSAThis book covers some key elements of business analysis which are often overlooked - the significance of emotional factors in customer journey mapping, stakeholder perspectives, negotiation, and in conflict resolution. Describing concepts like ‘Weltanschauung’, which refers to the fundamental cognitive orientation of an entity encompassing a holistic point of view, allows readers to employ such theories regardless of which sector or industry they work with. If, like me, you believe in exploring the power of psychology for mutually beneficial outcomes at the workplace, this book will help you uncover some true gems. -- Zeinab Shabbir Tinwala, Director & CEO, Starsons International (Pvt) Ltd, Business Architect, Corporate Trainer, Career CoachI found this book very interesting and exciting; the writing style is captivating, accessible and full of intriguing knowledge. The techniques are introduced simply, yet are very rich, specific and comprehensive. All techniques are articulated and linked to one another, with real-life examples. Overall, it’s a highly practical and easy to understand reference, not only for senior business analysts, but also for beginners. Highly recommended! -- Irene Gweed, Business Analyst Lead, Product Owner & Business Analysis Trainer, EgyptTable of Contents1. Strategic Context 2. Situation Investigation 3. Feasibility Assessment and Business Case Development 4. Business Process Improvement 5. Requirements Definition 6. Business Acceptance Testing 7. Business Change Deployment 8. Stakeholder Engagement

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Book SynopsisAmy Kates is a senior leader in Accenture's Operating Model & Organization Design practice. She teaches organization design through Cornell University and is based in New York City, New York. Greg Kesler is the global leader of Accenture's Operating Model & Organization Design practice. He is based in Easton, Connecticut. Kent McMillan is a consultant, innovator and educator. He has held global leadership roles at Accenture and is based in London, UK.

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Book SynopsisWhen Execution was first published in 2002, it changed the way we did our jobs. By analysing the discipline of getting things done, it helped thousands of business people to make the final leap to success. Now, Larry Bossidy and Ram Charan reframe their empowering message for a world in which the old rules have been shattered and radical change is becoming routine. For the foreseeable future:- Growth will be slower. But the company that executes well will have the confidence, speed and resources to move fast as new opportunities emerge.- Competition will be fiercer, with companies searching for any possible advantage in every area.- Governments will take on new roles in their national economies. And companies that execute well will be more attractive as partners and suppliers, and better prepared to adapt to new waves of regulation.- Risk management will become a top priority for every leader, and every company will be looking for the edge in detecting new internal and external threats.Forget formulating a 'vision', then leaving others to carry it out: Execution shows you how to link together people, strategy and operations - the three core elements of every organisation - and create a business based on dialogue, intellectual honesty and realism. With case histories from the real world, Execution provides the realistic and hard-nosed approach to business success that could only come from authors as accomplished and insightful as Bossidy and Charan.Trade ReviewIt's rare to find a book like this that blends smart practice with intelligent articulation of how to get things done. Do yourself a favour. Buy it. * Boston Globe *A how-to book for the can-do boss. * BusinessWeek *

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Book SynopsisLearn about concepts, management, and commerce in The Business Book.Part of the fascinating Big Ideas series, this book tackles tricky topics and themes in a simple and easy to follow format. Learn about Business in this overview guide to the subject, brilliant for beginners looking to learn and experts wishing to refresh their knowledge alike! The Business Book brings a fresh and vibrant take on the topic through eye-catching graphics and diagrams to immerse yourself in. This captivating book will broaden your understanding of Business, with:- Up to 100 quotations from the great business thinkers and gurus- Packed with facts, charts, timelines and graphs to help explain core concepts- A visual approach to big subjects with striking illustrations and graphics throughout- Easy to follow text makes topics accessible for people at any level of understandingThe Business Book is the perfect introduction to key theories that have shaped the world of business, management, and commerce, aimed at adults with an interest in the subject and students wanting to gain more of an overview. Here you''ll discover every facet of business management, including alternative business models, with real-life examples from the marketplace. If you''ve ever wondered about the stages of business strategy, from start-up to delivering the goods, this is the perfect book for you.Your Business Questions, Simply ExplainedThis book introduces the would-be entrepreneur and general reader alike to the work of great commercial thinkers, leaders, and gurus. Learn about the hurdles facing every new business, such as finding a gap in the market, securing finance, employing people, and creating an eye-catching brand. If you thought it was difficult to learn about the world of commerce, The Business Book presents key information in a clear layout. Learn the ideas of seminal business thinkers, such as Malcolm Gladwell''s tipping point, Michael Porter''s five forces, and Meredith Belbin''s theories on effective teamwork, with superb mind maps and step-by-step summaries. The Big Ideas SeriesWith millions of copies sold worldwide, The Business Book is part of the award-winning Big Ideas series from DK. The series uses striking graphics along with engaging writing, making big topics easy to understand.

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Book SynopsisPam Hamilton is the author of Supercharged Teams: 30 Tools of Great Teamwork and The Workshop Book. She is a Capabilities, Teamwork, Workshops, Innovation and Insights expert, and has developed a proven public sector co-creation method called Project Bridge to bring people and organisations together to solve complex issues in our communities. 

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Book SynopsisCrisis Leadership examines the challenges faced by leaders at each stage of the crisis lifecycle', and offers a unique insight into the lessons learned by people in the most challenging of situations.Anyone in a leadership position is only too aware that we live in uncertain times: disaster can strike any business, at any time, and usually without warning. Public institutions, too, face a range of threats from global recession, resurgent terrorism and a stream of appalling natural disasters. For leaders in such organisations, these crisis situations can present both opportunities and threats. How they lead through such challenging times will propel their careers to new heights or destroy them completely.Crisis Leadership examines the challenges faced by leaders at each stage of the crisis lifecycle', from the instant they learn of the crisis, through to moments of critical decision-making and the final tumultuous days. Tim Johnson offers a unique insight into theTable of ContentsIntroduction Part One 1. What is a crisis? And what is effective crisis leadership? 2. Giving ourselves a fighting chance of succeeding Part Two 3. Commencing crisis leadership 4. The challenges of making decision and setting (early) strategy 5. Crisis team leadership 6. Crisis leadership in public 7. Crisis leadership in private 8. When crisis leadership ends Part Three 9. Preparing crisis leaders Notes Index

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisUmit S Bititci is Professor of Business Performance at Edinburgh Business School, Heriot-Watt University, UK. He has worked with an international portfolio of companies and public sector organizations and has led several international research and development projects with his research portfolio c 20million. Agnessa Spanellis is a Senior Lecturer at The University of Edinburgh, UK, where she teaches modules on Systems Approaches to Sustainability and Business Thinking. She has been published in peer-reviewed journals, books and outlets such as The Conversation.Trade Review"A tour de force which manages to explain the theory in simple terms whilst remaining rooted in the practice. An ideal introduction to our modern world of systems." * Sir Iain Vallance, former CEO and chairman of British Telecom *"Systems Thinking for Business and Management is ideal for students interested in learning about and using systems thinking. It is well-written, easy to understand and provides a solid foundation for those interested in modelling systems. Providing a comprehensive overview of systems thinking, this textbook includes discussions of basic concepts, methods and models, as well as applications of systems thinking in various industrial business case studies and future systems thinking." * Joniarto Parung, Professor of Supply Chain Management and Rector, University of Surabaya, Indonesia *"This book is invaluable for both practitioners and students of business and operations. There is no other book that covers these topics in a practically useful way." * Kathryn E. Stecke, Professor of Operations Management, University of Texas, USA *"The authors' ability to apply systems thinking to practical problems is an invaluable resource for students and for those of us managing a business in today's complex, interconnected and volatile world." * Gilad Tiefenbrun, CEO, Linn products, UK *"A comprehensive book and a must-read for students and researchers. In particular, part four's focus on the future is unique in the sense that it offers readers systems thinking insights in the age of VUCA." * Toshiko Kikkawa, Professor of Social Psychology, Keio University, Japan *"System thinking is one of the most important topics in management that is unfortunately underestimated by a wide audience. Systems Thinking for Business and Management provides an opportunity to explore these topics in depth and gain essential skills for business. The authors guide us from the first pages and provide simple narratives to explain complex theories and methods. This book also includes plenty of examples, methods and tools that provide tangible input and allow for fast adoption of the content." * Igor Levinskiy, Delivery Executive, SAP EMEA South, Dubai *Table of Contents Chapter - 01: Introduction; Section - ONE: Fundamentals of systems thinking; Chapter - 02: Introduction to systems; Chapter - 03: Understanding systems; Section - TWO: Models and methods; Chapter - 04: Common system models and frameworks; Chapter - 05: Hard systems thinking; Chapter - 06: Soft systems thinking; Chapter - 07: Systems thinking in group decision making; Section - THREE: Systems complexity; Chapter - 08: Understanding the behaviour of complex systems; Chapter - 09: Changing complex systems; Section - FOUR: The future; Chapter - 10: Future systems thinking; Chapter - 11: Summary and key takeaways; Chapter - 12: Glossary;

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Book Synopsis"a provocative new book" -- The New York TimesAI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value.Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, allow massive scope increase, enabling companies to straddle industry boundaries, and create powerful opportunities for learning--to drive ever more accurate, complex, and sophisticated predictions.When traditional operating constraints are removed, strategy becomes a whole new game, one whose rules and likely outcomes this book will make clear. Iansiti and Lakhani: Present a framework for rethinking business and operating models Explain how "collisions" between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and forcing traditional companies to rearchitect their operating models Explain the opportunities and risks created by digital firms Describe the new challenges and responsibilities for the leaders of both digital and traditional firms Packed with examples--including many from the most powerful and innovative global, AI-driven competitors--and based on research in hundreds of firms across many sectors, this is your essential guide for rethinking how your firm competes and operates in the era of AI.Trade ReviewGold Medal Winner for Best Artificial Intelligence/Robotics/Algorithms Book in the 2021 Axiom Business Book AwardsNamed one of the "Top Ten Technology Books Of 2020" — ForbesNamed a "Best Leadership Book of 2020" by Leadership NowNamed one of the "Best Business Books 2020: Strategy" by strategy+businessNamed one of Bloomberg's "20 Best Books on Business and Leadership"Named one of 16 New Business Books You Need to Read in 2020 by Inc. magazine"This book is a comprehensive guide to how artificial intelligence is built and can be easily understood by non-technical professionals. As AI and big data become ever more central to business success, this book is essential reading." — Forbes"your essential guide for rethinking how your firm competes and operates in the era of AI." — Irish Tech NewsAdvance Praise for Competing in the Age of AI:"Iansiti and Lakhani have written an important book that explains what's required to rethink the firm and become an AI-first company. Anyone interested in the impact of AI should read this book." -- Satya Nadella, CEO, Microsoft"With the rise of our digital economy and artificial intelligence, the landscape of disruption is shifting in remarkable ways. Competing in the Age of AI is a compelling and mandatory read for leaders hoping to survive in the new world of business." -- Clayton Christensen, Kim B. Clark Professor of Business Administration, Harvard Business School; author, Wall Street Journal and >Businessweek bestseller The Innovator's Dilemma"Competing in the Age of AI captures the essence of trends we're seeing across the business landscape: If you're not leveraging AI and machine learning to guide real-time decision making, you're on the precipice of disruption from competitors who are." -- Dave Munichiello, General Partner, GV (formerly Google Ventures)"The ethical and business implications of AI are gradually revealing themselves as more and more AIs are plucked from research labs and deployed in the wild. Iansiti and Lakhani's book is a great foundation for any business professional who hopes to succeed in this evolving environment." -- Tim Brady, Partner, Y Combinator"This book provides insight into working more effectively with AI experts and better equips executives to make important decisions in their AI journeys." -- Abidali Neemuchwala, CEO and Managing Director, Wipro Limited"Competing in the Age of AI provides a road map to some of today's most important business changes driven by technological advances." -- Heidi Keefe, Partner, Cooley LLP"Competing in the Age of AI is important reading for entrepreneurs, investors, and leaders of all companies who hope to maintain and accelerate technological leadership." -- Jim Breyer, founder and CEO, Breyer Capital; former Member of the Board, Facebook and Walmart"Iansiti and Lakhani do a terrific job of avoiding buzzword pitfalls and focusing on practical advice on what AI can, and cannot, do to augment any business's competitive strategy." -- Matthew Prince, cofounder and CEO, Cloudflare

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Book SynopsisDesign Journeys for Complex Systems is a designer's handbook to learn systemic design tools to engage stakeholder groups in collaborative design to address complex societal systems. Systemic design uses systems thinking and service design to address large-scale societal contexts and complex socio-technical systems. These are contexts characterized by social and technological complexity, high uncertainty, and often problematic outcomes. Using a tour guide metaphor, the book trains people's mindsets and provides tools for dealing with hyper complexity, to enable understanding of systemic problems, and to build capacity to collaborate in teams to produce action proposals.

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Book SynopsisIf you know your enemies and know yourself, you can win numerous battles without a single loss. – Sun Tzu, The Art of War Written in the 6th century BC, Sun Tzu’s The Art of War is still used as a book of military strategy today. Napoleon, Mae Zedong and Douglas MacArthur all claimed to have drawn inspiration from it. And beyond the world of war, modern-era business and management gurus have also applied Sun Tzu’s ideas to politics and corporate strategy. This illustrated dual-language edition not only presents the original Chinese characters with James Trapp’s translation on the facing page, it also tests Sun Tzu’s ideas against history. Each of the 13 chapters includes a new commentary giving examples of how Sun Tzu’s wisdom has been borne out on the world’s battlefields. When, for example, has information provided by spies changed the course of a battle? How has history shown Sun Tzu’s ideas on the importance of terrain in conflict to be true? And where can we best find examples of strategic warfare being waged? From the ancient world to the 20th century, the battles featured will be illustrated with colour battle maps, paintings and artworks. Of immense influence to leaders across millennia, The Art of War Illustrated is a classic text richly deserving this illustrated and expanded dual-language edition.Table of ContentsIntroduction Planning Case study: Sicily, 1943, by Kevin Dougherty Waging War Case study: Zama, 202 BCE, by Ralph Ashby Strategic Offence Case study: Granicus, 334 BCE, by Miles Doleac Deployment Case study: Gulf War, 1991, by Stephen Hart Momentum Case study: Vistula–Oder Offensive, 1945, by Stephen Hart The Substantial and the Insubstantial Case study: Somalia, 1993, by Kevin Dougherty Manoeuvres against the Enemy Case study: Mohi, 1241, by Stephen Turnbull The Nine Variables Case study: Mobei, 119 BCE, by Ralph Ashby On the March Case study: Jena–Auerstädt, 1806, by Frederick C. Schneid Terrain Case study: Gettysburg, 1863, by Kevin Dougherty The Nine Types of Ground Case study: Stalingrad, 1942–43, by Stephen Hart Attacking with Fire Case study: Ia Drang, 1965, by Kevin Dougherty Using Spies Case study: Shimabara, 1638, by Stephen Turnbull Contributors Index

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Book SynopsisFrom the New York Times bestselling author of $100 Startup comes this accessible guide to building a side business from scratch – without having to give up your day job.Side Hustle is about much more than just making some extra cash; it’s about freedom and job security in today’s unstable business environment. That’s because when you receive income from multiple different sources, you are no longer dependent on the whims of a single employer. It affords you choices and options.In the style of $100 Startup, full of practical exercises and peppered with inspiring stories, Chris Guillebeau's Side Hustle shows readers how to brainstorm, choose, implement, launch and refine their side business in just 27 days – with little to no budget and without having to quit their current job.Trade ReviewChris Guillebeau is back with another book that will teach you not just how to earn more, but ultimately how to live better ... You can establish your own side hustle in just 5 weeks — with a minimal amount of money and with skills you already have. Which raises a question: What’s stopping you? -- Daniel H. Pink, bestselling author of Drive and To Sell is Human Straightforward, and packs in lots of tips . . . An ideal guide * Financial Times *The essential guide for anyone who wants to create more freedom, opportunity, and security ... Packed with practical tips and strategies — illustrated by compelling stories of real-life hustles — that will inspire readers to start their side hustles now -- Gretchen Rubin, New York Times bestselling author of The Happiness ProjectThere's a great temptation to assume that side hustles are just for "special people," like artists, dreamers, and 17-year-old computer geniuses. But Guillebeau deftly proves everyone can (and should) have a side hustle -- Jon Acuff, New York Times bestselling author of Do OverHobbies cost you money, legit side businesses make money. If you want to get on the road to financial freedom and enjoy more passion and choice in your life, Side Hustle can help you take the first critical steps -- Jessica Herrin, CEO and Founder, Stella and DotA Side Hustle isn’t about making a few extra bucks selling lemonade to your neighbors. Chris Guillebeau has created a step-by-step methodology for imagining, building, and launching side projects that can earn real, serious cash. In my years investing on Shark Tank, I’ve seen firsthand how side hustles can take off and grow into some major profits. Whether you want to supplement your pay check, or jumpstart a full-fledged business, Guillebeau will show you how to get your hustle going in just 27 days flat. -- Daymond John, star of ABC’s Emmy Award winning business show Shark Tank

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Book SynopsisIf you read this book and absorb its contents, once you have secured a site and stocked up with the minimum necessary equipment, you will be able to serve your first cup of coffee within seven days. It won’t be easy – it may even be the hardest working week of your life – but it is certainly doable. I know, because I have done it myself. The book even includes a seven-day countdown to opening, with tips on cost-effective short cuts and an invaluable list of key pitfalls to avoid. This is a complete practical guide and manual to opening a modern coffee shop, covering every aspect with detailed, step-by-step advice on subjects from the essential how to brew good coffee to how to design and fit out a venue that suits your aims, whatever your budget. There is much more to running a successful coffee shop than pouring a good coffee. You’ll learn how to strike a balance between take-aways and sit-down business; how to promote your coffee shop, importantly via social media; how to attract and retain the best staff; how to interact with customers and build the regular clientele which is the lifeblood of any café; and how to balance the needs of freelancers looking for a place to work while also creating a lively, friendly atmosphere and generating turnover. You will be shown how to profitably expand your food offering to serve alongside the coffee – you’d be amazed at what you can achieve with a single toastie machine – and learn the advantages of a commercial dishwasher, along with much, much more. All this invaluable practical information is leavened with the story of my personal experience as a student funding my living expenses through part-time jobs in hospitality, gradually training on the job as a barista, before finally founding my own one-man coffee shop in Copenhagen – with a minimal budget but plenty of sheer enthusiasm. Less than four years later, my two bustling Darcy’s Kaffes are busy seven days a week on prominent streets in Copenhagen, my branded tuk-tuk operates as a mobile events coffee bar, and I employ eighteen staff. This book tells the story of how I did it, and shows you how you can do it, too.Trade Review'A timely manual for all aspiring café owners.' -- Irish Examiner, Top Business Reads 2023

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Book SynopsisToday, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.Trade ReviewAt Zappos, many of our business decisions revolve around the customer. Lee Cockerell understands the importance of a great customer experience and shows you how to Deliver Happiness to your customers. * Tony Hsieh, NY Times bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc. *These Rules rule. If you play by these rules you will win. -- Carl Sewell -- Chairman of Sewell Automotive Companies and author of the multi-million copy bestseller Customers For LifeLee Cockerell has drawn from his wealth of experience and written a wise and practical book chock full of ideas about delivering sensational service. He illustrates his lessons with engaging stories are about real-life people doing extraordinary things for others. I love it. -- Mark Sanborn, bestselling author of The Fred FactorThe Customer Rules is easy to read and understand, but profound in so many ways!If companies and leaders would follow this advice their customers and business would be significantly better. -- Al Weiss, President Disney Parks and Resorts, Worldwide (Retired)No matter what industry you're in or what kind of company you work for, if customer service isn't priority, your business will get crushed. This book shows that any employee at any level of an organization can take pride in serving customers with excellence - in doing so they bolster both their career and their company profits! -- Marshall Goldsmith, bestselling author of MOJO and What Got You Here Won't Get You ThereI don't know many people who know more about customer service than Lee Cockerell. If you want to create raving fans and have customers brag about you, read his book, The Customer Rules. It will send you in the right direction -- Ken Blanchard, Co-author, The One Minute Manager and Leading at a Higher Level

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Book SynopsisThis luxurious hardback edition presents Sun Tzu''s The Art of War, the earliest-known and most famous treatise on military science, featuring stencilled page edges and full-colour illustrations. This ancient Chinese text provides tactical advice on war strategy and how to adjust your approach in ever-evolving situations. Despite being written over two thousand years ago, its shrewd and penetrating theories are used today as a source of insight into many areas of life, including leadership and corporate strategy.Featuring stunning full-colour illustrations as well as the complete original Chinese text, this luscious hardback edition with stencilled page edges and gold foil blocking makes a wonderful gift or collectable for anyone interested in the contemporary insights of ancient Chinese wisdom.ABOUT THE SERIES: The Arcturus Luxury Classics series brings together deluxe gift editions of classic works of literature, compl

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Book SynopsisLEGO is one of the world's best-loved and most familiar brands, adored by generations of children. What is less well known, though, is how close this iconic company came to total collapse in 2003.Brick by Brick is the compelling story of a Danish family-owned company that enjoyed decades of success before its inability to keep in step with a rapidly changing market brought it crashing to earth. It's also the story of an extraordinary recovery. As disaster stared them in the face, the management of LEGO embarked on an audacious and innovative plan to turn their fortunes around, and then painstakingly implemented it. Today, the company is riding high once again, and enjoying results that are the envy of their competitors. Granted unprecedented access to every part of the LEGO Group, David Robertson not only charts each twist in the company's story but explains precisely what went wrong and how it was fixed. His clear-sighted analysis will prove invaluable to all those who want to understand how companies can not only ride the storm of change, but benefit from it.Trade ReviewThe raw material he deals with is every bit as durable and grip­ping as Lego bricks. . .Robertson’s take on Lego’s success holds plenty of lessons for companies pondering how to remain innovative in a fast-changing world. * Financial Times *A nuanced and readable case study. * Wall Street Journal *

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Book SynopsisHow do women leaders make it to the top of an organization? How can women stay at the top when most of their colleagues are men? What should women do to exercise leadership well? This book tells the stories of four powerful women who knew the answers to these three questions. Therefore, this book also explicitly identifies the key factors in these leaders’ career success, and it elucidates the competencies that enabled the women to exercise leadership effectively. The four success stories offer women who already serve in leadership roles and those who aspire to become great leaders both inspiration and practical lessons that can be applied to real-world challenges.“A wonderful selection of much-needed role models of powerful women who shaped their time with distinctively authentic styles, all their own. An inspiration for both men and women of what more gender balance in global political and economic roles has to offer the world.” Avivah Wittenberg-Cox, CEO 20-first and best-selling author of Why Women Mean Business and How Women Mean Business. “We all know we can learn a lot from history. Leadership Strategies for Women does this in the unexpected context of gender diversity. Nicely written and original, the book is a powerful example of how looking back can help us moving forward.”Frank Uit de Weerd, Vice-President HR Innovation, Research & Development, Royal Dutch/Shell “An inspiring narrative that creatively leverages lessons from four women from the past, each of whom had to play the cards she was dealt, and each a force of nature who prevailed against the odds and shaped her world. Today’s crop of aspiring women leaders, who often start from scratch and face a bewildering array of options and tough performance expectations, would do well to absorb this book’s tightly drawn lessons.”Ingo Walter, Seymour Milstein Professor of Finance, Corporate Governance and Ethics, NYU Stern School of BusinessTrade ReviewFrom the reviews:“This book is an excellent acquisition for those interested in Leadership and Career Development. … The book is very well written with a lot of examples … . The reading is very easy and the book is very fun and I really recommend such reading for the women that intend to become a successful women.” (Inspire and Action Blog, inspireandaction.wordpress.com, November, 2013)Table of ContentsIntroduction.- I Cleopatra VII: Leveraging Difference.- II Isabella of Spain: A woman With Visions.- III Elizabeth I of England: Managing a Team of Men.- IV Catherine the Great: Leading Strategic Growth.- V Four Queens: Lessons in Career Development.- VI Four Queens: Lessons in Leadership.

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Book SynopsisService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisChange in organizations is all about people: it is people who plan, prepare for and implement change, and who are affected by it in the daily course of their work. Yet there is a tendency to focus on quantifiable and often more easily solved technical aspects of implementing organizational change programmes, and ignore the complex ways that these will impact individuals. Providing an evidence-based analysis of change in organizations, Managing and Leading People Through Organizational Change is written for practitioners responsible for change programmes and postgraduate students of organizational change. This updated edition demonstrates the importance of understanding the effects of change on individuals and engaging them collaboratively through the transformation journey. Featuring new material on individual wellbeing and the impact of technological advances on the workplace, this book sets out frameworks, practical approaches and recommendations for communicating with and leading individuals, teams and organizations through change. Full of exercises, interviews and case studies from across the globe, this book is an essential resource for leaders and students enabling them to achieve sustainable benefits of change at work.Trade Review"This book explains and articulates that understanding and managing change cannot be done without understanding human emotion. It is the combination of this understanding with practical tools and guidance that makes this book so relevant and so effective for individuals, leaders, HR managers and organizations alike." * Tom Woolgar, Managing Director, Head of Corporate Banking, EMEA, BMO Capital Markets, UK *"In times when business leaders are struggling with volatility and uncertainty about the future of their organizations, Julie Hodges lays out a path for understanding and leveraging change. For organizational leaders, Managing and Leading People Through Organizational Change presents a compelling invitation and a comprehensive map for the journey toward sustainable change. The powerful case studies should spark insights and ideas on what to do. Well written, well researched and full of insight, this book will open your mind to a deeper way of thinking about change and how to lead people through the challenges of organizational change." * David L Hain, Managing Director, Gotham Growth Group, USA *"Leading people through change is a vital capability of the 21st century manager. This book provides a welcome and much needed guide to navigating the complex organizational landscape at a time of unprecedented volatility and turmoil. A must read for managers, consultants, and scholars alike." * Catherine Botting. Lecturer in Management and Organizational Change at the University of York Management School, UK *"I often see change management either done badly or completely neglected. This is a must-read handbook on how to navigate the various facets of people-focused organizational change. The real-life case studies provide context to what can often be a subjective area of discussion. A highlight for me, was how Julie brilliantly articulated the various intelligence characteristics that are key to people-centric change management leadership." * Bobby Jagdev, Freelance Enterprise Technologist & Podcast Host, UK *"The ability for organizations to transform and change has never been more critical. It is the difference between whether a company thrives or dies. Hodges' book debates crucial leadership points for any business including the leadership of change, sustaining change and the epicentre of change - 'the zone of uncomfortable debate'. This book offers a great reference point for leaders at all levels." * Dawn Brown, Head of Transactional Services, MHR, UK *"Change is the only constant. This book is a timely guide to help us cope with change effectively. Must read for HR and organization leaders!" * Dickson Tang, DicksonTang.me, Singapore *"Change is inevitable and yet again Julie highlights that the question of succeeding or failing to navigate change is a large part down to understanding the impact of change on people and their emotions. A superb read for anyone who wants to not just make change happen, but also ensure sustained success." * Phil Clarke Vice President Talent Acquisition. ADNOC, UAE *"We were already working in organizations and systems facing continuous change then we were faced with COVID-19 which both accelerated the pace of change and forced us to do things differently, for example remote working. This much-needed book provides both theory and practical examples to explain what is needed to lead and manage people through the change with clear practical recommendations at the end of each chapter. There is a very welcome and needed emphasis on how change effects individuals and how to engage them in the change process." * Nicola Jackson, Programme Lead, West North East Cumbria Local Maternity System, UK *"Managing and Leading People through Organizational Change is all about people, attending to both the needs of those leading the change and the employees most effected by the change. The complexity of the individual is acknowledged and there is an important focus on enabling managers to appreciate this and to find ways in which they can involve and include employees in the change that is needed." * Kathryn Hardy, Programme Lead, North East Local Maternity Systems, UK *"A great source of insight around the people factors associated with change. If you are leading, managing or simply dealing with the operational impacts of change then this work, with its blend of theory, practice and real case studies will be a valuable source of reference." * Mary Driscoll, Partner, Interim Management at Savannah Group, UK *Table of Contents Chapter - 00: Introduction; Section - PART ONE: Understanding organizational change; Chapter - 01: The context and nature of change; Section - PART TWO: Individual responses to change; Chapter - 02: The impact of organizational change on emotions; Chapter - 03: Individual sense-making processes; Section - PART THREE: The role of leaders and managers; Chapter - 04: Leading people through change; Chapter - 05: Fostering commitment and ownership; Chapter - 06: Engaging people through dialogue; Chapter - 07: Changing elements of the organization’s culture; Section - PART FOUR: Building capabilities; Chapter - 08: Building capabilities for sustaining change; Chapter - 09: Sustaining change; Chapter - 10: Glossary; Chapter - 11: Index;

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Book Synopsis''Brilliant and highly entertaining, this book is essential reading for every leader, regardless of age or experience.'' - Admiral William McRaven, author of Make Your Bed--------What if you could learn how to expect the unexpected?In business, like in life, foresight is crucial for avoiding pitfalls and disaster - and yet it''s something we spend nearly no time developing. Retired four-star general Stan McChrystal has lived a life associated with the deadly risks of combat; he has been forced to analyse and prepare for situations he didn''t even know were possible. As a business consultant, he has seen how hundreds of individuals and organizations - too often and to great cost - fail to mitigate risk. Why? Because they focus on the probability of something happening instead of the interface through which any and all risks can be managed.In Risk: A User''s Guide, McChrystal presents a new system of responding to risk. He lays out ten dimensions of control which we can adjust at any given time, no matter the context: narrative, bias, action, timing, adaptability, communication, technology, diversity, structure and leadership. Drawing on compelling examples ranging from military history to the business world, and offering infinitely practical exercises to improve preparedness, McChrystal illustrates how these ten factors are almost always in effect - and how, by considering them constantly, individuals and organizations can exert mastery over every conceivable sort of risk that they might face.We may not be able to see into the future, but Risk gives us a framework for improving our resistance and building a strong defense against what we know -- and what we don''t.--------''A brilliant user''s guide that demonstrates how managing risk is about how we lead, rather than getting mathematical equations right.'' - Annie Duke, bestselling author of Thinking In Bets and How To Decide''Measured, meticulous, and filled with practical, pragmatic wisdom from both war and peace, McChrystal''s clear-eyed, unsentimental guidance cuts to the heart of our precarious existence. A must-read leadership bible.'' - James Kerr, bestselling author of Legacy''An essential playbook on mastering all dimensions of risk. For soldiers, educators, CEOs, entrepreneurs, government leaders, and everyone in between.'' - Keith Krach, former Undersecretary of State and CEO of DocuSignTrade ReviewAn absolute masterpiece on the subject of risk! Brilliant and highly entertaining, this book is essential reading for every leader, regardless of age or experience. * Admiral William McRaven, author of Make Your Bed *A brilliant user's guide that demonstrates how managing risk is about how we lead, rather than getting mathematical equations right. Fundamental reading for any leader looking to understand and strengthen their team's Risk Immune System. * Annie Duke, bestselling author of Thinking in Bets and How to Decide *General McChrystal is swiftly becoming our most important leadership voice. Measured, meticulous, and filled with practical, pragmatic wisdom from both war and peace, his clear-eyed, unsentimental guidance cuts to the heart of our precarious existence. A must-read leadership bible for troubling times. * James Kerr, bestselling author of Legacy *An essential playbook on mastering all dimensions of risk. For soldiers, educators, CEOs, entrepreneurs, government leaders, and everyone in between, the general captures, with precision and clarity, how staying risk fit can unleash your team's maximum potential. * Keith Krach, former under secretary of state, chairman and CEO of DocuSign and Ariba, chairman of Purdue University Board of Trustees *

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Book SynopsisRevolutionize Your World: The Power of Radical EngagementIn a world crying out for change, Everyday Habits for Transforming Systems is your guidebook for action. Adam Kahane, the best-selling author of Collaborating with the Enemy and a global authority on solving tough problems, delivers game-changing advice for anyone ready to make a difference.This is a manifesto for world-changers. Drawing on decades of work with leaders from national and organizational presidents to front-line managers and grass-roots activists, Kahane distills seven potent habits that enable ordinary citizens to become extraordinary agents of transformation.Imagine: Cracking open entrenched systems with simple actions Collaborating across deep divides to achieve the impossible Uncovering hidden leverage points others miss Persevering through setbacks with renewed purpose and energy Through riveting real-world examples, Kahane shows how these habits have sparked revolutions, brokered peace, and reimagined societies. Now he''s handing you the keys to that transformative power.Whether you''re battling climate change, reinventing healthcare, or simply trying to make your community better, this book is your essential guide. It''s time to stop feeling powerless and start creating the change you want to see.Don''t just survive in a changing world?step in to transform it.

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Book Synopsis''By far the best book I''ve ever read on the how and why of scaling. If you care about changing the world, or just want to make better decisions in your own life, The Voltage Effect is for you.'' Angela Duckworth, CEO of Character Lab and New York Times bestselling author of Grit ________________ Why do some ideas make it big while others fail to take off? According to award-winning behavioural economist John List, the answer comes down to a single question: Can the idea scale? Countless enterprises fall apart the moment they scale; their positive results fizzle, they lose valuable time and money, and the great electric charge of potential that drove them early on disappears. In short, they suffer a voltage drop. Yet success and failure are not about luck - in fact, there is a rhyme and reason as to why some ideas fail and why some make it big. Certain ideas are predictably scalable, while others are predictably dTrade ReviewBrilliant, practical, and grounded in the very latest research, this is by far the best book I've ever read on the how and why of scaling. If you care about changing the world, or just want to make better decisions in your own life, The Voltage Effect is for you. * Angela Duckworth, Founder and CEO of Character Lab and New York Times bestselling author of Grit *How many books are funny and wise, practical and profound? John List is a scientist, but he's also a magician, and he's changing the world. The Voltage Effect shows how. This is one of the best economics books I have ever read - and an instant classic in behavioral economics. * Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and New York Times bestselling coauthor of Nudge *The Voltage Effect is the toolkit for the ambitious. Packed with proven principles and pro tips made real through inside stories ranging from Silicon Valley to African NGOs to university fund-raising, List fills the gap between startup books and management books to show how any idea can achieve its full potential. * Scott Cook, co-founder of Intuit *Ideas from the ivory tower or Davos fail often and fail badly because they do not recognize the deeply political and historical nature of the problems they are trying to deal with and the social realities in which these problems are embedded. This thought-provoking and engaging book proposes an original framework for thinking about how good policy proposals can be applied at a scale large enough to do social good, and for avoiding predictable mistakes that prevent such scaling. A must-read. * Daron Acemoglu, Institute Professor at MIT and co-author of Why Nations Fail and The Narrow Corridor *

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Book SynopsisTable of ContentsForeword xi Introduction xiii Preface xxi PART ONE: MASLOW AND ME 1 Toward a Psychology of Business 3 2 Karmic Capitalism 17 3 The Relationship Truths 31 PART TWO: RELATIONSHIP TRUTH 1: THE EMPLOYEE PYRAMID 4 Creating Base Motivation 45 5 Creating Loyalty 61 6 Creating Inspiration 77 PART THREE: RELATIONSHIP TRUTH 2: THE CUSTOMER PYRAMID 7 Creating Satisfaction 99 8 Creating Commitment 119 9 Creating Evangelists 135 PART FOUR: RELATIONSHIP TRUTH 3: THE INVESTOR PYRAMID 10 Creating Trust 159 11 Creating Confidence 175 12 Creating Pride of Ownership 187 PART FIVE: PUTTING THE TRUTHS INTO ACTION 13 The Heart of the Matter 201 14 Peak Leadership Practices 215 15 Creating a Self-Actualized Life 235 Appendix: Peak Managerial Assessment 247 Notes 251 References 259 Acknowledgments 267 The Author 271 Index 273

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Book SynopsisOrganization Development (OD) is key to ensuring that organizations and their people can adapt to and engage in ongoing change in today's fast-paced and competitive world. How can those responsible for managing change determine the most appropriate course of action for their organization's needs and maximize capability? Written by two of the leading experts in the field, Organization Development is an essential guide to the theories, practices, tools and techniques for achieving success. It explores the role of HR in relation to OD, and connected areas such as organization design, building organizational agility and resilience, and culture change. Alongside international case studies from organizations including Ernst & Young, Nationwide, Lockheed Martin and the University of Sheffield, UK, this revised third edition of Organization Development contains new chapters on building an adaptive culture of learning and innovation and organization health and 'use of self'. With fresh material on digitization, OD in SMEs, and competence profiles, this is an indispensable handbook to understanding, communicating and implementing organization development approaches for both experienced practitioners and students.Trade Review"This book deserves a place in every practitioner's reference library." * Robert J. Marshak, Ph.D. Author of Dialogic Process Consulting and Co-Editor of Dialogic Organization Development: The Theory and Practice of Transformational Change. *"International in scope, interdisciplinary in coverage, and linking, practice with scholarship, this third edition of a classic in organization development stands out as one of a kind." * W. Warner Burke, PhD, Professor of Psychology and Education, Teachers College, Columbia University *"Practitioners everywhere are lucky to have this rich resource, full of gifts, as guide." * Glenda Eoyang, Executive Director, Human Systems Dynamics Institute *"A pleasure to read, the third edition of this renowned and respected landmark text by two gifted giants in the field offers a bright and meaningful roadmap to effectiveness. Clear, accurate, contemporary and updated with the latest advances, the book impeccably distils the tried and tested essential wisdom of seventy-five years of Organization Development in its purest form. A breath of fresh air full of actionable advice for the practitioner, a rigorous and definitive reference guide for the researcher and the academic and a delight for the curious mind, this book should be mandatory reading for anyone who cares deeply about the success of their people and their organization." * Pietro Catania, MBA, MSM, Founder at Alef Consulting and Ayros publishing House, Milan, Italy *"I feel so excited to read the third edition of Mee Yan and Linda's book for OD and HR practitioners. It offers even more detailed guidance and examples of OD cycle of work and has new added content relating to organization health, culture change, and Use of Self. As an OD practitioner in China, I can't wait to introduce it to our OD communities." * Maria Wang, Founder & CEO of Innovative OD Center, Shanghai, China *"The previous editions have been significant in upping the capability of the Singapore Government's OD community. This edition, with all its additions will continue to be a must-read reference for us in the government sector - as well as leaders and practitioners from other sectors. Its practical brilliance is backed by research that is both evidence-based and relevant to current organisation challenges. Beyond the treasure trove of updated and practical content, each chapter encapsulates the lived experiences and cumulative wisdom of two legends of our time." * Clarence Chia, Institute Director – Institute of Leadership and Organisation Development, Singapore Civil Service College, Singapore Government *"This could be the best text for OD's future, first it brings OD and HR together, which is seriously needed in this era of complex change. Second, it emphasizes the importance of developing both effectiveness and health in organizations, which was part of how the founders of the field created it. Third, the intervention discussion in Chapter 5 is so clear, grounded and practical and the best version of this concept. Fourth, it brings comparisons into focus from traditional OD to the less linear and less 'planned' complex, rapid change world. It is also well-researched and loaded with practice implications for the OD and HR fields." * David W. Jamieson, Ph.D, Editor-in Chief, Organisation Development Review *"This is my only go to book to guide me through all phases of large complex change programmes. It is as valuable as it wise and immediately applicable to real work. I have seen first-hand the tangible benefits by applying what is in this book." * Laurence Fitt Vice President, GSK *"As the unprecedented situations of recent years become the new normal, practitioners in the transformation business are looking for vital tools to help them with the task. With its coherent approach towards OD, this book will be an ideal aid. It will inspire students and practitioners who want to become transformative leaders. Its caring and supportive messages will help them and their clients navigate through the many challenges they may encounter as they bring about change. As a Vice President of IODA (International Organization Development Association and the OD Association in Japan), I know this book will inspire our members and other readers a real love for OD and courage to make the journey of change itself." * Ken Nishikawa, Konan University Center for Education in General Studies *"Organization development is needed now more than ever, and professionals in the HR function need to understand how OD works. In this practitioner-friendly book, Mee-Yan and Linda make the most of their broad experience to build out the necessary competencies and promote sustainable organization change." * Chris Worley, Research Professor of Management, Pepperdine Graziadio School of Business *Table of Contents Section - ONE: A practitioner’s guide for Organization Development; Section - Section 1: OD history and theory overview; Section - 01: What is OD? Its brief history; Section - 02: Theories and practices of OD: a theory overview; Section - Section 2: OD cycle of work; Section - 03: Theories and practices of OD - the OD cycle and the entry and contracting phase; Section - 04: Theories and practices of OD - the diagnostic phase; Section - 05: Theories and practices of OD - the intervention phase; Section - 06: Theories and practices of OD - the evaluation phase; Section - Section 3: OD and change; Section - 07: Living at the edge of chaos and change; Section - 08: Back-room and front-room change matters; Section - 09: Can behavioural change be made easy?; Section - Section 4: The Organization Development practitioner; Section - 10: The Organization Development practitioner; Section - 11: Power and politics in Organization Development; Section - Section 5: Additional thoughts; Section - 12: What is an organization? What is organization health?; Section - 13: How to build up your presence and impact on organization life; Section - TWO: HR in relation to OD: theory and practice; Section - 14: HR in relation to OD; Section - 15: Organization Design; Section - 16: Transformation and culture change; Section - 17: Building organizational agility and resilience; Section - 18: A culture conducive to innovation and learning; Section - 19: Building the context for employee engagement; Section - 20: Developing effective leadership; Section - 21: Postscript – towards a better tomorrow; Section - 22: References and further reading; Section - 23: Index

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Book SynopsisA Wall Street Journal bestsellerA Publisher's Weekly bestsellerA fascinating look at the trailblazing companies using artificial intelligence to create new competitive advantage, from the author of the business classic, Competing on Analytics, and the head of Deloitte's US AI practice.Though most organizations are placing modest bets on artificial intelligence, there is a world-class group of companies that are going all-in on the technology and radically transforming their products, processes, strategies, customer relationships, and cultures.Though these organizations represent less than 1 percent of large companies, they are all high performers in their industries. They have better business models, make better decisions, have better relationships with their customers, offer better products and services, and command higher prices.Written by bestselling author Tom Davenport and Deloitte's Nitin Mittal, All-In on AI looks at artificial intelligence at its cutting edge from the viewpoint of established companies like Anthem, Ping An, Airbus, and Capital One.Filled with insights, strategies, and best practices, All-In on AI also provides leaders and their teams with the information they need to help their own companies take AI to the next level.If you're curious about the next phase in the implementation of artificial intelligence within companies, or if you're looking to adopt this powerful technology in a more robust way yourself, All-In on AI will give you a rare inside look at what the leading adopters are doing, while providing you with the tools to put AI at the core of everything you do.Trade Review"Use All-In On AI to keep up with the evolving workplace, transform processes, and put AI at the core of everything you do." — TD magazine (Association for Talent Development)Named one of "4 of the Most Anticipated Business Books You Need to Read in 2023" by Inc. magazineAdvance Praise for All-In on AI:"Most organizations only scratch the surface of what is possible with AI. If you want to learn what it means to commit to AI as a transformational business resource, read this book and follow its prescriptions." — Marco Iansiti, David Sarnoff Professor of Business Administration, Harvard Business School; coauthor, Competing in the Age of AI"AI is the most transformational technology available today, and its primary benefits will go to those companies that exploit it aggressively. All-In on AI is an excellent guide to extracting the maximum value from AI." — Piyush Gupta, CEO, DBS Bank"AI is most easily incorporated in the strategies and practices of startups that have embraced its promise as essential to differentiation and performance. Davenport and Mittal identify the multifaceted organizational capabilities necessary for legacy companies to capture the benefits of AI, which will be essential to their competitive success." — Gary Loveman, Chairman and CEO, Well"All-In on AI describes the leadership, technology, and organizational change strategies that deliver the inherent value to make AI-fueled businesses possible." — Rajeev Ronanki, Senior Vice President, Elevance Health; author, You and AI

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Book SynopsisDiscover the secrets of upside-down management and doing the right thing with James Timpson''s The Happy Index.With over 2,000 locations across the UK and overseeing multiple operations daily for the past two decades, it's fair to say that the CEO of the family-owned Timpson business knows a thing or two about running a successful company.What makes James Timpson's approach to collaboration, profit and success is simple: let the people you hire run your business.That might seem like a simple concept to a CEO, manager or director but if you think about the hundreds of meetings, hours lost from your day by responding to emails, signing off on projects and more, you will notice that you are still working in a traditional, top-down mindset. Doing this means the team you work with only see themselves as a cog in the machine instead of the trusted, valued colleagues that they are.The Happy Index is structured into lessons that will equip you and the people you work with, with the tools and t

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Book SynopsisJordan Morrow is known as the "Godfather of Data Literacy", having helped pioneer the field by building one of the world's first data literacy programs. He is the founder and CEO of Bodhi Data, served as the Chair of the Advisory Board for The Data Literacy Project and has helped companies and organizations around the world, including the United Nations, build and understand data literacy. Morrow is the author of three books: Be Data Literate, Be Data Driven, and Be Data Analytical, all published by Kogan Page. He is based near Salt Lake City, Utah.Trade Review"Jordan Morrow has done it again. This flows on perfectly from his first book, Be Data Literate, and creates a realistic and achievable pathway for organizations to become data driven. And, of course, at the center of it is people-a man after my own data heart! I hope that wasn't a spoiler alert..." * Susan Walsh, The Classification Guru and author of Between the Spreadsheets *"Understanding the basics of data science and AI is key to succeeding today. This book provides key insights into preparing better for a more data-driven future. A fascinating read for anyone looking to stay on top of how data science is revolutionizing just about everything. Jordan Morrow has done an amazing job taking a complex topic and synthesizing it for all to understand. Highly recommended." * Manuj Aggarwal, Founder and Chief Innovation Officer, TetraNoodle *"Jordan Morrow delivers a great follow-up to his first book, Be Data Literate. The phrase 'data driven' has evolved into a meaningless term and hollow buzzword through misuse and misunderstanding. With his new book, Jordan helps us understand what it actually means and why it matters. He then offers a simple, practical approach to help companies get there. For organizations and leaders who know there is value in their data but have struggled to unleash it, this is the book for you." * Brian Ferris, Chief Data, Analytics and Technology Officer, Loyalty NZ *"One of the pioneers in the field of data." * Jimmy Rex, investor, author and podcast host of The Jimmy Rex Show *"Jordan Morrow is a true authority on data literacy and the opportunity for organizations that want to become data driven. In this book, he covers all the critical ingredients organizations need to become truly data driven in a world that's been transformed by the Covid-19 pandemic. His second book is a great guide for leaders and practitioners alike and provides the necessary tools for transforming your business into a data-driven powerhouse." * Eva Murray, Lead Evangelist EMEA, Snowflake *"Jordan Morrow has followed his brilliant first book, Be Data Literate, with this masterpiece. It's a comprehensive and insightful book in which he shares his passion and experience in the data space to give everyone the power to harness the true power of data." * Bernard Marr, best-selling author, futurist, business and technology adviser *"This book aims high, with strong data culture principles and data literacy foundations, while maintaining significant focus on the strategy that guides data initiatives to successful completion and mission success. Failure is not an option in this data-intensive world. Be Data Driven is an excellent launchpad and mission guidebook for your organization's data-driven journey." * Kirk Borne, Chief Science Officer, DataPrime *"Jordan Morrow writes brilliantly, engages with the reader and, most crucially, demystifies the world of data and analytics. It all makes sense, even for those not familiar with the subject or struggling to understand. This book is a terrific start and for those passionate about business and success, essential!" * Mike Roe, CEO, Tensense.ai *Table of Contents Section - ONE: Foundational; Chapter - 01: A data-driven world; Chapter - 02: The impact of Covid-19 on organizations and data; Chapter - 03: Technologies advancing data and analytics, and the need for the human element; Chapter - 04: What is a data-driven organization?; Section - TWO: Gaps; Chapter - 05: Foundational skills gaps; Chapter - 06: Pillars of an organizational data strategy; Chapter - 07: The gap in leadership; Chapter - 08: The biggest hurdle: culture; Section - THREE: Building your data-driven organization; Chapter - 09: Decide your outcome; Chapter - 10: Build your strategy; Chapter - 11: Be data driven—start your journey!; Chapter - 12: References

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Book SynopsisIf you want to be a successful leader in today's business world, you need to think like an activist. If you want to be a successful leader in today's business world, you need to think like an activist.This urgent and essential book shows how to do just that. The Activist Leader argues that the world needs a new kind of business leader, one that thinks differently about their role in today's challenges. From climate change to inequality, the major crises facing society have become critical issues for business, and the world expects companies to step up.This is a pragmatic book. Jon Miller and Lucy Parker show what it takes to do business in these challenging times, taking a close look at companies such as Apple, Mastercard, Nestle, Maersk, JP Morgan Chase and Walmart.Most people feel powerless when they look at the problems facing the world but if you're a leader in a big business, you're not powerless. Whether you're a top executive or earlier in your working life, this book shows thaTrade Review Praise for The Activist Leader: ‘Today’s challenges require a different kind of leadership that is well embodied this book with some very practical suggestions on how to get there. This indeed is a must read for all current and aspiring leaders’Paul Polman, former CEO, Unilever ‘The Activist Leader captures the essence of what the public around us wants and expects: Business as a force for good, while staying true to what it is – a business, creating value for its shareholders and all relevant stakeholders. The roadmap for this delicate balancing act is still under development and this book, which builds on many specific examples, will serve as an important milestone’Mark Schneider, CEO, Nestlé ‘In order to tackle some of the biggest challenges facing the world today we need to transition to a circular economy. As in all major transformations, this shift requires vision and leadership from the top. The Activist Leader clearly demonstrates how this is not only necessary, but also possible, providing both direction and practical advice on how to lead a business successfully and at the same time actively improve the world we live in’Andrew Morlet, CEO, Ellen MacArthur Foundation

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Book SynopsisDevelop winning brand strategies by focusing your team on the key strategic choices that drive organizational growth and learning. This book presents a system of six practical choices that articulate exactly how to launch and grow brands. Big Picture Strategy shows readers how limiting and focusing the strategic options available to company stakeholders can unlock previously inaccessible levels of productivity and growth. Strategist, consultant, and author Marta Dapena Barón describes the six key decisions facing organizations and teams today and how to develop a winning strategy by approaching these decisions systematically. The book includes discussions of: The critical choices that leaders must make to define a marketing strategy and to align their teams to be able to execute on itThe four strategies companies use to launch and grow brands successfullyHow to use strategy-integrated metrics to promote continuous learning in organizationsHow to increase communications efficiency in commercial organizations through the use of a common vocabulary to frame customer-based issues Unlike many of its competitors, Big Picture Strategy does not pretend that your organization has unlimited resources or capacity to pursue every area of possible strategic advantage. Instead, the author lays out a systematic and integrated choice-based framework that will drive growth in your organization for years to come.Table of ContentsIntroduction vii 1 Your Strategy, Your Choices 1 2 Four Go-to-Market Strategies 25 3 Brands 47 4 The Business Category 75 5 Bodies: The Customer Focus 99 6 Customer Beliefs 125 7 Behaviors: Designing Brand Customer Experiences 157 8 Benchmarks: Learning from Our Work 197 Notes 219 Acknowledgments 227 About the Author 229 Index 231

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Book SynopsisTable of ContentsPreface xi Acknowledgments xiii Introduction 1 Chapter 1: What Is OKRs Coaching? Why Is It So Important Now? 13 Current State of OKRs and Why Now is the Time to Develop OKRs Coaching Skills 14 Notes 25 Chapter 2: The OKRs Coaching Engagement: Phases, Duration, and Roles 29 Phases in an OKRs Coaching Engagement 31 Duration of an OKRs Coaching Engagement 33 Roles in an OKRs Coaching Engagement 35 Notes 43 Chapter 3: Playbook for Phase 1 – Deployment Coaching 45 Begin with “Why?” 47 Ten Universal Deployment Parameters 49 Notes 84 Chapter 4: Playbook for Phase 2 – Training 89 Begin with Introductions and Context 90 Theory and Application: The Two Parts of an OKRs Training Workshop 91 Notes 104 Chapter 5: Playbook for Phase 3 – Cycle Coaching 109 Step 1: Set and Align OKRs 111 Step 2: Check in and Monitor 123 Step 3: Reflect and Reset 127 OKRs Cycle Coaching Case Study 131 Notes 140 Epilogue 143 Appendix 157 Glossary 163 About the Contributors 169 Index 171

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Book SynopsisA stunning new insight into how the most crucial lesson you can learn in today’s challenging business environment is how to change the fundamentals of what you do, rather than carry on fighting a battle that is already lost. The near destruction of the music industry at the hands of online piracy and its subsequent recovery on the backs of digital streaming platforms is more than just the biggest story of disruption and reinvention of the digital age. It is also a trove of insights on how to confront the metamorphosis we are all facing in dealing with the Covid-19 era, as accelerating tech and economic changes reshape our work, our play and our very minds. Will Page, Spotify’s first chief economist, extrapolates music’s journey into eight guiding principles for pivoting through the ubiquitous disruption in nearly all industries. Expect the unexpected with transferable lessons coming from StarbucTrade Review'Tarzan Economics is a wild ride ... fun to read and full of business strategy take-aways - from Napster to Mark Twain's patents, Will Page writes with verve and deep insight.' -- Preston McAfee * Google Distinguished Scientist *'I loved this book - it's highly entertaining and full of brilliant factoids and nuggets. But, more importantly, it's got an important, well-presented and well-argued central thesis about the need for industries - and government - to make the technology leap, not just in how they do things, but how they measure things, too. It makes provoking connections...why museums should learn from the Atlanta Falcons; and how spectacularly wrong it is to measure the health of the economy on GDP.' -- Lord Vaizey of Didcot * Minister of State for Culture & the Digital Economy, 2010-16 *'As the chief economist at Spotify, Will Page didn’t just react to disruption - he anticipated it and helped to fuel it. His experience in the music industry is full of takeaways for riding waves of change instead of being bowled over by them.' -- Adam Grant * Bestselling author of Think Again and Originals *'Economics - the "dismal science" - is brought to life in Tarzan Economics. Rapid changes in technology and in mindset can turn a problem into a massive opportunity' -- Lord Darling * Chancellor of the Exchequer, 2007-10 *'The turbulent recent history of the [music] industry also provides a catchy soundtrack for other examples, from kitchen and household brand Tupperware’s early success in viral marketing to the 13th-century Rhine League’s cautionary tale for collectives, interspersed with anecdotes and song references. If this entertaining book doesn’t yet have a Spotify playlist, it certainly should do.' * Financial Times *‘Not just an engaging account of the recent economics of the music industry, but a treasure trove of general lessons in business economics.’ -- John Kay CBE * Fellow of St John's College, Oxford, and award-winning author of 'Radical Uncertainty' *'Entertaining and insightful...full of colourful examples' -- Linda Yueh, author of The Great Economists'This book carries lessons on two essential concepts in today’s world: the attention economy and the difference between builders and farmers. The takeaways are as relevant to running a large corporation as they are to starting your own business. A compelling and generous read.' -- Scott Galloway * Bestselling author of 'The Four' and 'Post Corona' *'"Welcome to the jungle," Tarzan! Will Page nailed it again. At Kobalt, we loved every time Will drew conclusions about the music industry and pointed to where it needed to go. Facts instead of fear. Here in his new book, he summarises complex changes into understandable concepts. You spend 20 years in school. Reading Will's book is a faster way to understand more, especially about yourself!' -- Willard Ahdritz * Founder & Chairman, Kobalt Music *'Deftly extrapolating from the music industry’s disruptions, Page urges us to look sceptically beyond face value. He guides us on how to pivot our thinking by identifying factors that point in a contrary direction - sometimes subtle, sometimes hiding in plain sight.' -- Mary Megan Peer * CEO of peermusic *'Excellent... Whether you are involved in a disrupted business or just interested in digital economics, Tarzan Economics is a terrific read, very nicely written, and with the economic analysis sweetened with plenty of examples.' -- Diane Coyle

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Book SynopsisFor most of human history the rules of power were clear: power was something to be seized, and then jealously guarded. Under this 'Old Power' we lived in a world of rulers and subjects.Now, we all sense that something has changed. From #MeToo to Harvey Weinstein; Corbyn to Trump; from YouTube sensations to darker phenomena such as the emergence of ISIS – in our new hyper-connected world, ideas and movements can spread and flourish with astonishing force and speed.In New Power, Jeremy Heimans and Henry Timms confront the biggest story of our age and trace how New Power is the key to understanding where we are and will prosper in the 21st Century.Drawing on examples from business, politics, popular culture and social justice, as well as case studies of organisations like LEGO and TED, they explain the forces that are changing the course of our age.In a world increasingly shaped by New Power, this book will show you how to shape your future.Trade ReviewClever, witty and creative, Henry Timms and Jeremy Heimans are baby-faced wunderkinds of digital activism. -- Decca Aitkenhead * The Guardian *A vital book. New Power can light a flame bright enough to outshine the glinting fangs and tiki torches' -- Russell BrandAn essential lens to use when thinking about how the world has changed, how to spread ideas or start a movement, or create change -- Richard BransonThe Networked Age has revolutionized the way the public engages with institutions and organizations. New Power is an essential and extremely insightful guide for anyone who wants to maximize the opportunities for progress and impact in today's new tightly connected world. -- Reid Hoffman, co-founder of LinkedIn and co-author of the #1 NYT bestsellers The Alliance and The Startup of You.Jeremy Heimans has been working to change the world from a very young age, and with remarkable impact. Here with his co-author Henry Timms he distils a lifetime of experience into a fantastic primer on how the rules of the game have changed. It’s packed with vivid examples that show how organisations as diverse the Pentagon, Uber, Kickstarters and Black Lives Matter are trying to shape our world, and gives vital insights into who will succeed. * Geoff Mulgan *Power is shifting as never before, so New Power is addressing a vital issue for our times: how to make the voices and choices of all, not just a few, count for something. Plaudits to the authors for their determination to help shape the future. * David Milliband *Understanding the concept of 'new power' and how that differs to 'old power' is essential for any leader in politics, business or nonprofits. This book will inform and inspire all those wanting to make change in the world today. It will help citizens to understand the power we have as individuals to influence others, and the collective power of many to achieve a goal against all odds. -- Jane Goodall PhD, DBE, Founder - the Jane Goodall institute & UN Messenger of PeaceA wonderfully incisive contribution that not only explains how the dynamics of power are changing, but also provides the tools - and, importantly, the confidence - to harness those changes to spread our ideas and make a better world. -- Paul Polman, CEO of UnileverIf you do not understand new power, you will not fare well in the new networked world of the 21st Century. It's that simple. -- Annie-Marie Slaughter, President & CEO, New AmericaNew Power masterfully draws out the big battle of our times - whether all this new power will end up being used for good or bad. -- Craig Newmark, founder of CraiglistA must-read, New Power is a gift to our movements. It's not just about going viral - it's about connecting millions of people * Alicia Garza, co-founder, Black Lives Matter *We all feel like life is spinning out of control, in our lives and in our politics - and it’s hard to to know where our power has gone, or how to get it back. This brilliant book is where the answer begins. * Johann Hari *A thought-provoking and eye-opening book. * Booklist *Heimans and Timms provide fascinating examples of new power at work: how NASA enlisted the crowd (nonexperts) to foster open innovation; the heightened participatory experience of worship at Denver's House of All Sinners and Saints, where whoever shows up is in charge; and how crowdsourcing of ideas rejuvenated the Lego brand. The authors also offer a cogent analysis of the contrasting campaigning styles of Barack Obama (participatory) and Donald Trump ("leader of a vast, decentralized social media army" via Twitter). Their accounts of how diverse groups like the National Rifle Association and TED use both old and new power approaches with great success may well inspire many. These ideas—first introduced in the Harvard Business Review­­—will intrigue anyone who wants to channel the new power of the crowd. * Kirkus Review *A good place to start understanding a world in which you have to 'occupy yourself' before the hashtags start coming for you. -- Miranda Green * Financial Times *A window to a whole new world. -- David Brooks * New York Times *There is a potent new force to be reckoned with, it is called New Power and it is causing a seismic wave in politics and workplaces. -- Katie Strict * Evening Standard *Table of ContentsChapter - 1: Welcome to the New Power World Chapter - 2: Thinking Old Power, Thinking New Power Chapter - 3: From Sound Bites to Meme Drops: How Ideas Spread Chapter - 4: How to Build a Crowd Chapter - 5: What Makes New Power Communities Work (and Why They Sometimes Don't) Chapter - 6: What Makes New Power Communities Work (and How They Fuse with the Wider World) Chapter - 7: The Participation Premium Chapter - 8: Taking the Turn from Old to New Power Chapter - 9 : Leadership Chapter - 10: The Art of Blending Power Chapter - 11: New Power at Work Chapter - 12 : The Future: A Full-Stack Society Section - i: Glossary: How to Speak New Power Acknowledgements - ii: Acknowledgements Section - iii: Notes Index - iv: Index

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Book SynopsisDigital Business: Strategy, Management & Transformation covers all the essentials for understanding and doing business in a digital world within a single comprehensive textbook, including an introduction to the digital business environment, cutting-edge coverage of data and artificial intelligence, and an exploration of the latest digital tools and platforms and emerging and enabling technologies such as blockchain and Web 3.0. The text explores all types and scales of digital business, from small, innovative start-ups and disruptors that are born digital', to the digital transformation of traditional large-scale businesses. Readers will also learn how these businesses strategise, operate and manage themselves, user experiences and customer relationships within an ever-increasing digital environment. Consideration is also given to the ethical and legal components of doing digital business with the United Nations' Sustainable Development Goals in mind. This textbook includes a rich source of learning features and activities making it suitable for business students at undergraduate and postgraduate levels, and setting students up for success on graduation in a fast-changing, digitalised and technology-led business world. Annmarie Hanlon teaches digital marketing and is Course Director for the MSc Marketing and Leadership at Cranfield School of Management in the UK. You can follow her updates at twitter.com/annmariehanlon and LinkedIn linkedin.com/in/annmariehanlon

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Book SynopsisFrom CIA to CEO is an ops manual for entrepreneurs that reveals how the esoteric techniques of the CIA can help anyone find their voice, discover their potential, and thrive in the world of business.Agent-turned-entrepreneur Rupal Patel shares the unique skills she developed as a woman and as a field agent in the high-octane, alpha-male world of the CIA, and combines those clandestine insights with her experience as a business leader and mentor. She reveals how methods such as Profiling and Situational Awareness help amplify strengths and build resilience. How game-changing new frameworks like Identity Driven Leadership and Personal Energy Mapping instil drive, purpose and conviction. And how the CIA mindset encourages you to remake the rules to find your own path and reach your goals.Full of motivating stories and unique exercises, From CIA to CEO will equip you with the all the tools you'll need for achieving Mission Success

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Book SynopsisHuman Resource Management: Rationalising Managerial Decisions provides a concise overview of current HRM practices, revisiting fundamental concepts and examining their contemporary applications.

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Book SynopsisA portrait of a region on the cusp of change and a passionate argument for universal humanism in a time of division

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Book Synopsis

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Book Synopsis2018 Nautilus Book Awards Silver WinnerWhat if you could unlock a better answer to your most vexing problem—in your workplace, community, or home life—just by changing the question?Talk to creative problem-solvers and they will often tell you, the key to their success is asking a different question.Take Debbie Sterling, the social entrepreneur who created GoldieBlox. The idea came when a friend complained about too few women in engineering and Sterling wondered aloud: why are all the great building toys made for boys? Or consider Nobel laureate Richard Thaler, who asked: would it change economic theory if we stopped pretending people were rational? Or listen to Jeff Bezos whose relentless approach to problem solving has fueled Amazon’s exponential growth: “Getting the right question is key to getting the right answer.”  Great questions like these have a catalytic quality—that is, they dissolve barriers to creative thinking and channel the pursuit of solutions into new, accelerated pathways. Often, the moment they are voiced, they have the paradoxical effect of being utterly surprising yet instantly obvious.For innovation and leadership guru Hal Gregersen, the power of questions has always been clear—but it took some years for the follow-on question to hit him: If so much depends on fresh questions, shouldn’t we know more about how to arrive at them? That sent him on a research quest ultimately including over two hundred interviews with creative thinkers. Questions Are the Answer delivers the insights Gregersen gained about the conditions that give rise to catalytic questions—and breakthrough insights—and how anyone can create them.Trade Review“I connected with this book’s message because I lived it. Everythingchanged for the better when I realized that I, like so many others, wasasking the wrong question. Our culture chases conventional notionsof success instead of nurturing what would really make us thrive. HalGregersen is absolutely right—the best way to get to a better answeris to start with a better question, and we can all learn to do that.” — Arianna Huffington “It’s a great insight that, if you want to arrive at a better answer, you should start with a better question. Hal Gregersen takes that observation further, exploring how to put it into daily practice. I love this book’s emphasis on creating the conditions in which creative thinking will thrive, and I love its bighearted storytelling.” — Tony Hsieh, Zappos.com CEO In his new book, Hal Gregersen reveals the power of cultivating a beginner’s mind, deep listening and continuous reflection in search of the right questions. Read this remarkable book and you will find a path to meaningful answers — Marc Benioff, Chairman & Co-CEO, Salesforce Hal Gregersen is one of those rare educators who always practices what he preaches. Deliberately, he pushes himself out of his comfort zones, and consistently, he surfaces those great questions that unlock better answers. I think it’s wonderful that, with Questions Are the Answer, he is equipping so many more people to do the same. — Clayton M. Christensen, Kim B. Clark Professor of Business Administration at Harvard Business School “Creating an open environment where every manager can ask questions without fear is the first step in bringing innovation to achieve the betterment of a corporation. The author brings out how asking the right questions is the responsibility of a successful leader. A “must” read for every corporate person aspiring to succeed as a leader.” — Narayana Murthy, founder of Infosys If you want a simple answer to the question of what matters most to creativity, then look no further than the title of this book. Mastering the art of questioning is not easy, but Hal Gregersen describes a wealth of valuable approaches that will serve you well -- no matter what kinds of problems you are trying to solve. — Tim Brown, CEO of IDEO and author of Design for Change As machines become exceedingly proficient at providing answers, it becomes more and more important for people to be asking the right questions. Hal Gregersen is exactly right that this is a skill we can learn -- and must teach. — Joi Ito, Director of the MIT Media Lab and author of Whiplash Readers of both self-help and business books will enjoy this read as a challenge to their established perspective. — Library Journal

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Book Synopsis''The astoundingly well reported and beautifully told story of the downfall of what was once a great American company. A must-read'' Bethany McLean, bestselling author of The Smartest Guys in the Room ''Compelling and richly reported, Flying Blind is about so much more than the sad decline of Boeing and the tragic mistakes that led to the 737 Max disaster. It''s also the urgent story of how the almighty profit motive supplanted a culture of engineering excellence in boardrooms across America'' Brad Stone, bestselling author of The Everything Store The definitive exposé of how Boeing put profit before passengers, leading to the devastating loss of life in the 737 MAX crashes and the downfall of an American business giantIn examining the history of the 737, Flying Blind explores how Boeing''s new management degraded a highly-regarded plane with cost-focused mandates and skimped on testing in the Trade ReviewVividly written and meticulously researched, Flying Blind is a story everyone - every consumer, every citizen, every worker in every industry - needs to read. * Diana B. Henriques, New York Times bestselling author of The Wizard of Lies: Bernie Madoff and the Death of Trust *Peter Robison's compelling and richly reported Flying Blind is about so much more than the sad decline of Boeing and the tragic mistakes that led to the 737 Max disaster. It's also the urgent story of how the almighty profit motive supplanted a culture of engineering excellence in boardrooms across America and the avoidable calamity that has impacted all of us as a result. * Brad Stone, New York Times bestselling author The Everything Store *The astoundingly well reported and beautifully told story of the downfall of what was once a great American company ... a must-read. * Bethany McLean, New York Times bestselling author of The Smartest Guys in the Room *Flying Blind is superb reporting in service of a riveting story ... As you turn each page in growing disbelief and anger, I guarantee it will keep you reading late into the night. * Kurt Eichenwald, New York Times bestselling author of Conspiracy of Fools and The Informant *Flying Blind is a gripping narrative and required reading for anyone who wants to understand how one of America's mightiest corporations veered so badly off course. * Sheelah Kolhatkar, New Yorker staff writer and New York Times bestselling author of Black Edge *The most affecting parts of this book are Robinson's portraits of those bereaved by the subsequent crashes, and their battle for accountability from a company that tried to pin the blame on foreign pilots' incompetence. This is a compelling, deeply reported account, written in crisp, controlled anger. It is an indictment not just of one of America's most celebrated companies, but of an entire era. * Financial Times *An authoritative, gripping and finely detailed narrative that charts the decline of one of the great American companies...Robison homes in on crucial moments during the eight years it took to design, certify and produce the 737 Max, revealing how at each turn, a fixation on profits led Boeing employees to make a series of catastrophic choices. * New York Times *The long train of events that led to the tragedies - and the subsequent reputational and financial trashing of one of America's biggest companies - is expertly dissected in Flying Blind.... A 'bottom-line mindset' prevailed. In rich detail, Mr Robison chronicles the shortcomings of that approach at a firm where safety should be paramount. * The Economist *A startling investigation of the corporate blunders behind the tragedies that claimed the lives of 346 passengers. * The Times *A disturbing account that will return much-deserved scrutiny both to Boeing and to its regulator. * Wall Street Journal *Chilling...A vital and enraging portrait of an avoidable tragedy. * Publisher's Weekly (starred review) *A remarkable look at corporate culture's impact on consumer safety, Flying Blind is a captivating and unsettling portrait of Boeing and American business. * Booklist (starred review) *[A] revealing exposé...A damning, highly readable account of a once-great company brought to its knees by bad leadership. * Kirkus *A gripping tale...Robison's fast-paced account serves as an excellent case study of business mismanagement...and will have broad appeal as a story about the rise and fall of a historic business. * Library Journal (starred review) *

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Book SynopsisAmazon is the fastest company ever to reach $100 billion in sales and they didn't reach that landmark by staying in their comfort zone. Risk taking is the key that unlocked the door to growth at Amazon, but those risks were (and are) intentional, calculated, and strategic. Thomas Edison believed, "I have not failed. I've just found 10,000 ways that won't work." and Amazon's founder, Jeff Bezos, has always linked experimentation and failure with growth and success.But "risk taking" can be costly (even disastrous) if you don't know how to use it to your advantage. Fortunately, Bezos has provided every business owner a "hidden in plain sight" roadmap for how he grew Amazon through his Letter to Shareholders (or as he named them, share owners) that he has written annually for the past 20 years.For the first time, Technology and Risk expert Steve Anderson has analyzed and distilled these letters to reveal the key 14 Growth Principles that unlock the lessons, mindset, and steps Bezos has used to make Amazon the massive success it is today.Now, business owners, leaders, CEOs, employees, and managers can apply these same principles to grow their business to be more efficient, productive, and successful - fast!

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Book SynopsisIf every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Adam Grant, author of Think AgainEvery organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work. Yet some forms of friction are incredibly useful. Often teams need to slow down, struggle and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become friction fixers.Sutton and Rao will help you to:identify where to avert and repair bad organisational frictionacknowledge where to maintain and inject good frictionreframe friction troubles that can't be immediately fixed, so they feel less threateningrepair failing organisationsThe Friction Project is the ultimate guide to making the right things easier and the wrong things harder. Hard to put down and easy to like, this is a business book to savour.' Tim Harford, author of The Data Detective

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