Business innovation Books

Book SynopsisAddressing the key research question of how organizations transform to generate new forms of public and shareholder value by leveraging digital technology, expert contributors provide a deep dive into a diverse variety of business models from around the globe. The book also provides a timely focus on multisector ecosystems where organizations have limited, if any, ability to operate using monopolistic and/or command-and-control mechanisms.Digitalization and Sustainability examines how high-tech and information-intensive industries have brought to light the fundamental tenants of ‘business ecosystems’, illustrating how in other industries, the opportunities and practices for advancing performance by competing and cooperating in a network of organizations is less understood. It reviews how, in the context of technology management, digital value brings to light the reality that managers in specific organizations need to adopt a new set of cooperative and competitive practices. Chapters offer insights on ways to help these managers navigate an ecosystem to generate value for their own organization while enabling the larger system to evolve and improve.This book will be a valuable resource for students and faculty in the fields of information systems, public management, public policy and technology management. Researchers investigating digital transformation efforts using multiple theoretical lenses and looking for a wide range of research methodologies will find this book informative and instructive.Trade Review‘Digitalization and Sustainability: Advancing Digital Value edited by M. Kathryn Brohman,Gregory S. Dawson and Kevin C. Desouza, is an essential addition to the literature on digital value. This book provides a balanced and reflective approach, bringing together contributions from a wide variety of sources to explore the complex interplay of opposing forces at play in the adoption and utilization of digital technologies. I highly recommend this book to students, academics, and practitioners seeking to better understand the complexities of our digital world.’ -- Maria Cucciniello, Bocconi University, Italy’Digitalization and Sustainability: Advancing Digital Value has the merit of bringing together two intersecting issues. Both digitalization and sustainability have received a great deal of attention, but this is one of the first books I have seen that gives adequate attention to their complementarity. The chapters in this book are innovative and represent a great deal of wisdom while, at the same time, reflecting diverse perspectives. This book will prove useful for a broad set of readers, including professional researchers, business leaders and students.’> -- Barry Bozeman, Arizona State University, US‘The book is timely and provides a much-needed perspective on digital transformation and value generation. It not only covers the traditional focus on business value and individual gains, but also examines systematically, with international examples, how digital technologies bring societal value, enhance ESG performance, and transform public service and institutions.’ -- Alfred Ho, City University of Hong Kong, Hong KongTable of ContentsContents: Foreword xviii Robert D. Galliers 1 Digital value systems and sustainability 1 M. Kathryn Brohman, Gregory S. Dawson and Kevin C. Desouza 2 Value Co-creation for Smart Villages: The Institutionalization of Regional Service Ecosystems 18 Juuli Lumivalo, Tero Päivärinta and Tuure Tuunanen 3 Co-Creation and Co-Destruction Paradoxes for Social Enterprises 42 Reihaneh Bidar and Behnam Abedin Practice 1. Paradoxes and Progress – Perspectives on Collaboration for Digital Value 72 Dan Chenok 4 Unlocking Digital Value at the Intersection of Organizational Digital Transformation and Digital Business Ecosystems 77 Philip Karnebogen, Anna Maria Oberländer and Patrick Rövekamp 5 Frugal Digital Innovation: Delivering Healthcare Services in Rural India 105 Suchit Ahuja and Arman Sadreddin 6 Analyzing Social Interactions and Conflicting Goals: Australian Government Ecosystem Context 127 Asif Qumer Gill and Sultana Lubna Alam Practice 2 . Practitioners Viewpoint and Reactions to ‘Unlocking Digital Value at the Intersection of Organizational Digital Transformation and Digital Business Ecosystems’ 145 Clay Pearson 7 The New in the Old: Managing Inertia and Resulting Tensions in Digital Value Creation 149 Thomas Haskamp, Christian Dremel, Carolin Marx, Ulla Rinkes and Falk Uebernickel 8 Digital Value and Organizational Change: It’s Time to Rethink Organization for Value-In-Configuration 174 Gongtai Wang 9 Digital Maturity Models 192 Christina Wagner, Verena Kessler Verzar, Rainer Bernnat and Daniel J. Veit Practice 3 . A Practitioner’s View on the Organizational Perspective 215 Dorine Andrews 10 Achieving Structural Ambidexterity through Bimodal IT – A Conceptual Model and Research Agenda 220 Kristina Kusanke 11 Building Digital Platform Leadership through Affordances and Generativity 239 Andreas Hein, David Soto Setzke, Sebastian Hermes, Jörg Weking, Philipp Kernstock, and Helmut Krcmar 12 The Evolution of IT Leadership 256 Thomas Hess and Christian Sciuk Practice 4 . CIO Perspective 276 Jagdish Dalal Index

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Book SynopsisThis comprehensive book synthesizes research from the past 50 years of innovation studies, addressing the main elements and providing a connected perspective on innovation within organizations. It explores the generation and adoption of both technological and nontechnological innovations, offering a coherent and systematic view of the process. Fariborz Damanpour examines innovation activity and internal mechanisms and processes in both business and nonbusiness organizations, providing an overview of key concepts, terms, and theory. Insights from behavioral, economic, and structure-based perspectives are used to explain existing findings and help the reader navigate current research on the management of innovation, as well as offering ideas and frameworks to guide new studies. Organizational Innovation will be an invaluable resource for researchers and graduate-level students of management and organization studies, particularly those working on the management of innovation and technology. It will also prove useful to educators in the field as a reference work for students.Trade Review'This is a timely and informative book! It is rich in content, grounded in excellent research and theory, and comprehensive in coverage. Damanpour has done a magnificent job in organizing a vast body of research, making it more easily accessible to researchers, students, and managers.' --Shaker A. Zahra, University of Minnesota, US'Damanpour does a superb job of synthesizing the highly fragmented, complex, and interdisciplinary research on the management of innovation. The result: an essential resource for scholars focused on conducting evidence-based research or developing theory in innovation that enhances both the understanding of and the performance of organizations in the private, public, and non-profit sectors of the economy.' --Gregory G. Dess, University of Texas at Dallas, US'For many years Fariborz Damanpour has been a unique voice in the literature on innovation and organization. He offers a synthetic representation of innovation, far removed from fashionable ideas. In this unique book, Fariborz clarifies what innovation means, what concepts it relies on, and how scholars theorize about it. The book sets a standard in the literature on innovation for years to come.' --Benoît Godin, Institut National de la Recherche Scientifique (INRS), CanadaTable of ContentsContents: Preface Part I – Innovations and Organizations 1. Research on Organizational Innovation 2. Concepts, Theories, and Contexts Part II – Elements of Organizational Innovation 3. Types of Innovation – Technical, Nontechnical, Hybrid 4. Spectrum of Innovation Radicalness 5. Process of Innovation – Generation, Adoption 6. Openness of Innovation Process Part III – Sources of Innovations in Organizations 7. Primary Antecedents of Organizational Innovation 8. Moderators, Mediators, and Measurement of Innovation Part IV – Performance Consequences of Innovation 9. Innovation and Organizational Performance 10. Innovation Pattern, Complementarity, and Performance References Index

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Book SynopsisThe fitness sector is a growing economy where suppliers, managers and consumers are in continuously evolving relationships, and in which technology plays a key role in optimization. The Digital Transformation of the Fitness Sector highlights the challenges and opportunities of digitalization uncovered in the wake of recent global challenges in countries around the world. The innovations that have arisen during the COVID-19 pandemic have led to a digital transformation of sports services: facilitating interactions between trainers and consumers, establishing social media as a means of boosting a sector already witnessing great growth, and organising exercise spaces. Yet, as explored by the authors in this edited collection, disparities in accessibility to economic and digital resources that enable digitalization vary depending on the providers, the managers, and the geographical situation facing the organization. With contributions from leading academics and professionals, The Digital Transformation of the Fitness Sector is an excellent read for all practitioners working in fitness technologies, sports marketing, sports management, researchers, and students.Table of ContentsChapter 1. The Challenges of Digital Transformation in the Fitness Industry in the World; Jerónimo García-Fernández, Manel Valcarce-Torrente, Pablo Gálvez-Ruiz, and Sardar Mohammadi Part I. The European Industry Chapter 2. The Digitally-Enabled UK Fitness Sector; Ray Algar and Guy Griffiths Chapter 3. The Spanish Fitness Industry and the Digital Transformation; Manel Valcarce-Torrente, Pablo Gálvez-Ruiz, and Jerónimo García-Fernández Chapter 4. Digital Transformation and Innovation in Portugal Fitness Centres; Vera Pedragosa and Helena Ferreira Barbosa Chapter 5. To Become Digital or Not… The Case of Greece; Efi Tsitskari and Alexios Batrakoulis Chapter 6. Fitness and Digital Transformation in Turkey; Ali Sevilmiş and Erkan Faruk Şirin Chapter 7. Digital Transformation in the Fitness in Italy; Paolo Menconi and Paolo Monesi Chapter 8. Digital Fitness in Lithuanian Fitness Centers; Irena Valantine, Inga Staskeviciute-Butiene, and Edvinas Eimontas Part II. The North – South American Industry Chapter 9. The Digital Fitness Industry in the U.S; Devin J. F. Anderson, Hannah H. Bo, Troy T. Zhao, and James J. Zhang Chapter 10. The Digital Transformation in Mexico: The Case of the Fitness Industry; Isela Guadalupe Ramos Carranza, Ciria Margarita Salazar, and Edwin Román Albarrán Jardón Chapter 11. Digital Transformation Practices in the Brazilian Fitness Industry; Flávia da Cunha Bastos, Raquel Vieira Nakamura, and Guilherme Moscardi Monteiro Chapter 12. Digitization, Transformed or Disguised? The Digital Transformation in Argentina; Guillermo Vélez Part III. The Asia – Pacific Industry Chapter 13. The Indian Fitness Industry: Impact of Digitalization; Linsy Mathew, and Simon George Chapter 14. Digitalisation of the Fitness Industry in Australia: Disruption, Adoption and Opportunities; Duncan Murray, Karen Williams, and Michelle Zacharko Chapter 15. The Digital Transformation of Health and Fitness Clubs in Japan; Yasuhiro Watanabe and Toshie Takahashi Chapter 16. The Digital Transformation in the Fitness Sector of China; Liangjun Zhou and Ziqing Tuo Part IV. The Africa and Middle East Industry Chapter 17. The Evolution of Digital Transformation in Saudi Arabia´s Fitness Industry; Nawaf Almohaimeed and Marta Perez-Villalba Chapter 18. The Fitness Digital Transformation in Egypt; Khaled Ebada and Hamdy Mansour Chapter 19. The Digital Transformation of the Fitness Sector in Kenya; Stanley Kagunda Kinuthia and Margaret Gathoni Kinuthia Chapter 20. Digital Transformation in Iranian Fitness Centers; Mojtaba Ghasemi Siani, Sardar Mohammadi, and Korosh Veisi

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Book SynopsisFor many years now, entrepreneurship has been considered one of the most important solutions to the three-pronged challenges - poverty, unemployment, and inequality - of most African countries. COVID-19 has exerted severe damage to economies and businesses globally. For countries in Africa, the implications of COVID-19, on both businesses and individuals, will be enormous as many African societies are rarely equipped to absorb unexpected shocks of this magnitude, as the social and welfare schemes are far below the required levels. Entrepreneurship and Post-Pandemic Future illuminates entrepreneurship in the African setting, focusing on the prospects, challenges as well as the post-pandemic future and captures insights on the impact of COVID-19, the containment strategies that businesses are embracing to cope, and the post-pandemic future. This book will be essential reading to entrepreneurs, governments and government agencies, academics, researchers, and students who are interested in understanding issues relating to entrepreneurship development within the African continent.Table of ContentsForeword; Harry Entebang Chapter 1. Entrepreneurship-based SME Strategies: The Sustainability and Prosperity in the Pandemic Period; Anthony Abiodun Eniola and Harry Lydia Ineba Decster Chapter 2. Coronavirus (Covid-19) and Entrepreneurship in Africa: Challenges and Opportunities for Small and Medium Enterprises Innovation; Mirhiga Peter Okuwhere and Andrew Ehiabhi Tafamel Chapter 3. Social Entrepreneurship and Covid-19: Impact, Challenges and Opportunities in Nigeria; Adelekan Saidi Adedeji and Ojo James Olanipekun Chapter 4. Six Sigma, Disruptive Technology and Performance of Nigerian Healthcare Systems during Covid-19 Pandemic; Akinwale Olusegun Emmanuel and Olonade Olanrewaju Paul Chapter 5. Social Media in Nigeria: A Curse or Blessing in Time of Covid-19 and Crisis Situation? A Behavioural Perspective; Akinwale Olusegun Emmanuel and Onokala Uchechi C. Chapter 6. Why I Buy What I Buy? The Dynamics of Brand Awareness on Consumers' Choice; Ojo James Olanipekun and Adelekan Saidi Adedeji Chapter 7. Exploring the responses of Federal Government in the governance of coronavirus pandemic in Nigeria; Yekeen A. Sanusi Chapter 8. Analysing Nigeria's PPE Manufacturing Capacity and the Resultant Entrepreneurial Opportunities due to Covid – 19; Omoseni Oyindamola Adepoju and David Love Opeyemi Chapter 9. Customary Tenancy and Sustainable Post Covid-19 Agricultural Development in Nigeria; Busari Morufu Salawu, Mujidat Olabisi Salawudeen, and Maimunat Dunmade Salawudeen Chapter 10. COVID-19 and the New Marketing Paradigm: Transitory or Permanent?; Oluwaseun Oluwadamilare Oluwasanmi Chapter 11. Knowledge and Compliance with Infectious disease Preventive Measures among Market-involved Individuals: A Case of Covid-19; Olayinka Onayemi, Isaac Oyekola, and Tunde Adebisi

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Book SynopsisThe role of the accountant is changing, as developments in technology alter the ways in which information is prepared and analysed. This Research Handbook addresses the use of both financial and non-financial information for planning, decision-making and control in organisations. Written by experts in the field, the book uses comprehensive literature reviews, empirical fieldwork and theoretical developments to provide an overview of research in this important area. It includes the following: Information for controlling and managing behaviour and performance Novel and contemporary fieldwork studies that explore the use of accounting and information The use of accounting and non-accounting information to support managerial and investment decisions Literature reviews on accounting and information systems, including on Cloud computing and Artificial Intelligence (AI) Technological developments, the use of AI and concerns over the future of the accounting profession Planning and design in information system research, including work on Enterprise Resource Planning (ERP) systems Comprehensive in scope, the Research Handbook on Accounting and Information Systems will be indispensable for researchers, academics and students of accounting, information systems, economics and finance, business and management, and innovation and technology. Business managers and accountants will also be able to apply it to their own professions.Trade Review‘A highly current and comprehensive book providing analyses and insightful views in relation to the latest research in the area. The reader is not only exposed to academic investigations but also to grounded issues from cases and illustrations that will benefit practitioners and executives.’ -- Alnoor Bhimani, London School of Economics and Political Science, UKTable of ContentsContents: PART I INTRODUCTION 1 Accounting and information systems 2 Julia A. Smith PART II PLANNING AND DESIGN IN INFORMATION SYSTEM RESEARCH 2 Management Accounting Change and Information Systems: key themes from the literature 19 Martin Quinn and Danielle McConville 3 Enterprise Resource Planning Systems 35 Tiago Cardão-Pito 4 Enterprise resource planning systems as a tool for standardisation, centralisation, and control: Insights from the qualitative accounting literature 50 Matt Kaufman and Erica Wagner PART III USING INFORMATION TO SUPPORT DECISIONS 5 Using accounting information to support venture capital decisions 68 Tibah Al Harbi, Renzo Cordina and David Power 6 Non-accounting patent data and venture capital investment in the United Kingdom 84 Julia A. Smith and Renzo Cordina 7 Information flow and investment decision-making in equity crowdfunding 98 Catherine Deffains-Crapsky and Abdel Malik Ola PART IV USING INFORMATION TO CONTROL AND MANAGE BEHAVIOUR 8 Development of costing systems as a process not outcome: A field study of Patient Level Information and Costing Systems (PLICS) in UK healthcare 118 Christopher S. Chapman and Anja Kern 9 Mobilising accounting information systems in mergers and acquisitions 135 Marjo Väisänen and Janne Järvinen 10 Measuring the effectiveness of the accounting information system in the Malaysian federal government 152 Sharinah Binti Puasa and Julia A. Smith PART V PRACTICAL APPLICATIONS OF ACCOUNTING INFORMATION SYSTEM RESEARCH 11 Going concern audit opinion: Reducing information asymmetry 173 Dusica Stevcevska Srbinoska 12 Digital platforms in a hotel’s performance measurement and management: A sociomateriality perspective 193 Sung Hwan Chai 13 The relationship between accounting information systems and digital public services: The case of Croatia 208 Ana Novak, Ana Rep and Katarina Žager 14 Exploring accountability in an entrepreneurial firm 223 Jiafin Li, Julia A. Smith and Gavin C. Reid PART VI TECHNOLOGICAL DEVELOPMENTS 15 The role of Artificial Intelligence in accounting 249 Andrew Skidmore and Julia A. Smith 16 Internet-based technologies, accounting processes, and management control systems 264 Vikash Kumar Sinha, David Derichs and Teemu Malmi 17 The impact of advancing technologies on the requirement for a human workforce in accounting 287 Victoria McKinlay and Julia A. Smith Index

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Book SynopsisThe Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state of the art review of 283 topics falling within the scope of the major streams of service studies, such as services in economic thought, services management and services innovation. Each entry describes, synthesizes and discusses the main dimensions of the given topic, highlighting key research areas and literature. This Encyclopedia will be particularly invaluable for researchers and students in the economics, sociology, political science and management fields as well as practitioners in the private and public sector. Key Features: First encyclopedia of service studies covering the key topics in the field Entries written by 241 leading scholars and practitioners from 39 different countries Fully supported by The European Association for Research on Services (RESER) Multi-disciplinary approach across the fields of economics, management, sociology, geography, but also political science and history. Table of ContentsContents: Preface and acknowledgments xxiii SECTION 1 TERTIARIZATION AND SERVICES: DEFINITIONS AND THEORIES 1.1 Definitions and classifications Architectural (or Assembled) Services 3 Faridah Djellal Characteristics of Services 5 Sabine Benoit The Concept of Services in EU Legal Texts 7 Damien Broussolle Gadrey’s Service Triangle 9 Faïz Gallouj Industry Borders and the Size of the Services-Producing Sector 11 Damien Broussolle Service Classification 13 Luis Rubalcaba and Ernesto Solano Service Definition 17 Luis Rubalcaba Service Ontology 19 Aarre Laakso and Luis Rubalcaba Services in National Accounts 21 Damien Broussolle The “Services Worlds” 22 Faïz Gallouj 1.2 Sectors and activities Big Four Audit and Accounting Firms 25 Camal Gallouj and Nizar Gallouj Construction as a Service 29 Jan Bröchner Cultural and Creative Industries 31 Lars Fuglsang E-Services 33 Ada Scupola Factoryless Goods Producing Firms 35 Damien Broussolle Farm Advisory Services 36 Pierre Labarthe High-Speed Rail Services 38 Marie Delaplace Hospital Retailing 40 Naïla Gallouj Industrial Services 42 Heidi M. E. Korhonen Insurance Services 43 Debora Allam-Firley Introduction to Web Services 46 Jens Neuhüttler Knowledge-Intensive Business Services (KIBS) 47 Liudmila Bagdonienė Knowledge-Intensive Social Services (KISS) 52 Benoît Desmarchelier M-Tourism Services 53 Stephane Bourliataux-Lajoinie and Arnaud Riviere Management Consultants: From Pariah to Hegemon? 55 Matthias Kipping The Many Service Dimensions of Agriculture 59 Camal Gallouj Professional Service Firms 64 Michael Smets, Jeffrey Peo and Ian Rodgers Public Health Services 65 Ida Gremyr Publishing and Editing as a Service 66 Marie-Pierre Vaslet Touristic Services 69 Rimante Hopeniene Transportation and Logistics Services 71 Bernd Bienzeisler 1.3 Structural change, tertiarization and markets Demand-Driven Services 74 Zhaohao Sun Household Services Consumption 77 Elena Mañas and Patricia Gabaldon Input-Output and Services 80 José A. Camacho and Mercedes Rodríguez Market Forms in Services 83 Henk L. M. Kox Productivity and Performance in Services 88 Andres Maroto Sanchez Services Economic Growth 92 Luis Rubalcaba and Ernesto Solano Servindustrial Economy 96 Aku Valtakoski and Javier Reynoso Structural Change and Tertiarization in Developing Countries 97 Gisela Di Meglio and Jorge Gallego 1.4 Services in economic and management thought: concepts and theories Alfred Sauvy, Services and the Spillover Theory 100 Camal Gallouj Allan Fisher and the Tertiary Sector 101 Camal Gallouj Circular Economy and Services 102 Camal Gallouj and Céline Viala Colin Clark and the Generalization of the Three-Sector Model 103 Camal Gallouj Complex Systems, Risk Economics and Services: Giarini’s Contribution 104 Camal Gallouj Daniel Bell and the Post-Industrial Society 105 Faïz Gallouj The Experience Economy and Service Experiences 106 Jon Sundbo Fr.d.ric Bastiat and Services 110 Jon Murphy The Functional and Performance Economy in Services 111 Walter R. Stahel Harry Greenfield and the Focus on Producer Services 114 Camal Gallouj Heinrich Storch and “Internal Goods” 115 Faïz Gallouj Ibn Khaldun and the Many Ways to Make a Living 117 Camal Gallouj and Faïz Gallouj The Increasing Complexity and the “What-How” Transformation 118 Camal Gallouj Information Economy, Knowledge Economy, Intangible and New Economy . . . What Next? 119 Camal Gallouj Jean Fourasti. and the Logic behind the Three-Sector Model 122 Camal Gallouj Jean Gadrey: Characterizing Services and Service Relationships 123 Camal Gallouj Joachim Singelmann: Toward a Refined Classification of Services 126 Camal Gallouj Jonathan Gershuny and the Self-Service Society 127 Faïz Gallouj Public Service Logic 129 Stephen P. Osborne Quaternary Sector 133 Camal Gallouj Service-Dominant Logic 134 Angeline Nariswari and Stephen L. Vargo Service Ecosystems 137 Kaisa Koskela-Huotari Service: From Smith to Hill 139 Damien Broussolle Service Science 142 Paul P. Maglio Services and Schumpeter 144 Michael Peneder The Three-Sector Model 145 Camal Gallouj Victor Fuchs and Services 147 Camal Gallouj What did Marx Say on Services? 148 Damien Broussole William J. Baumol and Services 149 Benoît Desmarchelier SECTION 2 MANAGING SERVICES, SERVICES IN MANAGEMENT 2.1 Organization and operations Balancing Demand and Capacity in Services 153 Patricia Chew and Jochen Wirtz Core Services and Peripheral Services 157 Faridah Djellal and Camal Gallouj Corporate Digital Responsibility (CDR) in Services 158 James Tarbit, Nicole Hartley, Werner Kunz and Jochen Wirtz Digital Servitization of Manufacturing Firms 162 Theoni Paschou Front Office Versus Back Office 163 Camal Gallouj and Jean-Claude Pacitto Lean Management in Services 165 Daryl Powell Logistics in Service Organizations 166 Gilles Paché Low Cost in Services 169 Camal Gallouj Product-Service Systems 172 Valérie Mathieu Public-Private Partnerships for Service Provision 173 Veiko Lember Service Blueprint 176 Faïz Gallouj Service Growth in Product Firms 178 Christian Kowalkowski Service Industrialization 180 Uday Karmarkar Service Operations 183 Richard Metters Service Outsourcing: Delineating the Scope of the Firm 187 Bertrand V. Quélin Servitization and Advanced Services 192 Ahmad Beltagui, Tim Baines, Andreas Schroeder and Ali Ziaee Bigdeli Servuction Systems 196 Muriel Jougleux Smart Product-Service Systems 199 Kentaro Watanabe Sourcing Business Services 201 Wendy van der Valk and Kostas Selviaridis Time and Services 205 Camal Gallouj Worlds of Production and Performance in Services 207 Faïz Gallouj 2.2 Service marketing and strategy Communication in Services 213 Ronan Divard Consumer Resistance in Services 216 Abdelmajid Amine Customer Journey 219 Asbjørn Følstad and Ragnhild Halvorsrud E-servicescape/Cyberscape 220 Mark S. Rosenbaum and Germán Contreras Ramírez Information Asymmetry and Uncertainty in Service Markets 221 Camal Gallouj Luxury Service Consumption 223 Jonas Holmqvist, Jochen Wirtz and Martin P. Fritze Management of Franchise Chains in Services 225 Rozenn Perrigot Multi/Omni and Cross-Channel Distribution 226 Huan Liu and Peter C. Verhoef Positioning a Service 230 Ronan Divard Pricing in Services 232 Frédéric Jallat Quality Signaling on Service Markets 236 Camal Gallouj Ranking in Services 239 Camal Gallouj and Hind Marzak Relationship Marketing in Services 242 Adrian Palmer Satisfaction in Service Experiences 245 Elodie Mallor and Sylvie Llosa Self-Service and Customer Participation 249 Audrey Bonnemaizon and Sandrine Cadenat Service Climate 252 Benjamin Schneider Service Failure, Recovery and Complaint Handling 254 Chiara Orsingher Service Franchising 257 Rozenn Perrigot Service Guarantee 259 Benedetta Crisafulli Service Level Agreement (SLA) 261 Gilberto Perez Service Quality Models 262 Emel Yarimoglu Service Robots and AI in the Frontline 265 Stefanie Paluch, Jochen Wirtz and Werner Kunz Services and Customer Deviance 269 Jean-Baptiste Suquet Servicescape 272 Mark S. Rosenbaum and Germán Contreras Ramírez Social Franchising 275 Rozenn Perrigot Standards and Certifications for Services 276 Grete Rusten Strategic Alliances of Service Firms 279 Brian Tjemkes and Olivier Furrer Strategies for Developing Customer Loyalty for Services 282 Jochen Wirtz and Patricia Chew Understanding Consumer Behavior in the Service Encounter 286 Jochen Wirtz and Patricia Chew 2.3 Employment, HRM in services “Bullshit Jobs”, Service Jobs? 293 Camal Gallouj Creative Class 294 Camal Gallouj Customers as “Partial Employees” of Service Organizations 295 Camal Gallouj, Philippe Jourdan and Valérie Jourdan Emotional Work and Services 297 Employee Empowerment in Services 299 Conrad Lashley “Good Jobs vs Bad Jobs”: Dualism in the Service Labor Market 301 Camal Gallouj Human Resource Management (HRM) and Employment in Services 302 John R. Bryson Human Resource Management (HRM) Consultants and Private Personnel Services: Shaping the Labor Market 305 Camal Gallouj Knowledge Management in Management Consultancy 307 Szilvia Mosonyi Pedagogical Servuction in Higher Education 310 Catherine Lapassouse Madrid Professional Identity in Services 312 Per Echeverri Retaining Business and Professional Service Employees 314 John R. Bryson Service Employment Systems 315 Damien Broussolle Up or Out System in Consultancy 317 Camal Gallouj SECTION 3 INNOVATION IN SERVICES, SERVICES IN INNOVATION 3.1 Definitions, concepts, theories and measurement Assimilation Approaches to Innovation in Services 322 Faïz Gallouj The Assimilation-Demarcation-Integration (ADI) Framework for Innovation in Services 323 Faridah Djellal Bricolage and Ad Hoc Innovation 325 Lars Fuglsang Characteristics-Based Approaches for Innovation in Services 327 Paul Windrum Demarcation Approaches to Innovation in Services 331 Faïz Gallouj Innovations in Smart Service Systems 333 Jens Neuhüttler and Walter Ganz Integration Approaches to Innovation in Services 336 Faïz Gallouj Inversion Approaches to Innovation in Services 338 Faridah Djellal Measuring Innovation in Services 339 Anna Serena Vergori and Nicola De Liso Public-Private Innovation Networks in Services (PPINSs) 342 Alessandra Marasco Public Service Innovation Networks (PSINs) 343 Faïz Gallouj and Nizar Gallouj The Reverse Product Cycle Model (Barras) 346 Faridah Djellal Service Innovation in OECD Manuals 347 Anthony Arundel Services and Community Innovation Surveys 349 Maria Savona Social Innovation and Services 351 Luis Rubalcaba 3.2 Organization and strategy for innovation Artificial Intelligence in Services 356 Cristina Mele and Tiziana Russo-Spena Blockchain and Innovation in Services 359 Tiziana Russo-Spena and Cristiana Mele Design Thinking for Public Service Innovation 360 Maria Taivalsaari Røhnebæk Dynamic Capabilities for Service Innovation in the Digital Era 361 Paulo Antônio Zawislak, Carlai de Oliveira Netto, Rafael Toassi Crispim and Guilherme Freitas Camboim Employee Involvement in Service Innovation 363 Marit Engen, Lars Fuglsang and Tiina Tuominen Fablabs and Hackerspaces and Innovation in Services 365 Laure Morel Global and National Cooperation in Service Innovation 366 Xavier Vence Intellectual Property Rights and Service Innovation 367 Doris Schartinger Intrapreneurship in Services 371 Jon Sundbo Living Labs for Service Innovation 372 Lars Fuglsang New Service Development: Key Concepts and Performance Drivers 375 Bo Edvardsson and Bård Tronvoll Practice-Based Innovation in Services 379 Marja Toivonen Quality Standards and Innovation in Services 382 Christiane Hipp R&D in Services 383 Jari Kuusisto and Liting Selina Liang Service Design and Innovation 386 Birgit Mager Service Innovation and Ethics and Societal Issues 388 Jacob Dahl Rendtorff Social Entrepreneurship and Service Innovation 391 Ada Scupola “Up or Out” System and Innovation in Consulting Firms 393 Camal Gallouj User/Consumer-Based Innovation in Services 395 Olivier Furrer, Mikèle Landry, Chloé Baillod, Rodoula Tsiotsou and Ben Liu 3.3 Sectoral approaches to innovation in services The “Retail Accordion” Model of Hollander 401 Camal Gallouj The “Big Middle” Model of Innovation and Change in Retailing 403 Camal Gallouj Creative Innovation in Gastronomy Services 404 Cheryl Marie Cordeiro and Jaap W. van Hal Digital Transformation in the Public Sector 406 Noella Edelmann, Nathalie Haug and Ines Mergel Innovation and Knowledge Management in Consultancy Services 408 Faridah Djellal Innovation in Financial Services 409 Anne-Laure Mention Innovation in Health Services 414 José Luis Navarro Espigares Innovation in Insurance Services 418 Antonio Coviello Innovation in KIBS 420 David Doloreux, Richard Shearmur and Gabriel Baldassarri Innovation in Postal Services 424 Bernhard Bukovc Innovation in Professional Service Firms 427 Michael Smets, Ian Rodgers and Jeffrey Peo Innovation in Restaurants 428 Craig Lee Innovation in Social Services 429 Andreas Langer and Simon Güntner Innovation in Tourism and Hospitality 432 Anne-Mette Hjalager Innovation in Transportation 434 Stephan Müller KIBS in Innovation Systems 439 Ian Miles “Local” Theories and Models of Innovation in Retailing 445 Camal Gallouj Open Banking Services 448 Gilberto Perez Platforming: A Logistical Service Innovation 449 Gilles Paché Public Service Innovation 452 Antonello Zanfei Service Innovation in Construction 457 Jan Bröchner Service Innovation in Manufacturing Firms 458 Lars Witell The “Wheel of Retailing” Model 461 Camal Gallouj SECTION 4 SERVICES TRADE, SERVICES SPACES 4.1 Services: an international perspective Cloud-Based Services, Digital Platforms and Internationalization 466 John R. Bryson The COVID-19 Shock and Services Trade 467 Anirudh Shingal Digital Services in the Food and Agriculture Sectors of Developing Countries 468 Heike Baumüller The General Agreement on Trade in Services: A Work in Progress 470 Jean Philippe Global Supply Chains: The Fragility of Delivery Service 472 Gilles Paché Gravity Models and Trade in Services 474 Peter M. Smith Indian Software Services 476 Anthony P. D’Costa International Branding in Services 477 Mbaye Fall Diallo International Trade and Services 479 Mercedes Rodríguez and José A. Camacho Internationalization of Higher Education 481 Jane Knight Internationalization of Management Consultancy 483 Johannes Glückler Internationalization of Services in Emerging Countries 486 Cristina Castro-Lucas Knowledge Services Offshoring 488 Kristin Brandl and Michael Mol M-Services in Developing Countries 489 Stephane Bourliataux-Lajoinie and Arnaud Rivière Medical Tourism 490 Marina Gregoric Multinational Service Firms 492 Peter Enderwick Peer-to-Peer Sharing Platforms, from Gifts to International Exchanges 493 Daisy Bertrand The Role of Standards for Trade in Services 495 Knut Blind Service Innovation in Developing Countries 499 Diego Aboal and Luis Rubalcaba Service Offshoring 502 Jean Philippe and Pierre-Yves Léo Service Trade, Gender and Policies 503 Pierre Sauvé Services in Developing Countries 506 Eduardo Raupp de Vargas Services in the Balance of Payments 509 Damien Broussolle Services Internationalisation 511 Jean Philippe and Pierre-Yves Léo Services SMEs and International Trade 513 Hildegunn Kyvik Nordås 4.2 Services: regional and local perspectives City as a Service 517 Anna Viljakainen Coworking, Third Places and Local Development 518 Christine Liefooghe E-Services in Urban Areas 521 Tommi Inkinen The Geography of KIBS 522 Richard Shearmur and David Doloreux Intra-Urban Localization of Services 524 Lars Winther Last Mile Delivery Services 525 Emel Aktas Local Intensive Business Services (LIBS) 526 Magali Talandier Service Location and Retail Location 529 Jerome Baray Services and Urban Centers 534 Jean Philippe and Pierre-Yves Léo Services Geography 536 Bernadette Mérenne-Schoumaker Services in Regional Development: From Followers to Engines 538 Camal Gallouj Services: Engine of Urban Economic Growth 540 Jean Philippe and Pierre-Yves Léo SECTION 5 SOCIETAL CHALLENGES AND PUBLIC POLICY 5.1 Societal challenges for services Active Mobility Services 544 Silvia Stuchi and Sonia Paulino Base of the Pyramid (BoP) Service Research 547 Karla Cabrera, Ana Valdés and Javier Reynoso Capturing the Value of Public Services 549 Kirsi Hyytinen Care Society, Care Services 552 Pascale Molinier Chinese Culture and its Impacts on the Service Economy 554 Sen Bao and Marja Toivonen Cultural Differences and Services 556 Olivier Furrer Elderly Care Services in the Future: The Role of Technology 559 Hannamaija Tuovila, Kentaro Watanabe and Kirsi Hyytinen Green Platforms Services for Sustainability 560 Andreas Pyka and Lea F. Stöber Integration Services for Refugees 564 Klara Foti Islamic Financial Services 565 Eddy S. Fang Islamic Touristic Services 570 Camal Gallouj New Services for Elderly People in Europe 574 Christian Bourret and Thérèse Depeyrot Resilience and Renewal through Imposed Service Innovation 576 Kristina Heinonen Retail Services and Aging Consumers 577 Camal Gallouj Science Museums as Educational Services 581 José Aureliano Martín Segura and César Pérez López Service and “Servitude” 581 Isabel Pedraza-Acosta Service and Aging 584 Samuel Guillemot Services and Religion 588 Camal Gallouj Service Inclusion 593 Rolf Rønning Services and Environment (Greening) 596 Brita Hermelin and Patrik Ström Services and the Environmental Kuznets Curves 600 Benoît Desmarchelier Services Sector in Conflict Regions 601 Rabeh Morrar Sexual Services and Escorts 604 Camal Gallouj Street Services: Street Vendors and Service Providers 609 Camal Gallouj The Sustainability of Logistics and Transportation Services 612 Corinne Blanquart and Thomas Zeroual Women and Services 614 Heike Jacobsen 5.2 Public policy for services Big Data Services and Policy Making 619 Luis Rubalcaba, Leticia Rubalcaba and Aarre Laakso Competition Policy 621 Luis Rubalcaba Deregulation in Services Network Industries within the European Union 623 Damien Broussolle Educational Services and Policies: Towards a System Approach 625 Oscar Montes Pineda Employment Policies in the Services Sector 626 Raquel Llorente Entrepreneurship Policies for Public Libraries 628 Varun Gupta, Chetna Gupta and Leandro Pereira Global Services Skills Policies 630 Javier Peña Capobianco Good Practices in Promoting FDI in Services 632 Roberto Echandi Policies for Blockchain Adoption in Education 635 Varun Gupta, Chetna Gupta and Leandro Pereira Policies for Co-Creation in Public Administrations 636 Francesco Mureddu Policies for Digital Transformation in Services 639 David Gago Policies for Distributive Trades Services 640 Javier Casares Policies for Health Services 641 Manuel García-Goñi Policies for Innovation in the Public Sector 642 Eran Vigoda-Gadot Policies for Knowledge-Intensive Business Services 647 Luna Leoni and Urko Lopez Odriozola Policies for Public-Private Innovation Networks 650 K. Matthias Weber and Bernhard Dachs Policies for Service Innovation in Developing Countries 652 Luis Rubalcaba and Diego Aboal Policies for Services Innovation in Enterprises 653 Luis Rubalcaba and José Franco Policies for Services Integration in Global Value Chains 657 Nanno Mulder Policy Barriers to Trade in Services and their Impact 659 Martin Roy Policy for Services Statistics in a Digital and Borderless Economy 660 Diego Aboal and Luis Rubalcaba Public Policies for Digital Co-Creation in Public Services 662 Noella Edelmann and Francesco Mureddu Public Policies for Service Quality 663 Luis Rubalcaba and Aarre Laakso Public Policy and Sustainable Service- Oriented Business Model Innovation 666 Alberto Peralta Regional Policies and the Services Sector 668 Rubén Garrido-Yserte and María-Teresa Gallo-Rivera Regulation in Services 669 Henk L. M. Kox Regulation of False Self-Employment in Services 673 Anita Wölfl Services-Related Policies: An Overall Framework 675 Luis Rubalcaba Services Trade Policy 677 Matteo Fiorini and Bernard Hoekman The Single Market and the Services Directive 679 Damien Broussolle Tourism Policies 681 Francisco J. Navarro-Meneses Index 685

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Book SynopsisThis Handbook provides an incisive, rigorous and contemporary guide to research methods in the continually evolving area of corporate governance, offering a welcome focus on holistic approaches to research. Not only analysing existing research methods dominated by the quantitative-qualitative dichotomy, it also explores the crucial need to challenge assumptions and methodologies in order to advance research in the field.Engaging with critical discussions of corporate governance, this Handbook presents novel approaches to research designs and practices including data collection, sampling and analysis in corporate governance, encouraging scholars to move beyond existing paradigms and conceptions. Its coupling of case studies with theoretical approaches allows the Handbook to scrutinise basic issues in the field while also delving into unknown territory to advance and, indeed, revolutionise methods. Chapters offer a timely opportunity to explore, revisit and critically examine new methodological insights and innovations in the corporate governance scholarship with the purpose of advancing diversity and novel theorising in this field.This Handbook presents an engaging, innovative and invaluable guide to researchers and higher education students in corporate governance and business management, along with scholars investigating research methods in the corporate governance field. Trade Review‘Getting to research corporate boards has never been easy. This book opens the door for researchers to understand board dynamics, rules, structures and contexts from different methodological perspectives, advancing and refining the findings on corporate governance research.’ -- Patricia Gabaldon Quiñones, IE Business School, Spain‘The new Handbook of Research Methods for Corporate Governance is a remarkable, and extremely important, scholarly achievement. Taking their point of departure in the corporate governance field’s urgent need for a more pluralistic and creative pallet of research methods, the editors bring together an impressive set of scholars who share their experiences and insights on how we can develop knowledge that is more theoretically rigorous and practically relevant for a new era. I highly recommend this amazing volume to all scholars and practitioners thirsty for understanding how we can best understand contemporary challenges in corporate governance.’ -- Mattias Nordqvist, Stockholm School of Economics, Sweden‘This is an insightful and comprehensive collection of articles, which brings to the fore the richness of methods and methodological approaches in corporate governance research. In assembling the volume, the editors have moved beyond simplistic dichotomies of qualitative and quantitative research and stimulate the reader to think holistically and contextually about corporate governance research. This is a valuable resource for anyone interested in governance research.’ -- Silk Machold, University of Wolverhampton, UKTable of ContentsContents: Preface ix PART I NEW PERSPECTIVES ON CORPORATE GOVERNANCE 1 Employing historical methods and perspectives in corporate governance 2 Duncan Connors and Andrew Perchard 2 Understanding persistence and change in corporate governance rules, structures and practices in the situationist view of organisations 20 Piero Mastroberardino and Giuseppe Calabrese 3 Ethics and research methodology in the studying of corporate governance 39 Ivo De Loo and Hugo Letiche PART II NEW RESEARCH DESIGNS 4 Building new theories and a specific concept for boards of directors: the practicholar research design 57 Daniel Yar Hamidi and Wafa Khlif 5 In search of relevance: exploring board work in hybrid organizations through an engaged scholarship approach 71 Anup Banerjee 6 Polymorphic research and boards of directors: let us make a better world together 90 Morten Huse and Muthu de Silva 7 Inclusive governance of partnerships for sustainability: methodological matters 110 Mine Karatas-Ozkan, Linda Baines and Vadim Grinevich PART III NEW APPROACHES TO EMPIRICAL STUDIES 8 Understanding persistence and change in corporate governance rules, structures and practices: from shareholder logic to stakeholder logic in the US model 129 Piero Mastroberardino, Giuseppe Calabrese and Rosario Bianco 9 Disentangling corporate social responsibility: the impact of corporate governance on the social and environmental performance of pharmaceutical and biotech firms 160 Francesco Gangi, Eugenio D’Angelo and Lucia Michela Daniele 10 Expanding discussions on incentives on corporate governance: employees’ compensation and organizational justice 199 Luciana Iwashita-da-Silva and Sergio Bulgacov 11 Using Q methodology to open the “black box” of corporate governance 223 Matthew Sorola 12 Innovative application of digital technologies in rapid change phenomena in boards 245 Fabio Oliveira, Nadeem Khan and Nada Korac-Kakabadse 13 The methodological challenges to opening up the black box of boardroom dynamics 268 Amedeo Pugliese, Alessandro Zattoni, Bruno Buchetti, and Francesca Romana Arduino 14 Qualitative insights into corporate governance reform, management decision-making, and accounting performance: semi-structured interview evidence from Kuwait 291 Abdullah Alajmi and Andrew C. Worthington 15 Integrating quantitative and qualitative approaches in corporate governance research 322 Lei Chen, Jo Danbolt, John Holland and Bill Lee Index 342

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Book SynopsisThis Research Handbook includes carefully chosen contributions to provide a well-rounded perspective on design thinking. Encouraging debate and development for future research in design conceptualisation, this forward-thinking Handbook raises crucial questions about what design thinking is and what it could be. With thirty-six expert contributors representing a wide range of disciplines, this Research Handbook contains seventeen chapters structured into three thematic parts to explore the people, processes, and practices of design thinking. Method case studies demonstrate how design thinking has been implemented across different disciplines and contexts. Challenging current design methodologies, chapters move beyond outcome-focused perspectives to examine the diverse range of processes employed for design research. While each chapter provides a novel perspective on design practice, read as an entire work, it continuously challenges the reader to reposition their perspectives. The Handbook unpacks the creative process by isolating each stage and examining them in detail, tracing success through empirical evidence back to design origins.The Research Handbook on Design Thinking provides an overview of the field’s history, theoretical approaches, key concepts, perspectives, and methods. It is well-suited to academics and practitioners interested in the development of design thinking theory and the different perspectives traversing theory through to practice globally.Trade Review‘The Research Handbook on Design Thinking is a helpful and intriguing read for those who want to further their knowledge of design thinking. The experts who are included in this book provide a wide variety of content, and overall, a holistic examination of design thinking, that allows the reader to gain insights with every chapter.’ -- Lorraine Justice, Rochester Institute of Technology, US'In the Research Handbook on Design Thinking, Karla Straker and Cara Wrigley reaffirm their already proven expertise in design thinking by assembling seventeen pertinent essays from thirty-six authors. From how-to applications and case studies to experiments in neuroscience, topics range from current practices to future forecasts. All convincingly highlight the importance of harnessing the power of creative thought. Even if you believe you’re familiar with design thinking, this book will be mind-opening.’ -- Dan Formosa, ThinkActHumanTable of ContentsContents: Introduction to the Research Handbook on Design Thinking 1 Karla Straker and Cara Wrigley PART I PERSPECTIVES ON DESIGNERS 1 A design thinker’s mind: insights on the neurocognitive processes of ideation 7 John Gero and Julie Milovanovic 2 Design facilitation practice: an integrated framework 25 Genevieve Mosely and Lina Markauskaite 3 Who gets to wear the black turtleneck? Questioning the profession of design thinking 46 Sally Cloke, Mark Roxburgh and Benjamin Matthews 4 Method case study – Making design thinking tactile: unlocking meaning and experiences with tactile tools and generative prototypes 71 Rowan Page and Leah Heiss PART II PERSPECTIVES ON DESIGN THINKING AS A PROCESS 5 The agile landscape of design thinking 81 Katja Thoring and Roland M. Mueller 6 Bridging the academia–industry gap through design thinking: research innovation sprints 103 Ivano Bongiovanni, Peter Townson and Marek Kowalkiewicz 7 Design4Health: developing design thinking bootcamps in the Middle East 128 Carlos Montana and Thomas Boillat 8 Design thinking to improve student mental well-being 143 Jane E. Machin 9 From gas to green: designing a social contagion strategy for the energy transition in Rotterdam, the Netherlands 165 Jesal Shah, Rebecca Anne Price and Jotte de Koning 10 Method case study – A design thinking toolkit for framing market conditions 191 Ilya Fridman, Robbie Napper, Amrik S. Sohal and Sairah Hussain PART III PERSPECTIVES ON DESIGN THINKING AS A PRACTICE 11 The fragility of design thinking: applying symbolic interactionism to promote shared meaning 202 Jan Jervis and Jeffrey E. Brand 12 Dealing with the difficulties of policy formulation in policy design: the merits and demerits of the application of design thinking to the policy realm 221 Michael Howlett 13 The weakest link: the importance of problem framing in design thinking 233 Martin Meinel, Tobias T. Eismann, Sebastian K. Fixson and Kai-Ingo Voigt 14 Factor structure, validity, and reliability of an instrument for assessing design thinking 247 Elena Novak and Ilker Soyturk 15 Using action research to facilitate and teach design thinking in graduate management education 266 Judy Matthews 16 Method case study – The transmedia journalism design thinking toolkit 282 Dilek Gürsoy 17 Conclusion – Beyond normal design thinking: reflections on the evolution of a paradigm and ideas for the new incommensurable 295 Philip Ely Index

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Book SynopsisIf Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to study what service design is and could be.Exploring the contours and foundations of the field, this innovative book redefines the material and opens with an investigation of how service has been understood as a material in design. With insights from expert practitioners in the field, chapters then examine a vast library of materials, including social structures, touch-points, thinking, culture, time, organisations, conversations, data, human bodies and more. Making sense of this material mix, the book delves into the material of the immaterial and displays the diversified and expansive field of service design today. In doing so, it forms a starting point to go beyond reductionist ideas of the material-immaterial dichotomy and makes room for new constructivist perspectives.Contributing to the development of education within service design, this insightful book will be invaluable for practitioners and course leaders looking to navigate a new path to service design. Founded in design as a knowledge intensive practice, it will also be transformative for the research of students and scholars of marketing, service design, design theory, and innovation studies.Trade Review‘Fundamentally, designers should understand the materials with which they work, how they fit together and interact. The Materials of Service Design is at once rigorous, readable and practically applicable. It is essential reading for anyone working in the field, valuable to practitioners and academics alike.’ -- Andy Polaine, Design Leadership Coach‘Finally demystified, with rigor and clarity! This book offers the most crystalized and designerly understanding of the persistent question around Service Design, “what to design with and for”. This book will redefine what you think you know about Service Design and bring new dimensions to disciplinary and professional identities and educational visions of Service Design. A must-read for anyone who wishes to do Service Design rightly.’ -- Jung Joo Lee, National University of SingaporeTable of ContentsContents: Preface ix Prologue: defining material xiii Part 1 Introduction: something made the object of study 1 The move away from matter in art and design 2 The core of design is in the making 3 Representations in service design 4 Service as material 5 Cultural bodies empowered to perform services: a critical perspective Part 2 The constituents of which something is composed 1 Introduction to a library of materials 2 Social structures 3 Touch-points as a material 4 Thinking: an underexplored service design material 5 Culture as a material Interlude 1: Materiality in design from a practitioner perspective: interview with Markus Edgar Hormeß, Adam Lawrence and Marc Stickdorn (26 April 2022) 6 Time, timing, time-ing 7 Organisations as material 8 Conversations as a service design material 9 Ritual: meaningful material for service design 10 Certainty and its artefacts Interlude 2: Expertise as material of service design: interview with Lavrans Løvlie (2 December 2021) 11 Collaborations 12 Behaviour as service design material 13 Experience as a material 14 Data matter: as data become matter, design matters 15 Clay: a tangible catalyst Interlude 3: Data as material of services 16 Human bodies 17 Sound 18 The service offering as a material 19 Policy, governance Part 3 Qualities by which something may be categorised 1 Making sense of a material mix 2 Categorisation of materials as a way of understanding their characteristics 3 Addressing the material mix: service as hypermaterial 4 Layered materials and layered materiality 5 A move towards a framework for materials Part 4 A performer’s repertoire (the service designer’s material) 1 Aesthetics in service design 2 Service phantasms 3 Service and design as bricolage and rhizomes 4 Returning to the foundational question Index

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Book SynopsisHow are digital technologies changing the creation of new ventures? What are the critical skills for entrepreneurs in the digital age? How does digitalization change product design and communication with customers? How can small businesses in non-digital industries overcome the digital divide? This book helps answer these questions through real-world case studies and lessons learnt from the perspectives of real entrepreneurs in various industries, countries and types of business. Each case has abundant materials to support learning and reflection, including: discussion questions and assignments to stretch students decision-making simulations rich and detailed teaching notes to help enliven your teaching. Highlighting how entrepreneurship is changing in the digital age, this book will be an excellent resource for teachers and students of entrepreneurship, innovation management, new venture creation, marketing and strategy. Trade Review‘This book highlights the diversity and dynamism of digital entrepreneurship. Through case studies drawn from multiple industries and different countries, including the Global South, readers are introduced to the challenges and opportunities associated with digital technologies. These are varied, as are the tools that the book provides to help readers understand how the cases developed. Through combining the cases and tools, what emerges is a rich set of insights into digital entrepreneurship, enabling readers to develop their analytical skills and further their understanding of this area.’ -- Jason Whalley, University of Northumbria, UK‘Digital entrepreneurship has such a broad scope that it is sometimes difficult to discern what is being talked about when we hear this term. The present collection brings together a series of concrete case studies that delve into the details of what digital entrepreneurship means in practice and in specific contexts. This collection provides a valuable resource to entrepreneurship educators that want to provide their students with tangible and well-researched accounts from the real-world trenches of digital entrepreneurship.’ -- Mohammad Keyhani, University of Calgary, CanadaTable of ContentsContents: Introduction to Cases on Digital Entrepreneurship: digital entrepreneurship as digital transformation xvii Luca Iandoli and Carmine Gibaldi 1 What do my customers really want? Pivoting digital technology and business models in emergency response management 1 Cesar Bandera and Katia Passerini 2 The dark side of a student online startup 11 Michael Dominik 3 E-Bro APS: opportunities and challenges for digital social entrepreneurs 24 Ada Scupola 4 The role of digital technologies in the development of the Shape Stretch body stretching bar: a case study in product innovation and management resources 35 John DiMarco 5 Agroads case: technological solutions for the agricultural sector 45 Rubén A. Ascúa, Andrea Minetti and José A. Borello 6 Leveraging collaboration between academic research and SMEs to support digital transformation in the agri-food Italian industry: the case of Santomiele 58 Roberto Parente, Rosangela Feola and Ricky Celenta 7 Bringing the traditional farm into the digital era: entrepreneurship with digitalization and diversification 75 Anna Sörensson and Maria Bogren 8 Escaping the “tortoise shell paradox”: digitalization and servitization in the green building construction industry – the case of Marlegno 90 Davide Gamba, Tommaso Minola and Matteo Kalchschmidt 9 The case of Dodo Pizza: how a Russian pizza making startup transformed itself into a thriving digital company 102 Dmitry Katalevsky 10 Digital entrepreneurship for influencer marketing: the case of Buzzoole 116 Gianluca Elia, Alessandro Margherita, Pasquale Del Vecchio, Giustina Secundo and Marco Valerio Izzo 11 Between agility and growth: (re-)designing the IT landscape of a digital gazelle in the online marketing industry 130 Nils J. Tschoppe, Jan K. Tänzler and Paul Drews 12 Lenali, the first audio social media: the Malian app empowering small-business owners 145 Katia Richomme-Huet and Odile De Saint Julien Chapter 1: teaching notes 160 Cesar Bandera and Katia Passerini Chapter 2: teaching notes 165 Michael Dominik Chapter 3: teaching notes 173 Ada Scupola Chapter 4: teaching notes 180 John DiMarco Chapter 5: teaching notes 184 Rubén A. Ascúa, Andrea Minetti and José A. Borello Chapter 6: teaching notes 190 Roberto Parente, Rosangela Feola and Ricky Celenta Chapter 7: teaching notes 201 Anna Sörensson and Maria Bogren Chapter 8: teaching notes 205 Anna Sörensson and Maria Bogren Chapter 9: teaching notes 214 Dmitry Katalevsky Chapter 10: teaching notes 225 Gianluca Elia, Alessandro Margherita, Pasquale Del Vecchio, Giustina Secundo and Marco Valerio Izzo Chapter 11: teaching notes 230 Nils J. Tschoppe, Jan K. Tänzler and Paul Drews Chapter 12: teaching notes 238 Katia Richomme-Huet and Odile De Saint Julien index

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Book SynopsisWhile much has been written about the U.S. Small Business Innovation Research (SBIR) program from both an institutional and a policy perspective, there remains a conspicuous void of general information about firms and research projects that are funded through the program. Providing a multi-dimensional picture of such firms and their projects, this incisive book is designed to help the reader understand in more depth the social benefits associated with the SBIR program.Albert N. Link and Martijn van Hasselt discuss the U.S. SBIR program from an institutional, empirical, and policy perspective, examining the policy transfer of the program to other countries, the transfer of technical knowledge through patents and scientific publications, and the technology transfer of commercialised research outputs. Exploring new program and project relationships, the book could serve as a springboard for future in-depth analyses about the SBIR program and its impact on economic and social matters.Forward-thinking in approach, Small Firms and U.S. Technology Policy provides a roadmap for future academic and policy research into the SBIR program, making it a valuable read for scholars and students of business and management studies. U.S. and international policymakers and business owners will also benefit from its discerning look into the SBIR program.Trade Review‘Link and van Hasselt provide novel and original insights on the U.S. Small Business Innovation Research Program. They meticulously and rigorously consider and combine institutional, empirical and policy perspectives. Link and van Hasselt’s unique focus on the social benefits enables a wider empirical investigation of the SBIR programme in the context of wider U.S. technology policy. Moreover, their consideration and focus on failed projects and the unanticipated consequences provide novel and important insights that have relevance to scholars and policymakers. This is a must-have book for policymakers and other stakeholders that are involved in SBIR programmes in the U.S. and other countries. For scholars, Link and van Hasselt's book is a seminal contribution that exemplifies all the hallmarks of novel, original and grounding-breaking scholarship. They outline future research avenues that scholars can build upon and take inspiration from in furthering this important research and policy agenda.’ -- James Cunningham, Newcastle University, UK‘Albert Link and Martijn van Hasselt have written an instant classic - the definitive analysis of the noted Small Business Innovation Research Program. Few U.S. hard tech start-ups scale up without trying for SBIR funding - it has become a key tool for U.S. tech entrepreneurship and has now been replicated in nine other nations. This new book does the long-needed analysis to tell us how the program works best, and how successful companies that use it make it work for them. For anyone interested in U.S. technology policy, it is a must read.’ -- William B. Bonvillian, Massachusetts Institute of Technology, US‘In an era where public policy is increasingly politicized and decisive, this important new book sheds pathbreaking light on how evidence-based analysis can provide a neutral scientific-based assessment of technology policy. The careful findings make it clear how and why technology policy can unleash the innovative potential of not just small firms but an entire society and economy.’ -- David B. Audretsch, Indiana University, US‘The SBIR program has been a cornerstone of U.S. innovation policy since the early 1980s. It has been widely copied outside the country. This book provides an authoritative look at the history, politics, and economics of this important program that has supported an amazing roster of technology-intensive companies in this country. A must read for students of knowledge entrepreneurship.’ -- Nicholas Vonortas, The George Washington University, USTable of ContentsContents: PART I SBIR PROGRAM: INSTITUTIONAL PERSPECTIVES 1. Introduction to Small Firms and U.S. Technology Policy 2. Legislative history of the SBIR program 3. The SBIR program: an element of U.S. technology policy PART II SBIR PROGRAM: EMPIRICAL PERSPECTIVES 4. SBIR databases and empirical studies of the SBIR program 5. Demographics of SBIR awardees 6. Productive capital 7. When research fails 8. University collaborators on SBIR projects 9. Knowledge production functions 10. Financial stakeholders in SBIR projects 11. Market for SBIR developed technologies PART III SBIR PROGRAM: POLICY PERSPECTIVES 12. Unanticipated consequences 13. A counterfactual analysis 14. Concluding remarks References Index

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Book SynopsisEntrepreneurship and Economic Development addresses the importance of business creation, which is endemic in subsistence indigenous cultures, widespread in developing economies, and a critical feature of adaptation in the most advanced economies. The author offers systematic comparisons of six stages of economic development which provide information about the adjustments in the economic and social context affecting participation in business creation, the sectors where activities occur, and the nature of the contributions to economic growth and adaptation.Implications for public policy varies for countries at different stages of development. The book includes an introduction to harmonized data developed over the past two decades while avoiding technical complexity. Descriptions are based on representative samples of business creation with an emphasis on grassroots business creation in countries during all stages of economic development.Entrepreneurship, economic development and public policy scholars and faculty as well as policy analysts focusing on economic development will benefit from the breadth of knowledge included in this exploration of business creation.Trade Review‘Reynolds knows more about entrepreneurs and entrepreneurship than any person alive. This book is a much needed analysis of the global economic impact of entrepreneurship. It is essential reading for anyone who wants to understand the role of entrepreneurs in wealth creation.’ -- Derek Lidow, Princeton University, USTable of ContentsContents: Preface 1. Business creation: A global phenomenon 2. Economic development: Structures and values 3. Subsistence economies: Specialization and survival 4. Agricultural economies: Exiting farming 5. Agricultural-Industrial economies: Industry and service 6. Service-Industrial economies: Education and opportunity 7. Progressive Service-Industrial economies: Values and knowledge based 8. Knowledge-Service economies: Expertise and fulfilment 9. Transitions: Continuity and adaptation 10. Overview and implications A Global Entrepreneurship Monitor program B Economic development: Cross-stage descriptions References Index

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Book SynopsisWhen it comes to international operations of entrepreneurial ventures, more clarification is needed to explore how, why, and under what conditions Small and Mid-size Enterprises (SME’s) decide to take the risk of expanding internationally. This collection of studies presents an understanding of the processes, methods, and approaches towards decision-making in international entrepreneurship. Decision-Making in International Entrepreneurship provides comprehensive insight into what drives small and medium firms to internationalize entrepreneurially. Stressing multidisciplinary methods that support entrepreneurs in their internationalisation decision, the chapters analyse a broad range of statistical methods – regressions, panel data, structural equational modelling – as well as decision-making and optimisation models in both certain and uncertain circumstances. Decision-Making in International Entrepreneurship is essential reading for researchers, scholars, and practitioners looking to synthesise the process of decision-making towards exploiting entrepreneurial opportunities across national borders.Table of ContentsChapter 1. Social Media Usage and Entrepreneurial Opportunity Recognition among Internationalising SMEs; Emmanuel Kusi Appiah Chapter 2. The Perceived ‘Double Disadvantage’ of Gender and Ethnicity: A Capabilities Perspective of Rapidly Internationalising Female Immigrant Entrepreneurs in the UK; Shiv Chaudhry, Dave Crick, and James M. Crick Chapter 3. Decision to Start a New Venture: A Cross-National Study of Social Benefit Systems and Fear of Failure; Kaveh Moghaddam, Thomas Weber, and Amirhossein Maleki Chapter 4. When the Family Travels Abroad. Decision-Making and Practices of International Expansion of a Swiss Family Business in the XIX Century; Giuseppe De Luca and Matteo Landoni Chapter 5. Innovative Decision-Making and Ambiguity: Women Entrepreneurs Exploring Internationalisation Opportunities; Sundas Hussain, Safiya Mukhtar Alshibani, and Amir Daneshvar Chapter 6. Decision-Making in Scaling up Internationalised Start-ups; Faezeh Hanifzadeh, Kambiz Talebi, and Parisa Rasoulian Chapter 7. Entrepreneurial Decision-making and the Hunt for the “Right” Internationalisation Strategy with a State-owned Enterprise; Irina Nikolskaja Roddvik, Birgit Leick, and Runar Gundersen Chapter 8. Unveiling Factors Propelling Start-ups towards Entrepreneurial Internationalisation: A fuzzy Multi-layer Decision-making Approach; Fatemeh Yaftiyan, Marziyeh Rassaf, Mohammadjafar Nikimaleki Borchalouei, and Hamide Ghahremani Chapter 9. Challenges of Footwear Business Internationalisation in Emerging Economies: A Multilayer Sustainable Decision-Making Approach; Babak Zamani Chapter 10. International Entrepreneurship Opportunity Recognition and Prioritisation in the Industrial Sector of Kish Free Zone: A Multi-layer Decision-making Approach; Hasan Boudlaie, Mohammad Hosein Kenarroodi, Razieh Sadraei, and Vahid Jafari-Sadeghi Chapter 11. Prioritising SMEs Internationalisation Practices Considering Their Various Interrelating Barriers: A Sustainability and Resiliency Approach; Ali Zamani Babgohari, Danial Esmaelnezhad, and Mohammadreza Taghizadeh-Yazdi Chapter 12. Toward the Analysis of Industrial Symbiosis Enablers in Small and Medium Enterprises: A Hesitant Fuzzy Approach; Seyyed Mohammadreza Ayazi, Ali Zamani Babgohari, and Mohammadreza Taghizadeh-Yazdi Chapter 13. Employees Should Care: A Hybrid Study of the Internationalisation Destructive Impacts on SMEs’ Human Resources in an Emerging Economy through Multi-Layer Decision Making Model-Psychological Solutions; AliAsghar Abbassi Kamardi and Sina Sarmadi Chapter 14. Investigating the Sustainable Aspect of Food Supply Chain and its Effect on International Entrepreneurship: An Experimental Study in the Free Economic Zone of Mazandaran; Vida Khaledi, Badrosadat Hashemipour, and Sepehr Gheiratmand Chapter 15. Sustainability in the Civil Aviation Industry supply chain based on Attracting International Entrepreneurs: A Case Study of a Civil Aviation Company in Iran; Badrosadat Hashemipour and Sayed-Shakoor Shahidi Chapter 16. How Does Owners' Personality Impact Business Internationalisation in Family SMEs?; Elaheh Heydari, Mojtaba Rezaei, Marco Pironti, and Federico Chmet

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Book SynopsisThe important yet contradictory role of innovation in society calls for a philosophy of innovation. Critically exploring innovation in relation to values, the economy and social change, Rafael Ziegler proposes a collaborative theory and practice of innovation that aims to liberate possibilities for our common futures. Following cues from the arts and drawing on the innovation literature across the social sciences, this book exposes pro-innovation bias and the gospel of disruptive change. Not only entrepreneurs but also civic networks and tinkerers are discussed as sources of innovation, and social change as a balancing act of innovation, exnovation and restoration. The discussion of capabilitarian, communitarian, liberal, republican and socialist ideas of justice and innovation leads Ziegler to a transformative proposal: 'enough innovation' based on enough for all and with respect for all. This is a thought-provoking read for scholars working on sustainability-transformation, democratic, responsible and social innovation, and philosophy of economics.Trade Review‘Ziegler makes a brilliant contribution to the investigation of some of the most urgent ethical issues of the twenty-first century.’ -- Michel Bourban, Prometheus: Critical Studies in Innovation‘I have found Ziegler’s Innovation, ethics and our common futures a very inspirational book. It opens up new ways for engaging with one of the most pressing challenges of our times and offers bold new ideas, which give fresh impetus to the discourse on innovation. I highly recommend reading the book for anyone interested in the philosophy of innovation and sustainability.’ -- Job Timmermans, Philosophy of Management‘Innovation, Ethics and Our Common Future provides a timely contribution to the critical reflection of the role of innovation in the light of the unsustainability of modern-day (western) societies.’ -- Rick Hölsgens, NOvation'Innovations presume to be improvements, but such presumptions are essentially contested. As Ziegler shows, such contest has deep roots in ethics. Ziegler's book for the first time connects studies on social innovations with reflections from ethical theories. It analyses evaluative perspectives which determine what counts as innovation. I see Ziegler's approach as a groundbreaking paradigm shift in the theory of innovation. It fulfills the idea that books on innovations should be innovative in themselves.' --Konrad Ott, Kiel University, GermanyTable of ContentsContents: 1. Introduction to innovation and ethics – a collaborative philosophy 2. Varieties of innovation – business, grassroots and democratic 3. Fair enough? – justice and innovation from a liberal-egalitarian perspective 4. Collaborative pluralism – community and capability 5. Innovation, domination and emancipation 6. Enough innovation References Index

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Book SynopsisDigital innovations influence every aspect of our lives in this increasingly technological world. Firms that pursue digital innovations must think carefully about how digital technologies shape the nature, process and outcomes of innovation as well as the long- and short-term social, economic and cultural consequences of their offerings. The Handbook contributes to building a transdisciplinary understanding of digital innovation by bringing together a diverse set of leading scholars from business, engineering, economics, science and public policy. Their distinct perspectives advance ideas and principles intended to set the agenda for future research on digital innovation in ways that inform not only firm-level strategies and practices but policy decisions and science-focused investments as well. The first of its kind, this Handbook provides scope and depth for scholars interested in information systems and digital technologies, innovation and entrepreneurship, strategy, and digital platforms and ecosystems. In addition, it is informative and enlightening to scholars and practitioners interested in the impact of digital technologies on organizations and the broader society. Contributors include: A. Aaltonen, C. Alaimo, E. Autio, N. Berente, C. Bubel, P.N. Courant, J. Cutcher-Gershenfeld, E.L. Echeverri-Carroll, A. Gawer, T.L. Griffith, V. Grover, J. Grudin, O. Henfridsson, S.L. Jarvenpaa, J. Kallinikos, M.J. Kim, J.L. King, R.J. Kulathinal, S. Kumar, K.A. Loparo, K. Lyytinen, A. Majchrzak, A. Malhotra, M.L. Markus, S. Nambisan, W. Nan, J.V. Nickerson, A. Pedraza-Avella, L.W. Rogowski, S. Seidel, L.D.W. Thomas, C. Velu, Y. Yoo, X. ZhangTrade Review'The revolution in digital technologies has fueled unprecedented levels and forms of innovation spanning individuals, firms, industries, and disciplines. Satish Nambisan, Kalle Lyytinen and Youngjin Yoo call for the first transdisciplinary approach to understanding this phenomenon. This collection of cumulative knowledge and the rare opportunity for novel connections stemming from this are vitally important in order to move forward scholarly and practitioner perspectives on digital innovation.' --Mike Fisher, Chief Technology Officer at Etsy, USTable of ContentsContents: Section 1: Introduction Chapter 1: Digital Innovation: Towards a Transdisciplinary Perspective (Nambisan, Lyytinen, Yoo) Section 2: Foundations of Digital Innovation Introduction to Section 2 (Joel Cutcher-Gershenfeld) Chapter 2: The New Wave of Digital Innovation: The Need for a Theory of Sociotechnical Self-Orchestration (Majchrzak & Griffith) Chapter 3: Digital Innovation and Entrepreneurship in and around Institutional Voids: The Case of Fundación Cardiovascular (FCV) in Colombia (Jarvenpaa, Echeverri-Carroll, Pedraza) Chapter 4: Theorizing the Connections between Digital Innovations and Societal Transformation: Learning from the Case of M-Pesa in Kenya (Markus & Nan) Chapter 5: Agile Development as the Root Metaphor for Strategy in Digital Innovation (Berente) Section 3: Digital Platforms, Ecosystems and Entrepreneurship Introduction to Section 3 (Annabelle Gawer) Chapter 6: Value co-creation in ecosystems: Insights and research promise from three disciplinary perspectives (Autio & Thomas) Chapter 7: Remixing Systems: Collective design through modification (Nickerson) Chapter 8: Scaling Digital Enterprises (Henfridsson) Section 4: Digital Innovation, Business Models and Value Creation Introduction to Section 4 (Varun Grover) Chapter 9: Data and Value (Alaimo, Kallinikos, Aaltonen) Chapter 10: Business Model Cohesiveness Scorecard: Implications of Digitization for Business Model Innovation (Velu) Chapter 11: Automate, Informate, and Generate: Affordance Primitives of Smart Devices and the Internet of Things (Seidel & Berente) Section 5: Digital Innovation and Future of Work Introduction to Section 5 (Paul Courant) Chapter 12: Prolegomena on Digital Innovation and Jobs (King & Grudin) Chapter 13: Making the One-Sided Gig Economy Really Two-Sided: Implications for Future of Work (Malhotra) Section 6: Digital Innovation and Application Domains Introduction to Section 6 (Ken Loparo) Chapter 14: The bits and bytes of biology: Digitalization fuels an emerging generative platform for biological innovation (Kulathinal, Yoo, Kumar) Chapter 15: Innovations in Micro-robotics and their Implications in a Digital World (Rogowski, Bubel, Zhang, Kim) Section 7: Conclusion Chapter 16: A Transdisciplinary Research Agenda for Digital Innovation: Key Themes and Directions for Future Research (Lyytinen, Nambisan, Yoo) Index

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Book SynopsisWith an interdisciplinary approach, this book elaborates and discusses the strategic, regulatory and economic scenario that the sponsorship of a European Digital Single Market has been generating for small- and medium-sized companies (SMEs). Encompassing expert innovative analysis of the regulatory framework, economic dynamics and organizational processes, SMEs in the Digital Era highlights the effects that these have and the complex process through which SMEs can enter and successfully compete in the digital market. With contributions from international scholars, this insightful book takes a deep dive into the current most relevant debates taking place in management, economics and law using original evidence from a variety of fields and countries. Chapters offer a fresh look at the new policies and regulatory tools required to meet the challenges of digitalization, reflecting on the effects on employment, competition and organizational processes, and how imbalances can impact the future of the technological revolution. Providing insights into the most advanced and recent research on digital markets, this will be an excellent resource for academics, practitioners, managers and policymakers in fields ranging from organization theory and organizational behaviour to strategy and economic analysis as well as economics and business law.Trade Review‘The necessary digitalization of small- and medium-sized companies in the single digital market of the EU leads them into a risky and disruptive interaction with the internet giants and widens the wage gap between the high and the low skilled. This highly recommended and pioneering book provides comprehensive insights into these and related issues, and the legal and economic policy responses in the European Union.’ -- Hans-Bernd Schäfer, Bucerius Law School, Germany‘The digital revolution is transforming economic and social relationships at a furious pace, creating exciting new opportunities but, of course, ubiquitous challenges. The potential for SMEs to be a vibrant source of growth and innovation is clear, and yet they are ostensibly falling short in the process. This excellent book offers insights as to the impact of the digital revolution on SMEs as well as means for them to discover their potential in a truly integrated European economy.’ -- – Michael G. Plummer, Johns Hopkins University SAIS Europe, ItalyTable of ContentsContents: Introduction: opportunities and challenges of the digital single market 1 Emanuela Carbonara and Maria Rita Tagliaventi PART I THE EVOLUTION OF ORGANIZATIONS IN THE DIGITAL ERA 1 Business models and organizational choices for SMEs in the digital single market 24 Giacomo Carli, Jeanette Hartley, and Maria Rita Tagliaventi 2 Digital technologies and female-led small and medium-sized enterprises: a possible new growth area 45 Luisa De Vita 3 Digital transformation of SMEs in agriculture 65 Nicoleta Darra, Aikaterini Kasimati, Michael Koutsiaras, Vasilis Psiroukis, and Spyros Fountas 4 Beyond the myths of digitalization: labor, space, and ecology in the digital age 84 Marco Marrone, Gianmarco Peterlongo, and Giorgio Pirina PART II AN ECONOMIC VIEWPOINT: ARTIFICIAL INTELLIGENCE, PLATFORMS, AND ECONOMIC POLICIES 5 Artificial Intelligence and robots: a threat or an opportunity for SMEs and entrepreneurship? 104 Emanuela Carbonara and Enrico Santarelli 6 Small-firm acquisitions, merger control, and digital markets: the Meta/Kustomer case 122 Giuseppina Gianfreda and Luisa Scorciarini Coppola 7 Digital platforms, multi-sided markets, and the anticommon problem 139 Matteo Alvisi 8 Tax challenges in the digital era 157 Alice Guerra PART III REGULATING DIGITALIZATION: THE EU APPROACH 9 Digital innovation in the legal framework of SMEs 176 Maria Alessandra Stefanelli 10 The disintermediation of small and medium-sized enterprises’ financing sources in the digital era 192 Beatrice Bertarini 11 The logistics industry in the digital era: problems and opportunities for the SMEs of the transport sector 208 Stefano Zunarelli 12 Simplifying the formation of companies in light of Digitalization Directive 2019/1151: an analysis of benefits and risks 224 Umberto Michele Carbonara Conclusions: digital technologies, organizational processes and enterprises: opportunities or challenges? 243 Emanuela Carbonara and Maria Rita Tagliaventi Index 251

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.Focussing on radical and breakthrough innovation, Joe Tidd provides a crucial insight into over 50 years of research and experience, and illustrates how the pioneering work on innovation dynamics can offer a deeper understanding of radical innovation to inform future research, policy and practice. The book also identifies the distinct sources, organization, processes and outcomes of radical innovation, in contrast to conventional incremental business and management approaches. Key Features: draws upon a distinct interdisciplinary body of knowledge on radical innovation illustrates conceptual models and practical methods to better understand and manage radical innovation goes beyond business school incremental approaches to innovation, such as marketing and design-thinking provides an argument for an iterative coupling process, between knowledge-push and demand-pull challenges and opportunities The practical approach in this Advanced Introduction will provide an excellent resource for scholars and researchers in innovation management and policy, as well as managers responsible for creating, resourcing and managing radical innovations.Trade Review‘Professor Tidd does it again! The innovation guru of decades gifts us another timeless volume exploring radical innovation. A must read for professionals and academicians. The key to unlocking radical innovation is presented to us in such a meticulous way that the book will be a guide for many dealing with radical innovations during these most challenging times.’ -- Tugrul U. Daim, Portland State University, US‘Many talk about radical innovation without knowing what exactly is. This book sheds new light on the topic, supporting an in-depth understanding of sources, opportunities, and practices underpinning radical innovation within organizations, as a critical factor for both scholars and practitioners to lead the change in the contemporary landscape. In doing so, major future challenges and opportunities can be addressed, such as climate change, technology transitions, servicification, and emerging standards. A must read.’ -- Stefano Denicolai, University of Pavia, Italy‘In this very engaging book, Joe Tidd tackles the exciting theme of radical innovation management. His approach provides a deep dive drawing on more than fifty years of experience in the field. With his eclectic range of viewpoints, Tidd provides a methodology for promoting and managing radical innovation . I’m convinced that no author has done more to advance our understanding about the intellectual progression in this context than Joe Tidd has with this book. A must-read for R&D managers and academics.’ -- Peter Augsdörfer, Technische Hochschule Ingolstadt, Germany‘This is a highly relevant read on the way radical innovation projects need to be resourced, organized, and managed. The author is a distinguished expert on innovation management and provides many useful insights for driving radical innovation success, such as the effectiveness of tools used for product development and of the benefits and challenges of open innovation.’ -- Fiona Schweitzer, Grenoble Ecole de Management, France‘Delivering radical innovation remains a challenge and Professor Tidd’s insights can dramatically improve the effectiveness of innovation management practices to deliver breakthroughs.’ -- Ben Thuriaux-Alemán, Partner, Global Innovation Excellence Lead, Technology Management Practice, Arthur D. Little, London, UK

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.Focussing on radical and breakthrough innovation, Joe Tidd provides a crucial insight into over 50 years of research and experience, and illustrates how the pioneering work on innovation dynamics can offer a deeper understanding of radical innovation to inform future research, policy and practice. The book also identifies the distinct sources, organization, processes and outcomes of radical innovation, in contrast to conventional incremental business and management approaches. Key Features: draws upon a distinct interdisciplinary body of knowledge on radical innovation illustrates conceptual models and practical methods to better understand and manage radical innovation goes beyond business school incremental approaches to innovation, such as marketing and design-thinking provides an argument for an iterative coupling process, between knowledge-push and demand-pull challenges and opportunities The practical approach in this Advanced Introduction will provide an excellent resource for scholars and researchers in innovation management and policy, as well as managers responsible for creating, resourcing and managing radical innovations.Trade Review‘Professor Tidd does it again! The innovation guru of decades gifts us another timeless volume exploring radical innovation. A must read for professionals and academicians. The key to unlocking radical innovation is presented to us in such a meticulous way that the book will be a guide for many dealing with radical innovations during these most challenging times.’ -- Tugrul U. Daim, Portland State University, US‘Many talk about radical innovation without knowing what exactly is. This book sheds new light on the topic, supporting an in-depth understanding of sources, opportunities, and practices underpinning radical innovation within organizations, as a critical factor for both scholars and practitioners to lead the change in the contemporary landscape. In doing so, major future challenges and opportunities can be addressed, such as climate change, technology transitions, servicification, and emerging standards. A must read.’ -- Stefano Denicolai, University of Pavia, Italy‘In this very engaging book, Joe Tidd tackles the exciting theme of radical innovation management. His approach provides a deep dive drawing on more than fifty years of experience in the field. With his eclectic range of viewpoints, Tidd provides a methodology for promoting and managing radical innovation . I’m convinced that no author has done more to advance our understanding about the intellectual progression in this context than Joe Tidd has with this book. A must-read for R&D managers and academics.’ -- Peter Augsdörfer, Technische Hochschule Ingolstadt, Germany‘This is a highly relevant read on the way radical innovation projects need to be resourced, organized, and managed. The author is a distinguished expert on innovation management and provides many useful insights for driving radical innovation success, such as the effectiveness of tools used for product development and of the benefits and challenges of open innovation.’ -- Fiona Schweitzer, Grenoble Ecole de Management, France‘Delivering radical innovation remains a challenge and Professor Tidd’s insights can dramatically improve the effectiveness of innovation management practices to deliver breakthroughs.’ -- Ben Thuriaux-Alemán, Partner, Global Innovation Excellence Lead, Technology Management Practice, Arthur D. Little, London, UK

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurement, using both traditional and new measures. The authors address pertinent questions such as: What is innovation in services and how is it conceptualized? How is it measured? How is it organized and managed within both service and non-service firms? Key Features: Identifies potential challenges and outlines the future of research Reflects on the rise of innovation networks in the field of services Provides a comprehensive review of advances in the field of service innovation over the last 30 years Illustrates via in-depth discussions the progress, and the gaps to be filled, in the measurement of service innovation This insightful book will be a useful introduction for both undergraduate and graduate teaching of organisational innovation, economics of innovation and services. It will also be a valuablel resource for researchers and business and policy practitioners in the field of service innovation.Trade Review‘Written by some of the most prominent researchers in the field, this book provides a profound and up-to-date introduction to innovation in services. The book relates the topic to both innovation and service science traditions. Academics, students and other scholars interested in either tradition can benefit from it. The book is useful in discerning the complexity of service innovation.’ -- Jon Sundbo, Roskilde University, Denmark‘This Advanced Introduction sets out to organise and review a disparate and multidisciplinary body of work. It considers research resulting from the explosion of interest in service innovation (together with closely related topics). The authors are extremely well-qualified for this challenging task. They have extensive experience in pioneering and advancing such research and have a deep knowledge of Francophone and other studies, that often highlight issues neglected in much Anglo-American work. On top of that, they can write concisely and lucidly.They helpfully outline a number of major approaches to service innovation in an insightful fashion. This framework is used to re-examine familiar issues and to suggest ways of addressing emerging issues. The authors highlight gaps in the literature, where it has paid insufficient attention to certain approaches or neglected to address promising or problematic developments. While primarily aimed at researchers and service scholars, this readable and unpretentious book has much to offer both managers and public service professionals. Service innovation was at one time regarded as a Cinderella field; this milestone overview suggests that this field is reaching maturity. Furthermore, it is yielding a bountiful harvest, and this nook provides much food for thought and development of new perspectives.’ -- Ian Miles, University of Manchester, UK‘Services and service innovations are already the economic backbone in many countries in terms of value creation and competitive advantage. How service research can contribute to value creation becomes clear in the new Advanced Introduction to Service Innovation. The book provides an impressive overview of research results and practices from leading scholars and will be a very inspiring read.’ -- Bo Edvardsson, Karlstad University, SwedenTable of ContentsContents: 1 Introduction to Service Innovation 2 Defining and conceptualizing Innovation in Services 3 Measuring Innovation in Services 4 Service Industrialization and Linear Models for Innovation in Services 5 Practice-based, Interactive, and Open Models for Innovation in Services 6 Networking for Innovation in Services 7 Service innovation in non-service organizations 8 Conclusion to Service Innovation References Index

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurement, using both traditional and new measures. The authors address pertinent questions such as: What is innovation in services and how is it conceptualized? How is it measured? How is it organized and managed within both service and non-service firms? Key Features: Identifies potential challenges and outlines the future of research Reflects on the rise of innovation networks in the field of services Provides a comprehensive review of advances in the field of service innovation over the last 30 years Illustrates via in-depth discussions the progress, and the gaps to be filled, in the measurement of service innovation This insightful book will be a useful introduction for both undergraduate and graduate teaching of organisational innovation, economics of innovation and services. It will also be a valuablel resource for researchers and business and policy practitioners in the field of service innovation.Trade Review‘Written by some of the most prominent researchers in the field, this book provides a profound and up-to-date introduction to innovation in services. The book relates the topic to both innovation and service science traditions. Academics, students and other scholars interested in either tradition can benefit from it. The book is useful in discerning the complexity of service innovation.’ -- Jon Sundbo, Roskilde University, Denmark‘This Advanced Introduction sets out to organise and review a disparate and multidisciplinary body of work. It considers research resulting from the explosion of interest in service innovation (together with closely related topics). The authors are extremely well-qualified for this challenging task. They have extensive experience in pioneering and advancing such research and have a deep knowledge of Francophone and other studies, that often highlight issues neglected in much Anglo-American work. On top of that, they can write concisely and lucidly.They helpfully outline a number of major approaches to service innovation in an insightful fashion. This framework is used to re-examine familiar issues and to suggest ways of addressing emerging issues. The authors highlight gaps in the literature, where it has paid insufficient attention to certain approaches or neglected to address promising or problematic developments. While primarily aimed at researchers and service scholars, this readable and unpretentious book has much to offer both managers and public service professionals. Service innovation was at one time regarded as a Cinderella field; this milestone overview suggests that this field is reaching maturity. Furthermore, it is yielding a bountiful harvest, and this nook provides much food for thought and development of new perspectives.’ -- Ian Miles, University of Manchester, UK‘Services and service innovations are already the economic backbone in many countries in terms of value creation and competitive advantage. How service research can contribute to value creation becomes clear in the new Advanced Introduction to Service Innovation. The book provides an impressive overview of research results and practices from leading scholars and will be a very inspiring read.’ -- Bo Edvardsson, Karlstad University, SwedenTable of ContentsContents: 1 Introduction to Service Innovation 2 Defining and conceptualizing Innovation in Services 3 Measuring Innovation in Services 4 Service Industrialization and Linear Models for Innovation in Services 5 Practice-based, Interactive, and Open Models for Innovation in Services 6 Networking for Innovation in Services 7 Service innovation in non-service organizations 8 Conclusion to Service Innovation References Index

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Book SynopsisThis timely book takes an insightful look at rethinking innovation and how lessons can be learnt from what is a major turning point in our contemporary societies: the urgent need to reduce the use or consumption of certain substances and technologies due to the dangers they pose to our environments and current way of life. Using theoretical reflection and empirical work in a broad range of sectors including agriculture, food, health, religion, energy, packaging, markets and digital technology, eminent scholars utilise new perspectives to enrich our understanding of innovation processes and how these can be transformed.New Horizons for Innovation Studies provides a deep dive into what our production and consumption processes are, how they could be innovated differently and how those innovations could interrogate social science concepts and in particular science and technology studies. Chapters explore key case studies and topics for innovation studies, such as the reduced use of antibiotics and pesticides, car-free cities, bans on plastic use and decreasing meat consumption. Further, the book challenges both the partial and complete withdrawal of certain substances and technologies that currently sit at the heart of our contemporary lifestyles, and explores the emergence of alternatives as well as the potential resistance, risks and outcomes.This engaging book will provide a thought-provoking read for scholars and graduate students in innovation policy, science and technology studies and public policy.Trade Review‘With social and environmental imperatives for transformation now taken for granted even at the most elite levels of international governance, there could hardly be a more timely and topical subject: the rethinking of innovation to be as much about how to withdraw from technologies as how to grow them. The result is a refreshingly deeply researched, wide-ranging and ambitious collection of accessible chapters both new and old – all highly practical and policy-relevant. This book is essential reading for anyone interested in taking seriously the responsibilities to steer innovation in directions that deliver peace, social justice and ecological flourishing.’ -- Andy Stirling, University of Sussex, UK‘This is a wonderful and timely contribution to innovation studies, and to science, technology and society studies. Everyone in those fields should read it, and profit from it.’ -- Arie Rip, University of Twente, the NetherlandsTable of ContentsContents: Beyond withdrawal, rethinking innovation in society: introductory considerations 1 Frédéric Goulet and Dominique Vinck PART I FRAMEWORKS 1 Withdrawal in the light of a historical analysis of innovation 18 Benoît Godin 2 Governing the discontinuation of large socio-technical systems 29 Pierre-Benoît Joly, Marc Barbier and Bruno Turnheim 3 How do technologies die? Studies of decline in literature on technological change 47 Zahar Koretsky PART II MECHANISMS FOR DETACHMENT 4 Going gluten-free: individual trajectories of avoidance 71 Grégori Akermann and Paul Coeurquetin 5 Reducing plastic use: from problems and solutions to problematisation 88 Gay Hawkins and Anisah Madden 6 Food without animals: substitution and exclusion 106 Sébastien Mouret and Jocelyne Porcher 7 The value of the Negawatt: load-shifting electricity consumption 120 Thomas Reverdy PART III INTENSITY OF DETACHMENT 8 Preventive moderation: vaccine hesitancy and vaccine selection in Quebec, 1960s–1990s 136 Laurence Monnais 9 Strong withdrawal or weak withdrawal? Problematization of pesticides and categorization of their alternatives in Argentina, Brazil and France 153 Frédéric Goulet, Alexis Aulagnier and Matthieu Hubert 10 Reducing antibiotic use in livestock farming 168 Nicolas Fortané, Florence Hellec, Florence Beaugrand, Nathalie Joly, and Mathilde Paul 11 White paper in a greening world: a journey through struggles over substitutes for chlorine bleaching 182 Nicolas Baya-Laffite PART IV DE-INTERMEDIATION AND REAGENCEMENT 12 Breaking with the assumption of centralization: an attempt to set up a peer-to-peer digital network for sharing agricultural data 201 Léa Stiefel and Dominique Vinck 13 Withdrawing as a matter of re-agencing: the case of bulk sales 216 Franck Cochoy, Alexandre Mallard and Cyrus Eugenio PART V RESISTANCE AND LOCKING 14 When industry holds back the withdrawal of an endocrine disruptor 230 Henri Boullier 15 Pharmaceutical markets and drug withdrawals 245 Nils Kessel 16 Uninventing the bomb 258 Donald MacKenzie 17 Aftercare, or doing less with discontinuation niche governance 268 Peter Stegmaier Conclusion: New Horizons for Innovation Studies 289 Frédéric Goulet and Dominique Vinck Index 300

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Book SynopsisCarefully examining the challenges of meeting fast-developing consumer demands and preferences, this enlightening Handbook captures the difficulties involved in providing optimal service experiences. It provides invaluable theoretical guidance while emphasising the evolutionary nature of experience science. With contributions from a diverse range of top international researchers, the Handbook of Experience Science explores fully up-to-date theories within experience studies as applied to tourism, hospitality and leisure. Chapters analyse the progress of recent research ventures, exploring fascinating case studies to further illustrate important concepts such as virtual tourism and slow tourism. Both the important frameworks behind experience science and real-world applications are discussed, providing the reader with a full picture of this rapidly changing subject. This Handbook provides crucial new examinations of experience creation which will be perfect for students researching tourism, hospitality and leisure, international business and innovation. It will additionally be incredibly useful for consumer researchers looking to better understand the complex paradigm behind experience creation.Trade Review‘The ability to provide an enjoyable visitor experience is a fundamental requirement for successful tourism businesses and destinations. This must read handbook encapsulates the latest research in this area and provides readers with valuable insights to the many aspects of the visitor experience that tourism firms and destinations need to provide. The book covers experience theory construction, factors shaping experience creation, and global case studies.’ -- Bruce Prideaux, Prince of Songkla University, Thailand‘Finally, a book about experience science for academics and practitioners. This is a book for students and researchers wishing to understand experience theory, its roots, current status and future research directions. The evidence-based case studies at the end illustrate how experiences in the THL industries are formed, guiding practitioners in how to design experiencescapes for value and well-being. This book made me happy.’Table of ContentsContents: Preface xiii PART I EXPERIENCE THEORY CONSTRUCTION 1 Introduction: Convergence of experience science in tourism, hospitality, and leisure 2 Joseph S. Chen, Nina K. Prebensen and Muzaffer S. Uysal 2 The four mechanisms of the immersion process 12 Olga Gjerald and Veronica Blumenthal 3 Extending the experiencescape: insights from Macao for the Greater Bay Area 24 Zhaoyu Chen 4 Neo-tribe theory and community experience in tourism and leisure 39 Kubra Asan 5 Virtual tourism experiences: exploring the concept and key elements 55 Wenqi Wei and Melissa A. Baker 6 Designing customer experiences: the importance of different types of service encounters 71 Alice Y. Kang and Melissa A. Baker PART II FACTORS SHAPING EXPERIENCE CREATION 7 Using digital technology to expand and intensify tourism experiences 88 Michael Burmester and Nina K. Prebensen 8 Interest regimes as a basis for meaningful tourism and leisure experiences 104 Jon Sundbo 9 Quality of life and tourism experience 116 Jiahui Wang and Muzaffer S. Uysal 10 The influential cultural factor shaping experience design and creation in restricted areas: what archaeology tells visitors 131 Hasan A. Erdogan 11 Cultural encountering as a facilitator for slow tourism experiences: a case in an Amish attraction 146 Ting-Yen Huang, Ruiping Ren and Joseph S. Chen 12 Video game-induced tourism as a pathway for improving the tourist experience 160 Michał Żemła and Mateusz Bielak 13 Development and validation of a consumers’ co-creation participation measure in the event context 173 Mehrnaz Moghaddam, Elsa Kristiansen and Birger Opstad 14 Understanding the appropriation process to co-construct tourism experiences more efficiently 188 Joosje Voordes and Isabelle Frochot PART III CASE STUDIES ON EXPERIENCE FORMATION 15 Promoting LOHAS experiences on a coffee farm 203 You-De Dai, Giun-Ting Yeh, Pi-Lien Yang and Yuan-Chiu Chen 16 Digital marketing practices in tourism: advances in the cultural heritage of China 222 Yang Yang and Han Shen 17 Space tourism: a new frontier of tourism experience 237 Yaozhi Zhang 18 Value creation, innovation, and quality of life in a cultural setting 249 Nina K. Prebensen 19 Customer experience and tourist experience: what do we already know about them? 262 Thouraya G. Labben and Johan Burger 20 Experience science: challenges and research directions 282 Muzaffer S. Uysal, Nina K. Prebensen and Joseph S. Chen Index

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Book SynopsisPresenting cutting-edge research from Europe and beyond, The Role of Ecosystems in Developing Startups examines the diverse triggers of the entrepreneurial process and evaluates the richness of different entrepreneurial ecosystems.Novel approaches and methodologies in the field of startups, small business and entrepreneurship are provided, together with the conceptualisation of ecosystems in the managerial field. The book also demonstrates the importance of context in terms of actors and networks, the complete entrepreneurial journey as a set of complex processes and the role of time and resources supporting new companies. Furthermore, the use of social networks in both the early stages and in strategy execution are investigated as key to the entrepreneurial process and its ultimate success.The book’s up-to-date empirical approach and practical guidance will provide an excellent resource to scholars and researchers in entrepreneurship alongside other business and management topics, practitioners and policy analysts in the field of entrepreneurship and management.Trade Review‘In The Role of Ecosystems in Developing Startups. . . eight chapters guide the reader through different aspects of the entrepreneurial process, including the role of ecosystems in developing startups.‘This collection of works from outstanding academics in the field of small business and entrepreneurship provides a valuable collection of research with interesting theoretical and practical insights into various perspectives on the emerging entrepreneurial process, such as digital transformation, entrepreneurial ecosystems, or family entrepreneurship. A thought-provoking resource for stimulating new research in this area.’ -- Sascha Kraus, Free University of Bozen-Bolzano, Italy‘The Frontiers series offers a selection of the leading-edge research on diverse triggers of the entrepreneurial process. This book, written by a group of researchers from different countries, provides stimulating coverage of important topics in different contexts of startups, entrepreneurial ecosystems, family firms, born globals and hybrid entrepreneurs. It rewards the reader with interesting empirical and theoretical insights about the current state of entrepreneurship research.’ -- Eddy Laveren, University of Antwerp and Antwerp Management School, Belgium, Past President ECSB‘Understanding better the entrepreneurial process is of key importance for entrepreneurship research and practice. This book, written by a group of international scholars, offers new and fresh research perspectives. The contributions highlight the multiple dynamics influencing the entrepreneurial process related to the different types of firms (e.g. family firms, born globals and high-tech firms), operating in different economic environments, ecosystems and support structures. The book transcends both disciplinary and geographic boundaries in developing insight of an important research area.’ -- Ulla Hytti, University of Turku, Finland, President of ECSBTable of ContentsContents: 1 An introduction to The Role of Ecosystems in Developing Startups 1 Pierluigi Rippa, Cyrine Ben-Hafaïedh, Agnieszka Kurczewska, Mario Raffa and Mirela Xheneti PART I DIVERSE TRIGGERS OF THE ENTREPRENEURIAL PROCESS 2 Nascent hi-tech startups and entrepreneurial process duration: the human capital that matters 9 Syed Rizwan Shahid Pirzada 3 The role of family factors in shaping the entrepreneurial intentions of women: a case study of women entrepreneurs from Peshawar, Pakistan 40 Madiha Gohar, Ayesha Abrar and Adeel Tariq 4 The role of corporate governance in the development of strategy execution in family firms 64 Paolo Di Toma 5 Contribution to the study of Born Globals’ reticular dynamic via a socio-material approach: the case of three Moroccan Born Globals 81 Fatima Zahra Kasmaoui, Martine Hlady-Rispal and Abdenbi Louitri PART II THE RICHNESS OF ENTREPRENEURIAL ECOSYSTEMS 6 Entrepreneurial ecosystem’s black box: inter-organizational ties in low-income countries: the case of Morocco and Madagascar 107 Grégory Guéneau, Didier Chabaud and Marie-Christine Chalus-Sauvannet 7 The power of the business incubator managerʼs profile in service offering and startup survival and growth 135 Bernd van der Kwast, Johanna Vanderstraeten and Bram Mondelaers 8 Characterizing hybrid entrepreneurship across generations: the Dutch case 167 Amelia Román and Jesse Blits 9 Digital transformation and CSR practices in artisanal family SMEs: a matter of strategic alignment? The case of Les Bougies de Charroux 188 Sandrine Berger-Douce, Marc-André Vilette and Jalila Elbousserghini Index 212

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Book SynopsisThis prescient book offers a unique combination of the conceptualisations of transformative mission-oriented science, technology and innovation policies, including insightful in-depth empirical studies covering a wide range of countries to explore how these policies are designed, enacted and analysed.

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Book SynopsisWinning through Platforms achieved #1 bestseller status, and is a Best Business Book Awards winner for 2024. It is your new go-to guide for modern competitive advantage. Digital platforms are no longer for just the tech elite. They’re spreading to every company and industry, powered by the growth of customer sensors, streaming data, and artificial intelligence—lighting the valuable customer Use journey that was formerly dark. How will you succeed when your markets get platform-crowded? Three senior advisers to the world’s leading technology companies reveal how to win through platforms when every competitor has one. Winning Through Platforms decodes growth moves from a decade of platform competition, communicates them through a platform playbook. It’s a treasure trove of 24 proven platform strategies—such as customer coalition design, in-use enrichment, AI branding, and much more. These playbook strategies are delivered through engaging stories of over 50 companies, plus proprietary frameworks and workshop-style questions that lead you to act. This game-changing playbook will teach you how to: Revitalize your business through strategic use of platforms Design platforms that are compelling to customers and hard for competitors to match Accelerate in-market growth through brand-and-demand excellence that spans your customer’s entire platform journey Innovate in high-impact benefit areas to differentiate your platform Elevate your customer’s personal platform experience Transform your enterprise and operations to drive superior performance Every CEO, innovator, go-to-market leader, and aspiring professional will gain valuable insight through this book. Whether your company is just starting on its first platform journey or is a born platform disruptor, this book will transform your ability to win. Learn the platform playbook. Find and apply your plays. This book forms part of the American Marketing Association (AMA) leadership series.Trade ReviewIf you value fresh thinking, you’ll love this playbook. I’ve led platform initiatives across multiple industries – architecture, engineering, manufacturing, and trust intelligence – and the book’s platform plays apply insightfully to each one. It’s a thought-provoking guide, supported by compelling business examples, that can help you unleash broad growth opportunities through the power of digital platforms. It seamlessly leads you from strategic business decisions that unlock growth to best-in class-execution that produces tangible results. -- Lisa Campbell, One Trust CMO, former CMO & EVP - Business Strategy and Marketing, AutodeskI wish I’d had Winning Through Platforms while I was at Microsoft evaluating our opportunities to apply AI for business and build ecosystems for platforms like Power BI. Creating shared value through cloud platforms is never accidental; fortunately, the authors systematically explain to readers how to creatively make platforms their catalyst for future growth, across industries. This playbook is an important new tool for leaders as they make strategic choices for the future of their business -- Greg Nelson, former Microsoft VP-Partner Ecosystem and General Manager-Business AIWinning through Platforms isn’t just any playbook – it’s a conceptual and practical blueprint for creating value in a world that increasingly runs on digital innovation. As a healthcare executive who leads systems transformation, I’ve found the book to be an indispensable strategic ally. It will speak to everyone charged with developing platform approaches to business. The clear and actionable ideas it provides for navigating the human dimensions of platform change are essential for every executive -- David Grandy, VP-Strategic Innovation, Kaiser PermanenteThis book is a tour de force, providing a comprehensive roadmap for platform-based digital strategies. It is astonishingly broad in scope, organized with a rich conceptual model, and full of deep insights that lead to actionable strategic options. The book is also incredibly timely in the way it addresses topics like Artificial Intelligence and Extended Reality. Every executive, manager, and rising professional who needs to cut through confusion around intelligent platform will benefit greatly by reading and applying Winning through Platforms. -- David Aaker, Professor Emeritus of Marketing, UC Berkeley, and AMA Hall of FameTable of ContentsForeword; David Aaker INTRODUCTION Winning through Platforms Light the Dark Learn the Playbook, Find Your Plays New Rules, New Mindsets Your Journey Begins THE PLATFORM PLAYBOOK Strategic Advantage and the Kaleidoscope Part One: Portfolio Plays Chapter 1.1. Optimal Platform Role(s) Part Two: Design Plays Chapter 2.1. Customer Coalition Edge Chapter 2.2. Pivotal Persona Value Chapter 2.3. Platform-Wide Differentiators Chapter 2.4. Magnetic Offer Architecture In-Market Advantage and the Bee Part Three: Demand Plays Chapter 3.1. Brand-Demand Lead Engine Chapter 3.2. Lead-to-Sale Smoothing Chapter 3.3. Success to Momentum Chapter 3.4. In-Use Enrichment Chapter 3.5. Catalytic Community Chapter 3.6. Customer Renewal and Expansion Part Four: Innovation Plays Chapter 4.1. Reimagined Flows Chapter 4.2. Richer Ecosystems Chapter 4.3. Better Data Deal Chapter 4.4. Brands Get Brains Chapter 4.5. Reality Shifts Chapter 4.6. Visibility for Good Alignment Advantage and the Synchronized Swimmer Part Five: Interaction Plays Chapter 5.1. Full Journey Engagement Chapter 5.2. Dynamic Segmentation Chapter 5.3. Agile Content Chapter 5.4. Adaptive Innovation Part Six: Transformation Plays Chapter 6.1. Enterprise Body, Mind & Soul Chapter 6.2. Collaborative Go to Market Chapter 6.3. Growth Operations ACTION Transformative Leadership Company Leadership Key Function Leadership

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Book SynopsisFostering Sustainable Businesses in Emerging Economies presents a series of case studies and exploratory studies, using quantitative analysis, scientific studies, and qualitative studies showing how innovation and technology enable emerging economies to achieve business sustainability and also achieve the Sustainable Development Goals (SDGs). Most of all, the authors answer the question: What are the most important lessons policymakers need to consider when promoting sustainable business development?Table of ContentsChapter 1. Technology-driven social innovation in the emerging market; BilkisuMaijamaa, M.U. Adehi, Babagana Modu,and Muhammad Idris Umar Chapter 2. Digitization and Integration of Sustainable Development Goals (SDGs) in Emerging Economies; Quazi Tafsirul Islam, Jashim Uddin Ahmed,and Afnan Ahmed Chapter 3. A dimensional mapping and comparative study of csrs and sdgs; Pooja Singh and Surabhi Yadav Chapter 4. Understanding the level of digitization in emerging economics: implications for sustainable development goals; Farzana Nahee and Sudipa Sarker Chapter 5. Green technology practices and local well-being. Inspiring insights from a Brazilian case study; Michaela Floris Chapter 6. Contributions of Machine Learning in Industry 5. O to Sustainable Development; Mohammad Shamsu Uddin, Mehadi Hassan Tanvir, Md. Yasir Arafat, and Jakia Sultana Jane Chapter 7. Industry 5.0 - Its Role Towards Human Society: Obstacles,Opportunities and Providing Human - Centered Solutions; Bhabajyoti Saikia Chapter 8. Addressing the complexity of the digital divide and the role of government in addressing it; Khawaja Sazzad Ali and Anisur R. Faroque Chapter 9. Blockchain technology for secure and intelligent industry; Vasim Ahmad, Lalit Goyal, Tilottama Singh, and Jugandar Kumar Chapter 10. Is new wine in a new bottle? re-engineering poverty architecture through the finnish model of education in india; Tushar Soubhari, Sudhanshu Shekhar Nanda, and Mohd Asif Shah Chapter 11. Leveraging Technology to Enhance Access to Healthcare and Manage Medical Waste:Practices from Emerging Countries; Zarjina Tarana Khalil and Samira Rahman Chapter 12. A study of stimulating sustainable women empowerment through fintech applications; Ajay Sidana, Richa Goel, and Mashiur Rehman Chapter 13. Role of Sustainable Development Goal and Digitization in Hospitality Industry: A Systematic Literature Review; Pratim Chatterjee and Rita Karmakar Chapter 14. Digital Payments transformation in India: trends , issues & opportunities; Anupkumar Dhore, Vijay D Joshi, Amir Hafizullah Khan,and Sukanta Kumar Bara Chapter 15. Integrations of new-age technologies with sdgs in theemerging economies; Vijay Gupta

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Book SynopsisEnvironmental sustainability is the future of business. To achieve sustainable development and gain a competitive advantage in the business world, companies must adapt new practices to “go green.” While market leader China has implemented a “New Infrastructure” plan to increase green growth, investing $2.6 trillion in renewable energy and introducing a five-year economic plan focusing on technology and innovation, Southeast Asia is far behind. Entrepreneurship and Green Finance Practices focuses on critical issues such as the role of Green Financing in Green Entrepreneurship in Asian Countries and looks for the mechanisms that can help in idea-generation and the launching of successful Green Start-ups. Green entrepreneurs can address environmental challenges, create new solutions, act as drivers for sustainable growth and serve as a source of motivation for others. Moreover, the entrepreneurship initiated on sustainable production and consumption can help better manage resources, resulting in economic growth. The concept of adopting green practices opens new dimensions of thinking for businesses and creates new opportunities for entrepreneurs – Entrepreneurship and Green Finance Practices is invaluable for social scientists, students, academicians, academic institutions, policymakers, and other related stakeholders.Table of ContentsPart 1. From Business Perspective Chapter 1. The grass is greener where you water it!; Tehzeeb Sakina Amir and Rabia Sabri Chapter 2. Challenges of sustainable finance in transitions economy; Mehwish Bhatti, Saba Shaikh, and Nazish Baladi Chapter 3. Green entrepreneurial practices among small and medium enterprises in Karachi, Pakistan; Zahid Hussain Chapter 4. Green practice implementation among SMEs’ logistic in Malaysia: a conceptual research model of determinants, outcome, and opportunities for future research; Sasidharan Raman Nair, Mohd Rushidi bin Mohd Amin, Vinesh Maran Sivakumaran, and Shishi Kumar Piaralal Chapter 5. Green management execution at Malaysian federal seaports: challenges and opportunities; Prashanth Beleya and Geetha Veerappan Chapter 6. Green tourism dependency towards promoting tea tour; Shuvasree Banerjee Chapter 7. SMEs’ sustainability: green supply chain practices and environmental performance; Bak Aun Teoh, Yu Qing Soong, and Jia Le Germaine Chee Chapter 8. Barriers and challenges in green concepts implementation; Wasim Ahmad, Rana Muhammad Sohail Jafar, Naveed R. Khan, Irfan Hameed, and Noshin Fatima Chapter 9. Importance of Green Innovation and Technologies for Sustainable Business in Asia: Issues and Challenges of the Contemporary Sustainable Business Models; Eman Zameer Rahman and Syed Haider Ali Shah Part 2. From Academic & Behavioral Perspective Chapter 10. Does green blogging affect consumer green behavior? Moderating role of green psychology variable; Naveed R. Khan, Muhammad Rahies Khan, Wasim Ahmad, and Rana Muhammad Sohail Jafar Chapter 11. Are knowledge management and green entrepreneurial knowledge the rescuers of sustainable tourism during post covid-19 pandemic?; Mcxin Tee, Lee-Yen Chaw, and Sadia Mehfooz Khan Chapter 12. Green marketing strategies and CSR: are they relevant to consumer willingness to purchase green products?; Jagathiswary Ravichandran, Choi-Meng Leong, Tze-Yin Lim, Eva Lim, and Lee-Yen Chaw Chapter 13. Green organizational practices for green product development: the green influence of transformational leadership; Abdul Samad, Salman Bashir, and Sumaiya Syed Chapter 14. Green marketing mix (GMM) from the perspective of service sector: Leveraging marketing of services with green-Siva marketing mix elements; Muhammad Faisal Sultan, Muhammad Nawaz Tunio, Ghazala Shukat, and Muhammad Asim Chapter 15. Understanding green entrepreneurship: concept implications and practices; Muhammad Faisal Sultan, Muhammad Furqan Saleem, Sadia Shaikh, and Erum Shaikh Chapter 16. Green banking practices: a bibliometric analysis and systematic literature review; Ahsan Riaz, Nimra Riaz, Hamad Raza, and Farhan Mirza

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Book SynopsisIn today’s rapidly evolving digital landscape, technology has permeated every aspect of our lives, revolutionizing the way we communicate, work, and interact with the world around us. The field of accounting is no exception to this digital transformation, as new technologies continue to reshape the roles and responsibilities of professionals in both managerial and financial accounting. Digital Technology and Changing Roles in Managerial and Financial Accounting explores the profound impact of digital technology on the accounting profession. Each chapter provides a deep dive into specific aspects of digital technology and its impact on managerial and financial accounting. We examine case studies, real-world examples, and empirical research to illustrate the practical implications of these technological advancements with the hope that this book inspires readers to embrace the opportunities brought about by digital technology and equips them with the knowledge and insights needed to navigate this evolving landscape.Table of ContentsPart I. Tech-Managerial, FinTech and Financial Innovation Chapter 1. Utilizing Big Data Analytics Lifecycle for Early Detection of Suspicious Financial Operations: A Proposed Model for Money Laundering Detection; Mohammed Elastal, Mohammad H Allaymoun, and Tasnim Khaled Elbastawisy Chapter 2. The behavioral Intention of Fintech Usage: Applying Theory of Planned Behavior (TPB) in Jordan; Mohammad Ali Al-Afeef, Ayman Abdalmajeed Alsmadi, and Najed Alrawashdeh Chapter 3. The Role of Artificial Intelligence in Stock Forecasting in Indonesian Stock Exchange Firm; Ariq Idris Annaufal, April Lia Dina Mariyana, and Ratna Roostika Chapter 4. The Factoring 2.0 In The Era Of The Fintech Revolution Context; Wissem Ajili Ben Youssef and Nadia Mansour Chapter 5. Investigating the role of business model innovation in the relationship between digitalization and firm performance; Imen Belhaj Ammar and Khaled Tamzini Chapter 6. User’s Continuance Intention towards Banker’s chatbot service – A technology acceptance using SUS and TTF model; C. Nagadeepa, Pushpa A, Jaheer Mukthar K.P, Roger Rurush-Asencio, Jose Sifuentes-Stratti, and Jose Rodriguez-Kong Chapter 7. The Value of Information and Communication Technology in Human Resource Management; Arti Singh, Raja Kamal Ch, and Sanjeev Chauhan Chapter 8. The impact of green innovation on the financial performance of companies: context of MENA countries; Naziha Kasraoui, Kais Ben-Ahmed, Amira Feidi, and Mohamed Aymen Ben Moussa Part II. Digitalization of Banking Services and the Role of Managerial Accounting, Accountability, and Transparency Chapter 9. Service Digitalization Dimensions and Banks Competitiveness: An Institutional-Focused PLS-SEM Approach; AlaEldin Awawdeh, Ahmad Al-Hiyari, and Abdussalaam Iyanda Ismail Chapter 10. Use of Chatbots and its role in Enhancing Customer Experience: A ‎Study of the Banking Industry; Mohammed Salem Chapter 11. Factors Influencing the Mobile Banking Usage: Mediating role of Perceived Usefulness; Nabil Hussein Al-Fahim, Ali Ahmed Ateeq, Zahida Abro, Marwan Milhem, Mohammed Alzoraiki, and Tamer M. Alkadash Chapter 12. Business Strategy and Earnings Management: Financial vs Non-Financial Firms; Taqwa Al Mawaali, Omar Nasser Khamis Al Hashar, Noof Al Alawi, Tamanna Dalwai, Syeeda Shafiya Mohammadi, and Maroua Ben Maaouia Chapter 13. Impact of Financial Technology on Future of Banking in Bahrain: An Opportunities and Challenges; Shafeeq Ahmed Ali, Mujeeb Saif Mohsen Al-Absy, Ahmad Yahia Mustafa Al Astal, and Ahmad Mohammad Obeid Gharaibeh Chapter 14. The Management of Electronic Customer Relationships Through Applying 5IS Model On the Mental Image of Umniah Mobile Network Operator Company’s Customers in Amman City; Khaled Tawfiq Al-Assaf Chapter 15. Financial Statements and Financial Reporting - A Narrative Embedded in ‎Numbers, a Two Prong Philosophy - Grameen Bank & Islami Bank Bangladesh ‎Limited (IBBL); Hafizur Rahman‎ Chapter 16. A Study on Behavioural Finance Investment Decisions of Investors in Bangalore; Chandrakala M and Raja Kamal Ch Part III. Digital technologies, Stakeholder Engagement, and Sustainable Reporting Practices Chapter 17. Firm Size, Firm Performance, and Environmental Information Disclosure Quality: Evidence from Listed A-shares Companies in China's Shanghai and Shenzhen Stock Exchanges; Xiaobin Luo, Junainah Jaidi, and Debbra Toria Nipo Chapter 18. The Extent of Accounting Graduates' Abilities (AGAs) in Jordan to Use Modern Information Technology Systems (MITSs) to Make Optimal Financial Decisions (OFDs); Thaer Faisal Abdelrahim Qushtom and Sami Sobhi Saleem Waked Chapter 19. Ensuring Competitive Advantages of the Banking Sector of Ukraine in the Context of Global Digital Transformation; Anna Slobodianyk, Anna Maryna, Halyna Kosovets, Liudmyla Tsiukalo, and George Abuselidze Chapter 20. Culture and business performance of microenterprises in the Ancash Region – Peru; Nilda Barrutia-Montoya, Elia Ramirez-Asis, Jaheer Mukthar K.P, Mercedes Huerta-Soto, Robert Concepción-Lázaro, and Juan Villanueva-Calderón Chapter 21. Customer satisfaction of small finance banks in India; Vipulkumar N.M., Cherian Thomas, and Ibha Rani Chapter 22. How to Manage Value Creation, Value Delivery and Val-ue Capture in Software Development Projects: Lessons from an ERP Software Company; Galuh Candya Callista, Anjar Priyono , and Dwi Asih Anggetha Chapter 23. The Empirical of Analysis of the Macroeconomics Variable and Financial Performance in China; Han Yue, Nurhaiza Binti Nordin, and Nurnaddia Nordin Chapter 24. Board of Directors' Characteristics and Environmental Disclosure; Mujeeb Saif Mohsen Al-Absy Part IV. Sustainability, Big Data and Financial Management Chapter 25. Technologies in Sustainable Supply Chain: Insights from a Systematic Literature Review; Nitha Mary Siju and Avinash Shivdas Chapter 26. Detecting and Preventing Fraud in Financial Transactions: A Case Study on Big Data Analysis at Kareem Exchange Company; Shafeeq Ahmed Ali, Mohammad H Allaymoun, Ahmad Yahia Mustafa Al Astal, and Rehab Saleh Chapter 27. Financial Health Analysis of Selected Public and Private Sector Banks in India- An Altman Z-Score Approach; Ibha Rani Chapter 28. Impact of Remuneration Committee's Characteristics on Firm Performance; Mujeeb Saif Mohsen Al-Absy and Husain Isa Merza Chapter 29. The Impact of Artificial Intelligence on Small and Medium Enterprises in Yogyakarta; April Lia Dina Mariyana, Ariq Idris Annaufal, and Ratna Roostika Chapter 30. Strengthening Work Engagement through Digital Human Resources Management; Fereshti Nurdiana Dihan, Alldila Nadhira Ayu Setyaning, and Ferdyan Ilhaam Saputro Chapter 31. Orchestrating Participants of Ecosystem with the Use of Digital Technologies: Analysis in the Hospitality Industry; Dwi Asih Anggetha, Suhartini, Anjar Priyono, and Galuh Candya Callista Chapter 32. A review of Internet of Things (IoT) Smart Office Data Security Threats; Elizabeth Frieda Ndamono Shipena and Attlee M. Gamundani

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Book SynopsisThe Business and Society (BAS) 360 book series is an annual publication targeting cutting-edge developments in the broad business and society field, such as stakeholder management, corporate social responsibility and citizenship, business ethics, sustainability, corporate governance and others.

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Book SynopsisBig Data Analytics for the Prediction of Tourist Preferences Worldwide explores the benefits, importance and demonstrates how Big Data can be applied in predicting tourist preferences and delivering tourism services in a customer friendly manner.

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Book SynopsisIndustry 5.0, also known as the fifth industrial revolution, is characterised by advanced technologies such as artificial intelligence, the Internet of Things (IoT), and robotics in manufacturing and other industries. The use of innovative technologies in Industry 5.0 can bring several benefits to companies and the industrial sector, including increased efficiency and productivity, improved product quality, and the ability to create new products and services. In addition, these technologies help businesses to reduce their environmental impact and operate more sustainably. Business Challenges and Opportunities in the Era of Industry 5.0 discusses the development and current technologies within Industry 5.0 and how these apply to various disciplines and sectors such as education, health, finance, production, automotive and construction. This book delves into various Industry 5.0 technologies and how these can improve production and give businesses a competitive edge to remain relevant in a rapidly changing business landscape.The ESFIRM series collects quantitative and qualitative studies in areas relating to finance insurance and risk management. Subjects of interest may include banking, accounting, auditing, compliance, sustainability, behaviour management, and business economics. In the disruption of political upheaval new technologies, climate change and new regulations, it is more important than ever to understand risk in the financial industry. Providing high quality academic research, this book series provides a platform for authors to explore analyse and discuss current and new financial models and theories and engage with innovative research on an international scale.

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Book SynopsisNavigating Data Science: Unleashing the Creative Potential of Artificial Intelligence can offer significant contributions in the field of generative intelligence in the context of data science and help stakeholders formulate strategies to tackle its adoption, implementation, and control challenges.

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Book SynopsisNavigating Data Science in the Age of AI: Exploring Possibilities of Generative Intelligence can offer significant contributions in the field of generative intelligence in the context of data science and help stakeholders formulate strategies to tackle its adoption, implementation, and control challenges.

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Book SynopsisArtificial Intelligence applications play a crucial role in modern businesses across various industries. The Role of Artificial Intelligence Applications in Business examines key aspects of how digital technologies impact businesses, including AI-powered chatbots, self-service portals, and online customer support systems which can help enhance the overall customer experience. In addition, digital technologies enable businesses to collect and analyse vast amounts of data (big data analytics). This data provides valuable insights into customer behaviour, market trends, and operational performance, thereby helping businesses make informed decisions and personalise their offerings.Moreover, automation and digital tools help streamline processes, and reduces manual efforts and errors. For instance, project management software, CRM systems, and ERP solutions optimise workflows, leading to increased efficiency and productivity. Digital marketing channels such as social media, search engine optimization (SEO), and online advertising allow businesses to reach their target audience more effectively and at a lower cost compared to traditional methods. Personalised marketing campaigns based on data analysis further enhance customer engagement. Digital technologies have transformed the way businesses sell products and services. The book will help readers in understanding the role of artificial intelligence in promoting business and management success.Fulfilling a growing need for aligning business strategy and educational curriculums with the evolving skills required for business workplaces Technological Innovation and Sustainability for Business Competitive Advantage presents a thorough understanding of how business, education and technology can enable current and future leaders to contribute positively to the digital transformation currently in play across the globe.

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Book SynopsisEastern philosophy and Western management ideals offer a powerful set of wisdom on how to build and grow businesses. This can have lasting impact on employees, customers, financial performance, and society. The father of modern management – Peter F. Drucker – focused on how organizations can contribute to a functioning society. Confucius focused on how to build a functioning society, largely from a family and individual perspective. Despite these differing starting points, their collective work provides a remarkably consistent set of principles that can provide practical guidance for executives who want to both “win in the present” and create their own future. The purpose of this book is to help leaders and decision-makers successfully navigate their organizations through the stormy seas of the present, into the future. In the first section of the book, the authors demonstrate how executives can make five direction-setting ‘big choices’ for their firms. These five big choices are: defining the purpose of an organization, building a mission statement, setting an organization’s vision, crafting organizational values, and shaping the firm’s culture. In the second section, the authors tie these five choices to the foundational thinking of Drucker and Confucius. Here the concepts, principles, and real-world practice of Eastern and Western leadership are shown here to combine to compelling effect.Table of ContentsChapter 1. Developing an Organization’s Mission Chapter 2. Developing an Organization’s Vision Chapter 3. Developing an Organization’s Purpose Chapter 4. Developing an Organization’s Values Chapter 5. Developing an Organization’s Culture Chapter 6. Getting Started on the Journey: Mission, Vision, and Purpose Chapter 7. Getting Started on the Journey: Culture and Values Chapter 8. Two Sources of Wisdom for Market Shapers, Peter Drucker and Confucianism Chapter 9. Drucker Management Philosophy and Ten Principles Chapter 10. Confucianism and Ten Principles

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Book SynopsisWhile global challenges such as a future pandemics and global warming seem insurmountable, innovation and cumulative small changes can help towards managing such disruptive events. Innovation can encompass a new way of doing things, new products and services, and new solutions; in organizations where innovation can flourish, progress and resilience can be achieved. This edited collection draws together a number of chapters, organized into two parts – developing social responsibility and developing sustainability – both of which are interlinked and interdependent. Topics presented range from: mandatory CSR in the banking industry to the professional integration of displaced persons to knowledge for and about sustainability, and many more. The diversity of the chapters gift readers an interdisciplinary examination of innovation, social responsibility and sustainability. Developments in Corporate Governance and Responsibility offers the latest research on topical issues by international experts and has practical relevance to business managers.Table of ContentsPart 1. Developing Social Responsibility Chapter 1. Towards A Mandatory Corporate Social Responsibility for Banks in Challenging Institutional Contexts: A Case Study of Nigeria; Victor Ediagbonya Chapter 2. Factors Influencing Willingness-to-Repurchase Airline Services in Nigeria; Adetayo Olaniyi Adeniran, Ikpechukwu Njoku, and Mobolaji S. Stephens Chapter 3. Professional integration of displaced persons; Hajaina Ravoaja Chapter 4. Practice of Female Genital Mutilation in West Africa; Ilugbami Joseph Olanrewaju and Oluwadamisi Tayo-Ladega Chapter 5. Gender-Based Violence in North-West Nigeria; Oluwadamisi Tayo-Ladega and Ilugbami Joseph Olanrewaju Chapter 6. COVID-19 induced shift in CSR: An empirical investigation; Taral Pathak, Srushti Govilkar, and Ruchi Tewari Part 2. Developing Sustainability Chapter 7. Bioconversion of Mauritius Hemp hydrolysate into polyhydroxybutyrate biopolymer; Nausheen Jaffur, Pratima Jeetaha, and Gopalakrishnan Kumar Chapter 8. But what does sustainability mean? The groundwork for knowledge about sustainability and knowledge for sustainability; Florian Kragulj, Anna Katharina Grill, Raysa Geaquinto Rocha, and Arminda do Paço Chapter 9. How the UN SDGs have affected sustainability reporting activity of Spanish public universities?; Francisco Javier Andrades Peña, Domingo Martinez Martinez, and Manuel Larrán Jorge

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Book SynopsisThis book contains an Open Access chapter. Healthcare organizations today face widespread change as they confront varied grand challenges in uncertain environments. Leaders in healthcare require a comprehensive understanding of effective approaches to organizational change, yet the theoretical and practical landscape is evolving rapidly. Volume 22 of Advances in Health Care Management focuses on environmental uncertainty and the responsiveness of health care organizations, the mechanisms of change and how leaders within organizations frame and execute change, and investigates organizational preparedness and response in the face of acute crisis. The authors highlight the key ways in which organizations must orient toward, and build adaptive resilience to weather, an environment of persistent uncertainty and change.Table of ContentsSection 1. Persistent drivers of environmental uncertainty Chapter 1. Back to the Future: What Healthcare Organizations Need to Thrive in the Face of Persistent Environmental Uncertainty; Rachel Gifford, Arno van Raak, Mark Govers,and Daan Westra Chapter 2. Measure Twice, Change Once: Using Simulation to Support Change Management in Rural Healthcare Delivery; Clair Reynolds Kueny, Alex Price, and Casey Canfield Chapter 3. Examining Knowledge Management and the Culture Change Movement in Long-Term Care: A Study of High-Medicaid-Census Nursing Homes; Tory H. Hogan, Larry R. Hearld, Ganisher Davlyatov, Akbar Ghiasi, Jeff Szychowski, and Robert Wheech Maldonado Section 2. Mechanisms of change – how leaders within organizations frame and execute change Chapter 4. Towards a Theory of Organizational DNA: Routines, Principles, and Beliefs (RPBs) for Successful and Sustainable Organizational Change; Mark Govers, Rachel Gifford, Daan Westra, and Ingrid Mur-Veeman Chapter 5. Innovation Diffusion Across 13 Specialties and Associated Clinician Characteristics; Zhanna Novikov, Sara J. Singer, and Arnold Milstein OPEN ACCESS Chapter 6. Safe Surgery Checklist Implementation: Associations of Management Practice and Safety Culture Change; Maike Tietschert, Sophie Higgins, Alex Haynes, Raffaella Sadun, and Sara J. Singer Section 3. Organizational preparedness and response in the face of acute crisis Chapter 7. Hospital Finances During The First Two Years of The Covid-19 Pandemic: Evidence from Washington State Hospitals; Nathan W. Carroll, Shu-Fang Shih, Saleema A. Karim, and Shoou-Yih D. Lee Chapter 8. Sustaining Preparedness in Hospitals; Elveta D. Smith Section 4. Socio-political and demographic shifts require preparedness outside of acute crisis Chapter 9. The Co-production of Health Framework: Seeking Instructive Management Models and Theories; Anne M. Hewitt Chapter 10. Perceived Value of the Inclusion of Parent-to-Parent Support in Case Conferences and Care Planning for Children with Special Health Care Needs; Valerie A. Yeager, Jyotsna Gutta, Lisa Kutschera, and Sarah M Stelzner Chapter 11. Organizational and Policy Challenges and Priorities for Integrating Family Care Partners into the Health Care Team; Minakshi Raj

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Book SynopsisWith rapidly evolving emerging technologies, the business world is entering a phase of reform. Within times of change, transformative and disruptive environments as well as uncertain futures have created a difficult landscape for leaders within business.Exploring the landscape and providing valuable insight into the leadership among these challenging times, mean that business leaders can rely on Leading within Digital Worlds to provide them with a robust analysis of leadership practices and process to take them forward in the digital age.Pete Grindrod presents Leading within Digital Worlds in a way that will ensure this is an important text for business leaders in remaining at the forefront of the business world in these times of technological and digital evolution.The results of an in-depth study are presented in this title drawing on much of Pete’s expertise in leading in the digital world.Table of ContentsChapter 1. The Way We Live NowChapter 2. Traits of LeadershipChapter 3. Nuts and BoltsChapter 4.Things to Think AboutChapter 5. In the End

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Book SynopsisDriven by European Union policy challenges, this cutting-edge book focuses upon the Regional Innovation Impact (RII) of universities, to analyse the socioeconomic impact that universities in Europe have on their hometowns, metropolitan areas and regions.By developing a conceptual model of RII, and by applying a mixed-method 'narrative with numbers' analytical framework, the case studies presented in this book describe the RII potential and performance of twenty research-active universities throughout Europe. The findings and lessons learned are framed within the context of RII-related policy challenges within the European Commission, and possible EC funding instruments for incentivising RII within universities. Key features include an analysis of EU policy instruments and assessment frameworks for regional leadership, human capital development and knowledge transfer.Insightful and original, the lessons provided within this book will be beneficial to European, national and regional policy makers interested in approaches to incentivise universities to contribute more to regional innovation systems. It will also be of interest to university leaders and administrators who wish to develop strategies to orient their organisations towards increasing their RII.Trade Review‘The approach proposed in this book offers the opportunity to grasp empirical elements to sustain innovation in regional economies. It provides a solid basis for the implementation of a system of evaluation (or self-evaluation) and monitoring of the university RII.’ -- Dave Mobhe Bokoko, Journal of Innovation Economics and Management‘Universities are key innovation actors, progressively acquiring new roles and engaging with their surrounding environments in ways that are increasingly complex. As it becomes more important to understand these roles, it becomes also more difficult to monitor them. This book develops a powerful method to assess the regional impact of universities and illustrates its application. It will become a necessary reference for all scholars and practitioners seeking to understand the multifaceted contributions that universities make to society.‘Table of ContentsContents: Foreword Preface PART I REGIONAL INNOVATION IMPACT: AN INTRODUCTION 1. Universities in Europe and local engagement 2. RII analytical framework 3. The bigger picture PART II RII CASE STUDIES 4. Case studies of universities in Europe 5. Regional orientation, strategic development and knowledge infrastructure 6. Education and human resources development 7. Research, knowledge creation and technology transfer 8. Support to enterprise development and entrepreneurship education PART III TOWARDS IMPLEMENTATION 9. Realities and complexities of RII analytics and assessment 10. Policy development and strategic implications 11. Final reflections PART IV APPENDICES: UNIVERSITY SELF-APPRAISAL REPORTS Index

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Book SynopsisThe Future of Creative Work provides a unique overview of the changing nature of creative work, examining how digital developments and the rise of intangible capital are causing an upheaval in the social institutions of work. It offers a profound insight into how this technological and social evolution will affect creative professions. Expert international contributors explore how robotics, artificial intelligence, blockchain, global digital platforms and autonomous systems will shape the design, production and consumption of culture. Taking a multidisciplinary approach incorporating creative industries studies, business, education and economics, the book analyses the technological drivers of disruption in the world of creative work. Chapters reveal how these changes will create new axes of power and inequality in the global sphere of creative work, predicting that conventional creative professions will be challenged and different species of creative work will evolve as a result. By charting the impact of digital and technological developments, The Future of Creative Work challenges traditional views of creative work, careers and education. This book will be a valuable resource for students and researchers undertaking creative industries studies. Its discussion of the application of creative careers across the economy will also be beneficial for scholars and practitioners interested in business, economics, and advertising and marketing studies.Trade Review'What do we know about the future of creative work? A lot more now, thanks to Greg Hearn's new book and the impressive list of contributors. This book, with fifteen chapters from a high quality, international authorship contributes to our knowledge through four sections: the evolution of creative work, digital disruption and creative work, changing contexts of creative work, and educating for the future. This book will be both a thought provoking and entertaining contribution for people interested in creative work and the teaching and researching in the area.' --Keith Townsend, Griffith University, Australia'This volume offers a multidisciplinary and global perspective on the many forms and functions of creative work and creative workers. Moreover, the work delves deeply into the technological innovations that are transforming creative work and the careers of creative workers. A key insight is how communication technologies are promoting spatially disaggregated collaborations amongst creative and non-creative work participants. These findings offer unique insights into how creative work practices may be applicable to a wider scope of employment disrupted by the global COVID pandemic.' --Robert DeFillippi, Suffolk University, US'The Future of Creative Work is a comprehensive exploration of issues that so many of us think about. The book looks into all the corners of creative work, old and new. In doing this, it considers changing technology, changing modes of work, and the production of social, cultural and economic value through creative work. 3D printers, robots and AI, teaching and learning in the arts like dance, the effects of casualisation and nomadism in the creative economy, and questions about whether creativity future-proofs students and workers are all important matters considered in the book. It is a perfect book for this time.' --David Rooney, Macquarie University, AustraliaTable of ContentsContents: 1 The future of creative work: creativity and digital disruption 1 Greg Hearn PART I THE EVOLUTION OF CREATIVE WORK 2 The creative economy: the rise and risks of intangible capital and the future of creative work 14 Greg Hearn and Marion McCutcheon 3 The relationship between creative employment and local economies outside capital cities 34 Greg Hearn, Stuart Cunningham, Marion McCutcheon and Mark David Ryan 4 A taxonomic structural change perspective on the economic impact of robots and artificial intelligence on creative work 57 Ben Vermeulen, Andreas Pyka and Pier Paolo Saviotti PART II DIGITAL DISRUPTION AND CREATIVE WORK 5 New economic infrastructures for creative work 78 Ellie Rennie and Jason Potts 6 Automated journalism: expendable or supplementary for the future of journalistic work? 99 Aljosha Karim Schapals 7 Robotics and artificial intelligence in architecture: what skills will architects need in 2050? 108 Cori Stewart, Glenda Amayo Caldwell, Müge Belek Fialho Teixeira and Jonathan Roberts 8 Museum curation in the digital age 123 Rui Oliveira Lopes PART III CHANGING CONTEXTS OF CREATIVE WORK 9 The role of casual creative environments for creative work in cities: implications for the future creative city 141 Ana Bilandzic, Onur Mengi and Greg Hearn 10 Digital nomadism: mobility, millennials and the future of work in the online gig economy 156 Beverly Yuen Thompson 11 Playing with TikTok: algorithmic culture and the future of creative work 172 Natalie Collie and Caroline Wilson-Barnao 12 Managing embedded creative work: the challenge of causal ambiguity 189 Cliff Bowman and Juani Swart PART IV EDUCATING FOR THE FUTURE OF CREATIVE WORK 13 Creativity 2.0: new approaches to creative economy work and education in the creative industries 212 Chris Bilton 14 When dancers learn to teach dance: how creatives acquire expertise in multiple domains to improve employability 229 Jose Hilario Pereira Rodrigues 15 Do creative skills future-proof your job? Creativity and the future of work in an age of exponential technological advancement 245 Ruth Bridgstock, Russell Tytler and Peta White Index 259

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Book SynopsisThis stimulating book proposes the concept of staging as a tool for planning and facilitating design and innovation activities. Drawing on a predominantly Scandinavian tradition of participatory design research and sociotechnical perspectives from actor-network theory, it discusses how staging can enable co-design, sustainable transitions and social and radical innovation.Expert researchers and practitioners present in-depth case studies on how staging can be used in practice, including co-design within the health sector, product development in industry, energy practices and urban development. Chapters also explore theoretical and conceptual developments, such as the possible spaces for staging, the role of material objects, travel and circulation of knowledge and the use of spatial and theatrical metaphors. Reflecting on how staging is practiced in a variety of settings, the book illustrates collaborative strategies that shape design and innovation processes.This book is critical reading for academics and students with an interest in public policy, knowledge management and organizational innovation. Providing actionable strategies based on participatory design, shaping technology and organizational theory, it will also be beneficial for design engineers, city planners and technology managers.Trade Review'The authors see designing - urban, systems, and engineering - as performance, an occasion for staging negotiation and exchange among all participants in the process. This metaphor nicely accommodates prototypes and material objects as intermediaries which are made, remade and deployed back and center stage. It validates the proactive work of the anthropologist/design researcher in framing, staging and directing the process, leading participants to act out different scenarios and engaging all with an interest in the design task. Unusual for a collection so varied in the objects of design it explores, the authors hold to the central theme; the result is a refreshing production that shows how designing can be made inclusive of the interests of users of all kinds and persuasions.' -- Louis Bucciarelli, Massachusetts Institute of Technology, US'This book is a significant and original contribution to the field of design and innovation. Drawing on cases from across technology and product development, system transitions, the development of infrastructures and city life and bringing together influences from participatory design with literature from the fields of STS and practice theory, the book offers a coherent framework for conceptualizing actionable approaches to the staging and unfolding of innovation processes, addressing also the complexities inherent in the growing importance of sustainability and co-creation.' -- Thomas Binder, Design School Kolding, DenmarkTable of ContentsContents: Preface xv PART I INTRODUCING STAGING 1 Staging collaborative design and innovation – an introduction 2 Jens Dorland and Dominique Vinck 2 Staging: from theory to action 20 Signe Pedersen, Jens Dorland and Christian Clausen PART II STAGING PARTICIPATORY CO-DESIGN WITH MULTIPLE ACTORS 3 Staging negotiation spaces as a means for co-designing an insulin service system in India 38 Signe Pedersen and Søsser Brodersen 4 Staging co-design within healthcare: lessons from practice 55 Elizabeth B.-N. Sanders 5 Circulating objects between frontstage and backstage: collectively identifying concerns and framing solution spaces 72 Signe Pedersen and Søsser Brodersen PART III STAGING CHANGES IN NETWORKS AND ORGANIZATIONS THROUGH DESIGN OF SPACES AND EVENTS 6 Staging the configuration of organizations for social innovation impacts 87 Jens Dorland 7 Staging participatory innovation as transition design 106 Christian Clausen and Wendy Gunn 8 Staging a circular economy journey 123 Rikke Dorothea Huulgaard, Eva Guldmann and Søren Kerndrup PART IV STAGING INTERACTIONS BETWEEN RESEARCH AND INNOVATION 9 Staging strategic enactment of front-end innovation 137 Louise Brønnum and Christian Clausen 10 Staging referential alignment in industrial–academic collaboration 154 Charles Anthony Bates and Joakim Juhl 11 Staging with objects: translation from technology to product development 170 Charles Anthony Bates PART V STAGING EXPERIMENTATION AND LEARNING 12 Staging interventions in resource-intensive practices and related energy consumption levels 187 Charlotte Louise Jensen 13 Storytelling urban nature: situated intervention as environmental theatre 200 Ask Greve Johansen and Hanne Lindegaard 14 Staging urban design through experimentation 215 Birgitte Hoffmann and Peter Munthe-Kaas PART VI REFLECTIONS – HOW STAGING IS UNDERSTOOD AND USED 15 Taking the metaphor of theatre seriously: from staging a performance toward staging design and innovation 232 Dominique Vinck and Mylène Tanferri 16 Navigating with people and objects – strategic concerns 252 Yutaka Yoshinaka and Christian Clausen Index

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Book SynopsisThis ground-breaking book specifically focuses on the leadership of innovation and entrepreneurship in healthcare by providing a detailed step-by-step framework for effective leadership in the challenging and dynamic healthcare environment. Taking a fresh approach, it utilizes resources within healthcare organizations and the creative abilities of their people to provide a long-term solution to address key global issues, including the aging population, rising costs and long waiting lists, together with the challenges of staff recruitment and retention. Claudine Kearney offers in-depth insights into what is required to achieve success in the development of innovation. Chapters also demonstrate how to lead innovation, entrepreneurship and design thinking in healthcare as well as how to achieve results with a future oriented mindset. Visionary in its approach, the book examines both internal and external healthcare environment, addressing the key elements such as organizational strategy, culture and structure to overcome challenges. It also provides a thought-provoking analysis on the significant global challenges experienced within healthcare following the Covid-19 pandemic. Highlighting key learning points, this book will be an excellent resource for postgraduate students and scholars with a specific focus on medical and scientific innovations as well as those responsible for management within healthcare.Trade Review‘This book provides a thorough, scientific discussion of innovation and entrepreneurship, and then applies it in new and important ways to the healthcare industry. It will help both healthcare scholars and professionals to understand the ways in which the industry can and should be managed, to optimally deal with 21st century challenges.’ -- Killian J. McCarthy, University of Groningen, the Netherlands‘For anyone interested in engaging in change, leadership and creating value in health care, this book is a must read. Claudine Kearney provides a thoughtful, interesting focused innovative approach to a most relevant topic today how to implement innovative leadership and an organizational approach to better healthcare all over the world.’ -- Robert D. Hisrich, Kent State University, US‘This book distills today and tomorrow’s complex challenges into a practical decision-making framework that informs thinking about innovation and entrepreneurship in healthcare. I am particularly impressed by the range of insights spanning strategy, leadership, team management, challenges facing women, and human capital. The coverage is pragmatic and comprehensive, helping the reader to recognize and avoid their own common biases, and takes them by the hand to make better decisions. I highly recommend this book for all health care professionals!’ -- Donald Bergh, University of Denver, US‘Caring for the health and wellbeing of all is fundamental to human society – from the new-born to the person dying. Responding with compassion, courage and creativity to this challenge is becoming more pressing as we face global pandemics, aging populations, patterns of multiple morbidities and huge shortages worldwide in health and social care staff. This book is crammed with wisdom and insight about how we create the conditions to unleash the creativity, innovation and compassion of all those who work in health and social care.’ -- Michael West, CBE, Lancaster University, UK‘Look no further than this book if you are interested in learning more about leading change and creating new value within the field of healthcare. Dr. Claudine Kearney provides thoughtful, expert guidance into a vital and timely topic – the criticality of innovative leadership and an entrepreneurial orientation to improve healthcare outcomes around the world.’ -- William Wales, University at Albany, SUNY, USTable of ContentsContents: Preface PART I MEANING AND NATURE OF INNOVATION AND ENTREPRENEURSHIP IN HEALTHCARE 1. Understanding creativity, innovation and entrepreneurship in healthcare PART II DEVELOPING INNOVATION AND ENTREPRENEURSHIP IN HEALTHCARE: A STRATEGIC PERSPECTIVE 2. Developing innovation in healthcare 3. Strategic perspective: integration of innovation and entrepreneurship in healthcare 4. Corporate entrepreneurship, well-being, resilience and positive psychology in healthcare PART III LEADING INNOVATION, ENTREPRENEURSHIP AND DESIGN THINKING IN HEALTHCARE 5. Leadership and its impact on innovation and entrepreneurship in healthcare 6. Innovation and entrepreneurship among individuals and teams in healthcare 7. Understanding and leading design thinking in healthcare PART IV MAKING IT ALL HAPPEN: A FUTURE-ORIENTED MINDSET 8. Women in leadership, innovation and entrepreneurship in healthcare 9 Human capital and the future impact of innovation and entrepreneurship on key stakeholders 10. The future of innovation and entrepreneurship in healthcare References Index

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Book SynopsisAutonomous systems are on the frontiers of Artificial Intelligence (AI) research, and they are slowly finding their business applications. Driven mostly by Reinforcement Learning (RL) methods (one of the most difficult, but also the most promising modern AI algorithms), autonomous systems help create self-learning and self-optimising systems, ranging from simple game-playing agents to robots able to efficiently act in completely new environments. Based on in-depth study of more than 100 projects, Andrzej Wodecki explores RL as a key component of modern digital technologies, its real-life applications to activities in a value chain and the ways in which it impacts different industries. Artificial Intelligence in Management will help project leaders, decision makers and investors evaluate new autonomous projects and will serve as an inspiring guide for future research.Trade Review‘This publication is a very useful guide for organization administrators who hope to optimize operation management with proper applications of AI. For readers who have already known AI and management science, and is trying to integrate AI into management for new strategies and modes, or who want to extend their knowledge of AI in management, this book must be an ideally enlightening resource and will serve as an inspiring guide for future studies.’ -- Ren Yuan, International Journal of Knowledge-Based OrganizationsTable of ContentsContents: Introduction: From Intelligent Machines To Self-Driven Organizations 1. Artificial Intelligence And Machine Learning Landscape 2. The Impact Of Autonomous Systems On Technologies, Processes And Industry Sectors 3. Autonomous Systems In Value Generation 4. Prospects For The Future Conclusions Index

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Book SynopsisProviding a coherent and multidisciplinary approach to digitalization, this Modern Guide aims to systematize how the digitalization process affects infrastructure-based industries, including telecommunications, transport, energy, water and postal services.This important book reviews the literature on how digital technologies can impact infrastructure design, construction and maintenance costs, with specific references for each industry. Contributors analyse how digitalization is disrupting traditional infrastructure managers in terms of capacity management and traffic flows as well as discussing key topics including data governance, data sharing, digital platforms and sector convergence.With special attention devoted to regulatory and governance challenges, this will be welcomed by researchers of network industries and digitalization. This will also be of special interest to academics and scholars interested in the digitalization process, data governance and infrastructure management.Trade Review‘Infrastructures are not digital born, but should become digital. The complexity and intertwinement between elements hinders easy progress. This book is a must-read fore leaders in which the challenges are framed and insight is given into how to move forward.‘ -- Marijn Janssen, Delft University of Technology, the NetherlandsTable of ContentsContents: 1 Digitalizing infrastructure: active management for smarter networks 1 Juan Montero and Matthias Finger 2 Digitalization technologies: the evolution of smart networks 43 Günter Knieps 3 Digitalizing telecommunications: innovation, complexity and diversity in the internet ecosystem 59 Volker Stocker and Günter Knieps 4 Digitalization in road projects: toward a more integrated mobility supply 92 Carlos Oliveira Cruz and Joaquim Miranda Sarmento 5 Digitalizing maritime transport: digital innovation as a catalyzer of sustainable transformation 123 Anastasia Tsvetkova, Magnus Gustafsson and Kim Wikström 6 Digitalizing railways: the platform dilemma 149 Juan Montero 7 Digitalizing aviation infrastructure: the role of technology in overcoming fragmentation 172 Iván László Arnold and Lorenzo Casullo 8 Digitalization in the postal and delivery sector: between electronic substitution of letter mail and thriving e-commerce 198 Christian Jaag 9 Digitalization of the electricity infrastructure: a key enabler for the decarbonization and decentralization of the power sector 217 Nicolò Rossetto and Valerie Reif 10 Digitalization in the drinking water sector: towards smart water supply management 266 Brenda Espinosa Apráez 11 Digitalization, efficiency and convergence 289 Matthias Finger and Juan Montero Index

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