Business communication, etiquette and presentation Books

Book SynopsisThe Essential Handbook for Equality, Diversity and Inclusion Terminology. With quick, accessible access to information to reduce inequality. A new updated edition for 2022 of one of the best selling books on Diversity & Inclusion.A practical, look up and find out style guide for current EDI Terminology.A guide to some of the world''s faiths and customs, a useful introduction to communications and PR focused on maintaining dignity and respect for communities.An invaluable guide that should be on everyone''s deskThis new second edition updates the terminology and information with new emerging terms and social constructs. For a post-pandemic work and in the wake of the Black Lives Matter movement some of the new terms are essential.The author, Dr Tony Malone is an artist and human rights advisor with over 20 years experience and lectures about Diversity and Inclusion across the world. He has wrote many articles and books on human rights and continues to keep this top selling book on inclusion up-to-date with new terms in each edition.

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Book SynopsisFrom the creator of the viral series Rich vs. Really Rich, comes a modern formula for building wealth in today’s economy that optimizes your quality of life over the amount in your bank account.Really Rich is a timely work of prescriptive finance by social media influencer and entrepreneur Nicholas Crown. Crown provides readers with an original, ten-point formula for building wealth and happiness:, including:    1.  Create Value: Get rich by making someone else's life easier     2.  Understand that time is priceless     3.  Optimize for quality of life, not a dollar amount     4.  Kindness is an accelerant to wealth     Crown encourages his audience to embrace three foundational points: humility, iteration, and the world. These tools are essential for achieving your goals.

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Book SynopsisThis text is a reference and learning guide for all who use or need spoken Italian for business. Over 40 situations are presented which include: basic phone calls; leaving messages; making presentations; comparing, enquiring, booking; and selling techniques.

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Book SynopsisToo many managers don't have what it takes to carry a good presentation. And they know it. Equally they know that to acquire the skill is to join an admired few, upwardly mobile managers. This book helps them learn techniques and methods of planning research and structuring information that may create inescapable conclusions by their recipients.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisTV's most popular pitchman reveals the secrets of pitching to get what you want in virtually any situation.

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Book Synopsis43 MISTAKES is Duncan Bannatyne''s guide to the common traps people in business fall into, and how to stay out of them.Imagine you had your very own personal business adviser, who could give you the benefit of their expertise and help you avoid making costly, embarrassing, time-consuming and even career-ending mistakes. Duncan Bannatyne is that person and he''s here to help you. 43 MISTAKES will make sure you avoid the most common business howlers, and is just as relevant if you are a sole trader on the high street or a bond trader in the City.

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Book SynopsisPhilip Kotler is one of the world's leading authors in Marketing. He is the S.C.Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management, Northwestern University (Emeritus). He has also been a consultant to major US and foreign companies, including IBM, General Electric, and Michelin, and has served as a member of many advisory boards. He has been the author and co-author of over thirty books and has published over 150 articles in leading journals, including Harvard Business Review, Management Science, and Journal of Marketing Research. Kevin Lane Keller is the E. B. Osborn Professor of Marketing and Senior Associate Dean for Marketing and Communications at the Tuck School of Business at Dartmouth College. His research has been published numerous times in all the major marketing journals and has received numerous awards for his research accomplishments, having published over 120 papers

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Book SynopsisThe PR Bootcamp is the ultimate toolkit for businesses who want to raise their profile, get featured in the media and boost credibility around their brand. It offers invaluable insights on how to create a successful, objectives-driven PR strategy - without the price tag of an agency - that supports your business goals. This do-it-yourself guide is perfect for businesses, entrepreneurs and founders alike, who want to get featured in the press and get PR results, fast. The PR Bootcamp tells you everything you need to know about creating a successful PR strategy; from what makes a press-worthy story and how to write a great email pitch to editors, to constructing a can''t-miss press release and finding free media opportunities for yourself.With a rich mix of case studies, actionable tips and thought-provoking questions for your PR strategy, this book by award-winning entrepreneur Angelica Malin is a commercial, accessible handbook for PR in the digital age

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Book Synopsis- What do highly successful communicators know that the rest of us don''t?- Do they have a secret recipe for success?- Is there a special alchemy at work?Whatever your situation or motivation, ''Secrets of Confident Communicators'' reveals the 50 things you need to know to express yourself with assurance and get your message across effectively. Some will surprise you, and all will inspire you. Put these 50 simple strategies together and you have a recipe for brilliant communication skills, a proven formula that will unlock the secrets and uncover your potential.

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Book SynopsisCommunication at work just got easierWe live in an age when the number of ways in which we communicate in business is constantly increasing. Years ago, we simply had face-to-face communication, phone and letter. Now we also have more, including email, websites, blogs... and yet, if we are honest, alongside this increase in the waysin which we communicate has come a decrease in the level of effective communication.This book is full of positive guidelines to help you communicate more effectively. You may not be able to change the way your company or organization works, but you can change the way in which you work.Whether you choose to read it in a week or in a single sitting, Business Communication In A Week is your fastest route to success:- Sunday: Know your aims. Who are you writing to/for? What is your message? What response do you want those you are communicating with to make?- Monday: Listen carefully as colleagues explTable of Contents : Sunday: Why communicate? : Monday: Listening and reading : Tuesday: Written communication : Wednesday: Successful meetings : Thursday: Speaking and presenting : Friday: Good working relationships : Saturday: Digital communication

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Book SynopsisMost small business books focus on what it takes to start a small business, and not what it takes to start a franchise. At best, these books might allocate a single chapter to the concept of franchising, and at worst the author presumes that franchises are the same as any other business start-up. The world of franchising has its own nuances, and advice that works for 99% of start-ups would not apply to franchising. In fact, well-meaning advice can often be detrimental to potential franchisees.This book is focused on making sure that potential franchisees are aware of the specific journey ahead of them. As franchising is a two-way business arrangement, it includes exactly what franchisors are looking for, what can or cannot be negotiated with a franchisor, and how best to present yourself to ensure that you win the franchise you want.

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Book SynopsisLearn in a week, what the experts learn in a lifetime.

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Book SynopsisThe compelling story of one man, one company and one country. If you are interacting with Chinese businesses, doing business in China, hoping to understand more about this incredible country, or simply wanting to see what can be achieved through passion, commitment, and integrity, this is the book for you. Unlocking the Emperor''s Door documents the life of a man who has been at the heart of Chinese innovation for decades, whose story shows how small things matter, how big risks pay off, and how business and government intertwine in China.Demonstrating the impact of vision and persistence, you will meet Li Jinyuan, the founder and Chairman of Tiens Group - known locally as Tianshi - and uncover his story of success. You will gain profound insights into the people of China, including its younger generation - and better understand the nation which is driving the World economy.Set against the stunning backdrop of modern China, this rags to riches tale

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Book SynopsisThis volume brings together a range of scholars from different disciplinary areas in the field, examining the challenges of transition into a (new) workplace, team or community, as well as transitions within different professional communities.Table of ContentsChapter 1: Introduction: Negotiating boundaries at work, Jo Angouri, Meredith Marra & Janet Holmes Part I: Transitions to a profession; Chapter 2: Negotiating social legitimacy in and across contexts: Apprenticeship in a'dual'training system, Stefano A. Losa & Laurent Filliettaz; Chapter 3: Language mentoring and employment ideologies: Internationally educated professionals in search of work, Julie Kerekes; Chapter 4: Oh it's a DANISH boyfriend you've got- Co-membership and cultural fluency in job interviews with minority background applicants in Denmark, Marta Kirilova; Chapter 5: Constructing a'mission statement-A multimodal perspective on believable identity construction in a job interview, Ewa Kusmierczyk-O'Connor; Chapter 6: Teamwork and the 'global graduate': Negotiating core skills and competencies with employers in recruitment interviews, Sophie Reissner-Roubicek; Chapter 7: Doing evaluation'in the modern workplace: Negotiating the identity of'model employee'in performance appraisal interviews, Dorien Van De Mieroop & Stephanie Schnurr; Part II: Transitions within a profession; Chapter 8: Multilingualism and work experience in Germany: On the pragmatic notion of'patiency' Kristin Buhrig & Jochen Rehbein; Chapter 9: Working and learning in a new niche: Ecological interpretations of work-related migration, Minna Suni; Chapter 10: Have you still not learnt Luxembourgish? Negotiating language boundaries in a distribution company in Luxembourg, Anne Franziskus; Chapter 11:The'internationalised'academic: Negotiating boundaries between the local, the regional and the'international'at the university, Anne H. Fabricius; Chapter 12: Collaborating beyond disciplinary boundaries, Seongsook Choi

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Book SynopsisThis volume brings together a range of scholars from different disciplinary areas in the field, examining the challenges of transition into a (new) workplace, team or community, as well as transitions within different professional communities.

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Book SynopsisHow often have you made a successful presentation one day and the next day made a complete mess of the same material? If your delivery of presentations is all too variable, don't despair - help is at hand. how to: give a great presentation shows you how successful spoken communications work within a simple and executable framework of rules and techniques, and reveals how to avoid the pitfalls that exist to undermine your efforts. The expert advice in this book, illustrated with a host of relevant examples, will ensure that you'll have no more problems making impressive presentations each and every time.Table of ContentsIntroduction - i: Introduction Chapter - 1: Some Key Principles Chapter - 2: How to Achieve Consistency Chapter - 3: How to Construct Your Presentation Chapter - 4: How to Deliver Your Presentation Chapter - 5: How to Ensure that You Say What You Want to Say in the Way You Want to Say it Chapter - 6: How to Handle Question-and-Answer Sessions Chapter - 7: How to Make Visual Aids Work for You Chapter - 8: How to Make the Killer Point in Presentations and Avoid Snatching Defeat from the Jaws of Victory Chapter - 9: Media Training and Crisis Management Section - ii: Conclusion Section - iii: Useful Organizations Index - iv: Index

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Book Synopsis‘Could there be a more relevant book for our times? . . . Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it’ – Nir Eyal, author of Hooked and IndistractableHear me out. Does this sound like you?You end a team meeting and can’t recall a single thing that was said.You leave a conversation with a friend feeling disconnected and unfulfilled.You think you and your boss are on the same page, only to find out you haven’t been meeting expectations.Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:– How to quickly build rapport with strangers– Which questions help people unlock what they need to say– When it’s time to throw out the script entirely– How to recover from listener’s drainTrade ReviewThis is a book about generosity and dignity, about caring enough to actually let the truth come through. In the race to build the next big thing, too often we forget to build the right thing -- Seth Godin, author of The PracticeCould there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it -- Nir Eyal, bestselling author of Hooked and IndistractableListen Like You Mean It brings an extremely underappreciated skill to the forefront, and illuminates practical ways we can all improve, whether we’re designing products, trying to reach an agreement, or simply listening to a friend. The world would be a better place if we all developed a listening mindset -- Liz Fosslien and Mollie West Duffy, co-authors of the Wall Street Journal bestseller No Hard FeelingsA helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed -- Lea Berman and Jeremy Bernard, author of Treating People WellListen Like You Mean It is a delight – a secret handbook for mastering communication in the work world and beyond, from a world-class expert who writes like a friend -- Jake Knapp, author of Make Time and SprintYou know listening is one of the best ways to learn and connect, but how much time have you actually spent analyzing your style and skills? As a user experience researcher, Ximena Vengoechea specializes in the art and science of listening. Her book is full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses. -- Adam Grant, author of Think Again and Originals, and host of the TED podcast WorkLifeBeing a good listener is a superpower—and extremely hard to do! Ximena shares with us immensely practical advice in a step-by-step playbook that delights, informs and inspires. A must read for anyone looking to build better relationships at work and grow in their career. -- Alexandra Cavoulacos, founder of The Muse and coauthor of The New Rules of WorkAn engaging and approachable book clearly crafted by a professional communicator, this is an essential guide to listening to and truly hearing others. A helpful read for personal and professional development, or an unsubtle gift for encouraging more meaningful conversations. -- Adam J. Kurtz, artist and author of Things Are What You Make of Them

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Book SynopsisDeliver compelling presentations in any context, from a meeting with colleagues to a client pitch or keynote address.Whenever you talk to anyone, you are presenting yourself and your ideas to an audience. You are giving a presentation. This could be in person, on the phone, or via videoconference. In any case, both your content and your delivery contribute to the vitality and effectiveness of your message. Too many speakers fail to engage their audience and get their ideas across. Don't be one of them! Practical Presentation Skills will help you master the three fundamental elements responsible for a presentation's success: authenticity, focus, and strength.

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Book SynopsisBuild essential skills and write with confidence at work! Immediately practical guide to better business writing designed to help you develop a clear, direct, natural communication style that supports rather than obscures what you want to say. Writing for Business covers writing principles that are relevant for a wide range of business documents, including email, letters, memos, reports, proposals, and more, while also offering editing tips to ensure you come across as professional and polished. The book features examples and tips straight from the workplace.

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Book SynopsisHow many splashy scandals and crisis situations have befallen companies and public figures in the past week alone? How did the organizations and people at the center of those crises manage the situation? Did they survive with their reputations intact or are they facing an ongoing public nightmare that keeps building on itself in the era of social media?This new book from veteran public relations expert Edward Segal is based on the following premise: it's not a matter of IF a scandal or crisis will hit, it's WHEN. How a company deals with it will have lasting impact on their reputation, profits, and more. But for most organizations, when a crisis hits, they're caught off guard and ill-prepared. While essential, crisis plans are worthless unless properly executed, as the stories and examples featured throughout Crisis Ahead attest. Edward Segal's vivid and memorable accounts underscore the benefits of practicing and updating crisis plans at least once a year. The book also provides a template for creating a customizable crisis management plan.Crisis Ahead is for CEOs, senior staff, corporate communication professionals, HR and legal teams, boards of directors, and front-line employees who need to know what to do in the moment: what levers to pull and what moves to make in real time when faced with a crisis, scandal, or disaster. This book is written with the need for speed in mind. It's concise and practical with a light touch and occasional humor to help people on the front lines prepare for, survive, and bounce back from a crisis. It includes dozens of anecdotes, stories, and lessons about how companies, organizations, and individuals - ranging from Amazon, Apple, and the European Union, to Disney, Starbucks, and entrepreneur Elon Musk - have prepared for, created, managed, and communicated about crisis situations.Trade ReviewWith real-time social media available to billions of people, a crisis is just one tweet or YouTube video away. However, when something does occur that has potential to affect your reputation, 'no comment' is not a savvy response. Crisis Ahead prepares you for effectively managing threats to your business. It's your guide to the strategies and tactics of effective real-time communications. Read it so you will be ready when (not if) crisis hits your organization. -- David Meerman Scott, marketing strategist, entrepreneur, and bestselling author of eleven books including The New Rules of Marketing and PRCrisis Ahead is the ultimate and invaluable survival guide for business executives who are knee-deep in a crisis and a handy reference book for company officials who want to prepare for the inevitable. Edward Segal helps you assess your readiness to handle a crisis and provides a practical handbook - packed with exciting real-world examples that required real-world solutions- for crisis communication planning everyone can benefit from. Edward's conversational writing style makes Crisis Ahead a quick and easy read and its innovative design ensures you can immediately find the advice and information you need before, during, or after a crisis. -- Mitchell E. Marovitz, Ph.D., APR, Fellow PRSA, Chair, Public Relations Program Business and Management Department, The Graduate School, University of Maryland Global CampusIn Crisis Ahead, Edward Segal puts his wealth of experience and knowledge about crisis management and communication at your fingertips. He has written a lively, engaging, and practical handbook that provides invaluable insights and advice for preventing, managing, and recovering from dozens of crisis situations. Crisis Ahead is like having your own personal crisis management expert available and on call 24/7. -- Karen Friedman, Karen Friedman Enterprises, Author of Shut Up And Say Something! and Ordinary People: Extraordinary LessonsCrisis Ahead is the one book every CEO and other company officials should have in easy each on their desks before, during, and after a disaster, scandal, or other emergency strikes. This is a quick and easy read with important advice and insights for anyone who helps lead or manage a business or organization. Don't wait until there is a crisis to figure out how to respond and recover from it. Do yourself and your organization a big favor and start reading Crisis Ahead today. -- Arnold Sanow, Author of Get Along with Anyone, Anytime, AnywhereGreat CEOs know the importance of contingency planning. They are ready for the crisis before it strikes. Edward Segal's Crisis Ahead provides a practical and realistic guide that reflects his diverse background as a PR consultant, CEO, corporate spokesperson, journalist, and astute observer of how others have responded to a variety of crisis situations. Edward is an authority on crisis management whose deep knowledge and extensive expertise is on full display in Crisis Ahead. All CEOs, managers, and boards of directors should read it as soon as possible. -- Jerry Matthews, Author, Reach Zenith: The 10 Intangible Skills of Great CEOsAssociations and nonprofit organizations sometime wrongly believe they are immune from a crisis, or that its impact will be minimal. It is not difficult to find news about organizations that have had to deal with million dollar embezzlements, violations of the law ("We didn't know") or a death at their planned event. Having a crisis response plan and resources is critical for survival for leaders, staff, and boards of directors Crisis Ahead, and the expertise and examples provided by author Edward Segal, are valuable tools. -- Bob Harris, CAE, The Nonprofit CenterEdward Segal's newest book is nothing short of crisis management gold. It is the smart, straight-forward, comprehensive, "how to" guide you need to get ready for and manage the unexpected and the unthinkable. Crisis Ahead is the one-stop, go-to reference guide on crisis management for anyone who starts, runs, or helps lead any business or organization. Why put your company or organization at risk by ignoring or denying problems that can impact your reputation, operations, and bottom line? By following Edward's comprehensive and practical advice, you can have the confidence and peace of mind that you are as ready you can be for any crisis and can bounce back from it as soon as possible. -- David Nellis, Principal, Executive Creative Director, Return on Investment marketing and communication agencyI know from my experience and research that proactive planning is critical in order for companies and organizations to successfully weather a crisis and come out even stronger on the other side. The bad news is that crises are inevitable. The good news is that in Crisis Ahead Edward Segal provides the protocols that are necessary to help ensure the survival of a business and the resiliency of its brand. -- Sweta Chakraborty, Ph.D., Risk and Behavioral Scientist, Millennium Leadership Fellow, The Atlantic Council, US Representative, We Don’t Have Time

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Book SynopsisIn a business world where we are told that time is money, the real currency is communicating clearly at a poised and measured pace. Better Business Speech: Techniques, Tricks, and Shortcuts for Public Speaking at Work by Paul Geiger focuses on the challenges of being a strong communicator in a range of business settings. It begins with the basic premise that all speaking for business is public speaking. Therefore, these are the communication scenarios where any lack of confidence in speech ability will be magnified. The obstacles that stand in the way of successful meetings, presentations, networking events, job interviews, and sales calls are all clearly described. Seasoned speech coach Paul Geiger offers tricks, techniques, and shortcuts that all seem shockingly simple; but it is the retraining of the mind and body that is the hard part. He details practical daily exercises that lead to better speech habits and addresses the causes of ineffective speech pattern in both personal and business settings. The physical and mental aspects of speech are explored in the context of forming a strong speech technique foundation that never loses sight of the importance of always sounding authentic. By offering action steps and helpful online tutorials, Geiger provides readers with the tools necessary to make lasting changes that will enhance speaking skills in all facets of business life.Trade ReviewIn his new book, Better Business Speech – Techniques, Tricks, and Shortcuts for Public Speaking at Work, Paul Geiger, an actor, voice-over artist and esteemed speech coach, covers all the possibilities that can go wrong in public speaking and shares how to get them right…. Better Business Speech is organized by chapter to allow you to easily find specific tips for a particular type of business setting or for a speech technique you hope to master. With his book, Geiger has provided a comprehensive and solutions-oriented user’s manual to meet any speaking challenge your professional life demands with both authenticity and authority. * US Daily Review *Quiet voices, running out of breath, appearing unsure — these challenges and more are addressed in Better Business Speech: Techniques, Tricks, and Shortcuts for Public Speaking at Work. Written by speech coach and actor Paul Geiger, the book is filled with strategies for overcoming the jitters and learning how to be a powerful and authoritative speaker. Geiger smartly encapsulates mental and physical techniques within a simple and clear framework, reflecting the very approach we should take to our own speeches…. Better Business Speech isn’t just for businesspeople. It’s for anyone who has to speak in public. But for someone who’s about to speak at a conference or make a presentation and is already starting to sweat, this is a lifesaver of a book. Filled with an insider’s wisdom and empathetic perspective, it will help you gain courage as you step into the spotlight. From honing your message to breathing, from integrating your body language to projecting authority and confidence, Better Business Speech offers all the tools you need to go out there and communicate effectively. * Blogcritics *Paul Geiger teaches you how to get your point across with power and panache. This book is indispensable. -- Al Pittampalli, author of Persuadable: How Great Leaders Change Their Minds to Change the WorldThis renown NYC vocal coach, Paul Geiger, in Better Business Speech offers practical methods for increasing vocal effectiveness. In clear one-to-one steps, he demonstrates using one’s outgoing air flow to punctuate the verbal message; i.e. delaying vocalization after air input, or by varying loudness levels, or by using downward pitch levels at the end of a phrase or sentence. The practice materials when mastered will help speakers sound like they know what they are talking about. -- Daniel R. Boone, PhD, Boone, D.R., et.al. (2014), The Voice and Voice Therapy, 9th edition (Pearson); Boone, D.R. (2016), Is Your Voice Telling on You?, 3rd Edition (Plural Publishing)Paul Geiger has assembled an essential rule book, and tool book, for anyone wishing to improve their communication skills. He writes with clarity, directness, and authority. Exactly the way this book can help you learn to speak. The exercises he offers are simple, effective and easy to follow, making the journey to confident communicating both satisfying and rewarding. -- Doug Paulson, actor, singer, writer, musician, dialect coach and voice teacherPaul Geiger’s Better Business Speech might just be more valuable than your MBA! In today’s business world, it has become increasingly important to present oneself well in terms of communication and speech. Yet, countless professionals feel ill-prepared or even fearful when it comes to using their speaking voices in effective, confident, and successful ways. Many must wonder: “If only it could EASY and PRACTICAL for a business person to revolutionize their speaking capabilities in a short time!”. This is precisely what Paul Geiger has accomplished in his inspired work with “Better Business Speech”. He has taken his expertise as an experienced Speech Coach working with hundreds of clients in the heart of New York City and translated his success into a format that can help everyone. This book should make it from every college dorm room nightstand, to every interviewees’ purse, to the personal bookshelf of every CEO’s top floor office. -- Justin Stoney, Internationally-Recognized Voice Teacher and Vocal Coach, Founder of New York Vocal CoachingBetter Business Speech will take your speech at work from serviceable to extraordinary. Paul Geiger is one of the few coaches whose knowledge of vocal anatomy is on par with his understanding of office politics. Whether you want to enhance your speaking voice, figure out what to do with your hands, or learn how to tell a great story... this book covers everything you need to know! -- John Walton West, co-president and head instructor of New York Speech Coaching

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Book SynopsisKeeping silent in critical moments results in lost opportunity, broken relationships, and disastrous decisions. SAY IT NOW! SAY IT RIGHT! is a straightforward look at the problem people and organizations face by not speaking up. Despite the digital revolution, we are connecting more but communicating less. SAY IT NOW! SAY IT RIGHT! gives tips and scripts to find your voice and speak up at those critical moments in a way that your message has impact and acceptance.

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Book SynopsisLEADING IS AS SIMPLE AS ABCKnock It Out of the Park Leadership keeps things simple with lessons you can easily understand and apply in both business and life. The A, B, C format is a simple tool to highlight different areas, experiences, and lessons you can practice and apply to build yourself up and become an admired leader in any organization.Leaders and team members who master these lessons and incorporate them daily at work and in life experience increases in clarity, confidence, communication, ownership, leadership, retention, productivity, revenues, margins, and profits.

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Book SynopsisAre you tired of doing everything by yourself?Do you wish people would give you the help you need?Do you get frustrated when your attempts to help others don't work?Go To Help will teach you concrete strategies to get better at offering, asking for, and accepting help. You'll gain practical insights to help yourself and others get more done with less stress and longer-lasting success.You'll learn how to: Offer help that inspires others to learn and grow Manage when someone doesn't accept your help Reject requests when you're overloaded Ask specifically for the kind of help that's actually useful

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