Kogan Page

Kogan Page

Kogan Page is an award winning publisher of Business, Finance & Law books from global experts, academics and professionals.

Key genres include business strategy, management and management techniques and artificial intelligence

Best known titles include Steven Van Belleghem’s Customer Passion, AI Strategies For Teams and Superskills again focussing on how best to manage & cope with AI technologies.

Key authors include the prolific HR expert Michael Armstong How To Manage People Fast and Alan Barker who has published many titles on professional skills such as Speak Up, Stand Out. Whilst Matt Haig is better known as a fiction author he was previously a respected author on all elements of branding with Brand Success and Brand Failures being highlights.

1792 products


  • The New World of Work

    Kogan Page Ltd The New World of Work

    Book SynopsisPeter Cheese is Chief Executive of the Chartered Institute of Personnel and Development (CIPD), the professional body for HR and people development. He is also Chair of the What Works Centre for Wellbeing. Based in London, UK, he writes and speaks widely on the themes of the future of work, and engages with politicians, policy makers, academics, business leaders and leaders in the people profession. Prior to the CIPD, he was Chair of the Institute of Leadership and Management after a long career at Accenture where he led the global consulting practice in people and organisation.Trade Review"Few people have thought so long and hard about the future of work as Peter Cheese. His book offers a timely and comprehensive guide to the forces that will shape the work of tomorrow and lays down the challenge to all of us to help create a good work future." * Matthew Taylor, CEO, RSA, and author of the Taylor Review of Modern Working Practices *"Peter's considerable experience in the world of HR makes this book on the future of the workplace and workforce a must read." * Lord Mark Price, former MD of Waitrose, Founder of Engaging Business and WorkL, and Chairman of Fair Trade UK, Member of the House of Lords *"Peter Cheese's unique perch offers readers a thoughtful perspective on the changing world of work. His observations are astute; his predictions compelling; and recommendations impactful. With his insights, business and HR leaders will discover opportunity as they harness the uncertainty ahead." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group *"As a passionate advocate of equality in the Workplace, it is fantastic to see this book talk about the future of work and the challenges and the opportunities it will present. Everyone in business should read this. It opened my eyes to the future we all face." * Baroness Ruby McGregor-Smith, former CEO of Mitie Group, President of the British Chambers of Commerce, Member of the House of Lords *"Never has the pace of change in the world been so rapid. And while we can't be certain of the future, as Peter Cheese sets out in this book, we can shape it. The New World of Work is a compelling narrative of the factors at play and the principles at stake, and is a "must" read for policy makers, business people, educators, indeed for all of us, as it touches the heart of humanity and the skills we will all need to adapt and prosper in the future." * Sir Peter Estlin Former Lord Mayor of the City of London *"For anyone wanting to better understand and glean valuable insights into the future of work and its drivers, challenges and opportunities, this book hits the target. Importantly, it also offers a set of principles to help guide us to a better future of work." * Professor Chris Warhurst, Director of the Institute for Employment Research, Warwick University *"At a time of huge dislocation in the world of work this books provides context and ideas about how we adapt and adopt a new approach to work, workforce and workplace - a useful blueprint for all those working in an ambiguous time." * Helen Cook, Chief HR Officer, NatWest Group *"When someone with great leadership experience is generous enough to share his wisdom and knowledge with others, it provides a short cut for the rest of us in finding solutions to the complex challenges we face. Peter has been more than generous in this book. However, Peter does more than be generous. Peter shows the reader how to navigate through choppy seas whilst maintaining our integrity, our compassion and our sense of responsibility for leaving the world of work a better place for the next generation. It's a "must read" book for all who are bothered about being trustworthy leaders."" * Professor Veronica Hope Hailey, Director of Policy and Research, The Forward Institute, Professor Emeritus of Management Studies, University of Bath. *"Good work is central to fulfilled personal lives and successful organisations. Peter sets out the rationale for change along with practical insights to secure improved individual and organisational wellbeing." * Anne Sharp CBE, CEO Lincolns Inn and former CEO Acas *"Peter is a leader on Human Resources, CEO of the Chartered Institute of Personnel and Development, and Chair of the What Works Centre: What Works Wellbeing, He knows a great deal about people and work. Human capital and organisation are his passion, and he is a highly respected and recognised consultant, speaker and writer in the field. Writing this book in a Covid-engulfed world, he discusses major shifts in technology, globalisation, geopolitics, education and training, all amid economic uncertainty. The volatility and ambiguity of our current world is made clear. We are at the point of new era and this book helps us to understand what should guide us for the future." * Professor Dame Carol Black, former President of Royal College of Physicians, Principal of Newnham College Cambridge, senior government advisor on health and wellbeing *Table of Contents Chapter - 01: A new era of work; Chapter - 02: Economics and the economy; Chapter - 03: Globalization and geopolitics; Chapter - 04: Social and demographic change; Chapter - 05: Technology: Automation, AI and beyond; Chapter - 06: Education and learning; Chapter - 07: Focusing on the right things; Chapter - 08: Building responsible business; Chapter - 09: Leadership for the future; Chapter - 10: People strategy at the heart of business strategy; Chapter - 11: Good work as a goal; Chapter - 12: The agile learning organization; Chapter - 13: Wellbeing as an outcome; Chapter - 14: #WTF - What’s the future?;

    £63.65

  • Confident AI

    Kogan Page Confident AI

    1 in stock

    Book SynopsisAndy Pardoe is a leading AI thought leader, consultant, speaker and author. He is the Founder & CEO of the Wisdom Works Group consultancy and is also the Managing Partner of Wisdom Works Ventures, a specialist accelerator for AI startups. He is the Chair of the Deep Tech Innovation Centre at the University of Warwick. He is based in London, UK.

    1 in stock

    £14.24

  • The Return to Study Handbook: Study Skills for

    Kogan Page Ltd The Return to Study Handbook: Study Skills for

    Book SynopsisHave you learned how to learn? Written especially for professional or distance learners, part-time or mature students, and formal CPD qualification candidates, The Return to Study Handbook will teach you how to study effectively, ace your ongoing education, and get the grades you need to advance in your career. Whether you need to balance your learning with full or part-time work, or overcome the 'mindset gremlins' stemming from a negative school experience, this book will empower you to effectively manage your own learning and provide you with the full range of mental and practical skills you need to succeed. Packed with practical tools, tips, exercises, case studies and strategies, plus the author's own inspirational story, The Return to Study Handbook not only covers the study skills necessary for any student to be successful - such as effective note-taking; exam technique; and essay writing - but it specifically addresses relevant topics for non-traditional students. With advice on recommended technology aids; handling procrastination and distractions; dealing with overwhelm and avoiding burnout; managing distance learning; and overcoming the mental and emotional barriers of past experiences, this book will guide you through everything you need to achieve the grades and career you want.Table of Contents Chapter - 00: Introduction; Section - ONE: Getting ready for further study; Chapter - 01: Independent learning; Chapter - 02: Embrace your non-traditionalism as a student; Chapter - 03: How to prepare for higher education; Chapter - 04: Goal setting; Section - TWO: Mindset and motivation; Chapter - 05: Mindset; Chapter - 06: Motivation; Section - THREE: Organization and productivity; Chapter - 07: Organization; Chapter - 08: Productivity; Chapter - 09: The dark side of productivity; Section - FOUR: Classes, note taking and assignment skills; Chapter - 10: Classes; Chapter - 11: Note taking; Chapter - 12: Essay writing; Section - FIVE: Exam preparation; Chapter - 13: Exam revision; Chapter - 14: Exam performance; Section - SIX: Personal development; Chapter - 15: Continuous improvement;

    £47.50

  • Kogan Page Ltd The Learning and Development Handbook: A Learning

    Out of stock

    Book SynopsisThe skills needed in today's business world are not the same as they were in the past. Therefore, upskilling, reskilling and developing staff has never been more important. However, classroom training isn't the best way to achieve this with employees forgetting more than 70% of what they've been taught within just one day. Learning outside the workplace is social, digital and immediate and companies need to embrace this to achieve the productivity, performance and revenue benefits that come from effective learning. The Learning and Development Handbook is a practical guide for L&D professionals wanting to move away from traditional classroom teaching but not sure where to start. Full of practical tips and advice, this is urgent reading for anyone in the learning profession. The Learning and Development Handbook includes advice on how to embed social and digital learning, make the most of blended learning, adopt brain-friendly learning and design more effective learning content for improved employee engagement and performance. This book also provides guidance on how to identify learning needs in an organization, gather evidence to engage stakeholders and align L&D strategy with overall business strategy. There is also expert guidance on how to evaluate and measure the effectiveness of learning, where to find the data needed to support learning activity. Written by an L&D practitioner, for L&D practitioners, this book is packed full of tips, hints, tools and models that can be used to improve both employee and overall business performance in the immediate, middle-term and long-term future.Trade Review"This is THE handbook that you need to read if you're in L&D or any leadership or management role in your organization. It stimulates the creative juices to consider what could be next to help reach your vision. Packed with the practical, no-nonsense we've come to expect from Michelle, invest in this resource to level-up your thinking in this space." * Amy Brann, Director of Synaptic Potential, author of Engaged, Make Your Brain Work & Neuroscience for Coaches, Keynote Speaker, Consultant *"I expected great things when I heard that Michelle was writing The Learning and Development Handbook and I wasn't disappointed. Insightful, informative and brilliantly structured, Michelle really walks her talk as a Learning and Development practitioner making every chapter easy to absorb, learn from and relate to. Many handbooks can be dry times but this is definitely not one of them, I highly recommend this as a worthwhile read for anyone in business." * Lucinda Carney, author of How to be a Change Superhero, host of the HR Uprising Podcast and CEO of Actus Software *"I was hooked on Michelle's insights on the world of L&D when I followed her daily #NoPlasters tweets. This book is a long overdue evolution of that series and takes it to a whole other level. There is so much I love about this book, the structure is genius, the honesty of Michelle's experience and the drive to share her learning about learning with others for starters. She really shows in this book the level of depth and breadth of this wonderful world of learning and development. It does not matter if you are starting out in your career of this amazing profession or have years and years of experience there is something for everyone in this. And the reading lists in every chapter will take you further on an amazing learning adventure. It is a page turner." * David Hayden, co-author of Learning and Development in the Workplace, Digital Learning Portfolio Manager (L&D) at CIPD *"Michelle writes with complete commitment to helping L&D people achieve efficient, effective, engaging and enjoyable learning and development experiences irrespective of size of department or organization. The superb 'short read' at the start of every chapter makes it easy to get key information before deciding if you need to go deeper - perfect for busy professionals. This should be within arm's reach of every L&D practitioner who is serious about modernising learning and aligning it with business strategy." * Jessica Chivers, coaching psychologist & CEO, The Talent Keeper Specialists *"I alternate between being an ice-skating and deep-sea diving type of reader and this handbook caters to both. I found that the short vs long read format makes it easy to get the information I need, in the way I need it. Not a book to be wasted sitting on a shelf, this will be a 'go-to' for me!" * Amelia Clark, L&D Practitioner *"Michelle has been there, she's got a whole collection of t-shirts and in this book she generously shares her extensive experience of what needs doing to modernise learning and make L&D more effective in organisations. As I read her words, I could hear her voice - it felt like she was sitting beside me as my personal coach. From the not inconsiderable #NoPlasters campaign, she has created a no nonsense treasure trove of practical ideas, advice, action plans and tips, with case studies to give meaning to what's been achieved. Following her own advice, she includes plenty of reflection and gives the reader the confidence and encouragement to try things out for themselves. There is only one Michelle but if you invest in this book you'll have her on your team and she'll help you fly!" * Joan Keevill, Chair of the eLearning Network *"An eminently useful guide, based on practical experience, and supported by research, this is a great handbook for any L&D practitioner looking to move beyond the traditional classroom delivery model." * Donald H Taylor, Chair, Learning and Performance Institute *"In our fast-changing world the facilitation of engaging and effective learning requires a radical new foundation. Based on a depth of practical experience, this book defines a toolkit of strategies and tactics that now underpin successful organizational learning. Sound theory mixed with innovative practice makes this a must-read for those serious about impactful learning." * Andy Lancaster, Head of Learning at CIPD *"This is a brilliant curation of helpful thoughts and sources of information, and as such is an excellent read and resource in itself. The quality content, clearly presented and simply said, is delivered in a warm, open, informative and engaging manner. It invites the reader to learn, reflect, draw their own conclusions and apply the practical content to their circumstances. Whether new to L&D or a seasoned L&Der, Michelle's book will have you thinking, reflecting and growing as it provides both challenge and comfort around our practice and place in the world of HR and work, and beyond." * Denise Sanderson-Estcourt, Head of People, The Open Data Institute *"Making the strategic shift from training to evidence-based learning and development is no easy task when trying to create a continuous improvement learning organization with measurable impact. It is so much more than just terminology. This book helps with the pain and pleasure of operating in this space with practical advice, frameworks and strategies. As an experienced practitioner herself, Michelle understands that there is no one right way of delivering L&D but acts as a guide to enable you to find your own way supporting you with case studies, tips and ideas but more importantly that call to action to nudge you out of your place of comfort to deal with the complexity of the workplace in an ever increasingly complex world." * Shakil Butt (FCIPD, FCCA) HR & Leadership Consultant, Founder of HR Hero for Hire *"It's not often I get really excited about a new book on workplace learning and development. This book from Michelle Parry-Slater is different. Michelle has the gift of explaining concepts and situations - especially in the corporate learning and development field - in an easy-to-understand way which focuses on the practical aspects and that is what we all need. This book is an excellent handbook of all things that the modern workplace training professional needs and I thoroughly recommend it to all in the learning and performance field." * Colin Steed, co-founder of the Learning & Performance Institute and founder of Learning Now TV *"Organizations are looking for tangible ways to engage and develop their employees. Michelle Parry-Slater has created a handbook that brings L&D to life with a mix of being practical, strategic and accessible for one and all. Her work is relevant to all organizations and industries. It will be a fixture in my HR/Business quiver." * Steve Browne. SHRM -SCP, VP of Human Resources, LaRosa’s, Inc. and author of HR on Purpose and HR Rising *Table of Contents Chapter - 00: Introduction Section - ONE: Practical L&D Tips; Chapter - 01: Practical L&D – Getting Started; Chapter - 02: Strategy for L&D; Chapter - 03: Stakeholder engagement; Chapter - 04: Consultative L&D; Chapter - 05: Data and Evaluation; Chapter - 06: Social Learning; Chapter - 07: Digital Learning; Chapter - 08: Blending Learning; Section - TWO: Frameworks; Chapter - 09: ICE – Information, Communication, Education; Chapter - 10: EPC – Environment, Permission and Culture; Chapter - 11: The 3Rs – Required, Resourced, Referred; Section - THREE: Strategies; Chapter - 12: Evolution or revolution; Chapter - 13: Reflective practice; Chapter - 14: Hold it lightly and celebrate success

    Out of stock

    £71.25

  • The A-Z of Careers and Jobs

    Kogan Page Ltd The A-Z of Careers and Jobs

    Book SynopsisFrom accountant to zoologist, this new edition of The A-Z of Careers and Jobs is your one-stop shop for insightful guidance on more than 300 different career areas in the UK. This book is designed to help identify what personal strengths fit to what kinds of work, what skills you should highlight on a CV and what you need to know about each job. This book is a quick and informative way to find out about what jobs and careers are out there, from traditional roles to new opportunities in the digital world. For those looking for their first job after school or university, or for anyone considering a change of career, this book provides reliable and up-to-date advice on a wide range of professions to help you choose the right path for you. The A-Z of Careers and Jobs covers the practical issues you need to understand, such as the extent of job opportunities in each industry, what personal skills are needed, what experience is required, entry qualifications, training, as well as typical earnings and starting salaries. In an ever more competitive and changing job market, information will help maximize your chances of success. This handy and informative reference guide is also a valuable resource for careers advisers working in schools, colleges and universities who need to keep track of new developments - such as new roles and routes of entry, professional associations and exams - to offer the very best guidance to today's job hunters.

    £58.50

  • Kogan Page Ltd The Complete Facilitators Handbook

    Out of stock

    Book SynopsisJohn Heron John Heron was the founder and director of the Human Potential Research group at the University of Surrey until recently. He was also a training consultant.Trade ReviewCombining a strong theoretical content, including a comprehensive group dynamic theory, with a repertoire for practical action this guide provides the foundations for building effective and successful skills to suit the facilitator's personality and closely match situations encountered.Table of ContentsDimensions and modes of facilitation; authority, autonomy and holism; whole person learning; the group dynamic; the planning dimension; the meaning dimension; co-operative inquiry; peer review audit; peer support groups; the confronting dimension; the feeling dimension; charismatic education and training; the structuring dimension; varieties of the experiental learning cycle; the valuing dimension; learning to be a whole person; approaches to social change; the creation of a facilitative style. Appendix: the manager as facilitator.

    Out of stock

    £37.99

  • Kogan Page Ltd Management Consultancy

    Out of stock

    Book SynopsisPhilip Sadler is widely recognised as a leading authority in the field of management studies. Principal of Ashridge Management College for over 25 years until his retirement in 1990, he now devotes his time to research, writing, consultancy and lecturing. He is a Fellow of the International Leadership Association, a Companion of the Institute of Management, a Fellow of the Institute for Personnel Development, a Fellow of the Institute of Directors, and a Patron of the Centre for Tomorrow's Company. He has been awarded the honorary degrees of DSc (City University) and DBA (De Montford University). He holds the Burnham Gold Medal of the Institute of Management and was appointed CBE in 1986. He is the author of The Seamless Organization and Building Tomorrow's Company, also published by Kogan Page.

    Out of stock

    £53.99

  • Kogan Page Ltd Understanding Facilitation

    Out of stock

    Book SynopsisDr Christine Hogan is a professional facilitator, educator and author. She is committed to helping people to learn how to facilitate and to enhance innovations in facilitation through reflective practice, networking and research. Her consultancy work in Australia, Asia and the Pacific focuses on personal, organisational and community development. Christine has worked in Kiribati (in the Pacific), Lao PDR, Bhutan, Myanmar, Mongolia, Nepal and Hong Kong.Table of Contents Chapter - 00: Introduction; Chapter - 01: Setting the scene: the emergence of the field of facilitation; Chapter - 02: Development of facilitation in management; Chapter - 03: Development of facilitation in education and training; Chapter - 04: Development of facilitation in community development; Chapter - 05: Definitions and metaphors of facilitation; Chapter - 06: Models of facilitation; Chapter - 07: Definitions of co-facilitation; Chapter - 08: Basic theories and concepts of group work; Chapter - 09: Facilitating culturally diverse groups; Chapter - 10: Facilitation and technology; Chapter - 11: Professionalism and ethics

    Out of stock

    £28.49

  • Practical Facilitation

    Kogan Page Ltd Practical Facilitation

    Out of stock

    Book SynopsisDr Christine Hogan is a professional facilitator, educator and author. She is committed to helping people to learn how to facilitate and to enhance innovations in facilitation through reflective practice, networking and research.Table of Contents Chapter - 00: Introduction; Chapter - 01: Consulting with clients; Chapter - 02: Beginning a workshop: contracting, icebreakers and developing trust; Chapter - 03: Basic facilitation toolkit; Chapter - 04: Processes to involve all the senses; Chapter - 05: Cross-cultural and diversity issues; Chapter - 06: Difficult situations; Chapter - 07: Creative and reflective processes; Chapter - 08: Facilitating meetings; Chapter - 09: Planning processes; Chapter - 10: Facilitating creativity; Chapter - 11: Problem solving and decision making; Chapter - 12: Developing workable relationships; Chapter - 13: Facilitating outdoor learning; Chapter - 14: Facilitating distributed teams using technology; Chapter - 15: Facilitating endings; Chapter - 16: Evaluation; Chapter - 17: Ongoing learning and maintenance

    Out of stock

    £42.74

  • Managing Transport Operations

    Kogan Page Ltd Managing Transport Operations

    Book SynopsisManaging Transport Operations explains the wide range of skills demanded of transport managers, who must understand the economic, social, political and technical aspects of road, rail, air and sea transport, while ensuring that levels of safety and reliability are not compromised

    £42.74

  • Researching Customer Satisfaction and Loyalty

    Kogan Page Ltd Researching Customer Satisfaction and Loyalty

    Out of stock

    Book SynopsisPaul Szwarc is a director at Network Research and Marketing Ltd. He has 25 years' experience of consumer and business-to-business research, and has worked on both the client and supply side in the UK and Canada. An expert in the consumer financial sector, he has directed multi-country projects on customer loyalty and retention, new product/service development, and employee satisfaction in the UK, European and North American markets.Trade Review"Comprehensive and accessible guidance on all the practical tasks involved in creating and running projects." In-Store "Its greatest strength is that it preaches the virtues of being customer-centric. As the author rightly states, a dissatisfied customer represents a real cost to an organisation." www.mediaweek.co.uk "This guide to researching customer satisfaction and loyalty is divided into four sections which describe the different stages to be followed, from theory (quantitative and qualitative research) to the analysis of data, with the intermediate stages of the survey methodology (in-house research or through an agency) and the customer interview." EFMA Magazine "A guide to researching customer satisfaction from the viewpoints of clients and suppliers." Reference and Research Books "Does an outstanding job of answering or at least touching on nearly every question you might have as you contemplate a satisfaction research program." Quirk's Marketing Research Review "The Market Research in Practice series are excellent publications. They offer students the opportunity to study core topics separately and in depth." Graham Webb, Senior Programmes Manager, Marketing, Sales & Retail, Park Lane College, UK "The content is perfect for client company managers, for newcomers to research agencies and for students of marketing research...Readers who want to go further can choose from over 80 references." International Journal of Market Research "Its greatest strength is that it preaches the virtues of being customer-centric. As the author rightly states, a dissatisfied customer represents a real cost to an organisation." Media WeekTable of Contents Section - ONE: Introduction and theory; Chapter - 01: Introduction to customer satisfaction and loyalty; Chapter - 02: Theories and strategies for measuring and improving customer satisfaction and loyalty; Chapter - 03: Qualitative research; Chapter - 04: Quantitative research; Section - TWO: Getting started; Chapter - 05: The project briefing; Chapter - 06: The proposal; Chapter - 07: Sampling; Chapter - 08: What to ask; Section - THREE: ‘Touching’ the consumer; Chapter - 09: Facing the consumer; Section - FOUR: Outputs; Chapter - 10: Analysis; Chapter - 11: Reporting the findings; Section - FIVE: What lies ahead?; Chapter - 12: What lies ahead?

    Out of stock

    £31.34

  • Applied Transport Economics

    Kogan Page Ltd Applied Transport Economics

    Out of stock

    Book SynopsisProfessor Stuart Cole is based at the University of Glamorgan. He has been director of Transport Research and Consultancy (TraC) since its creation in 1989. He also runs a private practice specializing in transport economics, policy, planning and marketing. He is also a frequent broadcaster on BBC radio and television and has written numerous articles and published several books on transport economics and policy.Trade Review"Introduces the reader to transport economics through applications of important concepts." Journal of Economic Literature "Essential reading for managers, policymakers, and those economists interested in the practical application of theoretical models." Abstracts of Public Administration, Development and the EnvironmentTable of Contents Chapter - 00: Introduction; Section - ONE: Transport Market Dynamics; Chapter - 01: Market Demand; Chapter - 02: Elasticity of Demand; Chapter - 03: The Supply of Transport; Chapter - 04: Pricing Policy; Chapter - 05: Cost Levels and Structure – Road Transport; Chapter - 06: Cost Levels and Structure – Railways; Chapter - 07: Cost Levels and Structure – Airlines; Chapter - 08: Forecasting Transport Demand, Revenue and Expenditure; Section - TWO: Public Policy; Chapter - 09: Economic Appraisal – Techniques; Chapter - 10: Economic Appraisal – Valuation of Elements; Chapter - 11: Public Private Partnership (PPP) Investment; Chapter - 12: Funding an Integrated Transport Policy; Chapter - 13: Regulation or Competition?; Section - THREE: Transport and Development; Chapter - 14: 19th Century Britain; Chapter - 15: Transport and Economic Activity

    Out of stock

    £47.49

  • Mentoring In Action

    Kogan Page Ltd Mentoring In Action

    Out of stock

    Book SynopsisDavid Megginson is Professor of Human Resource Development at Sheffield Hallam University and co-founder of the European Coaching and Mentoring Council (ECMC). He is also the co-author of Human Resource Development in the Kogan Page MBA Masterclass Series. David Clutterbuck is also a co-founder of the ECMC and senior partner of Clutterbuck Associates. Bob Garvey is Principal Lecturer and leader of the Mentoring and Coaching Research Unit at Sheffield Hallam University. Paul Stokes also works at the Unit as a Senior Lecturer, and Ruth Garrett-Harris holds the position of Researcher and Consultant. Trade Review"If you want to find out what mentoring is... then this book is the place to find out." - Management Training"

    Out of stock

    £28.49

  • Facilitation Made Easy

    Kogan Page Ltd Facilitation Made Easy

    Out of stock

    Book SynopsisEsther Cameron is an independent consultant, facilitator and senior level coach. She works with a wide range of organizations to enable significant change. She is Director of Cameron Change Consultancy Ltd and co-author of Making Sense of Change Management, also published by Kogan Page.Trade Review"An introduction to the skills needed to facilitate meetings and workshops, including a self-assessment guide." VS Magazine "Esther Cameron sheds light on the art of facilitation to avoid boring staff to death." Business Edge "Cameron's intention is to debunk "facilitation" but more than that she demystifies it... the beauty of the book is that each chapter is unique and so you can pick on relevant sections specific to you." Engineering Management "Absolutely indispensable guidelines... Realistic, honest, and written by someone who's clearly spent time in the trenches. This is the one I recommend to every new classroom trainer who crosses my path." Training Magazine "If you have an upcoming meeting, quickly peruse this book for some reliable, actionable advice. " getAbstractTable of Contents Chapter - 01: Introducing facilitation; Chapter - 02: The psychology of groups; Chapter - 03: Planning a facilitated workshop; Chapter - 04: Running a facilitated workshop; Chapter - 05: The workshop environment; Chapter - 06: What to do afterwards; Chapter - 07: Other issues surrounding the use of workshops; Chapter - 08: Worked case studies; Chapter - 09: Special case workshops; Chapter - 10: Facilitating virtual meetings; Chapter - 11: The facilitator’s complete checklist

    Out of stock

    £42.74

  • Commonsense Direct and Digital Marketing

    Kogan Page Ltd Commonsense Direct and Digital Marketing

    Out of stock

    Book SynopsisDrayton Bird has over 45 years' experience as a copywriter, creative director and latterly as Vice Chairman and Creative Director of the world's largest direct-marketing network, Ogilvy and Mather Direct. Today he is Chairman of The Drayton Bird Partnership, which handles direct marketing and other marketing activities for clients both large and small. An internationally celebrated speaker and columnist, he is also the author of How to Write Sales Letters that Sell (Kogan Page).Trade Review"Read it and re-read it. It contains the knowledge of a lifetime." David Ogilvy "If you read no other book on direct marketing you should find the time to read this one." Direct Marketing International "Probably the best book written on direct marketing... and certainly the easiest to read." Direct Marketing Strategies "Witty and practical, but never boring. A great book to read and re-read and one that I wish I had read a lot earlier in my career." Joseph Sugarman, CEO, JS&A "Everything the testimonials say and a bargain at any price." Robert Heller, Founder, Management Today "Among my most valued possessions, and easily among the greatest ever written on advertising, right up there with those by Caples, Ogilvy, Schwab, Reeves and Hopkins." Gary Bencivenga, cited as America's top copywriter "Remarkably personal, yet authoritative." Ed McLean, DM News, New York "I built my business on Commonsense Direct Marketing - for years I was dipping in and out of it, and still do. It always points you in the right direction." Andrew Turner, MD and founder, Central Trust "So clear and concise that selective quotations fail to do justice to the richness of its texture." Campaign "Great book! Clear, honest and relevant - it's a great guide on how to focus on the basics and get it right." Alex Smirniotis, Combined Insurance, Australia "If you can spare the time to read only one direct-mail book - this is it. Beg, borrow or steal it." Graeme McCorkell, Founder, MSW Rapp & Collins "I read the whole book through from cover to cover in one weekend - because it was well written (as you would hope!) but also because it was just so immediately useful." Rowan Gormley, Virgin Wines "Much is talked and written about strategy. At length. My simple strategy would be, buy this book, heed its lessons and gain yourself a little competitive advantage in the process." Barry Jenner, General Manager, Marketing, Gallaher Ltd "Written in a crystal clear, engaging style... 'Commonsense Direct & Digital Marketing' covers all the areas of digital marketing, from basic principles to the most sophisticated techniques." IS Oppurtunities "Has become a benchmark in direct marketing handbooks." EFMA Magazine "Chapters on direct marketing are gold dust for starters and seasoned BSB practitioners alike." B2B Marketing "A combination of updating and amplification, which should allow this work to retain its pre-eminent position as a comprehensive 'cookbook' on how to make direct marketing work, in all its manifestations." "You will never find this book on a proper marketer's coffee table - because it will be far too dog-eared from the constant use by anyone who is interested in serious direct marketing." Argent (Jnl of the Financial Services Forum) Autumn 2007 "When it comes to direct (and digital) marketing, Drayton Bird is the man. At GBP24.95 this is the bargain book of the century. At GBP249.50 it would still be a bargain. A top seller for 25 years, this is the definitive tome on the subject." "Drayton knows more than anyone else about the topic, he is a very good writer and he is brutally honest." "Virtually a degree course in direct marketing and any reader would do well to treat it as such." IOD Hertfordshire, Dec 2007Table of Contents Chapter - 01: Beginnings Chapter - 02: The Three Graces of Direct Marketing Chapter - 03: Direct Marketing Can Do More Than You Think Chapter - 04: How to Get Started Chapter - 05: Positioning and Other Mysteries Explained Chapter - 06: How to Plan Well Chapter - 07: Media: A Different, More Flexible Approach Chapter - 08: Digital Marketing: The Internet and E-mail Chapter - 09: Your Greatest Asset Chapter - 10: Where Ideas Come From and How to Express Them Persuasively Chapter - 11: How to Make Your Creative Work Virtually Foolproof Chapter - 12: How to Test – and Evaluate Your Results Chapter - 13: Testing Versus Research – and Other Matters Chapter - 14: How to Choose Your Agency – and When to Do Without One Chapter - 15: Client and Agency: the Unequal Partnership Chapter - 16: The Future of Marketing: Ten Predictions – and a Health Warning Chapter - 017: Index

    Out of stock

    £28.49

  • Public Affairs in Practice

    Kogan Page Ltd Public Affairs in Practice

    Out of stock

    Book SynopsisDr Stuart Thomson is Senior Public Affairs Adviser at Bircham Dyson Bell, the leading law firm and Parliamentary Agency. He was previously a Director with Upstream, the political consultancy and regulatory affairs division of the international law firm, DLA Piper Rudnick Gray Cary. He writes and lectures on business and political issues and is the author of several books.Steve John is Director of Government Affairs for PepsiCo UK and Ireland. Before that, he ran Upstream, the political consultancy and regulatory affairs division of the international law firm, DLA Piper Rudnick Gray Cary. He has also worked as a journalist and as a political consultant for a number of government relations firms.Trade Review"This book really gets to the heart of public affairs and will doubtless prove useful for those new to the industry as well as one or two of its more experienced members." Jonathan Bracken, Partner and Head of Public Policy, Bircham Dyson Bell, and former Chair of the CIPR Government Affairs Group "The link between the media, politics and campaigning has never been stronger. Those involved in public affairs need to know what the media expects of them otherwise the campaign will suffer. Thomson and John's book can help you get to the heart of the media and its influence on political audiences." Alastair Stewart, ITN Journalist "Public affairs is a valuable part of the democratic process and informed, ethical lobbying can make for better decision-making. Government, Parliament, civil servants and the media all recognise the role public affairs plays and the benefits it can bring. Having been on the receiving end of campaigns when in Government, I can say that this book will really help you deliver effective programmes." Stephen Twigg, Director of the Foreign Policy Centre, former Government Minister and Labour MP "Politicians expect to receive briefings that are well argued and accurate - a half told story or one that leaves questions unanswered will only lead to failure. The relationships you build will politicians are of vital importance so make sure you get off on the right foot. This book helps you do that - its a must for anyone really wanting to understand public affairs." Ed Vaizey MP, Conservative Party Member of Parliament for Wantage "A guide to public affairs for people seeking to enter the industry and practicing professionals" Evening Express, Aberdeen "Explains how to devise an effective lobbying strategy, engage and communicate with politicians and other policy makers, and identify, motivate and engage stakeholders." PR Week "Thomson and John take readers through why public affairs is important for an organization, what it involves and the benefits it can deliver." BrandRepublic website "Includes top tips on how to get involved in public affairs and make yourself heard by politicians and policy-makers in parliament and the civil service." The Edgeware and Mill Hill Press "Will demystify the techniques and background to lobbying." Kentish Express "A practical guide to modern public affairs." Public Affairs News "Thomson and John show how to develop the required expertise." Australian Financial Review, AFR Boss "Does exactly what it says on the cover." Corporate Communications "Demonstrates that public affairs nowadays is nuch more about targeted, professional and strategic communications." Local Covernment First "Practical 'how-to', hands-on book on" B.V.P.A " The authors comprehensively sketch out the relevant structures, techniques and recent developments in public affairs". LGATable of Contents Chapter - 01: Introduction; Chapter - 02: The art of lobbying; Chapter - 03: Reputation and the media; Chapter - 04: Managing issues; Chapter - 05: Stakeholder relations; Chapter - 06: Corporate social responsibility; Chapter - 07: Conclusion

    Out of stock

    £25.64

  • The Servant Leader

    Kogan Page Ltd The Servant Leader

    Book SynopsisRobert P. Neuschel was professor of corporate governance at the Kellogg School of Management, a director and senior partner at leading consulting firm McKinsey & Company, and a retired captain in the U.S. Army. He earned an MBA from Harvard Business School and authored more than 125 articles on a wide range of management subjects. He died in 2004.Trade Review"I commend the lessons of this book with the highest respect and enthusiasm." - Leo F. Mullen, former president and CEO, Delta Airlines, Inc. "Bob Neuschel was a great student of leadership and his book needs to be read by all those seriously interested in this important subject." - P.S. Willmott, President and CEO, Zenith Electronics Corporation "This book is a must-read for leaders and teachers of leadership worldwide." - Donald P. Jacobs, Dean Emeritus, Kellogg School of Management"

    £26.99

  • Creating Passion Brands

    Kogan Page Ltd Creating Passion Brands

    Out of stock

    Book SynopsisHelen Edwards is a London Business School MBA and PhD with 16 years' experience working with brands, including Johnson & Johnson, Unilever and BT. She lectures on brand management at London Business School.Derek Day has 25 years' experience working with brands, most recently as JWT's Worldwide Creative Director for Unilever. He has won creative and effectiveness awards for his work on Mercedes-Benz, BT, The Co-operative Bank and the Health Education Authority.Trade Review"The perfect text for today's planner." Malcolm White, Account Planning Group "This is a very rewarding read. The first half points out where so many brands have lost their differentiation thanks to the separation of Marketing from the rest of the organisation and Marketing's subsequent overhyping of its power base - the consumer perspective...The second half sets out how to identify and maximise the soul of a brand. This will be a slow burn hit that eventually becomes a key text. Get yours now." Chris Forrest, The Nursery "A great debate starter for anyone in business." Brand Strategy "Creating Passion Brands builds on existing branding notions and reiterates the commercial value of good old fashioned principles as well as introducing some fresh, practical ideas that can be applied to any company, irrespective of size." Inside Retailing "This powerfully argued book is a call to arms, not just to marketing departments but to anyone in business." Accounting and Business "Edwards and Day offer a structured and thoughtful approach to Passionbrand building to anyone looking for a new approach to a very old problem." MBA Magazine "A useful and enjoyable book to read: the information is disseminated seamlessly, and the references are current." Quality World "This book is a perfect example of thinking outside the box - Edwards and Day have provided one of the most innovative, intriguing business books of the season." Kirkus Reviews "You can make a lot of money with a brand by ignoring everything in this book, but your products will be dull and your employees bored...Creating Passionbrands accurately describes processes by which we can all have more fun." Brand Strategy "The authors are well-placed to illustrate the way in which a venerable but moribund brand can transform itself with passion...they distil this experience and insight into six guiding principles, which all modern corporations could follow with advantage." Argent "Edwards and Day provide their readers with both a practical framework to examine a brand's scope for passion and a structured process for developing it." Admap Magazine "A step-by-step process for emulating successful brands and for building strong emotional connections with consumers." Reference and Research Book News "One of the more rewarding contributions to the subject in recent years." Marketing Magazine "The identification of consumer-led brands as a negative phenomenon, the idea that some brands can become passion brands and the articulation of an insightful list of truly stimulating creative questions that can be used to inspire marketing imagination are valuable contributions." Journal of Product and Brand Management "Explains the importance of "Passion brands" - brands which ignite passion both inside and outside the company - and sets out a proven methodology for the creation and maintenance of Passion brands." Journal of Economic LiteratureTable of Contents Chapter - 00: Introduction; Section - ONE: Why; Chapter - 01: From understanding to obsession; Chapter - 02: The five symptoms of malaise of consumer-led brands; Chapter - 03: Why brands need belief; Chapter - 04: Why passive belief won’t do; Chapter - 05: Just another brand – or a Passionbrand?; Section - TWO: How; Chapter - 06: Creating Passionbrands: the journey starts here; Chapter - 07: Corner no 1: ideology; Chapter - 08: Corner no 2: capability; Chapter - 09: Corner no 3: consumer; Chapter - 10: Corner no 4: environment; Chapter - 11: Marketing imagination and the Passionpoint; Chapter - 12: From identity to reality: six guiding principles; Chapter - 13: Leading from the heart

    Out of stock

    £28.49

  • The Group Trainers Handbook

    Kogan Page Ltd The Group Trainers Handbook

    Out of stock

    Book SynopsisDavid Leigh is Director of his own management and training consultancy Prospects Unlimited. He is a qualified barrister, trainer and writer.Table of Contents Chapter - 00: Introduction; Section - ONE: Design and development; Chapter - 01: Introduction to the training process; Chapter - 02: Setting objectives; Chapter - 03: Developing a lesson plan; Chapter - 04: Training methods; Section - TWO: Delivery and training skills; Chapter - 05: Questions and responses; Chapter - 06: Managing difficult behaviours; Chapter - 07: Building rapport; Chapter - 08: Using your voice; Chapter - 09: Giving and receiving feedback; Chapter - 10: Non-verbal communication; Chapter - 11: Coping with stress; Chapter - 12: Visual support; Chapter - 13: The training environment; Chapter - 14: Evaluating training; Chapter - 15: Checklists

    Out of stock

    £37.99

  • The Project Management Life Cycle

    Kogan Page Ltd The Project Management Life Cycle

    Out of stock

    Book SynopsisJason Westland is the founder of www.Method123.com. As a Project Director, General Manager and CEO, he has helped Project Managers around the world undertake projects successfully. His greatest challenge was managing British Rail's technology realignment programme.Trade Review"Offering an in-depth suite of tools for managers to undertake projects successfully, this book reveals a complete methodology for the management of projects based on the principles set out by the Project Management Institute (PMI)." Advance Magazine "Whether you are new to project management or an experienced veteran, you will find this book to be an invaluable resource for initiating, planning, executing and closing projects effectively." Pamela Good, Vice-President of Communications, Project Management Institute, Buffalo Chapter, USA "This book covers all of the essential elements of project management and provides the tools needed to manage projects from initiation to closure." Michael Cook, National President, Canadian Institute of ManagementTable of Contents Chapter - 01: Overview; Chapter - 02: Project initiation; Chapter - 03: Project planning; Chapter - 04: Project execution; Chapter - 05: Project closure; Chapter - 06: Epilogue

    Out of stock

    £33.24

  • The Talent Powered Organization

    Kogan Page Ltd The Talent Powered Organization

    Out of stock

    Book SynopsisPeter Cheese is the Managing Director for Accenture's Human Performance practice globally. He has more han 25 years' consulting experience.Robert J. Thomas is an Accenture partner and executive director of Accenture's Institute for High Performance Business in Boston, MA.Elizabeth Craig is a research fellow at the Accenture Institute for High Performance in Boston, MA.Trade Review"This book gets it right - talent is the difference maker." Edward E Lawler, The Marshall School of Business, University of Southern California, author of Built for Talent "Insightful, data-rich and comprehensive - a must read for all members of senior management and students of management." Fred K Foulkes, Professor, Boston University School of Management "[A] terrific book about the discovery, sourcing, development and alignment of talent - by three people who have made their living doing it." Steve Kerr, Goldman Sachs "An exceptionally articulate and example-laden contribution to understanding the new corporation and the new employee." Don Tapscott, Chief Executive, New Paradigm, author of Wikinomics and Growing Up Digital "Talent is essential to competitiveness in the new economy. The Talent Powered Organization offers powerful arguments about how to develop and use it." Peter Cappelli, Professor, The Wharton School, University of Pennsylvania, author of Talent on Demand "This timely and comprehensive book places the challenge of talent firmly in the global context of shifting demographics and changing patterns of industry growth. With a style which is practical, engaging and thought provoking - this is a must read for any business leader." Lynda Gratton, Professor, London Business School, author of Hot Spots "This book reveals the hidden key to sustainable competitive advantage in a turbulent global economy." Business Executive "Unlike many management books, this one has a British setting, making it both relevant and understandable." Edge "Equivalent to five years of The Economist." "A sparkling and lucid guide to some of the key issues facing businesses today." "It represents value for money and is the equivalent of having five years' worth of The Economist at your fingertips." Training and Coaching Today, Nov 2007 "The Talent Powered Organisation offers the collective wisdom of three HR consultants from the high-performance practice at Accenture." "This book tackles one of the most pressing and challenging issues on managers' agendas, winning the battle for talent." Manager (British Journal of Administrative Management) "Valuable for practising and aspiring HR executives, it also merits wider attention from senior management." "The Talent Powered Organisation will help organisations to win the battle for talent." People Management, Nov 2007 "A comprehensive review of the trends that are elevating talent management to the top of the corporate agenda." "Among the first books in the field to provide a through and holistic perspective on how to respond to these new challenges on a global scale." Consultant News, December 2007 'A comprehensive review of the trends that are elevating talent management to the top of the corporate agenda - from recruiting young technicians from the developing world, to retaining valuable experience from an aging generation of employees, to integrating Generation Y into the workforce.' 'Among the first books in the field to provide a through and holistic perspective on how to respond to these new challenges on a global scale.' Accenture Newsroom, December "Provides a fresh look at human capital management. Ample use of diagrams and case studies do a good job of presenting complex issues in a simple format." "If you are putting together a paper on hoe to retain and multiply talent in your organization, or if you are a student studying strategic HR and talent management in a global context, this book offers helpful tips." Training & Development (USA) January 2008 "Written in a reader friendly way by leading experts from Accenture's Institute for High Performance/Human Performance practice." "A Revealing and rewarding read" Long Range Planning, winter 2008 'Whatever your Business function, this book will make you think about business in a new way. It will broaden your horizons, and help you and your organisation to survive and prosper in the 21st Century.' Business Executive, Nov 2007 'A must - read for any leader striving for greater organisational performance' Professional Manager, January 2008Table of Contents Chapter - 00: Introduction from the authors; Chapter - 01: Talent Imperatives for a New Economic World; Chapter - 02: A Strategic Approach to Talent; Chapter - 03: The Discovery of Talent; Chapter - 04: From Talent Development to Deployment; Chapter - 05: Engagement; Chapter - 06: Embedding and Sustaining Talent Power; Chapter - 07: Next Steps and the New Imperatives

    Out of stock

    £31.34

  • IQ and Personality Tests

    Kogan Page Ltd IQ and Personality Tests

    Out of stock

    Book SynopsisPhilip Carter is an IQ test expert who is continually devising new IQ tests and puzzles. He has written over 100 books covering all aspects of testing, crosswords, puzzles and reasoning. These include IQ & Psychometric Tests, Test your IQ and The IQ & Psychometric Test Workbook, all published by Kogan Page.Trade Review"This publication certainly has more up-to-date feel than many similar books on the Information Centre shelves." "Is very helpful in explaining to readers how the tests are incorporated within the recruitment process." "A useful publication for developing your book stock to answer enquiries on testing." Phoenix, Spring 2008Table of Contents Chapter - 00: Introduction; Section - ONE: Personality tests; Chapter - 01: How to do the personality tests; Chapter - 02: How well do you cope under pressure?; Chapter - 03: Are you a people person?; Chapter - 04: Asking for what you want; Chapter - 05: Do you have the secret of success?; Chapter - 06: How content are you?; Chapter - 07: Are you a control freak?; Chapter - 08: Forward-looking, or stuck in a time warp; Chapter - 09: How soft-centred are you?; Chapter - 10: Attitude; Chapter - 11: Optimist or pessimist?; Chapter - 12: Are you a good team player?; Chapter - 13: How assertive are you?; Chapter - 14: How patient are you?; Chapter - 15: Would you make a good contestant on Big Brother?; Chapter - 16: Are you a career person?; Chapter - 17: How obsessive are you?; Chapter - 18: How laid-back are you?; Chapter - 19: Laterality; Chapter - 20: Creativity; Chapter - 21: Perception; Section - TWO: Aptitude tests; Chapter - 22: How to do the aptitude tests; Chapter - 23: IQ test one; Chapter - 24: IQ test two

    Out of stock

    £13.49

  • Managing Risk in Extreme Environments

    Kogan Page Ltd Managing Risk in Extreme Environments

    Out of stock

    Book SynopsisDuncan Martin was educated at Cambridge, UK, and at the University of Pennsylvania. He has worked in over a dozen countries and speaks five languages. He was a consultant at Booz Allen & Hamilton and Oliver Wyman & Company, and Director of Strategic Risk at DrKW. He presently works in risk management at RBS Wholesale.Trade Review"i rarely read books twice but this one i will. all risk professionals, whatever their field, would benefit from reading this book." dr chris marrison, founder and ceo, risk integrated llc "extreme risk scenarios to practical risk management - thought-provoking and original. recommended for all cros." raj singh, cro, allianz ag "the core concepts of risk are invariable: frequency, severity, correlation and uncertainty, to counter which a responsible risk-management regime employs a three-step process: think, plan, do." engineering management, dec-jan '07 - '08 'this book should be a must for operational risk professionals' securities & investment review, jan 2008 "the author has interviewed specialists in all the fields covered who talk about their risk management plan practices - and their experiences in extreme circumstances, when the bets are off." e.manager, june 2008 "martin outlines risk management strategies for extreme environments [...] to explain how it works and how the lessons can be applied in corporate organizations and financial institutions." book news, library publication - usa, spring 2008Table of Contents Chapter - 00: Introduction; Section - ONE: Case Studies; Chapter - 01: Epidemic; Chapter - 02: Wildfire; Chapter - 03: Terrorism; Chapter - 04: Extreme humanitarian aid; Chapter - 05: Mountain; Chapter - 06: Meltdown; Chapter - 07: Extraction; Chapter - 08: Flood; Chapter - 09: Earthquake; Section - TWO: Themes; Chapter - 10: Managing risk in extreme environments; Chapter - 11: So what?; Chapter - 12: The seven laws of extreme risk management

    Out of stock

    £35.99

  • The Essential Guide to Employee Engagement

    Kogan Page Ltd The Essential Guide to Employee Engagement

    Out of stock

    Book SynopsisSarah Cook is a management development consultant who specializes in helping organizations develop their leadership and employee capability. Sarah previously worked as a marketing manager for Unilever and as Head of Customer Care for a retail management consultancy. She is the author of three other books published with Kogan Page.Trade Review"Explains how to maintain and increase employee engagement measurably." Publishing News, 14 March 2008Table of Contents Chapter - 01: What is employee engagement?; Chapter - 02: Beginning an employee engagement programme; Chapter - 03: Identifying the key drivers of engagement in your business; Chapter - 04: Developing an employee engagement strategy; Chapter - 05: Well-being; Chapter - 06: Information; Chapter - 07: Fairness; Chapter - 08: Involvement; Chapter - 09: Agents for change; Chapter - 10: Sustaining a focus on employee engagement

    Out of stock

    £28.49

  • The Innovative Leader

    Kogan Page Ltd The Innovative Leader

    Out of stock

    Book SynopsisPaul Sloane is the founder of Destination Innovation (www.destination-innovation.com). He was a top salesman with IBM, UK, MD of Ashton-Tate, VP International for MathSoft Inc and CEO of Monactive. Clients for his presentations and workshops include Vodafone, GlaxoSmithKline, Phillip Morris, IBM, Equant, BT, Prudential and L`Oreal. He is the author of The Leader's Guide to Lateral Thinking Skills, also published by Kogan Page.Trade Review"Innovation is a key characteristic of great leaders... Paul's book provides practical tips to help anyone in their quest to develop their creative muscles." Mark Durrant, Communications Director, EMEA, Motorola "Guaranteed to make you think differently, challenge the way you and your team work and produce results. Read it end to end and you should be ready to make your fortune!" Geoff Dodds, Head of Brand Strategy, Lloyds of London "This book is a practical volume aimed at helping managers achieve the business world's current Holy Grail of Innovation. The book is simple, accessible and admirably brief." The Independent "Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion." Jack Welch, former CEO, GE "It shows how to apply methods of innovation and creativity to the individual, to business and to the organization." Leadershipnow.com "Busy leaders and senior level executives will love Paul Sloane's new book, The Innovative Leader. It distills innovation lessons and strategies into a concise, actionable executive summary format that speaks to their needs. You'll find idea that you'll want to implement right away in your business." Innovationtools.com "This book aims to help readers transform the creative capabilities and innovation performance of their businesses." Personneltoday.com "The aim of the book is to highlight the means by which organizations can be turned into powerhouses of invention and entrepreneurial achievement." Manager "It's about two hundred pages of "bite-sized chunks" that will twist your head to see what is possible. So, do as the author suggests and "start biting and start the revolution." The CEO Refresher "An astonishing amount of clarity and impact. Sloane has an amazing ability to walk the line between the pragmatic and the emotional. His more philosophical arguments are still rooted in real business sense, while his logical applications are discussed with passion. This combines to make a captivating read whose return on the reader's investment of time is sure to be exponential." Theleadershipsphere.com "If you wanted one book to encapsulate creativity and innovation pick this one." "Both an inspiration and a reference for success in innovation." Leadership Blog, May 2008 "Applies the lessons of lateral thinking to leadership, advocating vision and innovation over control." Lifehack.org, Spring 2008 "This book is a practical volume aimed at helping managers achieve the business world's current Holy Grail of Innovation. The book is simple, accessible and admirably brief." The Independent "Contains examples from Virgin, Google, IBM, Toyota, 3M, Disney and WPP, plus advice, guidance and tools to help your team analyse problems and generate ideas." Inventique "Distills numerous innovation lessons and strategies into a concise, actionable executive summary format. Sloane combines an impressive depth of knowledge about what works and doesn't work in the world of innovation, along with a strong background in lateral thinking - a chief source of ideas that fuel breakthrough innovation. Unlike some innovation books, in which the author spends several hundred pages outlining his or her pet innovation framework, Sloane provides the reader with an eminently practical collection of innovation tips, examples and strategies. You'll find idea that you'll want to implement right away in your company." Innovationtools.com "Designed to be read in bite-sized chunks the book contains examples, advice, guidance and valuable tools that can be put to use immediately" "Helps develop your creative muscle" Business Executive, November 2007Table of Contents Chapter - 00: Introduction; Chapter - 01: Leading innovation; Chapter - 02: Problem analysis; Chapter - 03: Generating ideas; Chapter - 04: Implementing innovation processes; Chapter - 05: Building a creative culture; Chapter - 06: Personal creativity

    Out of stock

    £17.99

  • Branded Male

    Kogan Page Ltd Branded Male

    Book SynopsisMark Tungate is a journalist specializing in media, marketing and communication and the author of the bestselling Fashion Brands, Adland and Media Monoliths. Based in Paris, he writes regularly about advertising, and has appeared in The Times, The Independent and The Telegraph. He is also the co-author of The Epica Book, an annual review of the best European advertising.Trade Review"Tungate dissects the social trends that have been shaping the male consumer across a variety of sectors in recent years... Provides insights on how brands can tackle the business of engaging men in a relevant way - and the influential role that the women in their lives play." Carisa Bianchi, President, TBWA / Chiat / Day, Los Angeles "Finally a book that uses humour, examples and clever storytelling to shed a new light on male trends. Helps us approach male consumers as human beings and not simply as marketing targets." Roberto Passariello, Marketing Director, Eurosport International "Ideas, advice and insights that will help anyone aiming to get messages across to men." David Wilkins, Special Projects Officer, Men's Health Forum 'Mark Tungate's excellent book explores whether advertisers should try to appeal to traditional masculinity or this new "evolved" form of manliness...both an enjoyable and enlightening insight into the life of today's male consumer.' The Marketer '...a useful introduction to the subject.' Marketing 'Marketing and advertising are Tungate's specialities and the chapters are packed with facts, figures and expert comment. But he is a branded male like the rest of us, and his ability to comment on the industry while recognising his place in it makes him all the more readable. Insightful, Branded Male offers an interesting theory of how the modern male has been formed.' Velocity "Using a combination of facts, statistics and humorous anecdotes, Tungate discusses the most popular and effective ways of branding products and services to this consumer audience." GDR Creative Intelligence, Spring 2008 "Insightful, Branded Male offers an interesting theory of how the modern male has been formed." Velocity, April 2008Table of Contents Chapter - 00: Introduction; Chapter - 01: Skin; Chapter - 02: Cloth; Chapter - 03: Diet; Chapter - 04: Home; Chapter - 05: Wheels; Chapter - 06: Travel; Chapter - 07: Words; Chapter - 08: Gadgets; Chapter - 09: Hotels; Chapter - 10: Pictures; Chapter - 11: Body; Chapter - 12: Alcohol; Chapter - 13: Restaurants; Chapter - 14: Sex

    £21.84

  • The Essential Guide to Workplace Mediation and

    Kogan Page Ltd The Essential Guide to Workplace Mediation and

    Out of stock

    Book SynopsisNora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She can be contacted by her website www.workplacemediation.co.ukMarcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).Trade Review"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains how mediation works and how it can help both to resolve individual conflicts and to build more effective working relationships." Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development "Doherty & Guyler have written a superb guide to modern mediation techniques here. It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues." Barnes&Noble.comTable of Contents Chapter - 00: Introduction; Section - ONE: Workplace mediation; Chapter - 01: So what exactly is workplace mediation?; Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark; Chapter - 03: Just how does mediation work?; Chapter - 04: Finding your way around conflict resolution: what is special about mediation?; Chapter - 05: How mediation can be used within organizations; Chapter - 06: Workplace mediation for teams; Chapter - 07: Team mediation and group dynamics; Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization; Section - TWO: Mediation in action: case studies of real life workplace mediations; Chapter - 09: Case studies of workplace mediation between two employees; Chapter - 10: Case studies of workplace mediation with teams; Chapter - 11: Case studies of workplace mediation for boardroom conflicts; Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development; Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models; Chapter - 13: Why and how should managers respond to conflict?; Chapter - 14: The philosophy of mediation and the business of empowerment; Chapter - 15: ‘Beyond mediation’: the culture of mediation and organizational development

    Out of stock

    £28.49

  • The Advertised Mind

    Kogan Page Ltd The Advertised Mind

    Out of stock

    Book SynopsisErik du Plessis is President of the Johannesburg-based research agency, Impact Information. Impact is now part of the Millward Brown Group, one of the world's top 10 market research companies (owned by WPP) with 65 offices in 39 countries.Trade Review"Measurement of advertising effectiveness is in demand, and this book helps both creatives and accountants deal with it." Fast Company "Details the latest in brain science, clearly and accessibly, and shows exactly how it applies across the advertising process - creative, media and research. You don't have to agree with everything, but you do have to think about it. Essential reading." Roderick White, Editor, Admap "Backed up by extensive research, du Plessis puts forward a convincing case for overturning accepted advertising theories and looking afresh at what advertisers are trying to achieve. Neurology is not easy to grasp, but du Plessis keeps it simple." The MarketerTable of Contents Chapter - 00: Introduction; Chapter - 01: How advertisements work; Chapter - 02: Approaches to the human mind; Chapter - 03: Psychologists’ models of learning and memory; Chapter - 04: The structure of the brain; Chapter - 05: Neurons: the building blocks of the brain; Chapter - 06: Learning and emotion; Chapter - 07: Arousal and consciousness; Chapter - 08: Emotion and reason; Chapter - 09: Incidental learning – and forgetting; Chapter - 10: From brains to advertisements; Chapter - 11: Why should advertising be researched?; Chapter - 12: It is getting more difficult to be memorable; Chapter - 13: Advertising, learning and memory; Chapter - 14: The attention continuum; Chapter - 15: What ad-liking means; Chapter - 16: Recognition, recall and persuasion; Chapter - 17: Advertisement memories and brand linkage; Chapter - 18: Exposing the consumer to the advertising: media strategy; Chapter - 19: Professor Ehrenberg and double jeopardy; or the effect of the brand on the advertising; Chapter - 20: The mental world of brands and the objective of advertising; Chapter - 21: ‘I told you so’; Chapter - 22: The emotional and the rational

    Out of stock

    £21.99

  • The Experiential Learning Toolkit

    Kogan Page Ltd The Experiential Learning Toolkit

    Book SynopsisColin Beard is a consultant and senior lecturer at Sheffield Hallam University. He works with clients internationally in corporate organizations, higher and further education and adult education.Trade Review"Beard...presents 30 learning "experiences" (i.e. activities) that educational and training practitioners can put to use to promote learning on a wide range of topics, including service learning, corporate social responsibility, customer service skills, company product knowledge retention, strategic thinking and negotiating, financial skills, time management, and the development of innovation and creativity." * Book News Inc. *Table of Contents Chapter - 4.5: String lines: exploring journeys in life; Section - FIVE: The fifth dimension: knowing; Chapter - 5.1: The marketplace: developing creativity and innovation; Chapter - 5.2: How to get to…: developing higher thinking; Chapter - 5.3: The Singapore obelisk: multiple intelligence (logical/mathematical); Chapter - 5.4: Skills for researching and consulting: practitioner-researcher training; Chapter - 5.5: Walk the talk: learning to understand complexity; Section - SIX: The sixth dimension: being; Chapter - 6.1: Cards on the table: learning to change by playing cards; Chapter - 6.2: Comic strips and newspapers: reflection and change using storylines; Chapter - 6.3: Behavioural awareness: changing individual and group behavioural interactions; Chapter - 6.4: Service learning: social and environmental responsibility; Chapter - 6.5: Unmasking: the hidden and unknown self Chapter - 4.4: Unfinished statements: sentences that access the feeling dimension; Chapter - 4.3: Reframing, rewriting, rethinking: the emotions of fear and risk; Chapter - 4.2: Accessing emotions: popular metaphors; Chapter - 4.1: Ace of spades: space for reflection; Section - FOUR: The fourth dimension: feeling; Chapter - 3.5: Nuts and bolts: systematic thinking – classifying and organizing; Chapter - 3.4: The rucksack and the fleece: effective presentations; Chapter - 3.3: Shape and colour: using the senses to generate conversations about learning and personality; Chapter - 3.2: Blindfold: communication and the senses; Chapter - 3.1: Brand sense: the role of senses in brand development; Section - THREE: The third dimension: sensing; Chapter - 2.5: Hearing voices: voice work for reception and call-centre training; Chapter - 2.4: Antiques Roadshow: developing product expertise in employees; Chapter - 2.3: Read all about them: an experience to develop writing skills; Chapter - 2.2: Altering reality: negotiating skills development; Chapter - 2.1: Bike it!: teams, leadership and communication; Section - TWO: The second dimension: doing; Chapter - 1.5: Listening to silence: experiencing silence through sensory focus; Chapter - 1.4: Different ways to know: spatial mapping of knowledge; Chapter - 1.3: Edventure: learning encounters with people and place; Chapter - 1.2: Coffee and papers: positive mood and reading retreats for learning; Chapter - 1.1: Just four steps: customer service and customer complaints; Section - ONE: The first dimension: belonging; Chapter - 0: Introduction;

    £52.24

  • The Call Centre Training Handbook

    Kogan Page Ltd The Call Centre Training Handbook

    Book SynopsisJohn P Wilson is a consultant and researcher and holds positions at Oxford, Sheffield and Bradford University. He is the editor of Human Resource Development and author of Experiential Learning (both published with Kogan Page). John is Director of the EU Commission project Call Centre Training and Knowledge Transfer.

    £44.99

  • The Handbook of Model Job Descriptions

    Kogan Page Ltd The Handbook of Model Job Descriptions

    Out of stock

    Book SynopsisBarry Cushway is an independent HR consultant and Personal Advisor to the Institute of Directors.He is also the author of The Employer's Handbook, published by Kogan Page.Table of Contents Chapter - 00: Introduction; Section - ONE: Job descriptions; Chapter - 01: Administration and management; Chapter - 02: Engineering and production; Chapter - 03: Estates and surveying; Chapter - 04: Finance and accountancy; Chapter - 05: Financial services; Chapter - 06: Human resources/personnel; Chapter - 07: Information technology; Chapter - 08: Legal; Chapter - 09: Leisure services; Chapter - 10: Library and information services; Chapter - 11: Public relations and media; Chapter - 12: Purchasing and stores; Chapter - 13: Research and development (R&D) and science; Chapter - 14: Sales and marketing; Chapter - 15: Secretarial and clerical; Chapter - 16: Transport and distribution; Chapter - 17: Voluntary sector; Section - TWO: Job elements; Chapter - 18: Providing advice and guidance; Chapter - 19: Customer/client relations; Chapter - 20: Management of finance and budgets; Chapter - 21: Project management; Chapter - 22: Research and development; Chapter - 23: Strategy development; Chapter - 24: Supervision and management

    Out of stock

    £49.49

  • Risk Issues and Crisis Management in Public

    Kogan Page Ltd Risk Issues and Crisis Management in Public

    Out of stock

    Book SynopsisMichael Regester and Judy Larkin draw on 30 years' experience advising corporations on what to do in anticipation of potential risk issues and how to cope in crisis situations. They are the founders of London-based reputation management consultancy, Regester Larkin.Trade Review"The classic text on how to prevent an issue turning into a crisis." PR Week "A useful, well-written book." Professional Manager "This latest revision features an expanded look at issue management implementation and also examines recent trends in Corporate Social Responsibility." Corporate Public Issues And Their Management "Written for public relations managers, their text defines reputation, explores how to value it, and provides practical guidelines for effective reputation management." Reference & Research Book News "Defines reputation, explores how to value it, and provides practical guidelines for effective reputation management." Reference & Research Book News "This book offers a thoughtful collection of best practice case studies which offer important topics for debate." Italian Institute of PR(FERPI) website "Clearly written and sympathetic without taking sides, this book could really make a difference for your company if the unexpected happens." Marketing BusinessTable of Contents Chapter - 00: Introduction; Section - ONE: Risk issues management; Chapter - 01: Outside-in thinking; Chapter - 02: Issues management defined; Chapter - 03: Planning an issues management programme – an issues management model; Chapter - 04: CSR: the new moral code for doing business; Chapter - 05: An issue ignored is a crisis ensured; Chapter - 06: Implementing an issues management programme; Section - TWO: Crisis management; Chapter - 07: So it hits the fan – now what?; Chapter - 08: Perception is the reality; Chapter - 09: The media in crisis situations; Chapter - 10: The legal perspective; Chapter - 11: Planning for the unexpected; Chapter - 12: Crisis communications management

    Out of stock

    £28.49

  • The Accountable Leader

    Kogan Page Ltd The Accountable Leader

    Book SynopsisBrian Dive runs his own business, DMA Consultancy (www.dmaconsultancy.com) and is a senior partner in Panthea Leadership consultancy (www.panthealeaderhip.com).Trade Review'The book is well illustrated with examples from the UK and overseas, ranging from Citibank to Tesco, Unilever to Procter & Gamble. They all demonstrate the wisdom of Dive's central message: that in leadership and HR, context is critical. This book should really help you to diagnose and add value in your own context.' People Management "Dive believes that, while managers are under constant pressure to achieve 'maximum performance', many of them do not have jobs with clear or real accountabilities. Dive gets full marks for spotting this.' Human Capital Management 'getAbstract recommends Brian Dive's practical approach to developing a framework that lets your leaders lead.' getAbstractTable of Contents Chapter - 00: Introduction; Section - ONE: ; Chapter - 01: Accountable for success; Chapter - 02: Organizing for accountability; Chapter - 03: Leaders and leadership development; Chapter - 04: Holding leaders to account: leadership by design; Section - TWO: ; Chapter - 05: Held to account at the front line; Chapter - 06: Managing the front line; Chapter - 07: Managing the managers; Chapter - 08: Managing on a global stage; Section - THREE: ; Chapter - 09: Organizational design accountability and leadership in practice; Chapter - 10: Leadership development schemes: how can they succeed?; Chapter - 11: Tracking a successful leader; Chapter - 12: The accountable leader: 20 key ideas

    £21.84

  • Luxury World

    Kogan Page Ltd Luxury World

    Book SynopsisMark Tungate is the author of the best-selling Fashion Brands, Adland and Branded Male, all published by Kogan Page. Based in Paris, he is a journalist specializing in media, marketing and communication. He writes regularly about advertising, style and popular culture for the French media magazine Stratégies and the trends intelligence service WGSN. His work has also appeared in The Times, The Independent and The Telegraph, as well as the magazine CNN Traveller. He is a copywriter for several brands and advertising agencies and he regularly speaks at conferences around the world.Trade Review"He clearly illustrates that luxury transcends categories, even in areas where non-consumption activist movements shun excessive consumption and promote simple living (chapter 20). In fact, there is very little in daily life that does not have the capacity of being exposed to the draw of luxury, from food (chapter 16) and drink (chapters 14 and 15) to domestic help (chapter 19)." * Natalina Zlatevska, Assistant Professor, Bond University Australia *"A valuable portrait of the sector at a watershed moment: Luxury isnt going out of style it just needs to change its style." * Tom Ford *Table of Contents Chapter - 00: Introduction: The evolution of luxury; Chapter - 01: The dream weavers; Chapter - 02: The last artisans; Chapter - 03: Romancing the stones; Chapter - 04: Watching the watchmakers; Chapter - 05: Auto attraction; Chapter - 06: Fractional high-flyers; Chapter - 07: Super yachts; Chapter - 08: Haute property; Chapter - 09: Deluxe nomads; Chapter - 10: Art brands; Chapter - 11: Upscale retail; Chapter - 12: Digital luxury; Chapter - 13: By royal appointment; Chapter - 14: In champagne country; Chapter - 15: The wines of paradise; Chapter - 16: The chef; Chapter - 17: Well-being; Chapter - 18: The knowledge economy; Chapter - 19: The gift of time; Chapter - 20: Sustainable luxury

    £28.49

  • Kogan Page Ltd Bridging the Culture Gap

    Out of stock

    Book SynopsisPenny Carté has been the Research and Development Director at Canning, an international communications training agency, since 1988. She runs tailored courses for multinational clients.Chris Fox joined Canning in 1999, specializing in running courses for managers in the pharmaceutical, financial and aerospace sectors. He has published papers and articles on political and cultural theory.Table of Contents Chapter - 00: Introduction; Chapter - 01: Interpreting the party line; Chapter - 02: Knowing your place; Chapter - 03: Knowing the limits; Chapter - 04: Knowing the form; Chapter - 05: Making presentations; Chapter - 06: Making deals; Chapter - 07: Making yourself understood in English; Chapter - 08: Knowing yourself

    Out of stock

    £22.79

  • The New Boss

    Kogan Page Ltd The New Boss

    Out of stock

    Book SynopsisPeter Fischer is an industrial psychologist and psychotherapist. He is the founder of FGi and for more then 15 years has supported senior executives in taking over new assignments, in change processes and in personal transitions. He has extensive experience in the implementation of performance management systems and has directed numerous cultural change projects.Trade Review"Fischer suggests ways in which newly appointed executives can minimize disruption and maximise performance in their new organizations during the first, crucial, 100 days of their new role." Human Capital Management "Invaluable practical advice on how a new manager can work towards making their move successful. Clear, concise and very easy to follow." Phoenix "Will provide readers with self-assessment techniques that allow them to manage expectations and build key relationships." Northampton Chronicle & Echo "If you're about to move into a senior management position, getAbstract would add this book to your 'must read' stack." getAbstract, Spring-Summer 2008Table of Contents Chapter - 00: Introduction: Dos and don’ts of successful leadership transitions; Section - ONE: The seven building blocks of successful leadership transition; Chapter - 01: Building Block 1: Managing expectations proactively; Chapter - 02: Building Block 2: Developing the key relationships; Chapter - 03: Building Block 3: Constructively analysing the initial situation ; Chapter - 04: Building Block 4: Establishing a set of motivating goals; Chapter - 05: Building Block 5: Fostering a positive climate for change; Chapter - 06: Building Block 6: Initiating changes effectively; Chapter - 07: Building Block 7: Using symbols and rituals; Section - TWO: Seven case studies illustrating successful leadership transition; Chapter - 08: Case Study 1: The internal promotion; Chapter - 09: Case Study 2: Entrepreneur wanted: the external candidate; Chapter - 10: Case Study 3: The big predecessor and the little successor; Chapter - 11: Case Study 4: The young high-potential manager; Chapter - 12: Case Study 5: The long-drawn-out start; Chapter - 13: Case Study 6: The assignment abroad; Chapter - 14: Case Study 7: Learning at headquarters: the challenge to managers from foreign subsidiaries

    Out of stock

    £14.99

  • Project Governance

    Kogan Page Ltd Project Governance

    Out of stock

    Book SynopsisRoss Garland advises organizations on project and program establishment and development. As well as structuring the governance of large projects and programs of work, he has established enterprise-wide project governance frameworks for local and state government agencies. He works with senior management to increase the efficiency and effectiveness of organizations' delivery of projects through the establishment of high quality, consistent management structures and processes. He has lived and worked in the US and UK and currently resides in Australia.To find out more, go to www.rossgarland.comTable of Contents Chapter - 00: Introduction; Chapter - 01: Causes and symptoms of ineffective project governance; Chapter - 02: The principles of effective project governance; Chapter - 03: Building the project governance model; Chapter - 04: Populating the project board; Chapter - 05: Scalability; Chapter - 06: Implementing the project governance framework; Chapter - 07: The governance relationship between programmes and projects; Chapter - 08: Towards an integrated project delivery framework

    Out of stock

    £35.99

  • International Communications Strategy

    Kogan Page Ltd International Communications Strategy

    Out of stock

    Book SynopsisSilvia Cambié is a cross-cultural communicator whose experience includes business journalism from Eastern Europe and professional communication for international trade associations.Yang-May Ooi is a writer specialising in cross-cultural issues and social media. Her cross-cultural blog, Fusion View, has been featured on BBC Radio.Trade Review"...an execellent and essential guide." Engineering & Technology "Happily, the book easily contains enough examples to merit having the word international in its title. If you've worked somewhere round the world, chances are it's mentioned here. And, crucially, the text is written in a clear and lucid style throughout, with key points broken down into practical lists of bullet points. With its focus on social media and intercultural communications, ICS is an extremely useful resource for communicators who deal with the intercultural world and Web 2.0 on a regular basis. Chances are that's most people." Communication Director March 2010 "This book is highly recommended to public relations professionals looking to optimize their communications in today's competitive business environment." Library Journal Oct 2009Table of Contents Section - ONE: International communications; Chapter - 01: The world we live in; Chapter - 02: Rethinking public relations; Chapter - 03: The global language of corporate social responsibility; Chapter - 04: The dawn of leadership communication; Chapter - 05: The day after; Section - TWO: The role of social media in international communications; Chapter - 06: The cultural landscape of social media; Chapter - 07: Social media as a part of life; Chapter - 08: Authenticity and trust; Chapter - 09: Connecting communities; Chapter - 10: Encouraging new forms of expression; Chapter - 11: The next frontier: Multimedia and beyond

    Out of stock

    £31.34

  • Human Capital Management

    Kogan Page Ltd Human Capital Management

    Out of stock

    Book SynopsisAngela Baron is an advisor at the Chartered Institute of Personnel and Development. Her areas of expertise include; resourcing and organizational development.Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice and several other titles published by Kogan Page. With over a million copies sold, his books have been translated into twenty-one languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD).Trade Review" This book gives a thorough consideration of the topic, backing it up with plenty of references to other publications and research. ...a comprehensive guide to human capital management for HR managers and more general senior managers alike, providing a good combination of theory, practical guidance, and real-life examples; in short, it tells you everything you would want and need to know about the subject." rapportTable of Contents Chapter - 00: Introduction; Section - ONE: The essence of HCM; Chapter - 01: The concept of human capital; Chapter - 02: The concept of HCM; Chapter - 03: The process of HCM; Section - TWO: The practice of HCM; Chapter - 04: Human capital data; Chapter - 05: Measuring human capital; Chapter - 06: Human capital reporting; Chapter - 07: Applications of HCM ; Section - THREE: The role and future of HCM; Chapter - 08: The role of HR in HCM; Chapter - 09: The skills HR specialists need for HCM; Chapter - 10: The future of HCM

    Out of stock

    £37.99

  • Running Your Own Boarding Kennels

    Kogan Page Ltd Running Your Own Boarding Kennels

    Book SynopsisDavid Cavill is an experienced writer and broadcaster on all subjects related to companion animals. An acknowledged expert, he owns and publishes the magazine Dogs Monthly and is the founder of the Animal Care College, which provides courses in all aspects of animal care. Currently a consultant to the animal care industry, he has an extensive backgroundin kennel management, having owned and run a small boarding kennel and cattery, and managed a large establishment which included a grooming salon. He was formerly joint manager of Bell Mead, the country kennel of Battersea Dogs' Home.Trade Review"This book goes into every aspect of running a boarding kennel... it is invaluable to anyone contemplating kennel ownership and management. The author is well qualified to advise others." Dog Training Weekly "Dreamed of earning a living through your love of animals? This book has information on statutory requirements, feeding, staff and buildings." Daily Express "A splendid book which should answer all the questions new and prospective kennel owners want to ask." The National Dog Owners' Association "An absolute goldmine of information, guidance and common sense... an invaluable reference book." Kennel Gazette "Highly informative and well researched ... it is highly recommended." Our DogsTable of Contents Chapter - 01: Facing the Facts; Chapter - 02: Finding Your Property; Chapter - 03: Professional and Other Advice; Chapter - 04: Finance and Running Costs; Chapter - 05: Laws and Orders: Statutory Requirements; Chapter - 06: Health Matters; Chapter - 07: Feeding the Boarders; Chapter - 08: The Daily Round; Chapter - 09: Kennel Staff; Chapter - 10: Kennel Buildings; Chapter - 11: Fanfare; Chapter - 12: Expanding Your Business; Chapter - 13: Associated Services

    £31.34

  • How the Global Financial Markets Really Work

    Kogan Page Ltd How the Global Financial Markets Really Work

    Out of stock

    Book SynopsisAlexander Davidson is a leading financial journalist, and a senior editor at Complinet. He is the author of How the City Really Works , The Complete Guide to Online Stock Market Investing and How to Understand the Financial Pages, all published by Kogan Page.Trade Review"An essential handbook for anyone hoping to understand the financial world of the 21st century." * William Kay, The Sunday Times, London *"John Calverley, Head of Research, North America, Standard Chartered Bank, and author of When Bubbles Burst: Surviving the Financial Fallout" * *"Alexander Davidson has provided a very usefuloverview of the structure andoperationof thebroad range of financial markets.This provides aframework in whichthechallengesand implications of thecredit crunchcan beexplained." * Duncan McKenzie, Director of Economics, International Financial Services, London *"Never has it been more important for all of us to understand how financial services work and this superb general guide deserves to be read widely. Alexander Davidson has done an excellent job in explaining how it all fits together and how the City impacts the rest of society, and the world." * Lord Mayor of the City of London, Alderman Ian Luder *"The author provides a thorough analysis of the global financial markets and sets out in clear terms the interdependence of markets in the modern era. The book is a valuable aid for policymakers, campaigners with an interest in global financial markets, and students alike." * Mick McAteer, Director, The Financial Inclusion Centre, London *Table of Contents Chapter - 00: Introduction; Chapter - 01: A global village; Chapter - 02: Commercial banks; Chapter - 03: Specialist banking services; Chapter - 04: Central banks; Chapter - 05: Stock markets; Chapter - 06: Money markets and bonds; Chapter - 07: Investment banking; Chapter - 08: Credit derivatives and asset-backed securities; Chapter - 09: Insurance; Chapter - 10: Financial services regulation; Chapter - 11: Money laundering and fraud; Chapter - 12: Corporate governance and accounting; Chapter - 13: Foreign exchange; Chapter - 14: Commodities; Chapter - 15: Derivatives for retail investors; Chapter - 16: Exchanges and trading systems; Chapter - 17: Clearing and settlement; Chapter - 18: Emerging markets; Chapter - 19: Pooled investments; Chapter - 20: Forecasters, persuaders and commentators; Chapter - 21: Personal finance

    Out of stock

    £24.29

  • Practical Business Skills for Driving Instructors

    Kogan Page Ltd Practical Business Skills for Driving Instructors

    Book SynopsisJohn Miller has over 30 years' experience in the driver training industry.He is an experienced instructor and a qualified LGV instructor.He is also the author of The LGV Learner Driver's Guide and co-author (with the late Margaret Stacey) of The Driving Instructor's Handbook and Practical Teaching Skills for Driving Instructors (both published by Kogan Page).Table of Contents Chapter - 00: Introduction; Chapter - 01: Becoming an Approved Driving Instructor (ADI); Chapter - 02: The Approved Driving Instructor qualifications; Chapter - 03: Working for yourself; Chapter - 04: Starting up a new business; Chapter - 05: Business administration; Chapter - 06: Marketing and promoting your business; Chapter - 07: Driving licences and driving tests; Chapter - 08: L driver training – frequently asked questions; Chapter - 09: Business opportunities; Chapter - 10: Continuing Professional Development

    £25.64

  • Crisis Communication

    Kogan Page Ltd Crisis Communication

    Out of stock

    Book SynopsisPeter F Anthonissen is an expert in the field of reputation management and crisis communication. He founded the communication consultancy Anthonissen & Associates in 1987 and his clients have included Renault, Coca-Cola, Procter & Gamble and the Belgian and Flemish governments, as well as many other leading organisations. He is a visiting professor at Vlerick Leuven Gent Management School and Universiteit Antewerpen Management School.Trade Review"GetAbstract reccomends this savvy guide to CEOs, executives and corporate communication manager. Read it before something happens" Mint (India)Table of Contents Chapter - 00: Introduction – Peter Frans Anthonissen; Chapter - 01: No thrillers, but hard reality – Peter Frans Anthonissen; Chapter - 02: Proactive crisis communication planning – Nick Leighton and Tony Shelton; Chapter - 03: Image as a part of corporate strategy – Tom Gable; Chapter - 04: Calamities – Jerry Hendin, Silvia Pendás de Cassina and Jim Walsh; Chapter - 05: The new dynamics of financial crisis – Tim Wallace; Chapter - 06: Fraud – Thom M Serafin; Chapter - 07: Reorganization and restructuring – Kathryn Tunheim, Marianne de Bruijn and Jim Walsh; Chapter - 08: A multitude of challenges for the international food sector – Mania Xenou and Nuria Sánchez; Chapter - 09: Negative press and how to deal with it – Elizabeth Seigenthaler Courtney and Willem Buitelaar; Chapter - 10: There is no substitute for media training – Nick Leighton, Steven Pellegrino and Tony Shelton; Chapter - 11: How senior management can make the crisis worse – Stuart Hyslop; Chapter - 12: Judgement days – Kathryn Tunheim; Chapter - 13: Environmental crisis communications – Robert J Oltmanns; Chapter - 14: Crisis communication and the net – Roger Bridgeman; Chapter - 15: Organizational barriers to crisis and public affairs management – Roger Bridgeman; Chapter - 16: Risk managers – Odile Vernier; Chapter - 17: Crisis communication checklists – Peter Frans Anthonissen

    Out of stock

    £23.74

  • People Planet Profit

    Kogan Page Ltd People Planet Profit

    Book SynopsisPeter Fisk is an experienced strategist and marketer, having spent many years working with blue-chip organizations such as American Express and British Airways, Coca Cola, Marks & Spencer, Discovery, Virgin, Microsoft and Vodafone. He is also the best-selling author of Marketing Genius, and founder of The Genius Works, combining writing and speaking with coaching and advising business leaders in the areas of strategy, marketing, customers, brands and innovation.Trade Review"This timely book forces you to reject many of the business conventions that created pass success. It encourages you to take new perspectives, find new solutions and consider new measures of performance." * Quality World *"People, Planet, Profit is topical and clever, striking the balance between information and readability and the practical resource it sets out to be. Thank you to Peter Fisk for this timely handbook" -- Clare Wright * Edge *Table of Contents Chapter - 00: Introduction: People and Planet and Profit; Section - ONE: Rethinking business; Chapter - 01: Purpose beyond profits; Chapter - 02: Strategies for growth; Chapter - 03: Inspiring leadership; Section - TWO: Reconnecting business; Chapter - 04: Conscience consumers; Chapter - 05: Sustainable innovation; Chapter - 06: Engaging consumers; Section - THREE: Releasing business; Chapter - 07: Sustainable operations; Chapter - 08: Delivering performance; Chapter - 09: Transforming business; Chapter - 10: Emerging futures; Section - FOUR: Resources

    £28.49

  • The Theory and Practice of Training

    Kogan Page Ltd The Theory and Practice of Training

    Out of stock

    Book SynopsisRoger Buckley is a Chartered Psychologist who has spent over 30 years in the field of education, training and development. His experience as a tutor, consultant and manager has been gained from both the private and public sectors.Jim Caple is a Chartered Psychologist and independent personnel consultant, specializing in training and development.Table of Contents Chapter - 00: Introduction; Chapter - 01: Training and the Organizational Environment; Chapter - 02: A Systematic Approach to Training; Chapter - 03: The Reactive Route into Training; Chapter - 04: The Proactive Route into Training; Chapter - 05: Analyses for Training; Chapter - 06: Training Objectives; Chapter - 07: Learning Principles and Conditions; Chapter - 08: The Training Course: Selection, Design and Delivery; Chapter - 09: Individual Training and Development; Chapter - 10: Assessing the Effectiveness of Training; Chapter - 11: Auditing Training; Chapter - 12: The Role of the Trainer

    Out of stock

    £33.24

  • The Complete Guide to Property Development for

    Kogan Page Ltd The Complete Guide to Property Development for

    Book SynopsisDr. Catherine Dawson is a shareholder of Dawson Properties Limited, a successful property development company. She is an experienced social researcher who specializes in the trends and prospects of the private rental sector.Trade Review"This user-friendly new book covers every stage of property development" * Commerce and Industry *Table of Contents Chapter - 00: Introduction; Section - ONE: Preparation; Chapter - 01: Knowing how to invest successfully; Chapter - 02: Making decisions; Chapter - 03: Preparing yourself and your family; Chapter - 04: Sorting out your finances; Chapter - 05: Establishing your business; Section - TWO: Progression; Chapter - 06: Doing your research; Chapter - 07: Recognizing potential locations; Chapter - 08: Recognizing potential for development; Section - THREE: Procurement; Chapter - 09: Viewing a property; Chapter - 10: Researching the neighbourhood; Chapter - 11: Buying a property; Section - FOUR: Permission; Chapter - 12: Obtaining planning permission; Chapter - 13: Obtaining Building Regulations approval; Chapter - 14: Overcoming problems and avoiding disputes; Section - FIVE: Perspiration; Chapter - 15: Developing and managing your budget; Chapter - 16: Managing your project; Chapter - 17: Working with subcontractors and builders; Chapter - 18: Doing the work yourself; Chapter - 19: Sourcing materials; Section - SIX: Presentation; Chapter - 20: Presenting your property to let; Chapter - 21: Presenting your property for sale; Chapter - 22: Marketing and advertising your property; Section - SEVEN: Preservation; Chapter - 23: Choosing tenants; Chapter - 24: Keeping tenants happy; Chapter - 25: Maintaining your property

    £19.18

  • NLP Coaching

    Kogan Page Ltd NLP Coaching

    Book SynopsisDr. Susie Linder-Pelz has experience in academia, business and personal development. With a World Health Organisation scholarship she earned a PhD from Columbia University in New York and worked as a behavioural science researcher. Later she developed a successful NLP-based career coaching practice. She has authored four books and numerous articles in peer-reviewed journals, addressed conferences in the USA, Singapore and Australia; delivered career and life management programs to government departments, insurance and investment advisory firms; addressed private sector universities, business and professional groups; talked on radio and TV.Trade Review"NLP Coaching provides a clear, accurate picture of NLP" Making Money Jan 2010Table of Contents Chapter - 00: Introduction; Section - ONE: NLP and coaching; Chapter - 01: What is NLP coaching?; Chapter - 02: Catching a coach at work; Chapter - 03: The ‘magic’ of NLP; Chapter - 04: Meeting industry standards; Chapter - 05: Shifting paradigms; Section - TWO: An evidence-based approach to NLP coaching; Chapter - 06: Best practice is evidence-based; Chapter - 07: Systemic principles with psychological overlay; Chapter - 08: Links to psychology; Chapter - 09: Empirical evidence; Section - THREE: Towards best practice; Chapter - 10: Building on NLP coaching; Chapter - 11: Working as a practitioner-researcher; Chapter - 12: Benchmarking and evaluating competencies

    £28.49

  • The Retail Value Chain

    Kogan Page Ltd The Retail Value Chain

    Out of stock

    Book SynopsisSami Finne is a principal consultant and the sector leader for the Retail & Consumer Products sector in Capgemini Consulting Finland. He is also a well-known speaker in top management seminars and conferences, and a visiting lecturer in several academic institutions, including Helsinki School of Economics and Helsinki University.Hanna Sivonen is Senior Consultant in the Marketing, Sales and Service Transformation team of Capgemini Finland. She has extensive experience in projects for retail and consumer product companies, including category management, shopper analytics, shop-in-shop development, promotion management, marketing effectiveness and customer loyalty. Hanna has also carried out several strategic studies of global retail trends for leading Finnish retailers.Table of Contents Chapter - 00: Introduction; Chapter - 01: Change drivers in the retail value chain; Chapter - 02: Retail formats; Chapter - 03: Collaboration in the retail value chain; Chapter - 04: Demand management; Chapter - 05: Store operations; Chapter - 06: Information technology trends in the retail value chain; Chapter - 07: Loyalty programmes and shopper information sharing; Chapter - 08: The future

    Out of stock

    £31.34

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