Kogan Page

Kogan Page

Kogan Page is an award winning publisher of Business, Finance & Law books from global experts, academics and professionals.

Key genres include business strategy, management and management techniques and artificial intelligence

Best known titles include Steven Van Belleghem’s Customer Passion, AI Strategies For Teams and Superskills again focussing on how best to manage & cope with AI technologies.

Key authors include the prolific HR expert Michael Armstong How To Manage People Fast and Alan Barker who has published many titles on professional skills such as Speak Up, Stand Out. Whilst Matt Haig is better known as a fiction author he was previously a respected author on all elements of branding with Brand Success and Brand Failures being highlights.

1792 products


  • The Inspirational Leader

    Kogan Page Ltd The Inspirational Leader

    Out of stock

    Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered, and he advises many organizations in business, government, education, health and the voluntary sector. John is the author of over 50 books, including the leadership classic Not Bosses But Leaders, (also published by Kogan Page), and he continues to write and teach throughout the world, inspiring new audiences with his vision of leadership.Table of Contents Chapter - 00: Introduction; Chapter - 01: The Three Basic Approaches; Chapter - 02: The Authority of Knowing; Chapter - 03: Levels of Leadership; Chapter - 04: Giving and Receiving; Chapter - 05: Beyond the Call of Duty; Chapter - 06: The Common Task; Chapter - 07: Pulling the Threads Together; Chapter - 08: The Why Question; Chapter - 09: The Test of Leadership

    Out of stock

    £17.99

  • Leadership for Innovation

    Kogan Page Ltd Leadership for Innovation

    Out of stock

    Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered, and he advises many organizations in business, government, education, health and the voluntary sector. John is the author of over 50 books, including the leadership classic Not Bosses But Leaders, (also published by Kogan Page), and he continues to write and teach throughout the world, inspiring new audiences with his vision of leadership.Table of Contents Chapter - 01: What is Innovation?; Chapter - 02: The Conditions for Successful Innovation; Chapter - 03: Organizing for Team Creativity; Chapter - 04: Case Study. The DNA Laboratory; Chapter - 05: Case Study. Soichiro Honda – Leader for Innovation; Chapter - 06: Real Commitment from the Top; Chapter - 07: How to Motivate the Creative Individual; Chapter - 08: Team Creativity; Chapter - 09: Harvesting Ideas; Chapter - 10: Overcoming Resistance to Change

    Out of stock

    £17.99

  • Not Bosses But Leaders

    Kogan Page Ltd Not Bosses But Leaders

    Out of stock

    Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered, and he advises many organizations in business, government, education, health and the voluntary sector. John is the author of over 50 books and he continues to write and teach throughout the world, inspiring new audiences with his vision of leadership.Table of Contents Chapter - 00: Introduction; Chapter - 01: Qualities of Leadership; Chapter - 02: The Circles Interact; Chapter - 03: Leaders or Managers?; Chapter - 04: High-performance Teams; Chapter - 05: The Purpose of Industry; Chapter - 06: Moving from Plans to Action; Chapter - 07: Sharing and Caring; Chapter - 08: Leadership and Power; Chapter - 09: Leadership from Within

    Out of stock

    £17.99

  • The Art of Creative Thinking

    Kogan Page Ltd The Art of Creative Thinking

    Out of stock

    Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered, and he advises many organizations in business, government, education, health and the voluntary sector. John is the author of over 50 books, including the leadership classic Not Bosses But Leaders, (also published by Kogan Page), and he continues to write and teach throughout the world, inspiring new audiences with his vision of leadership.Trade Review"This Book is stimulating, enjoyable and instructive." * Business Executive August 2009 *Table of Contents Chapter - 01: On human creativity; Chapter - 02: Use the stepping stones of analogy; Chapter - 03: Make the strange familiar and the familiar strange; Chapter - 04: Widen your span of relevance; Chapter - 05: Practise serendipity; Chapter - 06: Chance favours only the prepared mind; Chapter - 07: Curiosity; Chapter - 08: Keep your eyes open; Chapter - 09: Listen for ideas; Chapter - 10: Reading to generate ideas; Chapter - 11: Keep a notebook; Chapter - 12: Test your assumptions; Chapter - 13: Make better use of your Depth Mind; Chapter - 14: Do not wait for inspiration; Chapter - 15: Sharpen your analytical skills; Chapter - 16: Suspend judgement; Chapter - 17: Learn to tolerate ambiguity; Chapter - 18: Drift, wait and obey; Chapter - 19: Sleep on the problem; Chapter - 20: Working it out; Chapter - 21: Think creatively about your life

    Out of stock

    £999.99

  • Strategic Alliances and Marketing Partnerships

    Kogan Page Ltd Strategic Alliances and Marketing Partnerships

    Book SynopsisRichard Gibbs is an expert in relationship marketing and has held senior positions in major companies including Xerox and Novell Inc. His PhD from University of Gloucestershire was followed by an MBA from Henley Management College, and he continues to research into how firms gain competitive advantage through marketing channels.Andrew Humphries is currently CEO of SCCI Ltd, a company that specialises in measuring commercial relationship performance. Following a career in UK Royal Air Force as Head of Defence Aviation Logistics, he gained a PhD from Cranfield School of Management and an MBA from the Open University.Trade Review"The authors have certainly done a sterling job - thorough, practical and scholarly, reflecting their own experience and credentials.""The authors are to be congratulated on drawing attention to all the options and the loopholes to guard against in selecting collaborators." * Engineering & Technology *Table of Contents Chapter - 00: Introduction: Placing a value on your key commercial partnerships; Chapter - 01: The business of partnering; Chapter - 02: The evolution of partnership-driven business strategies; Chapter - 03: The obstacles and drivers of successful partnerships; Chapter - 04: Relationship marketing: a ‘new-old’ theory of business relationships; Chapter - 05: Understanding partnership and alliance dynamics; Chapter - 06: Working hard at the ‘soft’ factors; Chapter - 07: The Gibbs+Humphries Partnership Types; Chapter - 08: Making partnerships and alliances work for you

    £37.99

  • Building the Value Machine

    Kogan Page Ltd Building the Value Machine

    Book SynopsisPeter Cheverton is founding Director of INSIGHT Marketing and People, a global training and consultancy firm specialising in the development of customer focused business strategies, with a strong focus on Key Account Management, Global Account Management and Business Leadership. He has developed an international reputation as one of the leading experts in these challenging areas, working 'hands on' with clients around the world. He is author of Key Account Management, Key Marketing Skills, Global Account Management, and Key Account Management in Financial Services (all published by Kogan Page).Table of Contents Section - ONE: The value machine; Chapter - 01: The value machine; Chapter - 02: Leadership – the pivotal activity; Chapter - 03: Fuelling the value machine; Section - TWO: Targeting; Chapter - 04: Market segmentation; Chapter - 05: Customer classification; Chapter - 06: Account management – being appropriate; Section - THREE: Matching; Chapter - 07: The people; Chapter - 08: The business strategy; Chapter - 09: The value creation process; Section - FOUR: Aligning; Chapter - 10: The critical success factors; Chapter - 11: Getting cross-functional teams to work; Chapter - 12: Leading the change

    £31.34

  • Creating and Delivering Your Value Proposition

    Kogan Page Ltd Creating and Delivering Your Value Proposition

    Book SynopsisCindy Barnes is the founder and CEO of Futurecurve*. A product and service innovator and strategic business developer, she gained her practical experience at leading organizations such as Panavision and Capgemini, where she created the value proposition function and led business development.Helen Blake is a leading marketer and business developer and has held senior positions in a number of the world's largest consulting firms, including Accenture and KPMG. Helen is currently on the Board of Futurecurve.David Pinder is a leading communications specialist. He has worked in sales and marketing roles with Procter & Gamble, Hertz Corporation and Forte Hotels, and now provides value-creating business writing support for some of the world's leading companies, including Accenture. Visit David at www.pinderandco.com.*Futurecurve is a leading management consultancy that helps organizations discover, create and build market-facing value. Visit Cindy and Helen at www.fTrade Review"Value Propositions are the most useful selling tools marketing has ever created, although - up until now - theres been very little advice to help salespeople use them. Here, for the first time, the authors have given us a comprehensive and practical guide that fills a real need." * Neil Rackham, author of SPIN Selling and Visiting Professor at Portsmouth and Cranfield BusinessSchools *"Practical and pragmatic, this book will really help you create and build value for your clients." * Sean Finnan, Managing Director, EDS UK and Ireland. *Table of Contents Chapter - 00: Introduction; Chapter - 01: What do you really think about customers?; Chapter - 02: What is a value proposition?; Chapter - 03: The value-focused approach; Chapter - 04: Creating your value proposition; Chapter - 05: Value Proposition Builder: Market; Chapter - 06: Value Proposition Builder: The value experience; Chapter - 07: Value Proposition Builder: Offerings; Chapter - 08: Value Proposition Builder: Benefits; Chapter - 09: Value Proposition Builder: Alternatives and differentiation; Chapter - 10: Value Proposition Builder: Proof; Chapter - 11: Value proposition template and value proposition statement; Chapter - 12: Message development; Chapter - 13: Implementation; Chapter - 14: Starting and sustaining; Chapter - 15: The value-focused enterprise

    £33.24

  • Public Relations and the Social Web

    Kogan Page Ltd Public Relations and the Social Web

    Book SynopsisRob Brown graduated from York University and spent a year in radio before joining Staniforth as a PR account executive. He set up his own media PR business in the 90s, working with Granada Television, Channel Four and Endemol. He later joined McCann Erickson as PR Director with clients as diverse as Durex, Aldi, Peugeot and the NHS. In 2008 Rob returned to Staniforth, now part of the TBWA group, as its UK Managing Director.Trade Review'A thoroughly readable and practical source of information for anyone who wishes to dip their toe into the ever-expanding ocean of online PR.' Communication Director 'Public Relations and the Social Web provides an overview of the social web landscape and how it's changing the functionality and role of the traditional PR role.' Managing Growth 'A very readable introduction to public relations in the internet age.' Behind the Spin blogTable of Contents Chapter - 01: Something has happened to communications; Chapter - 02: The implications for communicators; Chapter - 03: The lunatics have taken over the asylum; Chapter - 04: The new channels; Chapter - 05: Digital PR and search engine optimization; Chapter - 06: The power of the new media; Chapter - 07: The new ethics; Chapter - 08: The blurring of channels; Chapter - 09: The battle for influence at the digital frontier; Chapter - 10: Horses and courses; Chapter - 11: Digital PR architecture; Chapter - 12: Tools of the trade; Chapter - 13: Evaluation and measurement; Chapter - 14: Dodging bear traps; Chapter - 15: The major players; Chapter - 16: The next big thing

    £21.84

  • Supervision in Coaching

    Kogan Page Ltd Supervision in Coaching

    Book SynopsisJonathan Passmore is a chartered occupational psychologist, an accredited AC coach, a coaching supervisor and fellow of the CIPD. He is the author of several books and editor of the first edition of Excellence in Coaching as well as Psychometrics in Coaching, Diversity in Coaching and Leadership Coaching, all published by Kogan Page.Table of Contents Section - ONE: Approaches to supervision; Chapter - 01: Supervision and continuous professional development in coaching – Jonathan Passmore; Chapter - 02: The reflective coaching practitioner model – Francine Campone; Chapter - 03: Action learning supervision for coaches – Roy Childs, Martin Woods, David Willcock and Angy Man; Chapter - 04: The Gestalt supervision model – Marion Gillie; Chapter - 05: Self-supervision using a peer group model – Barbara Moyes; Chapter - 06: Narrative supervision – the experiential field and the ‘imaginal’ – Sue Congram; Chapter - 07: Non-directive supervision of coaching – Bob Thomson; Chapter - 08: Presence in coaching supervision – Elaine Patterson; Section - TWO: Coaching ethics and the law; Chapter - 09: Ethical frameworks in coaching – Claire Townsend; Chapter - 10: Coaching ethics – developing a model to enhance coaching practice – Julie Allan, Jonathan Passmore and Lance Mortimer; Chapter - 11: Legal considerations in coaching – Kevin Rogers; Section - THREE: Continuous professional development; Chapter - 12: Continuous professional development for coaches – David Hain, Philippa Hain and Lisa Matthewman; Chapter - 13: Creative approaches to continuous development – Anne Davidson and Dale Schwarz; Chapter - 14: Undertaking and reviewing coaching research as CPD – Max Blumberg and David Lane; Section - FOUR: Personal reflection; Chapter - 15: Coaches’ use of reflective journals for learning – Declan Woods; Chapter - 16: Building emotional, ethical and cognitive capacity in coaches – a developmental model of supervision – Peter Hawkins; Chapter - 17: Using case studies for reflective practice – Jonathan Passmore, Gladeana McMahon, Diane Brennan, Bob Lee, Barbara Christian and Michelle Tenzyk

    £29.99

  • The International Art Markets

    Kogan Page Ltd The International Art Markets

    Out of stock

    Book SynopsisJames Goodwin writes and lectures on the art markets and ancient furniture. His writing and research has appeared in The Economist, Financial Times and the Wall Street Journal, as well as numerous art and antiques magazines.Trade Review"Informative and timely" * The Wall Street Journal (Europe) *

    Out of stock

    £59.88

  • The Training Design Manual

    Kogan Page Ltd The Training Design Manual

    Out of stock

    Book SynopsisTony Bray runs Aquarius International, a training consultancy, having previously had a management career with British Telecom. He is the author of several training books including Trade Secrets of Using E-Learning in Training (Thoroughgood) and 13 trainer packs including Top Teambuilding and Training that Sticks (Fenman).Trade Review"Accompanied by promises of being a one stop reference manual for planning and designing a course.author Tony Bray is a man of his word. The author is to be applauded for covering a wide range of activities in a very accessible manner." * Training and Coaching Today *Table of Contents Chapter - 01: Introduction; Chapter - 02: Designing top-down and bottom-up; Chapter - 03: The training design project; Chapter - 04: Formal learning needs analysis; Chapter - 05: Team-based needs analysis; Chapter - 06: Explore the learning options; Chapter - 07: How people learn; Chapter - 08: Develop your proposal; Chapter - 09: Be a STAR designer; Chapter - 10: Designing more complex activities; Chapter - 11: Design each session in detail; Chapter - 12: Blended learning; Chapter - 13: Sights and sounds; Chapter - 14: Design course materials; Chapter - 15: Select and manage the venue; Chapter - 16: Train the trainers; Chapter - 17: Pilot the course; Chapter - 18: Go live; Chapter - 19: Review and re-launch; Chapter - 20: The power of one per cent

    Out of stock

    £33.24

  • Dangerous Goods

    Kogan Page Ltd Dangerous Goods

    Book SynopsisRoger Wrapson was Senior Manager of the Road Haulage Association and the Association's Dangerous Goods Expert for 18 years. He is a Dangerous Goods Safety Advisor and a member of the IRU's International Group of Experts on Dangerous Goods.

    £52.24

  • How to Master the IELTS

    Kogan Page Ltd How to Master the IELTS

    1 in stock

    Book SynopsisChris Tyreman has 12 years' experience of coaching candidates in Maths, English and IQ tests. He is a tutor for distance learners studying for GCSE maths and the QTS skills tests and the author of learning materials used in colleges of further and higher education. He has written 'How to Master Nursing Calculations', also published by Kogan Page.Table of Contents Section - ONE: Test 1; Chapter - 01: Listening (1); Chapter - 02: Reading (1); Chapter - 03: Writing (1); Chapter - 04: Speaking (1); Section - TWO: Test 2; Chapter - 05: Listening (2); Chapter - 06: Reading (2); Chapter - 07: Writing (2); Chapter - 08: Speaking (2); Section - THREE: Test 3; Chapter - 09: Listening (3); Chapter - 10: Reading (3); Chapter - 11: Writing (3); Chapter - 12: Speaking (3); Section - FOUR: Test 4; Chapter - 13: Listening (4); Chapter - 14: Reading (4); Chapter - 15: Writing (4); Chapter - 16: Speaking (4); Section - FIVE: General Reading and Writing Test A; Chapter - 17: General Training Reading Test A; Chapter - 18: General Training Writing Test A; Section - SIX: General Reading and Writing Test B; Chapter - 19: General Training Reading Test B; Chapter - 20: General Training Writing Test B; Section - SEVEN: Audio-Scripts for the Listening Tests; Section - EIGHT: Answers; Chapter - 21: Marking Scheme; Chapter - 22: Test 1; Chapter - 23: Test 2; Chapter - 24: Test 3; Chapter - 25: Test 4; Chapter - 26: General Training Test A; Chapter - 27: General Training Test A; Chapter - 28: Reading Section Expanded Answers

    1 in stock

    £16.14

  • EvidenceBased Reward Management

    Kogan Page Ltd EvidenceBased Reward Management

    Book SynopsisMichael Armstrong is a former Chief Examiner of the CIPD. He has sold over 500,000 books on the subject of HRM (published with Kogan Page). Duncan Brown is director of HR Business Development at the Institute of Employment Studies and was Assistant Director General at the CIPD. Peter Reilly is director of HR Research and Consultancy at the Institute of Employment Studies.Trade Review"The book is grounded in facts and theory with the mainstay of the subject being written with the past very much underpinning practices put forward for consideration in respect of organisational reward policy." Hr Network Scotland, September 2010 "This book, which fills a big gap, presents the tools and techniques that can be applied and draws on the experience of many organizations, not just those that are the focus of the case studies." Benefits and Compensation International, September 2010Table of Contents Chapter - 00: Introduction; Chapter - 01: The concept of evidence-based management; Chapter - 02: The concept of evidence-based reward management; Chapter - 03: The reality of evidence-based reward management; Chapter - 04: The impact of evidence-based HR and reward management; Chapter - 05: The process of evidence-based reward management; Chapter - 06: Reviewing reward; Chapter - 07: Measuring and evaluating reward; Chapter - 08: Developing and implementing reward; Chapter - 09: Conclusions on evidence-based reward management

    £35.14

  • Forecasting Financial Markets

    Kogan Page Ltd Forecasting Financial Markets

    Book SynopsisTony Plummer is a director of Helmsman Economics Ltd, and is a former director of Guinness Flight Hambro Global Fund Managers Ltd, Hambros Fund Management PLC, and Hambros Bank Ltd. He carries out independent research into the patterns and rhythms of global markets as well as giving global lectures on crowd psychology and technical analysis.Trade Review"This book will entertain and intrigue keen investors." Financial Times "As clear cut and easy-to-read an introduction as one could want." The IndependentTable of Contents Chapter - 00: Introduction; Section - ONE: The logic of non-rational behaviour in financial markets; Chapter - 01: Wholly individual or indivisibly whole; Chapter - 02: Two’s a crowd; Chapter - 03: The individual in the crowd; Chapter - 04: The systems approach to crowd behaviour; Chapter - 05: Cycles in the crowd; Chapter - 06: Approaches to forecasting crowd behaviour; Section - TWO: The dynamics of the bull–bear cycle; Chapter - 07: The stock market crowd; Chapter - 08: The shape of the bull–bear cycle; Chapter - 09: Energy gaps and pro-trend shocks; Chapter - 10: The spiral and the golden ratio; Chapter - 11: The mathematical basis of price movements; Chapter - 12: The shape of things to come; Section - THREE: Forecasting turning points; Chapter - 13: The phenomenon of cycles; Chapter - 14: The threefold nature of cycles; Chapter - 15: Economic cycles; Chapter - 16: Recurrence in economic and financial activity; Chapter - 17: Integrating the cycles; Chapter - 18: Forecasting with cycles; Chapter - 19: Price patterns in financial markets; Chapter - 20: The Elliott wave principle; Chapter - 21: Information shocks and corrections; Chapter - 22: The confirmation of buy and sell signals; Section - FOUR: The psychology of trading; Chapter - 23: The psychology of fear; Chapter - 24: The troubled trader; Chapter - 25: The psychology of success; Chapter - 26: Summary and conclusions

    £44.99

  • A Study Manual of Professional Competence in Road

    Kogan Page Ltd A Study Manual of Professional Competence in Road

    Book SynopsisDavid Lowe has been actively involved in the road transport industry for many years and is an experienced consultant and freelance writer. Well respected in the industry, particularly for his involvement with training for the CPC exam, he is the author of many transport books including The Transport Manager's and Operator's Handbook.Table of Contents Chapter - 00: Introduction; Chapter - 01: Civil law; Chapter - 02: Commercial law; Chapter - 03: Social law; Chapter - 04: Fiscal law; Chapter - 05: Business and financial management; Chapter - 06: Access to the market; Chapter - 07: Technical standards and aspects of operation; Chapter - 08: Road safety

    £33.24

  • Successful Networking

    Kogan Page Ltd Successful Networking

    Book SynopsisFrances Kay, now retired, was a consultant to specialist firms and assisted them in establishing and developing corporate networks and relationships for business development. In addition to her many years of work experience covering politics, diplomatic service and law, Frances has published over twenty business books including Understanding NLP and Understanding Emotional Intelligence, both published by Kogan Page. She is a former editor of The Good Retirement Guide, also published by Kogan Page.Table of Contents Chapter - 00: Introduction; Chapter - 01: Confidence and motivation to network; Chapter - 02: Finding the right networks; Chapter - 03: Networking groups; Chapter - 04: Networking in the virtual community; Chapter - 05: Business cards; Chapter - 06: First impressions; Chapter - 07: The art of conversation; Chapter - 08: Coping with rejection; Chapter - 09: The elevator pitch; Chapter - 10: Following up; Chapter - 11: Sharing information and contacts; Chapter - 12: Managing and growing your network

    £14.99

  • Managing Conflict at Work

    Kogan Page Ltd Managing Conflict at Work

    Book SynopsisClive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership (www.thejanuspartnership.com) and is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org).Jackie Keddy is a highly experienced mediator, coach and conflict consultant. As a former facilitator of some of the London Metropolitan Police Service's most high profile and complex disputes, a grievance appeals investigator and a founding member of the Met's Leadership Academy, Jackie brought her many years' of experience as a police officer and DCI into a new life in managing people. With Clive, Jackie is a partner of The Janus Partnership (www.thejanuspartnership.com) and co-founded the International Conflict Management Forum (www.conflictmanagementfTrade Review"This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." * Professional Manager *"This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level." * Chartered Management Institute *"It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." * Professional Manager *Table of Contents Chapter - 01: The nature of conflict; Chapter - 02: Deciphering conflict management; Chapter - 03: Options for resolving conflict; Chapter - 04: RESOLVE – The Janus perspective; Chapter - 05: Preventing conflict; Chapter - 06: Managing conflict from the front line; Chapter - 07: Escalated dispute resolution; Chapter - 08: The practice of dispute resolution: critical encounters; Chapter - 09: Strategic planning and conflict management; Chapter - 10: Implementing a conflict management strategy; Chapter - 11: Monitoring and evaluation

    £25.64

  • How the City Really Works

    Kogan Page Ltd How the City Really Works

    Book SynopsisAlexander Davidson is a leading financial journalist, and a senior editor at Complinet. The Global-Investor Book of Investing Rules lists him as one of the 150 most respected financial experts in the world. He is the author of How the Global Financial Markets Really Work, The Complete Guide to Online Stock Market Investing and How to Understand the Financial Pages, all published by Kogan Page.Table of Contents Chapter - 01: The City of London; Chapter - 02: The Bank of England; Chapter - 03: Commercial banking; Chapter - 04: Introduction to equities; Chapter - 05: How to value shares; Chapter - 06: New share issues; Chapter - 07: Investment banking; Chapter - 08: Introduction to derivatives; Chapter - 09: Derivatives for retail investors; Chapter - 10: Wholesale market participants; Chapter - 11: Interest rate products; Chapter - 36: Ethics and integrity; Chapter - 37: Final word Chapter - 35: Islamic finance; Chapter - 34: Catching the Iceland chill; Chapter - 33: The shipping industry; Chapter - 32: Pensions in flux; Chapter - 31: Retail insurance, savings and domestic property; Chapter - 30: Reinsurance; Chapter - 29: Insurance: Lloyd’s of London; Chapter - 28: Insurance and the London companies market; Chapter - 27: Accounting and governance issues; Chapter - 26: Overview of corporate governance; Chapter - 25: Money laundering; Chapter - 24: Financial fraud; Chapter - 23: European and global regulation; Chapter - 22: UK financial services regulation; Chapter - 21: Financial communications; Chapter - 20: Analysts and research; Chapter - 19: Pooled investments; Chapter - 18: Investors; Chapter - 17: Post-trade services; Chapter - 16: Share trading venues and exchanges; Chapter - 15: The London Stock Exchange and its trading systems; Chapter - 14: Foreign exchange; Chapter - 13: Commodities; Chapter - 12: Credit products;

    £22.28

  • Develop Your PR Skills

    Kogan Page Ltd Develop Your PR Skills

    Book SynopsisNeil Richardson and Lucy Laville, currently teach PR and relations and marketing at Leeds Business School. They both come from a professional background. Lucy has worked in various senior PR positions across a variety of sectors. Neil has a fast amount of managerial experience in marketing, sales and customer service. Neil Richardson has written Develop Your Marketing Skills, A Quick Start Guide to Mobile Marketing and co-authored A Quick Start Guide to Social Media Marketing, also in the Creating Success series.Table of Contents Chapter - 00: Introduction; Chapter - 01: Public relations in business: an introduction; Chapter - 02: Where PR sits with advertising and marketing; Chapter - 03: Understanding strategic public relations; Chapter - 04: Working with the media; Chapter - 05: PR and developments in online communications; Chapter - 06: Stakeholders and customers: how to develop and maximise relations; Chapter - 07: Crisis, what crisis?; Chapter - 08: Internal communications; Chapter - 09: Getting the facts right: using research to create a competitive edge; Chapter - 10: How much should good public relations cost?; Chapter - 11: PR championing ethics and sustainability

    £13.01

  • The Complete Guide to Recruitment

    Kogan Page Ltd The Complete Guide to Recruitment

    Book SynopsisJane Newell Brown has worked in the recruitment industry for twenty years. She is a consultant who advises on recruitment strategy and is also a co-author of The Professional Recruiter's Handbook, published by Kogan Page.Trade Review"Much more than just a 'How to' recruitment manual, Jane Newell Brown puts all of her experience and research to work and shows how successful recruitment really is the engine of outstanding business performance. A great read for anyone involved in what Jane herself describes as the 'mindset' of recruitment as well as recruitment professionals." * Brian Wilkinson, Executive Board Member, Randstad NV *"Having recruited literally hundreds of people over the years I have been in business, it is a pleasure to find a book aimed at taking the mystery out of recruitment for the non-professional recruiter, and provide a genuine hands-on guide. This is a superb tool for anyone needing to understand the mechanics of the recruitment process and a great resource for any business needing to recruit, whether seeking senior executives, scarce talent or high volume resource." * Graham Cove, Director of WiFi, Everything Everywhere *"An accessible and comprehensive guide for non-professional recruiters, this book highlights not only how to go it alone but when to call in the experts! Importantly, recruitment is not considered in isolation but the wider issues of retention, engagement and assessment are also explored. It's an indispensable help for everyone who needs to get recruitment right first time." * Ann Swain, Chief Executive, APSCo (Association of Professional Staffing Companies) *"All recruitment should be done by a professional yet this book provides the advice of a professional recruiter without the cost. A logical framework, easy to use process and excellent tips from years of experience in the field, this book will help you get the results you need from the daunting task of getting recruitment right as well as save you money!" * Juliet Lloyd, Clinical Nurse Lead, Castle Partnership *Table of Contents Chapter - 00: Introduction; Section - ONE: The recruitment environment; Chapter - 01: Joined-up recruitment; Chapter - 02: The costs of poor recruitment; Chapter - 03: Engagement and retention; Chapter - 04: Creating a great place to work; Section - TWO: Making great recruitment happen; Chapter - 05: Elements for successful recruitment; Chapter - 06: Developing a successful recruitment and talent strategy; Chapter - 07: A recruiting process fit for purpose; Chapter - 08: Attraction; Chapter - 09: Assessment; Chapter - 10: On-boarding

    £25.64

  • The Value of Talent

    Kogan Page Ltd The Value of Talent

    Book SynopsisJanice Caplan was the previous CIPD Vice-President of Learning and Development. She has over 25 years experience in HR which encompasses a Masters degree and designing and implementing talent management solutions for different types of organizations. She continues to teach and run courses for the CIPD.Trade Review"Her book has two major strengths. First, when Janice Caplan discusses a topic she has is likely to have a good understanding and to display sound judgement. Secondly, she writes clearly and structures her material well. This makes for a good read and the checklists and guidance she offers are very practical. Overall this makes it a very good buy for the learning and development professional who is five years or further into their career. Anyone less experienced could struggle with the sheer weight of information and the challenge that it represents. Training Journal, February 2011" * Training Journal *"Here obviously speaks a person with oodles of years of operating in the commercial world and Caplan puts this experience (of which she has plenty ending up as VP of Talent Development for our mother ship, the revered CIPD) to extremely good use by making the text easy to follow and which can be applied practically without too much palaver rather than having to wade through the treacle that is supposed to pass for theory offered up by various other writers on the same subject. HRNetwork, February 2011" * HRNetwork *Table of Contents Chapter - 01: This new world; Chapter - 02: The new world organization; Chapter - 03: Setting the strategic direction; Chapter - 04: Developing the strategy; Chapter - 05: Assessment: Capabilities as the cornerstone of talent management; Chapter - 06: Assessment: Performance management and reward; Chapter - 07: Development; Chapter - 08: Deployment; Chapter - 09: Engagement; Chapter - 10: The role of HR: Gaining acceptance to talent management

    £31.34

  • Armstrongs Essential Human Resource Management

    Kogan Page Ltd Armstrongs Essential Human Resource Management

    Book SynopsisMichael Armstrong is a former chief examiner of the Chartered Institute of Personnel and Development (CIPD), joint managing partner of e-reward and an independent management consultant. He has sold over 500,000 books on Human Resource Management Practice with Kogan Page, including the classic text for all those studying or entering HR, Armstrong's Handbook of Human Resource Management Practice.Table of Contents Chapter - 00: Introduction; Section - ONE: Human Resource Management; Chapter - 01: The Practice of Human Resource Management; Chapter - 02: Strategic Human Resource Management; Chapter - 03: HR Policies and Procedures; Chapter - 04: Human Capital Management; Chapter - 05: Knowledge Management; Chapter - 06: Corporate Social Responsibility; Chapter - 07: International HRM; Section - TWO: Organizations and People; Chapter - 08: Organizational Behaviour; Chapter - 09: Employee Engagement; Section - THREE: HRM Practice; Chapter - 10: Competency-based HRM; Chapter - 11: Job and Role Analysis and Design; Chapter - 12: People Resourcing; Chapter - 13: Learning and Development; Chapter - 14: Managing Performance; Chapter - 15: Reward Management; Chapter - 16: Employee Relations; Chapter - 17: Employee Well-being; Section - FOUR: People Management Skills; Chapter - 18: Managing Change; Chapter - 19: Leadership Skills; Chapter - 20: Selection Interviewing Skills; Chapter - 21: Performance Management Skills; Chapter - 22: Learning and Development Skills; Chapter - 23: Managing Conflict; Chapter - 24: Handling People Problems

    £47.49

  • How to Motivate People

    Kogan Page Ltd How to Motivate People

    10 in stock

    Book SynopsisPatrick Forsyth runs Touchstone Training & Consultancy based in the U.K and specialises in marketing, sales and communications skills. He is the author of more than fifty successful business books (with translations into 23 languages). These include: Successful time management, How to Write Reports and Proposals, Tough Tactics for Tough Times and The PowerPoint Detox (also published by Kogan Page). .Trade Review"Patrick Forsyth has an easy knack of writing books in such a way that even hardy, well-worn practitioners will find refreshing." * Sales & Marketing Management *"Patrick has a lucid and elegant style of writing, which allows him to present information in a way that is organized, focused and easy to apply." * Professional Marketing *Table of Contents Chapter - 00: Introduction; Chapter - 01: The motivation process; Chapter - 02: How people feel about work; Chapter - 03: The negative side of the balance; Chapter - 04: The positive side of the balance; Chapter - 05: Taking the temperature; Chapter - 06: Incentive schemes; Chapter - 07: The contribution of communication; Chapter - 08: Involvement and empowerment; Chapter - 09: Action plan

    10 in stock

    £10.44

  • How I Made It

    Kogan Page Ltd How I Made It

    Book SynopsisRachel Bridge is the Enterprise Editor of The Sunday Times . She writes the "How I Made It" column each week for the paper as well as regular features about entrepreneurs and small and growing businesses. An experienced journalist, she formerly worked for The Times and the Evening Standard. A regular speaker on the subject of entrepreneurs, she is also the author of the best-selling My Big Idea and You Can Do It Too, (both also published by Kogan Page).Trade Review"Rachel Bridges inspiring book has perfectly summed up the passion, the commitment and the sheer excitement of being an entrepreneur." * Sir Richard Branson *Table of Contents Chapter - 00: Introduction to the first edition; Chapter - 01: Lizzie Vann; Chapter - 02: Darren Richards; Chapter - 03: Maria Kempinska; Chapter - 04: Mark Mills; Chapter - 05: Penny Streeter; Chapter - 06: Derek Beevor; Chapter - 07: Rosemary Conley; Chapter - 08: Raymond Gubbay; Chapter - 09: Trisha Mason; Chapter - 10: John Mudd; Chapter - 11: Mark Roy; Chapter - 12: Mandy Haberman; Chapter - 13: Ted Smart; Chapter - 14: Mike Clare; Chapter - 15: Stephanie Manuel; Chapter - 16: Harry Cragoe; Chapter - 17: Rory Byrne; Chapter - 18: Jane Packer; Chapter - 19: Chris Gorman; Chapter - 20: Mark Ellingham; Chapter - 21: Sarah Doukas; Chapter - 22: Tim Roupell; Chapter - 23: Mark Wilkinson; Chapter - 24: Prue Leith; Chapter - 25: Christopher Wray; Chapter - 26: Heather Gilchrist; Chapter - 27: Richard Beggs; Chapter - 28: Duncan Bannatyne; Chapter - 29: Angela Wright; Chapter - 30: Daniel Mitchell; Chapter - 31: Emma Bridgewater; Chapter - 32: Gerry Pack; Chapter - 33: Zahid Kasim; Chapter - 34: Sharon Hilditch; Chapter - 35: Rik Hellewell; Chapter - 36: Jill Barker; Chapter - 37: Matt Stevenson; Chapter - 38: Sally Wilton; Chapter - 39: Charlie Bigham; Chapter - 40: Philip Hughes

    £23.74

  • How to Understand Business Finance

    Kogan Page Ltd How to Understand Business Finance

    Book SynopsisRobert Cinnamon is a world-renowned educator. As a director of the international training and consultancy firm, Insight Marketing and People, he runs a popular masterclass and in-company training programme Demystifying Financial Management. Brian Helweg-Larsen is a global educator and director of Profitability Business Solutions. He teaches in three languages across five continents and runs a business simulation used by the Harvard Business School's MBA Programme.Table of Contents Chapter - 13: Where is all our cash? Managing working capital Chapter - 12: Tools for evaluating projects; Chapter - 11: What must we sell to make a profit?; Chapter - 10: The hidden costs – depreciation, amortization and tax; Chapter - 09: Shareholder value and economic profit; Chapter - 08: Valuing a company; Chapter - 07: How our investors see us – stock market ratios; Chapter - 06: Getting finance from the bank; Chapter - 05: Measuring business performance – financial ratios; Chapter - 04: Financial planning – the budgets; Chapter - 03: Where do all the business functions fit in?; Chapter - 02: The business cycle; Chapter - 01: So why do you want to know more about finance?; Chapter - 00: Introduction;

    £16.09

  • Leading Strategy Execution

    Kogan Page Ltd Leading Strategy Execution

    Book SynopsisPhilippe Korda is founder of training and consultancy firm, Korda & Partners, based in Paris and London. He is also an award-winning author and a leading speaker on business management. Christine Antunes and Christophe Korda both work as experienced trainers and consultants at the firm. Suresh Mistry is Head of the UK branch of the firm, and has years of consulting/training experience working for clients such as Barclays, Tesco and BT.Table of Contents Chapter - 00: Introduction; Section - ONE: The energy of engagement; Chapter - 01: Open the box of secrets; Chapter - 02: Capture everyone’s attention; Chapter - 03: Spell it out in words of one syllable; Chapter - 04: Mould opinion; Chapter - 05: Provide an emotional spark; Section - TWO: The energy of change; Chapter - 06: Lift them out of their comfort zone; Chapter - 07: Let talent out of the closet; Chapter - 08: Make excellence contagious; Section - THREE: The energy of management; Chapter - 09: Treat your middle managers like VIPs; Chapter - 10: Pinpoint the target; Chapter - 11: Compare progress; Chapter - 12: Make execution your trademark

    £31.34

  • Sustainagility

    Kogan Page Ltd Sustainagility

    Book SynopsisPatrick Dixon is one of the world's leading authorities on future trends. Ranked as one of the 20 most influential business thinkers alive today, he is also the author of 12 other books, including Futurewise and Building a Better Business. Johan Gorecki is founder of the Globe Forum, an international market place for innovators and investors, working for a more sustainable and profitable future. Also an entrepreneur, Johan was one of the original team that developed Skype.Table of Contents Chapter - 00: Introduction: future scene – UN President Interview, 20 May 2040, CNN World Report; Chapter - 01: Take hold of the future; Chapter - 02: Alternative power generation; Chapter - 03: Cleaner coal, oil and gas; Chapter - 04: Smart power and the nuclear boom; Chapter - 05: Better cars, trucks, trains, planes and ships; Chapter - 06: Future cities: lower carbon to carbon-free; Chapter - 07: Gren product development and IT; Chapter - 08: Solving the water crisis; Chapter - 09: Protecting and managing forests; Chapter - 10: Feeding the whole world; Chapter - 11: Funding gren tech; Chapter - 12: Busines agility and innovation

    £28.49

  • Tales for Coaching

    Kogan Page Ltd Tales for Coaching

    Book SynopsisMargaret Parkin is Founder and Principal of Success Stories. She has worked with individuals, groups and major organizations for over 20 years, helping them with her innovative and refreshing approach to training.Trade Review"Offers trainers and mentors different options in teaching life-long lessons" * Engineering Management *"Parkins book is well-crafted, innovative and refreshing. She has a remarkable clarity to her writingCuriously, I began this book review purely as a professional project. Well into Parkins book and through several of the 50 tales, I realized I was in the midst of a meaningful coaching experience. It was as if Margaret was coaching me herself" * The Bulletin of the Association for Coaching *Table of Contents Chapter - 00: Introduction; Section - ONE: Are You Sitting Comfortably?; Chapter - 01: Introducing Storytelling; Chapter - 02: Coaching and Storytelling; Chapter - 03: Finding and Using Stories in Coaching; Chapter - 04: Telling the Tale; Section - TWO: Then I’ll Begin…; Chapter - 05: The Tales; Chapter - 06: Problem Solving; Chapter - 07: Reframing and Creativity; Chapter - 08: Empowerment; Chapter - 09: Success and Self-Esteem

    £29.99

  • 101 Learning and Development Tools

    Kogan Page Ltd 101 Learning and Development Tools

    Book SynopsisKenneth Fee has worked in learning and development for 25 years, as a trainer, consultant, manager, and writer, among other roles. He has an MA degree in social science, an MBA, certificates in training and in assessment, a professional diploma in training management, and he is a Chartered Fellow of CIPD and a Fellow of CMI.Table of Contents Chapter - 23: The talent web; Chapter - 24: The succession planning cycle; Chapter - 25: Devising and using standards of competence; Chapter - 26: Board-level development: a needs audit; Chapter - 27: Learning methods and styles grid; Chapter - 28: Learning methods choice matrix; Section - TWO: Planning learning; Chapter - 29: The six essential elements of a learning strategy; Chapter - 30: Using the learning and development cycle to plan learning interventions; Chapter - 31: A step-by-step guide to planning a learning event; Chapter - 32: Personal development planning; Chapter - 33: Using different approaches to learning and development; Chapter - 34: Criteria for choosing a learning approach; Chapter - 35: A checklist for procuring learning services; Chapter - 36: Outsourcing versus insourcing; Chapter - 37: The four phases of knowledge management; Chapter - 38: The three component parts of e-learning; Chapter - 39: The five models of e-learning; Chapter - 40: Learning design: the five dimensions; Chapter - 41: The route map model for e-learning design; Chapter - 42: A classification of e-learning technologies; Chapter - 43: What to look for in a digital learning platform; Chapter - 44: Checklist – 10 things to look out for when dealing with e-learning vendors; Chapter - 45: What to look for in a learning and development consultant; Chapter - 46: What to look for in learning materials; Chapter - 47: Working with union learning representatives; Chapter - 48: Using qualifications; Chapter - 49: Reference list of learning and development methods; Section - THREE: Implementing learning; Chapter - 50: Icebreakers; Chapter - 51: Coaching – tips and pitfalls; Chapter - 52: Facilitation – tips and pitfalls; Chapter - 53: Lecturing – tips and pitfalls; Chapter - 22: The five aspects of talent management; Chapter - 21: Knowledge management: distinguishing data, information and knowledge; Chapter - 20: Neuro-linguistic programming; Chapter - 19: Gardner’s multiple intelligences; Chapter - 18: Emotional intelligence; Chapter - 17: Accelerated learning; Chapter - 16: The learning value chain; Chapter - 15: How to develop a learning organization; Chapter - 14: How to develop a learning culture; Chapter - 13: Johari window; Chapter - 12: Overcoming barriers to learning; Chapter - 11: Rose’s learning styles; Chapter - 10: Honey and Mumford’s learning styles; Chapter - 09: Kolb’s experiential learning cycle; Chapter - 08: Informal and non-formal learning; Chapter - 07: Bloom’s taxonomy of learning domains; Chapter - 06: The learning curve; Chapter - 05: Performance analysis quadrant; Chapter - 04: Identifying organizational learning needs: a step-by-step approach; Chapter - 03: L&DNA grids; Chapter - 02: Understanding learning, development, education and training; Section - ONE: Learning needs analysis; Chapter - 01: The learning and development cycle; Chapter - 00: Introduction; Chapter - 54: How to mentor someone; Chapter - 55: How to organize work-based learning; Chapter - 56: Guided practice; Chapter - 57: Putting together action learning sets; Chapter - 58: Setting up a community of practice; Chapter - 59: The seven pillars of a corporate university; Chapter - 60: Preparing a lesson plan; Chapter - 61: Preparing to deliver a course: a checklist; Chapter - 62: Tips for team teaching; Chapter - 63: 360-degree feedback; Chapter - 64: Psychometric instruments for development rather than assessment; Chapter - 65: Innovative approaches to learning; Chapter - 66: Using storytelling in learning and development; Chapter - 67: Games, and learning through play; Chapter - 68: Simulation; Chapter - 69: Volunteering-based learning; Chapter - 70: Development centres; Chapter - 71: Assessing and recording competence; Chapter - 72: Learning logs and contracts; Chapter - 73: Guided reading; Chapter - 74: Appreciative inquiry; Chapter - 75: Networking via professional bodies; Chapter - 76: Outplacement services; Chapter - 77: Blended learning models; Chapter - 78: Social networking and collaborative tools; Chapter - 79: Checklist for setting up a learning centre; Section - FOUR: Evaluating learning; Chapter - 80: Costing learning; Chapter - 81: Assessing learning; Chapter - 82: Talent management and development: the GE nine box model; Chapter - 83: Quality management of learning: the diamond model; Chapter - 84: Applying quality management tools to learning; Chapter - 85: Making a business case for learning and development; Chapter - 86: Internal marketing of learning and development; Chapter - 87: How to get value from a corporate university; Chapter - 88: How to get value from learning consultants; Chapter - 89: Evaluation: how to recognize and when to use the main methods; Chapter - 90: Kirkpatrick’s four levels of evaluation; Chapter - 91: Producing an evaluation sheet; Chapter - 92: Measures in evaluating learning; Chapter - 93: CIPD partnership of learning model; Chapter - 94: Evaluation metrics; Chapter - 95: Calculating return on investment; Chapter - 96: Evaluation: return on expectations; Chapter - 97: Six Sigma for learning and development; Chapter - 98: Balanced scorecard for learning and development; Chapter - 99: E-learning: the impact matrix; Chapter - 100: Evaluation: total value add; Chapter - 101: You

    £33.24

  • International Human Resource Development

    Kogan Page Ltd International Human Resource Development

    Book SynopsisJohn P Wilson is a researcher and consultant with 40 years' experience in education and training, working with a range of international organizations. He currently teaches at the University of Oxford and the University of Sheffield. He is also Director of the EU Commission project Call Centre Training and Knowledge Transfer. He is the author of The Call Centre Training Handbook and Experiential Learning (both also published by Kogan Page).Trade Review"Overall this looks a very promising publication with 24 both interesting and relevant chapters and is probably the best book available in the UK for domestic HRD practitioners, academics and students." * David E Williams, Programme Leader- MA Personnel and Development, University of Greenwich *"I would wholeheartedly recommend this third edition of International Human Resource Development to any student, professional HRM / HRD colleague or manager interested in the local, national and international arena of learning and development." * Dean Horsman, Senior Lecturer and Director of the NHS Trainee Scheme, MA in Human Resource Management, Leeds Business School *Table of Contents Section - ONE: International human resource development and learning; Chapter - 01: International human resource development – John P Wilson; Chapter - 02: Strategic human resource development – Thomas N Garavan and Ronan Carbery; Chapter - 03: What is learning? – John P Wilson; Section - TWO: Organizational learning; Chapter - 04: Change management and organization development – John P Wilson; Chapter - 05: Knowledge management – Eduardo Tomé; Section - THREE: National and international learning, education, training and human resource development; Chapter - 06: National systems of education – John P Wilson; Chapter - 07: UK vocational education and training – John P Wilson; Chapter - 08: European vocational education and training – Martin Mulder; Chapter - 09: National human resource development strategies: comparing Brazil, Russia, India and China – Alexandre Ardichvili, Elena K Zavyalova and Vera N Minina; Chapter - 10: International development: policy learning as an approach to VET reform in transition and development countries – Sören Nielsen and Madlen Serban; Chapter - 11: Capacity development and human resource development – Dalia Al-Zendi and John P Wilson; Section - FOUR: The training cycle; Section - FOUR A: Identification of learning needs; Chapter - 12: The identification of learning needs – Richard Palmer, Allan Claudius Queiroz Barbosa, Leandro Pinheiro Cintra, Junia Marcal Rodrigues and Juliana Barbosa e Oliveira; Section - FOUR B: IDesign; Chapter - 13: Designing learning events – David Simmonds; Chapter - 14: Working in multicultural and multilingual environments: HRD professionals as learning and change agents in the global workplace – Maria Cseh and Beatriz Coningham; Section - FOUR C: IDelivery; Chapter - 15: Delivering training – John Kirkham and Jacqueline Pattison; Chapter - 16: Informal, non-formal and work-based methods of learning – Jacqueline Pattison, John Kirkham and Mariana Gabriela Hudrea; Chapter - 17: Coaching and mentoring – Stephanie T Sturges; Section - FOUR D: Evaluation; Chapter - 18: Assessment and evaluation – Tanuja Agarwala; Section - FIVE: Managing HRD; Chapter - 19: Leadership and management development – Ronan Carbery and Thomas N Garavan; Chapter - 20: Managing human resource development functions and services – Barney Erasmus and Pieter Loedolff; Chapter - 21: HRD practice and research: investigating business issues through applied social science research – K Peter Kuchinke; Chapter - 22: HRD and consultancy – Kiran Trehan and Clare Rigg; Chapter - 23: Learning spaces that change people and organizations – Colin Beard and Ilfryn Price; Chapter - 24: HRD and business ethics – Alexandre Ardichvili and Douglas Jondle

    £42.74

  • The Branded Mind

    Kogan Page Ltd The Branded Mind

    Book SynopsisErik du Plessis is Chairman of Millward Brown (South Africa), one of the world's top market research companies with 78 offices in 51 countries. He is also a Visiting Professor at the Copenhagen Business School, and the author of The Advertised Mind, published by Kogan Page.Table of Contents Section - ONE: What it is all about; Chapter - 01: Introduction; Chapter - 02: This book is about the consumer’s brain; Chapter - 03: The new paradigm; Chapter - 04: The brain – the coming together of disciplines; Section - TWO: The decision-making puzzle; Chapter - 05: Interpretation, memory, experience, learning; Chapter - 06: Introducing the rat brain robot; Chapter - 07: Feelings; Chapter - 08: The ‘feeling’ brain systems and how they work; Chapter - 09: The environmental awareness system: emotions; Chapter - 10: The ‘state of body’ system: homeostasis; Chapter - 11: The ‘state of mind’ system, or moods and arousal; Chapter - 12: The evaluation system: pleasure; Chapter - 13: Personality; Chapter - 14: Social systems and culture; Chapter - 15: Gender differences; Chapter - 16: Let’s put it all together; Chapter - 17: Measuring the brain; Chapter - 18: Increasing our brainpower – using neuroscience effectively by Graham Page; Section - THREE: Creating mischief; Chapter - 19: On creating mischief; Chapter - 20: Buy-ology; Chapter - 21: The elusive subconscious; Section - FOUR: Towards insights; Chapter - 22: Read Montague’s Pepsi Challenge; Chapter - 23: Science: models and measurements; Section - FIVE: Some marketing implications; Chapter - 24: Attention; Chapter - 25: The brand soma; Chapter - 26: Consumer decision making as heuristics; Chapter - 27: Market segmentation; Chapter - 28: Advertising budget, brand life cycle, synapses and brand soma; Section - SIX: My conclusions; Chapter - 29: What this was all about; Chapter - 30: Is the future what it was?

    £28.49

  • Understanding the Professional Buyer

    Kogan Page Ltd Understanding the Professional Buyer

    Book SynopsisPeter Cheverton is founding Director of INSIGHT Marketing and People, a global training and consultancy firm specialising in the development of customer focused business strategies, with a strong focus on Key Account Management, Global Account Management and Business Leadership. He has developed an international reputation as one of the leading experts in these challenging areas, working 'hands on' with clients around the world. He is author of Key Account Management, Key Marketing Skills, Global Account Management, and Key Account Management in Financial Services (all published by Kogan Page).Jan Paul van der Velde is a purchasing professional, and is currently VP Purchasing with the Flint Group. He has been involved in purchasing at all levels, and for over 20 years.Table of Contents Chapter - 01: Terminology; Chapter - 02: Purchasing developments: what has changed; Chapter - 03: The importance of purchasing for a company; Chapter - 04: Purchasing processes; Chapter - 05: Purchasing strategy; Chapter - 06: Purchasing organizations; Chapter - 07: Buyers: types, motivations and rewards; Chapter - 08: Purchasing analysis; Chapter - 09: The negotiation game; Chapter - 10: Price management: managing the buyer; Chapter - 11: The purchasing agenda; Chapter - 12: Buying and selling relationships; Chapter - 13: Summary and conclusions; Chapter - 14: Getting further help

    £29.99

  • The Aptitude Test Workbook

    Kogan Page Ltd The Aptitude Test Workbook

    1 in stock

    Book SynopsisJim Barrett is a chartered psychologist and consultant with many years' experience in advising organisations of all sizes on their selection procedures and assessment systems. He is co-author of the international best-seller Test Your Own Aptitude and the author of Aptitude, Personality and Motivation Tests, How to Pass Advanced Aptitude Tests and Career, Aptitude and Selection Tests, all published by Kogan Page.Table of Contents Chapter - 00: Introduction; Chapter - 01: Verbal tests; Chapter - 02: Numerical tests; Chapter - 03: Perceptual tests; Chapter - 04: Spatial tests; Chapter - 05: Practical tests; Chapter - 06: Interpreting your test results

    1 in stock

    £14.24

  • How to Pass the UKs National Firefighter

    Kogan Page Ltd How to Pass the UKs National Firefighter

    Book SynopsisMike Bryon is an expert in psychometrics and training solutions. He is also the author of The Advanced Numeracy Test Workbook, How to Pass Graduate Psychometric Tests, How to Pass the Civil Service Qualifying Tests, How to Pass Selection Tests, Ultimate Psychometric Tests and How to Master the UKCAT, as well as many other titles, all published by Kogan Page.Table of Contents Chapter - 01: A career as a firefighter; Chapter - 02: The application forms and questionnaire about your attitude to work; Chapter - 03: Written tests and practice questions; Chapter - 04: Practice tests; Chapter - 05: Interview and team exercise, physical tests and references; Chapter - 06: Answers and explanations

    £16.14

  • IQ and Psychometric Tests

    Kogan Page Ltd IQ and Psychometric Tests

    1 in stock

    Book SynopsisPhilip Carter is an IQ expert who is continually devising new tests and puzzles. He has produced many books covering all aspects of testing, puzzles and reasoning. These include Advanced IQ Tests, IQ and Aptitude Tests, IQ and Personality Tests, IQ and Psychometric Test Workbook, IQ and Psychometric Tests, Test and Assess Your Brain Quotient and The Brain Fitness Workout. With the late Ken Russell he has written Test Your IQ, Test and Assess Your IQ and Ultimate IQ, all published by Kogan Page.Trade Review"Provides the opportunity for identifying your own strengths and weaknesses. Philip Carters style of writing is easy to understand, worth reading and also enjoyable" * Career Secretary *"IQ and Psychometric Tests, stretches your mind and helps you to improve your score on such tests" * Voluntary Sector magazine *Table of Contents Chapter - 00: Introduction; Chapter - 01: Verbal intelligence tests; Chapter - 02: Culture-fair intelligence tests; Chapter - 03: Numerical calculation and logic; Chapter - 04: Logical reasoning; Chapter - 05: Lateral thinking; Chapter - 06: Technical aptitude; Chapter - 07: Mental agility; Chapter - 08: IQ tests; Chapter - 09: Creativity; Chapter - 10: Personality tests; Chapter - 11: Answers, explanations and assessments

    1 in stock

    £16.99

  • How to Succeed at an Assessment Centre

    Kogan Page Ltd How to Succeed at an Assessment Centre

    Book SynopsisHarry Tolley is a special professor in the School of Education at the University of Nottingham. He also works as a researcher, author and freelance consultant. He is the co-author of several best-selling titles including How to Pass Numeracy Tests, How to Pass Verbal Reasoning Tests, and How to Pass the Police Selection System, all published by Kogan Page.Robert Wood is a special professor in the School of Education at the University of Nottingham and also works as a freelance consultant.Trade Review"Ideal preparation accessible advice... will help to eliminate some of the surprises candidates could meet on a test day." * The Evening Standard *"This book gives sound advice... logical..easy-to-read...provides ideal preparation for candidates and advice on key issues." * Training Journal *Table of Contents Chapter - 00: Introduction; Chapter - 01: Assessment centres and multi-assessment events; Chapter - 02: How to succeed in group exercises; Chapter - 03: How to make successful presentations; Chapter - 04: How to excel in psychometric tests; Chapter - 05: How to project yourself authentically through personality, motivation and emotional intelligence questionnaires; Chapter - 06: How to succeed at panel interviews; Chapter - 07: In-tray/in-box, case study and role-play exercises; Chapter - 08: Rounding off your preparation for an assessment centre; Chapter - 09: After an assessment centre: how to achieve future success

    £14.24

  • Test Your Emotional Intelligence

    Kogan Page Ltd Test Your Emotional Intelligence

    Book SynopsisPhilip Carter is an IQ expert and has produced many books covering all aspects of testing, puzzles and reasoning. These include The Brain Fitness Workout, Advanced IQ Tests, IQ and Aptitude Tests, IQ and Personality Tests, IQ and Psychometric Test Workbook, IQ and Psychometric Tests, Test and Assess Your Brain Quotient. With the late Ken Russell he wrote Succeed at IQ Tests, Test Your IQ, Test and Assess Your IQ and Ultimate IQ, all published by Kogan Page.Table of Contents Chapter - 00: Introduction; Chapter - 01: Strength of character; Chapter - 02: Success factor; Chapter - 03: Attitude; Chapter - 04: Social intelligence; Chapter - 05: Content or restless; Chapter - 06: Extrovert or introvert; Chapter - 07: How assertive are you?; Chapter - 08: Laterality; Chapter - 09: Optimist or pessimist; Chapter - 10: Aggression; Chapter - 11: Adventurous or timorous; Chapter - 12: How patient are you?; Chapter - 13: Planned or spontaneous; Chapter - 14: Self-confidence; Chapter - 15: Emotional; Chapter - 16: How well do you cope under pressure?; Chapter - 17: Tactful or undiplomatic; Chapter - 18: Leadership factor; Chapter - 19: Tough or tender; Chapter - 20: Open or closed; Chapter - 21: Do you have the gift of thrift?; Chapter - 22: How obsessive are you?

    £17.99

  • The New Conceptual Selling

    Kogan Page Ltd The New Conceptual Selling

    1 in stock

    Book SynopsisRobert B Miller of Miller Heiman, is a global leader in sales training, brings almost 40 years' experience in sales, consulting and executive management to help clients succeed in the sales arena. Stephen E Heiman, the former President, CEO and Chairman of Miller Heiman, has worked in sales development for over 30 years. Tad Tuleja is a professional writer at Miller Heiman. They are also the authors of the bestselling The New Strategic Selling.Table of Contents Chapter - 0: Introduction; Two people speaking; Section - 1: ‘No-sell’ selling; Section - 2: Getting started; Four questions to ask yourself before you make the call; Section - 3: The sales call; Getting information; Section - 4: The sales call; Giving information; Section - 5: The sales call; Getting commitment; Section - 6: Assessment; Zero hour – and beyond;

    1 in stock

    £28.49

  • The John Adair Lexicon of Leadership

    Kogan Page Ltd The John Adair Lexicon of Leadership

    Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered. John was also the only British national serviceman to serve in the Arab Legion, where he became adjutant of a Bedouin regiment. He is the author of over 50 books, many of which are published by Kogan Page, including the classics, Not Bosses but Leaders and Leadership of Muhammad.Trade Review"A wholly comprehensive and practical guide on how to develop leadership and management skills" -- Oliver Rowe * Public Service Magazine *"John Adair is the first professor of Leadership Studies in the world and he remains the most distinguished figure in the field." * The Sunday Times *Table of Contents Chapter - 00: Introduction; Section - ONE: Not bosses but leaders; Chapter - 01: Qualities of leadership; Chapter - 02: The circles interact; Chapter - 03: Leaders or managers?; Chapter - 04: High-performance teams; Chapter - 05: The purpose of industry; Chapter - 26: The Fifty-Fifty Rule; Chapter - 27: Maslow’s Hierarchy of Needs; Chapter - 28: The application of Maslow’s ideas in industry; Chapter - 29: Herzberg’s Motivation – Hygiene Theory; Chapter - 30: How to motivate others: the eight principles of motivation; Chapter - 31: Parting reflections – towards a new theory of motivation; Section - FIVE: Leadership for innovation; Chapter - 32: What is innovation?; Chapter - 33: The conditions for successful innovation; Chapter - 34: Organizing for team creativity; Chapter - 35: Case Study: The DNA Laboratory; Chapter - 36: Case Study: Soichiro Honda – Leader for innovation; Chapter - 37: Real commitment from the top; Chapter - 38: How to motivate the creative individual; Chapter - 39: Team creativity; Chapter - 40: Harvesting ideas; Chapter - 41: Overcoming resistance to change; Section - SIX: The art of creative thinking; Chapter - 42: On human creativity; Chapter - 43: Use the stepping stones of analogy; Chapter - 44: Make the strange familiar and the familiar strange; Chapter - 45: Widen your span of relevance; Chapter - 46: Practise serendipity; Chapter - 47: Chance favours only the prepared mind; Chapter - 48: Curiosity; Chapter - 49: Keep your eyes open; Chapter - 50: Listen for ideas; Chapter - 51: Reading to generate ideas; Chapter - 52: Keep a notebook; Chapter - 53: Test your assumptions; Chapter - 54: Make better use of your Depth Mind; Chapter - 55: Do not wait for inspiration; Chapter - 56: Sharpen your analytical skills; Chapter - 25: Action-Centred Leadership; Chapter - 24: Functional Leadership; Section - FOUR: Leadership and motivation; Chapter - 23a: How to grow leaders – The seven principles; Chapter - 23: Levels of leadership; Chapter - 22: The Situational Approach; Chapter - 21: Leaders or managers?; Chapter - 20: The group or functional approach; Chapter - 19: The qualities approach; Section - THREE: How to grow leaders; Chapter - 18: The test of leadership; Chapter - 17: The why question; Chapter - 16: Pulling the threads together; Chapter - 15: The common task; Chapter - 14: Beyond the call of duty; Chapter - 13: Giving and receiving; Chapter - 12: Levels of leadership; Chapter - 11: The authority of knowing; Chapter - 10: The three basic approaches; Section - TWO: The inspirational leader; Chapter - 09: Leadership from within; Chapter - 08: Leadership and power; Chapter - 07: Sharing and caring; Chapter - 06: Moving from plans to action; Chapter - 57: Suspend judgement; Chapter - 58: Learn to tolerate ambiguity; Chapter - 59: Drift, wait and obey; Chapter - 60: Sleep on the problem; Chapter - 61: Working it out; Chapter - 62: Think creatively about your life

    £37.99

  • Emotional Intelligence Coaching

    Kogan Page Ltd Emotional Intelligence Coaching

    Book SynopsisSteve Neale is MD of BCS International, a leading emotional intelligence training, consultancy and coaching organization. Steve is a qualified psychologist, coach, EI practitioner, counsellor and hypnotherapist. Lisa Spencer-Arnell is MD of CCS Coaching International and a Director of Real Difference. She is passionate about inspiring people to be at their best through leadership coaching, EI development and facilitation. Liz Wilson is Director of TWP behavioural change specialists and a qualified coach, mentor, coach-supervisor and EI practitioner.Trade Review"A fascinating and essential read for entrepreneurs and business leaders all over the world." * Jaunius Pusvaskis, Director General, Baltic Management Institute *"The authors have compiled in this volume the missing link between the promise of emotional intelligence and the practical application of the learning - the coach approach." * Dr Patrick Williams, Institute for Life Coach Training *"As well as being a handbook for coaching professionals, it is an insightful guide to developing emotionally intelligent skills and attitudes that can be accessed by anyone." * Amanda Knight, co-author, Applied EI *"The authors illustrate the points they are making very clearly with numerous examples, short stories and illustrative questions to help aspiring coaches to develop their understanding or existing coaches to refine their approaches." * Sir John Whitmore, Executive Chairman, Performance Consultants International *Table of Contents Chapter - 00: Introduction; Chapter - 01: What is emotional intelligence?; Chapter - 02: What is coaching?; Chapter - 03: The importance of emotional intelligence in coaching; Chapter - 04: The fast track to performance and profitability; Chapter - 05: Developing your emotional intelligence; Chapter - 06: Understanding and working with values, beliefs and attitudes; Chapter - 07: Core coaching skills; Chapter - 08: How goals flow from values to action; Chapter - 09: The coaching toolkit; Chapter - 10: Coaching ethics and best practice

    £29.99

  • Organizational Behaviour

    Kogan Page Ltd Organizational Behaviour

    Book SynopsisRaisa Arvinen-Muondo works in HR management in Luanda, Angola. She has undertaken doctoral research at the University of Bedfordshire, on the career development of Angolan professionals within Western multinational organizations, focusing on the impact of experiences associated with international living.Stephen J Perkins is Dean of London Metropolitan Business School and a Visiting Research Fellow at Cass Business School. In addition to having served in several universities, he has held senior management posts in industry at times of transformational change and consulted with private and state-owned organizations internationally.Table of Contents Section - ONE: Introduction; Chapter - 00: Introduction – Stephen Perkins and Raisa Arvinen-Muondo; Section - TWO: Individuals at work under an employment relationship; Chapter - 01: Managing diverse identities at work – Janice Johnson and Christina Schwabenland; Chapter - 02: Perception, making decisions and people management – Raisa Arvinen-Muondo; Chapter - 03: Motivation at work: engagement and facilitation – Nahid Rozalin; Section - THREE: Employing human resources to work together for a purpose; Chapter - 04: Managing performance – Caroline Bolam and Sarah Jones; Chapter - 05: Leadership, communication and organizational effectiveness – Linda Holbeche; Chapter - 06: Talent management – Raisa Arvinen-Muondo and Qi Wei; Section - FOUR: Shifting contexts for organizational behaviour; Chapter - 07: Conflict, power and politics – Philip Davies and Rod Smith; Chapter - 08: Organizational culture – Eliot Lloyd; Chapter - 09: Managing organizational change – Faten Baddar Al-Husan and Konstantinos Kakavelakis; Chapter - 10: Creativity, innovation and the management of knowledge – Pauline Loewenberger; Section - FIVE: Summation and reflection; Chapter - 11: Coda: HRM and OB – accenting the social – Stephen Perkins and Raisa Arvinen-Muondo

    £42.74

  • How to Get Into Oxbridge

    Kogan Page Ltd How to Get Into Oxbridge

    Book SynopsisDr. Christopher See is a graduate of Trinity College, Cambridge University. He currently works as an academic senior house officer in University Hospital Aintree and is a lecturer at Liverpool University. He is an experienced university applications tutor, helping students in all areas of their Oxbridge application in a range of diverse subjects. He is also the author of How to Get into Medical School, Succeed in your Medical School Interview and How to Master Your Medical School Finals, all published by Kogan Page.Table of Contents Chapter - 00: Introduction; Chapter - 01: Why Oxbridge?; Chapter - 02: Principles of preparation; Chapter - 03: College selection; Chapter - 04: Organic development and independent thinking; Chapter - 05: Extracurricular activities map; Chapter - 06: Oxbridge strategy; Chapter - 07: Optimizing your UCAS form for Oxbridge; Chapter - 08: How to get a teacher reference; Chapter - 09: Sample written work submission and aptitude test essays; Chapter - 10: Special examinations; Chapter - 11: What to expect from your Oxbridge interview; Chapter - 12: Sample questions and answers; Chapter - 13: Speech, language and vocabulary; Chapter - 14: Fees, funding and bursaries; Chapter - 15: International students

    £18.99

  • Adland

    Kogan Page Ltd Adland

    Book SynopsisMark Tungate is a British journalist based in Paris. He is the author of six books about branding and marketing including Fashion Brands and The Escape Industry, both published by Kogan Page. His articles have appeared in publications ranging from Campaign and Advertising Age to the Financial Times. He also has a weekly column in the French marketing journal Strategies. Alongside his writing, he heads the jury of the Epica Awards.Trade Review"Immensely readable." * Sir Martin Sorrell, CEO, WPP *"A terrific book: intelligently written and thoroughly researched. A must read for anyone interested in advertising." * Sir Alan Parker *"A great story: full of character, fun and life." * Kevin Roberts, CEO Worldwide, Saatchi & Saatchi *"The story of the best advertising, told with the accuracy of the best journalism and with the style of the best literature." * Washington Olivetto, President, W/Brasil *"Ambitious in scope, the book sustains the interest of readers without getting bogged down in detail." * Irish Times *"Must-read for anyone interested in the advertising industry." * Editors’ Choice Summer 2013, Journal of Multidisciplinary Research *Table of Contents Chapter - 00: Introduction; Chapter - 01: Pioneers of persuasion; Chapter - 02: From propaganda to soap; Chapter - 03: Madison Avenue aristocracy; Chapter - 04: Creative revolutionaries; Chapter - 05: The Chicago way; Chapter - 06: The Brit pack; Chapter - 07: Eighties extravagance; Chapter - 08: The French connection; Chapter - 09: European icons; Chapter - 10: Media spins off; Chapter - 11: Consolidation incorporated; Chapter - 12: Japanese giants; Chapter - 13: The alternatives; Chapter - 14: Dotcom boom and bust; Chapter - 15: Latin spirit; Chapter - 16: International outposts; Chapter - 17: Shooting stars; Chapter - 18: Controversy in Cannes; Chapter - 19: New frontiers; Chapter - 20: The agency of the future

    £29.99

  • Supply Chain Risk Management

    Kogan Page Ltd Supply Chain Risk Management

    Book SynopsisDonald Waters has over 30 years' experience of teaching and working in logistics and operations management. He uses his specialized knowledge of operations and supply chain management working for various organizations around the world in this book. Donald Waters is now a visiting professor at various leading universities in Europe and the United States. He is the author of several well-known logistics books. He is a member of the CILT. Trade Review"A straightforward discussion from understanding the basics to understanding the future of risk analysis and how to deliver a risk management strategy.... The tables, matrices, diagrams and tools are excellent, and clearly guide you through the whole risk management end-to-end process." * Logistics & Transport Focus *"[E]xcellent book ... a comprehensive overview of many important issues in managing supply chain risk. More than 15 case studies and a straightforward hands-on practical approach make this book an enjoyable read. I bought this book as a text book, and as such it does a great job. ...it lets you not forget the real world and its real problems. This book is written with the manager in mind, and is interspersed with examples from real life, along with calculations and illustrations that explain the concept in a manner that is practical and easy to follow." * Jan Husdal, husdal.com *"This is one of the best descriptive books in the topic, written in a simple, easy to understand language." * Jorge Ayala-Cruz, Amaz.com reviewer *"Waters... discusses the importance of supply chain risk management, core areas, and principles... Included are case studies of many companies such as Nokia, IBM, and BP, as well as other situations like food scares, oil supplies, and the Y2K bug." * Book News, Inc. *Table of Contents Chapter - 01: Working with risk; Chapter - 02: Defining risk; Chapter - 03: Supply chain management; Chapter - 04: Trends affecting the supply chain; Chapter - 05: Approaches to risk management; Chapter - 06: Identifying risks; Chapter - 07: Analysing risks; Chapter - 08: Responding to risks; Chapter - 09: A network view of risk; Chapter - 10: Creating resilient supply chains; Chapter - 11: Business continuity management; Chapter - 12: Review

    £44.64

  • Top Business Psychology Models

    Kogan Page Ltd Top Business Psychology Models

    Book SynopsisStefan Cantore is a Senior Teaching Fellow in Organizational Behaviour and Human Resource Management at the University of Southampton Management School, UK. He is an experienced leadership and organizational development consultant with a practice focussed on helping leaders and organizations use conversation as a process for change.Jonathan Passmore is a business psychologist with five degrees and has an international reputation for his work in coaching, change and leadership. He has published fourteen books on the themes of leadership, personal development and change.Table of Contents Chapter - 00: Introduction; Section - ONE: The individual at work; Chapter - 01: What makes people do things? Maslow’s hierarchy of needs; Chapter - 02: How can we become more engaged with work? Flow; Chapter - 03: How can people develop their self-awareness? Mindfulness; Chapter - 04: Helping others to set goals The GROW model; Chapter - 05: How can people learn to become more optimistic? Learned optimism; Chapter - 06: Why did they do that? Attribution theory; Chapter - 07: How can we make sense of who we are? Personality trait and type theory; Chapter - 08: How does psychological testing work? Psychometrics; Chapter - 09: How do we think about others thinking? Theory of mind and emotional intelligence; Chapter - 10: How can we manage our negative thinking? Cognitive behavioural model; Chapter - 11: How can job performance be accurately and fairly assessed? Behaviourally anchored rating scales (BARS); Chapter - 12: How do people cope with change? Phases of change models; Chapter - 13: How do we understand different types of people? Myers–Briggs Type Indicator (MBTI); Chapter - 14: How do we know if someone is telling us a lie? Facial displays; Chapter - 15: How can people understand and build on their strengths? Values in Action Inventory of Strengths (VIA-IS); Chapter - 16: What can employers do to improve the mood and commitment of their staff? Psychological capital; Chapter - 17: How to help people cope well with change Three phases of transition; Chapter - 18: Where does motivation come from? Self-determination theory; Chapter - 19: How can we rely on psychometric tests? Reliability and validity; Chapter - 20: How can people change their behaviours? Transtheoretical Model of Change; Chapter - 21: How do people positively handle trauma? Post-traumatic growth theory; Chapter - 22: How can people develop their capacity to cope with adversity? Resilience; Section - TWO: Team effort; Chapter - 23: Do people work harder if you give them more attention? The Hawthorne effect; Chapter - 24: Do the assumptions that managers have about people affect how they do their work? Theory X and Theory Y; Chapter - 25: Do groups always make the best decisions? Groupthink; Chapter - 26: What behaviours improve team performance? Belbin team roles; Chapter - 27: Does an attractive communicator influence our decision making? Attractiveness theory; Chapter - 28: How to use goal setting to enhance performance Goal-setting theory; Chapter - 29: Why do people obey authority figures even when they are being asked to do something they know is wrong? Obedience to authority theory; Chapter - 30: How can you select the best candidate at an interview? Behavioural interviewing; Chapter - 31: How do people make up our minds? Majority and minority influence; Chapter - 32: How can we positively help people and teams change? The Skilled Helper Model; Chapter - 33: How does shift work impact on how well people do their work? Circadian rhythms and performance at work; Chapter - 34: How do groups develop to become effective? Tuckman’s group development; Chapter - 35: How can you ensure everyone makes a fair contribution to team goals? Social loafing theory; Chapter - 36: How do you get good outcomes for both sides in a negotiation? Best alternative to a negotiated agreement (BATNA); Chapter - 37: How do I make decisions in a complex world? Cynefin complexity model; Chapter - 38: How can we specify the behaviours required to perform a task well? Critical incident technique; Section - THREE: Organizations; Chapter - 39: How useful are positive emotions? Broaden-and-build theory of positive emotions; Chapter - 40: What can organizations do to transform the way they think and act? Appreciative inquiry; Chapter - 41: How do people’s expectations of their employers affect the way they work? Psychological contract; Chapter - 42: What can you do to make training a good investment? Social learning theory; Chapter - 43: How do I take account of the forces for and against change? Force field analysis; Chapter - 44: How can you make a workplace fair? Organizational justice; Chapter - 45: How do you tackle difficult people at work? Managing difficult people; Chapter - 46: How do people really make decisions? The bounded rationality model of decision making; Chapter - 47: How can good conversations change organizations? Conversational approaches to change; Chapter - 48: How can metaphors help managers change their organizations? Organizational metaphors; Chapter - 49: How can you make work less stressful? The vitamin model of stress; Chapter - 50: What can we do to make our writing more readable? FOG Index of Readability

    £29.99

  • Financial Management for NonFinancial Managers

    Kogan Page Ltd Financial Management for NonFinancial Managers

    Book SynopsisClive Marsh is a Chartered Banker, Fellow of the Chartered Institute of Bankers in Scotland, Associate Chartered Accountant (NZ) and Fellow of the Chartered Management Institute. His past experience includes key roles as Head of Finance & MIS, Director of Commercial Services, Director of Business Development and Divisional Manager of Corporate Services. He has worked for Shell, Mobil, NatWest, DataBank (BNZ), IBM UK, Cap Gemini Ernst & Young and a number of niche strategy consulting firms. He now works as a coach and author with financial management skills as his main speciality.Trade Review"Clive Marsh has a real talent for taking the sometimes complex world of Finance and making it accessible to all... If you want just one book to introduce you to the magical world of Finance; a book that will stimulate your thinking and guide your learning then choose this one!" * Phil Ryan, Managing Director, The Management Centre, Bangor University *"Clear, thoughtful and relevant, a very readable introduction for the non-specialist. The case studies bring to life key points that every manager needs to understand. This book could save quite a few people from making basic mistakes that could cost them their business." * Piers Cain, Head of Knowledge Management, Chartered Management Institute *"An excellent, practical handbook that covers all financial aspects of running a business. What is particularly pleasing about this book is that it deals with finance within the framework of International business... This approach leads non-financial managers through the minefield of numbers without fear and demonstrates the "art of the possible". A great advertisement for the value of sound financial management." * Nikki Cole, Director, BlueSky Cat Limited; Council Member, Brunel University *"Financial Management for Non-Financial Managers is an essential introduction to the topic, particularly useful for those starting a business and for SME businesses seeking to finance future growth. It is a practical and useful guide, supported by helpful case studies that help bring financial management issues to life." * Simon Thompson, Chief Executive, Chartered Banker Institute *"Clive's Marsh book gives the reader a comprehensive understanding of the A to Z of Financial Management in an easy to follow style and is a must have for operational management that is exposed to financial reporting at both project and corporate level." * Peter Fagiano, Executive Director Altona Energy plc. *"A good book of Financial Management is borderless; the author has managed to bring the subject up to most current level. It is a must-read for practicing managers and good course book for Business Studies students." * Susanty Kwee, Managing Director, Center for Strategic Finance, Jakarta *Table of Contents Chapter - 00: Introduction; Chapter - 01: Types of business structure and their finance; Chapter - 02: The role of the accounting and finance department; Chapter - 03: Accounting and financial statements; Chapter - 04: Analysis and financial ratios; Chapter - 05: Planning and budgeting; Chapter - 06: Product and service costing and pricing; Chapter - 07: Setting selling prices and marketing strategies; Chapter - 08: Investment appraisal; Chapter - 09: Finance, funding and working capital; Chapter - 10: International transactions and currency risk; Chapter - 11: Company taxation and financial management; Chapter - 12: The value of a business; Chapter - 13: Financial strategy; Chapter - 14: The cost of capital; Chapter - 15: Dividend policy; Chapter - 16: Case studies

    £31.34

  • Shopper Marketing

    Kogan Page Ltd Shopper Marketing

    Book SynopsisMarkus Stahlberg (editor) is the CEO of Phenomena Group Ltd. Ville Maila (editor) is the Planning Director of Phenomena Group Ltd. Phenomena Group was the first shopper marketing company to be founded in Europe. It is the global leader in package promotions with more than 40 offices in as many countries.Trade Review"A fantastic read - no matter who you are in the organization" * Darren Marshall, Vice President, Global Customer & Shopper Marketing, The Coca Cola Company *Table of Contents Chapter - 22: Marketing as a crucial part of retailer partnership – Antti Syväniemi; Chapter - 23: Touching the elephant – Chris Hoyt; Chapter - 24: Future shock – Ken Barnett; Chapter - 25: Shopper marketing’s true potential – Dan Flint; Chapter - 26: Putting the shopper in your shopper marketing strategy – Matt Nitzberg; Section - THREE: What is shopper marketing in action?; Chapter - 27: Improving shopper marketing profitability with innovative promotions – Markus Ståhlberg; Chapter - 28: The circle of shopper marketing mechanization – Dick Blatt; Chapter - 29: Nestlé Rossiya, Russia – Lubov Kelbakh; Chapter - 30: Connected shoppers are here, now – but how do you connect with them? – Jason Rogers; Chapter - 31: Tesco Fresh & Easy, USA – Simon Uwins; Chapter - 32: Shopper-oriented pricing strategies – Jon Hauptman; Chapter - 33: Packaging can be your best investment – Russ Napolitano; Chapter - 34: The real power of brands in the digital world: what marketers must know about the online shopping decision process – Juliano Marcilio; Chapter - 35: ‘Too many choices’ – and their implications for package design – Scott Young; Chapter - 36: Maximizing ROI of package promotions – Ville Maila Chapter - 21: Shopper promotions: what can marketers learn from price discounts – Markus Ståhlberg; Chapter - 20: Capitalize on unrealized demand among shoppers – Al Wittemen; Chapter - 19: The missing link: turning shopper insight into practice – Toon van Galen; Chapter - 18: Bridging gaps: retail in the emerging Indian market – Dheeraj Sinha; Chapter - 17: Ensuring your brand gets on the shopping list – Robert Levy; Chapter - 16: Internationalization of shopper marketing – Ville Maila; Chapter - 15: The conversion model for shopper research – Clemens Steckner; Chapter - 14: Integrated communications planning for shopper marketing – David Sommer; Chapter - 13: Retail media: a catalyst for shopper marketing – Gwen Morrison; Chapter - 12: Tailing your shoppers: retailing for the future – AnnaMaria M Turano; Chapter - 11: Connecting, engaging and exciting shoppers – Michael Morrison and Meg Mundell; Section - TWO: Strategy: how to approach shopper marketing; Chapter - 10: The shopping motives of Chinese shoppers – Kevin Mu; Chapter - 09: The three shopping currencies – Herb Sorensen; Chapter - 08: For shoppers there’s no place like home – Harvey Hartman; Chapter - 07: Illogic inside the mind of the shopper – Michael Sansolo; Chapter - 06: Science of shopping – Gopi Krishnaswamy; Chapter - 05: Bringing shopper into category management – Brian Harris; Chapter - 04: Seven steps towards effective shopper marketing – Luc Desmedt; Chapter - 03: Shopper marketing: the discipline, the approach – Jim Lucas; Chapter - 02: Point of view on shopper marketing – Gordon Pincott; Chapter - 01: Science of shopping – Paco Underhill; Section - ONE: Definition: what is shopper marketing?; Chapter - 00: Introduction;

    £31.34

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