Description
Book SynopsisClive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership (www.thejanuspartnership.com) and is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org).
Jackie Keddy is a highly experienced mediator, coach and conflict consultant. As a former facilitator of some of the London Metropolitan Police Service's most high profile and complex disputes, a grievance appeals investigator and a founding member of the Met's Leadership Academy, Jackie brought her many years' of experience as a police officer and DCI into a new life in managing people. With Clive, Jackie is a partner of The Janus Partnership (www.thejanuspartnership.com) and co-founded the International Conflict Management Forum (www.conflictmanagementf
Trade Review"This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." * Professional Manager *
"This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level." * Chartered Management Institute *
"It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." * Professional Manager *
Table of Contents
- Chapter - 01: The nature of conflict;
- Chapter - 02: Deciphering conflict management;
- Chapter - 03: Options for resolving conflict;
- Chapter - 04: RESOLVE – The Janus perspective;
- Chapter - 05: Preventing conflict;
- Chapter - 06: Managing conflict from the front line;
- Chapter - 07: Escalated dispute resolution;
- Chapter - 08: The practice of dispute resolution: critical encounters;
- Chapter - 09: Strategic planning and conflict management;
- Chapter - 10: Implementing a conflict management strategy;
- Chapter - 11: Monitoring and evaluation
