Description

Book Synopsis
John P Wilson is a consultant and researcher and holds positions at Oxford, Sheffield and Bradford University. He is the editor of Human Resource Development and author of Experiential Learning (both published with Kogan Page). John is Director of the EU Commission project Call Centre Training and Knowledge Transfer.

The Call Centre Training Handbook

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    A Hardback by John P. Wilson

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      Publisher: Kogan Page Ltd
      Publication Date: 03/12/2008
      ISBN13: 9780749450885, 978-0749450885
      ISBN10: 0749450886
      Also in:
      Personnel and human resources

      Description

      Book Synopsis
      John P Wilson is a consultant and researcher and holds positions at Oxford, Sheffield and Bradford University. He is the editor of Human Resource Development and author of Experiential Learning (both published with Kogan Page). John is Director of the EU Commission project Call Centre Training and Knowledge Transfer.

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