Description
Book SynopsisNora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She can be contacted by her website www.workplacemediation.co.ukMarcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).
Trade Review"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains how mediation works and how it can help both to resolve individual conflicts and to build more effective working relationships." Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development "Doherty & Guyler have written a superb guide to modern mediation techniques here. It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues." Barnes&Noble.com
Table of Contents
- Chapter - 00: Introduction;
- Section - ONE: Workplace mediation;
- Chapter - 01: So what exactly is workplace mediation?;
- Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark;
- Chapter - 03: Just how does mediation work?;
- Chapter - 04: Finding your way around conflict resolution: what is special about mediation?;
- Chapter - 05: How mediation can be used within organizations;
- Chapter - 06: Workplace mediation for teams;
- Chapter - 07: Team mediation and group dynamics;
- Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization;
- Section - TWO: Mediation in action: case studies of real life workplace mediations;
- Chapter - 09: Case studies of workplace mediation between two employees;
- Chapter - 10: Case studies of workplace mediation with teams;
- Chapter - 11: Case studies of workplace mediation for boardroom conflicts;
- Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development;
- Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models;
- Chapter - 13: Why and how should managers respond to conflict?;
- Chapter - 14: The philosophy of mediation and the business of empowerment;
- Chapter - 15: ‘Beyond mediation’: the culture of mediation and organizational development
