Description
Book SynopsisThe ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.
Among the many leading contributors to this volume are:
- Dale M. Brethower
- Diane Dormant
- Judith Hale
- Roger Kaufman
- Danny G. Langdon
- Bette Madson
- Ann W. Parkman
- Sivasailam Thiagi Thiagarajan
- Odin Westgaard
- Jack Zigon . . . and many more!
- You''ll learn vital performance improvement steps including:
- Defining objectives and ensuring that they are useful
- Determining what results to achieve
- Designing and implementing interventions, programs, and activiti
Table of Contents
Introduction: The Changing Realities of Human and OrganizationalPerformance Improvement.
ORIGINS.
The Origins and Critical Attributes of Human PerformanceTechnology.
Research and Development Origins of Performance Systems.
Social Responsibility.
DIRECTION FINDING AND GOAL SETTING.
A Strategic-Planning Framework: Mega Planning.
Preparing Performance Indicators and Objectives.
Needs-Assessment Basics.
A Systems Schema.
ANALYSIS.
Business-Unit Performance Analysis and Development.
Organizational Mapping.
Job-Task Analysis.
DESIGN AND DEVELOPMENT.
The Hierarchy of Interventions.
Applications of Total Quality Concepts to OrganizationalEffectiveness.
Developing Front-line Employees: A New Challenge for AchievingOrganizational Effectiveness.
Job Aids.
Organizational Development for Human PerformanceTechnologists.
IMPLEMENTATION.
Personnel Selection and Assignment.
Recruitment and Turnover.
Accountability for Staff Turnover.
Performance Management.
Program Management: Its Relationship to the Project.
Rewards and Performance Incentives.
Planning Change: Past, Present, Future.
Integrating People, Planning, and Change.
Performance Improvement in Developing Countries.
EVALUATION.
Evaluation: Seven Dimensions, Six Steps, Five Phases, and FourGuidelines.
Performance Is Easy to Monitor and Hard to Measure.
Developing Test and Assessment Items.
Quality Management/Continuous Improvement.
Performance Appraisal.
List of Contributors.
Index.
