Description

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
  • Eliminate dumb contacts
  • Create engaging self-service
  • Be proactive
  • Make it easy to contact your company
  • Own the actions across the company
  • Listen and act
  • Deliver great service experiences

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Product form

£21.60

Includes FREE delivery
RRP: £24.00 You save £2.40 (10%)
Usually despatched within 5 days
Hardback by Bill Price , David Jaffe

1 in stock

Short Description:

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 09/04/2008
    ISBN13: 9780470189085, 978-0470189085
    ISBN10: 0470189088

    Number of Pages: 336

    Non Fiction , Business, Finance & Law

    Description

    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
    • Eliminate dumb contacts
    • Create engaging self-service
    • Be proactive
    • Make it easy to contact your company
    • Own the actions across the company
    • Listen and act
    • Deliver great service experiences

    Customer Reviews

    Be the first to write a review
    0%
    (0)
    0%
    (0)
    0%
    (0)
    0%
    (0)
    0%
    (0)

    Recently viewed products

    © 2024 Book Curl,

      • American Express
      • Apple Pay
      • Diners Club
      • Discover
      • Google Pay
      • Maestro
      • Mastercard
      • PayPal
      • Shop Pay
      • Union Pay
      • Visa

      Login

      Forgot your password?

      Don't have an account yet?
      Create account