Search results for ""Author Bill Price""

The publication of The Origin of Species in 1859 was the culmination of more than twenty years of work by Charles Darwin and the ideas he presented in it would lead to a fundamental change in the way we think about life on earth. Evolution, as it came to be known, described how the extraordinary variety of life could develop and adapt by natural means rather than being entirely the creation of a supreme being. It was controversial at the time and now, as the bicentenary of Darwin's birth approaches in 2009, it remains the subject of bitter argument, with the opposing sides of the debate, the supporters of Darwinian evolution like Richard Dawkins and the proponents of intelligent design, as polarised as they have ever been. The theory, as revolutionary as it was, did not come out of thin air, but developed within the context of the scientific and philosophical thinking of the period. In order to arrive at a better understanding of the current debate, this book looks at key moments in Darwin's life and at the relevant aspects of the intellectual climate of the time which, taken together, would lead him towards the theory. It goes on to consider how evolution has developed, how its opponents have responded and how the arguments between scientific rationalism and religious faith are much the same now as they were in Darwin's day.

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During his long and extraordinary life, Winston Churchill was a central figure in almost all of the tumultuous events of the first half of the twentieth century. He was a soldier, writer and politician and, after the Second World War, he became one of the world's greatest statesmen. But his reputation rests on his role as a war leader and, in particular, on the period between May 1940 and July 1941, when Britain stood alone against Nazi Germany. Since his death in 1965, a few dissenting voices have cast him as, amongst other things, an opportunist and war-monger. But, as flawed as he undoubtedly was, most modern historians and politicians still hold him in the highest regard. In order to gain a better understanding of this remarkable man, this book looks at some of the key moments in Churchill's life, including his role in the British Army's last cavalry charge in the Battle of Omdurman and his escape from a prisoner of war camp during the Boer War. It then focuses on those momentous times when Churchill's courage and force of character almost single-handedly dragged Britain back from the brink of defeat in the Second World War and onwards towards an eventual Allied victory, making him, in the eyes of many people, one of the greatest of all Great Britons...

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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

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What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B"—one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices—and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels—business owners, marketing managers, and anyone who works directly with customers.

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