Humanoid Service Robots: Customer Expectations and Customer Responses

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Paperback / softback by Moritz Merkle Short Description:

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a... Read more

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Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Publication Date: 28/06/2021
ISBN13: 9783658344399, 978-3658344399
ISBN10: 3658344393

Number of Pages: 232

Non Fiction , Business, Finance & Law