Description
Book SynopsisDevelop standard-setting customer service!
Based on the best-selling book Fabled Service by BetsySanders!
This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service.
Teach others vital customer service skills, such as how to:
* Positively represent the organization
* Satisfy customers so they will buy the product or service
* Encourage customers to return
* Understand what motivates people and initiates action
* Solve problems immediately and effectively... and more!
Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer''s Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning a
Table of ContentsA Message to the ParticipantCustomer Service SurveyParticipantMaterials for Activities
Commitment: To Make Service Everything Your Company Is andDoes
Commitment: To Be of Service in All That You Do
Commitment: To Act on the Belief That You Are in Business to ServeCustomers
Commitment: To Serve Those Who Serve the Customer
Commitment: To Design Every Part of Your Business With Service Asthe Desired Outcome
Commitment: To Be in Business to Serve Society
Commitment: To Create and Sustain the Vision
