Description
Trade ReviewThis volume provides very valuable insights into the roles which questioning enables speakers and listeners to adopt within a broad range of institutional discourse. It contributes significantly to our understanding of how questioning occurs and how interactants can and do use questions for their own ends or to achieve institutional goals. * Helen de Silva, Discourse Studies *
Table of Contents1. The Function of Questions in Institutional Discourse: An Introduction ; 2. The Design and Positioning of Questions in Inquiry Testimony ; 3. Questioning in Medicine ; 4. Interrogating Tears: Some Uses Of 'Tag Questions' In A Child Protection Helpline ; 5. Grammar and Social Relations: Alternative Forms of Yes/No Type Initiating Actions in Health Visitor Interaction ; 6. Asking Ostensibly Silly Questions in Police-Suspect Interrogations ; 7. Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients ; 8. Questions that Convey Information in Teacher-Student Conferences ; 9. Is that right? Questions and Questioning as Control Devices in the Workplace ; 10. Questioning in Meetings: Participation and Positioning ; 11. The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counselling ; 12. Questions in Broadcast Journalism ; 13. Questions and Institutionality in Public Participation Broadcasting ; 14. "I'm calling to let you know!": Company Initiated Telephone-Sales ; 15. "How may I help you?" Questions, Control and Customer Care in Telephone Call Centre Talk
