What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

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Hardback by James Heskett , W Earl Sasser Short Description:

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Publisher: Berrett-Koehler
Publication Date: 01/09/2015
ISBN13: 9781626565845, 978-1626565845
ISBN10: 1626565848

Number of Pages: 288

Non Fiction , Business, Finance & Law