Description
Book SynopsisAccessible, refreshingly candid, but above all helpful, this pragmatic guide addresses a real need by dealing with the problems that face the new IT manager.
Trade Review"..a commendable feat.." (Information Age, May 2002)
"...extensive resource into the roles and requirement of an IT manger, including tips and techniques on how to get ahead..." (M2 Best Books, 2 September 2002)
"...I particularly liked the authors' attention-grabbing anecdotes as they successfully guide the reader's focus towards the boardroom..." (Computer Bulletin, January 2003)
Table of ContentsForeword by Sir Ron Brierley.
Introduction.
Becoming a manager.
Knowing your customer.
Our greatest asset.
Developing staff.
Supporting roles.
Managing recruiters.
The rules of engagement.
Establishing sound corporate governance.
Establishing service level agreements.
Dealing with hot spots.
Tips for quick-wins.
Living with legacy systems.
Managing vendors.
Using consultants.
Business process re-engineering.
Benchmarking.
Help desk management.
Disaster recovery planning.
Managing change.
Outsourcing.
Give the business intelligence.
Planning the future.
Understanding architectures.
Taking stock of your assets.
Structuring the IT organization.
Where to next?.
Appendix A Yukl's Specific Behaviours for Managing Relations.
Appendix B Business initiative proposal.
Appendix C Thorpe's 4 Rs.
Appendix D1 Jacques' time span.
Appendix D2 Jaques' complexity measures.
Appendix E1 Software inventory.
Appendix E2 Hardware inventory.
Appendix F Examples of principles.
References.
Further reading.
Index.
