Description
Book SynopsisA comprehensive presentation of cross-cultural crisis negotiation principles and strategies, this book relates established communication models to the practical knowledge and experience of crisis negotiators across international organisations and contexts.
Early chapters discuss prominent communication theories and discourse analysis models used to analyse interaction in crisis negotiation case studies. A central theme is the practice of âactive listeningâ, highlighting the crucial role of active listening in building rapport. Rapport is a communicational concept deemed essential to successful negotiations but is seldom defined. The book expands upon this concept in depth, providing relevant communication theories that can be applied to understanding the interactional processes in successful crisis negotiations. By presenting perspectives on crisis negotiation by scholars and practitioners engaged in vastly differing contexts, it is a robust guide to developing constructive cr
