Search results for ""Author Richard Jeffery""

Book SynopsisIf you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy – this is the book for you. Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age.This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover: The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable. Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams. Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing. Online resources which support your control of the truly agile operation. Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved.Trade ReviewI enjoyed this book and learning more about active operations management. It gave me some key tips and advice that I am excited to apply throughout the workplace. * NetGalley *Table of ContentsTable of ContentsIntroduction 6Section 1: The importance of having a method 6Chapter One: Why this and why now? 6Chapter 2: The Nuts and Bolts of Service Operations 10Chapter 3: How AOM Helps to Achieve Balance 16Chapter 4: Why Bother? 25Section 2: What is AOM and how does it work? 32Chapter 5: We are all out of Magic Bullets 32Chapter 6: The Four Perspectives 37Chapter 7: Behaviours and Skills 41Chapter 8: The AOM Method and Tools 49Chapter 9: So how do you rate yourself? 56Chapter 10: Overview of the AOM Method 60Chapter 11: Back to Basics 67Chapter 12: Your first plan 72Chapter 13: Planning Work 79Chapter 14: Balancing a Plan 87Chapter 15: Controlling to Plan 94Chapter 16: Reviewing and Learning 99Section 4: AOM and The Bigger Picture 109Chapter 17: Where next? 109Chapter 18: AOM in a world of change 112Chapter 19: AOM and the future of operations 119Chapter 20: Goodbye and Goodluck 126

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